Z Gallerie Corporate Office | Headquarters Contact Phone Number & Address

Chass

5/21/12

DO NOT ORDER FROM ZGALLERIE, YOU WILL LIVE TO REGRET IT! Is there a star less than one because if there was I would assign it to ZGallerie and their customer service department. I ordered the Brussels dining table in September of 2011 and I am still having problems getting a quality dining table from ZGallerie. I have wasted countless hours on the phone with them and waiting around for deliveries and technicians to fix my damaged table. I sensed the customer service department was getting irritated with a customer wanting a quality piece of furniture and started speaking to me as if I was the problem. I will NEVER buy anything from ZGallerie again not because they sent me a horrible Brussels table but because they never fixed the problem or tried to compensate me for all the many inconveniences.

HORRIBLE CUSTOMER SERVICE

5/17/12

I would have given no stars but it wasn't an option-I am an interior designer and would NEVER use Z Gallerie for any of my clients. I deal with vendors on a daily basis and I can easily say this is the worst customer service I have ever experienced. Even the manager's are incompetent with follow through-unbelievable-I cant believe they are still in business! I am so fed up and cannot get my issue resolved!!!!!!!

Nicole

4/11/12

I bought a candelabra on Saturday totaling $190. I decided to return it because it was a little too large for the area I wanted it for. Because I paid cash for it, I expected to get cash back. NOPE. "I can give you $50 and the rest will be sent to you with a corporate check." REALLY?! I'm sorry, let me get this straight: so I can give you $190 in cash but you can't have the decency to return my money when I return your product the exact way I received it - unused and in perfect condition? Every person I've told about it is in shock as well because NO ONE has ever heard of such a thing! Let's see how long this takes to receive my stupid corporate check. SO annoyed.

Dissatisfied Customer

2/9/12

All I can say is that I have NEVER had such a bad experience with a company who delivers a damaged product and then makes it worse with HORRIFIC customer service. How are they in business? Below was my email to them after multiple calls to customer service. THEY NEVER RESPONDED!

Dear ZGallery,

This was my first purchase with ZGallery. I am very surprised and disappointed in your company as a whole, from the in-store experience to your 800 customer service. I purchased a mirror which was and is in stock at my nearby ZGallery:

The Shops at Sunset Place
5701 Sunset Dr. # A-03
South Miami, FL 33143
(305) 667-4877

The mirror is oversized so I opted for Zgallery to make the delivery. This took 3 weeks since now the shipment was to arrive from California rather than 7.8 miles from my home. I decided to be patient and use your services.

Today, the mirror arrived damaged. My choices are:

1. Wait until the end of Feb (4 weeks) for your delivery service to re-contact me and make a re-delivery as if the order had just been placed today.

2. Pick it up at the store myself.

I've worked very hard for ZGallery today. Harder than you have in order to save this sale. I found a delivery service to pick up the mirror. I reasonably asked for a discount on the mirror. I paid 95.00 for you to deliver the mirror and the independent contractor is charging 120.00. The in-store cannot give me a discount.

I've done everything to try to help you give me proper service. If I waited for an item, and it's delivered damaged and there's the same mirror 7.8 miles away, is it reasonable to expect me to wait 3-4 additional weeks for delivery?

Lesley Leahy

1/23/12

I recently spent $85 on a couple of accessories. I paid cash. The items didn't work (I was assured I could return them). So I did return them within 5 days only to be told that ALL REFUNDS ARE ISSUED IN THE FORM OF A CORPORATE CHECK - WHICH TAKES 10 DAYS!!!! I have never heard of a policy like this before. I could understand if I had paid by check. BUT PAYING IN CASH SHOULD MEAN YOU RECEIVE A REFUND IN CASH!! There is no mention of this policy on their website, although the very inadequate store manager explained to me it was printed on the receipt.... in very very small print. I like their stuff but as many people have pointed out, their customer service is non-existant. I WILL NEVER SHOP THERE AGAIN.

