19601 N. 27th Ave Phoenix, AZ 85027
(623)580-6100
Reviews For Petsmart Corporate Office
Jerry Tucker  | 5/22/12 |
| On Saturday, May 19, 2012 I took my 2 yr. old Standard Poodle to the Petsmart Store #647, Clarksville, TN. for bathing and grooming. The groomer stated that it was only her second day working there. When I returned to pick up my male poodle, I found him with the worst grooming job I have ever seen. In addition my poodle had a 2 in. burn on top of h1s snout. I know that had to of hurt him very much. I have an appointment tomorrow morning at the same store, so that a more experienced groomer can attempt to straighten up this mess. After that I will never take any of my pets there for grooming, nor will I recommend them. There is no right when someone entrusts their pet/pets to you and they injured due to carelessness!! | |
| Barbara Ferguson | 5/8/12 |
| Dear Sirs, Last month I took my Papillion dog to Pet Smart for grooming. Shannon, the groomer, took care of my dog, Sassy, and upon picking her up I saw that her tail was severly cut. I took her back and after telling Shannon that her tail was cut off, she denied cutting her tail and said "we never did that"! I felt so sick and so disappointed that she would do that to my Sassy. I will never take her back to that store for grooming and will tell everyone of my friends and neighbors whonat happened. Of course, my neighbors have seen Sassy, and were shocked that her beautiful tail was cut so severely. It makes me sick everytime I look at her. Thank you for listening. Barbara Ferguson 6 Key Biscayne Way Leesburg, FL 34788 email: babsgabs62000@yahoo.com | |
| C.M. | 5/11/12 |
| This is about the Petsmart in Colorado Springs CO located at 571 North Academy. We try to do all of our shopping in our neighborhood and this is the closest Petsmart. We have shopped there for years and spent A LOT of money. I don't know if there is a new manager there or what but shopping there has become a VERY unpleasant experience. 1) There was a sale on Friskies cat food earlier in the year. I checked on line to see when the in-store sale ended. I went to shop on the last day of the advertised sale and they were taking down the sale tags. I went to checkout and said, These should still be on sale. It states on-line that they should still be on sale plus that's what your sales tags showed that were being taken down. The checker asked a slight young woman with dark short fluffy big hair if they were still on sale and she said in a nasty voice, Do you have the on-line print out? I said No, I didn't think I needed it. In an even nastier tone she said, Unless you can prove it we don't have to give anyone the sale price. I chose to not pay for my cart load of canned cat food there and went and bought it at Wal-mart for much less per can. My other complaint is that the employees are just short of rude any time you deal with them whether it's to ask a question, get help, or at the checkout. None of them seem to care about customers or animals at this particular store. Plus if you use coupons they treat you like you are trying to cheat them. They are surly and sometimes rude about coupons! In a nutshell, I don't need to be treated like that. I will start shopping at another Petsmart and if it's the same elsewhere, there are plenty of other stores in Colorado Springs that will be happy to take my money! | |
| Crystal DeGolier | 5/11/12 |
| I too will never send my dog to petsmart for anything, the Banfield clinc or grooming. They do a terrible job, but most the time with our dog since it was just a bath and nail clip they would charge you for it and never do anything. I also agree keeping your animal all day for a groom is ridiculous. The same with Banfield a year checkup and the poor animal sits in a kennel all day. I won't even shop at petsmart. Terrible service all around. Not to mention the pet hotel, terrible also. I have been to petsmarts in California and Arizona. Never again. | |
me  | 5/12/12 |
| first i would like to say that i am very sorry for your bad expierence with petsmart i am currenly a groomer at petsmart in glen burnie md and its unfair to say that all petsmarts are horrible i and all the girls that work at my store truly love our job and treat each and every pet like they are our own second i would like to explain the grooming process if your appointment is for 7 am your pet is due out at 11 am sometimes it may take longer some dogs dont like the dryer which means we have to kennel dry them and if you have a dog that is considered a breathing challenged then we cannot kennel dry them so if you have a shih tzu ,poodle,pekingese and ect. your dog cannot be kenneled dried or if you have a dog that is a mixed with a breathing challenged breed they cannot be kenneled dried and if you own a pet that does not do well with grooming it may also take longer customers stand outside looking in we have to control the pet we must be stern with them its very easy to cut a dog or a cat if a pet is thrashing around we must hold them we have to lift there legs up and we are not hurting them and people like to complain about there dogs nail being quicked yea it sucks but yes it happens its never done on purpose sometimes it happens when the dog starts pulling and then they start the alligator death roll i know im just rambling on but with all of the comments about how bad petsmarts grooming is i could sit here for days now back to what i have to say if you want you pet done quickly then you need to have your pet done as an express at my store its 11 extra and that is so your pet is done straight through never goes into a kennel and thats the only pet we work on and seriouly if you have somewhere to be at a certain time and you want your pet groomed then you need to do it when you have nothing to do because anything can happen sometimes dogs can be good for the first 3 grooms and then you come back and the dog could be having a | |
| Doris | 5/18/12 |
| Pet Smart Lake Havasu City Az. I was questioning the store manager regarding some of the items in his store and why was the pet smart merchandise so much more expensive than the the other stores in the same area.Eg. (Milo's dried chicken strips )Pet Smart price $17.99 . Safeway price $14.99. Walmart price 11.99. All items are regular prices not on sale. Kong toys I scanned the upc with my phone and found that Pet Smart charges $12.99 for what everyone else charges low as $6.95.Same item same upc. Why are we letting Pet Smart rip us off? The manager tried to tell me that they must be a different items. I scanned the upc. Need less to say the manager was useless and some what rude.I work to hard for my money,I do not need to make these big box stores any wealthier. | |
| David | 5/19/12 |
| My wife and I brought our two dogs to the Manchester CT store last weekend for their shots. We recently moved to Manchester from Long Island where we have been regular customers at the vet clinics held on weekends. On Long Island we never experienced and issues, the service was always fast and first rate. Upon entering the Manchester location we waited in line for over two hours to be seen by one of the vets aids. We were told our ten year old dog could not have all of his shots on the same day because he was ten. I listened as another one of the employees told another customer the same thing only this time with a twist. He told the woman her dog was four and only ten pounds so he had to come back as well for the second round of shots. When it was our turn to go see the vet she couldn't draw blood from our dog because she didn't have a vein, therefore she wiggled the needle around until our Bishon was bleeding all over the floor. I complained to her that we found it unnecessary to return for the extra shots and I demanded she do it. She refused. We paid up front on last weeks visit to return again today for round two. Upon arriving on visit two I walked to the vet station and told her I called numerous vet clinics and asked if the shots could be done on one visit. All said yes. She responded by saying to me, "I remember you, I refuse to serve you". I replied, I already paid so if you don't, I'll sue you ass off". I waited in the line for two and a half hours only to have her call the police and have me thrown out of the store. Further, her and her staff told the police I was throwing around the F bomb. I have never been so humiliated in my life. After I went to see her, the store manager came to me and asked me to leave. I explained to her, (Dawn) that I had already paid and I wouldn't leave. At that point I started the recording function on my cell phone. Not once, did I swear other then the sue you ass off remark. The remarkable thing is the Manchester cop wouldn't even listen to me and basically sided with her. So, we need to get the dogs shots as he is going to the kennel while we are on vacation. I have paid for the shots but I am not allowed to receive what I paid for. Remember I said I have the recording. I almost feel like suing them for slander and defamation of character along with the fact that I have never ever been treated like this in my life. Totally embarrassing. I will never visit a PetSmart again as long as I live. I will let all friends and family know how they treat customers and I will visit petco for all of our dogs needs. By the way, the vets don't work for Petco but somehow they managed to have me thrown out of the store. Beware of the long lines and the incompetent vets that sometimes get hired at these stores. Time to find a regular vet. | |
| Ella Bess | 5/20/12 |
| I first like to thank your "Presentation Manager" Keith Harris for assisting me quickly and handling my concern professionally. I purchased an aquarium which I had for a little over 30 days and cracked when I was removing the stopper (plug) to release the water. I went there thinking I would incur "drama" but to my amazement was handled in an expedious manner which made me feel really good because I have been a customer of Petsmart for several years with my dog having the "wellness plan" and Banfield being the veterinary of choice (jenkintown & Oregon stores / PA) as well where I purchase my dog, cat, and turtle food and accessories. Thank you for not disappointing me with excellent customer service and I commend "Keith Harris". Thank you, Ella Bess | |
| Shonta | 4/25/12 |
| I went to pet smart in mytrlebeach sc I purshes some colthes for my baby when I go home thety was to small for her I took to them back to pet smart, in lexinton s,c where I live the young lady ask me do I want to exchange it out for some thing else im the store I her you yes.so I went to get the thing I needed she rang them up. Well I had some money left still to spend so I told her to put it on gift card she said left me call my manger. So he can put on there for you.well he came his name is tj he had a bad attitude. Was rude. He was asking my husband where he bout when he bout it my husband told him he dont be with me when I shop. So I went and put my dog in the the car and came back in the store and I ask him whats the problem. The cashier have bag up the items we exchange .he tells me that he can not return no items without a receipt. Then he ask me when did I bout it where I bout it so I told him sunday. He started talking about the items only been in the store for three days. So I ask him why was none in his store the outfits that I bout for my dog was no where in his store. But he tell us that they came in three day ago. I took my stuff, and left. He acted like we stole, it are somthing. | |
| Rose Pauley | 5/3/12 |
| On April Sisteenth,2012 I took our two Cocker Spaniels(Brother&Sister)Missy and D'ogee to our local Petsmart(Biloxi)for there schedgualed Grooming appointment. First of all when I make there appointments I always ask for a appointment where they can get in and out quickely, because we have on many/most occasions taken them in beetween 7AM and 8AM and don't get a pick up call till 2,till 3:30 PM.which we feel is a unreasonabel amount of time for Grooming expecitonaly since the are Groomed on a regular schedgual.My Husband picked our Dog's up and we had plans that evening so shortly after they arived home we left,let me also add there report card from the Groomer noted that both Dogs did very well,looking forward to there next visit( Large Smiley Face).D'ogee our Male who has the best laid back disposition ended up at the Veterinarian,His DR had to preform surgery on his front paw,one of the pads had to be removed! and his whole rear end was so cut,gouged and raw that the Vet had to clean and Dr it. We have spent the last two weeks taking care of a very Miserabel Dog. antibiotics,pain Meds,ointment and changing bandages. Needless to say Im very Pissed.There is no way a Groomer didnt know that she was Torturing this poor Dog! This was Neglect and Abuse! still cant put in to words what I feel about this, I do know I will never step foot into another Petsmart.I will Support a Local Groomer after doing much research after this experiance. Shame on You Petsmart!Word of Mouth Travels Fast and I Know many Dog Lovers. | |
| Sue | 4/28/12 |
| I have had problems with the grooming manager at the Wyoming & Academy in Albuquerque . She was her usual rude to me today when I tried to make an appointment with the groomer that I always used refused me appointment. I have told several people to go there, so I have just called them asking them not to go there anymore. I didn't have to tell them who was the problem they already knew how rude she is. Petsmart grooming has now lost 9 customers and I'm just getting started. | |
| Jon | 4/29/12 |
| Petsmart store #1127 in Hoover, Alabama. April 29, 2012 [530pm] I want to commend an outstanding employee by the name of Debra. The fish section was very busy with lots of people wanting fish. Debra was being very courteous and professional getting to everyone. There was however one particular lady that despite everything Debra could do caused a scene. The lady was demanding Debra’s name to contact corporate. The manager had finally showed up to help with all the people. This lady upset Debra to the point of tears. The manager did not step in to help his employee or to even see what the could be done about the complaining lady. It was near closing and everyone was being very patient except the one lady. Now keep in mind that I have been coming to this store in Hoover for years … years! The main reason I always return here is the employees. I’ve seen Debra working in this store for at least 4 years that I can recall. There are others there as well. I was just commenting to a friend how this store has several knowledgeable employees that have always been there and are considered reliable. I’ve seen Debra work with other customers and has ALWAYS been professional, personable, engaging, etc. This was the first time I’ve ever seen her upset. I would not want a complaint from someone who was impatient and very rude to be able to put a mark on Debra’s outstanding customer service. If anything Debra should be promoted. I don’t know Debra personally, but I can tell you that she is a stellar example of excellent customer service and you should do whatever you can to keep her and reward her for being such a outstanding ambassador of Petsmart. | |
ex-volunteer  | 4/30/12 |
| The only beef I have with Petsmart is that I recently told them of sick animals in the adoption room in Cherry Hill, NJ and was told that a meeting would be held and I would be called and I heard nothing. He was probably told to hush. I told him that a cat had died after being adopted with a fatal virus and that there were still cats inside that were exposed to the virus and are being adopted and more cats are being brought in to unsuspecting adopters and they still ignored it. the director of the shelter is totally useless. she won't even listen. The people running the center bring sick cats in all the time and try to treat them in there while the sickness spreads. Now that I am not there to try to protect the very young cats, all I can do is complain, complain and complaint till someone closes the door on the group in there right now. | |
| Sally | 4/11/12 |
| I shop at the store in hamilton marketplace in NJ every week. I have never had a bad experience. Everyone is very friendly. As soon as I walk in the door someone greets me. The manager Tim is always there and is very nice.. We took our dogs to the groomers and I warned them about our cocker spaniel. He is a trip. I have to help the groomers at the vet when I go there. I decided to try petsmart. The lady who did Samson did a great job. I knew it would not be easy. She was very nice. I felt sorry for her. I will bring both dogs back there. Once again , your store in hamilton marketplace is awesome. | |
| id rather not say | 4/5/12 |
| I drove to a store in Austin and the paper work was incorrect,mind you this was not my fault,but was asked to correct it and deliver to the right store, in San Antonio,mind you I was half way home, I went back to pick up and drop off at right store, went above and beyond to do this on my time,I delivered the product and just to hear associate yell at me that he did not have much time,short of staff, very unprofessional on his part,I told him that I was doing this on my time, BY THE WAY THE ASSOCIATES IN AUSTIN ARE AWESOME.IT WAS NICE KNOWING them. | |
