Toys R Us Corporate Office & Headquarters

I can tell you I was a employee that still works for this company as I write this review but am quiting as of today I have been treated un fairly and am so diss satisfied with you as a company and want everyone to know how I was treated by managment in the bellingham MA toys r us and would never work nor tell anyone to work for this strore!!!

I have purchased the Toys R us protection plan on several electronics since having my daughter (now 10mon old). Our video monitor failed on approx. 2/24/2012 at which point I filed my claim. It is now 4/21/2013 and I have just received my gift card to replace my item after 5 seperate phone calls to the protection department assuring me that my card was en route. However, my gift card had a $0.00 balance. I wasted yet another 2hrs on the phone with the worthless buyer protection department and am still empty handed as I wait to hear from the accounting department to MAYBE resolve my issue. I am fed up with not only this plan but BabysRus/ToysRus as a whole! Store #8729 has 18 registers but more than once will only have 2 open on a busy Saturday evening.

I was so surprised this morning when I realized that my checking account had been cleaned out by someone ordering from Toys R Us on line during the night and giving my banking information. After I called my bank I called Toys R Us and was told it was not their problem and without more information they could do nothing. I did get more information from my bank which included the tracing number for the transaction and called them back. I was told to call the police- they will do nothing. I did finally get someone in the corporate office who begrudginly took my information and "will try get it to the right person". I spoke to them within a few hours from the time the transaction took place. It has not been shipped- why can't they stop it. Why can't they give me the shipping address so I can track down this person? Why is Toys R US not just as guilty of fraud as the person using my banking information to steal my money?This is not good business on so many levels.

I purchased a playset for my son over the weekend from the local Toys R US store. I pulled around back, rang the doorbell 4-5 times before getting someone to assist. I presented my tag and my receipt as told by my cashier. The employee was unfriendly and rude. I get home, take the box out, and find out it was the wrong item. I call the store back (45 minutes from home) and they said they could deliver me the correct item for $80 because that way their delivery fee or I could come back and exchange it myself. I called corporate and they said they would have someone call me back on Monday to resolve this issue. Never heard back from corporate and its now Tuesday afternoon. My son's 1st birthday is on Thursday and he won't have a gift to open because they gave us the wrong item. Unless I drive 45 minutes to exchange it myself. HORRIBLE CUSTOMER SERVICE.

Terrible No hassle return policy. Spoke with several managers including store manager and corporate office. Trying to return a power wheels( that is a piece of junk),that I bought for my grandson. Store manager told me they do not take returns on these bikes. It is nine days old.To take it to warranty. Nine days old. Road once. Policy states 90 day return to store policy with exception.of certain items. This item is not on list of exceptions. My receipt says 30 days in store return. Corporate office tells me different stores have different policies. Hellooooo, are you people for real. Getting rid of my credit card with toys r us and going to walmart like everyone else.

I am currently going to court because toys r us had the police come to my house 8 months after they say I stole an android tablet. Well this happened in April . They found a tablet when they came to my house and arrested me saying that was the tablet stolen. Well the tablet that was stolen was not even available on the shelves in ANY store till November 7 months after they say I allegedly stole this. Now I am out 3,000 on a lawyer I am out 1,000 on a bond and not to mention all the embarrassment. I really cannot be live this has happened .

Ref#130307-004509, the lady I was talking with about the wrong address my order was being sent to was very un professional.Rude laughing at my situation while I was talking with her floor supervisor and the manager. My issue was unresolved and I was told to e-mail the corporate office.Why have customer service?

Hi I shop at (used)toys r us a lot I buy almost everything on sale and cause of this their manager has accused me (with my son in arms)of stealing he says " I going to have to ask you to leave my store I have you on camera" he didn't ask for my name nor ask me to stay or search my belongings he had no right to talk to me that way any ways I'm NEVER shopping there again

Please do not shop at the Lithonia Toys R Us location on Turner Hill Road. The customer service is terrible! The few times that I shopped at the above mentioned location, my family and I were not greeted once entering into the store and the clerks were unprofessional and did not smile. Typically, I will spend between $300-400$ on toys alone for my children at Toys R Us-frankly-I will not continue to pay for the customer representatives/clerks income in exchange for "horrible" service!

I returned an item in the amount of $317.00 three months ago. After speaking to them several times, I still do not have my money. They just give me the run around.

