Restoration Hardware Corporate Office & Headquarters

Worst customer service of any store I have shopped. Philadelphia Premium Outlet has two or three nice sales persons but, the manager and rest of the employees are rude, condescending and obnoxious. I was a good customer but no longer. I am shocked by the number of complaints on a variety of websites.

I can't believe this company is still in business. The only thing going for them is that they have cool looking furniture. Their service is downright the worst I've ever experience. I wasted 2 hours in their Mission Viejo store to buy $900 worth of bed linens and some accessories and their IBM computer touch screen wasn't working properly; they had to look up each item for the right sku number(redundant process); they had no samples around for leather or fabrics to show me;...just outright disorganized. What a bunch of idiots that work there. Whoever ordered their technology and software should get fired because it doesn't work properly. When you ask for a bill or a summary of charges so that you can reconcile, you get nothing but a bunch of gobble gook. No item description; no summary whatsoever....just a bunch of individual orders. I think it's done to confuse the customer because God knows what you're ordering. I am still waiting for my replacement table and it's been over a year. Does management even care or do they go out to their stores? I ended up canceling my order because 2 days later they said they had the wrong credit card number. Are you kidding me? Trust me, it is not worth the hassle doing business with this dysfunctional company. There are other similar products out there. I would highly recommend doing that versus doing business with this company. They screw the customer both financially and time-wise. This is an upper-management problem because nothing is being done to correct all of the problems.

I just finished a short career with Restoration Hardware and let me tell you................they are the WORST company I have ever worked for. The make it very clear that they are out to "take the money" of their clients. They push their employees to sell, sell, sell, yet the products they offer are very poor quality made by children in 3rd world countries! The management team at the store I worked at in Milwaukee, Wisconsin were rude, uncaring and very inadequate at managing people! I came from a company where I managed hundreds of people for over 15 years and was valued for my ideas and my talents. Restoration Hardware made it very clear that my ideas were not welcome, and that my past experiences were unimportant! WHAT KIND OF COMPANY DOES THAT???!!! THEY DO!!! Watch out Milwaukee!!! You are being scammed!

I tried ordering a desk pad because they had a 20% sale going on. I ordered it over the phone. I get a phone call back that the employee forgot to get my credit card number... ok things happen. I get another call late that evening that she didn't write down what I wanted. I thought to myself dam she didnt place my order yet...and not so mad that she made the second mistake of not writing down my order. I was told I would receive a confirmation email. I waited 3 days, gave a call because I havent recieved anything..once again ..thinking the store will just give me the information... the person i spoke with couldnt find my order but said they would have the origonal person i spoke with call me back. Guess what.. no call back. I can only assume my order was never placed. I will call today to find out but I am sure I will not be given any kind of compensation for this aggrivation.

I went to the RH store at the Atrium Mall in Chestnut Hill, MA today to purchase a Vintage-Washed Belgian Linen Duvet Cover in the Dune color, size full/queen, $199.20. I saw the duvet cover on display. It looked lovely. When the sales person presented me with the duvet cover from stock, it was a different shade of Dune from the one on display. I didn't like the color. The sales rep said that the one she presented to me was the only one left. I asked to purchase the one on display as it was the color I wanted. The sales rep refused. I asked her to take the request up with a manager. She left me to speak with the manager. On her return, she said that the manager had refused to sell me the preferred duvet cover because it was on display. So, I left the store very disappointed without any duvet cover. The color of the duvet I liked was "Dune". It is a light color. That said, it was slightly more brown/taupe than the one from stock which had a distinctly yellow cast to it. When I spend $200, I need to like the item. I think the kind of treatment I experienced at the retail store was reprehensible and not in the best interest of good customer service. I have shopped RH in the past. At this point, my loyalty is at risk. It takes a lot of money in advertising to win a customer and only one ungracious act to lose one. I wanted the duvet cover to enhance my home for my New Year's Day Party. It was a detail to be sure, but it is a detail I pursued without the expectation of this upsetting turn of events. The Chestnut Hill store had what I wanted and would not sell it to me and that is bad business no matter how you spin it!

