Midas, Inc Corporate Office | Headquarters 1300 Arlington Heights Rd. Itasca, IL 60143 (630)438-3000 Reviews For Midas, Inc Corporate Office Kristen 5/23/12 About a month ago i took my 2002 dodge durango to midas for warranty work. They were to check everything over which they insisted they did and everything checked out except my rack. Replaced the rack. Here i am a month later and my power steering compartment is bone dry. Which with a brand new rack shouldnt have happened. Take it back to midas due to warranty and they call to tell me its going to cost me over 400.00 for the repair of hoses that were supposed to be already checke with the original warranty work. They broke my original lug nuts, my manufature hub caps and then have the nerve to tell me i need to pay this amount for work they were alreadysupposed to do! Umm no. They fixed it no charge. Got my vehicle out of the lot and home and parked. There is a HUGE scratch on my paint on my driver side door that was not there before. I would know a i keep my vehicle clean and in top condition inside and out. Call to ask for the district phone number, i get hung up on 3 times. So here i am and will be speaking with my attorney in the morning. Alfred Johnson 4/29/12 I visited the Midas in Derwood, MD on Sunday, 4/29/2012, because they were the only shop open on Sunday. I was quoted a catalytic converter repair for my 1997 Jeep Wrangler at $475. When the repair was completed, the service manager, Aret, tried to charge me $575. When I brought it to his attention, he made the adjustment. Shortly after picking up my vehicle and driving approximately 5 miles, it sounded as if the entire exhaust system had fallen off. I called immediately and Aret directed me to come back to the shop. When I arrived, angry and frustrated, I gave Aret an earful. I never used profanity, however expressed my dissatisfaction in a more civil manner. His response to me, and I quote, "ahit happens with automotive repairs". You can imagine my fury at this insensitive inept service manager not once attempting to apologize and smugly making such an offensive statement. He ignored me for most of the remainder of my attempt to talk to him and went back into the office, where I insisted he. Tell me what I should expect. He reluctantly answered, " one hour, is that okay"? To which I answered the obvious, "no, it's not okay" . Here I am 90 minutes into my hour wait ad not a word from anyone. I have contacted consume affairs and a host of local consumer groups to bring attention to this matter. I have NEVER been treated so rudely and with such disrespect. Give today's economy, I can't believe ANY organization would tolerate such imbifference from even te least of its staff. Perhaps I should have read into the fact that this shop needs to operate on Sundays when all others are closed. Lesson learned. Needless to say, I would rather pay dealership prices than to ever be treated like this again. Jen 5/2/12 A little over a year ago I spent $800 for new tires, they broke a valve stem while changing the tires and charged me $80 for the stem and then told me that if I take the car somewhere else to have the oil changed not to let them touch the tires because of these valve stems, not knowing any better I took it to Walmart for oil changes and each time told them to leave the tires alone, they asked me why and given the answer they were pretty much dumb founded and told me that if they break anything they fix it. Recently I spent another $350 on an alignment and a tie-rod. Within 2 month's my front tires went bad, mainly the one on the passenger side where they had changed the tie-rod. My husband called them to find out why, if they had realigned the right way why my tires would all of a sudden go bad. The guy at Midas said the machine had been broken! Well what the heck did I pay for? Now I had to have it done right plus buy 2 more tires. Honesty in this case would have gone a long way but now I have no trust in them. We are done with Midas which is sad because they seemed like really nice people and had a very clean place. lavinia lee 5/1/12 i took my car,to midas in miami,fl in miami gardens,to get a diagnostic test,cuz my check engine light came on,and some other minor things,the mangager,come bring me a bill quote of over 2,000 dollars,is she serious,saying she go cut me a deal.i told her no,i dont have that type of money,so i just got the brakes,and oil change,i wasnt pleased,cuz i waited there to long,and on top of that,i go home,and when i get back in my car,the car dont start,my car was driving excellent before i took my car,to them,so now,im pissed,i called them,and left a message,they didnt respond,i get a jump from my neighbor,driving to the grocery store,when i come out the grocery store,same problem.i dont know what midas did to my car,now i have to pay some one to see what the problem,is,my first and last bad experience there,they really made my day,hell,now im going to tell all my friends not to go to them,yours truly,unsatisfyed!!! R.J.Ross 4/21/12 I have a complaint about the Midas located at 1481 Route 1 South, Edison, New Jersey. They must be getting really rich, the way they bilk their customers. I have been bringing my vehicles to this Midas for over twenty years. BUT NO MORE! Up till about seven years or so ago, they provided quality service. The price they quoted was the price you paid! Then a new person took over as manager. The quality of service and work took a drastic turn for the worse! Now, everytime this manager tells me how much the work is going to cost, it ends up costing me more than $500 to $700 above what I was told it would cost. This time when I signed the work authorization, I checked off the box that said I wanted all the old parts. When I did that, the manager gave me an exasperated look. To make things worse, when the work was finished and I asked about the pld parts, I was told they had been thrown out. The only old parts that I was given were the ones that I actually saw them replace. The parts that I didn't see them replace I DID NOT GET!!! So as far as I'm concerned, the work was never done! To add insult to injury, when I went to use the coupons that would have taken almost $100 off my bill, the manager took the coupons and tossed them saying, that he had already given me a big discount on the bill! If so, why was my bill $500 dollars more then I was told it would be!!! I am looking into legal action against the Midas location. Maybe we should get together and start a class action suit against Midas! Maybe if they have to pay out hundreds of thousands of dollars to those ripped-off by their shops, they would monitor their people more closely! Brenda Ogren 4/23/12 After bringing my vehicle to Midas for a rattle noise, I was told by Midas my Catalytic Converter needed to be replaced, which I authorized to be done. After work performed, I picked up my vehicle and drove home, I barely made it home because my vehichle kept stalling at every stop light. I immediately called Midas back and spoke to the manager, who asked me to bring it back in and to be assured they would fix the problem. I brought it back to them. Midas called me to say I needed a new head gasket and advised me to replace the thermostat and water-pump, which I authorized to be done. Midas kept our vehicle in their shop for approx. 2 months! I finally received a call from them saying the work was completed. Approx. 2 weeks after driving my vehicle to work, I noticed a leakage from the water-pump and also noticed my oil tube/dip-stick was improperly installed. I contacted Midas who asked me to bring it back in, which I did. They told me the new head gasket on the water-pump had to be replaced. This was the start of many issues and on-going trips back and forth to Midas. Needless to say, I had to take Midas to small-claims court and won a judgement. Joe S 4/9/12 Midas Broad St Trenton NJ Biggest thieves ever, My disabled friend had them put 2 one foot pipes on the ends of mufflers he supplied, they had to bend 2 sections coming from end of cat converters,2 hangers and that so special heat paint that wasnt heat paint for Only $550. they said dont worry well take care of ya,they sure did.They charged him $150 for 2 regular sized steel pipes about one foot long worth Id say about $6 max. their day will come,they screwed me years back and lost lots of business that I gave to an honest muffler shop BEWARE!!! no name 4/10/12 I feel everyones pain. I have been ripped off by midas. Brake job cost me 500.00 and now my front end makes noises. Front end never made noises before until midas did the brake job. They are a total ripp off. I called the corp headquarters and the manager that owns the midas i went too wants ME to pay more money for repairs. I bet they did something to my car so i would come back..I will never go to midas again. For the money you pay the service and reapirs is no good at all. They swear up and down it is always your car because they think they are perfect mechanics. Now i have to pay someone to find out what Midas did to my front end to cause the noise..Unbelievable...and a total rip off...never go to midas... April Abumayaleh 4/12/12 I went to the Midas in Saint Louis Mo. I've been getting service since 2002. I have relocated to the Creve Couer area which I desided to start going to the one on Olive because, it is more convenient. Now, I had originally called in to get a free quote. The store manager tells me that it will be 750.00 plus tax. I then told him that I would have to call back later. I begin calling around looking for a more reasonable price. I believed that the price was to high for just a fuel pump job. SO, I called the Midas downtown Saint Louis and on Hampton. And they both quoted the same price which was almost 200.00 less than what I was originally quoted. I then called Jim back the store manager and ask him why was he going to charge me such a steep price. He said he doen't know why they croated that price but, he would do me a favor and charge me the same. But, he did have an attitude. So, he did the work and I got my truck back and it smelled like gasoline. And I had this service done before by Midas. And that has nevered happened. The truck was on empty. When it was brought in I informed them that it was on full. I ask was that going to be a problem. And Jim stated no. I let him then to make sure my gas was back the same as when it came in. Also my left driver mirror had been smash, and my vipor alarm was broken. I was not informed of anything that had happen. Until I got in my truck and then went back inside to address all the damages. I had to call the Police and the only thing that got rectified was my mirror on my truck. I had to fix everything else myself. It was a nightmare. Then even stole my gasoline. I even came in with the reciept for the purchase for the gas. It took them two weeks to fix my mirror. They even order the wrong one. They had the nerve to tell me never to come to that Midas any more. The Police adviced me to file a claim against that Midas. They suppose to gave me free coupons for two free oil change. And I never recieved the coupons in the mail. Now, about a month in a half later my fuel pump is hanging and my truck is smoking. Also now my engine light is on, and my antifreeze has been leaking. I have never had any problems with my truck. We have always recieved service by Midas and we have never been treated like this ever. Please contact me Corporate in reference to this. Tom Smigel 4/3/12 I made an appointment with the Midas Shop on Route 35 in Middletown NJ on 4/3/12 to have my oil changed. In addition, I wanted to discuss brakes for the car. When I arrived the "manager" was on the phone and the TV was on loud with an offensive program. Since the "manager" continued to talk on the phone I turned the TV off so we could talk when he was done with his call. He became upset and said it "was not nice" to turn the TV off. I explained that I am a customer in his waiting area and did not like the TV program as it was offensive. He said other customers wanted the TV program. THERE WAS NO OTHER CUSTOMERS IN THE AREA! I Thought that the "manager" was supposed to be running the business and not be watching TV. I walked out never to go to Midas again. PS: In the past they have poured oil all over my engine and have tried to sell me expensive un-needed service. I have really learned my lesson. I will now deal with a PROFESSIONAL shop even if it costs a little more, it is worth it. Patt 3/31/12 I took my car in the Holland midas shop to fix my brakes and linees . They messed them up so badly I had to take them to the Hyundai dealer and it ended up costing $600 more dollars cause midas fly by night mechanic so they call them selfs. I tell no one ever go to a midas.I rate a below a zero. So tell all your friends,family never go to midas . Plus I found out two of midas employees wasn't state certified to do brakes. That's the midas in Holland Michigan.. d-day 3/27/12 I recently went to midas in mt. carmal ohio cincinnati for an oil change the manager said tire rotation came with it i said ok they had my car for 1 hr. and ten min. on the way home the car started smoking bad and i took it back the manager said it was head gasket and it was antifreeze not oil. About three weeks later i started to replace calipars and noticed my rear locking lug was missing so i stopped back in the assistant mgr. said he would have to talk to the mgr. I stopped back in two days later and the assistant mgr. said he told him and he just shrugged. he took my phone number and said he would give it to the mgr. and have him call me never got the call so stopped in two weeks later and the mgr. was there he implied that it was two months ago and how could i expect him to fix something from two months ago I told him i didnt discover it till i was replacing my calipar i then looked down and saw the front locking lug was also gone the mgr. said all he could do was replace with reg lugs i said i wanted my locking lugs and he said no way that is going to happen i said i would see you in court. Jackie Adams 3/27/12 Made an appointment 2 weeks ahead of time to get my break pads replaced and and oil change and tire rotation. I show up at my appointed time only to be told their a man short and it will be 30 minutes before they can get it in . OK i say my husband and I will go for a walk for a cpl hours and all is well, will that be enough time i ask, Yes he answers. We give him our cell phone number and off we walk. We walk around for 2 hours before returning only to find out they had not even moved my car. No one said when it could get done no one said sorry for not calling all i got was a cold shoulder and a who gives a crap attitude.BED SERVICE Midas.This by the way is the Midas in Cincinnati Ohio on 5440 Glenway Ave in Westernhills. ruth kaye 3/21/12 I received a coupon in the mail from the midas in my area for $5.00 off an oil change. Having been to this shop before, I booked my appointment. All went well until I went to pay and gave them my coupon. I was told they didn't take coupons. Asking why he sent it to me? He said it was corporate office that sends them out and he has asked them not to because he doesn't honor them. After a few words he finally took the coupon. I know it was only $5.00, but why would he not honor a company coupon. HORRIBLE SERVICE - GOT ME PULLED OVER BY THE POLICE 3/9/12 I took my car in for an oil change at 2620 Windmill Parkway in Henderson , NV. Of course, the guy talked me into changing my brake fluid for $89. On the way home, a 20 mile drive, my car started smoking like the engine was on fire! They did something wrong and the oil is spraying all over the engine. To top things off, I got pulled over by the police because my car was smoking so much. I showed the office my receipt from Midas and he told me that I couldn't drive like that and if he caught me, he would tow my car. I was throwing up plumes of smoke - people were honking at me, yelling at me and I thought my car would blow up! When I called the shop, I was told that 1) they were closing in 10 minutes. 