Ann Taylor Corporate Office & Headquarters

Quality of garments is subpar. The tops pill the first time they are worn. Would like to be able to ship them back. Will not shop or purchase a top at Ann, Inc. they are horrible! Please send me a shipper so you can see what has happened to my brand new tops. They are embarrassing. Contact me at cavioland@aol.com.

The t shirt quality is terrible. I bought a cami top and wore it for 3 hours. When i took it off at bedtime, i noticed about 7 tiny holes at the stomach area of the shirt. 3 hours of wear!! That is unacceptable. I will be returning the one I bought that i didn't wear and hope and pray they will exchange the other one that i did wear since it is poor quality and made defectively. Found out something also..many outlet stores do not sell the same product as their counterpart store (in the mall). They are knock off's, if you will, designed to make you think you are getting the exact same thing as sold in the store. BEWARE!! I don't think i will frequent this place much at all.

The May 2012 Ann Taylor Loft catalogue features a sleazy model coming out of the water in an unbuttoned yellow and white cardigan and scarf around her hips. Please do not descend to raunchy advertising. Your product is too classy for that.

I have been waiting on the phone for a total of 30 mins. to rectify the following problem; I purchased two pairs of shorts online an hour ago. After looking at the reviews that had a general consensus that the shorts ran larger than actual size, I decided to give Ann Taylor a call to let them know that I had just placed order and needed a change of size before order can be sent to me. They said they cannot make any changes. I then asked if they could cancel order and allow me to go to local store (45min away) to purchase as I need them for my trip to S. FL for my best friend's funeral. They said they CANNOT cancel orders once they are placed. Has anyone ever heard such a bunch of crock in this day and age? Anyway, while I had them on the phone I decided to open up my online banking account to see if order had been charged yet. Lo, and behold! These people had charged the order of $92.38 to my account 10 times! This is almost $1,000 for two pairs of shorts. Then they said they don't know when exactly I would be refunded. I just called my bank to notify them of this situation.

Hi! I am a parent of young teen girls and am concerned with your advertising in the "This is You, this is Now. Loft," Summer brochure. The brochure has three women on the front ,with tye-dye t-shirts, in yellow, red, and purple colors; and the back cover has a free Summer tote add and coupon. The advertising was pointed out my my 18 year old as disgusting - she marked page 7, on the right side of the bochure is a woman with a Cardigan unbuttoned to expose part of her two breasts and to the left is a women with her arms up in the air - very seductive - the message is sex. My daughter and I frequently buy clothes from Ann Taylor and the Loft; and are disappointed with your distasteful advertising. You are becoming the same as American Eagle, JC Penny, Target, and Ambercrombie & Fitch - you are selling women not clothing. Please don't advertise your clothes by advertising and promoting sex. You are strongly identifying women with sex, come and get it, I am ready, already half undressed. Women's roles as leaders are diminished when their talents and leadership are trumped by sex advertising and promotion. Sex is not a leadership quality.

I have been shopping at Ann Taylor for more then 10 years - I usually shop at Willowbrook, NJ and the service is outstanding it looks like I have my very own personal shopper - they always help me to choose the right clothing for me and they always mention if their is a special going on very friendly - I Love the store and their line of clothes and plus I have their credit card to earn points. :)

WOW!!! That about sums it up..if you want to buy or receive great products may i recommend you not shop at THE LOFT!!! They do not stand behind their expensive clothing....I have not had so many problems with holes....Just about everything you purchase gets holes in it, their clothes are not cheap but the fabric is!!! I have never been treated so badly by sales personnel ever; even their customer service treat you like you a scam artist...people we work hard for our money; why do we purchase junk from the LOFT!!! They need to retrain the sales personnel at the Countryside Mall in Clearwater, FL...Duh rock science your customer is always right policy is not part of their company policy....You get a one for rating I would give you a negative number but that was not available selection under their ratings...

I went shopping at Loft in Nashville Tennessee and a customer service representative followed me around the store.There was a string hanging down from the piece of clothing I picked up and she seen it.I did not take anything off of it,but she accused me of taking a sensor off.She then called the security guard.With them not finding a sensor or anything on me he made me leave the store and followed me all the way down the main road.I am ashamed on how I was treated.They are mean to customers and I am gonna make them pay by making some phone calls to see what I can do about this.

