Ann Taylor Corporate Office & Headquarters

I have not had any problems described by all writers above. My Aadvice to you is: When they overcharge you, call the bank where your card was issued and make sure they handle the situation, whether it was double charge or a complete cancellation of order. If banks get enough complaints they will let you know what the results are. It also works with long distance telephone calls placed at public phones (say, if you are an airport) We as consumers have the upper hand because we can always get a credit card from a different bank and, believe me, they do not want to lose any customer because they make money from us. It is very important to obtain the salesperson or cashier name if you have been mistreated. Regarding the website, you could address it to the highest level executive, i.e., the chairman, etc. Be polite and mention that you would like to obtain a r espouse. I know we all get frustrated when all of the above happens and no one cares. If a certain percentage off garments is offered, if they do not honor it, you could and should get what is called a 'rain check' so that you can use it I must say that I have not had that type of problem. I usually shop in person and that may be why I have not, fortunately, had these problems. I guess we do like the quality of merchandise they sell, and they know it. Good luck! Last advice, avoid calling the corporate office, no one can help you if you do that, write

I am in the midst of a huge debate with them as well! I attempted to order 2 $100 gift cards on thier website, shipping to 2 different locations. Due to a glitch on the webiste both were sent to one address even though typed in 2 seperate ones. Called to have it cancelled or fixed. Was it could not be done. I argued and was told by the customer service associate that since it was a new transaction she would cancel one of the card, I would not be charged on my credit card and I could just order a new one to the other address. Well low & behold. the agent LIED to me, made no documentation of the call and misled me into spending another $100. So in essence they STOLE from me. When I called to speak to a supervisor she informed me that there was nothing she could do about and stated she would submit a complaint. Stated it would take at least 5 business days for them to call me!!! So now I am $100 short on my xmas budget! I am so disgusted! I will fight this to the end but for now they have my $100

your website's a disgrace, especially when so many customers were depending on it for Christmas gifts. I and many other hopeful shoppers spent hours unable to add items to bag, unable to pay, what an abortion! Thanks for putting the grinch in this Christmas. Thank God for Banana Republic and Brooks Brothers online. They saved me.

The attitudes of the workers including the store manager at The Loft located at 2 broadway New York is very poor. The environment in that store is very negative and sad, when you shop in that particular store, the environment is very hostile, I heard the store manager reprimanding the sales associates in a a very inappropriate manner. The store manager at The Loft should be replaced with someone who is friendlier and more refined. Please keep in mind, that the dollar is green any where you go in the world. They need to treat the customers with the up most respect and kindness. The experience was horrible. I will not shop there ever again.

I had the worst shopping experience at The Ann Taylor loft at 2 Broadway in New York City. The store manager is rude and needs to be educated on customer service. She is so unprofessional and argues with the employees in front of the customer. I will never shop at Ann Taylor Loft again. The experience was horrific and terrible.

I just went to store #00348 in shadyside Pittsburgh for the third time in two weeks. Most people think that Christmas is about presents and spending money but it is really about customer service, the cable sweater I bought ran small so the cashier asked the manager upstairs if she could still exchange it even though I cut off the censor tag. Thank you Ann Taylor.

I tried several times to place an order on the Ann Taylor website, Cyber Monday, November 28th. I finally got my order to go through on the evening of 11/28. I took a screen shot of my order thus confirming the order confirmation number and order total. On Friday, December 2, my order arrived. As I opened my order and reviewed by receipt Ann Taylor charged my credit card full price for my entire order. I pulled up my saved screen shot of my order which confirmed I correctly entered the discount code "MONDAY" and recived 50% off. Instead of charging my credit card $402.00 they charged my card $804.00. My credit card now is over the limit. I have called the 1-800-342-5266 but have been unsuccessful. My only choice at this point is to send the entire order back. I am very disappointed with the service I have received from Ann Taylor. They definitely need to hire some external resources to conduct a six sigma black belt project in hopes of identifying their inadequate service.

