Orbitz Worldwide, Inc Corporate Office | Headquarters Contact Phone Number & Address

Cheri

4/18/12

I will NEVER book with Orbitz again! After going thru all the steps and inputting my credit card number I got a message that said Error..try again later. I then booked with the airline directly. I didnt get any message from Orbitz that my reservation had been ticketed. I found out I had two reservations after calling the airline directly and they said I had a second reservation for the same flight. When I called Orbitz and spoke to customer service, both Percy and Malisa were rude and abrupt and pretty much said, you have ticket numbers and you cant cancel. I tried explaining that there was an error message and to me, that meant it didnt go through. Again, neither was helpful. I am going to dispute it with my credit card company and advise ALL my friends that this site is a joke and customer service is even more of a joke and NOT ever use them.

Linda

4/9/12

The only reason I gave a fair review is because of past usage.

This trip to Hawaii was a nightmare. I understand the merging of United/Continental was a difficult one but Orbitz did nothing to help. NO proper notification of flight OR airline status. In fact Orbitz eliminated the status of our first two flights going to Hawaii and picked up our flight from LA only to notify me of that status. If we hadn't called Contnental to check our seat assignments we would have not known that our original flights were changed and we were not on the list!

They did let me know that my flights were on time coming home - after I got home!!

Never again will I use Orbitz.

SteveM

2/8/12

What a terrible experience. The Orbitz website is a joke if you are doing it yourself. Every time you need to back up a page, you have to refill the prior data back in each time. By the time I got to the commit screen and hit return to finally submit my flight, it would just sit there and finally indicate some type of error. So going back a few pages to enter a new date meant refilling the pages out all over again.

So, why not contact customer service and get their help? Surely, they can get this resolved for me quickly......or so I thought.

If you ever saw the commercial where a person is trying to get their points redeemed on their credit credit and you end up talking to a guy named "Peggy" that gave you the run around, then that is exactly what happened to me. I went through three people, the last one being Sebastion, who said he was some manager of sorts, all could only speak a broken English, confused spellings of names, etc and when it came to confirming the reservation, they hit return, and then silence. "Sir, something happened, your card will not be charged. Would you like to try again?"

After almost 3 hours of going through 3 different people, each one unable to help, but each one trying to submit my reservation and ensuring that I would not be charged, I finally just told them that I was done and humg up.

An hour later, I logged directly onto Spirit Airlines website, got my flights, hotel, and car, and was also able to choose my own seats without a hitch and was done in 15 minutes.

But, back to the credit card charges..... yep, each one of them were applied.... they racked about $5000 bogus charges on me and I had at least the forsight to contact Chase early as I saw the charges pending but not yet applied.

It took literally weeks for Chase to back these charges out and I never did get a $75.00 gift card that Sebastion at Orbitz promised me for wasting my time......

Shame on you Orbits for such a shoddy practice!

Romania

12/29/11

I purchase an airline ticket thru Orbitz and selected an airfare with LAN CHILE. After completing my reservationI did not received my confirmation, so I called Orbitz and the rep that I spoke to could not find my reservation. I asked him since he could not find my reservation if I could make another reservation and he stated yes. So the following day I process the purchase of my ticket with Orbitz and everything went well. But a few days later I received and Alert from my bank that I had a zero balance. Came to find that Orbitz charge my ticket twice. Orbitz and Lan Chile are refusing to refund my money. According to them I made 2 purchases for me twice for the same day and the same person, which is me. Hello!!! do you think that I'm going to be so dumb to purchase 2 tickets for myself. I need for CNN to report this inhuman and unfair treatment for the american public. This companies are billionaires and they cannot refund my money!!!!!!
Please contact me so that this abuse is know in the entire world. Orbitz needs to refund my $1210.10. the last email that i received from ortibz is stated that Aeromexico is refusing to reimbursed and that my ticket has no value. the airlines is LAN CHILE. They don't even have their facts straight to top it off.

