Bealls Corporate Office & Headquarters

I would like to voice my displeasure at the customer service at your store in Riverview. My husband and I shop at this location every Saturday and have spent a considerable amount of money throughout the years. We have always had good shopping and customer service experiences until the last couple of months or so. First of all, when you go in the store to make a payment the process is so lengthy and most of the time requires the assistance of a higher up to help the cashier. also, why do you insist on a check number to pay my bill???? if i was sending it to you via the mail I would not be supplying that information....a few weeks ago we were in the store, the check out line was extremely long and there was only one cashier. someone was returning and repurchasing about 15 items and there was no back up to help the cashier. This Saturday I was hoping to buy a pair of jeans. Again, only one cashier on duty and another problem. My husband and I were next in line and someone was trying to make a payment. I can only assume that the check was bad because it wouldn't go through and the cashier had to call someone. I told my husband that it was not worth the jeans (after spending 15 minutes on a line) and left. as we left, the cashier began calling for assistance from another employee to check us out. why does it take a customer walking out the door before the cashiers have sense to try to call for help? when we got home, we were so upset because I really wanted the pair of jeans that we called the store to speak with the Manager. Apparently, the Manager is on vacation until next week! sounds like my shopping days at Beall's are just about over!!!!

I would like to thank you for one of your employees of the eastland Tx store for being a lying thief . They stole my wifes 400.00 i phone 9/25/10 then were not cooperable with police at all. As you know you cant get ins on a I phone. Our family spent a lot of money at your stores , key word spent. We will never step foot in another one. Hope he chokes on it. Thank your employees in Eastland Tx store for me. And you for loss of bussiness. Have a nice day. Jerry Kuhn Breckenridge, Tx 76424