Georgia Holmes

1/18/12

I bought bedroom furniture a year ago im on my 3rd dresser with a 4th dresser in the works.Also paying intrest for broken product and time spent out of my day from work family there have been 5 peolpe at my house. Dresser drawers that dont close and impossible to get clothes in and out of.This company dose not care about my time and frustation but only my money.The only thing they have offered over a year is a gift card for store can not be used on credit card and they will not even send it to me or tell me how much it is for.Also 50% off on my broken furniture as is and not fixing it if I want to keep it or have the 4th one sent with another year of intrest.I spent $1000 on a dresser why would I want to pay $500 on a broken POS when I could go to rooms2go and get a hole bedroom set with a TV for the same price as dresser not including other peices.Bottom line they dont care and there furniture has style but poor poor craftmanship, I will never shop there agine!!!!!!!I hope I do not get stuck with broken furniture and paying more intrest then planed. today 1-18-12

Lia Frazier

12/28/11

I ordered a chaise lounge on 9/11 (order0911152LDRH). Still have not rec’d the chair. Spoke with Steve Roseborough, Manager of Customer Relations, several times including on 11/22/11 when he told me that I would have the chaise in two weeks. He never called me back to update the status on the chaise.

The last time I spoke with Steve on 12/15/11 he said he would refund my money in its entirety, with no restocking fee. Called Steve on 12/20/11 as my money still had not been refunded. He never returned my call. It is now 12/28/11, over three months since you charged my credit card $869.83. I have neither my chaise nor my money back. Please refund the $869.83 immediately.

Donna Johnson

11/29/11

The worst customer service ever. My sister spent over $1,000 and lost her receipt. she wanted to return 2 lamps a week later and they told her "No" because she did not have her receipt. They wouldn't even give her a gift card. They told her she would have to keep the lamps. Tried calling customer service and after holding for 14 minutes, they disconnected me. This is the worst customer service I have ever seen.

Mary

8/3/11

Truly terrible customer service.

I've had my couch for 2 weeks and wish to return it due to it being incredibly uncomfortable and not fitting in the room I wanted it in. They tell me I can return it for 50% of the cost plus delivery charges. That is over $1200 for a couch that sat in my house for just 2 weeks! I think this is incredibly unreasonable. Z Gallerie truly doesn't care if their customers are happy with their purchases. All they want is to make the sale and who cares what happens later?! This is a HUGE company, I can't imagine that they can't lower the restock fee at ALL. You know they are going to take the couch and just give it to the next poor schmuck. Not to mention you apparently have 3 days to make a return - but I didn't receive the purchase until well after those 3 days, so basically I couldn't have made a (charge free) return even if I wanted to. Then they tell me the return policy is stated on the receipt - well I made the order over the phone with my local store, so I didn't SEE any receipt until weeks later when it was mailed to me. Nobody told me this was final sale. Nobody told me I only had 3 days to change my mind.

Unbelievable crappy company.

Go to a small, non-chain store and buy good quality furniture from people who care about their customers, OK?

Kim

7/26/11

ZGallerie will NEVER get another dime out of me. I have spent thousands of dollars with them and every time , it's the same thing. Their customer service is the worst by far. No one will ever call you in regards to your purchases and always give you fake delivery dates. Every time I received a status update, it was because I initiated the phone call. Then they act like your getting on their nerves when you call. If I've payed good money for something that I've ordered over 6 months ago and still hadn't received nor a phone call, I have a right to know what's going on. It always takes a lifetime to receive anything from them and will never call you updates. STAY AWAY FROM ZGALLERIE !!!!!! They will gladly take your money and leave you empty handed , without being apologetic !!!!!! They don't deserve any stars ! I wish I had an extra set of hands so that I could give them 4 THUMBS DOWN !!!!!!!!!!!!!!

Kathleen Neuman

8/1/11

OMG the worst customer service I have ever received. Not only were the managers in their stores not any help, but when I tried to call the cooperate office to get some help, that was a joke as well. I was put on hold for almost a hour and when I tried calling back, they would not even answer their phone. Buyers Beware!!! Do not order anything from them or shop in their stores. If you have already bought something and are having problems, just have your credit card take off the purchase and then you won't be out any money. Save yourself the stress and fight it that way because you will not get resolution from this company. I give them a -100 on ratings

Yvette

5/18/11

I went a few times to the store in Oakbrook Illinois, and it is an African american Manager, the store has 50 % off, so today I was making a line following an African American customer, the manager was telling her secrets, and miss charging her for some items, incredible she also gave her an extra 15 % off in some items, talking about stealing, I asked for another manager, but the other manager it was too busy, and this was happening in her own face.... I will call corporate and tell them, see if they play any attention..... but to me this store is closing due to a lack of customer service professionalism.....