| wilddave | 3/28/12 |
| how do you make a complaint to an wooden spoon!corp. petsmart does not care!WOODEN SPOON!wooden spoons have no sense of self AND NEITHER DOES PETSMART!!!!! think i am full of it,then you try to get corps attention let alone speak to live human, unless you get the guy who takes your gripe and returns it to local store. all complaints are returned to the local store for response.ha ha ha ha jokes on you, i don't care about petsmart either.my $ will go somewhere else,henceforth.petco,dotties,magoos,anywhere but the "spoon that just doesn't care"!this is a corp problem, not local,seeps through all layers! i tried! i contacted petsmart 3 different times and requested corp attention, only to be returned to the local level.goodbye spoon,anyone can open a store,but here's a little tip about dealing with customers=it's service,service,service stupid! | |
| Tony | 3/20/12 |
| I had brought my dog to a Petsmart groomer in Vestal NY today. He was in perfect health and was thoroughly checked out by my local vet a week ago, no ear problems no nothing. When I got my dog home which is a lab his ear lobes were swollen and I was told he had Hematoma. My vet checked him thoughly and there were no signs of Hematoma whatsoever. Banfield is suppose to be checking this dog out but I feel its the fault of Petsmart grooming that did this to my dog and this problems should be corrected with the hospital and the store, since it wasn't the fault of the owner. | |
| Bill Dean | 3/17/12 |
| I recently took my Shih Tzu into PetSmart to be bathed and trimed. Her hair (fir) is long, and is brushed and combed two or three times a day such that she does not get matted. I had an APOINTMENT for the grooming at 11:00 AM, When I brought her in I made three very specific requests. 1. Trim well around her "exhaust port" (her rear end. 2, Trim her face so that she can see easily. 3. SHAVE her paws up 1" to approximately 1 1/4" up from the pads. I was told it would be 2 to 3 hours, and that they would call when she was ready. At 3:35 I went back to the store, 4 hours and 35 minutes later. As I walked in, the groomer who was sitting at the desk, looked up and said "oh, I was about to call you". He then went and got my dog. She had been bathed asnd had a PetSmart ribbon in her hair. NOTHING ELSE HAD BEEN DONE! When I asked what was going on he proceeded to do a quick shave of her real and tried to trim her paws with SISSORS! Bad move. I did discuss this with the managere, and his response was "we were slammed". That to me is NO reason to take over 4 1/2 hours to do less than an hours work. I do not know for a fact, but I strongly suspect that PetSmart groomers are on a commission and the more animals they take in the more they make. My assumpsion is that the PetSmart policy is Quantity not Quality. Yes, I was offered a free grooming in the future. If it goes as bad as this one did it will be a waste of my time. | |
| Patricia | 3/18/12 |
| I had taken my puppy to be groomed at Petsmart here in Flagstaff, Az many times before the incident on Saturday. I made an early appointment to be out of there early. Well there were 2 groomers waiting to get in to work and 3 customers also waiting. From my understanding the manager was supposed to be there at 6:30 am to get the store ready. He shows up right at 7:00 am. The groomers were clearly upset. He walked up didn't even acknowledge the employees or the customers. I left my puppy there to be groomed. I went to pick her up later and found that they had given her a sanitary shave which left her inflamed & irrated. I called back and was told they would see what they could do. I had to take her to the vet and get medication to try to make her feel better. This was a very costly grooming for me. $37 for a very poor grooming & $71 vet bill.Do these people not realize that customers are why they get their pay checks? Very disappointed in how unprofessional the management team is here. It seemed like the manager had groomers that were clearly unhappy about the situation and you have to wonder if they take it out on the animals that they groom. A day later and my puppy will not get up to walk because of the irratation on her bottom. I "WILL NOT" be taking my puppy there again nor will I buy any of their product. I would rather drive across town to Petco to get anything I need now. | |
| P.J.Bedy | 3/1/12 |
| As a customer and member of PETSMART, I had sent my husband to the Boca Raton petSmart location to but CapStar meds for our new puppy and our Labradoodle. While there, he experienced 2 male employees looking at him as he entered thru the doors but no one greeted him. As my husband is very outgoing and people friendly, he approached the 2 men and asked them why they were so sad and unfriendly but especially did not offer any "Welcome" to their store. Finally one of them spoke up and asked if he could help my husband. Upon tellinh the employee what he wanted to purchase, my husband inquired again about the "unfriendly attitude" he portrayed which would only play negatively upon incoming customers. My husband told the employee that they need someone like him (my husband) to train & educate their employees on proper customer service & customer retention. At that point, the male employee introduced himself as the New Operations Mgr who told my husband that they could use someone like him. Then my husband told him that he would accept a position like that especially since has been in a "job transition" (unemployed) for a year and would enjoy working with PetSmart. The Operations Mgr, Jason Hawkins, encouraged my husband to apply for a position on-line and let him know when he completes the PetSmart application, gave my husband his phone number to contact him iummediately. Two days later, my husband had called Jason Hawkins, Ops Mgr. only to be put off saying that he will get to it when he has some time - - that he is real busy. This identical occurence has happened 3 times now with about 2 days between each call to the Ops Mgr lastly telling my husband that he has over 100-150 resumes on line and will review all of them when he has time. If he is interested that he will call my husband; that there is no sense to continue calling. This is out - and - out - right poor representation of PETSMART as a reputable company. You people DEFINITELY are in NEED of some honest & True PROFESSIONAL employees if you plan to grow and advance in this market. I am now strongly considering switching over to either of your competitors who are located across the road from your location. | |
| Charlee | 3/1/12 |
| I'll begin by telling you I don't by sweaters for my dog for curb appeal; I buy them so he won't get respiratory infections which lead to vet bills. That said, I went to your store and was amazed that besides being over-priced (as usual), ALL of your dog coats are too thin to be worn in winter weather...except maybe for dogs who live in California or Texas. Unfortunately, My dog and I live where it's really COLD in the winter, so Petsmart's coats are out of the question. The same goes for the sweaters you're selling this winter. ALL have slits where sleeves SHOULD be. Or does anyone at corporate even care that ice that wind and rain comes right through those slits, allowing dogs to be COLD and WET? I care about my dog, which is why I didn't purchase any winter apparel from Petsmart this year. Not to sound mean but I thought I'd tell you just in case your sales managers are wondering why so few coats and sweaters are being purchased this winter. | |
| Angela Davis | 2/14/12 |
| I took my dog to the groomer there today. When I picked him up and got him home I noticed his eye was really irritated. I called Petsmart and they were more than helpful. Tina, the grooming manager said how soon can you get here so we can get the vet to look at him. She was waiting for me when I got there. She checked on us the whole time we were there, as well as another manager, Erin. I was never questioned or made to feel like we were a bother or it wasn't their fault. I don't know why his eye was irritated, it was no ones fault, they were only concerned with his well being. The vet was wonderful and took the utmost care and concern for my beloved. The bill was handled by the store and I was more than assisted with his meds and the supplies we needed. I have never been so impressed with a store and employees that all came together to make sure we left satisfied with our baby. This store is in Spartanburg, SC. I hope that your headquarters reads these posts. Whatever you are doing there keep up the great work! | |
| I'drathernotsay | 2/15/12 |
| Many stores including Pet supply stores throw away slightly damaged items instead of giving them away. unless of course you are buddies with the manager, then you get it. Seen it many times and very sad that bundles of calendars are thrown away in /March/April, dog beds with a tiny tear, dirty items that can be cleaned, it would make you sick if you saw the back supply storage room and all the items destined for the dumpster. I heard Petsmart does the same thing and you never know about it unless you are friends with or work there yourself. I understand throwing away a returned bag of dog food, but not ones that come in with a little tear. Rescue groups are suffering, using their own money to buy items that could of been donated. By the way, the PetSmarts I have been to have all been very clean and more than half the employees seem to really care about their customers. At another unnamed store, if you don't get enough donations, you are taken off the register and kept to do crap no one else wants to do. | |
| No receptionist is NOT SAFE and stupid policies! | 2/15/12 |
| I have been a dog groomer at Petsmart for 8 long hard years! WHYYYYYY do you think it is safe to make your groomers constantly be interrupted to answer the phones, set appointments, check dogs in and out, and do reminder calls all while working on the dogs getting their hair cuts!!???!! THAT IS A RECEPTIONIST JOB!!!! It is totallly NOT SAFE! WHY DO YOU REFUSE TO STAFF THE GROOMING SALONS WITH A RECEPTIONIST???? You Corp people make up all these ass backwards "safety" policies that almost always contradict each other and actually make the grooming process MUCH harder/stressful on the dogs and the groomers. For example... We are allowed to blast the dogs with the velocity dryer ( which is basically the same thing as a leaf blower!) but we are not allowed to use a none heated cage dryer (which is the same thing as a box fan but smaller). Here's another one- we aren't allowed to muzzle certain dog breeds, If a dog is going to bite me than you better believe im goin to put a muzzle on it or im not doing it! After 8 years of being with this company and no changes being made, I'm fed up with this company and WILL be going to work for PETCO!! | |
| Linda Shepherd | 2/13/12 |
| I want to commend the pet trainer, Lisa Goersch, in Hickory North Carolina. We have been students of Lisa's, along with our German Shepherd, Bodhi, for almost two years. We entered her classes when Bodhi was a puppy and have continued in classes and other for fun training activities. Without Lisa's kind, clear and reasonable approach to training we would never be as far along with our dog as we are now. She has a great voice for teaching, she is witty, loves all the animals and gets along very well with such a variety of humans! Recently she has led some of us who are more advanced in training to do "shows" or "dog flash mobs" for entertainment at the store. Her creativity, imagination and steadfastness of interest in seeing that every dog gets to be his/her very best (as well as the humans too) is inspiring. We want her to get 5 great big stars and lots of commendations. We hope this will be forwarded to the corporate offices so that she may get the benefit of knowing her "trainees" really appreciate her work. Thank you, Linda Shepherd, Ph.D. Hickory, NC | |
| Debbie Brigman | 2/11/12 |
| I would like to find out if they are maybe thinking of putting a Petsmart in Tuscaloosa,Alabama. They only have 1 major pet store there and would be good to have another one to choose from and also would be a good location for one. There are people that go from Tuscaloosa all the way to Birmingham,Alabama to go to Petsmart.Petsmart has a lot of items that the pet store in Tuscaloosa doesn't have. It would be awesome to have a Petsmart in Tuscaloosa,Alabama. | |
| jeramy | 2/9/12 |
| I was in the petsmart grooming salon in grand junction Colorado, the supposed manager I believed named tony she was rude swearing didn't. care if kids around. Treated her employees like they weren't anything including cashiers, I have talked with the general manager, its like she doesn't care because this tony lady is still there. I'm done going to that store I will go to petco instead. Thanks for reading. | |
| Joyce | 2/4/12 |
| I took my miniature poodle to pet smart in Murfreesboro TN to be cut and have her nails cut, When I made the appt,the young lady said the price was 24.99 for trimming and it also included a bath, I was very impressed because that was a little cheaper than where i had taken her before. We made the appt and she looked pretty good except I noticed when we got home that her potty area had not been cleaned and her hair was still a little long around her eyes. The next day I called to see if I could bring her back for that and was told that whoever scheduled the appt put her down for a bath only. I was completely outraged, especially when the manager would not even get on the phone and continued to translate through the employee to charge another $37 for a cut. This was my first visit to petSmart and definitely my last. Where are the competent employees???? | |
Bobbi Smith  | 2/1/12 |
| We were just told this evening that the dry dog food that is in our local Petsmart dumpster is poisoned with chemicals before it is thrown away. However, it is in a regular dumpster where people could access it and there is no warning or hazardous waste sign warning people that Petsmart contaminates their discarded food. Why would it not have a sign or a dumpster that is for "hazardous waste?" This is not a good practice as it could make pet parents or their pets get very sick or kill them when they are desperately needing to feed their dogs and can't afford it right now! Does Petsmart contaminate or poison it's thrown out dog food into a regular dumpster with no warning? Ours does!!!!!!!! | |
| Lynn Misch | 1/30/12 |
| My complaint is about the PetsPerk Card. I have been going to Pet Smart for years and complain over and over again that I don't get coupons, I have called I have resubmitted and I have asked over and over again with a sales associate. I don't get them through my email nor by mail. FINALLY I GOT ONE!!! In the mail on 1/24/12 and guess what, it expires 1/31/12! So i was suppose to be able to use all these in a week! Why bother, I should have received this at the beginning of the month so I had an opportunity to use them. I'm not for these so called "cards" just give me the deal without being burdened by a card. I have found several independent pet stores that I like and will start taking my business to them. | |
| animal rescue agency's | 1/29/12 |
| please be aware that the animals you have poured your time, money and emotional attachments to are not as well cared for as one would think. They allow the rescue groups to use the love a pet centers as a "hook" to lure potential customers in so they can then fill the carts with supplies after they have talked them into adopting an animal of the adoption group. This company is all about MONEY/PROFIT. They don't give a rip about the quality of life of any of the animals in their care and that includes fish. The fact they dump perfectly good food into the dumpsters is just another example of how wasteful Americans are. Animals that are starving to death could just as well have that food but they slit the bag and dump it in so as to not have dumpster divers retrieve the food to give to an animal in need. Their profit margins are huge and people should support their local Mom and Pop operations rather than line the pockets of those who are all about money. | |
| Kate Schell | 1/26/12 |
| Thks petsmart for throwing away pet food,beds ect... that could be used for shelter animals. After all don't you make a killing from the adoptive parents when they adopt and shop. Adoptions are not sponsored by your corp for the love of animals you do it for the $$$$$$$. YOU SUCK! Pls don't give us your bullshit excuses, we haveheard them all. If your employee or a warehse person tears a bag of dog food, put a stamp on it or something to indicate it was damaged, write it off as a loss and give it too the animals!!!! Foster Mom and Rescue | |
| shelly | 1/25/12 |
