823 Donald Ross Rd. Juno Beach, FL 33408
(561)383-3000
Reviews For Tire Kingdom, Inc Corporate Office
Nancy Smith  | 5/5/12 |
| I went to get an oil change and didn't want my tires rotated but they were trying to do it anyway until I saw it and told them to stop and so they put them back on but didn't tell me they had broke my wheel pins and stripped them in the process and left me with a danger hazard to drive on. I noticed a loud noise later on from the front wheel and took it back. One honest man there told me they had broken it and left it like that. Then they tried to charge me for their error. They not only put me in danger, but tried to make me pay for it!! What jerks!! I hate this place and will never go back. They made me wait 2 and a half hours just to put my wheel back on so I could go home. All this hassle for just wanting an oil change. What a pain it was! | |
shellibowman@hotmail.com  | 5/23/12 |
| good afternoon, i just wanted to drop and say a few words about big O tires in Lynnwood, washington,,,,on the 21st of may on my way back home to Canada,, it was raining heavy and my car was sliding,, i saw the store and went in,, and talked with the manager (Doug), as i was explaning my issue,he said dont worry lets go see what he could do,,as it turns out i needed 4 tires and he showed me why. I wanted to say he made me feel very safe, was very friendly, and seemed very caring, it was a breath of fresh air to deal with somone that was not trying to sell me the store, but took care of my automotive needs at hand and informed me of what was going to be needed soon,,thank you Big O Tires for having such caring people work for you,,you won me over Thank you Shelli Bowman | |
| Should I feel Guilty. Shame on me. | 5/11/12 |
| In the past three months I have bought two new trailer tires because of the belts separating. I had purchased the new tires at a tire kingdom in Port Orange Fl and was totally satisfied with the price of $86.oo previously I had dealt with two different gentlemen and the price they quoted over the phone was the price I paid which was $86.00 today I noticed I had another of the old tires go bad so I called the same store and spoke to a woman named Joy, oh Joy, and was told a different company made that tire now and the price was $76.00, boy was I happy, until I called to see if my tire was ready and was told by Joy, it was going to cost $105.00, I said hold on I just bought two recently and the price they told me was the price I paid she said hold on and came back on the phone and said I got the price down to $85.00 I guess the guy that mounted it just won't get paid! How professional was that? I went to pick up the tire and oh Joy made it a point to yell through the window to the garage who mounted the trailer tire and actually went out to the garage to get him so I guess I could see if I thought he needed the money more than I did. Oh Discount Tire I am so sorry I cheated on you and did business with Tire Kingdom! | |
| | 5/16/12 |
| I live in Davie fl. The tire kingdom store in davie has seen my vehicles that are need of tires for the past 10 years . On some occasions I have bought all 4 tires at $1000.00 + in cost . I can understand a period of one hour or two to install and balanced. But today was a great learning experience NOT TO EVER SEE ONE OF MY VEHICLES EVER RETURN AT THE DAVIE TIRE KINGDOM. Today my wife brought her vehicle to Tire Kingdom for a repair (1) tire slow leak unknown what was causing the leak . The manager looked at the tire and said no problem but it would take approx. 2 hours. My wife said ok since we live 1.0 miles away she said she would walk home. She calls me 1 hour after to let me know Tire Kingdom could not fix the tire due to the size of rim and it was raining that if I can return from work and come home to bring her back to Tire Kingdom so she can take her vehicle to some one that can fix a simple leak. once I pulled into the lot of Tire kingdom I noticed 4 bays of 8 that had cars 4 completely empty I noticed one tire changer watching tv in lounge area one tire changer having a smoke break and no sound of a air gun for at least 20 minutes. Yes it took me 20 minutes to get the manager to give my wife's keys back . WHY he was not the manger . OK your not the manager but let us have our keys because I run business and need to return to work. And I asked what was the reason they could not fix a small leak . And this is his reason the rim was to big so I look behind me and see even bigger rims custom rims in the window s so your telling me you can't install these rims in the window that you have and at this time I still see the 2 tire installers on break smoking and watching tv NEVER AGAIN | |
| J. Fruge | 4/25/12 |
| Had some work done about 6 months ago & was told I would get a $25 gift card. Well I still have not received that gift card yet. I have called the number on back of my tire kingdom card which they gave me another number to call. When I talked to someone about the gift card they asked me if I filled out a application. I told them NO the people behind the counter did. Then they tell me they never received any application for any gift card. I then proceeded to call the manager at the store I use. I talked to the manager. He gets certain info from me then tells me he would call me back. 3 hours later I still have not received that phone call. Guess the worker that sent my application in filled his information out for it so he could receive the gift card. Such a shame to have to deal with all this unnessary nonsense. I am thinking of finding another machanic to work on my car but I DO know 1 of the merchanics that work at the the Marrero/Barataia store. | |
| Marcia Berry | 4/6/12 |
| April 6,2012..I give tire kingdom less than a star..I give them the %#&* on the bottom of my shoes... Store #64-winter haven fl 875 6th st ns 863-299-6443 These people broke my truck..after spending over $1000 there...was told I needed new valve gasket covers to fix an oil leak...after they did the work,my truck would not run..they kept my truck for 6 days never told me what happen or what they did to my truck the whole week they kept it..when I got my truck back..not even 12hrs later I called and spoke to a manager and told him my truck was smoking..he told. Me it was smoking there but it had a lot of residual oil but it would burn off in a day or two..well it burnt off alright,it burt out just over 24hr later..seizing up my engine...I. had the kia dealership asses my truck...the oil leaked completly out from right valve gasket cover seizing up engine..and now they are denying my claim to pay for the damage to my engine caused by the oil leaking out from their incompetent work (they were paid to fix)..siting from their adjuster per their investigator "my past service history,or the lack of service to my truck in th past" is what caused my engine to seize up at 1am Monday morning..not the oil leaking competely out!!???...really??..wtf????...and now I have requsted a statement/ invoice for what they did to my truck from 3/18-3/23..the mgr says they redid the work??..what work I ask,they redid the valve gasket cover..??..and the oil leaked COMPLETELY out???..and their not responsible???..it was my fault???....wtf???..and now they gotta ask their legal department if they give me an invoice of what they did???...duh??...yes u do..u performed work on my car for a week..yes u will give me a statement of what u did to my truck for a whole week!!!!....I am filling every complaint I can against this cmpany...my next step is the media....right is right and wrong is wrong...and TIRE KINGDOM WILL take responsibility for their incompetent employees and will take responsibility for damaging my truck!!!...I work in healthcare..and I want any tire kingdom employee from the owner of the company to the person who cleans the bathroom..go to a hospital for a simple procedure "gallbladder removal"..done by laser..and let them nick u and u bleed to death...cause just like an engine need oil to run..u body needs blood to live...your blood leaks completely out..and your family wants a resolution..and the hospital tells u..I'm sorry,we are not responsible for your loved one death,well he/she did not see the doctor regularly..so that nick that caused the bleed out was not the reason they died...it was their poor living???...yeah really,try that before a judge and court...yeah tire kingdom..that's bascally what u have said to me...see you in court!!!! | |
| Joseph & Sonja Mahaney | 4/4/12 |
| These people are crooks of course but now its even worse they hire idiotic and rude managers now ! Let me tell you all about my horrible experience !!! I have a 1997 Acura Integra that is modified. I took my car here for an alignment I watched them do the whole thing and asked for the print out for the alignment as well. They had advised me that my car could not be properly aligned due to my bad inner tie rods so he could not charge me since they were not able to properly align my vehicle. Also on the print out paper I noticed that they were aligning it to the wrong vehicle .?!! While on the rack three guys including their manager (which was instructing his employees through this process) began to push my car off the rack with the manager standing to the side smoking his 50th cigarette in front of me the customer in the garage area must I add with the other guy standing on the side the both of them start pushing my car off the rack. Then a third guy walks to the back of my car NOTE: NO ONE WAS IN MY VEHICLE AT NO POINT IN TIME OF THEM PUSHING MY CAR OFF THE RACK !!! As the guy walks to the back of my car is begins to roll of the rack the employee is trying to stop my car as the managers cursing and yelling the employees . From the employee stopping my car from the rear (trunk area) they dented my trunk !! I cannot believe the manager decided it was a good idea to have no one in my car to push on the brakes and decided instead to play catch with my car !!?? I am now going through the process of getting my car fixed ! Horrible experience all around. I included that I have to have a rental as I am a mother having a two year old I need a car just in case something happens and I just so happen to have to go to the dr/er. I also included that I do NOT want a peice of crap rental car. I went to drop my car off at the repair shop. Another horrible experience as dropping my car off I went next door to get my rental car NO RESERVATION was made !!!! ANOTHER mess up and I told everyone I have never had to rent a car I DO NOT know how any of this works. No one was any help to me. This includes ENTERPRISE , I called talk to enterprise before i went to drop my car off to make sure I had a rental car and NO ONE !! said anything about a reservation. My husband thank god helped me but I had a 2 year old and I sitting on a curb waiting for 2 HOURS !!!! I must also include that my husband and the store manager at Tire Kingdom got into an argument over the phone due to the manager being rude and vulgar and cursing at my husband he also hung up on my husband !! I want this guy/ manager FIRED !!! So no one else has to go through this hassle ! I wanted to include that I did get my car aligned and my tie rods are fine as per Goodyear informed me. Now I am going through the process with corporate hopefully this goes well ! | |
| Allan Holmes | 3/28/12 |
| Less than ONE star. Today (26 March 2012) I took one of my cars to the store in St. Petersburg (Florida) for an evaluation on a problem with my left rear tire. The so called technician looked under the car (NO point in putting the car on a lift he said), and he MIRACULOUSLY) diagnosed a $583.00 problem. I proceeded to ask him to LIFT it and point out the problem(s) to me. This individual told me Tire Kingdom is beyond reproach, and this would NOT happen. Further estimates proved the car needed a rear alignment, ($125.00). Be careful people, they work on commission and only want your hard earned money. I am an officer with the Veterans of Foreign Wars and the American Legion and will strongly warn any and ALL people to avoid this company. The Tire Kingdom Store is located on 34th Street in St. Petersburg, Florida. YOU HAVE BEEN WARNED !!!!! | |
| Norman Marshall tk 112 palm bay florida | 3/9/12 |
| I am a employee and tewated poorly. Some days i am not aloud to take lunch Because there isnr enough people to cover. i am forced towork over time and threatend to be fired if i ddont want to. And last week an employee with diabeeties was denied a lunch and got sick. He called out the next day cause he didnt feel good and was suspended for a week, then when he was suspended was told to come in when they needed him that if he wasnt he as fired. My next option is a lawsuit. | |
| thanx21 | 3/11/12 |
| I called Tire Kingdom on Saturday March 10, 2012 at around 9:am. I spoke with a Patrick at Tire Kingdom regarding their prices on replacing struts for my vehicle. I informed Patrick ( A front desk worker) that the vehicle is under extended warranty and I don’t want any work done unless it‘s covered. I dropped the car off at around 10:50 am and I specifically told |Patrick again not to complete any work unless it was covered by the warranty company. Patrick called me back at 15:20 Almost a full 5 hours later to tell me that the struts on my vehicle were fine and I needed a wheel barring and tie rod replaced. Patrick said that he had spoken with the warranty company and they said they would cover those replacements. Okay everything was fine until 19:43 exactly, at that time I was called by the Manager Shawn to come pick up my vehicle because the work was completed. When I got there all hell broke loose. The manager said that the warranty company didn’t pay and I cant get my car until I PAY so me being me I refused to pay and or leave and they called the police on me and I video taped the event and It will be on youtube under Tire Kingdom stole my vehicle. I now have to wait until Monday to get my vehicle back….Store number 205 | |
| Frank G | 3/11/12 |
| Went to Tire Kingdom with buy “2 tires gets 2 tires free coupon”…??? Good luck with that! As part of the promotion you are required to purchase a roadside assistance plan and a 3 year wheel alignment warrantee, but they don’t tell you how much that will cost you. I thought I was walking out of there with $235 bill, but instead I got hit with a $700 bill. Stupid me but, Shame on you Tire Kingdom. Well! I also happened to be searching for a new auto repair shop for my future repair needs, well guess where I will never take my vehicle or recommend to my many friends. Tire Kingdom needs to realize that this is the 21st century not the 1950s information travels fast and I sure that in my life time I will see Tire kingdom out of business. Who is stupid now? | |
| Pat Sawyer | 3/14/12 |
| I took my 94 Honda with 130,000 miles on it to the Tire Kingdom in Naranja (near Homestead) FL for an oil change on 01/25/12. The car was running excellent since the last oil change they had done on my car months earlier. They had done work on my car in the past and I never had any problems or complaints. What happened to you guys? Have you recently gone over to the "dark side" or had I just been lucky and my luck ran out? At first, I agreed to the oil change and there was no mention of any other problems by the service manager. So far, so good. Quite a while later, the service manager came out to the waiting area with the dreaded "fluid sample paper" and told me I needed a fuel system flush $109.00, and a power steering flush $89.99. All the fluids looked clean, the power steering fluid was clear golden yellow. He only said that the fluids were "the wrong color", no mention of any actual problems with either system. Did I fail to mention that it was a slow day in the shop and the service managers "boss" was there? Time to upsell! A while later after that, the manager came up to me rolling a sad looking tire with bald spots and serious wear, claiming it was off my car and I needed four new tires! (Did I mention it was a really slow day?) In the past, they would actually take me out to the bay and show me on my car what I needed. The tire I was shown did not look like any of my tires that I had inspected about a week earlier when I put air in them. Anyway, my little oil change wound up costing me over $500.00. Why didn't I JUST SAY NO? What do you think they would have done to my car then? I probably wouldn't have even made it home in one piece. Mechanics don't like it when you say "no" while they try to rip you off, and remember THEY had my car and my keys! And funny how AFTER the double "wallet flush" my car was immediately making noise that it was NOT making before. Maybe they think I'm sooo dumb I'll take it back to THEM to fix it! Ha Ha. I hope you enjoy the money you made ripping me off and all the other victims who wouldn't go back to ANY Tire Kingdom EVER AGAIN! | |
| Valerie Gullage | 2/29/12 |
| I see that I'm not the only digusted customer of Tire Kingdom. You've lost another customer. Poor workmenship at the location in Luling, LA - Store #212. I had my brake work done at this location along with purchasing 4 new tires costing me nearly $2000.00. These shadytree mechanics did not replace the brake fluid in my vehicle - this was discovered by your mechanic at the Tire Kingdom in Harvey, LA. Have been having problems with my brakes ever since. The Brake Light is constantly coming on and now they want to tell me that the warranty is up and it will cost me $100.00 an hour just to look at my vehicle to determine whats the problem. Of course I'm upset. Spoke to a person named Jeff and he was very rude. Corporate Headquarters you need to get busy on this. I will put the word out on this Tire Kingdom. I have a lot of friends; therefore, you'll loose a lot to business. | |
