American Signature Corporate Office & Headquarters

I too purchased an house full of furnture from American signature in Cheltenham, Pa and have had a horrible experience. 1st they were not able to deliver all of the furniture that I purchased the same day. Some was delivered the 1st week and the others the following week. Then I was told they only deliver to my area on Thursdays and no other day of the week. One of the dresser drawers to my set was split straight down the middle and the counter set had knicks in it on delivery. Of course being the inside of the drawer the delivery guy never said anything. I discovered it when I went to put my clothes in the drawer. This was all April 12th. It is now May 23 and I still have that same drawer. A repair person came out and looked at it only to say the same thing that I knew already, "it can't be fixed, call the company". We spent 4 grand in that store and this is how we get treated. I called today and the manager said oh, I thought I would call you when your table came in. And I said no you told me you would call me to let me know what was going on. I wanted to buy a dining room set from there but now it will be when hell freezes over. They are horrible

I purchased a living room in December 2011 and on April 6 I went back to buy a bed room set. I was told the bed would not be delivered till May 11th (more then a month after) and at the time time I wasn't very happy about waiting for it but thought i would have it on time as they had promised. however, a day before scheduled delivery I got a call and was told it wouldn't come in till May 22nd. well that's tomorrow and the lady called to schedule the delivery between 11-2pm. I asked if they could bring it first thing in the morning since I have to work and she said they couldn't because they had other deliveries before mine. and i have been waiting for this bed for over a month. she said the delivery manager wasn't in on Mondays and he would call me back tomorrow. This is very inconvenient since i have spent so much money in this store and they do NOT honor their word. I will NOT buy anything else at this store if it's not in stock. very disappointed!!!

I just purchase a bedroom set of (American Signature) from the store in AURORA, IL (60503) and I would like to compliment the salesman ... his name is ALI he was gracious, very kind, careful and most helpful. I thank him the way he treat me in my purchase, as a professional salesman, with very good understanding and he deserved to have this letter of recognition. I recommand him to any one who need his service. Thank you A L I ............................................

I have purchased 3 bedroom sets, a dining room table 2 living room sets, an office set and a large entertainment center from American Signature furniture and would not recommend them or purchase from them again...... their service and warranty company DO NOT stand up to their word. My son's bed fell apart.... the servicemen who came out to my house took the bed with him to repair it, mean while my sons mattress laid on the floor for 2 months.... after multiple phone calls they set an appointment for delivery on their first available slot (which was 2 weeks later). On the day they were to deliver no one showed up and no one called. Today when I called I had to beg the girl at the desk to speak with a manager and threaten to come in and make a scene before I was able to speak to him. He had no excuse for them not showing up and stated that I was on the schedule and he wasn't sure what had happened. I'm not sure either but I am sure that they would like having their child sleep on the floor after spending very good money on a nice bedroom set ~ Very disappointed and unsatisfied.....

(Orlando, FL) Horrible, Horrible experience and apathetic customer service. Ordered several pieces (for a considerable amount of money) on March 31 and was told the shipment would come by April 11. A week later I was called and told that the headboard for the bed was unavailable and shipment would be delayed until May 2th. A few days later I was told May 5th. On May 2, I was called to confirm delivery and person said most of the delivery would be on May 5, the other was scheduled for May 9 (neither discussed or agreed to since I will be out of town). This time, they said the order was together except for the MATTRESS, which was previously ready to go.(?). The store manager where I ordered (West Colonial) would not return my calls. I spoke to Maximillian, the district manager after the second rescheduling. He had promised to take care of it and said that the mattress will come with the full delivery from another store on the 5th and that the delivery charge would be refunded for my frustrations. (I had been sleeping on the floor of an almost-empty apartment for over a month by this time). When I called on the 3rd to reconfirm, they said that the bed was not part of the shipment... more calls to Max. Again he stressed that everything will come together. I called on May 4 to check the status of my refund and was told that now they would only reduce my delivery charge by $60. It's worth it to sleep on the floor for a few more weeks and cancel the order. Horrible.

