Restoration Hardware Corporate Office & Headquarters

Review continued.....WHY DO I HAVE TO PAY $125 FOR DELIVERY WHEN I LIVE 5 MINUTES FROM THE STORE. I GET THAT THE THINGS ARE NOT AT THE STORE, BUT THEY SHOULD BE WHEN ITS A SMALL ITEM. I AM AFRAID TO ORDER ANOTHER ITEM IN CASE I HAVE TO GO THRU WHAT THE OTHERS HAVE SAID FROM THEIR REVIEWS. PITY THE FANCY CEO IS LIVING IN HIS LOVELY GORGEOUS OFFICES (IVORY TOWER) AND DOES NOT TAKE NOTE OF THESE COMMENTS. I DO LIKE THEIR THINGS I MUST ADMIT.

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Recently bought over5000 in rugs in Colorado store. Service was not good felt like you were pulling teeth to get them to take the order and enter it which I could have done on line! Salesperson was very rude and walked away from me to help someone else and never came back. I had to go to checkout desk to get someone to take my 5000 order. Seems very odd to me! Then the delivery wow very bad vendor choice here! Get your own delivery or else pay the extra charge to use Ups freight! I paid $125 for "furniture delivery" even though it was a rug I got notice today that it is in Denver Co 17 miles from my home, unfortunately they said it will be 2 weeks until they can deliver to me?!? Wow again not a great vendor choice. Now i am told I need "special permission" to go pick up my item which I have Already paid for with shipping! Very bad experience I would not recommend this store to anyone.

I ordered three little inexpensive wooden block letters in April for our expected grandchild. We received one letter immediately. We recieved the second letter in mid July weeks after the child arrived. In checking the status of the third letter, I was told it will be here in mid August. I wish I had been told the truth at the beginning of this bad adventure with RH. It is obviously not the money that has upset me. What an inconvenience to have to track for 5 months! How ridiculous this is! The customer service people I have spoken with have been gracious and understanding. I almost feel sorry for them working for a company that they have to excuse. After reading the reviews on this site, it seems that RH is a company that does not consistently come through.

I placed an order June 29, 2012 on-line for the 19th Century Rococo Crystal Chandelier. I ordered the Large Chandelier. I was able to take advantage of the recent "Friends & Family" July 4th sales event offering 20% off. This seems to be the sale they always have is 20%. Whatever; no biggie I guess- wasn't expecting anything better; because they really never have any other sales offering more. But what kills me; is the overly motivated sales girl wanting me to make the purchase in store; she admitted she's not on comission- but I don't really believe that- she probably is tracked for sales somehow. But anyhoot; when I said what is the advantage of me placing the order with her in the store;(thinking I might save on shipping) vs me ordering it on-line at home sitting in my robe; she said no difference price wise-but she could "track the sale" What?? I can do that too! Big whoop! RH still will charge $125 for shipping their product to their store-even if I come to their store and load the huge chandelier box in my truck. Why penalize the customer? So; I had them just ship it to my home. They said the shippe would contact me 10 days or less about confirming the delivery date and time. 10 days went by; no call, no emails. Another 7 days went by - nothing? What gives? I called them -they then told me;yes I see your chandelier has been shipped and is in your area on a truck..and they didn't call you Mr. Gagnon? Like totally shocked. Ridiculous. So; finally made arrangements for delivery - no problem - however; the problem was- On the outside of the box- was a lable identifying the Chandelier- and listed as MEDIUM chandelier. WTF! I opened the box; and under the broken styrophome and crushed bags- was a LARGE Chandelier-that I ordered. How does the company figure out from the outside labels that read MEDIUM Chandelier- that it is actually a Large chandelier inside? Ridiculous! Get this; I open the plastic sealed instructions- what what do you think i find? Yep; Instructions for MEDIUM chandelier? Riduluous! All of the crystals appear to be included- however at the end- of installing all the cystals; did I find a complete row on the light fixture with no crystals- How stupid! So; now I have to go back to the store location to check if their floor model also has the same row of crystals missing? 4 of the crystals were broke? Now what? How do I get the same crystals that match my chandelier- how do I get extras? No mention of this in the instructions. No contact, no nothing. Completly poor diagram instructions of which cyrstals attach to which area of the arms. Its kind of a guessing game. I spend $1500 for this light- it is beautiful; but I probably would not feel comfortable ordering anything much larger ie furniture. I called customer service in California- to report the incorrect labeling problem - the rep - really could have cared less was the feeling. Never again-! And I have a big mouth! I'll spread the word quickly

I have been looking at Restoration Hardware for my new house but after reading all the negative stuff, I think I had better steer clear.

