Panasonic Corporate Office & Headquarters

i will never buy a panasonic tv ever again paid over $2k for this crap power supply replaced and once again same problem now they wont fix it!!!!!!!!!!!!!!!!! the tv is a 2years old!!! WTF

I am having a horrible experiance with panasonic and their PR dept. they lost my TV and now insist upon taking 2 days to find it They lost it in the beginning of APRIL it is now may 2nd.UNBELIEVABLE!!!! do NOT BUY A PANASONIC!!!!!

We received our tv on 3/30/12. On the night of 4/8/12 we heard a pop noise and the tv went blank with the light on the base of the unit flashing six times. 4/9/12 contacted Panasonic customer support. Service will not be out until 4/16/12 because of part delivery. On 4/16/12 Gibson service came out and took the back of the tv off said Panasonic did not send the board and whenever the part comes in they will be back roughly about a week to two weeks or longer. 4/16/12 called Panasonic and case was escalated and we should receive a call back. No one from Panasonic escalation level contacted us back. Called the Gibson repair place and still nothing has been received. 4/23/12 called Panasonic requesting a new tv. We were told that the tv is over 30 days old now and they would not replace. We were told the part is stil on back order. We were told to fax receipt which was already emailed the complete full order/receipt information on 4/9/12. Panasonic acknowleged receiving it. Panasonic now stated that we had to get the evaluation from Gibson service faxed to them. The same day spoke to Gibson service and asked them to fax the information to Panasonic. Gibson service said that they would'nt because they were fixing it. Spoke to Mr. Gibson and he said he would fax it within 15 minutes. The time of the call was 10:24am. No reply and called back Gibson at 1:00pm to no answer and no reply. 4/25/12 10:45am contacted Panasonic and they claimed they never received the fax from Gibson service. Contacted Gibson service and they said that they did fax it with the case number but said that they would fax it again. Contacted Panasonic back later in the day and they said they received the fax and we would get a call back in 24 hours. 4/27/12 no call has been received. Contacted Panasonic and was sent to concierge in which they said they had no idea of what was going on. Refused to answer any question and was told that Panasonic will not have any further contact and someone would fix it and that we would not get a new tv. She said the people who told us we would most probably get a new tv lied and that they do not even live here in the U.S. We asked to speak to a supervisor and was told that there is not a supervisor in the building. We were told that they were not doing anything else and hung up on us. Called right back to Panasonic and put on hold for over 30 minutes then we hung up. Searched for an alternate number and found a 1-800 number and called it. An assistant answered and put us through to a executive named Renard. At 12:45pm we were notified that they are fixing it and we are not gettin a new tv but that the part will be in early next week. Now that was the facts up until now. We have been without a tv for almost a month. We pay our satellite service, Netflix, and Xbox memberships along with the inconvience of all the time spent with all the phone calls it is truly absurd at this point. We could say a lot here but I will be respectful and hold that back. Bottom line Panasonic should have sent us a loaner tv while we awaited fixing and if it was truly going to be such a very long time they should have just sent us a new tv and took their faulty tv back end of story. We feel we should be compensated for the bills we are paying and not being able to use with the loss of the tv, time making calls, and lastly just from all the time and frustation. Panasonic please take heart in this information and do the right thing. We have a feeling that because our part is on backorder that this is a known problem. We beg for you to recall your tv's that you know have faulty parts or whatever is going on. Do right by the consumers who buy your products and make things right or we fear that the name will no longer be the same in our hearts who have bought Panasonic and trusted Panasonic all of their life. I am disheartened at this point. We surely hope our tv will be fixed by next week as we wait still. Respectfully, The Lambert's

I just got off the phone with a panasonic technical expert and the department is horrible. I was in charge of a large cusomer service department and this person, which reflects your group attitude, was very unprofessional. I only needed a operational manual for a panasonic cordlesss phone. I tried using the website, but could not find what I needed. The person answering the phone transferred me to a parts person, who proceeded to disconnect me. You should be made aware of the attitude of your employees.

I just got off the phone with a customer service rep at Panasonic....He could not have been any more professional, helpful and willing to help with my flat screen.......and most important it all works fine.... Thank You, Marcel

Customer service at Panasonic is horrible, I will never buy another Panasonic product. My TV went out, took them 5 days to send a repairman out, then another week he brought out a part to fix it, that did not work, then he says the Panel is bad and whole tv needs replacing, two weeks later after several phone calls to the Warrenty department, they tell me I will be charged for the shoddy repairman's work and the part he put in, which did not work, now they want to cut me a check for half the cost of the tv, and that will take up to 30 days before I get that Check and they can not trace the check by regular mail. So we are talking two months, no loaner TV, no call backs, very poor customer service, and have to pay for this man to sit in my Living room making his own personal phone calls, no communication from him to us, Do Not Buy Anything Pasasonic, unless you want all the trouble they give you.

