1791 Reviews For Sears Headquarters & Corporate Office

bad appliance

bought a Kenmore range, when it arrived the door was twisted and would not close so they said they would bring a new one, same problem. ask if willing to have a repair look at it, he said the whole frame was twisted. this whole lot or serial number should be taken off the market, very disappointed in sears product!

the old sears stores

had some of the best memories in the stand alone stores with the candy counter and burger stand inside the store. when someone bought an item from sears in meant something in the old days. your stores were a power house. i just miss the old stores and family fun we had. can you bring back some of these stores ?

Horrible service

had scheduled delivery and driver didn't show, now I am without a washer and dryer for a week. Now I'm having trouble getting a new delivery date and they say they are unable to refund my delivery fee. Delivery guy said he could not find my house even though it is clearly marked from the street.

Singer Curvi Sewing machine

This is the worst sewing machine that I have bought . This is a defective product and is not worth buying.

On-line Layaway services

I am writing this review because I have been trying to get my money refunded from a layaway purchase I started since October 2014. Each time I call to discuss why my payment has not been refunded no one can seem to answer. I even went into our local sears and couldn't get any help. I looked at the previous ratings and I see most of them are BAD, that's not good.

sear sinks, I order something on line and I told them that I want it to go to my work and the hour where 8 -5 and they said no problem so I get a call last night saying it would be deliver between 5-9 so I called and they said they would. all they do is lye to you if I did that to my customers I would be fired. it like tell someone has cancer and they don't. all sear does is lye to very on.

False Advertisment online!

Bought a 5 piece bedroom set online at Sears.com. It clearly stated in the item description that it was a 5 piece bedroom set that included a dresser, bed, chest, mirror, and night stand. After buying I was told I would only be getting the bed. Even after letting them know that was false advertisement all they wanted to do was cancel my order and ignore the problem. How does that help me? Very unhappy customer that will be contacting the online business bureau an possible an attorney. What they just did was against the law.

Bad return policy

I bought a washer and dryer from your outlet store a while ago. Instead of selling me the dryer cord with the dryer, I was sold an oven cord. Because 90 days have passed I was told that I couldn't return it for even store credit. Ironically Home Depot next door let me return some child locks that were a year older with no receipt and not in the package for store credit. I turned around and spent that and an additional $50 in their store. Happy customer, happy store. Sears needs to take a lesson in customer service!!

Auto center

I tried several attempts to get an oil change always over booked & never answer phones, I will not recommend anyone to your store for any auto needs, bad service & customer service!!!

Freezer Bottom

I called to complain about my freezer. After a missed appointment order on backorder a day before due. Promised new date o the 14th no one knew about date. Put off until the 19rh. Told me if I didn't like it to cancel order and buy new refrigerator. I have been a loyal Customer for over 60years that will change. Anyone shopping at Sears is throwing away their money. The warranty is not as good as the Paper it is written on.


Absolutely unbelievable! After 4 attempts with the last appt being cancelled on me by Sears with no call to let me know!!! I am still waiting for my refrigerator to be "fixed". I've just spent the last 3 hours on the phone only to be transferred multiple times and "disconnected" and no resolution. My refrigerator is only a year old. I will NEVER buy anything from Sears ever again!!!!!


We've been waiting for 21 days, 4 cancelled deliveries for $4358 worth of appliances. The online delivery shows nothing. The Idaho Falls store promised me a call yesterday. It's now delivery day for the 5th time and we have no idea if anyone is going to show up.

Stinking customer service

We purchase a Kenmore bottom freezer refrigerator 4 years ago and 3 days ago it stop working. We found out that the evaporator and the compressor died both needed to be replace so we called the store where it purchased, no help what so ever. So I called the corporation same difference they put me through three different persons and on hold nothing, finally I was told I needed to buy another protection which would cost $251.99 with no other solution. Sear product are useless and their customer service is worse, in another word if your money and you are looking for quality then go to Sears

Service appt.

Let me start off by saying that the repair tech who came to me, this was his second appearance. He could not properly reassemble the cripser bin in my refrigerator. I had to show him how. His excuse was that I couldn't expect people to remember something he may have learned 15 years ago. Like a surgeon, if he forgot everything he learned in med school. He also played the race card, saying I thought he was stupid because he was hispanic. Needless to say, I will never give my business to Sears again as if something broke it'd never get properly fixed.

Lawn mower repair

Especially poor service from a store who could care less. Brand new lawn mower used 3 times in a small yard crapped out. Told to bring in for repair and 3 weeks and counting it was still not back. When I complained to store manager he blew me off and refused to return my money. Only thing wrong with mower was a loose cable that required in excess of 3 weeks to repair. Never again a Sears shopper.

repair service

I scheduled an online repair, two weeks ahead. I called the day before to confirm. My appointment date, I wasted 4 hours, no call and no one showed up. I would never recommend Sear to anyone.

Defective Shop Vac Return

Bought a Shop Vacuum from Sears.com marketplace thru Wayfair.com, the two clamps that hold the motor opens on there own after use when lifting vacuum up to move with handle. Then contact both Wayfair.com and Sears.com and told I would need to pay for shipping back to Wayfair. Just think , defective product and I need to pay!

Another broken refrigerator

This is now the second frig from Sears that has broken down. Six different customer service reps and three different answers. The frig is only 15 months old and now I have to wait all most two weeks to get it fixed. What do I do in the next 2 weeks with no frig? Never, never, never shopping at Sears again. NEVER

Recommended my grandma to go to Sears Automotive in Santa Fe, NM and she left with a quote for brake pads, rotors and an oil change and a 700.00 quote. She left Sears and went to get a second option somewhere else. Turns out my grandma needed nothing, but an oil change. Thank you to Firestone for the honest review and quote. Goodbye Sears I will no longer recommend you. P.S. They also broke her lug nut.

Shopping Sears

DON'T BUY ANYTHING. Beware of installation scams. If you are silly enough to buy from them don't buy their installation. They will find any reason to not install. They wouldn't install the refrigerator because the water shutoff was in the basement and not behind the refrigerator. Let me explain how inane this is. If the water line to the refrigerator bursts and the shut off is behind a full refrigerator you'll never get it moved out to shut off the water. It makes no sense to have the shut off behind the appliance. I hope Sears doesn't make it through the holidays!

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