Mcdonalds Corporate Office & Headquarters

This is in reference to the McDonald's Store #10062 in Leeds, Alabama on March 30th, 2012. I live approximately twelve miles from this location, but was in the area picking up a prescription for my Mother. I went through the drive thru and ordered 3 big breakfasts, 2 bacon, egg and cheese biscuits, 4 orange juices, extra bacon on two of the big breakfasts. One Ice Coffee. I get home ONLY to discover that ALL orders were NOT correct at all. I was charged for everything, but I only received ONE bacon, egg and cheese biscuit. There was extra bacon on one big breakfast, but that same breakfast was missing the pancakes and a hashbrown. The biscuit had been split and there was a huge greasy spot in the middle of the biscuit where a sausage patty had been. One of the big breakfast was suppose to have two sausage patties, but only had one. Two of the big breakfast had RAW eggs and the biscuits were very gummy. They were not quite done. We were given NO straws with our large orange juices nor were we given any napkins. I tried to call the restaurant, but on three different tries, somebody would just pick up and then immediately hang up. They would never even acknowledge it was a McDonald's. This has been the absolute WORSE service I have received any where!!!

I had the pleasure of going through a McDoanlds drive-thru just recently. I found that the cashier did not give me my receipt, so I could not call the store to make a complaint. So I kept the item of food until morning and had to go out of my way to bring the item back to the store in the morning. I was greeted in a somewhat friendly way as I asked to speak with a manager of whom the whole crew was standimg in the front of the store. I posed the problem top the manager. I ended up handing him a baggy that I had placed the 4 piece chicken nugget and extra surprise (an ant) in it to him. Not wanting to inform the rest of the customers of the situation. He proposed an explaination to me that they have pest control and that they are resonsible to take care of the situation. Then he asked for my receipt, I told him that I was not given one so he then offered to replace thwe item of food at a later time since they where only preparing breakfast at that time. I kindly said no thank you, and said I would prefer not to eat any more food from that restuarant until the problem had been solved. Honestly I would have just simply appreciated the cash back for the item. But this really makes me take a step back to realize that I don't know the persons handling the food in which I am about to eat. And could only hope that nothing this gross has ever happened before or will ever happen again.

In my teenage years I worked for a fast food establishment. There is where I absolutely learned ethics and how to handle customers including customer complaints along with proper responses to them. Earlier this week my family an I stopped in for a quick meal at a local McDonald's, unfortunately there was a major issue. Usually coming from experience when there is a problem at a fast food place I do not raise a big stink as I have unfortunately been graced with that pleasure and I wish it upon no one. But this time i had no choice I ha never in my life been so disgusted and improperly taken care of. We order thru the drive thru and took our meal home. We all took our items and sat in the living room to eat. Upon eating my fries, a few were mushy but when buying into them to my surprise I tastes and had stuck in my tooth a chunk of a hall cough drop. Upon the next disgusting unmentionable things I could say ...... I called the store the next morning to speak with the owner as I know the one I went to is a franchise and my neighbor use to be a manager there. The owner could only offer me the following..... The first guy asked if i kept it 0.o "no sorry i wasnt worried about saving it"...He will investigate this, and offered me two free meals... Alright for one.., how does one investigate who had a cough drop and apparently coughed on the rack of fries thawing for two... Do I really wish to eat there again? Now mind you if I get some sort of disease or really Ill from whatever ailed this person, what would they do? One say I have no proof, sorry I ate it then threw it up, two I wouldn't Be ableto sue them for anything at all... What if this person had aids! I think I need more then a free meal.

Store 14702 Carrollton,TX. On 3/23, I purchased my usual Medium sugar free vanilla iced coffee in the drive thru. Upon receiving it, I noticed it looked smaller than usual. Now this is the 3rd time this has happened in 3 months. Since I was on my way to work, I did not stop. This morning (3/24) I decided to go inside and talk with a manager. She explained that it of course was the wrong size container and said she was sorry. My complaint now is; she just stood there looking at me... and finally said "so" with some attitude. I was actually shocked and answered "I wanted to bring it to your attention" and gave her the cup and walked out.I was prepared to order a breakfast and another sfv iced coffed but I figured I spend a minimum of $500 a year at this store and I can't believe when a customer comes inside to bring a small situation to a manager's attention that she didn't even offer to fix me a new drink. Now rude and terrible customer service. It will be awhile before I return to 14702 store, if ever./

