275 Reviews For Petsmart Headquarters & Corporate Office

Retuens

I am so upset and disappointed never have I had such a hard time returning something and people make up stories to cover themselves. My daughter used her depit card to make a purchase and when I tried to return they refused to give me cash back insisted on I had to take store credit, or have depit card. I called the corporate office only to have them tell me this was written on the back of receipt which I then red the entire back and no where did it specify you would need the depit card which is a considered a cash transaction and says on the back when using dept card return given as cash this is such bull never again will I use Petsmart.

poor customer service

I have taken my dog here for grooming for 9 yrs and 4 yrs. to Boynton Beach,FL store once a mth. They did not groom my dog as well as previous visits and I asked to have it corrected and they said yes on the phone but when I arrived with the dog they said I would have to pay for another hair cut. Poor customer service to loyal customers. Will not go there anymore as they do not value their customers.

Wht bullshit they pull

If you shop at Petsmart BR AWARE of what your being charges, if you have 10.00 worth of mdse they do not teach their cashiers to count and they double the amount so its 20.00. It seems to be a pattern, and the managers are ok with it they down play it to I CANT WATCH THER CASHIERS then what do they do, it is time consuming to have to wait till its corrected and it makes the hiring process look like if you cant count you have a job, there is PETCO GREAT PETS PLUS GREAT PETSMART SUCKS as thy don't care about you just your purchases. If you could give them -10 stars it would be done

Banfield Hospital/ Temecula ca

Bandifeld refused to fill my pets writtien perscription from my veterinarian due to my pet not being an active customer. That's wrong!! .This perscrition is for pet food not medication. I guess you need to change your loco it's all about money not about pets. I will never buy my pet another item from you store. You have poor customer service. Very Rude Veterinariams..

Vendor

One of your managers at the Oak Valley Dr store in Ann Arbor, interfered with a vendor assignment job. was rude and unprofessional. And not only that you could smell alcohol on her breath. I assuming she had a hang over & just didn't want to really be there.

complaint

Will never shop or have have dog groomed in the wayne, nj shop have waited a week and still no return call

Coupon Books

When you put together a coupon book and item are stated as FREE with on other disclaimers you should not have to pay tax, that should be part of the coupon. How can you advertise FREE when its not?

Grooming

I had an appointment at 11:00 at petsmart Owensboro ky to get a chihuahua hair cut! 2:00 he still wasn't even touched! I talk to the manager and he didn't even care! Very poor service I will never go bzck to petsmart!

Extremely Upset with Service

I had multiple issues and bad experiences with one of your stores located in Olathe Kansas Please call me at (913) 748-5019.

Customer

Customer Service

Petsmart hotel

I have to be at work by 0700 am so what good does your hotel do me when it open up at 0700. You are losing 5percent of that business alone in my neiourbor hood because you dont open up earlier. So much for Customer Service

Product Availability

After reading the sad stories above, my issue may seem unimportant, but none the less I will send this. The stores do not stock litter boxes to suit cat owner needs. I've been to 3 PetSmarts the past month and can't find a litter box. They are not listening to reviews or they would know to bring in more high back boxes and better made ones. Obviously, a cat owner isn't designing the product PetSmart is buying. Then I find one online and when I called the online customer service number, the girl couldn't tell me if it is carried in the store...or just online. I would say, that by reading reviews...PetSmart is having employee issues and now I'm going to throw in a product issue as well.

Deceptive

Petsmart policy on displaying their pets toys is very deceptive. They have bins marked 99cents and mix in other toys in the same display case which are $9.99. As a customer your eyes are drawn to the sale and you assume everything on the rack is at the lower price - not true. I think this is a very deceiving way to lure customers to buy stuff. Shame on them. I will take my business to Petco instead.

China Products

Will not set foot in PetsMart anymore. Very disappointing that everything is made in China. China and Korea do horrific things to dogs and animals. They boil and skin them alive!! Very heartbreaking to see that. It shouldn't be all money. Bring the jobs back to the US and I will come back. Not all people from China or Korea do this to animals, but we have a bad taste even thinking of buying anything that is made in these countries. Do the right thing for the animals and people.

Doggie Chew Toys From China!

Very frustrating to see only dog chew toys, and plush toys all from CHINA. The chemicals and materials they use are not up to our standards. The sewing is terrible and the toy is shredded in about 5 minutes with the squeaker out on the floor. Consumers will pay more for top safe quality doggie toys. These pets are our family and you cannot replace them. Safety and quality is our biggest concern. MAKE IT IN THE U.S.A. and your sales will double!

Tanks infected with ICH - wiped out my entire aquarium.

I bought a fish (the first new addition to my tank in 2 years) from Petsmart. Days later my fish had ICH. All the fish in the aquarium were treated immediately but every single one died. The manager assured me that this was an isolated incident. The next day I visited Petsmart and identified fish in the sale tanks that clearly had ICH! Petsmart uses a single filter for all tanks which means if there is ICH in one tank it is in every single tank they have. Associates were selling fish out of these infected tanks which will infect the customer's aquariums at home and kill their fish!

grooming my dog

I took my dog to two petsmart store to have his nails.cut.They said they could not do them.I take him to Petsmart in Erie pa and they have no trouble doing his nails.As far as I am upset with petsmart in Florida.you will not get my business and I will tell everybody not to go to your stores.

Mold in the grooming salon in the Petsmart in Pelham New York. I heard this from the managers talking to her employees today when i went to store. i had to walk out was disgusted beyond belief. People your pets are in danger.

customer

The only good Manager they had They let go over a minor incident The Manager in charge D.Isbell should be let go she is a waste of a Manager -only cares about herself .. Will not go back into this store ever again- no knowledge of animals now and over priced -Carson City , NV.

NEW STORE SAVANNAH

You have the wrong number listed for the Victory Dr store on the internet. In calling the Abercorn St, the number immediately goes busy. In talking to the manger of the Abercorn store, he said Pet Smart knows about the issue--but it is a government issue. I work for government and know it takes a little effort to make a change. But, it can be made. This has been going on since day one of your store opening and is UNACCEPTABLE. I have wasted more than 20 minutes on the phone trying to get thru to Victory Dr. I feel sorry for the poor guy that has his personal number listed. YOu have just LOST my business. FIX THE PROBLEM...That is what the CORPORATE world does. Unexcusable.

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