1766 Reviews For Sears Headquarters & Corporate Office


Been buying sears product for over 40 years, had a problem with the sears auto center in Albuquerque NM, try to resolve the issues with corporate but it seems they have no power to correct any problems. I guess I'll have to start buying my stuff at Best Buy, home depot, and lowes

Customer service

Craftsman tools are crap and Sears lies about standing behind their products. My 13 month old miter saw fell apart because of obvious manufacturers defect. All I got was sorry to hear that would you like to purchase a new one? For more than 35 years I have been a loyal craftsman customer and have invested over $10000.00 in their tools. To be treated like this is insulting. I will NEVER darken another Sears doorway again. They lost a lifetime customer. No wonder they are always 1 week away from bankruptcy.

Delivery a Disaster

SEARS Catalog delivery can be described as horrendous. No one seems to know where an item to be delivered is, you waste endless hours on the phone trying to find out, sales reps lie to you, deceive you and should be ashamed. I was forced to cancel my order after getting the run around for some 6 weeks! I would never order again, never, ever!

new appliance from sears

redid our kitchen, purchase a stove, refrig, and microwave all at the same time. !. stove almost got us sick, leaking carbonmonoxide when ever the oven was on, that was after they had to replace 2 of the top burners. We had to spend more money to replace the stove or we would have gotten the same type again, next the refrig door stops locking closed. They replaced the locking system but told us we need to purchase a long term protection policy cause it was going to happen again! So we paid more to sears. The at 1 year, 4 months the microwave also failed! this time they refused to do anything unless we paid for all services. When i tried to obtain a better outcome, i found myself left on hold and then hung up on all 6 times i have tried to date. My recommendation, don't buy sears appliances unless you also purchase the extended coverage and even then be prepared to wait for any repairs.

Repair Service

Overcharged for repair service that was not done. Response from service center, basically who cares. To make a long story short, I have been a Sears customer for 50 years. No more. Nearly $300.00 for installation of two blades which cost (on-line about $13.00). Left stranded by smooth talking repair man. I found a local guy who appreciated my business. So long, Sears !

warrenty on appliances

This comp is horrible . I've had appliances since 2005 I pay every two year for warranty around 620.00 for 10 appliances. Now they tell me it's 1100 for 8 appliances I guess they like to pocket money . They change it all the time if they want someone they will offer that. Now because I'm with them for so long let's just charge her and that's for basic not even master protection.

Sears Kenmore Pro Dual Fuel Range

Have owned this $6000 dual fuel range since 2009. Last year, had to replace the oven temp probe $26. Now it appears the oven control board took a **** and that will cost us $190. I cannot believe we paid so much for this Kitchen Decoration that is already starting to break down. The oven temp control board is a joke. My dear wife loves her range but when she bakes, the beeping does not stop and the temperature fluxuates up and down. It is very frustrating. Never again...no more junk from Kenmore.

rifle store

This is the most incompetent bunch I've ever seen. No clue on how to treat customers; no wonder there's never any cars in the lot or customers around. They leave the first custormer standing and rush to help the new one and then if you complain, you get a lecture from some old bag who would rather defend the practice then apologize. I was going to spend $100, but I'll take my business elsewhere. How do people like that stay in business???


The sears outlet in Livonia, really don't care about their customers. I bought a fridge and lasted one month, loosing $600 of food gone then got a replacement in about 2 weeks living out of coolers. Then this replacement died in 4 months since the replacement. We lost about $600 food again so the store just wants to give us a run around let live out of coolers again. Never again gonna purchase a singe thing from this company. Not even a craftsmen wrench, Nevertheless this company sucks!

calgary warehouse

for the last month i have tried to get a part and have had nothing but problems. i ordered the part. they took my money 18.98. and still no part. the thing that bothers me the most is the complete lack of communications.and leaving me without my lawnmower for over a month. am sorry i can't even say thank you..john joynson


I brought two items from sears in May. A refrigerator and a grill. The frig gave me problems...scheduled a service. Sears didn't show, or even bother to call to cancel. I had to call after waiting four hours and reschedule. a week later they showed with a new Frig. Last week my grill went out, and again I scheduled and appointment last wed.1-5. Never showed. I called and complained. They said they would be here on thursday between 8 and 12. I asked for earliest appointment. Again, didn't show or call. I called corporate. Spoke with a nice women MGR. in Home and Gardens who apologized profusely. Said she would straighten it out and call me back, as Sears had arbitrarily just rescheduled my appointment for today tuesday, a week later, without even checking with me. I have now called eight times to discuss this matter and had 12 hours of my time waisted on this grill...UNBELIEVABLE!!!!