| Thank you to whoever finally fired Dick Winters from Petsmart in Issaquah WA. He was a horrible store manager, who knew nothing, yet took employees to task for things he did not even know how to do. He screwed up closing any and every night it was his turn to do so. He hated women and did nothing to hide it. He physically attacked me in a closed office and even though I reported it to the DM, I was in trouble for leaving my post. He caused me undue stress and illness. Petsmart and Dick Winters should be sued. But for now, I am so very happy to find that he has been FIRED!!!!! | |
| MaryLeah Dellavalle | 1/9/12 |
| In this day of economic decline & animals/pets being abandoned, it is unconscionable that PetSmart has run up its prices dramatically (40-lb bag of bird seed is now double the price)& they are only stocking higher-priced smaller cans of cat food priced at almost $1 or $1+ per can. Most people who care for their pets + outdoor creatures are older, retired, on fixed pensions/income. But these are the people who spend the most. I was one of dozen people there yesterday who for a normal shopping that 1-month ago cost $150, was almost $300 this time around. Several spoke with the Managers of the store who stated they had registered their customers' complaints but were told, basically, "tough". With all the whole-sale animal pantries opening, I will not be returning to PetSmart. This is why I left PetCo a number of years ago: limited selection, designer small cans, very high prices. Shame on you! You deserve to lose the cutomers that were there, yesterday. We always have options. PetSmart is, no longer, one of them. | |
| Associate for 5 years | 1/10/12 |
| I worked for Petsmart DC 038 in Newnan, GA. The management team is horrible. I was sexually harrassed and nothing was done. I went to the GM who at the time was Rick. He turn to me and laughed at me when i told him. The people they have for management is not professional at all. Dennis Reagan is no better. She does not handle situation the way they should be handled. She cover things up and act as if she does not know whats going on. Shawn Parks is not ready to take on that kind of job with the demanding responsibilty that comes with being a supervisor human resource. I feel as if he need more time pratice. If you have a job and you have to always check to see what someone else would say and do for any situation that comes in your office. Then why are you in that position. The whole management team need to be fired and put under investigation. They are crooks, liars, and care for no themselves and not the company. This is a bad outlook. The turnover rate will never change. Its still high.. This company is headed to a diaster and many law suits in its path. | |
| ricki | 1/7/12 |
| i have been taking my 3 year old chihuahua to your store in Clear Lake, Houston, Texas every month to have her nails clipped and filed. until a about 3 months, she has been used to a couple of your groomers doing this and loves them, and now corporate made an assinine decision to forbid the groomers from doing stand alone nail clip and file. she is short haired, so i have don't have a choice to get her groomed. how do you groom a short haired dog? i would appreciate you making an exception for your groomers to do stand alone clip and file on short haired dogs that have been used to their groomers for 3 years. thank you in advance for changing your mind. | |
| Perez | 1/4/12 |
| I was with my friend dropping of her dog and one of the groomer greeted us she was really nice and greeted the dog. One of your managers came in the salon yelling at your groomer in front of customer numerous time to get away from the dog. I just want to know what kind of manager yells at a employee in front of customer and belittle them and make them feel the way he did. If you want to correct a employee you wait till everyone is gone and talk to them. I do not know what kind of managers you guys hire but they need to be train on how to treat your employees if you want a great working place treat them with respect and not like a child. I believe the gentle name was Matt. This is the second time I came in and he has yelled at someone. He needs to be train with some respect. This is wayne New jeresy | |
| Drivers Mom -( rating should be - 0) | 1/4/12 |
| I left my chihuahua in u'r care at the Bellevue, Washington store/hotel(Bellevue Hotel). My chihuahua was fed less than 3 days of his food over 11 days . Lost aprox. 1/4 of his body weight . I have e-mailed cust. service and the manager called me . She said he ate well when she feed him and said she feed him 1/3 of 1/2 of his food . That is what it said on computer . I told her that is not what directions on his menue said in his bag . She said ; We do not read that - we only read the computer . I asked whose fault was that - no answer. I sugested something must have been wrong since the amnts. of food her directions sugested would be an unreasonable / small amount for any pet . She did not seem to think so . I sugest someone take a look at the Hotel before a pet is killed due to lack of knowledge on behalf of your "workers". | |
| worked for you | 1/3/12 |
| I worked at DC 38 and have to say it is the most miss managed operation I have ever seen. The supervisors and managers are a bunch of liars. Promising overtime to new hires. Worked the weekend shift and was told I would get 36 hours atleast. Saw that one week all other weeks hours were cut down to part time. Then they have the never to say that we were having mandatory overtime day and we would have to work the day they told us or be fired even though because of cutting hours they forced us to get part time jobs to make a living.After declaring this as OVERTIME they paid us regular hours. Weekend team hours were cut while week day teaam members were allowed to come in for overtime so supervisors and managers could shut down earlier and go home. Supervisors could not tell employees how to meet thier goals. Supervisor never out on the floor. They sent us to a meeting that last over 1 and 1/2 hours then charged the time against us causing ours productivity to go down. They do not set team members up for success. That is why they can not keep people employed and have so much turnover. | |
| Sister Ann Baker | 1/1/12 |
| You are heartless people hurting and killing innocent animal because you think you can get by with it. ALL dogs and cats that are left over after an adoption still has the right to live butyou turn around and play God killing them because someone didn't want them that day. I hope you are put out of bussiness, petland is just a cold and heartless store. May God have mercy on everyone that works at petland. To me, you're just bullies. | |
| Horrified customer | 12/27/11 |
| At the Charlotte, NC store on Rea Rd you had to see the manager's meltdown TWICE on Christmas Eve. Yelling at an employee not once but TWICE. The poor girl, (I don't mean the manager) you can only imagine how embarrassed she was IN FRONT OF CUSTOMERS. I don't know what's going on at that store but my experience has always been that the manager sets the tone of any work environment. If the manager is on an even keel and friendly, the employees will follow suit and the whole place will have a nice feel to it. On the other hand if the manager is witchy (re-spell that if you'd like) the employees will be unhappy and it will reflect in the shopper's experience. And if you've got a manager who is a bully, watch out; the employees will suffer greatly until they finally get up & leave. For this shopper, another store is on the menu. I don't go shopping to look at unhappy, mistreated store workers. I simply can not shop at a place where hard working employees are treated with such obvious dislike by the manager. Corporate, are you aware of this? I seriously doubt mine is the first complaint. It simply can't be. | |
| Debra D'Armond | 12/28/11 |
| I just want to say I have been using the Pet Smart in Pineville Nc for over 15 years. You have the best dog trainer Courtney Wise I have ever seen. I now have a trained therapy dog that goes and visits the hospital and she is working with my 2nd pup now. I am always ask how I get them to behave so well in puplic. So Courtney and your store always get the credit. I have never had a bad experience in any dept. that I shop. The groomers are wonderful! | |
| Lisa McLaughlin | 12/24/11 |
| Regarding the Petsmart in Lakewood, WA I took my dog into get groomed and it was his first time going there, so they require that you show a rabies certificate, so I brought the one that the Humane Society gave to me and the worker there wouldn't take it, because it was hand written. They needed to verify that it was real and called the Humane Society, meanwhile I asked to see the store director and he was very rude and said as a policy he couldn't accept the certificate because it was hand written. And if they couldn't get a hold of the humane society they wouldn't take the certificate. I go up to Canada with this certificate and the Customs officers take this certificate, but your stores don't! The store manager and employee didn't bother to apologize to me, but when talking to the humane society, apologized to them for the inconvenience! What about my inconvenience! Is this true????? That this is a written policy that your stores don't take hand written rabies certificates even though it has been signed by a DVM and has on it that it came from the Humane Society? After I left Petsmart I went down to the Humane Society and they issue those certificate when the shot is done offsite and that it should have been accepted. ANYWAYS!!!! WHAT A HASSLE! | |
| Carolyn Duhon | 12/20/11 |
| The Grooming Shop Worker was very ugly to me I have taken my Dog's to Petsmart ever since Round Rock,Tx. I was talking to a Employee about making appointment for tomorrow this guy front the back say we can't do it but the front Employee say's that if I come between 7a.m.-3 p.m. that they can do it. Then a Employee from the back said in a ROUGH VOICE "NO" very rudely. So I called the Manager and told him what happen he said he was sorry I didn't believe him. When I was going to get my Dog I pick her up she have alway's been on my Shoulder's and the the Employee Valerie made a comment I will never go back to Petsmart is this the way you treat your Customer's? | |
| Anne | 12/5/11 |
| I went to the Petsmart in Traverse City, MI and I asked for the Royal Canine Vegetarian Diet for my dog, (they do have Royal Canine on the shelf, just not vegetarian) my vet even faxed over an RX to Banfield's, the vet on location there, and the store manager said they could not order it. The store manager said to contact Corporate, so that is what I'm trying to do. | |
| ashley | 11/25/11 |
| I would just like to say my name is ashley from store 1329 and someone wrote a comment about me abusing her scottie but she got the names wrong it wasn't me it was a diffrent employee so I just wanted to defend myslef I'm a good groomer and I care about the dogs I groom | |
| Scott Harris | 11/27/11 |
| I took my Golden Retrievers to PetSmart in Alexandria, Louisiana on Saturday, 26 Nov 11 at 3 pm for a bath, nail trim, and brushing. This morning when I got up, I noticed my dog could not walk. This was something that has never happened before. I sat with her and massaged her body to see if there was any indication of pain. When I reached her rear leg joints, she indicated pain. After 5 hours of not moving, she finally was able (with assistance) to go outside to pee. I intend to take her to the Vet tomorrow morning to find out what happened to her while at PetSmart. My dog was taken to their (PetSmart) holding area away from any visual contact – owners are not allowed to see the conditions of the holding area. This was our first time taking her to PetSmart and the staff was less than professional. It will most definitely be THE last time I take my dogs there, and I will stop buying all products there as well. I should not have trusted them in the first place – especially when they said it would take 3-hours. Actually, it took them 4.2 hours and we had to ask them for our dogs. They do not care about the safety of the dogs, and I will never purchase from them again. I hope all consumers will wake up and see that PetSmart does not have their animals in mind; it is all about the dollar, nothing more. I cannot express how absolutely furious I am at this moment – keeping my composure and refraining from a blistering profane message is taking tremendous effort. I venture to say customer word of mouth goes far… | |
| Eric | 11/24/11 |
| I worked at Petsmart (2006-07) in Santee, CA. I LOVE PETS. And our store over there has a great customer service and attitude towards everyone. When I worked there, I always gave my best into answering and helping others. Our store is one of the best there is, I GUARANTEE IT. I loved my job and I will go back to working there in a heartbeat. There are stores that have horrible service; just like every company. If you really have a bad service at one petsmart, then don't go there. But DO NOT give up on petsmart all together, there are good ones out there. | |
| Anny | 11/24/11 |
| One thing I have to say, is change your applications on the website. You have at least 150 questions, and 90% of it is the SAME exact question as the one on the page before. It gets frustrating doing an application for 30 min when it can be condensed into 10 min if you take away MOST of those questions. SO STOP REPEATING THEM. | |
| Harassment | 11/23/11 |
| I worked at the store in culver city, ca and was consistently bullied and harassed by the store Manager Gina Smith. I was sent home from work twice, one my socks weren't high enough and the other time my belt was brown and my shoes were black. However, other associates were in the same position as me and never got in trouble for it. I also got written up for insubordination! This isn't the army. It got to the point where I was to uncomfortable to even go to work, because even when I did nothing, there was still something wrong. I went to corporate who did nothing and then went to the state of California, who told me its a law suit on hand. LUCKILY I found a new job where I don't have to worry about my socks, but I did hire a lawyer and everything ready to sue for workplace harassment and bullying. | |
| Unknown | 11/17/11 |
| I recently went to the Petsmart in Kennewick, WA The service was terrible. I asked for my favorite employee Marissa, they then Informed that she doesn't work there anymore. She was the only One with any knowledge about fish. I will no longer shop there. | |
| Happily Texan Diane R. | 11/11/11 |
| I took my dogs into the San Marcos texas location this week And was completely amazed with the service I revived the groomer I dealt with was the most friendliest I have ever dealt with unlike the other stores in new braunfuls and Austin they are just rude and unwilling to help this young lady helped with all my questions and worries I had about my little pom she was patient and l Loving with my little girl unlike the manager I'm sure its a tough job but no need to jolt around and yell at dogs as she did but this has been the best salon I have been too and from now on Jessie will he my groomer she's just a wonderful person and deserves the recognition! | |
| kenneth stephens | 11/10/11 |
| Petsmart charged 80 bucks to trim two dogs faces, upon questioning they state they charge by the type of dog regardless of grooming service. I have decided to never go back due to I found a better groomer and feel like I got screwed at petsmart. | |
| Maria, Las Vegas, NV | 11/7/11 |
| Horrible service. All they care about is money, any special requests or speaking with management is wasted time. Do yourself and your pet a favor and go to a small business where they will actually care about your pet and not just about making another dollar. I am beyond upset and will never ever use them again!! My dog has separation anxiety so we've been taking him to pet smart since he was a baby, I asked the groomer for a bath and she said she didn't do that, they have "bathers" for that. When I explaned to the mgr that it was important that he get a bath by his groomer, he said I had to pay for a premium service in order for the groomer to do it!!!! ARE YOU KIDDING ME!!! You could care less about how my baby is feeling because you must make the money? RIDICULOUS. You guys are RIDICULOUS!!!! | |
| Liz H | 10/15/11 |
| I will never again use PetSmart grooming. I will never again shop at Petsmart period. Last Sunday I took my Scottie to PetsMart in Gainesville VA, #1329. I was waiting and wandering around the store for my dog to be ready. At one point I was able to observe the grooming salon. The groomer was very abusive with my dog, muzzled her, and lied about it when confronted. She also did a half baked job grooming her. She didn't even groom her tail. My dog has never been muzzled before, and is not aggressive at all. To date, I have not gotten any satisfaction from the manager, nor an apology or explanation from the groomer, Ashley as to why she mistreated my dog. I am so angry about this. My dog was traumatized and abused for no good reason. She was not herself for a few days. When I called to follow up this morning the manager said she hadn't really had time to talk to the groomer in depth , because they had a lot of grooming appointments, and they were busy. So $$$ is more important than removing an abusive employee, who could go on to mistreat otehr dogs? | |
