Publix Super Markets, Inc Corporate Office | Headquarters 3300 Publix Corporate Pkwy. Lakeland, FL 33811 (863)688-1188 Reviews For Publix Super Markets, Inc Corporate Office Derrick Sandsburg 5/24/12 I shop at the store at 3343 South Orange Blossom Trail, Kissimmee, FL. I have called corporate numerous times, including the store manager. There is an extremely rude employee there.. her name tag says BECKY. She has blond hair and when I asked one of the kids that worked there what her last name was ( I wanted to make sure I was talking about the right girl) I was told her last name is Waldron. She is the town joke. Why she is the first thing you see when you walk into that beautiful store is beyond me. She swears, is rude, will snap her fingers at you... you can hear her 'F this and F that to these teenagers that work there.. Why is she still there? How many people have to complain? Never have I met such a rude person... as soon as you walk in that's the consensus.. Seriously guys... your store rocks but people are talking about the kind of people you are hiring... She is a waste of your space and money. Please fix it. Thank you. sandy 5/21/12 I have worked for 4 years,,The manergers are rude to employers,no respect,and they will treat employers like shit expecially Publix in Miami Hallandale Beach,OH MY GOD theres a Bakery supervisor and assistance supervisor still presently working there she is a nasty azz woman be on the phone talkin bout what guy she picked up and screw and what they did,there was a lady work in the bakery who wrked in another bakery for another company,she was treated like a dog(coloured not from America)i witness carlos curse her shout at her tell her why she do not quit and when she reported him to the store manager (he wanted her to be fired)instead of him being punished for cursing at her he lied on her and had the Deli supervisor come in the meeting and lied on her also ,the lady was crying he told her to go home or he will override her clock in ,well at the meeting she was supsended for 2 days no pay because she answer him back,she has been picked onn by him at every chance ,hes hispanic shes black,there are some very nice hispanic ppl but he is nasty,than the assistance supervisor started to pick on her timming her when she go for the mop bucker,telling her she stealing publix money and shes a slacker if she making a cake and mess up they take pictures and tell her she getting paid for nothing but other decorators who been there 15-25 years are allowed to make mistakes and nothing is said to them,if the lady checkin the book to make sure shes fixing something correct the assistance supervisor will fuss her saying you been working her long enought to know how to fix stuff you slackin on the job staling time, this lady cannot do anything without being a victim of these 2 slime balls I felt so sorry for her but we were told to mind our own business sometimes this lady cry because of the disrespect she recieves from these ppl,other ppl go for mop and bucket no one gets timed ppl talk on the phone its okay if she do it shes told to get out other ppl call in sick she called in once and they gave her AWOL every week she got a pink slip.and than she tried to get a transfer to another store where she was told to transmit a transfer and they will take her ,they put so much crap in her transfer that the other store told her they cannot take her anymore,plus he transfer another hispanic into the bakery and took all the lady hours from 30 giving her 2 days a week 14 hours and the other lady who has no experience 28-30 hours weekly even tho the first lady was hire as a decorator,well after trying all she could and never understang why they hated her so much she quit,it so sad that people are treated like thgat for no reason and she never knew that he never wanted to hire her from the start,but because she answer him back he forced her to quit knowing she could not pay her rent without her hours she will have to move again,but Karma will come to both of them. Theresa Taxpayer 5/21/12 Publix looks the other way when Welfare (EBT card holders) buy a $600 and up a Wedding cake to feed 100 or more people. It's meant for a needy family for necessary food only. Also against the law is to use the EBT card for non food items, and the wedding cake has a lot of plastic toys, and other non food item on the cake and they put that in the price of the cake. This is been going on forever and still going on at this time, especially in Charleston, SC. It's been encouraged from Publix corp. all the way to store manager. (Store managers get bonuses for their stores sales, etc.) If you do the math, we did, that's millions of dollars being abused from the taxpayers and profit for Publix. Also what it really means of their slogan "Where shopping is a pleasure", is that everybody in the corporate offices, their computer is always on the stock ticker page and that's where the pleasure comes in play. While their employees are treated like slaves, dictatorship, micromanaged and their store managers are clueless, uneducated and no experience in dealing with employees nor customer service and most have personality issues, and the track record shows that's the type they promote to Store managers besides nepotism and cronyism. harold oxberger 5/2/12 hi i would like to get in contact with someone there to talk to you about your roofs at the plant in lakeland,fl i have a 100% syntheic white rubber with the most rust inhibitor by law,it will dramatically reduce roof temperatures and cooling related energy bills,it will drop the temp in your buildings,it will out last any other proudect on the market todate, it will not peel or chip, it is for all types of roofs metal wood concrete,it is a energy star partner, you can contact me eather by phone or email if you would like more info on this phone 863-582-2508,email allstatescoatings@yahoo.com thank you for your time harold oxberger Jessie 4/30/12 I have shopped at Publix for over 30 yrs., mostly because it is close. In the past couple of years, I have noticed how they put much of their effort into their customers & little or no care to their employees who represent them. Having been an employer for 40 yrs.,I know if treat your employees with diginity & respect, that effort will show in their work performace. There are cameras in the office watching every move made, no real problem with that. But, I personally know several of their employees from 2 different Publix stores & I can tell you that if they look crosseyed, they are called into the office, chastised & written up. Each write up goes against their record & can result in not getting a raise or firing. The rule of baggers to put their hand on the shopping cart & practically insisting that they help customers out with their groceries is annoying to me & friends I have asked regarding how they feel about this. Employees get called in for not following that rule. Yet,I often have had managers bag my groceries & not touch my cart or ask if I wanted help out. One friend said "I feel like I am in the military, they call me in about every nit picking thing." Publix should train their managers in the proper treatment of their employees. I work with the elderly & can say with experience, that a simple smile goes a very long way. Wake up Publix, your employees are people too. sarah 5/1/12 I bought a liter bottle of publix spring water in columbia south carolina...woke up from a nap thirsty...opened the new bottle and was shocked by the taste ...after taking abig gulp i almost threw up...it smelled bad..i brought it back to the store..they all agreed it smelled horrible..im bringing it in to be tested tomorrow...and want to know where this "spring water" comes from....dont drink it till you find out.... Jennifer Mullins 4/14/12 I love the Publix Pharmacist in Brentwood,Tn off Old Hickory Blvd--Dawn and China always make my day whenever I go in there. They are sooo personable and caring to each one of their customers. It is soo nice going in and they ask How you are doing or how are the kids--love love them!!! but today I went to the Publix in Bellevue,Tn off of Highway 70 south--WHEW what a differance--the Pharmacist name MONROE--- has to be the rudest Pharmacist I have come across--I called that pharmacy to refill a perscription bc I had one refill left mind u (on the bottle it said last date filled 3-7-2012 1 refill left until 4-21-2012-- over the phone the tech let me know there was 1 refill left but when I got there MONROE said that I didnt have any refills--sooo I kept trying to understand but he kept bickering with me--so I just said "I am really sorry I just want to understand" WHEW he said there was nothing he could do and I even brought the bottle in--soooooo here is the kicker--I called China at the Brentwood location and she said she would call him to release the perscription--so she could see it well what do ya know there it was 1 REFILL left! soo needless to say I will not be going back to that pharmacy in bellevue-- awful customer service by MONROE--you should be ashamed of yourself!!!! Patrick jasniak. 954-667-4863 4/12/12 I've been a customer of publix for a very long time for the great service at the grocery store. However there pharmacy is a joke and very disrespectful to me and in no way are they trying to help me at all ever. I have had chronic back problems and a serious spinal injury and I'm required to get a controlled medication and publix always shuts me down and never fills my prescription. They always say they don't have it and have ordered it but months go by and they never fill my prescription. This is such discrimination, it makes no sense having such a good grocery store but such a bad pharmacy that doesn't care about you. magdolna nagy 3/22/12 Magdolna Nagy 200 NE 175 Streets North Miami Beach, FL 33160 Cell: 305-725-9316 E-mail: magdolnam@aol.com Date: 2/28/2012 Store Number: 00080 Publix Markets Corporate Office Headquarters 3300 Publix Corporate Parkway Lakeland Florida 33811 Corporate Phone Number: 1-863-688-1188 To Publix Markets Corporate Office Headquarters Counselors I would like to inform the Publix Markets Corporate Office Headquarters representative that I applied at least four times to a position at the Publix Jefferson Super Center located at 850 North Miami Beach Blvd, North Miami Beach, FL Phone: 305-945-7426, Store Manager: Lazaro Leal, I never was called for a job interview by the store manager. I called up the store to get informed if I am qualified for a position but I never get an answer from the Publix Jefferson Super Center store manager. I would like to get informed why I am discriminated by the Publix Jefferson Super Center store manager. The Publix Jefferson Super Center store manager hires employees in a daily bases but I never get a job interview by the store manager. I am asking the Publix Markets Corporate Office Headquarters representative to investigate why I am not qualified for a job interview at the Publix Jefferson Super Center or another Publix store. The manager from the Publix Jefferson Super Center who is Lazaro Leal is talking nasty with me when I go to the Publix to do some shopping. Submitted to the Publix Markets Corporate Office Headquarters Counselors Tant 3/15/12 I would like to express my deepest thanks to Publix. I went to the Publix on Neptune tonight to pick up somemore Excedrine Migraine because my son and I get migraines. I could not find this product, so I asked your Pharmacist. She stated that this product had been pulled off of your shelfs, and I needed to go home to do research to find out the reason why. Since I knew that this was not good customer service skills, I went to your manager, Pat, to explain the situation. I told him that my son was my concern and priority in life, and I needed to know this information. He stated that he totally understood, and he went out of his way to find out this answer that I needed to know before I left the store. Since he took the time to build a trusting, honest, understanding, caring relationship in that short period of time, I now have a new perception of this store, and I know that I can come back to Pat for any answer that I will need to know in the future. I thank you for hiring Pat. He knows what it means to have good customer service skills. Building good relationships with your customers is essential in any business. Pat knows this! Thanks for hiring him. He is a keeper. Since he took the time to help me, I am taking the time to compliment him and to tell you that you have a great employee in Pat! Thanks again! dr 2/9/12 I beleive that your "apron kiosk cook" and the store manager on dury on Feb 8, 2012 and 5:15 pm in the store at 1555 S. Highland Ave., Largo, Fl, need some customer service training. When I returned for another taste of a dish being prepared, I was told rather abruptly (no hello, no smile, etc.) that only one taste per customer was permitted. (Yet, a school girl of about age nine was enjoying her taste). When I explained to the manager on duty what had happened, it indicated that the employee was correct and that sometimes they believed to be feeding people a meal. (Really?) I then had to shoot back that perhaps that customers were treated more respectfully in the stores located in higher economic neighborhoods. I had expected a coupon or an apology. I truly hope that these employees never have their grandma treated poorly in one of their stores. I have no intention of returning to that store, ever. Alan K 2/7/12 The last two times we have purchased chicken (legs and thighs) from Publix in Apopka florida we have thrown it away as it smelled like wet chicken feathers....has anyone else experienced this????? kathleen 1/27/12 I was in the publix on cortex and 43rd in Bradenton, Fla. on 12/25/2012. The store was quite usy and I had been standing in line for some time. A young lady a Miss Dana came to me and directed me to another register. The register was a 10 item or less and I had way more than 10 items. There were no other customers either. As Miss Dana and I were just about finished there was a couple that had come to the register and was making snide remarks about the amount of items I had. At the time nothing was said to these people, as I was walking away the woman said does that woman not read this is a 10 item or less line. Miss Dana apologized and explained to her that she had brought me over to help speed things along. You have a jewel there in Dana. She cares about the customer. You need alot more like her. Oh by the way this other woman while she was walkkng away made the comment she was going to file a complaint on that CASHIER Im assuming on Dana. I could shop the Bayshore Publix but I like the way Lm treated and the cleanliness of your store. I have been wrestling with this delimma and I feel Dana should be praised. . treated and 1/6/12 I am very concerned about Publix discontinuing items that I purchase every week. Will continue to go there but now I'm having to shop at Bi-Lo also. Publix has discontinued Stretch-Tite which is the best plastic wrap on the market in my opinion and also Horizon 1 percent