Top Loading Washer

After reading some of these posts, I know i'm not alone. The quality and reliability that used to be associated wtih the Kenmore products is a thing of the past. All you get now are headaches, one after another. I have had my washer serviced twice for the same problem and now have to wait another week for a technician to come back out. When asked what they will do if it continues to have the same problem, their answer was "buy a new one". Easy to say for them, it's not their money that bought it in the 1st place!! Never again will I buy anything from Sears/K-mart!

5 times still wrong DELIVERY

SEARS, has failed in service. I have just had five(5) times the wrong box springs delivered. I have been put through hoops and still I don't have a bed box springs I asked for a manager and they hung-up on me. Now they said they will fix it 6th time. SEARS offered a 10% discount, really, you think I'm going to buy anything else from SEARS, when I cant even get the right items I ordered in June, Yep now its August. I don't know why happened to Sears, I used to always shop and buy from Sears, but now they have changed. Don't buy online from SEARS.


Sears had always been our go to store for appliances..sorry to say not anymore. We are need of a new refrigerator so we visited Sears in St. Peter's Mo. On 8/10/14. We found one that was a manages special for 1999.99 but was told that we had to pay 54.00 for delivery fee to get the item to a warehouse then another 85.00 for delivery to our home...are you kidding me??? That was the deal breaker for me...stop nickel and dimeing your customers!!!!! We were so disgusted with Sears... I'm done!!! Take care of your customers !!! Don't make us go to your competitors !!!! We will and have.

Horrible Customer Service and Big Time Liars

I purchased a Kenmore 6 Burner Stainless Steel front Gas Grill With Smoker on July 26, 2014. Promotin, if you purchase the Grill on this dated you will received Free Shipping and Free Assembly. Bull, first the price was wrong, second the grill was delivered damage. It's so F'ed up I not going to continue, it will take a life time for me to explain. I will Never, Never, purchase anything from Sears it's a nightmare, if anyone ask me about Sears, I will tell them, if you want to go too Hell shop there.

Bad Attitude

I recently returned a Sears Platinum battery with time remaining on the warranty to their auto service center because the battery would not hold a charge. Long story short, the employee said the battery was good because the special Sears testing machine said it was. My Schumacher battery tester said otherwise. Their machine looked like it came over on the Mayflower. They refused to accept the Schumacher's results even though it's a newer machine. Last summer my wife bought a Sears dryer that was supposed to come with a rack. It didn't and her efforts to obtain the rack went nowhere. Sears is a once great company circling the drain.

Store security is an issue. People walked out with tv in a box/people walked out with a cart full of $50+ jeans. Clothing is taken to change both and put on (leaving old there). As an employee /stockholder /concerned citizen this must be stopped. Too much theft. Once they get to parking lot everyone turns their head. What gives? You have great products-protect them! Tucson Eastside store.

Order gone wrong

I ordered a garage opener by phone for store pick up. The unit that was described by the phone rep was not the one I rec'd. The rep misled me. I had to return to the store this morning to exchange it. I was told that the install would be done today but rec'd a call yesterday telling me the schedulers make mistakes frequently and the new day was Thursday. I rec'd an email receipt today that included the charge for the install. I did not authorize the charge to my card not was I told it would be charged before the install date. I just call to cancel the install and ask for a credit.p

bankruptcy sears

Given the poor products an mishandling of the corporate interface with purchasers requests fro products from a single and multiple source layers and poor phone communication , customer service upon layers of contract or open source vendors for products : We used to purchase directly from sears we no longer come to sears as more and more individuals and groups are doing., previously purchased as and with the sears roebuck name that is no longer true among many other facts. Therefore, not only 100 plus stores are to be closed but many more and bankruptcy for good the end and dissolution will follow similar to yes Montgomery wards..


What can I say....RUN, RUN away from this purchase...mower stinks and reliability of service contract is far from excellent... Buy a John Deere, you will be better off!

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