Picture People Corporate Office & Headquarters

I worked for them for three days, and have not been paid. Their standards for photography were very low, at one point I was told to take photographs of a group of 12 dogs, though the lighting and backdrop were made for a maximum of four. Their photographers are not professional as they claim, they pay only the minimum wage, and their photographer employees are considered contractors, so they do not have pay employee benefits etc. If you want professional quality photographs go to a professional photographer. They are artists are committed to getting you the images that you want. The Picture People do not care about quality, only in the final profit at the end of the day.

I went twice with my daughter who is 6 mos old. The photographer was new, and did not know how to take pictures. The other associates were just sitting socializing and not very helpful at all. I had tO get my daughter to smile by myself. When the photos printed out they were very blurry, but I purchased them any way. I took her back a second time and the same thing happened. There was about 5 other workers just sitting around and left the new girl that had. I idea what she was doing to take her pictures. I asked one of the women that worked there if she can help out and get rattlers or something to make my daughter laugh. This woman gave me an attitude and told me they have nothing to distract her. Once again the photos were printed out and the picture was not focused and you could see her drool that the lady said she would take out. I called the next day and asked for the corporate number and they told me there is none that I have to deal with them. The lady on the phone was very rude. My point is I I'm paying 25.00 a sheet for portraits, I think I deserve good portraits of my child. when you go to a studio your supposed to be able to pick and choose portraits. I had nothing I choose from. In m opinion, when they saw that the new girl was struggling, they should have got off their butts to help her. I never heard of a portrait studio not having any toys at all to distract a baby!!!!!!!!

Hi, gon I went to Picture People at the Chicago Ridge, IL location for my son's H.S. graduaadtion pictures. Everything was fine. I purchased the CD so I could print any other pictures that I may need in the future. A few weeks later which was last Friday I accidently got some glue on the 8 x 10 as I was storing it in plastic bag. I called the Picture People on Friday 5/25/12 and spoke with the manager. She told me I could come in and they would reprint it for me at no charge because I had already purchased the cd. When I went there today the mgr. Candice told me that she had to call the other mgr. to verify that it would be free. she called her and she said she never told me that. Why would she lie? I ended up paying half price $9 for the reprint eventhough it was printed from my cd that I purchased already. I felt this was terrible customer service. I would have gone elsewhere if i knew they would lie to me. it's not the about the $9 i am out. it is about how picture people treat their customers.. very disappointed... Ms. Nielsen@ fmfdn@sbcglobal.net Hard to recommend Picture People to my family & friends!

I am quite dismayed at the incompatibility between the dimensions of your products and the frames available in the market. Two weeks ago, I purchased a photo package of my two children. The pictures came out beautiful, however I was disappointed at the limited (very limited) choices in frames available at your studio, the only choices for 1 10x13 frame is either a black frame or a brown frame. Neither of which goes with the decor in our home, nor with the other frames we had previously purchased at The Picture People. Well, we figured that would not be a big deal, as surely there are plenty of frame choices out in the market today. Well, that proved to be a rather unsafe assumption. After searching high and low (Target, Macys's, JC Penney, Home Goods, Michael's, AC Moore, Sears, Bed Bath and Beyond, and about 10 more stores, not to mention endless online stores) it became abundantly clear that finding a matted frame for a 10 x 13 photograph in a choice that isn't black or brown would prove futile. We have driven everywhere, spent hours searching for a frame. And now our portrait sits in a large envelope. We spent all this money on these pictures that we cannot even display. Why can't the Picture People offer their portraits in dimensions that are compatible with the frames in the market? For example, a simple solution would be for the portraits to be offered in say an 11 x 14 dimension, as there are thousands of matted frames for that dimension. WHY 10 x 13? Who in their right mind comes up with a dimension that cannot be framed? I have been going to PP for over a decade, since my first child was born. Well, that will no longer be the case. Thank you for wasting my money and time.

I took my grandchildren to get their pictures taken and the photographer was terrible. First off when your dealing with toddlers it is difficult, what makes it worse is someone who doesn't know what or how to do their job. I hate that customer service is lacking in every industry but here it lacks a lot. There were no props used and I really think Walmart would have done better. Not one employee introduced themselves or even tried to act like they cared that we were there. I will NEVER go back unless there is a serious overhauling of the company and training for the employees. SAD...SAD...SAD.