Honestly Don't know what is going on with Restoration Hardware these days, but all I can say is RUN!!!!!! I have just had two of the WORST retail experiences in my life with them and they have yet to make it right!! No time to fill you in on all the details, but can give you a few highlights- ordered their biggest, most expensive chandelier- (almost ordered one for the bedroom too- so glad I didn't) It arrived with damage (small and fixable)- can't send it back ...because it's on backorder until Janiuary- fixed the bent part- hired an electrician-- he arrived- took down my chandelier- no hardware in the box to hang new chandelier ...and the directions were just for hanging crystals on not for hanging it in the ceiling-- husband called (I was out of town) and was told they would need 24-48 hours to email directions- what? long story short- it is a disaster- found out after electrician left they can email directions--- BUT will now take them 7 days to call the vendor to get new hardware (they need my new iphone4s)- they must still be on dial up at restoration hardware. THe worst is.. after I paid the electrician to take down and rehang my chandelier and I accepted damaged goods- they refused to credit one penny back--- Don't risk it-- shop at Pottery Barn- they are excellent with customer service! This isn't the only story I could share about RHardware- seriously- don't even be tempted to look at their catalogueSee More one star is generous! Can't believe they get sooo many horrible reviews and don't try to improve. No wonder they are closing stores--Half my house is restoration hardware, but as God as my witness- I will NEVER buy anything from them again-- I won't even look at the catalogue because I don't want to be tempted

I have placed a dining room furiture order with Restoration Furniture on Dec. 31, 2011. I have been waiting for the dinning room table since then. I have the chairs, cabinet, chandlier, and the drapes. I am now told that I may have my table in Sept. 2011. This has been going on for 9 long months now. I told them that If I did not have the table this time they promised Sept. 2011. They could come to my house and take everything that I ordered back. They replied that I need to let them know when I want to make the return arrangements. I am so disappointed. I wonder how they manage to stay in business.....

Prepaid bathroom hardware order on May 5, 2011.....total order....$17K....... At time or order....all items confirmed good-in-stock and Restoration Hardware requested 100% Prepayment to ship within 7 - 10 business days. It is now Sept. 20 and we are told that missing items from this order are not available until late October 2011. This order was placed through the Trade/Commercial Division of Restoration Hardware......to designers and contractors.....for larger commercial projects. Restoration Hardware, for whatever the reasons, has proven itself to be an unreliable resource, and even though the customer service people say the right things....they are unable to produce the goods......and these are goods that are currently being sold by Restoration Hardware. I have to say, with 25 years experience of purchasing goods from companies like Restoration Hardware....this situation is about the worse I have experienced.....and obviosly my company is not alone. I strongly suggest that if you are considering purchasing anything from Restoration Hardware that you can't walk out the door with....that you should resist....you may never get what you purchase. Nicholas Hertneck

My story of ongoing woe: ordered a piece of furniture in July that costs more than $1,500. After the fact I was told that the item was back-ordered. Since then, the back order date has been pushed out four times. It is now "due" at the end of September but they are not able to guarantee the ship date even though the item is coming from China. How does this company survive? I've heard some stores were closing and we're not surprised. There are other more worthy stores here on the East coast who know what's going on with their merchandise and really care about their clients. Buyer beware!!!!

How disappointing. We've spent thousands of dollars with this company yet when one of their products failed, they were totally non-responsive. Their non-customer service rep, Peggy, should be sent back to school. We bought a floor lamp with a dimmer switch., After several months, the switch stopped working. Lamp repair place couldn't replace it because neither the socket or switch was removeable. They suggested I call the company"Peggy" said there was nothing they could do because the unit hadn't been returned within 30 days. I offeredto pay for a replacement part but was informed they don't sell replacement parts. We lost a floor lamp but thay lost a formerly good customer and anyonde else we can tell about their lack of serviuce or back-up on their shoddy products. M. Shefter

Customer Service is NON-existent at Restoration Hardware. How about some employee training, and do include the managers who are the neediest: Staff is not responsive to customer inquiries regarding orders, orders are not confirmed. Information incorrect. Customers are left hanging! When the staff is questioned they are defensive and noncommittal. I love the furniture, but the company's disregard for the customer is blatant, and frustrating. It is questionable that I'll ever shop there again, or recommend the store to others -- quite the contrary. They're not the only show in town.

I ordered a St. James dresser 11/10. I was told delivery would be in 4-6 wks. After six weeks I got a letter saying my delivery was back ordered and would arrive the following month. Each month I call, and each month they tell me my dresser will arrive the following month. At seven months, and waiting, I was told they would send me a gift certificate for my inconvenience of $300. I never received the gift certificate, and when I inquired about it, they told me the gift certificate would come with delivery of my dresser, and if I cancel my order, then I could forget about the gift certificate. Nice way to treat a customer who's been sold a broken promise! Well, it's almost July - 9 MONTHS from the time I placed my order. Adding insult to injury, a delivery company called to finally bring my dresser, but it turned out that Restoration Hardware had actually shipped me a CHAIR in a box marked DRESSER!!!!!! Needless to say, I will never purchase another product from them again. I have no idea how they stay in business, and will warn all friends and family to stay away!!!!

