HSN, Inc. Corporate Office & Headquarters

I see all the negative things for HSN!!! But i am happy all the way the reps now are pleasant and helpful and the person I spoke with Dettarrio #127189 was excellent she helped me out of something that really wasnt hsn fault I understand things happen and you all should to . I had a problem with something I purchased a year ago and of course like a regular store you cant indidnt. Think i could but she gave me. Credit on my next purchased due to fhe issue. Will shop here forever and i hate QVC they still owe me money

This is what I HSN, their social media does not work, nor does the customer service number that was given to me. • HSN leadership team, I've tried to contact you concerning an order I the placed with your company. The order was for a Carol's Daughter hair kit for 29.95. There was problem with the address and the order didn't go through, the items sold out and they told me they wouldn't let it go through. I've spent too much money with this company for this to happen. The employees had terrible communication skills. If this issue is not resolved I will be contacting the BBB. I will be in contact with your corporate office, ASAP. employee # 102638 (Bill) and a lady by the name of Mary Beth. Bill gave me the following number to contact your corp. office 727-872-2500, an answering service that didn't work. LikeUnlike • o o o  HSN Hello Beverly; We would love to see how we can be of help! Please take a moment and email your contact information at your earliest opportunity to: SocialMediaService@hsn.com. 2 minutes ago • LikeUnlike Tonight I was trying to order a hair kit by Carol's Daughter, the customer service would not let the item go through because my husband had an outstanding bill on his account for 37.00. The order was not processing because we both are listed on 8774 Oriole, St. Louis, MO. I changed the address to 8774 Oriole, because I don't work during the summer I usually have my orders shipped to 6336 Lalite, were someone can sign for my packages during the rest of the year. I changed the address and order some items from Rhonda Shear the other day and the order went through with the 8774 Oriole address. I offered the guy name Bill(#102638) and Mary Beth my debit card to pay my husband's balance and they wouldn' accept it. As I was trying to get this straight I also offer to pay for the item(Chocolate kit 29.50) with my debit card or my HSN card. They wouldn't take it because of the shipping address. During this time the item sold out. The lady name Mary Beth told me that she needed the payment in order to hold the item. That's when she transferred me to Bill her manager/supervisor. I went throught the address and other problems listed above. He preceeded to tell me that it's sold out and I couldn't get it. I just ordered some items the other day and it went through, I wanted to know why it went through and not this particular item. This man was unable to answer the question. During the past several years I've never had a ordering problem and I've spent too much money with this company in the first place to be faced evwith these types of issues. My account should not be tied in with my husband's account. I've never heard of this type of rule, is this in your ordering policy, If so please send me a copy. ouIf so, other companies would do the same. How can you do this legally, we are two different people. What do you do if a person shares the same address in an apartment building. Two people sharing the same address has nothing to do with their credit, he could have been a friend, parent, anyone, you can't tie the two people together. Beverly Jackson

Ha I bought a deep fryer not the cheap one. The second time I tried to use it did not work. Ok my question is why do I have to pay to return something that is defective ????? I didnt change my mind and not want it so WHY should I have to pay to return it ?

If i could give 0 stars i would. One month of purchases with no problems. We got the hsn card to get a computer they said ok. Then next day they call and say u cant have the computer for no reason they would not give. Then all of a sudden they start declining all our orders. Even when we place an order thet say it goes tthru. But then u call to check on your merchandise and they say oh it was declined . My bank said there was no problem on their end. Never ordering from them again. Ive been trying to otlrder 2 rings and earrings. They come up with excuses why is not going thru.

