HSN, Inc. Corporate Office & Headquarters

I purchased a laptop from HSN 10/22/2011 order #667271039 Gateway 15.6"LCD Dual-Core, I had some problems with the laptop, and called Gateway cust service I had 30 or 60 day free support and the guy wanted to charge me $90 for and event, I called HSN and told them, and they said they would document the incident. I decided to return the laptop, and replace it with Gateway 17.3" LED Backlit LCD, Intel Core i5 Dual Core. I call customer service to let them know that I had returned the first laptop, and was concerned that the laptop I wanted would be available, and if it was possible to put the one I want on hold because I did not want HSN to sell out. The cust serv agent said I had to wait until the original laptop was returned and credited on my account, and I could not do exchange until the item was return. Well I call HSN today just to check if the first item had been returned,and the item was returned Dec 2, 2011 but had not been credited to my account yet, I was transferred to cust service, while on hold I took a look at the HSN web site laptops only to find out that the laptop I wanted was sold out, and then when cust service gets on line and I explain to her the situation, she says the the laptop i wanted could have been processed as an and exchange, that mess me up, I had asked if this was possible and the first couple of service agents said no I had to wait until the orginal was returned. The thing I feared would happen, happened thats why I wanted to put the item on hold or something, with it being the christmas holidays there was a chance HSN would sell out, and they did. HSN has no concideration for my situation.

I placed an order for a wonderful Olympus camera for my DJ hubby on 5 easy payments was a great deal. That was last week. Yesterday I get a call from verification since HSN account is in my name and I used his credit card. So, I simply wanted to give them our family debit card to get the order released. Before they could release the order they wanted to talk to my husband which was not possible. Then the agent says, "Wait, is the camera even available?" What??????!!! QVC holds the product for you as soon as you place your order! That is real customer service. So even if my hubby would have gotten up out of bed and spoken to verification, the camera was never mine! It was SOLD OUT! AS a side note, the same day I ordered with HSN, I ordered an XBOX 360 from QVC on MY ACCOUNT with his card and he was playing on it yesterday!!!!!!!!!! That's right. And HSN is just now contacting me to verify my card for a non-existant camera!!!!!! Very unprofessional, a waste of time. I appreciate the security measures but you should hold that item until the account is resolved. Give me a chance to verify or change the freakin' card before selling MY CAMERA to someone else. I LOVE QVC!!!!!!!!!!!!!!!!!!!!!

nicky butler is selling cast jewelry and saying it is handmade. i purchased 2 necklaces from hi. the came to me cast!!! what a nightmare returning them. they claim they were going to move back all my payments untill this was settled. nope they screwed that up and made me overdrawn on my checking account. after i informed them of this mixup i just received so sorry form letters. the company lies.

I wish there was a "no stars" option because that's whar HSN deserves. This is not a customer-friendly company. I'm in the midst of a $ 379.95 refund dispute with this unethical, money/profit-hungry company. I have spoken to (what should be) customer service reps and the bank which is charge of the HSN accounts. The bank was willing to credit my account but HSN REFUSED. Unable to obtain my refund thru customer service I will now speak w/a corporate person and explain my plight w/HSN and hopefully resolve this pricey conflict; if not I plan to take my situation to the BBB and the Attorney General for the State of Florida. Maybe we shaould get together and file a Class Action law suit against HSN as they should not be allowed to conduct business and continually "screw" their unassuming customers. I will NEVER purchase anything from HSN ever again! Contact me @ carol69rn@bellsouth.net. Let's show HSN a united campaign to end their fradulent behavior.

