Sears Corporate Office | Headquarters 3333 Beverly Road Hoffman Estates, IL 60179 (847)286-2500 Reviews For Sears Corporate Office NANCY PENNINGTON 4/11/10 I BOUGHT A SEARS FRIDGE 2/09..IN 14 MONTHS I HAVE HAD 8 SERVICE CALLS ..FRIDGE RAN FOR 25-45 MIN BEFORE SHUTTING OFF 2 SER REPS TOLD ME IT IS HOT OUT IT'S SUPPOSED TO RUN...3RD SER REP...EXCELLENT MADE 4 CALLS COULD NOT FIND PROBLEM...STILL RAN FOREVER....FIRST DID NOT KNOW HOW TO LEVEL FRIDGE...FREEZER DOOR WOULD NOT STAY CLOSED....BACK TO LAST PROBLEM....FRIDGE RAN FROM 12:30 PM TO 8 PM...MOTOR SO HOT I WOULD HAVE GOT BURNED...SER MAN CAME THE COMPRESSOR IS SHOT..EFFECTIVE FROM WED PM 4/7/10 TO 4/15 I HAVE NO FRIDGE...ABSOLUTELY IN SER WILL HELP ME...13 MOS OLD 550.00 AND I HAVE NO FRIDGE UNTIL 4/15.. FOR 8 DAYS, I AM A DIABETIC, AND HAVE MEDS ON ICE CUBES....I HAVE TRIED EVERYTHING TO GET THIS THING TO WORK PROPERLY FOR 13 MONTHS....SEARS HAS PUT SO FAR $1530 INTO A $550 FRIDGE....THIS THING IS A LEMON AND NOBODY WILL HELP...I HAVE LOST ALL MY FOOD....AM EATING OUT BECAUSE I CAN'T REFRIGERATE ANY LEFTOVERS....SO I HAVE TO THROW AWAY GOOD FOOD...MR. DOWD ,APPLIANCE MGR, AT CONCORD MALL WILMINGTON DE HAS BEEN TRYING TO HELP ME BUT GETS SAME RUNAROUND......WARRENTY PEOPLE SAY THEY HAVE NOT REPLACED 4 PARTS SO IT IS NOT A LEMON....JUT NO ONE CAN FIND OUT WHY IT RUNS ALL THE TIME... Debbie Lucas 5/10/10 I buy everything from Sears.I recently bought a Kenmore smoothtop stove and frig.I had to have the frig.fixed twice within a year.Then the stove never cooked right.Being knew I thought I just had to get used to it.It was too hot on the bottom and I only used it 3 times.Then,it just stopped working completely.The cook top and the oven!The store did nothing! They told me to call a repair man and gave me his number and of course at my cost!So,needless to say if nothing is done about this matter I will no longer be doing any shopping at Sears! Sincerely, Debbie Lucas 410 Chestnut St. Fredonia,N.Y. 14063 Rae Lam 5/11/10 Sears need to revamp their appliance service department. On Monday the 3rd I was scheduled for service between 2 pm and 5 pm. I waited for the repairman until 6:30 pm before calling Sears and inquiring the where abouts of the repairman. I was informed that he was not coming due to his schedule being over scheduled. Of course, I was not informed ahead of time. I had to call. I was rescheduled on May 11th between 10am and 2pm. Just before 2 pm I was informed that the repairman was once again running behind and would not be at my home until after 2pm. I inquired what time he would be at my home since I had waited all day and was informed that I was last on his scheduled clients. This is an outrage. I feel that since he was not able to come to my home on the first scheduled date that I should have been first on his list. I have a life and do not prefer to wait on Sears. I have bought all of my appliances from Sears since 1975. I have covered all of my applicances with Master Service Plans. I have never had such terrible service in all of my years with Sears. I think it is time for Sears to look at how the scheduling process is handled. This exprerience will greatly influence my future purchases of my major appliences. Truly disappointed, Dr. James B. Lam and Rae Lam J Nicholas Deutsch 5/13/10 On the evening of May 12, 2010 I entered your store at Triangle Town Center, Raleigh, North Carolina with the intent of looking for a good pair of work gloves. I had no trouble finding them in the tool department and was pleased at the variety. I decided on a pair of Wells Lamont 2500 leather work gloves (053300040221) with the quoted price of $7.99. I thought this was a great price. There was no word or picture description attached to this price tag for this or any other glove set in the display. However, when I was checked out at the register, the computer quoted a price of $19.99 for the gloves. I questioned this price and the clerk double checked the price , stating that the price was accurate. I purchased the gloves, I needed a pair the following day, but then went to the rack/display with the clerk to recheck the price on the display. I then noted that the Skew # on the gloves I purchased was different from that on the display price tag. However, there was no place on the display, or any where else gloves were sold in that department, that listed the gloves I bought for $19.99. When I talked with the manager he palmed it off by rationalizing that an object could be placed on the wrong peg ( I questioned how 4 glove sets had been placed inaccurately-while no gloves matching the skew # on the price tag were anywhere to be found on the display). This seems to be unfair advertising, certainly inaccurate advertising. What offended me more was that the manager did nothing to change the display-did not place the "mistakenly" placed gloves on another peg with the correct price nor remove the gloves from the display until a correction could be made. This is the second incident like this that I have experienced-objects placed inaccurately on displays advertising then at lesser prices than noted at the check out counter. Mary Morris 5/17/10 I have had many problems with a sears store owned by a private individual. It has gotten to the point that I will no longer shop at sears, and I do mean ANY sears stores. They are rip off artists personified. We have just had a death in the family and on Fri the 14th I made the mistake of going to sears and buying a trimmer that was on sale. Bad move on my part. Shame on me. Needless to say i could not push the darn thing and dont have the strength to keep the head up off the ground so if you could push it it was always getting stuck. It does not trim evenly and i managed to trim for 15 minutes there was such a vibration both hand and arms were tingling. Upon returning it to the store I had to listen to a five minute tirade about how they had to destroy a fridge that there was nothing wrong with, Obviously there was as corporate finally told him to get it changed out. There is nothing wrong with the trimmer he has a lawn mower at home that vibrates more than that. To top it all off with a house full of people the receipt has been misplaced so no refund. Hows that grab you he has the machine and my $300.00 plus. sound like a rip off to you? Mary Morris 5/17/10 I have had many problems with a sears store owned by a private individual. It has gotten to the point that I will no longer shop at sears, and I do mean ANY sears stores. They are rip off artists personified. We have just had a death in the family and on Fri the 14th I made the mistake of going to sears and buying a trimmer that was on sale. Bad move on my part. Shame on me. Needless to say i could not push the darn thing and dont have the strength to keep the head up off the ground so if you could push it it was always getting stuck. It does not trim evenly and i managed to trim for 15 minutes there was such a vibration both hand and arms were tingling. Upon returning it to the store I had to listen to a five minute tirade about how they had to destroy a fridge that there was nothing wrong with, Obviously there was as corporate finally told him to get it changed out. There is nothing wrong with the trimmer he has a lawn mower at home that vibrates more than that. To top it all off with a house full of people the receipt has been misplaced so no refund. Hows that grab you he has the machine and my $300.00 plus. sound like a rip off to you? mary bernazzani 5/18/10 The corporate office I had to complain to took care of matters asap.Sad to say it was about my vacuum repair in January.This is about the 4th time something has gone wrong ,but this time a piece of plastic from the bottom broke off while in use and hit me in the eye.I was looking dowm so thankfully it did not enter my eye.I now feel this vacuum is unsafe.Today i,m bringing it to randolph repair,but I want this replaced as it is obviously a lemon.Can anyone help me again in the corporate office? Sarah J Dunbar 5/18/10 I have been a customer of sears and kmart for years. In searching for a washer I chose a Sears Kenmore Elite model 110.z6942503. I have had several washers that have lasted for several year and was surprise to discover my washer had rust around each hole in the tub. My washer is now four years old and recently I discovered small rust spots all over my laundry. Upon checking my washer I discovered rust coming from the outer tub into my washer through each hole. It is clearly a manufacturing problem because there are not chips or nicks in the tub. I had faith that Sears would review this and clearly see that after four years it was a problem due to poor quality when manufactured, not customer abuse. I believed Sears would repair this at no cost to me. Sadly after talking to customer service sears did not care to review or replace the damaged tub. They said "We are sorry but we can't help you". A ten percent discount was offered to replace this washer with another sears product. (why would I want to purchase another sears product) The purpose for this letter is to get past customer service and contact corporate management of Sears. I believe a product should live up to what is advertised through your store. I had believed you would stand by the product you sold me. I believe as a customer we must tell businesses that we expect quality in what we purchase. I had believed I would get quality when I purchased my washer, but have since found Sears does NOT care for customer satisfaction, nor quality products. So because of this problem and lack of concern from Sears regarding this, I will no longer purchase anything from Sears nor Kmart. I had believed Sears would stand by me as a customer. Because you did not stand by me,I now choose to shop elsewhere. Not another dollar of mine will be spent at Sears or Kmart. If enough customers do this then only those who appreciates our business will survive. GREATLY DISAPPOINTED IN WHAT WAS ONCE A HONORABLE BUSINESS. YOU WILL NOT SURVIVE BECAUSE YOU DON'T CARE ABOUT YOUR CUSTOMERS. We live in an economy that only the strong business will survive. I see Sears as a business that will not be hear in the future. I will never step into another Sears or Kmart. manu Sarah Dunbar 5/18/10 Are you listening corporate? How about a written reply!! Linda Coppola 5/19/10 Hello Recent Purchase of a Sony T.V. flat screen with the extended warranty has led to this complaint. We cannot get a service tech to keep a scheduled appointment. Time after time the (window) 10-2, 1-4, has come and gone. I want a full refund of my service contract. This is fraud, consumer fraud. I have spoken to the department head, the "Store Mgr." and I will not accept anything but a refund. Tell me where to send my written request with all of my information so this refund can be issued immediately. I will no longer shop at Sears. In the past quality was never an issue and "Sears serviced what they sold". Before the executives get paid....the consumer needs satisfaction. Thank you. linmarieb@aol.com pat dahduh 5/20/10 Good Morning , I've tried every way to find information on Game Fisher 7.5 HP outboard motor . Realizing Sears contracts these items; I need to know who Manufactured this Model 271-586751 S/N 48-010816 . your earliest reply will be greatly appreciated as this has been on going for three weeks. Respectfully, Pat dorothy a ludington 5/20/10 I went into the santa barbara sears last evening with the model number for my Kenmore Coldspot refridgerator. I need to replace the water filter. I gave the number to the salesman and was told I had to have the part. He asked if it had one or two prongs. I told him I had no idea and did not even know where the part was. I was told there was nothing that I could do. I asked if he had a manuel with the model and if the manuel listed the parts. I was told NO. I left and went to another dept where a young girl went on line and found the model numnber bult was not able to locate the part number I needed. She gave me an 800 number to call. After less than 5 minutes the lady on the phone had the part number I needed. I went back upstairs and was not able to locate the part I needed. They had other parts with nunbers close to mine but not the one I needed. I called the 800 number back and ordered the part for the water filter. I WIL NEVER SHOP AT SEARS AGAIN FOR ANYTHING. This is sad since I am going to be replacing my washer and dryer and TV in the very near future. All are products I bought at Sears. THERE IS NO REASON THE MAN COULD NOT HAVE LOOKED UP THE PART NUMBER FOR ME. D LUDINGTON Mike 5/30/10 Your "throw away" appliances suck azz. In the past 3 years I have owned 2 of your junk refrigerators. The first one was finally deemed a lemon by your ever so incompetent technicians. The second refrigerator which I still have has been broken down more than it has worked....currently down for a bad compressor. Compressors dont just go bad for no reason, especially after 7 months. Well, well, truth be known the bad compressor was due to a restriction that was somehow left in the refrigerant lines during manufacture. How convenient for those idiots at Sears. Build them so they go bad and hope we will be fools enough to keep putting money into their junk azz stuff. This refrigerator is going to have a new home.....right at the entry of their store. Keep shitting on your customers and out of business you will be. Todd Shoote 6/7/10 Hi Name Is Todd Shoote. my phone number is 503-799-1390. I am writing because I have never recieved such poor customer service in my life. I bought a tv from Sears in 06, I got the extended Warranty and last week my TV broke, shut down, quit working and I have been trying to call to get this repaired and me and my wife either get the run around or put on hold. by the time we were able to talk to a person they informed us that we were calling the wrong number. we get lots of apologizes but no resolution. I am here to say i will NEVER buy from sears again and i will make sure that Everyone that I know NEVER buys from your store again. -Todd Charlene Nance 6/8/10 Customer Service i spoke with six differnt people on the phone. Called two times and put on many holds. In Gainesville, I bought garage cabinets for my husbnd. We built the workbench and the drawer cabinet. They had instructions. The floor cabinet does not. It is in many pieces and the doors are not attached. First we were shocked that nothing on the two units were assembled except for the metal drawers but we mastered that. We are at loss on how to build the floor cabinet. i even looked for instructuions on the web but the one shown is not ours. It is a Craftman with these numbers. 9 10134. The one girl on the phone wanted numbers off the cabinet pieces. There are none. We live over 50 miles away and are over 76 years old. We were never told it was not assembled.We paid $223 99 for ths sale item. It was in your Ctaftmen's catalog.We recieved on May 22, 2010 starbit1122@comcast.net CAROL 6/8/10 YOUR TEMPE, AZ CALL CENTER 6/8/20 HUMAN RESOURSE: I AM APPALLED AT THE WAY YOUR EMPLOYEES IN YOUR TEMPE CALL CENTER ARE TREATED. IN SOME AREAS IT BOARDERS ON INHUMAN, WHEN A GROWN ADULT GETS WRITTEN UP FOR USING THE BATHROOM INBETWEEN THEIR ALLOWED BREAK-TIME, THAT IS CRUEL. WHEN YOU HAVE EMPLOYEES THAT ARE VISBILLY ILL THEY ARE SENT HOME BY A SUPERVISOR AND THEN WRITTEN UP FOR IT. HEY GUYS WHAT GIVES, YOU HAVE THE UPPER HAND BECAUSE OF OUR ECONOMY YOU KNOW PEOPLE WILL SUCK UP THE ABUSE BECAUSE THEY NEED THEIR JOBS! OR IS IT THAT YOU HAVE IMPOWERED PEOPLE WHO THRIVE ON ABUSE AND POWER. YOU WANT PEOPLE TO FUNCTION AT A LEVAL THAT WILL IMPROVE AND RAISE THE QUALITY OF SALES WITH YOUR CUSTOMERS, BUT WITH SO MANY EMPLOYEES HATING THE CONDITIONS THEY ARE FORCED TO WORK UNDER WHAT DO YOU REALLY EXPECT TO GAIN BY THAT? I SAY FORCED BECAUSE IN THIS ECONOMY WHAT CHOICE DO MOST OF THEM HAVE ITS EITHER PUT UP WITH THE TOTAL DISREGARD FOR YOU AS A HUMAN OF LIVE ON THE STREETS. THE WAY THIS LOCATION RECOGNIZES THEIR TOP SALES PERSON IS TO GO TO THE NEAREST DOLLAR STORE AND PICK UP SOME TRINKET THAT DOES NO GOOD WHAT SO EVER, HOW ABOUT SOMETHING THAT WOULD HELP THE EMPLOYEE LIKE MAYBE A GAS CARD SO THAT THEY CAN GET TO WORK OR A CARD TO A RESTAURANT SO THEY CAN EAT. YOU WANT THE BEST THAT THEY CAN GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND OUT OF YOUR OFFICE AND TAKE A SURVEY A SECRET SURVEY WITH NO RELALLIATION TO A SINGLE EMPLOYEE. YOU GUYS NEEDS FEED BACK NOT FROM THE PEOPLE YOU'VE PUT IN CHARGE BUT BY THE PEOPLE THAT HAVE TO WORK UNDER THESE CONDITIONS. ONE MORE THING WHEN A PREGNANT PERSON IN THE FINAL STAGES OF PREGNANCY NEEDS A DR.'S NOTE TO USE THE BATHROOM ISN'T THAT A BIT EXTREME. I WONDER JUST HOW MANY OF YOUR EMPLOYEES ARE REALLY HAPPY TO STEP THROUGH THOESE DOOR EACH MORNING? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS ON THE VERY PEOPLE WHO MAKE YOUR COMPANY, YOUR EMPLOYEES AT THE CALL CENTER DESERVE SO MUCH BETTER Chere Ferguson 6/8/10 I had a remodel done by Sears from their remodel office in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by phone from Portland, They sent a person that was supposed to be a contractor and when he got done you sure could have fooled us. We have a beautiful home we wanted to upgrade because we are our late 70's and find that our home is too big for us now and we need to put it up for sale, and move on to a smaller place and downsize. We find that we cannot do that with this remodel job. the floor in the kitchen was done so badly ANYBODY WOULD BE OUT OF THEIR MIND TO EVEN CONSIDER PURCHADING THIS HOME THAT USED TO BE SO BEAUTIFUL. Our yard is very nicely landscaped and anybody would love to have this home to raise their children in. there so many things wrong with this remodel job that i do not have the room to tell you everything and I do not wish to have to deal with your portland office. FOUND MORE ROOM To start with . We were told that the job would take 2 or 3 days to complete , so we told them that we were going to Canada for a couple of weeks and was assured that the job would be finished by the time we got home. Well we got home in 2 weeks and brought company with us to this mess that they call a professional,job to my eye is a very badly messed up unacceptable job. I would like to see you come to our home and look at the job that they call complete. A few of the things have been fixed but very poorly, some excellent, but we still have issues. I previously wrote a letter but I do not think it got to you as I sent it to your Portland office and it probably never got any further. If you have any intention of addressing this letter, I THANK YOU. If you do not well I guess that the way that Sears does businbess. Keeping in mind my husband & I raised 4 childred and got all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS UP TO THE POINT OF THE LAST LETTER .We waited out the whole year and then paid our bill in full with no interest,I can't believe you will ignore this letter. yours very truly John & Chere Ferguson Eugene.\,Oregp\on J Aleman (California) 6/8/10 To Corporate, My wife and I recently bought a washer and dryer two weeks ago(05/28 at the outlet store in Milpitas), thinking about it now the sales lady who didn't look like she knew what she was doing should have been a sign, well 30 mins later she gave us our receipts and told us that we would be getting our merchandise in about a week (06/02) and that the delivery personnel would be calling us a time window for delivery. My wife took that AM off from work to wait around for the delivery. We were also told the night before that we'd be the 2nd delivery that AM (we thought great that way you don't have to miss the whole AM from work) finally after waiting (past our delivery time window...no call from sears mind you) my wife had to call the office to find out how much longer she would need to wait for...which at that time the sales person told her that the items had not arrived at the warehouse and would need to reschedule a delivery time for a different date and if she wanted to proceed with that, that she could help her set that up right then and there....Hmmm hello (did you not just tell her that the items are not at the warehouse?). My wife told the Sears lady that they would need to verify that they'd actually received the merchandise before we could schedule a delivery date. We then called the sears outlet (where we had purchased the items) and spoke with the assistant manager(Alan) who told her that the order had been entered wrong and that, that was the reason for the whole mishap not only that but that the merchandise was never actually ordered (do you see where we're going with this?), he also mentioned that he could have one of the items we had PURCHASED but that the second one would arrived a week apart from the other one. We declined and asked him to try a little harder, Alan said that he'd find a comfortable unit (similar price, but readily accessible) to compensate for the inconvenience (well at least you tried Alan). He went ahead and set up a delivery date (1 more week of waiting...so finally today). Same thing happened again as the first time (nothing was ordered/ or was in the warehouse). We found this out only after my wife took time off of work (again) to meet the delivery personnel to deliver our merchandise, after waiting for 2 hours we decided to call sears (again). We got a hold of someone (after a long 15 min wait) and proceeded to go down the list again (telling our story) the customer service person then transferred us to someone else and had to basically repeat ourselves again (you can see how frustrated we were and still are at this point). At this point in time we will not accept anything less than a full refund and compensation for my wives wages for taking time off of work. We'd like to get a call or even a letter from the president and a full explanation as to why this happened. Not only did this happen once mind you but twice with the same result (sears w/ our money and us w/ a piece of paper and nothing to show for it) and did sears ever try to reach out to us to tell us what is going on (i.e. explanation, pardon etc)? Nope we have to hunt everyone down until we get answers from someone and if by tomorrow we don't get at least a call we'll keep calling again and again until we get them. frustrated in the bay area, J. Aleman jalemanjr187@hotmail.com 650)346-4500 Joyce & Orville Lewis 6/10/10 Mr.President Bruce Johnson!! I am shocked beyond belief that your web-page has SMUT on it. As a mom, I am more than disturbed by the lack of concern by Sears for selling posters displaying absolute full n*dity and erotic language on its website. I have been a customer for over 50 years and I just made my final purchase. I will do everything in my power to see that hiundres do the same!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN!!! Tammy Meier 6/11/10 Warranty on 5 year old upright freezer. Notified Sears 05/08/2010, everything inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... needs $600.00 repairs and replacement parts will be sent to residence! We recieved parts 06/10/2010, quicker than service. Parts will not be installed until 06/25/2010. It will be two months before our freezer is functional. The replacement parts equivlant cost of a new one? We also received parts quicker than repair service?? I wonder what the stipulations are on the parts in reference to the warranty? One part size consisted of 7 x 3ft in size, taking of large portion of my enclosed patio, lucky it's out of the weather. I bought one appliance from Lowe's with three days we were serviced! We built a house with ALL Sears appliance's, after this experience I will no longer purchase anything from Sear's!!!! Rachel Huggins 6/11/10 I just purchased a kenmore front load washer and dryer. The guys from the store delivered them and ripped a huge whole in my vinyl floor. I just wanted to know if coporate was going to do anything as far as replacing my vinyl, since it is a discontinued vinyl. I would hope that this company would handle this the right way. I do plan on speaking with my attorny about the situation. I should have went with LOWES Companies!!!!! Linda DiSantis 6/13/10 So..... Has Sears ever responded to any of these complaints? Has anyone hear ever gotten statisfaction? Right now I am trying to calm my mother because she is so upset about lack of concern and service we have received from Sears. My mother is 83 and has been shopping at Sears for probably several decades. However, as of this weekend she will no longer buy anything from Sears, or set foot in a store again. And this boycott will include the entire family. It is really unfortunate -- not for Sears -- they couldn't care less; but for my mother, because this generation and folks of this age take betrayal and arrogance to heart. Briefly, what is wrong and continues to be wrong with our Kenmore refrigerator, and just after 4 years (the refrigerator - not a Kenmore - we had before this one last 20 years!) is that 1) the compressor had to be replaced last year; 2) two weeks ago the entire refrigerator turned into a freezer; repair service man came, replaced the thermostat, didn't check it and therefore it still is a deep freeze. Eggs, milk, lettuce, everything frozen and ruined. If all this weren't bad enough, we waited for 10 days for the first service call and now after he couldn't fix it, we put in another call but must wait another 10 days for the second service call. We cannot shop or put anything that will be ruined in the refrigerator. What if we had small children in the house and needed to keep a well-stocked refrigerators, or had a big party over this weekend. It could have been disastrous.. I've complained to Sears but it doesn't seem like anyone really cares. So this is my next best thing---venting on this site. Good luck to all of us. L.DiSantis New York brenda weber, dayton, oh 6/16/10 I would give Sears a -10 if at all possible. On 6/2 I purchased a dishwasher. I was told it couldn't be intalled until 6/10. I agreed to this. On 6/10 the installer arrived with a damaged unit. He contacted One Source, that virtual epitome of customer service! Yes I jest. I was told I would be contacted within the next two days, probably the next day. They never called. I have talked to approximately 8 people at One Source. I was told if I cancelled the order on it could take 6 to 8 weeks to be processed on my VISA credit card. I was hung up on by a SUPERVISOR at One Source. I have talked to two sales associates at the Sears store, I have talked to the MANAGER and was told it was a problem for the installers and the district manager would contact me. I have received a phone call from the original installer who told me he couldn't pick up unit and install it until next week. He would try and get someone else who might come sooner. I have heared zip from anyone. I have spent over 1000.00 at this store in the last month. I have made a trip to the store twice, I have been on the phone for close to 3 hours with One source, the installers, and the Sears store. I have spent 2 full days waiting for someone to install a dishwasher that hasn't been delivered, and have become physically ill from the frustation and anguish caused by your company. So much for "satisfaction guaranteed" as stated on my paper work. I have spent my last penny at Sears and encourage everyone I know (and don't know!) to spend your hard earned money somewhere else. Several people I have dealt with have confirmed this sort of treatment of customers by Sears is not uncommon. I really doubt I will receive any response because I too believe from experience Sears couldn't care less. Candi L. Avlakeotes 6/15/10 First let me state that if I could give Sears "0" stars I would. Please read this if you plan to ever cancel an order @ Sears. On 5/22/10 I purchased a refrigerator @ Sears in San Jose, CA. I was given a delivery date of 5/30/10. I rearranged my day to be able to take delivery. The night before delivery I never received the usual call informing me when to expect the delivery. I called and was told that they didn't have the product and there would be no delivery! I was pretty disgusted. I was offered a $50.00 giftcard for my trouble. I declined as I wanted to speak with my husband to get his input. He called and was told the same thing that I was, but was offered a $30.00 giftcard! The next day we went to Sears where we made the purchase. A manager called delivery and was told I could expect delivery on 6/3. Being skeptical at this point, I called delivery 1/2 hour later and was told no, they couldn't deliver until 6/8!! Now I'm angry. The next day I called the manager back and she stated I needed to call delivery to cancel the order. I did this and was told that I would get my refund within SEVEN to TEN days!! I was and still am furious, read on. So, on day 10 (6/10), my VISA debit card has still not been credited. I escalate this to the store's General Manager. He calls the office where refunds are done. He states that I will have the refund today, 6/15. Low and behold, no refund. I called him back to state my fury that Sears has now had my money for 3 weeks and that they are VIOLATING CONTRACT TERMS Sheryl Turner 6/17/10 I bought a carrier ac/heatpump from Sears in 2003. We have had to call the service dept every year atleast 2 times or more to repair this unit. I just had to call again because the outside units fan motor is burned up for the second time. Since 2003 we have had the inside blower motor replaced, the evaporator coil, the fan motor outside, some wiring replaced and now the fan motor again. I am furious about this. I have called every office and phone number I can find to complain about this with no satisfaction. I will never purchase anything from sears again. My Husband & I had sears install the complete ac system in our new first home. What a mistake this was. They have spent thousands of dollars in service calls & parts for this unit. I want a new unit, but they keep telling me there is nothing they can do about it. I dispise this place and hope someone from the corporate office reads all these stories and tries to save them before the store goes completely under...or not. I really hope they go out of business soon. They do not deserve to sell to our public anymore. Sears is a rip off and anyone that works in their corporate office are liars and thieves. Anna Marie Gallo 6/18/10 Get this people. We paid our bill in full. $6,400 and something dollars. Only for them to have collection agencies call us for late fees!!!! Yes late fees and interest charges. After speaking with several people at the wonderful sears 800 numbers, I got that we owed 3 different amounts?>!!! confused well so am I. I will never shop sears again. And I am contacting an attorney tomorrow. Rolland, Jessica, and Maria are the people I spoke with. No phone manners at all!!!! Then I called the Corporate Headquarters only to find out that they don't deal with the credit card end of it?? Hello you are Corporate Headquarters, aren't you suppose to deal with everthing!!!! Pissed just alittle. Never will I set foot in Sears!!!! I am also calling the attorney generals office and maybe the new in my area!!!!! TERESA TOMASSETTI 6/21/10 I PURCHASED A KENMORE WATER HEATER JUNE 2, 2009. ON AUGUST 14, 2009 IT HAD TO BE SERVICED AND ALREADY STARTED SHOWING RUST. IT WAS REPAIRED WITH THE STATEMENT THAT IT HAD NOT BEEN INSTALLED CORRECTLY. JUNE 10, 2010 THE WATER TANK SHOWED A LOT OF RUST AND WAS LEAKING AT THE CONNECTIONS. SEARS REPAIR PERSON WOULD NOT FIX IT BECAUSE HE SAID IT WASN'T THEIR PROBLEM. I HAD A REPUTABLE PLUMBING COMPANY COME TO LOOK AT IT. THEY INFORMED ME THAT IT HAD BEEN INSTALLED INCORRECTLY AND HAD TOO MANY CONNECTIONS. NOW NOBODY IS FIXING THIS LEMON OF A WATER TANK. I WAS ASKED ABOUT THE PERMIT AND INSPECTION. I CONTACTED THE CITY OF CANTON, OH AND SEARS NEVER PULLED A PERMIT FOR THIS INSTALLATION. THIS IS CONSIDERED FRAUD. I CALLED THE 800 NUMBER FOR HELP 3 TIMES NOW. THE LAST PERSON I SPOKE WITH TALKED SO FAST AND WAS VERY IMPERSONAL. HE DIDN'T CARE ABOUT MY PROBLEM ONLY THAT HE HAS A LOT OF PEOPLE AHEAD OF ME. NOW WHAT? I'M RETIRED AND ON A FIXED INCOME. SEARS IS A JOKE. Lettie Sierra 6/21/10 Hello I wanted to complain about how bad the customer service is here, I was in there yesterday exchanging something and the lady was very rude her name was Isabel i went to the sears in Inland center mall in san bernardino, she raised her voice at me and kept twisting her mouth like i was an idiot, i did not appreciate this sort of attitude im very upset because even when i said i wanted to speak to her superviser she just smiled like whatever, I will not be returning here, and i will spread the word about the type of customer service your company has thank you. Sue M 7/12/10 I purchased a treadmill from the Sears store at the Stroud Mall in Stroudsburg, PA. DO NOT EVER BUY ANYTHING FROM THIS STORE. THEIR CUSTOMER SERVICE STINKS!!!! I waited 6 weeks for a working treadmill to be delivered to my home. Twice they came and delivered a damaged item that I had to keep until they brought back a different one. Multiple Saturdays we were scheduled for delivery and either they didn't show or brought a broken one. I went to the store to conplain and they said they would process a refund for my