Dear Who may it concern, We are a textile company in Turkey Istanbul since 1992 and we visited your stored in U.S. and also visited your websites. We think that your line of the garments are very close to the ones that we produce to European countries. We produce garments for ladies and we want you as you understand. Here is our contact details; can@melisorme.com.tr We look forwards to hear from you. Kind Regards, Can DUNDAR Customer Represantative

Just received a flyer in the mail for "the perfect red dress" in the Demi Moore Collection. Called Ann Taylor in Manhasset, they never saw the dress and did not know what I was talking about. Called Roosevelt Field, again they did not know of the dress and were kind enough to take down my information in case the dress came in. Called the 800 number and waited 40 minutes for someone to answer. When I compalined (nicely) that I had such a long wait, I did not even get an apology. After their checking, which took another ten minutes, I was told that the dress was sold out. I asked "how can that be when two stores did not even receive shipment". I did not get a direct answer or and apology. I guess I will cross Ann Taylor off my shopping list from now on.

Seriously, is Ann Taylor out of business. I have tried to place an order on-line and over the phone. After much frustration I even called the corporate office and get a busy signal every time I dial the number. Poor, poor customer service. And poor website management!

I tried for 9 hours to place an order. After a very slow process, I had all my items in the shopping bag. The website would not let me continue to make payment. Then, items became sold out, and my shopping cart was empty. Their 1-800 number closed down at 9pm so there was no one to help me. If Ann Taylor is the "classy" store they think they are, they need to make good with all their customers who tried endlessly to make a purchase. Otherwise, I believe that is false advertising and I may take this matter to The State of Michigan Attorney General.

False advertisement. I think it is absolutely trifling that Ann Taylor advertised 50% off on everything on Cyber Monday, but the website conveniently did not work as of 10am thru midnight on Monday. Then to fix the problem they extended the 50% until Tuesday at 11:59 pm. Guess what...the website conveniently had a pardon us message beginning around 7:30 pm EST until you guessed it now (11:21 pm still not working). That is false advertisement to tell customers that on these two days only they can get 50% off everything in the store, then when the customer tries to purchase online the website is locked out with a pardon us...contact your store. Then to top it all off, the store advertises 40% off. Ann Taylor better make this up to the customers who received the emails for 50% off everything. What company would not have their website working on CYBER MONDAY. If this is not fixed and the customers are not given the same opportunity again...I will NEVER buy another item at your store. Furthermore, they marked everything 1/2 up anyway. The pants that are $128 and $88 should be in the $40-$60 range anyhow.

I tried to buy something off their cyber Monday sale and although it would take my credit card info, I could not get a confirmation with an order number. I pressed their puchase button numerous times, god knows if they charged it or not. When I called their customer service, the rep told me that she was only taking orders and could not check to see if my card was charged because their website was down. That didn't make sense to me. She then told me to call after 5:30 - 6:00 P.M. knowing full well that no one picks up the phone after hours. This is the worst service I've seen online and also the worst customer service I've ever encountered. It was my first experience trying to purchase through their website but never again. If they do charge me I am going to Consumer Affairs. Their website is now frozen.

I have been trying to order on the websight on Cyber Monday. I spent all day trying to order when the sight would freeze and would not let me order. Could not send email sight was down. I also tried to call Corporate office but office was closed. They should honor the 50% off on Tuesday being that you couldn't order on Monday.