I cannot believe the poor customer service of this store. I purchased a couch and asked the sales person if they delivery guys could take my old couch down the elevator and just drop it in front of the dumpster room...I would have to call for a special pickup from Waste Pro. The salesman said that should not be a problem. When they came to deliver my couch, the delivery guy argued with me. Then, when they brought it into my condo, they snagged it and it punctured a hole in it. One of the delivery guys dropped his end and said, "Well, now we'll have to take it back." When I asked why he said becuase it caught on a nail in YOUR door". He left and the other guy was sleft standing there. I looked at him and said, "So now it's MY fault that you put a hole in it"? He just shook his head no. I went to the store the next day and spoke with the store manager. He said nothing. He was, however, able to get another couch for delivery the next Saturday....the warehouse guy told me it would take 2-3 weeks. They just called. When I asked if everything was still the same...putting a protective coating on it and having the guys take my old couch out....they said no. They would not do it. I explained that the salesman promised me that and the manager kept saying no. So, I got in the car and went to the store to talk in person. THEY WOULD NOT BUDGE. Kept telling me that I shouldn't be so upset and that she didn't know why the salesman would say that. I stood there incredulously. I said, "Do you think I would be making this up in the state that I am in"?? THEY DON'T EVEN STAND BEHIND THEIR OWN SALESMEN. By the looks of all of the poor ratings, it will be the last time that I do business with American Signature Furniture. By the looks of all of the entries here, there is only one good manager and she's way out in Thorton, CO! Good for her.

THE SALES PEOPLE WILL SALE SOMEONE SOME THING THAT THEY DON'T HAVE IN STOCK THEN TELL YOU THAT UR DELIVERY DATE IS ONE DAY AND CALL YOU AND TELL YOU THE ITEMS ARE NOT IN STOCK. UP GRADED MECHANDISE IS NOT AVAILABLE THEN THEY DO NOT WANT TO TALK TO YOU. THIS WENT ON FOR 2 WEEKS NOW YOU GET A NEW DELIVERY DATE AND NOW YOU DONT GET ALL UR MECHANDISE. NO MGR IS AVILABLE.AT NO TIME AND NOW YOU ARE ASK TO LEAVE UR INFOMATION AND NO ONE CALL YOU BACK.ALL THE POSTING OF CUSTOMERS ARE SAYING THE SAME THING THIS IS BAD CUSTOMER SERVICE. WILL AMERICAN SIGNATURE CORP. TRY TO CORRECT THESE COMPLAINTS WITH ALL THE CUSTOMERS?

ASF is the absolute worst furniture store I have ever dealt with....I would like to say the delivery people were very good except they didnt check to make sure the recliners actually worked before they left, I finally had time to check them about an hour after delivery and found I could not recline either of them, I purchased a sectional that had 2 recliners attached. I called ASF and spoke to Tameka who is the worst receptionist ever, she said she would have the drivers call, they called and said they had removed the strap that held the reclining mechanism, I explained when I pulled the spring there was no tension it just pulled freely, he said he would have someone from the store call me......5 hours later still no call, I called and got Tameka again, she said the drivers were not in yet so she could not help me, I explained I had spoken to the drivers and they said someone would call from the store, she said she couldnt help me.......2 hours later I called back because of course no one called me I got Tameka again, I asked to speak with a store manager, she asked could she help me and I explained that I had spoken to her twice previously and she was no help, again I asked to speak to the store manager, she went away, when she came back she said Mr Lane was gone for the day, I asked to speak with whomever was in charge of the store in Mr Lane's absence, again she went away when she came back she said she would take my name and have Mr Lane call me in the morning, I then asked for the number to the corporate office, again she went away but this time she didnt come back, my call just kept holding for approx 15 minutes until I hung up, absolutely the worst customer service ever, there are so many people out of work today, I am sure there is someone out there that can do a much better job than Tameka. I am posting this with the hopes that other consumers will read this and go somewhere else to spend your hard earned money, support a company that works with you not against you. I understand things happen when you purchase no matter how much you pay but good customer service is priceless and will bring the consumer back, this experience is the worst and I wont be back and I will make sure I tell others so they wont get caught in this customer service nightmare, good luck ASF!!

They take your money (American Signature Furniture) and tell you they (American Signature Furniture)have ordered your piece, then they call you and tell you the piece is no longer available. absolutely bull crap.

I would like to compliment a service manager at the American Furniture store in Thornton,CO. Her name is Tonya and she was most gracious and kind and helpful to me when I had a problem with some recently purchased merchandise. She was most understanding and kind and professional. I couldn't thank her enough so I thought she deserved this letter of recognition. Thank you Tonya

BUYER BEWARE!!! Worst experience ever!!! First let me say I HATE to have to complain! I purchased the most expensive leather recliner in the store for my Grandmother to rock my baby in. My newborn baby spit up on the leather. It was cleaned immediately and with a high quality leather cleaner and soft cloth. The spit-up literally ate the finish off of the leather!! I contacted the local store and was told since I didn’t purchase the warrantee there was nothing they could do. Why would I need a stain warrantee on leather? Nice quality leather should clean easily with no stains! 2 months after my purchase and I have a chair that is ruined! I have leather at my house and my Mother-In-Laws and we have never had a problem with the baby spit up. My baby spits up on my furniture at least 4 times a day! That is why you buy leather, so it will last and stay clean. American Signature Furniture must use subpar leather and they don't stand behind their purchases! Then I had to wait 3 weeks for a phone call from their corporate office. They tried to have the local store contact me. I told them that my problem was not resolved and they said their corporate office would contact me. I sent weekly updates and it still took 3 weeks to receive a phone call! This is disgusting and I have never had such a terrible experience with any furniture that I have ever purchased! Thankfully I only purchased 1 piece and not an entire room. Save your money and go elsewhere!