If you think it's a bad experience buying from hsn try working there for 16 years.I wish the corporate headquarters would know what was going on there,the way some supervises are very hurtful and unfair. when hsn first opened it was a wonderful place to work and shop..we all loved working there (1989) but all of us that worked there at that time feel the same way.we had a great CEO and staff at that time.all i can say is,it's a blessing not to be there anymore!!!! and my blood pressure is fine now.I do miss the old days at hsn.also can't understand how my supervisor is still there in customer service,very unperfectional and not a good example for hsn

I think after having to go thru a day like this one with HSN and rude acer reps a lawsuit sounds good. We have both 2 faulty pc.s and today i spent the most of the day with acer reps and hsn and i was sold a faulty laptop. Now you can read this and understand. We paid $599.90 for a pc that was use by a former customer which I do have a copy of all I have to deal with concerning this. I took my camera and took photo shots of what the screen showed in error and what is listed her I have copy and paste to save for customers to see concerning HSN. I will agree they are dishonest and do not stand by their products. I will not only contact the BBB,FCC and the SCC concerning HSN I will Contact each major TV station with all this proof I do have. HSN your protection plan is all Lies and and they are selling second hand PCS to their customers. I will not pay for junk this is America not a foreign country and I will not be cheated by a company who doesnot stand behind their products. I ask for a shipping label to be sent to send the laptop back and for a refund to our credit card now they are telling me that cannot happen go firgure.CEO of HSN get ready to pay your big lawyers fee because the TRUTH WILL BE KNOWN.. email me anyone we will talk lawsuit hannah_jessee@yahoo.com we are covered by laws concerning companies who sale bad products..

To think, I was confused a muinte ago.

A million thanks for ptonsig this information.

DO NOT DO BUSINESS WITH THIS COMPANY. THEY LIE, AND WHEN YOU CATCH THEM IN THAT LIE, ALL THEY DO IS BACK TRACK TRYING TO GET OUT OF IT. CAN ANYONE SAY LAWSUIT

i am a new customer to HSN. I bought the special value of the day. Four day later they said they could not send me my order as I live in a resort. I tried everything so that they could verify my address. But, no they cancelled my order. So FYI if you live in a resort HSN can't send to you. I have e mailed the CEO of HSN. I will see what happpens with that action.

I purchased an Acer Laptop and the antivirus (Viper) on May 6, 2011. Only to have the account verification department screw up my order. The issue was that I have a different shipping address than my billing address. I am currently a graduate student in another state, than my home address. This was never an issue with HSN before. I have always used a different shipping address than my billing address. Most of the time I do not even use the flex pay, and on the rare times that I have used it I often pay the entire order off on the second payment. This is why I am so disappointed with HSN. Not only did the Verification agents speak to me like I was a con-man, One of the agents actually accused me of committing fraud. I think she said her name was Carmen. I have been calling the Manager of that department for over four weeks, only to have him ignore my repeated phone calls. He is such a coward, and unprofessional! I believe his last name is Martinez, Hector Martinez. Now after trying to get my order process for over four weeks, I find out that the laptop and the Viper antivirus is sold out. I will not ever purchase anything from HSN again. Furthermore I will do everything within my power to convince anyone else not to do business with them. After reading some of the reviews on this site I am convinced that I was probaly a hidden blessing that Mr. Martinez is such a unprofessionas jerk, as is his staff. DONT BUY FROM HSN!

My problem with HSN is their gross dishonesty: they claimed they issued a refund but I never received it. My credit card statement showed no refund issued by HSN, and my financial institution proved no refund was issued by HSN. Even with the evidence of non-refund, I still have not seen a penny from them. Either bunch of felons work for HSN and steal from customers or HSN employees are just incompetent.

I riecently tried to purchase a 46" led TV from Han.com. this is the third time that hsn cancelled the order because they can't disclose on the website that the shipping and billing address must match. I own to houses but hsn can't realize that. I called my banker who disclosed to hsn a good account and ensured I was the account holder. Now I am paying two times the price of the TV. Thanks hsn your customer service and business plan needs revision. I received no options or empathy was told I can't do anything for you.