I will not shop at Old Bridge, NJ store ever again. I purchased a crop pant for $49.50 and a tee for $16.50 using my one saving card. When I got home I realized that your sizes are different from other stores, I went to exchange the purchase for a different size..only to find that the tees is now on promo for $12.50. I requested form the sales girl that I receive the difference in the tee promo price, which she honored for me and also allowed me to exchange for different sizes. But the the store manager Joan, yelled at the girl and voided the transaction all together. Telling me that I can only make an even exchange and pay extra for the tee. Otherwise she can not honor my saving card( which, by the way- I earned with my previous purchase.) The manager was nasty,rude and on some sort of a "power trip" to me as well as her own staff member. People like her should never be allowed to deal with public. I guess I will be cancelling my Loft credit card as well.

The Loft in Turkey Creek Shopping Plaza in Knoxville, TN is the worst for customer service!!!! Do not bother them with a return or exchange. Two separate occasions and their attitude stinks! In today's economy, why do you choose send send people away with a negative experience and not wanting to come back to your store? I will just cancel my card and shop elsewhere! Perhaps this company should invest more money and time educating their employees on customer service and what it means to treat the very people who pay your salary in a good manner! It's okay when your racking up the sales for them, however, you're made to feel like you are putting them out to make a simple exchange or return.

Very disappointed customer. I am a frequent shopper at the Loft store in Gainesville. At least several times a month. While shopping with my 4 year old daughter, she expressed that she needed to use the potty. Another shopper overheard my daughter and informed me that she had a similar experience with her daughter and tha she was allowed to use the bathroom in the Loft store. So, I asked " can my 4 yr old use the bathroom "? I was quickly directed to the public bathroom across the Mall. I was floored. I left the store and telephoned the Loft to speak to a manager. The manager informed me that it it against their policy to allow anyone through their back room to use the bathroom. I thought that I was a customer and not just anyone! I thought that humanity trumped policy anyway of the week! Most importantly, when you have two different rule for different people, you create classes of people.... again truly disappointed that instead of offering a genuine apology, the manager tried to explain that the policy was not in force at the time when the "other customer " was allowed to use the bathroom. I wonder how would she know that since I did not know the customer nor did I know the time or day when the other customer got to use the bathroom. Hmmmmm

After being a loyal Loft shopper for over 10 years I am done thanks to the rudeness of the Cool Springs Loft assistant manager Katie. I purchased two pairs of pants using 2 savings cards. When I got home and tried them on they didn't flatter so I went back to the store the SAME DAY, only hours apart to exchange. I was exchanging with HIGHER priced items so after all was said and done I would have owed them more money. Well Katie told me she would NOT honor my savings cards but that "I was welcome to return the pants and purchase the new items at full price". Seriously??? No way! I returned the pants and I will be canceling my Loft card. I will no longer be a customer. "

Just want to leave you a message or complaint You have a great store in New Cannan CT Your Mannager is one of the worst I was in your store yesterday Tues 3/13 late afternoon She was yelling and screaming at her help It was so uncomfortable I left the store without shoping and will not return.

It is astonishing to me that in such a competitive economy that poor customer service seems to be common place with Ann Taylor. I recently visited the factory store at Sawgrass Mills Mall in Fort Lauderdale, FL an identified a pantsuit that I wanted to purchase. The store had the slacks in my size but not the jacket. The “salesperson” assured me that it would not be a problem to ship to me free of charge the jacket to which would be delivered in 72 hours. The salesperson verified that there were several jackets at another location in Dade County. After waiting 5 days the jacket had not arrived so I called the company. I spoke with a nice Representative, Kelsey who told me that she was able to locate the order in the system but the store that the order was sent to had neither accepted nor rejected my order so the order was just sitting in the system. I explained to Kelsey that I needed the jacket for the next day so she identified that the store that I originally purchased the slacks from now had the jacket however the store would only hold the jacket until the end of the day. I re-arranged my schedule an after a bit of confusion, the store could not find the jacket until I allowed them to hear the voicemail left by Kelsey, I purchased the jacket and the sales person stated that she would cancel the store order. Today when I arrived home, I had a UPS package with another jacket. I immediately called the online ordering number and was informed by a very condensing Representative Kelly that the order was not cancelled and the jacket could only be returned to a factory. When I explained to her that the store was a distance from my home she stated that there were no other options. After probing and stating that I should not have to return the store a 3rd time; I was told that I could mail the jacket at my expense to the store that it had been shipped from. I then thought if it is my expense it would be fitting to return all the items purchased and the credit card to the corporate office. When I asked for the corporate office I was told some address in Ohio. It is unfortunate that Ann Taylor hires associates that lack follow up and follow through and that they compound the situation by not assuming the responsibilities for the errors made by their associates. Let’s say no to poor customer service and shop at Banana Republic.