delivery charge plus 10%. I have a copy of the print out that shows a refund but it has never been processed. It is now July 12 and still no refund. I have called too many times to count and each time they say that they have contacted corporate to get the issue resolved. HELLO out there... is anyone HOME!!!! Very disappointed in Stroudsburg, PA..... R. C. Daniels 6/22/10 I called Sears for My Home to have the Air Conditioning unit service, this is something that I usually do once a year before the Summer begins here in Atlanta. Sears For My Home has service this Air Conditioning unit for the pass three years. It's working, but the Summer is coming I want to make sure it's operating at it best. I called on May 14, 2010 made the appointment for Friday, May 21, 2010. Received a call the Thursday before, confirming that the technician will be at the house between 10:00 a.m. to 1:00 p.m. Friday morning at 9:00 a.m. I get a call from Sears For My Home informing me that the Technician "called in sick", and that I would have to reschedule. Didn't think nothing of it, so I said the following Friday, May 28, 2010 the same time. They scheduled it. Received a call the day before, Thursday, May 27, 2010 confirming that the technician will arrive at the agreed time 10:00 a.m. to 1:00 p.m. Friday morning 9:30 a.m. received a call advising that the technician "called in sick" I said "wait a minute, you only have the one technician?" the operator continues with her script, "the next available appointment will be Wednesday, June 9, 2010" at this point I'm getting angry because this operator is not answering my questions, I tell her that Fridays are better for me since I'm off work on Fridays, the operator says "she's sorry the technician getting sick inconvenience me" I'm like wait a minute I taught I was the customer; I'm not understanding why I'm been put off like this. So I said fine, schedule the service for Wednesday, June 9, 2010. Now mind you that Friday, May 28, 2010 is the beginning to Memorial Day weekend, and that Wednesday, June 9, 2010 is two weeks away. Now I have to schedule time off from work to be available for this terchnician to come to my home. fast forward two week pass, and Wednesday, June 9, arrives, the technician was an hour late. Didn't receive a call from the technician or anything, he arrives and advises that there are two parts that needs to be replace, now he will have to place the order, and once they arrive at my house, I'll have to schedule an appointment for them to come out and fix it. I'm looking at this guy like you have got to be kidding me? I ask him how long will this take he say a week. So again I said, "Fine, order the parts. AS of now three weeks have gone by, the parts arrive in two shipments, one on Thursday, June 17, 2010 and the other on Friday, June 18, 2010. I called Sears For My Home get a recorded message that they have scheduled an appointment for Saturday, June 19, 2010 for 10:00 a.m. to 1:00 p.m. again I have to make arrangements to be available for the technician to arrive, I get a call Saturday morning at 9:30 a.m. to advise that the technician "called in sick and they would have to reschedule". Now I'm Mad, twice I've had to make arrangements to be at my home, for this "sickly" technician, and twice Sears For My Home has called at the last minute to reschedule. I asked to speak to a manager or Supervisor, and I get out on hold, the man that finally answered the phone informed me that he would take my complaint, but there was nothing that he could do; the technician was overbooked. So I asked him why would they say he "called in sick" if you all overbooked his appointments? Is there just one guy? This doesn't make any kind of sense to me, and the operator didn't answer any of my concerns, just stuck with the script. Fine,since they had already rescheduled the appointment for Tuesday, June 22, 2010. I asked him for the Corporate office tlelphone number he said he could give me the address, there wasn't a phone. I took the address, and they advised me that the technician will arrive on Tuesday, June 22, 2010. Well Today is Tuesday, July 22, 2010 and again I received a call from Sears For My Home that the technician was overbooked and would have to reschedule. At least this time they didn't lie. The next available appointment would be Wednesday, July 7, 2010. I told the technician to forget it I done with being treated this way. Sears For My Home you should be proud of the way your operators stick to the script, and for the lack of customer service they provide. I don't know what kind of Mickey Mouse operation you all are running, wait can't call it that Disney land alone is way better than this company. Barbara Hiatt 6/24/10 I went to Sears in St Peters,Mo.this afternoon to pay my bill and I can't get over how badly I was treated. I went to the registers in the hardware dept.because it was convenient to the entrance that I used and the store was dead,no customers that I could see,and not a soul at the registers.While I was standing there waiting for some help,THREE employees walked right by me carrying on a conversation like I wasn't even there and I stood for a few minutes and finally saw two more employees further down,no one came to assist me.I finally went to the aisle and waved my arms to get their attention and asked if anyone was working.One of the employees rudely told me he already had a customer and the other sauntered over and rudely asked me What I Needed.I told him I needed to pay my bill and from now on I'd be sure to mail it.He acted like he was doing me a favor by doing his job.All I wanted was a minute of someone's time to pay my bill and I ended up with snotty,rude attitude,when I actually,finally DID get waited on.There's no excuse for that kind of behavior and I will be taking my business elsewhere and intend to close my account.I have previously shopped at Sears for going on 30 years,but they have been going down hill for several years now,in their quality and the rude,disrespectful employees they hire.I'm done with Sears and any of their affiliates. Rosa Street Los Angeles, Calif 6/24/10 I called Sears on Friday June 18 to schedule an apointment to repair or replace my water heater. I informed the operator that the water heater was leaking. She said the soonest they can have a technician to check the problem would be Monday June 21. The tecnician arrived on Monday at 10:30 he check the water heater and said it was leaking and needed to be replaced. He also stated that he called in the request and another technician would be out to replace the water heater within 1 to 3 hours. At 2:00 I started to call to follow-up. I called Customer Service, the Installation Department, Water Heater HotLine and Special Handling Dept. All the operators could not give me any information on when my water heater was going to be installed. It is now Thursday June 24th at 8:38 PM, we have not received a call from Sears and we still do not have a water heater. Any contact with the above departments were initiated by me. Sears will NEVER get any of my business. I can not put into words how dissatified I am with their service and their lack of concern for their customers Dave Riley 6/25/10 On 5/25/10, I took my 2000 Ford Expedition to Sears Auto Repair Department to get a Alternator replaced at the Lithonia, GA at Stone Crest Mall location, in which I chose because of Sears nation-wide recognition. I stayed at Sears from approx. 10a until 5:30p until my wife got off from work so we could swap places and I could attend my 6pm class. I was charged $427.36 for the services in which I'm far from satisfied. When I received my vehicle 5/26/10, and my wife was told by the mechanic that 3 different alternators placed but the battery light wouldn't power-off, which maybe defected, if there's a problem to bring it back so the issue can be resolved. As my wife pulled up to our residence, the vehicle clunked out. I was briefed about the 12,000 mi warranty as I was paying for the service as the Alternator was being installed, but needless to say I didn't get 50 miles out of the service. I took into consideration that the issue may not have been isolated. I got my vehicle towed the next day to Sears. When I arrived and my vehicle was diagnosed the result was assumed to be a bad connection. When I asked what seems to be the problem, I was told the Diode was bad and that an attachment should’ve been sent as a set but it would need to be ordered. Sears had my vehicle for 3 weeks in which I called repeatedly for updates on the status. When I received my vehicle I was told from the store manager Ms. Juliette, per mechanic I may have electrical issues and that is out of the scope of services offered at Sears and briefed again about the 12,000mi warranty and that it was documented that the problem wasn’t the alternator due to attempts. I asked for a referral and was told I would have to seek that own my own because one wasn’t known. I was out of a vehicle for est. 3+weeks with incomplete service done. I got my truck towed from home to Aamco, which didn’t have room to service my truck, but I was referred to Olympic Tires, 6/22/10, and received my vehicle back on 6/23/10. The problem was the alternator in which I was misled from Sears due to negligence and lack of integrity. I took the alternator back to Sears and was refunded my money with no compensation of any kind. I’m very disappointed and feel this wrong should be made right. If you will, keep in mind that each tow was followed by a cab to my residence. The testing equipment at the Stone Crest location is poor and Ford technician needs to be certified… Dave Riley davidsc947@gmail.com Nancy Larson 6/25/10 WOW! So many of these reviews sound just like my extremely poor service from Sears! I wonder if any of these people hear from Sears Corporate HQ? I've spent way too much time and energy dealing with Sears One source trying to get a 2 month old refrigerator repaired. The service technician was at my home yesterday, and told me that Yes, the LG refrigerator was defective and that it will be replaced. He handed me a receipt and told me I will be getting an email notice confirming the replacement order. Well, that email confirmation never happened, and after explaining my situation to 6 different Sears employees over the phone, the story just goes down hill. It seems as if online orders from Sear.com are completely different from Sears. They keep transferring me to a different department. Way too much run around. Poor phone reception, lots of background noise and their computers malfunctioning. I'll call LG directly, and let them know how poorly Sears handles their warranty service! I've been a Sears customer for 30yrs. I watched a great program on CNBC cable channel about the history of Sears Roebuck. Sears is no longer what it used to be. SAD! Ryan Connor 6/25/10 San Antonio Texas, My grandparents went to Sears Outlet to get a washer and dryer. They had wanted it delivered. They talked to them about someone on the outside delivering it for them. The sales person called some guy and asked it he could deliver it that day. The guy is a contracter and does not work for Sears. He said he could deliver the next morning. The sales person gave my grandpa the phone number to call the man to make sure they had the correct time. The so called delivery man never answered his phone. My grandfather called at least 5 times and the man never answered or delivered his merchandise so he had to make other arrangements. I have no idea where you people get your help for delivering but you need to get reliable people. If you have other people delivering make sure it is a real business and not some guy working whenever he feels like it. My family had been going to Sears for years but this is the last time we will ever buy anything that needs delivery. Sears Outlet is a joke. The so called delivery man never answers his phone. Get RELIABLE people for deliverys Judy Meadows 6/26/10 My Kenmore Side by Side Refrigerator/Freezer quit making ice. When we opened the door of the freezer, all my items were defrosting. Then the refrigerator did not cool. I call 1-800-4myhome and they scheduled a service call for today 6/26/10 between 1 & 5pm and never said anything to me about forcing the ticket or explaining that it could be cancelled. About 1 hour later, Sears called (which I thought was to confirm the appointment which the customer service rep said I'd be getting) only to be told that there was no technician that could come out today. The earliest they would be able to schedule me was on THURSDAY! This is SATURDAY! What do you expect people to do without refrigeration?? Everyone of your employees said that they couldn't live without it, but you expect your customers that are paying your incomes to wait??? I called and talked to Mary from Sears Customer Solutions and she was no help at all! I have bought all of my appliances and just about everything else from Sears and I can't believe you would treat your customers like this! I can't afford to go out and buy new food or eat out, as I am on unemployment and was told that you would not even reimburse for our loss! We are having over 100 degree weather and we need refrigeration now! Not a week later. I would like a reply today and want to know what you are going to do about this situation! Pamela Grzasko 6/27/10 I have recently remodled my kitchen and ordered a slide in stove , refridgerator freezer on bottom , dishwasher , and microwave. Delivery was scheduled for april 15 with a window between 1and 4 .by 4:30 i called the 800 number . They tried to contact the delivery people and told me they would have them call me and tell me there est. time as they must be behind schedule . NO ONE called . Between 4;30 and 5;30 I called 5 times . 1st time no one called me back ,2nd no one called me back , 3rd was told flat tire on truck with no other answer, 4th told there building had collapsed , I asked to talk to a manager I was put on hold for 20 mins then disconnected, 5th Iasked to talk to a manager right off the bat and was once again put on hold 20 mins. and again disconnected. I was furious .I had 3 contractors waiting to install these . Iwent strait to the sears store. The manager was very good to me ,but he was not able to get any answers either. The store manager said he would try to find out the problem the next day. He called me at 11;00 the next day said the did have a building problem and a new date would be scheduled . and it was . The next week. The window was between 11;00 and 4;00 by 6;00 the last contractor was just starting to pull out of the driveway when the sears truck pulled up. This was the 2nd time the contractors waited also Maria Fiorillo 6/27/10 On June 9th I brought my Sears portable sewing machine (model 385.19010200)into your store at Cross Creek Mall in Fayetteville, NC for repairs (service order #89418771). I was told I would receive a call when it was ready. I was also told the machine would be shipped to Greensboro, NC for repairs and would be ready for pick-up on or before June 19th. On June 21, I called 1-800-4my-home and talked to Mary. She told me that according to her computer the machine was in transit. I called the same number later in the day and talked to Axel. He again told me the machine was in transit. Later the same day I called the same number again and talked to Adelaide. She also said according to her computer the machine was in transit. She tried to contact a service manager at the Cross Creek Mall. He was not available so she said she would leave him a message to contact me. Since I did not hear from anyone, on June 25th, I called the store where I had dropped off the machine and talked to James in the service department. I explained the problem I was having. He checked his computer and said it showed that the repair order had been canceled. He then tried locating the machine and could not find it. Since I had not canceled the order I asked to speak to a service manager. James told me he would have Rob, the service manager call me back. I never got a call back. On June 26th, I called the store again and was told Rob was on break. When I called back later no one answered. I am in the middle of doing a large quilting project and need my machine so I can finish this project on time. Please have some one contact me as soon as possible to let me know the status of my machine. Kim Cooley 6/27/10 On June 12th we called to get our Kenmore Central Air fixed, it stopped working and is still under warranty. We were given a repair appointment for June 21st. THe repairman arrived and said he needed to order a motor. He also said that our fan was working