Advance America Cash Advance Corporate Office & Headquarters

terrible service,rude employees conflicting information from different employees...this is what i have encountered since i took out a loan on 5/9/12.I have been a customer for over 15 years and have never experienced such incompetence.Past loans to me have always been paid in full. When i obtained a $1000 loan on 5/9/12.i asked the "clerk'IF THE loan pymt date could be made the ist of each month as it had been the previous years,was told this was not possible,pymt would have to be made the 9th of each month.After informing the "clerk"that my soc sec check never came the 9th of the month,that it usually arrived the 2nd wednesday of each month which doesn't always fall on the 9th ,usually around the 13th or 14th of each month,i was told this was fine,just call each month and l.et the agency know the exact date the check would arrive and they would simply"acch'THE PAYMENT DIRECTLY FROM MY CHECKING ACCT.since then,i've called the co as instructed a couple days before pymt was due and have gotten ..ok,thank you,we will do that,no problem!Yesterday i got a call re my payment for July saying i need to keep my "appointment' TO COME IN AND MAKE PAYMENT.i asked,can pymt be ACCHED from my bank acct as usual as i was not aware of any "appointment date",the "clerk said to me,"you came to get the money,why can't you come in to make the payment,she was rude,condesending(sic)and just real nasty in general.she hung up on me after i told her i had been given conflicting information from other "clerks,THEN called me back to inform me that a note would be placed in my file indicating that i would never be granted a loan again...i informed her that that would not be a problem for me because i would NEVER USE THIER SERVICES AGAIN!tHE EMPLOYEES IN GENERAL ARE NASTY,PATRONIZING AND EACH PERSON I HAVE TALKED TO HAS GIVEN ME DIFFERENT INFO.Calls to district managers have Never been returned!I would advise anybody NOT TO DEAL W/THIS AGENCY.INCOMPETENCE REIGNS W/THIS AGENCY!!!!!!!

YOUR AGENCY IS FILLED WITH RUDE INCOMPETENT EMPLOYEES.AFTER MY CURRENT LOAN IS PAID OFF,I WILLL NEVER DEAL W/THIS AGENCY AGAIN!!!!!!! ,i

The customer service in Norfolk,VA is horrible. They need a secret shopper in the store. Non friendly...tight cut throat atmosphere. The agents needs customer service and empthy training

I think this company is a horrible one. I got a cash advance and had a payment plan. I paid on time but the one time I forgot to bring a check with me they declined me when I had the money plus extra to pay. I think they are a heartless company

I did not pick up a check in 2003, boy was Adv. Am. pissed, since I left the state, they could not find me. Having incurred a large medical bill, I filed bankruptcy in 2005, discharging this debt. Every now and then, Adv. Am. sends me to a collection agency, which is illegal. 1-the debt has already been discharged in Federal Court, and 2-even if that did not happen, the bill is over 4 years old, exceding the statute of limitations on an enforable debt (as long as no payments are made in the 4 yrs). So here we are, 9 years later and they are telling me they will take legal action against me, which is also illegal. The law states they cannot treaten something that they cannot do. So today I will file a complaint with the Federal Trade Commission who oversee the Fair Debt collection act. These people are now screwed, I complaint will be filed against the collection agency and Adv. Am. Keep the law in mind if you have a problem with them. 500% interest, they deserved to get screwed at least once.

Crystal Chairez's post from another website: 4. Written by Crystal Chairez on January 11, 2012 from columbus, ohio, US As a store manajer for the National Cash Advance brand of Advance America in Milwaukee, WI., I have to say that i dont feel sorry for all the *** peeple that take out loans at my store. I laugh at all the dummies that *** in and never pay me back. I could care less. Its not my $$$ anayways. I probably loose them more $$ than any of their other manajers. My asst Kayla and I usually smoke *** in the back and refuse to let customers in halve the tyme anyways. Still, im doing good considering i dropped out of high skool. I still think that it is all the customers faults and if they dont like it then f*** off. Sincerely, Crystal CHairez Manajer #5201 414-325-8927 ~~~~~~~~ I sent this to Advance America's corporate headquarters. Clean up your act and get an education, junkie.