| Biddy Lamb | 10/16/11 |
| On a regular basis, I am forced to drive to another pet store in Palm Bay, Fl due to the lack of product that I use for my two dogs. Two weeks ago, the Melbourne, Fl store did not have the dog food Nutro Venisen no grain medium bag and this week it is the Dentley Rawhide Double Chew Twists! As I said earlier, this happens all the time! The same excuse is always given, the store is not responsible for the orders or due to it being the weekend it's very busy! Blah,Blah, Blah! I am very disappointed that we don't have a closer store as we used to have across the street from this pathetic excuse of a pet store that continually runs out of merchandise. | |
| | 9/27/11 |
| what a wonderful staff you have at your petsmart stores here in las vegas, nevada !!! betty, at your store on rainbow and the 215 cound not have been more helpful. what a pleasure shopping at your stores with the friendly professional staff. out of 7 stores we only had one bad experience. your store on n. durango and centenial.. manager christina needs to learn customer service. we used coupons and she treated us like criminals. and they were petsmart coupons.. we didn't let one bad experience deter us from being petsmart customers!!! keep up the good work!!!! | |
| pet smart groomer | 9/26/11 |
| i am a petsmart groomer and a HUGE animal /dog lover! before i became a groomer i'd watch the groomers at the stores through the glass and sometimes think they are being a little rough, not really hurting the pet but watching them tug on an ear or paw sometime upset me. Let me tell you -until you are in there cuting a dog with razor sharp 10inch sissor blades or a clipper blade with a motor on it you really have no idea what you are witnessing! i have learned a firm hold on an ear or paw and a tug to be still is not a bad thing! a bad thing is when the groomer has NO control over the dog and the dog is a moving target and is in danger of being cut or sliced open. So a frim hold or a tug to prevent a cut or getting bit by the dog,- that is not a bad thing. Don't judge us by what you see through the glass! we are ALL dog lovers or we would not be working in the pet industry. But then customers complain no matter what you do, a tug, a firm hold, a pull or tug to get a knot out, or leaving the knot in there,or slicing your dog open. just complain we can take it! we are professionals and are trained to handle dogs in a way to get our job done and to make the pet look and feel better. Boy what if we complained every time your dog would come into us with nails an inch long, ears so matted you cant even see inside the ear, dog crap caked on thier butts, food chunks caked in thier chops,flea infected, skin rashes and crud in thier eyes, dogs that bite and scratch us, 100 pound dogs that refuse to get on a table on in a cage, little dogs that are jumping around like wind up toys with parents who expect the perfect hair cut for thier little babies. let me tell you something the next time you go to the salon to get your hair done, try juming in the chair and turing around and bitting your stylist and then maybe jump out of the chair a few times and then of couse take a pee or poop in the chair! and don't forget to go when you have twings,bugs and 3 months worth of crud in you hair and then see what kind of hair cut you walk out with!!! maybe then you will not be so judgemental of groomers that you are veiwing from a check out line behind the glass!! | |
| scared employee | 9/26/11 |
| I work at a petsmart in tucson az, I have been treated unfairly at times and have witnessed cruel treatment of pets that are recieving services in the grooming salon. I also work with people who are facing criminal domestic violence charges and with people that use drugs as well as steal from the store. I am appauled but ubfortunately I have to work and have no choice. You as the consumer can make changes, shop some where else. | |
| connie | 8/12/11 |
| We adopted a little dog two weeks ago from the local pound. We came to pet smart this past saturday for a check up. Now mine you this little dog has already had her shots ans heart worm test, we bought her in to have her teeth cleaned,and they called and stated that they gave her shots . she did not need shots again Nor this soon. six months ago I had a teacup Yorkie they did the same thing to her a moth or two later he died. Now I am worndering if this had anything to do with his death???? I have lost trust in them.The nurse stated that with the pet insurance the shots were encluded, and they were waiting til just before time was up so they would not be wasted. I am afaid to bring my baby to them again. I would love for someone from the head quarters to get in touch with me... I like prt smart but not the vets. ccmsaw@yahoo.com | |
| melody | 8/14/11 |
| I took my dog, Beau to a pet smart in Tucker Ga. to be groomed and cut short and boy, was he? The groomer told me that she had nicked his toenail and was putting medicine on him. I got him home and noticed how close she had shaved him. On Friday night I noticed he had scratched and chewed his side that it was a bloody mess. Also on top of his head was bloody. I had him groomed on a Sunday and took him back the following Sat. talked to manager on phone and he said the inhouse vet would have to determine if the scabs wer caused by groomer. He was very unprofessional and downright rude. The vet looked at Beau and said it was caused by the groomer, but the manager said I should have called earlier. I spent 150.00 on medicine and 46.00 on grooming, for a haircut. the manager, Tyler did pay for office visit. Bless his little hateful heart! That was only 38.00. I was treated very rudely and you can be rest assured that I will neven darken those doors again. Beware! | |
| | 9/19/11 |
| I had a serious issue with petsmart today. I took both the dogs in to get groomed (Cocoa and Keana). After waiting for 15 min to get help they took Keana into front grooming area and wrote up the tickets before taking Cocoa. I told them I didn't want them taking Cocoa into the back room for any reason because she is deathly terrified and asked if this would be an issue. They said it would be fine and they'd get it all done in the front area. They were all done with Keana by the time they took Cocoa. So I went to pay while they were cutting Cocoa's nails. When I went back into the lobby area (where you can see the dogs getting groomed) they had taken Cocoa into the back. I yelled hello to them trying to get their attention to make them bring cocoa back into the front area and no one was responding. So I got the cashier guy to go in the back and get them to bring cocoa in the front area. I asked the girl why she thought it was ok for her to take Cocoa into the back after I gave her strict instructions that my dog was not to be taken into the back for any reason. All she had to say about it was that she needed someone to hold Cocoa while cutting her nails. I told her that was unacceptable and they could have done it in front. I got her name, the store location number and the corporate office phone number. To all of you pet owners... I highly suggest not taking your pets to petsmart groomers. I am not the first person to have a serious issue with them and for a few more dollars you can go to petco. | |
| Extremely Upset | 9/19/11 |
| I had a serious issue with petsmart today. I took both the dogs in to get groomed. After waiting for 15 min to get help they took Keana and wrote up the tickets before taking Cocoa. I told them I didn't want them taking Cocoa into the back room for any reason because she is deathly terrified her and asked if this would be an issue. They said it would be fine and they'd get it all done in the front area. They were all done with Keana by the time they took Cocoa. So I went to pay while they were cutting Cocoa's nails. When I went back into the lobby area (where you can see the dogs getting groomed) they had taken Cocoa into the back. I yelled hello to them trying to get their attention to make them bring cocoa back into the front area and no one was responding. So I got the cashier guy to go in the back and get them to bring cocoa in the front area. I asked the girl why she thought it was ok for her to take Cocoa into the back after I gave her strict instructions that my dog was not to be taken into the back for any reason. All she had to say about it was that she needed someone to hold Cocoa while cutting her nails. I told her that was unacceptable and they could have done it in front. I got her name, the store location number and the corporate office phone number. To all of you pet owners... I highly suggest not taking your pets to petsmart groomers. I am not the first person to have a serious issue with them. And for a few more dollars you can go to petco. | |
| Pissed Off-Defrauding people and hurting animals | 9/20/11 |
| Banfield Vet. hospital is committing fraud. Do not go there. They quote me a price to see a feral kitten when I asked for the itemized cost the first visi. They gave me a price then pushed their plan. Since the single visit price I was told was around $80 and the plans initial signing plus first month would only be slightly more at $95 and would include the follow-up visits and spaying for $25 a month (only slightly more than my other total vets cost for all the equivalent services). I decided to try it because they are closer and more convenient. Being disabled, I thought the convenience would be worth it since the plan seemed like a fair deal. Unfortunately the kitten disappeared after it escaped three days later. I tried to find her and put up notices, thinking I had another three weeks before her next shotswould be due and then another before the next month's fee would be applied. Since she never was found, i figured I could call and cancel the plan, thinking that the costs that I was quoted for the visit along was comparable to the signing and first months fee that I had already paid, and since I wouldn't be able to use any of the serivces. All I can tell you is that not only did I encounter a brick wall, both in person and then on the 1-888 number I had to call, I found out that the money I had paid supposedly didn't even go to the hospital at all, so I was told by the a--hole, and who thus claimed I owed another $190 to reimburse them for the services that I got. So who does the money go to if not to the local hospital? Second, also I come to find out, that when they had itemized the visit on the paperwork, it stated that I got services worth $286.95! For shots and physical!! This is not what I was first quoted or I would have NEVER in a million years gone there. What a crock of shit. I argued with this jerk till I was blue in the face and having heart palpatations.Oh yeah did i mention I was on hold for 45 minutes before even talking to a person. I have years' worth of paperwork on numerous pets and rescues I have taken to my usual vets and the same exact service (physical and shots) is $71! So I can't see any one justifying charging $28 esp.when you consider that they were so misleading with what they originally quoted. At Banfield a technician examined her and took her in the back, so I didn't even get to see what they did, which is always sketchy, then I saw the vet for a whole 2-3 minutes. Where does that money go and for what! I guess the corporate office is doing crack and laughing. They are committing out and out fraud, and by screwing people such as myself over, it is going to come back to Petsmart ten-fold in lost business from my family alone. Then when I contact the animal rescue network I am associated with the is extensive and includes individuals, rescue groups, shelters in surrounding counties in three states, universities vet. school, they are really going to be hurt. Usually this network sends out 3-6 email everyday so everyone with a pet will know about Banfield with one click of a button. After that it's going to be the Better Business Bureau and on the from there with my complaints. Not only are they defrauding people, but they are preventing other animals from getting help by taking money from people that could have gone towards them. I have rescued 6 animals which I paid for out of my own pocket and didn't get reimbursd for in the past few years, in addition, to taking care of my own pets expenses. And I live on a small fixed income. Beware, if are you paying more tha $450 total out of pocket for all the shots and phyiscals and spaying/neutering (excluding flea Tx or other medications) then you are getting totally ripped off. Something else that I question about Banfield is their own "brand" of flea medicine. You don't know what you are getting, and I would never even consider it since pets can die from over the counter brands. It is unfortunate that this kitten got away, but my hopes are that she found her home, or else I am certain I would have found her. At least wherever she is she got her shots in addition to Revolution for fleas she was covered in (it also treats worms, ticks, and other thing) that I did not buy from Banfield. Please join me in boycotting Banfield and PetSmart, as they are not only doing harm to pet owners, they have already been in trouble with animal welfare organizations for using breeders who are commiting cruelty to animals. Please pass this message on to any animal lover you know. | |
| evryonesangel | 8/15/11 |
| I have been a longtime faithful customer, spending thousands of dollars a year bewteen my own pets and fosters. If you bring your dog in for grooming beware! My dog is not always dog friendly and everytime I bring her in I remind them not to let her near other animals. While I was paying for my services they allowed my dog to run around the salon, jump up and take cookies out of the bowl next to the register, etc. Someone came in with a small dog, and instead of kenneling her or putting her on a lead they allowed the behavior to continue. The small dog was placed on the counter and next to the treat bowl and my dog grabbed her! I was back in the salon just as this happened, and thankfully the dog was not killed considering mine is an 80 lb dog and this was a 6 lb dog. They paid for the other persons vet bills and I thought it was over with, boy was I wrong! The other owner sued me personally, almost a year after the incident and after all was said and done I settled with him. The other owner could have contacted me at any time, he had my cell number, but hey, some people are like that. I sent everything, the demand, the settlement statement, my cancelled check to Petsmart and asked to be reimbursed, I had been out of work recovering from cancer surgery and the financial hardship that this caused me has been difficult. I received a letter basically stating that the case is closed, they will accept no liability, its my dog, basically FU. from the time of the incident right through I continued to use their groomers, in a different store - I made sure that she noted in the computer about other dogs, she has been wonderful - but after speaking with their lovely Sedgwick CMS I will never step foot in a Petsmart again. I spent more on grooming in a year than what the settlement was for, and the fact that they wouldnt even reimburse me anything, hell I wasn't even offered a free grooming! I work with alot of people that do rescues, foster, etc., and I will make sure they all know - take your business elsewhere because Petsmart doesnt give a rats ass about their customers, they dont protect your animals from other animals, and they should be ashamed of themselves, I have never written a review like this but I feel people need to know that they dont protect your pets and they dont protect the customer, they accept absolutely no responsibility for the negligence of their actions! | |
| Anonymous | 8/19/11 |
| Pet Smart store #1772 has one of the poorest managerial teams I have ever encountered within the past twenty-five years of my professional career. All of the managers except for the lady that is over the pet care department; berate both customers and their staff members everytime I have gone to purchase items at that location (which lasted the past 6 to 7 months). Recently within the past two months the shelves at this Pet Smart have hardly any merchandise on the shelves, etc., they are completely empty. I now drive out of my way to Petco to purchase the items I need for my pets. And their management team treat me and their staff members with the upmost courteousy. I have had many of my friends and family members experience the same problems with Pet Smart #1772. I do not imagine that location to stay in business much longer if they continue to run their store as they are at this point in time. | |
| Poor service | 8/19/11 |