| S. Griffin | 2/27/12 |
| I originally came in for tires and an alignment. I was told that they did the alignment and new tires, but was also told that i needed inner and outter tire rods and other parts. I was told that the car was dangerous. The manager said i could leave the car there and he would give me a price in the morning at 7 am. I did not hear from him at 7,so i called back around 9am. I was told that he was getting the price for me and would call me back in 10 minutes, He finally called me back and stated that it would be 2,500.I then told him that that was too much, He then said dont worry mama,heres what i can do. I can drop the price to 1,800. This is when i said, Im on my way to pick up the car. He then replied "im sorry mama, we already started breaking down the car. When i arrived 30 minutes later with my mechanic, MY car was already repaired.The manager stated that he could drop the price once more to 1,400, and that is all he could do.All of this was done without a written estimate. I Was highly upset and not satisfied with the service I received at TIRE KINGDOM. I paid 814.00 from my debit card, and the balance on a tire kingdom credit card, Which is 600.00. I dont understand how he could change prices so easily, and i feel that I was taken advantage of. I will never ever use you company again and will never recommend tire kingdom to anyone. | |
| mike | 2/17/12 |
| as a sales associate for 2 years i was told if i answer the phone and get a perfect score i would recive a 100 dollor gift card i scored 8 of them and was told today sorry u get nothing is this legal well no because i have all the emails and the perfect scores i printed out some manager is stealing from the hard working sales man some where but my laywer said give it a week to see if they pay up to there people if not he will take over thank you for screwing me mecrchant tires..if u screw me what do you do to your customers,,,,,,,,, | |
| Another customer you are Losing | 2/15/12 |
| Looks like you got caught tring to cheat your customers again. I bought tires from tire kingdom for the LAST time. When I did buy tires from tire kingdom they always came with free rotation and balance, so I take my car in and was told that I did not have free rotation and balance and would have to pay for it. Not today boys!! Also you have no record of my last purchase? Whats that all about? Poor business. So you wont have to balance and rotate them either. It seems more and more the the whole car industry is nothing but a group of thieves. Shame on You . I well be telling all that I know and I know alot of people. Tire Kingdom Sucks and I mean SUCKS !!!! | |
| Mr. Pissed Off | 2/11/12 |
| Dear Tire Kingdom, I recently purchased 4 new tires from your store located at.... Tire Kingdom Store #260 2600 Pine Island Rd Hollywood, FL 33024 (954) 517-0066 I own a 2004 Dodge Ram 2500 pick up truck and needed tires. Being that this location was close to my home I decided to stop in for a quote. I met with a salesperson named Robin who was very helpful. I advised him on my needs and that I had a budget of $800.00 to purchase four tires. He suggested that I go with a set of NITTO Crosstek HD part # NT05926707E LT 265 /70R17. There was a promotion being offered which included wheel balance/rotations/alignment and a tire insurance policy which was just over $800.00 for everything. As a returning customer to Tire Kingdom, I went with the recommendation of your experienced sales staff, and he proceeded to do the install. I paid by credit card and my truck was finished, later than I was told it would and had to wait two hours additional, but it was finished and I left. During the next few days while I was driving on my new tires, it felt like the rear of the truck was swaying in the rear when turning. It felt as if the rear tires were going to allow the truck to slide and not grip in the rear. I was not sure if it was an issue with the alignment, the tires or if the tech did not tighten something when he was performing the install and/or alignment. I went under the truck and looked but everything looked OK. I checked the air pressure and they were all within spec's the Dodge requires but lower than the tire manufacturer recommends. I checked the lug nuts and they were all tight. So the obvious things to check seemed fine. So, I proceeded to add air to the tires and increase to the amount that NITTO recommends. I drove the truck and the swaying was still there. It actually seemed worse with the higher PSI. I let the air out back to the Dodge spec's and drove again. Still there, swaying and it feels the same and now I am very concerned. I pull a camping trailer with this truck and my family is in it when we travel but now I am wondering how will the tires feel under load? I am not willing to try so I returned to the same store and asked for them to look at the truck. The technician drove the truck and was quite surprised at the way it swayed. He was able to duplicate my concerns and brought it into the shop to check. After he looked at everything he found everything mechanical was OK and no signs of anything loose or broken. He checked the pressure just as I did and increased it just as I did. He drove it again and just like I stated he still feels the swaying issue. He then went to the manager and told him what he found. The technician said that the cause of the swaying is coming from the tires. The side walls are not stiff enough and are allowing the tire to actually fold to the point that when you are turning the tread grips well but the weight of the truck is putting a strain on the side walls. He said that this was a very dangerous issue and that the tires need to be replaced with a different type. The tires I had on the truck before were Michelin's and I never had this problem with them. The reason I did not purchase them was the cost and the recommendation of the sales manager. He told me that the NITTO's were excellent tires and that they were in my budget. My truck is a heavy duty truck and requires a 10 ply load :E range tire so the cost is higher then a regular tire for a basic pickup truck. This is the reason I had the NITTO's installed. Now I have 4 tires on my truck that according to your staff, should be removed and replaced with a different tire. While I was at the store, Robin checked on the Michelin's but did not have them in-stock. They were ordered and will arrive on Tuesday 2/14/12 and he will call me when they arrive. I asked if this would be an even exchange since this was a problem that I had not caused. He said "No" it would be an additional $200.00 approximately. At that point I was not happy and said that I had a strict budget and that it would be hard for me to justify the additional cost. Why? I feel it should be taken care of because this is a safety issue and it should be done without additional cost to me. He then said that he would discuss it with me when the tires came in and when he had an accurate estimate. I said OK and then gave him my cell number to contact me when they arrive. I will be working on Tuesday and will need to leave work which will cost me money. I was there today 2/11/12 to have this issue resolved but the tires were not in-stock and he did not want to put any other tire on the truck. So I have no choice but to return per Tire Kingdoms staff's date. While I was driving home after everything was discussed, I realized at this point that I am driving a truck that per your staff's opinion was dangerous to drive with the tires that were installed and found them not to be compatible or safe for my vehicle. And now my truck sits in the driveway waiting for Tuesday to arrive so I can get the tires removed and replaced with safer ones. This means I will need to have a coworker pick me up on Monday and bring me to and from work. Inconveniencing not only them but myself. To sum up this lengthily e-mail, I am asking that Tire Kingdom do the right thing and authorize a no out-of-pocket exchange of tires from the Nitto Crosstek LT265 /70R17E to Michelin LTX A/S LT265 /70R17E and to honor the 30 day exchange which I am still within plus the package that I previously purchased which included unlimited wheel rotation and balance, 3 years of unlimited wheel alignment and the tire wear/puncture insurance policy. I do feel that this is a reasonable request and that after everything that has occurred it is not asking for too much. | |
| Leo McMullen | 1/22/12 |
| I received a tire alignment at the Tire Kingdom in Poinciana store. I was one of the first customers in the morning and half asleep. The manager told me the price with taxes and shop fees. Being tired I said O.K. When I got home I read the receipt and read about the shop fees of $8.00. They were for shop supplies or waste disposal. An alignment only takes adjustments, no materials whatsoever!!! I called the store and complained to the manager. He told me they charged this fee to everyone who has work done in every store throughout the United States. I told him they are ripping people off. It is just like the banks were going to charge people for using their debit cards a fee of $5.00 a month. We the people spoke up and the banks backed down. We need to get together and fight this fee also. I will no longer use Tire Kingdom and suggest everyone does the same. | |
| Barbara | 1/18/12 |
| Took son's car in to have oil changed and tires rotated in September. He started hearing noise in front end. I told him to take it back . He said he would but as a busy med. student he just kept putting it off. Well he went to leave for work at hospital and came in to ask if he could use my car his was really not feeling rite. I took the car to my machanic who informed me the lug nuts were never properly tightened and were centimeters from falling off his car. when i called NTB they did not want to take responsibility . NEVER TAKE CAR THERE THEY ARE CARELESS OVERPRICED HAVE UNTRAINED KIDS WORKING FOR THEM ... AND YOU WILL WAIT FOR 2 HOURS FOR AN OIL CHANGE YOU MADE APPT. FOR. BECAUSE THEY ONLY HAVE 2 KIDS WORKING EVERYTIME I HAVE GONE IN THERE .BUT NEVER WILL AGAIN... A VERY DANGEROUSE AND POSSIBLY DEADLY MISTAKE | |
| Charles Wood | 1/5/12 |
| Dear NTB, In August of 2011 I took a 2004 Mercury Grand Marquis in for a brake job at the NTB on 125 Park Access Dr. in Lawrenceville, Ga. They told me that the ABS module needed to be replaced and the Master Cylinder. The cost was $1167. After keeping the car for 6 days they call me to tell me it was fixed. When I went to pick up the car the damn brake pedal was still going all the way to the floor. Evidently they never test drove the vehicle before they told me it was finished. Well, fast forward to January 2,2012. The brake icon comes on in the dash so I take the car back to NTB. They inform the car needs a Power Booster. They said that the Power Booster should have been replaced when the other work was done in August. They agree to replace the Power Booster at no charge since they said it was their fault to begin with. They kept the car 3 days this time. They call me to tell me that the car is finished and when I go to drive it the damn brake pedal goes all the way to the floor, again. And to top it all off my Cruise Control quit working as well. It was working when I dropped it off because I used it on the way to drop the car off the first time. I took it straight back to the dealership and ask to speak with the manager Blake Owens. I was told he was already gone for the day ( at 2:00 pm in the afternoon by the way) and it would be 2-3 hours before they could re-check my car since they only had 1 technician on staff. I told them to stuff it up their backside and I would take it somewhere else. I ended up having to go to the Lilburn, Ga. location where they finally fixed the brakes. The technician there told me that when the other jerks (Chris Warren and Aaron Morse) worked on the Master Cylinder they cross threaded the brake line allowing air into the system and destroying the other mastercylinder. I was there about 4 hours before they could get the part and get it put on. To their credit they were understanding and made sure the brakes were working properly before they gave it back. However, my cruise control still doesn't work. I was given the name of an NTB rep by the name of Enrique Sanders, I called and of course got his voice mail and no call back from him. Bottom line I will NEVER use NTB for any repairs on my car again. You all have lied, cheated me out of money, and given me car that was in worse shape than when I brought it in originally. Sincerely, Charles Wood 770-318-5815 | |
| Allan and Rhea Campbell | 1/2/12 |
| We have most of the work on our cars done at Tire Kingdom, but I am very unhappy about our recent experience. On Dec 29 we had an oil change done at the Sanford, Fl. location on 17-92. On Dec 30 as we were leaving to go on vacation the car started smoking profusly. We were closer to the Sanford, Fl location on Hwy. 46 so we went there. We discovered the oil cap had not been put back on and the oil was spilling out all over the engine and the head liner of the hood. The store we stopped at was most helpful, cleaned the engine, washed the car and put 2 gts. of oil in the car and got us on our way. I was pleased with their service. However I feel the Hwy 17-92 store did very poor quality service and could have caused us severe damage to the engine. I will not be returning to that location again and feel management needed to know about the poor quality of service. I must say the management at the store on Hwy 46 was very helpful. I feel we should be compensated with a free oil change in the future for the risk we were put in and the delay this caused us on our vacation. Sincerely, Allan and Rhea Campbell | |
| Felicia McGinnis | 1/3/12 |
| Please be careful. Double check your invoice!! I dropped my car off at TireKingdom on Saturday(Tuskawilla location). They were very busy. I needed an alignment and two new tires. They never called to discuss the price nor did they have my car ready on time. I had to leave it overnight and then they tried to present me with a new invoice that was $55 higher than the one they original showed me the day before. My car is driving much better and the price was reasonable but not sure this place is worth the hassle! | |
| Bill Frear | 12/29/11 |
| I got a break job done in Seminole FL. in Oct of 2010 on my 2006 Buick Rendezvous with 53,000 miles. I have never had a problem with brakes, but certainly they were worn and probably needed new pads. Within 3 months the front brakes were chattering terribly. took it in and they said they didn't know why, but would turn rotors again. In May of 2011 terrible chattering again. Went in again and told them something must be wrong with installation, as this car has NEVER done this. Nope, don't see anything wrong, but the rotors are too thin to turn again, so I will need to buy two new ones, but they won't charge me labor. Wow, what a deal. Went ahead and got the new rotors and asked again if something was installed wrong. Nope! In September of 2011 brakes pulling to left terribly. Took in and they "adjusted" and did wheel alignment. In December of 2011 front left had terrible clicking noise. Took to another garage in Seminole that can be trusted. Was informed that the clips were not installed properly and the pad had terrible heat cracks in them. They also don't think these are new rotors only 6 months old. Of course Tire Kingdom says I should have brought back to them to check out, but after 4 trips, why would I let them work on my car again??????????????? | |
| Ginger Robinson | 11/25/11 |
| I just purchased 4 new tires for my son's car.The company ran an ad advertising buy one tire get one free. When I arrived they told me the special included certain tires which included the tire I was looking at ( Cooper Lifeliner GLs) with 60,000 miles. However the salesman said the sale was buy three get one free. I also had to purchase the one year alignment. While the car was back there, they preceded to tell us we needed to have rear brakes replaced, price $500 more dollars I will never recommend Tire Kingdom to my worst enemy. I recommend AAA, at least they are reputable. Please do your homework before buying tires. Read comments on Twitter,Facebook, Angies List and BBB | |
| J. Nieves | 11/23/11 |
| Tire kingdoms ads specifie that the open at 7 am. 3 times in a row,the store at 7200 taft street hollywood Fla , opened late,and I had been waitting since 6:45am today 11/23/11, and the mgr did not show up until 7:13am.7am means 7am!!!They should arrive BEFORE 7:am ,and get thier store open. All I wanted was an oil change,and while I was waittind, 2 other customers came and left,if Idid this at my job,. ,I would be councelled, or fired. | |
| Jack Bart | 11/21/11 |
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| Mrs Vee's auto body shop | 11/19/11 |
| MY SHOP REPAIR ONE OF YOUR CUSTMOR CAR.AT WAS DAMAGE INONE OF YOUR SHOP IN LOUISIANA IN MAY AND MY CHECK IS STEEL IN THE MAIL.WELL I THANK WHEN YOUR CUSTMOR TELL YOU THE CHECK IS IN THE MAIL.MAYBE YOU SHUOLD TELL THEM IT NEXT TO MRS VEE'S CHECK. HOW COULD FEDX THAT CHECK AT IN MAIL. | |
| Scott Malia | 11/15/11 |