Not only is RH the Westfield Galleria Roseville, Ca depressing, dark, and tacky. The sale people are rude and do not care about the customers. Well now since they have little business ( Pottery Barn is booming, light, welcoming and always has new wonderful items) they have decided not to be open the hours of the mall. They open an hour later (11:00--close an hour earlier than the rest of the mall)!!! That really makes a lot of business sense. On top of all this--the keep the doors closed because " don't want the noise of the mall". They are in an ideal position for foot traffic across from Pottery Barn, next door to Apple, eyes view of Crate and Barrell and See's Candy. Restoration Hardware used to be on my very favorite stores and we spent a lot of money in there. Honestly, the whole RH experience is such a disappointment. I used to go in and make constructive suggestions. THEY DO NOT CARE!!!! People walk by and think they are closed. When I complained last week about the door being closed, I was told we don't want the mall noise Way to go RH, bankrupt!!!

Restoration stores SUCK!!!!!!!!!!!!!!!!!!!!!! The girls at the Deer Park store are so unprofessional. The manager Biata- biatch is so unprofessional, never smiles and has a major attitude. One lady has her grey roots coming through lookin like a skunk. These stores BLOW the BIG ONE. I will never shop at these stores every again. Pottery Barn, Crate N Barrel are so much better. I have never had a bad experience with their employees. Corporate better figure out what to do with their bitches or your stores are going under. I have heard a lot of complaints from several people about Restoration Stores. Figure it out. You just lost another customer.

I wanted to purchase the floor model of a discontinued light fixture. One store did sell it to a customer, and when I asked about purchasing the one sitting in storage at the other location I was told it can't happen. I would have ordered it from the USA but the shipping cost exceeded the price of the light fixture. I would sign a doc to the effect the sale is final etc. Can anyone help out there?

waited for a long time on hold, made a complaint and was treated like a criminal by the supervisor named ashley. very unprofessional and it gives your store a bad name. i for one will not be shopping here ever again.

Dear Mr. Friedman: I thought you would want to know about the incompetence of your company and the rude behavior of one of your employees. The result is that I have lost money in dealing with Restoration Hardware. The facts: 1. April 23, 2012: My wife and I purchased 3 panels of curtains from your Berkeley store. The clerk was Brenna. 2. The curtains were shipped to us. 3. Upon hanging the curtains, we say that the pocket-hem measurement of two panels was 2.5 inches and the pocket measurement of the 3rd curtain was 3.25 inches – creating a “gap-tooth” silhouette on the west facing curtains. 4. I called your store and spoke with “Jolie”—she said I had to find a box and ship the curtains to Restoration. I said it was not my responsibility and that as soon as I received the correct/matching panel, I would return the non-matching panel. She told me that was not going to work for her and she was very rude and officious. She said she would get back to me—she never did. 5. On not hearing from her, I contacted my credit card company to stop payment—which they did. 6. I was called by Brenna who asked me “What’s up?” I explained the situation and she said she understood and offered to come to our home and pick up the non-matching panel. I told her I preferred to hold onto it until Restoration got me the correct one and then I would return it. 7. I was then called by Brenna some days later and she told me the store had the matching –panel. 8. On May 10, 2012 I left the office and went to the store to exchange the non-matching panel for the one she said was the 2.5 inch matching panel. Bob and Chicotta were there. I asked for a tape measure to measure the hem on the “matching” panel – it was 3.0 inches-they both expressed their embarrassment. Chicotta took the original non-matching panel and gave me a credit for it and said she would find a matching panel in another store and ship it to me. She apologized for the lack of quality control by Restoration and also for the rude behavior of “Jolie,” saying she a visiting manager on the day I spoke with her. Chicotta called me later that day and said that she had found a 2.5 inch hemmed panel in the Corte Madera store and they were shipping it to us and she charged my credit card for the panel. I asked if the store had confirmed it was a 2.5 inch hem and she said they had. 9. The “matching” panel arrived May 23, 2012 – we have hung it up.Well, Mr. Friedman, the hem starts at 2.5 inches on the left side and then ends up at 2.75 inches on the right side. Don’t you think that when a customer buys 3 panels of curtains to hang up on a rod, that the customer is entitled to expect that the 3 panels will be identical? Is this really the best that your company can do? So far, I have lost approximately $325 of revenue addressing your company’s negligence. I look forward to hearing from you.

After months of shopping finally decided to purchase an entire new bedroom from Restoration Hardware...what a mistake! Here it is May 21st and we only have one piece out of 5 that is not damaged and been returned. We had are still waiting on the other pieces and have just been informed they will not be here until the end of July! Customer service stinks, no one follows through in both customer service and the Aventura Florida store were the merchandise was purchased. I will NEVER shop there again and am returning what I have and canceling what is on order. You can have a great look, but it means nothing if you can't deliver.