2) I could drive back 20 miles tomorrow and they would check it out. 3) that it was just a little oil on the engine and it would burn off. Despite the police's order, I drove home to see if it would burn off. My neighbors thought that my car was on fire. How humiliating - I will NEVER go to Midas again and recommend that you don't either! I thought I was doing something good for my car, and probably damaged it. The fact that the guy was in a hurry to leave and made no effort to clean up his mess made it even worse. I'm supposed to drive my car with a trail of smoke another 20 miles so he can fix his mess? Who pays for the gas or the ticket I will get from the police? If Midas cared, they would send someone to my house to make it right. Now I get to spend my entire Saturday trying to find a local shop that can do a better job than Midas. Shame on these people. Anyone know a good lawyer? Please give me a call at (702) 359=1004. Jim Caroloco 3/11/12 Suffice to say Midas is a pale shell of what they once were. I took in my 2006 Honda CRV to Midas for a brake job. Upon leaving my brake light came on a few blocks from Midas. I brought my vehicle back and upon road testing said everything was fine. On my way home the light came on again all the way home. Now at no point in all the years I have owned this vehicle did this light ever come on before. I immediately called Midas and they couldn't care less. They already had my money. Don't EVER take your vehicle to Midas. They are good at taking your money and leaving you high and dry!!! Brad Thompson 3/8/12 I have been a Midas customer for about 5 years, but I only go to Midas now when I absolutely have too. And here is why. Today my tire rod came completely off. I managed to drive vehicle to Midas on Central in Albuquerque. Upon arriving I was greeted politely by the manager. I communicated the symptoms and he said it was probably the shocks and had me sign an estimate before having the vehicle inspected. I told him that I didn't have a problem with replacing shocks if that was the problem. After the inspection he showed me how the tire rod came loose. This was the obvious problem with the vehicle. He then proceeded to try to sell me the shock replacement, a tune up, front end aliment, and a couple of other things totaling over $2,000. I agree that these other items should get done, but I only wanted to fix the immediate problem at hand as I indicated in the beginning. I agreed to replacing tie rods and front end aligment totaling $630. Total work took 2 hours to complete. This pattern and practice at Midas at selling customers services that should get done but not needed is part of the culture because it happens every single time. Also, when you refuse to get the extra services they sells managers always takes it personally. They expect the customer to agree to a huge bill for services that should be done but not absolutely needed without taking it personally. However, when the customer refuses the extra services they always take it personally. This time around the vehicle went into the garage with no warning lights on and when the vehicle came out of the garage the check engine light was on. The manager did not explain to his customer that the check engine light was on and didn't even address this issue during inspection. So much for the Midas touch. Over the past year I had $1,950 worth of services done to my vehicle and all this work that could have been done at Midas was done at the car dealership. Yes I go to the car dealership because their gargage rate is less than the garage rate Midas charges. Thus, Midas is charging professional prices and returning less than professional services. I must admit, however, that the repairs done to my vehicle are always done correctly. This business model must be working for your company because it goes on at many of your stores and I have observed this behavior over the past 5 years. However, in the past year your company has lost $2,000 from me and if I'm doing it at least 10 others are also. And if those 10 are doing it you know a huge amount of people are also doing it. This equates to be huge revenue loss for your company. Shavonne 3/5/12 I have had a lot of work done on my car from Midas. Took my car in to Midas on Lafayette Rd in Indianapolis IN as I needed brakes and wanted to know what the noise was my car was making. Upon arrival Manager who is usually there was there this particular morning. He recognized myself and my son as we are both repeast customers. Although usually friendly manager got very sensative as I teased about bringing my car back yet again for about the 3rd or 4th time in the last 6 months. He proceeded to argur with me stating I was questioning his intergrity, he was very rude and got very loud with my son and myself in front of customers which was very unprofessional. What happened to the customer is always right? I went in with a light hearted sense of humor and askedhim several times to please put my name in so I can drop the car of and get to work. He proceeded to provoke an arguement that I was not about to feed into. When my son thought he was being disrespectful which he was he stated to him not to talk to me in a rude manner and we asked why he was being over sensative to the matter. I still bought me car in to be worked on and was going to pay to have it repaired. The point is there is a manager and a man trying to argue with a customer a women about a auto that needed to be repaired. In the end he stated he has the right not to service the car and asked us to leave which shocked me. I have taken my car several times for repairs as have both of my children. I took the car to Carx and it was repaired in about an hour. I will never take my vehicle to Midas and will encourage my family and friends to not use their service. Na Na 3/3/12 Exactly two wks ago today i took my car in for back brake service at midas in raleigh, n.c. it started out business as usual until it came time to remove the back lug nuts from my car, one of the employees informed me that he couln't find my key to remove the lugs i really thought that was strange because this same location had been the place where i had gotten my front brakes repaired which means they were the last to have the key, so i went to my car to attempt to find to key of course it was nowhere to be found, i informed the employees that they were the last ones to have the key, and the gentleman informed me at that point that he and the other two men were new hires everyone from when i had been there before had been LET GO!!! so of course this raised the question "Would someone here actually steal from me?" needless to say the key was never found so they used some ratchet tool they had in the shop and a key that they had to remove the lugs i was at that point somewhat upset so i asked how do i go about getting another key? i was told they would order me a set at no cost to me, well they ended up giving me one piece of crap that they got from the shop, the brakes were replaced and i felt somewhat alright other than paying almost $300.00 which i felt was a ridiculous amount of money for what they did, but ne way i got home and my father took one look at the job and he informed me that if i had a blow out at anytime i would not be able to use the tools that came with my car i have to use a four way that made me mad so i called they and let them know what my father said he guy goes "oh yea i never even thought about that yea your right" then he says you can bring it back in and we can put the right size lugs on it AT MY ExPENSE!!!! i let him kno that i wasnt paying anymore money for a job they messed up on, so he finally agreed to order the key from the mitsubishi dealership andhe would contact me the next day he never did, so i called them he told me he was just about to order it, i continued to get the run around and i still am but im not giving up until I GET WHAT I PAID FOR!!!' HERN 2/20/12 HORRIBLE service and very unprofessional!! Never ever go there again. I took my car in to get a quote on brakes. When they called back and gave us a quote almost 3 times other places I said never mind and we would pick It up. I got in the car and drove maybe 1 block and heard this horrible noise. I pulled over and luckily it was before I was about to get on the freeway. My rear tire was about to fall off!!! They forgot to put on all 5 lug nuts!!!! How do you miss that? We called the shop and said they needed to get there asap because we were not going to drive it. A cop pulled up behind us to make sure everything was ok. He said they would’ve been very bad and could’ve caused a huge accident if I went any further. The guy from Midas finally showed up. His solution was to take off a lug nut from the other 3 tires to get it back to the shop. All they were going to do is put on new lug nuts. We said they need to fix other damage they caused. Do you think they even offered to do anything??? Nope, not even the very least a free oil change for their negligence, inconvenience and scary situation. Unfortunately for them when they called back the next day to tell me they only fixed what they broke and nothing more I had 200 people at my house from a funeral and made sure they ALL knew what happened! So instead of offering to fix my brakes for free about $400 I hope they lost out on thousands of dollars of future customers. WoW 2/18/12 I made an appointment for 8am to have my check engine light diagnosed. Upon arriving the "owner"(a female) told me it was a good thing we were early so they can diagnose the problem. She told us by 9:30-10 we would hear from her. I told her not to do anything else to the car until we talked. At 10 we had to call her back, and her response was she was to busy to explain what was going on. Shocked by this response I drove back down there only to have her lecture me about a couple recalls that haven't been fixed on the car, and that they were the reason. I asked her what the recalls were for? She didn't know specifics. She then tells me that they went ahead and performed a smoke insp (after I told them not to). She said her tech marked where the leak was. I asked her what the name of the part was and she replied she did not know and had to call the tech. As I waited she told me that they could no longer perform the maintenance on this car. Shocked I asked why? She said they don't work on cars when there is a rush and it is her right as owner to deny service. I asked her why she didn't tell me this when I first brought the car in now 3hrs later. She told me that she doesn't need to put up with this "Shit". I turned to another customer waiting in the lobby and said can you believe this? I then said fine here's my card let me pay for the diagnostic and I'll leave. She replied that she wouldn't accept my card and only wanted cash. I said your out of your mind. Why? She replied she didn't trust my card and it is her right as owner to only accept cash. I couldn't believe this. Only wanting to leave and get this car fixed I walked to an ATM, pulled out cash, and returned. Now her husband and coowner was there. He begins by telling me he doesn't appreciate "me" disrespecting his wife and that he is the technician that worked on my car. I asked him what the name of the part is thats bad so I can go get one and do it myself. He told me. I then said now I have cash can I pay my bill now? I paid and left. This was horrible. I will never concider a Midas and will turn everyone away. This is the only one in our Antelope Valley(Palmdale CA), and I am very active with local car clubs in the valley. They deserve to be shut down. I wouldn't let them represent anything with my name on it. PAUL JOHNSON 2/15/12 Took my 2008 lexus 400h for tires, granted I wanted less expensive than goodyear that was original, but the tire sold to me were directional, I was told later, and they could not get the allignment right, keep pulling to right, I bought more expensive tires, michellin, they still could not get to go straight, when I picked it up there were while scatches on right bumper and tire well area, they said they did not do it and I could not prove they did. Location was 319 boynton beach blvd, boynton beach, fl Ebony Floyd 2/15/12 Wow, It very unfortuante as consumers we have to be subject to poor customer service. I too had a bad experience on 02/14/12, dropped my car off to have the power steering hose repaired, serpatine belt and an oil change for a grand total of 616.00. Needless to say I drove the car two blocks and the same problem I had when I dropped it off was the same problem I had when I picked it up. Total inconvience being that I am a working mother and college student who needs a vechicle to conduct my activities of daily living. Moreover, dropped my car off again only to be told its another issue other than what they fixed and tried to charge me additional money in which I refused to pay for their misdiagnosis, I am a woman who happens to know about cars therefore Midas will not get over on me. In addition, I am contacting The Better Business Bureau and the corporate office, the lack of customer service is ridiculous especially when you pay over 600.00 and yoru car is still in the same condition you left it in. I defintely will not be back and would never rec ommend friends or family to go to Midas ever. Maguire 2/6/12 Terrible terrible management and service! I've taken my car to the Santee location on Mission Gorge in San Diego to have work done on my car two straight saturdays in a row and they were closed during regular business hours. Saturday is the only day I have to get work done on my car since I work monday through friday. Last saturday, I brought my car in. I arrived just as they were shutting the doors and the (bald) Manager was extremely rude and short with me. So, I brought my car in first thing on monday morning and the manager said he's to busy to help me today. I'm done! Done with Midas! PS Happens once shame on you, happens twice shame on me. Shannon Covieo 2/7/12 Midas in Lansing, MI tried to charge my sister $500 for front disk brakes and rodors. I nearly fell off my chair. When she called the guy after talking to me and said she didn't want him to do it, the job that he couldn't start until tomorrow was magically half done already and somehow he was able to shave $200 off the price for her right away. Sounds kind of fishy to me. Completely pisses me off when mechanics try to take advantage of a young girl like that. I looked up the parts it is $200 in parts and a job that I can personally do it about 45 minutes. Completely ridiculous! Wonder how many other college students are getting screwed? And to the guy that said the parts are so much better than what you buy at AutoZone, I would like to know where he buys his parts to fix his cars, LOL. I bet he doesn't buy them from Midas. I priced the $200 for parts using the highest priced parts avaialble to do her brakes. This was completely ridiculous and also the fact that he was magically able to take money off? How does that