The customer service was horrible. Also dont apply for the credit part. it is a complete scam they will run your credit twice without letting you know this and also deny everyone and try and offer you an option that is run by RAC (rent-a-center). they actually work with them now and are basically denying people and trying to get them to rent to own and make soo much money off people. Sad and sick!

I purchase a sectional on 10/01/2010 and it was delivered in oct.6 The spring system did not last more than 6 month's and they had to repair or replace the whole spring system. The couch was reeturned about a week later and it lasted about 3 months.at this time I have puchased plywood and cut out to size to try to rectify the problem but that did not work .I called on sept 25 and left a message for one of the manager to call me back . first time no call back,I called again on the 9th and spoke to a person that could not help me and they said they would have someone call me back,they were in the warehouse doing inventory,again no phone call returned,Today I called and get a customer service rep and they say they have to wait until 12 for a manager to call me back and I am out of warranty by 4 days. is it conviente that no one call me back while the couch was under warranty Thier should be a warranty on the repairs that were done and someone should have returned my phone call back on september 25th and the 9th . Beside bad customer service the couch I purchased is un usable,the otttamin that I purchase with it I had to replace the wheel system because they kept falling out and the one of the caster wheels broke. I run a very large Mercedes Benz store ,If I handle my customers like this I would be out of business. Please make the right decision on my issue. I am pretty flexible, I just want to replace the couch with something that I can accually sit on. My work # is and my cell # is . I hope I do not have to escalate this to the next step. Dana Demao

I just want to let you know how poor and unprofessional your customer service department has been to me. I first off was told I would be put on a call list to expedite my claim, never happened! Secondly I was to receive a phone call a day or 2 before my appointment to set a time frame, never happened I had to call the day of appointment. Third I was to have a tech in home on Saturday 8.20.11 after waiting 25 days for urine to be cleaned from my couch, never happened. I took a day off work to be able to meet with the tech that never showed, when I called Service Department they first told me " There was a glitch in the system and the tech was over booked for the day", I asked to speak to a manager who said we just don't have one in the area today, so now I am being giving the run around of LIES. I have been unable to use the couch do to the nature of the problem, a 2 year old diaper leaked, and now I am to take off yet another day of work to meet the tech next week! I am personally starting a campaign to inform the consumers that your warranty is a scam and not worth the time or money! I will also be contacting American Signature to inform them they have teamed with a sub-par company for there warrenties and they should be concerned because this claim will be the reason I never buy another piece of furniture from there store again. Further more I will research all warrenties from this point to make sure they have no connection to your business. I am so unpleased and angry with the way I have been handled.

I purchased a sofa at a location in GA. It was to be ordered since none were instock. A few weeks went by and the sofa was to be delivered on Friday Aug. 12th 2011 morning delivery. They arrived that Friday after 4 PM, sofa had black marks on it and a tear in the fabric. The delivery driver was very rude and a liar. When he was told I would not accept it he asked to use my phone I suggested he use his he said he was going to the truck to get his phone he drove off. I called the store for him or someone to pick it up. The person on the phone has very nice assisting me the driver returned to pick up the sofa. I told him he was wrong in the way he handled the whole thing. Now I'm trying to reach your head quarters to obtain another sofa which is paid for or compensation for this inconvenience. Why do you not have a site which one can use to notify the board of directos so they can be aware of the lousy service given to your potential customers? You have nice furniture pleasing to the eyes. Once this is resolved I'll not use this company again

Worst customer service experience I have ever had. This company does not care for their customers and are not willing to fix their mistakes. I have problem after problem with them and they did nothing for me. I will never shop their again. Not only did they mess up my order, which then came extremely late, but then their were pieces missing and I had to drive to the store myself to pick them up. Absolutley ridiculous and will never ever refer them to anyone to go their to get their furniture.

My experiences with American Signature (VCF - Lanham MD)is turning into one incredible nightmare. The retail store that I purchased furniture from during the July blowout sales lied to me about the availability and delivery of my furniture. Every week I am told a different story about the expected delivery date for the furniture and every week they fail to make the date. I can't speak to the quality of the furniture, but I can speak to the quality of the service and it gets a big fat ZERO!!!