Try calling RH to order something! You can't get through to anyone to take your order! Called five times to place a $2500 order and five times I just waited and waited for a full 15 minutes - the usual "all operators are busy, please stay on the kine", finally getting a message that my call couldn't be completed! Don't they want to take my order and money? What's wrong with this organization? Try calling Pottery Barn or LL Bean and someone answers lickety split! Nice products (overpriced but nice) but customer service ABSOLUTELY SUCKS THE BIG ONE!!!

My wife and i just purchased over $11k worth of furniture pieces within the last month and although we absolutely love them, your customer service ( in store or phone) absoultely sucks. Your delivery service even worse! I wont be surprise if you go bankrupt soon

to all the people who had bad service and left annoyed without merchandise---consider yourself lucky---do not purchase from--- restoration hardware chain---store does not carry merchandise--so you order on-line its shipped broken or wrong and you pay for shipping and tax -then try to get it straitened out with the store (I still do not know if curtain rod debackle is correct)-they DO NOT HANDLE THEIR OWN BILLING--and the billing company does not know what the store is doing---and then if you order from children"s dept it is another separate entity---big disconnect-- also purchased a gigantic china cabinet for the kitchen if WATER splashes on it its finish comes off I called THE CHAIN STORE and was told i would have to hire a antique re finisher to fix it---its not antique its from china---I just gutted and rehabbed a house would rather deal with construction workers than this store---i could go on----you can find furniture,curtains etc at other places---this is a bad place

Yikes! I seldom shop at Restoration Hardware and vow never to to so again. What are you marketing/sales people thinking? I was insulted to receive, totally unrequested, TWO heavy, extremely expensively printed catalogs. One was 655 pages, the other 283 pages. What a totally unethical, irresponsible waste of money and natural resources. WHY would anyone want to spend money on your products, so over-priced, when you waste so much money on out of touch catalogs. Shame on Restoration Hardware. Your advertising didn't appeal to anyone except yourselves. Get real. Have a conscience. Use a website, not 8 pounds of "fancy," what only you consider up-scale, wasteful, in poor taste catalogs You impressed no one and did the reputation of Restoration Hardware a grave disservice. Try lowering you prices, not wasting funds on any more catalogs.

Love your furnishings - despise your marketing practices. Seriously? 4.75 pounds of catalogs wrapped in heavy plastic delivered to my home without my asking? And another 4.75 pound set delivered the following day? That's almost 10 pounds of unwanted trees you cut down, poured toxic ink on, used fuel to move on airplanes and trucks, to get to my home so the ink could give me a headache and I would have to put the plastic into the landfill and throw the almost 10 pounds of catalogs into recycling because who, who, who would leave a catalog lying around the house when all you have to do is turn on the computer to go online and see what you want to order? The distribution of these catalogs is completely out of touch with your customer base - at least those who can actually afford to purchase your products. Come into the 21st century as quickly as you can. I am deeply offended and will think twice before making my next RH purchase.

My shopping experience has been generally good but I'd like to complain about the size of the catalogues. It's absolutely ridiculous the amount of paper wasted. It was bad enough receiving the two latest insanely-wasteful editions at home, but then they were delivered to my work as well, so it was doubled-up. I know where your website is. If I need something I know where to go. The latest editions went straight in the recycling bin. Please RH, do us all some good and save resources!!! I don't want to do business with a company as wasteful as yours.

Well oddly enough I have had a great shopping experience at RH. So why then am I writing, well hopefully their CEO Gary Friedman reads this. Please Mr. Friedman, be eco friendly the size and amounts of the catalogs you are sending out are out of control. Why are you killing all those trees? Stop Stop Send everyone who you have an email, stop killing those trees. Think how much money you can save your company.Thanks

I guess I haven't learned my lesson. Last year, I ordered a dining table & 8 chairs. The chairs arrive first and then the table took a couple months later to arrive. Not very convenient. Then I just recently ordered the stonewashed linen sheets, along with the quilt, bedskirt, and an extra pair of pillow cases. I placed this order on Jan. 8, 2012 and everything arrived, but the sheet set. The sheets finally arrived on Feb. 16, 2012. After waiting 5 weeks, I opened the box and they were the wrong color. After calling customer service, I find out the color I want is on back order till May. What?! So basically, I'm going to have to wait 5 months for sheets. That's if they even arrive in May. Ridiculous! This will be the last purchase I make with RH.