Actually, I would like to give HSN 0 Star rating. After many years of being a loyal customer, i was extremelly dissapointed at their customer service. HSN made a mistake and they sent my purchased item to a different address. I contacted them and they basically said, call UPS. UPS, said HSN should contact them to re-route purchase to my real, actual address and HSN didnt want to do this. I will never shop or watch their show again. It was a $29 item, i was hoping HSN would have said that they would sent me a replacement to my address but they didnt, they are classless.

i have bought alot of jewelry from hsn , what i thought was good stuff but i went this past weekend to a place that buys gold to sell some it i had 500 dollars woth of stuff they said they would give me 20 for all of it> cheeaaaaaaaapppppppp crap all it is they are ripping people off one ring i paid 109 for ripping people offf. you would do better to go to jcpenny or macys

Would put ZERO STARS but it won't let me. First, I ordered my husband a Xbox 360. After the delivery date came and went, I called and they said my order had been cancelled due to the difference from my shipping address and bank account address. Okkk, that would be fine but they had STILL taken the money out of my account. It took almost 3 freaking weeks to get the money put back into my account. So, I ordered my husband and I both Nook Tablets. Advised CS Rep to put on label "top apartment. Tonya must sign for these". Haha...nope. We didn't exactly have the most trustworthy neighbors below us at the time. So when THAT delivery date came & went, I called again but this time it said delivered. Seems the UPS driver handed them to our neighbors downstairs without even asking for a name, much less an ID. After the neighbor lied & the UPS driver came back, cops, etc...we finally got our Nook COLORS. They sent the WRONG NOOKS!!!! Fed up by this time, I took em, filed complaint and just moved on. I had these on Flex Pay. Made each monthly payment then went to check my bank account last week and they took THREE PAYMENTS out at once. Put me almost $150 in the negative!! I called, complained, argued, you name it. Got the run around. Figured Id have to just eat the charges. Then check my online banking acct today...guess what? THE S.O.B's TOOK ANOTHER PAYMENT OUT!!! The next damn payment wasnt even due till JUNE 22!!!!! So...its Saturday. I called. I let em have it and of course, this time...nothing happened again. I was given the Flex Pay office # but they are closed on the weekend. Then given the phone number for the so called "SENIOR LEADERSHIP TEAM". Left a msg. Figure I won't hear from them either but THIS TIME, my bank said I can file a dispute. Don't know how much good that will do...... WE WILL NEVER ORDER FROM HSN AGAIN! LIARS! CHEATS! And THIEVES!!!!!

DO NOT STAND BEHIND THEIR PRODUCTS OR CUSTOMERS! I called about a TracFone problem (defective phone) was sent a REFURBISHED phone. Kept my phone number but ALL my voice mail goes to the previous owner's discontined phone number. This is after having the phone 6 months. They can't fix the problem and won't send me another phone. What happened to 1 Yr warranty? So after 6 months I have to buy another new phone??!! HSN can't do anything, said it's TracFone's problem. Well, I think they should have enough clout to tell TracFone to send me a NEW phone or they won't sell their products anymore!!! But no, HSN has their $$$, that's all that matters. I'm going to the Attorney General in New York State and the BBB. DO NOT BELIEVE THEIR SALES PITCH ABOUT CUSTOMER SATISFACTION. They don't care once they have your $$$.

This is related to opening a credit account with HSN online to get a $10 credit to purchase an item. I have a high credit score and good credit. They use World Financial Capital Bank. Later I found this bank is being investigated and has a bad reputation with their credit card holders. This bank denied me credit and I received a letter from them it was do to a fraud alert on my account and to contact Experian. I found there is no fraud alert on my credit report (which I would have been the one to put on it) and there is no notation they asked for a credit report. I guess I am lucky I do not have to deal with this bank. I have spoken to the executive office of HSN about their use of this bank.

As I can see, HSN has quite a track record for fleecing their so-called "valued" customers. My fiance cancelled her account with HSN due to major problems she had with them and their unwillingness to make things right. Now I am having problems with them and they are doing nothing to satisfy me, the customer, or to make things right. I had an HSN credit card that was supposed to have been cancelled some time ago, I was assured that it would be cancelled, but apparently it wasn't, because I was charged $8.95 because I returned an item I was not happy with. I have never had to pay for returning an item with QVC. They supply return shipping labels at no charge. Instead, I was told by a customer service representative that It was my responsibility to pay for it. Never have I ever encountered such horrid customer service and horrible business practices. HSN has failed on so many levels I do not know where to begin. I am expecting a follow-up on this note and will be following up myself to check and see how HSN performs here.