You need to picture this, a physician in blue scrubs with ID driving a Lincoln goes to an empty McDonalds to speak with the manager. We provide lunch for the staff and at times they have chosen the local McDonalds franchise in West Chicago., IL. I have read these recent reviews and do agree that there is something definitely wrong with the dining experience. Incorrect orders the majority of the time and a wait staff that seems be lacking in the customer service department. Wrong food, undercooked, missing items, chew marks that appears to be from a rodent in prepackaged items, etc... I contacted them on several occasions and attempted to alert them to these situations and was told I was speaking to a manager. We will send you some free meal coupons and completely oblivious to what I was trying to share with them. Today, I made a brief stop during a time when the parking lot and drive-thru were vacant. Prior to ordering coffee, I requested to speak with the manager. Pull up to the first window was their response. Okay let's give it a try. Did as instructed and had a "manager" speak with me and was asked if they could take my order. (LOL!! and I did). I was not ready to place an order and I attempted to explained the above situation as I thought I was trying to help. The young lady mumbled something and said let me get the manager. I thought I was talking to the manager? This big middle aged guy with a tie comes over to this tiny window, introduces himself as Terry and asks if he could take my order. Are you the manager? I inquired. He replied Yes. I told him that the last person said she was the manager. ( Me still smiling.) I've got lots of managers was his reply. Again, no one in the drive-thru and no one in this fast food restaurant. After briefly attempting to explain to Terry the above quality control issues that we had experienced, I thought that perhaps he would fein at least some interest and not want to launder his dirty linen in public and possibly invite me in to have a more private discussion. He would like to pay for my food. Again laughing, I said that I was not ready to place an order and didn't know if I was going to. Maybe I was too far from his reach, but it seemed that he was not happy with this discussion and I felt that he would have liked to thrown his business card at me rather than squeeze his frame through that tiny window to give it to me. He made it clear that we could contact the corporate office. I was very polite and pleasant throughout this visit. Maybe he thought that he was being disrespected when I laughed and am glad that I was not employed there. Had the girls look up the corporate number called and they wanted to record the call and share the experience with the manager at that location. I declined and found this all very amusing. Thank goodness for higher education. My advice stay in school, be polite, but don't laugh when you see the unfortunate hierarchy of a franchise gone awry. These are people doing a job and I wish the best for them.

i see all these comments on here and its shocking. the mcdonalds i work at has similar issues with the whole hispanics thing. they dont speak to much english but they do get the majority of the orders right. the mcdonalds i work at is like any other restraunt when it comes to orders. some times orders get messed up. especially when we are busy. but our crew and management arent rude at all. especially not to the customers.

Just the other day i ordered a Mcdouble and small fry. Well when i bit into my mcdouble there was long hairs in it. Now i took my meal inside and showed it to the manager on shift. She just laughed and said I am sorry . Now my husband works here and that same manager is being really hard on him and picking favorites. She tells him he is to slow for the job and being rude towards him. I do know alot of the people who work there and most of them are related to her. But is there not a law against chooseing favorites or being rude or having hair in my food that is not soposed to be there. I am almost 8 months pregnant and dont think i deserve rude managment or rude service or anything of that nature.

I like McDonalds generally. Recently McDonalds started offering " chicken mcbites". The first time I ordered them they were great. Fresh, chicken was moist all white meat. Nice sized bites. So I went back on another day to this time to my local McDonalds in Neosho, Mo. The pieces were tiny and only 5 or 6 of them actually had chicken inside. The rest were just breading and hard. I went thru the drive thru and did not time to go back. I thought maybe it was a fluke. They were really good the first time..... So like a fool I went to McDonald this afternoon and ordered some Chicken Mcbites and it was same thing. The pieces were all nickle sized and hard with no chicken inside. I GOT TWO ACTUAL PIECES WITH CHICKEN INSIDE. We went on down the road and on our way back went thru the drive thru and showed the employee. She said" they all look like that" I said they have no chicken in them and are like rocks and size of buckles. So she got a snotty attitude and said she could make some but it would be 4 minutes. At this point my husband looks at her and said we will come back tomarrow. His reasoning is this- she lied to us and said the chicken is always bad. Secondly her attitude was offensive. We will not interact with rude people. We do however to get what we pay for. McDonalds you really failed. No she did not offer our money back on the item or a coupon even. All we got was a bad attitude from her and no chicken. :(

McDonalds at 35 Forsyth Street in Atlanta, GA: my experience on March 5, 2012: FAIR I work across the street from this McDonalds. It is convenient but I always dread coming here because the lines are always long and slow-moving. Typically, the cashier will announce which lines are cash only, but that is after one has waited a long time in line. Why not place a sign by the register? Between waiting in line, getting my order, and back to the office took 28 minutes. Part of that time was because I was in the wrong line (cash only) and had to move to another line. I think the cashiers and staff could use time-management and training for dealing with the public. It was chaotic yesterday, very disorganized, people were frustrated and people leaving w/o ordering anything. This is the most disorganized McDonalds I've ever been to.

