Panasonic Corporate Office & Headquarters

I thank all of you for your reviews and comments about Panasonic. I have a microwave that died only after one year. Now I know not to waste my time pursing a complaint with the Panasonic customer service people. Thank you for saving me a lot of time and agony!!

I wish I had read all of these reviews before my purchase...hopefully I can help someone else. I have been dealing with Customer Service and the Repair Center in Texas for over 6 months now. After numerous phone calls and letters I still have a home theatre system that does not work. They lie to you, they put you off, they make false promises, they do not call back...I could go on and on. I will never buy a panasonic product again and I will be sure to spread my story to others...Do Not Buy Panasonic!!!

I so agree with Others. I am calm and cool person but this company has put me over the top with anger. Their customer Service people will lie. I have screamed at them they are liars sad but true. I have had 2 panasonic items die days after warranty. Why because they make trash products I want them to pull my records of calls and show me that they didnt lie. Why would I mail a package to Tx and I am still pay for repair? I would have done it locally and not paid the $30 to mail. The story goes on and on. And when I told my own managment about this they said and I agree this is the Worst Business Practices.

You are the worst electronic company in the world. You teach your service how to lie repeatedley to your customers. Panasonic should be ashamed of themselves. Panasonic service reps. never do what they promise to, even if it is to call you back for a response. They have no business ethics whatsoever. I will NEVER buy a Panasonic product in my life and let every person and friend know of my experiences with the company. I hope that the reputation of such a company will catch up with them and be detrimental to there business. I will never ever give a positive remark to or about Panasonic. I do plan to put the bad experience on a wide variety of media tools and to do so for an indefinite period of time so as to know that the company will pay a heavy price for what they did to me!

A two yr old model #TH-42pc7uu stopped, gradually, delivering a picture. A technician I hired privately said the three circuit boards had "burned one another out" one by one. This man could not find new parts--i.e. capacitors--but only old ones. I have written to the company and am awaiting their help. pc

I purchased Penasonic A C from Joy Electronics Jaipur.When I called Penasonic service center on 16oct for Service of my A C, they said that service engineer will visit with in 24 hr.But no one came till 5 days.The service of Comp is third class.I will not buy any product of Penasonic in future.

I purchased a 50" Panasonic Viera Plasma TV -#TCP50S30 last year, 5/2011 and I came home on 9/7/12 and it would not turn on. I contacted Panasonic and they could not resolve by telephone. TV Repair man said it was due to "Cascade Failure", 3 Circuit Boards burned out, SC Board, SU, and SD board. Repair estimate was $650. Nearly $700 repair for an $800 TV just barely 1 year old! This is just NOT ACCEPTABLE! I have made over a half dozen calls over the last 2 weeks to Panasonic Flat Panel Customer Support but I keep getting cut off and not receiving any help! THIS IS JUST NOT ACCEPTABLE!

I have a 42" Viera Plazma Panasonic. Last week the picture started to only show on one third of the screen, is blurry, shaky and is bright orange & pink. I contacted Panasonic but was unable to perform the tests they wanted to do over the phone at that time. The tech support person gave me a case number to call back with. I have been trying to do this ALL DAY LONG but I am disconnected every time the automatic voice says it will connect me to tech support. So I called the main corporate office number just now and was also disconnected when the operator transferred the call. What the heck is going on???

I bought a new corded white Panasonic phone Model Number KX-TS108W It was delivered on Sept.20 2012 and it is defective and buzzes. Panasonic will not replace it! The employees are rude and inconsiderate. I spent 40 minutes on the phone and just got the run around. THIS COMPANY SUCKS AND RIPS THE CONSUMER OFF!!!!! I AM FILING A COMPLAIN TO EVERY GOVERNMENT AGENCY IN THE USA!!! AVOID PANASONIC LIKE THE PLAGUE!!!

We bought a 42" plasma TV yesterday (Sunday 9-16) When it was hooked up I noted that the picture blinks off and on on some channels. Today 9-17 I spent about an hour on the phone with Panasonic tech support. Basically all they had me do was the usual voodoo i.e. unplug and plug in the power cord and the cable box, turn the TV of and back on etc. The only thing they didn't ask me to do was sprinkle chicken blood on the TV. There final response was that the problem is with the cable company, Comcast. That turned into another hour on the phone and I still have a large unwatchable and expensive TV.

