P.O. Box 1377 Lewiston, ME 04240
(800)322-3264
Reviews For TD Bank Corporate Office
BECKY  | 5/15/12 |
| I MAILED MY SISTER A CHECK FOR 1500 AND DATED IT THE 18TH THE BANK CASHED THIS CHECK ON THE 12TH WITCH OVERDREW MY ACCOUNT BECAUSE I ONLY MAKE CERTAIN DEPOSIT I DONT KEEP MONEY IN THIS ACCOUNT TD TELLS ME IF YOU GIVE ANYBODY A CHECK GIVE IT TO THEM ON THE DAY BECAUSE THEY CASH POST DATED CHECKS LIKE ARE YOU SERIOUS | |
| Sunshine | 4/30/12 |
| This bank is the most inconsiderate bank I have ever come across! My original auto loan was thru Riverside Bank, then TD Bank took over. Once that occured my auto loan became a nightmare. I was constantly harrassed after missing one payment. On Feburary 08, 2012 I went to a local branch and paid the auto loan in full. It was explained to me that due to Riverside Bank's failure and the fact the state was behind, it would take 6-8 weeks to recieve my title. I am entering into the 9 week and not one single TD Bank representative can give me information for status of the auto title. Today I called (04/30/2012) and the representative explained that since the leinholder had been changed on the title by the state finally (as of 04/19/2012) and TD Bank has not recieved the title that I can go to my local DMV with the leinholder satifaction letter (that I literally had to throw a fit to have overnighted) and purchase an original title. In my opinion when I paid the loan in full, I paid for the original title then. I should have been sent the leinholder satisfaction letter, after my check cleared, from the leinholder as a curtiousy not by request! I don't agree that I should have to go to my local DMV to purchase another title! I should not have to suffer the consequenses of a failed bank because they failed to keep themselves in business. THERE SHOULD BE A BETTER SYSTEM IN EFFECT FOR SUCH CASES, SINCE OUR ECONOMY IS AT ITS LOWEST!! TD Bank is truely the most horrible bank in existance! TD Bank should quit worrying about how to make their pockets fatter for one day and take care of their consumers that are keeping them in business so that their pockets can stay fatter longer. Td Bank keeps up the mess I described above along with every other complaint on this page and its almost guarunteed the next news headlines will read TD Bank bought out by _______! It's completely ridiculous to harrass a consumer for payment for a year then explain to the consumer at their final payment they have to wait for the title or explain that if the consumer wants the title "that bad" they can go purchase the title thats already paid for 3 months ago, thats suppose to come free! I am glad that my business is done with this company! I will never be a customer or consumer with TD Bank again! I will never recommend TD Bank to anyone! Since I do want my title "that bad" I will take myself to my local DVM with my leinholder satisfaction letter and once again purchace MY title! Once TD Bank recieves the title they're supposidly waiting for, if that ever actually occurs, they can keep it, take it to the CEO of TD Bank and stick it where the sun doesn't shine!!!! All TD Bank Employees should go out and get a loan, allow the leinholder to become a failed bank, payoff their loan afterward and deal with all this just as I have and tell me how they feel then!! Keep your apologies, their worth about as much as your customer service. | |
| Employee_ Manipulation and Lie from management side | 2/11/12 |
| Working for TD was the worse experience. Most of the managers are horrible at treating their employees. They lie, bad communicators and horrible at managing. Especially, working for Olivia Grimpas who is the worse Assistant Manager who now works at 14 street branch in New York, New York. Her management style is ridiculous. She lies and threatens employees since as she is saying she has a power to promote you. if you perform well or not she does not care. All she cares is what you can do for her. She doesn't work for the best interest of the bank and its shareholders but looks for personal benefit instead. This type of management will bring TD Bank to a poor performance. She takes someones credit for all their hard work. She needs to be written up and monitored to what she is doing. Such management style not only bad for her subordinates which she often puts down but for bank as well. Since this encourages manipulation and possible fraud occurrence. She can get away with many issues thus, encouraging other employees that to be deceiving is a norm. This type of culture and environment especially, tone at the top brings possible fraud occurrences. Employee turn around at such branch and other branches that she worked at was high. Many talented employees left. For example, seeing how one person gets promoted who is not only unqualified but also not a very hard working individual. Yes, management at branches are given leisure to make decisions but how can others monitor them? The structure of strategic decision making is horrible. Something need to be changed and Olivia Grimpas needs to stop using her power for her own benefit. | |
| Thomas Chalifoux | 1/25/12 |
| Since TD Bank took over our old locally owned bank the service has substancial gone down hill. I have been in business for 33 years and find the banking experience the worst in all of my years in business. Our companies and our customer have had poor experience and tired of the big bank hassle. You have new untrained people that can't make a decision, classic example of a company that grows faster that it can handle. I recommend you get your act together. | |
| Svetlana Tramantano | 1/20/12 |
| We are trying to finish processing our loan application from 12/09/2011.The bank representative sent all our signed papers by fax while we were there. One week later mortgage "specialist" called us and asked to sent him the same papers signed because he couldn't find documents sent by fax. Every time when we tried to call he didn't take our calls and didn't return calls right away. The bank wants use own lawyer, and we asked about the fees, he just gave their phone number. Three days I was waiting for returning call from the lawyer. Today already is 01/19/2012 and their lawyer trying to make appointment at the end of the month in three hours driving from our house. We spent two days negotiating for closer location. We are losing our hope to see the closing day. We are sure there will be more problems at closing because their representatives give very different information about the same issue whatever you asked about. | |
| David | 1/5/12 |
| TD Bank is the worst bank in the US. Their customer service representatives don't know anything, they are just from the street. Each one of them will give you different explanations and answers but if it is necessary they will make a bolt coalition behind the worst for customer decision. It does not matter if customer service of TD Bank does exist or not. Dear Corporates, you can make more profit if you lay them off. The result will be the same. Stay far away from this bank. | |
| Danielle | 1/5/12 |