I'M WRITING IN FOR THE CONCEREN OF YOUR COMPANY NOW WE HAD PAYMENT ARANGEMENTS AND I WAS TO GO THERE TODAY I HAD PUT A STOP ON THE CHECK BECAUSE OF THAT REASON, NOW I HAVE HAD TWO STROKES ANDMY KIDDNEY KEEP'S SHUTTING DOWN NOW MY NERVES CAN NOT TAKE THIS AFTER WE MADE THOSE ARRANGEMENTNOW THAT WAS MY BILL MONEY AND BECAUSE OF ALL OF THIS I'M THINKING ABOUT GOING TO THE NEWS AND PUT A WRITE UP IN THE REVIEW NOW I NEED THAT MONEY PUT BACK IN THERE FEEL FREE TO CALL ME 724-371-7585I'M SHAKING UP SO BAD FROM THIS AND IF THIS CAUSES ANYMORE HEALTH TROUBLE I WILL HOLD YOU RESPONCABLE SO PLEASE BEFORE I'M PUT OUT IN THE STREET !! THANK YOU MICHELLE ST.GEORGE

In October 12th 2009 I had a car accident,at the time I had a guy hit my car in the rear at 65 mile an hour it put my trunk and back seat in the front. I missed a payment in November,December I had set up a payment plan to be in the Charleston,Illinois office on January (monday)the 4th the only income my wife and I were living on was her social security disability checks,on January 1st 2010 was on a Friday when the 3rd is on weekend then checks were deposited on Friday on that Friday Advance America got into to our account and withdrew around $639 of $757 dollars of my wife's social security disability check this check was issued to my wife for her use not to pay on a loan I owed. Advance America sent me a letter stating that I was to finish paying off this loan of $149.51, I was in contact with the Corporate Headquarters in Spartanurg and contacted a Kenneth Compton explained to him what had happened he was in aggrement with me this was not to taken out of my wifes Disability check and to not worry about the payment of $149.51 If I would not contact the social security disability office for taking money from HER ACCOUNT now the Charleston,Illinois office has a new hot shot manager and is telling me with out checking her facts that I still have a balance, I told her she needed to contact Mr. Compton she told me he has left the company,the only reason he left is because he was the only one in the company that worked for the customer.

This company especially the central Oklahoma branch have mangers dtm and ddos that have people who r dirty people who will do ILLEGAL things like breaking into people checking account sniffing prescription drugs while one job! Maybe Advance America need s to find grown ups who have full responsibility that can abide by state laws and the highervups need to stop kissing ass and blaming others for the shit that they pull! Grow up! never us this company they say they will help u but in the nend the higher ups are nothing but money hungry basters!

YOUR OWED $70 BECAUSE YOU HAD AN NSF FEE. THE CHECK WAS ALREADY RETURNED TO THE OFFICE. ADVANCE AMERICA IS NOT A BAD COMPANY, ITS JUST A BAD WAY TO GET INTO DEBT

We had got a loan out from advance America and we were making payments on it was a hundred dollars and a week later they sent the whole check through my bank the check was 555 so my question is were is my hundred dollars I went to the dade city office in Fla and I talked to the asst manager her name was v and she told that they can submit my check to the bank and I told her that I paid 100 dollars towards it and she said Owell and then asked to speak to my husband and then v told him that advance America owes him 70 dollars,seems kind of fishy to me do not ever use advance America in dade city,fl they will tell u one thing and do another just to try to get more money out you........ so beware of advance America in dade city,fl the asst manager is named v well that's what she told us anyway.....

I was called by a Alexander Black telling me that I owe your company $1257. This is to inform you that I do not, and I can prove it. No money was ever deposited to my account. I stated that I would report this to the FBI if this is not cleared up.

i like foing business with advance america but every time i go to the store in tallahassee there is a new manager and each one clames to do things different it is confusing they need to get it right or ill have to go elseware.

I think it would be great working for a company that allows drug use among their employees, payday loans that ruin the lives of the working poor through a vicious cycle of renewable loans with outrageous fees and a company that allows employees to get "kickbacks" from illegal and ficticious loans. Keep up the good work Advance America!!!!

I love working for Advance America as a manager for their National Cash Advance brand located at 5260 S. 27th Street, Milwaukee, WI. I have had many problems with my personal life including addictions to both oxycontin and heroin and they have allowed me to keep my job. This company understands that the best way to get ahead is to hire folks like me with no college education and with little prior work experience. I still may fall off the wagon from time to time, but at least I don't have to worry about my job being terminated. My assistant manager Kayla Miller also has a similar problem involving cocaine so we kinda hold each other together. We may not be a profitable center and I do give a lot of loans to my family and friends that go unpaid, but the kickback I receive from them helps to feed my habit. Thanks Advance America!!! Sincerely, Crystal Chairez, Store Manager #5201