In December 2011, I purchased a 60 inch Viera Panasonic TV. In less than an 8 month period, the tv stopped working. I contacted Panasonic and they referred me to a repair shop. The gentleman came to my home and found the issue. A day later, I was informed that the part would take 3 weeks, due to being on back order. Previously I had been informed that it was due to a possible recall of these tvs. Well, 3 weeks have come and gone and I can not get in touch with the repairman, he has not been available at all. I contacted Panasonic again and was informed that the part was on back order with no date of when it would be made available. This is mind-blowing. I have a brand new tv that I can not utilize and Panasonic could care less! I will NEVER buy Panasonic again, I will NEVER refer a friend or family member to panasonic and plan to let everyone know about my situation via Twitter, Faceboook and UTube, etc. I think the public deserves to know that it would not be worthy to purchase this product. The customer service alone warrants a warning. I don't know if they are postponing the repair until my year warranty runs out in December or not, but I am still sitting on a new tv that is in need of repair! If I could get in touch with the repairman and find out what the part is, I am sure I could get the part far quicker than Panasonic is willing do. I plan to contact conusmer affairs and the Better Business Bureau, perhaps they can get more information regarding the recall of this device/tv.

My 50" Plasma HDTV went out on August 10th, 2012. I didn't know what was wrong with it, it just quit working. Tv was purchased in February of 2012, so still under warranty. I called and went through several troubleshooting steps with the tech on the phone. Nothing worked to resolve the issue and they then connected me to a concierge dept. to schedule an appt. for a repair technician to come to my home. Appt. scheduled for Aug. 17th. I took the day off from work, as I was the only one that could be here, available, to allow the technician in. On the morning of the 17th I called to confirm the appt., and called the technician's phone number I'd been provided. The technician indicated he didn't have me on the schedule for the day and said he would check and find out what's going on, call me back. He called back shortly and indicated the part has not arrived. (seen that before, here in these postings) I had not been informed that any part had to be ordered prior to the arrival of a technician. No one informed me that I didn't need to be here for a scheduled appt that wasn't going to transpire. The service tech indicated he would contact me when the part arrives, to re-schedule. Two weeks later on 9/4, I still hadn't heard anything. Called the technician, he still doesn't have the part. I called the 1-800# for Panasonic, spoke to the same dept. provided my case #, and asked them #1) why had I not been informed that the prior appt. would not be necessary, no one informed me of that, and #2) how do they even know what part is necessary when no one has been here to ck out the television and #3) when will the part arrive, when can I expect my television, which is under warranty to be repaired. The CSR indicated that the item is on backorder (gee, heard that before), no idea when it will be available. I will be contacted. Had no idea why no one would've let me know that there wouldn't be an appt. as indicated on 8/17, that should've been done, he told me. As to the question as to how it is they know what part needs to be ordered, and they haven't even been here to dx the problem, he said the troubleshooting steps taken indicate the HD port/board or something of that sort has gone bad, and so the part has been ordered, it is on backorder. I asked him how he knows that to be the problem, w/out a technician having been here to dx it. He said to me that is the problem 95% of the time, when the issues are what I'm having. My next question was, if that's the problem 95% of the time, then why are we having such an issue with a part, why is it on backorder, do you have only one supplier in this whole big country? He indicated the part has to come from Japan. I somehow don't believe that. I then asked to speak to a supervisor, who basically told me the same things. I promised the supervisor that I will tell everyone I know not buy Panasonic ANYTHING, even an alarm clock, if this is how they handle their warranty/customer service issues, and they can't even give me a date as to when the part will be available. Basically I have a tv I purchased less than a year ago, that I'm not able to utilize, and yet, it's under warranty. And their customer svc dept. could care less. I just called again, .... this is almost 1 month since the original issue was reported, and my television is no closer to being fixed than it was to begin with. Same story, different day. Part is on backorder, no they don't know when it will be in. No they don't provide loaner tv's, no they won't replace the tv. No, they could care less. DO NOT BUY PANASONIC ANYTHING. I guess they're hope is that we, all of us who want to utilize the warranty for these products, will just pay someone independently and just go away. Not gonna happen with me, I will be a thorn in their sides. I only wish I didnt have to work for a living and could call them, 2 and 3x daily, and ask them repeatedly, "is my part in yet, when will it be in, let me speak to a supervisor, I'll ask the supervisor". FED UP!

So this is a short story, purchased a HD camcorder in January of this year. The charger stopped working. I spoke with customer support was transferred to customer service, then another customer service rep who told me that batteries were only warrantied for 10 days. Batteries were not the problem. Then I was hung up on, call back, talk to another service rep, transferred to the Spanish department, then technical support, thev projection tv, then back to technical support for tv. Needless to say I was not happy. Called again and was told chargers were only under warranty for 90 days. What does that tell you about their product. SO I have a $1000 camcorder that I cannot use because they will not fix or replace my charger, but they were nice enough to tell me that I can buy a new charger. WTF. Never again and I am going to tell everyone I know not to purchase anything from Panasonic.