but was wearing out so he ordered that part also. He made an additional appointment for June 28th to put in the new parts. The technician said that at the 2nd appoint ment he could install the parts in 20 minutes or less. He said the AC unit would be able to run until then. On June 22, I came home from work, and the inside of our house was 96 degrees. We have been calling the repair service, customer service almost daily to have this fixed. On Wednesday, June 23, my husband spent 2 hours on the phone talking to different departments and being on hold with Sears. The final resolution of that call was a message from customer service and then a call back saying that we would have all parts and have the service technician at our house on Monday June 28. Saturday June 26 we received a call saying that Sears had overbooked there technicians and that we would have to reschedule to another date. My husband told them this was unacceptable and explained the situation. The person who called then said she understood and we would not have to reschedule. Sears would reschedule some one else and we could keep our appointment. We need some one here to install the new motor on out A/C unit ASAP. Our technician told us that if scheduling was a problem that we should tell them that the job would take 20 minutes or less. At this point the heat in Texas is a health issue for myself and my husband. Please have some one contact us on how we can remedy our A/C which is stll under full warranty. Kim Cooley 6/27/10 On June 12th we called to get our Kenmore Central Air fixed, it stopped working and is still under warranty. We were given a repair appointment for June 21st. THe repairman arrived and said he needed to order a motor. He also said that our fan was working but was wearing out so he ordered that part also. He made an additional appointment for June 28th to put in the new parts. The technician said that at the 2nd appoint ment he could install the parts in 20 minutes or less. He said the AC unit would be able to run until then. On June 22, I came home from work, and the inside of our house was 96 degrees. We have been calling the repair service, customer service almost daily to have this fixed. On Wednesday, June 23, my husband spent 2 hours on the phone talking to different departments and being on hold with Sears. The final resolution of that call was a message from customer service and then a call back saying that we would have all parts and have the service technician at our house on Monday June 28. Saturday June 26 we received a call saying that Sears had overbooked there technicians and that we would have to reschedule to another date. My husband told them this was unacceptable and explained the situation. The person who called then said she understood and we would not have to reschedule. Sears would reschedule some one else and we could keep our appointment. We need some one here to install the new motor on out A/C unit ASAP. Our technician told us that if scheduling was a problem that we should tell them that the job would take 20 minutes or less. At this point the heat in Texas is a health issue for myself and my husband. Please have some one contact us on how we can remedy our A/C which is stll under full warranty. Elise Rasmussen 6/29/10 I have never had so many problems with a customer service/care department ever. After calling with a problem on a television with a purchased sears warranty my experience was a good one until the part I was told they were ordering to fix the problem never arrived. With the appointment time approaching for the instal of the new part I called back again (now a week and a half later) and they had no record of me. I was transferred from department to department only to have to start from the beginning every time I got transferred. Eventually, I was disconnected during a transfer only to have to call back again and start over yet again. I spent over 45 minuets between the 7 people I talked to most of which was on hold. The representatives cut me off in the middle of sentences, transferred me with out asking, after asking to no longer be transferred, and told my problem was not their fault. After having no luck over the phone I tried sending an email and was given a generic response to call customer service. How aggravating! Calling back I was not allowed to speak with a supervisor. The girl on the phone stated that the part had now been ordered and there was nothing she could do beyond that. I had to beg for a service appointment before the holiday weekend. I spent good money Sears and my time and money was not respected at all by Sears over the last 3 weeks. Needless to say I have told several friends and family members about my experience. After reading the other comments here and confirming that my experience was not a unique one, we will no longer be purchasing any of our major appliances or electronics ever again from this company. Laurie Block 6/29/10 We bought an air conditioner from Sears that has been nothing but a piece of crap. It has not worked properly since first installed. Then we have had to deal with local sub-trades to find service for the thing. They don't work on Rheem furnaces so we are left finding another sub trade. Meantime for the past year we've had service call after service call and the unit still doesn't work. It's always some excuse. I doubt that we've had a total of 15 days use out of the thing. I wish I had read some of the other horror stories on the internet before buying from Sears. Obviously I will never buy anything from them again. They don't stand behind their products at all. They are nothing but scammers, liars, and cheats. Linda Jesse 6/29/10 Sub-standard product and service. Complete scam, after at least 10 telephone conversations, 4-5 emails, no one at Sears has taken ownership of my issue with a lawnmower used 6 times and broken down twice now. Sears refused to replace it or refund my money because I bought it in December during the off season and they only honor 90 day refunds. Well, funny but I don't usually cut my grass during Dec. Jan. Feb. Mar or even April here in Chicago. So, I am out over $350.00 and have a mower that doesn't run more than 2 weeks at a time. To add insult to injury, the customer service clerks and manager at the repair center were the most arrogant people I have ever dealt with. I was interrogated on what I did to the mower, used bad gas, didn't maintain it properly....what is there to do with a mower the first 2-3 times you use it?? NO owners manual requires maintenace taken at 3rd use. Well it was repaired, Sears refused to state what was wrong with it the first time, it ran 3 weeks and has failed again. I have called the store manager where I bought it and after his multiple apologies (seems to be all they can do) he never called me back with a resolution. I do NOT want to keep this mower, who would? 2 failures in less than 30 days on a brand new machine? After 35 years of Kenmore and Craftsman in our home, we cut up our Sears card and will not be back. Sears must be filing for bankruptcy soon because this is the worst customer service I've ever seen. MARY SMITH-MOORE 6/29/10 I PURCHASED A RANGE AND A REFRIGERATOR AT THE SEARS OUTLET IN HOUSTON TEXAS IN MARCH,2010 THE DELIVERY DATE WAS SET FOR THE FOLLOWING FRIDAY BEFORE 5:00PM. AFTER 5:00PM HAD PASSED I CALLED THE STORE AND WAS TOLD THAT I WOULD BE GIVEN A DELIVERY TIME BETWEEN 7 & 9 PM DELIVERY OF APPLIANCES TO SOMEONE HOME AT 9:00PM IS TOTALLY UNACCEPTED. I SET UP DELIVERY AT TIME OF PURCHASE AND WAITED A WEEK FOR AN EARLY DELIVERY TIME. I CALLED AND CANCELLED THE ORDER. I WAS ASSURED THAT THE MONEY WOULD BE RETURNED TO MY CREDIT CARD IN 7 BUSINESS DAYS. I RECEIVED MY BILL IN APRIL AND THE CHARGES FROM SEARS WERE STILL ON THE BILL. I CALLED MY CREDIT CARD COMPANY AND PUT IT IN DISPUTE, ALLOWING SEARS MORE TIME TO CREDIT MY ACCOUNT. IT IS NOW JUNE AND THEY ARE STILL CHARGING ME FOR ITEMS THAT WERE CANCELLED AND NEVER DELIVERED. THIS IS FRAUD IN THE BOLDEST WAY. I SPOKE WITH A STORE SUPERVISOR AT THE TIME OF CANCELLATION AND HE ASSURED ME IT WAS CANCELLED. I KNOW HE CALLED THE DELIVERY FOLKS BECAUSE THEY NEVER ARRIVED AT THE 9:00PM HOUR. I'M SO SADDEN BY THIS, I'VE BOUGHT FROM SEARS FOR OVER FORTY YEARS. I NEVER THOUGHT THEY WOULD STOOP TO STEALING FROM CUSTOMERS. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN, THAT MANAGER WAS ARROGANT AND I FELL LIKE THEY'RE DOING THIS ON PURPOSE TO HURT THE CUSTOMER FOR CANCELLING DUE TO THEIR MISTAKES SEARS MUST BE NEAR BANKRUPCY TO STOOP SO LOW, I'VE NEVER HAD SUCH BAD CUSTOMER SERVICE IN MY LIFE. Peter Corrado 6/29/10 I have purchased the following from you over the past 5 or so years -- 1 50 inch Panasonic plasma, 1 double oven, a kenmore gas grill, a dishwahser, a refirgerator and a washer and dryer. I even have a Sears credit card -- read my lips after dealing with your customer service I WILL NEVER NEVER NEVER BUY ANYTHING FROM YOU AGAIN -- YOUR LOSS. Congratulations Cindy Mahaffey 7/27/10 Wow, I am sorry for everyone who got taken in by Sears ads saying that they care and their name splashed all over the charity events. It is good, however, to know that I am not alone. My warranty company scheduled Sears to come out to my home to fix my Refrigerator. The Tech who came out took my icemaker mechanism apart. He broke the plastic piece that dispenses the water and did not even tell me. I discovered that after he left. He ordered parts. I called for a service appointment and when the day of the appointment came, I called to check on it. They had cancelled it without so much as a phone call to me. There was no getting past the ignorance of the customer service department so I just had to reschedule. My warranty company, 2-10,(that is another letter!!) decided that they weren't paying for any of this. Finally a Sears tech came out and said that the guy before had not ordered all of the parts I needed. He ordered them and I paid him the full price for everything. The parts came in all but one but after a month and a half, I am tired of waiting on it. I scheduled service between 8 and noon last Saturday. He did not show up. I called and was told he was trying to contact me right then so we had to hang up. Aren't they clever. He did not call. 30 minutes later my husband called and was told the same thing. He called them on that one and asked for a supervisor. I was on hold for 45 minutes for a supervisor who never bothered to pick up and truly probably does not even exist. If I ran this huge company, I would fire very single one of the Customer Service Reps and get someone who can actually be honest and do their job. At 3:30 we got a call from the tech that he was going to head our way. If there had been communication from the start, we might have been able to be there. I called to reschedule again and asked for a Tuesday or a Thursday because that is when I could be there. She scheduled me for Auguest 4th--get out your calendar and have a good laugh. They don't even know their days of the week. Anyway--2 months later, I still have a broken Refrigerator and probably no hope of getting it fixed anytime soon. Warning if anyone finds this web site. There are big companies out their who still do their jobs. SEARS is Definitely not one of them!! Edwin Olsen 6/30/10 I have read the complaints listed above for May and June and recognize a common theme... disgraceful customer service. Maybe it's even worse than Dell Computer's current problems. We purchased a new kenmore dishwasher on June 21st. it was delivered and installed by a Sears subcontractor. However, it was broken and inoperable which would have been discovered had the installation team followed the 10 step installation proceedure which obviously, they ignored. Here it is June 30th and the broken machine is still in our kitchen even after 15 calls to various divisions of your customer service tear from Winter Park, FL to Austin, TX. WHAT DOES IT TAKE TO DELIVER A NEW MACHINE? I Sears so arrogant and complacent that they can afford to ignore their customer base??? If anyone reads these complaints (especially mine) please call, write or e-mail me. Consumer Reports has given the Kenmore Dishwasher a great review...you know, they read customer complaints as well as product praise. My e-mail is: ed@51dryden.com. Scott Gray 6/30/10 My parents washer went out.And they called the store and they gave them the custimer care number.they called customer care and they said they would send out a repair man. a week and two days later they showed up. he said i will half to order some partsand they will be here thursday. then they told them it would be two week before they could come and fix the washer. the washer is only five months old. And this is the second time they have work on it. i will never buy from sears again. Sandra MacArthur 7/1/10 I just finished making arrangements for a service call on my Kenmore Ref. The compressor was repalced less then 5 years ago at no charge as it was under warranty. I believe my present problem is with the replaced compressor. It has been less then 5 years for the replacement installation, no one could tell me if the replacement had a 5 year warranty. The service center could find no record of my service call even though I have the receipt and supplied Service Order Number. To tell you the truth I think I purchased a "lemon" as sometimes happens.....sometime company's will replace the merchandis, sometimes not, the buyer is "stuck". My email address is: macpark@newnorth.net ryan connor 7/1/10 i am extremely disapponted in the sears outlet in san antonio texas. i have no idea where you people get your contractors from to deliver appliances but the one you have there is a joke. it is vs appliance delivery. the people at sears promised that my granparents would get their washer and dryer the same day by this guy from vs appliance delivery. well the guy never called to verify and when we called he never answered the phone. the recording said his name is victor and he would get back to us. that has 2 days and still has not heard a word. we had to go back to the store and pick it up ourselves. the guy you people are using is very independable. we will never go back to that store because the that incident. and to whoever else is reading that do not ever use VS APPLIANCE DELIVERY in san antonio texas very bad. it is bad for your business even to be using him. i hope you will make some kind of changes because you are only going to keep losing busines because of him. we are very disappointed in sears outlet for using people like him STEPHANIE MELCHER/ Cheryl wilson 7/1/10 In August 2009 my 2 year old Kenmore refrigerator needed service. I called and made a repair appointment that was cancelled and rescheduled 3 times, in result I was without a refrigerator for over a month, as well as spending hundreds of dollars out of pocket for eating out and spoiled food...It finally took me going to my local Sears appliance department and having the manager Mr.West call and hang on the line with them for over an hour to get someone to come out to fix my refrigerator. It is now 11 months later and HERE WE GO AGAIN...I called when my refrigerator broke on 6/22 and I was scheduled for a service call on 7/1. On 6/29 they called saying my service has to be rescheduled because of overbooking and the earliest repair date I can have is 7/13. I called customer care to say that this was not acceptable, and was bounced around like a ping pong ball until I finally got the supervisor CAMILLE who claimed the 13th is the only option and "I guess we're unable to satisfy you beyond that, so this call is now finished" and hung up on me. I have my 89 year old mother living with me who's health is now being compromised due to Sear's lack of care and professionalism, so I guess my only option is to again go to the Sears appliance sales floor and tell all potential customers of my experience. I am also sending a cc of this complaint to my lawyer in the event my mother's health declines. I will await your responce.... cherlayna@hotmail.com Annonymous 7/27/10 Sears Auto Shop (Tracy, Ca.): I find it absolutely ridiculous that Noe can wait for jobs to come off the floor, take certain jobs, or take jobs from certain salespeople...while all the other techs have to take what gets posted as it gets posted. Then complains when HE must do what gets posted. The supervisor, John, likes this young man because he works fast...but his work is sub-par. His comebacks are high...and others are paying the price for it, since they aren't getting paid for the work they are doing to fix his mistakes. This is wrong...techs should be back-charged for their own comebacks. It's