I went to place an order, many, many of which I placed throughout my 17 years here, and a message said order could not process contact customer service. I called and was told my membership had been cancel a few days ago do to too many returns. Really, too many returns of items that were sent to me that didn't have seals on beauty products, or clearly the item had been open, or clearly the item had been used, or electrical items didn't work, or kitchen items had scratches or dents, or apparrel hems were out, buttons missing, rips, computers crashing, foods moldy, etc. I always called and was told by *CUSTOMER SERVICE* TO not use these products and to return them at HSN's expense. I did as I was told throughout the 17 years and they cancel me. I told them to review each and every return and they will indeed see CS informed me to return the product, not to keep it for mostly safety reasons. Yes, I returned some on my own dollar for reason of it not being what I thought, or didn't seem the same in person, I have no problem with that. But when their CS informs a customer to return an item we shouldn't be at fault when the said item was the fault of the vendor or HSN. We are told at every show by the vondor and the Hosts, if you'rew not completely satisfied for any reason, or order autoship to get the best price that show and then cancel and return your item 30 days from receipt of the item just to try it and get refund. What are they trying do do by continuing to tell us order then return, order then return, and when we do we get penalized, cancelled! Even when most of the returns are becaue of THEIR ERRORS!! In this economy do they realize the Amazon, Nordstroms, Macys, QVC, Shopnbc, JTV, Numerous other online and drive to stores have great return policys????? Basically they are lying, misrepresenting their practices, fraudulent practices against their consumers by stating they can purchase and return for any reason, especially when it's their or the vendors fault and THEIR CUSTOMER SERVICE INFORMS THE CUSTOMER NOT TO USE THE ITEM AND RETURN IT!! They've gotten into trouble with various government agencies before, I think it's time the agencies get invloved again on these fraudulent claims HSN is making to their consumers!

ZERO STARS I went to place an order, many, many of which I placed throughout my 17 years here, and a message said order could not process contact customer service. I called and was told my membership had been cancel a few days ago do to too many returns. Really, too many returns of items that were sent to me that didn't have seals on beauty products, or clearly the item had been open, or clearly the item had been used, or electrical items didn't work, or kitchen items had scratches or dents, or apparrel hems were out, buttons missing, rips, computers crashing, foods moldy, etc. I always called and was told by *CUSTOMER SERVICE* TO not use these products and to return them at HSN's expense. I did as I was told throughout the 17 years and they cancel me. I told them to review each and every return and they will indeed see CS informed me to return the product, not to keep it for mostly safety reasons. Yes, I returned some on my own dollar for reason of it not being what I thought, or didn't seem the same in person, I have no problem with that. But when their CS informs a customer to return an item we shouldn't be at fault when the said item was the fault of the vendor or HSN. We are told at every show by the vondor and the Hosts, if you'rew not completely satisfied for any reason, or order autoship to get the best price that show and then cancel and return your item 30 days from receipt of the item just to try it and get refund. What are they trying do do by continuing to tell us order then return, order then return, and when we do we get penalized, cancelled! Even when most of the returns are becaue of THEIR ERRORS!! In this economy do they realize the Amazon, Nordstroms, Macys, QVC, Shopnbc, JTV, Numerous other online and drive to stores have great return policys????? Basically they are lying, misrepresenting their practices, fraudulent practices against their consumers by stating they can purchase and return for any reason, especially when it's their or the vendors fault and THEIR CUSTOMER SERVICE INFORMS THE CUSTOMER NOT TO USE THE ITEM AND RETURN IT!! They've gotten into trouble with various government agencies before, I think it's time the agencies get invloved again on these fraudulent claims HSN is making to their consumers!

i was a faithfull customer of hsn for 2yrs,ordering products often, using flexpay,then BANG!! they cut me off at the pass!! i never ever missed paying off anything, i even paid off early most of the time! shame on hsn for doing me dirty!! noone at this company COULD OR WOULD TELL ME WHY!! i guess they got all the money they wanted from me!! HSN ,YOU CAN TAKE YOUR COMPANY AND SHOVE IT!!