BLASTED DISAPOINTED WFNNB	5/9/11
ADS CALLS ME 3032255365 2-3 TIMES FOR LATE PAYMENT! I RECEIVED MY BILL ON THE 9TH THEN THEY SAY ITS DUE ON THE 1ST. POOR CUSTOMER SERVICE.

Reenie

4/18/11

I purchased the Planter's Buffet from Z Gallerie (Fashion Valley Store in San Diego) on Dec. 27, 2010 and am still waiting for shipment. When first purchased I was promised delivery in mid-February. Well mid-February came and went and no call from Z Gallery re my order. I contacted them on 2/20/2011 and was told it would be mid-March and rep would call and let me know when shipment had arrived. She called me on 3/8/2011 to let me know he buffet was in and that I should be expecting a call from delivery. (That was GREAT Customer Service after what I've had since.) Well, I waited 2 weeks so called back on 3/22/2011 and was told there was a problem with the buffet and shipment was refused! They directed me to call the Customer Service line for shipping info. I was told it had been reordered and should expect shipment by mid-April. Well, today is the 18th of April and I called Customer Service and was now told it won't be in until mid-May!!!! (I think at this point I'll be lucky to get it before July if at all!) I hold Z Gallery responsible for not contacting me when there was a problem!!! If I could get a refund, I would today. Now, I just have to wait. How frustrating...one more lost customer!!!

Eric

4/8/11

I ordered a table in December of 2009. I am still dealing with getting it resolved. First table I received did not fit together. Customer Service claimed it was the distribution center's fault. I had them get another one for me and drove 2 hours to the distribution center to swap it out, still did not fit together. I was told to wait for another one. Since then, we have moved twice.

I am fed up to the point that I just want a refund. I called 3 days ago...no call back. I called today and i've been promised a call back on monday or tuesday. WORST CUSTOMER SERVICE EVER!!! I RECOMMEND NO ONE BUYS ANYTHING FROM ZGALLERIE. STAY AWAY.

Natalee

3/19/11

At least I don't feel alone regarding the extreme lack in customer care.

I have spent a LOT of money at several ZG stores; I truly like the merchandise and prices on most items are great (excluding furniture).

I have to drive a minimum of 40 miles to get to the nearest ZG so visits are destinations.

After my last destination visit and being treated extremely poorly, I don't know if I can step foot into a ZG store again.
I took time to write to the corporate office regarding the serious decline in customer care and included examples of my poor treatment during my last in-store visit.

It was disheartening to not hear a peep back from corporate regarding my letter. That is very sad customer care.

All in all, I feel really letdown.

A store needs more than great merchandise to get my hard-earned money.

Richard & Gail	2/24/11
EVERYTHING I READ ABOVE IS 100% ACCURATE --JAY AND LUIS SAY IT SHORT AND RIGHT ON !! We have been doing business with them for over 10 years and we will NEVER buy another thing from them no matter what the savings might be ....I cant belive that they are not out of business yet. their customer service should be a main skit on Saturday Night Live. STAY AWAY !!

Carolyn

2/10/11

ZGallerie doesn't even rate one star. After my negative experienct
I now refer to the chain as "Zed" - a total failure in every way. It is required by law to display signage stating a retailer's non return policy at each cash register. At the time of purchase, there was no signage at their register nor mention of a non return policy, even though my decorator told the sales rep the item may be too big.
No one wants to feel ripped off or taken advantage of; and that's exactly how the Store Manager made us feel when we tried to return it requesting store credit.
She was hostile, unprofessional, totally inflexible and we were cut off and asked to leave.
So customers be forewarned. If you plan to purchase anything from "Zed" expect "Zilch" customer service.... actually "Z" is a perfect acronym for
" A Company That Doesn't Care."
This will not serve them well over time.
Stick to HomeGoods or TJMax who treat customers like gold.

Melanie	1/18/11
The worse company ever.................. 0 customer service 0 quality furniture The manager, Yomichalina or whatever her name is, she is a lier and extremly rude and makes you feel you are the one at fault.Please........ Do not shop from Z Gallerie. I regret buying furniture from them. They either need to go out of business or they need to make some serious changes.