happen? Completely dissapointed in this company as a whole and will NEVER recommend them to anyone. Tim 2/7/12 I got my oil changed done through Midas at 3741 Washington Blvd Fremont CA, 94538 12/28/11. the tech forgot to put the washer back on the bolt so oil leaked for about a weeks time before I noticed. called, came back and they put the washer on for me BUT didn't top the oil while it was dripping while they put the washer on the bolt! Found out I was 2 quarts low and took it back, they topped it off but left my car with the greasiest hand prints all over my white Lexas GS300. I also, had my transmission flushed there a week later and today I took my buisness to SEARS and they told me my transmisssion needed to be flushed soon, this means Midas took my money and didn't even do the transmission flush. I will never take my business to any Midas again. bob basset 2/1/12 If you people know so much fix your own car wich you cant. we do not use autozone cheep parts so you pay more for quality. we only recommend schedule maint or parts we see faulty. go to tire kingdom and really get ripped off Dennis Dowling 1/30/12 In September, Midas Muffler in Summit, NJ, installed new brakes. We had originally gone there for an oil change. Our bill was over 1 thousand dollars. After the work, the truck had a grinding noise. We returned it 4 times, but they kept stating that the brakes had to be broken in. This week we took the truck to a local mechanic and he showed us a CV Drive Shaft that was rusted out. Midas had charged us for two CV Drive Shafts, plus labor and tax. The other CV Drive Shaft was fine. I drove the truck to Midas and they yes it was rusted and they would put a new one on. I requested a refund (instead of the new part) for the part and labor that was not done originally, but paid for. They refused to refund us our money. We are taking the truck elsewhere where we know it will be repaired correctly. The only thing we did right, was not to do the additional repairs they suggested. JR 1/26/12 The Factoria Midas, Bellevue WA used to provide honest service until they changed ownership. Recently, I got suspicious about the previous service and went though all my invoices back 10 year, Over the last year they charged me to change the power steering fluid twice. The car has only 65,000 miles on it to date. In January of 2011 they said it was dirty and changed it ($100.+). In December 2011 they said it was dirty and changed it, another $100+. Checking with the Ford dealer, I found it only had to be changed once at about 75,000 miles. Stopped by the Goodyear store, & they found the power steering fluid was dirty so looks to me Midas charged me for service not performed twice. Also in December of 2011 the heater would blow only cold air. They said they needed to flush the radiator and refill it. Within about 3 weeks the radiator began leaking & then they wanted to replace the radiator. Took the car to the Ford people and found the reason the heater was only blowing cold air in the beginning was because the radiator was leaking. Midas knew this or should have known this. Cleaning & refiling the radiator was merely to rip me off. Filed a complaint with the AG's office. The response from the owner; the Ford Dealer was wrong. I seriously doubt that. I'll do business with a Midas franchise when hell freezes over & I win the gold for a triple lutz in the Senior Citizen category. Gary Koch 1/27/12 one year ago 1-25-2011, we had the exaust replaced on our 2004 jeep grand cherokee, on 1-26-2012 the exaust system came off of the rear of the muffler, the rear of the muffler broke with internal pipe and exaust comming out of the inside of the muffler, the cause of this was excessive heat as they welded the pipes to the muffler and used a torch that crystalized the metal on the muffler, this happened on the interstate--I 65 outside of Lafayette Indiana , that is also the place where we had the repairs done, We live in Chalmers In.--In the future could the Midas company send a directive to the shop managers to stop welding the thin exaust pipes to the mufflers, exessive heat and thin metal do not mix---We have a appointment to take our jeep back in one year and one day from the original repair to have it all replaced again, my time and money is limited , this should have lasted for more than one year also the general manager to the area has a attitude, ---thanks for listening, as we may stop using midas alltogethet,----- Gary L. Koch, po box 163 , Chalmers Indiana, 47929 Carl 1/9/12 I took my wife's car to Midas in Lake Worth, FL. for a free oil change and to check the noise in the front brakes. We left the car to go have breakfast instructing the manager Abraham Aponte to call and let us know what the noise was and what it would cost to take care of it. We had previously had new brakes with a lifetime warranty from Midas. After about an hour and half, I still hadn't received a call. We decided to go back to the shop after having had breakfast. When I got there, I was informed that I needed new rotors. I looked at the rotors and they looked fine to me so I asked Abraham Aponte to just replace the pads free of charge since I had a life time warranty. He said he would have to charge me $105 to replace them and that he wouldn't do it without replacing the rotors. I seen I was getting nowhere, so I said I didn't want the new rotors and to just finish the oil change and I would be on my way. Abraham literally yelled at me in front of a shop full of people because I would not let him bully me into paying for something I didn't need! The technician had this condescending attitude as well. My wife was very proud and surprised that I didn't tell him what I thought of him and his rip off auto shop. MIDAS will tell you that things are wrong with your car just to make more money! To finish the story, my wife drove her car home and I drove it after that to make sure it was safe. Guess what, no more brake noise. Amazing what a little Brake Kleen will do! No new rotors needed after all! I saved $228 because I happen to know a little about automobiles! Bottom line: DO NOT TAKE YOUR CAR TO MIDAS!!!!!!!!!!! This is not the first bad experience I have had with MIDAS in LAKE WORTH, FL. but I assure you, it will be my last!!!!!!!! Spencer 1/7/12 Last night my lady friend called me and said that Midas had discovered a water leak on her '06 Hyundai Elantra while doing a coupon oil change. They informed her that it would cost $388 to repair which sounded a bit high to me to replace an upper and lower radiator hose. So I called them and Andrew, the manager said that the hoses would cost $45 for the lower and $25 for the upper. I said that doesn't sound like $388 worth of work. He said that he 'suggested that while they were woring on the cooling system they might as well replace the thermostat just in case it was bad or might go bad. Duh. I asked for an estimate for the repair and he stated that it would take a couple hours to replace the hoses and the labor would be $86 for a total of $169. He did not mention to me the thermostat, he had only told my friend and her daughter, who owns the car, that the total would be $388 + tax. So my friend called me and told me what was occurring so I called Andrew (I live in Orlando, Fl and my lady friend lives in Bradenton, Fl which is where they were, at the Midas across from her office on the 6000 blk of Manatee Ave.) since I couldn't be there and asked him to explain> he did so and sounded very reasonable about the situation and in general was personable. But there is no doubt that he was shaking down two women who know nothing about vehicles and that really pisses me off, to the extent that I am now writing this complaint which is a first for me. I told him to forgo the thermostat replacement and change the hoses. So the hose replacement and the oil change came to $204 including tax. This morning I called Auto Zone, where most mechanics purchase their parts and asked for a price on the hoses for that particular vehicle. $11.99 for the upper and $21.99 for the lower. That was my price as Charley Consumer and mechanics usually get about a 40% discount. So Andrew not only screwed my friend on parts price but also on labor as it takes about 45 minutes to change both hoses if you are really inept. Essentially what should have been a $20 oil change and at max a $75 hose replacement, if in fact the hoses were actually leaking, turned into a $100 windfall for Andrew's shop. And it would have been more if they had convinced the two women to go for the thermostat replacement as well. Needless to say I will register a complaint with the BBB, although they are pretty much useless in these cases, and with Midas as well, although again, a useless activity. So that is why I am posting this in the hopes that it will be read about any possible customers of Midas.They are franchisees and need to work and make a living I realize but an honest mechanic is hard to find. I know. I was one... J. Taylor 1/6/12 I recently went to midas located on Penn circle in Pittsburgh Pa. I wouldn't even give them one star, but thats the lowest you could go. I took my 2000 Ford expedition there for loss of acceleration. They called me by phone, and told me I needed a fuel pump and starter. The total cost was just shy of $1,200. When I received my vehicle back, the moron that worked there had it in 4hi(only to be used in rough terrain) and didnt know how to correctly take it back to automatic 4wd. Before I even made it out of the parking lot, I noticed it felt as though my truck was going to cut off, and it was shaking pretty bad when i hit the gas. I hopped out, went in, and informed them of this. They said it had a misfire, but it was closing time on a saturday, and to bring it back Monday. My husband and I were waiting before they opened Monday, only to be told they were full and couldnt look at it. We went back 3 times only to be told the same thing. I had to call the corporate office, talk to the district manager, before I could get an appointment. I took my truck back today, and was told the shaking was because the fuel injector wasn't screwed all the way in. They fixed it and the shaking stopped, although they still deny touching the fuel injector. My vehicle wasn't shaking going in to midas, and for $1,200 I didn't expect it to shake coming out. I later found out that my truck could've caught fire. I am not at all pleased with the service I received from midas. And after reading these reviews, I'm surprised they have any business at all. I believe midas are a bunch of ripoffs that fix one thing, but ruin another hoping you will come back. I don't know if theyre trained that way, but it sure seems like it seeing as these reviews are coming from all across the country. Cleo - Montclair,Ca. 12/29/11 I went into Midas today, Upland California (located on foothill blvd.), to partake in a free oil and filter change w/ "umpteenth" point inspection. I had other choices but chose Midas this beautiful day in California. I dealt with a very stern, nonchalant, sarcastic ***k named Gary, who didn't make me feel welcome at all at the facility. He checks my car and notices the check engine light was on, which I knew about and I told him I have a mechanic with the code reader and Gary says, " Well that just gives you a number, he can't diagnose the problem". I further informed Gary he has the book with the definition of codes and I received a sarcastic "ummm hmmm". They worked on my car and service was done, im happy because I was there for couple of hours, Gary calls me in and says, "The service was done, next to your "laundry list" of things wrong with your car and maybe you can tell that to your mechanic" he sarcastically emphasized. Everything else I could've dealt with...but working the front desk where customers come in and your demeanor switch is flipped to ***hole doesn't go together in my book. YOUR CUSTOMER SERVICE SUCKS, GARY AT MIDAS IN UPLAND,CALIFORNIA!!!! And Midas has yet lost another customer. Watch who you hire Midas. Claudia Sarinana 12/26/11 WOW AFTER READING ALL THE COMMENTS NOW IT SEEMS LIKE WHAT HAPPENED TO ME HAPPENS ALOT. I WASN't THE VICTUM OF MIDAS PERSONALLY I WAS THE VICTUM OF SOMEONE THAT HAD JUST TAKEN THERE VEHICLE TO MIDAS. HE JUST LEFT WELL HIS TIRED FLEW OFF & HIT MY CAR AND CAUSED DAMAGES AND NOW I FEEL LIKE THEY ARE GIVING ME THE RUN AROUND NOT TO FIX IT Deborah Freeman 12/11/11 OMG Reading all these reports isn't giving me any hope. I was hoping my experience was not the norm for Midas, but seems that it is how most of them do business. On Nov. 19th 2011 my son took his 2000 Mits. Eclipse to the Midas in Englewood, Ohio for a front end alignment within 20 miles of leaving the store his front left tire fell off causing over 2000.00 worth of damages. I talked to the local, district and the corporate {said they would call back within 24 hrs never happened] So I turned them into BBB, this store has had over 170 complaints in the last 3yrs [how are they able to keep their store] I don't know who was acting as the spoke person for Midas on the complaint with the BBB but they were unprofessional and rude. I just can't believe they can get away with such terrible service, isn't there anyone at Midas Corporate Offices that gives a damn about your customers and more importantly their safety? Jim 12/2/11 I recently took my truck in to Midas on Dave Ward Conway Ar and the truck had a fuel injection Problem They worked on it for 3 days and when I picked it up They said it was running better but it wasnt fixed and charged me $257 Butch the manager said he was doing me a favor, I just had the truck fixed by someone else gee $457 and the truck runs fine What a ripoff, and as a Military retiree moneys tight guess I need to call headqarter and complain, Midas just sucks period SFC(Ret) USA Sherman Charleen 12/3/11 Took my car for oil change in Sept. or so I thought. A Midas G.E.Capital credit card and almost $500 later I had to get new brakes, and flush the radiator and what else I forgot.My father was a mechanic with a Dr. of Motor degree. I grew up helping and watching him work on cars. Being a woman they see you coming, and balk if you know something about a car. My inspection was due and although I work three jobs I have not any money for large repairs. My car is a 2007 Toyota Matrix. 