Barnes & Noble Corporate Office & Headquarters

I am a special education teacher in the Antelope Valley. For 9 years we have taken our students into the local B&N store. Our routine is to go into the seating area reserved for Starbucks. We leave 2 backpacks on the bench, get some of the students’ books while the remainder of students browses the store and visit the music station. At this time, the five adults order from Starbucks. By the time we leave, at least 4 students and 3 staff purchase book, magazines and music. Today, we were told that the students could not sit in the Starbucks area unless they were purchasing something. I assumed that because of the new management, they did not realize that these were special needs students. After introducing myself to the manager, I was informed that this was the new policy. I contacted the corporate office where I was again told that each store has the right to conduct their own rules. I find this another way to pass the buck so as not to take responsibility for poor customer service. I instructed my students and staff to not purchase items from the store and explained to the students that the best policy for life skills is to find ways to stretch the dollar and investigate alternative methods to purchase books, magazines, etc. In the past, I have purchased gift cards for staff and friends for 12 years from B&S. This too, will end. We are looking into the policy of Amazon.

This is the WORST STORE IN THE WORLD ALL B._. I AM STILL WAITING ON A RETURN CALL I spoke to your 1-800 number tonight. After, I started getting a run around about an order I asked to speak to a SUPERVISOR. I then got an additional run around, and was even told " NO I am not connecting you to a supervisor." I WILL NEVER SPEND ANOTHER DIME IN THIS PLACE - BORDERS BOOKS SO FAR HAS BEEN GREAT!!!!!!!!!!

i recently bought a nook i loved how easy it was to find & download books, until about 6 weeks in the problems started. the first one just die the second one came with a defective batery so i used the first one, i worked kind of it would not hold a book mark & after getting twords the end od the book it went back to page one. i contacted support after the 3rd try i got someone e to help me. first call the woman was not very compedent so i asked for a manager she said he would be on the phone in few minutes so 45 minutes later no one picked up. i called from another line spoke to Sherie told her of my previouse problem ask to speak to a manager, she said i would not have that poblem again Ryan the manager would be with imediatly. 30 minutes i called & sopke to Brian he was very helpful! other than my exsperiance every thing else sucked!!! i hope this defective issue does not the NOOK does not continue since i'm unable to buy an extended warrenty. if i do i will sit @ the NOOK sales area & make sure they it's issues & the POOR service they will receive from your support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Sencerly Mark K

I have been a B&N customer for over a decade. I shop at the Temecula Ca. store. I encourage you to look up my account to see what a wonderful customer I WAS... Today I went into the store, picked out a magazine, purchased a cup of Chai Tea and a $10.00 cannister of Earl Grey tea. I sat down to look at my magazine and was promptly told I can no longer look at your magazines or books unless I purchase them first. REALLY???? Are you kidding me??? The cafe employee, who is always rude by the way, told me that people sometimes damage your products... o.k. I understand there will be some collateral damage to your products... this is called the cost of doing business. You can return these items to the publisher I'm sure, and receive some credit back for damaged goods, yes? Even if you can't, I promise you that the money you saved in case I damaged your magazine will not make up for the money I have, and would have spent, in your store. I suggest you look up my account. You will see that I spend literally hundreds of dollars in your store annually. Generally I go in, get my tea, browse some magazines and books, and then usually I wind up buying them. Sometimes not, but mostly I do. I am also the kind of customer who respects other peoples property, and I have NEVER damaged anything I looked at. If I did, I would buy it. I realize that is not always the case, but it is not going to be cost effective for you to deny me the right to relax and enjoy your products before I buy them. So, today you have lost a long time loyal customer who spent hundreds of dollars in your store to save the cost of a stupid magazine... bravo. I suggest you look up the definition of customer service and re-think your flawed policy. In the mean time, I will send my money to Amazon.com from now on. No, I can't browse the merchandise first, but neither will I have the unpleasant dealings that I had at your store today. Sincerely disappointed, Rose Crimmey

I spoke to your 1-800 number tonight. After, I started getting a run around about an order I asked to speak to a SUPERVISOR. I then got an additional run around, and was even told " NO I am not connecting you to a supervisor." I finally hung up on the " Customer Service " person and then redialed. Well, wouldn't you it, the whole thing was starting again. This time it only took 20 times asking for a supervisor to get a supervisor on the phone. This wonderful lady ' Nikky ' could not stop apologizing, cleared everything up and told me they woukld review the tapes, as everything is recorded. I guess that after having a career in dealing with people at the highest form of Government, I'm not use to having people in " Customer Service " say " NO." Don A. USN - NCIS ( ret )

Sorry, for the misguided Stars. This aforesaid incident was not 5 star, it was below 1 Star

I have been a B&N member for quite a while. Over the last few years I have seen several changes....It used to be my favorite place to go. Grab a coffee,snack and purchase a book,magazine or music item. I am told I can't sit there and I can't sit there either or look at anything while sitting down. The employee was so rude and the manager when I tried to talk to him just said quote "We have created a monster like Norstroms we want to sell things. "Wow" nothing like chasing your customers out of a store. Norstroms they are not the customer service is so poor by some of the employees and the one manager that I talked to in the Temecula, Ca. store. I will not go back there and will not be renewing my card. Why pay $25 to get treated so badly? I will go to another bookstore and spend my hard earned money there...