milk in the past few weeks. Rearranged the store last year and dropped about a 1/2 dozen items that I buy. Don't get me wrong I love your stores and the people. It's like going to "Cheers". Everyone knows your name:)) The two stores I'm talking about are located in Simpsonville, South Carolina and Mauldin, South Carolina. Denise 12/30/11 I moved from Florida to Colorado 2 years ago. I always shopped at Publix especially for their, cakes, subs, and publix brand powdered iced tea. My family lives in Florida and ordered a case of tea to bring me plus 2 extra cans. Well a lady called them up from Publix off us301 in Palmetto and said that Publix is discontinuing their store brand powdered iced tea...................................WHY would you do this????? I have been drinking that tea since I was a little child and now it is going to be discontinued?????? I'm so sad. My family brings me this tea when they visit, as a matter of fact my husband and I told everyone to visit us they have to bring us a can or more of this tea. Please dont discontinue it...the tea sold here in Colorado sucks. I love your store and give it 5 stars but I am giving you 1 star because you are discontinuing the tea sandy 12/29/11 1 star for today 12-29-2011 temp pharmacist not only treated me poorly, but he violated HIPAA laws by giving out 6 months of my prescription history to a grocery manager who was the only one on duty that could help me with this particular pharmacist. He's been a pharmacist for 15yrs he later told me - when the grocery manager called me he could tell me to the exact number and name of my prescriptions over a 6 month period. I have been a customer of Publix for over a decade [rarely if ever shopping anywhere else] and also a customer of this pharmacy for approx 7yrs. 99.9% of the time I receive top level service from the staff [which can be hard when you are a chronic pain patient - many stores give you funny looks and treat you as a criminal] which is exactly what Mr P Patel had done today. Right off the bat we had a communication error when I asked if he was "new" [to the store] or just filling in. He took offense and told me to come back when he wasn't on duty. I thought everything was cleared up until my jaw hit the floor when the grocery manager called to not only let me know what was going on with 2 of my prescriptions but giving out 6 months of my history was just beyond the pale. I love my regular pharmacists and the store over all has always treated me with great service. Having worked in customer service and being damn good at it - I expect excellent customer service in return. Unbelievable! Can't imagine how I would be treated in a Publix in another area that didnt know me even though all stores pharmacy information is available. Sensitivity training and HIPAA guidelines obviously required for some staff. sandy - 32065 12/29/11 This is for the regular pharmacy staff (Erin, Leslie and Gwenn), managers, Pharmacy techs, baggers, grocery service, Apron service (Richard) and store manager Mike Youngblood. I shop no where else and use no other pharmacy because of the stellar service I receive and the care given. Though I had to leave the store in tears due to a fill in pharmacist (see 1 star review) that is far from the normal service received. (Even with fill in Pharmacists in the past). The store is clean, the bakery stocked and fresh, Deli, produce, grocery and all other areas always top quality and selections - Thank you Teresa Williams 12/16/11 Dr. Emily Zollner is the most compasionate, dedicated Pharmacist I have ever come in contact with. She recently helped me with a problem I experienced. She is cares deeply about the quality of her work. She works well the elderly. She is an asset to Publix and I hope she is valued and appreciated. She gets 10 stars. CHARLIE --PALM CITY FL 12/17/11 WHY IS OUR LOCAL PUBLIX AFRAID TO DISPLAY ANY SYMBOLS OF THE CHRISTMAS HOLIDAY AND WHY DOES THEIR MANAGEMENT FORBID EMPLOYEES TO WISH PATRONS A MERRY CHISTMAS OR EVEN SAY "GOD BLESS YOU; IF SOMEONE SNEEZES??\ PRETTY SAD SITUTATION HERE IN THE UNITED STATES. MAYBE THEYS NEED A NEW MANAGER AT THE CORPORATE LEVEL-SOMEONE WHO BELIEVES IN GOD! Madeline Carr 12/20/11 I am very emotional. A 6 year old little girl died two Sundays ago, due to her mother being deported. Tomorrow is her funeral in Fort Myers. I want to thank the Publix stores on Delprado ave Cape Coral and Orange grove in North Fort myers for donating flowers for the little girls funeral. Thank you so much. Madeline Carr Cape Coral Marilyn D. Jackson 12/15/11 I live in Savannah Ga. and I am a regular customer at Publix located in the Twelve Oaks Shopping Twelve Center. The store is always clean and the cashiers greets you with a smile; however' when I get to the Deli, the smiles turn to frowns and all of a sudden, I could feel a cloud over the store. The ladies at the Deli are so rude and disrespectful. If you ask them the difference between one brand verses another brand you could hear them gnash their teeth. They snaps out you with an answer, they roll their eyes and put their hands on their hips. I have talked with the head manager who told me to search for him when I come back to the office and he would wail on me. I told him, I should not have to any of that when I am patronizing your store and that he should reprimand the employees for treating me with disrespect. He said he would take care of it but the problem continued. I wrote the home office and they contacted the store in Savannah. The Savannah branch manager called me and apologize but that was it. I was hurt and disappointed in a store that is so clean and impressionable on the outside but dirty and uncaring in the inside. Robert Orta 12/8/11 Every time I visit your bakery department I become a little upset, with the quality of your bread. Its always soggy esp. kaiser rolls and french bagettes Bread of this kind should be crusty. not soggy. Who ever thought of packaging your bread in plastic, should be shot , and needs to go back to baking school. At one time Publics baked goods were excellent. Now they are expensive and substandard. Presently, I go seven miles out of my way to a local french bakery to purchase quality bread. R. Orta Glenn 11/25/11 Cumming, Ga Castleberry Road - Wonderful store. Everyone very helpful - goes beyond expectations of the norm. Everyone is from manager to baggers. I have found most of Publix with same helpfulness and care of customer and their shopping needs. anonymous 11/18/11 I just wanted to let y'all know how much I enjoy shopping at the Publix on Sam Rittenburg Blvd in Charleston, SC. Every single employee (cashiers, stockboys, management, etc) always greets me every time I pass them in the store. The fresh produce is what got me started shopping at Publix, but the customer service is what kept me coming back. Not to mention there is a guy in his 20's that works in either customer service or management that is smokin' hot!!! :) Vi Earnest 11/15/11 Dear Pulbix Corporate Headquarters: I wanted to write and let you know of the wonderful service that I always get from the Publix on Cobblestone Village at 125 Jenkins St, St Augustine, Florida 32086 I shop at this Publix probably twice a week and every time, your employees... ---from the stockers, deli, bakery, produce personell, cashiers, bag persons, & customer service representatives-- all have been so helpful and pleasant to me and my family. Today, I found out why this is so...I was shopping early this morning and was ready to check out my groceries. Because, it was very early and not very busy, there was not a cashier with open register yet. Then, a very, professional well dressed man came up to me and said, "I can help you here, Miss" and he opened the register and started checking me out. As I was watching him check out my groceries, I noted his name tag... Chuck Hooper--Store Manager. How very surprised I was to see a man of his position take charge and help a customer immediately, instead of calling someone else to assist me. I was completely impressed by his helpfulness, professionalism and kindness to do so. Now, I see why all the employees at this Publix are so wonderful. They have an excellent store manager who sets an incredible example for them. I hope you acknowledge Mr.Hooper and his staff for a superb job in making the shoppers of Cobblestone Village very happy and grateful for all they do for making our shopping a pleasure at Publix. Ted Howell 11/16/11 Hi I'm writing to let you know that the newly opened Publix in Chelsea,Al. So far,there has been four (4) employees turn you in to The US Dept.Of Labor. My friend who works their has had a call back for the Al.branch office. You write the employees up,if they get any over time and and give them more work than you could do in the time allowed them you make them take the time off,instead of paying time and a half. But you make them take straight,time off. Not Time and a half. This store is also prejudice against older people,telling them"your to slow,so we'll put you on closing and the faster ,younger people on earlier jobs. Forced to take that time off during their lunch hour and then,tell them to come in an hour later...you write them up for that. Managers are not trained in middle management. I am birth right Quaker and going to get my group to protest in front of store.You have sent QC officer their and they seem to think the only problem is in the bakery...LOL... I am turning this over to the state Attorney General You do have big trouble coming on your Corp... Miami Publix Warhouse 11/13/11 When the employees use the open door policy they get yelled at, put on finials and set up to be fired. Management runs there jobs through fear and intimidation, we all brake our backs for this company and this is how we are treated. We called corporate with some concerns and now nine of us are being set up to be fired. We have had enough, if management can say and do anything they want with no consequences than it's time to get the UFCW in here for a vote, so there will be some accountability. June 11/7/11 I recently left Publix employment after almost 4 years. I had vacation time accrued and was not used. I was told after I left that my vacation time would not be paid out to me because there policy had changed. When I called Corporate office they informed me that they should have posted this by all the timeclocks. Since this was not done at the store that I was working at, I was unaware of this policy change. I feel that I left in good standing with this company and now, this is how I am being treated. It honestly is not a matter of the money, but the principal of the thing. I worked hard and deserved the vacation, everytime I asked to take the time off, I was told "No" because someone else was on vacation or they just couldn't do it. How fair is that? What is my next step to do in getting my vacation pay? It looks as though I will have to take this matter into my own hands. BG 10/19/11 On 10/18/2011 at 4:00 p.m. I dropped off 3 prescriptions at the Publix Pharmacy in Oak Valley (store #00273). Two of the prescriptions were anti-biotic that I needed to start the following day. The pharmacy tech asked me if I would like to wait for them to be filled and since I am a busy working mom I told him I would just pick it up the following day. This Publix is very close to my home and I do a majority of my grocery shopping in this store. On 10/19/2010 at about 11 a.m. I received a call from the pharmacy stating my prescription was ready for pick up. I returned to the pharmacy on 10/19/2011 at 5:00 p.m. to pick up my prescriptions. The same pharmacy tech waited on me and indicated my prescription was in-fact not ready because he was confused due to a two check marks being written on the prescription. He then asked me if I really needed one of then (the non-antibiotic one) or would I like to keep it on file. I told him I needed the antibiotics A.S.A.P. to prevent infection. He came back a minute later and said that they did not have one of the antibiotics and that I could drive to the next store that is almost 10 miles away. I then said if I knew I was going to encounter these kind of issues that I would have just gone to CVS right across the street. I requested that he give me my prescription back so I could go and have it filled at CVS pharmacy. He responded and said "are you really gonna go to CVS?" and I said yes I am. He then walked over to his co-worker, blatantly made fun of me, and called me a rude name and quickly handed me my prescription. I had a few groceries I needed to pay for at the counter and he did not offer to ring them up. At this point I grabbed my groceries went to the customer service desk and requested to speak to the Manager. The customer service desk and the manager were very nice and extremely helpful. I informed the Manager of my problem with the pharmacy and indicated that I would now be using CVS and that my husband also refuses to use this pharmacy due to problems he has had with them in the past. She was very nice and apologetic and informed me she would take care of the problem immediately and make sure it did not happen again. I went to CVS and it took them less than 5 minutes to fill it with me as a walk in. I don't want this to happen to someone else who has a more severe medical condition. Bill Moritz 10/6/11 I have suspected for some time now that Publix Super Markets were price gouging, much like the oil companies. Today I recieved absolute proof of my suspicions. I went in to purchace my Miller HighLife Lite beer in the 18 can pack like I have done for the past 6 years at my local Publix. I might add that I had to encourage the previous manager to carry this beer and now it is a very big mover. My eyes could not believe the price had gone up from $11.49 to $12.99, a $1.50 increase. I went to the store manager and ask why the price had gone up so much? Was it the beer company or was it Publix pricing policy? He stated that every year in October the beer companies review thier pricing, another wards, they raise thier prices. He went into his computer and checked to see what his cost had gone up to. He told me it was a vendor driven price increase. Well not two doors down is an independant liquor store. I walked down and asked the owner if he had just gotten a major increase from his beer vendors. He said a small increase would effect his pricing. He happen to have the new price list fom Miller and showed it to me. Remember this is an independant liquor store, his increase on the Miller High Life 18 can case was going up .25 cents. I go back to Publix and confront the manager with this new information. He can only tell me that corporate sets the pricing BUT, it will be on sale next week.......WOW. This is a huge price gouging by Publix Super Markets. Other products have gone up an unusual amount and I feel, just as in this case, the dramatic increases are NOT vendor driven. Publix is a privately held company who doesn't have to answer to anyone, except those of us will vote with our feet and simply not return to add to a bloated bottom line at the expense of