Netzero Corporate Office & Headquarters

I bought netzero hotspot for$49 dollars then you pay $10 dollars a month only. That what they told me. But when I cam home from bible study I turned on my Coby tablet guess what showed up! Need to upgrade service. I told them I paid $10 month. But they told me that only for so many megbites, so to get back online I had to pay $6.99 2megbites that is only 2 hours of internet time. I think if you buy the hotspot you should only have to pay $.50 cent a. Month for your hook up. What do other think. Please let me know.

About 1 month ago I noticed that the Net Zero Idle Time Disconnection time dropped from 2 hours to one. I asked their online tech support why this was. I was told to make screenshots of the "difficulty" I was having and that the time was 2 hours. This I did; giving them about 6 screenshots of their "due to inactivity" message every hour. I was informed that because I was playing and that the idle time was server connected. I had been playing this game for over a year at the time. I had asked why the idle time had dropped from 2 hours to one several times and never got an answer. Net zero's tech "support" is non existent as far as I am concerned. I also know that the idle time is not server connected as such, it is a program and can be changed or removed. As far as I am concerned nobody should ever get a Net Zero account. they DO NOT KNOW what they are doing.

I think there service is excellent and u people are the liars , poor netzero They need a 200 billion dollar stimulus too be compensated for their hard work and loyalty

When customer service answers the phone just ask for that MAHOOD Gunga DIN

I just realize after almost 2yrs. after I cancelled with netzero. They are still charging me $14.95/ month. Not only that, but they are charging me through a bank account I never gave them access to. The account they are stealing from is a account that was made after I cancelled service with them. So that tells me they are unauthorized to take, and where did they gain my info.? They haven't heard the last of me yet. So far they are saying they will refund $89.00......what about the rest? This company is getting away with robbery. I think we should file a class action lawsuit.

To: CEO Mark Goldston, My name is Olivia. I have been a client with Netzero for many years. Recently, I decided to cancel my Hispeed service with Netzero b/c it was getting slower & slower and I needed better speed for my online busy. Therefore, I signed up for DSL with my telephone provider. I called Netzero 800 number (July 23) and told the customer service Rep that I wanted to cancel my ISP with Netzero and she asked that I keep my email account for a brief period so I can review it for important mail removal. To my surprise, when I signed in to ck my Netzero email today I find an email letter from Netzero welcoming me as a continuing member. What?! I NEVER EXPECTED TO GET SLAMMED BY NETZERO FROM TRYING TO CANCEL SERVICES!Not only that, but Netzero billed my husband's credit card for this month's service! I am so disappointed in Netzero's ethnic & moral principles. This is my 3rd letter sent abt this matter. The first 2 letters were sent to Netzero Support/Tech. I advise them NOT to apply any more charges to my husband and my credit card account again. And to also reimburse his credit card for the unauthorized charges applied in July. I don’t know if you train your employees to slam clients like this or it's done without your knowledge, but I wanted to let you know it isn't right....@ all!

I LIVE IN AMERICA, WORK IN AMERICA, SPEAK THE ENGLISH LANGUAGE, PAY MY TAXES, PAY IN AMERICAN MONEY, SO WHY DO I HAVE TO SPEAK TO PEOPLE FROM INDIA OR PHILIPPINES WHEN I HAVE A PROBLEM WITH NET ZERO ?????????? THEY TELL YOU THE SAME THING OVER AND OVER AGAIN, WHICH MOST AMERICANS CAN'T UNDERSTAND, JUST TO GET YOU OF THERE BACK'S I AM SO SICK AND TIERED OF DEALING WITH NET ZERO, THAT I'M STARTING TO LOOK FOR ANOTHER COMPANY THAT HAS EMPLOYES IN THE GOOD OLD USA, THAT IS THE WAY IT SHOULD BE, KEEP OUR MONEY AND JOBS IN THIS COUNTRY!!!!!!!!!!!!!!!!!!!!! NET ZERO SUCKS BIG TIME, DON'T USE THEM FOR YOUR INTERNET PLEASSSSSSSSSSSSSE !!!!!!!!!!

