Ford Motor Company Corporate Office & Headquarters

My husband and I went to Darcars ford in Lanham md. We brought a ford excape.We've only had it a couple of weeks.So I can't comment on the vehicle yet. But the customer service there is the best I have ever seen. Everyone from our saleman Kwami to the sales manager Mr.Kamberi was the best.There was so many others I can't name them all.We went to a seminar the other night there.And the mechanic Mark did a excellent job explaining everything about our vehicle.We went to other dealership's other then ford.They really don't take the time with you.If they do make a sale that's it.They could careless if they see you again. But I really think anyone who wants to buy a car .Please go there first check them out. You will be so glad you did!

I would give them a negative 10 if I could!!! My car engine light came on in late January, then on February 1st, as I was driving my son to school, the car went into, what my mechanic called, a "limp in" mode. I had very VERY low acceleration... it took about 10 minutes to get it up to 35 MPH. I took my car to my mechanic (Goddard Auto) that day as my son thought it needed a tune up, and to date, I had not had a tune up yet. My son followed me to Goddard Auto, and I was scared to death driving that car... once there Doug started to do the tune up and realized that there was oil in the spark plug well. He checked and there was an extended warranty for this EXACT problem. A letter was written by Allen Ligon, the Director of Service Engineering Operations SUBJECT: Customer Satisfaction Program 07M07 where he describes the EXACT thing my car was doing as well as the oil in the sparkplug well. In this letter, he defines the program terms of the warranty as: “This program extends the warranty coverage of the ignition coils and engine valve cover gaskets to 10 years of service from the warranty start date of the vehicle or 100,000 miles, whichever occurs first. For vehicles that have accumulated more than 100,000 miles, coverage will last until December 31, 2007. Coverage is automatically transferred to subsequent owners. “ My car was run through their OASIS program and found to have the defective valve cover gasket he speaks of and should be eligible for coverage under this warranty. At first They told me it would be covered then the "service manager" called me and told me that it was not covered as the program "expired" I explained that my car only had about 52,000 miles on it and was a 2003, it was still well within the limits of the warranty. He said he would look into it. He later called me back and apologized multiple times saying that it WOULD be covered (this was on Monday, Feb 14) then he called me AGAIN on Tuesday, Feb 15th and said it was NOT covered because my coil didn't "short out." Now, according to the letter sent to the dealers concerning this problem, Mr. Ligon says.... "Some of the affected vehicles may experience an engine misfire condition predominantly due to internal breakdown in the coil and lack of adhesion between the epoxy and the coil housing material. These issues may cause the coil to operate at an insufficient voltage level, resulting in ignition coil misfires. In addition, on some of these vehicles, the valve cover gaskets may allow engine oil to enter the spark plug well and cause degradation of the ignition coil boot, resulting in ignition coil misfire. Drivability symptoms associated with an ignition coil misfire include rough running engine, surge or hesitation on acceleration, and/or illumination of the check engine light." Note he says, "SOME (SIC)of the affected vehicles MAY (SIC)experience an engine misfire condition predominantly due to internal breakdown in the coil and lack of adhesion..." and…. "In addition, on SOME (SIC) of these vehicles, the valve cover gaskets may allow engine oil to enter the spark plug well and cause degradation of the ignition coil boot, resulting in IGNITION COIL MISFIRE (SIC)." Nowhere does it say that the coil MUST short out in order for the warranty to hold.... Likewise.... Mr. Ligon goes on to say... "If ANY (SIC) of the above mentioned drivability issues are reported on an affected vehicle, dealers are to identify any engine cylinder that is misfiring and perform an ignition coil stress test on the affected cylinders. IF (SIC) the coil fails the stress test, dealers are to replace the ignition coil and ASSOCIATED SPARK PLUG (SIC). If ANY (SIC) coil boot is contaminated with engine oil, (mine did on the second cylinder) dealers are to contact the Special Service Support Center for prior approval to replace the contaminated ignition coil boot, the ASSOCIATED SPARK PLUG (SIC) and install a new valve cover gasket set. This service will be performed on affected vehicles at no charge to the vehicle owner." Please note in this paragraph that the "associated spark plug" is mentioned TWICE pointing out that Mr. Ligon did not mean for these two events to be mutually inclusive, but rather mutually EXCLUSIVE as separate events to be dealt with SEPERATELY!!! Upon pointing this out to the "Customer Satisfaction" division, they have now changed the reason for denying this repair to the fact that I had a TUNE UP done to my car by my mechanic who not a "Ford authorized" mechanic, even though he is FULLY licensed mechanic in the State of Michigan. I contend that Ford should NOT be allowed to dictate whom I take my car for routine maintenance such as tune ups and oil changes. Further, they are attempting to say that my mechanic "worked on" the car, even though my mechanic DIRECTLY spoke to the managers at Taylor Ford and TOLD them that all he did was do a "full tune up" which brought the car out of "limp mode" and allowed me to safely traverse Telegraph Road and get the car to the dealership to repair the leak caused by the faulty gasket installed at the Wixom plant when the car was originally built. Also, BEFORE my mechanic did the tune up, as soon as he discovered the oil, he called Taylor Ford and spoke to a Ford representative to see what would be covered under the warranty….and told that a tune up would NOT be covered under this extended warranty but never said ANYTHING about the warranty being VOIDED if he did the tune up. Ford is trying to take advantage of me because I am a stupid woman and my husband passed away and isn't here to deal with this repair issue.... he purchased this car for me.... and the car was in his name but passed to me on his death... Please note Mr. Ligon specifically mentions that "Coverage is automatically transferred to subsequent owners." in his warranty bulletin. PLEASE, PLEASE can you help me with this issue?? I am a widow with three children and was laid off in July of 2010. I can NOT afford this repair and my husband purchased this car fully believing that Ford would stand behind their products, to the contrary, they seem to be changing their story at every turn to get out of paying for the repair of a faulty part THEY put in my car. Ford takes advantage of people.... buy a GM. Nancy Joyner-Lutz

