Bloomingdales Corporate Office & Headquarters

Hi thereI have a white wool and cashmere knee lnetgh coat and its just beutifulI love it, it only comes out of the wardrobe in winter but i do get my fair use out of itYou shouldnt need to get it dry cleaned too often either, i can normally wear mine for the winter, get it dry cleaned and it then gets covered and put back in the wardrobeGo for it! treat yourself, its not everyday you find a coat in your size with $530 knocked off itIts your size and its a bargain!!!hope this helps xxx

What I've never understood is how a wdndieg planner (not you, because even though I don't know you I LOVE this post!) can complain about how no one wants to pay their rates, but then insist they don't need to hire a professional service provider that charges more than $xxx.If I had a nickel for every bride that told me she only budgeted $500 for entertainment because that's what the wdndieg planner told them to even though they LOVE us and what we bring to their event (starting at 3 times that price) I'd be a very rich man.Top professionals should seek out other professionals of the same caliber. I've had to resort to referring my clients to a wdndieg planner that's 350 miles away and that, is a shame. Particularly when I have brides changing their dates to hire us, verifying that we're available before they nail down the date at the venue, and the like.

Bllomingdales is the worst customer service ever.. i will stop my bloomingdales account and never use them again.

I was at Bloomingdale's Century City last night and ready to make a purchase. I had with me 3 $25 Bloomingdale's Reward Certificates that had expired not long before. I asked my sales rep to look up the certificates on my Bloomingdale's account so that they could be applied to the purchase. She told me I needed to go to "customer service", which I did. The rep there apologized but said they no long do customer service, so I asked to be connected by phone to whomever is customer service. The rep connected me to someone who looked up my account and confirmed that the cet they could do is mail me replacement certificates. In contrast, a Nordstrom's sales rep asked me rtificate serial numbers I gave her were valid. I told her I live 100 miles from LA and do not get to Bloomingdale's often. She put me on hold and said she would speak to her supervisor. After several minutes, she came back and said two supervisors said the same thing: that the besduring a recent purchase if I would like her to see if I had any rewards I could apply. She accessed my account with the help of customer service, found several rewards, applied what was necessary for that particular purchase amount and put the remaining amount on a gift card. How simple and efficient. No paper, no mail and no delay. It is ridiculous that Bloomingdale's refuses to get up to speed on this. It is such a waste of everyone's time. It is a simple computer operation and it makes everyone's life so much simpler. The sales rep, customer service rep, and those many other people who end up dealing with paper certificates along with me, the customer, would be far better served if Bloomingdale's adopted Nordstrom's reward certificate practices.I'm disappointed with you Bloomingdale's. I think I'll stick with Nordstrom.

Why would you conduct today's e-mail promotion for Ralph Lauren? He has been one of my favorite designers for many years and one of the reasons that I shop by e-mail since moving to Wyoming (not too many Bloomies in the Bighorns). However, the recent debacle about the Olympic costumes shows how completely out of touch his brand is from the majority of the American people. I will never wear another Lauren let alone buy one. Also, at a time when we need a boost of national pride, they are using an iconic beret as headgear -- the Basques here in Wyoming are thrilled to have their culture singled out. I would rather see our team march in wrapped in towels as long as the towels were made in this country. I know that the Olympic Committee keeps saying to Congress that private monies are used and that they -- the representatives of the American people -- need to keep out of it. However, as one of the contributers to the Olympics -- they have gotten my last dime as they failed to spend it wisely, i.e. promote the American garment industry. By the way, I have been buying most of my clothing at Amiazon's My Habit as that site routinely cites the country of manufacture. All that is indicated by Bloomies is that the item is imported and one has to wait to receive the article to determine its origin and then, if of Chinese manufacture, return it.

RE: Faye on 6/19/2012 (Original Message at bottom) With such poor spelling and grammar I could barely understand what you were attempting to convey but you seem like the typical person who feels entitled to the world because you exist. Phrases like "help me now and make your black platnum customer card holder happy and go out of your way and my gifts gift wrap you low pay MORAN" (sic) are proof. I wouldn't doubt it if you walk around with that black platinum card out and pinned to the front of your shirt so you can feel like you are important. Please...move on to the next credit card and purchase a dictionary. "MORAN"??? Really??? It's MORON you meathead! --- Original Message from Faye on 6/19/2012 ------------------- I will never shop at Bloomingdales due the fact of their sales Custmer care low experiance service. I never felt so humilaiated that i was Yesterday at Bloomingdales South Coast Plaza. I had purchased some clothing and shoes and wanted to get them gift wrap so i asked the lady at gift wrapping counter that id like to just purchase the wrapping paper and ii will then wrap them my self later on, the lady was telling me that she cant do that even if im paying for she would not just tear the wrap and to charge me caus it is not the Bloomindales policy you would have to wait or i would have to only pay for it and wait till she is done even though she did not have a customer but she refused to do it. What a bad customer service and so unprofesstional. i then walked upstaires and sked to speak to Manager in charge Sherri Nguyen she not only did not know how to handle the situation she immdiatley pulled her business card and telling me if she can help me in the future in any way let her know, what a joke HELP ME IN THE FUTURE, help me now and make your black platnum customer card holder happy and go out of your way and my gifts gift wrap you low pay MORAN. Never will i shop at BLOOMINGDALES.