I ordered holiday gifts from Barnes and Noble. Though I had paid $50 several weeks ago to preclude any further mailing fees, B & N still charged me for postage and handling. I canceled the order WITHIN THE HOUR. However, they insisted that they had immediately sent out the package and could not cancel the order. Most, if not all, states protect consumers by allowing them to cancel an order within a reasonable period of time. There are also federal consumer laws similar to state laws which provide for the right of the customer to cancel within a reasonable time. Surely an hour's time between ordering and canceling is reasonable. I am very surprised that a so-called reputable firm would be so penny-wise and pound-foolish. They persisted in their rushed order but, in so doing, they have lost a very good customer- permanently. Not smart, Barnes and Noble. Not smart at all. Any CEO that allows this to happen as a matter of policy is no wiser. Talk about winning a skirmish and losing the war.

I visit the store at least 4-5 tmes each week.My comfort level depends on which store i visit.The one 10 minutes from my house( Avenue of West Cobb) located in West Marietta,Ga.)is great to walk in get something from the cafe browse around then go.The only place to sit is at or directly infront of the cafe.Not good when you want to concentrate exp;meeting,study group.ITS HARD to balance books on ones lap. Why are there chairs hidden on the other side of the store where the greeting cards are...i have never seen anyone SIT and read greeting cards.And who is going to drag a large wooden chair to the other side of the store.There are a carzy amount of tables all over the store filled with books,,,,really !!!Who ever manages that store needs to go on a field trip to the store's on Barrett Parkway,Camp Creek pkwy and Northpoint Mall.There are no book groups..but then again there would be no where for them to sit.With the amont foot traffic where this store is located this store could really be a great book store on many levels.COME ON MAKE 2011 A NEW AND BETTER BARNES AND NOBLES,I ACTUALLY WILL DRIVE THAT 45MINS TO CAMP CREEK PKWY IN ATLANTA,GA. JUST FOR ITS BETTER SEATING AND ATMOSPHER.

I am a volunteer at Hillview Nursing Home in La Crosse, Wisconsin 54601, and today I accompanied a resident who is confined to a wheelchair to your store in the ValleyView Shopping Mall. My first impression at your store was the entry and exit doors are extremely small and not wheelchair friendly. Secondly, many of your aisles make it impossible for others to walk by or go around the chair. In particular, a person in a chair would definitely not be able to shop in the childrens' section. Lastly, the coffee shop area is almost impossible to seat a chair comfortably near the small tables. We did manage by moving the table forward and placing the second chair at the next table. They did have a ramp to go into another area but have you ever tried pushing a chair up a steep ramp. Certainly a person my size and age would not be able to accomplish that task. Please take the time to investigate this situation so everyone, no matter what handicap they have, can comfortably shop in your store. Thank you.

Our Barnes and Noble in Encino used to be our favorite family place to go. Since the new management came in, it has become just the opposite. They created new rules, that basically prevent you from sitting anywhere in the store besides a designated area which looks like a train station. It lost it's touch. The manager responded to my complain:"sales went down, and I don't have enough employees to keep up the store". Too bad, Mr. manager, your attitude will NOT boost your sales. I am going to Borders.

to poor its been 60 days and Have not receive Either my book or the money this happened 8/18/2010

This is a review of your on-line services and your store services. Today I tried to return a defective NOOK, for which I could not because I did not have a receipt , although I did have a copy of my charge account that stated I had purchased said merchandize. During this process, I was told that I purchased 4 Nooks, at 4 separate locations, at 4 separate times and charged them all to this account. This is false. I called my AM EX people and they were puzzled by the information, since I had not purchased 4 of these inferior machines, nor had I been charged for 4 of these machines. Frankly, this is the last straw. I cannot order online, because of some perceived ill that happened years ago, and for which I do not understand, and now I have a defective NOOK that I gave my husband for his birthday. I will be advertising everywhere about the service, the implication that I did something deliberately wrong with my charge card. . . and the fact that the thing never worked anyway. If you want to discuss this, please feel free to call me at 425-793-1616 D. Gail Jones

Ordered an mp3 book today. After order was completed I received an e-mail for download. When I went to download the mp3 I was told that I was required to download THEIR play program in order to get my order. Downloaded their required program only to discover it was NOT compatible with VISTA and it crashed my hard drive. Contacted their customer service, spent 1 hour on the phone dealing with woman that could only read from a menu sheet (don't know what third world country they were in)asked for their corperate number and they gave my a "call center" number in New Jersey and a voice mail. Will NEVER orde from Barnes and Noble again. HOPE THEY GO OUT OF BUSINESS. I will only order from Amazon now.

