Ann Taylor Corporate Office & Headquarters

I am a Wilmington NC resident and was shopping in the Raleigh/Durham area. I had a top that was defective that needed to be exchanged. All they had was a petite, which was too small. Since the purchase was 60 days old they wanted to offer me the sale price. I let the cashier know that I love the shirt… It's defective. She spoke with her manager Chris Painter of store #611 and told me it's policy. I took my merchandise and Contacted store #1009 in Wilmington NC. Jillian quickly found the merchandise at another Ann Taylor and arranged for my fair exchange. My experience at store #611 (Raleigh) was embarrassing and the manager had her cashier ( who was very nice) Handle… what should gave been a managers job. Thanks to your excellent customer service at #1009 I will continue to shop at Ann Taylor.

I am yet to get an email stating that my order was returned and money was put back on my card. I have tried contacting customer service by email twice and still no reply. It's like a damn joke but I'm pissed and will get to the bottom of this

I just ordered a blouse from AnnTaylor.com only to have the blouse go on sale - 50% off! Not only would they not price credit me, they also wouldnt allow me to cancel the order, all because I used a "welcome" promotion! I will never purchase from ANN TAYLOR again! This is the most ridiculous policy I ever heard of especially from an establishment such as Ann Taylor. Ann Taylor I expect better customer service than this!

Poor customer service. People in stores lie to their customers. I have the AT card, get the coupons and when I ask the clerks in the store they lie about avaialbe coupons. I had a return today and clerk refused to credit my credit card because it had been replaced and I didn't have the original card. If they can process cards over the phone or cards that don't work, they can type in my card number (I have it memorized). AMEX confirmed I can still get credits to the card, just no charges. BTW My return was two pairs of pants that started falling apart less than 30 days after purchase. AT used to carry good products and used to have great customer service. Their success has gotten to their heads.

ANN TAYLOR has the worst customer service ever!!!! I ordered three items from Ann Taylor's website and after not having received them for more than a week after I had been told they were shipped I used the UPS tracking number to see where my package was in the shipping route. It said it had been "delivered" a week earlier. I called UPS to let them know that the package had not been received (I was home all day on the day it was supposedly delivered). I also live in an area where theft of the item from the door would be highly unlikely and I don't have near neighbors who could accept the package. They replied (very rudely) that there was nothing they could do because of their agreement with the vendor (Ann Taylor). I then called the Ann Taylor customer service center. It is almost impossible to reach a real person on their ridiculous telephone system -- you receive one recorded message after another. I did finally get a representive to be told that they could reorder my merchandise, but I would have to pay for it all over again (even though I informed them that I had already checked with my credit card company and that the transaction had gone through). I asked to speak to her manager. She informed me that they would not re-send the order -- EVER. They would begin an investigation within 5 business days and I would be notified when they started their investigation. IF it was discovered that my order was not delivered to me -- then I would receive a reversal on my credit card (this was an order for over $100). She had no idea of how long this might take. Both of these women had an extremely poor attitude and it was evident they could care less about this situation. I have been a very consistent customer in the Ann Taylor stores but I WILL NEVER ORDER FROM ANN TAYLOR EVER AGAIN!!!! I will also think long and hard before I purchase anything from their stores.

Sorry - I have shopped at Ann Taylor for years. All my relatives know to give me gift cards from there. No more. First time ever, I need to return something. Guess what, Ann Taylor must be doing very well to hire everyone working in the store as a manager. The employee I was dealing with was not helpful, so I asked for a manager, she said she was a manager. Really? Then the next employee coming to the counter, I was told to talk to her, she was also a manager and a third person coming up before I even had time to talk to the 2nd one was also a manager, but then that manager had to get on the phone supposedly to talk to another manager that was not in the store, but that I was not allowed to talk to. Also,they all switched to speaking Spanish with their backs turned to me. Rude. Anyway,I done with this store. Customer service stinks and I have other places to explore now.