120,000 miles, just getting broken in. Ironically enough I had just gotten a $1000 ioncrease on the Midas card. More irony was getting the dreaded call to the shop to look at the $1,200 in repairs needed on my car this visit. I told the mechanic at the one Midas when he flushed my radiator not to do a power flush every time this is done I need a new water pump, ( jump forward about 6 weeks and guess what I need?) Also a gasket at the differential was leaking , and clearly this had been going on at the other Midas I went to which didn't do inspections that led me to another one that did. Now I needed rear brakes,( as well as shocks and struts and alignment will have to wait because I did not qualify for any more on the card) I feel the rumors of Midas are true.They always find things wrong with your car when you go. Now two days later my son informs me my left front headlight was out. I noticed having trouble seeing the road driving home from my night job before the inspection. Was one even done? I have my doubts. Other than the leak from the gasket I have my doubts on all that was done. One sure thing is I owe $1,400 I do not have and still am faced with more work to be done I have no money for. Do people go to the Better Business Bureau and report this? How do they get away with it? DwainC 11/21/11 I was going to buy into a Midas Franchise until I heard so many complaints against Midas. I have probably read one good comment about Midas out of every 10 comments on the internet. And then I heard about the Australian Franchises that went bad. And that Midas would not back them up. The Franchisees sued Midas and won a 25 million dollar law suit. That scared the heck out of me. Midas charges a lot to a Franchisee. The Franchisee has to pay rent, labor, taxes, local advertising, a franchise fee, royalties to Midas etc...etc... I don't see how a Franchisee with Midas can compete. Some do very well. By looking at this thread you would almost have to ask yourself how does Midas even stay in business. Midas isn't the only Auto shop that is crooked. Many family shops are bad to, a lot of times the customer just doesn't realize it. But I believe you can run a shop honest as long as you are honest with the customer, that customer will come back again and again if you run an honest shop. unhappy 11/17/11 always a fight about what didn't get done the first time and now all of a sudden it is a issue, this is my last time going there. I will walk across the street and use the other guys from now on. I can't believe there are this many complaints on this page and many more on the web. Midas should fall off the face of the earth. Mark Wessely 11/18/11 I brought my 2000 Ford wagon to the Midas service center at 3424Plainfield in Grand Rapids for some brake work. The estimate I was given was for $612.00 for replacing pads, rotors, and calipers. I had a coupon for $99.99 for Limited Guarenteed Brake Pads or Shoes installed per axle most vehicles. Additional parts and "labour" extra. I was informed the coupon only applied to pads and that it isn't for a complete brake job. I complained to Midas Headquarters. The Customer Service Representive brought the add up on the internet and agreed with me that the way it's written she believed $99.99 should be taken off. She was going to notify the area manager. I later received a call from the local Midas shop. They stated they were instructed to rewrite the work order accept the coupon for the pads and the new bill was 609.00 dollars. I will never recommend Midas to anyone. In fact I will be notifying the Michigan State Attorney General's Office. Ms. Thomas 11/4/11 The Midas on 4th Street in Downtown St. Louis the manager is horrible. I will never do business there again and I told him that, and in front of a customer he said Good thanks for letting me know. This Midas has a drop off pick ip service. I work 5 min or less away. I asked to be picked up at 5:00 pm, but was not picked up until 5:25. I called and was upset that it was taking so long I had another appointment in the area at 5:30, the manager clearly said "don't call here with an attitude the drive is outside where he dropped you off and has been sitting there for awhile" when I said I had been standing at the door since 5 to 5 and no one is parked outside that is when he said what he said. The driver actually went to the Bank before coming to pick me up. Bret Stubblefield, Cedar Rapids, IA 11/6/11 Midas at 2602 Williams Blvd SW, Cedar Rapids, IA 52404 EXCESSIVELY OVERCHARGED ME ON PARTS AND LABOR when compared to all other automotive shops in the area. Battery: $170 vs $90-99 at nearby locations Labor: $65 for a 5 min. battery install vs ZERO at other locations!! You'll NEVER see my business again, and I intend to followup this complaint by notifying the Better Business Bureau of Iowa. Andrea C 11/2/11 I was at the Midas in tulsa ok. they replaced the serpentine belt on my chevy malibu. they gave my car back to me and told me everything is good now. I am driving down the street and my air conditioning doesn't work. I call them and they told me to bring it back and they will look at it. they call me and say that the clutch on the air conditioning compressor broke when the serpentine belt froze on the engine and that it is pulling on the serpentine belt and will cause the belt to break again if I dont pay them $300.00 to replace the clutch with a bypass clutch to quit pulling on the belt. I asked them why they didnt tell me this when the belt broke the first time and he shrugged his shoulders, threw up his hands and said, "I cant see everything thats wrong" im thinking really? thats not what the commercial says. i also paid them to do an oil change and top off the fluids. i asked him if they topped off the fluids and he said yes, they did that when they changed the serpentine belt. I told him i was going to check and he went back to the car and started topping off the fluids. Midas is a rip off bunch of lazy liars that only care about themselves and put on a good commercial of lies. i bet they didnt even rotate my tires like they were supposed to. 10/31/11 It is October 31, 2011 1031am right now in GlenBurnie, MD and I am at the Midas on Ritchie Hwy. I brought my 1995 SAAB in for an oil change. My car was running absolutely fine. After I pay the bill of $31.00, I'm waiting for them to pull my car out so I can go and get ready for work. They called me into the bay area and tell me that my car is not drivable because of some bolts that had snapped off an engine part. They tell me it will cost me about $300 to $400 dollars to repair and that they didn't touch anything else. When they do your "courtesy check" whose to say that they aren't sabotaging your vehicle to ensure they make money off you? A simple oil change now costs you hundreds of dollars!!!!!.......WTF!!!!!. They obviously have a high turn over rate for mechanics because there is always a different one everytime I come here which isn't very often. The problem is you don't know what the hell they're doing to your vehicle because its in the bay where you're not authorized to be in while they work on your vehicle. I am never bringing my vehicle to a MIDAS again and I'm going to recommended the same to my family and everyone else I know. I'm still going to call the corporate Office to inform them of my experience here, but I already feel that they will deny any wrong doing. I will let you know what they say when I speak to someone.....I'm extremely frustrated! Gonzalez N 10/28/11 Midas at 918 New Britain Ave of West Hartford CT..I had replace the Air mass sensor, oxygen sensor, Catalytic Converter and Manifold Converter because Midas had advise me the reason why my car wasn't turning on is properly because the masflow sensor, both converter and the oxygen sensor are bad. I already paid almost $2,000 in Midas to fix the problem and now my vehicle is not turning on and they can't seem to find out what's wrong. My vehicle been in Midas several times and I drop it off again on Oct 17, 2011 and is still sitting in their parking lot and nothing is being done about it, my brother went to check on the vehicle and he was adv Midas that whatever the vehicle have has nothing to do with them because the car was like that from the beginning..Again I already paid almost $2,000 to fix this problem and the problem is not fix am tired of them giving me the running around telling me they working on it. R Horton 10/24/11 10 19 2011 Absolute fraud, and I have the pictures to prove it. I am an industrial mechanic and do the majority of our vehicle repairs, I just did not have time to perform the work myself. We took the vehicle to Midas @ 1599 Long Pond Road, Rochester NY, 14626. They provided us with a list of repairs needed to pass inspection. They listed parts that were not defective, and were in fact almost new. Attached are pictures of parts that they claimed to be defective, which show without question, that they are not defective. This is not a question of misinterpretation, but attempted fraud. Midas stated that to pass inspection:The front wheel bearing needed to be replace. We knew that and that is not an issue. They also stated, in writing,Needs new front brakes, new rotors, caliper service, wiper blades are sliced, needs new cap, rotor, and plugs. I had Marci get the vehicle out of there, and do not have them perform any repairs.Vehicle had new cap, rotors, and plugs,a nd Bosch wiper blades less than 4,000 miles ago. Blades are still almost new, not sliced, and do not streak. Brake pads measure 10/32" out of 13/32" new, Rotors are smooth, not scored, are not warped, and mic out over minimum legal tolerance. Calipers do not drag, do not need servicing. Also, they sprayed oil under the car so that it would drip down onto driveway. I inspected and oil did not come from any defect with vehicle, was applied from underneath. I am filing form VS35 with NYDMV against Midas. This was a blatent attempt at fraud agains a woman. maureen -Wareham,MA 10/20/11 I would like to thank the guys, Henry, Joel & gang at the Midas shop in Wareham, Ma. on Cranberry Highway. They have always gone above & beyond to give us good service, time after time. They are the BEST !!! Sincerly, Maureen & Paula VERY UPSET 10/19/11 On 09-23-11 I took my 2005 Honda Civic Hybrid in for breaks and an oil change. The manager Tommy called me and stated I needed a transmission flush and power steering flush. I said fine and told him that my ac was blowing out cold air. He stated the AC needed to be recharged. When I picked up my car that evening he stated that my car doesn’t have power steering and that his technician didn’t know when he recommended the service. I paid $398.92 for the services. I spoke with Tommy regarding my AC he said the AC Compressor was bad and that it was an over $1000 repair. I asked him if I could hold off on the repair or would it affect my engine and he said “oh no you can wait until you can afford it to have it repaired”. I said ok and left. The following day my car started to overheat on the freeway. My car is half electric so the gage kept going from cool to hot. Last thing on my mind was that it should be running hot after just being serviced the day before. Anyhow, I got home and didn’t drive my car the rest of the weekend. On Monday I called Tommy at Midas and told him my car is running hot he said bring it in that it may have a air bubble in the coolant. Later that day he called me and said that the AC Compressor belt broke and that he needed to replace it. I said fine and he said he needed to wait for the parts and they would take about 4 days to come in. A week later my car is supposedly repaired I paid $1170 and pick my car up. At that time I joked with Tommy and asked if anything else major was going to go wrong with my car, he said well I hope we fixed the problem. I left, the next say on my way to work my car starts running hot again. I called Tommy and he said bring it back. I dropped it off AGAIN at Midas and he called me later that day to say it’s the water pump and they need to replace it. 2 days after that he calls again saying it’s still running hot and it may be the radiator but that I needed to pay for that repair since they took care of the water pump. At this point I am highly upset, my car NEVER had an overheating issue until it was serviced at Midas and now they expect me to pick up the bill for their incompetent technicians? He said fine we will do the work on the house but after that I’m washing my hands with your car. 3 days later I call to see what’s going on, they tell me come pick up car bc Tommy spoke with his district manager and he says they don’t know what’s wrong with it and take it somewhere else, if its anything they did, they will stand behind their work. I called another Midas off Stevens Creek in San Jose, CA and the manager Eddy said bring your car here and we will figure out what is going on with it. I had my car towed there and in less than 24 hours they had diagnosed my car with a blown head gasket. Eddy said he called over to the Midas I originally had my car at and they technicians told him they hadn’t performed any basic test like a liquid blog test which would have told them this. Also, Tommy told Eddy that I came in with a broken AC Compressor belt, but NEVER once did he note that or tell me that. Had he did I would have had them repair that, if I would have known it would have had my engine to overheat. The district manager Brad Stone called me back and said he is not doing anything else to come to a fair resolution, he washed his hands with it and for me to take the car somewhere else. I then called the director on consumer relations Jim Crum, and we talked about what transpired, he assured me that Brad would call me on 10/17/11 with a resolution that we all will be happy with. No one has contacted me and my vehicle is still at Midas almost a month later from when I originally took it in for something as simple as breaks. I think I was taken advantage of and now being ignored as a customer it makes me extremely upset that certified techs didn’t know how to work on a hybrid and should have just said so. Now here I am single mother with no car and over $3000 in repairs, that my car didn’t need. Gina 10/15/11 The Midas in Carpentersville ILL is horrible!! The manager there is rude. I heard him yelling at one of his employees and it was degrading! He was cursing and screaming and told the employee to "get the f*** out of his face! wow! I wont be going there ever again! If you dont respect your employess who work hard then what kind of respect does he give to his costumers? I dont recommend this place for anything! Connie 10/14/11 I originally took my car in for breaks and an oil change, at the Capitol Ave, San Jose, CA location. The manager Tommy recommended some other services, so I authorized a transmission flush, power steering flush, breaks and oil change. I picked up my car and the next day it was running hot. I took it back the following Monday, he told me the AC Compressor and belt broke and it was an $1100 repair. I authorized the repair and they had my car for over a week. I picked up my car and the next day it started overheating again. I called Tommy and he said bring it back, I did. He called me the following day and told me the water pump needed to be repaired, they completed that repair, and he called me and said it was still running hot. He then told me it may be the radiator; they replaced it and have had my car going on 2 weeks. He called me and said it’s still running hot and they don’t know what the problem is and I needed to pick up my vehicle and take it somewhere else, per his regional manager. I called corporate office to complain and they had this regional manager call me to tell me that his shop was not going to attempt anymore repairs on my car. I find it ludicrous that this is supposed to be a repair shop with certified mechanics and they can make someone’s car worse and leave a customer hanging. I plan to see Midas in court after Honda does a full evaluation on what they did to my car. Kohl in Lewis center Ohio 10/8/11 I have a 2002 Chevy Trailblazer. It was running fine until one day it wouldnt turn on. so I called AAA and had them tow the car to our local Midas. They told us the problem was the fuse and they replaced it for 95 dollars. The day they called and said the car was ready to be picked up, we came over and got it. we paid the 95 dollars and drove off. but there was a problem; as we were going home, our car died yet again. We called Midas and they sent a van to check it out. This didn't really do much for us so they asked us to call AAA again to tow the car all the way back to Midas. So we waited a few days and we got a call back. They said the problem was the PCM (or Computer Module) , which cost 1500 dollars. A