I bought a skirt as a birthday gift for my sister who lives an airplane ride away! It did not work for her. A week after the purchase my credit card company notified us that the account was being closed due to possible fraudulent activity. A new card wAs mailed to replace the old with a statement that the old card was no longer valid and this new one would replace it. In an attempt to return the shirt, I presented the mc for refund. The sales associate said "this is not the card, I need the one ending in XXXX." I explain the card replacement and why....her response"I need to give you a store credit. The register will not allow the return!" being a business owner at the age of 53....I knew it would over ride or that she could manually punch in and return to the card that replaced the old one. I left. I am a R.N. I drive 4 hrs each week to take care ofmy 89 yr. Old mother for 3 days as she has cancer, run a business that is thriving and rAise a family! My time is slim but did return with document stating old card no longer valid and is being replaced...the same girl briefly looked at the document...asked for the new card, scanned the shirt UPC, reciept and ran the NEW card....without complication. Accepted! I will NEVER ever step foot in a Loft store especially the one located in Tri-county mall, spring dale, Ohio store #861!

I just placed an order online as a result of your Springsale promotion. I made a mistake and ordered a petite jacket instead of the regular and the promotion was only for the regular size. As soon as I realized my misunderstanding of your promotion (which should have been clearer). I called customer service and asked them to make the change for me. I was shocked to hear from your representative that she couldn't make any changes to my order or cancel the entire order. I was furious. What company these days doesn't have the ability to change an online order. I shop online all the time and have never encountered such ridiculous practices. Even after I spoke to a manager, they were not able to make the change for me. I've been a loyal Loft customer for years and have spent thousands of dollars at your store in the past. Based on your advertising I expected to pay half price for two items and get free shipping and instead ended up paying full price for both and got stuck with a $15 dollar shipping. Are you guys out of your mind? Do you not want to be competitive with other stores at all? Or are you in some kind of bubble and don't realize what your competitors are offering in terms of customer service and shipping costs?

I have been shopping at the LOFT for several years now. All the sales girls know my name and we have all become like a family, but now I do not even want to step inside a LOFT. Everyday its a different promotion, before I can even wear and enjoy my newly purchased pieces - they are on sale. Then I have to drag myself and my purchases back into the store for price adjustment. Only to hear from Joan that it can not be done. Why does the LOFT contstantly send me coupons and discounts when in essence I can not combine them in the store or online. LOFT must learnm to stop manipulating its own customers and start a FAIR price structure. If LOFT truly wants to have a connections with its loyal customers then a fair price structure would be best. LOFT card members should always receive a special discount, and others must pay the desired retail( just a thought). By the way the clothing quality had declined as well. MOre polyester and a lot more holes in tees after 1 wash. Is this to make us purchase dozens of tees at one time???? Reaally LOFT... is this any way to treat your loyal customers in this type of economy???? I am truly upset and disappointed at the corporate price structure. I feel mistreated after all these years. Maybe its time to cancel my card and shop somewhere else.

I shop in the Old Bridge, NJ store ( shoppes of Old Bridge). The sales ladies are awesome, proffessional, helpful and always polite. I always walk away with something in my shopping bag. The "scarf" girl is funny. Even helped me convert my scarf into a fancy swimsuit cover up. I am sad to see that the Petite section is shrinking and it seems that there is less of a selection LATELY. The constant change in promotions also drives me insane. ..but the staff get an A+++

I stopped by your Ann Taylor store at the Galleria in Mt. Lebanon to purchase a boatneck white tee shirt. Your white tee shirts used to be made with nice fabric. The style of your tee shirts are still great but the fabrics you are now using and have been using for the past few years are very cheap/very see through. Not sure if anyone will be able to wear your white tee shirts without a cami underneath. I would rate the quality very poor and expect this type of quality from Kmart or another big box discount store, not a high-end store like Ann Taylor.Anthropologie operates in the same manner - cute styles, very cheap fabrics.

My daughter had to return a dress for me since I had surgery and could not do it myself. She was accused of cutting in line and spoken to like a transient. The clerk looked at the merchandise and her and threw it back at her stating that she could not return it there since it belonged to Ann Taylor store. Funny, you sure can use the credit card at both stores! I called the Houston Galleria store and asked to speak to the manager. She basically gave me lip service and said she would speak to her staff but couldn't believe they would do such a thing.