Sears Corporate Office & Headquarters

Ihad my car a 2007 Toyota Camry in for auto service in october and my car was damaged it was lifted by the rocker panels. I was at sears tire and auto Erie Pa and they did the same thing. The part was how they handled this , Dan the service manger was not very nice because i reminded him of the last time they did this to my car. I will not be a returning customer and I will never recomend Sears Tire and Auto to anyone'

30 days now without a refrigerator and still waiting on repair. This has been the worst customer service I have ever experienced. I will NEVER shop at Sears again.

I paid good money for service and every time I call for service it takes 7 to 10 days for someone to come out. Not to mention if they need to order parts it's another week. This is unacceptable and has been going on for years. They are always sorry but sorry does not get me service.

Why would anyone want to buy a Kenmore product when replacement parts cost more than the vacuum. This is the reason customers are not returning to SEARS

I was at Sears in Montclair, CA on 7/7/14 and will never go back. Store was unshoppable, clothes on the floor and over filled. Nobody greeted me as I walked all 3 floors. They chatted amongst eachother. Poor management in general. Isn't there soneone who visits the store and setts expectation? Rating is a zero.

I cannot believe how much your customer service has declined. You really need to get your act together or I foresee final store closures and the Sears name is history. Stop telling customers you care about their concerns and not DOING anything to address them or changing your customer service expectations. You need to better train your staff to meet the needs of customers. You dont even deserve one star!

Your customer service really stinks! It takes an act of God to make a service appointment. When and if you get thru you are questioned as to what kind of noise it is making, what difference does this make? I paid for a in home service policy! This is one real son your customer satisfaction isn't even 50%.

Purchased a canopy gazebo, returned the next day was very bad quality, sears has not refund me claim it was a third party vendor and that I should get the money back from them, the item was purchased at the store and returned to the store, I do not have the canopy nor did I get my money this is very wrongful for the consumer, IU need sears to refund me back

fridge broke 9 days ago and still not fixed. Tech came, did not fix fridge .Just looked at it. Sears lied, hung up the phone, was rude. This is a night mare. We are closing our Sears account

Have maintained maintenance contracts on major appliances for years. I called for repair service on a free standing ice machine and was told it would be 15 days before service could be scheduled. Based on past experience,this appointment will be rescheduled. Then when it is kept a part will be needed that will have to be ordered, etc. Will be a month - hopefully -before the repair is made.

bought some shoes in store online and never have rexeived them called store, headquarters at sears and no avail waited on the phone try to email and no customer service at all seems my money is good to pay but receive nothing in returen nonone at sears cares seems they do not want business what a shame i have tried everything have receipt and nothing great service sears

We are appalled at the lack of efficiency, and frankly Sears as a company should be embarrassed. Your people have made or attempted to make at least five visits to our house, and we are still without an ice maker and no one is accountable for the multiple errors, lack of information/communication from your company, and ability to correct your wrongs

I CANT BELIEVE I EVEN HAVE TO GIVE THIS A STAR

I pay with a bank credit card and it is posted in a minute or less on my acct. Why is it now 10 days waiting and MY MONEY is still not back in my hands??

awful, just called for a buyers guide and the person on the phone was so rude

Horrible, Horrible, Horrible.

misleading dishonest cheats, they have no etiquette or respect for paying customers or hard working employees, take your money elsewhere everybody

bought a kenmore washer from sears & was told to mail in for a rebate. After contacting and sending required information for the rebate I have been jerked around twice with and working on the third time for more infomation.I feel they do not want to pay the rebate. I can see why they are going out of business. shame on you sears I will take my business elsewhere

Sears has a long history of quality and excellent support. It seems that what made them what they are "a respected name with well serviced brands" seems to be somewhat lost today. Please get back to those roots and stop the decline.

Sears is the worst!!! I ordered a Electric Cooktop on line. they gave me a delivery date and time. I stayed home from work - loosing a days pay. No delivery, turns out they don't even have the stove. Now they say it will take 7-10 days to get my money back. My advice is go somewhere else even if it cost more. No wonder they are going down hill.