| My girlfriend and I have used Petmart grooming services before they are most of the time very good at their profession, but the main reason we use them is because its close by and we know they take care of our dog. But yesterday my girlfriend decide to take our dog to get a bath and furminated, she new she would have to pay a fee for the furminator but they failed to tell her they where going to have to charge her for a premium cut. So when she went to pick him up they wanted her to pay 51 dollars which seems pretty pricy for a bath and a furminator, We both understand that it can be costly but I think the grommets should of said something since we don't have a price sheet to view. But the main reason why I am upset is that my girlfriend called me all upset and told me how they took advantage of her by not explain the price before it was to late, she doesn't like confrontation so I said I would call them and see of we could resolve the issue. So I called Petsmart #214 in Oklahoma and spoke to Lewis a presentation mgr, since the groomer wasn't working at the time, so he explained what happened and said they dd tell her and that she was lying. I thought that was pretty unprofessional to assume customers just lie since he was there when she payed for the groom. So I proceed to find out what all happend and he didn't like what I had to say and Lewis didn't care to explain to me what happend he just repeated how she was a lair, and then to top it off he sighed and hung up on me... I know we all have bad days it's human nature but if you can't handle dealing with customers then don't be in the job position you're in. | |
| Jason | 8/19/11 |
| People love to complain!!!! I shop at PetSmart in Atlanta, GA and it is great. | |
| AmericanEssence | 9/16/11 |
| I just read a story of a dog being groomed at PetSmart, It was a sad story to where the dog received a bloody nose. I wanted to let you know EmiLee Evanessance Willow's story. She was my 8 yr old female yorkie. Here is her story: I too, took my little girl yorkie to the grooming salon at PetSmart in Woodinville, Wa. She had an appointment at 7:30 am. Her apptmt started with a bath - then went on to her being groomed. During the grooming my little Emi had to go potty twice,(not sure if it was her nerves or what-I was never told)but each time she went potty the groomer had to re-bath her so as you can imagine it made the groomer upset with her since they only have so much time for each furbaby (dog/cat). The groomer called a family member and said if Emi were to go potty again she would have to come and pick her up. As it turned out Emi was groomed and then put into one of their kennels in the back until someone was called and told to pick her up. In the meantime of Emi being kept in the back, she was barking excessively. Later I was told she barked so much from 9am - 3:30pm (when I got there) that Emi was hoarse. When I got Emi she had a wild look on her face, her ears were back, she was panting very fast, and her eyes were glazed and buldging out. (hard to describe) So after seeing her I automatically picked her up and tried to calm her down - gave her some sips of water and offered her some food thinking maybe since she's with me she'll calm down and everything will be okay. From 3:30 to 9:40 pm she was panting - not eating - not drinking - not even barking. I tried to cool her off by wetting her down - gave her Nutra-cal so she would have something in her system - afterall she's just a little yorkie weighing in at 4 lbs. At around 9:40 pm that evening Emi colapsed on the kitchen floor - not breathing. I was so upset and in distress. | |
| Concerned | 8/21/11 |
| The Waterloo Iowa Pet Smart Store needs restructuring. The manager Wade is rude, arrogant and lazy, this includes with customers, Shelter org and some employees, and his demeanor is rubbing off on others obviously. This has been an ongoing problem for years and if he is any reflection of what others are to look uo to for an example this explains why more then a few employees behave somewhat the same. Also a woman with longer blonde hair (Lavone??) could not have been ruder at the counter when checking out, I had a question, she was curt, unmotivated and sent me off elsewhere instead of calling for help. There is a problem in this store with too many employees and with a PetCo right across the street this needs to be rectified before even more customers go elsewhere. I like that PetSmart has the Rescue-Shelter kittens in the store and is part of the reason I shop there and adopted from a great Rescue group there. My husband pointed out that there were sure a lot of floaters (dead fish) in the aquariums the other night. There are too many people that have good customer service and enjoy working with the public to have such a manager on board there. He's driving away business and good employees. | |
| Bonnie | 8/21/11 |
| NEVER take your pet to petsmart to be groomed! I have watched them treat peoples pets horribly and without any cause. They must not hire professionals or even care to monitor the complaints because it appears to be nation wide. I live in Texas. Owners...stay and watch your pets! I just wonder what horror is going on in the back room where we cannot see!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If a pet is too wiggly...stop. Do not jerk on it or get angry with it!! YOU are supposed to be caring for another persons pet who is like a family member! I'd rather a groomer call me and tell me they cannot groom my pet than for my pet to be treated in such an abusive manner~and is abusive to be jerked around, pushed hard, and yelled at! And what about the coworkers...standing by and allowing it to happen! I have decided to never purchase from petsmart ever again. I do not take my dogs their for grooming because I see how they treat other pets. C'mopn | |
| charlie | 8/21/11 |
| Petsmart groomers are the worst. they do not know how to handle pets in a caring manner and are abusive. Jerking, pushing roughly, and yelling at a dog is abuse. Management needs to install surveillance monitors because the coworkers next to the abusers do nothing! and what goes on in the back room is probably far worse! I'm thinking the newstation may get a tip to investigate this.... | |
| tina mumaw | 8/23/11 |
| I HAVE A QUESTION? I am starting to volunteer at a boarding facility in Illinois who house 30 shelter dogs from a high kill shelter out of Indiana. These dogs do not have collars in order for them to be walked. I was hoping your company would donate collars for these poor shelter dogs. They do not have much of a life and live in boarding just to save their lives. They do not get walked very much obviiously without collars. They desperately need some collars. they need heavy thick ones cause most of pit bulls. Please get back with me asap. Thank you so much. you may contact me at tlm1505@frontier.com. sincerely, Tina Mumaw | |
| Robert Dutchover-Reynolds | 8/28/11 |
| STORE#: 1032 I'd give more stars, lastnight at 9:05 pm(after closing) I rushed in to fill out an application for a dog that "every Creature Counts" was displaying at this location. Last night I got terrific service from the closers that i held up for about ten minutes. The reason for my ONE star is that the manager at 5:00pm BREANNA was talking to me and my wife about the dog, she said that nothing has been said about the dog, they[petsmart] have no control/knowledge about adoption process. I asked her about calling the adoption manager at Every Creature Counts and she told me not to. I asked why and she said it's nothing that will prove useful and they[Every Creature Counts] find it rude to call that number unless volunteering to foster an animal. I called the number anyway, it was his day off so he called his assistant manager on duty, she told him to contact the store directly. He called me back and asked me the managers on duty, there were two, he said he'd call Breanna to have her fax my application so he could approve it personally. I waited five minutes so I tracked down Breanna and she said that "he" told her someone was chosen four hours ago and it was rude of me to call him when she told me not to. I called Justin(adoption manager at Every Creature Counts) and he said that he talked to her and he said that Breanna told him that it had been four hours since a fax discerning the approval of another client. I would like to formerly COMPLAIN; Breanna was short, rude, treated me like some punk, gave no effort to assist me one bit, she lied to me the first time and how do I know she didn't lie to Justin that the approval was chosen today. This has been my worst Customer service experience in my life. I've received rudeness from fast food places and I was a Customer Service Representative for inbound issues. When i told her i was going to call Justin again after she said approval chosen 4 hours ago, she asked me why. I told her " because you lied to me just 10 minutes ago that you knew nothing and you didn't bother to find anything, I'm calling him to see if you're not lying again to get me off your back" She replied to me "It doesn't matter what I do, I'm the manager and i run this store, those adoptions are the last thing on my mind, I don't even know why we keep homeless dogs in this store and calling him back wont benefit you at all, you're not getting that dog and you should just leave this store" I don't see how I deserve this treatment especially when I'm a guest of the store, I go once a week for cat food/treats/toys and because of her I am now going to shop exclusively at petco even though they're more expensive. I would like some sort of discipline towards this manager. If I return to this store it will only be at night and when Breanna isn't on duty. Your night crew is amazing, one of the guys from last night(I didn't catch his name) was there and he was helping us a lot and even helped us find things out. | |
| Bill D. | 9/3/11 |
| I complained to the manager at the Petsmart at Tatum and Shea in Phoenix Arizona because I made an appointment to be the very first to have my dog groomed as usual in and out in 1 hour, so I said to myself?, why should I pay extra? they want to charge for an express, thats ok if you are in the middle of the day...but not the first person at 7 am. He tried to give me the double talk bla, bla... I stoped him and said I wasn't born yesterday...It is a trick to get us to pay more for grooming... and I didn't appreciate it, He tolld me to not come into the store anymore.. I won't and will let everyone I can know how they treat customers? I took my dog there for 6 years! They don't care! Thats the America we live in now...big corporations, no more Mom and Pops businesses where they care... Bill | |
| Cotonmom | 9/10/11 |
| In regards to the cat adoption areas: I went into the Petsmart in Columbia MD and was appalled at how dirty the kitten adoption cages were. They had a few pieces of newspaper on the floors, water bowls attached to the cage doors that were way to high for tiny kittens to reach. My daughter and I complained to a manager and he said ok we can move the bowls down. He really didn't care. The other woman working there was not very concerned. It was terrible. No beds or soft areas for them to lay on. If they were being washed then why wasn't there something else to put in temporarily. I have always shopped at Petsmart and have adopted from groups that come bring in adoptable cats and kittens. I will no longer go to the Columbia MD petsmart. I will give all my business to the Bowie MD petsmart. They are more helpful and concerned about the pets there. The adoption area is always clean and the cats and kittens always have soft items to lay on. The food and water bowls are ALWAYS within reach of even the smallest kittens. The Bowie MD petsmart is on target. Always making sure the adoption area is taken care of. | |
| Steve | 9/16/11 |
| I have been going to Petsmart, in Peoria,IL, for years, not because they are the cheapest, but because I can always find hep and the selection is really good. However, when I was there last evening and spent $144.00, I met one of the trainers. I have a puppy, which I hope to turn into a service dog. We have been taking various dog classes at POTC and she is turning into a great dog. I asked the trainer if the K9advantix II was superior to Frontline. I received good, non-bias advise... great! Then there was a comment about my dog's behavior. No offense taken, as all dogs have good & bad days. However, I took the opportunity to ask for some advice. The comment I got was, that I could only get the answer, if I took a class. I was considering taking a class there as I think that they have talented people, based on what I have witnessed, and I wanted a different perspetive. But, if I have to layout $109.00 for a class, after spending $144.00, to get one piece of advice... well you can keep it. ALL of it. At POTC, I have asked several times about development & training issues. The response has always been extremely positive with loads of encouragement. I even find that whomever I had the initial contact, will check to see how things have progressed, when we meet again. NO CHARGE. Why is it Petsmarts policy to hold a single piece of advice from a paying customer. I had an earlier issue with the grooming department too. They asked if I was pleased with their service. I responded that on the last visit, my dog came back smelling exceptionally doggy. I forgot her response, but it was short and snide. Remember, she called me. I little bit of waterless shampoo(I bought from Petsmart) fixed the problem. Advice for this store... Don't just go thru the montions if you don't care. Ask yourselves, "Is it about the pets and their owners, or is it just about the almighty buck?" | |
| Broken Hearted | 9/13/11 |
| Dr. Kevin Burden License 5267 should have his license taken away. I took my 16 year old kitty who was going through kidney failure for 6 months but doing very well. An employee of mine recommended Banfield Hospital so I took her to the one in Lakewood, CO. When I went into the room, there were crumbs and dirt on the table and the walls were not washed. I wanted to run! I SHOULD HAVE!!!! The tech came in and she took notes on everything I told her about my baby. When the doctor arrived, he didn't even introduce himself. I explained everything about my girl and told him that all I wanted to know was how far her kidney failure had progressed. I told him that she is doing very well and eating well. I told him I wanted him to do a blood culture to find out her toxin levels. He didn't even do a thorough exam. I felt the cold aura from him and his touch on my little girl was not gentle. He gave her a rabies shot and I asked him why. I told him she never goes outside and the Vet in a northern Colorado town where I took her through her illness in the winter, stated they wouldn't give her shots because of her condition. He stated it was the law (yet he had no proof she needed one) and proceeded to inject her right leg. She cried out - SHE NEVER CRIED WHILE GETTING A SHOT! Never. I told him to stop and be careful. That night she started walking funny. I held her on the bed and comforted her. She decided to jump off the bed and hurt her left leg because her right was hurting. She died last night in my arms with my stepson holding me and petting her. I took her to another vet the day after the shot and both the tech and Vet stated that she should have never received that shot. They did all they could to help her. My baby is gone and I don't know what to do. Kevin Burden has complaints all over the internet. Why is he still hurting our beloved pets??? | |
| Lynn Fitzpatrick | 9/15/11 |
| I have taken my dog to Pet Smart for a bath and nail clipping twice now. They told me he had a cracked, bleeding toe nail from scratching the cage. It wasn't until I returned home I realized the last time he came home with the same problem. He has been unable to walk properly and is continuously holding his paw up. Why didn't they notice him scratching? If they did, why didn't they do something like remove him from the cage? Even more bothersome was what I witnessed when I walked in to pick him up. One of the girls had a little poodle up on the table. She didn't see me come in but I could see her profile. She had her left hand cupped over and squeezing this poodle's left ear. With her right fingers she was, what appeared to be, cleaning the right ear with cotton. What caught my attention at first was the grip she had on that poodle's ear. All of a sudden the dog yelped so loud it was deafening. I looked at her face and she was gritting her teeth, looked really angry and began to squeeze the ear harder. Just then she turned and saw me standing there with my mouth open and then she began to cuddle the poodle. What I have just witnessed, plus the lack of attention with my dog, has completely disgusted me with the care, or lack of, at Pet Smart. I will never go back there and hope the readers think twice before taking their precious animals to that place for grooming. | |
| Michael J. Lessing | 8/25/11 |