I will never, never, ever, ever shop at Bloomingdales. I ordered the mentioned jacket over the telephone Jul 8'. My shipment address differ to my billing address. I gave my shipping address to the girl as Coach147 Christiana Mall, Newark, DE 19702. After placing my order, I received a notification on my cell phone, I checked it and was Bloomingsdale confirming my order, however my shipping address was wrong, it was Coach 147 Christiana, DE 19702 I immediately called your customer service to rectify it. They said they can't change the address but will speak to the delivery agent UPS. As I was tracking the status I saw it will be delivered on Wed Jul 11. Late afternoon the jacket was not delivered I checked again my delivery status only to find out it was return to sender because of the wrong address. I called Bllominfdales to inform them they made a mistake with shipping adding (this is now the 2nd called to inform them about the wrong address) I spoke to 4 agents to rectify the mistake they made. I needed this jacket urgently by Fri 13 Jul. Your customer Service said the only options is to wait 5-10 days until they receive the jacket back than they can send me another jacket or I should order a new one and they'll refund me when they receive the one that' that was shipped wrongly. I told them now I don't want to wait so long neither do I want to order another one. I said why should I be punished for their mistake. They put me on hold for almost 20 minutes, I called back to to another agent explaining the same thing, I was put on hold again for a long time. I phoned back again explaining all over again!!!! I left it like that, than I reived another e-mail informing me it was shipped & express service but no shipping address was in the 2nd e-mail only the billing. I called back to verify my address I was told they can'd give me the address where the jacket is shipped to. By than I was beyond mad, fuming!! I asked to speak to a supervisor or manager, I put on hold for a very long time but I hold on this time. Eventually the agents came back on line line to tell me the supervisor is too busy to take my call! I tracked it on UPS, showed delivery date Fri Jul 13. Late afternoon it was still not delivered I checked my tracking. UPS couldn't deliver because of wrong address. This was too much for me now!! After spoke to 4-5 agents giving the the correct address. I called to speak to a supervisor or manager but to no avail!! I called UPS after I saw they found my shipping address, I called UPD to verify the address, oh Lord they traced my old address, where ex husband lives. I panicked because I had a bitter divorce and was so scared he'll destroy it. I asked the UPS agent to please sent it to 147 Christiana Mall, Newark, DE 19702! Luckily it was not send out to my ex address. UPS corrected the address and the blazer will be delivered on Mon. I'm don't want the jacket I'm returning to the nearest store after I went through with BLOOMINGSDALES, I want my money back so am returning your jacket!! It was my vety first time to order on line with your company!!I want to report this incident to consumer report, I put on your Facebook page, I'll post it on all the website I can!

Do Not open Bloomingdales chg card Do Not Shop in their store If you like rude unprofessional service, lying, cheating & fraud then by all means shop at Bloomingdales .

Dear Sir, I have been a loyal customer of Bloomingdales for several years now. I haven't received a paper statement in the mail for over two months now since I usually make my payments online. Recently, I received a letter from your Payment Processing Department threatening me that if I didn't make a minimum payment in the amount of $77.00, they would transfer my unpaid account to a collection agency. The letter states that they had been calling me for x amount of time. I have caller ID and I just wanted to say that I have never received a telephone call from Bloomingdales in the past two months. I did call Bloomingdales directly last night and the agent who assisted me was a total bitch. She didn't greet me when I called the store and was very rude and sarcastic with me. Did she actually think I was stupid? She told me that there was no return address correspondence showing up in the system. I understand that we live in a society where the majority of people are liars, but I happen to be an educated and moral citizen born and raised in the United States and there is no reason for me to lie. I'm also employed and make sufficient money to cover all of my bills. My credit report score is in the high 700's and I have never been late on any of my payments before. On January 24, 2012, you guys charged me a late fee in the amount of $25.00 because the payment that I did over the phone didn't go through on time. This is not my fault because the payment was done on the same day, I believe that it was a Friday and it posted on Monday. There is no reason for all of this commotion. I asked the agent to please waive my fee since I wasn't aware of my late payment and she told me to hold on and that she would check. She didn't check at all because she came back to the phone in one second and said that her manager said no because they had already waived it in the past. So I did make the payment in the amount of $77.00 last night and on top of that the agent wanted to charge me an additional $14.95. When I told her that I would make the payment online instead to avoid paying that late charge, she told me that she would only charge me a $5.00 processing fee. I am NOT the type of person to write complaint letters; however, I feel that this is an important matter that I need to address with Bloomingdales corporate. Just because I make my payments online doesn't mean that you have to stop sending me paper statements in the mail. I did receive my bill for July in the mail and I believe that you guys sent me this due to the fact that I had not made my payment on time. I will pay the final balance before the 24th of this month, but unfortunately, you have just lost a valued customer. I won't be shopping at Bloomingdales anymore and will cut my card ASAP. Thank you for your attention to this matter. Marlene L. Ramirez. If you have any questions feel free to email me at lawstudent9260@yahoo.com