I used to use NetZero but moved to an area that had an HOA and we are required to use COMCAST so I cancelled my service with Netzero. I called to cancel and thought it was done, this was June 2010. It took me awhile to notice that they were still billing me for services. I went online to cancel service with Netzero and thought it was done for the second time but instead they "renewed my subscription". HUH? Why would I need to renew if I, according to them, already had an account? So I sent a second email demanding my cancellation and was sent an email back acknowledging my cancellation. Then I noticed that they were still billing me but I ended up getting a new credit card and now they are using United Online Collections Division (a Netzero division) to come after me for "collecting a debt". I tried to call the number on the notice they sent me but the phone number (1-866-210-1700) is not valid. I have tried calling other divisions and no one seems to know how to get me a good number to call the collections division. As of today I have filed a report with the FBI because this seems to be a common problem and I encourage everyone else to do the same. Worst customer service EVER!!!

I have had netzero since November of 2011. Since I have been have problem First I could not get in to my email I have to call them andletthem knoeI was going to call the ceo company and I was going do that.Now I am having a problem with getting my facebook pages. I can not send,recieve,I have call them, and they keep tell me they will call back. I am so angry because I pay my money ever month I can not get the service I should get. This is not the last of it. I will never get netzero ever again it sucks.

I had my AC adapter for my router go out after about 6 months or so. Anyway,I asked if they could send me a new one, I even offered to pay for it! Well the guy I spoke with,I couldn't understand a word he said,and after being transferred to 5 different Departments who all couldn't grasp the concept of what an AC adapter was and all who couldn't verbalize the English language for me to even communicate my issue. Finally after an hour being placed on hold and giving serial numbers, my phone number, my area code, the model number to all five people. I was told to go to Wal Mart and buy one. Either that or sign up for their warranty, a Premium Service package at over $70. I swear these people were the dumbest "Tech's" I have ever spoke to in my life and despite the obvious lack of training, I asked the 4th guy to put on his supervisor at least 15 times all with absolutely mindless incoherent replies that sounded like an attempt to have me signed up for the warranty. I have no problem with people who stuggle with English, but when a company hires people for techical support they need to be able to communicate. Or maybe not. I actually almost hung up because I was so frustrated. Maybe that's their plan to alleviate bothersome customers who have issues with their products??

I rarely raise my voice, but found it happening in the several phone calls it took (and numerous emails) to discontinue my Netzero service. It can only be done over the phone, and the people that you speak with can barely speak English, and certainly don't understand it. I made it clear that I wanted to discontinue the paid monthly service. Instead, I was signed up for an additional service. Email responses from Netzero only verified the bogus additional service, essentially maintaining that I had ordered them. Even after several phone calls and emails, Netzero refused to discontinue service, and continued to sign me up for additional services. Now I have to waste further time disputing the scam charges on my credit card. I hope it was worth it, Netzero, as I am now your worst advertising. Extremely poor customer service and basic business practices.

I cancelled my Netzero YEARS ago, (after contacting the company many times because the charges were continually taken out..I was ASSURED that even if they showed up, it would be refunded when the account finally closed out) at least 4 years and I just found out I am STILL BEING CHARGED!!! I ended up having a failed back surgery around that same time and have had major health issues as well as intractable pain. My husband was doing all the bills and didnt know or realize we were still being charged a monthly fee!! An INACTIVE EMAIL FOR 4 YEARS AND IT REMAINED OPEN!?!? Are you kidding me!! I better receive a refund for all 4 years! 9.99 x 12= $447.60!!! Insane!

I am very unhappy with net zero. After 15 + years, I switched to DSL (cheap but unreliable) from Hi Speed (cheap but unreliable) and from regular dial up (cheap but slow but very reliable). The dial up worked best - slow but reliable. The DSL works for 1 hour then it freezes. I was instructed to turn off the modem box, turn it on, turn it off turn it on, reset - until it works but nothing works beyond 1 hour. They blame my brand new computers - MAC lap top and and my PC desk top for the problem. I brought my computers for warranty service service and I was told there is no problem with them. They showed me while connected to their DSL (hard wire and wireless) and they are right - it works on their DSL. I was told then that the problem is with Net Zero. I was also told to get out of net zero as it is a 'crappy' service. As the saying goes - I get what I pay for - reasonably priced/unreliable. Can someone fix this problem? This service should be reported to the regulating agency. Is it the FCC? Or is is it the consumer protection agency in CA? I will contact some people I know to find which government agency can shut down this service for misrepresentation. I will soon find out. Class action lawsuit in the making to get our money back? Stay tuned. The rating is not even a star - it should be minus 5 stars!

You have all these bad response for the service you provide I will try to form a class action suite against you if you don't make good on the service. Then you will be out of billions instead of the few dollars you have taken people for.

