Cablevision Corporate Office & Headquarters

I've had Cablevision for almost 30 years, might even be more but I'm not completely sure. My real thought is why don't they have senior pricing? I don't use the computer everyday, it's more like 2-3 hours a week and the TV I use only about 4 hours a day. My phone I use most of all calling and talking to family who have moved away because Long Island became to expensive. So for the little I use they make me pay over 200.00. Some friends I talk to say their charging me to much. I'm almost eighty and I can't sit on the phone for hours and listen as they tire me into just saying goodbye. I liked them but it just cost too much. I eat all month for less then that and I have to because I don't have much to cut out anymore with everything getting so expensive here.

They've come to my home 4 times and cannot fix it because there are squirrels in the box outside and they have to wait until they are removed,meantime I have a bill to pay. What now?

Cablevision's response to Super Storm Sandy was within the company's normal range...horrible! Not only did they take incredibly long to restore power in many areas, they allowed customers to go for months without paying their bills. I'm assuming it was their way, or rather the Dolan's way, having showing good face so that the negative public relations did not escalate to a level that was too difficult to recover from...as in LIPA's case. ..another conglomerate that doesnt care about it's customers. This foolish company has started to shut off customers service due to the customer's inability to pay a large bill. Allowing customers to "slide" for a few months and then hitting them with an astronomical bill is beyond outlandish. These are many of the people who lost cars, many valuables and a good portion of their homes due to Sandy.. Cablevision, with their usual lack of foresight and understanding, will not work with these customers to perhaps spread their outstanding balance out over a course of 3 to 6 months. I would think that would be logical, show some compassion and a good pr move.Afterall, those of you who are very familiar with the company are aware of just how much Cablevision is mainly out for the almighty dollar. As a result of Cablevision's lack of understanding with the storm victims situations, they will be losing mucho buckos, which will now line Verizon's pockets. Tsk tsk, on you Cablevision. Wasn't it bad enough that your customers are having pixelated or no tv picture at all since your roll out of your new systems? Aren't corporations supposed to iron out all the kinks prior to launching a new product? I, along with many friends and family members, are leaving this careless, callous company for Verizon. Fiber optics beats out cable in every way. The story of how Cabevision is mistreating storm victims will be distributed to all major publications and news organizations I never knew that a career in public relations would come in so handy. Have a pleasant day.

I'm a aerial lineman from Orlando Florida who went up to New Jersey and Long Island New York to help rebuild cable for cable vision. However, I worked 5 weeks at 84 hours per week and was promised $30.00hr plus a $40 day perdiem. Somehow the contractor who I worked for did not pay me overtime for 220hrs of work!! When I called I called the contractor about this issue , the owner of coast to coast cable inc., he told me , quote "Game On Then"!!! I will now call cablevision headquarters in order to resolve this matter in which there are many other cases like mine that will follow!! To all lineman and construction workers like myself, be very cautious who you work for because, there are people up there who's interests are not to help the victims of Sandy, but only to get rich off workers like myself in any illegal way possible, in order to avoid having to pay overtime!! There are far to many people who get away from having to pay taxes and that's another good reason why our country is in the shape that its in today!!!

Cablevision is unfortuantely the only game in town and they know it! I've called several times to report the tech problems with the new format: frozen screen, scrolling freezes as well, info from previous program still appears on several other channels while channel surfing, blacked-out channels that are in my package ... I have an extensive list beyond the aforementioned. I had asked Optimum about compensation for the loss of service; a total of $7.20 was deducted from my bill for only three days of loss to 30 channels that are included in my package. I made Optimum aware of the problem two months ago! I was also told that Cablevision is still working-out the flaws in the new system. Really? Seriously? I'm paying for an highschool experiment that has multiple flaws? Cablevision is supposed to offer a finished product with all of the problems addressed before going public. I now know that I'm not the only subscriber to have major complaints with Cablevision's service. If you're aware that your neighbors too are having issues with this company's service, encourage them to contact Cablevision Corporate Headquarters.

Cablevision has become one of the worst services because of their lack of support for customers issues and concerns.

Worst Service I have ever dealt with in my life! 0 stars across the board.

Cablvision is a true ripoff to say the least. Customer service has the most non-professional people I have ever spoken too. I rather put up with Verizon, they have 100% better phone service. You have phone service even if the power goes out.