ironic that the employees are getting targetted in a manner that suggests that someone in the shop is throwing them under the bus...and then certain other employees are being advanced beyond their capabilities. I wonder what it will take for Sears to see the truth before their eyes...another vehicle falling off of the lift, like in Stockton? Ken-"less" Buyer 8/23/10 On 8/11/10 I purchased a Kenmore Dryer. Since that time I have been treated like a second-class citizen, lied to, and laughed at by Sears Sale Representatives, Concord Pike, Delaware. Long story short: purchased item on line, at a discount; confirmed sales completion; attempted to take deivery; was sent on a goose-chase; discriminated against and disrespected; ; and finally told to accept nothing. I never received the merchandise. After reading several of the complaints by other Sears customers, I am feeling blessed. The unfortunate part, is that I will probably will probably make a lawyer rich and cause a media feeding frenzie, before a resolution is obtained. Here's the punch-line: this was over less than (by my research)$80. lyle justis 7/6/10 all off sears assoicates are s-- and sl--- would love to tell all of you in person L. Johnson 7/7/10 I just purchased a Kenmore washer---which I selected in great part because it came with water hoses included. The sales dept. staff were fine, the delivery confirmation received, and the washer delivered. However, at that point, problems ensued. The included hoses were too short for our connections. When asked what could be done, I was told Sears did not have any of these, so I would have to outfit them myself. Not a big deal, except if I knew the hoses would have been too short, I would have selected a different model and still purchased the needed hoses on my own. In short, I paid for the convenience of everything included. My husband and I then took the next two hours to get hoses, installed them, figured out how to rig the water hose since it was too short to reach the drain outlet, and as noted by the deliverer--you'll have to figure how to hold it down---which we did. When I called my home Sears in Hawaii, I asked them about any reimbursement or credit since the hoses were too short, and thus the unit inoperative without the connections. I was told since the hoses were already included as part of the purchase, there was no option for any partial reimbursement. It was my loss. Now, I am not angry, but I am once again disappointed by Sears. I was not pleased with the installation of the dryer five years ago, which required a different kind of venting that Sears was unequipped to solve.....so my contractor did. Once again today, the machine arrived, but it was less than stellar in its installation. If I had planned to do this in the first place, I would have purchased elsewhere, gotten it home, removed the old, installed the new....which now I know how to do....and dispensed with Sears altogether. In the islands our options are limited. I buy not just for the equipment but for customer service. I am once again dismayed that Sears has disappointed on that final end. In the future, I will seek appliances from a private vendor who stands by his products and is always there for service. So I am adding my observations to the already lengthy list that precedes me. Does anyone at Corporate listen? Your sales people do a good job....seemed knowledgeable and willing to help....However, on the service end, you are dismal....hence the fair rating. Had it not been for the positive in store experience, the rating would be poor. Jan, Colorado 7/8/10 Do not purchase a non Sears item from their web site. They are trying to be an Amazon.com and failing. I purchased lamps from the Sears web site. I received a call from the company selling them through Sears.com stating they were not available. The company cancelled my Sears order and I purchased 2 different lamps directly from them. After almost a month, I have not received my cancellation refund. I have made repeated phone calls to Sears. Each time they said they had not received the cancellation from the company. The company emailed a copy of the cancellation they sent to Sears to me. This company said they have no trouble with cancellations on the Amazon web site, but have had several problems with the Sears web site. James R. Bryan 7/13/10 I purchased a Range from your store here in Roanoke, Virginia. It has been a good stove, however, recently the stove door began to accumulate dirt in the door between the two panes of glass. I took the outer piece of glass off, cleaned both, and attempted to put them back together. That's when I noticed that the plastic tip on one of the pieces was broken off. I looked up the part on the internet, called the store and was informed that Sears Parts Direct would have to be called. I looked up "Sears Parts Direct" on the internet and was presented with the following "Sears Parts and Sears Repair Help from AppliancePartsPros.com Buy Sears Parts from Appliance Parts Pros - Original Sears parts will help you fix your broken appliance quickly and easily. Same day shipping and low price ... www.appliancepartspros.com/sears-parts.aspx - Cached I clicked on this, told a person my problem, and was told that the "door trim manufacturer has an authoried a substitute and therefore could not be gotten from the manufacturer but rather from a secondary parts store (like them). I had never done business like this with Sears before but I thought, what the heck, a new way of doing business; besides Sears has always stood by there product, at least for the 50 years I have been doing business with you. Well the substandard pieces arrived and while trying to put my range glass back in the oven door, that piece snapped. Plastic against metal don't do well together I guess. Anyway, I called Sears to get a repairman out to see why this was happening and was told: "Since this order was not placed through Sears Parts Direct, we are unable to assist you with this order. We apologize for any inconvenience this may cause. For further assistance, please contact the company from which you purchased these parts. I then told "Henry D" that when I went on the internet I put Sears Parts Direct in the query line. That's the company that came up and the reason I researched through them. I followed with "You mean to tell me the money and time I just spent on a Sears Product was for nothing. He followed with: "I certainly apologize for the delay you experienced contacting us regarding this order. However, since this order was not placed though Sears, we are unable to assist you with your order. We apologize for any inconvenience this may cause. While I sat in front of my computer screen digesting this "new sears customer service attitude" two more messages flashed on my screen: 1. Is there anything else I can assist you with today? And 2. I have not received a response yet. Would you like to continue chatting with me? I told Mr. Henry D: No, Sears screwed up on this one. I am an avid Sears customer, scratch that, WAS an avid Sears customer (for over 50 years by the way). That's poor customer relations. Mr. Henry D ended the call with: "We regret you feel that way. However, since this order was not placed through Sears, we are unable to provide assistance regarding any problems you may have experienced with this order. Is there anything other than what we have discussed I can assist you with today? I printed all of this to hard copy as I could not believe what I was hearing. My stove came from Sears and my dishwasher came from Sears, and my refrigerator/freezer side by side came from Sears, and my mother-in-laws refrigerator/freezer side-by-side came from Sears. None of these were first generation purchases either. My mother-in-law is 90 and I am 63. I probably overreacted what I told Mr. Henry D that "I was an avid Sears customer". Old habits are hard to break, but maybe not. I spent the first 18 years of my life across the lake from the Sears Tower; and with that, I have carried a lot of pride and purchase into your store with me. But if this is the way your are going to treat a customer over a $30.00 part, I want no further dealings with you. If you do not care, do nothing and I will cancel the "Sears" repairman coming out to fix my range, and we will be all even. If this is not your "new attitude" please respond to this at "jrb1142@cox.net" and tell me so so that I can get back to my old beliefs that Mr. Sears and Mr. Roebuck stood for Quality of Merchandise. Sears used to be "customer oriented". Is the almighty buck that important these days? Respectfully and sincerely James R. Bryan Chuck, Camp Douglas 7/11/10 Last fall we purchased a new electric stove, stack washer/dryer, refrigerator, oven hood and a walk mower. Our appliances are 300 miles from our home (at our cabin near Ashland WI) we have been trying to get the stove (hot surface warning light) and washer (leaks) fixed since last April/May. We FINALLY had a serviceman call us from Mich to come & look at it in August. We bought the appliances in Ashland Sears. Our mowers cover broke so I researched the repair parts "online" and gave the numbers to the Sears in Tomah, WI. We were told the repairs would cost us $38.00 so I asked if it was under warranty. Rep told me she'd call back which she did & stated it was under warranty. Would I have been charged the $38.00 if I hadn't asked about the warranty? Also I was told that I had to bring the WHOLE mower in as it has to be shipped out (so I listed other repairs then) for about 10 days. Here I sit for 10 days without a mower. We have purchased a GREAT deal of items throughout the years, but because of the inconvenience of the repair system we are considering shopping elsewhere. If I buy an item from Sears in Tomah why can't it be repaired in Tomah as there are qualified repair shops there? Andrew Peterman 7/13/10 In 2004, I purchased a top of the line Craftsman Power Washer from Sears, Model #580.753400. I have used the pressure washer no more than three times a year, less in some years. That equates to using it no more than 18 times in the past six years. I recently took it to the closest Sears repair facility because the pressure dropped off considerably. After having it a week and charging a $29.99 diagnostic fee, they called and left me a message saying that to fix my power washer; it would cost $533.95 because the pump needed to be replaced. I think that is outrageous. How in the world could a pump replacement cost more than the whole pressure washer cost me. More than the cost of the pump, it pains me to think that a product used so few times could go bad. I am very dissatisfied with the Sears products I have purchased during the last six years. I also have a Kenmore counter depth refrigerator (which we paid top dollar for five years ago) that is rusting on the front side beneath the water dispenser, and my ice maker is constantly giving me trouble. Something has happened to quality during the last ten years. I have a craftsman lawn mower which I have had for 15 years or so, and it still runs wonderfully, and I can’t tell you how many times I’ve used it. I would like some satisfaction. If I can’t get it from Sears, then I will take all of my business elsewhere to get that satisfaction. Andrew Peterman 7/14/10 This is a follow up to my previous complaint letter dated 13 July 2010. After I received a message on my answering machine that told me it would cost me $533.95 to fix my Craftsman Power Washer, I called the sears repair center (Sears Home Central Parts and Repair Center, 1781 Crossroads Drive, Odenton, MD 21113, phone: 301-912-6050) to tell them not to fix it. No one answered the phone but in stead a recorded message came on that said that the customer service representatives were busy with other customers, but would get with me as soon as they were able. In stead of waiting on the line I decided to just go there and pick it up and tell them when I got there that I did not want them to fix it. After driving all the way there, a young lady behind the counter tells me that she can’t give me my pressure washer, that there were no technicians in that day who could release it to me, even though she admitted it was sitting in the warehouse. She said that there was a process which included putting in the computer that I did not want them to do the work, and then the technicians had to acknowledge that for it to be released to me, and since they weren’t there, I couldn’t get my pressure washer. I couldn’t believe that I had wasted another trip. (26 miles) You see, a week prior, I had tried to drop off my pressure washer on Monday July 5th. I had called the Sears repair center on Sunday July 4th to see if they were going to be open due to the holiday. The phone message was their regular message that said that they were open from Monday through Friday, 8 a.m. to 5 p.m. So I went on Monday the 5th to drop it off and there was a sign on the door that said “Closed for the holiday.” When I saw the sign, I immediately called the sears repair number again, because I was pissed off at that point. I verified that the message was the regular message which I had stated. I returned home and then the following day, I made the trip again. At that time I had asked a different young lady if they had a supervisor that I could talk to. She informed me that they didn’t really have a supervisor for customer service, that the closest thing was a gentleman who supervised in the warehouse. I asked if he was available and they said he wasn’t there. Feeling like I wasn’t going to get anywhere, I began to tell the customer service workers about there not being a phone message that said they were closed on July 5th. They immediately told me that there was, basically calling me a liar. I told them just what I am telling you, that I called on Sunday and the again on Monday to verify the message. I could not believe that they would do that to me. They continued to tell me that there was a message that said they were closed on Monday. Anyway, back to today’s occurrence. After she told me that there was nothing she could do; that she could not give me my pressure washer. I just stood there for a while staring, because I really didn’t want to make a fourth trip to the center. The Lady told me that if I had called earlier and told them over the phone not to do the work, they would have had it ready to go. I told her that I had called and no one pick up the phone, that instead I got a message that said they were busy and would get to my call as soon as possible. She then told me that they had no such message. I couldn’t believe my ears. I got frustrated and told her, I wanted to talk to a supervisor. She took my pick-up receipt and wrote the name Abdul on it with a phone number. I said to her, “I suppose he not around for me to talk to right now.” She replied that he wasn’t. And I turned and left. When I got to my car, I decided to call the number for the supervisor that was given to me, thinking that it was his personal number, and not realizing it was the sears repair number. Anyway, I got the answering machine message which I had received earlier about the customer service people being busy with other customers. I then got out of my truck and I went back into the sears center. Two customer service people were helping two customers. I dialed the center number on my cell phone and then I flipped it open so it was on speaker. There was no rings heard in the office, but then the message came on and when it was finished, I said to the young lady, “You told me that there was no such message, but I just proved it to you.” I was so angry. I turned around and walked out. It totally ruined my day. I couldn’t stop thinking about what happened, and although I had just written you a complaint letter the day before, I felt compelled to write again. Something needs to be done. I kept asking myself; Why wasn’t there any technicians there? Where was the supervisor? If business was so slow, why did it take them over a week to tell me that my pressure washer needed a new pump? I knew that myself when I took it to them. And why would customer service personnel lie to me about the phone message, twice? Why would they have the ringer off on there office phone? Is there no one that holds this repair center responsible for their actions? Why don’t they tell people in advance that they won’t be able to pick up their equipment if technicians are not present to release them from the maintenance section? Today’s experience has confirmed to me that Sears is not what it use to be. I am so upset about this. I have been reading hundreds of stories from others on the internet that have had horrible experiences. I am not one to complain about service, but this repair facility needs some serious accountability; both personnel and policy changes. Again, I am very dissatisfied with my experience and will continue to write until someone acknowledges my situation. I do not even want to go back there tomorrow to get my broken power washer and face them again. Concetta F / E. Stroudsburg PA 7/17/10 Last year I purchased a front loading washer & dryer but did not purchase the pedestals. My new home was almost complete and I purchased these and other appliances so that my contactor could have them installed. Months later, when I moved in I realized that I should have purchased the pedestals so I went ahead and purchased them with the intention of installing them myself. When I realized that this was not going to work, I contacted Sears to have a technician install them for me. They contract out some of the installations. This tech told me that he would be coming alone and would require assistance from me. HELLO ?!?! Since when is a customer required to help ???? When I complained to Sears about this I of course got the run around and many different stories. I got the usual scripted lines of apology and the same platitudes. I got so sick of dealing with these incompetent people. I would rather deal with a strained back so I returned the pedestals. DID I LEARN MY LESSON ?? NO I DID NOT !! On May 1, 2010 I went to Sears to purchase three items but I learned that they were on-line items only. So an associate ordered them for me through Sears.com at the store. I paid the cashier in cash. Three days later I received an e-mail stating that 2 of my items were no longer available. How was I to get my money back? This was the beginning of a 10 week nightmare. I got the same scripted apologies, the same lies, the same incompetence. My refund was processed over and over again each with a 10 business day waiting period. I finally learned the problem with my refund. The morons at the Sear.com online solutions department never bothered to check on the reason why my refund check was constantly being returned because if they had, they would have realized that it was being sent to my delivery address as opposed to my mailing address. 