Dear Bealls Outlet Customer Service Supervisor / Manager: I would like this email / letter to serve as a Formal Complaint against the manager, Reah, at the Bealls Outlet located on Florida Avenue near the intersection of Busch Blvd. in Tampa, FL. This female manager is in her 50s or 60s, Caucasian, blonde and about 5' 7" or so. She did angrily identify herself as a manager when she was insulting me. At approximately 3:45 p.m. today, Friday, August, 6, 2010, my 73-year-old, handicapped mother and myself walked into the Bealls Outlet near the corner of Florida Avenue & Busch Blvd. While we were shopping for shoes, I put approximately 10 - 12 EMPTY shoe boxes into my cart. The shoe shelves and boxes were a mess and most sizes were not in there correct place. On occasion, I have taken empty shoes boxes because I know that the boxes are either thrown away or recycled by Bealls Outlet. It's important to know that over the years, I have never, ever had a manager aggressively disrespect me and my handicapped mother in front of other customers and employees the way this manager, Reah, did. The attack was undeserved and completely unnecessary. I put my $70 worth of purchases on the counter (the total purchase ended up being around $55 with the use of a store credit & my Friday card). When we were next, Reah starts to question / attack my mother and I about the empty shoes boxes. Before she attacked me, I was going to tell her that I would be happy to show her that each box was EMPTY. Reah was unconcerned with the fact that the boxes were empty. In a very aggressive manner, she begins ranting that all of the shoes have to be in boxes. She repeats herself again more loudly attempting to provoke me to argue with her. I asked her, "If each pair of shoes has to be in a box, then why are most of the shoes NOT in boxes?" Almost the entire clearance rack of shoes was NOT in boxes, as well as the regular price shoes. She did not answer me, but created more of a scene by again saying that all of the shoes have to be in boxes. She said something about other customers taking shoes with no box (I did not understand this part of her rant). I asked her, "What does that have to do with me?" That questions only made her more angry. There was a line about 6 people behind my mother and I and Reah was standing over the boxes and not checking out my items. All of the customers behind us in line are sighing and moving around in disgust because Reah would not ring up our items. I told Reah that no employee or manager at any Bealls Outlet store had ever had a problem with me taking empty shoe boxes because they are thrown away or recycled. Reah's face was becoming distorted and red with anger and she told me that the boxes were HERS (physically putting her hands on the boxes in the cart which was several feet from the register). Reah's behavior scared both me and my mother. My mother shot me a look like "let's get out of here." My mom told me in the car she was very scared of this woman. At this point, I nervously laughed a bit because I could not believe this woman was really attempting to fight with me about empty boxes. I truly felt like I was having a "Twilight Zone" interaction. I felt like Reah was trying to keep me from purchasing the items I had on the counter because she continued to go on and on about the boxes. I said this is an absurd / silly conversation and that I would not argue with her about it. She continued to argue and say that the boxes were HERS and said it was not a silly subject. I told her that I had spent a great deal of money at that location alone and the manager had never treated me badly about empty shoes boxes or anything else. Reah angrily snapped back and said I'm the manager now and that's why the other manager is no longer here. Reah then said that she did not care how much money I had spent at Bealls Outlet or what had happened in the past. Reah had taken this situation she created too far. I firmly told her to check me out so my mother and I can go home. At this point, a young female, African-American employee was paying attention to the fact that there are now 8 or more customers listening, sighing and waiting to check out behind us. This employee does the right thing and opens another register in order to move the annoyed / angry customers behind us through the check out process while Reah continue to push to engage me in a fight. Reah then said I needed to ask her permission to take the boxes and that I should have been "courtesious" and asked her to take the boxes. THERE WAS NO TIME TO ASK FOR ANYTHING BECAUSE SHE VERBALLY ATTACKED ME. I asked her if loosing the sale over this was really worth it. I said I can't believe you are continuously trying to argue with me about these boxes. All of the other customers were quiet, listening to the manager scold me like a child. She said again that I needed to be "courteous" and ASK HER PERMISSION to take HER boxes. I said one more time that I would not argue about this anymore and then I stopped talking completely!! Reah continued to say several times that I should have been "more courteous" to HER and asked her permission for the boxes. She had to have the last word which I was happy to give her because I was scared and wanted to get out of the store. My mother and I were embarrassed and disgusted with the way we were treated. This manager's unprofessional behavior was totally UNNECESSARY!! In this bad economy / recession, it is very poor business logic to insult and attack devoted, long-time customers who often shop at multiple Bealls Outlets. I would think that each store / chain would want to retain their frequent customers and encourage them to purchase from their company. There are so many different ways this manager, Reah, could have handled this situation: 1. She could have checked the boxes to see if they were empty (which she never did) and allowed me to take them. 2. She could have told me nicely and professionally that I was not allowed to take the boxes. I would have accepted that and gone home. 3. She could have calmly and in a professional manner explained why the boxes were important to the company. (She acted possessed about the fact that the boxes were HERS personally). In addition, before my mother or I shop at another Bealls Outlet, I would like to know the following: 1. Will this woman be reprimanded for her aggressive, disrespectful behavior toward me and my elderly mother? (Do I want her fired? No...but, I don't want her to release her angry wrath on another customer) 2. Will further management training be offered to Reah? (She needs extensive training on how to properly and professionally act towards customers and humans in general. She needs to be taught that you never disrespect customers, especially in front of other customers. NO EXCUSES. Why would anyone want to shop at a store where they will be treated badly?) 3. Will our horrible treatment be overlooked and Reah transferred to another store where I will then encounter her anger again? 4. What actions will be taken to restore my faith and my mother's faith in Bealls Outlet? (We both feel very apprehensive about shopping at any Bealls Outlet after today's bizarre rant).

I have been a Bealls customer since they arrived in Palm Coast Florida. I was awarded a Bealls credit card based on my excellent credit history. I always had paid my bills on time. However, due to our extremely bad financial environment and the fact we are in the failing construction industry of our esteemed Florida, my payments were late - however paid. Also my balance was paid-in-full as soon as our clients paid us (which is always LATE!) Since I knew my balance was paid in full I went to Bealls this evening. Denied CREDIT with no outstanding balance after 18 years of being a loyal CUSTOMER! Thank you very much. You have lost my family and many,many friends as customers. THANKS ALOT!