I have been trying to resolve an issue with an order sent (a gift) to a close relative. the issue being that the order was only partially received. One item was not in the mailing..but the shipping confirmation stated all items were shipped and I was charged for all three items on my American Express. The phone calls and the being put on hold go on and on. finally I was told in two separate phone conversations that they would replace the missing item,,,they did not follow up and then I was told they would have to confirm missing item with the receipent ( as if this were a scam the gift receiver wouldnt be in on it??) and again they did not contact the party to confirm that they didnt receive the item. Im not too hopeful as Im reading the other satisfaction comments here and almost all are negative experiences with bloomingdales.com. even today the party I spoke to said if she didnt contact the gift receiver at once she would call me back...yeah, more of the same incompentent people no call back!!

I will never shop at Bloomingdales due the fact of their sales Custmer care low experiance service. I never felt so humilaiated that i was Yesterday at Bloomingdales South Coast Plaza. I had purchased some clothing and shoes and wanted to get them gift wrap so i asked the lady at gift wrapping counter that id like to just purchase the wrapping paper and ii will then wrap them my self later on, the lady was telling me that she cant do that even if im paying for she would not just tear the wrap and to charge me caus it is not the Bloomindales policy you would have to wait or i would have to only pay for it and wait till she is done even though she did not have a customer but she refused to do it. What a bad customer service and so unprofesstional. i then walked upstaires and sked to speak to Manager in charge Sherri Nguyen she not only did not know how to handle the situation she immdiatley pulled her business card and telling me if she can help me in the future in any way let her know, what a joke HELP ME IN THE FUTURE, help me now and make your black platnum customer card holder happy and go out of your way and my gifts gift wrap you low pay MORAN. Never will i shop at BLOOMINGDALES.

I was coming into Tysons Corner Bloomingdales to pay my bill. I ended up in cosmetics where I asked a girl at spade Nk. I simply asked to pay my bill. She was sitting behind the desk and looked at me and said sorry I don't work for Bloomingdales. I said well can you help me find someone so I can pay my bill? She then pointed across the hall to the other desk and said they can help you. I asked the other girl if she worked there and she said yes. They are so rude. I finally paid off my bill to never shop there again. And neither will my daughters.

At the beginning of the year, I received an invoice from Bloomingdales indicating a zero balance and a late fee. I owed nothing and refused to pay that fee. The next month I received a new invoice - this time with a late fee added to the already fraudulent late fee. I again refused to pay and the harassing phone calls started. Twice a day -early in the morning and later in the day. Sometimes within half an hour of each other. Initially, I explained at first, but as the frequency increased I just became angry. Once an attendant finally took some positive action and removed some fees, but the next month they were back. Finally I told them to cancel my account, but unfortunately they have already lowered my credit rating, and the phone calls still continue. I feel like I am in a Kafkaesque nightmare with absolutely no legal recourse, and it does not feel good. I do know that I have walked with my pocketbook. I Will never buy anything in Bloomingdales or the parent company Macy's, again. It seems a very poor policy decision for Macy's to harass people who purchase thousands of dollars worth of goods from them, to the point that they close their accounts; as well as not an intelligent cost effective solution to have their personnel spending $4 a call in resources to chase an effective bill of zero value. They have probably spent over $500 chasing this bill. No wonder Bloomingdales is in financial trouble.

It has been impossible to get through to Customer Service by phone or online at either the store or at corporate headquarters to handle a problem. Try a letter to corporate office. Then shop elsewhere.

This place is truly not a desirable place to work at. I love retail and working with customers, but Bloomingdales draw vs commission tactic they have for those who should make commission is so confusing, the manager and the HR manager wasn't able to explain it right. They rob you and treat you like scum. The store manager at willowbrook is the biggest sarcastic & most fakest asshole.

