American Express Company Corporate Office & Headquarters

I am shocked by American Expresses poor customer service. First, American Express customer services should equal American customer service and not someone who can barely speak English. Second, I was one month late due to a medical condition, which caused me to need surgery. Not only did they call my home, my cell phone, and email me, but they somehow got my parents phone number from a card I had with them over 10 years ago and called my parents home. This is so just such bad business and so illegal under the fair credit act. I am closing my account and will never do business with them again.

The MOST frustrating company to deal with. First call went to Mumbai, they could not help; next was Toronto also no help; last was the Phillipines again, no help. Tried sending an email and the system did not work. Heck, you cannot get anyone, so I will end my association with the iDine program and cancel my 2 AMerican Express cards and let everyone know how pathetic customer service really is!

Just wanted to express my disgust with the way American Express is advertising to recruit new customers by blocking me from reading my email messages in my yahoo mailbox with a video that covers the entire page. I am extremely PISSED of having to wait for the video to finish playing before I could read an urgent email that was sent to me. I WILL GO OUT OF MY WAY NOT TO APPLY FOR A CREDIT CARD FROM THIS COMPANY AND QUITE FRANKLY FROM THE WAY THEY TREAT THEIR CUSTOMERS ON THIS PAGE, I CAN SEE WHY THEY TAKE SUCH DESPERATE MEASURES AS TO BLOCK SOMEONE FROM READING THEIR MAIL TO GET THEIR ATTENTION. LIKE RATS RUNNING ON BOARD OF A SINKING SHIP!! THIS COMPANY IS DEFINITELY NOT WHAT IT USED TO BE!!!!!!!

i don't remember my number of amex,i lost my card. Thoroughly upset.Marina

AmEx sent me an offer to open a Zync card: 10,000 bonus points with my initial purchase. i made 2 purchases in 1st billing period; paid bill on time; waited for points...no points. sent an email inquiring as to where my points were...no points. so i refused to pay my new balance until i received my 10,000 points as promised. eventually AmEx closed my account--without clear notification. so when i called Cust. Svc. to find out exactly what had happened, i was informed that yes indeed i WAS due those 10,000 points, according to offer code & terms...but, so sorry, points cannot be credited to an account that has been closed. nice Catch-22, AmEx... i'm warning everyone i know to ignore AmEx mailings b/c they do not honor their promotional offers, & u only end up wasting your time and ruining your credit.

I had recently had my credit limit decrese from $20K to $1K. What a smack in the face for a loyal customer who has never been late on his payments and has paid off his account in full every month for the past 10+ years. I received a higher credit limit when I was a pimpled faced freshman in college with NO credit. Unfortunately I had an error reporting on my credit report, in which I have since disputed with Experian. After numerous poor service conversations with American Express Reps and disputing my line decrease, I was requested by an American Express to please send in my updated credit report to reflect the updated information and fico score from Experian, in which I complied with and it less then an hour later I had already received my credit decision back, DECLINED due to fico score, in which the date they reference on the denial letter was the exact same date of when they initial pulled my credit 2 months prior with error on my credit. They didn't even bother to read the updated report that I faxed in and provided reflecting the credit report and score. What kind of underwriting and credit department are you running?? What a complete waste of time this was and the run around I got for the last three months. I will be sure to not use this card any longer and will be closing the account as soon as I use up my 115,000 reward points. On a side note I do live in CA, so I do have additional rights, as this error has effected my credit standing with American Express as well as a few of my other creditors, in which I will be sure to exercise.