| Unfortunately there are no options for negative stars. I bought 3 sets of tires in 2009. One of those sets were 60,000 mile Cooper tires. They were completely bald after 36,000 miles. The manager at the store on Hwy 98 North in Lakeland told me he had never seen a set of tires that wore like that. I originally paid 450.00 for the tires, mounting and balancing. The tires were 76.00 each plus mounting and balancing. The tires have been rotated regularly, as well as my car is serviced regularly. I took my car back because they were under warranty. They informed me that they would give me 50% off a set of new tires, and that my total would be 386.00 plus taxes, which included paying for mounting and balancing again. In doing the math, I can see this is not 50% off. They did bring the total price down to $300.00 which is still not 50% off, but feeling it was unsafe to keep my wife driving in the car with the tires in that condition, I went ahead and purchased them. Using a warranty, I should be paying 50% of what I paid in 2009 for the tires, not 50% of what they are going for today. If I buy something at Walmart a year ago and it is defective, and I return it...they give me back the price I paid a year ago, not the price the item is going for today. Seems as if Tire Kingdom would operate the same way. Unfortunately it doesn't seem as if they are interested in keeping repeat customers who have always been loyal to their company and never hesitated to refer them to absolutely everyone. I have contacted their area sales manager, Tim Fenisey for some resolve, who basically told me they were going to do nothing to correct the situation and keep a loyal customer. If Tire Kingdom cannot make this right...they will have lost a customer for good. | |
| Scott Malia - Complaint Reference # 4930943 | 11/15/11 |
| Unfortunately there are no options for negative stars. Being a loyal repeat customer I really expected better customer service. I bought 3 sets of tires in 2009. One of those sets were 60,000 mile Cooper tires. They were completely bald after 36,000 miles. The manager at the store on Hwy 98 North in Lakeland told me he had never seen a set of tires that wore like that. I originally paid 450.00 for the tires, mounting and balancing. The tires were 76.00 each plus mounting and balancing. The tires have been rotated regularly, as well as my car is serviced regularly. I took my car back because they were under warranty. They informed me that they would give me 50% off a set of new tires, and that my total would be 386.00 plus taxes, which included paying for mounting and balancing again. In doing the math, I can see this is not 50% off. They did bring the total price down to $300.00 which is still not 50% off, but feeling it was unsafe to keep my wife driving in the car with the tires in that condition, I went ahead and purchased them. Using a warranty, I should be paying 50% of what I paid in 2009 for the tires, not 50% of what they are going for today. If I buy something at Walmart a year ago and it is defective, and I return it...they give me back the price I paid a year ago, not the price the item is going for today. Seems as if Tire Kingdom would operate the same way. Unfortunately it doesn't seem as if they are interested in keeping repeat customers who have always been loyal to their company and never hesitated to refer them to absolutely everyone. I have contacted their area sales manager, Tim Fenisey for some resolve, who basically told me they were going to do nothing to correct the situation and keep a loyal customer. If Tire Kingdom cannot make this right...they will have lost a customer for good and any further work will be done by their competitor! Scott Malia 863-399-8923 | |
| Michael Griffith | 10/28/11 |
| Too bad there isn't a no star rating available, as NTB certainly deserves that rating as an employer as well as for customer service. If you need tires, shop around, as their specials aren't that special. Concerning how well the technicians will care for your car? They are given no incentive whatsoever to care. As a former master technician employed with them, they pass the great deals of their free checks and inspections right on to the technicians, and pay them NOTHING for these free services, so why SHOULD they care? How diligent will you all be at your jobs if you're not getting paid, but are worried about how you are going to pay you're mortgage or electric bill? Technicians are not taken care of at all there, and that tends to lead to a mutual feeling from the techs towards the company and their customers, that's just a fact of life. | |
| Unethical and immoral | 10/15/11 |
| BOYNTON BEACH, FLORIDA - Store 41 Having a father 88 years of age is a blessing, unfortunately, age often brings problems both physical and mental. Although my father is in wonderful health physically, his mental capacity is diminished. As a result, we have an aid who drives him and assists him. I gave my father a coupon for an oil change for his car and asked the aid to drive him to Tire Kingdom just to get an oil change. After a short time, a representative emerged and approached my father and informed him that his car was not safe to drive and he began to run off a laundry list of mandatory work that needed to be done immediately, so that the car would be safe enough to drive. He was told that his tires were worn and he required 4 new tires. The salesman informed him that there was a special enabling him to purchase 3 and get 1 free. He was quire surprised that he needed new tires,however he was now frightened and reluctantly agreed to purchase 3 new tires and get 1 free. The representative also stated that the wheel alignment would be included in the purchase price. This information was later relayed to me by my father's aid. My father came home and told me that he bought 3 new tires and received 1 free. I thought nothing of it and dismissed the entire visit. Several weeks later I received a letter from Tire Kingdom with their credit card. Imprinted on the card was my father's name. I immediately contacted the credit card company, furious that they had issued a card in his name. At 88 years of age, my father enjoys outstanding credit and does not have the need for a "Tire Kingdom" credit card. The credit card company said that my father had obviously applied for a credit card. Be very clear. My father is not capable of completing any type of form and can bearly sign his name. I spoke with the aid and she informed me that my father had handed the sales person his usual credit card and assumed the charges were applied to that card. Apparently the sales clerk had performed a bait and switch on the receipt and my father signed a receipt for a new credit card! No form was completed. This is absolutely immoral and completely dishonest. My father could not possibly complete an application and if the sales clerk had filled one out for him, and asked him to "sign" below, he certainly could have been taken advantage of. Be very clear. This trip to Tire Kingdom was purely an opportunity to get out of the house and complete a small task....an oil change. NOTHING MORE. I went to the store, talked to the manager and he said it wasn't his responsibility. I have complete Power of Attorney and I intend on filing a complaint. I would have paid for the tires and the oil change but to receive a bill for almost $900 is shameful. | |
| Jill Golden | 10/15/11 |
| BOYNTON BEACH, FLORIDA Having a father 88 years of age is a blessing, unfortunately, age often brings problems both physical and mental. Although my father is in wonderful health physically, his mental capacity is diminished. As a result, we have an aid who drives him and assists him. I gave my father a coupon for an oil change for his car and asked the aid to drive him to Tire Kingdom just to get an oil change. After a short time, a representative emerged and approached my father and informed him that his car was not safe to drive and he began to run off a laundry list of mandatory work that needed to be done immediately, so that the car would be safe enough to drive. He was told that his tires were worn and he required 4 new tires. The salesman informed him that there was a special enabling him to purchase 3 and get 1 free. He was quire surprised that he needed new tires,however he was now frightened and reluctantly agreed to purchase 3 new tires and get 1 free. The representative also stated that the wheel alignment would be included in the purchase price. This information was later relayed to me by my father's aid. My father came home and told me that he bought 3 new tires and received 1 free. I thought nothing of it and dismissed the entire visit. Several weeks later I received a letter from Tire Kingdom with their credit card. Imprinted on the card was my father's name. I immediately contacted the credit card company, furious that they had issued a card in his name. At 88 years of age, my father enjoys outstanding credit and does not have the need for a "Tire Kingdom" credit card. The credit card company said that my father had obviously applied for a credit card. Be very clear. My father is not capable of completing any type of form and can bearly sign his name. I spoke with the aid and she informed me that my father had handed the sales person his usual credit card and assumed the charges were applied to that card. Apparently the sales clerk had performed a bait and switch on the receipt and my father signed a receipt for a new credit card! No form was completed. This is absolutely immoral and completely dishonest. My father could not possibly complete an application and if the sales clerk had filled one out for him, and asked him to "sign" below, he certainly could have been taken advantage of. Be very clear. This trip to Tire Kingdom was purely an opportunity to get out of the house and complete a small task....an oil change. NOTHING MORE. I went to the store, talked to the manager and he said it wasn't his responsibility. I have complete Power of Attorney and I intend on filing a complaint. I would have paid for the tires and the oil change but to receive a bill for almost $900 is shameful. | |
| Sebrina Smith | 10/1/11 |
| I purchased 2 tires from Tire Kingdom at 463118 State Road 200 in Yulee Florida a few weeks ago. A nail was in the tire & since I wasn't near a Tire Kingdom went 2 get the Tire taken off so I could take the tire back 2 tire kingdom 2 get it fixed, but the other store couldn't get one lug nut off & so The service person marked the lug nut & I had 2 take it back 2 whomever (Tire Kingdom) put the lug nuts on. I stopped by this Tire Kingdom location at 12:30pm & asked them if they could get the lug nut off, since they put them on & in the process of taking off the lug nut, it broken taking the stem & whole lug nut off, then after trying 2 get another lug nut off they broke another lug nut. The person who was at the desk said that they had found 2 lug nuts & he would only charge me 4 the lug nuts & the repair 4 the tire not any labor charges this was around 1pm & I informed them that I had a funeral 2 attend at 3pm he said it will only take about 20 minutes, well 20 minutes turned into 2 hours & 30 minutes. | |
| Terry Shamblin | 9/28/11 |
| Just wanted to pass this along. While I was visiting my mother in Orlando, I now live in Fairbanks AK, the water pump gave out on her car on North Alafaya Trail. I'm sorry to say that I didn't get the names of the people who helped pushing the car to a safe location, Mike Bleichwehl and some of his crew came out and finished pushing the car over to "Tire Kingdom" where they gave it a quick look over, engine was super hot. After explaining what was wrong and how much it would cost they gave us a ride home, leaving the car to be repaired. Time was 10:17, at approximately 3:20 they car was repaired and they returned to my mothers house in Union Park and picked us up. A big Thank you to Mike, Wilfredo and Martin and the whole crew at the "Tire Kingdom", Super service!! | |
| ex employee | 9/23/11 |
| Understand the lack of service is because corp. Takes commision away from employees when. We sell tires. The only way we make more than min. Wage is to rip you off. We want to do good, but what would you if your pay is based off gross profit ... I don't want to sale you tires, it cost me money to do so. Same with oil changes and tire repairs/prorations. I am in the poverty level of less than24k a year. Get a freakin life, the company is getting what their paying for. Come see me at their competition. I promise my service will better as I can afford to eat again. | |
| Pissed consumer | 9/18/11 |
| They installed the wheel balancing weight incorrectly causing my wheel to weakin and blow out due to the wheel weight rubbing the break caliper! The manager then lied to me and told me to stop by the next day and he was off! This company is a huge piece of $hit! | |
| James Carrero | 8/23/11 |
| Company information: fl tire kingdom #104 1580 north wickham road Melbourne, Florida United States Phone: 321 253 0228 went here for a tire plug, , , when trying to drive my car felt like my whole wheel assembly wanted to fall apart..ask the manager what happen they started blaming me saying it was my falt and i didnt even make it out of there service center yet..so then i ask them is it safe to drive back home..and they said yes when trying to make it home i had no choice but to stop on the side road and call for help in a thunder storm...nice now my car is damaged and when i went there just wanted a plug for my tire... glad i didnt hurt myself driving home them guys have no compassion sad...James Carrera 305 494 4832 | |
| anthony scott | 8/31/11 |
| Recently had the misfortune of working for this crap company. The manager of the tarpon springs fl store(mike fick) agreed that iwould be paid $9.00/hr to start. After nearly four weeks on the job I still had not been paid! So one day I asked what am I making here anyways? He looks in the computer and said $8.00/hr. Like it was normal! I said that isn't even close to what we agreed on. So he said he would take care of it. An hour later he said it was taken care of when it in fact wasn't. After about another week I did some research myself to fi.d that he had been lying to me the whole time!! If this company lies to there customers like they lie to employees, I would certainly avoid them at ALL cost. Worst company to ever be employed by!! | |
Kenneth Casler  | 9/11/11 |
| I have been a customer of Tire Kingdon since 1997. I went to the store at 238 Blanding Blv. Orange Park Fl. on 09/08/11 to have my tires rotated. I have noticed recently when I go to this store that they check the fluids,brakes,suspension,etc when you come in. In the past, I've told the manager on duty that I have a regular mechanic that takes care of this for me as well as the checks I do on a regular basis. This time I told him I had just had complete service done to my car just two days prior to coming to the store and that they need not waste time doing this. Shortly, my car was brought into the shop and the mechanic started doing the checks that I had asked not to be done. I went back to the manager and said this really was unnecessary. His response, "I would rather be yelled at for doing my job, than be yelled at for not doing my job". Correct me if I'm wrong, but when a customer tells you not to do something to their vehicle other than the work requested, shouldn't this request be honored? Do all the Tire Kingdom stores do this? I feel that this is just another way for a company to sucker a customer into having additional work done that is not needed. For the less savy customer this could lead to hundreds of dollars out of their pocket. I have to say that after many years of dealing with Tire Kingdom I have noticed a difference in the attitudes of the guys that work in the shop as well. They all seem to to be worn out and they don't stay long. What has happened to your company? I know that when it comes time for new tires, I will not be coming back to Tire Kingdom. I would appeciate a response. Kenneth Casler caslerzoo@hotmail.com | |
| Barry Kaslof | 9/11/11 |
| I Brought My Car In For An Oil Change, (With A Coupon) They Told Me I Needed Tires, Etc. For 350.00, I Said No, And They Had An Attitude. About A Half Hour Later, My Car Had Overheated For Lack Of Water In The Radiator, (Shouldn't They Check That Or Was It Deliberate)... Which Destroyed My Engine, I Refilled My Radiator, And The Water Remained, No Leaks, Fans Work, Etc, Also The Oil Was Overfilled, I Have Gathered Thousands Of Complaints, If This Matter Is Not Resolved ASAP, I Will Take Immediate Action. Barry (954)-907-2657 | |
| Dissatisfied Customer | 8/26/11 |
| I could not beleive the service that I received on Thur 8/25. I had an appointment at 6:30pm and drove 30 miles to the store in Kansas City, Kansas. The manager was going through his sales process and then picked up the phone to answer a call in which he stayed on with this potential customer for 15 minutes while I waited for him to finish his conversation, as soon as he finished another customer walked in to pick up his car which he dropped off earlier and the manager proceeded to go to the bays in the back without saying one word to me. How disrespectful! When he returned he asked me which oil change I wanted they ranged from $34.00 up. I told him I wanted the $34.00 one and I had printed off the coupon from their web site and he conveniently remembered that he did not have a oil filter for my 2002 SUV. He said he would go get one but there was no one there to run the store if he left and therefore I need to come back another time. I made an appointment and was there on time and they knew the type of vehicle I had. I will never ever get an oil change or buy anything else from NTB and will make sure all my friends and family members know about my experience. | |
| Catina | 7/7/11 |