Customer (' KathyG ') has joined the session. Welcome to HSN Live Chat with Customer Service! A customer service representative will be with you shortly. **************************************************************************************** You are now chatting with Amber. How can I assist you? Amber : Good evening, Kathy. How can I help you today? KathyG : Hi my name is Kathy and I bought my first treadmill from HSN December 2010 and I cant believe the poor screen quality. I am 40 years old and I need something that I can read. Can I exchange this treadmill for the Proform 111-240 KathyG : I am sooo unsatisfied... I feel like crying because $605 is a lot of money to waste Amber : I am very sorry to hear that you are having difficulty reading the screen on your treadmill. Sadly, due to the time that has passed since you purchased your ProForm Crosswalk Treadmill with 12 Workouts, I am unable to authorize its return for an exchange. Amber : I truly wish there was more I could do, as I do not want this to cause you so much upset. KathyG : So what is my next alternative if any? Amber : You could try selling it on your own. Amber : That is my best recommendation, in this situation. KathyG : Well do I have warranty on this thing with the manufacturer. I don't think the screen is suppose to be dark where I can not read it. Amber : Oh, well if the issue is that it is dark, then it should be able to be fixed by the manufacturer. KathyG : After today's purchases and typing with you, HSN has lost a good customer. I don't think I will be shopping with them in the future or recommend them any more to any of my friends and family. Amber : I am very sorry to hear that, Kathy. But I would be more than happy to assist you with the information you will need to contact the manufacturer about this issue. KathyG : I will be emailing your corporate office. Its not the money now its the principal of you telling in lack of better words. "I can try selling it own my own." That is leaving me hanging all by myself with a treadmill that doesnt work. Amber : I am truly sorry for the misunderstanding. When you first came on, you mentioned that you couldn't see the screen, but I misunderstood and thought that the screen was just too small. I didn't realize it was a defect and that the screen was actually too dark until you mentioned it later. However, with this in mind, this item does include a Comes with a 15-year limited warranty on motor and a 1-year limited warranty on parts and labor. You can contact Proform directly about this matter at Amber : Proforms telephone numbers are 800-999-3756 and 888-533-1333. KathyG : Also, Please be advised that I had been complaining with HSN for two weeks after my purchase in December. So, this is not the first complaint of that treadmill. Amber : I am sorry that this issue has been on-going. I do hope that ProForm is able to fix this for you. Since you have been dealing with this for some time, I have submitted this incident to my quality team for them to look into this item further. Was there anything else that I can help with today? KathyG : Amber, thank you so much for your concerns. I hope this matter can be resolve. I was beginning to think that HSN only desires were to get a sale and did not care about their customers feelings. Have a good evening. Amber : Kathy, I do not want you to think that at all. Actually, just for the misunderstanding, I will apply a $10 credit to your Spendable Ka$h account. I didn't intend to upset you in anyway. KathyG : I can be reached at (217) 520-4930 KathyG : Thank you Ms. Amber have a blessed evening... Amber : You're welcome! Please use the Spendable Ka$h before 5/12/2011, because that is when it expires. I want to thank you for shopping with us, Kathy! Have a wonderful and safe weekend.

I purchased the blackberry boost mobile phone that they had on tv . Come to find out my order was canceled (customer cc declined) . I also purchased it on the flex payment plan . After waiting a MONTH for hsn to return my money , I call my bank to file a claim ...?only for my banker to tell me the have no recollection of the purchase on file ! WTF ! Hsn is gonna receive hell from me until I get my blackberry !

I am a long time member of HSN and they just totally screwed my account at Christmas. My husband and I bought a outdoor playset with his credit card, but there was a problem the first time we tried (his card has a different address then my card and they kept trying to use my address for his card), so he check his balance at his bank and we then tried again. The second time we finally got the nice man to listen (and shut up) to here he needed to use his address for that card not mine and it finally went through. The next day I was checking my account to find out they had charged my credit card also with out my premission! So, HSN got paid twice for the same item and when I call they where so sorry and it should have never happened! This was Monday night and this is now Thursday and the money is still not in my account (I have called now 6 times). I have a loan payment and a check out that are now more then I now have in my account for this! I called again and explained all this to get again how sorry they are and how it should have never happened, but that I have to wait up to 2-3 days for the return of the money. Okay it took them one evening to steal the money out of my account but it taking over 6-7 days for them to return it? I thought it was against the law to steal? Should you return the money as fast as you took it even if it was a mistake? It is christmas and they do not even offer to help cause now I am screwed! As that was all the money I had from selling pottery (I work for myself as having a Master's in Art Education no longer gets you a job in this state) I have no other income as my husband also work for himself and even that is slim in the work department. So, Thank you HSN and Merry Christmas, I feel warm all over!