I have never had a need to T.V. Shop before . Did not know anything about it and just how big a business it is. However, because I don't like dept. stores, when I had the time I shopped local and small unique stores that sell different items made by Artisians and craftspeople, getting to know the shopkeepers personally; however owning a beauty salon myself, (giving personal attention to my clients, a priority) being a single mother, homemaker, artist myself, Jill of all trades and extraordinary multi tasked, I relied on shopping catalogues that I found and resonated with my taste, very rarely having having a problem, and if I did well mannered customer service people corrected the problem. The problems began when the computer age took over business. Using credit cards for catalogue purchases For many years , I attempted to make my purchases, billing, and banking using the computer. That was back in 2002, mistakes were made, my credit ruined, and no matter how hard I tried to correct all the different issues I was facing, no matter who I spoke to, I had to compete with one incompetent person after another. No one I spoke to had the same info as the person before, this involved six credit cards,everyone spoke so rapidly I barely understood a word they said, and no one seemed that they all were in the same education and training program, as each person contradicted the person before, never getting the same info, not even twice within each individual problem, managers were jokes, and if I wasn't so frustrated and upset, brought to tears at times, It would be unbelievably funny. Credit now wrecked, having several conversations with the three credit bureaus whose incompetencies far surpassed all the different newly named upscale sounding titles of these cookie cutter computer robots. As the years have passed, it's just became so ridiculous, I just gave up, using only my debit card from my very local bank. And still, it came up on two of those credit agencies three major sums of money appeared from 2006,7,8. I haven't had a credit card since 2003, only now it's completely automated, no humans. Recently, I got aCapitol credit card, as I have retired now, dealing with Health issues that have put limitations on what and how much I can do. Capitol c.c. I am on the phone with them every month for one problem after anther, only now I get to speak to robots from countries all around the world. They read from a script and if my question isn,t covered by their script, I'm put on hold for a "supervisor" and once a certain time passes, there is an automatic disconnect and then I have to call back, get another country, demand to speak to an American, put on hold and wait, an American person comes on rapidly going thru all the Steps, now it's at the point that these people have taken on the persona of a computer and they think They are speaking to the same. Channel surfing one day, I came upon hound station, and you were having a bedding promotional, with something called flex pay. Looks good! Crazy me. So I call. They automatically give me one of your hen cards. I order the bed. I am told I have a $500 credit limit, so now I am ready to put the balance on my debit card . I am told that's not necessary because of the way your card works. So to add insult to injury, a matter of me sitting down doing simple arithmetic, the whole billing process makes absolutely no sense to me any way I figured it out. Since I am now on S.S. I am very careful. I began to get very anxious. So I started to call at least twice a week to check on how is it possible to have over $1000 worth of charges when I have a $500 credit limit. For as many people I spoke to, that's how many different explanations I got unless the agent just didn't know. I spoke to a "Gentleman" who was a supervisor. After trying to ask for info while he impatiently kept interrupting me, I tried to explain, but now because of his continuous attacks I just got so upset and confused I cancelled what had not been delivered and he questioned my honesty when I told him I had no received some extra things I ordered to go along with the bedding and I just hung up on him. The delivery problem was resolved, however, your charging methods were not. I still continued to call for explanations of how this is done. My daughter called because she saw how upset and sick I was getting. We spoke to the bank people having them also explain to us how it works, each different from the other. Finally, after speaking to someone and just broke down and cried, she apologized an I thought it was finally explained in a way I understood. Not the case, when I got the call letting me know I had no money n the card for the up and coming flex pays. In the meantime on two separate occasions requested print outs of all my charges as I had not yet received billing statement so as I could send a check I tried to explain to this person all that I had done to stay on a billing procedure that made no sense to me, was causing me panic attacks and that I was given so many different explanations. She said she could not help me as she did not have bank info. I then asked her if she did not have it, how did she know , there was no money for the next flex pays, abruptly, she told me to call the bank. I called the bank. I was told when the statement comes, send in the minimum payment or more if I had it and that's all I had to do. Sure! I get another phone call from hsn (the agents in customer service that don't handle payments, only The bank handles that) once again told me about the outstanding bal. of flex pays owed, which at this point I had received a bill, min. Due $35. I sent $60. Proceeding to tell her all that I was doing , questioning, and all that I was put thru. Figuring out after cancellations and returns, along with my payment, my entire balance was now $870 and not the$1200 that I myself had questioned since I knew I only had a credit line of$500, which brings me back to my original question in the first place. Well she still didn't have an answer to my original question, but for someone in the dept. That does not handle charges, she was quick to tell me that I had to send in another $165. And that would bring me up to being current with my account. So now instead of me calling twice a week to understand the process, hen has now called me twice this week for payment. Since I am retired and have S.S. Income, $165 is out of the question and when I receive my next statement I will send them what I can and now all of you can start asking the same questions I have been asking since the middle of Jan. Deal with it. I did the right thing all along. You did not. Now you are among the ranks of all the incompetencies of all the others listed above. By the way, I never have any of these issues with QVC, their billing procedures, customer service and they know how to talk and treat their cliental, including quality control, as my bed is already sagging in the middle. A queen size, I am one person, 5' 1" and 115 pounds. There is no reason for this but I am not even going to put myself thru the aggravation it would take to correct it, Plus I will probably die before any of this is resolved. Thanx.