I think that Cablevision is horrendous to say the least. Their Executive offices are a joke. I did an audit of every station I was not getting and contacted them Out of the 142+ stations they focused on the ones that cost money. I was told that they revamped the package several times and we need to pay more money in order to get the stations we wanted. We had the original gold package and they don't post that package anymore so they can lie and charge more money. If they don't have a record, they can pretend that you didn't get any of those stations included in the package that there is no record of. They focused on the one that would make them money. They don't care about existing customers. The problem on the tv lasts long enough to force you to call but not long enough to be a problem when someone actually gets on the phone. Then you are told to call back when the problem is happening. No matter how many times you call, the problem stops before you get a person the phone. Then you are told by the executive that they don't give credit because you sitting for hours on the phone doesn't count as far as they are concerned. Forget about the antiquated email system. They run it like the accounting programs were handled back in the 1980's. Customer service managers say that they are going to call back and don't. There are along list of reasons that the 55% of cablevision customers leave and don't come back. They don't care about the customers they have and only care about extorting more money out of them. The only reason that they get 1 star is because there are no options for no stars. Customer service is clueless. Be behind on a bill and they are on top of that. They harassed and treat you like crap and are fast to add on last charges but have a problem and there is no one in sight. Want a company that cares about customers don't go to Cablevision, you won't find it there.

I had cablevision in the past and decided to try again. what a mistake. This is a horrible service. DVR+ is horrible. No capacity and it locks up and requires a reboot Can not rewind live TV I can pause live TV but often when I hit play it says returning to live TV..why bother Up to 50M internet. In my home that means about 3M if I'm lucky. What's that 6% of 50 I got my first bill and it was $15 higher than promised so I called cust service they basically said too bad. I said I have the sales contract in my hand that says $130. response what well that's not what i see. so I asked for the cancellation department the cancellation dept said they were putting me in a new bundle to get cost where i was promised Guess what, the new bundle didn't include my DVR so I called cust service again they said the cancellation dept was closed for the day and they could turn the dvr on but it would cost me $12. I said turn it on next day I found I don't have HBO anymore which is part of my silver package So I call the cancellation dept again and they tell me they don't have my verizon fios bill on file so I didn't qualify for my discount I let them know I provided it via email and the salesman on my doorstep called the office and confirmed it was received Disco dept says I understand but we no longer have it and to qualify for you pricing you have to resend the verizon fios bill. I faxed the bill to cablevison On September 28th Verizon is coming back out to install service I will NEVER be a Cablevision customer again. Horrible service, terrible customer service...just bad all around. Poor is the lowest rating they have. That's pretty funny because Poor give Cablevison too much credit. There should be another choice...Disgusting.

To whom it may concern: I have been with cablevision over 10 years and never had any issue with your company up until yesterday and I’m quite upset about how my issue was handled and the UNPROFESSIONALISM I encountered all the way through the process and still dealing with today. I moved from Hewitt NJ to Bloomingdale NJ the weekend of 9-15-2012, approx 1 week ago I called into 973-728-0301 to change my address and schedule an installation for 9-15-12 they gave me hours to wait on Saturday 9-15-12 between 2-5pm as I excepted. Just to be on the safe side I called in before that time and the CSR said they were on schedule for that appt and they made me at ease, 430 rolls around no one called or showed up so I called and of course they said def by 5pm, then 5pm comes and goes I call again and they said not to much longer no info really just that they were on their way and of course 630pm no one called me and no one here, so every hour I kept calling in and kept getting the run around till 8:50 approx Ricky calls me up and says he is sorry he told his boss he was running behind and had 1 job in front of me and will be there in approx 20 minutes, after that @ 9:27PM technician Ricky Cohen shows up and says he will get it all setup, so approx 10-10:15pm he comes to me with bad news I cannot get hooked up tonight and a service call dealing with the pole has to be dispatched. So it took Ricky 45 min to figure that out? Are you kidding me? I work in the IT field and I thought customer service is a priority as well as knowledge and being accurate as well as speedy, that’s what I thought but your company has proved to me that I am just a # with money and that’s all you are after. So today 09-16-2012 I wake up at 7am and again on the phone with your customer service dept to get the run around and awful information till 11am I call your company cause once again no one called me. I would think by all this trouble I have delt with I wouId have slid in the PRIORITY line but I wasn’t, I’m just another useless customer of yours, so FINALLY I get to speak with Supervisor Tyrone telephone # 516-465-4301 X7388, he was the only one that could get some concrete info that I can believe and made me once again feel at ease, however your company as a whole has let me down huge and now I have a bad taste in my mouth in trusting all of you in order to get my service hooked up and completed. I honestly do not have confidence in your team in getting me setup up at all which is an awful feeling to have. Please let me know what can be done to correct this situation i am considering cutting off my service all together. I am suppose to have my cable installed Friday eve 9-21-2012. I would think you would have my issue complete today at the latest 09-17-2012 but another week without any TV or internet. Thank you cablevision!!! James F Thompson 146 Main St, Apartment 2 Bloomingdale NJ 07403 862-200-0936