few days passed, and we were curious of what was taking all the time, so we drove to Midas and saw that our car wasn't there. We go in and ask where it is, and they told me that it was at the local Chevy dealer. We didn't get a call stating that the car would be taken to the dealer. So more days pass, and we get another call. They said that the PCM wasn't the problem. The fuses in our car kept burning out. They then told us that the fuel pump was the problem, and that would cost us an additional 450 dollars. So they ended up fixing it. We then get the call a few days later and they tell us that the car was good. I had my doubts, so I told them to test drive it themselves. So a few hours pass and we get a call saying that we can pick the car up now. When I got there, I asked why they changed the PCM (which cost 1500 dollars) if there were no problems. I was told that the old PCM was getting messed up. I knew that there was not one problem with the old PCM, but they said otherwise. They then told me the fuel pump was the only reason our car was having so much trouble. So we had to pay for the PCM AND the fuel pump. But they also charges us 80 dollars for the towing of the vehicle to the Chevy dealer, which they didn't tell us about in the first place. So our bill ended up to be 2000 dollars, and the only thing we really needed was the 450 dollar fuel pump. So I am going to call Midas Corporate followed by the Attorney General's office. Their "Mistake" cost me 1600 dollars. I will never do business with Midas again. IvyTower25 8/11/11 I went to a Midas shop in the suburbs of Illinois to have my oil changed and tires rotated and had a great experience! Before arriving at the service location I called ahead to ensure there would be availability for me to have the work done on my car and just as promised, they were able to get to work as soon as I got there. The technicians and manager were all very nice and kept me updated on when the car would be ready as I waited in the lobby. It's unfortunate that no one else seems to have had the experience that I did, but remember that Midas is a franchisee business, so trying a different location will enable you to find another shop that is most likely owned by a different owner-operator. For commentators like "Somewhere in TX" if you do not have the money to fix the damages you claim Midas technicians to have caused, why in the world are you filing a law suit?? Judging by your message, it is apparent that your crap has sifted its way into your head, after having it so far up your butt, so simply remove it and stop your pitiful plugs for Firestone. cheated 8/12/11 Midas in hamilton nj 08610 misdiagnosed my car 2 times and now they are trying to over charge me for a part that I bought already NJ in Manassas, VA 9/20/11 HORRIBLE SERVICE - TIRE FELL OFF due to horrible tire rotation service Midas at 7892 Sudley Road, Manassas, VA 20109 gave my vehicle a tire rotation and failed to put one of the tires on correctly. The tire fell off while I was on the beltway in rush hour traffic. I almost had an accident, thank God I was able to make it to the shoulder of the beltway. The manager/owner, Joe, was very short and rude when I asked him why his office would think that ordering me a new tire, but an old rusted and dirty rim was acceptable. This location needs to be shut down. Maria in East Longmeadow 8/15/11 The Midas store in East Longmeadow is an absolute horror. I will never go back. The owner is a pig. He constantly tries to pick up every women that walks in. He makes racist remarks about blacks and gays. He over charges and tries to sell you things you don't need. Leonardo Williams 8/16/11 I TOOK MY 07 DODGE CHARGER IN TO HAVE MY FUEL PUMP REPLACED AND T GET MY SUSPENISON FIXED MY FUEL PUMP WAS LEAKING GAS INSIDE AND OUTSIDE MY CAR THEY SO CALL FIXED IT 2MONTHS LATER I HAD THE SAME PROBLEM LEAKING GAS THEY SO CALLED FIXED IT AGAIN. TODAY I FOUND MY CAR TO BE LEAKING GAS AGAIN (THE MIDAS IN SOUTHFIELD,MI) 11 MILE & GREENFIELD SAID THERE NOTHING THEY CAN DO WONT REPLACE IT OR GIVE ME MY MONEY BACK. ALL I CAN SAY IS LAWSUIT!!!! MIKE THE MANAGER YOU SUCK!!! ww 8/24/11 I have been going to different Midas shops in different states for many years and still going. All started 40 years ago when I was coming down from a mountain with my kids and my muffler was clanging, etc. I stopped at a Midas shop, my first one and even tho I could have been taken advantage of because I wouldn't know, the guy told me that it only needed to be re-welded. He did this for me charging me only 5 dollars. The only Midas shop I had to complain about was in AZ. I go to one in Sacramento CA on Arden and find them fair and honest. I would recommend Midas and this particular shop to anyone. Emory in Atlanta 8/24/11 I took my mother vin laws car to midas in college Park Georgia to have a catalytic converter installed,after installation the car would only go 20 miles per hour,i took it back he said it neede a sensor$199.oo he put it in it still would not go over 20 mph,he called my wife it neede another sensor$699.00 i told him no. He told me that he knew the car would not run,and he let me take it out on the road knowing it was dagerous my mother in law is 82 years old.we took it to Nissan and he says the catalytic converter is not working.i need to take it back to Midas but are afraid they will make it worse. Dwight 9/1/11 I took my car to a midas shop on the north side of chicago and had a new pipe replaced with the convertor on it. My check engine light came on in about a year after having this pipe put on. The car a 2000 TOYOTA CAMRY with about75,000 miles on it was in the toyota dealership on the far south side of chicago because i gave the car to my brother who lives on the south side and the car was examined and my brother and i were told that midas put the wrong pipe on the car. The pipe toyota had and the pipe midas put on look the same but the problem is within the convertor on the pipe the insides of convertor are different. Toyota says this is what caused the check=engine light to come on. I went back to midas to explain to them the problem with the convertorand they said i should have brought car back to them to replace pipe because it is on a lifetime warranty. I tryed to explain to midas that replacing pipe again with the same pipe would not fix the problem. midas pipe cost me about $950.00 and toyotas pipe was $1,700. The pipe was put on at toyota and i had them give me the pipe they took off that midas installed. I have all paperwork from toyota and midas and please we work out something on getting some money back because i could sure use it. Please work with me because i have used midas in the past and would continue to use them. Thanks Dwight Susan in state of Delaware 9/8/11 I HAVE A CLASSIC AUTOMOBILE NEEDED THE MUFFLER/EXHAUST REPLACED PER MIDAS REPAIRMAN IN 2007 $300 DOLLARS VERY SMALL AUTOBILE.2011 MY GOD THE NOISE THE AUTOMOBILE MADE IS LOUD AND BECAME LOUDER WE FOUND THE MUFFLER COMPLETELY ON THE GROUND HANGING OFF. MIDAS DOESNT WANT TO REPAIR UNLESS they replace the entire system AGAIN* AND I pay them $400 DOLLARS for labor. WHO'S CRAZY? NOT ME! THE Corporate office doesn't want to do anything I priced the parts it cost $43 muffler/ $50 exhaust this is redunculious!!!!!!!!!!!!!!!!!!! I AM FILING A COMPLAINT WITH THE STATE AND HOPE THIS WILL HELP OTHER AUTOMOTIVE OWNERS,VERY BAD PUBLIC RELATIONS MIDAS VERY BAD... oh yes I will contact the board of directors in london. JOHN DOE 8/25/11 THE MIDAS IN FAYETTEVILLE ARKANSAS DOES UNDER THE TABLE WORK OFF THE BOOKS.THE SHOP BARELY DOES ANY BUSSINESS.THIS IS ONE OF THE REASONS WHY.THEY DO MORE BUSSINESS THEN YOU THINK.YOU JUST DONT SEE THE PROFIT CAUSE ITS IN THERE POCKETS.THIS WAS TOLD TO ME BY A FORMER EMPLOYEE WHO IS A GOOD FRIEND OF MINE.ALSO WAS TOLD TO ME BY OTHER CUSTOMERS.THAT I KNOW TO BE STAND UP PEOPLE edward coghlan 7/11/11 I AM VERY UPSET WITH YOUR CUSTOMER SERVICE AT THE MIDAS LOCATION IN DUMONT NEW JERSEY ON WASHINGTON AVENUE. I RECIEVE COUPONS FOR AN OIL CHANGE, TIRE ROTATION AND BRAKE CHECK FOR 21.99. GREAT , JUST WHAT I NEED. AFTER WORK I GO TO THE STORE. ITS EMPTY, REPEAT EMPTY NOT ONE CAR ON THE LIFTS , NOONE WAITING, I SAY GREAT I SHOULD BE IN AND OUT. ENTER THE STORE NO ONE IS BEHIND THE COUNTER. HE FINALLY ARRIVES I POINT OUT TO THE NUMEROUS SIGNS 21.99 FOR WHAT I MENTIONED ABOVE . HE SAYS FINE , I CAN MAKE AN APPOINTMENT FOR TOMORROW. I SAID WHAT, HE SAYS NO APPOINTMENTS AFTER 5PM. IT WAS 5:02 PM THATS RIGHT 5:02. NOW I AM MORE THAN REASONABLE, BUT, BUT THE STORE WAS EMPTY, EMPTY HOW LONG DOES IT TAKE TO DO AN OIL CHANGE , I ASK HE REPLIES 45MIN. TO AN HOUR. IS THIS MAN OUT OF HIS MIND ???? IT TAKES 20/ 30 MINUTES I HAVE BEEN THERE BEFORE . I COULD UNDERSTAND IF ALL THE LIFTS WERE BUSY , IF 3 OR 4 PEOPLE WERE WAITING FOR THIER CARS TO BE FINISHED. C'MON THE STORE WAS EMPTY. CHECK OUT THE SALES BETWEEN 4:45 AND 5PM. WHAT IS WRONG WITH YOUR MANAGER ????? DID HE JUST FINISH WASHING UP????? WHAT IS THIS NONSENSE NO ONE TAKEN AFTER 5PM WITH AN EMPTY STORE?????? THERE IS NO LOGICAL EXPLAINATION FOR THIS !!!!! NONE WHATSOEVER!!! EXPLAIN THIS TO ME PLEASE. YOU MAIL THESE COUPONS TO VALUEABLE CUSTOMERS AND THEN WHEN I GET TO THE STORE, SORRY WE ARE OPEN AND HAVE NO CUSTOMERS , AND WE REALLY WANT YOUR BUSINESS, BUT SORRY ITS AFTER 5PM NO NEW APPOINTMENTS . MYBE ITS ME ,MYBE I AM ASKING TOO MUCH TOO BE TREATED IN A PROFESSIONAL MANNER, MYBE I HAD THER WORD IDOIT OR FOOL STAMPED ON MY FOREHEAD, WHY WAS I TREATED LIKE THIS OR IS MIDAS GOING TO DEFEND THIS OUTLANDISH BEHAVIOR AND AGREE WITH THE MANAGER. IF I CAME IN 3 MINUTES EARLIER I WOULD OF GOT MY OIL CHANGED AND THATS THE END OF STORY. PLEASE SPEAK TO THE MANAGER CHECK YOUR SECURITY CAMERAS, CHECK YOUR COMPUTERS SEE HOW MUCH WORK WAS DONE BETWEEN 4:30 AND 5PM. DO SOMETHING BECAUSE THIS IS NO WAY TO TREAT A HUMAN BEING AND ITS NO WAY TO RUN A BUSINESS. I NOW KNOW WHY THE STORE WAS EMPTY AT 5PM. THAT SHOULD HAVE BEEN A SIGN TO STAY AWAY EDDIE, I WILL IN THE FUTURE, BETTER YET , I WILL BE THERE AT 4:45 TOMORROW AND SEE WHAT HE SAYS, WHAT EXCUSE HE COMES UP WITH ????? Ethan A Hansen 7/12/11 I worked for Midas Alaska in October 2010 as the tire-tech. I have been a tire-tech for approx. 11 years and wanted to find a good shop to work at. I don't smoke, so that was a prerequisit for me. As time progressed, I realized that there was no such law enforced by the company. Even though they had written the company polices in a "Companys' Employee Handbook" stating Smoking was prohibited in the shop. Because it was in the Winter months, the manager allowed the smoking employees to smoke inside the side door, which was about 25' from my workplace. I notified the Manager of the shop that there was a problem with the smoking area, that I have asthma and he failed to take my medical disability (asthma)seriously. He said that I should have a cookie at the other end of the shop while they smoked. I have notified the States Human Rights Commision and they believed that my rights were indeed violated. When we presented a settlement offer, the owner countered with an insulting amount not even a months wages. We are appalled that we have little rights afforded us as the working class. I worked very hard and maintained the cleanliness of that shop. I feel that Midas of Alaska is a fraudulant employer and dishonest workplace to work. Especially for honest hard working people. I want all of ALASKA to know that MIDAS is a discriminant place to work. The taylors 7/14/11 My husband and I had a 7am appt at the evansville,In location. Upon arriving no one was at the location was present. Around 7:10 employees arrived. The mgr on duty told us that his technician was late and should be here shortly. At 7:45 the mgr took our car out back where apparently they change the oil. Around 8am another employee arrives and begins speaking with us. We told him we were frustrated with the service we had received. We then asked if he was the tech that was late. He told us he is not schedule until 8 and he doesnt know why anyone would schedue us at 7 and that we should feel grateful the mgr is working on our car because he is not even a tech at midas,but providing a courtesy!! He then proceeded to hold up a clip board of scheduled appts and yell ay my husband and I! So another employee told us flat out someone who isnt qualified to work on cars was working on ours and yelled at us !! This is the worst service i have ever experienced. Also while we were waiting another customer came in because his car was miss diagonsed and he had to pay for something that wasnt needed. And the items they did correct,but werent needed! Terrible company,terrible service!!! Nicole in Bradenton 8/4/11 My boyfriend took my 2007 Mazda6 in for an oil change as I was working, the people there were so rude to him, while he was there he said he wanted an estimate on something for his Firebird, all the guy said was I hate Firebirds and refused to give him an estimate. Since it was free rotation with oil change he had that done as well. Normally I would not go to any one except for my favorite tire people but well free is free. My car drove so well before the tire rotation. I cannot say the same any more. I also went and checked my tires because it felt like one of the tires was about to fall off. Needless to say it really was about to fall off. I saw I was missing 2 lugnuts because they fell off and the rest of my lug nuts were so loose I am surprised I made it home alive. My boyfriend as soon as I got home had to take the tires off and put them back on again. So thinking it would be best I contacted corporate... Feel so sorry for anyone who has to talk to Karen (horrible nasty mean woman). The regional manager did get in touch with me and replaced my lugnuts and inspected my car. He said there is nothing wrong or damaged (thank goodness). But what got me is my alignments off, thanks to the idiot who screwed up the first time. He offered 50 dollars off any 100 dollar service, and suggested that my brakes be fixed there. Possibly because they didnt kill me the first time and wanted another chance to, in my opinion. I do not want to go there for the brake job and the least they could have done is offer an alignment. I will NEVER go to any Midas again and would recommend any one else against it. 6/21/11 minneapolis midas is very bad they dont know what they are doing dont go their please you will have problems Kristina Pelfree 7/1/11 I brought our last van and had a coupon for an oil change and tire rotation and courtesy fluid check. They forgot to tighten the lug nuts on one of my tires and the tire was wabbling. Being a female I had no clue what was wrong. I called and let them know it was wabbling and they said to bring it in the next day. That evening it was vibrating so bad. I pulled over and someone pulled up to help me. The lug nuts on one tire were almost completely off and I about lost a tire because they did not tighten them. The nuts were not stripped either and I had four children in my car. I went yesterday to have a check engine code and they told me it was a camshaft position sensor. I had to pay 254 dollars and about two hours after driving away it started the same exact symptoms.