I had the unpleasure of visiting Mcdonalds in Tunica Mississippi,I walked in about 10:30 pm one night,As I waited for the employees who were serving other customers which were a few,I was singled out as a WHITEMAN and subjected to rude and public humilation and racial denial,I was rejected to be served in the resturant and was told to go through the drive thru.I contacted Mcdonalds Corperate office and was given the OLD PASS THE BUCK syndrome.They did want to do a darn thing except pass the buck,One man who works for their resturant management over the whole northern state ,told me how sorry he was an was going to turn this over to the insurance dept for a resolution because of the facts ,and that he could not offer me more than a Mcdonalds food card,Hell Thats why I was there,to eat,I had my own money,But again after being patient and writing them over an over,I have come to conclusion that ,Im going to have to take this to the courts,Now If I would have been a Blackman or a black woman,This in fact would have been taken more seriously.I am Not by no means a Hater of different walks of life ,But when your singled out and done they way they done me,I strongly believe that they,Mcdonalds, DONT GIVE A DAM ABOUT PEOPLE RIGHTS OR HOW THEY WERE TREATED...

I just started to go to McDonald's again after a long time. I started going for a breakfast sandwich and a coffee. I always give the correct amount of change and what ever whole dollar I have on me. The employee who took my money gave me incorrect change and when I told her about it she denied it. I pressed the issue, asked for the manager. She refused and shut the window on me. I also have problems with them ALWAYS getting my order wrong. I do like your fish sandwich. I always order without cheese. One of the McDonald's on Airport Rd. gave me a sandwich with no fish and it had "special sauce" on it with a side of "special sauce." When I order my fish sandwich from the 11th St. McDonald's it is always marked No Cheese, but has cheese. I ordered a quarter lb. hamburger a few days ago from my normal McDonald's and it was marked Hamburger but had cheese. Yesterday I ordered a double hamburger with mustard and onion only and it was marked mustard and onion only. Except when I got home it had katsup, pickles, onion on it. I called the manager of the McDonald's because I'd had enough. It is obvious your employees don't care about whom they serve. Why should they? You don't impress upon them the importance of making the customer happy. All you care about is making money. As for your "diverse" workplace, I would suggest you make sure the people you hire can read and speak ENGLISH properly. Ebonics and Spanglish are Not English. As for READING what a person wants on their sandwich, it isn't that hard. On another note. I will Never be returning to McDonald's again. Cheap though it may be, your restaurant had really gone down hill since you lost sight of the customer.

I live in Coffeyville, Kansas and have enjoyed eating at McDonalds. The food is always good, my complaint is about 2 of the employees. They are bashing my daughter on facebook and telling us not to come into mcdonalds. The other evening we went into mcdonalds to eat, my daughter did not say a word, and I placed our order. As we were walking out one of the employees called her a name. We just kept walking and left. Since then they have called her names on facebook and told us not to come into mcdonalds. I don't employees should treat customers like this. I complained to the main manager and she would talk to them but on facebook today they just laughed and said we tried to get them fired but it didn't happen. The names of the employees are Aliyah Johnson and Samantha Carter. In my opinion they do not represent good employees for mcdonalds. My daughter has been diagnosed with PMDD and they are really aggrivating the whole disorder. Please take care of this situation, we would really like to eat there without having a problem.

Why is it that when i go into a McDonalds to order or get a job application, noone speaks a word of ENGLISH!! When i order it takes like 2 or 3 people to get it right. Ugh it fustrates me im freakin hungry already. Im so fed up. I could do this job. But they wont give give me an application too. Not only does this happen at McDonalds it happens everywhere. Im a "Native American" from New Mexico, i hope the government does something about these "immigration issues" STAT!! Im hungry, i just want my Big Mac and a Job Application and i be out your way. Thank you

Every McDonalds in terre haute could careless about customer service or the quality of food they are giving out... cold raw sausage I am done with McDonald s til they decided to get new managers that care. They are dirty.

the manager in the enon, ohio store is rude to customers AND employees. i was in for breakfast a couple of weeks ago and she yelled at an employee very loudly. not only could i tell that the employee was embarrassed, but that just like me, the customers in line behind me could not believe that she would be that unprofessional as busy as it was at the time. no one is perfect. but this is not the first time i have witnessed something similiar in that same store, with the same manager.