I have been waiting a week for someone to call me and tell what is wrong with my Panasonic 52" TV. No call so I called then again and was told that the problem had been forward to their corpore Headquarters in Chesapeake, Va. and I would get a call when they decited what the problem is. I asked for the name of the Dept. and the telephone # but they don't give out that information and could only tell me, again that I would receive a call within 7 business days. Has anyone else had a problem with white smoke comming out of the back of their TV? Also, I have replaced the BULB three times. The TV is 5years old. Thats the last time I buy anything made by Panasonic. There customer service is terrable and I feel sorry for the people who get the calls, as we all know it is "Company Policy"

We have Purchased Two Nos of Panasonic Motors of 90W M9MZ90G4YGA D 13101 from your dealer at India M/s. Lubi Electronics Ahemdabad in the Year 2010-11. The Motors have created the problem in the month of Sept'11 and we sent these Motors to M/s. Lubi Electronics, for repairs but they have shown their inability for its repair. They told us that Panasonic motors can not be repaired as theses are only warranted for unknown time of Use. we can not understand that why Panasonic Motors can not be repaired in India. We have supplied our equipment with Panasonic Motors to IIT Kanpur, and our customer is very much surprised about this type of performance of Panasonic Motors and now non availability of service for Panasonic product. We are hopeful that you will very kindly look into the matter and favour us with your positive reply in the matter, For Mahendra Scientific Instruments Mfg. Co., 84/6, Factory Area, Fazal Ganj, Kanpur - 208 012 ( U.P. India Tel. No. 00-91-512-2231048 Fax No. 00-91-512- 2239477 E-Mail : msimcinst@yahoo.co.in

3 weeks after purchasing our 55" plasma tv the main processor board went out. Service repair picked it up and 1 month later it is still not repaired and the part in indefinately backordered from Panasonic. It seems that this is an ongoing problem and Panasonic knows about it but has yet to really do anything to fix the problem. I am currently spending many hours on the phone trying to get my money back. Very aggravating to say the least. They have yet to decide if they are just going to replace it with the same model or give us our money back.....seriously do you really think I want another one?

I bought a Panasonic TV, model # CT-9063 in around 1983. I have had that 19 inch color TV in my bedroom, wherever I've lived, since then. I've taken it to the repair shop twice. Once for the picture tube and once for the volume. It finally died last week. Up until last week, it has worked wonderfully. It lasted 28 years. I definitely got my money's worth. Based on that, I think I will give Panasonic another try for my replacement TV.

I purchased a cordless phone set in July 2011. It is no longer working. The base is not communicating with the handset. I have had this problem before, and needed a replacement. I do not want to go through this again. I want my money back. I went to the The Radio Shack thinking this brand is good,I will try it.I am so angry you will buy products from China and put you good name on them.This will make for unhappy people like me. I had to buy a corded phone so my 69 year old husband can call 911 due to his diabetes and history of passing out. I work and did not want him at home without a phone. I want my money back.

as a technician it is absolutely impossible to obtain parts or service information for this lousy company, first of all, you get a moron on the phone that keeps repeating everything you say, has no knowledge of the products and wouldn't qualify to work at mcdonalds,,,,,,in the future i will refuse any product coming in to my shop made by panasonic or technics, they are JUNK and if you own either brand give it up, take it to the garbage and then go by a quality product that has customer service

I purchased a Panasonic DLP TV less than 3 years ago. In august of 2011 the lamp went out . It took them until September 13,2011 to fix it. Then on September 26,2011 the lamp went out again.On October6,2011 they fixed it for the second time. On November 2,2011 the lamp went out again. Now Panasonic wants to offer me $500.00 for my Tv. I will never but another PANASONIC again and I will let others know what kind of bussiness Panasonic has. DO NOT BUY A PANASONIC!!!! I told them by offering me $500.00 was a joke. Now I am working with a lawyer to get my money and the lawyer fees back from PANASONIC

LESS THAN ONE STAR IN THE CUSTOMER SERVICE DEPARTMENT. I have just spent five days and hundreds of cell minutes trying to get an answer to a problem with my three year old Plasma TV. The problem I am having is the exact SAME problem I had one month after I bought it. A vertical black line, approx three to four inches wide. I should have taken it back when this happened the first time, but I thought it had to be a fluke, after all Panasonic products are good, aren't they? I cannot believe someone in the Corporate office is not reading these reviews, and thinking: Houston, we have a problem. I cannot find one positive review or happy customer. I have to say, bottom line, in years and years of working in customer service - Panasonic: you are the worst - EVER.