| Tire kingdom is a rip off. They have there employees trained to say things like " that is out of our control, and we can't do anything about it". I just spent 500.00 one year ago on tires and the thread on my tires look like I have had them for five years. Something will be done about this and I will never ever get another set of tires from this place of business again.They have lost a customer for life and my family. | |
| Jill | 8/7/11 |
| I live an hour away from Tire Kingdom Tamiami Trail East Naples, FL (and any civilization) and being very pregnant I wanted everything fixed (on my Honda Civic) in one trip, so needing an oil change, I asked the people at Tire Kingdom to look at my tires too. It took 4 hours and cost me $800 for 4 new tires, oil change, and everything else they apparently found wrong with my car. That would have been acceptable, except as soon as I was driving home I notice the steering wheel started having a vibration and the car almost drove me into a canal because the alignment was so off! It probably looked like Steve Wonder was driving. I was already half way home and very tired so I had to drive back the next day (2 hour turn around from my house). I made an appointment but when I showed up they told me it would be at least 45 minutes before they could get my car in! what is the point of accepting appointments? !! If they are incapable of fixing the alignment on this trip I'm going to be filing a complaint with corporate- as much as they charge and complete incompetence with something they're supposed to specialize in Is rediculous! | |
| John Bagley | 8/7/11 |
| I had a tire that was leaking air and after a couple of weeks it would go down,lost of air. I took the tire to the Tire Kingdom store in Rock Hill S.C.to have them fix the slow leak. They told me could I leave it for a couple of hours,they were real busy,I said sure and left the tire with them. After two and a half hours I went back to the store to pick up the tire. it was not ready, but there were two workers inside talking to one of the counter clerks, the worker said without waiting he would get right on it. He came back a approx. ten minutes and said he could not find the leak. The counter clerk was there and I told him and the worker it would hold air for only approx. two weeks. The counter clerk then told me that was probably the problem, me letting the vehicle set for two week without driving.How stupid that was and I told him so and left with my tire. The counter clerk does not know what he is doing and does not belong in customer service to tell something that he makes up because he knows no better. By the way I took it to their competitor just across the road and they fixed the tire. | |
| Ronald Tilghman | 7/19/11 |
| This Company also known as Merchants tire and auto Center must relish in having a reputation for less then honesty in their advertisements. This week they are advertising buy 3 tires and get one free. The add is fraudulent. I was about to purchase 3 Michelin tires to get one free. Each tire was priced at 218.97. Three tires at this price would equal $656.21. The bill / estimate came to $997.59. In order to get the so called one free tire I was told I had to sign up for King Royal Tire Service at $135.96 plus 1 YR wheel alignment program at $114.99. In other words I had to spend $250.00 extra dollars to get a free $218.97 dollar tire. This was a forced option and in order to get a free tire I had to sign up for the options. The commercial adds on the radio say nothing about these B.S. options. If I were aloud to purchase all 4 tires without options the total would have been $746.05. I fully intend to file complaints on every merchant tire center location and every place they advertise. Currently considering a law suit for consumer fraud. | |
| CLayton | 8/3/11 |
| For anyone in florida who has been mistreated by these people, Fight back where it counts.You have the power to affect these people greatly! Every mechanics shop in the state HAS to be licensed BY the state. Ask for their "MV" number and tell them you are going to file a complaint with the State Dept of agriculture and comsumer services,Motor vehicle repair shop division.You can call 1-800-helpfla and get more results than ANYTHING else you can do, except hire a lawyer. The State of florida will yank these bastards license to do business so fast it will make their heads spinnnnnn! If everyone on this board complained to the state it WOULD get something done. | |
| john | 8/3/11 |
| All you folks have to do is call 800 helpfla. That is the dept of agriculture and consumer services. That is who license these poor excuse for mechanics. Simply get their MV number and call that number. These are THE people to go to for complaints about mechanics shops in florida.THEY CAN do something .Also complaints to the central florida BBB may not do anything directly but folks check them for reputable businesses all the time. | |
| Debra Strozier | 6/22/11 |
| I am writing to let someone know how very disappointed at the service I received at the NTB store #636 7412 Douglas BLVD. Douglasville, GA 30135. I took my truck in on 6/21/2011 @ 8:30am to have the tires rotated, balanced and checked for aignment. About 11:30am someone called and said 2 of the lugs were stripped, I told them to replace them. 3:30pm I had not heard from them so I started to the shop, and was called on the way telling me someone had to go pick up the parts, my truck would be ready 5:30pm-6pm. I went back at 6pm to be told the person left 5 minutes ago to get the part. I returned back at 7pm and the person was not there with the parts yet. I had him call the person and they said they were 2 minutes away. It should not have taken 11 hours to do the repairs, and on top of that I never received an apology for the long wait. I will not and will tell everyone that I know not to take their car or truck for repairs at any of the NTB. I am totally disappointed | |
| David Morgan | 7/3/11 |
| I work for a small company, i shopped tires for our two dually work trucks and tire kingdom gave us the best price. we brought both trucks to have them installed. tires were done in so so amount of time. Lost half of the savings when had to buy new beauty ring for truck(they said they wanted to point it out to us that they didn't break, damn funny that that truck had first gone to Kentucky then to Port Huron, MI and back to SC the night before, and came off right after leaving there and did a suicide dive under a tractor trailer. Today I took my girlfriends car in to have a tire patched. well after two and a half hours later and watching 4 cars get serviced before me that came in after we did so finally we just left and i bought a plug kit and fixed in ten minutes, which is what i should have done to begin with. I understand that a patch job is less money than a tire job or belt job, put it's the principle that i was therwe first and pushed aside, and don't try feeding me the bullshit that they had appointments cause i heard the conversations at the desk. Not that it matters but, I was planning on buying a set of rims and tires for my truck from them and she was going to bring her car back Tuesday to get two new tires, we just needed a quick fix due to plans for that day. not only did plans get screwed but they just lost about $2500.00 worth of business not to mention an ongoing account they would have had with my company. | |
| Jay Jimenez | 6/29/11 |
| My letter to Tire Kingdom Hello, I have been a loyal customer of Tire Kingdom for 10 years now and have never had a problem with Tire Kingdom tires. I have always bought the Road hazard Warranty with each Purchase. On 11/23/2010 I bought 2 Doral SDL 205/70r15 tires with Warranty invoice# 44507687 Then on 2/26/2011 I bought 1 more Doral SDL 205/70r15 with Warranty. Then also had my tires Rebalanced and Rotated. At this time my tires were in Great Condition no problems to report even though I put 10000 miles on the first set of tires I bought on 11/23/2011. invoice#46881594 On 6/28/2011 I went to Tire Kingdom #27 8650 Seminole Blvd Seminole FL 33772 store to have my tires looked at because they were making noise. After a while the Manager (William J Thomas) asked me to come in to the shop to look at what they found. What they found is that ALL MY NEW TIRES HAD FLAT SPOTS ON THEM, EVEN THE NEW ONE I JUST BOUGHT. MY BRAND NEW TIRE HAD 14000 MILES ON THEM. He proceeded to tell me it was because my Car was not aligned and I also need new Shocks and Struts (My car only has 80000 miles on it). I asked him if the tires were covered under my Warranty? He said NO. I asked him if it was because they were not balanced the right way back on 2/26/2011. He said this was not possible and the only thing that could prevent this from happening again is an alignment and Changing my Shocks and Struts. I FOUND THIS TO BE A COVER-UP!! BECAUSE I DIDN'T HAVE ANY PROBLEMS UNTIL I GOT MY TIRES REBALANCED BACK ON 2/26/2011. Now I have Brand new tires that are worthless, loud and not safe. I would like to get to get this fixed but William J Thomas will not budge unless I: Buy new tires again Get an Alignment Replace my Shocks and Struts. I find this to be appalling and disrespectful to a long time customer. I also would like to say that if this is not fixed I will have no choice but to take my business to someone else who will take responsibility for there screw up. | |
| Tara McKee | 6/10/11 |
| My girlfriend took my truck in for an oil change and tire rotation to the store located at 1383 Old Springdale Rd in Rock Hill, SC. She had an appointment and still waited around for 2 hours. The tech told her it took that long because it was because he couldn't get the kickplate off because the screws were stripped. When I got home that night I looked at the truck and the tires were never touched, nevermind rotated, even though on the receipt, it stated that they rotated the tires. I took the truck back in and of course the manager wasn't very sympathetic and he said that the tech that had worked on the truck had already left for the day, so he told me to bring it back in tomorrow. Very unhappy with this, because I work 2 jobs and have no time for this lack courtesy, we arranged to bring it back in the next day. They finally rotated the tires and supposedly checked the air pressure in all four. When they pulled the truck out, there was a lug nut missing off of both front tires and not trusting the techs, we went to the nearest gas station and checked the pressure in each tire, and of course, each one was different, ranging from 30-40. I will never take another vehicle to a Tire Kingdom. I have spread the word not to trust Tire Kingdom and will continue to do so. | |
| laura ballance | 6/16/11 |
| Even less than one star. TK has been unsuccessful repeatedly at replacing my serpentine belt. this has been going on for a year. Each time they said it is repaired for good. But alas, about every two weeks, the belt goes bad again. trying to reach anyone at corporate is a joke. extremely poor customer service. They must know all your personal information in order for them to get in touch with anyone (and I do mean the store where the car has been taken). At this point I want to speak with a district manager. What happened to the good ole days (good ole boys) in the car repair business. They aren't there anymore. I would like a refund for the unrepaired work. More specifically I would like to talk to management about this issue. | |
| laura ballance | 6/16/11 |
| 'this is not to be used to contact tire kingdom, inc corporate offices' LOL i cant contact them anyway, can anyone else? | |
| Peggy Fortier | 6/20/11 |
| THE LONGEST OIL CHANGE IN 40 YEARS. Walked into Tire Kingdom in Sanford Fla on Hwy 17&92 and my first impression of the manager was that he was on some kind of happy pill. I told them i just wanted an oil change & tire rotation and they took the key and i sat down. After almost an hour the asst manager aproached to have a paper signed and i asked how much longer and was told a few minutes. He must have sensed i was getting aggravated and might leave because 2 minutes later the car was pulled in and put up on the lift were it sat for another 30 minutes { so i couldnt leave }. Finally the " technician " took 5 minutes and had the oil changed and the car back on ground were it sat for another 15 minutes while the "technician" worked on the car next to it. Pissed off and tired of waiting i go to the counter to pay and waited another 15 minutes because another customer was complaining that they didnt rotate her tires last time she had her oil changed and they now said she needed new tires. So after 2 hours i get a 5 minute oil change - no fluids were checked and my tires were not rotated and after listening to the lady in front of me at the counter it was obviouse they pull this crap on every oil change customer. Good way to save labor bad way to keep customers. Needless to say that I will tell everyone i know not to have anything to do with TIRE KINGDOM unless you want to leave there feeling RIPPED OFF. TIRE KINGDOM Hwy 17&92 in SANFORD FLA. | |
| M. Chase | 6/8/11 |
| Upon purchasing 4 new tires from your Palm Coast store for $505.00 The tires are now bald and not even 2 years old. I call the store and the worker tells me "No Milage Warranty" on these tires you could drive 10 miles or 30,000 miles doesn't matter NO WARRANTY. Ok, so I spent $505.00 for tires that only lasted a year and a half? Only driven within town so how can this be? I would like a response from corporate pertaining to this issue. How can u sell a tire for that much money with NO WARRANTY????? Misleading............. email me at spordydh@aol.com | |
| Becky | 6/9/11 |
| I wish I had gone on this website before I took my first trip to a Tire Kingdom in Viera, Florida, today. I went for a simple, 20 minute oil change. To make a long story short, I spent two hours to get my oil changed, and I was the only customer there when I pulled in!!! I am so disgusted with the service there. My car sat on the lift for about 45 minutes with no work on it until I approached the manager and asked why it was sitting there with no one working on it. Finally, they put my tires back on and brought the car down off the lift. Took me another 45 minutes to check out because the computer system crashed and the manager said me and another customer couldn't leave until we paid. I told them they could take down my credit information and I walked out. I will NEVER, EVER go there again and I will spread the word!!!! I have the same comment as all the others above. BEWARE!!!! | |
| chris cowham | 6/1/11 |
| your store in forest city NC put 8 spark plugs in my 1970 cheve truck this morning and then presented me a bill for $13800 thats $17.25 a plug. while you are in business to make a profit that was outrageous. the store manager then dropped the bill to $78.00 I still feel $50.00 would have been reasonable for such a small thing. your service tech bob was great and jeff the manager was very professional. stiil ,I will never use your company again and will tell my friends to beware. | |
| mitch stalzer | 6/1/11 |
| my daughter dropped her car at your store #251 to have the exhaust looked at ..after about an hour your mechanic told the salesman at the counter it needed the whole entire exhaust system ..He quoted my daughter 1300.00 to replace the exhaust system ..I looked at the car all it needed was a 4.26 cent gasket and it was fixed ,..I would hope this is not the way you conduct business by taking advantage of young ladies that don't know anything about cars ..unacceptable.. | |
| KB | 6/2/11 |
| Tire Kingdom or NTB is the absolute worst. They did $375 in damage to my car and won't repair it. | |
| Cindy Utterback | 5/21/11 |
| I have been going to Tire Kingdom for six years to get my oil changed and tires rotated. I have to say the service and quality has really gone down the tubes! For a mothers day gift, my husband had my oil changed and tires rotated there just before we left to drive 60 miles to the beach. Yesterday I noticed two lug nuts missing from one of my wheels! Thank God I stopped at Advance Auto Parts where they were kind enough to replace the missing nuts, but discovered that one of the other ones was just hanging on so I was driving around with TWO LUG NUTS holding my wheel on!! We could have been killed (including my two year old and teenage son) not to mention the innocent people on the road! I will NEVER GO BACK THERE AGAIN! | |
| Emile Lagroux | 5/15/11 |
| Drove into your Merchant's location in Parkville, Md. My car was overheating. After agreeing to a $98.00 diagnostic, the service manager soon came back with an estimate for $1750.00 to replace my waterpump, timing belt, valve cover gasket, radiator hoses, & heater core. I authourized the work and he told me it would take 2 days to complete. I got a rental car and drove home. The next day at work, the manager called me and said I needed to replace the entire motor at a cost of $4500.00, but he could help me out and drop the price to $4000.00. Being skeptical, I had the car towed to a local toyota dealership, and after checking the car out, they stated that foreign matter (that would never get into a closed system) was somehow sucked into the intake, destroying the combustion chamber and damaging the valves beyond repair. The dealer also stated that happended during the tear down of the motor. I have been waiting 8 months for my reimbursement check. | |
| Tim | 5/16/11 |