| We recently purchased two bags of wheat cat litter from the Petsmart at North Point Mall in Roswell, Georgia. Both bags were filled with weevils. We contacted customer service and they opened a complaint. That was over two months ago and we have not heard a word from the local store. We contacted customer service and they opened a second complaint and we haven't heard anything on that either. We were not asking for any kind of compensation, we just wanted to alert the store of the problem. However, since they felt we didn't deserve a response, we'll be doing our shopping at another pet supply store. Customer no-service strikes again. | |
| Latisha Shealy | 8/7/11 |
| For all you people complaining about Petsmart. I happen to be a Store Director for the Pets Mart in Albuquerque at Wyoming and Acadamey. You people are a bunch of cry babies. As Store director I can make my own decsions and do what I want. I dont give a Fuck what the Public thinks, I make a good Paycheck for doing nothing. and Im better off than most you stupid little consumers. If you dont like it, go to Petco, I dont give a Fuck. So im sick of tired of complainers. The Corporate Office and Petsmart dont care about the public, just as long as were making money. Deal with it!!!!! Tish Shealy - Store Director Acadamy and Wyoming Albuquerque tore | |
| concerned female employee | 8/7/11 |
| I work at the store in Port Chester, Ny and have been harrassed on a daily basis by my manager Josh. He has called me a Yonkers statistic, yelled at me in front of other employees and customers and does nothing but sit in the office all day.He lets the other managers do allof the work and then complains about them behind their back. He should be fired and their are other employees who have also been harrased by him as well but are afraid to say anything. | |
| Pat Woods | 7/13/11 |
| I love Petsmart. I am a great customer and spend a lot of money there in the Saugus, MA store. However, the birdseed just went up to $32.99 for 40 lbs of black sunflower seed. I have bought this for years at 18.99 and 21.99. This is outrageous. I can get #60 at Ocean State Job Lots for $28.00 (10 lbs more!) and #40 lbs at Lowe's for #25.00. I know food is going up, but this is bird seed! I hope corporate hears me and lowers this price as I won't buy it there anymore until they do and I buy a lot of it usually. Corporate can call my store and verify it. | |
| Guess Who Steve | 8/2/11 |
| Don't ever take you dog to get groomed @the Pets Mart in Phoenix AZ. 24th st and baseline.They burned my dog and cut the vein in his nails!!!Had to take my baby to the vet cause he was scratching all over from razor burn,Called the store manager Steve he told me he would give me my money back for the grooming & vet bill and told me never to bring my dog back.Great customer service coming from the manager!!! | |
| Dianne (Edmonton Ab) | 6/21/11 |
| I like to feed the wild birds in my area. I then bought a tube thistle seed feeder from PetSmart, found out the store will not carry the thistle seed to fill my feeder. When I asked the clerk if she could order some in for me and she said,"No I Can Not!". That was the end of our conversation. I left unhappy and most likely will NOT go back. | |
| Heather McKenzie | 6/13/11 |
| Thats NOT the rating I have given my groomer who has serviced my dogs this past 5-6 years at Petsmart in Medford, Oregon. I recently got a cancer diagnosis for one of my dogs, whose rabies shot was due in May 2011. When I took my dog ( a little schnitzu mix) to be groomed this past week I was informed the night before from one of their reps that due to the fact he hadnt had his rabies shot he wouldnt be welcome. I explained to no avail, the next day my predicament, which my groomer was well awareof his condition but due to Petsmart rules he wasnt welcome at all. I called your HQ try9ing to get answers that day, was told it would be 3-5 days, and this morning I recieve a call from the branch manager,CONNIE in Medford, NOT HQ. She informs me with the usual patronising Company speel, how sad they are about everything thats occurred how I am such a valued customer at Petsmart how sad it is about my dog dying and then.......... she LAUGHS.......... LAUGHS, down the phone at me. Well needless to say I am upset, maybe Petsmart customers who have also experienced this situation, should somehow come together and lets file a class action suit against them, something I am very seriously pondering. Needless to say I have extracted my pets (all 4) and my clients pets from their business, and will pass them along to another groomer more sensitive to the needs of the pets and their owners. | |
| joann | 6/8/11 |
| I used to shop at Petsmart because I loved the great customer service. Those days seem to be gone. I went to the petsmart in santee ca with our baby goat we were bottlefeeding. We had it leashed and it never made any messes ( if it had we would have promptly cleaned it up)nor did it chew on anything. It was really small. We were rudely told at the registar that our goat was not welcome there again because they do not sell goat food there. Over in the tierrasanta petsmart, the gentleman in front of me was trying to buy a catfish for his cichlid tank. I have one in mine and its fine. The worker there refused in a very rude way to sell it to him because she wasnt sure if it would make it.She said we are not just about customer service, but animal care. Isnt that going a bit far? Is this a pet store or a animal shelter trying to find just the right home for the right fish? The worse part was, my children and I stood there waiting about 15 minutes with no acknowledgment from the worker while I could see 4 other employees up front chatting with each other. I do shop at the petsmart in El Cajon once in awhile because the staff there has been great. They welcomed our goat with open arms ( We dont take it anywhere with us now that its off the bottle) and are always friendly. Outside of that store, we do not choose to give Petsmart are business anymore. I wish the stores would go back to being more customer friendly because it used to be our favorite place to shop :( | |
| Elaine Sartin | 5/26/11 |
| My complaint is actually with the company that accepts or rejects customer's checks. The company is Certegy, they are the most useless company I have ever known of. They have screwed up our ability to write checks at the many stores we have done business with for years. Our credit score is over 800 we have no problems with funds to pay for the checks we write. I am not the only person that has had to deal with this and I am sure I will not be the last, but I have filed a accomplaint with the FTC, Consummer Reporting, and I will now do the same with the Attorney Generals Office in the State of California. I am notifing the stores that we do business with that we will not buy from them, nor will friends and family buy from them. You cannot tell me that nothing can be done to change the way Certege does business. Anyone interested in this can check out Certege on line and there is a link to Consummer Affiars, with plenty of complaints. So all I can say is "Good Bye PETSMART". | |
| JMH | 5/21/11 |
| I had 3 interviews for Petsmart, I proved that I was experienced in the animal field, educated in grooming and was able to give proper advise to customers regarding their pets needs. I drove over 300 miles to go to these interviews, including bringing in one of my personal clients dogs to prove that I was an educated groomer. I groomed the dog the way the owner liked him to be groomed and did well. The "so-called manager" of the grooming department said that I would hear from him by Monday. No calls came, I called there 3 times between Monday and Saturday just to be denied the job. Both the store manager and grooming department manager were nothing more than UNPROFESSIONAL. You don't tell someone that they will hear from you and then you are no where to be found then deny the person the job. I was also informed that if I were to be hired than leave I couldn't work for a competitor or start my own business because Petsmart could sue you/me.... Uh, sorry but you can't keep someone from making a living. Petsmart is NOT a good company. Also the Grooming Department Manager was highly unprofessional as he acted as he was the be-all-end-all of grooming, just because I didn't get my education at Petsmarts "grooming school" doesn't mean I'm less qualified. I don't need to work for an unprofessional company. | |
| unknown | 5/5/11 |
| i frequent the Macedonia Ohio store a lot but this past month the fish tanks looked like some one took a massive dump in them! they were cloud white with 2 inch thick blue algae which is a cytotoxic algae(it looked like a shag rug). algae eaters cant eat it or they'll die from the toxin. that same algae has killed 12 foot gators down in florida! the management says its under control its just high phosphates which from research could only be caused by over medicating well established system or not changing the water for a month in a home tank. they have UV sterilizers, fluidized bedding and a filter that handles 4,000 gallons of water so how does the tank get high phosphates and algae that can kill large reptiles???????? also when the pet-care people went to catch fish if the touched the gravel it made the snow globe effect on steroids from how much waste was in the tanks! on a final note i would never buy fish from their if you want high quality aquatic pets go to a specialty store that also sells salt water fish and knows more about fish then petsmart or petco. | |
| A loyal and concerned customer | 4/28/11 |
| The Seigan Ln. petsmart store in Baton Rouge, La. #1078 has very poor customer service on the managers part. Suzie Seager,grooming mgr. & Lee the store mgr. are most incompitent when it comes to customer service and satisfaction !! A friend of mines son who is a bit handicaped went into the salon while Mr.Lee and his grooming mgr. Suzie were very rude to him . For a company that provides a service to the public as Petsmart does,its really ashame that you allow people like this to be in the positions they are in. A corporation like Petsmart could hire better mgrs. through the Salvation Army Work program and im sure they would treat customers with more respect.My friends warned me about poor management at this store and boy were they right.Because of this i will no longer bring my pets to this particular store again. Its sad because this store was so convient,but then Petco is just a few blocks down Seigan Ln.Good news travels fast , bad news travels faster. | |
| anonomous | 5/4/11 |
| I was appauled to hear from someone at Petsmart that groomers mistreat the animals by cursing at them or jerking or roughly brushing when they think the customers are not listening or watching. In particular, the salon manager of the Davenport store ( Barbie) is repeatedly abusive towards the actual good employees thus giving permission the other 2 who are her buddies to be nasty with the good employees as well. There have been several issues with her scheduling and then maliciously rescheduling to make people angry and leave. She thouroughly enjoys pushing the good workers out because they do not fit into her click( Riane and Matt), who also enjoy talking poorly to the good new hires. The salon manager has been seen using the velocity dryer and the kennel dryer on cats, which is NOT allowed, yet she rudely speaks to her nice employees who actually try to follow the rules as if they were stupid. All three of these people ( Barbie, Matt , and Riane) have been seen speaking in a degrating way towards other employess in front of customers in the salon section. The rumours I have heard in just a short amount of time about the amount of good workers leaving the job in the grooming salon to go else where and the reasons being the salon manager and her 2 friends will explain alot. Most people will not admit to the problems when they leave because they want a good reference for their next job and would rather just find another job.( We all know bad managers are bad references regardless of what the laws are about calling previous employers) Worst of all for Petsmart,the management problems need to be resolved back there because bad management means bad business. Managers are supposed to be leaders not hinderers. I can guarantee that when she leaves the sales and customer satisfaction would increase in numbers. This is of course if the actual good workers were seen and compared with the poor ones. Many have come and gone in the grooming salon on her ( Barbie) account.The salon manager promises to send people to grooming academy, but when she sees that they are a threat to their job because they have more potential, she finds a way to get them to leave. She only sends "safe" individuals that will not make her poor performance stick out. Isn't it more costly to hire and train people? So many customers have been heard complaining about the service, unreported animals being cut, sanitation procedures not being used, animals being left in the kennels too long while they go out and smoke. Employees are advised to take their time instead of quickly and efficiently returning the animals back to the owner to prevent sickness or added stress to the pet. If the staff comments in the computer you will see comments like " this dog is stupid I will never do"( that one inparticular is a comment by Matt,who wastes his time doing things instead of his job, or you will hear a customer complain, I never had a behavioral problem with my dog before when a groomer calls and says , sorry I can't do your dog anymore", yet the dog clearly was stressed because of their abuse that is allowed in the salon. I think that Petsmart should really consider checking into the stores to see if their employess are actually animal lovers while working and touching the animals.This should be a requirement!!There are some really good managers and workers who do really love animals!, but there are also some bad apples that are souring everything else slowly and are creating a revolving door for the good workers. I am tempted to call some animal rights organization over this, but I really believe that Petsmart is a good company and just needs to weed out the good from the bad to better their sales and customer satisfaction. So this is why I am trying to inform you of this issue at the Davenport store, since it is a fairly new store and probably needs to know this information for improvement purposes and growth. I believe that the right individual will take care of the problems because I have seen really good Petsmart stores and want to stand against those that say that it is a bad place( customer reviews). Petsmart is an awesome place to be. Please fix your staff. | |
| robert kerner | 4/4/11 |
| firstly, this number to corporate- when you finish pressing all the prompt buttons you are taken to the wrong place.... secondly, i am referring to your aventura, florida store... i, at one time, took my friend to the groomer in your store. i always had to wait at least four hours for her to be groomed. ok stuff happens one morning i took my friend to your store at 8am. jason was the manager. i asked to use the shampoo i paid twenty dollars for in the store and i was told no, with an attitude. i asked to speak to someone else and he said he was tghe manager. i asked to see where it says in your store i can't use my selection of shampoo. i waited, no lie, at least 20 minutes for him to rumage through the store for some training book he had with the notation. i was already there so i left my friend for grooming. i now boycotted your groomer for a few months until i found out jason left. next comes corina. ok. it's my money and if i have a comment about why my friend is there four and a quarter hours and her belly is still wet, it's my right to say so. WHY IS HER BELLY WET AFTER FOUR AND A QUARTER HOURS? So now carina makes it so i have to go through her to groom my friend... as i continue......... i found really nice groomer in hollywood. about 10 minutes down the road. well, now i pay about $13. less with no attitude. KEEP IN MIND AS I PAY YOU YOU ARE NOT DOING ME ANY FAVORS----GET IT? OK. I Also use Banfield. that's $500. plus a year. I also shop for food and treats in your store..Roughly $700. year. as i figure it i was spending in yor aventura store about $2000. per year. i refuse to be treated the way i was at your groomer's in aventura. for the heck of it because i mentioned petco opening up the road--- the regular clerks would wisper how overpriced they were. so...........i checked them out. found a groomer who had done on occasion my friend at your aventura store. sonia. so happy i met her at petco. Again, now i save $15 and no attitude. ok- so i'm only one person... only $2000 a year. i'm changing my card used to pay banfield so they can't re-enroll me. petco or broward humane 6 in 1 shot is about $61... ok.... i complain, so what? i don't need anyone in your store making it difficult for me. Shannon, who is a groomer... who never groomed my friend(btw i always left $5 tip) telling carina i complained about my friend coming back damp after 4 plus hours. so in recap..... i'm glad corina messed with me....i'm glad out of the $2000 i was and i underline was spending in your store that i will save enough to spend a weekend at Disney.... let your employees know it's not smart to talk crap about a competitor. it's not nice for an employee to talk about a customer in front of them..... 347-633-1399 ps it's my money and i'll spend it as i wish. pps. at the aventura store you have two trainer/ manager's Pat and Christina..... the best..ask them about me.. my friend's name is Lucy/Basset Hound- and I'm most angry about the 3 phone calls i made to get nowhere in your corporate office. you truly are replaceable IT'S MY MONEY!!!!!!! | |