I have been an american express cardholder for more than 5years. Last Year I started my own company and got the american express card for that as well. I have paid all my monthly balances in the past year and never go over my limit even once. My personal Card has a limit for $25,000 and the business card has a limit for $15000/- Of latetly I made 2 purchases at costco thru my american express business card for more than 10000 but I paid them right away. Till date I don’t have a single dollar due on my account. I get a call from Mr Raul Marquez from the American Express Financial Review team. He said that my account was on hold and my cards were suspended since they needed to review my tax documents and as to why I was making these purchases. It was kind of shocking for me since I thought I was free to use the cards the way I want as long as I do not go over my limits and pay my bill on time. The agent was not ready to understand my situation and despite me telling him to not put the cards on hold, he said he could not do anything about it. I faxed him both the documents for my company as well as personal taxes. I kept following up with them for the next 2-3days whether he got the faxes and if everything was ok. They only kept saying they never receive my documents. From what I understood and felt was that they were my customers and I was to provide them the service. It should have been the other way around, that they should be calling me. What a shame in the name of customer service???? I asked them about giving me an email address to send an email and they replied they were not authorized to give email addresses. This was very disturbing for me since they keep asking for all my information including tax returns but do not have an email address for either them or their bosses. I have cancelled both my cards and would be happy to switch my business to any other card but american express. I wish I could write to the ceo or someone who can take action against this kind of rude customer service.

I am a platinum card holder and AmEx member since 1975. Can somebody please tell me what the Hell is going on with these people? The customer service reps I have been in contact with lately are rude and cannot speak standard English (“leme axe you a question”). My recent frustrations have been centered around 4 disputes. One for a double charge of $640 (x2) for a single helicopter ride, one for a bogus $11 charge from Times Square Westin, one for a $140 bogus charge from the same hotel and one for a double charge of a $2200 purchase. In addition the $2200 item purchased was fraudulently advertised so it was returned to the merchant. This return was acknowledged by the merchant and I explained this to AmEx. American Express Dispute Resolution Center cannot figure out how to handle this and needs until August of this year for disposition! Let me see, an item was sold under fraudulent pretext, it was returned to the seller who acknowledged the return and you need until August?? Oh, did I tell you they have already once ruled in favor of the fraudulent merchant that acknowledged the return (presently being reinvestigated-duhhh?? They also initially ruled in favor of the Westin for the fraudulent charges that were not on my settlement statement upon check out (we made no additional charges) even though Westin could not say what it was that they were charging me for. If you do not know it, American Express is not capable of receiving an email from outside of the system, so I had to print out my evidence, fax it in. After 3 weeks they claim that they did not receive the fax. Well guess what, it is 2011, telephonic faxes are so… 1980s. Come to find out, I am dealing with INDIA. Pardon me, but I did not sign up for an Indian Express Card. Is this the kind of crappie service that I am paying for?? I can get substandard service from many companies and not have to charge premium fees. PS, if you go to NYC, check everything you are billed for and keep every receipt or statement. They will get you if they can.

Sent Tammy an email after writing this and got call from Tammy's office. They called underwriting and had them move the money over to the new card.

UPDATE: I fired off a email to Ms. Weinbaum after posting (still mad) and within a few hours I got a call from a very sweet lady (assistant ?) that understood my problem and was going to fix it. The next day she called again and said the credit line had been moved over to the new card with 1000 left on the old card. PERFECT! I hope they make a best practice change, those underwriting chicks need to think out of the box.

Tammy Weinbaum, I have been a member of Costco for many years when American express contracted with Costco I got a AE card. 10 years later I asked to upgrade to the new business card at Costco. American express approves me but decreases 5K from my first card and moves it to the new card. I had 20K credit limit on old car. I called and explained I will cancel my old card when I get my rebate check just leave 1000.00 on that card and increase my limit on my new card. No can't do that, we can't move credit from one card to another they explained. But they just did it 3 weeks prior for my new card. I need a higher credit limit on the new card some months I spend 8-10K. Sorry can't do it. WTF? I have 800++ credit rating, never late, House Paid, Cars paid , pay off card in full every month. Just got letter asking for 2 years signed tax returns to be faxed in next 30 days and complete business tax returns. This company is a joke, I am responsible for the business card, I signed not the business. By the way my business is a Dr's office, in business 30 years. Bye Amex you are not the only rewards card, I will keep it for Costco but that is it.

Spoke to a rep at the regular client service phone # with regard to a service issue from Wilber Perlta, who was very rude as to why i am buying a $1500.00 pocket book.. He stated that it is too much $$$$ to spend; hung up on me; request that i close the AX account after i send in the next payment. I have never been later on a single payment with AX nor do am i intending to... i contacted the Executive office. i do hope they take action to his behavior... his job is not to tell me what or where to spend my $$$...