Cablevision is the WORST! i have had nothing but probelms since day 1. I am writing to the corporate office.

Cable vision sent two outside contractors to install my system. What transpired was the commission of a criminal act and Cablevison refused over and over to take responsibility. Cablevision sent two fellows who were not in house staff. They hooked up my cable . But they also riffled through my daughters wallet and stole $140.00. I reported the incident to my local police. A patrolman was sent to the house. He inferred that we should have not had the wallet out in plane site. This is my house and I have a right to have a wallet in plane site and not have it stolen. I have a dumb cop telling me that it was my daughter's fault or insinuating that at the least. No arrest were ever made. It took over two weeks for Cablevision to pay us back. Actually Cablevison refused to pay us and we had to wait for the outside contractor company to pay, even though Cable-vision had hired them as subcontractors.We hadn't hired them . It was only after threatening to expose what had happened, that they acquiesced.

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Cablevision & Fox and any other network they decide to suspend because they can't get enough money from each other deserve each other. I am sick and tire of having hard earned money extorted from me every time a contract is up.!!!! It's not just Fox or Cablevision, its every corporation who plays these games Time Warner and ever the dish companies and the networks fight over contracts. You should all be ashamed!!!

I enjoy the use of cablevision however my complaint is how I was having a tech come to replace a box out. He did more then that. He disconnected a line (one of 7) that was not being used. Said it was causing power loss. I had no problem with that that I notice but I figure I let him do the job anyway if it was going to be the right job. He left, and everything worked great. When I went outside I noticed the splitter was not connected to my house and there was a wire (the one he disconnected) hanging there. I made 2 hours of phone calls to customer support. One women told me that she spoke to the tech and he wasnt able to connect the splitter to my house because it was a brick house. I was appalled by the answer and thought so anyone with a brick house has there splitter hanging off the wall. She was no help and told me the tech's supervisor would call me back within the hour. I hung up with her and decided to call back customer support hoping to get some help. The new pereson I spoke to said they see in there notes that women wrote that I was informed that the tech's supervisor would contact me on TUESDAY! I got nowhere with anyone. So now I'm here online hoping to find an email address to a higher up to send the pictures of this job. I also blame myself for not going back outside after he said he was "finished" to make sure that the wires and splitter were properly secured. And this is the short version.

I had Cablevision for many years. When they wanted to raise my rates by over $40 a month, I called to work something out and was told more than once if I didn't like it to go somewhere else. I tried calling several times over about a month before an increase was due to go into effect and got nothing but a run around. Finally, I did go somewhere else, but when I called Cablevision a week after I called to disconnect, I was told that they had agreed to freeze my rates for 6 months (not true), and that the service was not disconnected. I haven't been using their service since I had switched providers. I was also told that they won't pick up their equipment and will keep charging me for it until I drive out of my way to leave it off. I don't like what they've done to the channel lineup, either. I know getting out was the best thing I could do and have no plans on ever switching back.....no customer appreciation here after more than 33 years.

You and Tribune should both be ashamed of yourselves. People pay their hard earned money to watch the tv stations they subscribe to, and you keep them from doing so by involving them in your disputes. If we all stopped paying for cable, NOBODY would make any money!!! And you all make a hell of a lot more money than I do. So stop involving me, and all the other cable subscribers who pay your salaries in your "power disputes" and let us watch the channels we pay for!!!    Nicole S Sent from my iPhone

I'm here to praise customer service rep Rayanne #44-H (Suffolk) for doing a terrific job of handling my Optimum issues. She was not only pleasant, but very professional. She should be commended, as opposed to some of the jackals I have spoken to there.