consumers. TNK 10/7/11 Jacksonville fl there is a publix in Riverside that the Deli and bakery are so amazing, the staff there know me by name and treat me amazing, there is a real community feel there, as it is a smaller store, which works out in its favor. If your wanting to shop somewhere where the service is top notch and the staff is pleased to serve you because they love their job hit up Riverside store number 0849... XD Roger Noa 10/4/11 after shopping at the store in saint cloud fla. for 6years i fell on or about 9/10/2011 due to something on the floor i sustained a fracture and displacement of vertebras i was told by store personal that if i needed any help to call i did and the response was we are not responsible for your injury butt will offer x amonunt i daclined but this mornning my wyfe of 46years need to go to the hospital and i needed $400.00 than was offered i tried to explain to Laura Aldridge claims adjuster that if i would recieve this added $400 i would sign a release and that the added cost so small would be less than what it would cost to deffend the case and would show me publix really cared for their costumers but was told take it or leave it i'm desperate to get my wife treatment and they are using this to force me to sign and i have no choise but to take this unfair settlement to get my wife treatment i will sign under duress but i have no choise no one in lakeland wants to listen this is publix costumer relations ROGER NOA SAINT CLOUD FLA. I HOPE THE PUBLIC RELATIONS NIGHTMARE I WILL CAUSE THEM BY TELLING THIS STORY TO ALL THAT WILL LISTEN WAS WORTH THE MEASLY SUM THEY SAVED BY FORCING THIS ON ME john dunst 9/30/11 I have had continous problems with management customer service at the store on 950 W. peachtree st. Midtown Plaza in Atlanta, Georgia. The store manager is Keith Tait, poor customer service,giving incorrect information, when I asked him about a product he gave me 3 different answers, and then later he said I never asked him about it , liar, liar!!!! Patricia Francoforte 9/23/11 I wish to praise the bakery department at Publix store 1106 in Summerport! Last week we ordered a birthday cake for our adult son, to be served after dinner at an area restaurant. When my husband went to pick it up, it was not there. Apparently a newer employee had filed it under the wrong day. They immediately created another cake and then delivered it as we were having dinner along with a singing birthday balloon. All at no charge to us. I recently spoke to one of the store managers expressing our praise. This is service above and beyond! Thanks, Publix, for making our hometown store in Windermere part of our home once again! jim Crissy 8/9/11 Since I retired 2 years ago- I have shopped with the wife at Publix in 5 different locations in Coral Springs, Florida. Have experienced nothing but good things from Publix. The employees,items offered,The store are bright and clean. Prices could be a few cents cheaper... but my thinking is if it is too costly - go to Walmart down the street to save a few bucks. Read with interest numerous publix customers complaining. Why do they shop at Publix ? Go to another supermarket. YOU DO HAVE A CHOICE. I am very displeased with the Miami Dolphns - after 20 years with season tickets.... I simply STOPPED going ... GO Eagles ! Doris Molina 8/9/11 I shop at a Publix in Lawrenceville Georgia #00833... and frankly i love it.... i can't tell you how not only friendly the workers and staff are, but how very professional .... they really try to help you, they take me to the exact location where the item i'm looking for is located, and then some... i just can't recall all they help they offer.... I don't have enough words to express how professional and friendly their store manager is, Anthony - extremely helpful and will go out of his way to assist, irrespective of what you may need. and my other endearing professional is my Publix Pharmacist, Cindy.... she's always on-the-go to satisfy customers that need their prescriptions "right away" .... goes out of her way to explain what that med is and answer any questions, truly, truly helpful.... I just love my Publix... its my shopping store that offers great sales and reductions that i have learned to take advantage of.... ITS MY FAVORITE PLACE TO SHOP .... Jo McSweeney 8/9/11 Hi, I have a proposal for Publix, would you like to open a store in Nassau Bahamas? For many years Winn Dixie was here my husband worked for them for 29 years he died, the head at that time was a Mr Bradley he was the best but after about five years after the death of my husband he left and Winn Dixie pulled out of the Bahamas it was a great loss. The company was then bought by Bahamian Business men I don't know who but they ran the business to the ground. In 2010 they sold it to another set of Bahamian business men, the head being the Finlaysons, very rich in the Bahamas. In The Bahamas the stores are called City Meat Markets and there are 8 stores or was 8 store up until this week there is only 3 left they closed all the rest. I'm asking you to take one, the one in Lyford Cay, which I think was doing well and there is none other in that area. I am interested in this project but do not have the backing but looking, hence asking you to send someone to have a look at the site in lyford, I think it is worth a look. If interested email me at lifeforyouth.mcsweeney230@gmail.com Look forward to a response. Thank you, Jo Melany 8/11/11 I shop at Satellite Beach Publix but have been a loyal customer for over 25 years. I love Publix! With the many buy one get one free offers I now save more $ than if I had to endure WM. Go Publix! Professor Dina Kelm 8/13/11 Publix Corporate Headquarter Dear Sir/Madam, Today at approximately 1:00 pm, I went to your Publix store no. 0418, Camelot Isles Shopping center, 1616 Cape Coral Parkway W. #5, Cape Coral, FL, 33914, 239-945-6222. I waited for the women’s/Family rest room which was occupied by a man. When he finally came out, by himself (no family was present with him). I went in and closed the door. A large mirror that was not secured on the back of the door fell completely off the door, hitting me in the head. I was shocked, hurt and my reflexes were to grab it before it sliced me open! I then opened the bathroom door, saw the customers and employees staring at me and I said, “This mirror just fell off the door and hit me in the head! It wasn’t secured properly this is extremely dangerous!” I leaned the 2’x 4’ mirror against the lotto machine. No one said anything, no one took the mirror and no one helped. Basically, no one did a thing to assist me! I closed the bathroom door to use it. I then came out and the mirror was still precariously leaning on the lotto machine. I demanded to speak with a manager. Mr. Wilbur Mitchell finally came over to me and made a bagger put the mirror in his office. I was shaken up, in pain and wanted to get an x-ray of my head. I know a bump on the head can be fatal. Mr. Mitchell said I could but they weren’t responsible. I do not have insurance and unfortunately can not afford an x-ray. Wilbur said all he could do was write my name down. I said that I wanted a report and he said, “We don’t do that. All I can do is take your name and key it in to corporate.” I then called 911 for assistance. At that time the man that was in the bathroom before me is now telling Publix employees that the mirror didn’t hit me! He was on the other side of the bathroom door. He saw nothing! When I opened the bathroom door after it happened, everyone was starring at me because the crash was so loud! The medics came and checked my blood pressure and asked me who the president was. So I guess I’m ok, I wasn’t bleeding, my blood pressure was fine and I knew who our president was! Not one employee came to my aid! John Lohan the grocery manager was just standing there ignoring me. Wilbur Mitchell wouldn’t even get me ice. I am appalled at the lack of concern, empathy, sympathy, assistance, courtesy and help! You should be ashamed of yourselves to hire such callous, incompetent employees. I found them to be condescending and rude! I will never shop there again! You’re lucky I didn’t have my child when I went in there and that I was strong enough to catch it before it sliced me to pieces! I have video and pictures of the broken hooks that were trying to hold this mirror on the door. I am in pain and disgusted with the lack of service I received! I will be mailing a hard copy of this letter to Corporate, Store # 0418, the newspaper and a lawyer. When I receive my police report I will send you a copy. The case # is: 11-014832. Sincerely, Professor Dina Kelm dkelm@edison.edu Teresa Bender 9/20/11 I wish someone would recognize what a gift Mr. Chris Conrad is to the Publix system. He was transferred from Buckwalter Publix to a Publix in the north end of Hilton Head. Why he was moved is a mystery and a great disappointment to my husband and I. This young man has served Publix so well. He has in his mind to do always the best for people shopping in the store. He works hard for the system and Miss Monica the Manager. This is the type of worker who needs to become a manager of a Publix store not kept as an Assistant Manager so long. Thank you for your interest in this note. :) GAB 8/16/11 Whats going on with your chicken? I dont ever buy chicken in bulk, i buy it to cook same day. i have opened packs of chicken twice and the strong rotted smell is unbearable! Please dont even think to tell me that i didnt refrigerate it or that my freezer isnt freezing well. i would be insulted. my husband never agrees with me on things but this is one we surely did agree on. by the way, the quality of your meat sucks! very fatty and unhealthy. i only buy it when i know it will be grilled/bbq to burn off some of the fat. Id rather eat steroids than all that visible fat. other than that, the rest of your services and products esp your produce is superb and exceeding expectations every time. thank you. Stephanie 8/22/11 Do your district managers take a class on how to be an asshole? They need to know that the store managers and department managers on actually on their team and not the enemy!! Chris Megow, for one, is belittling, unfriendly, arrogant and rude!!! He gets off on intimidating people and is nothing but a BULLY!!!! Perhaps if the DM's were taught to value their employees and give them praise every now and then, that maybe they would get better results and respect! They are human beings, not machines!! Just remember, Chris...Karma is a bitch! FLA Shopper / Former Shopper 8/27/11 WHO EVEN NEEDS PUBLIX ANYMORE???? Publix has gone way, way downhill...totally living on past impressions and reputation. I was shopping for a few last minute sale items in my Winter Park Publix Store, located at 2295 Aloma Ave, Winter Park, FL 32792-3303, 407-671-3403 [Mr. Bill Gefffert Manager], and was treat so poorly while trying to use a manufacturer's coupon along with a Publix Advantage Savings coupon on an item, that I simply refuse to shop at the store anymore. The cashier made me feel like I was trying to steal something from the store, when I had just made this same purchase at another Publix with no problemS at all. I would have even taken the item using just one of the coupons if the cashier had been at least professional. She was so rude and to top that off the store manage proceeded to embarrass me as well. I guess because I just came from the local dog park, I did not look like I should be allowed to use the coupons...funny thing, when I shop the same store without my glasses and in my business attire I am treated very differently. I absolutely hate these people...this store is beyond a misery to shop. Employees are so rude and unprofessional. I had an issue with the pharmacy months ago and asked for the store manager's name...and the customer service people refused to give it to me...told me to call a customer service number that they gave to me. Well, ya know something interesting...I proceeded to shop at WalMart after my rude encounter at this Publix...and WalMart took the Publix's store coupons, gave me the sale price, actually lower than Publix's original sale price and also took the manufacturer's coupon. I saved a lot of money... I don't enjoy shopping at WalMart as much as I used to at Publix...but Publix has changed. Not for the better. I can get cheaper prices, using Publix coupons and even get the B1G1 at my local Casselberry WalMart. WHO NEEDS PUBLIX ANYMORE? Publix Oasis schedule system bad for employees 9/4/11 Publix has been a company that has taken care of its employees making it the biggest private employee own company in the Nation, but now with this new oasis scheduling system is making employees work very long hours with no brake and as a result this could result on employees having circulation problems this could cause a lot of health risk plus there are no set schedules and you never know what your schedule is going to look like next week Publix in a way is trying to push out older women employees that have been there for 10, 15, 30 years, if that employee leaves they could hire somebody getting pay less but if they don't they cover the whole day with full time employees so they don't have to hire a lot of partimers. Solution for publix problem is to hire a second shift and keep the employees with seniority with the better shift, now with all the social networks you are going to hear more of employees not being satisfy with publix since publix is the biggest employee own company they could vote out the people responsible for this oasis, this oasis publix scheduling system is also manipulated byt store managers at store 550 some employees keep a good schedule with set days off this is also not fair for other employees. joyce Zaccario 7/9/11 My family has been an avid shoppers at Publix for years. We live in Fort Myers,off of Daniel's Parkway , 3 miles east of I-75. There are over 5000 homes in our Master planned community- GATEWAY- and the closest Publix is on lee Blvd and St rd 82 in lehigh Acres which is very North of our community and is not a desireable and safe area. The other store is 2-3 miles West on Daniels Pkwy about 2-3 miles the opposite way home to our community. Most homeowners in Gateway feel the same and choose to go to SweetBay down the road from Publix on Lee/colonial. You may want to consider a location east off of Daniels as the New Red Sox Stadium is being built and will attract many visitors. You will also have all the traffic heading home to Gateway, the airport and lehigh Acres. please forward this email to the corporate office or notify me with their email address and phone number. Thank you Kaydence 7/10/11 Pheonmnael breakdown of the topic, you should write for me too! Ruth E. Middleton 7/10/11 I have been a loyal customer to PUBLIX for the past 30 years. I have shopped our store in Port St John (Indiavista Center) since it opened. I have no problem with the personnel, as a matter of fact, Bernice the lady who cooks the wonderful Apron Simple Meals, is delightful. The other personnel are always helpful and kind. They go out