Went to the picture people in chicago rige (illinois) I wish I could rate it no stars!!This is the worst place! They NEVER do anything right. I have taken my daughter there 4 (idiot I know.. But I thought maybe with a different photographer it would be better) already and each time they told me something wrong or "forgot" to upload the picture to the cd!!! Had to teturn on two separate occasions for them to upload the pics, even though we paid big money in the first place for it! This time was the last straw!! We went had OK pics taken, and as usual had to get the cd, because we cannot "throw out" pics of my baby! Jolene, the photographer, tells us the cd is half off (regular 150, but on sale for 75). So we jump on it!! We told her we wanted it, and then she tried to sell us more, where we declined. She left (who knows why) and came back telling us that the cd was no longer on sale and she was "misinformed". It had just been on sale, but no longer was for 75 but now 100. The manager comes over because now I'm furious the cost just jumped for no reason amd refuses to give it for that price! She said she will "give" it to us for 100... Wait.. Jolene said it was on sale for 100, now your telling us thats a LIE too?!? Your employee just told me it was half off!! She ended up leaving it at 100 but giving us two free sheets. But the POINT was not to get free stuff. It was that they were changing their stories constantly! Please do yourself a favor and go elsewhere! These people are shady and their pgotographers are not that great either!

First off, you get one star because they don't give you the option to say NO STARS. This is the third or fourth time I've used PP and every time I think WHY!!?? For a corporation that says RIGHT ON THEIR WEBSITE... pictures in about an hour, you have got to be kidding me! First, you arrive on time for your scheduled session and WAIT at least an hour if not more. Second, the untrained staff rushes you through without completeing what you asked. Do they just hire kids and hand them a camera and say... SHOOT! I took my four year old to get holdiay/birthday pictures taken. I was asked from the start at checkin what kind of pictures I wanted. I said Holiday and birthday shots. She marked it down on their sheet. I get into the room and the camera girl says oh we have a gingerbread house, tree, candy canes. NONE of which I actually got to see. He was wearing black pants and she put him against a BLACK background. Now anyone who has had the pleasure of trying to get a child's picture taken, you know this can be hard. I was trying to get him to smile and do the poses she was asking, not worrying about the background. That is her job to know that you don't put a kid wearing black against a black background. Needless to say the pictures turned out horrible. He looked like a head floating against a black background. When I went back to ask them to either reprint after lightening them or give me another pose. They could not make them any better and would not give me another pose. HORRIBLE SERVICE, HORRIBLE CAMERA PEOPLE>.... JUST HORRIBLE. NEVER AGAIN... even if I had a coupon!

One star is a compliment for picture people. I imagine that a customer waiting nearly an hour and a half past their "scheduled reservation" must be some sort of company policy as everyone there shared my same complaint. This tells me that they see no value whatsoever in my time and merely want to scrape every last penny from your wallet. They were so behind schedule and overbooked that it made the experience a miserable one. We were told to arrive 10 minutes early to prepare for the shoot...what a joke. We will NEVER go back.

If I could give less than 1 star I would. I agree with many of the comments I read and only wish I read them before my first trip to Picture People. The wait was ridiculous and the customer service and pictures were even worst. We received a gift card that I am still left with because after being rushed to select from a poor quality of pictures we decided not to go with any.

Picture People is managed and run by inexperienced, untrained teens (not the teens' fault). Profits from the sale of expensive photo packages are the name of their game. The studio is full of tired, cranky, crying babies and toddlers because their parents never expected to wait hours for their "scheduled" photo shoot. By the time you're finished with your shoot you will be pissed off from the "dog and pony show" you will have put on while trying to get your little ones to hang on for just a "few more minutes". Don't torture yourself or your little ones by scheduling a photo shoot with this very unprofessional studio.

we went to sunrise mall for photography and they did touch up on the photos taken. When we received actual print out of the photo, it was original unmodified version. When asked manager about it, she is very much inpatient and asked for $5 for each touch ups to be made again. I went really mad and told her, the sales rep should have told before on hand. at last they did touch ups without our presence which was not to our satisfaction and that's it. For this i paid more than $400 (2 canvas + 6 10x13 + high resolution cd). Later we decided as we have high resolution cd, we can alter as per our needs. When we came home, we are shocked to look the jpg files of 90kb - 100kb. I couldn't edit the photos as i was not having original 2mb or 3mb file from the camera. Worst customer service in sunrise mall, california

My family was disappointed with your north county california studio/manager today October 22 at 4:30. We were 40 minutes late for our appointment( i scheduled 2 weeks ago)but they were not accommodating to squeeze us in for even a 10 minute session. We brought our newborn to the studio from 40 minutes away which was a difficult ordeal for us. It would be nice if yor studio was more understanding because we did have an appointment. Otherwise why wouldn't we make several appointments next time? I don't think we will be returning since it is so strict and we were planning this trip for over 2 weeks and was all dressed in our costume. I also noticed the lady manager giving another customer a hard time too about using a coupon.this was our first trip and we were planning to become a member. I think we will not be returning!

