Bloomingdales Corporate Office & Headquarters

Dear Corporate Officer of Human Resources, I was interviewed for a position in selling fine jewelry on Saturday, October 15, 2011. I have had over 17 years of experience buying and selling high end and fine jewelry having owned my own corporation. The woman who interviewed me was very, very unprofessional, asked me a couple of questions and had me on my way. This was at the Short Hills Mall location and my interview was at 2:45 PM. The office was filled with others for her to interview and she seemed like she was in a hurry. I was in her office for less than 3 minutes. She was extremely unprofessional and could not understand my area of expertise and experience. She told me that she was the manager for costume jewelry and so she had no idea of fine jewelry. I am attending the GIA in addition to my experience in buying, selling and having custom fine pieces made for my customers. Something is wrong here. I would not waste my time in writing this letter if I did not think my validation was substantial. I feel that you should evaluate her and her expertise in assessing a future employee and their valued experience. I am sad that I did not become employed by Bloomingdales. Please re-evaluate those who interview very competent future employees that would love to be a part of your team. Sincerely, Diane P. Smith DIANE SMITH 120 Pleasant Valley Road, Mendham, NJ 07945 Cell: 973-714-5587  Home: 973-543-0790 HYPERLINK "mailto:dianesmithinc@yahoo.com" dianesmithinc@yahoo.com SALES / BUSINESS DEVELOPMENT  Innovator with unique ability to leverage broad business perspective and keen market insight to ignite company growth.  Dynamic, entrepreneurial Sales & Business Manager with hands-on experience leading growth initiatives in a fast paced, challenging environment. Consistent track record of producing dramatic increases in sales and profits. Able to build and motivate high-performing teams that meet customer needs and deliver outstanding results. Effectively interact with all types of people and organizational levels. Combine superb negotiating and closing skills with exceptional communication ability. Excel at project planning and prioritizing tasks. Self-directed, highly motivated performer committed to adding value and exceeding expectations through determination and persistence. PROFESSIONAL EXPERIENCE Diane Smith, Inc., Mendham, NJ  1991-2011 Retail marketer and seller of apparel, accessories,fine jewelry; designer costume jewelry, home decor, furniture; interior decorating services; and a vast range of other items imported from around the world directly to consumers and businesses with $800K in annual revenue and 40 employees. Owner & President Built the business from the ground up with beginning capital of $7,000 into an extremely successful operation to $800,000 within an 8 year period. While starting with so small an initial investment was a challenge, quickly achieved profitability through shrewd purchasing, negotiating favorable merchandise deals and implementing creative marketing programs and opened three retail locations. Constant focus on providing outstanding customer service has been the key to consistent growth with high rates of customer retention, repeat business and referrals. Major Duties & Responsibilities: Manage and direct all business operations including sales, marketing and purchasing functions. Analyze and research retail markets identifying buying trends and new product opportunities. Perform sophisticated trend analysis, identifying potential product niches well in advance. Evaluate business problems/challenges and expediently resolve issues through proactive and disciplined decision making. Coach, manage and mentor employees to reach beyond preconceived limits to achieve excellence. Create, plan and deliver dynamic, engaging client presentations. Negotiate and close major B2B contracts. Conduct negotiations with manufacturers and vendors to gain cost concessions and optimal terms. Attend wholesale trade shows to research and purchase merchandise with high profit potential. Schedule, organize and supervise staff for optimal productivity and efficiency. EDUCATION Computer Technology Program, Chubb Institute of Computer Technology, Parsippany, NJ Art and Sociology, Morris County College, Dover, NJ Morris County Vo Tech, Denville, NJ School of Nursing Gemilogical Institute of America, Continuing Education

I went to old orchard facility on a rainy monday night. Presentation on the womans shoes was highly marginal. Von Maur(at least the last time I was there in york town, Il) beats the pants off bloomingdales. Even steinmart is vastly superior to bloomingdales. It reminds me of the old mannequin movie. How a failing department store came back. Well you guys are failing in my book and I suspect you are to full of yourselves to even realize it. You have to be paying a fortune for the rent alone. Doing the same things over and over will not change the outcome. I suspect individuals in my income range are a good target market but until you guys wise up and actually sell products at a reasonable price, you will continue to lose money. Well run companies make money in good or bad economies. My attitude is, why make the landlord rich. Is it your fault for his marginal investment in commercial real estate. No,so don't make it so. Shop for good rents and decent locations. The landlord will think twice about losing a good anchor tenant like you. Location is vastly overrated. John P. Dennehy sr

poor returning calls at customer service and getting through to a person. and very poor return policy at the bergen mall. disrespectful managers all three of them...!!! smug looks on their faces to tell you no returns.... i will never ever shop there again!