| I would like to give Anthony a big thanks. Located at Tire Kingdom 26Ray E.Tally Court in Simpsonville, sc.29680. He went above and beyonded in taking care of a problem that came up after work was done on my truck. My tires were rotated and oil was change this time. I notice a day later that my center cap was missing on my rear wheel.I went back to see if it was at the store, but it was not. Anthony said he would take care of getting a new one. I thought, yeah sure! After getting all the info to order a new center cap, Anthony said he would contact me when it comes in. It took a few weeks but he did call and said it was in. I was really shocked because I did not think I would ever receive a call, but I did. When talking to Anthony,he told me that he had to order and reorder three different times because they sent the wrong center cap each time.I thanked Anthony for all he did and told him how surprised I was that they actually went thru with getting me a new cap. It is nice to know that someone (Anthony) believes in good business practices. I hope you can give him a good at-aboy and call for doing a good job. Thanks again Tim | |
| T. Wilson | 5/11/11 |
| Subject: Tire Kingdom 8630 Camfield St. Charlotte, NC 28277 (POOR SERVICE WITH A LACK OF CONCERN) Without going through the whole story of another retail store that does not care, I would certainly put this store at the very top of the "We Don't Care" category. Life is too short to patronize this company in Charlotte, NC. | |
| F.S. Humphreyss | 5/8/11 |
| I responded to the ad "buy one get one Free". When I went in the store there were two people at the counter who were chatting with thw personel so I waited. when I got to the counter I told the man I was responding to the ad and wanted four tires - pay for two. Three hours late i pick up my car and am presented with a bill $700 - tiers $102 each!! and the offer was now 3 for 1!!! When I confronted the manager with it next day (not there then) he was onjectionable, rude and threatening. The best he could do was a coupon for $100 and if I complained anymore he'd not give me that. So, at present, I am left with using that, at that store or lose the money and it still does not recompense me for the extra, unexplained money. I will never voluntarily go to any Tire Kindom syore again and would advice everybody to do the same. | |
| John OE Russ | 4/28/11 |
| Hello, my name is John russ and today I'll be answering each one of your complaints the best I can. I'll be doing this in the order they were posted so look for your name please. Mr. Schaefer, how did your wife go so long without noticing her purse and why is it tire kingdoms duty to send it back? Mr. Alexander, Ofcourse you'll need the coupon, how else would they know you saw the ad? Ms. Post, does your daughter cry that easy? Is she 12? But yes based on tire size the price does change. It's much quicker and simpler to take a 15 of opposed to a 17 run flat low profile for example. Mr. Coker, from your story it might be true that someone happened to your radiator while they worked on your truck. But to believe that a friends friends who worked at some place that one time is a reliable source of information is just laughable at best. Ms. Tallay, I'm on your side on this matter as long as the damage wasn't there before they worked on it. Mr. Woods, your story also seems to be good and I agree with you the manager should have taken care of it but BEWARE. Dissatisfied Customer, the fact you didn't leave a name leads me to believe your lying. Dear Pissed off customer, u mad bro? But really tire kingdom isn't allowed to write up a car like that if it wasn't actually just rims and tires. Dear Dr. Ronald P. De Vasto, thank you for your kind words and business. Mr. Wallace , compressors don't catch on fire, they aren't flammable. Compressors are 80% metal and 20% empty space. What is more likely is that the electrical problem they told you to go to the dealer for finally got so bad the wires arched and caused a fire. Mr. Bassett, your compliant explains nothing and has very poor grammar. I'm sorrt. Dear Claudia S, I agree with you and the manager appears to be in the wrong here. Dear John, If you haven't seen your last check you should probably talk to them about it. Dear Roland, It sounds like from your story that we weren't going to be happy with anything, tire kingdom has no say over what tires stick around or get discontinued. It isn't there fault they stopped making your tires and it seems they did everything they could to help. Dear jonjonhenry Did you tell them what tires you saw online? If not they might have just given the price on another tire not just the cheapest tire in the world. Ms. Duffy, If your car indeed need all those things then you didn't get scammed. Mr. Bagby, every shop in the world has shop fee maybe aside from Joe jacks back woods BBQ and tire repair. Ms. LaJeune, so because tire kingdom was running a sale on tires they must have put the nail in? Really? Ms. Jackson, I agree with you it appears the mechanic at that store did a bad job. Dear Rafael & Nilda Rodriguez-Risch, I agree with you. They dropped the ball. Mr. Carillo, the only possible way you could have gotten high milage is if you requested it. Mr. Marler, well that is all there fault if you need to call corporate. Dear L. Loriston I'd like to apologize for those two stores. Dear bob, cool story bro. Dear Stephanie, if it didn't freeze then it wasn't all water. Mr. Ochakoff, I apologize for bobby and his rudeness. Mr. Adams, please see what I said for bob. Dear blank, you forgot to leave a name. Ms.Santonino, thank you for your kind words and business. Dear mr. Ed T, no this was not corporate greed, the road hazard and alignment are in the commercials. And normally depending on the tire you still end up saving money over just getting 3 tires. Dear Zaki Basalath, This sale of for a curtain tire called a doral, it's possible that they didn't just have your size of tire. Mr. David, it appears the store was in the wrong in this case. Dear Brandy, yes some BMW's require the use of a dealer only tool to do an alignment, the older man probably already knew they didn't have the tool because a car like yours has come in while it worked there and they didn't have the tool for it either. Now the man with boogers running into his mustache I can't explain, sorry. Dear BoB, what does a pcv valve have to do with oil? Dear Will gunsaulus, you should be ashamed of your self for stealing from this company and for cheating...... The system. Dear ciolli's, it sounds to me like your husband bought tires instead of getting you a new coach purse. You better tighter the leash on him. Dear STUART CAR DEALER, your story and your grammar are vastly flawed. Dear mr. Bonar, how is it tire kingdoms fault if she just got a tire checked? Ms. Budd, It appears the store is at fault in this case. Dear mark, I suggest you get some help, your desire to hunt down peoples information is an unhealthy hobby. May I suggest bird watching or stamp collecting. Dear Bob Crockett, while places that our busy try to please everyone and get them all in, sometimes they must turn people away. Although the no rotation is there fault. Dear Michelle, your story already seemed off then add on you just happened to hear someone say what you were thinking on your drive over? That just hammers in the final nail in the your lying coffin. Dear Bobby, I agree with you, mark needs some help. Ms.Cash, sometimes a battery might read as it just needs a recharge but when charged then fails the test once again. This appears to have been the case. Mr. Dizon, first off he might not have actually known what your talking about some cars have splash shield on them while some don't. Next a lot of times splash shields are held on by plastic clips not screws. Third, they don't have a code for fixing splash shields, he just thought up a good number on his own so it's understandable he wouldn't know what would be 28 dollars. Dear RB, thank you for your five star rating but we're sorry one of there mechanics forgot to do something. Dear Jack woods, why did you stop to get your car worked on. On the way to the funeral? It's just silly. Next are you claiming your going to hurt someone if they try to sell you something you need? While some of you have valid claims most of you seem to be the type of people that no matter what someone did you'd never be happy. While others are complaining just because of something that was their own fault. Sometimes you need to take a step back from your issues and realize that your way of seeing it might not be the right way. The customer is always right doesn't apply when the customer doesn't know what they are talking about. Yours truly - John OE Russ. | |
| Beryl Pittman | 4/29/11 |
| The Williston, Vermont, location of Tire Kingdom has failed to pay a $330.00 refund that was promised on March 10,2011. They did $893 of repair work on my 1996 Jeep on March 9. When my son and I picked up the Jeep on March 9 and actually had the opportunity to look at an itemized bill, my son immediately saw that they charged for services that had just been done a couple of weeks before. Never mind that all of this could've been avoided had they not insisted on my paying via charge card over the telephone the night before. To his credit, the store manager immediately apologized and said that he would submit paperwork for an immediate refund. Nearly two months and multiple calls to the store manager, area manager, and corporate customer relations later -- no refund. Apologies are free; I want the refund and have filed a complaint with the Better Business Bureau. I'll never do business with a Tire Kingdom -- or one of their sister companies -- again. | |
| Gary Jennings | 5/5/11 |
| What a SCAM! You advertise '2 for 1', but that's just the hook to draw you in. In order to QUALIFY for the '2 for 1' price, I am forced to purchase all sorts of 'extras', including a front end alignment, etc., etc. Long story short, my final bill (had I been gullible enough to fall for this charade) would have been WELL over $500. for '2' tires that retail for $120. each ! Needless to say, I went to Firestone and got the same tire for the same price as your 'sale' price. Thanks, Tire Kingdom, for NOTHING! | |
| Jack woods | 4/23/11 |
| I went to tire kindom in charlotte nc off whwy 49 , last saturday stayed for three hours to buy two tires ,now I was running late for a furnerl . Soon as I drove off my Esc and abs senser lite came on , my car is a 2006 model and never had any problems until now.I am back to get this issue fixed and they are making me wait again ,thats ok but if they try to make pay for the mistake that they made ,somebody is gonna get jacked in this mother , and its not gonna be nice ! A very pissed off coustmer ! | |
| Ruperto Dizon | 4/15/11 |
| On 04/12/11, Tuesday, at around 3-4 pm I went to Tire Kingdom on 825 Town Center Drive, Kissimmee, FL 34759 for Air con diagnostic, compressor replacement, and Freon recharge for my Toyota Celica, for which I paid $731.85 (nv. Nos. 48130223/46123319. While waiting there for some time until the work was done, I was courteously and very well attended to by two of the employees, namely Steve at the counter and Jose Velasquez who did the job. On asking advice on what to do with the right misaligned skirt of my Celica of what I thought were broken screws, Jose looked at the car skirt and, consulting with Steve, told me that according to Steve this could be fixed for $28.50. However, he told me he would do it but he would be available only Thursday, 4/14/11, from 8 or 9 PM. I returned at 9 am, 04/14, and saw Joe who told me to go to the counter and say that Steve had quoted $28.50 for fixing the misaligned skirt. I did so as told, and approached one of two at the counters, only to experience the worst attention I got in dealing with Tire Kingdom, in particular and any other car repair shop in general. Earlier in Feb or March 2011, I was courteously attended by your people at Tire Kingdom, Natick, MA store for the purchase of 4 Dunlop tires. The following words quoted verbatim from the person who attended to me are very revealing of his rudeness and arrogance: (1) When I tried to describing in layman’s words what was my concern, he said to me “I do not know what you are talking about.” (2) When I requested him to follow me to the car to let him know what I was talking about, he said, “These are not screws, these are clips and they are broken.” (3) When I told him that for the job Steve the other day quoted me $28.50, he said “ We do not have such a $28.50 rate here.” (4) When I requested to please confirm what Steve quoted me for the job with Jose Velasquez, he said “Steve will be here only at 1 o’clock. I will not waste my time to call him now. I am the manager here!” With such atttitude of this Manager, I had no recourse but to leave and say “never mind.” Probably having come to his senses, he rushed out to try to dissuade me from leaving, saying that he was about to make the ticket. I did not look back, nor do I intend to patronize Tire Kingdom ever again! This so-called manager must learn some lessons in human and customer relations from his subordinates Steve and Jose! Thank you for your time. RUPERTO DIZON (in your computerized record Bizon, Roberto, Customer No. 25729159 Tel. 863 288 3638 or 407 452 9515 or 407 452 4541) E-Mail: otrepur327@yahoo.com | |
| RB | 4/16/11 |
| YOUR CLARK ROAD, SARASOTA, FLORIDA STORE HAS RIPED ME OFF TO THE POINT WHERE THE MECHANIC FORGOT TO CONNECT THE HOSE TO THE RADIATOR AND NOW I HAVE A BLOWN HEAD CASKET!! AFTER SPENDING THOUSANDS OF DOLLARS TO HAVE ONE THING FIXED, MY CAR IS NOW NEED A NEW HEADCASKET ALL DUE TO THE NEGLIENCE OF YOUR STAFF. | |
| Carol Cash | 4/7/11 |
| I neede a new front tire and was quoted $49.99 got there, put a tire on and it was $79.99 when everything was done. Paid and drove off. Two days later my next door neighbor's truck would not keep running and would shut down when started. Called AAA they asked us where we wanted to tow the truck, since I was just at Tire Kingdom, I told the guy to take his truck there. He gets there, they test the battery, said it was ok then they did a diagnositcs on it, found something else wrong and fixed that. All and all the bill came to $495.00. Unbelievable!!! My friend drives the vehicle to work and then home for the night. Next morning he gets up and his truck won't start. Guess what... it was a fautly battery. He got shafted by Tire Kingdom, what a rip off.. I would never offer to suggest this place to anyone I know and will tell all the people I know to stay clear of this place. When my friend called to tell them what was wrong with his car, they said there must be some mistake, the only mistake is them. Tire Kingdom said they could not give him any money back just a couple of oil changes, are you kidding me!! Stay away from this place. 13th Street, St Cloud FL Customer Walter Coates | |
| Bobby | 4/6/11 |
| Mark, u are really a lunatic and need to find something better to do in your spare time...maybe write children's books...??? U look like your the batman of whining people with problems that most of them create, like the lady who states her husband is a retard and it's the tire shops fault...these are so entertaining, but mark, please go back to stalking your ex...bc no one cares about your "cape crusader" vigilantes... | |
| Michelle | 4/2/11 |
| I would like to let people know my experience with what happen at tire kingdom, I had a leak in my car passenger side under the dash, and I made a few calls to see what the problem might be, some said it could be either the heating core, or the ac line is clogged. I dropped it off at tire kingdom on Hwy 49 in Gulfport, Ms to have them put it on a diagnostic to find out exactly what the problem could be. In about 30 minutes I received a phone call saying that the diagnostic was done and they said it was for sure the heating core, and they gave me a price for the part I would need for my 2006 Cadillac cts he said the price was $198.98 and they also charged labor which he said would be $100.00 an hour, and he estimated that it would take about 10 hours to do. So I was looking about $1,200 total. I knew that was kind of high and wanted to get a second opinion I called turan foley in Gulfport and they priced me at $82.00 for the heating core, and $700.00 for the labor. Total of $782.00 I avoided calling them first because I thought they would be more expensive because they are a manufacturer for cadillacs, ect. When I went to go to turan foley to order the part I told the sales person for ordering parts my problem I was having with my car, and he said they might not be the heating core, I told him well I took it to Tire Kingdom and they put a diagnostic and it’s saying that’s what it is. I told him now I’m second guessing if they really checked my car. The sales person at T.F told me to talk with someone over the repairs, after I told her she said wait on ordering the part till Monday because I don’t want you to order the part until we make sure that’s the problem, so she said just bring your car up here Monday and I’ll have someone look at it free of charge. I said that’s fine because I couldn’t order the part till Monday anyways. When I left there I went to T.K to go pick up my car and I was already feeling like they were ripping me off because of the price different I was giving. So when I got there I asked if I would get a receipt if I was to order the part with them, he said yes. I also asked would I get a print out saying a diagnostic was done on my car, he said yes. So as I waited for him to finish up with what he was doing on the computer, I was listening to another person that worked at T.K. who was helping a customer give him the total to see if it was a big amount like mine. After the customer had paid and walked out the door, I heard the sales person that just got done ringing up the customer say to the store manager that he up charged him $100.00 quietly and the store manager replied “good” and seeing that I knew for sure that they were ripping people off for their money, and yes the thought crossed my mind that they over charge people and fix the minor problem and just said it was bigger to pocket the rest of the money. Then the guy who was helping me gave me a print out of a receipt that was hand typed saying qty, amount, description, cost of labor and the total. And I thought to myself when I said I wanted a receipt I wanted a copy of the original of the part being ordered. Then he hands me over another print out of the saying they did a complete vehicle inspection which was also typed up. When I received it from him, I asked why did you have to write on the paper, saying what kind of test you did, shouldn’t it show up in your computer what you guys did? He respond back saying sometimes it does, sometimes it doesn’t . I already knew what was going on and told them I would be back Monday if I decided I want to have y’all do it. Before I left the guy who helped me said he could lower my price on both the labor and the price of the part, he said “ I had to wait for those douchebags to leave” (the store manager and the other sales person that up priced $100.00 on the customer) and that clearly shows that they are ripping people off. I left and I called the Tire Kingdom in d'iberville just to see what price I would get, and if it would be the same because it was the same company. He said the only part he could find to order was threw turan foley and he gave me a price at $ 82.00 the same price that turan foley gave me. Monday I took my car back to turan foley and they said they will for sure know what’s wrong with your car because they were going to do a diagnostic which would have been $88.00 and within five minutes they came back and said it was for sure your ac line clogged, two gallons of water came out from under my car. After that they decided not to do a diagnostic because they were certain that’s what the problem was. Thanks to turan foley my car is fixed, and I didn’t have to pay for something that was never the problem to begin with. So I was giving a price of $1,200 and to fix my car was a price of $0.00 So why is Tire Kingdom on Hwy 49 taking advantage of innocent people, women especially. | |
