KFC Corporate Office & Headquarters

Everywhere you go, KFC restaurants have deteriorated. How do they expect to stay in business? Who is running these restaurants---slum managers? They no longer have the appeal, respect, the food, the service or the customers as before(before the Colonel died, I suppose)when KFC used to take pride in their restaurants. Now they are just too gross to tolerate.

It never fails every time I go to kfc in san marcos, Tx I have an a horrible experience. It seems like the people ate always ghetto and don't give a damn about customer service. This latest trip will definitely be my last . Am employee by the name of Sarah was so ride and kept cutting me off in the drive-thru. We were asking if kfc still had the "snack pack "? We told the ladybug the window that we didn't remember the name of it and she very conivingly said "I don't know what that is !" my daughters noticed right away that she was rude and said let's go mom, she's mean. So then we proceeded to order and she would completely ignore the fact that we were in the middle if ordering and would start to speak. When I got up to the window she had changed her tone from rude to sweet. Of course by then she had put us all in a bad mood so when she went bi-polar and obviously was being sweet in front of her fello co-workers I just stayed quiet and didn't reciprocate the behavior. Then she shut the window and started obviously talking about us to her co-workers. By this time she cane back to the window and gave me my change which is when I told her that she was rude and had a terrible attitude. She looked at me and my daughters and w/the ugliest tone said "ok! Sorry! Bye!" We will never go back

KFC STORE #E720373 2006 - 6TH AVE TACOMA, WA 98403 THIS KFC IS THE WORST I'VE EVER BEEN TO. EXTREMELY POOR CUSTOMER SERVICE (NON-FRIENDLY WELCOME AND RUDE CASHIER)... WE WENT TO THIS SAME KFC ABOUT 4 YRS AGO, SO THOUGHT WE WOULD TRY IT AGAIN, BECAUSE SURELY THEY WOULD'VE MADE IMPROVEMENTS AND WHAT WERE THE ODDS OF THE SAME RUDE PERSON WORKING THERE STILL. WELL, FOUND OUT THAT DOESN'T MATTER WHO'S WORKING AT THE REGISTER, BECAUSE THEY ALL OBVIOUSLY LACK CORRECT CUSTOMER SERVICE TRAINING. IT REALLY DOESN'T TAKE MUCH TO "SMILE" AT CUSTOMERS WHEN YOU ADDRESS THEM, AND TO AT LEAST SHOW A SPECK OF CONCERN WHEN YOU ARE ASKED FOR A NAPKIN. WERE TOLD THEY DIDN'T HAVE NAPKINS. I GOT A BISCUIT, BUT NO BUTTER? ASKED FOR THAT, TOO ... WAS TOLD THEY DIDN'T HAVE BUTTER. THIS VISIT WAS AT 5:45 PM, AND THEY SHOULD'VE BEEN READY FOR BUSINESS ... WE WERE TOLD WE WOULD HAVE TO WAIT FOR THE GRILLED CHICKEN, BECAUSE THEY ONLY HAD ORIGIONAL. NOT AN APOLOGY ONE WAS OFFERED FOR THE LOUSY SERVICE. I REALLY THINK THIS KFC DESERVES LESS THAN POOR RATING ... AT LEAST NOW I CAN AVOID GIVING THIS LOCATION ANY MORE BUSINESS/ CHANCES TO SHOW IMPROVEMENT, BECAUSE NOW MY EXPECTATIONS FOR THEIR IMPROVEMENT IN CUSTOMER SERVICE ARE LOWER THAN THE RATING I'M GIVING THEM !!! I GUESS ALL I'M TRYING TO SAY, IS WHEN YOU'RE HIRING, AT THE VERY LEAST, YOU SHOULD BE HIRING PEOPLE WHO WANT TO WORK.

I live in east moline Illinois. Not joking every time I got there and order chicken strips there all out gotta wait 8 mins for strips. Then it always not matter what turns into 25mins at the least. That is a fn joke usually get 3 strips and its the same story over and over we only have 2 strips. Cook more strips when ya geg that low don't wait till someone comes and orders them and make them almost wait a half hour total time from ordering at drive threw, have some common sense or quit your job. Been a few times I had to get $ back cuz didn't have the time to wait the real of my life rr chicken strips.

I filled out a survey completely 5 times for free $100 food card as stated I was qualified to receive & would receive. If indicated that I was not qualified I would never left my personal info. A message came that up I will receive a 4 digit pin texed to me on my cell phone. Survey took all my info. I never received pin numbers or any text messages. Pleaase delete my address & phone numbers I provide in confidence I provided to you. I want all my info DELETED. I believe this to be a scam to sell my info to other scamers.. I was a KFC customer but I don't like liers and scammers. I shall go to KFC again. I will degrade KFC as scammers and place my negetive opinions on facebook and twitter. If I find you have sold my personal info to other advertizers I will contact the attorney general, and notify google to place you on their scammer list as well. I believe they frown on scammers. Your rating to me is less than I can provide herein. from choices given.