Purchased a Ford Focus in 2008. Fairly maintenance free, but when I took the car to a Ford Dealer in Brooklyn Park, MN about a squeak on the underside (3 times) I was told they couldn't hear it. After the 3rd complaint, I took it to a local mechanic in Mound, MN and they found the problem in 3 minutes flat. Apparently, the emergency break line was rubbing against something under the car so the mechanic simply put a tie strip on it. Eventually it broke, so I am back to the squeak again. Most recently, the manual side mirror control panel (inside) has broken off and is hanging down. Obviously this is a defective part, but the dealer refuses to replace it as the car is no longer under warranty. I believe if a part is defective, Ford should stand behind it. I just feel it is ridiculous that a car that is only 3 years old should have to be pieced together. Thank's Ford for your concern.

I WILL BE HEARD. MY TRUCK CAUGHT ON FIRE DUE TO THE SPEED CONTROL SWITCH AND POCATELLO FORD HUNG UP ON ME.

This morning on my way to breakfast i rolled my window down and it made a loud noise and then the window went crashing down.It didn't break but it does not go back up.I see now im not the only one that this has happened to but i don't understand why FORD has not made a Recall.This problem could be a serious life or death situation when driving on the interstate or while going on a road trip if it happens what do u do?Because you can get your personal stuff inside STOLEN or WORSE...your truck stolen!!!Something needs to be done.So Im writhing to you (FORD) please help me I dont want to call National Highway and Traffic Safety Administration because it really has to be a Recall on this problem.It just is not safe. Im taking my truck to the ford Dealer at Norco Cailfornia tomorrow.My ford is a 04 an it olny has 13000 miles on it. There no more Warranty but I dont feel I should pay.Im a BIG FORD guy I have bought six FORD"s. Fili Esparza 4056 Jones ave Riverside CA 92505 (Fili8899@charter,net)

My husband and I purchased a 2011 Ford Escape Limited approximately 2 weeks ago, and for the first 11 days were very pleased with the car and the dealership. This is our second Ford Escape purchased from this South Carolina dealership. After having driven the car less than 600 miles we got in the car one morning to find that the left rear tire was flat. We found out quickly that the jack that was included with the car was not adequate to jack the car high enough to get the tire off and replace with the spare. Roadside assistance had to return to their shop for another jack. We changed the tire and drove to the dealership. They first said that we would have to pay for a new tire and labor, about $240.00. Needless to say we refused that "offer to help" and spoke to the service manager who said we would have to pay "only" $130.00 plus labor. We did pay this and also had nitrogen put in the tires for safety. This experience has left us with a very poor view of Ford customer service. We believe that the tire should have been replaced at no cost to us. We also question why we were given such a high price to begin with. We thought we were valued customers; therefore, We believe we should have been offered the best possible deal to start with. We gave spoken to several people who live in our close knit community about this situation and many are as shocked as we are. We look forward to hearing from someone soon. Monte and Charlotte Yancey 4369 Erie Drive Little River, SC 29566 Phone 843-399-6914