I worked for them in las vegas. Horrible unorganized place to work at. I was the only male in stock in an all women store. As soon as some fat cow bitch became manager she tried to get rid of me by cutting my hours. Eventually i quit due to the bullshit lies. Fucking man haters.

I recently stopped at the Loft store in the outlet mall just outside Atlanta and was told by the sales associate that I was "eligible" for an "upgrade" to my Loft card and that the "upgrade" would give me a 10% discount on my current purchase and that I would earn more points with my "upgraded" card. Yesterday, I received in the mail a MasterCard - NOT an upgraded Loft card, a MasterCard! When I contacted the number on the credit card, I was told that a MasterCard account was opened in my name. Not only is this practice unethical, but it is also illegal. I intend to write a formal letter of complaint to the corporate offices but thought a warning to the public was also in order. No mention was ever made about applying for a MasterCard and, as you know, the opening of a credit card, and the subsequent closing of the account, could potentially negatively impact my credit rating. Beware of offers for "upgrades" to your accounts!

Poor return policy....always changing. I have shopped with ann taylor for years and years, including back in the day when their shoes were made in italy and they used fine fabrics. Now you just see the same old thing being reinvented over and over again. But its their ever changing return policy that keeps changing and getting more and more confusing. Now, it appears that they will limit your returns even if you are within their return policy. So basically a purchase may be a final sale without the customer knowing it. This is crazy!!! If you buy an item and it cannot be return for whatever reason, it needs to be told to you in advance and noted on the receipt.

My mom & I shopped at Ann Taylor the Loft on July 12 (my birthday) for my presents. She bought me two pairs of capri's & two pairs of khakis. I wore one pair of the capris & then washed it on the delicate cycle ( fairly new front loader washing machine I've never had problems out of). I had a few items in the wash with the one pair of capris. I pulled them out & in the butt area & crotch are there where several dime to nickel size holes that had a shredded look to them. Take in mind if I had caught them on something (because of the location) I would have known. My mom didn't save the receipt but I still had the tag that came off of them. I went back in the store today & explained the problem. The girl went through this long explanation that since they had either been washed/worn they couldn't take them back. She went in the back & come back up with this other lady. I explained again. She looked at me & said "well it looks like they've been caught on something & ripped. ". I told her no they looked shredded. She then got real snotty with me & told me the policy of wash/worn again. I said well I guess I won't be shopping here again. She wouldn't give me back my pants either.

I was an employee for store 241 in Indianapolis..i love to work there on till the new store manager hired her friend to work as a sales person. 2 months later he was promoted to assistant manager. SURPRISE!!!! Many customers complained to us that he should not be allowed in the fitting rooms at all. His dress code is flip-flop, or bright orange footwear, shorts and a scarf.(flamboyant). I have no problem whit that at all if planning to play golf….. Ann Taylor standards….: elegant and professional. His behavior at work is very loud and on professional to many employees and customers. And we can’t say anything because his different. His behavior today was on acceptable, the costumer left the store because his actions and tone of voice. (He does not see it that way)… his answer to me: I’m your supervisor and I have the right to do what I want)…. have to leave my job today that I love. I guess Ann Taylor Corporation doesn't care anymore about customer service or their business. It is a shame the company hire manager based on friendship.

I have shopped at Ann Taylor and Loft for years. Today, I purchased over $200 in merchandise from Loft and then went to Ann Taylor where I purchased $300. While in Ann Taylor, I was asked to upgrade by Ann Taylor Card to a rewards Ann Taylor mastercard and I would receive a 15% discount. I said yes. They handed me a paper copy with new account information and said I could also save 15% at Loft. I said that I had just spent over $200 there, and the sales associates at Ann Taylor said all I had to do was take my receipt there and they would credit the 15%. I did and they would NOT! I was told that I would have to return each item, which they would keep at the counter, and then I would have to shop around in the store and replace the returned items with other exact items pulled off the racks! Then I could get my 15% off! I told them that I had taken the only size in several of the items, and they did not care. So, to make a long story short, I returned everything and left! Poor customer service! To think they would not care about a sale over $200 in today's economy!