Cheryl	12/5/11
Booked hotel thru Orbitz, had to change the date by one day and at this point I have had no luck. Hours on the phone with Orbizt and hotel and no one can do anytyhing about. I am not asking for my money back I just wanted to change the date. Not possible. I will never use Orbitz again!!!!!

B. Gudiel

11/30/11

Booked 2 international tickets for my kids last week, called back today to book 3 more tickets for my wife and my 2 younger kids and spent about 45 minutes after I was transfer several times from department to department finally someone to help me she was very rude and not willing to help all she kept saying was go to the website like she did not wanted to do nothing at all, kept saying go to the website and look for the same flight and book it yourself all I wanted was the same itinerary as my older kids for my wife and younger ones, really bad customer service I will NOT use orbitz again and on top of it now the tickets are twice as I paid for the first ones.

DO NOT USE ORBITZ.

Hassled Husband

11/29/11

I think Mr. Krueger above erred in the 5-star rating he gave Orbitz - his narrative indicates he wasn't happy at all.

I can understand his frustration. I was advised early today by Ametican Airlines that my wife was being rerouted thtough Dallas-Fort Worth instead of Chicago due to landing conditions at O'Hare. They even gave me the new flight numbers, times, and seat assignments.

Several hours later, with my wife already in the air to Dallas Fort Worth, the Orbitz automated call system began calling me every 20 minutes advising me of ongoing delays and gate changes at O'Hare. So I called Orbitz and waded through an automated system that did not want to take "operator" as a response to ask that they get the Orbitz computers corrolated with those of American Airlines.

Finaly I got an agent who promised to transfer me to another department so that we could take care of the problem. The transfer was outsourced to a call center in India where the representative tried to tell me nothing could be done. I asked for a supervisor and was hung up on!

Next I called back again, got a domestic Orbitz call center and the superrvisor there finally checked the flight status, confirmed my information, and arranged to silence the O'Hare calls. It probably helped that another automated call arrived even as we were talking and I patched it in for her to hear!

Jenn Maier

9/12/11

If I could give a ZERO rating I would. This corporate number is a joke, and not a funny one at that. I paid the $200 penalty fee for changing my airline ticket... and was suppose to receive a refund for half of my ticket. I was told it would come maximum 45 days. Well it has now been over sixty. I have called several times to customer service. On hold for at least and hour each time. The last time I called they said it would be another 45 days! This is insane. I will never buy from Orbitz again! And the fact that they have no one to even answer your call at corporate is so unprofessional!!! I have left at least seven voicemails and no one has returned my call! Iw ill tell everyone I know about how awful this company is, Twitter here I come!

Y.H.

7/6/11

We purchased flight tickets for Jamaica in March. We check the itenary the day before we were to leave to see if there any changes with the departure time and discovered that our reservation had been cancelled in April. We never received e-mail they claimed to have sent us. They blamed us for the cancellation stating that we called Air Jamaica and cancelled it on our own. To add to that we just received an e-mail a week ago stating are you ready for your trip. The husband was on the phone with them for over an hour. I had to call Air Jamaica and get us adding back on the flight. Orbitz claimed that they had to speak with Air Jamaic before they would do anything about the problem. Orbitz customer service sucks and we will never use them again.

Lied to me	7/15/11
Glitch in the website caused me to pay more for hotel than was stated. Customer service response--it's your fault! Can't refund difference because they had already contracted with hotel. Called sales office and was promised refund and a email with confirmation information. No email. No refund. Won't deal with Orbitz again.