10 weeks of dealing with a bunch of brainless, automated robots. Sears was a dependable company. But it no longer is. The customer service representatives speak as if they are so proud to be working for Sears, They should all be ashamed of themselves for not going the extra mile, All of this could have been avoided. Sears and Sears.com should be ashamed also. But they will do nothing to prevent this from happening again. I want as little to do with Sears as possible. I hope I never need to use their store or services again. I would not recommend Sears to anyone and my extended family has begun to take their business elswhere. Today is July 17,2010 and I am still waiting for my refund. Darla Kickbush 7/19/10 I am Darla Kickbush. My name is on my daughter credit card. JoLynn Kickbush-Farrell. She just spent 2 1/2 hours on the telephone with your unprofessional repair office. I called and scheduled to have a dryer and dishwasher repaired. The gal couldn't find my name under 515-961-5456, so i told her that my name is on my daughter's card. With that, I proceeded to schedule a repair date. They told me Tuesday afternoon. I gave them MY ADDRESS and the PHONE number they should use. 515-707-5456. My daughter got the call this morning to confirm her repair. She lives in Ames, Iowa, I live 65 miles south of her. They in their astute wisdom scheduled her address. Now I have many products and several repair done, how can they be that stupid? Now I am told that because the Sears office screw-up, my repair can't be scheduled until this Saturday. This is unacceptable because the problem is not on my end. The problem lies with your customer repair office. And on top of that after all this confusion, they still want to charge me a trip charge for my dishwasher, when they are going to be here to repair the dryer that is under warranty. What kind of business do you run? I can see why folks dislike Sears. If they would have used my address as I even spelled out for the gal and gave her the phone number to use this whole repair should be without any charge except for parts. I await your response. My daughter's email address is jkicku@aol.com. My email address is dkkick40@gmail.com Thank you for you time. Darla Kickbush 515-707-5456 dkkick40@gmail.com SUE GARRETT 7/22/10 i PURCHASED A SEAR WARRENTY AND THE REPAIR MAN CALLED ME AND TOLD ME HE WAS ON HIS WAY I CAME HOME A ND SAT AND WAITED ON HIM HE SIAD HE CAME BUT HE NEVER RANG THE DOOR BELL. I FOUND THIS OUT AFTER I CALLED SEARS. SEARS TOLD ME I WOULD HAVE TO TAKE ANOTHER DAY OFF AND HAVE THEM COME BACK OUT AGAIN. I FEEL TAHT IS VERY UNFAIR THE SEARS CUSTOMERS AND I WILL NEVER DO BUSINESS WITH SEARS AGAIN. THE REPAIRMEN SHOULD HAVE TO LOSE A DAYS PAY AND DO THE JOB. I WILL BE SEEING ABOUT BEING COMPENSATED FOR LOST WAGES AND PAY. WE NEED TO PETITION AGAINST SEARS SERVICE BECAUSE IT SUCKS. I WILL NEVER RECOMMEND SEAR TO ANYONE. Rick Egan, Attorney in fact for Arleen Egan 7/20/10 I hope someone out their can help me. I have been trying to help my 86 year old mother pay her accounts at sears. The astronomical 26% is unbelievable, but it is what she signed up for, so maybe not sears issue, but still very sad. Trying to pay off her $4,000 bill, tried managers, supervisors and have sent to proper addresses and faxes the legal power of attorney 5 to 6 times over 6 months to no avail. I need help with sears corporate before I need to go to the Boston Globe and Attorney general. Brian & Melody Mackison 7/22/10 We purchased a Kenmore Elite Front Loading Washer in January 2003 and paid $1,000 for it. In the past few weeks the machine had not been working properly. My husand spend 1 1/2 hours last night taking the machine apart and we were shocked to find the machine had dry rotted on the inside. The plastic was completely broken around the front of the basket. To get replacement parts it would have been more than $500. Why would I spend that much money on replacement parts when a new machine that is NOT a Kenmore would cost me about that much. We instead went and purchased another machine that was NOT a Kenmore. I would not recommend a Kenmore front loading machine to anyone who is thinking about purchasing one. We were very disappointed to know that the machine only lasted 7 1/2 years (this is at a cost of $133 a year). We feel that we were sold an inferior product and Sears should be held accountable in some way. We will take our business elsewhere and not purchase anymore Kenmore products in the future. We have always been loyal to Sears but this has soured us. Nels W Nelson 7/25/10 I bought your 204 piece craftman tool set on sale for $99.99.at the Sunland park store in tx.The tool box it came was tie wraped and could not be opened. I asked the clerk to open it so I could look inside.He said it was against company policy.I bought the tool box because it was Craftman,I have about $25,000.00 in craftman tools and also a $2500.00 craftman lawnmower.I never had a problem until now.The sockets and tools came in bags and were just thrown in there.None of the sockets fit thew tool box ,they just fall out.Sears customer service and there products are really going down thew tube. Terri Lombardo 7/23/10 I cannot begin to relay my frustration and disgust with Sears. Three years ago I purchase a Kenmore 400 series dryer and it is no longer working. I scheduled an appointment online for service and received an e-mail back immediately confirming my appointment for today. When I called the number on my e-mail today to confirm my appointment, the person answering the phone told me they had no record of my appointment and told me to call 1-800-4MYHome to find out what was going on. During that time, I was transferred to several people, all of whom did not have an answer as to why they had no record of my appointment even though I have an e-mail from Sears confirming that appointment as well as the appointment being on the searsholding.com website. They told me that the soonest appointment they could give me is August 3rd which is two weeks away. So what am I supposed to do? Take another day off of work and hope that they actually keep this appointment. Drag my family of six's clothes to the laundrymat for the next two weeks. Sears should be ashamed of the way they treat their customers not only for selling us products that are faulty but giving us the runaround when it comes to repairing them. I am sorry but for the amount of money I spent on buying the dryer, it should have lasted more than 3 years. Shame on Sears! I will be taking my business elsewhere in the future. Stephanie Moses 7/23/10 Did an online order for an Electric Stove and the product order never went through stated that my credit card was invalid.So i have been trying to get my money back for 2days now, there is no order in the sysytem under my name,no order number or anything.Says that the order was never placed.GUESS WHAT CHECKED MY CREDIT BALANCE THAT SAME NIGHT AND THE HIT ME UP FOR 90.20 THREE TIMES BRINGING THE TOTAL TO 270.60 WHICH I HAVE BEEN TRYING TO GET BACK AND THERE IS A DISCREPENCY BUT NO ONE CAN TELL ME WHY THEY TOOK THIS MONEY IF I HAVE NO ORDER PLACED..SENT STATEMENT TO THEM AND YET THERE STILL SEEM TO BE SOME DESCREPENCY NOW I AM LOOKING TO SEARS AT THIS CURRENT TIME..SEARS IS BECOMING THE BIGGEST RIP OFF OF ANY COMPANY AND ITS TIME THAT WE AS THE PEOPLE NEED TO PUT A STOP TO IT NOW. MY LAWYER WILL BE CONTACTING THEM AS OF MONDAY MORNING.ITS A SHAME THAT ITS COME TO THIS BUT YOU HAVE TO DO WHAT NEEDS TO BE DONE I WORK HARD FOR MY MONEY AND TO THINK THAT I WILL BE GIVING IT AWAY FOR FREE DOES NOT SIT WELL WITH ME AT ALL.. SAD COMPANY IN MY EYES.. manuel zuloaga 7/23/10 I bought a Mitsubishi hd tv model ws-55313,I also purchased the master protection service because just in case something goes wrong Sears would repair or replace it,well I have had service on this under the agreement for almost 8 years I started to have issues with what looks like uneven color,the tech came out and said I needed to go from narrow mode to a wider picture,I have had service on this tv for a long time and had never had a tech tell me that it should not be in narrow mode,sometimes it goes to narrow for standard programing,if you change it it distorts the picture,according to the manual you can watch standard shows but not for a long period of time and we did that,now we are having issues and since we have been paying for nearly 8 years on this MP I figured they would fix it,the tech said that its not covered because it comes under abuse and if I do want it fixed its going to cost me $1732.33 for 3 cathode ray tubes red green and blue,when he was here the time before in June he never mention that the tubes may need to be replaced and that I would have to pay for it,also I called Mitsubishi and they said that those parts are nla,but if I really wanted them they research it but more than likely they would be after market types and they would not warranty them,I really feel like this not fair I always stand behind Sears and if there was an issue that they would back what they sell,my tv was'nt in a fire or flood we watch it normally and its not like I bought it and years later complained about it,because I paid into the MP all these years,the supervisor said they want to send another technician for a 3rd time I dont know for why but hopefully this can be resolved on your end,I want to stay loyal to Sears but this is making it very difficult. Thank you and answer this as soon as you can. s/o 40043607 Linda Irrgang 7/26/10 Wow...I read all of the above & I realize that there is really no hope for getting my oven repaired..There isn't enough room here to detail the nightmare that I am going thru trying to get the oven working. It has NEVER worked and just Saturday the repairman was here and "fixed" it again and today is Monday and it doesn't work again.....Sears used to be a good company but I will NEVER buy a Sears product ever again. Someone told me that Martha Stewart took over Sears a few years again in a late minute takeover....well, if that is true, she sure did buy a real super LEMON!!!!! Linda Irrgang 7/26/10 Wow...I read all of the above & I realize that there is really no hope for getting my oven repaired..There isn't enough room here to detail the nightmare that I am going thru trying to get the oven working. It has NEVER worked and just Saturday the repairman was here and "fixed" it again and today is Monday and it doesn't work again.....Sears used to be a good company but I will NEVER buy a Sears product ever again. Someone told me that Martha Stewart took over Sears a few years again in a late minute takeover....well, if that is true, she sure did buy a real super LEMON!!!!! Rich O. / Valparaiso, IN 7/29/10 It goes on & on, doesn't it, ordered a tractor part that holds the deck on. Suppose to be deliveried in 3 - 5 days. Ordered 6/19, seven weeks later, still no part. No one can or will help you resolve the problem. Thier all at the mercy of inept organization. Mowing 2.5a by hand for 7 wks certainly doesn't make for good customer relations. Olga Bautista 7/30/10 In May I was told that a cooking range would be delivered and I was given the delivery date. Four damaged ranges later no stove. I was cooking on a camp stove. In the process of these deliveries my sofa was hit when taking the range back out to the truck. Two cuts were now on a $4,000 set of Italian leather couches. I finally got someone at corporate and I received my range two weeks later with a upgrade. Thank you for that. I still cannot get someone to taken reponsibility for the damaged couch. I call and talk to a different person each time. Each person promises to send some within two days. Then I call again and no one knows anything. This has been going on May. I grew up in a home whose parents bought everything from Sears. I bought all my appliances from Sears and have never had these types of issues. Oh by the way two days ago a delivery truck showed up at my door to deliver another range after we had answered their calls to tell them we already had our range. Maybe I should of kept it to try and offset the damages to my couch. If they do not take care of this I will never deal with Sears again. Applegate 7/30/10 My husband and I own a Kenmore Refrigerator that I am trying to have maintainced for the past six weeks, and our appointment has been re-scheduled 4 times. Each of these 4 times we have been told that the technician is either overbooked or has called in sick, or is not available. They went as far as telling me the technician has called in sick two hours after he was suppose to be at the house in there 8-12 window that they give you, and after I called customer service to inquire that he was stil coming and they confirmed and told me that I had two other customers ahead of me. The Seas Customer Repair Department needs more than a re-vamp, they need to learn that in this business, you better please the customer or you wont have any. Extremely disappointed and disgusted. Will never purchase another appliance from Sears due to the lack of Customer Repair Service. Eric Shoemaker 7/30/10 I have purchased many Kenmore appliances from Sears over the years, but will NEVER again after dealing with your service department for my Kenmore-Bosch dishwasher. I have just had to cancell the 3rd service call for my dishwasher due to the service tech not being on time and I had prior commitments and couldn't wait past my 4 hour window. My dishwasher hasn't worked properly for over 3 weeks, and I'm not happy.after spending $129.00 for the first call. The second call the service tech was in my house 5 minutes and thought he had a new diagnosis, but it wasn't correct. I called the next day, and was told I had to wait a week for a recall, which would be between 12& 4 on 7/30. At 3:40 the tech called and in formed me he wouldn't be able to make till at least 6 pm. This is also the second time your techs had no record of my call and said I would need to pay for the call? Lousy record keeping. I have been in the HVAC business for over 25 years ,and if the company I work for EVER treated customers like the way Sears does, they would be out of business. I am taking this complaint to every agency possible. I would expect a response in the form of a phone call or email as soon as possible, or I will continue to make phone calls to your corporate office I can be reached at eric4049@ptd.net, and I can give you my personal onformation polly weisberger 8/2/10 I purchased a Kenmore refrigerator last July 2009. It has not work since June 2010. I called to set a repair appt. The soonest sears could come was July 22nd. I waited all day on the 22nd and no one showed. I called sears back and was told the tech did not show for work and no one bothered to call me. I spent the rest of the day trying to reschedule and left messages for Tom the service supervisor . He could not be bothered to return my messages. Today Aug 2nd was the soonest they could schedule me. I called and am waiting only to be told I was on the schedule but no tech had been assigned to my job!! I have spoken to corporate and they have refused to call and find out when the tech will be able to get here. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. LOEWES AT LEAST GIVES A LOANER FRIDGE. I HAVE BEEN WITHOUT A REFRIGERATOR FOR A MONTH NOW AND IT WAS BOUGHT NEW!! Kym Tormey 8/3/10 On 8/2/10, I scheduled a repair call on-line with Sears for a dryer repair. I received a confirmation e-mail stating that they would be at my home on 8/3 between 8am and 12pm. When they didn't show up by 2:30pm, I called the service hotline. They informed me that someone called my house and reported that there was no answer but they left a message saying that they had to re-schedule the appointment. It turned out that they did not call the number that I gave them, which was also confirmed as a contact on their verification e-mail. They were calling an old number that they had on file with my name. There was not one person in the three departments that I was transferred to that could help me in any way. My husband had to lose a days pay and if we wanted their services, would have to take another entire day off because they could only give me a 4 hour window rather than make me the first repair on their list. My question - what kind of customer service is this? Does Sears not place any importance on relationships??? I can tell you that I will NEVER buy from them again, nor will any of our family members. In this economy, one cannot afford to lose a days pay. Sears refused to even take money off of the serivce call, so what are they losing by not keeping up their end of an agreement? NOTHING... unless they lose me as a customer. I typically buy school clothes, appliances and christmas gifts in Sears. NEVER AGAIN!!! I will only deal with companies that value my business and Sears has been quite clear that they do not care about it!!! Helen Ann DiPreta 8/4/10 If I could have put a "0" in your rating regarding your Rebate Program I would have done so. I purchased box spring and mattress on 6/28/10 and was eligible for $75 rebate, which would take the place of "free shipping and handling". Box spring was damaged and replaced. I was approved and then approval was revoked because I "returned" an item. The item was returned, but replaced as well - making it even in my mind. Phone calls and a store visit have resulted in my still being ineligible for the rebate. The sales check numbers are: 025240824157 for original purchase; 025248625445 for return and replacement. If you require copies of all the e-mails and the sales receipts, I will be happy to oblige. The rebate program was H100122. This is the second time I have had an extremely trying time with obtaining a rebate. The first time was a store clerk error, which amounted to me spending an inordinate amount of time trying to straighten it out. A supervisor in the local store finally resolved it for me. I am beginning to believe this Rebate system is nothing but a fraud. Yvonne Sanchez 8/5/10 I live in Webster,TX and I took my son along with my in-laws and my husband to the Baybrook Mall Sear's protraits and they wer very rude to us and gave us the wrong prices and then told us a whole different price once we were done. Then we left and my mom went to pick up the pictures since she wasn't able to go for the session and while she was there, the manager of the studio was talking about my mother in law and told my mom a very bad racial thing about my mother in law. I will never go back to that protrait studio ever again. F. Mazziotta 8/6/10 As our story is not yet complete, like many of you we have been life long SEARS customers. Our ongoing saga is a (not yet 2 years old) refrigerator. We waited for service, then had to wait for a compressor (1 day), then had to wait for service (7 days AFTER the compressor replacement arrived) to put the compressor in our refrigerator, service was completed 8/4/10, it is now 8/6/10 and the refrigerator has failed a second time. We are now back where we started waiting for service, which is scheduled 8/12. As most folks turn to the Better Business Bureau to check out a company, we will turn to them and file a complaint. This will ensure that if ANYONE does check, at least our complaint will be available. Any further action (option for small claims court) remains to be determined. We, like many of you, have reconsidered any future business with SEARS. ATRUSKOSKI 8/6/10 I AM SO ANGRY I JUST SPENT THE WHOLE DAY WAITING FOR SEARS REPAIR SERVICE TODAY AFTER CALLING THE DISPATCH OFFICE I WAS TOLD THAT THE TECH SHOULD BE THERE BUT SHE WOULD CALL HIM AND GET BACK TO ME .SHE NEVER CALLED SO I WAS FORCED TO DIAL 1-800-4MY-HOME AFTER 45 MINUTES AND 4 PEOPLE LATER I WAS TOLD THAT THE TECH WAS OVER BOOKED AND WOULD NEED TO RESCHEDULE THE SOONEST DATE IS ONE WEEK FROM NOW .TO TOP IT ALL OFF WHEN I LISTENED TO THEANSWERING MACHINE AT MY OTHER HOUSE THAT THEY KNEW THEY COULDANT REACH ME AT THEY HAD CALLED HOURS AHEAD OF TIME TO SAY THE REPAIR TECH FORGOT THE PARTS!THE RIGHT HAND HAS NO CLUE WHAT THE LEFT IS DOING IFYOUR GOING TO BS AT LEAST GET YOUR LIES STRAIGHT. THE REFRIGERATOR I AM HAVING SERVICED WAS PURCHASED IN AUGUST OF 09 AND IS UNDER WARRANTY THE TECH THAT DIAGNOSED IT SAID HE HAD NEVER SEEN A FIRDGE THAT NEEDS SO MANY PARTS. THE PARTS ORDERED WERE THE COMPRESSOR THE CONDENSOR AND THE COOLING UNIT HE SAID THEY WANT HIM TO RETROFIT A NEW COPPER CLAD STEEL LINE WHICH WOULD ABANDOND THE OLD LINE AND DRILL A HOLE IN THE BACK OF THE FREEZER AND RUN A NEW LINE.HE WAS SURPRISED THAT THEY WOULD NOT REPLACE THE UNIT SEEING THE TOTAL COST WAS DOUBLE THE VALUE OF THE UNIT.BUT I UNDERSTAND THAT THE VENDOR THAT MAKES THE PARTS WILL SUPPLY NEW PARTS FREE TO SEARS AND SEARS WILL MAKE THEM EAT THE LABOR AND PARTS BEACAUSE IF THEY REFUSE THE MANUFACTURE OF THE UNIT WILL BUY PARTS FROM ANOTHER VENDOR .THAT DOESANT HELP ME AT ALL OR ANY OF THE PEOPLE ON THIS COMPLAINT ROSTER.I THINK A CLASS ACTION LAW SUIT MIGHT DO THE TRICK BY THE LOOKS OF THIS ROSTER THERE ARE ALOT OF PROBLEMS WITH THE UNITS SOLD BUT MOSTLY THE SERVICE END. I DEAL WITH A LOCALLY OWNED SEARS AND THE OWNER IS A REALLY NICE GUY I HAVE BOUGHT SO MANY ITEMS AND MOST HAVE BEEN GOOD SO WHEN THEY LOOK UP YOU ACCOUNT BY YOUR PHONE NUMBER AND SEE 5 PAGES OF APPLIANCES IN 10 YEARS YOU THINK IF THE LOCAL SEARS GUYS VALUE ME THAN SO SHOULD CORPRATE ! ALL I WANT IS A NEW FRIDGE PLEASE MAKE IT HAPPEN IM SURE MY LOCAL GUYS WOULD NOT LIKE THE BAD PRESS THAT IS COMING THEIR WAY AND I HATE TO DO IT TO THEM BUT SOMETHING MUST BE DONE! ESPECIALLY AFTER SEEING SO MANY UNHAPPY CUSTOMERS .IF SEARS READS THIS AND DECIDES THEY WANT TO CONTACT ME THEY CAN E- MAIL ATRUSKOSKI@CHARTER.NET. PS WHEN I MENTIONED REIMBURSMENT FOR MY MISSED WORK THEY LAUGHED ! A. Norbut 8/9/10 Earlier this year I purchased a refrigerator and stove from Sears. I called for service on the refrigerator back in early June and set up a repair appointment for Saturday July 24th (almost a month after my call, which was the first availalbe Saturday appointment). Sears service department then called me the day before and cancelled my scheduled appointment apparently due to a technician on being in the area that day. Since the cancellation of my appointment I have made several attempts to reschedule this appointment around my work schedule, but any day that works for my schedule is not ever available with the service department. I just called today to try to arrange to reschedule this appointment for either Saturday 8/21, 9/24 or Friday 9/17/10 and was told that the dates are not available and if I wish to try to schedule for 9/17/10 that I would have to call back next week since that schedule is not available yet. I have spent so much time and effort in trying to reschedule this appointment it's ridiculous. Sears service is absolutely terrible, they need to focus more on customer satisfaction and accomodation. I do not plan on purchasing any appliances from Sears in the future nor would I recommend it to anyone else. Amy Hancock 8/8/10 After purchasing all new appliance from Sears in Redding, Ca I am annoyed to say the least at the 5 service calls I have had to make in order to get my stove to use the clean feature- After 40 minutes it shuts down. 2 of the repair men say it is a fire hazard. The components in the back of the stove are burned...Will it take my house catching fire to get corporate to deal with this! I am now on my sixth service call! They have spent more money on the parts than the stove is worth. I keep asking for a replacment, but they say they can't. T. Marshall 8/9/10 After spending over 2500.00 at Sears plus delivery charges .We were treated very bad and still do not have the items we order. We paid for delivery of a f Fridgerator,stove and dishwasher we were given a delivery date of 8-6-10. We paid for items on 8-1-10,We had contractor waiting to install they were never delived ,Then we went to the bowie md. office in which we bought item they assured us we will recieve 8-9-10 we had contractor waiting to install in which we have to paid license plummers to come out again we never recieved the manger promise to call back, Whenever recieve his call we will cancel order Sears has horrible customer service. I WILL BE SURE NEVER TO SPEND MY MONEY AT SEARS AGAIN. Not only that they have the nerve not to anwser their phone if you don't believe me call (301-809-5000)I GUARANTEE YOU WILL NOT GET A Answer. Be sure to ask for large appliances, They not busy go into the store they just standing around. ONE THING I LEARNED IS GO TO THE TOP YOU WILL FIND OUT THE REAL PROBLEM THE MANGER DON'T CARE SO THE EMPLOYEE FOLLOW DON'T GO TO SEARS IN BOWIE NEW TOWN CENTER IT HORRIBLE. K. Santoro 8/10/10 Sears Repair Service was called in July 2010 because the Sears Kenmore Oasis washer was leaving black marks/spots/smudges on the clothing. • A technician came out on July 16, 2009. He indicated a new tub was needed. He ordered the part and scheduled a follow up appointment on July 23, 2010. • On July 23, no one showed up. I called service and was told the appointment that the technician schedule was not a “true appointment” and that is was only a “pre-appointment” although my receipt with the ordered part number stated a return date of July 23rd. • On July 30, the technician arrived and replaced tub. He said it was ok to use machine but 3 more parts needed to be ordered. Another appointment was scheduled for August 6. • I used the machine on August 1st to no avail. The washer would not drain the water and I ended up having to hand ring-out the clothes and bail most of the water from the machine by hand. The machine is now showing an “LD” code. • The 3 parts arrived on August 4th. However, again, no technician arrived on August 6th. I called service and they gave me yet another appointment for August 9th. • August 9th - again, no technician arrived. I was on the phone no less than 2 hours on August 9th trying to straighten this mess out. I have now been given an appt on Tuesday, August 10th. I was told that I would be reimbursed $100 for 4 weeks of a non functioning washer (maximum laundry reimbursement). However, I still have a non functioning washer. I even offered to have a 3rd party come and repair the machine but was told that Sears would not reimburse a 3rd party. I was also offered reimbursement for a “rental washer” but I would have to pay to have it hooked up– Seriously? Where in the heck would I install yet another washer? I have now been without a functioning washer for 5 weeks. I’ve spent money to have clothes laundered, I have taken off 5 days from work to wait for repair people, and my children are sharing their “summer adventure” tales of waiting the Sears Repairman in their summer essays. What about Sears’ motto…”we fix it right the first time”???? STAY AWAY FROM SEARS!!!! F. Jonas 8/10/10 I just got off the phone for 1 hr and 16 min. 34 sec. with Sears. What a DAMM run around. I took off work again to get my riding lawn mower fixed. The call me 30 minutes after he is supposed to be here and said he has called in sick. He is the only service tech. in San Antonio. I can not believe this. First lets start from the top. June 24, 2010 came to fix mower, had no belts on the vehicle. Ordered belts received two weeks later. Three weeks later I call to find out when there coming to fix mower. The lady tells me we have schedule you for Aug 10. (wow that would have been nice to know. I take off work again, and then they don't show up. I tell them thats unacceptable send someone else out. THey say "No" I get transferred 8 times "yes" and no one can speak to each other every time you phone number and name and "Its a pleasure serving you and how may I help you. They don't give a %^%$% about you.Then they promise me a 6 month extension on my service contract since it expired during this feasco. Then they call me back and say "oh, I have to take that back we can not give you that. I ask for a used lawn mower to mow my 2 1/2 acres they say no. I said you have a service center less than 15 minutes from my house can I just borrow one. "No". I said will you pay the mowing bills I have to pay since June 24, once again "No".Then they said we can give you 10% off of a new product "no". Then they said you can have a 6 month extension on your mower, and rescheduled I finally said "ok". They then called me back and said no we can not give that to you unless you renew your warranty.Wow that was from Customer resolutions, wow Sears has really gone down hill from how they used to be. "WE FIX IT RIGHT THE FIRST TIME" YA RIGHT STAY AWAY FROM SEARS. Then I found out from the technican that I really never bought a Husgavarna it really is a sears mower just using there name and paint color. Wow lying, deceatful what a company. Sorry about spelling typing fast. Norman Campbell 8/10/10 I have use sears for the last time I never seen such a poor store charles flick 8/12/10 you must have soo many complaints about the tire center at sears Naples fl. I have been there 3 times to purchase and the last time i said I would never go back. well the tire i wanted was $90.00 cheaper at sears so I sucked it up and went back. the service was so bad that i decided to go to tire kingdom and spend $200.00 more because it really is that bad. I would rather be in jaail then wait in that stor again for a no help employee that spends more time on the phone then working Michael J. DeCarlo 8/11/10 My story's the same. If that's the way Sears treats customers, I'm out of here! One time shame on me; two times shame on you. Virginia Rowe 8/11/10 We purchased a Kenmore Air Conditioner Model # 580.76129300 from Sears in 2003. We used it at a Lake House for probably 5 months total in 7 years. The digital control pad went out and would not turn on. The part #6871A20319C that is normally used was discontinued and a new control RFR-CGI replaced it. The new control is $149.00 for an Air Conditioner that cost around $350.00. Obviously the control was flawed and had to be replaced and yet you have the audacity to charge such an outrageous amount. Sears should have corrected their design flaw for free. This part also has to be ordered by a technician that must come to the residence For $100.00 Labor charge. So now we are up to $250.00. Spoke with Supervisor she concurred this is the cheapest they can sell this part for. Rather trash the Air Conditioner then give Sears another penny. Gabe A 8/11/10 Sears Repair Department is absolutely the worst I have ever dealt with. I have been waiting for 2 weeks for them to come and repair a belt on a washing machine in our home. I have rescheduled 3 times already and each time it is between 10-2 pm but they never come nor do they ever call to let me know it has been rescheduled. Only after calling Sears back do we learn that they had to reschedule due to timing conflicts. I have a life and cannot begin to tell you the opportunity cost of my time that has been lost for this repair effort nor the additional laundromat fees. I only hope other consumers take SERIOUS precautions prior to buying ANYTHING