THE ZEPHYRHILLS FLORIDA KFC ON 301 IS THE WORSE RESTRAUNT IN THE ENTIRE WORLD. IT IS DIRTY, FILTHY, AND ENDED UP THROWING OUR FOOD AWAY BECAUSE IT WAS SO DISQUISTING. YUCK BILL

I've bought original chickem for many years, in fact, from its inception. Yesterday. I went to the KFC in Dublin, California only to find that they charge more for the same plate of food in contrast to the KFC where I live in San Ramon, California which is outrageously overpriced otherwise. The "original" chicken was heavily breaded which is not the original chicken. When I picked up the piece of chichen, it was very greasy which I never ever found before at any KFC. There was a lot of grease in the bottom of the box, no plates anymore. I had to peel off the breading to get to the chicken, the chicken was much too firm and as I ate it I discovered that the meat would not come off the bone as it was not fully cooked. I then went to the manager who was about 20 and dumb as a rock. Why are corporations hiring these nitwits who have no business acumen whatsoever? They are hired for cheap and do nothing as to customer service which has long disappeared for this hemisphere. She argued with me that the meat stuck to the bone was bone marrow. What a despicable explanation! Bone marrow is inside a bone. These young so-called managers couldn't manage their way out of a paperbag with the directions on it. See if you can find the name and address of the CEO of KFC. They don't want to hear from customers except to bring money. IT WILL BE A COLD DAY IN HELL WHEN I BUY FROM ANY KFC AGAIN.

I just stop in KFC in north carloine .. I Ordered 6 pieces legs at a drive thru .. The girl say NO u can't have 6 legs than she want me to order something else that I don't want..she sound like she didn't give a shi+€ .. So I drove off.. I'll never ever stop at KFC again ..!!

I was just recently at the KFC in Liberty Ohio. While yes I got my food it was cold and the man behind me did not get his. He was told that he would have to wait 20 minutes for crispy chicken when they had just opened. He sat there over 20 minutes, did not get his food and the lady who took is order proceeded to yell at him infront of 5 other people. I just find that horrible and what happened to the customer is always right? I will NEVER go back. That was the most horrible experience and the worst KFC I've ever been to.

I visited your KFC/Taco bell location at 3032 North Broad Street today during the lunch period around 12:35 PM. When I walked in there were more than 14 people in line waiting to place orders. Only one register was open and one person was presenting the orders to customers as they were being prepared by the three people in the kitchen. There was no chicken on the warmer except for a few crispy wings. There were several trays of grilled chicken breast and wings seen in the upright warmer Within 10 minutes there was a tray of biscuits brought out. After fifteen minutes I was at the window ready to place my order when the cashier told me we don’t have any crispy chicken. I asked. “Well what you have”, she said grilled breast and wings and crispy wings. I did not want grilled or original and I don’t like wings. Now my lunch is half over so I reluctantly ordered the original two pieces with fries and a biscuit. While waiting for over 30 minutes in this location, no one came out to clean the tables, beverage counter or sweep the floors. The cashier, whom I believe to be the manager, yelled out to the kitchen not to cook any more chicken. I did not understand that since everyone standing around was waiting for chicken. There were no legs, thighs or breast in crispy or original. How can you run a chicken restaurant and not have chicken? There were either ants or small roaches crawling around the outer section of the encased window around the counter. After 35 minutes of waiting, I received my meal. My lunch is now over. I get back to work and open my meal at my desk and it is the wrong order. I now have no choice again but to eat grilled chicken for lunch. This is my third visit to this location and each time I have been disappointed with the service and the lack of cleanliness. The whole experience left me feeling frustrated and disappointed in your establishment. Why is the service so bad at this location? I have visited other locations where the food and service are great? This location is near a major hospital, a university, the Social Security Administration and two major transportation hubs. It’s appears they don’t have any interest in customer service.

Just moved to Mt. Vernon, Ill. Very happy they had a KFC. Very small town. We have gone there several times and do take out. I have one problem, The white gravy is never right. I can say this because I worked for KFC, in Ind, for several years, and worked the buffet. The white gravy is either runny or lumpy, and the flavor flew out the window. I think you need to know because when I worked for KFC they were very precise about being consistent from store to store. It is so maddening when you crave something and get it and the flavor is gone. I have to say that the rest of the food is still great and the service is always a great experience. Hope you can solve the problem. please.