Very disappointing experiences with R.H. store staff, delivery promises, and furniture quality...waited 4 months for a bathroom vanity (after multiple promise dates were broken) and when it finally arrived, I was taken aback at the poor workmanship. I took photos and brought them in to the store to compare to the vanity piece on the floor and confirmed that what I got was far less quality than what was on display in the store. The staff was actually rude to me, assuming I should have been satisfied with the discount they gave me when the item was delayed for 4 months...but then they sent me a vanity that was unstained in one area and had broken trim slapped on in another area. All I really wanted was a furniture doctor to improve the problems...didn't want to return it...Store staff AND customer service both said, at different times, that a furniture medic would come out to take a look. Well, guess what? no communication has occurred in 2 months...I know they are ignoring me...what a way to treat a customer who has been patient. Never again will I shop there and I am spreading the word to friends in the community.

We just went into your Berkeley store and could not believe our eyes! You have your so called spring line out and have turned your store into a mortuary! Not one hint of color, everything is either gray, silver or brown, Gee, sounds like spring colors to me. You need to fire your head designer, they can't tell when the flowers are out or when it is time to bury someone.

I'm totally disappointed with Restoration Hardware. Today, just now at 8:50 p.m. we finished a total master bath make over. My husband and I installed the vanity and what a disappointment. The doors have huge gaps around all 4 sides of each door and there is a huge gap in the middle (where the doors meet). Workmanship and quality is very poor. And, the wood has contracted since it was delivered mid December, you can see unstained wood at the edges all over the place . . . . just shoddy work. The thing cost over $3K!! The cove molding is warped . . . I'll never buy furniture from Restoration Hardware again! I've learned my lesson.

i'd like to add my own bad experience with restoration hardware & i have to laugh @ the CEO Gary Friedman, regarding his "i can't get no.....satisfaction" slogan because it perfectly fits him & how he chooses to run this company.....i spent a fortune on their Antibes outdoor furniture, pillows, cushions, lanterns & flameless candles.....every spring season since my purchase, i take the covers off (their RECOMMENDED covers, by the way!) & there's cracks in my chairs.....customer service does do a good job @ being nice to replace them, but this has cost nothing but more time & aggravation, over & over again....it's not made well (China), they OBVIOUSLY haven't solved the manufacturing issue & still selling the collection on-line & in stores.....also beware of the "so called" outdoor flameless candles & "no fade" outdoor fabric/pillows.....JUNK!!!!!! Restoration Hardware has alot of $%$#$ charging the prices they do for such poor quality made products....i will never buy from them again.....

Kathy Cookman, be glad your order was cancelled. I had a similar experience with delays (mine was ordered last fall and was just delivered in late February). I also renovated a bathroom centered around this piece, with wall mount light fixtures installed 24" apart. Worst part of all---the mirror might be 22" in diameter but the entire fixture is 25" in diameter!!! I am totally disgusted with their misleading infomation!!!

I have had a poor experience with Restoration Hardware also, I ordered and of course paid a large sum of money for three medicine chest for our bathroom's. Upon receiving the order, two of the three items were damaged, I immediately made notification to Restoration Hardware and arrangements were made to return the damaged pieces. After a short while my replacement items arrived and to my surprise, we recieved the wrong medicine chest (different model & color) Again I notified Restoration Hardware and again I had to go through the process of returning the second shipment. Finally another shipment arrived at my home and everything seemed to be in order, the contractor placed the chests in their respective location and I thought I was done. Well after a period of approximately eight weeks I noticed that the paint was cracking and chipping on one the cabinets. I am at my wits end with this company. As the old saying goes "buyer beware" when purchasing from Restoration Hardware, inferior workmanship, poor customer service and mis-leading advertising.

Restoration Hardware is a joke. I have been waiting since September 2010 for a dresser and nightstand; it is now February 2011 and I still don't have them. I checked my order status today and discovered that the expected ship dates for these items is now late April and late May. How do they expect you to wait this long for furniture that isn't even custom? Customer service is not helpful; they do not offer any explanation about the frequent delays. NEVER order furniture from Restoration Hardware. My order was placed online. I did contact the store in my area looking for assistance and they could not provide any.

AWFUL! This place is a complete scam. They have arranged 2 delivery times with me for furniture ordered, and not bothered to show up or even call. They did, however, decide to charge my card and it took about 6 calls to get these charges removed. I still haven't received my orders, and Restoration Hardware customer service could generally care less. They are polite, but unable to actually do anything. So, months later, I have no furniture (even though I was told the items were in stock four months ago), a mess on my credit cards, and have sunk about 40 hours into either waiting for furniture or trying to get charges removed. They should not be allowed to continue operating, I would encourage everyone with this experience to file a complaint with BBB, I'm not even sure they are a real company! I think they just take orders, charge credit cards and hope people give up before trying multiple times to get charges reversed.