of their way when I need to find a product. The reason for this correspondence is to complain about a product that is being discontinued, that we buy every week. We were informed by the deli personnel today that Publix will no longer carry deli sliced Land of Lakes cheese products. They also indicated that BOAR’S HEAD was not selling as well. Evidently PUBLIX has a contract with BOAR’S HEAD. I thought PUBLIX was all about customer service. We have tried BOAR’S HEAD and think the cheese is tasteless compared to Land of Lakes. You don’t carry one product of anything else… why just cheese? I hope you will reconsider this decision. Thank You REM Tangela 7/11/11 This has made my day. I wish all posintgs were this good. Martez Smith 8/4/11 I had to send a letter to share with you all on a shopping expereince. I was in a horry, and I can say that the customer service that I recieved from 3 of the employees were GREAT! All were very nice and made my shopping time more enjoyable. The names of the emplyees were Keisha, Terez, and Ladean... I will now start shopping at this location all the time... Thanks again... Store num I don't knw... But the name of the Manager and store location is 5630 Roswell Rd... Ben Goelz store manager... Keep up the good work... Leah Watkins 7/25/11 What a recent pleasure was to visit the Publix Store in 5885 Cumming Hwy, Sugar Hill, GA 30518! Customer service offered by the new Assistant Produce Manager was exceptional. He provided help with his department and went out of his way to help me find other items in different departments. It seems this store location has improved its Produce department tremendously from a month ago (7/25/2011). barbara 6/28/11 I started shopping Publix about a year ago at Easley SC then there was the nicest Manager and some nice people in customer service but now the Managers wont even speak to you and if they see you using coupons they act and watch you as if ur tryin to steal.The customer service people are always with their nose in the air and are very rude.Also if they arent gonna have enough in stock or get it next truck then they should let you use a raincheck for more than 30days.Not everyone lives near there.I had a coupons for a item that has took more than 30 days to be in stock when I shopped there had several coupons for it now they wont accept their own raincheck.I wont be shopping at that store if I can help it and its 20 miles to next nearest so Im sure Ingles will appreciate my business! Vivian Hayes 6/30/11 To: Customer Survice Publix Corporate Office Publix Coupon Policy at Publix in Summertree Plaza 32765 Eiland Blvd, Zephyrhills Fl Store Manager: Andrew Hall and Assis. Manager Johnathan Carter.This accepts coupons form these nearby competetionrs: Save-A-Lot, Sweetbay, The Fresh Market, Winn-Dixie This Publix Coupon Policy I follow I carried with me every week to do my shopping. Save-A-Lot has a coupon $5.00 off from purchase of $25.00 or more Limit one per person or household. This coupon is very clear, I did my grocery shopping as usual and use 1 coupon or $5.00 purchase for half of my grocery was ok. And I was doing another complete different transaction and the Ass. Manager Johnathan told me I can NOT use another coupon from Save- A-Lot I ask Why? he said one per household and I used one all ready and this was a completly different transaction and Mr. Johnathan went to ask Mr. Andrew Hall because he was close by fixing some bags and he said No for second time to me because I was ther last week as usual doing my grocery shopping at Publix. I see this misunderstanding on ther behave reading this coupon for ther convinience not for CUSTOMER POLICIY and not willing to take the coupon on different transaction. MY second dissapoinment with Mr.Johnathan he was bagging my grocery and he never offer to help me to take it to my car. I never complain but this situation make me fill unwelcomed to Pulix. For any question about this matter you can contact me at: (813)388-9014 Vivian Hayes 5002 Culpepper Pl Wesley Chapel, Fl 33544 bill and linda gottschalk 6/13/11 We have shopped at Publix in Bonita Springs almost exclusively for about 16 years. we appreciate the cleanliness of the store and the freshness of the produce. We are really impressed with the aprons chef, Paul Bastone. He is very friendly and helpful with recipes. The things he prepares are delishious. I have tried several of the recipes. We are pleased with the pharmacy also. The pharmasists are friendly and helpful. Thank you very much. Bill and Linda Gottschalk, Bonita Springs, Florida. LJS 6/14/11 I stopped by the Gladiolous store in S Ft Myers and ask to speak to a Manager. I had inquired the previous day of my request and was ask to come back the next day to inquire. The gentleman that assisted me wanted to know what my request was about, so he could inform the Manager. Again, I informed him I wasn't from a charity Organization, but was asking if the store would like to make a contribution of a sheet cake for a lady at a health care facility that was turning 100 years old. The Manager never came out to talk to me. Instead, I was given a green sheet of paper informing me I would have to notify the corporate office on my charity org. letter head what I was requesting. And that my request should be made 4 weeks in advance. I already informed them I was not from a charity organization. I did not think I was being out of line to make such a request. After all the lady did shop at Publix's for 35 years. I have shopped there for 10 years myself. Quite a few people in our mobile home park shop at publix's. If Publix's don't make these kinds of contribution as a community service that is OK. I just think the Manager should of been polite enough to come out and tell me so. Ms Polly will get her Birthday Cake to celebrate her 100 years on July 3, 2011 - but I guess it won't be from Publix's, which I think is kind of sad. I also heard my favorite cashier quit - I was so disappointed to hear that. I think I will try another store my next grocery shopping day. Kathy W 6/15/11 I'm looking for a breast cancer carabiner badge reel You sold them last year and now I can't find one I'm making a basket up to raffle Off for the cancer walk in November I'm starting early because I'm paying for all Items in the basket I have already bought a lot from your store for this basket the bear, Lunch bag, visor, water bottle, fanny pack , shirt and a bunch more but I REALY want to put the badge reel in I already have the lanyard please can you help me find that one kind I'm looking for. Thank you Kathy W. Steve S 6/16/11 Im sorry im a fan of publix and publix products and there store is on of the best . But i have lost faith in Publix after this week i was shopping at my publix on US1 and Baker road in Stuart Florida 34994 and while i was walking through the store i notice an ederly woman walking around the store well i took a closer look and this women had DEFECATED all over herself and her legs and was walking around the store touching all the food and products i was repulsed i even told the store manager about the problem and HE DIDNT DO ANYTHING AT ALL . Personally FECES and PRODUCE dont mix in my book and i know for a fact she had fresh vegetables in her cart so she must have touched the veggies with her bare hands and who knows if she scratch her BUTT OR HER LEGS AND THEN TOUCHED ALL THE FOOD IT WAS A HEALTH VIOLATION AND I DIDNT KNOW PUBLIX HIRED EMPLOYEES WHO DONT CARE ABOUT THE WELL BEING OF ITS CUSTOMERS OR EMPLOYEES i guess people have to get a disease or die of bacterial infection before they care , im gonna get that store shut down for sure !!!!!!!! Marie Jeudy 6/19/11 June 17, 2011 Dear Sir/Madam: The Desiral Foundation (Fondation Desiral - FONDE) is pleased to announce its 1st year Anniversary in helping the community of Cap-Rouge. Cap-Rouge is an area of the city of Jacmel located in the south Eastern part of Haiti. FONDE was first opening its doors on July 24, 2010 to address and meet its clientele’s educational, social, economic and cultural needs. FONDE is currently providing services through the following three projects: • Community Library • Economic Development • Youth program FONDE would like to celebrate Christmas with the community of Cap-Rouge this year by organizing a Toys Drive for the children and distributing goods basket to some families on Saturday December 24, 2011. FONDE is in need of toys and money to prepare the gifts. FONDE is requesting your assistance to make this event a success. Please, contact us for your donation (Toys or Money) at the address and phone numbers listed below. FONDE will send a friendly reminder to follow up on letter in about 3 months. FONDE is thanking you in advance on behalf of the families, especially on behalf of the children, for your kind generosity. May God Bless you and all yours! Sincerely, Marie Carmel Jeudy, BSW Project Director 1106 N 76 Avenue Hollywod, FL 33024 Phone: 954-552-4209 954-894-4924 Email: cam33024@yahoo.com Mrs B.A. Grubbs 6/20/11 My husband, a Human Relations Mgr. of Westinghouse Corp. Leaving the Riverside, Jax. Publix, saw someone "stealing a cart". Good citizen went back into store to alert Mgr. of Publix. His reply, "oh that happens every day", not to worry. My husband was dismissed. Stealing is Stealing. Am I to imply that Publix does not care about property stealing. Therefore I must assume, that I may go in and get a steak, and a good bottle of wine. The manager, can not separate stealing of a cart and stealing of steak and wine! Both are property of Publix. The jury would not be out long on this one. Looking for a REPLY, next step our Jacksonville Times Unio. In ALL ways our store is clean, well stocked, employees wonderful and helpful. D Andersen 5/24/11 I am a Publix customer and enjoy shopping ether because of their customer service, that is why I was so shocked when on my way to N. Myrtle for a cousins reunion I stopped in the Publix store in Charleston SC to purchase some items,Being from, SC and having lived in Charleston my plans were to spent the night there. to Publix, when checking out the bag boy place a bottle of champagne in the kiddie seat of the cart and the bottle slipped through the holes used for the child's legs. I can't explain that pain, I saw stars. I ask the young boy to get me some ice for the toe, which he did. I went to my car and tried he ice. Iwas in s much pain that I drove my car their door and hoppled in and ask a manager looking person that was up front when the incident happen if he could me me some Tynlenol for the pain, because I couldn't walk to look for it. It took forever, when he returned he had Tylenol PM, he took it in the managers office and there again it was while before they came out. I was told he could not administer the medicine, I explained to him that I was staying over night in Charleston and would take it when I checked into the hotel. I did not sleep that night. I took the Tynlenol and kept my foot packed in ice. When morning finally arrived I keep I had to seek medical attention, because my whole foot was swollen and blue. I went to Dorcor's care in Mt Pleasant, they x-rays my toe and burned a hole in the toe nailto rlease the internal bleeding, gave me a prescription for pain and put a splint on the toe.The Doctor, said she thought it was broken, but a radiologist would have to read the x-rays and call me. I went back to Publix, because I though an accident report should be written, different manager on duty, report was written. I ask him about filling the prescription,he said he would have to fax it to the main, he did and gave me the prescription to me to take to the pharmacy. No sense of concern or considennation that I was in pain. I wouldn't take a prescription pain medicine, so I also purchased a long with my prescription. I couldn't wait any longer. To make a long story short I spent my vacation with my foot elevated and pack in ice. Do walking on the beach for me. On my return trip home I knew that I would need to stop by Dr's Care in Mt. Pleasant and maybe have another hole burned in my nail, they called me while I was enroute and told me it was broken. hey burned another hole in the nail buddy wrapped my toe and placed my foot in a boot. All this time I am driving with an ice pack on my foot, thanks goodness fr little things, it was my left toe. Because my toe looked so bad I took pictures of it. I sent results of the x-rays and pictures of the toe(not pretty). I was told that they would pay medical, because I am 72 I have medicare and a supplemental insurance and there is nothing they can really do for a broken. The bill came to $165.00 I told them I thought that they should reimberse me for vacation expense. They were very rude and said that would not happen. I spent my vacation in pain, because of something one of their employee's did to me, no fault of my own. So if you go into a Publix store be very careful, because if one of their employees should do something to injury, sorry-that's tuff!!!, Ruby Mouzon 5/31/11 @ Robin Diamond, You need to learn how to spell! I don't think you're a RACIST, I think you're WHITE TRASH that hate to WAIT like everyone else thats in LINE??? Diane Andersen 5/31/11 To bad there isn't a 0 rating. I wrote something a couple of weeks ago about an injury in Publix. A bag boy put a bottle of champagne in the kittie seat of the grocery cart and it slipped through the hole for the child,s legs Broke it big time. Let's just say if you go into Publix an employee injury you. Tough!! I notice my comments from a couple of weeks ago were not published. 