HSN DID A CREDIT CHECK WITHOUT MY AUTHORIZATION. I ordered a two of the same Acer computers. One went through fine, the other I had to cancel because they were out. I then went back on the site and ordered a different Acer computer. I got a call the next day saying that the second Acer computer I ordered could not be processed. My first order went through fine with no problem and then it was showing on their site as shipped. For this second order I called and was told by Terry that I could not be verified at my address. I said why couldn't I be verified when I just ordered from you all and it went through fine with no problem. She says I'm not sure this just came back for verification. She said she would need to ask me some "security questions". I said okay she asked me the questions then says unfortunately this order could not be processed. I went online and saw that this order was showing Canceled CC declined. I started putting two and two together. The questions she asked where kind of like questions pertaining to credit. I then called back asking her again to explain to me why my order could not be processed but the first order went through fine. She acted as if she didn't understand the questions I was asking her. I told her that the questions she asked seemed like questions someone would ask to perform a credit check. I then started asking how did you get the info pertaining to a previous address where I lived and how is it that you have questions in regards to the last four digits of my social. I said it sounds like you all did a credit check. She still didn't admit to it. I said so if I want to order from you all again will this same thing happen. She said you can't order from us again your account has been closed. I said how is my account closed but then you all will have to take payments from my credit card (bank) until the first ordered is paid off. She just repeats that my account is closed. I said let me speak with a supervisor. Jose answers the phone saying credit fraud department. I said what credit fraud department. I explained the situation to him and asked him to explain why my first order didn't need to be reviewed but my second did. He says with an attitude we can't tell you OUR POLICY but that's just what occured. I said okay so the questions Terry was asking me sound like a credit check was performed. Again he says we can't tell you OUR POLICY and he says my account has been closed. I said okay so when can I expect to see my money back in my account. He says for the second order that order has been canceled YOUR BANK is holding the payment not us. I say okay how are you all suppose to take my payments out for the first order that has been shipped. I say when will I receive credit for my first order. He says when we receive our merchandise. I have nothing to do with their merchandise. They sent it out and of course they know I don't have it because they can track the package. They never indicated that they did a credit check. On their site it states that they may do a credit check and that customers can call to inquire if they have. I ASKED DID THEY DO A CREDIT CHECK AND THEY DID NOT TELL ME. I DID NOT AUTHORIZE THEM TO PERFORM A CREDIT CHECK. THEY SAID THEY MAY NOT THAT THEY ARE. I will be looking into this to see if they performed a credit check without my authorization and if so they can and will be getting sued.

October 14, 2010 HSN, I am a first time buyer at the hsn.com I have never purchased anything online or on your channel. I was on facebook and was e-mailed a coupon for $20 off anything on your website. This was the first time I had ever been on your website and decided to see if there was anything I was interested in purchasing. I went ahead and purchased a Christmas set that you had and applied my coupon. It brought my total down to only $12.85. After this I went to work and bragged about the outstanding deal I got on your website and was looking forward to receiving this. I ordered this on October 3rd and the next day received a e-mail confirmation of this getting shipped to me by October 13,2010. Today I went back onto my e-mail to see why I had not received my order and it said that it was returned back to me October 6th. I called your customer service line and spoke to a woman named Denise. She said that the coupon I used was entered incorrectly. I asked why it would have taken off the $20 if it wasn't used properly and she then explained that it was a coupon that I should have never received and all of the orders used with them were canceled out. I told her that I had never received an e-mail regarding my order being cancelled out and I had been waiting around for 11 days for my order to come. She didn't really seemed to be bothered by my bad experience with your company and seemed to lack the motivation to help me. I told her that this would be my first and last time going thru HSN and that the lack of customer service was very unsettling to me. She than said, have a nice day and ended the phone call. I know in the retail industry it is very easy to turn customers away by telling them no. It is also very easy to hide behind policies. Tomorrow, when I go to work, I will no longer be bragging about your company, there was an opportunity where your company could have bought by business for life. By simply showing that my time was not wasted and that my business mattered. By honoring a simple $20 coupon, the poor experience that I will be expressing to my friends and co-workers tomorrow could have been switched to me bragging again about your company. I hope this experience will help you in training your associates. Sarah Holley sarahcholley@yahoo.com