| I am the latest victim !!! I wish I would of read these first !!! I been a commerce customer for all these years and just went for a first time buyer mortgage ,and the only time I spoke with someone is the day I went in to inquire bout a loan after that I got 10-15 calls a day to come close with them !! I can't even begin to tell you the mess they've done to me!! I went to eastmeadow branch in long island with griselda she was supposed to know everything the only thing she was interested in is that I am an actress and were to sign up and start and who is my agent and which I'm given her all info she did not give any of my paper work to the main specialist dedra Clark , Griselda told me about one month later that oh btw your loan specialist iis dedra Clark and don't call her and annoy her I am given you her # but do not call her!!!!! So I called her when I could not reach Griselda she never works and visited the bank she screwed up everything also a good faith was all wrong by 114,000$$ yes 144,000$$ and told me that was correct I was only borrowing 350,000 I read the 93 page contract and it stated all the real figures which should of only came out to 1,500$ for closing mortgage, then I called dedra told her I was gonna cancel is this a circus WTF !! Who dies what and I am a first time buyer not first day born!!! Then I read in my doc that if u put under 20% u may u may u may get charged a fee of 318$ per month for 30 years ,but I told dedra Clark I was putting more than 20% down so that should not apply to me then Griselda called me and told me that instead of 30 years 318$ per month just give me 1,500 cash !!! Then I called dedra Clark and she told me no you pay extra 318$ per month on top of 1,722 for 30 years plus your taxes so from a loan that was charging me monthly payments of 1,722 per month windbup to be 3,100 per month are you try ing tonforclose me before you even start me???????? They are a huge screw up and dontbhave any awnsers for anyone and they lie lie lie and fraud you and I do not know how they can get away with fraud when they are sworn in to federal I will press charges after my head is clear and done spinning from this bull sht !!!!! The w Biggest and worst mistake I almost made I did not buy the house and spite myself to get out of this terrible loan do not go to td might as well burn your $$$$ and foreclose now | |
| Bill | 1/4/12 |
| I attempted to make a car payment that I was behind on butt the bank said my acct was licked and wouldn't let tem accept a payment so after 1hr in the phone with somebody I was told I had to party $1322.00 before 1-2-2012 so I went home and called the number I was given and they told me they couldn't accept my payment either and that I could do it online to stop the repossession, but I told them it ws be the 31st before I could get to a computer and they told me it wouldn't be a problem, the amount I had to pay went up almost $70 in just 12hrs but I set it up anyway, on ther 3rd off the month they came a picked up my car even after they were payed more than they were owed, proceeded to damage my yard so my car is probably going to be damaged as well, but my issue is how does a bank not take your money when you are trying to pay them what kind of place is this,it is one SORRY EXCUSE OF A BANK THE WORST COSTUMER SERVICE EVER, RUDEST PEOPLE EVER AND DON'T EVEN HAVE ENOUGH KNOWLEDGE to FLIP A BURGER!!! They r one mickey moise operation, THEY JUST SUCK!!!! | |
Mrs Jessica Albert  | 12/29/11 |
| Hello my lovely people,my names is Mrs.Jessica Albert .i saw your question and i decide to refer anybody who is dire in need of loan to this God fearing man because when i had bad credit it was this man that gave me{ $200,000] after i accepted the loan terms and conditions and i did all was asked of me to do.you can get to him via Email:markloanfirm22@yahoo.com tell him Mrs. Mrs.Jessica Albert referred you to her who she gave loan to. Good luck | |
| To TD Bank Employee | 12/29/11 |
| This message is for the TD Bank Employee who wrote this: "This goes out to all the complainers out their, I am going to make this very simple and straight to the point. To avoid overdraft fees DON’T SPEND OR WRITE CHECKS ON MONEY THAT’S NOT IN YOUR ACCOUNT! Its that simple, everyone makes mistakes but if you cant afford a $35-$175 fee in one day DON’T MAKE MISTAKES WITH YOUR ACCOUNT." That is common sense, but what about the horrible customer service you folks give to your customers on a daily basis? It seems to me that TD Bank will hire just about any random person willing to work in a bank for pittance. The bottom line is that yes, there are a few employees who are more than helpful, but the majority are uneducated, have no clue about how a bank works and definitely have no people skills. In fact, I transferred every single dime I have with TD (about $12,000 total) to another local bank called Union Bank. They are a much smaller bank. Stay away from the big corporations people! Go small and local. | |
| David Ewing | 12/28/11 |
| 6 months ago My wife and I sent an official bank check through your bank to pay an out of state bill. The check never reached it's destination and was stolen. Your Marlborough MA branch told us to wait 90 days and then we could fill out the appropriate paperwork. After 90 days we did exactly as we were told filled all the paperwork and waited patiently. Two weeks later we recieved a phone call from a bank representative telling us the money was pending in our account. Another two weeks later the money was still pending so upon placing a phone call to your bank we were told the money would be mailed to us, to be on the look out for a check. We waited an additional 3 weeks still no check still no money. We then went into the branch to speak to the bank manager. She gave us a TD Bank gift card telling us the full amount of money was on the card. We proceeded to go to the store only to find out there was no money on it. Going back to the bank the manager was adamant the money was on there, so we called the number on the back of the card and the customer representative let her know there was NO money on that card. She acted surprised and claimed she would "investigate" where the money went. We then waited another two weeks calling everyday hoping our money would be "found". After again patiently waiting we went back to the same branch only to find out she no longer worked there so we started all over dealing with the new manager. He has spent the last 3 weeks telling us he is doing all he can to "help" us. Our definition of being helped would be getting our money back. We have been lied to day in and day out. He has told us to call the gift card in which we do everyday only to hear the same thing a zero balance. We may not hold a lot of money in your bank and we may just be one of many small people who do business with you but none the less we're people and like everyone else in this economy we are struggling and could really use this money! We have called the Occ, the Attorney general, Consumer affairs, and the Financial Obudsman Service. We have been told by these companies that your institution does not feel responsible for replacing stolen official bank checks, then whose responsibility is it? We trusted your bank with our money and our time only for you to make a mockery of us. We will now leave this in the Attorney Generals hands for they believe we deserve our money back and they DO Not treat us any different than what we are. Hard working people who are doing all we can to support our family and ask for whats rightfully ours. | |
| Kelly P Cochrane | 12/16/11 |
| Kelly P. Cochrane 43 Park Ave. Eastchester, NY 10709 12-16-2011 To whom it may concern, I just want to explain the reasons why I am removing my moneys from your institution and informing all my friends at the same time. Due to the lack of personal respect, lack of compassion, unsympathetic concern to my, or anyone else’s financial situation, I will be moving my money to a different financial institution, ASAP. Is it TD Bank’s mission to further destroy peoples faith in a company that advertizes the exact opposite of what was done to me? We can barely make it from one month to the next. Is your only concern, making money any way possible and by any means, even if it is unfair and unethical? Punishing your customer’s mistakes for monetary gain I think is wrong. I can see that if it is a chronic problem, but not a one time deal. I accidentally overdrew my account this week. It happens, not very often, but still the same, it happened. TD Bank charged me a $35.00 transaction fee per each transaction, after I overdrew my account. This was done without any notification and without concern to my financial situation. This was done even though I have over $11,000.00 in a TD Bank savings account. In three days this fee amount totaled a whapping $385.00. Unbelievable! Two weeks ago my wife filled out the overdraft protection paperwork and mailed it in. It was never received by TD Bank. Therefore we were charged these outrageous fees. I tried to resolve this issue over the phone and at the branch, with the store manager, but , to no avail. If this is the way I am going to be treated, then I am removing my money from your bank. By the lack of concern TD Bank has shown me in this situation, “I DO NOT WANT TO DO BUSINESS WITH YOU ANY MORE”. | |
