Restoration Hardware Corporate Office & Headquarters

Under no circumstances would I recommend purchasing anything from Restoration Hardware. I am deeply disappointed that I didn’t read the reviews prior to placing a big ticket order from them, as they consistently say the same thing. Their delivery is an absolute joke. Be prepared to take multiple days off from work so you can accommodate the delivery companies schedule. In case you were wondering, they won’t deliver to you on a weekend, and none of this is disclosed up front. The delivery windows are not abided by, so don’t believe them when they give you a 4 hour block. You will need to be home all day. If heaven forbid you aren’t happy with what you purchased (or in my case, they sent you the wrong color and it was damaged), be prepared for what they will do to your credit card. I discovered this delight when they emailed me saying they tried to charge my card but it was declined. The reason that it was declined? Because they charged my card multiple times for this big ticket item instead of crediting me. When I called (by the way, I did this 7 different times due to various problems with the order), they said they would look into it and call me back, but never did. Then I called and spoke with a supervisor (no thanks for your help Vanessa A.), who was amazingly unapologetic and challenged me on the shipping charges. I can’t believe this place is still in business. I will tell everyone I know about this experience so they don’t have to waste a month and a half of their lives dealing with this horrible company with a BAD, poorly made product. The quality of the table I ordered was nothing short of junk. The wood split in every place imaginable, and it didn’t match the photos online or in the catalog (neither the construction or the color). The really amazing piece is that they don’t manufacture their own stuff, so getting a proper description of the item isn’t going to happen. While most businesses are bending over backwards to keep their customers happy, this company could care less. Now that I am reading all the reviews I can see the same problems have been incurring since at least 2004…I am writing this in 2011. They wasted my time, my money, and created a lot of aggravation. SHAME ON THEM!!!! I am happy to see they at least tried to make things right with some of their other customers. They did not do so with me. My favorite was when I ended the last call with them...."is there anything else I can help you with?" Ummmm...if I had been helped at any point in this process, I must have missed it.

I also had a terrible experience with an order through Restoration Hardware. I ordered a table on May 11 and was told it would be delivered in 2 weeks. After 4 weeks I was told it would arrive in mid-July. In early July I was told it would be October. In mid-October I was told it would be here in time for Thanksgiving. The next I hear, it is on it's way and my credit card was charged. I began calling the next week, asking where my table was. They tell me it is in the warehouse and someone would be calling me. Needless to say, no one called me and no one seemed to know where the table was. I finally was told 3 days ago ( it is now 1/24) that the table couldn't be found and they could reorder it but it was on back order again and I wouldn't get it until May. You can imagine my reaction to that! They actually wanted me to wait another 4 months which would make this be 12 months of waiting time. The canceled the order and said my account would be credited, which it has not as of yet. I will never order anything from them again, ever! It is completely ridiculous to do business this way.

Company does not give timely credits for purchases returned requiring calls to my credit card company. RH stated second order was delivered to my address and left on front porch-I do not have a front porch. I do a lot of business on line and over the phone and I have never had this type of experience before....

The manager at the store located in St. Paul MN is an very unpleasant individual. Most retails ventures work hard to engage the customer and make the shopping experience enjoyable. I can not say that is true of Kelly in St, Paul MN. He was very unpleasant, bordering on being rude. I was doing them a favor as the previous clerk made a mistake in MY favor and I still went back and corrected it! There was not an apology or "sorry for any inconvenience this may have caused you!" No, he was dour, unsmiling and ignored several of my questions. I am highly unlikely to shop there again.