Margaret Anne Hudson

7/20/11

The Ramada Limited Baltimore Hotel in Baltimore, MD isn't suitable enough or fit for a dog, it’s for a homeless person, and its derelict building has been abandoned by people with dignity. The Ramada is filled with prostitution, alcoholics and crack cocaine users. While I checked-in, I noticed prostitutes being driven right up to the front entrance by their pimps, as some strange man walked up close next to me as I gave my personal information to the female attendance at the front desk. When she saw my reservation in the computer she asked for my I.D. then the man’s eyes started watching my purse so I asked him if he could please walk away; until I finish at that point, I noticed the owner in the lobby sitting on the coach looking on worthily at everything. As the man tried defending himself then he walked away so I ignore it as I took my key cards to room 271. It was west of the lobby, on the second floor up the stairs facing south where the last room ended. As I tried walking up the stairs I had to climb over two heavy set ladies with my baggage’s they were sitting on the steps drinking what looked like two bottles of forty-five malt liquors. Finally, I make it to the room and opened the door the first thing I noticed was an awful musky odor which was covered in a strawberry air freshener. That is when I discovered a door inside my room I opened it and that musky odor stitch nearly knocked me down, my eyes became irritated, and my throat got dry. I turned the knob to that other door; it was locked so I closed the door back and locked it. As I pulled my luggage into the open sink area where I found a place next’s to it to hang up my clothes. where the scent was the strongest and my head started to bound that’s when I realized, I was smelling crack cocaine, I’d the worse headache, it hurt so bad I ran with the intention of getting out of there. I made my departure back to the clerk attendance and checked out, as I described to her the room had been filled with smoke from crack cocaine and it had penetrated through the walls. I deserve my money back because it was part of blind packages from Obitz Travel Deals. I didn’t fly all the way from Arizona for the Hotel from Hell, which shocked the life out of me, during my travels so I paid for a descend hotel room and had enjoyed my trip.

Sincerely true,
Margaret Anne Hudson

Julie

7/22/11

Yep, computer error is why I'm out $500.00 I am so sorry that I book my trip through Orbitz I have been having trouble with them for weeks. They charged me three times for my trip, deducted the $4000 out of my checking account three time left me negative in my account and had the hardest time getting a refund of the 12,000$ So the idiot that I am, I am still booked with them for a vacation. Good Luck to me and all the other morons that book through Orbitz.

J. Krueger	7/27/11
I have a situation that involves somebodies life being at stake and customer service is worthless and really could give a crap....

B. Neilsen

7/28/11

My recent experience booking a family vacation to Cancun with Orbitz has been a nightmare. Call's to customer service involve lengthy periods of being placed on hold(if you ever get through)and a guarantee that you are never connected to the same representative. Two weeks ago, an incident report (#110726-005319) had been created for my issue, It was explained to me by "Frankie" the customer service supervisor that it may take 7 to 10 days for Orbitz to retrieve the recording of my conversation with the booking representative (located in India). Two weeks later and I have not been contacted back. No call, e:mail, nothing. I'll never use Orbitz again and will spread the word to friends and neighbors to choose other options for their travel plans.
Orbitz if you are reading this, Please call me back.

P. Coles

6/2/11

Communication is very poor and system is broken. I had a schedule change to 2:00 pm
from a 6:30am flight. I was not notified, so I showed up at 5:30 to find no one attending the counter. I phoned the 1-800# to the airline and was informed that the flight had been changed back in April. I checked my itiniary two days before my flight and it still stated departing at 6:30 am.I was going to a family reunion and had planned to be there for family photos and dinner. I arrived in Vancouver at 10:00pm, missing all of the days events. I realize that airlines change flight times all the time, but not notifying me is totally unacceptable. Orbitz seem to think that I should be happy with $50.00. I am not.

Useless	5/20/11
Useless phone number - it dumps you into a general mailbox (probably full) that does you no good. Left multiple messages that have NEVER been returned by anyone.

Barbara A

4/20/11

Yeah, we are having problems too. We had to use their agents on the phone due to Website issues and they reviewed with us the details and travel plans. Told us the flight times, etc. we wanted and that we had booked the flights and car rentals. Then we get the email and expect it to be the same as the agent told us it would be. We look again in two weeks and it is not even what we asked for a return trip. NOW they said it is OUR fault the agent messed up because we waited over 24 hours to complain. I am very upset and will NEVER do business with them again. I am starting to hear from others complaints too! Hello Travelocity!!! Good riddance Orbitz after seven years of using your company!

angelina	2/28/11
I've had a refund issue with ORBITZ, and it's been over two weeks since they ARE INVESTIGATING IT! Come on, people, you simply don't want to give me my money back. I won't ever deal with ORBITZ again.