| Michelle | 12/19/11 |
| Times are hard but the representatives at TD Bank do not care for they do absolutely NOTHING to assist you. My RV payments are behind, my husband is deceased and I am unemployed. For the past five years I have paid the payments on time but now find myself unable to make the payments. Does TD Bank work with you?? NO! NO! NO! You must make the back payments in four days or they will start the repossession process. Neither customer service or empathy exists at this bank. STAY AWAY from them. | |
| COOKIE | 12/12/11 |
| I HAVE NEVER BEEN TREATED SO POORLY BY A BANK.THE OVERDRAFT FEES ARE RIDICULOUS AND THROUGH NO FAULT OF MY OWN I HAVE TO CLOSE THE ACCOUNT BECAUSE OF FEES.THE MIDDLE CLASS STANDS TO BENEFIT NOTHING BY THIS BANK.IT IS ASHAME WE KEEP THEM IN BUSINESS AND DIDN'T THE LITTLE PEOPLE BAIL THEM OUT. I WILL BE CONTACTING MY CONGRESSMAN!!! | |
| photoni | 12/7/11 |
| Dear Richard Hyatt, You missed to give them poor service (1 star). They are very proud of your 5 stars given twice before your complains. | |
| Jerry | 12/7/11 |
| TERRIBLE, TERRIBLE, TERRIBLE MORTGAGE SERVICE. TD Bank should not be allowed to do mortgage service at all. They don't bother at all to send you the original documents. They will send you initially online some number of files and will require electronic signature in 24 h. Usually the first set contains 13 files (about 24 pages) which contradict themselves. NY be careful. Their NY Lock in commitment is the only document that does not have date after your signature. This is because if you cancel your mortgage within 6 business days, after you sigh the above document, you will eventually not pay in accordance with another document 0.5% rate lock cancellation fee. 0.5% of your ESTIMATED LOAN AMOUNT. Hm, PERCENTAGE of estimated loan ammount - this is the TD bank INNOVATION. If you don't sign electronically they will bombard you with the second set which contains this time 18 files (45 pages). You don't sign - a new set of 17 documents (but 45 pages) etc. Each time the number of documents is different until you give up and sign. They don't reply to your voice messages, they are never in their offices. ABSOLUTELY POOR MORTGAGE service which is never there. In the TD branch they don't know anything, or they will give you wrong information. In the branch, the customer service representatives don't have any idea about the mortgage documentation. They see two documents with different titles, different number of pages and different content and they will repeatedly tell you that these documents are the same. Why? Because otherwise their mortgage department might loose money.Customer service representatives in TD branches have a preparation below see level to handle your documentation or to provide any help. For your sake, don't do mortgage business with TD bank. Glad, I cancelled on time. | |
| Fifi | 12/7/11 |
| Dear Claudia, You have a complain posted on 6/2/11 but you gave them 5 stars. This is not understandable. | |
| Cat | 12/1/11 |
| POOR POOR POOR! "America's Bank" is certainly not worth the AGGRAVATION!!!!!!!!!!In October and November, I had to issue a stop payment on an automatic car payment because they took out double payments instead of the one. I paid twice to have these payments stopped and TWICE TD bank paid them anyway causing my account to be overdrawn!! Thankfully, the car finance company worked with me and was able to send me a check covering any overdraft fees and reimbursement of the extra payments. When I explained this to 4 STUPID people at TD Bank, I got the same thing over and over again, it was not their fault that they paid the automatic payments, even though I paid to have them stopped! Something must have happened. As soon as my automatic deposit is made this week, I am withdrawing every cent from my checking, savings, money market, and CD accounts!!! | |
| Poni | 11/29/11 |
| I have extremely bad experience with mortgage refinancing with TD Bank. Their NY closing costs are twice higher than the other banks. The mortgage "specialists" in SC office are absolutely incompetent. They have never read their own documents. Some ladies should be fired immediately.They are never in their offices, they never return your calls. The closing interval for NYC is only 60 days to be able to increase their interest rates. Be very careful if you go with them. Lawyer of TD bank will tell you much higher amount for closing. I 'm giving them minus (-100000) for their poor service. Important advice: don't go with them. Don't be fooled with their lower interest rate. This bank should go back to Canada. | |
| PMayer | 11/4/11 |
| Recently, I entered the TD Bank branch in Ringwood, NJ to cash some travelers’ checks dated 2005 that I had found at home. Speaking to the teller I asked if I could cash these checks. He confirmed with another teller in attendance that the checks would be cashed and I proceeded signing all checks, three times as requested. When I returned to the teller he asked for my account information and I informed him that I did not have an account with TD bank. He then stated that he would not be able to cash the checks and received confirmation from his manager. I kindly reminded the manager that travelers’ checks are considered cash and that I had asked prior to signing the checks. I needed to explain to him that signed checks would not be accepted anywhere. The responses that I received from him and his head teller were absolutely unacceptable: you can go to another bank and try there; they can call me if they do not believe you; we do not cash for non-customers and you should have asked prior to signing the checks; you can cash it to a friends account at TD etc. It was astounding to me that the named employees would not even admit that it was their mistake not to inform me that I needed an account, in fact accusing me that I failed to ask. The exchange was extremely frustrating and only after I refused to leave the bank without a viable solution, was I informed that I had to open an account. I did so because I was left with no other choice, but I certainly cancelled the account within days and finally was able to recover my $200. | |
| Jon Ren | 10/31/11 |
| Watch out TD Trust may be in trouble, lately they are putting longer than average holds on customer's deposits, a sign that the bank is in stress mode. If you need your deposit added to your account quickly use cash and don't leave large amounts of cash in you chequing accounts. | |
| Darlene Huey | 10/27/11 |