I'm giving 2 stars because some of my older electronics are Panasonic, and they used to be good. Especially compared with the other outsourced cheaper electronics. At least I could count on them to work for a few years, and I have an older Panasonic TV that's still going strong. BUT . . . THEIR CUSTOMER SERVICE IS TERRIBLE!! I've tried to call them over the years and always end up in a foreign office w/ some person (usually a young girl who you KNOW is not a technician) trying to call up and read instructions that are as new to them as they are to me. Newer, since I've already searched the manual and tried the usual troubleshooting. Today I was on the phone for 45 min. The first call went through 6 people, the last promising to stay on the line w/ me before disconnecting totally. One transfer went to Canada by mistake. I couldn't even take it personally since I didn't have time to get nasty. Total incompetence! The second call was quicker, but the guy made me wait about 10 min. while he basically retrieved a "case number" and gave me a local service contact I knew already. Then you end up feeling guilty for being grouchy w/ innocent foreign middlepeople who can't help it that they've been hired to work in a franken-system designed by plutocratic corporate nincompoops. So . . . if you want to take a chance on the possibility of getting reasonable quality to begin with (although some previous commenters would disagree), I'd say you COULD try Panasonic. But don't spend a lot of money, because the trade-off of really poor customer "care" is not worth it.

I have, in the past, bought quite a few Panasonic products and didn't have any problems with them. I've bought their T.V.s; DVDr's; Microwave Oven; personal MP3 player and am currently using their cordless phone system. At the time, the T.V. was a CRT type but, worked perfectly and offered great features for the price. Their DVD recorders are the best I've experienced and have the best, in terms of features, of any others. I don't have the Model # of my cordless phone system but have had it for about 3 years with no problems and the features are great. The personal MP3 player was the first to play from an SD card and wasn't much bigger than the current iPod Nano (I wasn't crazy about the headphones though). The Microwave oven is currently in a box, but only because I have a Microwave/Hood vent, but will keep the Microwave oven for a backup. In fact I have, in the past, used Panasonic Professional grade electronics and again, never had any problems. And NO! I'm not affiliated, in any way, with Panasonic. If I had any complaints, it's that I wish Panasonic had a replacement for the Sony DHG-HD***.

My 8 mo. old Lumix camera developed black lines in the view screen. I went on line and found nothing that would help; called and spoke to a non english speaker who gave me a case number and told me to go to a special website, which then informed me that the website was not set up to take complaints about my Lumix TZ5! I cannot get thru to anyone but an automated attendant on the corporate phone so I wrote my complaint to the corporate address. I think I will just throw the camera away if I don't hear within 4 weeks, and judging by the comments on this site, I may as well do so now.

After reading the other reviews on here from people who have also experienced Panasonic television failures, I have to concur. You cannot get a straight answer from these people regarding your TV repair under an extended warranty. You are given the run around regarding the parts being ordered or a repairman coming out to fix your set. You are handled rudely on the phone or your phone calls are not returned. In fact, you are out and out lied to, ignored and your claim is pushed under the rug. They have already gotten your money and it's as if their attitude is "why should we care now if you are having troubles or that you paid an extended warranty on it good till Dec. 2013, that's your problem, dont'bother us". Talk about a lesson learned the hard way - DO NOT BUY ANYTHING PANASONIC or you'll get SCREWED.

My 16 month old LCD died. They pretty much said that there is nothing that they can do. Good by $427! Go pay to have it repaired. I will never purchase another product with their name on it!

NEVER, NEVER, NEVER, NEVER, NEVER purchase anything from Panasonic. They're quick to take your money - a bunch of ROBBERS!!! - but have NO IDEA what it takes to provide good customer service. I ordered product (by phone) over one month ago and was charged for it on my credit card, but as of yet, have nothing to show for it. No answers and no product. All you get is a million different excuses and lame apologies, and no one is willing to help. People in Panasonic Direct Sales are robots on a "talk track". They can't/won't call or e-mail you with a straight answer regarding delivery date, location of a package, or even try to problem solve the issue. They push it back on the customer to find a solution. I did give them a reasonable one, and they were quick to let me know they can't do anything except offer an order and tracking number. Useless!! I've wasted many, many, many precious hours looking for my purchase and pleading with managers <-- a worthless effort! Another thing, Panasonic plays the blame game with UPS. Panasonic blames UPS, " they (UPS) didn't pick up the order and we (Panasonic) can't locate it in our warehouse"; and UPS blames Panasonic, "Panasonic is holding it until they can fill up a truck...and we don't have any record of picking up an order". Blah, blah, blah. Neither was willing to take the responsibility to call the other and find the shipment, or even start looking for it. So, guess whose been doing the legwork... me! Will I ever get my product????????????? If I didn't need it so bad, I would cancel the order. Last, something smells at the Panasonic US Corporate HQ in Seacaucus, NJ,. Try calling the listed phone numbers. They're "set up" so you can't get through to an operator. I tried 5 different numbers and NONE of them worked. The phones ring and ring and ring. NO ONE ANSWERS. WHAT ARE YOU HIDING PANASONIC????? Shame on you! I will NEVER order from you again.