| Bob Crockett | 3/22/11 |
| Absolutely the worst customer service you could ever experience!!!!!bought 4 pirellis for my bronco,$1200.00 with alignment and service package,they are more than happy to sell you the tires.been back 4 times for a tire rotation always told to bring it back when they arent so busy!!!preferably after 6:00. well i work nights and told them that and asked for an appointment,no can do too busy already booked up.Well took it in for an oil change and tire rotation thinking if i spend money i will get my tires rotated.2 hours to change the oil they didnt rotate the tires unbelievable!!!!!dont go there | |
| Mark | 3/9/11 |
UPDATE Orlando and Traci is believed to own a deed to amsouth bank for 1.6 million dollars.... thats right believed to be 1,600,000 dollars. Mark rev555769@hotmail.com updated from 10 minutes ago... | |
| Mark | 3/9/11 |
UPDATE 2 Orland... or Borland president of NTB OR TIRE KINGDOM OR WHAT IS IT TIREKINGDOM WITHOUT A SPACE whichever likes anonymity... is 63 years old... while Traci is 47 years old... Mark rev555769@hotmail.com UPDATED from 12 minutes ago... | |
| Mark | 3/9/11 |
This is to Orlando M. Wolford and Tracie i will find your number ok like i did my apartments president and cfo home number. Yes this is about NTB the bridgeton tire store... concerning NTB or Tire Kingdom oh wait thats not the name maybe it is ... they like anonimity. RUNNNNNNNNNNNNNNNNNNNNNNN!!!!! people They put new tires on alright but i have not checked if they put on properly yet. They NTB bridgeton or tirekingdom or wait that aint it its something else... later to be revealed at a later time. They put the bad tires back on the front and got in my car and drove it around to the front of tire garage knowing good and well the tires are bad cause the stearing was way off going far right far left every two feet and the whole car whobbling. He said no its the right tires on there i walked him out said look the firewall is gone ... see the ((other tire)) its exploded up on top of the tire... after about 3 or 4 times playing merry go round he says oh ya those are the wrong tires. They started putting my good tires back on the front with full tread and while looking over the truck parked in front of the viewing window i watched as a employee started banging on the top of my tire with a hammer while its spinning ... aint that what the tire machine is for... oh wait are these guys tire guys or are they manpower hourly workers... oh he quoted me 178 but final price over 200 dollars... does it really take about 2 hours to put 2 tires on a car????? i put my second engine in a car in less time than that!!!! Who is this conglomerate trying to take over the tire industry i will find out and reveal names and numbers ... for the weak and the old ladies and the customers who dont get call backs like me in two days by district manager oh they called me at about 8 cause i called in again... they use whats called saturation factor in web marketing if we saturate websites with so many they wont find us... haaa funny I will and desperse evenly the numbers for all YOU PEOPLE WHO BEEN RIPPED OFF BY THESE CRIMINALS HAMMERING YOUR STEEL BELTS TIRES TO BREAK YOUR TIRES LOOSE AND PUT YOUR LIFE IN DANGER>>>>>>> I will give numbers freely to all who need to call at a later date... Mark rev555769@hotmail.com | |
| GREGG BONAR | 3/1/11 |
| MY DAUGHTER TOOK HER CAR TO THE LOCATION ON THE WEST SIDE IN COLUMBUS OHIO TO GET A TIRE CHECKED. A DAY LATER THE ENGINE LIGHT CAME ON AND THE VEHICLE STOPPED ON THE SIDE OF THE ROAD. SHE HAD TO HAVE IT TOWED TO A GARAGE. THE MECHANIC LOOKED AT IT AND THEY TOLD HER THERE WAS NOT A RADIATOR CAP ON THE RADIATOR. THEY DID A TEST AND FOUND NO COMPRESSION LEFT IN THE ENGINE AND NO COOLANT. I TALKED TO THE STORE MANAGER, BUT GOT LITTLE HELP. I ASKED FOR THE DISTRICT MANAGER, COULD NOT GET HIS NAME. I CALLED CORPORATE AND WAS TOLD I WOULD GET A CALL THAT DAY. NEVER HEARD FROM HIM. CALLED THE STORE AGAIN AND THE MANAGER TOLD ME WHAT AN HONEST PERSON HE IS. BY NOW I AM FUMING. MY DAUGHTER IS MISSING WORK. FINALLY SHE GETS A CALL TELLING HER TO GET A RENTAL, BUT SHE WILL NEED TO PAY FOR IT UNTIL THE CASE IS SETTLED..2 WEEKS LATER NOTHING HAS BEEN SETTLED. THIS COMPANY SAID IT IS UP TO THE INSURANCE COMPANY NOW. THEY WILL NOT CALL ME SINCE SHE IS AN ADULT, BUT THE CAR IS BEING PAID BY ME AND THE INSURANCE IS IN MY NAME. I CALLED THE CORPORATE AGAIN AND TALKED TO CUSTOMER RELATIONS AGAIN AND TOLD THEM THIS IS UNACCEPTABLE AND I WAS CALLING THE ATTORNEY GENERAL AND THE COLUMBUS DISPATCH. SHE TOLD ME OK....ASKING FOR ORLAND WOLFORD WILL NOT HELP. (HE IS THE PRESIDENT) OR BILL INKEN (SECOND IN CHARGE)THEY WILL NEVER LET YOU TALK TO THEM...................... | |
| Kelly Budd | 3/2/11 |
| On Jan. 21, 2010 my husband brought my car to tire kingdom on Highway 27 to change the thermostat. Due to were it was located on the engine he was unable to get to it and we had to have a mechanic do it. He picked up the car later in the day and started to drive. H e got approx. 2 miles and the car started overheating and smoking. He pulled over to let it cool and then started to check all the fluids. To hes surprise TK never put coolant , water, or any kind of fluid back in the engine. No fluid means blown head gaskets. For a week and a half we tried to contact the manager(Mark Tracey) and he happened to be on vacation. 2 weeks later still no manager and no return call we decided to contact the corp. office. We placed more then a dozen phone calls to corp..... we finally got a call back over a month later. Tk said they would help us fix the problem and to discuss what they needed to due and give them a call back the next day. The next day when we called they said we needed to buy a new engine and they would give us a discount putting it in. We explained the situation again and tried to explain we wouldnt need a new engine if they would have put fluid in it.... so why are we resposible? Corp office told us they were investigating what happened and would get back to us. That was over two weeks ago. We have called numerous times and still no call and no engine. We had to go buy a new car so I could get to and from work. In all honesty TK is the worst car repair place and the best place to give you the complete runaround. | |
| STUART CAR DEALER | 2/25/11 |
| I RECENTLY CALLED FOR A PURCHASE OF TIRES FROM THE TIRE KINGDOM HOBE SOUND STORE I WAS QOUTED A CERTAIN PRICE FOR TIRES THEN WHEN I RECIEVED THE BILL THE PRICE WAS MORE I QUESTIONED THE PERSON AND THE MANAGER AND THEY SAID THERE WAS NOTHING THEY COULD DO NEEDLESS TO SAY I WILL NEVER PURCHASE ANY TIRES FROM THEM AGAIN | |
| ciolli's | 2/21/11 |
| OK no way no matter HOW you throw it up there we got screwed BY A COMPANY we've used for years but NEVER WILL AGAIN! My husband went in for an oil change and came out with a $700 bill for 4 tires, an alignment we DIDN'T NEED no matter what THEY said, and a charge for putting them on and balancing? THEIR OWN WEBSITE said....w/purchase of 4 tires the balancing and ?? were FREE and also a free alignment check...wow! Beware of that one! The tires don't even have a Mileage Warranty! I went back with my husband after he TOLD me about the charges and got to talk to a really slick Manager who has LOST OUR business, and we have 3 vehicles!! one a large SUV,and we've used them for years! NO MORE!! and our familys and friends as well will NOT USE them anymore, they've all since made it a standing joke that they want to SELL my husband ANYTHING because obviously he'd BUY it! But what Tire Kingdom has done is lost a LONG TIME customer, and A LOT OF FUTURE business! I won't go into ALL THE details, just suffice to say, we got screwed because I was NOT there to be the person of reason and THEY knew they could "scare him" into believing he NEEDED ALL this, and even though I pointed out that the tires had NO MILEAGE warranty so how good could they be for $375 PLUS $144, PLUS $79.99 for an ALIGNMENT I KNOW WE ALSO DID NOT NEED, their OWN WEBSITE said with the PURCHASE of FOUR tires the balancing and blah blah were FREE! As was an ALIGNMENT CHECK!! SO BUYERS BEWARE! That FREE check will COST YOU! They "claimed" it was over 5 degrees? That car wasn't OFF period, and certainly DID NOT NEED FOUR TIRES especially without ANY MILEAGE WARRANTY from them OR the Manufacturer! All in all, we got screwed BUT THEY ARE THE ONES WHO LOST! Because we'd used them for MANY years on ALL our vehicles, and after "spreading the news" none of the family or friends we've told will EVER use them again either! They knew it was BS, but hubby was "taken advantage of and had a real hard sell done on him"! I'll be sure I GO with him the next time! But still ...$700 for 4 tires we DID NOT need, an $80 alignment and $144 to put them on and they have NO MILEAGE warranty! Good going guys! You made money on us THIS time, BUT YOU SURE LOST A LOT MORE!! | |
| Will gunsaulus | 2/20/11 |
| I for about 2 years had stolen from the company, they finally caught me a few months ago. The idiots even wanted to forgive the whole thing if I returned the tires. This company is full of some of the biggest idiots ever and some of the stupidest customers! Yes you! Crying about having to pay shop fees, having to buy road hazard and an alignment when there ads say it up front. Crying about some of the stupidest stuff ever! Watching people work with your mouth open like retards, crying about how long something takes when the shop is full and very busy already. | |
| David | 2/14/11 |
| ON 1-21-11 I purchased a set of tires from Store 109 in Bradenton Florida. I was called on the phone at home prior to picking my truck up. The Tire Kingdom employee told me that he had an estimate for some work I needed on the truck. This surprised me for I only had 39,000 miles on it. I asked what it was and he told me I needed rear brake pads, needed to flush and replace all the brake fluid??? And replace the air filter on the engine. And they wanted $425.00 If you are mechanically inclined, you will understand they were trying to screw me. That in its self is bad enough. I told them I do my own work like that and told them not to do it. Well I bought the pads and air filter for a booming $47.00 and planned on doing it myself, it is an easy job. Well I pulled the truck into my yard and removed the rear drivers side wheel. Guess what the pads looked almost new, I was very angry, I placed the new pad next to the supposed worn out pad and there might have been a 32nd on an inch different. I returned to the store and began to rant & rave to the manager, he told me he was going to fire that employee after he saw my brakes. Also I told him I had too much vibration for having new tires, alignment and balancing. They checked the balancing and all the tires needed balancing. Ya know what, I somehow do not believe the manager when he says he will take care of it. I don't even remember him apologizing to me. I received nothing for all my trouble. There is more to this story but I think you get the picture. So if you want to do business with them, good luck. | |
| BoB | 2/18/11 |
| Took my wife's car in for 2 tires. Opted to go for the oil change since it was due. 2 weeks later, notice oil had dripped on the garage floor. took it back and apparently the mechanics doesn't know how to install a pcv valve. Then all of a sudden it needs repair on the brakes. Tire Kingdom is the rising star Of Sears scams. Incompetence and they target women just like Sears did when they were adding mysterious repairs. Interesting enough, when she brought it in to get the filter and valve replaced the brakes had a leak. This is consumer fraud and consumer gender targeting. Interesting enough when I got involved, the story was changing by the second. They certainly don't like talking to me who have a clue about cars. Luckily I discovered the oil leak before we left on our trip. Even the manager at the store admitted it was their mistake. A mistake that would have cost me my car. You can bet I will be getting and atty to look into this. Orange Park TK Store Blanding Blvd. | |
| Brandy | 2/17/11 |
| Good evening, My name is Brandy Martin and I am emailing you on behalf of my husband Brandon Martin. Last Sunday we were in Tire Kingdom to get two new tires on the back of my husbands BMW and a rear alignment. Never the less we had a 2 hour wait so we ran some errands and came back. Once we got back we were told about an hour and a half the car would be ready so we went and sat in the waiting area. In which time my husband was then told they may not be able to do his alignment depending if they had the part or not. After 30 mins being 4:30 they finally take the care into the garage, changing the tires took just a min, in which part the man came out and asked us while we were standing in front of the garage watching the men work on the car if he wanted the roadside assistance, my husband said ok. The man told him it was 37 we were fine with that. At 4:55 one of the younger workers said "ahhh man we still have to do the alignment", another man said "nahh we dont have the tool" younger man said "cool we dont have to deal with that shit!" 5 min beofre they closed, we were standing there the whole time the older man never looked to see if they had the part he did not even look under the car!! Just wanted to get their paycheck...did not care about the customer at all! We then went in to pay, the total being 200 something, the older gentlemen with his boogers running into his mustache mumbling, did not say it was 37 per tire! Never the less, we were not told the correct amount, he needed the tires and we were so disgusted we just got out of there. The customer service was AWFUL, I will NEVER recomend tire kingdom, the workers were discusting to say the least. Just wanted our money did not care about helping, rude, and horrible language used, I have never been mistreated so bad in my life, especially when im spending over 200 dollars. I will be contacting the BBB, the shadiest company I have ever been to, I will remember to stick to walmart, at least they acknowlege the customer and actually care!! I just wnated to let you know this was horrible customer service, and if you want your company to continue to do well then I suggest you get better people to work for you! Sam at 545 Ashbury Dr Mandeville LA 70471 was the booger nosed most disgusting and rude person I have ever met. | |
| Zaki Basalath | 2/9/11 |
| After seeing a TV advertisement for $79.99 Any Size Tires (size doesn't matter this is what NTB is airing the TV AD). I went to your IL Natl Tire & Bat Store # 510 located on 3350 Mall Loop Dr. Joliet, IL 60431. After I mentioned the TV AD, Your Employee told me that is not for size 17 tire. I thought I may have made a mistake remembering the TV AD. He sold me 4 tires @ $99.99 each. Today Februrary 9, 2011, the same TV AD aired again, and it is clearly mentioned $79.99 each tire it doesn't matter what size. IT SEEMS TO ME, EITHER YOUR EMPLOYEE DO NOT KNOW HIS JOB OR N T B TIRE HAS A FALSE TELEVISION ADVERTISMENT. I WOULD APPRECIATE, IF SOMEONE GET BACK TO ME ASAP. I already spoke to Tito Kelly @ your Customer Service today, and my reference # 4873303. He assured me that someone would get back to me. Your immediate attention to this matter will be greatly appreciated. Zaki Basalath zakibasalath@yahoo.com 630-222-7517 | |
| ed t. | 1/28/11 |