| Just another customer that was screwed by TD Bank. I've also been a customer with Commerce then TD. I've always had excellent credit, I went for refinancing in August of 2011 and was told everything looked great. When they did my appraisal, two days after Hurricane Irene, they said it appraised low. I was told I could come to the closing with the difference of $7,650.00 if I still wanted to refinance. I dealt with a very incompetent woman named Clayann Small in South Carolina. She kept sending me the same things over and over in an email, papers and documents were sent several times. Then obviously since I didn't have the $7,650.00 to close, they took out $407.75 for an appraisal directly from my checking account. The appraisal took 10 minutes and was completed two days after Irene..you can only imagine what the property looked like. Well, I belong to one of the biggest unions in the United States..word does get around. | |
| Glenn Reynolds | 9/28/11 |
| I wish they would allow for a negative number of stars. I would give TDBank's mortgage department a negative 5 stars. My wife and I just went through a refinance with TDBank. The past two months have been two of the most miserable months of my life. Our Loan Officer, Loretta Jenkins, was completely clueless. It made me wonder if she even knew what a mortgage was. From the start my wife and I stated we wanted to pay all origination fees, discount points, and pre-paid escrow at closing in order to keep the loan amount down. For some reason TDBank never got this concept that someone would actually request to borrow less money and pay more at closing. These people were so clueless that attempted to make us purchase flood insurance even though we don't live in a flood plain telling us the only way to get around it was to file with FEMA, which was a very costly and lengthy process. We paid for an appraisal, yet the final paperwork listed the estimated home value that I gave them on the initial application rather than the actual amount the property appraised for. I complained several layers up the ladder, about the lack of competence and the lack of communication and it really did very little good. After the loan was approved and the paperwork was completed no one would respond to my calls or e-mails. Even the closing company complained of a lack of correspondence from TDBank. TDBank ordered two separate (faxed) pay-off statements from my original mortgage holder at the cost of $30 each, when you can get a payoff about over the phone or mailed at no cost. These statements were requested 30 days out costing me $60 for no reason at all. In the end our loan amount was several thousand more than it needed to be. I would not recommend going through this to anyone. Stalagmites form under stalactites. TDBank obviously has issues from the top down in order to allow such a level of complete incompetence to permeate through their ranks. This whole ordeal was so batched from day one that my mind is still spinning to the point I can't even currently remember all of the screw ups. Maybe that's their strategy or business model. | |
| Ava | 9/21/11 |
| I think TD Bank's retail locations are great. However, their online loan department is the most substandard and unprofessional I have ever dealt with. Each of their loan processors and managers should be re-trained on how to treat customers. They do not return calls (or emails) in a timely fashion and give wrong information- not to mention outright lie about conversations. Although they have decent rates, they are the WORST BANK in CUSTOMER SERVICE... | |
| Devon Layne | 8/31/11 |
| My mother took me to a branch of Commerce Bank (now TD Bank) when I got my first pay check for a part time job while I was still in high school in 2003. I have had my student account since then until it was closed by your bank in 2011 over overdraft fees improperly and illegally charged to my account. I have been told that some errors were made by bank personnel and some of the Overdrafts were reversed. However, my account was charged some $650.00 overdraft fees which were not reversed. I am a student and cannot afford these overdraft fees. I had my US Air Force pay being deposited into this checking account - and I believe that is why they kept charging my account because they know I was getting a monthly pay check. | |
| Joyce Goodwin | 7/12/11 |
| I had an account with Bank of NH from the time that I was 17 years old. It was taken over by TD Bank North and now TD. I have never had any trouble and love our local bank until I went to refinance my home mortgage with TD. I have nothing but trouble with everyone at the corporate office. They have completely botched the entire deal. I found the representatives to be extremely rude and not helpful in the least bit. I went from being conditionally approved, then approved until they did the appraisal on my home. The appraisal came back less than expected due to the current market, and so they made a counter offer. I kept getting bad information and then the put a contingency on the refinance that repairs had to be made in 3 weeks before they would approve the loan. The appraisal was for the property as it is not with repairs, not to mention that the refinance was so that we could have the money to make the necessary repairs. I received a phone call at 8:30 pm from a manager who was at his home at the time and did not have my file with him apologizing for the confusion and that I was all set. I was promised a phone call in the morning which never came. I called him to get his voice mail and still did not receive a call. After 1 1/2 months the loan is still in limbo and the information still is not correct. I am extremely unhappy and all complaints fall on deaf ears!!!! | |
| Lisa Mendum | 7/28/11 |
I was just informed by a customer service rep. of TD Bank that I was "misinformed" when I was convinced by another one of your reps. a few months ago to switch my checking account to relationship checking. In March, 2011 I called to speak with a customer service rep. about the fact that I had to pay a fee to take money out of another atm because the TD Bank ATM by my home is always out of money on Fridays. That rep. told me I should switch to relationship checking because there are no Atm fees. I told her that I would speak with my husband about it (as actually I was just going to pull my account out of the bank due to the inconvience). The rep. actually stopped me from hanging up and said it "doesn't cost anything because you meet the requirements because of your loan" I said "what is the minimum balance you have to keep in your checking? She said a combination of $20,000 with all your accounts, but you meet that with your loan. Well I made the mistake of trusting her and TD Bank and never checked for a fee. Today I go on my account online and see there is a $25 fee. When I called today I’m told I have to keep $2500 in my checking. I didn't have $2500 in my checking when I switched to this relationship checking, so why was I misinformed. Then your rep today tells me she can reverse one fee. So I threw $75 out the window. Although your bank feels its ok to steel money from me and yes I mean steel, when I was lied to, in order to change this account, I continue to pay my home equity loan on a home that is no longer mine. I guess just because I have integrity it doesn't mean a big corporation like yours that can afford to reverse $75 has integrity. | |
| Robert Palin | 7/31/11 |
| Canadian TD Bank bought out a local bank here in Central Florida and gave gift certificates to retain my account. Yesterday I tried to make a purchase with the $25 card and only received credit for $20 even though the card is good thru 2013. This bank like many others is scamming people with the relatively unknown dormancy fees that are as assessed after 1 year for not using the card sooner. I found the notice in micro print on the reverse of the card and used a magnifying glass to read it. I don't know when I received the card an was unable to determine when the 365th day occurred. The good thru date 2013) was a fiscal joke of sorts. I see no need for such deceptive, misleading practices other than greed and malicious intent to deceive. It's probably legal but unethical, malicious and downright deceptive. I lost 25 percent of the "gift" value because of this practice. I hope they fold their tent and go back to Toronto where such practices are probably more accepted by the culture there. | |