The Bloomingdales is the most useless place to shop. I placed the oder online. first they send the order to wrong address then told me this order is not available. The customer service is so poor that I have no words to explain. They have all the customer service in Philippines which cannot understand the customer service ABCD. I will make sure I will not shop at this place in my life. Maz Hussain 630-913-3195

My daughter did her wedding registry with Bloomingdales. The day she registered I tried to order a mixer that was on her list. I got a message "chose something else because this item is no longer available". Why would they let her put it on her registry if it is not available. When I tried to talk to customer support (Eloise G) she did not seem to understand my problem. I asked for a supervisor 5 or 6 times and never got one. I now have a bad feeling about Bloomingdales. I think I will find somewhere else to buy the brides choices.

If I could give them a negative number rating i would. Bloomingdale's has to have the WORST online customer service. Trying to deal with them took an hour out of my morning and 12 calls to try to solve my problem. Whatever you do, DO NOT CALL the following nbrs: 800-555-SHOP, 800-777-0000, 866-593-2540 or 800-474-0788. You will only get the same extremely annoying automated menu and not a human. After I received the item e-mail confirmation I noticed it was being shipped to the wrong address. I immediately called customer service (a couple of times) and told them of the error. I was assured they would request a re-routing of the item to the correct address. It did not happen. I was so disgusted with this entire experience that when I did finally get a HUMAN supervisor in customer service I told her I'm returning the item and wanted to be credited shipping charges, which she obliged. I don't know if I'll ever do online shopping with Bloomie's again. AWFUL EXPERIENCE.

Hidden Danger: While riding down the Escalator at the Newport Center Bloomingdales I had a most Terrifying experience the Maxi Skirt I was wearing without my knowledge had become Entrapped in the Escalators teeth. A sales clerk whom had entered the Escalator behind me Alerted me " The right side of your skirt is Stuck" I Thanked her as I tried to pull my skirt out however I soon realized it was Really Entrapped. As the escalator was advancing forward I pulled and pulled to no avail. I was also wearing open toed sandals I Feared Unknown Danger my Toes jamming etc. Finally just before the last step I was able free my skirt. Suddenly the Escalator came to Abrupt Stop when I soon discovered the Left side of my skirt had also become Entrapped. When a clerk came rushing up to me stating " We have a problem with the maxi skirts getting entrapped on the escalator"" Your skirt will have to be cut off"Soon a loss prevention gentleman appeared he began pulling on my skirt he pulled and pulled while sales clerk stated I think we are going to have to cut the skirt off. "We will replace your skirt for you" Finally he freed my entrapped skirt. By this time I was experiencing some ANXIETY as they called the store Manager Kim twice to no avail. The clerk repeated lets go find you another skirt however ALL I could think of was I wanted to leave not in SHOPPING MOOD at the time. They asked me for my information which I provided loss prevention wrote my information down on a receipt tape. Stating they would follow up and call me the following day. As all I wanted to do is leave the store when I realized I was on the second floor I asked where the Elevator was The clerk kindly accompanied me. Suddenly I started to have a PANIC ATTACK while on the Elevator. By the time I reached the ground floor I had INTENSE SHOOTING Pain in the back of my neck which STOPPED ME in my tracks. The sales clerk accompanying me quickly got me a chair I requested and Ice pack. They asked me if I wanted Medical Attention I declined as I simply wanted to Leave. Again they called for the store manager to no avail. After 15mins or so with Ice pack the Intense pain subsided enough for me to finally leave the store. Shockingly Sad there was No Follow-up call etc. Out of Concern for the safety of others I placed a call to the manager left a message. No return call I called again the next day the manager denied ANY PRIOR KNOWLEDGE of my Incident?!. I then received a call the following day from Andrew in Loss prevention in Ohio he inquired about the incident. I informed him I had apparently sprained my neck during the incident. He minimized the Incident stating that "these incidents do Unfortunately Happen" He said he would call in a few weeks to see how I was feeling. My Concern was and is for others Safety as I am VERY CAUTIOUS when using escalators. As for replacing my skirt Andrew stated" Mail me your skirt and I will price it out on line"

I went into the Bloomingdales in Sherman Oaks, California on a lunch hour with a co-work and was very turn-off by their perfume sales persons. I asked the sales clerk if she would give me a sample of the Balenciaga perfume or spray it into a small glass vile. The clerk told me "we don't do that." I said, well Nordstrom does do that and it makes for a very happy and return customer. I said I like to have a small sample and wear the perfume for the entire day to see if I really like it than to buy something for over $100 and hate it. And, 95% of the time I will go back and buy the item. Nordstrom knows this and is very accommodating to their customers. When I returned back to work, I told this story to other co-workers. They in turn probably will tell other people and so on...I realize this isn't the biggest deal in the world, but it's important to be treated with every courtesy and not attitude if they want happy customers, which I will not be. I'll buy the same item at Nordstrom for the same price and I might add, get that little sample of this perfume to let others try. Most of this is good will...