5/21/11 I am writing as a spouse of a manager. He works LONG LONG hours! He is required to work 50 hours a week. When he had to have surgery his weekly pay through insurance was 40 hours. They told me that 10 hours were overtime....even though they don't get paid overtime EVER. Managers work on salary so the more hours they work, the less they get paid. Due to bad employees and employees that call in sick every week, my husband (who I have kids with) has been working 70 hours a week. He works for weeks with no days off. Its awful and starting to ruine our marriage. The worst part about it is that he gets little to no support from his store manager. He gets no thanks and it is burning him out. He is in a store north of Atlanta. Please remember while sometimes the managers aren't as helpful as they could be, on occasion it is for very good reason....lack of sleep and TOO MANY HOURS! Mr. J. Pitt &Weinberger 5/22/11 Absolutely beyond belief! Becauce of our knowledge of Publix Supermarkets, we thought it would be wonderful for some friends of ours to give it a try for at least PT employment. Unfortunaltley, that was the worst thing that we have done. Yes, they were employed. After 2 yrs. with one, and a few with the other, I absolutely could not believe the information that I have gathered threw these times. Trust me, I tested each situation. What has happened with the Great Jenkins way of life? The founder? Publix is at the point now that you have lost the best mission statement known to business. Your 'shopping is a pleasure' is for the customer, but behind closed doors the employees are miserable, misled, made to feel like they have to put on this act of incompliance, fake freaking smile, just to produce this policy that is exspect April Baker 5/18/11 I have been shopping at the Publix store 0311 for the past 20 years and I have always thought shopping here was a great experience.However, after what has happened in the last few months, I don't feel like shopping here anymore. I was at the cashier check out and the cashier accidently scanned an item twice. So he had to void it and then needed some manager to sign in the special numbers so I could go ahead with paying my bill. The cashier waited for quite a long time to get a manager but the managers were nowhere to be found. Finally one came(I found her name is Julia )and put in the numbers without saying sorry or even acknowledging me.This kind of thing has happened so many times in the last few months that it becomes quite stressful. Specially when the managers or the employees in the green shirts ( maybe receptionists) are totally unapologetic about it.Sometimes I asked for an item I could not find and nobody takes it seriously. It is just like they don't care. In the past this store was so good to customers. I felt welcome as everyone was so courteous and helpful. However, just like the other Publix stores this store 0311 has gone terribly downhill. The managers are just "having a good time with one another", talking & laughing,probably cracking jokes on us customers, baggers are talking to one another instead of customers or just walking around aimlessly, instead of helping the customers bag the groceries. There is no point in blaming the baggers as they are just following what the managers or receptionists are doing.Nobody is interested in showing "great customer service" that they did before. I don't feel like shopping here anymore-it looks like this Publix store just doesn't care for the customers.I hope the corporate does something about this to make store 0311 what it was again. Alan M 5/11/11 Having spent 23 years in retail---not at Publix---I'm not surprised by many of the comments. These are often customers who think they are right until they get all the facts, then don't say anything when they are proven wrong. Publix has higher prices than WalMart, but more selection and faster service. You pay for what you get. Outside of the bakery often being outof some items in the store I shop at, I've never experienced the rudeness, overcharging, dirty store, or any of the other assorted problems listed. David Holcizzle 5/12/11 A few things to mrs robin diamond. ONE YOU ARE A RACIST if theyre nasty their race has nothing to do with it. Another thing is that deli associates are required to try to sell you boarshead items and suggest another item plus another item then suggest something from another department we get graded on this VERY strictly an it counts against our work performance.so if we dont do that...no raise. Unhappy Shopper 5/5/11 Publix is a great store with cleanliness and good buys but with a HUGE fly in the ointment. They seem to hire employees who can breath. Lack of manners, customer service and the knowledge that without customers they don't have a job is the situation in many of their locations. I have deliberately made a study of this in a myriad of locations to see if I was being super critical. Nope, I'm not. My I suggest that every current and potential hire must absolutely attend a required number of hours in a given time period on how to courteously and cordially deal with clients. Attendance would have to be substantiated in signed documentation that they did attend. Failure to do so would be spelled out upon hiring that shirking this requirement would be grounds for immediate dismissal - no ifs, ands or buts. I guarantee, your sales will increase tremendously and you will then be laughing all the way to the bank even more than youu do now. Test drive this in one location to substantiate its validity. Then, expand it everywhere. Use mystery shoppers for feed back to keep a handle on things. GET INOVATIVE!!!! What prompted this was another damned annoying shopping trip to your store at 58th Ave., Vero, Beach with a totally unprepared employee, n/o Heather, who was busy conversing with a friend who had stopped in to visit. I was checked out, paid for my food and never exchanged a glance nor a word with the woman! How's that for customer service? Toni Barkett 5/10/11 May 10, 2011 Demo Sales 5385 Gateway Blvd Suite 12 Lakeland FL 33811 RE: Mildred Jones Store #240 To Whom It May Concern: Recently, while shopping at the Publix Store #240, I had the pleasure of interacting with one of your employees, Mildred Jones. Ms. Jones is a wonderful representative for your company and should be acknowledged as such. She greeted me with a smile and was extremely helpful in solving a problem that I had. It is always a pleasure to encounter employees who are pleasant and personable. This brief exchange between the two of us made my day brighter and easier. Sincerely, Toni Barkett giselle gonzalez 5/4/11 I've been shopping there at the store 514 (which is located at 8725 Roswell Rd. in Atlanta , GA) for almost two years , bcause i just moved to this location . But i've been shopping at publix for over 8 years. And i have NEVER had a bad experience at customer service like i had on May 2nd , around 9:30 i called the store nd asked if western union was working cause i had an emergency to send money right away , so when i got to the store the cashier told me " oh sorry we are closed " when the store closes at 11 ; one of the managers came up there she said , " ohh the printer is broke. " but then i said " i called before i got here , and then the customer service staff by the name of "Tay" she was rude because i also hade a couple returns and i had my reciept and she just refused to put the money back on my credit card and she just gave me an additude and gave me a gift card . when i know of a fact that if you have a reciept it has to go back the way you paid , and i know because my mom works for publix and shes been working there for over 7 years . i hope they do something about it , and bring the right persons to customer service , cause this is all about customer service anonymous 4/8/11 PUBLIX BAKERY IN POINCIANA FL ON CYPRESS PARKWAY STORE 758 ONLY HAS ONE CLOSER! UNBELIEVABLE TO THINK THIS EMPLOYEE CAN HANDLE EVERY CUSTOMER ON THEIR OWN! HELLO I WAITED IN THE BAKERY FOR 20 MINUTES AFTER THEY FINALLY FINISHED TAKING A STUPID PHONE CALL ORDER THEN TO TAKE CARE OF THE OTHER CUSTOMERS THEN CAME ME! WHAT KIND OF ABUSE IS THAT? GET THIS EMPLOYEE SOME DANG HELP! Nicole T. 3/30/11 I have been a very loyal shopper of Publix for the last 7 years. Many years ago Publix opened a store right up the road from me, and that is when I became a very loyal shopper. Overall the store (Store #00844) is an alright store. The associates are all very nice, and extreamly helpful. Where my problem comes in is that several years ago my husband went to work for Publix. He was extreamly excited about working for the company. From what he knew Publix was a very very good company to work for. However, after talking to persons that have retired from Publix, and worked in FL when Publix's were starting. I have come to the conclusion that the way Publix treats employees is not up to the standards that were orginally set forth. My husband has been with the company for over 3 years. Many many many times he was promised that his could advance with the company, and even given a list of hoops to jump through. Everytime he does exactly as he is told and every time he is given a different excuse as to why they can't promote him, or at least give him full-time. However, this is neither here or there. As of this point we have decided that Publix doesn't deserve him, and he is done jumping through hoops for them. We are tired of being constantly let down. BESIDES all of that in the 6 months he can't tell you of one instance that any member of management has once given him any form of postive critisim. It has been nothing but negative, negative, negative. I find it really hard to believe that anyone could go an entire 6 months or more and have not done one thing that deserves something nice to be said. If this is how Publix expects their managers to act. Then we don't want to have my husband move forward in the company, cause no where in my beliefs do I believe that he could ever be as rude and disrespectful as they are to him. Widalys Vale 3/27/11 I moved to Orlando F.L back on 1996 from Puerto Rico. Since then, I have never seen a better supermarket than Publix!!! "It is what it is" Everytime I go to publix, I find myself saying "what a great place!!!" Employees are so nice, helpful and theY really make you feel home =) They also have great deals... Buy One get One free! Prices on the meats are higher, but quality is exeptional! is funny how some people claim that they prefer to go to walmart or winn dixie :/ PUBLIX IS A MILLION TIMES BETTER THAN WALLMART OR WIN DIXIE OR ANY OTHER SUPERMARKET!!!!!! Try to find help in one of those places! huh! You never find someone to help you like publix people do HELP THEIR CUSTOMERS!!! I LOVE AND ENJOY SHOPPING AT PUBLIX =) Lisa from Bradenton Fl 3/16/11 @ MRS.DIAMOND It must be about race or u could have left that part out,u also should have had someone type up for u,cuz u really will not be taken seriously when u can not even spell,or put the words togetter correctly!OOOOOOOH AND BY THE WAY U MUST LIVE IN THE GHETTO YOURSELF TO BE SHOPPING IN ONE OF THOSE SO CALLED TRASHY STORES! Linda Garner 3/8/11 I went to the 1170 Weston Rd, weston FL Publix ion Feb 27. I was very happy with my shopping there and to top it off, Publix supports the veterans who I gave a generous donation to. I myself was a Veteran and I appreciate all the support Publix gives them! Euginea 2/26/11 I shop in Lakeland Fl Southgate Publix store, I want to say the entire management team is awesome, everyone I encounter each week to shop is nice, helpful and I enjoy my experience, other store such as Winn Dixie and Wal-mart are dirty and the workers never ask if you need help, or how are you until check out, I d want to point one manager at Southgate Bert Grimes, he is the most helpful, kind and caring young man that is a star Publix manager, and for an older person to have to ask for help sometimes is hard to do, but he is always so kind and patient with me, he deserves a Kudos! Eugenia Southgate Publix Store in Lakeland Florida Angela Perry 2/12/11 I have shopped at Ramblewood Square Publix since its opening and have continued to do so despite the fact that a new Publix has opened much closer to my home in the former Albertson's location (the new store is a discredit to your corporate image but that is another review). Up to now I would have given Ramblewood Square a 5+ star rating because of the helpfulness of the staff. As a vegetarian, I am delighted to find the Soy milk I drink, the tofu I eat, and other healthy choices so that I do not have to go to Whole Foods or Tunies too often. Unfortunately, the grocery department has tarnished the image of Ramblewood Square and I have to question whether I will return there. For years I have purchased GARDENBURGER brand ORIGINAL GARDENBURGERS and VEGETABLE GARDENBURGERS. They then were pushed out by agribusiness companies selling their imitation meat patties. GARDENBURGERS are made of rice and mushrooms and make no effort to pretend to be anything else. It never occurred to me that Publix would discontinue a product that seemed to sell very well so I spoke with the grocery manager, he took my name and phone number and said he would look into it. I questioned him a week later since I had not heard from him and enough time had elapsed (actually between my husband and I we shop there at least 3 times a week). He admitted he totally forgot me and the conversation. I gave him my name and phone number a second time. Another week passed with no call. While at the store, I met an employee late on a Tuesday evening and asked her if she could help. Once again I gave my name and phone number and she said she would be working with the grocery manager on Thursday and would get back to me. I can only imagine that copies of my name and phone number are papering the bathroom walls since after 3 attempts in as many weeks I have heard from no one. Having crowed out most of the competition, I think it's time to shop elsewhere. I'm obviously not indispensable to Publix and Publix is not indispensable to me. Paul Benstine 2/2/11 I am getting very mad at the Lehigh Acres, FL. store. Every time we go in, they overcharging on their items. today alone we were over charged four dollars on a handful of items. My wife called to complain to a manager and they would only let her talk to some meat cutter named George. Who couldn't answer our problem anyhow! Why is Publix going downhill when economy is going bad? I would think you would do everything within your power to make me want to come back to your store! not make me want to go to the WinDixie! Of which my family and I are considering going if you don't get your act together.. and I will tell all my friends about your OVERCHARGING. if you have it on sell, you better get them registers giving the sell price, not some full price. and and when someone calls to complain to a manager??? being told you can only talk to a meat cutter?? are you kidding me? it is 9:15 pm on 2/2/2011 and we just got off the phone with "George" the meat cutter. honestly you are starting to really suck on your customer service. I am 40 years old and don't play this game. in Michigan stores have to not only pay the difference in price but extra depending how much over they charge. I will also contact the Attorney General and let them know your overcharging practices. this isn't the first time it has happened to me but it will be the last! I live 8 miles out of town and normally won't go back over a buck or two overcharge. but over the last 3 years it has become a very noticable bite in my wallet..and we were only given a meat cutter to talk to. shame on you! Andrew Moody 1/18/11 I am a worker at Publix Store Number 0598 and I have been a bagger for over a year now. I would like to be given the oppurtunity to be a cashier and move up in the company, but every time I ask my management (Jennifer Wellman) if I can be trained in cashierin I'm always told no. The reason I'm told no is because Jennifer says I talk too much and I'm better off as a bagger. I'll admit I talk a lot but that's no excuse for me not being able to excel into other fields. I have worked for nationally top ranked companies as a cashier and am confident that even though I talk a lot I can perform the task at hand efficiently if given the chance. The managers don't see that in me I think and I wish they would because I feel if not given the chance by the end of the year I'll need to explore new job oppurtunities someplace else. panhermes 1/20/11 INVESTIGATIVE REPORT: PUBLIX ground beef products are never processed on