American Signature Corporate Office & Headquarters

I had 3 beds replaced, I requested a refund. AS picked up the bed the March 18th ; it's now the middle of May and I have yet received my refund. First, they forgot to process the request for refund, then it was a new policy that refunds must be refunded the same way a customer paid. I explained to them the account was closed, they assured me my credit would go back on my account. How can you apply money to a closed acct? DUH! They went ahead and applied the money to the closed account now no one can find my money. I called my former bank and was told that any credit applied to a closed account is automatically rejected and returned to the merchant within 1 business day. American Signature claims it was credit to the closed account on the 2nd of May, it is May 20th, way over 1 business day-WTF! I have made several calls to corporate and no one will return my calls not even the regional mgr. Bruce Brenner (Florida). The Store mgr. is rude and so are the cust. svc. reps. I placed a conf. call between the bank's rep and American Signature so they could resolves the matter, American Signature would not participate. They are a JOKE!

Purchased a couch from the lansdale PA store on 3/14. it was supposed to be delivered a week after purchase. 2 months (and several guarenteed delivery dates) later I still haven't received it. management, sales refuse to answer my calls. horrible. absolutely horrible. do not purchase from this store or any other ASF stores.

purchased (2) beds, mattresses and box springs, dresser with mirror, lingerie chest, couch, chair and automan, paid cash for everything, with a saturday delivery, wednesday was told automan did not make it on truck, that they would deliver on tuesday, friday was told one of the beds did not make on the truck and would be delivered with the automan, delivery guys showed up almost an hour and a half after promised time, mirror had glue from tape and scratches, Tuesday they were to deliver the rest of furniture and call 1 hour before arrival, get call from delivery guy that he is sitting outside my apartment, when i get there i am informed that they are short the bed, called store complained and was told they would deliver my bed saturday and that i would be first job, now they are telling me i have a window of 10:30 to 1:00 and that noone should have ever told me i would be 1st job. Manager doesn't want to have to call all the other people back and change their delivery time. Super bad service, communication, management, definately should have gone somewhere else. Tried to call home office, unable to talk to a live person, must leave a message and hopefully someone will call back. Yeah just like they called me back when i left a message on the delivery ticket tuesday. Sorry but you guys have the worst service and customer service, i guess i should have read your reviews before purchasing.

I have purchased a complete living room set. I have had this set for 4 months the stitches on the couch are ripping, I have had them out to look at the set they say this is normal if stitches on leather a ripping how can this be normal I had thought I finally found a furniture company with good customer service and good furniture but i was wrong will never purchase anything from american signature and will tell everyone I know to stay away.

American Signature in Fort Myers Florida is HORRIBLE. I would not refer anyone to that place. My boyfriend and I bought a new home in July 2010. Expecting our new baby boy in Aug. We decided to go to American Signature to get some living room furniture. They were having a great deal on 3 peice set, Couch, Love seat, and a recliner. anout 2 months after we recived our furnture the recliner's springs broke and the arm rest started popping. We called for service. Took them almost 3 weeks to get out there, he came out he stated that we needed a part he would order it. So 2 months later and several phone calls to the store w/ no returned phone calls we finally got a hold of a manager. He stated that the part was ordered, did i mention it as order 3 weeks after the tech came out, and it should be in there warehouse he would call us back. He called back and we complained and said that this is rediculous we have been waiting since the end of Novemeber. The manager told us that we could come in and just get another recliner. So we went in to look. All the recliners were smaller and more expensive. The manager told us that our recliner had a retail value that was less then the reliners in the store and that we would have to pay the difference. We asked why that was. He explained and made up some excuse. We decided to just have another tech come AGAIN w/ the part in his hand to fix the recliner. He came out a week later. The wrong part in hand. He said he was going to have to go back and order a different part. and it would be 2-4 weeks. well, here it is 4 weeks later and still no part, still no returned phone calls. We asked the store for coorperate number they stated there was none. American Signatures customer service is horrible. Very rude and they don't care about customers feeling.