| after hearing about a 2 for 1 tire sale , i stopped in to my local store to get more details. i was qouted 177.00 for 1 tire, but that is where the good stuff ended. i was told i coudnt get this deal unless i purchased a road hazzard warranty for the 2 tires additionally had to buy a front end allignment to get the deal. total cost for the 2 tires is now $403.00.needless to say,this is a case of corporate greed i have every experienced.please do not use this company and lets all of us strive to put these people out of business. | |
| Laurie D. Santonino | 1/14/11 |
| Dear Sir or Madam, I am writing to you today for a BIG Kudos to the Tire Kingdom that I went to this Thursday evening. I spoke to Ray (Store #142)located on Saxon Blvd. in Orange City, Florida. The service was excellent and I was quite satisfied with the completed work on my vehicle. Ray was polite and very professional. Although I arrived pretty late (close to closing), he did not make me feel rushed and gave me excellent customer service. Hats off to your employee who will make me a repeat customer. I will be bringing my son's vehicle in for new tires and will continue to use Tire Kingdom for my future vehicle(s) needs. Thank you again for taking the time to read my email. Respectfully, Laurie D. Santonino | |
| James Adams | 1/9/11 |
| Tire Kingdom is a bunch of crooks. Do not do business with them. | |
| | 1/11/11 |
| Don't ever work for tire kingdom there pay is worthless they don't like to give a raise to your pay and this is to all the tire kingdom in charlotte nc I would never work for them again in my life | |
| Fern Ochakoff | 12/29/10 |
| I have bought my tires from Tire Kingdom (on Aloma Ave., Winter Park,FL.) for years now,getting great prices and great service; However, this last time I was quoted a very reasonable price over the phone, and when I called back to make the appointment I was told by Bobby that he didn't have a tire waiting for me under my name, nor was the price he quoted me remotely close to the price another man gave me over the phone days earlier. Bobby was very rude and would not give me the original price I was quoted, even though five other tire dealers quoted me very good prices all within the same price range. I will not do any more business with Tire Kingdom. I had great service and a great price at Firestone on Orlando Ave., Winter Park, FL; I can recommend them. | |
| Stephanie | 12/17/10 |
| I went in to the Longwood, Fl TK location in October because my car was overheating. They told me I needed a coolant flush and a new thermostat which costed me $322. So I had them do those services. Now it is December and I was checking my coolant because of a hard freeze we were to be getting and my coolant is what appears to be a coolant colored water. I took my car to firestone to have them test the coolant ratio and hardly any coolant registered. It is supposed to be a 50/50 ratio! So I went back to the TK and informed them of this, they denied putting water instead of coolant but they did drain the water and put more coolant in at no additional charge. But thank god I checked my coolant because I would have been screwed if my engine froze due to the fact that TK didnt do what they was supposed to do. These people are completely dishonest and I will never go back to them again. | |
| Bob | 12/15/10 |
| The whole copany is a bunch of crooks. Stay away from these thieves. | |
| L. Loriston | 12/6/10 |
| Horrible customer service at the Tire Kingdom Store #295 & #64 located in Lake Wales, FL and Winter Haven, FL. In 2006 I purchased breaks (ceramic pads, calipers, etc.) from the Tallahassee Store #194 (great service). The breaks have lifetime warranty. In 2008 I started having issues with my breaks but I was no longer living in Tallahassee so I took it to the Lakeland store where they warrantied everything. Ever since I have had problems with my breaks. Almost got into a crash about a year ago when the manager at store #64 would not listen to me when I told him something was not right with the breaks. The store (don't have store #) in Brandon, FL corrected the issue (great customer service there as well)...I'm not going to write a story, just understand that service at those two Polk County stores are unacceptable. A customer should never feel like he is not wanted. | |
| Jerry Marler | 11/22/10 |
| I purchased 4 tires from Tire Kingdom 1942 N. Collins Blvd. Covington LA on November 12, 2010. When I got to my next destination, 2 center caps(hubcaps) were missing on the passenger side. I called them immediately and the manager Chris said they would order from the Ford dealer and I would have them in two days, That was nearly two weeks ago and I get nothing but runaround and excuses. TIRE KINGDOM SUCKS!! | |
| Rafael & Nilda Rodriguez-Risch | 11/17/10 |
| Store # 292 Opening Sales Person: 12942191: As loyal Tire Kingdom Customers for 8+ years, having 4 cars serviced and tires installed exclusively at this store, we were extremely disappointed with recent CUSTOMER SERVICE (CS) experiences. Specifically, we brought our car in on Saturday 11/13/10 for oil change. Sales person was an expert at up selling which we saw value add, resulting purchasing additional services. Later we got a call that as part of the free tire rotation (we previously purchased top of the line Michelin) and wheel alignment inspection, we were advised that the alignment was off on 3 of four points. While we did not budget for this, sales person came through on bargain offer and we proceeded. Today 11/16, we had to bring the car back because of a sudden vibration at med to high speed and braking. We brought the car in @ 12 noon, and were told they were not busy and would get right on it and call us with any findings. They never called. We waited till 6PM, when we returned and were attended to by another sales rep who could not locate our ticket or car keys and only after calling rep 12942191 at his house, was he able to locate the job ticket. He then informed us that for unknown reasons the assigned mechanic had to leave and left the job ticket with the car keys on top of a stack of used tires and no one looked at the car. Never have we seen such dismal and disgusting customer service. The young man working the front has a constant look on his face that say's I hate this job and prefer being some where else. His CS is non existent and I ( Nilda) have over 20 yaers experience in CS management understated the value of CS and how it affects repeat sales; would have him in for counseling and re-training in this area. We know that the former store Manger , Alexander Balado would never have allowed this to happen. His management skills and excellent CS environment is what retained our loyalty to your company products and former quality of service. To make things worse the young sales rep, with 5 min to store closing, offered to get it looked at but what confidence is there in getting a quality assessment when all the employees including the mechanics clearly had one objective on their minds as demonstrated by their mad dash to clean up & leave. It was made blatantly clear that this store had no interest in performing work where no sales was to be made. Needless to say, we had no choice but to take the car home without inspection or defective workmanship corrected. This has left us with an extremely bad experience to the point that once the poor workmanship is finally corrected, we will NEVER come back or recommend this store. Unless your corporate office can convince me that CS at this store will improve, today's failure by your employees has cost your our loyalty at the store and possibly with Tire Kingdom. | |
| vince carillo | 11/18/10 |
| I had my oil changed at the sawgrass, sunrise location. I have a new Ford Taurus, with 4300 miles. When I walked in I asked if they had a 5-20 blend oil, and the reply was YES. When I got my car back,I paid the bill and went home. I looked over the bill, and found that 10-30 high milage oil was used. I am so happy that I'll likely never go to any Tire kingdom store again. THANKS FOR YOUR PROFESSIONALISM: vcarillo2@gmail.com | |
| Shirley Jackson | 11/9/10 |
| My car was stalling out and it was a Sunday. Tire Kingdom was the closest place open so we went there. After 2 hours the mechanic said he " thought " it was a timing belt. He could not give us a computer print out because he only had a hand held gadget. He said it would be $1300 to repair! He said they had to pull the front of the engine to get to the timing belt. We said no, we couldn't pay that. We couldn't get our car back until we paid $265 for checking it out. Today we took our car to 2 other mechanics. Both checked it for free. One said about $350 and You DO NOT have to pull the engine. The other said it would be under $400, you DO NOT have to pull the engine. $1,000 difference! Needless to say, Tire Kingdom won't see us again! | |
| LaJeune | 10/27/10 |
| This has been the worst experience with Tire Kingdom at the Orange City Florida Location. I went in on 10/23/10 for an oil change and tire rotation. I was told it would be 2 to 2 1/2 hours as they were backed up. The store manager said he needed some information from the car and would be back he advised there were scratches on both the doors I advised I knew. (I had just purchased the car for my son, a week old and it was just inspected by a mechanic prior to purchase. It went fromthe seller tomy garage to the tag office and straight to tire kingdom) My biggest mistake is that I didn't stay and watch as I usually do. The store manger tried to sell me more but I stood my ground and advised i wanted what the coupon $19.99 another mistake offer an oil change and tire rotation. Did I mention they had a tire special going tires for $69.99. I advised I did not need any tires. I signed to have the work done and left.When I received acall my car was ready before the 2 hours I returned to see my car was backed into a parking space. I paid for the oil change and while showing my friend the car she noticed a big nail in the front tire that was not there when I brought the car in. I went back inside and the manager came out and stated i must have gotten when I left I advised I never left the parking lot and if my tires werre rotated how come the nail was not seen. He advised they don't checkthe tires they just switch them advised that is not true first because I had my car tires rotated the week prior and I watched how it was done and if the tires are not examined how did you know to tell me two of my tires were bald and I should replace with the tires on sale. The manager then states he will handle at no charge. I advisedd I was not going to wait for hours my car was finally brought in andf this time I decided to watch. I waited about 45 minutes before the mechanic went tomy carf started examining the wrong tire and I had to tell him which tire justg thenI noticed damage to the back bumper of my car I took pictures and called the manager and asked what happened to my car.He went and retrieved my paperwork that was on the table in front went back inthe office,came out and walked to the other end of the bay camed back and said"that damage was there see I circled it and you signed it. I said you must be crazy the paper was signed to authorize the work and you are showing me a circle on the car in pen 10 minutes later after you have been wlaking around with the paperwork. Advisded I was taking the car back to the seller and mechanic to verify the damage was not on the car. I calledc backthe store mgr and advised I had spoken to both and the damage was not on the car. I askedd for corporates phone number was advisded he would have to speak with his general manager and would get back on Monday. I was given the run around the general manger was rude. I have called coprate office 5 times request a call back from general manager supervisor no response todate. The generalmanger who i requested not to call me. Called me and basically called me a liarf that his store manager does not lie and he is not going tohonor any claim. Mine you he has snever seen the damage car. I am now going to file a smalll claims case against Tire Kingdom. I WOULD NOT RECOMMEND TIRE KINGDOM TO MY WORST ENEMY. POOR SERVICE AND CUSTOMER SERVICE. I DON"T BELIEVE THEY CHANGED OIL OR ROTATED TIRES. CROOKS!!!! | |
| John Bagby | 10/26/10 |
| My son's alternator quit working on his way home from work and Tire Kingdom charged him $20.00 to have it jumped so he could limp his 1996 Ford Ranger into the nearest store on Park Street in Jacksonville, Florida. The quote for changing the alternator was $289.00! $181.00 for the alternator (a rebuild!) Since he was leaving out of town the next day for a business trip, he agreed to let them work on it. I picked it up and the bill was $339.00. He was charged $30.00 for a shop fee. (rags cleaner disposal fees etc) I inquired about what was used that was $30.00 for an ALTERNATOR replacement. The manager explained that it was a 10% of the bill fee and everyone paid it, and he could not adjust it, but agreed to an oil change for free. Well...I am thinking that is a great way to do business. Overcharge your customer coming and going, then add insult to injury and charge them another $30.00 shop fee for nothing. BTW we are still out $10.00 as the oil change is $20.00. | |
| Nancy Duffy | 10/12/10 |
| On Sept. 8, 2010 I went to Tire Kingdom for an oil change. When I pickup up the car I drove from their front door to the exit driveway in their parking lot which was only several hundred feet. I knew something was wrong. I stopped the car, got out and asked a worked to drive the car because something was wrong. He did not drive the car but topped off some fluids and told me all would be alright. Driving home about 10 miles I knew something was wrong. The following day I drove the car only a few miles because something was wrong. On Sept. 10 I took the car back and after more than 5 hours of repairs was told all was repaired. The invoice was $792.86. I'm being told by friend and neighbors that Tire Kingdom had sabotaged my car when I had the oil changed just to generate more business.I had high pressure lines, steering labor costs and front engine mounts repaired. Tell me was I taken for a ride? | |
| jonjonhenry | 10/4/10 |
| How to lose a long-term customer and not care about it. Time for replacement tires, would have been my 3rd set from TK and I went to get present pro-rated and an estimate for the new set. They only pro-rated two tires and estimated all four new tires at close to $700. If you shop on line for tires the ones on my car run about $110 each: that's $440 + mounting. The store manager seemed totally uninterested in keeping my business and when we spoke on the phone he was pissed off at me! I guess no one's ever complained before. TK may be the biggest but they'll never be the best at this rate. Many other businesses had the same attitude BEFORE they went out of business. | |
| Roland | 10/2/10 |
| A letter to Tire Kingdom corporate office, My name is Roland; I am/was one of your customers. I just want to tell you about my experience shopping with NTB and to shed a little light on your NTB customer pledge and what it actually entails. In April of 2010 I purchased four tires from your store #791 in San Antonio, TX. I was sold on the tires by a sales person by the name of J.J. because they came with a warranty that if anything was to happen to the tires during normal use in the first year, they would be replaced. I made my purchase of around eight-hundred dollars and away I went. On September the 22nd I had a complete flat when I came out of school and had roadside assistance help me change my tire and away I went to the NTB where I purchased my tires to get it fixed. When I got there I was met by an associate named Roger and he quickly went to changing out the tire. However he came back to me and told me that there was a “slight problem”, the tire was un-fixable and the tires that I had purchased just five months prior were no longer being stocked at NTB and the closest store that had ONE was in Palm Beach, Florida. He then instructed me to come back in to talk to the store manager Jimmy because he would be the one to make the decision to replace the tires or put me in a comparable tire of a different manufacturer. I was able to make it back in on September 28th and this is when I spoke with the store manager Jimmy. Upon explaining the situation to him, his response was that he could put me in a comparable tire. This is when I explained to him that I had just purchased these tires five months prior and did not want to have three tire of one manufacturer and one tire of a different. His response to me was that he would then order the tire from Florida and let me know when it came in. I asked him what good it was to receive a tire that was obsolete because once I got my tire replaced there would be no more tires like it and the warranty I was sold on would be void, of no use to me. I refused and asked for his corporate phone number to call and file a complaint with the store to which his response was that he would give me the number but they were just going to refer me back to him to handle the situation. I took the phone number and left. I called the 1-800-new-tire phone number that he gave me and was told that this was not the right number but they would get me to the correct number to log my complaint. I spoke with a woman who took my complaint, gave me a reference number and assured me that the manager was in fact not the one that would call me back but the district manager instead. I went home and promptly received a phone call not 3 hours later. When I answered the phone it was Jimmy the store manager calling to ask if I wanted him to order me the tire