354 Reviews For Toys R Us Headquarters & Corporate Office


Terrible service

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Layaway & Customer Service is Horrible

Toys R Us is ruining Christmas everywhere. I purchased a layaway for my son's Christmas gifts and made all my payments on time. Instead of shipped my order was mistakenly canceled. Now I can not even get proper customer service to fix the issue. 8 days left for Christmas and they won't refund me my money or ship the items. Terrible service and I will never purchase anything at toys r us ever!!! Thank you for ruining Christmas for my 5 year old son......

misshipped item

I would never order online from Toys R Us again. This has been a nightmare of 3 phone calls to customer service because of a misshipped item, that I could deal with, but not the issues of trying to get the correct item. Will be out shopping now because I can't trust this will be taken care of in time now. And a credit card charge involved. I am not happy.


Don't do a layaway online at toysrus they take your money off your debit card then refuse to give it back toysrus has ruined my kids christmas

Don't give Toys R Us or Babies R Us your e-mail address! They will bombard you with e-mails. Unsubscribing is beyond their comprehension since I tried to do so dozens of times without success. Calling to unsubscribe is an even more frustrating experience. I was placed on hold several times for 20 to 50 minutes. By far, the most unprofessional company I have ever dealt with.

lack of free Lego gift with purchase

I went to the Roanoke VA store after an hour long drive I was told there were no more Lego gift with purchase left. They said they are only sent a few but they continue the advertising for it. Very disappointed and they didn't get my businesses. They said that it happens all the time. I had thought a lot of this store before. I won't go back.


Giant rip-off & unbelievable follow through...Do not purchase egift cards...Impossible to track or redeem....

baby registry

Aweful...Items big ticket items out of stock cribs, strollers, car seats...items exclusively made for toys/babies rus...no one knows when item will be in...one computer says they have in stock another say 0 in stock.told me to call different store as their computer says they have 3..registry says ship to store/store pick-up..but NO STORE HAS THE ITEM..corporate shows items in stock...another computer says 0 in warehouse and NO ONE knows when they will be getting this item not guest relations no one...

abuse of power

This mediocre manager loves his power so much that when you ask for help in a department in not so many words he tells you you can do it yourself.

Went Christmas shopping for my daughter with my husband as we are at checkout I hand the cashier $330 he counts it and says it only $280 and he recounts it 4 times I snatched the money back and recounted it to him and again it was $330 he only put $300 on my receipt and charged my husband card $76.03 mind you my total was $376.03. On top of that he never gave my all my bags he had behind the counter. I have called that store 7 time to be told they are still investigating with no call back like was promised. I am beyound pissed and gave you guys enough time to do what you needed to do to get me my stuff and my money back. I work in the customer service industry and this company has shown poor customer service I want a response or a call back now!!!


I am very upset if anyone in your corporate office cares. I ordered something for my nephew and niece . I was never notified to pick up merchandise and it was cancelled on the 19th and Christmas is on the 25th. I call the store in Miami where I ordered the merchandise for pick up and they never pick up the line. I call your 1800 number and Amanda was not helpful at all. very poor service.


Order twice online for my grandson Christmas gift they said it was on stock I call back on December 24,2013 to see was going on with my order and they tell me sorry out of stock we b refunding ur money really so thanks to TOYS R US my grandson won't b having a gift SO DISAPPOINTED twice

Very poor and fraud Company

I ordered a toy for my grandson online. They accepted my payment and billed my credit card. After nearly 30 days they cancelled my order saying they may not stock this item in a while and they were offering me a refund. I think this is a crime to use someones money for nearly 30 days then not provide the merchandise that you promised. They should have offered a substitute for the item. I will never shop toys-r-us ever again. Don't try to call corp. they are all foreigners and hang up on you. This is a sad company and should not be operating within our borders. They are frauds!!!!

Customer Service/ hold times

Customer service at toys are us SUCKS. They are rude and not helpful at all. You call and you are on hold for ever and ever, then some comes on is rude and puts you on hold again!!!

Poor Customer Service

I have had a very poor experience with your store and with a guest service worker. I will not be doing anything with your store then pay online for it again your layaway program is very poorly done and when you call to ask no one knows what they are doing and what is going on so your money is floating in the air for five or more days.

Television commercial false advertisement

Television commercial Stated store wide savings, buy one get one at 75% off 2 days only Friday and Saturday Dec. 7 & 8, well this was entirely false, on selected toys there was buy one get one 50 percent off, on selected bonus twice it was an additional 25 percent off, after spending four hundred and fifty plus dollars I will never shop at toys r us again, due to their fault advertisements.

Customer Services

I was on hold for over an hour and still no one picking up the phone the nearest store to me is over an hour away .Dont want to waste my gas and travel to the store and leave empty handed .Call customer serivces and was told that they are to busy to answer the phone .I thinks a new CEO is need .and new stakk is needed -ta

Black Friday sale

After waiting in line for like an hour and a half I came to find out there were no more leap pads the ad said 1 per costumer well I saw several people with a bunch of them why advertise something that you will only have 20 of them and on top of that let other people buy more than one I'm just very upset.


Try calling the headquarters to speak to someone and you get thrown into a maze of circling automations until you just get frustrated and hang up! If they don't want to talk to people, why have a phone number! It's like Facebook....you can never reach anyone!

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