On Monday, I went to your website to find a birthday gift for my wife. I chose a rather expensive watch, then tried to find a store carrying it. Stephanie, at your customer service phone in Ohio, went hunting for me, and turned up a Bloomingdale's sales associate in Long Island, Aya Lombardi. Aya helped me with the order, sent it UPS 2-day delivery, and it came gift-wrapped and even in a Bloomingdale's brown bag! I cannot ever thank these two Bloomingdale's associates enough!!! H. H. Rodkin Chicago

I phoned this morning to order Prada perfume, the order service could not find the perfume that was advertised in Glamor Mag, with your phone number for ordering on the bottom of the page with a item number. What kind of customer service do you have? I asked for a store phone # for Chicago, Tried to call at 10:00am when the store opened, and the recording kept saying the store is closed and will be open at 10:00am, I could not get anywhere. Is this the kind of service I can expect from your stores, if so I won't be shopping with you again. BD

I was at bloomingdales in Sherman Oaks, Ca. While I was passing through the makeup department, a lady ran towards me and said there is this amazing under eye cream that does wonders! Without waiting to hear an answer from me she directly applied few of her creams on half of my face. GUESS WHAT I HAVE A MAJOR REACTION ON HALF OF MY FACE. IT IS SEVERALLY SWOLLEN AND IT IS SUNDAY TODAY AND I DONT KNOW WHAT TO DO... EMELINK@CA.RR.COM

Bloomingdales has the most incompetent people working for their credit services. I have been using their credit card for about 6 years. I have found several flaws with their card services... 1. If someone has the same name as you, card services may put someone else's purchases on your card. You have to call and waste time correcting their mistake. 2. You may have to make a payment for things you purchased 9 months ago because they made a mistake on your credit card. 3. If someone steals your card number, it will take forever for the problem to be fixed. 4. If you want to know a discrepancy on your card statement and you ask card services a question, they will simply read to you is on your statement (which is mostly likely right in front of you). They will not bother to tell you why there is a different amount on what you owe and what you've actually purchased. 5. If they do not want to deal with you because you sound annoyed, they will simply pass you on to someone else. 6. It take forever to speak with an agent. 7. If the reasons above do not make you think twice about getting such a card, the interest rate should. 8. P.S. They also have a tendency to cancel your purchases. You will have to call again and have them reinstate the order.

I live in Spain. My efforts to order and pay for, via Visa, a wedding gift through your Wedding Registry Web site, for Sara Geen, are being blocked by your inability to accept an address outside the USA. I find this very frustrating and, to a certain extent, offensive since it implies the non-existence of a world outside North America. I would appreciate your sending me a contact telephone number A.S.A.P in order that I might organize the delivery of this wedding gift immediately. Pnina Hartley

To make a long story short i was discriminated against in being hired based on my age. There were kids win had zero sales experiance that were hired i have 2 decades in sales experiance

my wife and I have been shopping for mattresses for about 2 months and have never found just what we wanted for our electric beds. I read the add in the last saturday paper about the sale, but as we couldn't get to go on Saturday, I called the 800 number for bedding, and was greated by a charming woman who researched what we were looking for, and advised us that the Tysons corner Bloomies had an unusual brand which seemed to fit our needs. She registered our purchase,so as to continue the sale price(which meant a considerable saving) and Sunday We went to Tysons Corner- one of the three bloomies who had the mattress. When we got there, they had a similar but different mattress, also by Natura, but not the one she had advised us to look at. We tried out the other mattress (same brand) and bought it on the spot. The sales person who helped us was very good, but IF IT WAS NOT FOR KATHLEEN DWYER AT THE BEDDING 800 NUMBER, WE WOULD STILL BE LOOKING FOR MATRESSES.I spoke to her the next day, but I regret that she did not get the credit(commission, bonus, whatever), as she was just a gem-would that all salespersons could approach her charm and helpfulness. She was the reason we purchased to mattresses we will soon have,and I wanted to make you aware of her sincerely, Lewis Biben MD