from Sears in the future. I will definitely never ever go back to them again. Teresa 8/15/10 No STAR! I put in a layaway for a tv paid up to $726 the lawaway was canceled because it was no longer avalible on 7/25 i still have not recieved my refund. I've called coorporate iv been to the store who told me to call in teh first place just to have coorporate tell me to go to the store. i dont know who gone find my money but if you have any suggestions beforw i end up on the news please suggest L. Young 8/17/10 While shopping at Sears in Westminster, CO. I discovered the advertising over the intercom was all in Spanish and not repeated in English. Do you not realize this is America and not Mexico? Everything we see in packages, is also printed in Spanish. Why not have it printed in French, German or Latin? I felt insulted as I listened to the messages & couldn't understand them. Please tell me why this is your practice. Josephine Restaino 8/19/10 Every time I call to have a person come out to reapair something, I get the run around first they give yoiu a two week date then two or three days before the date they call to change the date cause they don't have the man power? Then give me a refund on my payment! you can't give me the service then don't sell me the contract! I will stop buying from Sears from now on! Dr. James Stewart 8/20/10 Sears has now become a porn company. A company that used to contribute to the building up of our country has now begun to pull it down. I will never buy anything from Sears or Lands End again...this is a sad day as I have been a faithful customer for almost 30 years. However, this relationship ends today. Melinda H. Clark 8/23/10 Today, 8/23/10, I entered the Battle Creek, MI between the hours of 3:00pm and 4:00pm, to purchase a sewing machine table. I managed to find, on my own, a catalog listing the various machine tables. After finding the table I wanted, I looked around for a sales person to help me. I walked down the isle saw a saleslady, but she went to a couple that enter the store after me. So I continued down the isle again, saw a salesman he saw me and he started to turn away until I approached him and ask if he worked in the store. His response "hummmm ugh" in a very rude unprofessional tone. I paused thought about his response and his attitude, and said "you know never mind" I also enquired about the number of this store, and he asked do you want the phone number too. I replied no thank I have the number I'll need. Not only did the store loose a $700.00 sale, but I will never shop in that store again. And will discuss what happened to me to all who will listen. Quality service is a lost custom in today's workplace. Brad Abrams 8/20/10 To The CEO Bruce Johnson of sears i have tried every one that i could to get the refrigerator replaced and finally i got the people at sears to get a repair done when they just should have replaced the unit i am still trying to get the refrigerator replaced. It's now six years and today was the first day i was told about the escalation Department i have bin trying to get help getting this refrigerator replace every time i called sears the people in the department tell me that my warranty is out but never helped then in o7/08 the person got smart and had the Kenmore people get to cover the unit this was not help they spent 813.66 on parts and the valued repair was 1185.98 i have a receipt from the teak the truck was from sears and all i no is i just want you to contact Doreen id# 58960 at 1800-4790-6351 that she could get the hole look at what had happen. I just would like sears and Kenmore to pleas replace the refrigerator this unit has bin the worst nightmare when the warranty runs out its not over but that's all you get from the people that answer the phones at sears well can you pleas get me a new refrigerator delivered Brad Abrams dallas tx 75253 Hazel Epperson 8/21/10 My 84 year old neighbor bought a G.E. Fridge from Sears on June 2, 2010. On August 18, 2010 it stopped working. Sears offered to come and fix it on September 29th - 6 weeks from the call. When she explained her age - they said they would come on September 14th - 4 weeks from her call. This woman lives alone and is not able to go to the supermarket every day because she has no way to keep food cold. SHAME ON SEARS - that they would treat any customer that way - let alone an elderly one. I called the store for her, hoping to find some sympathetic person who would help, what was I thinking? This is wrong on so may levels, I cannot even describe how upsetting this is. She is making monthly payments from her Social Security check for something that does not work. She was so upset when they would not help her, she sat down and cried. ONCE AGAIN - SHAME ON SEARS!!!!!!!!! Gary Maurer 8/27/10 To whom it may concern; I know that in the 50s a person could buy a house in a kit form then assemble it on the building lot. Well it is not a house I am interested in, but the car that Sears could order for a person. the car was the Henery "J". I was wondering if maybe some where in some warehouse there might be one covered up with boxes and such. I am a retired mechanic of 33 years and I would like to build one Henery "J" to have something different from the other clasic cars. In fact, there is one man that I see on TV now and again and he has made one fast and different looking drag racer for himself. This is something my wife and I would enjoy doing. 4 years ago we built a 1973 Dodge Charger for the short oval race tracks and we had alot of fun. If you think that just maybe someone in the Sears Family that might know where there is such a car, please let me know. Thank you for your time in advance, Gary Maurer.........mylababby@aol.com , that will put you in touch with me. Connie Tate 8/28/10 I will never buy from Sears. I am done with them. I have a 12 year warranty Kenmore Power Miser 12+ electric hot water heater. It is leaking, has damaged my carpet and pad now in the basement hall and adjacent bathroom. I've contacted the Sears 1-8004-MY-HOME # numerous times throughout the week trying to get this hot water tank replaced. Technician was scheduled this morning from 8 to noon. Yep sure enough tank is defective and leaking. I am appalled at the treatment I have received from the call center and being transferred from one dept. to another dept, told one thing, told another and lied to or not informed correctly. I was told the hot water tank would be replaced and my total installation charges would be $129.99 under the warranty. However, when I get called for setting up delivery of the tank to be replaced and installed by their installers, I'm told I would have to pay $289.99. I told them I was told $129.99. I'm told to call the 4 MY Home # back to get that verified and I'm transferred all around again and by the time I get to the fourth person, I'm in tears. I have a damaged carpet and pad now, no hot water for a week, and still not tank. I can't get a live person at the local store. They told me my options were to pick up the replacement tank at the store myself, pay $69.99 to have it delivered to me, or NO TANK AT ALL! Yet it is a warrantied item and they will not honor the $129.99 installation charge they told me was all I'd be charged now. I feel they should honor what they told me especially do to the hassle I've dealt with and the damages I have now in my basement carpet and pad. Sears has gone down to the tubes. They used to be a reputable customer service oriented company but they don't give a rat's ass about people anymore (customers nor their employees). I am done with Sears. I have nothing good to say about them to anyone. I'm reporting them to my local TV station with the situation I have right now with the hot water tank. And I will NEVER never shop at Sears again. I stopped shopping at KMart years ago because there prices are so high. Walmart beats them hands down on prices. But all my appliances will be bought from Lowe's or Home Depot from now on where I get treated properly and get warrantied items taken care of immediately. Sears, you are history. S. Robinson 8/29/10 I was online only moments ago ordering bras that were advertised at 9.99 on the website. The ad clearly says 50% off of 20.00, $9.99 plus 15% off due to a special. The price showed 8.43 until I hit checkout and the price jumped to 12.00! I contacted customer service who told me there was a mistake and the it dept had been made aware to correct it. I told them I would cancel my order (over $125) if they did not honor the advertised price. The rep quoted to me the terms and service agreement that sears has the right to cancel all orders based on price... are you serious!!??? I'm pretty sure that is some form of bait and switch. Advertise for one and raise the price during checkout?? Then when you are caught to say it is an error, but not offer anything to the consumer... I cancelled my order and will tell everyone I know how much Sears stinks. Theresa 9/4/10 Sears Home Servies is the worse service I ever experienced in my life. I was on the phone for an hour and 10 minutes. I was offered a 2 week appointment to schedule a repair of my fridge. Lost a lot of food, cancelled my long weekend trip to Vegas with my family. A Sears Represntative put me on hold for 17 minutes when I asked for a supervisor. Very bad service. tom 9/6/10 My wife and I are looking to buy a microwave oven, we go to the store and find a bunch of displays, none of which we like. There is another couple looking for a microwave also. We've never met them before but we are comparing what is on your shelf. We notice 6 microwaves in their box's in the middle of the aisle and ask if we can see one. The associate states he'll be right back and after a few minutes he returns and states to us (not very nicely)"The vaccume salesman says it's just like that one" and points to one on the shelf. It was nothing like the one on the shelf..nothing at all, We explained that and asked if we could see it and he said "no" (he wouldn't even look at the box to see if it was different) Surprised we asked to see a manager, he said "fine" and briskly walked away. Both my wife and I and the other couple were rather taken aback by his rudeness. After watching him, the manager, and two other associates have a discussion while pointing at us the manager came over and asked if there was anything he could do for us. We simply asked if we could see the microwave in the box, He stated that he would not open a box. we asked if he could put one on display as there was a tag for one on the shelf but the shelf was empty, he stated "if I open one we won't be able to sell it" so I asked him if he expected us to buy a microwave based soley on the picture on the side of the box? he stated "yes" the other couple and my wife looked at him and said "you have two potential sales here but we would like to see it before buying it" he pointed at the box and sorry but I won't open it. Not only have you lost two potential sales but you just lost a customer for life, probably two customers I suspect. A comsumer should not be expected to stare at a box in the store and not be allowed to see whats inside and be further expected to buy it. The attitude of the associates and manager were such that it completely soured our taste for doing buisness with sears. I have never seen a poorer display of customer service, at all...good bye! I will surely tell my friends and family about this experience. Sheila Spriggs 9/7/10 I bought my Maytage Neptune washer and dryer from Sears several years ago and just experience the washer motor stop working. I had several appointments that were promised to me that no one called or show up to repair the washer. I have had the part for 2 weeks now and no one at Sears seem to care enough for the customers valuable time. I have lost time from work and countless hours on Saturday appointments that I could have done something else beside waiting on a service person that did not have any intensions of showing up. Finally, this has cost me Laundry mat money time off work and wasted time. This is the worst experience by a large company that I have ever seen. I will let everyone know how I was treated. Ms. Parker 9/7/10 I am apolled at the treatment that my 80 year mother received from sears service department! My father and mother both have been customers for decades and it hard to believe that Sears was once a well respected place of business. My mother purchased a airconditioner abd began to have some problems with. It was serviced and fixed so many times they just gave her a new unit.(Supposedlly?)The new unit is not a year old and now it is doing that same thing the old one was. So here we go again dealing with the service department. A maintain agreement only means we will maintain whenever we get to it! Please hear me..we are in La. and the heat index is ridiculous! So not we have to start this ritual all over again, waits days for a technician to come and look at it, then her says parts have to be ordered, then a few days later you get another call saying that ooh yeh by the way your part is on back order and we dont know when it will be in! Are you serious! WHY doesn't a company as large as sears have there own parts? This is truly a inconvenience and hard to understand. Once they get it then you have to call back and have someone to come out again in put in on, this also takes days? So you are looking at a process that takes weeks when a customer has a maintain agreement? Wow Sears..this is good, you guys need to revamp this practice before you loose buckets of customers. No one wants to feel that they are not important especially loyal customers of 50 years! Truly Disgusted!!!!! 9/7/10 This is amazing! I was going to write about my experience but i see that you guys are very aware that your maintenance and service centers suck! There is no need for me to discuss my problems with you losers because i see with my own eyes theres enough of this on this page already. This is pathetic! Patsy Monaco 9/7/10 After reading these reviews it appears they DO NOT have customer service. We purchased a Kenmore Washer, Model 79642198900, on 08/25/10. The washer quit working over 2 weeks ago, and I am still trying to get someone to fix it. The last technician came out and said that LG knew they were having problems with the panel on the front of the washer and she had to order the part. She said it would take a week to get it and scheduled the appointment to put it in for today, 09/07/10 between 8-12. Today, 09/07/10, I received a recorded message that they would be out 09/08/10 between 8-12. I called the so-called 'customer service' department to question why they were not keeping the appointment I had. I talked with Jessica and she transferred me to 'technical support' department. I finally talked with Aaron, who said he was a supervisor. I explained my appointment was today, not tomorrow. I told him I had someone at work today to answer phones while I went home to wait for them for fix the washer. He said he didn't have any technicians available today. I told him he could just send someone when they are through with their route and pay them overtime. I told him it wasn't my problem - my appointment was today and the technician gave me a note which showed "Tuesday 8-12, 9-7". She even circled the 9-7. He never offered to try to help at all - all he said was they had me scheduled for 9-8-10. I WILL NEVER BUY FROM SEARS AGAIN!!!!! I always wondered why there was hardly any people in the stores, now I now why. NO CUSTOMER SERVICE.  Write A Review For Sears Corporate Headquarters Note: This is not to be used to contact Sears Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Sears. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

Other Headquarters  Sea World Corporate Office  Petsmart Corporate Office  T-Mobile Corporate Office  American Eagle Outfitters Corporate Office  Blockbuster Corporate Office  Mcdonalds Corporate Office  Verizon Wireless Corporate Office  Ruby Tuesday Corporate Office  AT&T Corporate Office  Bass Pro Shops, Inc Corporate Office  Bojangles' Holdings, Inc Corporate Office  Capital One Financial Corporation Corporate Office  Bright House Corporate Office  Kohls Corporate Office  Winn-Dixie Stores, Inc Corporate Office  Menards Corporate Office  Under Armour, Inc Corporate Office  Bank of America Corporate Office  Barnes & Noble Corporate Office  Little Caesars Pizza Corporate Office  Quiznos Corporate Office  Papa Johns Corporate Office  Dsw Inc Corporate Office  Golden Corral Corporate Office  Subway Corporate Office  more

Copyright © 2009 eCorporateOffices - Privacy Policy - Contact Us - Kmart Locations