1800 Reviews For Sears Headquarters & Corporate Office

Horrible should not still be here

stuipd people at sears

All sears want is money they think customer are stupid . The repair area are rude and can not speak engish. I brought three tv from sears and one is a pices of junk and sears will not fix it with us paying a arm and leg which I will not do. I will never buy from them again and if I can sue them I will. they suck

Terrible Customer service

Waiting for a replacement part for over 6weeks and keep getting the run around. Call or email on a daily basis and Sears employees have no clue or care. Never again buy from Sears and will let Social Media know.


Never again!!!! 3 grand on fridge that lasted two yrs!!! No one will help. Will be buying a replacement some where else!!!!! Don't buy a pizza ship from them.

repair service

I made two appointments for garge door repair - both were cancelled the evening before. No reason, they just did not want to work after 3PM. Too bad for Sears!

poor service

i bought a/c unit the salesperson offer rebate but the amount for the rebate was wrong and now nobody want to be responsible for the mistake. since november i still dealing with the office to get my rebate. if you planning to do any home improvement make sure you have all the information right.

Great Customer Service

I want to tell you how wonderful your sales Associate Christine in your Westminster Colorado Parts department is. She went over and beyond our expectations to ensure our satisfaction!! She is an asset to your corporation!

home owner

the person that answered the phone was very courteous and provided the help that was within his area! Keep that good work!!

weres my stuff

I ordered socks and underwear and a ferf sword and a ferf gun for xmas, and still don't have it. I have called Kmart and sears 8 times. they just keep telling me lies. so now I called the corporate office. Ill see if they help me . that took my money so I would like my stuff,

bad appliance

bought a Kenmore range, when it arrived the door was twisted and would not close so they said they would bring a new one, same problem. ask if willing to have a repair look at it, he said the whole frame was twisted. this whole lot or serial number should be taken off the market, very disappointed in sears product!

the old sears stores

had some of the best memories in the stand alone stores with the candy counter and burger stand inside the store. when someone bought an item from sears in meant something in the old days. your stores were a power house. i just miss the old stores and family fun we had. can you bring back some of these stores ?

Horrible service

had scheduled delivery and driver didn't show, now I am without a washer and dryer for a week. Now I'm having trouble getting a new delivery date and they say they are unable to refund my delivery fee. Delivery guy said he could not find my house even though it is clearly marked from the street.

Singer Curvi Sewing machine

This is the worst sewing machine that I have bought . This is a defective product and is not worth buying.

On-line Layaway services

I am writing this review because I have been trying to get my money refunded from a layaway purchase I started since October 2014. Each time I call to discuss why my payment has not been refunded no one can seem to answer. I even went into our local sears and couldn't get any help. I looked at the previous ratings and I see most of them are BAD, that's not good.

sear sinks, I order something on line and I told them that I want it to go to my work and the hour where 8 -5 and they said no problem so I get a call last night saying it would be deliver between 5-9 so I called and they said they would. all they do is lye to you if I did that to my customers I would be fired. it like tell someone has cancer and they don't. all sear does is lye to very on.

False Advertisment online!

Bought a 5 piece bedroom set online at Sears.com. It clearly stated in the item description that it was a 5 piece bedroom set that included a dresser, bed, chest, mirror, and night stand. After buying I was told I would only be getting the bed. Even after letting them know that was false advertisement all they wanted to do was cancel my order and ignore the problem. How does that help me? Very unhappy customer that will be contacting the online business bureau an possible an attorney. What they just did was against the law.

Bad return policy

I bought a washer and dryer from your outlet store a while ago. Instead of selling me the dryer cord with the dryer, I was sold an oven cord. Because 90 days have passed I was told that I couldn't return it for even store credit. Ironically Home Depot next door let me return some child locks that were a year older with no receipt and not in the package for store credit. I turned around and spent that and an additional $50 in their store. Happy customer, happy store. Sears needs to take a lesson in customer service!!

Auto center

I tried several attempts to get an oil change always over booked & never answer phones, I will not recommend anyone to your store for any auto needs, bad service & customer service!!!

Freezer Bottom

I called to complain about my freezer. After a missed appointment order on backorder a day before due. Promised new date o the 14th no one knew about date. Put off until the 19rh. Told me if I didn't like it to cancel order and buy new refrigerator. I have been a loyal Customer for over 60years that will change. Anyone shopping at Sears is throwing away their money. The warranty is not as good as the Paper it is written on.


Absolutely unbelievable! After 4 attempts with the last appt being cancelled on me by Sears with no call to let me know!!! I am still waiting for my refrigerator to be "fixed". I've just spent the last 3 hours on the phone only to be transferred multiple times and "disconnected" and no resolution. My refrigerator is only a year old. I will NEVER buy anything from Sears ever again!!!!!

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