Your website, www.ashome.com, lists every single item in the living room category at "$399, reg. $690, save $291." HUGE MISTAKE???!!!!????? Will you honor those prices??? It's on your own website. In Texas, retailers must honor the advertised price. What's your policy???

WE ORDERED A DINETTE SET EARLY FEBRUARY 2011, TWICE THEY CANCELLED THE DELIVERED, THEN HAD IT ON BACKORDER, WE PAID CASH UP FRONT, WE PURCHASED BIG TICKET ITEMS FROM THEM, WE WERE LOYAL CUSTOMERS. TODAY WE WERE SUPPOSE TO FINALLY GET OUR DINETTE SET , 2 MONTHS FROM THE DATE WE FIRST ORDERED IT, DELIVERY PEOPLE CAME IN, STATED SCREWS AND PARTS WERE MISSING, AND THE DELIVERY GUY SAID " HEY, BY THE WAY I DRILLED A HOLE THROUGH THE TOP OF YOUR TABLE" WE WERE GIVEN CREDIT FOR THE DELIVERY FEE, BUT COME'ON, TWO MONTHS SITTING ON THE FLOOR EATING OUR MEALS, WE HAVE YOUNG CHILDREN, NOW WE HAVE TO WAIT ANOTHER WEEK TO GET A NEW TABLE TOP......POOR SERVICE...WE SHOULD OF JUST WENT TO RAYMOUR AND FLANNIGAN'S.

My boyfriend and I purchased a TV stand and paid cash. The day our item was ready for pick-up I call and requested the dimensions of the box due to limited space in my vehicle. The store representative gave me the incorrect dimensions causing me to return to the store later that day with another vehicle. Once home with the (unopened) box, my boyfriend and I brought the box into the house. After removing the packaging we noticed one of the wood walls was cracked in half. OK, I understand things happen. I contacted the store the same day and requested a replacement. The representative informed me the earliest we could receive a replacement TV stand would be in a few days. OK, again. However, when asked if this time the item could be delivered due to the inconvenience. She rudely stated “yeah, once you come in and pay the delivery fee!” followed with “if you read the back of your receipt, you’ll see we don’t ship damaged items!” WOW, wonderful customer service! I wish we spent our $400 elsewhere.

So I paid for my furniture which at the time they said was back ordered. Two weeks after the expected delivery date...it's still back ordered and of course no one from the store will call. In calling the store they were said it would take another month. Of course no one at the corporate office will return any phone calls and their silly operator won't transfer you to any but customer service who never answers their phones...just goes to voice mail. HORRIBLE CUSTOMER SERVICE...DO NOT BUY FROM THIS STORE!!!

I really tried to give American Signature/Value City Furniture (same stores) the benefit of the doubt. I have been burned by this company in the past when puchasing furniture for my children. Years ago, I purchased a daybed w/trundle and finally after waiting over a month, I was notified that the item was discontinued and that the item that I already paid for that was in stock on the date of purchase, was sold to another individual! Plus the floor sample was sold as well so I had to do a complete 360 on my daughter's room. Fast forward about 8 years, daughter #2, I initially purchased a full-sized mattress and boxspring and a red chair w ottoman (back-ordered................flag). I was contacted the day before delivery and advised that the full size mattress was unavailable BUT there is a comparable one for $100 less. I thought great, wrong..........I had to call a week later and request then demand the refund of $100. The red chair should have been available on 02/06..., I received a call the night before and was advised that it wouldnt be available until the 10th....on the 11th I was contacted by American Signature and advised that the chair and ottoman were discontinued by the manufacturer. The floor sample that was there on the 6th was sold to someone else (when I was told I couldnt purchase it), and that if I wanted I could travel another 20 miles to another store and pick up their floor sample. I demanded that the chair be shipped to the store that I originally did business with, and it should have been available on the 15th, which was perfect, my daughters birthday, and the last thing I needed to finish her room. Feb 15th comes and I call the store to inquire about my purchase and was given the run around............I am still waiting on an associate to return my call from 40minutes ago, to simply call the warehouse and ask if its there......I think after I get there, I will cancel it and get my money back.