| Former Customer | 3/25/11 |
| I recently bought Frontline (purple 45-88 lbs) for my new dog at the price of $66.54 for a box of 3 doses at the store in Clearwater, FL. I found today by searching the web that you can buy this product on any site for half of the price Petsmart charges. I called the store to see if there had been a mistake and was told no, when I told the Manager that this product was available at many sites for half that she said she knew and even bought her products online. She went on to say that it was corporate who made the prices. So corporate charges double the going rate, this is the kind of unadulterated greed that has cost them this customer and I will be telling everyone I know to shop elsewhere. Shame on you Petsmart! | |
| Mary | 3/19/11 |
| I am very disappointed in Petsmart corporate. AZ tried to pass a bill that would require illegal's to show citizenship before they could rent, get government or state aid or most everything. Also it would have put a stop to Anchor babies. That was not supposed to be for every illegal that comes into this country,. The anchor baby law was only enacted because of the slaves years ago. So they could become citizens. Not for every illegal that sneaks across the border. What part of illegal do they not understand! Anyway I will not shop at Petsmart and I belong to several large coast to coast RVer clubs and will inform them about Petsmart selling out our country down the tubes for cheap labor. If you have ever been out of work and can't get a job....because illegal's are working those jobs. We have. Before we retired and we couldn't find a steady job for about 2 years, because the illegal's will work for 1/3 the going salary. Many of them will rent a house and 20 or 30 of them live there and send their money back to Mexico. I can show you this! They are not doing jobs that Americans won't do,...They are doing house framing, plumbing, electrical (unlicensed), roofing, concrete work, road construction, heavy equipment operating. All construction work. Any many more jobs they are doing, Good jobs! Working for much less. Try making house payments on 1/3 of your salary! | |
| DO NOT TAKE YOUR ANIMAL HERE | 3/19/11 |
| PETSMART NEEDS TO BE INVESTIGATED IN THE GROOMING DEPARTMENT. This store should be EMBARRASSED! Hanford, CA location. I dropped my yorkie off to be groomed... We discussed that the dog would get a bath, hair trim, nail trim, teeth cleaned, ears cleaned, sanitary.. the works. We discussed that she would have the traditional yorkie- teddy bear shaped head. I left thinking everything would be fine. I received a phone call stating that the "other" groomer had called in sick, so it was going to take a little longer than usual. Which was ok. A received another phone call a few hours later that my dog was ready to go. When i picked her up I was HORRIFIED. My yorkie had been shaved completely and she was shaking UNCONTROLLABLY. Terrified. She has never acted like that after being groomed. Where was her fur??!! Teddy Bear Shaped Head?? REALLY!??! Where?? The lady handing me the dog saw the expression on my face and IMMEDIATELY started talking about animal obedience classes blah blah blah. I was distracted and shocked, so i paid for the service and left. I got the dog home and she started to baby her back foot. I noticed she was bleeding and leaving blood on our tile floors and she wasn't acting right. Thats when i decided to call Petsmart. The manager got back to me the next day and proceeded to tell me that the groomers were saying my dog was "UNRULY." UNRULY?!!!!!!!!!!!!!! a 3 pound dog!!!! How can you not control a 3 pound dog!! IDIOTS!!!!! I'm sure if someone was roughing with you and hurting you.. you'd be trying to get away too!! I've never received anything but compliments when picking this dog up from other groomers. How friendly and sweeeet she is. NEVER A COMPLAINT! EVER!!!!! Oh and the explanation for the cut: She was VERY matted. MY YORKIE WAS NOT MATTED. She is groomed regularly and I have NEVER heard that one. Even if the dog had been matted... there should have beeen a phone call to me letting me know, and asking if it was ok to SHAVE MY DOG COMPLETELY. But no phone call. Is there no procedure for these situations????? I dropped off a yorkie puppy and I expected to pick one up!!!! Thats NOT what I got AT ALL. I AM DISGUSTED WITH PETSMART GROOMING. UNACCEPTABLE. ALL IN ALL.......... DO NOT TAKE YOUR DOG HERE. I believe the groomers are VERY unprofessional and do not follow procedure. I would've done a better job if i'd done it MYSELF. WILL NEVER RETURN....&& WILL SPREAD THE WORD. | |
| S. H. Miller | 3/15/11 |
| Actually your stores get 5 stars for the good employees. My gripe is about the new "Tag Works" machine. These are the gaudiest tags,there is NOT one plain or simple stainless steel tag to pick from, all too frou-frou looking. I picked 2 of the least ugly. I am watching it print in the Laser machine, I see a "Petsmart" logo gets inscribed onto the tag. What?? Did I miss something? There is NOT ONE place where there is printed disclosure that MY tag is going to have your LOGO on it. What? You are getting FREE advertising off of MY money, and my poor dogs have to go around with ADVERTISING on their tags? If your name is on the tag, it is a "private label" item. The "examples" do have a logo, but customers AREN"T looking at your LOGO,they are looking at how the tag looks completed. I do NOT like having unwanted LOGOS on my merchandise. This tag should have the petsmart logo on the outside of the bag, and on the display. By having it added to the tag, it becomes YOUR merchandise. I did get a refund. Going to contact the FTC about product labeling. | |
| Trish Dow | 3/11/11 |
| I have to say that it sounds like the PetsMart stores in the US are not near as lucky as those in Canada. I have shopped at Petsmart in both Medicine Hat and Calgary, and am always impressed by the helpful and knowledgable staff. All three of my dogs go to the Pet Salon, and are all treated like royalty by the Grooming staff in Medicine Hat, who treat them as if they are part of their own families. I have used the Pet Trainer as well, and she is courteous, and always makes a connection with both the pet parent and the pets themselves. I also know that if I am looking for something in particular that there will be someone there to assist. Count me as a loyal customer, and don't tar the whole company by the actions of a few. Percentage wise there is bad and good employees everywhere, but I have to say that both Calgary and Medicine Hat's stores seem to have all good ones as far as I can tell. I shop for my aquariums, my dogs and a cat, so I am there at least once per week for something, sometimes more, and I wouldn't shop for my pets anywhere else!!! | |
| Poodle people | 2/26/11 |
| We had our 2 older toy poodles groomed at PetSmart #1010 yesterday. What a disaster. The check-in clerk asked us to confirm what type of cut, legs, nails, ears, etc. When we arrived to pick them up, they looked horrible! Neither dogs eyes had been cleaned. The one poodle's muzzle had many randon long pieces of hair shooting out. Neither dog had their underbelly area washed. Their feet were untouched not "clean & trimmed" as requested for a poodle. The one dog's legs looked like a child had shaved them, ragged & uneven. When we questioned the 5 or 6 female groomers what happened no one said anything. We asked who groomed them..the answer "we don't know". We asked for the grooming manager "Penny", who agreed to try and fix a couple mistakes. By that time, the older poodle had had enough. The groomer said "they are traumatized". If you want to bring them back another time, I'll try and fix them. The store manager listened to our story. Took our paid receipt and disappeared. He never returned to us with an outcome!! We will never return to any PetSmart. The groomers could care less and have no pride in their work. Are they even trained?? | |
| Carol W. | 2/19/11 |
| I'm (or was) a regular shopper at the Pine Ridge Road Petsmart store here in Naples Florida. I can't figure out why it is when you have a coupon for a Buy 1 Get 1 Free product that they NEVER have this food item in stock. It has been now going on week number 8 with it being out of stock, but I can bet that they will have it in when the coupon expires (Feb. 28). I have talked to the management about this and was told that the order was suppose to be in last week but it never arrived, with a shrug of the shoulders. They did finally get an order in a few days later but of course not the one that is for the bogo, and to top it off the order/price tags came up missing, so now there is only 1 variety to pick from.. I gave up of them and will not be a regular customer of theirs anymore. | |
| Tim | 1/31/11 |
| Just a warninig to the folks in Jacksonville, Florida. DON'T take your dog to the groomers at the Monument Road location. I took mine on Saturday and they dislocated her knee cap. My sister picked her up from the store at closing on Saturday and 'Bella' was so happy to see her that she didn't complain or show any signs until she got home, by that time the store had closed. We called and went back to the Vet Clinic at the store on Sunday morning and found out what was wrong with 'Bella'. After a bill of over 500 dollars they were not able to re-set her knee cap and now we have to see an orthopedic doctor today. Of course PetSmart is accepting no responsibility and not willing to help pay for any of the costs. Guess I'll be speaking to the lawyer today. Just warning everyone, may not happen to you but it could. | |
| Mike | 1/16/11 |
| I brought my small dog to petsmart here in Albuquerque,NM to get groomed,and i was very unhappy. I have took my dog here before and they charged me for a small dog, well this time they charged me double the price of what i paid last time. The manager than came out to the floor and completely avoided everything i said. He was very unprofessional and very rude. Thanks to the cashier she gave me a coupon to make things right. I think the corporate office should give this cashier a promotion, and look farther into how the managers are conducting there day to day opporations. Because of this i will take my dog elsewhere. | |
| T Cooper | 1/18/11 |
| PETSMART POISONS ANIMALS!!!!! According to the management at the Lake Mary, FL Store, it is "CORPORATE POLICY" to dump cat and dog food mixed with kitty litter and THEN OPEN and POUR OUT ALL THE TOXIC CONTAINERS of flea killer, disenfectant cleaners, etc. all over the cat food ("so that it cannot be taken by other people" they say). Thanks to them, 2 kittys that live behind the Home Depot Store next to them are being rushed to the vet for signs of poisoning! PLEASE, PLEASE do not purchase from Petsmart!!! Please check the back of your Petsmart stores for disposals like this! They do not even put a top on the dumpster to prevent wildlife from getting into the poison. This has to be stopped! Shame on you "Corporate Headquarters"!!! I have spent an average of $500/month at this store. NO MORE! | |
| | 1/23/11 |
| I have been a Petsmart customer for about 20 years. I have taken my dogs as well as foster dogs to Petsmart in Colorado Springs, Denver, Gulfport, Mississippi and Slidell, Louisiana and have always been pleased until yesterday. Yesterday I took two dogs to Petsmart in Pueblo, Colorado, to have their nails filed. These same two dogs have been there every three or four months for a couple of years. This time I was asked for their rabies papers, which I did not have with me and have never been asked for. Then the store manager told me they could work on the boxer mix without the papers because she(the dog) could be muzzled. However, my chihuahua could not be taken care of because they could not muzzle her. I explained the chihauhua is 20 years old, no longer gets vaccines and has no teeth. Still, they could not take the risk of being bitten - store policy. I said it was ashame the store did not have the freedom to decide on a case by case basis - it seemed lacking in common sense. The store manager took this personally and thought I said she had no common sense. Things deteriorated from that point and I drove my dogs across the highway to become a Petco customer. Might I add that if Petsmart is afraid of dogs, perhaps they need to be in another business. | |
| EVERY EMPLOYEE AT PETSMART | 1/28/11 |
| THIS COMPANY SHOULD BE INVESTIGATED, THEY PAY YOU $7.80 AN HOUR AND HAVE THE NERVE TO TIME HOW FAST YOU WORK THEN GIVE YOU A .10 CENT RAISE...YES FOLKS A DIME. WHEN WAS THE LAST TIME YOU RECEIVED A DIME RAISE?? LIKE 25 YEARS AGO, WHILE THE COMPANY KEEPS BUILDING MORE AND MORE STORES. | |
| C. Harris | 1/14/11 |
| I was in the Pet Smart store on Porsmouth Blvd. in Chesapeake, VA by Chesapeake Square Mall today around 3:30 p.m. to get some dog food and treats for my dog. I stood by the grooming window for about 10 minutes watching them groom dogs. There were about 6 or 7 groomers and each were woking on a dog, all of them basically small dogs. Three of the groomers were very rough with the dogs and I was appalled that Pet Smart does not monitor the groomers better. One little dog had a cone on his head, I guess maybe so he wouldn't bite. The groomer had his little back leg stretched out and practically all the way up and he was trying to fight her I guess because she was being so rough and she continued to do it. They keep the dogs necks in a loop to keep them standing and every time she went to move the dog she just swung him around. Then she yanked up another leg. They called a manager, and a female, which I assumed was a manager since she responded, was talking to the dog and petting his little head and it calmed down and was wagging his tail. The groomer worked a few more minutes on the dog but apparently did not finish. (If I were a dog and she was yanking me around like that I would have tried to bite her too). Another groomer had a small to medium size dog and had combed his hair down over his eyes then was using clippers going from the back of his head forward rather fast. You could tell he was not being gentle in doing this and looked like he was just banging the clippers into the dogs head each time. Another groomer was grooming a small dog, looked like he did a lousy job then picked the dog up I guess to give it a bath, was not gentle in anything he did. As I walked to the front of the store to look for a manager, the female "manager" that had been in the grooming dept. found a male mgr. and I overheard her telling him that the groomer was unable to finish the dog (with the cone) and called the owner. That manager then went to the back. Then he went into the back of the grooming dept. and never came out. I saw another man and asked if he was a manager and he said yes. He had been bringing in carts from outside when I first walked in and asked if I wanted a cart. He never smiled and looked like he was mad at the world. I told him I had been standing in the back watching the groomers and there were three that were very rough with the dogs and that I would never bring my dog in there for grooming. He looked at me with a totally disgusted look, acting very aggravated that I would dare take his time to make a complaint, and after looking at me a few seconds said alright I will say something again. Then he turned around and ignored me. He never acted concerned or thanked me for my concern over the matter or stating he would look into it right away or anything. I'm sorry I did not get his name but I will recognize him again should I see him. We spend a fair amount of money in Pet Smart, but if something isn't done there, I will be finding someplace else to shop for my pet. | |
| Nancy Johnson | 1/4/11 |