| Bad business practices!! | 7/1/11 |
| I have been banking with TD for over 7 years. I have always been very carefull with my money and budget to avoid any overdrafts because I knew TD's reputation. However I have servaral loans via that bank so it was more convienent (no pun intended) to stay with them, otherwise I would have left long ago. I made an ATM withdrawal that overdrafted my accoung by mistake. This was my error, the money was not available in my account and I perfectly understand and accept the need to charge me an overdraft fee. However, TD then charged me overdrafts fees for pending transactions that had come days prior and in which I did have money in my account to cover by purposely placing the ATM withdrawal before all of my other transactions, this resulted in a $140.00 overdraft fee. According to bank policy they do not go by the date of the transactions but by the amounts, largest to smallest, a gimmick to scam customers out of money with overdraft fees. This makes it incredibly difficult to budget your account as the online banking is completely unreliable and as there is no way to know what gets charged when even recording on a transaction log will be inaccurate. This is damaging to people like me who budget down to the very penny. This also means unless you have a good buffer you could be paying $35.00 for that $3.00 cup of coffee. I called customer service and requested that $105.00 be waved, again I had no problem paying the one overdraft for the ATM withdrawel as that was my error. I was advised that because I had overdrafted my account over a year ago (by $2 I might add) they would only wave one of the fees. I expressed my concern on more overdrafts as I had not accounted for the additional $105.00 fees. Again I budget to the penny. Customer service advised me that deposits are posted before any transactions so as long as I put money in my account I would not have any more fees. I then made a deposit in cash bringing my balance to $161.14. This was to cover a $60.00 check and a $71.94 payment that would hit my account with $29.20 to spare. The next day I am now being charged two more overdraft fees, a total of $175.00 in fees even though I had made a deposit and it clearly shows on my bank statment as a positive balance. I called customer service again and spoke to one manager and one assistant manager and advised them what the previous rep. had told me. They advised me I could pay off my remaining balance and close my account if I was unsatisfied. This is unacceptable. I was blatantly lied to by customer service and TD twisted its policy to take my money without justification. Now I will be charged more overdraft fees as more transactions hit my account and I will not be able to recover. There is no need for this kind of treatment. I have already stopped any direct deposits from hitting my account and I will be closing my account and going elsewhere. I will be writing letters of complaint with the Better Business Bureau, NH senator, NH Commissioner of Insurance and Banking and official complaints on every internet website and board I can find. If this money is not returned I also refuse to pay any undo fees and will dispute and repress any transactions that are sent to a credit bureau with copies of my bank statements clearly showing TD as in the wrong. | |
| Claudia | 6/2/11 |
| TD Bank in the branch of Summit NJ this making things illegal since to do I deposit to the account and after you go away of the bank they remove money from the account because supposedly they count bad the money and they are short in x amount of money, thus cannot be protested because the law does not leave the client sees the security video to be sure that teller bad account and really makes lack money, until manager Heather of this branch does. This is so that they consider and they are not let rob unjustly and they think twice about open an account in this bank | |
| jean mcgrath | 5/30/11 |
| i applied for a home equity loan,after the intake at a local branch,your processing dept took over---michelle mcintyre. Two weeks passed no word. I called 11 days in a row as the timing of this loan was important no call back,this went on for weeks. paperwork was sent-they lost it a second sect was misplaced 3months went by i coundn't take it anymore---Citizens 3 weeks for start to close. It is amazing that you stay in business with your poor service.I am in the process of moving my 6 accounts to Citizens | |
| Be Careful!!! | 5/12/11 |
| "TDBANK Online Banking will NEVER be accurate." Jean, Supervisor TDBank Alburn Call Center May 11, 2011 11:10am | |
| Patrick | 4/26/11 |
| I have paid well over 2.5m for a note and was lied to and ignored despite 26 phone calls. It cant even express how poor of service we recieved. The lies and short handed dealing should be investigated. I will never deal with this bank again and if you are shopping banks go else where. The service does not EVEN exist | |
| Larry Cilley | 4/9/11 |
| INQUIRY: I know that applicants are suppose to “wait and see” if they will be invited for an interview and that the quantity of applications received doesn’t permit routine individual acknowledgement responses, but I was hoping that a specific request might be honored. The level of applicant interest might be as simple as “Reply to” saying “we are still considering you for an interview” or “we don’t expect to offer you an interview.” Such a response would allow me to judge whether I want to standby or accept other competing job offers. I’m sending this by e-mail so a “Reply to” response will provide a quick way for you to signal your level of interest in candidacy for your HR Business Partner-Lewiston, ME - FT position– without getting snagged in my Spamcatcher. Appreciatively, Larry Cilley | |
| Richard Hyatt | 4/12/11 |
| Pro Maintenance Services 138 Wellesley Street Hempstead, New York 1155o 646-372-6962 516-451-0591 April 11, 2011 TD Bank Corporate Headquarters P. O. Box 1377 Lewiston, ME 04240 To whom it may concern; This letter of complaint is being written to express my concern for how I was treated in your Garden City bank. On March 31, 2011, my partner and I opened an account in the Garden City bank for our newly registered business, “Pro Maintenance Service.” I’m writing this letter because I don’t believe that I was treated fairly by one of your employees, Assistant Vice President of Sales and Service Manager, Antoinette Zaino. To begin, we opened our account with a check in the amount of $4,400.00 dollars. The check, issued from the First Presbyterian Church in Jamaica, was written to “Pro Plumbing and Heating” (Boiler maintenance); because our company also involves the cleaning and maintenance of boilers. On March 31, 2011 the check was deposited in the new account, and we were informed that the check would clear within five days. On April 5th or 6th, 2011 we withdrew $500.00 dollars from the ATM, and also made other debit card purchases. On Wednesday April 6th, 2011 I went to the Garden City bank and attempted to withdraw two thousand dollars from the account to pay off a loan. The teller stated that he did not have enough one hundred dollar bills, and went to speak with Antoinette Zaino. I saw the teller speaking with Ms. Zaino, and I observed them pointing in my direction, but thought nothing of it. Moments later, Ms. Zaino approached me to say that she checked the account and saw that the check used to open the account was not written properly. She went on to say that she wanted verification from