I have two comments: First, although my daughter and I (we are educators) are in the market for a sofa, we won't be purchasing it from your company. When I telephone a corporate office of any company I expect a person-to-person response; not a call-back. Second, we both have agreed that a complaint should be lodged about your commercial aired constantly on our television affiliates. "We want it all" - sends an absolutely wrong message to our young people - one of greed. Have you ever heard of delayed gratification? To accept delayed gratification is also indicative of maturity.

I found a kitchen table that I wanted to purchase from American Signature online. I called our local store to purchase over the phone since the store is a 45 minute drive. I was told the company no longer took payments over the phone and I had to come in. I was able to go to the local store about a week later and purchase the table. I was told the table was in stock at the warehouse and would be delivered to the store the next weekend. They scheduled my delivery date for two weeks and I paid in full. I received a call from AS three days before my scheduled delivery date to tell me that everything had arrived except the chairs. They rescheduled my delivery time to the next Wednesday. On the Monday before my second-scheduled delivery, they called to tell me the table had been discontinued and I would not receive it. My husband are in the market for replacing the furniture in several rooms of our house, including our master bedroom. I will not be using American Signature for any of my future furniture purchases and I suggest that anyone thinking of using them should proceed with caution. As a national company, they should have a better checks and balances and better customer service and as KTPullum mentioned above, they should not be able to discontinue a product without fulfilling the orders that were already paid for.

I purchased a sectional at the Lithonia, GA store approximately 2 months ago. During the completion of the sale transaction the salesman changed my pick up date 3 times. This should've been a red flag, but I wanted to be optimistic. Unfortunately, this story ends with my not receiving my furniture. The store calle me three days prior to my scheduled pick up date to switch my date to June 4 (two weeks later). When I called Customer service to inquire about the delay I was informed by my furniture would not be arriving on June 4, because it the pieces were disontinued. Which meant, there would not be a pick up for me because my furniture would never arrive. I am very disappointed in how this situation was handled. No one at the store appeared to ,. be apologetic or understanding of my situation. Actually, their reation was quite the opposite. The customer service manager actually laughed during our conversation. My only options now are receive a full refund and then I'm back to square one looking and needing a living room set. I am very disturbed by this situation. A manufacturer should not be allowed to discontinue a product without fulfilling the orders that were completely paid for prior to the manufacturer's decision. Needless to say, I have planned and purchased all the home furnishings to compliment the GABRIEL sectional that I ordered. I now have to settle and/or try to find a sectional that is similar in style, size and color to what I previoisly purchased. Please contact me at your earliest convenience to discuss this matter and how I should proceed. KTPullum 770-554-554.

I bought a mattress from American Signature. It came with a five or ten year warranty. Within two years the spring coil broke. I called American Signature and they sent a tech out after three weeks who assured us it would be replaced. Three months later, I still had not gotten a replacement mattress. When I called the store to see why I hadn't received a new mattress, they said, "Sorry we forgot about you. Just come to the store and pick a mattress that is all you have to do." Yesterday, I went to pick out a mattress that would not have the same coil issues. The salesman kept trying to upsell me and I still do not have a mattress. The store wanted me to pay $163.00 for the mattress I chose. I informed them that I did not need the boxspring -- just a mattress replacement. Finally, another employee said, "Well if you choose this mattress we will only charge you $50.00." Why am I having to pay for something that was warrantied by your company? Low an behold, I do not have a mattress. I have wasted months, time and energy trying to get a replacement mattress, and gas going to your store. Please send me a mattress that will accommodate my family. I have never had a problem with the furniture I have purchased at your store. All I want is a mattress that does not have busted coils and is comfortable to sleep on. Is that too much to ask?