American Express Company Corporate Office & Headquarters

i called for a hotel reservation and thought i was calling the hotel never told it was expedia. i cancelled two later and still was billed by amex even tho i did cancel expedia had the wrong email address and never sent email for cancellation the hotel never got a penny and never charged me expedia got it all even tho they did nothing . amex would not back me up after 48 years of membership. wow.

Recently, I placed a call to the telephone number on the back of my American Express card and guess what I got? Solicited by unethical/ethical solicitors wishing to "give" me a $100 gift if I would "try" their preferred magazine service and USA Benefit for 15 days for $1.95. If you do not cancel within 15 days, the credit card used to collect the $1.95 will be charged $39.95 a month and $29.95 a month respectively, and oh, by the way, we don't take American Express!! Also, when you request American Express's new telephone number, they give you the number of another 800- telephone information scammer so they can get you for another $10 or $15 for a supposedly "free" long-distance telephone call. Can you believe it? This is the telephone number that is printed on the back of thousands of American Express cards!!! I am still in shock! Whether ethical or unethical, how could ANY corporation sell its telephone number to such solitors!!! And this company's card is supposedly carried by some of our nation's wealthiest people! I agree with those above, that I'm taking steps to eliminate my American Express card FOR GOOD!

A payment to my "Pre-Paid" account was made but not credited by AMX. You can't imagine the time and aggravation trying to get this resolved. Not resolved to date. I can't get anyone in the Pre-Paid division to fathom what I'm talking about.

I've been an Amex card holder since 1971. Not after today. Received a letter telling me that because they have not received my May payment (which was scheduled thru their website) my rate is jumping to the "bad boy" rate of 27.24% from the current 17+%. Speaking to 2 different anal orifices today only convinced me that Amex is going down and I have cancelled my account, paid off the balance, and give them the one finger salute. If that is the new normal for Amex they don't need loyal customers or business es who accept American Express.

I have been a platinum cardholder for 25 years, never asked for them to dispute a charge. I recently used my card for services and asked for a refund and American Express simply wrote letters and finally said that it is too long(less than 10 months) and they can no longer do anything to help

On May 13, 2013, I paid off my Amex Gold balance of $13,400.00. I brought this account to zero balance. Amex appreciation for my paying off the balance is $111.56. On the other hand, I paid off Chase Visa and Stein Mart Mastercard. They both appreciated my payments, even Chase issued a credit back to me in check form. My above explanations show the benefits of being customers of Visa and Mastercard, and never go back with Amex. Plus, Amex is not accepted overseas. I travel internationally, and it is the non-sense credit card to carry around. Goodbye Amex forever and ever!!!

On May 13, 2013, I paid off my Amex Gold balance of $13,400.00. I brought this account to zero balance. Amex appreciation for my paying off the balance is $111.56. On the other hand, I paid off Chase Visa and Stein Mart Mastercard. They both appreciated my payments, even Chase issued a credit back to me in check form. My above explanations show the benefits of being customers of Visa and Mastercard, and never go back with Amex. Plus, Amex is not accepted overseas. I travel internationally, and it is the non-sense credit card to carry around.

After many many years of doing business with American Express and one late payment because of a error with a new person in our billing department our rate was jacked up to 27% and our limit reduces over night. No call into customer service would change anything and they said they would review it after a year at this rate. Good Bye American Express.

There is no email contact for consumer complaints on your website. There is no way to communicate to the CEO of lousy service without going on a phone safari. First with a series of electronic personnel and finally when after a long time you reach a human they cant help you but need to transfer you to someone else who in the end cant help either.

Tried to make a call with observation of service that I felt was out of character for Amex. This was not a complaint but constructive feedback. Was told by two divisions that all communications must be in writing or I could leave message but not to expect any callback. I was dumbstruck after years of good experience.

I aspired as a college graduate to obtain an American Express card. My aspiration was realized. I became a member of American Express in 1980. I have been an exemplary member. I have recommeded thousands of consumers. I was always proud to be a consumer of such a fine company. In September, one of my cards amount was reduced for charges by 98%...I am still in shock. As other consumers stated...I never missed a payment, have never been late, have paid off large balances and made more than required payments. I would like a true explanation for the changes...I have not gotten an answer...My credit reporting agencies state that I can get anything that I desire...This is not true with American Express. I am not famous. I am not wealthy. I am a child of GOD. I know that he will someday handle this situation. i know that at the end of one's life...GOD will be the judge for all of us. I will not call American Express again...I will not reapply for the card I cancelled, again. I know that my husband died for his fellow Americans. I know that both of my sons are disabled veterans for our fellow Americans. I know that I taught and counsel special need students...both overseas and stateside. i have put my life at risk for my country as a civilian and military wife overseas. I am a perpetual volunteer. And I am disappointed and hurt that I have contributed so much to a company that could dehumanize and assasinate my credit worthiness...no one should ever have to write a review for American Express, such as this one...I know that others, as I deserve better...