I placed an order and spend quite some time securing a confirmation number, etc. When my order never came, I called HSN and was told that my order wasn't process. I finally asked to speak to a supervisor, and his answer was the same as the representatives, "I'm sorry, but this happens sometimes." The item that I ordered had sold out. I know mistakes happen, but all I got was a "sorry."

I recently purchased the Daily Special Singer 160 Anniversary Edition sewing machine. I was told my delivery would be 02/16/12. I wasn't thrilled about it, but I would wait. I told a bunch of sewing buddies about the machine and they all ordered it also. They've all received their machines, and I got a call from HSN stating that I would have to wait until 03/31/12 as it had been backordered. When I ordered, there were over 2000 left. All my friends ordered AFTER I did and they've received theirs. When I called I was pretty much told "Sorry, we can't help you. Cancel your order if you're dissatisfied". I would, but the price has risen over $200 and I wouldn't be able to afford it. I will NEVER order from HSN again. I will post on every bulletin board, blog and public site I can think of what a horrible company HSN is.

If you are a snowbird from Canada and spend your winters in the US, you cannot order from hsn.com because they will not accept a credit card from Canada and a shipping address in the US. What a shame. I am sure they are missing a good deal of business as a result. I wonder what the companies who sell through hsn think of the fact that they miss a lot of business because of this pracice.

TO WHOM EVER. I would like the number to the CEO of HSN, So I can talk about their LACK of there personal to put a superviser online! I also want to know WHO do I talk to when there employees do not want to do as they are asked about putting a Superviser on the phone and causing me to have a MILD STROKE from the employees not wanting to listen? I have had strokes to I know how they feel and I will be seeing the doctor Monday 6 Feb. 2012 This all happen on 3 of Feb 2012 between 3:45 pm and 4:30 pm; And I do have the employees name and her name is Samantha # 6084 of them, the 2nd one name I did not get before she put me on hold, then Oliver picked up the phone and I asked him for his name and number and would not give it to me his Number, Then like I have been saying I want a SUPERVISER AND OLIVER wanted to try and but I don't understand if someone is asking for a SUPERVISER WHY WILL THEY NOT PUT ONE ON THE PHONE? GREGORY OSWALD SOON TO BE EXCARD HOLDER!!

I receive catalogues from TERRITORY AHEAD in Santa Barabara which is a subsidiary of Home Shopping Network. When I receive emails for items I feel I would like to buy, when I attempt to order item, its out of stock, or it will be available 7 months from my order date, or its no longer available. This is by far the most discuss I have for a Company or Any business, especially when the customer cannot get what he orders, when solicited through email and catalogue. So stop doing business in such a hap hazard no consideration for your customer Base. SHAME ON YOU HOME SHOPPING NETWORK, Jeffrey R.

HSN had the worst customer service! I purchased the Ipod on 12/13/ 2011 with expedited shipping so that it could be delivered on 12/19. The wrong address was sent to the vendor and the package could not be delivered. I called HSN about 10 times and was told to give them 3 - 4 days to find out what the problem is. As of today the people that work there still do not know what to do!!! If you can shop at QVC where they stand by their products and their customer service is much better!! This is a terrible company!!! What ever happened to training your associates? I guess you get what you pay for unprofessional, uncaring associates!!!