CUSTOMER SERVICE IS NONEXISTENT & FURNITURE QUALITY IS POOR POOR POOR!!! I would like to start off by saying that when my husband & I first went into the above mentioned location, everyone was very very nice & pleasant. The associate that helped us was very pleasant and knowledgeable. My husband & I put a living room set on lay away. We asked about the scotch guard for the furniture and the associate told us that it would be done when we pay it off & are ready to pick it up. She said that it would be about $100. However, when we went to make the last payment, I asked that it be added to the bill. It ended up being an extra $350. I went ahead and paid for it to be done b/c I wanted it. The furniture was delivered on May 26th. I noticed a few minutes after the delivery that the ottoman to the chair was the wrong color. I called and spoke with someone who was supposed to call me back that day. The call was never returned. I called the next day and spoke with someone else who promised to return my call. Again the call was never returned. I called back a couple of days later & asked for the store manager. I stayed on hold for about 10-15 minutes, after finally speaking with him. He had to look into and would give me a call back either that day or the very next at the very latest. Needless to say, that never occurred. I called back & spoke with him 2-3 days later. He then told me that the ottoman had to be ordered and someone would give me a call when it came in. That never happened. I called 2 & half weeks later to find out that the ottoman was there. But, it would be a week before it could be delivered. I offered to come & pick it up b/c by now it has been nearly a month & I still don't have what I have paid for. I get to the store to pick-up the ottoman and the young man brings the ottoman to the truck without legs on it. I told him that I am not assembling the ottoman. He in return told me that they don't have to assemble for pickups. I explained to him that this was originally a delivery & that the wrong color was delivered to me. I had to go into the store and speak with the manager on duty. She was just as rude. She told me that she had the guy to put the scotch guard on the ottoman for me. I told her, that she did not do me any favors. That I paid for it to be done. She then, told me that they don't have the tools to put it together & that it would be a week before it could be delivered. It did get delivered the following week. But, then a week later, i dropped my remote. And while looking under the couch I noticed a piece of wood hanging down, which leads me to believe that it was delivered to me that way. I called about the defect in the couch and that one of the pillows was coming apart at the seam. I was informed that someone would give me a call about repairs. Of course that did not happen. I had to call the store myself to find out what steps I needed to take to get the furniture fixed. She set me up for someone to come out to my house on 7/13. The lady did come out and sow the couch cushion up but that someone would call within the next day to set up pick of the couch. Someone did call on the Sunday, the 17th to say that the couch will be picked up 8/5. I called the store today requesting the phone number to the Corporate Office. I t was not given to me. The store manager was placed on the phone. I explained to him that I have already spoken to him on more than one occasion and his response was completely unacceptable. He was again supposed to call me back in 30 minutes. It has now been two hours and I have yet to hear back from him. This has been the ABSOLUTE WORSE experience that I have ever had with spending the amount of money that I have spent. I have been treated better at McDonald's when my order was wrong. It will be over two months when the couch will be picked up. And at the rate from prior experiences, it will be two weeks after that before I get it back. I came to ASF b/c I have heard of the "quality" of the furniture. This has NOT been the case with the furniture that was delivered to my home. And prior to making my purchase, the customer service was good. But, it has been none existent since the purchase of the furniture. There has nothing done to compensate me for the MANY inconveniences that I have experienced during this long drawn out process. This is not the norm for me to complain. I like to leave compliments. I am not someone looking for anything free or for any special treatment. I just want to be treated like a valued customer & to get what I paid for. SHAME SHAME SHAME ON ASF!!!! YOU GUYS ARE HORRIBLE!!!! Abrial Lewis-Palmer (Very Dissatisfied Customer)

worst store i've ever delt with. still waiting for a call back 6 months have gone by. I keep calling and nobody calls back. Sofa and chair are falling apart. When I purchased it they told me it was real leather and its not. spent almost 5 thousand dollars in there store. i dont think anyone deserve this kind of treatment.

I have been trying to ge a $200.00 refund on a sofa I changed my mind on. It has almost been a month and I have not receved my money. I tried to expolain to them they could not put the money back to my account because the account was closed. They insisted they had returned the money to the closed account and sent me the receipt where they had returned it to my closed account. I went to my bank and was told the money could not be returned to the closed account. I called corporate office and cannot speak to anyone you have to leave a message. When I call the store I get no satisfaction a Ms. Rick I guess she is a manager would not even speak with me on the phone. The customer service people on the phone are rude. I have only had one person try to help his Micheal R. everyone else nothing. Everytime I call or go in the store they claim they have to email the corporate office. I am really tired of this I will never shop at any of there stores or recommend them to anyone. This is the Georgia store on Campcreek.