American Express Company Corporate Office & Headquarters

this company no longer exists in the u.s.a., no longer has american representatives, totally unreacheable except in another country, they do not understand a thing your saying, I don't understand a thing their saying, I do not want to give all of my so called private information to some unknown person in : Thailand, Phillipines, New Deli or Canada, oh by the way if you ask for a U.S. representative they may give you a canadian representative, just to prove they don't know much, as Canada is not in the U.S.!! ( I have absolutely nothing against the canadians I like them very much!!) I can't remember the other countries they have given me. American Express you should rename your company foreign country express!

I received a letter dated March 5 from the Salt Lake City Am Ex Office with Ms. Tammy Weinbaum's signature. I was approached in the Atlanta airport near a Delta gate by a woman supposedly representing Delta Skymiles Am Ex card on Feb 13, 2012 -- I told her I have a Skymiles card and she said since I had one, she'd give me 20,000 miles for my time. I later learned that she had submitted an application for another Skymiles card for me -- I spent hours on the phone with Am Ex customer service and thought the issue was resolved until I got Ms. Weinbaum's letter, which states:"In response to your recent telephone inquiry, and in the interest of customer service, we have contacted Experian and instructed them to suppress the inquiry that was placed in your credit bureau report on February 13, 2012. . . ..While our position remains that we had a permissible purpose to request your credit bureau report . . . AMERICAN EXPRESS DID NOT HAVE MY PERMISSION TO REQUEST MY CREDIT BUREAU REPORT AND THE LETTER FROM MS. WEINBAUM IS AN INSULT. AFTER READING SOME OF THE OTHER COMMENTS ON THIS PAGE, I HAVE TO AGREE THAT AMERICAN EXPRESS IS NOT THE MODEL OF BUSINESS HONESTY OR CUSTOMER SERVICE HONESTY. I HAVE REQUESTED AN APOLOGY FROM MS. WEINBAUM'S OFFICE AND AMERICAN EXPRESS SAID THAT CAN'T BE DONE. I THOUGHT SHE WAS ALL ABOUT CUSTOMER SERVICE!

For 3 years I have had 2 accounts with Am Ex. Business and personal. I have accrued 150,000 pts which I was going to use for a trip for my family to Italy. Now I'm being told that I cannot put my point together. When I took out the cards I was told that I could so for 3 years I'm saving these points. I called to book the trip and now I'm being told their 2 different programs and I can't do it. So I have been paying my bills on time on both cards for 2 years approximatly $80,000 per year and I also take Am Ex in my business. I called Customer Service and told them that I will be cancelling both cards plus the $100, 000. per year in my business and they tell me they will NOT combine my points. Talk about dumb and bad business tactics. So my scissor had a great time cutting up both cards, plus I will be cancelling Am Ex at my business. They will spend the next lifetime trying to get my business back through paper. What I say is screw Am Ex. I will never use them again. Liars and cheaters. With my credit I can go anywhere. I pay the entire bill by the end of the month. How dumb are you. $150.000.00 worth of business out the door for a technicality.

I have a similar story. I received an email stating that my account was cancelled. I contacted American Express and got a lady named Emilee who was reading a script and could not help me at all. I was also informed there are no supervisors available and she would have someone contact me within 48-72 hrs. I was livid by this point. When I finally spoke with the "cancellation department" they explained that Experian reported my FICO score had dropped since mid November and there was a serious delinquency. How the heck does a "serious delinquency" show 2 months after the account is open but didn't show when they approved the account? I am livid with this company, have cut my card and am sending it back with all the information sent to me in November (in their envelope). Maybe I should make a fourth phone andI mentioned that I will be calling my senator. I had been a card holder many years ago and the company was much better than they are now.

I have been a Delta/American Express card holder since 1999. I have never made a late payment, ever. The January bill that came, due on Jan 22 was paid on Feb. 11. Why were we late? Have no idea except that it was in the pile of Christmas cards. I now am a deadbeat with AmEx. I owe $25.00 for a late payment. My interest rate on future purchases and late payments will be 27%!! I called and supposedly spoke to a supervisor this morning when my February bill arrived in the mail. There would be no waiver of late fees. There would be no waiver of the interest payment tacked on to the late payment. But, on the bill was a $95.00 charge to renew my credit card. The supervisor just kept saying "but you paid late and there's nothing I can do". I kept saying "do you really want to lose a customer for 13 years over $25.00"? So, at an impasse.....I am sending in my bill, with all the fees paid, but minus the $95.00 to renew the card. How incredibly stupid, stupid, stupid of the supervisor to lose a customer over $25.00. If I had had a record of late payments, if I didn't have a 700+ credit score.........Lots of ifs but all this does is point to the stupidity of a supervisor in Customer Service. Adios AmEx from an 11 year user of your credit card. P.S. as i read the words above, this site is supposed to supply me with the corporate offices phone numbers and address. That's all I've been looking for for over a half hour. How in the heck do you contact this company!!!!!!!