I have been a Ford Man for over 60 years and love my current Pickup, which is now 23 years old and looks, runs, and drives like new. BUT IF I WERE IN THE MARKET FOR A NEW VEHICLE, IT WOULD NOT BE A FORD, BECAUSE YOUR CURRENT JERK, YOU HAVE PROMOTING FORD IS DOING MORE DAMAGE THAN GOOD. HE IS TRYING MORE TO IMPRESS THE WOMEN WITH HIMSELF THAN TO SELL THE PRODUCT

I worked for Ford Motor Company for 34 years and three (3) months. I am in search of Ford Motor Company Re-location department and the person in charge. I feel that I as a full-time realtor and the company I work for, Russell Real Estate Service can offer Ford workers who are transfering to the area in north-east Ohio better service than they are now getting. All I need is the name of the person in charge and his or her phone number or e-mail address. Thank you ellis Stevens ellisstevenssr@oh.rr.com 440-221-6438

While Ford has some tried and true vehicles that the public loves I.E. The Mustang and Ford Trucks in general; my question is why doesn't Ford or any other domestic Car Manufacture design cars that look like the new Hyudai Sonata 2011 and the Kia Optima 2011. These cars are well made and sport that "Euro Design" great styling and inovation. What is wrong with the Domestic Car Companies Design teams. Lake of imagination is how I see it. Camaro's and Chargers and Mustangs that resemble their 1970's models. The Buick Lacross is the first atempt to build a Lexus E350 design and it does look pretty good for a first attempt. Bold Euro Designs are what I'd like to see. Come on Detroit, you are capable of better designs- or are you?

Good evening: I own a 1995 Ford Mustang and I currently drive an Explorer, I have seen your commercials on your Electric cars, and I have an ideal on improving your electric car without ever having to plug it into a electric socket and running up consumers electric bill. The vehicle will travel from New York to California witout having to stop and refuel or recharge, also it is safe for the economy. I Love Ford Vehicles and I want to offer this to your company. If you are interested in my idea please feel free to give me a call at 706-289-6609. Thank you.

2011 Ford Edge... nearly equipped like you were promised. But hey, you should be happy we allowed you to have one at all!!! Well, I guess it's true! These days it seems there is no such thing as an honest car dealer. BOBBY JONES FORD (Lincoln Mercury) in AUGUSTA, Georgia is the worst. They will say anything to make you trust them, say anything to make a sale... but they do not have to tell you the truth. It is not just "BUYER BEWARE"... it is "BUYER RUN AWAY" !!! It appears the salesman is legally allowed to mislead, make false claims, offer things that are not available, pretend there are items included which are not, sell you a brand new car with 1,000 miles on it and call it new, and hurry you to sign and then tell you afterward that you had the chance to read the sticker and it is your own fault for believing a statement made by their salesman. BOBBY JONES FORD of AUGUSTA has just these kind of salesmen and they have the backing of the dealership manager, JEFF BROADWATER, to tell you anything to get the deal. Yes, imagine believing you are purchasing a vehicle with all the items you want on it. They don't have one in stock in that color, but they can get one for you from another dealership in GA. in 2-3 days. It's $1,000 cheaper than the one you have test-driven here and it is essentially the exact same vehicle as this one here. OH, just 2 things different. It has the less valuable painted rims and it has no blind spot indicator. These are the ONLY differences says the salesman. He promises and points out on the sticker that these are the only differences. And the car will be driven from another dealer in GA. so there will be a couple of extra miles on it, but that's okay... we will just add more miles to your warranty. He even gives the example, that if it comes in with 250 miles on it, we will just UP your warranty to 36,250 miles. When the car comes in to be picked up, it has 1,000 miles on it. Has Georgia gotten larger? WOW, I didn't know. The salesman says, I NEVER said that! HUH? Oh and there is no Navigator Package on this car... huh? Well, you obviously didn't pay for that, says the manager. The manager, JEFF BROADWATER, said we should have been more careful and read and compared the two stickers against each other. I told him the salesman, BO STARKE had made a statement that the ONLY differences in the two vehicles were the 2 items pointed out at the beginnning. The manager said too bad, should have read more carefully and Jeff Broadwater did not care that his salesman told us something that was not true. It was our responsibility to interpret and SEE the difference for ourselves before signing for the car. Legally, he has a good point. Morally, he is bankrupt. Legally, we can do nothing. He said it was our tough luck and I believe it is... But I will promise you, JEFF BROADWATER, and salesman BO STARKE, that you will not be forgotten. Nor will I stop HERE to let everyone know what an amazing trick you pulled. I know you do not need our business... YOU are a huge corporation. You do not need loyalty and you do not go the extra mile for your repeat customers. From now on, we will buy SLIGHTLY USED CARS from someone else. Anyone else but BOBBY JONES FORD of AUGUSTA, Ga.

your drive shaft on ford trucks suck and are very expensive to fix ....they were not made well and so everyone is going to have to replace them..what a scam, good for the tow truck companies and dealerships....bad for the customer..just sayin'

I just bought an 08 Ford Escape Hybrid and got it home and the back tail light is out. How can some sell a call for $23,000 and knowing that a tail light is out?