site. Publix, we learned from their senior meat purchaser, receives it's ground beef products in ten pound tubes, purchased through one of three midwest processing plants. WE have been repeatedly lied to by store and office management in this regard. IF and when meat oxidizes it does so from outside in, not as misrepresented by beef lobby report where they try to convince us the outer remains pink but the inner turns dark gray brown due to lack of air reaching the product..WE were informed that due to federal laws all chain groceries now purchase meats that are kryo-vaccuum packed. What exactly is the PUBLIX employee/management policy on LYING TO CONSUMER'S? Had they been honest to begin with I would not be posting this today> GROUND BEEF NEVER discolors internally first - I've proven it with their own in store ground sirloin which I purchased and handed to the butcher in the store. Further, I am a senior citizen who has been cooking gourmet for over fifty years- conclusion: PUBLIX ---MANAGEMENT---CANNOT BE TRUSTED-- Sendreck Mavorivic 1/22/11 I have had nothing but grief shopping at Publix. They are staffed with Mutants,Nasty French Haitian niggers and common scum. They have NO idea how to make a fucking sandwich!!! PATHETIC. The deli is where I have experienced the most Rude niggers OHH I'm sorry sir let me get you the manager (another mutant nigger)....How can I hep youse sir? I want to hurt these people I could if I lost my self control!! so I'll spell it out on this useless blog.HEY PUBLIX WAKE UP YOU FUCKING COCKSUCKERS!! Publix Store# 1099 1/22/11 To Whom It May Concern: I come to your office with deep concerns of one of your employees, Sandy Shaffer. Over the past 4 months, I have been repeatedly harassed by Ms. Shaffer while shopping in your store (Publix Store# 1099 – St Johns County/Jacksonville FL). On two separate occasions, I have tried to resolve this matter with other managers but as of today no results. I have been a customer for over 20 years and expect more respect than I have been receiving to resolve this issue; Ms. Shaffer has serious anger issues and lacks customer service skills. As a manager myself, Ms. Shaffer would have been fired long before now but some employees have a way of smoothing things over. At a minimum she should be required to attend anger management classes as well as numerous customer service training programs. Ms. Shaffer has issues with me because I am aware of her relationship with my son (also a Publix employee/Store# 1099); I do not condone management relationships with other staff and she is aware of my feelings. Regardless of this situation, she has no right whatsoever to harass me in your store while patronizing Publix. I do not feel it is my responsibility to change locations and shop at other Publix Stores because of her mental problems. I would greatly appreciate your assistance in resolving this matter as quickly as possible. I look forward to the day I can shop in my Publix Store# 1099 with peace of mind. KMA 1/22/11 To Whom It May Concern: I come to your office with deep concerns of one of your employees, _____. Over the past 4 months, I have been repeatedly harassed by Ms. ______ while shopping in your store (Publix Store# 1099 – St Johns County/Jacksonville FL). On two separate occasions, I have tried to resolve this matter with other managers but as of today no results. I have been a customer for over 20 years and expect more respect than I have been receiving to resolve this issue; Ms. __________ has serious anger issues and lacks customer service skills. As a manager myself, Ms. __________ would have been fired long before now but some employees have a way of smoothing things over. At a minimum she should be required to attend anger management classes as well as numerous customer service training programs. Ms. __________ has issues with me because I am aware of her relationship with my son (also a Publix employee/Store# 1099); I do not condone management relationships with other staff and she is aware of my feelings. Regardless of this situation, she has no right whatsoever to harass me in your store while patronizing Publix. I do not feel it is my responsibility to change locations and shop at other Publix Stores because of her mental problems. I would greatly appreciate your assistance in resolving this matter as quickly as possible. I look forward to the day I can shop in my Publix Store# 1099 with peace of mind. With kind regards edward taft hallicy 1/27/11 what is all this your own brands.................You have made me shop at WINN DIXIE for the brands I have used for years. Good luck I will now be a dedicated Winn Dixie shoper. BY BY You have become too big for your britches,,,,, Shirley Stone 1/28/11 Today I was banned from the publix in on Young Circle in Hollywood florida by a manager. I thought the name tag said John but was not sure as I caught I brief glimpse. I was noticing how expensive everything was and some things publix is making 100% profit on the items. 5 pounds of chicken at publix goes for around 18.00 and we can get the same 5 pounds of chicken for 12.00 at bravo. Customers should be allowed to have an opinion. The manager did not have me leave until a customer who stood behind me say that you can get coffee cheaper at walmart. Since when is Publix a dictatorship? My number is 754 423 0990 I am not going back and I will tell my friends and eveyone I know not to go back, Very rude service on the managers part and the manager should be setting the example of excellent customer service to his employees. Publix needs to be taken down a peg for sure. B.G. 1/5/11 In a time of much struggle everywhere we all tend to complain about more than normal. Although all of us, myself included have have some neg. experiences. This time I only wish to thank the store managers of 2 stores (00395 & 00844) for stepping up to the plate to make an effort to help a stranger (family of 4). Without them that family would have had nothing to feel grateful for during a time of struggle. Thanks for being Great Examples of Decent Human Beings and Great Examples for your employees and community. There still are good people out there. Angels do exist,,Thanks Renae 12/31/10 On New Years Eve , I shopped at the Publix Store Summit Point in Fayetteville Georgia , I have shopped there a number of times never had a problem until tonight. I purchased a bottle of Champagne for me and my husband to toast in the New Year hopefully it will be a better year than the previous one. I called the Publix because the very expensive bottle of champagne was not in any of the grocery bags. I had my son search my Van again to make sure. I called the Publix and spoke to the assistant manager and the manager and they made it seem that I was making it up and that I actually took the bottle of champagne . Why would I be calling ??? I have better things to do on New Years Eve ... Well I never got any resolution as usual they told me that they cannot refund my money , this is outrageous !! I will never shop there again Walmart & Kroger here I come!!! Kelli LeBlanc and Sonnee McEachern 12/25/10 It is Christmas morn and my daughter and I were watching tv. One of your commercials came on. Your company always has wonderful family orieted commercials which we enjoy very much. At the end of the commercial we were thrilled to hear MERRY CHRISTMAS. We appreciate your using that instead of Happy Holidays. Your company has always been a leader in the communities and hopefully other companies and businness will follow in your foot steps. Merry Christmas from us, in Orlando, to you. Mrs. L. Jacobi 12/3/10 My husband and I lived in florida for many years, our children still do. Publix has always been a great experience for us. We love your bakery, your fresh delly products, etc. HOWEVER! We have moved to TENNESSEE!! At first we missed publix, but Lo and Behold!!! to our delight, they did open several Publix super markets in TN. We live far, but travel up to two hrs. every 2 to 3 mos. just to get our bread and other things we can't get anywhere else. THE PROBLEM IS,...publix refuses to compete with other store prices. I know the quality is better in publix but untill the public gets to know you, you must compete. Especially with your biggest competitor that is Kroger, not Wallmart. Yesterday,...Thursday we went to Publix in MT. JULIET, Pears were $1.99 a lb. and both the pears and plums were getting too ripe. Lower the price and get rid of them instead of discarding them. Ad match, just give the competition a hard time. Advertise more, you're tough in Florida, Why not here in TN. You know how to do it! I just fear that you won't make it. They just opened a new Kroger Supermarket in Mt. Juliet, just a few blocks from Publix. It was packed! We just don't want to looose you publix. We just found you! Perhaps its not your Tennessee time yet. What do you say? JANE DONOVAN 12/3/10 I HAVE BEEN SHOPPING AT PUBLIX FOR ABOUT 12 YEARS, THE ONE ON ATLANTIC BOULEVARD JUST A FEW BLOCKS FROM THE BEACH. FOR THE PAST THREE YEARS THE SERVICE HAS BEEN DETERIORATING ESPECIALLY IN THE DELI DEPARTMENT. LAST WEEK I WAITED ALMOST ONE HOUR ALL THIS FOR A POUND OF BOLONGA. THE PRODUCE DEPARTMENT IS ALSO BAD, THREE TIME I HAD TO RETURN A BAG OF POTATOES THAT WERE ROTTEN WITHIN A WEEK AND EVERYBODY KNOWS POTATOES DO NOT SPOIL THAT QUICKLY. TODAY I WENT TO SHOP AND I FIRST DECIDED TO BUY A HOAGIE BIG MISTAKE.... THERE WERE TWO GIRLS AHEAD OF ME AND I WAITED MY TURN, WHEN I WAS ABOUT TO PLACE MY ORDER, ANOTHER PUBLIX EMPLOYEE CAME UP TO THE GIRL WHO WAS MAKING THE SANDWICES AND INTERRUPTED HER AND STARTED TELLING HER ABOUT A PROBLEM THAT THE MAN WITH HER HAD WITH HIS ORDER. IN THE MIDDLE OF EVERYTHING THE SANDWICH GIRL WALKED AWAY AND LEFT ME STANDING THERE LIKE A JACKASS. NO ONE CAME TO REPLACE HER UNTIL I STARTED SHOUTING WHERE IS THE SERVICE HERE?? FINALLY SOME OTHER GIRL CAME & MADE MY SANDWICH, I DEMANDED TO SEE THE MANAGER & WAS TOLD HE WAS UNAVAILBLE, FINALLY ANOTHER GIRL WENT AND GOT A MANAGER, HE CAME RELUCTANTLY & ASKED ME WHAT THE PROBLEM WAS & I TOLD HIM WHAT HAD OCCURED AND THAT THIS WAS NOT THE FIRST TIME, IN FACT EVERYTIME I WENT TO THE DELI IT WAS A BIG PROBLEM AND WHAT WAS THE PROBLEM WITH THE EMPLOYES IN THE DELI THEY ARE DOWNRIGHT NASTY TO CUSTOMERS. THIS IS NOT MY EXCLUSIVE OPINION SINCE THERE ARE A LOT OF PEOPLE IN MY BUILDING WHO DO NOT SHOP THERE ANYMORE. THE MANAGER SAID THAT HE WOULD REVIEW THE TAPE AND FIND OUT WHAT THE PROBLEM WAS, I DID NOT FEEL THAT HE WAS SINCERE AND HE WAS JUST TRYING TO PLACATE ME. PUBLIX DOES NOT CARE ABOUT ITS CUSTOMERS BUT THEY HAD BETTER SINCE THEY ARE LOSING CUSTOMERS TO WALMART AND ALBERTSONS. I SHOP AT OTHER PLACES SINCE THE SERVICE STARTED GOING DOWNHILL AT PUBLIX AND I DRIVE PAST THE PUBLIX STORE AND GO OUT OF MY WAY TO SHOP ELSEWHERE. THE ONLY REASON I STOPPED THERE TODAY WAS TO BUY A SANDWICH AND I AM SORRY THAT I DID. THE MANAGER DID NOT DO ANYTHING TO MAKE ME BELIEVE THAT HE CARED THAT I WAS UPSET BY THE WAY I HAD BEEN TREATED. IF I HAD BEEN ME, I WOULD HAVE TRIED TO SOOTHE THE CUSTOMER, MAYBE THAT IS NOT THE WAY PUBLIX EMPLOYEES ARE TRAINED BUT THEY SHOULD BE. I STARTED READING THE REVIEWS FOR PUBLIX AND WHAT AN EYEOPENER, I AM NOT ALONE IN MY OPINION. I AM SENDING A COPY OF THIS INCIDENT TO CORPORATE AND I DO EXPECT A RESPONSE. THIS INCIDENT HAPPENED AT THE POMPANO BEACH STORE ON ATLANTIC BOULEVARD TODAY AT APPROXIMATE 4:20. Joan Hurley 12/3/10 As an employee of your Goose Creek, S.C. store, I must compliment you and your staff on the quality of my fellow workers. It is such a pleasure to work with them and for them. I had been a shopper since the store opened. Now I work for Publix's as a greeter on Senior Day. I would like your staff to know that one of your Customer Service officer's,Alex Freer shows so much caring for his fellow workers. An example the day after Thanksgiving Alex posted a large thank you notice to all for our hard work on behalf of the store. It was posted right next to our time card check in, for all of us to see. It is little things like that show how our superiors feel about us. I for one say Thank you Alex. I'm sick of it 12/4/10 If you are one of the many using food stamps today AVOID THE PUBLIX'S ON MAILBAR RD & SAN FILLIPO.IN PALM BAY FL. MOST OF THE CASHIERS & BAGGING PEOPLE TREAT YOU NASTY , W/ ATTUIDES BECAUSE YOUR USING FOODSTAMPS INSTEAD OF CASH OR #CK. THEY DON'T UNDERSTAND YOUR BUYING THEIR FOOD KEEPING THEM IN BUSINESS & JOBS!!! I TRY TO GO TO ANOTHER STORE BECAUSE OF THIS. I'M SICK OF THE ATTIUDE. Nancy 12/11/10 I love your super market...many wonderful things. Our family likes macaronni and cheese. I just wanted to let you know you may want to change the type of cheese you use as it is very tasteless. digusted in georgia 12/6/10 I was at a store in savannah. while standing at the deli I heard two woman take about do a blow job on their boyfreinds, and blowing bubbles with their semun, what kind of people do you have working for you! never shop there again. Alan kosh 11/30/10 This is to let u know that the seafood dept employee Doug adamson at ur fruitville store in Sarasota is excellent. Anytime we ask him about any of the selections he is accurate and knowledgable . Courteous and a real good person with people skills. He is very particular how he displays the seafood, always looks appealing. This is my first note re any publix employee Andrew Shontz/Fayetteville, GA 770-461-5704 11/28/10 11/28/2010 Dear Sir/Madam: I was checking out today at your store at 840 Glynn Street, S, Fayetteville,GA, when a man started reprimanding a packer in front of myself and other customers. I looked at the packer and said that was very rude, the packer said nothing, I said where did he go, he said he's standing back there, which was a few feet away, I walked over to him, and told him, the next time you want to reprimand someone, you don't do it in public, it's very rude. He said he was sorry and i left, I came home, and i was irate, how dare he do this, to a man who was obviously older then him, try a little respect. I returned this morning, because I thought there was an error on my receipt, there was not, I spoke with I think the Manager, and asked if that manager, apologized to that packer, he said no, but I spoke to him, and he's not a manager, he is a coordinator. So I guess he thinks that's ok, on my my receipt, it reads store manager: Curtis Beaver. I was there at 10:51 a.m. and my cashier was Tristen, which was very pleasant, along with the packer. The southern charm, sure did show this morning, I hope you will address this immediately. Sincerely, Andrew Shontz dario dieguez 11/29/10 On saturday, Nov. 27,2010 I went to do my weekly grocery shopping at Publix located at 155 E. 2nd Ave, Hialeah, Fl. I purchased an Overland Cake at $5.99 but when I got home and checked the sales receipt, low and behold, I had been charged $7.99!! Publix had stolen $2.00 from me. I returned to Publix using my own time and gas and talked to the store manager, Mr. Ortega, but before I did, I had the cake scanned again and found out that it was still $7.99 to the detriment of other unsuspecting shoppers. Mr. Ortega had not bothered to change the Price on the Mainframe. I got my $2.00 back with no apology. This behavior is unprofessional, untherical, unconcionable and downright STEALING from the same customers who keep Publix in the black. By the way, this is the THIRD time that Publix has STOLEN money from me. Obviously, I will present my complaints to the Consumers department and to the Florida Attorney General. Publix should pay me for my time and gas for returning the cake. Publix Employee 11/13/10 To Whom It May Concern: I am an employee at Publix store#730, and I wish not to speak my name at this time . I am writing to let someone know that some of the associates here at this store is very unfriendly and rude and they have no respect for other associates. There are so many situations at this store that’s going on and no one is bothering to do anything about it. 1) The survey box has been tampered with some of the customer service staff is pulling the surveys out that are bad. 2) We have( Jessica Macfarland )who is very nasty to other associates and it’s getting worse she talks to associates like she runs the show. 3) We have some associates who are cool with the front end staff who can do whatever they want. 4) The Customer Service Manager (Marie Sarr) really controls everyone, she has no respect for associates except for the ones she like. She acts like a big shot and horasses associates all day long. 5) The Store Manager(Katherine Kennedy) allows all this stuff to go on even when she knows that things are not right, she allows her associates to treat people any kind of way. She plays games also she’s in with the same crew that has no respect for other associates. 