Luis Quintanilla	1/24/11
There return policy has forced me to end my 12 yr relationship with this horrible company there over priced crap and return policy is to much see u at your bankruptcy liquidation sale Z Galleries

Lorelei

1/1/11

I will NEVER go in there again.
My friend referred me to that store to furnish my new apartment.
My husband gave me a good budget so I was excited to shop!
I looked online all night and this morning, I was really excited at one piece and I wanted to see it in person. We walked in not one person spoke to us, this one woman watched us and never said a word. She walked by us numerous times as well and said nothing, not even excuse me when she was passing by us. Finally I approached her I was very upset, she had been sizing us up the from the moment we walked into the store. She was very rude and frankly I have no desire to ever go in there again.

Laura	11/28/10
Terrible quality and extremely bad customer service. NEVER buy any furniture from Z Gallerie.

Jay	11/22/10
This is the worse customer service place and the most secretive retails store in US, These stores would not last the way they are going and with this kind of poor customer service. Time will come when customers sue them and they will go bankrupt in no time. Do not shop at these stores be warn.

Sara

11/14/10

Please do yourself a favor and NEVER shop at Z Gallerie. I ordered a $1,200.00 chair from the Schaumburg, Illinois store and problem #1 - we were going to pick it up at the warehouse and were told the wrong location. So, they sent it to the Schaumburg store. When we brought it home and unwrapped it there were scratches all over the leather. They sent out a tech to look at the chair and a week later (I of course had to call) they told me the chair was in "Prestine" condition and that I could not return the chair. I had 3 options, keep the chair as is, get a store credit or I could return the chair with a 25% restocking fee. After calling 7 times and leaving voicemails for a Yomikalan I finally got her on the phone. She told me that I could drop the chair off at the Schaumburg location and would receive a store credit. Today 11/14/10 I tried to bring the chair back and to my suprise there is nothing in the system about this. I feel sorry for anyone who has to deal with Yomikalan and am not sure how she even has a job at this point. She has the WORST customer service skills I have ever dealt with. To top it off, every single time I call Customer Service I am told that she is the only manager on the floor which is pretty pathetic for a company of their size. I can assure you if she stays as the supervisor at Z Gallerie they will be out of business VERY SOON. Please do not waste your time or money with this store because I can assure you that you will be disappointed. I have been dealing with this situation since the beginning of October and now it is mid-November and nothing has been resolved. Overall I have left at least 20-30 messages and nothing has come of it yet. BEWARE.

PASQUALE PETRILLO

11/15/10

On July 2, 2010, I purchased a dinning set and 8 chairs at Z Gallerie, located at 64 309 Plaza Real, Boca Raton, FL 33432.
In order to process the purchase, they required that we paid the total amount of the sales price in full, as stated in their policy. That was $2,110.05.
Ms. Jacky the sales associate, promised me that the delivery date for the furniture would be on July 16, 2010.
After numerous calls, the furniture arrived on August 27, 2010. To my dissapointment, the furniture was not the set we paid for. They chairs looked damaged, with spots in it,and poorly finished..
I inmediately called Z Gallerie to place a complaint. They told me that I had to take pictures of the furniture and submit them to the company, for approval.
After making numerous calls, Z Gallerie finally agreed to accept the complaint. We requested an exchange for a set of better quality. They told us that we had to pay the difference of $ 436.76 in order to process the order again. We did, trusting that this time they would do business right. But to my dismay, the same story repeated and my frustration was beyond words.
So far, it has been a total of $ 2,546.81 paid and a total of 4 months and 15 days waiting for the chairs (to be replaced).
I seriously think that Z Gallerie scams customers

Sandra Musser

11/11/10

I ordered a lamp 11/01/10 at the Sunset Place Gallerie in Miami,Florida by phone,I was told it would be in the following Tuesday and they would call me when it arrived. It is Thursday 11/11/10 and no one has called. I was checking out my AMEX and saw that I was already charged the full amount of the lamp. I saw that the Friends and Family event was going on. I called to see if my lamp was in and spoke with Gaby she stated the reason no one called is because it was overlooked. I asked her if she could give me the 20% off on the lamp and she said since I had already purchased it on 11/01/10 that she could not give me the discount. My take on this is as follows; They charged me without my knowledge,I should NOT have been charged until I picked it up -The lamp is not yet in my possession,they have it in their possession and they would not give me the discount so I said cancel the order and refund my money,Emilio Lopez the manager got on the phone and stated since I had already purchased it I could not get the discount and would rather refund my money $375.00 worth...what kind of business is this, I will never shop there again!!!