the church that wrote the check, to verify that the check was valid. I contacted the church Administrator where the work was performed, and he spoke with Ms. Zaino, verifying that the check was indeed valid, and issued to me. After hearing this, Ms. Zaino told the Administrator that she wanted a letter from those signatures authorized to issue church checks. Apparently the Administrator told her that he was not privileged to provide her with that information, however, he would be willing to fax a letter within thirty minutes on the church letterhead verifying that the church issued the check. On Wednesday April 6, 2011 I contacted the main office of TD bank and lodged a complaint, I asked to speak with a Supervisor and was told that a Ms. Stella Cook would contact me when she returned from the field. To date I have not heard from Ms. Cook. I later that day called the 800 number and spoke with a representative of Ms. Cook who, after hearing my complaint, contacted the Garden City branch and spoke with Ms. Zaino. She returned my call and said that Ms. Zaino indicated that she put a stop on the account, but that she would release the funds on the 17th of April, 2011. The following day, Thursday the 7th of April, I received a call from Ms. Zaino stating that she would issue a bank check for the balance of the funds in the account. I thought this was a tactic to try and ridicule me since the church Administrator would have to alter his books to reflect this accounting change and issue a different amount for the completed work. I later contacted the church Administrator who informed me that the $4,400.00 dollars had been withdrawn from the church account, and he asked why the bank was trying to cause such an accounting headache for his church. He said that the work was completed; the vendor paid, therefore, the business concluded. As a businessman and a Pastor of a large church in the Queens area, I am complaining about the treatment I received at the hands of Ms. Zaino at the Garden City Branch. I don’t believe that the treatment I received was warranted, after all, the check cleared, I verified that the check was legitimately issued to my company, and I was able to use over five hundred dollars of the money in the account. I believe that this matter could have been handled differently, but I feel that I was targeted unfairly from the time I entered the bank and requested the withdrawal from my account needed to repay a loan. On Sunday April 10, 2011at the conclusion of church services, I announced to my members what transpired at TD bank, and informed all my members that they should change their bank to one where they would be treated fairly. I also issued a bulletin to the organization to which I am affiliated, serving over 6.5 million Christians nationwide, along with all one hundred and sixty two Bishops, of how I was treated. I requested that they e-mail all their members and post this notice on all church bulletin boards. In conclusion, I am asking for the immediate release of my legally obtained business funds in the form of cash or a certified bank check. Anything short of this, I will file a complaint with the State Banking Commission and the Better Business Bureau. Thank you for your time and consideration in this matter. Sincerely, Richard Hyatt | |
| Richard Hyatt | 4/12/11 |
| I wrote a letter of complaint about the unfair treatment I received while trying to conduct business in the Garden City TD bank, I was approached by Vice President Ms. Zaino who had to check my account (how I opened the account and the check used to open the account)before she put a hold on the account because she said that the check was not written out properly by the issuing church. With loans to pay for my newly established business, I needed to withdraw a certain amount of funds that day, but have not been able to since. My account is still on hold. As an african American and a Pastor of a large church, I believe that I was treated unfairly at this branch by Ms. Zaino, and I just want my business funds released. I faxed a letter to the Corporate offices and am awaiting a response. | |
| Susan Yamson-Nunez | 4/7/11 |
| One the worst bank I been to, the staff are rude and doesn't show a respect and practice good customer service to customers. Bank statement online are unreliable and full of errors. Staff are holding grudges to customers and engaging verbal attack with customers. I requested for change of address several times that didn't happen for over a year. Very poor customer service. Tellers information are not reliable and inconsistent. Note I will be sending a copy of my full report to your Corporate Office - Customer Service on this respect. Bank staff are an embarasment to banks' reputation! | |
| TB | 3/31/11 |
| In checking my account on line yesterday I saw a $2.00 charge for "not using a TD Bank ATM machine." That's right you will be charged for not using TD Banks ATM machine. This practice is nothing more than "price gouging." To get around this charge I was told to keep a minimum of $2500 in my checking account. TD pays .34% interest on their checking accounts. I was a long time customer of Commerce Bank. TD Bank doesn't have a clue when it concerns "customer service." | |
| None | 3/2/11 |
| Ok this bank has issues.... and On top of that I don't even know who the Genreal Counsel is at this time? Wasn't some General Counsel playing froud on TD bank? No thnx I sure don't want to continue with them! Thank you very much! | |
| John Wilson | 3/3/11 |
| I made application to re-finance an investment property in October 2010. I waited 2 months for an appraisal to be done, only to be told they didn't like the appraisal which came in at $400,000.00 They ordered a second appraisal which came $115,000 less than what I paid for the building in 2007. They used an appraiser who was not from my area. It took a total of 5 months to get the value of my property. I was locked in at 4.25% for 30 years with 1 point. I believe TD Bank engages in a practice to deny customers their loans, so they don't have to lend at low interest rates. My property grosses $42,000.00 in rental income and the appraiser values my property at only $285,000.00. Customer Service sucks at TD Bank, it takes days and sometime weeks for them to respond to your emails. Their website says a represenative will call you weekly to address any issues that need to be addressed. They never call you. Save yourself time and aggravation don't try to get a mortgage with TD Bank you'll be sorry. They advertise low rates, but no one gets a loan. I think the Feds should investigate TD Bank. | |
| PS | 2/28/11 |
| I also have had an account with Commerce since it's inception & stayed when they were bought out by TD. I have a Direct Deposit from the State of New Jersey for child support. Commerce credited my account on the same date it was transferred from the state. TD has the nerve to hold it for 4 days. I have tried in to inquire to the delay to no avail. They also hold on to my Federal & State Tax Refund for 4 days, which is also directly deposited. I can certainly understand holding a personal check until it clears but a State & Federal Direct Deposit? C'mon... | |
| TD Employee | 2/25/11 |
| This goes out to all the complainers out their, I am going to make this very simple and straight to the point. To avoid overdraft fees DON’T SPEND OR WRITE CHECKS ON MONEY THAT’S NOT IN YOUR ACCOUNT! Its that simple, everyone makes mistakes but if you cant afford a $35-$175 fee in one day DON’T MAKE MISTAKES WITH YOUR ACCOUNT. | |
| Carol Marino | 2/16/11 |