I was having problems with my 2007 Ford Focus vibrating. I only have 22k miles on the car and the first year I had to replace the battery. The 2nd year, I had to replace all four tires. I took the car into El Cajon Ford in El Cajon, California to have it diagnosed and fixed. I was told by Christine - a service tech - that a plastic cover (which they tried to charge me $232.00) was Ford's fix over the motor mount. When I asked if this would fix the problem, I was told it will be as good as it gets. I asked if the motor mount needed to be replaced and was told no. I then spoke to DON HORN the manager and was told ALL FOUR CYLINDER CARS VIBRATE AND THERE WAS NOTHING HE COULD DO FOR ME. They waived the fee (whoopee) and I left. Two days later the car was worse. I called and Don Horn told me it wasn't because of something they did, because they didn't do anything. I told him I know that is why the car still vibrates. I then took it to Drew Ford (took an hour off work losing pay) and they replaced the motor mounts. I called Ford Corporate office and spoke to a Mark at 866-631-3788 ex 7716 and explained the problem I have with the car (thinking FORD WOULD STAND BEHIND THEIR PRODUCT) AND HE PRETTY MUCH TOLD ME THERE IS NOTHING HE CAN DO. He will call the dealership and let them know I complained. Meanwhile I am out the pay I had to take off work and the $108 fee I had to pay to have the motor mounts replaced on a car that only has 22K miles on it. Needless to say, I am not happy with Ford nor will I ever buy or recommend Ford to anyone.

I wish I had read this forum before buying my Ford Escape. At 122,000 miles my tranny blew! That is going to cost me $3690.00!!! I'm over 60 yrs old and I'm trying to borrow money from everyone I know to get this fixed. I was always a Chevy person. But I liked the design of this car and their trucks are so tough I thought it would be a good car. Well, I'm learning what FORD stands for Fix Or Repair Daily is what I was always told and now I believe it! Never buying a ford again nor am I recommending a Ford. PS: My tranny is costing the same as a Chevy Tahoe automatic!!! That is a huge tranny and mine costs the same and mine is for a stick shift which should also be cheaper!

I have a 2000 windstar, it has been at brondes ford in toledo ohio since oct 2010, due to the axle recall, it is the second recall on it in ayear. we have not heard anything, at all what ford plans to do, about it. at this point we don;t even know about trusting it for safety, after having two recalls in a row on it. but we do need a answer as to what ford is going to do, fix it or buy it back ,as the letter said. my e-mail is janet.ulch @ toast.net , our phone numbers are 419-464211 or 419-245-0247. thank you for your help in this matter. Sincerely Janet Ulch

I have been a big Ford supporter since you were the only American car company to stand on your own two feet, and opt not to borrow money from American tax payers. That said I am having a hard time understanding why it is taking a month to get a power stering hose replaced on my Ford Fusion. If you really expect this car to out shine Toyota you had better improve your replacement parts availability, a month to rplace a hose is just not acceptable.

I purchased a 2008 6.4l powerstroke with 46k miles now,i have 101k an the truck is a joke it has to sit in my garage most of the time leaking fluid . Ive called ford but they want bck it up in anyway . I advise anyony not to buy another ford product the truck is junk. The body an ect very nice . Ive put three intercoolers n an serveral hose on motor . The regen systems smokes very bad an truck runs terriable while in process . All in doubt if sumone is stupid enuf to by another powerhoke go on but you are wasting money get a duramax r cummins for futher info you can email me a@tjmr.williams@gmail.com

'07 f150 63000 miles just had catastrophic transmission failure. 3300 dollars? really??

To whom it may concern I am an owner of a ford expedition limited For the safety for my family and ever since I Had the car I had nothing but problems and If that's not bad enough I've been being harrassed Bye ford credit for the little money I owe when I also had to pay half the cost of a tranny when The incompetent mechanics at ford service put in A bad cadilidic coverter which screwed up the Tranny in the first place not only have I had the car For four years of problems I would never get or recommend Ford again and I will pass my story on Mark crowder 347 628 1694