Petsmart Corporate Office & Headquarters

My wife brought our dog to get groomed and after she picked them up. She noticed one of Dog's eye was close and he cannot open it. Obviously the groomer poked my Dog's eye with a scissor and did not warn my wife about it. After she went back to the store the groomer was making bunch of excuse that our dog scratch his own eye ball. Keep in mind it's not even just a scratch its a puncture right in the middle of eye ball. The vet took a look at our dog and said it was obviously done by the groomer. The groomer did not even finish the job also, she did not trim the nails and finish around the paws. Now or dog cannot go somewhere bright or else he would get a headache.

I have been to Clarksville Indiana store every week they have sales for turquoise guppy but on the day sale starts they are always out very disappointed

I bought fish from Hamilton, NJ Petsmart on Friday. By Saturday morning, all of my fish in my 75 gallon tank were dead!! This is outrageous!! Some of those fish we have had for many years. OMG!!!

Told by Roseville Mn store that "PetSmart" is moving toward an organizational policy they will not groom dogs with behavior issues? My 10lb Yorkie does not like to be groomed but we have complied with shops request to use a specific groomer and paid EXTRA to accommodate your policy to more for dogs who nip. Surely our 10lb dog is not the only dog who dislikes being groomed-don't promote company policy as an excuse for a staff preference.

My dog goes to the doggie daycamp 3x a week. Well Last night i had to take her to emergency vet at 4am b/c she was throwing up bile. 3x in ten minutes. Kennel cough is what the ytold me she had. So that means some dishonest person brought their infected dog in there and my puppy caught it. So now my puppy and she is a puppy has to wait 4 weeks until she goes back, and I have a $200 vet bill

I have a 7 year old great white pyrenees who is in need of a good grooming. I called and scheduled an appointment with Petsmart and described in detail how he was old and his hips were not doing to well and the woman said that they could handle everything fine and that nothing would be a problem. Believing her I made my dog, Cosmo get into my car which was not an easy task being 180 pounds and having bad hips. When I arrived at Petsmart they looked at him and said "oh we wont be able to handle him". One lady was more understanding than the miserable girl working in the back who just kept going on about how they could not handle working with him. They called in the manager and he said to have him out down at the vet! It was appalling. After 20 minutes of arguing with them they still said no so we had to get my poor dog who they could clearly see was in need of their services back into the car again to come home and continue to suffer!

I recently had a sick dog and needed to get prescription dog food from petsmart in loveland. The same night I purchased the very expensive food my dog had unfortunately died. When I called petsmart to see if I could return the food they told me that was fine. Two days later when I had a chance to return to the store they sent me away without returning the food. I returned the next day and was again turned away. The third time my husband returned to take the unused and unopened food back he was successful but was told by the clerk he was no longer welcome into the store! We just lost our beloved pet and petsmart made it nearly impossible to return their product. I will never return to this store again!!!

I am Very upset that corporate office decides to remove this item off the shelf and replace it with the pine scent. I loved this litter for my cats and the scent was amazing but since when a person in office makes that decision to change what the people want? Look at what sells people if you are so smart in corporate office. I will go elsewhere and so will my many unsatisfied friends.

I love Petsmart....great store for all my pets needs. BUT I noticed you have new uniforms for your employees....GOD AWFUL UNIFORMS...they were bad enough before, but now I feel like I'm shopping are McDonalds or Burger King. I feel for the employees. I'm guessing they had a man pick them out....really a terrible choice in style. Not to mention the material, the poor employees must sweat profusely in them....I'm glad I just shop there and don't have to wear that shirt!!

Brought my puppy there I specifically showed her what I wanted the groomer Sandy arrived after I left. Returned to pick her up she was shaved from head to toe. I was appalled I never had her groomed like that. I face was a short cut and the rest shaved. I said to her "What did you do to my dog. The so called manager said he would talk to her I said "talk" so already did the damage. I didn't even recognize her. I have pictures of before and after.

My husband called to complain about the Tualitan, Oregon grooming salon and how filthy it was on our last visit. The woman we spoke to said someone would contact us and they NEVER did! We have been bringing our pet here for two years, what happened to great customer service?