( Hesitating and jerking and jumping rpms) I had the crankshaft sensor replaced by someone else a week prior. They must have made an estimated guess to make some money and sent me on my way without properly fixing my vehicle. Needless to say I will be there first thing in the morning. Before they open I will be in the parking lot waiting. Robert D'Arpa 7/2/11 Midas of Hamilton NJ damaged my rims beyond repair.The owner sam agreed to replace my rims but never did.He also tried to bribe me with cash and threatened me.When I refused to take the cash and walk away he said that it would be in my best interest to take the money or I would wake up one morning and find my whole car scratched up.Ive written numerouse letters to the BBB,but Sam the owner at Midas just didn't care what I did. Danny T. Lightfoot 6/28/11 I live in Norman Oklahoma, and I took my 1989 Chevy Celebrity to them, and I got PERFECT service. The men are friendly, and they told me that my car is in excellent condition !! I was told by another place here in Norman not to take my car on the road...well, they lied to me. Midas Muffler IS THE GREATEST !! Period. The End. I have spoken. D 6/10/11 If there was an option for ZERO stars I would select it, they don't deserve to even have ONE star. I took my car for an oil change at the Midas on Alma School Rd and Guadalupe in Mesa Arizona. I dropped off my car for an oil change, the guy told me to return in about 30 minutes. I took about 45 min before I went to get my car. However as I was driving down the road I saw my car at a gas station. I went over to the Midas and asked the guy at the front desk if my car was driven to the gas station and the guy said he did not know, he also did not know where my car was at. As the guy that drove it to the gas station came in I asked him why he drove it to the gas station, he said his boss told him to. I went back inside and asked the same guy I had talked to if I could speak to the manager, he said he was the manager. I asked him why the other guy had take the car to the gas station. He said the car was taken on a test drive but he didn't know the guy was going to go to the gas station. I asked him for a corporate number or his boss's number and he said he was the owner and there was no corporate. He didn't charge me for the oil change and gave me a coupon for a free oil change. I left the coupon there and left. There's gotta be someone that takes ownership of such unprofessional behavior and lack of respect for customers. I will never go to a Midas, and I will do my best to share this negative experience in every social site I can. I will call the corporate office and also file a complaint on the BBB. Never again! Lola Johnson 6/16/11 the most horrible company in the world. how do they stay in business. I see where the California sting was right on the money. Won't help when you need it but happy to take your money. the franchiseee says it's Corp. policy, probably is. Tracy Starr 6/19/11 I recently went to get my car inspected in order to renew my registration and my car failed due to a problem with my muffler. The man at the inspection station showed me that my muffler had been welded in a way that it shouldn't have been and it has ruined my muffler, which is now leaking exhaust into my car causing it to fail inspection (not to mention the potential health risk!). I couldn't remember having had ANY work at all done to my muffler EVER until a friend reminded me that she had borrowed my car in December of 2006 and had taken it to Midas on DW Highway in Nashua because the muffler had fallen off. She checked her credit card records which confirmed that on December 19, 2006, Midas in Nashua had charged 337 dollars for the work done on the muffler. This morning, I went to the same Midas store and the manager (George) pulled his records, which matched ours. When I explained to him my concerns (that the work had clearly been done improperly and that perhaps I had been overcharged) he became belligerent. He was speaking so loudly and angrily that whatever points he was trying to make were lost. When I told him I would be back with my uncle to discuss it further, he went into the shop and I could hear him VERY LOUDLY complaining to the other workers about me. I left not only with my initial concerns about shoddy workmanship not having been addressed, but feeling shocked and shaken by the lack of professionalism and what amounts to a verbal assault! I would appreciate speaking with someone about my concerns, I look forward to finding a resolution. Dan 6/7/11 my Daughter had her volkswagon looked at by the midas in Prospect Park, PA. they charged $75,00 to tell me what I told them the problem was. then charged Her $950 to replace a secondary cooling fan, ( a plastic fan about 12" in dia. ) they stated the fan cost $500 and the labor was 3&1/2 hrs. they stated that was cheap compared to a volkswagon dealer. not using my brain, I let them do the work. later that day I called a volkswagon dealer just to check their price, What a shock !! volkswagon advised me that Midas ripped us off, the entire job shouls have been $460. thats from a dealer. watch out !!!!! midas double charges fot parts and for the labor. go to a dealer, the job is done right, and they do not double charge. Midas should be shut down for decieving customers. OH ! when I went back to complain the manager gave my Daughter a $100 refund, he also stated that is how Midas makes the profit, they double charge customers and tell them that they are cheaper than the dealers, they are criminals !!!!!! Midas just lost the business of 6 vehicles and has many family & friends I can warn!!!!!! SYL IN PASADENA 5/31/11 Took my vehicle for repair. My car kept feeling weird when I would step on the gas peddle. We kind of new it was the transmission. We still gave Midas the benefit of the doubt. They said it had to do something with the ABS. So After $2000 and several trips to Midas they finally told us that it's the transmission. Now we don't have the money to replace the transmission. We've already reported them to Auto business burea and will also send a letter to their corp. We like to get a partial refund or for them to fix it with us paying the whole repair. Richard Czerniejewski 6/6/11 I had brake pads replaced a a Toledo Midas Shop. The advertisement on the front of the store said pads 50% off lifetime warrenty. I paid the bill and after a day I thought to check out the 50% offer. I called another midas shop and wanted the same work and found it to be $100.00 less. I called MIDAS CORPORATE and they said that each midas shop can charge what they deem necessary. I thought that all Midas shops would be equally priced or closely priced, and that I would not have to call all MIDAS SHOPS in the area to get the best price. Why is this.LOst all confidence in Midas AFTER YEARS OF LOYALTY. Mashona pickett 5/25/11 I went to midas because my air condtioning was leaking and they had a coupon saying they will check for the leak for free and when i got there he told me he had to many cars ahead of me which was ok but he told me he will locate another location and see if they can me and i said ok the man at the other location said he can take me so i went when i got there he told me he couldnt see me because they dont do free work well thats not what the coupons say so i called the first location to ask why wouldso hsend me there if he know the man asked him did i have a coupon he startes yelling and jus had horrible customer service so bascially they have false advertisements i wont my car fixed point blank Paul 5/11/11 Midas is all around rip off place! They lie about your vehicle so they can make a fast money. I took my car in because my front driver side wheel was making noise to get them to inspect it. Guy name Julian at Midas Mufflers Newhall Ca ( Don't ever take you car there) came and told me to leave my car so I did. When I came back after an hour, the guy tells me that I have bearing problems, brake problems and so on. I knew I had some issues with my rear brakes in which I wanted to change, but this guy told me it was the front brakes and that if the bearing goes, my tires will fly off the freeway. He gave me $1,7000 pricing to fix it. So I told the guy, I will think about it and come back. That day, I took it the my Mercedes Benz Mechanic Paul who runs the Ben Tech in Santa Clarita and he inspected the car and he told me Midas didn't know what they were talking about and the bearing on my car was fine and my rear brakes was the one needed replaced not the front. I just cant believe freaking Midas, try to give them business and all they do is take advantage of people! Midas corporate office should truly investigate how Midas run their business! I will NEVER EVER GO TO MIDAS FOR ANY FREAKING THING IF THEY WERE THE LAST FREAKING BRAKE PLACE IN THIS WORLD! I WOULD RATHER TRASH MY CAR THEN TAKE IT THEM!!!!! ASSHOLES Bill White 5/9/11 I have performed landscaping & snow plowing services for midas for the past 3 years now. It takes them over 3 Months to send our payment after they have recieved the invoice. Now i havent had an issue with them up untill now. Yes waiting 3 months to get paid for the service i provided them with is a little rediculous but as of 4 months ago which was Feb. 2011 they cancelled my services & started using there own plow trucks they had purchased. It is now May 10 & despite all my calls I have yet to recieve payment from services provided in Dec. Jan. & Feb.! If you are at all a contractor and reading this, do not provide Midas Corp with your services! I will say in the Midas Businesses Defense, there are personal owned Midas Centers who I still service to this day and they are exellent clients & on time with payments. Its a shame corporate doesnt follow in their foot steps. Bill White SLCSI Denise 5/10/11 Midas is horrible! I would not recommend anyone use them. I took my vehicle to the Midas in Dayton, Ohio and in Englewood, Ohio. I received poor customer service and poor vehicle service. When I complained about it the manager had the audacity to get smart with me about my vehicle issues. The tech was suppose to top off my fluids, he lied and said he checked them and he never did. My engine was running almost bone dry on coolant. I have had poor services for the brakes. They also put pads on my car and now the vehicle squeaks really loud and is irritating and embarassing like chalk on a chalkboard. Never again will I give a dime to Midas and I urge all others to find a better vehicle repair shop as well! Not happy in Pikesville 4/27/11 I wish I would have listened to other people who have complained about the Midas in Pikesville, Maryland. The customer service was very poor and the manager of the store was not very professional. I will never have another vehicle of mine serviced there again. Their prices are not any better than other places who have better personnel working for them. Marvin from michigan 5/3/11 I took my honda to the midas in Dearborn heights because my exhaust system from the catalytic converter back fell off. they "rebuilt" the exhaust system and ever since then it has been extremely loud and obnoxious while driving. I took it back to them and they said its not the exhaust at all its something in my power terrain. since then ive been to precision tune auto care and belltire and theyve both said its definitely that exhaust system, its wayyy to noisy and it rattles! Its not even a f****** year old! every time i go back to midas they say its not my problem. bulls*** its not. I just want it fixed! I paid almost $500 for something that should have cost me $320. those quotes were from belltire and precision tune auto care. go there instead. midas is terrible!! Corporate won't hear the end of it from me! Kathy Hall in Oregon 4/17/11 This past Saturday, I was on Highway 205 when the driver's side windshield wiper (newly installed at the car's dealership) fell apart with parts flying every where. It was raining really hard and couldn't see, plus I am not familiar with that area. Took the first exit off the highway to find help for it was close to 5:00 p.m. Traveled down past a giant mall to 82nd Avenue and pulled into the Midas store at 11520 SE 82nd Avenue. The manager (Mike) came over and I showed him what was left of the wiper. Mike went into the store and came back with some parts and fixed the wiper in the rain and wouldn't let me pay him. I don't live close to that Midas, but if I did I would definitely have them take care of my car. Thanks Mike, your kindness/mechanical skills are awesome. Brad 4/8/11 This company must have been sold. The reason i'd taken many cars to Midas over the, years is exactly why I'll never go back. They used to be famous for the Hall of Fame letters of thanks, and recommendations they kept tacked to there front desk, for all to see. Its no secret why they don't have that anymore! I got belts changed out. And yes they do charge a whopping markup now on labor and parts, but hey thats the auto repair/maintenance business nowadays. So long story short. I drive an Echo, which has a flimsy glove box that pulls down. The latch was broken when I paid and got in to drive off. It wouldn't shut, thats why I noticed it. So I told the What Passes as a Manager, and he looked at it and looked at me and said 'well the latch is broke', well duh. I told him is wasn't like that when I brought in, and he kept telling me we had no reason to be in there. I told him the standard, 'i wouldn't be back', which meant nothing to this guy, by the way total change to the type of manager they used to have at both the locations I went to in the past. He just shrugged!!! Like suit yourself. LOL Like, oh well you when some you lose some. But he turned me off from the get go, with the used car sales pitch. So not surprised. So what happened, the 'tech', thought the hood latch was in there or that it was the latch. At least MAN UP, right?! But this the type of employees, from Manager on down that they hire now. I did wonder why they have different employees in there from 6 months ago, my last visit. That manager was totally more professional. My guess is this company was bought in recent years and is being mismanaged from the corp office. They can't keep good people, obviously. BIG RED FLAG, FOLKS! Well I guess i got off easy, with my lesson. B.Pine 4/7/11 I am deeply disappointed. The Midas in Denton, TX closed. This shop was great with quality of work and customer service. Now, I had to go to Midas in Lewisville, TX. I took my truck and had the brakes replaced - $500, plus. Two days later, I was driving down I35 and the rear tire locked up for no reason. Had to have it towed to a dealership shop. They said that one bolt, holding the caliper to the rotor was missing and the other was very loose. It was their determination that the tech at Midas hand-tightened the bolts only and forgot to torque them tight. I spent over $200 at the dealership. I took the receipt to the Midas responsible and the manager, with no drama, took my information and made a copy of the receipt. Two weeks later, I was reimbursed. I am pleased on this place making it right, monetary wise. However, the manager was not apologetic and was unmoved by this incident - as if this has happened before... he seemed unbothered by this terrible quality of work. I have always been an advocate for Midas but sadly I will never take any vehicle of mine to a Midas shop again. Goodbye. Dan in Potomac, MD 3/30/11 Never take your car to Midas. I will not specify here but will be sending a letter to the corporate office and the BBB in Montgomery County. Horrible is all I can say, in violation of a number of ethics and customer service policies, I actually trusted them because I used them back in the Midwest and had great service. Defective pricing, Proceeded with work without Authorization, kept wobbling on whether needed to be actually done or