The worst customer service I've ever experienced!! Was on the phone for 30 minutes, couldn't understand the people in India, and they were rude on top of no resolution to my query. Never using American Express if that is the kind of help I will recieve.

I took my kids college money out of the bank and pt in on my two Amex cards that i have had since 1985 and when i went to pay the tuition i was told without warning that my limit has been reduced. Organized crime is still alive and well. When i called for help i was told that i have to provide my financial records as if i was some kind of dead beat. I have never paid the bill late ever. What a great way to treat a loyal customer. Yes i will contact the CEO until i get my daughters college money back. Signed Robbed

The Costco American Express card is useless for foreign travel. I travel to England and Ireland usually twice a year yet AMEX keeps refusing most attempts to charge. I suspect that the COSTCO AMEX card is a very much downgraded version of their other cards. Fortunately my back up card, Citibank, never refuses such charges and always comes to the rescue. In future, I intend to use the Costco AMEX card only when buying gas at Costco Locations. as it can't be trusted for travel.

Purchased a prepaid gift card on 12/21/12, changed my mind, and asked for a refund on 12/22. No problem said Charlotte and gave me a cancellation number. It is now 3/14/13 and I am still waiting for the refund. I have called every other week since 1/4/13 and spoken to about 10 different people all with a different story about why I haven't received the check, the most outrageous reason reason given was that it was sent by UPS and I refused it. After thinking about it for a few minutes I called back asking for the tracking number of the UPS order and was told the previous person was "mistaken" Amex sends checks by mail. Today I was told the replacement check "is in the mail" and I will receive it in 20 business days! I'm done and will be cancelling my regular Amex card that I've had for 25 years.

done, like others. Member over 30 years, Gold Card. Never missed a payment, then I'm denied a charge, told that I have a credit limit on a card that has never had a limit. CYA, hello MasterCard

Once again it is that time of year...February, and reward rebate time from Costco & Amex!!! I pay in full each month. February it was paid on the eleventh of the month. The same will happen on March the eleventh. It is now February 28th 9PM EST and I have not received my reward check for 2012. Amex is going to push it off until after the 20th of March. On the 20th it will take between 7-10 business days. They recently sent by Fed Ex overnight a replacement card for one that was cracked. Why not do the same for this late paper statement and rewards voucher? Or better yet just deduct the amount from my American Express Costco card? Instead they want me to wait another month. They offered to send a copy of that statement without the rewards voucher... I receive electronic statements, so that would be redundant regarding the statement and I still wouldn't have the voucher before the end of March. They need to get it together and come up with a solution. I can't charge them late fees and fines or collect until next month, I hope. But I can stop using that card for a while. I want to personally thank Cody the manager and Betty the operator in Salt Lake City for absolutely nothing.

I have been a loyal member for over 25 years. I spent last year over $500,000.00 on my Amex cards (for which I am personally responsible). I won't go into other details but I have called and asked and been given the brush off - and not in a nice way. Way to reward somebody who had to lower themselves to ask. I think its bye bye Amex Hello Crystal Visa - benefits, service and more importantly RESPECT!

Am old but card holder 30 years with autobank deduction for bill payment. Rep called about fraudulent charges,were minor Rep suggested canceling card issuing new one. Never arrived Phone inquiry produced nonsense.was told I must reapply furnishing complete financial data, contact all present agents using ach to discontinue, probably will lose my 53,000+ frq. flyer, new card in 10 -14 days if accepted and a rep would contact me. Has not in 5days.Am I too old?

I have been a loyal customer for several years with a Gold premier rewards card and Never, Ever, failed to keep my account in Perfect standing! I used the card for everything and paid it each month. My card is supposed to have No preset limit. Today they embarrassed me by declining an $8 charge! EIGHT DOLLARS! I called and they said "my spending habits were too high right now". That's IT I'm done! If this is how you treat loyal customers, I can;t imagine what would happen if I actually needed help resolving something!