| I regularly go to the PetSmart in College Station, Texas. I have a small poodle who has many health issues, probably from the way they are bred to be so small. That is an issue for another time. Since I have my little guy with the Banfield hospital and he gets groomed there, he is quite well known. I would like to say that the entire staff at this PetSmart are the most professional and courteous group of people it has been my pleasure to meet. They go out of their way to see to my little guy's needs and they are always happy to see my little Leo. When he is in the hospital there, I never have to worry that he is neglected. The whole staff goes through at one time or another to keep Leo company or give him hugs and attention. Leo truly adores his PetSmart family and I am so thankful that we have them there for this little one. His doctor, Dr. Eckman, is never too busy to see Leo and has let me know that if I need to bring him in that he will make the time for Leo. What a nice man! I am very grateful for our PetSmart family and the love and care they give my little one. It kind of made me laugh a few weeks ago when people from your headquarters were in the store and saw a picture of Leo with one of his PetSmart buddies. I was told that you have a policy that pets are not to be allowed above the neck. If that is true, and I think it might be a good policy because you never know about some pets, I can understand the comment that was made about one of the employees holding my dog and Leo was giving this person kisses. What I thought was priceless was the comment, "Oh, that's just Leo." Leo is the most loveable little person and he does adore his PetSmart friends. Some of my favorite pictures are of Leo giving lavish affection to his best friends. I could go on and on about what a fantastic group of people who work in that store. Again, I commend you for having such a great group there and we are proud and honored to call them our friends and to have them be a part of Leo's family. | |
| AList | 1/8/11 |
| I was at a Pet Smart groomer in Lexington, KY. They put my puppy on the table without cleaning it first. I asked the girl, "Are you going to disinfectant the table in-between dogs? There was an inch of hair on the table. She wiped the hair off the table with her hand onto the floor as I asked. Her reply was "why?" It's just hair. This is disgusting and unsanitary. The kill time for a disinfectant is definitely worth the wait. Yucky! | |
| R. Washington | 12/7/10 |
| I took my dog to Pets Mart here in Midland, TX to have him groomed Dec 4th. We were there at 8 am and the groomer stated that he would be ready at 11 am. I called at 11 and my dog still was not ready. Matter of fact they hadn't even touched him. The purpose of me bringing my dog in early was because I had plans. I asked the groomer how much longer and she stated another 45 minutes to an hour. Pets Mart called me at 12 stating my dog was ready to be picked up. When I got there my dog was shaking reaching for me out of fear and he has never displayed that type of reaction coming from being groomed. Once he was in my arms, fur was on my shirt like they hadn't brushed him. He didn't even smell like he had been given a bath. Then his paw was stain where they clipped his claw too short. Michael the store manager was very apologetic, but the mananger Jimmy for grooming was VERY RUDE!! His co-worker Patty who is a manager even stated that they don't let him deal with the customers. I will never take my dog back to Pets Mart!!!! | |
| Surprised | 12/13/10 |
| I have 3 cats and haven't yet shopped at Petsmart, and thanks to all the above letters they don't deserve my patronage. It's really scary to think this stuff goes on and the mucky mucks might be living high on the hog now, but I don't think for long. | |
| unknown "slapped again" | 11/21/10 |
| Rebecca returns! Store location, Baseline and Power in Mesa, AZ. Rebecca (Manager) dumps her unwanted kittens with Ringworm to the store's non-profit shelter. She informed the shelter to handle the situation. The shelter replied that they could not intake diseased cats due to contamination possiblities. The flat out state "I don't care what you do with them, just take them to the pound and kill them". Now people...I need you to understand...this is a PetSmart Manager who did this! She infected the cats!...She did not give nor donate money to the shelter!...Corporate stands behind her! Reading every blog out there on PetSmart proves how the public is outraged and tired of the crap! PetSmart needs to be taken down and put out of business. Easy to do people...start talking! Get people to make purchases elsewhere! One person at a time...in due time we will conquer! | |
| T Fox | 10/21/10 |
| I have spent THOUSANDS of dollars at PetSmart each year and just recently learned on activistcash.com that PetSmart donates to HSUS “The Humane Society of the US” NOT to be confused with LOCAL humane society shelters. HSUS rakes in MILLIONS of dollars and donates less than ½ of 1% , that’s less than 5 cents out of every ten dollars, to local shelters that REALLY need the money. HSUS is an EXTREME animal rights, NOT animal WELFARE, group that’s goal is to eliminate animal ownership! Can’t understand why PetSmart would cut their own throats and have anything to do with such a group. They will lose allot of business from being associated with such a group and when this group HSUS reaches it’s goal with THEIR help there will be no pets and PetSmart will be out of business!!! $1.00 to a LOCAL shelter will do 20 times that of $10.00 to HSUS. Donate DIRECTLY to your LOCAL SHELTERS OR RESCUES and it will do HUNDREDS OF TIMES MORE GOOD! Shame on you PetSmart!!! | |
| Mary Jo B | 10/4/10 |
| I was at the store on October 2, 2010 and the kittens and cats are living in complete disgust and the odor in the enclosed room was so overbearing that I got a headache in the first 60seconds that would explain why otherwise playful kittens and cats were lethargic and unresponsive. | |
| Leticia | 9/23/10 |
| I Had Been A Ex Groomer - Employee Of Store #1265 as will as Store #1281 And A whole lot of What Is being Written down on this Web page .Is so true I was one of those Employees that our everyday of grooming pets for Pet smart was what we enjoyed Doing and their is maybe 2 to 4 out of 8 groomers who actually love their pets and do think about the safety and the comfort of the pet.But It seems like the more you are concern of a relationship with the pet parent as will as the pet . Pet Smart tends to let those type of Employee's go......Fort Worth Texas | |
| Thomas J. Neneman (employee 1513) | 5/9/10 |
| I am a new pet trainer at Petsmart. At present i am ordering a new product we don,t sell for experimentation on my own dogs. The product is the Canny Collar out of England. The product was invented in 2006 for helpling dogs not pull on the lead. It is different then the gentle leader or halti we presently sell at our petsmart locations. In my opinion it looks like it will not put any undo facial pressure on dogs that use it for walking. AS soon as i attain one and research it furture i will send another opinion on this product. I see at this time no other large competitor of ours that carries it. It could be a money maker for Petsmart if we are the first to have it on our shelves. I feel this way simple because on the net. while tring to find this product i saw a growing interest on chat lines to attain one. Thank you Thomas J. Neneman Pet Training Instructor Omaha, Nebraska | |
| Linda Florey | 5/11/10 |
| My question is how do I obtain "shop now" credit for my American Airlines frequent flyer miles with Petsmart as a retail partner. There isn't a an "indicator" on the website. Thank you for your response. Linda Florey Linpsych@mac.com | |
| Pastor Davida G. Villalobos | 5/19/10 |
| A VERY CONCERNED CUSTOMER FOR THE GROOMING DEPT: I was at the Victorville Pet's Mart in California today to purchase dog food for my small dogs. I am a regular customer and I am at the store weekly. I was dismayed as I was viewing a groomer, grooming a small poodle very roughly, brushing the poodle's ears and the little poodle cried and pulled away twice from this groomer. I told the groomer to stop being so rough and hurtful with the poodle and she didn't like what I said. I reported the incident to one of the assistant managers, his name is Scott and told him what took place. He was supposed to address the issue immediately, and apparently it didn't because I confronted him if he did so and said he had to attend to something else. I said what for now, the woman was not in plain view which was the middle grooming. This has happened to other customers besides one of our relatives and our dog that we took in some years back. This is why I would never take my dogs to Pet's Mart for grooming at the Victorville store in California. This is upsetting and if this continues, I will contact the "Animal Rights" and the media regarding this matter. Pet's Mart groomers should be sensitive and tender to any animal that is being under their care, especially for grooming. Thank you for your attention this matter. Sincerely, Pastor Davida Glenda Villalobos | |
| scott johnson | 9/7/10 |
| your store in glendora is absolutely the best pet store i have been to ever. the staff is incredible, the store immaculate. my goal is now to become part of your team there. fantastic!! hire me!!! | |
| Jennie Maresca | 6/15/10 |
| I took my two dogs, a yellow lab and a cockapoo to the groomers at your store # 338, my lab was to get his nails trimmed the cockapoo was to be groomed. A young man and girl said the cockapoo could not be cone as her back was to nappy and they don't have a blade for that, I accepted that so I asked if they could trime the nails of both dogs the young man said he sould but in fact in hands were shaking and he couldn't do either dog! THe gentlemen before me had a small dog and your employees told him the dog was to aggressive I saw no agreesiveness. We were all scheduled a 8am another man came in with a big dog might have been a german shepherd he could not bring his dog around other dogs your two employees let him stand outside the door until they wwaited on us! These wmployees must not have any customer service experience and are lacking when it comes to grooming dogs. I used to go to PetSmart in Pennsylvania they were very good, I had taken my dogs to Petco here in Fl. and there was not a problem I did not go back to Petco this time because of scheduling. You are losing a lot of business! I hope for other you can rectify these problems! | |
| sandra alcorta, sandra6868@msn.com | 6/21/10 |
| I would like to inform you about the management of one of your Petsmart store. I live in san antonio, tx. The store is located off of Highway 151. My daughter went for an interview about 2 months and then her drug test. Carlos one of the managers said she was hired. My daughter called back Carlos that she did her drug test. He said "On by the way we hired someone already. Then 2 weeks ago, Carlos calls my daughter to see if she is still interest in the position with Petsmart. She said "yes", but I have to give my 2 weeks notice on my other job. Carlos said thats fine. So, my daughter calls Carlos today June 21,2010 to see if she needs to bring anything else. Again Carlos said "oh by the way we hired someone else. After my daughter quit her present job to work with your company. This is no way to treat anybody. No courtesy call to let her know. Now she is without a job. You really need to train your managers better. That was not called for. My daughter is a hard work person. Loves to work with animals. | |
| Douglas Kaplowitz | 8/20/10 |
| The other night I had the pleasure of shopping in your store, and I was appalled at the conditions of the environment that housed the fish. There was a live catfish out of water which I retrieved and put back in the tank. In addition, to my dismay, I viewed sentient fish housed with other fish that were dead. Personally, I would hate to be with other dead creatures of my kind. You clearlly need to clean up your act in order that I patronize your store. Please take pride in G-ds creatures! | |
| Unknown | 8/8/10 |
| Petsmart located in Mesa, AZ at Hampton and Power Road/Southern Ave. Customers be aware that the Manager, Rebecca is the most unprofessional woman ever known to retail management. It is a shame that in todays economy, with hundreds of people out of work, that Petsmart chooses to hire this woman and keep her employed. This Petsmart location has been dwindling in business over the past year. You would think that Petsmart would realize and start investigating closer at the type of people they have put in charge. PetCo is 1/2 mile up the street and has excellent customer service. As a loyal customer to Petsmart for 40 years I have now taken my business and money to the competitor due to the UGLY ATTITUDE of the manager REBECCA! | |
| | 8/11/10 |
| I have just returned from the Petsmart Store located in Evansville, Indiana for the second time today. I have been a customer of Petsmart since we got our dog, Elle, three years ago. We even went through obedience classes there. I had an appointment today for my dog to be groomed at 10 a.m. I knew they would like to see a copy of my dog's vaccination from this past week, so it took me a while to locate it....I arrived at 10:10 a.m. The groomer, Megan, was already working with another dog, but stopped to look at Elle. She had some mats in her fur and Megan told me they would need to BUZZ Elle. I said I didn't want her buzzed, I wanted the Schnauzer cut that they always give her. Megan said they could not do that. I asked if I needed to take Elle home and comb her out before they would groom....she said I could do that. So, I drove home, spent about 10 minutes combing Elle (with, I might add, a comb I purchased at Petsmart when Elle was a puppy) and then returned. By now it was 10:30 a.m. I went in and Megan said, "I cant take her now, she missed her appointment...you can make another appointment." I know they took a dog in Elle's place to begin with and Megan was working on another dog when I returned, so they lost no time...there had to be a way to work Elle in for her cut and bath. I said, no thanks and went out of the grooming area. I asked to speak to a manager. There was not a manager there, but a young man named James came to listen to my story. I was upset...had made this appointment and wanted her groomed, but after two trips it was now 10:35...and I mentioned this to James. He apologized and looked at Elle and said he wasn't a groomer, but thought she looked fine...I had removed every mat in her fur. He said the manager of the grooming section was in the room when I was there, so I said, well, no need to go in to talk to her, she stood right there then and heard the whole thing and said nothing and did not intervene. I just can't imagine that I should have had to groom my dog before Petsmart would groom her....it's like cleaning your house before the housekeeper comes! This whole thing has eaten up an hour of time and is quite upsetting. I am reluctant to return because Megan saw me talking to James and James said he'd have a word with the manager of the store when he returns tomorrow. I don't want to put Elle in Megan's care and I don't want to even see her again....I'm not a confrontational person normally. I just found this to be unacceptable and wanted to let you know of my experience. | |
| s. Zenner | 8/11/10 |
| i stopped by your store on I45 and 1960,, to get some dog food , the check out person told me i needed one of the stores card,,to get this price, i told her no i do not want a card, so she could not sell ,the Dogfood to me, Petsmart rather lose a customer than overrite the product,, if this is your policy, let me know i will never go into one of your store,,, there are other stores where you do not need a card and the price are not any higher ,,, s | |
| Diane Sprinkle | 7/4/10 |
| My comment is about concern. I tried to find an e-mail address for Pet Smart because I know this is not the right department to voice my concern. I was at the Pet Smart store by Regency Square Mall in Jacksonville, Fl. today. (July 4th) I have to tell you how totally disgusted at what I saw. Your employees were throwing out bags and bags of dog food, pet toys, collars , etc. I thought your company was sincerely interested in dogs. Jacksonville has a no kill shelter. They could have desperately used everything your store threw out. To cut off the tops of bags of dog food is beyond disgusting! I thought your company was for animals ? How can you even justify that, when there is so many homeless, starving dogs and cats? I will not spend one more dime in your store. I'm sure many more customers will find out what hypicrates your company is! I hope by word of mouth Americans will spend their money on companies that truly care about the welfare of homeless animals. Shame on you! | |
| Pastora Hasher | 7/24/10 |
| I am a regular customer of Pet Smart and purchase large quantities (Quarterly) of dog food and treats for my pet. My last purchase was not too long ago which totaled over $500.00. Because I never have any intention of returning merchandise I do not retain the receipts. Two days ago my pet passed away. Now I have a lot of the merchandise remaining. I went to one of the stores and told them the situation, and the response I received was cold and callus. "No receipt all we can give is a store credit” I understand that policy however, the manner of deliverance was uncalled for. And I am sorry however; a store credit is useless to me when my best friend is gone. I would have to say that with a corporation of your size that circumstance of this nature can be circumvented. It makes me reconsider my choice of vendor when I do finally get another dog. torieh14@yahoo.com | |
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