I have an tcp50x3 that will not communicate with the server. I reset my dory- modem before i called. I spoke with a person who tried so hard to help but was not able to. I requested to speak witha supervisor multiple times only to be told that the would merely back her up. Finally after about the third or fourth time a supervisor was put on only to have him speak to me in monotone voice with no effort what so ever on resolving my problem. i asked to speak to the engineering dept and was told I must simply wait 24-48 hours and maybe they can resolve my issue. I find it out right disgusting not only to be spoken to as if I was no one of importance and that my matter was not their concern. Unfortunately that is the whole basis of great customer service that our problems are theirs and should be treated as such. The tv outside not connecting to the server I am happy with but if this is the way they treat you after they have your money it just might be worth it to by from someone who has better customer service. Panasonic your call center is deplorable at best you need to retrain the staff members or get new ones.

As a former Panasonic Company employee I must admit they do not only have disrespect for their customer service attitude but their employees as well. My former boss Ross Roberts did not give a crap about either the customer needs but also the employees under him. He would just sit at his desk all day long doing nothing. I guess that is why he was nothing but a WORTHLESS FAT BUFFALO A$$!

Dear Mr. Handa, We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter. For any further assistance, please feel free to write in. Regards, Customer Support Team Panasonic India

I have purchased split inverter air conditioner from New Delhi, India dealer on 22-06-2012 & paid special price for special category ac which gives more cooling & consumes lesser electricty compared to other units. Firstly it was not installed for first 2 days & on the third day the person came to install told us after installation that the unit is a defective one as it was not switiching to cooling mode & just the fan was functioning. I was very surprised that sucha reputed co. from Japan which is known for best quality & latest technology can make such system which is faulty before installed or used ,this shows that there is no quality check for the appliances co. is manufacturing at there malaysian plant. Anyhow the person called his senior & told the problem & after the discussion he asured that early morning next day someone will visit & rectify the problem or else will change the air conditioner. Next day till 11.30am no body came to visit & when i called the customer care they told that the guy from co. will come within 24 hrs to see.I was again surprised as the unit was brand new & instead they take immediate step to solve they will take another 24 hrs, i requested the customer service centre to rctify the problem by afternnon as i have family function but again till 5.30pm no one visited & when i called the service centre ( delma service centre , new delhi ,ph- 9810773324 )again the person there told that someone will visit by evening & he will confirm me back within 15 mnts. which he didn't till 5.30pm . When i called him he said that he forgot & now no one can visit today & only day after the issue will belooked, i was very furious on this & told him that the co. is totaly behaving badly & the customer who has spent thousnads of Rs. is harrased & suffering just because of poor service, product & irresponsible seniors who are not bothered about the co. brand name. I again called customer care & asked for someone who can deal with this matter urgently & iw as told to contact the New Delhi head office for customer services & to contact Mr. Suresh Chandar yadav at 9335312400 as he can help me out.When i called him he immediately disconnected my no. thrice to my astonishment & i thought at the moment that how is this possible that sucha senior person is avoiding customer 's phone for which company has appointed him. If these kind of irressponsible peoples are working for Panasonic India, the future of the company is at stake which there seniors should undertstand specially panasonic headquarter in Japan. I am forwarding this complaint to you so that an immediate action should be taken & the matter be resolved immediately by resolving the problem or replacing the defective system or else i will be forced to go to consumers courts of law within 3 days of this complaint & file damages i suffered from this. I will try to forward this complaint to Panasonic headquarters as soon i get there contact email or fax so that the owners & directors there know what kind of services are provided in India by putting there co;s name at stake. I hope this email reaches someone sensible & responsible enough to solve the issue immediately & this shouldn't haapen in future with other customers too. Thanks, Naveen Handa NATIONAL EXPORTS INDIA EMAIL-NAVHAN@REDIFFMAIL.COM

TO, officer from, manisha bavishi ahmedabad 07926580600 i would like to draw your kind attention that i bought a new panasonic cube ac from ur dealer tak home (bulbul complex ,crescent, bhavnagar.gujarat.india) we are facing problem in that AC ever since we brought it home.... when we complained it to dealer, he responeded us very rude n insulting manner... we complained at panasonic call centre even...they gave us many numbers like 0278 2470722 Mr.Hiten Pandya , his highness is busy on phone all 24*7.... Mr.haresh patel, he barely picks up the phone in 72 hours.... the dealer himself states us that panasonic company is cheap company n so all the equipment of your company makes noice .... service man, service in charge n daler haave many xcuses but they are not trying to be responsible n bring out solution.... i being from a middle cass have just got two option either i ll go to newspaper n bring your companys name in newspaper... o i ll have to go to grahak suraksha kendra....if i ll have to go to grahak suraksha kendra ( consumer care center, legal depertment), all the xpence ll be at your cost... kindly pay attention to our complain... bring please solution within 72 hours.... yours coustmer manisha bavishi