I've been a Bloomies customer for over 30 years. As far as quality of merchandise and in-store sales personnel are concerned, I have had very positive experiences. It is this fact that keeps me coming back. At the extreme downside, Bloomies needs to radically revamp its way of handling outside phone calls, a problem I've experienced several times. Today, I had a straight forward policy question I wanted to handle over the phone. It took over 15 minutes and 7 attempts to get through. The first 2 attempts, I tried to reach a specific department but was disconnected by your answering service and operator. The next 2 attempts, I tried to call in-store customer service but the line was busy. The second attempt, no one answered after letting the phone ring until the disconnect sound came on (the phone rang for at least 50 rings). On the 6th try, I decided to try another department, and no one picked up. On attempt #7 I finally reached a sales person who answered my question. The other complaint I have has to do with the background sound track used in the Chestnut Hill store. It is loud, obtrusive, and basically annoying music. In the past, I've registered my concern after randomly asking sales personnel and other customers for their reactions to the sound system: those I polled gave negative responses but the sales personnel say they've learned to tune it out. So, high marks for the best sales staff I've ever experienced. They know their merchandise and are extremely helpful and customer oriented. I would hate to see their efforts undermined by exterior forces like dismal telephone support and nerve wracking background music.

I recently ordered from the bridal gift registry and received good service from the orginal person I had placed the order. A few minutes I phoned to ask a question but the person who answered the phone would not even let me complete a sentence and kept interupting me and said she would relay the message as she was on the phone with a customer. Are you kidding me???!!!! This employee was so rude and should NOT be answering phones!!! And better yet....she was the management!!!! This is NOT the first time I have received this kind of service with Bloomingdales! I believe you need to review your employees more closely in the future if you want repeat clients!!!

I purchased two Juicy Couture sets. Both were the necklace and bracelet. One in gold tone and one in silver tone. I have had to return the silver tone once for discoloration and another time for the JUICY emblem falling out. I have returned the gold toned set twice for discoloration just as recent as two weeks ago. I am saddened and disappointed to say that the necklace and bracelet have both discolored and I dont even wear them every day nor do or have I ever gotten them wet. So i'm thinking that this is the cheapest costume jewelry ever at such a price. This is such a hassle and a nuisance for me to have to keep traveling to Bloomingdale's to exchange these sets. What can you do about this? I love the set but I'm really moving toward returning for a cash refund and not ever purchase from your jewelry section again. Please help. Your Disappointed Customer, Tamika Hogan

I hate to tell you but your answering system is LOUSY! We have been trying to speak to someone in customer service at South Coast Plaza and CANNOT get past the automatic answering system. We have account # 4308 5110 9424 2564 and the card indicates that it was valid until 4/09. We have NEVER received a current card but we have made purchases and no one has ever declined our business. We purchased a mens suit about ten days ago, put it on the credit card, but they did not have the correct size in stock. They had to order the suit from another store and had to resubmit the credit card. Today the salesman stated the card had an invalid expiration date. Yesterday, we made purchases using the card and there was no problem. My wife did finally get to speak to someone who told her that there is a new expiration date but she could not divulge that restricted information. Bull----. I quit

I registered with Bloomingdale's wedding registry in September of 2009 throught the Wedding Channel.com website. The promo Bloomindales was running at the time was anyone who registered would receive a free set of Waterford Crystal Toasting Flutes. I was married on September 19, 2009. I have not received the flutes. Helen Hart 48126 228th Street Flandreau, SD 57028 605-491-4598 hwheelz2003@yahoo.com

I am trying to send a cousin a wedding gift and because I live in the United Kingdom I am unable to supply an American zyp code and cannot complete the transaction. Doesn't a huge concern like Bloomingdales have customers abroad? Please either send me details of how I am able to complete the transaction, by email, by telephone to the United Kingdom, I have tried to do this for over an hour and becoming desperate. The couple will be married before I can complete the whole thing. Jacqueline L Oppenheimer, 6 Pike's End, PINNR MIDDLESEX HA5 2EX UNITED KINGDOM +44 20 8582 3800 jacquey@blueyonder.co.uk Please get this thing going as quickly as possible

I have just tried to call you from England on 10022 (212)705-2000 and was advised this number is not longer in operation. Perhaps your management should be advised and someone change the website telephone number. If I do not hear from you to our time tonight then I will purchase the item from an alternative source. Jacqueline L Oppenheimer Pinner UK