| After being a customer of TD Bank for over 25 years and having a loan with TD Bank for the past 5, we went for another small business loan, (government stimulus), I can tell you that we are very unhappy with the customer service. Back in May 2010 we went to the Ashland, MA branch and our customer service rep is Peggy Fuller. We gave her all the information for the loan, she had us jumping through hoops, though we were happy to do so in order to get the loan. We would call her every few weeks to get a progress report on how the process was going and she would always ask for more information, and so we gave her what she wanted. Then after we haven't heard from her is a month or so we finally got a hold of her and questioned her about the loan. Her answer was, "Oh, I don't know what happened to it, you need to mail me ALL the information again" Let me tell you, she dropped the ball! Now 9 months later we still have too many problems and it hasn't gone through yet. All of my family members us TD Bank and I don't think we are going to continue to use them. PLEASE GET COMPEDENT WORKERS. | |
| claudette Boudreau | 2/2/11 |
| I am dealing with Patricia Varney as my mortgage specialist. She is no specialist in my books. I am a realtor and I know what service means. Is this bank too big to value the people whose money it takes? I was not familiar with their mortgage loan policies and now sadly, I am. They are cumbersome and the response from their Lewiston office is pathetic. No phone call returned, no emails answered unless you complain, no updated on-line status although they do pretend. Obscure rules. It seems as if everyone works in slow-motion. Right now I stand to lose my earnest money deposit because they are totally unresponsive. Who in the business world has 3-4 days to respond when you fax a document? | |
| Jane T. Binder | 1/31/11 |
| I approached TD bank on January 5th, 2011 to help me get a Lien Release Letter for my brothers mobile home. He payed the loan off in 2005. He passed away in March and I am the estate surrogate. I was told it would 3-5 days to "research" the lien and I would be mailed the letter. It is now january 31st. I called to see where my letter is ! I was told 3 times it had been mailed. Today I was told I have to wait 3-5 business days AGAIN. I have been told this 3 TIMES !! I need to get the title by February 1st so the new owner can LEGALLY SIGN A RENTAL AGREEMENT AND PURCHASE HOME OWNER INSURANCE. How many times will I be told this ? I asked if they could fax the letter to my local TD Bank and they said no. I have to wait for 3-5 days AGAIN. This "customer" service is TERRIBLE. I am at my wits end with this company. I am going to report this to my Senator, banking Commission, Better Business Bureau , news channels that have customer problems and anyone I know that has an account with them. Why can't someone just get the letter and fax it ? Is it that much trouble for them ? | |
| JOHNNIE BROWNE | 1/31/11 |
| I AM BECOMING UNHAPPY WITH THE FACT THAT I HAVE AN AUTOMOBILE LOAN WITH TD BANK. I HAVE NEVER BEEN LATE IN PAYMENT ON ANY ACCOUNT IN MY LIFE. I AM BEGINNING TO HAVE THAT PROBLEM WITH TD BANK. I RECEIVED A PASS DUE LETTER IN OCTOBER 2010. THE CHECK I SENT WAS NEVER FOUND SO I SENT A REPLACEMENT CHECK THAT INCLUDED THE APPROPRIATE LATE FEE. WELL, TO MY SURPRISE I HAVE JUST RECEIVED ANOTHER PASS DUE NOTICE FOR THE MONTH OF JANUARY 2011. WHAT GIVES HERE? I THINK THE BANK HAS A PROBLEM WITH LOSING DOCUMENTS. MAY THIS IS A METHOD TO GENERATE ADDITIONAL REVENUE. I WONDER HOW MANY CHECKS ARE LOST? I SHALL REGISTER A COMPLAINT WITH THE BANKING REGULATORS. | |
| Fran | 1/20/11 |
| My son had his atm card stolen and we filed a reg-e form. I was never informed about the status of the inquiry until I received a notice of denial. We appealed and found we could refile with a police report, which we did...14 days ago. As of today, the person who is in charge of the investigation has not received the new reg-e form nor the police report. Obviously the employee did not press "send". I went to the bank and that employee has not been there for a couple days. They other employees did not want to go into his drawers insisting that they were locked. I said I would remain until the manager comes back and he must have a master key. Suddenly someone went to the filing cabinet and low-and-behold the dreawer was not locked. I had been asking for 3 days for someone to check on my police report and reg-e form. As it turned out, the reg-e form that was completed on the computer was no where to be found but the police report was in a file in the drawer. I sat there until all was filed and faxed to the appropriate person. In the mean time, I am beginning to get calls from the bank because their fees that are causing me to be overdrawn...Had the bank acted in timely manner I would not have these issues. As soon as this is resolved I will take my monies elsewhere...If it is not resolved...there will be more from me on the internet | |
| Yelena | 1/27/11 |
| Very poor ,notprofessional customer service,not helpful at all ! Charge my $ 450 for appraisal! Never told me that they will do it even I asked them 1000 times! | |
| Denis Chicoine | 1/25/11 |
| POOR, POOR Customer Service!! I had a vehicle loan with TD Bank. I decided on another bank, because of the lower interest rate. I asked TD Bank twice over the phone to give the payoff balance balance to my new bank. The payoff balance was never relayed to my other bank. After my third phone call to TD Bank, I found out that they needed written notification from me before they could release this information, causing a delay in my transferring the loan to my new bank. So, I faxed the letter of notification over to TD Bank, only to find out that they misplaced the Fax!!!! I was so angry, I hung up on TD Bank! About half an hour later, I get a phone call from them, telling me they had found the Fax and would take care of it the next day. All I have to say is I will NEVER do any business with TD Bank, EVER!!! | |
| Anthony | 12/31/10 |
| TDBank is by far the worst I have ever trusted w/ my money. Commerce was far better a company, its a shame they sold out... | |
| Cynthia C | 12/27/10 |
| This is a bank that does not care about it's customers or their finances. They are a perfect example of what is wrong in this country. Terrible business practices in order to gain at the expense of GOOD customers. I DO NOT RECOMMEND! | |
| Christine | 12/3/10 |
| Banking over drafts fees.....apparantly TD Bank issued this new policy to try and "teach" people to be in control of their bank account and not depend on just on line banking. Well this so called lesson that they are trying to teach to people really is inconsiderate, shameful of this bank and hurtful to many who are struggling in this economy to make ends meet. People can't afford to be charged all these fees just another way for this bank to make money. I was unaware of this situation and one week my husbands payroll check came in 200 short but I had allready written things on this which i couldnt stop but the bank paid my items and than charged me fees for paying them and than again charged additional fees for overdraft ....fought them but said nothing they can do and mind you this was days before Thanksgiving where I had to borrow money from my daughter so I can food shop because our next pay period wasn't until Thanksgiving day. Than two weeks later, we had some fraud charges on our account and was charged bank fees again because these came in when other things were allready paid out (which was accounted for in my balance) so now i was charged again - in 2 weeks I was charged 735.00 from this bank...Our paycheck that gets automatically deposited doesn't even cover this and they said until they prove that the things are fraud it could take up to 10 days to refund the charges plus any fees that occurred. This is ridiculous and not human at all! People work too damm hard for their money to do this especially when the overdrafts weren our faults at all WE DONT WRITE OR USE OUR CARD WHEN THERE IS NO MONEY IN THERE....WE CAN'T AFFORD IT ....AND WHEN WE USE OUR CARDS THE MONEY IS THERE BUT MAY SOMETIMES TAKE DAYS TO HIT OUR ACCOUNT....We have been customers for at least 8 years at one time had our business account with you but lost our business to the economy in 09 and lost a job too. | |