The worse customer service dept, they cut off my dogs feet in the picture took them 2 days to return a phone a call even though their recording states all calls returned within 24hrs, they finally called said they would correct the order its been 6 weeks I still dont have my dogs pictures...It is now the 8th day and still no one has called me bac after leaving them several messages... I agree with other pcomments they make no attempt to use props I did all the work.

Disgraceful, very bad service, I will highly not recommend anyone stepping to this store. I got my pictures clicked yesterday and their system was screwed up. I was told to wait, and I waited good 1 - 1:30 hours , even had dinner at the mall out of my choice with nagging kid. At 9:10 pm I was told that things are not yet ready and someone will delivery them to my place next day, we had family gathering and had to show these snaps to a couple of people was part of the plan for next day, but no one showed up with the photo. I have neither time nor bandwidth to run around, neither I wish to burn my fuel for someone else's mistake. Store had no courtesy to drop a phone to explain the situation it was like I owe you something and not other way around. I had to follow up with the store after spending money to get the snaps that they were supposed to give me "same day". Its utterly disgraceful. Is this how you treat your customers? None of them, absolutely no one called yesterday nor today to tell me that "we are working on your order and sorry for the delay". It feels like they were not interested in serving me the moment they swiped my card. This is highly unprofessional and intolerable. I demanded to ask to manager and no surprise manager was not available to talk on phone, so instead of manager calling to and compensating for the mistake I will have to run around with them to get my things done. I am literally running out of words at this moment. All i know is the store ruined out family union today and we couldn't go through the fun moment together case closed. No other compensation or apologies can get that day back to us. Now I really need an intellectual explanation for the whole mess. you would feel this is a corporate store but NO, there is not way you can get in touch with the corporate office, now I know why. Stay away...

I worked for Picture People and its like a sweat shop if you don't brown nose the district manager you got it hard I was an assistant manager there and I had to be acting manager but wasn't paid the manager salary.. They threatened to FIRE me for leaving and going to the emergency room for burning in my chest and was threatened again to show up for work the next day because I was the "MANAGER" and I couldn't take sick leave if none of my employees could rearrange their schedule..... while on narcotics and a note from the hospital for having pneumonia and an infection in the lining of my lungs which paralyzed my breathing they they tried to fire me for miss punching that day and all most destroying the lab because the drugs the hospital put me on made me fall asleep while standing and I didn't have a real grasp of what was going on around me..........mind you I was one of the few managers who took sittings and made sales who showed up thirty minutes early everyday and left late everyday covering shifts and I got sick only ONCE and that is how they treated my dedication... WORST EMPLOYER EVER!!!!!!!!!!!!!!!!!!

This doesn't even rate 1 star.. the service is the worst ever.. I will not be going to the Picture People ever again! They have ruined precious moments that can never be captured again.

PP is horrible, horrible, horrible. I cannot say it enough. Customer service is the worst. I will not go back!

Do NOT use this company. Very unprofessional and they have no clue what is going on. I used the Picture People at Petco in NYC to take picture of my Boston Terrier. I ordered a set of pictures as well as a mug and was told to wait three week for delivery. The pictures were taken March 4, 2011 and as of yet 12 weeks later have not received them. After 6 weeks of waiting I called and no one seemed to know anything about my order and kept on insisting that they will arrive soon. Every time I spoke with someone they said they would look into the problem and call me back which no one ever did. I always had to be the one to call back the next day and reexplain the situation. Finally I found someone who asked if I could scan the receipt and email it to him for a full refund which I did. That was 3 weeks ago and the refund has not arrived. 12 weeks later no pictures, no refund and no help from anyone who works there. Do NOT use the Picture People if there is any problem with your order it is impossible to get your money back or even find out information regarding the order. Very unhelpful, I will be filing a complaint with the Better Business Bureau but I'm sure that won't help me much. Now every time I call to inquire about the picture or the refund the phone number seems to not be working.

Picture People place is the worst place ever. I regret ever going to get my daughters pictures done there. I went to two different locations in Va and both times there was a problem. The first "photographer" we had was horrible and had no experience. The second place screwed up the "high-res" cd we payed so much money for! I'm so done with this company and the lack of motivation of anybody who works there.

I had photos of my dog taken at a pet store named Unleashed by PetCo here in San Diego by Picture People. I had to wait 1hr and 45mins for a schedule appt. - bad sign. The photos were taken on 4/3/11, and I was given a receipt that said they would be delivered in 21 days. Today is 5/28, 8 weeks later and I am still waiting. I have tried multiple ways to contact this company and all to no avail. Phone numbers are disconnected, the is no studio for me to visit in person (as the photographer was in the pet store), my emails are not returned, customer service is useless etc. I have contacted the manager of the pet store who calls the manager's only phone number for customer service on my behalf and she gets no response either. They were happy to take my money but obviously not bothered to attend to their customers. STAY AWAY FROM THIS POORLY MANAGED COMPANY!