I have gone to many McDonalds retaurant and at all of them if you order fries through the drive through you are going to get a lot less fries in you box than if you go inside. Yesterday I ordered an ice tea with 2 equals, a hamburg and value fries. I got an ice tea with no equal, a cold hamburg and medium fries. There are mostly kids that only work there until they go to college or graduate college so they don't seem to care. However, someone needs to impress upon them that customer satisfaction needs to be learned and practiced to be used throughout their working life. I know someone that had worked at a McDonalds and since moved on that told that he knows the kids working at that one spit in the food and other horrible stuff. This makes you never want to eat in a fast food restaurant. Better supervision is the only answer that I can see.

I am employed at Mcdonalds on Miller Road in Flint, MI. I was told by the owner/operator that if I did not cut my hair off I could not return to work. I am one of three white people employed there, and I was told that I was in violation of grooming policy. I have read the grooming policy in the crew handbook that I signed, and spoke to a lawyer about it and I was not in violation of any policy. My hair was pulled tightly up, neat, and free of frizz or fly-away strands. I am also the only employee who wears a Mcdonalds hat. The other employees are allowed to wear their hair down, where it can drape into the food as they prepare it, granted the grill team do wear hairnets, the service and fry people let their hair go wherever.The owner/operator also makes rude, obsene, racist and discriminatory comments towards me and other employees daily. He curses at his workers in front of customers, and I believe he is the one in violation of Mcdonalds policy. I was informed that there is a form I can fill out for corporate to force him to surrender his franchise, or I can sue him for ownership over his franchise. I would like to avoid suing him, but if at all possible I would like to know how I can go about making him surrender his franchise. Because many of the employees are ready to quit, which will result in loss of a lot of business, because we service a lot of customers. We are one of the busiest stores in my area.

I am a current employee & just want to say that I hate McDonald's for many reasons. 1st of all I am treated like a slave by the Spanish who control everything because I'm white. The company is so corrupt going all the way to the area managers who oversee multiple stores. The are truely racist. Hiring their friends and family and promoting them before others who have more experience & actually speak English. They steal like crazy and falsify inventory records. They let major exquiptment break down and refuse to fix it due to "not having money in the budget" for example the shake machine will break, the bun steamer or toaster and the frappe will always be broke. But they won't spend $ to fix because they want to keep their budget low. They don't care that the customer is getting stuff made wrong. The reason you get old food is because low level employees get threatened that they will be written up or terminated if their shift produces "waste" which is cooked food that can't be sold and must be written down for inventory. They must not have more then a certian dollar amount in wasted food, so they will sell you a burger (or whatever) that has been sitting around getting hard. The stores are dirty because they under staff to keep labor percentages down below a certian number. So if the manager keeps labor costs down they get their quarterly bonus checks. By understaffing they save money, get their bonus & the crew employees are over worked to their breaking point therefore they are miserable (only making 7.00 per hour) so you get poor service from these people who have a chip on their shoulder and the crew are too busy taking orders to go wipe tables or clean restrooms. All of these practices are good only for the upper management lining their pockets with bonuses and making their budgets/numbers look good to their bosses but it makes customers suffer as well as the regular employees who can't keep up with the work load, are the ones who take the brunt of customer complaints and get yelled at by rude management. And most stores in my area at least are all run this way. Most managers in my area are transfered around to other stores and rotated around. Managers sit on their asses and don't watch what employees do so yes there are some bad ones that can get away with being rude, and there are many employees that don't speak English do no wonder orders are always wrong! It's like being in a world of chaos when I go to work, but no where else is hiring so I've been stuck there since November of 2008. I've seen so much coorupt "politics" in management and the majority of customers are rude because they come in with their minds already made up that they will have a bad experience So then the employee is rude in return. It's very sad.

The McDonald's in St. Louis, MO on Chippewa & Hampton has absolutely HORRIBLE SERVICE!!!! I am no longer going to that McDonald's because everytime I go my order is ALWAYS WRONG!!! That is absolutely ridiculous & unacceptable!! You really need to have meetings with your staff at this location because they have lost ALOT of *MONEY* because they can't handle simple task & they are rude... A manager & her employee were both very rude & snatched something out of my hand cause I said it was wrong... I hope since you are management maybe you can get your staff under control so people will want to buy food from there!! Thank you

I would like to make a suggestion, My special needs boy saves alot of pop tabs to give to Ronald Mcdoanlds house. He feels very proud of it when he brings into Mc donalds resturants. Could you make a certificate for them in return. That would give others who do the same, if any . It would make them feel very spcial? I didn't know where to send so coperate offices get it. Could you direct it to the right place. It would mean alot Dusty especially. Thank you. If you can't please send me a e-mail to the right place Thak you.