GT 60 has burn in after 3 1/2 months...CSR lies about escalating my case and the lie is verified in another call to an on-line CSR. The following is the transcript of the call. Panasonic will not repair my TV under warranty as burn in is not covered, never mind the implied warranty associated with the product when it was purchased. • Plasma HDTV‏ 12:34 PM Reply ▼ prodtv@callcenter.us.panasonic.com Add to contacts To Bryon Attachments, pictures and links in this message have been blocked for your safety. Show content | Always show content from prodtv@callcenter.us.panasonic.com Transcript from Panasonic dated May 15, 2012 2:45:43 PM In response to question: Plasma HDTV System: Welcome to Panasonic Chat. A transcript of this chat will be emailed to you once you disconnect. Customer Bryon says: Hello? Agent Olivia S says: Thank you for contacting Panasonic Viera Concierge. How may I help you today? Customer Bryon says: Hello Olivia, you are the third rep I have spoken to in two days regarding warranty repair on my television. Customer Bryon says: The last rep was one of the rudest people I have ever spoken to. Agent Olivia S says: I will be glad to assist you today Customer Bryon says: Four months ago I purchased a plasma tv. Now I am experiencing image burn in, in the corners of the screen. I was first told that my set would be repaired. Then I was advised that "burn in" was not covered under the warranty, but my case would be "escalated". Agent Olivia S says: The warranty for the product is one year parts and labor coverage from the date of purchase for service. with a copy of the sales receipt Agent Olivia S says: I do apologized for the inconvenience, burn in is not cover by the warranty Customer Bryon says: I not only can not believe that I would be having problems with a 4 month television, I can't believe that the problem is not covered by warranty? I did not see that disclaimer on your web site when I was doing my research. Customer Bryon says: If burn in is not covered, and it is not advertised to not be covered in the tech section of your site; how would anyone know about this unless they purchased the tv and had this problem with it? My previous television was a Toshiba which I had for 12 years with no problems.. Customer Bryon says: My previous case number is.. Agent Olivia S says: I will need to research that information for you. Could you please hold. Customer Bryon says: Yes. Agent Olivia S says: Thank you for holding Agent Olivia S says: I do apologized for this inconvenient Agent Olivia S says: Here I am sending you the breaking period for all plasmas Customer Bryon says: I am here. Agent Olivia S says: When your plasma TV is initially installed, the first 100 hours of use is known as the "break-in period." While there are no special requirements for the break in period, to minimize any risk of image retention, You may want to be aware of the following information, 1. Make sure the plasma TV is in a viewing mode (aspect ratio) that completely fills the screen. The panel is shipped in this condition, in what is called the "Just" mode. 2. Change the Picture Mode from Vivid to Standard or Cinema. Cinema would be best. 3. Briefly engage the 4:3 aspect and confirm the side bars are set to "Mid", or "Bright". This can be adjusted in the Set Up menu. 4. Always return the display mode that fills the screen (such as Just, Zoom, Full, or H-FILL). 5. Try not to view channels with stationary backgrounds or logos for extended periods of time. 6. Avoid extended display of static images (video games, computer images, DVD title screens, etc.). No fixed image should appear on the TV for more than 15% of the viewing week. Customer Bryon says: OK...Since I have done most, if not all of these things; what do I do next and what is the status of my case number please? Agent Olivia S says: we are not able to set up a service appointment, due to this burn in is not cover by the warranty, you will have to contact a local service and ask if this is repairable Agent Olivia S says: servicer* Customer Bryon says: So the previous agent who advised about "escalation" was not truthful, correct? Agent Olivia S says: there is nothing we can do, I am sorry this issue is not cover by the factory warranty, if you would like more information you need to call the 1-800-211-7262 Agent Olivia S says: Is there any other concern you would like for me to address Mr. Brunatti? Customer Bryon says: That is as I suspected during my call with "Donovan"...There is nothing else you can do. Agent Olivia S says: no, I am sorry Agent Olivia S says: Thank you for chatting with Panasonic Viera Concierge. We appreciate your feedback. Please take a moment to complete the exit survey after you close out of the chat. System: http://www.chatredirect.panasonic.com/website/public/showsurvey.jsp Panasonic Corporation of North America www.panasonic.com

Panasonic is by far the worst parts service and "absolutely NON technical support service I have ever encountered as a contractor, anywhere in the world. Dittos to all the above Philippinas call center useless knomes.