I was given a NOOK (the beginning of June) as an early birthday gift. I read A LOT! I had loved it and even encouraged others to purchase one. One of the questions before even purchaseing one was if I needed a credit card. I was told no that it was ok to use a B&N gift card. However, when I couldn't download books I was informed I did need a credit card as a default. So okay I took care of that but I purchased giftcards and used those. On August 1, 2010 I go to download a book and they say that I can't because tere is a problem. I called the tech support who said I needed to tk to the Sales audit people and then my nitemare began. They are the rudest people! They said I owed them money and when I asked how this was possible they Refused to answer me even though I went ahead , for now, and paid what they said I owed, I asked why I could not download ANY of my books. They had FROZEN MY NOOK!! Now I had purchased books since getting it and this, to me, is like someone coming into my home and taking books that I purchased from their store and putting them back on the shelf. When I call I get the run around and although the manager from our B&N did get some of them back she could not get them all. I was there and they were rude to her as well. I am so disappointed because I absolutely LOVED my NOOK and now I don't know what to tell people. Maybe it is time for a KINDLE!

Online ordering is awful. I was given gift certificate and had problems with both orders. Customer Service ignores or sends automated emails - no one actually reads your email. I applied gift certificate and paid remainder with Paypal, but B&N charged Paypal the entire amount and I can't get my money back after countless emails, phone calls, even contacting Paypal. Don't order from here, go to Amazon. They will ship your entire order free, even if it's split into available and pre-ordered without waiting for the pre-order to come in.

Greeting's to all concerned, I am a Special Education Middle School Teacher. I Often buy books at your franchise, located in Pikesville, MD. On Tuesday the 24th,of August 2010 I went to your store to conduct business on a check that was issued to me in 2006 for the amount of $13.00 and some change. I realize that this check is by far out of the date and the void after 180 days status. What I don't understand,that is my money, that your company donot have to issue me another check, But really thought that you would honor that check, that it was issued from your company and that I may be able to use it on another item. I was VERY DISAPPOINTING THAT YOUR COMPANY DID NOT OFFER TO SOLVE THIS PROBLEM IN ANY WAY. I know 2006 is a very long time but never the less the check has not been cashed so my money is still in your company. WHY CAN'T I HAVE MY $13.00 DOLLARS BACK dliely@verizon.net I will not use your company again and will alert my co-workers of this I am really hurt. I just don't BELEIVE IT!!!!!!!!

I got my Nook in Feb. and have had one problem after the other with it. None of them are problems I have created but all of them have cost me hours online with customer service agents who are largely unhelpful and slow. Problems have included server errors effecting both downloads and billing, mistakes in crediting my account, delays of up to 3 months in billing me for downloads, double billing me for downloads and more. This is probably the worst delivery and support of a new technology that I have ever heard of. B&N will not get my future business.

My husband purchased a Nook as a gift for me early this year. I was very excited about this gift!! Three weeks ago it stopped working and my husband contacted customer service and we were told we would get another Nook. We sent back the bad unit and got the replacement...it was a "refurbished Nook". I did not purchase a used Nook and I did not want a refurbished Nook. I called customer service and they stated that if I read the warranty about the Nook, it states that it is at the discretion of B&N if a "refurbished Nook" is given. If a consumer does not have the finances to purchase new, they should be able to purchase a "refurbished Nook" at a discounted price. It is an insult to give anything less than new. If a person were to purchase a 25 inch flat screen TV and it stopped working within a few months, I am sure the purchaser would expect NEW TV, not a previously repaired one. I am disappointed in Barnes and Noble.

I want Barnes and Noble stores to introduce a simple computer program for an improved customer service and an increase in sales. I would like to be able to be put on a reminder list to be contacted for specific requested books when they finally get released in paperback. I don't care for the concept or additional price of hardcopies and would rather wait, but am likely to forget all about certain books over the course of a year even when I jot the name down somewhere. I suspect there are many customers who would use such a service once they knew it was an option. It's something Amazon doesn't do...yet. Thanks, Seth