I received the following from Steve in HR telling me the following: 11/11/2011 CYNTHIA Lewis 14206 HUNTINGTON AVE Omaha, NE 68164 Dear CYNTHIA, Thank you for your interest in job opportunities with Advance America. While your credentials are outstanding we will not be able to consider you for employment at this time. Your salary range for the position you applied for is more than what we would be able to consider. We wanted to make you aware of our decision as quickly as possible. Please continue to post for positions that you are interested in by visiting our website at www.advanceamerica.jobs . We wish you much success! Sincerely, Steve Conley He copy and pasted my name to tell me my credentials for the job is a match but the salary is not. I would have been so happy to negotiate the salary with Steve Conley, in a time when so many are out of work. Before posting for the job I did read the internet feedback about pay and I felt by entering the information that they would see I wanted and needed the job. This could have been handled in a professional manner by hiring me for the job that I did qualify for and remove the listing that has been there for over a year.

THE STORE CASHED MY CHECK, AFTER I ASKED TWICE IN PERSON AND SLIPPED A WRITTEN NOTE ASKING THEM TO WORK WITH , THEY CASHED IT ANYWAY, IT CLEARED ON THURSDAY LEAVING ME $300.00 OVERDRAWN. THE BANK TOLD THEM WITH MY PERMISSION THE CHECK HAD CLEARED. I TOOK IN A COPY OF MY BANKSTATEMENT SHOWING IT HAD CLEARED ON THEURSDAY AFTER BEING TOLD MANY DIFFERENT STORIES, ONE OUT RIGHT LIE, BEING THAT ONCE THE CHECKED CLEARED I COULD GET MY MONEY. SECOND LIE, DENYING THEY RECEIVED MY FAX SENT 3 TIMES, AND THE BANKSTATEMENT I TOOK IN PERSONALLY THEY TOLD ME I COULD HAVE MADE IT UP SINCE THE BANK LOGO WAS NOT ON THE PRINTOUR, ALTHOUGH I RAN TO THE BANK AND IT IS THE BANK PRINTOUT THEY ARE HOLDING MY $500.00 UNTIL MONDAY. I AM REPORTING TO THE POLICE AND THE BBB.

i have a loan overdue because i just got out of the hospital after surgery and i find out that my bank closed all of my accounts so now my money is in limbo until the bank sends me a check i called advance and the lady could care less about what my situation is and i get a small worker,s comp check to live on right now so i will have to take one of my check.s to pay the loan and hope i don,t get put on the street

I took out a loan to help pay my bills. I was one payment behind and never got a all from advance, regarding this matter, over the weekend I get a call from an unknown number from NY. So I answered and hung up.... A guy stating that his name is DAVID BROWN left a a voicemail and in his voicemail it sounded like he was threading me. In the state of Texas, you can go to jail for that crap. He stated that I needed to pay 1200 by Monday morning. Or else everything will fall on top of me, which I didn't understood what that meant. And his last words were I will be taken too court and good luck. Monday morning comes around and the same number called. Guess who it was? DAVID BROWN with a strong eastern voice. Left me another voicemail demanding me to call them back and paying them or else things are not going to be looking good on me. He wished me best of luck once again. So i get my mother to call since she doesn't not play. She asked from David Brown. The guy that answered stated David Brown was not in, knowing he just called leaving me a voicemail. My mother spoke with a guy with a strong eastern voice again, of the name MAX GREEN. If I say "these names sound plain out FAKE".... So my mother spoke with Max Green and he stated that I had to pay 1200 by Monday morning, or they were going to sue me and take me too court and that my amount was going to be 5,000 instead of 1200. My mother said that is crazy. And was arguing back in forth with the guy cause be was being rude. I told my mother I heard David Brown in the background threading another caller.... Reading all these reviews, I AGREE. Im taking this too the FBI. Good thing I have family working for the FBI! DONT DO BUSINESS WITH THESE PPL. This is plain out WRONG & FRAUD.

my husband was called at 12:30 on a saturday about a loan from 4 yrs ago, the call came from buffalo ny and he was told if he didnt pay $500.00 that a warrent for his arrest would be issued on monday,when trying to insure who they were( could be anyone these days) nothing checked out the number came back as belonging to "york call new"? couldnt even find the "name" "upstate investigators" of the company regestered anywhere wouldnt give us an physical address just a po box, first they represented them selves as investigators for the commonwealth, then private investigators is this legal? im calling local FBI to investigate further. do your self a favor DO NOT TAKE A LOAN OUT WITH THEM!! it is a vicious circle that is hard to get out of unless your rich and then you wouldnt need them anyway.