I purchased a pair of slacks from the Premium Outlet Mall in Williamsburg, VA. I went to return the slacks but, before doing so, I just shopped around. As I approached a table full of sweaters a Sales Associate, PATRICE was there fumbling with a pin and never looked up nor said anything to me. I went to the register line which was about 14 feet from the sweater table and in a little louder than normal voice said "Excuse me". No response from MUTE PATRICE, I waited about 30 seconds and by this time a woman walked up behind me and in a a little louder voice I said "Excuse me" again and still no response from DUMB PATRICE. A young man walked up, with 3 people now in line, all of us looking at each other I said to the other 2, I'm going to have to get loud and said for the THIRD TIME, EXCUSE ME at which time the UNPROFESSIONAL, RUDE AND EXTREMELY ARROGANT PATRICE said "WHAT THE HELL" and then at a snails pace, SLOW PATRICE carted her VERY LARGE, FAT ASS to the registers where she never said one word to me but felt the urge to talk about me to her co-worker who has just walked in the store. REALLY??? I ususally do all of my Christmas shopping for my sisters and daughters at AT and ATL but there are too many other stores that carry comparable fashions and care about Customer Service to choose from, even in the same Shopping Center. But, you have to give it to AT, it's real gutsy not to care about the quality of employees you hire or keeping a faithful customer base in these poor economic times. When you crash and burn, you only have yourselves ... and the many IGNORANT PATRICE'S working for you to blame!!

I have never been treated so poorly by a supposed manager! I went to an Ann Taylor Loft location and was double charged for my purchase. She said she forgot to give me a discount and was being really cool at first. Then she kept saying she "post voided" the transaction like it never happened. I checked my online banking and it actually did come out of my account. So I went back up to the store and asked if I could have a receipt as proof she voided the transaction. The "manager" told me she didn't know to print a receipt out and then told me I could go to kinkos across the street to do it. I told her no, I wasn't going to do that, that they should be able to print one out in the store. It went downhill from here as she started yelling at me and laughing at me. I will be contacting corporate office about this! I have been double charged and couldn't get a receipt for the void! This is so far beyond crazy! To tell a customer to go make a copy of the receipt themsselves is horrible! Not to mention laughing at me and talking about me to all the other customers. NEVER SHOPPING AT ANN TAYLOR AGAIN CANCELING MY LOFT ACCOUNT TOMORROW

I agree that the Ann Taylor website, phone customer service and email contacts are terrible! In July I attempted to place and order online (a birthday present) which went through. I received an email confirmation too. About three weeks later I still didn't get the package. After 30 minutes on hold, then another 30 minutes talking to a customer service representative I finally had an explanation that my order and someone else's went through for the exact same item, and the other order took priority. I had used a gift card and it took another 20 minutes for the representative to get a replacement gift card issued. Last week I get an email from Ann Taylor that they did an audit and are now going to charge my credit card for the order! After explaining in another email the problem, I get a response "we're sorry your order was lost." They are awful. I'm surprised this company is still in business!

Purchased over $200.00 items at AT in Reston Virginia. When I got home, I realized the sales lady did not give me my receipt. I called the store the same day and asked if I could get my receipt returned. I spoke with the same sales lady who rang up my purchases. She told me she had MY sales receipt and would mail to my home. Over a week went by and no receipt. Called the store and spoke with Toni the alleged manager. Explained situation and that I was concerned over one item as it was a gift and I may need to return it. She was less then kind, basically told me she would have to exchange item for whatever the price was when I returned it, because I did not have a receipt. This was after she spoke with the saleslady who forgot to provide me with my receipt. How is this my problem that i do not have a receipt? I did not make the mistake???? When I went to return the items , "Toni " was so rude and basically told me she could not give full price as I had no receipt ? I will NEVER shop at this store again ! Toni was a classless bitch!

The Ann Taylor stores flip flop promotions constantly and then have the nerve to tell customers they don't do price adjustments based on promotions only when items go from full price to their 1st markdown. Last week there was a 40% off everything promo and I was told at the Rock Center Ann Taylor that the new collection was not part of this promo. However, when I spoke with a customer service rep on their hotline 1(800) DIAL ANN the rep said the 40% was off everything.

Ann Taylor has the WORST website and WORST customer service I have ever experienced. The website placed finalized an order I did not want by going forward and confirming the order after I pressed the arrow to go back to the previous page and there is no ability on the website to cancel this mistake on thier part. In addition, after waiting 20 minutes to speak to a customer representative, she tells me that she cannot cancel this order that was just entered because she cannot contact the fullfilment company. She then disconnects me when I ask to speak to a representative. How can you conduct business this way?