Yesterday at kfc in Nigel RSA, I went to buy food, there was a problem with one of their machines a couple of weeks ago and the same story yesterday. While waiting for service at the drive through, I saw a woman working bare hands with the food, but that's not all, that same women took from another persons order a piece of meat and eat it, it fell from her mouth in the box(order) and she took it out and eat it again. I will in my life, never again buy kfc again, its poor! Email me at lourens-hay@hotmail.com

margarettsville nc 10/27/2011 hi kfc thursday i bought the 12 ps dinner,it takes me 18.minn geting home,to my supries the ghigh so stringy&greasy the legs same way,magroni&chese think they fixt it in the morning.went back,to the store next day,the manager lady that fixt the food ,told her,she put 3ps.ghigh in a box,that was the end of it .when you spent $29.00 for food you expect .little more.almost every day i stop,and get popcorn chicken for my 14 y grandson the new store ,roanok raoids nc heidiponton@gmail.com

I am not kidding. We finished working on the house tonight at 8 pm. We hadnt eaten since 9am. So we go through KFC in wadsworth, Ohio. He says "sorry, we only have one chicken breast, original." We look at each other, Donnie says "ok, let us have that and some wings". He says "Ok, but we are out of biscuits". I thought is this KFC or WTF???. Don said give me an order of popcorn chicken." He says "that will take 3 min to cook" So Don is like "OKAY! ??" Soo We get the ONE chicken breast that was NOT original and it was hard as a brick! The wings were stuck to themselves, and were also NOT original. Unfriendly and you guys are surely going out of business!!!!!

after reading that an employee in England refused to reserve a table for king Travolta because the employee said a customer is a customer he can wait in line like everyone else ..... I love that girl.... then a Dbag from corporate said " we regret not saving him a table It's not every day a STAR eats at KFC" I will no longer eat at KFC bad choice corporate one meal of a STAR vs thousands of REGULAR people who eat there often .....

Store#020835 Date 10/19/11 Bought the $10.00 everyday bucket of dark meat,was the most pathetic piecies of chicken I have ever seen.The legs were nothing but bones!!!!!Wish I could send you the pictures I took of the chicken.But all of my friends are gonna see them on facebook.Really dissapointed in this KFC.

I was in my local kfc this evening and it was the worst experience I've ever had. The Buffett was empty and was repeatedly asked for replenishment. I got fed up with the amount of money I paid to eat a good meal and not have anything to choose from. SECOND and formost I was watching this girl behind the counter SNEEZE in someone's plate and send it out the window. Then the crew laughs about it. My mother and I were the only two in the restaurant and it was terrible I will never eat there again. It was in Florence Alabama store number 35. On cox creek.

Erica Olah the manager from Kfc selma, ca is very rude to customers and unproffesional. she yells very loud at her workers during business hours and when customers can hear and witness all of this.

I went to KFC last night (10/17/11). I ordered a 3 piece chicken strip dinner with Mac and cheese for my girls to share. When I went to divide the meal up between them, there were only 2 pieces of tough, old, gross chicken strips. The Mac and cheese was old as well. It was so dry. I just kind of blew it off bc, hey, things happen sometimes. This evening (10/18/11) I went to KFC again and ordered the 12 piece extra crispy chicken family bucket. I was then told by the person taking my order that they only had a few pieces of extra crispy left and I would have to get original instead. I said that was fine. ( bc, hey stuff happens, right?). I ordered Mac and cheese, Cole slaw, and mashed potatoes as the sides. When I got home to feed the family (my parents were in town), I started dishing up everyone's plate. The chicken looked disgusting!!! It was so old. The Mac and cheese was old as well. The Cole slaw was excellent! I called the League City TX store (281)334-1777. 2660 E. League City Parkway League City TX 77573. Store #D212009 Ticket #2606. I spoke to the Asst. Manager, Chris. I told him the situation and he told me the only thing he could do was give me the missing 3 pieces of chicken. He said he was only the Asst Manager. Chris said I could come up there sometime that evening to get the 3 pieces of chicken or I could wait until the manager arrived. I asked Chris when would that be? He replied with some time tomorrow. I asked for the managers name. Chris said it was Tony East. I then asked for corporates #. He didn't know corporates #. I do believe he tried to look for it, but I'm not sure. I was trying to feed my children so my mother went up there bc the rest of the adults were hungry. She took all the chicken, except for 3 pieces that were for the children, and the Mac and cheese up there. As soon as she walked through the door Chris greeted her and helped her. He was nice and replaced 9 pieces of the 12 pieces of chicken. As soon as my mother showed him the Mac and cheese he said Eewww. Chris also replaced that for us. I believe that Chris did well with trying to fix our problem with as much power as he could. But, the food was old and not the correct order. We should not have had to drive back up there to get fresh food AND our correct order. Also when asking about corporate Chris should have known the answer. If not he should have at least known where the information was located. We do like KFC every now and then. In the future though, I think we will try another location. Alexandra Wheeler 1051 Louisiana League City, TX 77573 (713)297-1158

There is a restaurant in William Arizona,one of the tourist traps for the Grand Canyon,and they claim to be a KFC.I LIKE KFC!!Always have.The chicken at this place in no way whatsoever resmbles KFC chicken!!No spices,no breading,just some generic bird cooked horribly.They refused to refund our money,and it was NOT edible.I plan on taking this further,as this fake KFC needs to be shut down!