not, terrible, even worse than the service you get at Jiffy Lube, who left the oil plug out of my 1969 GTO (mint), and shut-down the engine. They replace the engine, but I will never use Midas again. I am not sure I can file a small claims suit against them, but I am checking with legal. William Campbell 3/25/11 Sir or Ma,am I would like to report what happened at one of your MIDAS stores to my son today. He went to get an inspection on his 2004 Sportstrac. He was told that the brake light was on and he needed to get his pads (all around) changed and the right ball joint was loose. They failed his inspection unless he got his brakes flushed, pads change and ball joint replaced. This vehicle was at the same store less than two years ago and had brakes serviced, all pads changed (front and rear) and rotors changed on the front. They through the front end so far out of alignment it destroyed a New tire before I noticed it. The brake light was on because the fluid level was low and once topped off the light went out. You are the brake people right? Assume you know to check the brake fluid right? Instead we get the “you need all this work done”. What a rip off. I took the vehicle to another inspection station (not MIDAS) and guess what? It did not have the problems as reported by your store. I called the store on 25 March 0400 PM and talked to the Manager and he said that this is not what he said was wrong with the car but it is written on the sticker. I asked for the STATE INSPECTION NUMBER of this store and was given 7864. I am going to call and report this to the STATE Patrol Inspection folks. The sad part of all this is, the manager told me he did not do the inspection but would not tell me what we could do to make this right. He just said “what can I say”. Customer service is not your strong suit and someone lying to me is just wrong. In this economy I would think you wanted to keep in business. I am so disappointed in this store I will never use MIDAS for anything again and I will tell others about it. STORE INFORMATION: 3696 Holland Road Virginia Beach, VA 23452 757-498-9898 STATE Inspection number 7864 No Longer a MIDAS customer, Denise Clark 3/24/11 I have been going to Midas on and off for past year or so for repairs and oil changes in Columbus, OH well I go in today for oil change the mechanic calls me out and tells me the drain plug has been broke off now I need to replace the oil pan for a whopping 518.99 I believe they are negligent and I was so upset I didn't even know what to do then it is going to take 4 days for the part to come from Canada, so I am calling in the morning because I feel this is their fault and they should repair it for free, now I do not have transportation to take my brother to his cancer treatments which are everyday Bernice Lanier- Toledo Ohio 3/25/11 I went to the Midas on Glendale in Toledo ohio, where Todd is the Manager, and the service was awesome. I will continue to get my services done at Midas, I called Todd and asked if he could squeeze in at 5:00 on March 24, 2011 and he did. I was so appreciative of him doing that, when I got there the customer service and the treatment of the customers was handled in a very professional manner. When I left I was very satisfied and my car runs as though I just brought it. Thanks Todd and the Toledo Crew on Glendale for your awesome customer service and I will be back. They were great and I wasn't there all day. Satisfied Customer, I will be back. Have a great day. Kimberly 3/14/11 0 stars, in fact minus 10 stars. I took my car to Midas after I was recommended to replace my right axle. I was moving across the country so I figured Midas would be good if anything went wrong. After driving 4000 miles and countless others since I have been back my car started making this clanging sound. I took it to a transmission place who determined it was something else and sent me to an all around mechanic. Of course when I got there the sound had stopped (to be continued later)but they did mention that something was going on with my steering. While inspecting the steering the noticed that 4 of the 6 bolts holding my axle on were missing and the other 2 loose enough to be hand turned. I could not drive my car which I needed for work. They told me I was so lucky I came in as it was so close to falling off. Needless to say I was mortified as I drive on I-80,I-880,and the Bay Bridge everyday. I called Midas the next day and they were not at all timely in their response and pretty much accused ME (and my mechanic) of making it up and that I should have took it to Midas,it was out of warranty blah blah blah.I told him the warranty would be in effect if in fact they actually fixed the job correctly, they never put the locking parts into place that is why the bolts got loose. I could go on and on about the lack of professionalism, no remorse, etc. Oh it looks like I have to take them to court now. Oh and that rattling sound was one of the bolts that had come loose and was rattling around inside my transmission. I stopped when it lodged itself inside and had to be drilled out. Allen Barcomb 3/14/11 MY WIFE AND I PURCHASED 4 BRIDGSTONE ALUNZA HL TIRES FROM THE 1722 SOUTH MARKET STREET CHATTANOOGA, TN STORE FOR OUR 1999 FORD EXPEDITION. WELL, 23000 MILES LATER ALL 4 TIRES ARE WORN OUT TO 0\32. WE HAD AN ALIGNMENT DONE WHEN WE PURCHASED THE TIRES AND ALL WAS GOOD. WE ALSO HAD THE FRONT END CHECKED OUT AND ALL WAS STILL GOOD. THE WARRANTY ON THESE TIRES WERE 60000 MILES. WE WENT BACK TO THE STORE AND WE WERE TOLD THEY DONT DO ANY WARRANTY WORK ON THE TIRES THEY SELL. WE WENT TO THE TIRE DIST FOR FIRESTONE\BRIDGESTONE AND WE WERE TOLD THE INVOICE WAS NO GOOD BECAUSE IT WAS VOIDED OUT FROM THE OWNER. COME TO FIND OUT WHEN THIS OWNER GETS CASH FOR WORK DONE AT THIS STORE, SHE VOIDS THE TICKETS OUT AND POCKETS THE CASH SO SHE DOSENT HAVE TO PAY ROYALTIES TO MIDAS CORP. NOW WE HAVE TO PAY FOR TIRES AGAIN BECAUSE NOBODY WILL HELP US. I WILL NEVER EVER GO BACK TO MIDAS OR RECOMMEND THEM TO FIX MY BICYCLE TIRE. THEY ARE RUDE AND VERY DISRESPECTFUL TO CUSTOMERS. ALL THEY WANT IS YOUR MONEY AND DONT CARE ABOUT DOING THE RIGHT THING. IF WERE THINKING ABOUT GOING TO A MIDAS FOR ANY WORK PLEASE PLEASE DONT. chattanooga G. 3/14/11 I bought a set of bridgestone tires from the Midas in Chattanooga, TN 1722 south market street. They were on sale thru Bridgestone...Buy 4 tires get a 100 dollar rebate so that is what we did. The tires had a 65,000 mile warranty on them. at 33,000 miles I needed new tires so I returned to the store and was told that I needed to go to the Bridgestone shop so I did. Dummy me mailed in my original receipt 4 the rebate so I had asked the manager/ owner of that Midas for a copy and was told she did not have one. I eventually got one from the rebate center only to presented with the statement that the receipt was a fraud! The invoice reciept had been voided in the Midas computer immediately after it was given to me. I had no idea of this until now. the rebate card that I received was given back to the Midas to finish paying 4 the tires so I never used it...the store owner did. All in all this illegal act is trying to ne pinned on me..the paying customer. The whole time ( 3 days of going back and forth to the bridgestone store) Midas and Bridgestone were n contact with each other. Evidently I was being conveyed as a theif and horrible person to Bridgestone so I was treated horrible. I then contacted the legal dept 4 bridgestone and explained the situation even though I was told by bridgestone and Midas not 2 contact their headquaters but I needed to let them know the truth. After I left bridgestone I attempted to contact the owner of Midas but she hung up on me. Next thing I know, her husband was calling me on my cell phone acting belligerent yelling and screaming at me that I was and dumb, ignorant idiot and was threatened to never call their store again! He told me that they were my tires, my problem and to deal with it. that he would call the police on me...for what I dont know. lol! so I did deal with it by contacting Midas corporate and Bridgestone corporate. I was told that they would launch a full investigation. I received a phone call from corporate and they stated that they were still trying to reach that franchise. I also did recieve a free, brand new set of tires from bridgestone. i do not lie, cheat or steal and do not appreciate being conveyed that way. What the owner and husband of midas and the guys from bridgestone dont know is that every single conversationwe had was recorded. I had a voice recorder in my pocket so everyone will definitely know the truth! please take the advice in these columns to heart. If u value ur hard earned money, DO NOT go to MIDAS for anything! fired up in TN!!!!! 3/15/11 Holy moly....I went to Midas on Market Street in Chattanooga,TN last week to get a basic service for my 2006 Camaro. First of the lady behind the counter looked as though she had worn the same clothes for days and was accompanied by a gentleman that smelled of alcohol (bad)! That should have been my first clue to leave that business. I finally got thru to them on what I wanted done. An oil change and check out my brakes. Well 3 hrs later I was still waiting. I went to the counter to ask how much longer it would be only to discover that the man that smelled of alcohol had not given the work order to the mechanics!!! At this point I was very upset and asked for the manager, turns out the manager was the lady in the dirty, wrinkled clothes. As I was trying to talk to her, 2 kids came into the store and were running around everywhere. Turns out those were her children. I could not get a word in edgewise to the manager! I just asked for my keys back and left the store! Bottom line is...that is a business not a daycare! i would never suggest going there! Pan Fredricksen 3/4/11 The Midas facility in Poway has a very poor idea of what customer service is. Three weeks ago, we took my Elantra in for an oil change and to get the air conditioner serviced. They changed the oil and did not realize the machine to refill the coolant was broken until hours later. They assured us it would only take at most two weeks to get the machine serviced. Now, three weeks later the machine is still not working and neither is my air conditioner. I am very disappointed in this facility and would recommend anyone who foolish enough to go there to bring a very good, long book and not care if their car gets fixed completely on that day. Staci 02 jeep 3/6/11 do not waste your time and money at midas hamilton. District supervisor darrel needs to refund me my money! Midas doesnt live up totheir policyand could careless about your vehical or customerservice. Free oil changes dont always satisfy your clients! Rick Langarica 3/7/11 My truck went into the shop in st joseph Mo off of fredrick blvd well the breaks ened up going out I took it in and they gave me qoute and in this new qoute they were going to put new breaks on but a month earlier they said they did that so if thats the case why would they have to do it twice well the breaks went out totaly on the freeway could of lost my life thanks to half fast work the place i took it to said thers no way they put new on they were so wore out then i went to talk to the manger and this retared was trying to tell me i was driving with the e break on but i find that strange cuz it sat in my yard and was not driving it at all he didnt want to admit they did shit work but i called him out on it and he got defensive quick they have never called back and tried to work with me but i got a messed up truck and back do to half fast work I will tell everyone to never take there cars truck or anything ti midas In st joseph MO rick 816 341 0835 David in Oceanside 2/22/11 If there was a 0 rating for stars the Midas in Oceanside on Mission Blvd would have gotten it. One of my calipers had come loose and the bottom bolt had fallen out while I was going down the highway, luckily I was able to pull over before anything too serious happened. I knew I had some brake damage but since I am no expert I went to Midas. They tell me that I need a new caliper because the pistons wouldn't contract, the inside brake pad was almost gone, and that I had a crack in my rotor. They said it was going to be over 700.00 to get fixed if I needed a new rotors, 500.00 if they could resurface the rotors. I asked if they could just resuface the rotors, and they said they couldn't do that unless I got the whole thing done. When I let them know I couldn't get the work done right now, they tried to scare me by saying that the car was unsafe to drive. I decided to not get the work done there and try to get it done by a buddy of mine and based off what Midas told me, I went online and ordered a new caliper, pads and rotors. I had my buddy look at it, which I should have done in the first place. My caliper was not what was damaged! It was the guide bolt to the caliper mount which costs less than 30.00! My pads were worn some, but had plenty of life left. The only thing they got right was that there was a hairline crack in the rotor. I kept the new pads and rotors, but I am sending back the caliper. I am going to see if the old rotors are still good and if they are just hold onto them. If I had just done what I needed to absolutley needed to get done, it would have cost between 100.00 to 300.00, depending on the condition of the rotor after resurfacing. Oh and the parts I did order were all high performance and I got them cheaper than the standard parts Midas was trying to sell me. Midas also did not tell me about the core charge on the caliper, so they were plannin Charlie in Kentucky 2/16/11 I took my car to Midas in Erlanger.I was told i needed new rotors on the front,my tires were out of balance,i needed new power steering fluid,my full injectors needed cleaning,and i needed new window wiper blades.My back brakes were fine.OK,here we go.I had just changed my wiper blades the day before.I had just had new tires put on and they were balanced.I had them put on the new brakes on the front without changing the rotors.The next day i left for Florida.When i got there my braks on the front were smoking so bad that someone wanted to call the fire dept.I took it to midas the next day in Winter Haven and was told that i had a bad calipers all the way around my truck.One was bad and when one goes bad they are all need to be replaced.The brake pads in the rear were as thin as a razor blade.Funny,they were OK in Ky.These people are a rip off.They must be taught to lie.from this day forward i would not let them put air in my bicycle tires. Laurie in Ohio 2/17/11 I went to Midas for an oil change and tire rotation. I also ask the guy to check my tire pressure because it was low and needed air. When I picked up my car I asked the guy did they do the tire rotation he said yes but I knew he didn't because my wheel lock kit wasn't even opened. When I confronted him, he said oh I couldn't find it but I left the wheel lock kit on the front seat because they told they couldn't find it last time and I told the guy at the front desk where it was. They also didn't check my tire pressure but told me it was ok when my car tells me it was still low. If they didn't do the tire rotation and check the tire pressure it makes me wonder if they even changed my oil. Trisha Q 1/30/11 Midas is a JOKE... service at all locations is horrible as you can see from above. Took my car to Baltimore location on Eastern Ave, had them check the back brakes to see if I needed new brake shoes, tech told me they were fine. Left the store with my 8 year old daughter and heard loud rubbing noise when I would turn right so went somewhere else to have it looked at and when then actually showed me my brakes there was no brakes shoes even left and that rubbing sound that was NOT there until Midas lookd at my car was a broken pin. So this HORRIBLE company broke the pin on my breaks told me they were fine and let me drive off with broken breaks with my child in the car! THEY DO NOT CARE ABOUT THE PEOPLE... WILL TELL PEOPLE TO NEVER USE THIS COMPANY!!!!!! Bonnie Tobin 1/18/11 On 1/12/11 my 89 year old father went to Midas in Hales Corners WI because his front drivers' side tire was flat. I had set up an appointment for Sat 1/15/11 with another company but my dad refused to wait so drove to midas to get his tire fixed. Midas sold him a new tire at the price of TWO new tires. On Saturday as I was taking the car to get the rest of the tires replaced I noticed that the car was not riding smoothly it was a very bumpy ride. When I got to the other tire company I explained to them what had happened, that, one tire was new. After checking the car the fellow came in and told me that the wrong tire was put on my dad's car. He stated that it was a "gray area" that it looked to him as if Midas has sold my dad something that was laying in the back just to sell him a new tire. He also stated that, that tire should NEVER have been put on the front of the car. That, I assumed, accounted for the fact that the car did not ride smoothly. I called Midas and asked them if I could bring the tire back and get a refund. Even a partial refund would have been okay as I had no use for the tire. The man at Midas refused to give me any money back and actually yelled at me that I did not understand. I truly think that I do understand! I understand that an old man came into Midas in Hales Corners, WI and was given "the business." My advice is: STAY AWAY FROM MIDAS THEY ARE UNETHICAL! 