I have been taking my Maltese for nine years. After the last visit never again! I paid for full package wash, flea dip, clipping, teeth brushed and ears. However they did not clip his nails. His nails grew completely up into his padding and I just left the vet and that bill was not so nice. I called to see how petsmart would compensate me and she was not willing to help at all. She said it was my fault. Horrible horrible customer service.

Please read the small print on the back of your banfiled contract. I droped of my beloved dog scooter when they opened on a sunday he was not feeling well. All day passed and I got a call from the vet telling me I needed to pick him up because they were closing. We I got to the clinic he was in terrible shape and I was told he needed to go to an emergency room clinic?? They had him all day and this is the first time someone was telling me he was in this condition. Well I paid my $480 for what i dont know and took him to emergency clinic. Well had to have my buddy down in the morning. This happened in April and when I call Bandfield Corp. Office to cancel my CONTRACT because Scooter had passed I could not do so because it was a year long contract even though he was not living I was paying $29 a month for the rest of the year untill December. What a deal RIGHT

I want to say that I have never worked for such a caring company. I have been with PetSmart for over six years now. i am 27 years old and the last two years I have been on and off with work due to having cancer twice . I am a dog groomer and really love my job and clients. I have been with three different petsmarts as I have moved a couple of times, but the majority of my time with PetSmart has been at the newly relocated mount prospect, store in Illinois . I really just want to thank my store manager ZAch For keeping me on the team, and for being the best manager i have ever had. also for the corporate offices for being so considerate of my illness and me not being able to work. I appreciate this company so much . Thank you for your time.

Extremely dissapointed in petsmart,,,reading the reviews here the majority are negative in nature...from customers and from associates.. whats up with this company does anyone listen to the associates or the customers,,,, I think NO

I really am disappointed at your corporation for the inconsistency and ignorance you allow to work withijn your organization. I really think it shows what your CEO must condone and allow to continue to happen within the organization. When consistent customers can't depend upon employees to handle the work they are committed to do, then it stands to reason the CEO ad other top management are not only as ignorant, but are condoning of the work ethics. Thye do have training for these types of classes...perhaps upper management needs to brush up on them!

i have been a long time customer of petsmart. However i will not have my pet groomed there again due to the high price now and the fact that the last time he had definately not been bathed and smelled terrrible.He had been brushed but i had paid c;ose to ninety dollars for the full package for my fifteen pound shi-poo who is very well behaved for grooming and i had been going there for three years since he was a puppy! My main complaint however is that every year in St. Catharines all kinds of dogs are brought ftom Louisiana to be adopted, There are so many dogs in Canada thar need our help and I feel we should take care of our own !! You can be sure that the states would not do the same for us. Also those dogs are not taken care of vet wise as well as ours , That is the main reason why i do not like to support Petsmart any longer,

I took my Shih Tzu in to be groomed and washed to Petsmart Plano TX 0179. When I returned to pickup my dog, the cut was great and she looked clean...on the way home I found her picking at her face. I took a closer look and found her face was completly swollen. They cut so close that her eye & upper area of her body was irritated for days. I will never take my dog back there

I have been a volunteer with various rescue groups for years and have been at Petsmart to get our rescues adopted. The store in Des Moines Iowa worked in partnership with us and other groups and were wonderful. They helped us set up tables and moved their displays to the side while we were there. Their obedience employees volunteered on their own time to work with our dogs to help them be adopted. The store in Hurst Texas is horrible. Management attitude toward rescue groups is dismal at best and almost criminal at the worst. Rescue groups are harassed, some have been banned from their stores (they don't care that they are paying customers too). They never look at the animals in the pet center although they sign off that they do. I have gone in immediately after they have supposedly checked and the animals are out of food and water. I guess they are checking for dead animals. The store and bathrooms are filthy.

Our dog was scheduled to be groomed at 1:00 pm today. At 5:00 pm, we got a call saying the store would close and they could not groom him today due to a groomer having an emergency. When I went to pick my dog up, the lady in the grooming area admitted they forgot my dog was even back there until too late to groom him prior to store closing. If that is how they treat pets, we will use a different business for our pet needs.