After recently viewing an article in the Wonkette; I feel compelled to write a few words. The author of such article was Jack Stuef and he flagrantly abused this public forum by mocking and "poking fun" at a Downs Syndrome child. I was horrifed to see American Express as a sponser of this publication and find this disheartening and unacceptable. Let's forget about political parties and concentrate on humanity for once.

I am currently on hold with the fraud dept waiting for a supervisor. I have been on hold over forty minutes as the customer service rep (I hope you appreciate the irony in that) goes looking for one. I am calling as the rep who supposedly fixed things yesterday did not, so now either we have a scenario where I was charged four times for the same thing or none of the charges went through when I wanted the charge to go through. In both instances it is apparent that the jobs have been outsourced and that the rep as hard as she is trying and she is today, is not trained or up to the simple task of verifying charges, authorizing charges or finding me a supervisor to talk to. This service and the wasting of my time is totally unacceptable and I shall be canceling this card and taking my business elsewhere. There seems no accountability or service with this company at all.

I called AMEX on 2-1-11 at approximately 7:30 PM and spoke with JUSTIN who was suppose file my claim with a company I had order a defective product from, which cost me $550.00. After being place on hold for what seemed an exceptionally long time, I informed Justin, I come a Customer Operations background with an electrical supply company in New York and it is customary to let the customer know what is developing every few minutes or to take the customer's phone number and return the call when matters have been taken care of. I asked him if he could've called me back and he meekly answered YES. With that, I believed he had filed my claim. On 2-10-11, I called AMEX again because I was concerned I had not seen nor heard anything from AMEX regarding my claim. When I inquired as to whether a claim had been place under my name with Wise Equipment, I was informed there was no record of such a claim. I was livid and immediately asked to speak with a supervisor, when I met Michael, who was not in the mood to communicate with a VERY UPSET customer. I was so upset I couldn't remember who I had initially communicated with on 2-1-11 and I was hoping for miraculous customer service to save the day. Instead, I very easily upset Michael and at this point I needed to speak with his Manager. He informed me no Manager was available but one would call me the next day to follow up with my concerns. Instead of a phone call, I get an e-mail survey, by a company outside of of American Express, questioning my customer service experience. Real Customer satisfaction, NOT! I only hope Supervisor Michael filed my claim for the $550.00, defective product I had ordered. WOW! Is this the type of customer service we are to expect from American Express ?, for which, by the way, I get the honor of paying $160.00 annual dues. Mr. Chenault, Cox and Linville better open their eyes and mouths (communicating with their employees about the value of customer service) before they lose this company from right underneath their NOSES. Thoroughly upset, Robert

AX needs to do a better Job making sure that the Card is accepted at all locations , not just VI and MC. The Complaints I get is that AX charges more then VI and MC. Therefore, I am sure that even the CEO at AX carries a VI Card. Places like Old Country Buffet does not accept the AX Card. of course NY is to up-scale for Old Country Buffet. however, it does have McDonald's and so on. AX, it is time to bet with the times. Charge even vs VI and you will be accepted at more locations. Another location was at a Cafe at the Mayo Clinic in Rochester, MN it was a total cop out. Thanks. I have been a member for 31 years.

I have been a customer for more than 30 years and never had an experence like this before with the company. I have had fraud committed on my card several times this year and in every case i was overnighted a temp card and in a week or so got a permanent card. This last episode when i reported fraud(card was in my possession)i was told no overnight card but a new card would be forthcoming in 10-12 days. Subsequent conversation i was told card was coming overnight on the 6th in writing by Tammy Weinbaum in Salt lake city(letter received onJan10 and written on jan6th). Conversartion on phone today was with Rob supervisor told me they ran out of numbers and no card was sent bu may come in near future. I am a loyal customer and have been treated like XXXXXX What is wrong with the system and the people? Are you not interested in my business? Please rectify the situation-it maes good business sense.