6) There are Cashiers who scan customers groceries but do not even say hello as their scanning the customers groceries. The customers complain to the store manager all the time and she still doesn’t do anything about it , because she shows favor to some of the cashiers which allows them to do whatever they want when they want. 7) Last and formost you have some customer service staff who treats customers like the customer doesn’t come first I have watched some customers get angry because the staff has an attitude problem, I have seen customers have to wait at the service counter longer than 10min. 8) If this is how you want associates to treat customers then don’t pay any attention to this letter but if you want things to change please check out what is going on in this store. The people in this store is not running things the way Publix wants customers to be treated. P/S Just letting someone know about this store Candace Rancher 11/15/10 I went into store# 1059 Montclair Rd. I went into the store on a Saturday to pick up a cake for a coworker who said the person who ordered the cake for her was unable to pick it up at the time and asked if I would pick it up for her. I entered the store locating the baker to my right time you enter, and went to se Jill for this said cake. I received this small 8" cake in this HUGE celebrate box with this invoice taped down to the box. I left the store out of the same entrance doors I came into heading to my car. As I was placing the large cake box into my 645 BMW passenger door I was approached by this black male dressed in white button and black slacks with NO NAME TAG saying,"DID YOU PAY FOR THAT CAKE"?,I replied no I didn't, I was not aware I was to pay for this cake. I was told to pick it up for a coworker and everything was already taken care of. So he asks for my receipt and I informed him I didn't have a receipt all there is a this invoice that is taped to this cake box. Once he pulls the invoice off the box the bar code and cake decription is on the back of the invoice. So not only have I been accused of stealing this $29.15 cake I have been humiliated, and embarrassed while everyone in the parking lot looks as I am escorted back into the store. I go back to the bakery and speak with Jill (co-workers friend) and ask her why did she not tell me I was to pay for this cake that i was told was taken care of and to just pick up. The customer service cashier was very apologetic as the black male stood closely behind me watching as I paid for this $29.15 cake with not a mumbling word to say. I have never been more angured by the way a situation was handled than this one here. I have not only told family members about this but I have told everyone of this incident and I will NEVER go back to this Publix on Montclair Rd again to be accused. Ursula 11/10/10 shopping at Publix for many years, never had any complains, butthey are selling Ritter Sport cholate , out dated. I called the Manager , i was told , we take care of it. Nothing was done,it is still on the shelf, date on it says , october 26 th 2010. then they have the nerv to increase the price , i am very disapointed, store location :Milgen Plaza,columbus GA. thank you Ursula Grace Maul 10/28/10 Have shopped at Publix for almost 30 years on SR 70, Sarasota and University Pkwy. Wonderful Stores !! Always had excellent Service. Have suggestion to make ! The Publix Premier Ice cream Carton was recently changed and the Premium Vanilla. Homemade is difficult to quickly recognise ! this is great Ice Cream and I'm sure would sell more if the words "HOME MADE" were in much larger Bolder print !! A helpful assistant found it for me but I had missed it on 2 previous visits ! Thankyou for your consideration. Elizabeth Freeman 10/28/10 I have always loved shopping at Publix. The Best store is in Ocoee Florida. They have the old time service attitude of talking with the people. Focusing on what ever the customer needs. Love shopping there although its way out of my way. (5 STARS) The store on Orange and Michigan in Orlando is my next favorite store. Pharmacy people are great and will always take my prescriptions there. Again people have that past attitude of talking with the customer upbeat attitude etc. Love that store. Leadership pays attention to when more lines need to be open. Five Stars Now for your problem store. The store on Mills in Orlando is awful. Public employees rarely talk with you because they are too busy talking with each other. No offer of help. Produce not as good. Bought a bag of Oranges for over 5 dollars and they were awful. However, the bakery people are very supportive in that store. 2 STARS. Don't loose that "Publix where shopping is a PLEASURE" mentality. Thank you for passing the word on. Jan 10/22/10 ON 10/21/10 The Publix in Naples,fl in East Naples and Collier Blvd. They were awaiting the big wigs, I have never seen so many cashiers when there company showed up everything they looked at was a show then it goes back to the way it was once the corp.company leaves . I thought publix had a policy were they could not have so many family members In the same store, We are talking about 10 people that are related. what is a person to do when there service really sucks. glen flecher 10/18/10 this girl at Publix on summit and military was on the phone while stocking tea, while the deli was busy. i waited for about 3 minutes when she finally came on the counter when she was done on the phone. dont get me wrong i love this publix the people are great in the deli but that got under my skin NKP 10/16/10 I would like to say that if there are so many unhappy people/customers out there and there are that many unhappy employees out there, why not, get new staff, who are excited about their job. Motivate your employees..........this is the managers job. Train your employees before placing them on the floor. Have check ups/inspections and training classes updated and mandatory to keep on improving on service. It is an ongoing thing, not just get a job and that's the end of it. I wish I would have an opportunity to work in corporate office to incorporate and implement such ideas. There are many of us out here who are excellent at customer service, marketing and so much more if we are given the chance can help make a difference. Thank you for reading. I can be reached at nefishakh@hotmail.com for anyone willing to offer me a job to help build their business with class, reliability and enthusiasm. Carmen Ivie 10/6/10 I have been shopping at the University and Tuttle Publix in Sarasota Fl 34243 for a very long time and when I went to the deli I noticed a older lady talking down to one of her young coworker... I was shocked and embarrassed!!! I couldn't get the ladies name her name tag was hanging down and I could not see it. I continued to shop and relaxed a bit so I didn't go to customer service with the complaint, but when I got home it bother me and I felt bad for the young employee. I am 59 years old and I hope I never treat anyone like that shame on her!! Besides this complaint I really like shopping at this store and enjoy everybody in all the other depts. GREAT STORE!! P. K. 9/26/10 PUBLIX MANAGER HAS TEEN'S CAR TOWED AND STRANDS SEVERAL HIGH SCHOOL HONOR STUDENTS IN A LIGHTENING STORM! TREASURE ISLAND BEACH FL PUBLIX MANAGER DID THIS!!! The kids were going to a drum circle on a Sunday night. Publix would be closed and they parked in the Publix parking lot. Their car was towed leaving them on Treasure Island Beach in the thunder storm. I will NEVER EVER shop at any Publix ever again and I will be starting a Facebook page for people to BOYCOTT Publix Super Markets! So far it will cost $155.00 just to get this student's car out of the impound! dennis allan 9/25/10 I BELIEVE PUBLIX HAS GONE DOWNHILL,LIVING ON PAST PERFORMANCE AND ADOPTING AN ALMOST ARROGANT ATTITUDE. I QUIT SHOPPING A PUBLIX ON MY WAY HOME BECAUSE OF STORE RESET.THE PRODUCTS IN THE STORE WERE COMPLETELY RESHUFFULED, MAKING IT VERY DIFFUCULT TO SHOP. I COULD NOT FIND THE FOOD ITEMS I NEEDED,CONSEQUENTLY I QUIT SHOPPING AT THAT LOCATION AND FOUND ANOTHER PUBLIX IN THE AREA. I WAS SHOPPING AT THIS LOCATION,WINDSOR COMMONS JACKSONVILLE,UNTIL TODAY. THEY DID THE SAME THING AND RESET THE ENTIRE STORE. I WAS TALKING TO A NEIGHBOR IN THE STORE AND SHE REMARKED HOW EASY IT IS TO SHOP WAL-MART JUST UP THE STREET. RESETS ARE DONE TO GET SHOPPERS IN THE STORE TO WALK ALL THE AISLES MAKING IT MORE DIFFICULT FOR YOU TO MAKE YOUR PURCHASES IN A TIMELY MANNER. MY NEIGHBOR COMMENTED'' THEY SHOULD HAVE PAINTED A RED LINE OUT OF PUBLIX STRAIGHT TO WALMART''. PUBLIX WILL NOT GET ANY OF MY HARD EARNED MONEY EVER AGAIN. publix customer 9/23/10 i would like to inform you of an incident several people witnessed outside of the publix sttore in key west fl.on sept.11th, 2010.It was a publix customer and a manager by the name of kevin piper,this manager brutally attacked the customer from behind,beat him really bad.I still see this manager working,i wonder how he treats his employees,has anyone looked into this?Is he allowed to go around beating people,and noone does anything about it,I really hope corporate takes this matter in their hands.thank you. Mrs. Samanatha Sager 9/22/10 I have been utilizing the Publix Palm Valley, Fl. pharmacy for three years. In the past three months, it has taken an average of TWO visits to get my prescription completed.....they never have enough stock to complete my rx. Additionally, the now "lead" pharmacist has made several errors regarding copay(had to return twice for refunds) and now has switched my usual med to a generic - without my approval - incurring yet another trip to get it right. This store is a wonderful shopping experience. In the past, the pharmacy was a top notch operation. Now, the store and its staff continue to be terrific. However, since the new computer system has gone into the pharmacy (with the change in phone message that is simply horrid!!) and change in "leadership" - the pharmacy is a mess. PLEASE CHECK INTO THIS!!!!! Respectfully submitted, Mrs. Samantha Sager Mrs. Robin Diamond 5/29/10 Sorry but for years I have had trouble with the 2 areas in Publix stores. It has been the deli and the bakery. The store I go to most often is #00432. There are mostly people of color at the deli and they are nasty. I stopped going to the deli. I go to Gini's for my Deli needs. I dont like a deli clerk getting nasty. Allot of people I talk to say the same thing. It is not a racial thing they just are nasty. When I go the the store#00053 in Sheridan Plaza every one is nice it just takes almost 3/4rs of an hour to get one item. Most of they time they have people walking around looking busy. I know you people in corporate have to know about the proplem because it has been going on for years. As much as you might think you don't care because you make money anyway it is no longer the case. I don't mind going to Gino's for Deli and while I am at Gino's I might get some meats. You are chasing your customer's away and there are more and customer's going to Gino's from publix. The prices are better and everyone is pleasant and you might have to wait "5" minutes but it is worth it. It is nice to get a thank you from the servers not snarl from the publix servers. The server in 00432 in the deli actually got mad at me because I did not like tavern ham that was on sail. She said "it has more taste than the one you want!!". I said to her "can I just have the ham I want please?" And the Deli there is also horrible. The are 2 people to help you and the prices keep getting higher and higher. Thank you for listening and I know it is going to fall to deaf ears because it has for years. But now us customers are doing something about it. going elsewhere. Ann Marie Smith 6/3/10 I have shopped at Publix, on Peachland Blv. in Port Charlotte, Fl. since the store opened. It seems, just when all the winter people leave...so doesn't the service from Publix go down. I have been living in Port Charlotte almost 31 years and shopped at Wal-Mart and Publix and Winn Dixie. Publix, is the best, I shop for the cleanliness of the store, convince to my home and most of all...the service of someone to bay my articles and to put them into the cart out to my car. What is happening to your store? Once again, I had to do pack my articles and load the cart and walk it out on my own. I have complained many many times to management about the service. It hasn't changed from one week to another. People, pay the extra money to shop at Publix for this service. Guadalupe Vallejo III 6/7/10 I have been a loyal shopper for over ten years at the store at the Windsor Commons in Jacksoville Fl. For several years my wife has continued to ask me why I continue to shop at this store where I had shop at Wal-Mart, which is less than a mile down the road from your store,and save on our food items. I tell her it the employees and the friendly folks that are there that make me shop there each day, until last night(6-07-10). It seems that our store has been going through a remodeling period which I know that all business need to go through, but does the remodeling have to inconvince our lives. Your store closing hours are already at 10pm, which is understandable due to the child labor laws, but closing at 8pm and not letting your customers know ahead of time is really again an inconvince. I stopped last night to pick up some few items only to