1786 Reviews For Sears Headquarters & Corporate Office

Washing machine repair

Thought buying washer and dryer from Sears would ge t prompt repair service. The laugh is on me. Took 30 days is now broken again

Terrible repair service

Called in April 4th to schedule repair and still do not have a repaired dryer. Customer service was rude and hung up on me. They are not backing up their product.

worst customer service ever

quoted one price then when went to pay it was $100.00 more between 3 supervisors was told i should buy something cheaper

I called Sears in Victoria Texas today to schedule maintance on my vehicle, and was told the auto center had closed down. I was so disappointed because I used it all the time. I really like Sears they are so friendly, and helpful. Wish they would reopen the auto center.

Dulles Town Center Auto Center Sucks

Bought tires and was never told the warranty that I had wasn't included in removing a staple 32 days later!!!!


For about a month and a half now, I have been trying to get my refund. But every time I call, it is something other excuse with these people. How is it company still in business? Ridiculous. Never again am I ever going to deal with Sears.

Horrible should not still be here

stuipd people at sears

All sears want is money they think customer are stupid . The repair area are rude and can not speak engish. I brought three tv from sears and one is a pices of junk and sears will not fix it with us paying a arm and leg which I will not do. I will never buy from them again and if I can sue them I will. they suck

Terrible Customer service

Waiting for a replacement part for over 6weeks and keep getting the run around. Call or email on a daily basis and Sears employees have no clue or care. Never again buy from Sears and will let Social Media know.


Never again!!!! 3 grand on fridge that lasted two yrs!!! No one will help. Will be buying a replacement some where else!!!!! Don't buy a pizza ship from them.

repair service

I made two appointments for garge door repair - both were cancelled the evening before. No reason, they just did not want to work after 3PM. Too bad for Sears!

poor service

i bought a/c unit the salesperson offer rebate but the amount for the rebate was wrong and now nobody want to be responsible for the mistake. since november i still dealing with the office to get my rebate. if you planning to do any home improvement make sure you have all the information right.

Great Customer Service

I want to tell you how wonderful your sales Associate Christine in your Westminster Colorado Parts department is. She went over and beyond our expectations to ensure our satisfaction!! She is an asset to your corporation!

home owner

the person that answered the phone was very courteous and provided the help that was within his area! Keep that good work!!

weres my stuff

I ordered socks and underwear and a ferf sword and a ferf gun for xmas, and still don't have it. I have called Kmart and sears 8 times. they just keep telling me lies. so now I called the corporate office. Ill see if they help me . that took my money so I would like my stuff,

bad appliance

bought a Kenmore range, when it arrived the door was twisted and would not close so they said they would bring a new one, same problem. ask if willing to have a repair look at it, he said the whole frame was twisted. this whole lot or serial number should be taken off the market, very disappointed in sears product!

the old sears stores

had some of the best memories in the stand alone stores with the candy counter and burger stand inside the store. when someone bought an item from sears in meant something in the old days. your stores were a power house. i just miss the old stores and family fun we had. can you bring back some of these stores ?

Horrible service

had scheduled delivery and driver didn't show, now I am without a washer and dryer for a week. Now I'm having trouble getting a new delivery date and they say they are unable to refund my delivery fee. Delivery guy said he could not find my house even though it is clearly marked from the street.

Singer Curvi Sewing machine

This is the worst sewing machine that I have bought . This is a defective product and is not worth buying.

On-line Layaway services

I am writing this review because I have been trying to get my money refunded from a layaway purchase I started since October 2014. Each time I call to discuss why my payment has not been refunded no one can seem to answer. I even went into our local sears and couldn't get any help. I looked at the previous ratings and I see most of them are BAD, that's not good.

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