CREDIT UNION MONEY ORDER # 102725[241073951 3101003] $44.00 USPS MONEY ORDER No 1154849617: $50.00 WESTERN UNION MONEY ORDER :14-186755772 : $26.00 WESTERN UNION MONEY ORDER :14-278856846 : $55.00 WESTERN UNION MONEY ORDER :14-241056539 : $26.77 WESTERN UNION MONEY ORDER :14-297858830 : $22.71 WESTERN UNION MONEY ORDER :14-297858834 : $24.13 WESTERN UNION MONEY ORDER :14-297858914 : $30.20 WESTERN UNION MONEY ORDER : XXXXXX0039 : $25.00 WESTERN UNION MONEY ORDER :14-297859030 :$ 60.75 From: turtlegm21@hotmail.com To: support@official-driverslicense.com Subject: REGARDING : OFFICIAL REGISTERED DRIVERS LICENSE NUMBER :GWENDOLYN MINES Date: Mon, 11 Jul 2011 10:24:26 -0700 OHIO RJ 858588{v.remirez}ARIZONA DO4253369

I have a similar story. We get a letter stating that we are delinquent on our account and therefore, for the next 6 months will be paying the 25% APR on the card. We also received a letter stating that are limit was lowered and we only have $100 left on our limit due to my FICO score dropping to 542. We had put our account on an automated system and for some reason the system didn't work and did not take our payment which we dide not know until the letter. We ended up paying online as usual, although they did not remove the APR as of yet. I spoke to a real excuse for service guy named "Jameil" who chastized me for all the deliquent accounts I had and having such a high balance as if Experian makes no errors at all. He told me there were no supervisors on duty at the time and told me someone would call me. This guy who could not help us with anything then decided to try to get me to admit guilt by repeatedly asking me "Are you saying that you have no delinquent accounts?" He asked me three times. My answer was the same "The only technical delinquency is the missed payment due to your faulty automated payment system." I was livid by this point. At the end of the day when we reviewed my Experian report my FICO was 748 and there were no delinquencies. By the third phone call, and a second supervisor, (funny they found one when I mentioned that I would be calling my senator)they had all these loops for me to do to get the limit lifted again. After reading all these complaints, there is no guarentee that anything will change. I won't even waste my time. I'm calling my senator on Monday morning. There is no way this is legal. They clearly do not want business. I have been a member for 16 years.

After being an active card member for a few years and paying my bill on the internet within few days of the closing date I made my first dispute for an Avis charge. I faxed support information for my position. Received a copy of Avis's letter and denial of my dispute for the total charge. I was not disputing the total charge but asking for a modification of the charge. American Express obviously did not pay any attention to my submission and sided with Avis. So my response was to cancel the credit card. After reading comments from people with more serious complaints than mine I think the good service I did receive until the dispute must have been a real accident. Try the Chase card. They have much better internet account information with the charges posted automatically when you make them. Not days later and not with the dates all mixed up.

I do not often dispute a charge, but when my family (occupying 4 rooms) and I were treated so badly and recieved such poor service from the Flamingo Hotel in Las Vegas (worst hotel experience of my life, disgustingly filthy and broken rooms, just go to Trip Advisor for the horror stories, I wish I had) and I requested MY credit card company (AMEX) support me and get my money back, they totally sided with the hotel that had the audacity to say that we never complained even though I spent most of my time talking to managers and moving my family from rooms to more disgusting rooms. AMEX asked me for the details and I wrote a very detailed multi page justification document that was not even read by AMEX (customer service informed me of that little fact). When I tried to resubmit the dispute, I received the exact same letter I had recieved before and was told by a customer service rep that the Flamingo Hotel was an AMEX customer too and it was my word against their's...I lose. I have several credit cards with both Chase and CitiCard and they have always provided excellent service and support. My parents and siblings have AMEX credit cards and needless to say, we are all canceling our accounts...some of them have already switched to the better companies. My respect for AMEX has turned to deep disappointment. Unfortunately, it cost me over $1000 and the ruining of my daughter's college graduation event. AMEX, your company obviously values the big corporation accounts over us private citizens...hey, I think I am starting to understand the "Occupy" movement.

i am extremely disappointed at the moment with the Gift Card services. I placed an online order 5 days back expecting the card everyday to come. I have this ceremony to attend on Sat and still no card. Sp i call the CS number and the call goes to some call center in India where people have very poor diction of the English language and could not help me at all. All for being a member with Amex since last 15years.