Can we get a minus scale for netzero customer service! I wish I would have consulted net this website before purchasing the 4G device. When you order you're connected with someone in the United States, but they rely on overseas employees to handle customer service. The customer support is beyond poor and/or inadequate. It's frustratingly substandard and outsourcing these jobs is despicable, and quite frankley un-American! My account was canceled with out my authority or consent, after I specifically asked customer service not to until I had the opportunity to speak with a supervisor. I may as well have been speaking martian, because after one alleged attempt to contact me (as per their records) my account was canceled, and now I have to send the device back in order to get a refund. Mind you the account was canceled on April 14th and today is April 26, and had I not tried to log in, I would have never known. Disgusting, and despicable. Shame on you NetZero, you're living up to your name!

Customer Service is poor. I needed a new DSL modem, mine stopped working. April 1 they were supposedly sending a modem out. Nothing received and today is the 10th. Now they are saying it is their distributor with the delay and they are still checking on when they are sending them out. Worst of all they send via US postal service, who expects that to get to someone fast?? Can't upgrade shipping and pay for it myself with FedEx or UPS. They sound like they are in a foreign country and have to call and check with the 'escalation team' for details. Then they just tell you what they think sounds good to get you off the line. After calling every day or so when nothing is received, I got all sorts of screwy explanations. Some downright stupid. "You must be home to sign for this, but it's not trackable in the system". After a week of being told it's on it's way, NOW they say there is a delay they found out about yesterday. Looking into AT & T or another carrier now.

i signed up for netzero feb,2012.never even started it cause they told me i was ready was on the phone with them for 3 hrs, then they tell me i have to have a house phone to have thier services, which they failed to tell me in the begining so to make a long story short they take a payment out of our bank account every mo. to this day.and they said it will take 30 days to put it back in our account...this is the worst company ever!! i just want them to quit taken my money every mo.so PLEASE put my money back in my account!! ps. not 1 star poor neg.1000 stars poor.

I am fed up with Netzero. I left Netzero back in Dec 2011 to Time Warner Cable for internet service, there I discovered between two different phone numbers that I used to discuss my account, each phone number had their own opinion. One said yes there is a promotion and the other said no with charging me the full price. Anyway, I'm sick and tired of Companies telling perspective customers anything the customers want to hear just to sucker them into their company hence my unfortunate return to Netzero. BTW Time Warner Cable told me I didn't cancel until the day after the 30 day trial ended. The guy changed his mind after I informed I had paperwork with the date of the day before which brings me back to Netzero. I was told I would have my 30 day free trial. I am on a limited income. I asked the woman on the other end of the line how much money would be taken out of my bank account on the 17 of Jan. She replied nothing would be taken out. I informed her that I needed to know because I am on a limited income I needed to configure that amount into my finances and knew I couldn't afford going back to Netzero. She assured me nothing would be deducted from my account. My bank account was so screwed up because they did take out the money. That matter has all be settled. Well, it's 2 months later and I'm still fighting Netzero about my free month. Amazing that no one can find the recorded phone conversation on 10 Jan 2012. Amazing how Judy (located in the Phillipines)now decided to deny ever saying she agreed with me that I should get my 30 days free because I was told I'd get my 30 days free. Yes, I did talk with a guy prior to talking with her. His work of charging me the month of Jan and Feb in Feb. Judy's work of not charging me for Jan didn't go through. Was she typing just to satisfy me? Or just giving me words to satisfy me. I just spoke with Judy today 16 Mar 2012. She certainly danced around the topic. I'm so sick of being told one thing and then Netzero and other companies turning around doing something else. What! Are the companies running for President? Sorry for the novel here, I just need to vent. I want my free month.

I to got money stollen i had this service 2 years ago and had called and cancelled they stole money for another year for somthing that i dont use , even after i called them they said they are not taking my money . i had my bank account closed and thing were well for a 5 months and today thay got my new account # somehow and got me for a reacuring payment. my thank you wallmart for the free Cd of net zero theft company.i would like to find this company in a dark ally. May god win and bless.

service is from mars ,poor customer service. I was so upset with this service. I am disable and stuck in the house so I tought that netzero would be good for me because I don't have much money to pay high prices. now I wish that I would hear of netzero/. they have a real racket going at that place. Do yo notice that everyone talk the same in the same voice no matter now many times you call. Whts up with that? I do not understand that. I am a senior citzen. I talk to so many people . They lied to customers to get money and ask about your bank accountand they all have the speech down. I know now they have a scam going I call my bank and reported them. they hurt me real bad. Please some one STOP these people right now. The service is awful and it is real slow. I have suffer greatly behind what netzero have done to me.