.. My family has been living here in the Ponte Vedra Beach area since 1974. We have shopped at your 'Bealls Store' located here in South Jacksonville Beach area since it opened. Your 'Bealls Store' located in the 'South Beach Regional' shopping center is going out of buisness, and was/is having a 'super sale.' I went there on Saturday afternoon, May 8th, this year (2010)with a good friend of mine. *When I was checking out, I was using my personal check, with all my information on it- including name, and phone number. My address was different than my drivers liscense, but everything else matched! So the cashier called for the floor manager- CHERYL- for approval to use check. I NEVER have met such a rude, unprofessional woman in my life! She immediately refused me using my check- claiming store policy has to have the ID and check address match. I told her I understood- showed her my badge (proffessional, paid fire dpeartment employee), and a credit card that had the 'correct' information that matched the check). I NEVER had a problem with using my checks there- EVER! As we 'argued', she told me, LOUDLY, to leave the store, or she would call the police. Now I wish I stayed, cause I know all the police in the area, and I could of at least of had a 'report' of the incident. Anyways, I left, and called my mother- living right down the street- and she said she would come up there and get it for me. The reason for the address difference was cause I just switched homes- (homestead reasons). What she didn't know was that my good friend was right there still, in the other check out- and heard the store manager- CHERYL- telling the cashier, in a loud voice, over and over- 'He just doesn't know who he's messing with!' Hm.. sounded like a threat to me!! What she also didn't know, is that my good friend Susan, happens to live right next door to the CEO/President of Dilliards. And they are GOOD friends. I wasn't going to do anything about it, but he advised me to make a 'formal complaint' and if I had any problems, or felt your 'solution' to her total disrespect to me, was not what I concider proper- to let him know, stating that he knows ALOT of 'high position' people in all the local department stores here in Jacksonville! Anyways, I returned back to the store, this time with my mother, and with Susan, 20 minutes later, and I asked for the manager- SHERYL- and when I spoke to her, I made a formal appology, stated that I would still like to make my purchase (well over 200$). She told me I was rude, and literally gave me a lengthy speech infront of everybody- costomers and all- and again I apologized. She told me she had all my stuff put back on the shelves, said she would not let my mother make the purchase, and told me to 'get out of this store!' I have never seen a person, espescially one in 'authority', being so rude and unproffessional! I could not believe, nor could my friend or mother, that a store manager would act like that. Here I am, a professional fireman, with a badge, credit cards- all confirming the info on the check, and she still was irate in her speech and actions! I have never been yelled at by a store employee. As I/we left, we said that we would NEVER shop here, or any other Bealls store, ever again... This woman shouldn't even be allowed to be in the back stocking shelves! How she became a manager- wow. That's going to hurt your store. I pray she is not going to be 'transfered' to another store, when this one closes. Although a Christian, and really thinking hard on this, and what to do.. I felt a formal complaint of the full/exact details needs to be brought to your headquarters complaint departments attention.. * I would love to know your actions on this situation.. I cannot BELIEVE she made those 'threatening comments' after I left, especially infront of other customers! I am hoping to be contacted back ASAP, as to your prompt responce as to what the next action is going to take place. I gave a copy of this letter to our CEO friend, and we are waiting on your responce. Its to bad, one bad apple, just ruined your stores sales.. I,Rob Reesh, can be contacted, ANYTIME- at 904-568-0043. Thank you for 'investigating this terrible situation', and for getting back to me. God Bless- hope to hear back from you SOON! Thank you SO much for your help! A 'prior' Bealls customer. The store is the Bealls department Store, 3876 South 3rd. Street. 32250. 904-246-1331. THANK YOU AGAIN!!