be told that the store was closed (8:30pm) and been told by a customer was really upsetting. As I was driving off I say one of the assistant managers helping to open the doors for an employee, I stopped and open my window to remark that I was truly upset at the closing of the store so early and that now I was having to drive to Wal-Mart or even Food Lion down the road. The assistant manager (first name Josh)said sorry but that Publix was remodeling the store for us and that we should be glad for the remodeling. I in returned said since you already close at 10, why close at 8pm and make us go to another store. His remark again was "Sorry". I told him that sorry did not cut it and that I might just finally take my wife advise and shop at another store. And I was taken by surprise when his remarks was "Good Luck at shopping at the other stores". After all the years that I shopped at this store and the way the economy has turned I have continued to shop at your stores, where I could of save countless of dollars, this remark has made me so upset that I will not shop at your stores no more. In fact I will recount this story to all my friends and to anyone that will listen and maybe we may all change our shopping habits regardless to what every remodeling of your store accure. Now I know that my few dollars will not hurt your stores or this store, but if enough people see and know the type of management personal that Publix hires and the economy continues to change, folks may change there shopping habits and you stores may suffer. In closing, if you wish to have my patronage to Publix returned I have two suggestion, 1.to have the assistant manager openly apologize at your store in front of your store manager(Wes Oliver)to me; 2.or have this assistant relocaled to another Publix store and given customer serve trainning,for without the customers, businesses do not last. Sincerely Guadalupe Vallejo III 13015 Azalea River Place Jacksonville Fl. 32224 904-992-4594 Paul 9/20/10 I shop at the publics market in Palm coast Fl at the store on Palm coast pkway and Belle Terre from time to time when I am down here.I am a life long NYer.On 3 seperate occassions I purchased your alledged filet mignon.All three times it had a weird taste like the meat you get @ outback it was grissily and chewy.I was charged 18 dollars a pound,is this stuff from downed cattle or something? you people should be arrested for charging so much for meat that slaves would not even eat.If you sent it to Africa the poor would send it back !additionally I purchased some beef back ribs.One package was ok the other package was obviously repackaged and the date was changed.I know this to be a fact because when I opened the package it smelled like a dead body and was brown and dry on the bottom.It seems when the people go North after the summer the quality of your meat goes south.Please be advised that I intend to contact the board of health as well.If you want to see what filet mingon suppose to taste like shop a store called hannaford.They sell filet mignon tails for 7 dollars a pound and they are outstanding joyce 9/13/10 I live in key west florida,i am a customer at the publix grocery store,i'm just letting everyone know what poor value the managers in that store have, i have witnessed several times how rude they are with the customers that go there.They look at everyone as if they were delinquents,i will not shop there anymore and will let everyone know that employees there have no manneres,they need to rehire everyone in that store,it's so disapointing to know there are human beings like that. THANK YOU,SINCERELY UNHAPPY CUSTOMER!!!!!!!!! Merry Collins 6/10/10 I moved to Hephzibah ,Ga to be close to my family after my divorce...broke and starting completely over....giving up a great job and great money because there were no Winn Dixie's in this area. I was desperately seeking a job..anywhere..doing what I was qualified for,making the money I was use to making. I applied for a job with Publix in N.Augusta. While I was there,my resume was given to Mr. Phil,the DM. He interviewed me and was very pleased with what he had seen in me. He found me a job working at store #526. Although I have 18 years of deli/bakery management experience,I was hired as a cake decorator. Without any formal training on how Publix cakes are made,the icings,or the expectations of me in this job,I have been expected to maintain all orders,cases and back-up production. After 6 months and ALOT of frustrating times,I have already turned bitter towards my job. I do give 100% of myself while at work and have managed to teach myself the job and production. This store does an extremely high amount of cake business and they have no cut of time for orders on the weekends and a no turn down policy,which makes it very hard to keep up with all the orders and cases on the weekends. We only have two cake decorators and we just can't keep up with the business we do. We wind up working 10 to 12 hours on Saturday just to do all the cake orders we get in,heaven forbid we ask for a smoke break or a lunch either!!!!!!!!! I am VERY frustrated!!!!! The store manager has had an "attitude" conference with me two weeks ago and informed me that I am not worth the money he is paying me!!! Even told me that I either needed to get in the right frame of mind to be a Publix employee or maybe it would be best to move on. What a crappy thing to tell someone that is busting her ASS to keep up with a pace that even Wonderwoman herself couldn't do!!!!!!!!! Anyway,out of the blue I received a job offer with someone I worked with at Winn Dixie. Doing what I used to do,Making the money I used to make. The interview was for today,but the DM had to postpone until another time. Just wanted you to know that the man running the bakery in running it in the ground and the entire crew is frustrated with how he runs things and talks to us. I,on the other hand,am plainly irritated,frustrated,TIRED,and am at the point that I don't care anymore. I have never worked in a place that made me feel so inapt or treated so rudely. The way the store manager so "politely" told me off....well...that was my breaking point. I WANT OUT OF THIS STORE!!!!!!!!!! If I can't find another job,I do want a transfer SOON!!!!!!!! Thanks for letting me vent. Ivan Schiller 7/30/10 I've been shopping at Publix stores since 1972 in various Florida counties, I also worked with Publix as a representative of a Dade county milk company, "Home Milk", and participated in new store openings, midnight resets and PR with store managers, dairy managers and supervisors. Every person I have dealt with at Publix has been professional, courteous, intelligent with common sense that the company requires. I have been shopping at the New Port Richey, Chelsea Place on Seven Springs Boulevard Publix store for over seven years, all of this time I have been treated with respect and courtesy, until I attempted to receive a Western Union money transfer yesterday 7/29/10 at 5:00 PM. I handed the receive money form to the employee at the service desk, she informed me that there was an error in the spelling of one of the words and could not cash the money transfer even though I had the ten digit control number. An assistant manager also concurred and said she couldn't tell me what was misspelled, just that they couldn't honor the transfer. I phoned Western Union and spoke to a representative and a supervisor who informed me that indeed the transfer was valid and I should have received my money. They also informed me that the misspelling was the name of the city, "New Port Richey", the "e" was left out of "Richey" by my son when he sent the money. The supervisor called the store and explained that the transfer form was valid, someone in store management apologized to the WU supervisor. I went to another Publix on Little Road to cash the transfer. Bottom line, I realize the employees thought they were doing the right thing, even the manager who I called before calling WU, who used the word "fraud" more than once, and stuck by his belief that the transfer was invalid which made me feel humiliated. Intelligence is a prerequisite for all Publix employees, however common sense should also be of major importance. paulinaurzua 8/11/10 I went to your store in 3700 NORTH FEDERAL HIGHWAY LIGHTHOUSE POINT FLORIDA-7863056 I HAD THE WORTH EXPERIENCE THE CUSTOMER SERVICE LADY WAS VERY RUDE UNPROFESSIONAL I WAS ASK IF I PAID WITH A EBT CARD ALL WHAT I WANT WAS TO EXCHANGE A PRODUCT FOR ANOTHER FOOD PRODUCT I WAS GIVING A HARD TIME I FEEL LIKE I WAS DOING SOMETHING TERRIBLE JUST I DIDNT HAVE A RECEIPT HOWEVER THE PRODUCTS I WANTED TO EXCHANGE WAS PUBLIX BRANDS I AM VERY UPSET I FEEL HUMILIATED AND DISCRIMINATED I WILL NEVER SHOP IN THAT PUBLIX AGAIN... VERY POOR CUSTOMER SERVICE I WISH NOBODY GET A SERVICE LIKE THIS AGAIN.... THANK YOU PAULINA URZUA Tammie Pate 6/27/10 ILLEGAL Joe Degenhard, the store manager at Publix Super Market at northwood crossings next to northwood lake has been taking beer off the shelf on sunday nights sneaks it to the back and takes it home then he pays for it on mondays. Some associates are aware of this because they call it "sunday night special for joe". Jennifer Hunt knows that Joe is doing this because her dad is also a store manager as well , Ken Hunt. Many associates still says he's been doing this. We have video cameras that play back, I think to 3-4 months. Also heard he might have tampered with them. Joe transfered to another Publix Super Market next to sheltonstate on 69 on the 25th of this month. Thanks, Tammie June Stewart 7/2/10 I am so disgusted with the manager of this store. His name is George Zaiter and he is the rudest person I have ever encountered. The problems started back in December. He obviously does not like my son who goes shopping with me because I have trouble getting items from the shelves and he assists me in my shopping. This "so called" manager has a personal problem with my son. The manager has approached me on several occasions complaining about my son. He told me in December that one of his customers complained that my son looked threatening. I asked him to produce this customer's name and possibly we could iron out the problem. He said he would contact the customer, but, of course, he never did. I shop in this store every week and spend a considerable amount of money. I feel that both my son and myself have been discriminated against because of this manager. Today I was shopping in the store and the manager and another gentleman who works there (don't know his name, but he is a very nice man), approached me and said that my son said something to them about "some property". It made no sense to me at all and I felt that here again was another opportunity for Mr. George Zaiter to try and say something derogatory about my son. This has been an ongoing problem. Today, I told him that I was fed up with this attitude. I am a 72 year old senior citizen and I do not need this stress in my life. He proceeded to yell at my son and ordered him to get out of HIS store and after I put my groceries in my car, I went back into the store and tried to talk to this manager. He told me that my son was not welcome in HIS STORE and that if my son came back into the store or if he was even in the parking lot, he would call the police and have him arrested. This so called manager stood there as I was talking to him and started "yelling at me" about my son. I told him that I didn't appreciate him yelling at me and I was reporting him to Corporate Headquarters. I am very upset about this incident and I now have developed chest pains because of the stress caused by this altercation. I would expect that the powers that be in your organization would take it upon themselves to tell George Zaiter that he owes me an apology. How dare a manager of a store yell at a customer who shops there all the time. I am seriously considering calling my attorney's office and pursuing this matter if no action is taken on the part of your organization. This store is located at Kernan Square Shopping Center, 12620 Beach Blvd, Jacksonville, Florida. I look forward to a response to this complaint. terry penrod 7/18/10 I enjoy shopping at the publix store in Rockledge at the intersection of Barnes and Murrell. I think this company overall has been one of the few places that shine in the state of Florida since I have lived here for the past 8 years. They keep the store clean, the prices are decent as is the service and most all the employees are pretty friendly. I don't need much more from a grocery store than that and I appreciate this store being in our community. I wish the lowes store nearby treated their customers as well as pubix does, then I would really be a happy camper. Charlotte Chappele 7/19/10 I have made 5 trips and 3 phone calls to my Public Pharmacy to get a test strip prescription filled and have yet to get the problem solved. They say it's rejected, though I have been getting it regularly for months, Medicare says they haven't filed a claim - or haven't filed properly - so they have no record of a requet for refill. Pharmacists "just don't have time" to deal with it!! Can you help? Please contact me: 941-792-6892 or thingsolde@aol.com. Publix is about to lose all my business! Denise MacFee 7/22/10 I went to Publix today and had a rebate check for sugar, the cashier informed me that I had to take the rebate check to the store where is was written, My mother gave me the rebate check and I have no idea which store she went to. Why do I have to go to the same store, isn't all Publix the same. Why can't you keep the item stocked and then we wouldn't have a problem to begin with? I will be talking to the manager about this and see what he has to say, You have to take a 45 minute computer test to see if you can work there to begin with, why don't they practice what they make the employees do? Kathleen Tardanico 7/23/10 July 23, 2010 Dear Sir or Madam, I have been going to Publix ever since I moved to Florida to take care of my elderly father. I work at a large company full time and shop for him every few days. It is frustrating to find that when I go into the Publix in Freedom Square, Naples they are out of items repeatedly that I shop for. It is very frustrating for me as my time is limited as is many other peoples. Now that it is off season things should be running efficiently as it is not as busy. I can't believe that you have the ability to track what you run low on or in my case... out of...at any time of year and therefore have the supplies necessary. After many frustrating times going to your store and having this experience I have now unfortunately given up. I just can't go in that store any more. Sincerely, Kathy I was in there tonight Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7     Write A Review For Publix Super Markets, Inc Corporate Headquarters Note: This is not to be used to contact Publix Super Markets, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Publix Super Markets, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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