| RW Mac Grady | 12/4/10 |
| Dear President I have been a part time customer of yours, opened in Waterbury, Vt 15 or so years ago. My home is in Vero Beach, FL and summer in Franklin, NC. What a pleasant surprise to see of your purchase of Riverside, FL and Citizens,NC I rarely take the time to write good or bad about companies, however I must write on the TD Bank Rt #1, Vero Beach. I am handicapped and use a wheelchair. I was able to drive to the RT #1 location to purchase 15 of your new gift TD cards. I drove up to the ouside teller and an employee, Angela waited on me. Along with making a deposit, I asked if I could purchase 15 of the new gift cards with box,ribbon etc. I told her I was unable to go inside the bank. Noting I was handicapped, Angela, personally, along with Nora Snyder, acquired the TD cards, debited my account and placed them in the cash drawer outside. I waited in my car until Angela signaled me to drive up to the drawer and pick up the entire 15 cards, boxes, ribbons, etc. TD Convenience! Would never happen anywhere else and Angela & Co were just super and went beyond the call of duty to help me, and, without telling them I was the Senior ADA Consultant ( Americans with Disability Act ) in FL & NC. Needless to say, TD Bank will be rewarded with our support and I will authorize and personally deliver to the NC & FL banks with our highest award "Friendly Access" RW Mac Grady (website Treasurecoastwheelchair.com Thanks for everything and while I am handicapped, your efforts proved to me that I am not "disabled" | |
| S. A. Raghu | 12/12/10 |
| I have been a Commerce Bank customer from its inception. I have direct deposit from the same company for 12 plus years and I also cash company petty cash checks of $200 monthly and in December I cash a petty cash check of $750-850. During the past 11 years no problem - On one occasion in December - Commerce Bank requested ID. On December 11,2010 I attempted to cash my $750.00 petty cash check at the Lumberton, NJ branch of TD Bank, NA - "America's Most Convenient Bank" REFUSED - My checking account did not have sufficient funds to cover the cashed check and, according to the teller "it was not a paycheck." MY DILEMMA, I manage a senior building in another state and each year in December, I give my residents a party - This year the party is on 12/13/10 and I needed the cash to pay for food that I ordered and to make other purchases. Despite my unblemished history - TD BANK REFUSED TO CASH MY COMPANY PETTY CASH CHECK. On Friday 12/17/10, TD BANK will accept my PAYROLL DIRECT DEPOSIT CHECK from the same company. It will be the last transaction. I will take my business elsewhere and ENCOURAGE everyone that I know to do the same. Fortunately, the business vendors that I promised to pay, for services rendered, on 12/11/10 did not treat a long time customer like TD Bank and will accept payment upon delivery. TD BANK, caring customer service - not only convenience - means a lot. | |
| S. A. Raghu | 12/12/10 |
| I have been a Commerce Bank customer from its inception. I have direct deposit from the same company for 12 plus years and I also cash company petty cash checks of $200 each month and in December I cash a petty cash check of $750-850. For 11 years no problem - On one occasion in December - Commerce Bank requested ID. On December 11, I attempted to cash my $750.00 petty cash check at the Lumberton, NJ branch of TD Bank, NA and "America's Most Convenient Bank" refused. My dilemma, I manage a senior building in another state and each year in December, I give my residents a party - This year the party is on 12/13 and I needed the cash to pay for food that I ordered and to make other purchases. Despite my unblemished history - TD BANK REFUSED TO CASH MY COMPANY CHECK. - On Friday 12/17, they will accept my PAYROLL DIRECT DEPOSIT CHECK forI have a partygive thethe only thing I was ever asked to show by Comme | |
| John J. Gaynor and June Bailey | 12/1/10 |
| Since you took over Riverside bank in Palm Bay, Florida, we find that you treat senior citizens as second class citizens. Many of your depositors live on Social Security now, you tell these unfortunate folks that they must keep at least $100.00 in their checking accounts. If they go below that $100.00, they must pay a $15.00 fee. $15.00 may not seem much to you but, someone receiving $600.00 a month feels this is a great deal of money. Many of my friends have gone to other banks because of this. My VFW Post moved their accounts to Wachovia Bank since your bank is not interested in people but, only the almighty dollar. Why don't you wise up and cater more to senior citizens and their needs? Also, why do AMERICANS have tp put up with the rules of a Canadian Bank | |
| meyer | 11/22/10 |
| I have worked with a lot of banks but by far, TD Bank has been the least efficient of them all. THEY ACTUALLY HAD MY NAME AFFILIATED WITH ANOTHER CLIENT'S LOAN. Their online banking site does not update over the weekend so you can't even see weekend ransactions until Tuesday. Their advertising is excellent as "...America's most convenient bank..." However, their performance is substandard. I am truly sorry that I have refinanced with TDBank. | |
| Francisco & Lois Torres | 11/18/10 |
| We have a home equity loan with TD Bank and decided to refinance our mortgage with them, combining it with our home equity loan. We were told by Lisa Debruno in the mortgage dept it was approved pending an appraisal, to make sure there was enough equity. The appraisal came back with enough equity but we were rejected for income to debt ratio. We complained to them because this should have been determined before we put out $335.00 for an appraisal. Our complaint fell on deaf ears and now we are out $335.00. This was there mistake and we are paying for it. During the long loan processing time Ms. Debruno was not very helpful or cordial and was very slow in returning calls. I have since been approved with another company and closing tomorrow. At least TD Bank will no longer have my home equity business and plan on transferring other accounts to another bank. | |
| todd h | 11/20/10 |
| let me just start by saying i have had nothin but headaches with td bank after they took over from commerce. i applied for direct deposit from unemployment and gave them the acount number that was on my checks well that number was wrong and my money is lost and td is telling me it will take at least two weeks to get it back. im closing my account rite now and advise everyone else to do the same they suck | |
| Joseph Barbella | 10/29/10 |
| I have to say being a new customer with TD bank, the loan processing department is totally uncustomer focus. We are working with a Sharon Monk and she is delieving poor poor customer service. In my job I am on call 24/7 and have to get back to my customers within a 24 window with solutions to tasks. I can not even imagine how long I would be with my company if I had this poor of a customer service focus. This closing should of been completed a long time ago. We went with a refinance on one of properties with another bank and where very happy. So we thought of giving TD a try with another property we have, what a let down. I am almost tempted to contact John Thompson's department with a major complaint. This is not a good reflection with the way the economy is going.. | |
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