We are the best!

I just left the Ann Taylor Loft at the altamonte mall. I didn't make a purchase since the sales associates there could not figure out how to enter a coupon into the register. After waiting for 15 minutes and three different associates to try to work the register, I had to leave to go to an appointment. The sales associates didn't even care that I left. Their customer service is terrible.

When visiting your Mission Viejo, CA to return a basic skirt I truly had a rich encounter with your sales personal. Their lack of customer service and direct quote of "e will only give you the sale price" as great. I had the brand new skirt, with tags and receipt in hand and not one employee could see the value of giving me the appropriate credit for the skirt, but rather give me half price. As as professional sales rep who buys multiple suits per year I would think that you would start training your personal better on how to service their customers. Your no exceptions rules to returns after 60 days is crazy. I see you closed several stores over the last year, now I can see why.

Ann Taylor at WFC is ridiculos. Because their merchendize is often misplaced, I ended up grabbing wrong size pants. They did say "final sale" on them, but the purchace was not intentional. I came back to the store the moment I noticed it (less than a day later), and they REFUSED to help me even though it was an obvious error on their end - pants size 0 were hanging in the size 6 section. I used to be a regular at that particular store, but will never ever set my foot into that store again. I just left the pants there - and they shamelessly took them without offering me any sort of a compromise. Not even an apology. They will probably sell them again and make anoter $20 on them. COnsider it my cheritable donation to your corporate bullshit, Ann Taylor. Way to go!

I went shopping at the Ann Taylor Outlet store at Desert Hill Premium Outlet this Sunday. We found a cashmere sweater and asked if we could use a VIP coupon listed as 20% off a single item with some restrictions like "cannot be combined with other coupons or promotions". We were told by a male salesman that our coupon was not accepted due the sweater was already 40% off. So we asked the store manager. She was a middle eastern like lady with dark skin and she said yes of course, but later changed her mind when the male salesman told her that we5% discount for any purchase over $100.00. However, I noticed the in-store coupon had exactly the same restrictions as listed on my VIP coupon. So when I challenged as to how my coupon was different theirs since they both held the same restrictions. The manager told me if she let me use the 20% coupon then it's like she is giving the sweater to me for free. I said, "you are forcing customers to make a purchase over $100.00 just to use a coupon!" I was even more furious as she ticked me off by saying,"if you don't want to pay you don't have to buy it here. Just as even if you want to buy it here, we DON'T have to SELL it to YOU!" How dare she talked to customers like that! What an attitude and AH! No wonder the store was dead when we walked in and all I saw were sales persons standing and chatting. I guess Ann Taylor Corporation doesn't care any more about customer service nor their business. I tell you, the company is going down and it is a shame the company hire manager and employees like those in Desert Hill Outlet. Those employees are surely messing up and destroying the store business. I, my family and friends, will never shop nor spend a dime in Ann Taylor at all in the future!

Ann Taylor is reporting false information on a credit report. I have contacted the credit card company and Ann Taylor Corporate and they simply dont care to even look into their mistake!

I purchased a lot of items from Ann Taylor - several sweaters and pants. When I went to put on 1 pair of pants I noticed there was a slit in the seam. I looked closely at it and it wasn't sewn - so I took it back to the store hoping to get a replacement since the item was damaged. The sales girl said it was a final sale and nothing they could do - but she checked with the manager. The manager also stated nothing they could do - that I could just sew it myself. I find the comment insulting and very disappointed that they didn't even try to make this right. Don't understand why they couldn't be exchanged for the same thing. But since Ann Taylor doesn't stand behind their products and is not interested in making things right for the customer, I will no longer shop there. Canceled my account and have informed friends and others not to shop at Ann Taylor or The Loft thank you

they suck. horrible customer service and don't care about the customers one bit!