I have been a card member for 5 years. For the last year I sent 2 payments ($300 each) with a check and they lost the checks. I sent other check (the 3rd check) and they posted to other account. To stop the "lost checks" I paid $50 and now I need to request a copy for the last check to pay $25! Now they are charging interests for the amount that they posted to other account. :0(

The saga continues regarding poor customer service. My husband overpaid his Amex bill by $2,800.00. That was 6 weeks ago. Customer service initally agreed to send us a check for the overpayment.....no check! Then they agreed to transfer the amount to our bank account....no transfer! They have removed the overpayment from his account, so we cannot even eat it up making purchases. They out and out lie, have extremely poor processes, and apparently NO automation whatever. I have reached out to Kenneth Chenault Chairman and CEO to see if he cares enough to help. Waiting....waiting.....waiting. In the meantime, I have discontinued use of both our personal Amex cards and my Corporate Platinum Amex. VISA ROCKS!

The saga continues regarding poor customer service. My husband overpaid his Amex bill by $2,800.00. That was 6 weeks ago. Customer service initially agreed to send us a check for the overpayment.....no check! Then they agreed to transfer the amount to our bank account....no transfer! They have removed the overpayment from his account, so we cannot even eat it up making purchases. They out and out lie, have extremely poor processes, and apparently NO automation whatever. I have reached out to Kenneth Chenault Chairman and CEO to see if he cares enough to help. Waiting....waiting.....waiting. In the meantime, I have discontinued use of both our personal Amex cards and my Corporate Platinum Amex. VISA ROCKS!

Will probably cancel my Gold card after the last experience. Their travel agents, who you MUST use if you want to use their points, are no more than call center people, who have no idea about travel. I was booked on a VERY bad itinerary (1 hour to change planes AND clear customs/immigration). When I tried to change it, they said it would cost $130/person but their "reissue" desk never would call me back (their wait time on hold was 30 minutes so they take your number to call you back). So I went right to the airline directly and they changed it for $45/person. Guess who pockets the extra $85? I wrote to the head of Global Travel to complain and the letter was returned saying, he doesn't work AT THAT ADDRESS. Not that he doesn't work for Amex. Just in a different office but they wouldn't forward the letter. VERY disappointed.

What happened to Americn Express!!! I'm truly disgusted. Wake up people, stop doing business with American Express, obviously it doesn't need or want our business. American Express will only get the message when it is adverserly impacted financially. Boycott American Express.

Would like to know how any of you got pass the Michael McGovern guy....is this guy a something they put in this position to keep anyone from getting in touch with the executives.

I have just gotten off the telephone after spending approximately 2 hours speaking with FOUR different Service Reps about why I have to /wait 12 weeks to find out if I am to be reimbursed/ for 750.00$ in Travellers Cheques that I have reported lost (in the mail. I requested a stop be put on these cheques when they were not found in the postal system weeks after I mailed them by certified post. The lost cheques were reported lost on July 14, 2011, a stop was also put on the cheques the same day. It is now August 11 and I have been telephoning AMEX for a week now to find out when I will be reimbursed but all I get are outsourced workers who claim that they are the highest authority in discussing my claim. They told me not to even call them until 10th October 2011 and ON that Date they will give me their decision if..IF..I am to be reimbursed at all. The checks have a stop on them, they are declared lost. Why the hold-up? I used AMEX because they guarantee safety and refunds if anything should happen to your cheques. I have spoken with 4 different Reps and they are all giving me the run-around...almost all the answers I get contradict what another Rep has told me. Bottom line: I will NEVER use AMEX again and I will spread the word about their shoddy performance and inability to be trustworthy when dealing with your money. DON'T GET RIPPED OFF! DO NOT USE AMERICAN EXPRESS!

So much of what I have read of these reviews has happened to me. AmEx made many mistakes with me and I am the one to suffer. Time to pay it off and cut up the card.

Sorry company..very bad customer service reps and pretty much everyone else who works for this beast. I have perfect credit, everything paid off, no debts whatsoever but yet they reduce my credit line which in turn will lower my credit score a few points but don't know at this time. Why would they do this when I have been a customer for 30 years with excellent credit and a credit rating over 800..just don't understand these people..Discover I have never had a problem with them,never and my credit line is higher than AX. Bad Bad company

I have the American Express Blue card. I rec'd their marketing packet and I thought what the heck, let's sign up. I haven't had this card for even a year, and I am hit with an email and letter the next day that says their system reviewed my account and cut my limit by 70%! They set my limit to my balance...how convenient. Now I have a card with thousands on it that will show as maxed on the the credit bureau reports! What will that do to my score!!!!! NOTHING has changed with my financial status since I got the card - no major purchases, no new car, no new house, no other new cards or accounts! So I was good enough several months ago for a limit of "xxx", of which I assume they based it on my credit reports then, why am I such a big bad risk now? Just b/c their "system" ran a report and without warning the boom is lowered? This is so disappointing and all I can say is shame on American Express! Nothing has changed about my credit picture since I was approved!!! Wait, that's a lie... there was a change - my income increased! Oh, and just to be transparent... I ALWAYS paid more than the minimum due. I will NEVER recommend a friend or colleague to apply for an American Express card after this very poor customer experience!!!! Horrible bank! Shame on American Express!!!