from Florida to which my response was that I was waiting to hear from the district manager. He then told me that he was forwarded the message and told to “handle it”. I, not knowing what else to do, told him to go ahead and order it and he responded with he was going to order it and have it shipped to the store in three days. ALL THE WHILE, I AM RIDING ON MY ONLY SPARE AND HAVE NO BACKUP TIRE IN CASE OF EMERGENCY. On Saturday I noticed my spare looked a little low and put air in it on the way home, just to check up since it had been over three days I called the NTB and spoke with Larry a little after 7:00pm and he said that they were closed but asked if he could still help me with something. I told him I was waiting on a tire to come in and really needed it, so I he could check to see if it was there. He looked up my info and said that he didn’t think it was there but would call me in the morning. I went home and as soon as I pulled in the driveway the tire was completely flat. I have NO SPARE and NO TIRE to get to work the next day much less to NTB to get it fixed. These have been the MOST UNPROFESSIONAL and INCOMPITENT group of people I have ever dealt with in my entire life. I have no interest in ever doing business with this company again and wanted to share my story with you as if it will change anything. I will make it my mission to steer as many people as possible away from your business with just the horror story of an experience I have had doing business with you all. I have worked in retail for 10 plus years and would never think of ever treating a customer this way but your employees find it to be standard operating procedure. I will now try and break down your NTB customer service pledge and give the true meaning. Myth#1 At NTB, we know buying tires can be a hassle. That is why we care for your car as if it were our own. We want to be your tire store. Fact#1 At NTB, we know buying tires can be a hassle, so we will tell you what you want to hear to make a sale and then act dumb when you call us out on our promise. That is why we will if possible put you in four different tires because we sell tires that will only be stocked for a couple weeks. We want to earn your business as your tire store but treat you with the poorest customer service available. Myth#2 We know your time is valuable, so we offer Fast Installation and Expert Service. Fact#2 We understand your time is valuable but value our time more than yours. We will promise things that we can’t deliver but when and if we do deliver on them, we offer Fast Installation and Expert Service. Myth#3 We know you and your family need to safely drive with confidence, so our tire experts offer expert service with your satisfaction guaranteed every time. Fact#3 You and your family may need to drive safely with confidence however if it fits our agenda and can be the cheapest fix we will do the best we can and your satisfaction doesn’t really matter. Myth#4 We know you want quality products, so we offer top brands etc. Fact#4 We know you want quality products, so we will pass off our products as being high quality to unsuspecting customers and then get rid of the product so it no longer our issue or concern. Get the hint, in no form or fashion are you all living up to your customer service pledge and for that, have lost one of the most valuable customers you could have lost. What I mean by that is, this is my first time purchasing tires for a vehicle and I choose NTB to do business with. If treated like a valuable customer you would have had a customer for life instead you have a customer that will never step foot in an NTB again and word of mouth is a powerful thing. I hope this sheds some light on your customer service practices, Roland | |
| John | 10/1/10 |
| I worked for Tire Kingdom for only a couple of weeks. The things I saw there were appalling. I have never seen a bigger bunch of crooks before and I have been the in the automotive industry for 15 years. I would not recommend anyone go to Tire Kingdom nor would I recommend anyone consider working for them. I can guarantee when you leave you will not see your last check. | |
| Claudia S. | 9/30/10 |
| My family and I have used Tire Kingdom for oil changes and tires, on this last past Monday at 8:40 pm we purchsed a tire for $108, this is the third time this tire had to be repaired in the year and half that we owned this car. I asked the person and the manager who put on the tire if something could be wrong with the rim being that this has happened before, I was told no. The next day my son goes out and comes home and said my tire is flat again. I was annoyed because now I realize that it must be the rim. I call tire kingom speak to the person in charge and told him the sitution and said I was caoming from work and was meeting my son there. My son arrives and the guy said the tire is flat and since he drove on it and ruined the tire it is not covered??? We owneded this tire not even 24 hours!!!!Now when I spoke to my son I said fill the tire with air and come down to the store( we live around two miles away)I also like to mention that when I spoke to the mananger he did not tell me to take the tire off the car he said bring it in..... We are now told that they can work on a price for a new tire for us or next time we come in they can work on a price with us. I am not comfortable with this answer, I would like a replacement tire or "in writing" that I am going to get a discount price and I also want to speak to a Division Manager ot someone who can work with my family aabout this problems. Kind Regards, Claudia | |
| thomas w schaefer | 5/10/10 |
| Store # 133 2750 S.W. College Rd Ocala FL 34474 Great service. Completely satisfied. UNTIL our current problem. My wife left her purse in the ladies room. Didn't discover until 2 hours down the road. Called and asked to have the purse mailed to our northern home: 3695 Watson Muskegon, MI 49441 It has been a week. We call the store every other day. Still not mailed because of a staff shortage. I didn't notice much of a "front desk" shortage when we were there. Regardless, good service shouldn't stop whens the customer walks out the door. HELP !! 231 7306131 E-mail - schaefertt@gmail.com | |
| BOB BASSETT | 9/20/10 |
| DONT WORK FOR THIS COMPANY YOU WILL BE SORRT | |
| Joe Alexander | 6/17/10 |
| After seeing a TV advertisement for oil change at 15.99. I went to your store locate on US 27 in Clermont,Fl. Your Employee told me I need to get a coupon so i may get the 15.99 price. I saw the commerical again, it never stated that I need to obtain a coupon to get the 15.99 price. IT SEEMS TO ME, EITHER YOUR EMPLOYEE DO NOT KNOW HIS JOB OR TIRE KINGDOM HAS FALSE ADVERTISMENT. I WOULD APPRECIATE A REPLY BACK. A VERY UNSATISFY CUSTOMER, Joe Alexander. 407-232-3829 | |
| Chris Wood | 8/24/10 |
| Expect to get the run-arounds. Immedeately after a four set tire replacement and alignment on my 2008 Nissan Titan, I discovered a fairly nasty gouge on the front right wheel. I mentioned it to the store manager, which was reluctant to accept blame. The truck was in mint condition, with NO blemishes, upon arrival, and I pointed out to him how fresh the gouge looked, and how it did not have any brake dust imbedded in the scratch or under the painted aluminum surface, as it did on all other surfaces and crevices on the wheel. He finally advised me to contact a local mobile wheel resurfacing company, and to have the wheel repaired at the Tire Kingdom location on the day and time the mobile repair outfit would be on site, so the repairman could be paid. He also informed me I could have it repaired at anytime by this repairmen, and send in or deliver the invoice for reimbursement. When I stopped by the location, the manager took a copy of the invoice and told me corporate would send a check in six to eight weeks. Ten weeks later, I called a/p at corporate and was told this was not the case, that the store should have paid a small claim at once, in-store, and that they have just spoken to the store manager and he is expecting my call. I've called back and conveyed this message to the store manager, which sounded suprised. He informed me that he would "look in to it, and call me back." We will see. I will not return to Tire Kingdom, and no longer will recommend their services. BEWARE! | |
| Dissatisfied Customer | 8/27/10 |
| My Daughter took her vehicle in because it wouldn't start. They told her it was the alternator. She paid over $400 and when she picked it up after a couple of hours experienced the same problem. They then said it needed a full throttle body. She paid another $600 for this to be done and it still didn't work. Now they want another $1,500 because they say it is the computer. They still have the car and it doesn't even work. Called multiple times and spoke with the Manager which should be in the car sales business because he fails to help or tell the truth. They are useless, take advantage of people and don't recommend anyone goes to this facility. It has been over a month and we still don't have the car or a resolution!!!! This is now being handled by an attorney. Do yourself a favor DO NOT USE TIREKINGDOM for anything!!!!!!!!!!!!!!!!!! | |
| Pissed off customer | 8/28/10 |
| I had tires shipped to Tire Kingdom in Port Orange Fl(avoid these idiots)from The Tire Rack online to be installed. They mounted the new tires on new rims an installed them on the car. I received my paperwork when they were done and noticed there was no mileage documented. So I went back in they wrote the mileage down but failed to update it in the computer. Now 10 months later , my 30k mile tires are worn out with 8k miles on them(evenly)and TireKingdom has no record of the mileage or the car. They have it designated as "loose"...meaning the wheels were brought in and not installed on the car. No mileage documentation means no warranty. I am out around $500 because of their stupidity and ignorance??? I don't think so! They say they cant do anything about it. WTF!! This isn't over by no means!!! TIRE KINGDOM SUCKS BALLS AND SHOULD BE AVOIDED AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Dr. Ronald P. De Vasto | 8/28/10 |
| Just a note to say what a pleasure doing business with your Oviedo store was. Several weeks ago, while returning from a fishing trip in St. Aug, my boat trailer broke down. I needed a new axle, the store in St Aug replaced it and I was able to drive home. Once here, I took it to the Marine repair shop that does my work to put the breaks back together. They discovered that the axle was too short, I brought it to Greg at 1485 E. Mitchell Hammock Rd in Oviedo, who assured me it would be covered under warrenty. Being that it was already there I also agreed to allow him to put the breaks back on as well. When I arrived to pick up the boat and trailer yesterday, I knew the axle was already paid for and fully expected to pay for the labor to put the breaks back together. Well to my surprise, when I offered to pay I was told that would not be necessary. This is by far the best automotive repair experience I have ever had in my 47 years of driving. Thank you for hiring such wonderful people to work with. Sincerely Ron De Vasto | |
| Derick Wallace | 8/30/10 |
| On 5/29/09 I had Tire Kingdom(Fleming Island Fl) to install an a/c compressor ,accumulator.I've taken it back for repairs 5 times because it has never worked right from the start. Each time they claimed the problem was solved, but each time it would cool for a couple of weeks then stop. On 8/29/10 it was in for the same thing. They kept the car from 8/27/10-8/29/10 and not so much as a call. So I called them and was told that the car had an electrical problem under the dashboard that was causing the compressor not to kick(THEY SAID IT NEEDED TO GO TO THE DEALER).I knew this was a lie but I agreed to take it to the dealer to have it checked out.On Mon.8/30/10 while driving to work the compressor caught on fire and the car had smoke everywhere. What made it even worse was that my 2 year old child was in the car at the time and this scared him to pieces. It's sad that something like this had to happen for them to realize that what I was telling them all the while was a problem.The car was towed to a different Tire Kingdom(Blanding Blvd. Orange Park Fl).I do not feel I should have to pay for labor on a service that wasn't done correctly in the 1st place. Everything was still under warranty so why am I being told that I have an $800 bill. thanks for your help Tire Kingdom A very dissatisfied customer! By the way I will now tell my friends and anybody else who will listen to not do service with Tire Kingdom because from what I see they don't stand behind their work... | |
| jane talley | 8/16/10 |
| I took my car in for an oil change 8/16/10 at 10:00 am. When the job was complete and I paid my bill.I went to my car to leave I noticed damage to my car on the right rear. I told them about it and they at first didn't seem to except blame. I told them that the damsge was not there when I drove in. They finally told me to get two estimates for the repairs. My biggest problem is they were going to let me drive out without telling me that they had damaged my car. My late husband and I have been using tire kingdom for years and now I will no longer give them my business. | |
| JoAnne Post | 7/21/10 |
| On 07/21/10 my daughter found a screw in the tire of her 2010 Ford Fusion. Needing to have it repaired immediately, we phoned your facility located on Bush Road in Jupiter, FL 33458. On the phone we were told it would cost $19.99 to have the repair made; however, when my daughter brought the vehicle in & had the work done, she was told it would be $46.99 in lieu of the $19.99 quoted. When she phoned me in tears, I was EXTREMELY upset & asked to speak with a manager. I was told that it "depends on the tire size" how much the cost will be, & I do NOT understand what the difference would be. A screw is going to make a hole the same size no matter what size the tire is, & there should be some type of uniformity when it comes to cost. Since this morning I've had two other people call & request pricing for repairs on a tire with a screw in it, & both were different. A 15-16" cost was given as $19.99 & a 17" $29.99. I can tell you this... I will NEVER, EVER recommend ANYONE to Tire Kingdom for ANY THING. People... don't every send your young, pretty daughter's to this place, they will try & rip them off. A VERY UNSATISFIED CUSTOMER! JoAnne Post | |
| Jim Coker | 7/24/10 |
| I was in Jacksonville, FL, when I had the misfortune to break a timing belt on my '94 Ford Ranger. I had just driven hard for about an hour, when half a mile from work, my engine quit. I evaluated the issue and could see the timing belt was broken. The oil was full, the coolant was full. As I waited some 2 hours for a wrecker, there was no fluid drips on the ground. I was taken to Tire Kingdom on Phillips Hwy., and spoke to Paul, the service manager. He quoted a figure to fix it at about $680 "if nothing else was wrong". I realized this figure was about $3-400 to much, depending on your standard, but I was stranded and pressured to get to work, so I told him to proceed. I called back later that day and asked a prognosis, but no one seemed to be actually working on my truck. On gentleman said the man working on it "stepped out", and they didn't know anything. I came in at the end of my workday and saw the fellow working on my truck, and he really hadn't gotten through the dis-assembly phase yet. There were no fluids on the floor. The second day, I called for a prognosis, and they said I had a "small" radiator leak. They discovered this without running the motor? The called later and said they put the belt on, but it won't crank over. I told him it cranked over when it got there, can you turn the camshaft? He replied that he could. I said I would suggest it's not timed right. The third day, they called me back and said they don't have a mechanic qualified to do that job, could they tow it to another full service TK? I knew of one where my friend had had good, albeit expensive service, so I got the Orange Park Manager to tow it to his store, where it was fixed it about 3 hours. I would like to point out at this time, that I check the fluids in my car regularly, as I destroyed an engine once by NOT doing so. I drive this truck 100 miles a day, 4 days a week, and have never had to put coolant in it for the 3 or 4 months I have had it. It has never run hot on my watch. The RADIATOR DID NOT LEAK WHEN THEY GOT IT, AND ANYONE WHO SAYS DIFFERENT IS A LIAR! I drove home, some 50 miles from the Orange Park store, stopping to fill the radiator about every 15-20 minutes. I used right at a gallon of 50/50 Prestone Coolant in about 50 miles. I can only conclude that while under the care of Tire Kingdom of Phillips Hwy, the radiator was damaged. What can we do to resolve this issue before I take it up with my company who uses your service on their fleet? I don't want to go through the hassle of contacting an attorney, or going to the Chamber of Commerce, BBB, and States Attorney, but I will if it is necessary. I have a friend who knows a former employee of that store that says many A/C lines and radiators are "punched" there for the purpose of drumming up business. I do not know at this time, that he is willing to testify in my behalf, but it could happen. I need a radiator before Monday so I can go to work, so I will replace it, but I would like some form of compensation. I will supply the radiator for your inspection, after I photograph it, if you like. You can reach me at bkarma7@gmail.com or 386 538-1795. | |
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