It does not matter which store I go to the customer service is awful, I always have a item # when calling and I am still placed on hold for a long period and then when someone does return they still have not checked for the item #. When in the store your cashier's and sometimes the managers are not even aware of what is on special, I have to wait for someone to check once again waiting and holding up the line and when they come back they still do not understand the wording for what is on sale and what item is to receive a gift card, oh and by the way your so called coupons are not even worth using, there are a very limited amount of items they would be good for, have the time things no really buys. I have since tried Buy Buy Baby and are so pleased with their customer service and they have coupons you can use on just about anything. Toy R Us send your people back to customer service class and remember the customer is always right.

ordered furniture...delivery date set for yesterday. i to the day off due to the 4hrs span. no furniture. now i have to take another day off. this is by far the worst customer service i've ever experienced. will not be purchasing from this place again....worthless I've been passed on from one person to another. I've spoken to 10 people so far....on to 11.

I worked here for the 2012 season and had a great time. But i lost one of my checks in December and requested a stop payment for a new check, i am now going on two months and have yet to see money. i sent in the paperwork and noticed i wrote the wrong date so i got a letter in the mail saying it was wrong. I have spoken with someone about it and they are no help. I have also emailed the customer email and they sent me a crappy response. saying that i need to contact my store manager, well obviously they were no help in the first place. they are beating around the bush. if you want to work here plan on disappointment from their HR and book keeper.

I worked here as a Store Manager and and Assistant Manager. Other than working consistently over 60 hours a week I had 4 store managers and 2 district managers in one year until I was promoted as a last resort. I quite 2 months into it and found other work. I would advise others to not work here as they are constantly understaffed and the information given to employees is always incomplete. Many of the reviews here are true but not because the employees truly dont care but rather because they simply dont know and have been given unclear and indirect information to act on. It is too bad because this company should have been so much fun to work for. The look in a child's eye when they see the absolute coolest toy they;ve ever seen is diminished by the poor customer service, mislead employees and the like.

I bought a stroller and forgot to request the free baby bag with the promotion so i called them to see if I can get the free bag and they told me they could not help when I first called. So i call again and they told me i could take the stroller back get by money back. They r real stupid instead of giving the free bag they preferred to lose a purchases and future customer. Be careful when you order from this company.

Today is the 3rd time that I have received an empty box for the same item from Toys R Us. I have spend over 5 hrs on trying to get the product. I have been given good consideration on the phone, but still no product;so, I will try again

toys r us has no respect for their customers. sfter being told i would be called back on a cocern i never heard from them. no one wants to take responsibility for my issue and no one is trying to rectify it.

Beware!!! Toys R Us does not honor and hold up to their price match guarantee. This is bogus. You will buy an expensive product from them at full price, get home and find it for $50 cheaper, go back to store for the price match and they will not do it. Buyer Beware!!!!

I just left the Freehold, NJ store fuming. This is on the 30th, so after the holidays. Store is pretty empty at 4.30 pm. I'm waiting at the check out counter which has 3 customers ahead of me. I looked over at the electronics section which has a counter too. There was an employee who was talking to someone but when he saw me looking at him, he averted his gaze. He did not call the next person waiting in line to be helped so I thought he ws busy and kept waiting in my line. Next time I look over he has 3 other customers who came after me but were helped before me! All the time I'm waiting patiently while my line is being helped by a lady called "Connie" who had the most unpleasant expression on her face!! When I reached my turn finally, all I said to her was "I wish the associate in electronics has announced he was open and for the next person waiting to come over". To that "Connie" looked away and mumbled something under her breath. I said "Excuse me, what did you say?" she says "I'm talking to myself! Am I not allowed to talk to myself ??"!!!!When it was very clear she was saying something derogatory and for no provocation at all!!! Where are the days when customer service was given with a smile ? She spoiled this experience for me when I was with my kids and having a pleasant time. And she wasnt even a young kid, she was a middle aged lady. ToysRUs needs to hire pleasant polite people who like being around children. If not, it wont be long before their sales will be affected bcoz people dont want to go there anymore !!

we spent over 2000 dollars at toys r us and received a $20 gift card for purchasing a Nintendo 3ds. so we used the gift card online to purchase a helmet in November. the helmet never comes and we call toy r us just to be told it was ups fault. after that the helmet never arrives again.. now it's after Christmas I call the cooperate number this time and they tell me the same thing but I tell them this happened 2 times already so he checked with someone and they said it wasn't in stock!! when we ordered it the website said in stock,, both employees from customer support said it was in stock also. really bad customer support and on top of that they had a attitude as they told me was the shipping company's fault.