1/18/11 i took my car for a alingment and the car still run horrible . i keep brining my car back and nothing is being done i think that they should close down midas nationwide. Robby from TX 1/26/11 Midas is terrible, I waited 9 and a half hours for my car to be repaired. $800 dollars for a two rotors, two new brake pads, two hubs, and bearings. Rip off! I checked later to see how much I could get it for ebay for the same type of Toyota Corolla 2001 and it was at least 300 -350 without labor. They took way too long told me they got the part they sent for and told me immediately they will put it on and never put it on till later. Worst service ever! I had to take a whole day off work to do this! Midas is a terrible company. Tamara Charles 1/27/11 I have used Midas for over 30 years. I went to the North Hills McKnight Road, Pennsylvania Midas shop for my maintenance oil change and check engine light. The shop manager "Alan" told me I need Oxygen Sensors to correct the check engine light. Alan stated that he didn't have enough money in his register to purchase the oxygen sensor and if I could pay for cash that he would waive the diagnostic fee of $69.99 + tax. I told him I was paying for cash any way for everything. He went back into the shop area and came back asking for the $140.00 to pay for the part. I gave him the cash. Shortly after a truck pulled up and Alan along with the truck driver and another man who worked there stood around my SUV talking. Alan came back to the register printed out the documents for the work, placed everything in the Midas folder and handed it to me. He returned back to the shop area. My car was still on the rack with the tires off. I pulled the documents out of the folder and noticed that it didn't have that I paid cash for the work performed. I called Alan back out to the front desk. I questioned why the other services were listed on the document (we never talked about them) and why there wasn't anything stating that I paid cash. Alan replied that he didn't charge me for the diagnostic services (but it was on the document). I informed him I need proof that I paid cash for the work in case something happened and I have to bring it back. He said that any of the oxygen sensors in the tank could go bad, there are a total of 5 in there, so my check engine light could come back on. I insisted that he mark on the document that I paid $140 cash for the oxygen sensors. He marked paid cash; I told him to initial it. He did. He went back into the shop area. Then he quickly returned and said, "let me give you my personal phone number just in case you have any problems you can contact me directly" I called my friend (back on the phone) and said "I think I was just hussled by the Midas Manager." She just laughed. When my car was complete Alan came back out of the shop area and asked me for the money for the oil change. I'm wondering now, why didn't he have me pay for every thing at one time, especially since the oil change was on the other document. I just assumed he was inefficient. I paid the remaining $37.99 in cash to him. He put the document back into my Midas envelope along with the other documents. I told him, I should be up for a free oil change by now. He looked in the system and said, "yes, you are the next time you come in I'll stamp the envelope for you." I said, "stamp it now, so I won't have to pay for the next time." He pulled out the stamp and stamped all but the fee oil change block. Not more than 2 days passed after I got the work done at exactly 90.5 miles after leaving the shop, my check engine light was back on again. I really began to feel like I was hussled by Alan. The following day after the check engine light came on I began to question if my oil was really changed. Curious I pulled over off the side of the road to check my oil level... my oil was dirty and it was below the last dot on the oil gauge. Here, Alan took my cash money not only for the oxygen sensors that he did not replace, but he took my cash money for my oil change and worse yet, he left my car in the state of causing some very serious damange. I called the Midas shop today 1/27/11 but Alan is in a meeting. I asked for the corporate number but no one knew it. They gave me Dale's phone number; he's the supervisor they said. I called Dale and left him two messages about what happened. I am on my way up to the Midas shop to get oil in my car to prevent my engine from locking up. I want Alan reported to the corporate office, as I believe that he has hussled more than just lil' ole' me. I believe he hussles every customer who pays in cash racking that money up in his pocket and printing out "estimate" documents shoving them in the Midas folder to unsuspecting dedicated customers for work never completed. S 1/3/11 The Campbell Store (California) is terrible. I went there doing oil change but the person there ask me fixing two engineer mounts, he said the third (rear) is good. After they did fix (charge almost $400), my car is getting noise and vibrate. I asked them show me the old parts which they took off from my car, they said couldn’t find it. In order to fix the noise and vibrate, they said need fix the third (rear) mount, and going to charger me another a few hundred dollars. My car was nice and quite before and now is noise and vibrate. Don 1/4/11 Had front end work done at the Grand Forks, ND location in November, in December the drivers side front wheel broke off because they had only attached the wheel with one lug nut. This resulted in just under $2000.00 of vehicle damage. Fortunately, no one was killed or injured. Midas wishes we would just go away or forget about the incident. Never go to a Midas! Sharon in Illinois 12/29/10 Sure wish I had seen this website before I went to the Fairview Heights Midas in Illinois. I was on my way home from shopping and saw the brake special sign they had I figured I would stop because I had a little squeak and thought I would have it checked out. $1900 later I am still having problems. They stated all my rotors, drums, pads, shoes, struts, sway bar links needed to be replaced and I had a caliper suck that they could unstick and it would be fine, that cost me $40. Unfortunately I agreed to their service. When I drove my car out of their lot a heard a pop and then it felt like all my tires went flat. I turned around, not even 100 yards, and went right back. They told me the sway bar links gave and would replace them first thing in the morning. So when I went to get it the next morning I didn't get very far before I heard the metal on metal grinding coming from my car. I again went back to be told a pin on the brakes was rubbing on my new rotors and they fixed it. As the drove by me for a test drive my son and I heard a clicking sound. When I inquired about it I was told the struts need 500 miles to wear in. I had it at this point and took it to another mechanic. Thank God I didn't wait 500 miles. The mechanic replaced 3 of the 4 sway bars, left all the clamps to my brake lines unfastened, overtightened on bolt to the struts to a point of putting it into the rubber bushing the other they reused my bolt and forgot the washer, the rear brakes were not adjusted after new drums and pads were installed, the cable to my ABS was shoved into the rim area and rubbing on the inner rim. The Midas district manager made a promise to fix it all and have my mechanic look at it again to be sure everything was good. Well I drove from Midas to my mechanic after two days of waiting for it to be 'Fix' to find out one of the sway bars they put on is bad. How does a company with this many screw ups exist still? ANONYMOUS 12/28/10 MIDAS SUCKS!...I DONT RECCOMEND ANYBODY TAKE YOUR CAR THERE...THEY ARE DISHONEST, VERY LAZY IN WORK AND DONT LIKE TO OWN UP TO PROBLEMS! Nate from Cleveland Heights 12/21/10 I noticed my 2004 Chrysler Sebring was not heating properly. So, I thought it just needed some anitfreeze. Well, that was not it. I noticed antifreeze leaking from the bottom of my car. Thinking it might be a hose or something, I took it to Midas in my neighborhood. They said,"it was leaking from a hole from where the water pump is located." They had no knowledge of why coolant was leaking from this hole. I researched on my computer about this, and the hole is to allow coolant to leak out when the water pump is going bad. It's called the weeping hole! You would think they would know this. Anyway, Midas has had my car for three (3) days for a job that only takes 7 and 1/2 hours. A Chrysler dealer told me it was a 7 and 1/2 hour job. Midas is not equipped to do this kind of repair in a timely manner. The manager from Midas said, "he did not have the tools or the manpower to do this job. I told him,"he showed have told me that in the first place and I would have taken it to a dealership for the work. Hopefully, when the work is done, I hope the car will run right, I have been reading so many horror stories about Midas and I can see why. Are the mechanics at Midas even certified, or are they just wanna be mechanics that Midas hires. One bad experience is enough for me. I'll never step foot in another Midas again, not even for an oil change. People work too hard for their money, to have work done improperly or to make things worse before they came in. Take your car somewhere else, or if you can, pay more money and take it to a dealership. And get second opinions too. Burnen Helmidas 12/18/10 I work for Midas. I'm DONE with this company. My superiors are into screwing our customers over. They don't care about your well-being or your car, they just want your money and want as much of it as they can get their hands onto. It makes me sick. And they dont treat the techs much better either, well, with the exception of one tech who happens to be the "decision maker" for all the superiors. If he doesn't like you, you're fired. I've never worked for such a poorly ran company with unfair labor practices and an unsafe/hazardous work environment. Midas should be shut down for good. john eberhart 12/3/10 MIDAS 522 READING RD. CINCINNATI,OHIO 45206 Took my car in for broken alternator belt, had them change the oil, tire rotation, check exhuast gaskets. Gave them over a day, go to pick it up and it is like benny hill tech shows me under the car yep sir the exhaust gasket is blown but we did change your oil. Starts lowering car so I can take it and says your car is missing it's alternator belt. Simply could not believe it, even after handing the manager the belt when I first went in..unreal..ohhhh and they never bothered to rotate the tires even after advertising oil change/tire rotation. L 12/11/10 I had excellent service in Novi, Michigan. I had a piece of metal in my tire and he had it fixed by his work crew in no time. I told him I was driving 600 miles the next day and he said I would have no problem with the repair. He said I didn't need a new tire and that I could drive a long time with the repair. He said he would say that same thing to his own mother. I appreciated the HONESTY! Liz in Staten Island 12/6/10 In 2008, my mother was diagnosed with bladder cancer. Because my mother lived in nother state, I had to do extensive (700+ miles... one) driving many times. I brought my car into Midas where I worked for a routine check so I would not break down on the interstate. $1000.00ands of dollars later, I have come to the realization that I was taken. This manager, Joel, lied, connived, and robbed me without a gun. SHAME, SHAME, SHAME ON MIDAS!!! Knowing the sensitive situation, as well as the anxiety I felt at the time, only helped this man to take me. I am thoroughly disgusted with this establishment. Word of mouth is the best advertisement. Midas, then, say adios to your reputation. It is simply horrible! Again, SHAME ON YOU!!! BBB will be contacted as well. Unproffesionals 12/2/10 I took my 2009 toyota camary for an oil change in june at the Midas on 1 Coes Square Worcester, MA 01603 (508) 752-2888, a few weeks later the car stalled and the oil light turned on. My car had to be towed to the toyota dealership and they told me that the oil filter was missing. I then brought this to the attention of Midas. The manager told me that they would refund me the money it cost to have my car towed and for the work Toyota did on it. Its been over 6 months and all I have gotten from them is the run-around and the owner of that Midas keeps avoiding my calls. I have yet to recieve a return call on the status of my refund, all he has ever said is that "corporate" deals with refunds so I have to wait for them. Either way he has dealt with my issue very unproffesionally! Kathleen 11/22/10 I went to MIDAS on Port Washington Rd Milwaukee, WI and had my brakes replaced, along the drums and roters. A week later my drum in the rear locks up and I returned it there. They then replaced what they said was a bad one. Now yesterday my front brakes locked up and had to pay $157 dollars to have it towed and they now tell me I am going to have to pay over $280 for a new master brake cylinder. I called the Dealership and they told me that they have never seen a vehicle with less than 100,000 miles need this done. Can someone explain how I have this many problems and the MIDAS is saying it isn't their fault yet there was no problem with the car before the brakes were done because only a week prior I had it at Firestone and they said I was good to go! Beguiled 11/26/10 Just picked up my 2000 Focus this morning from Midas i thought the prices on parts were a little high until I went to NAPA auto parts website and realized just how bad they tried to rip me off on parts alone. $22 for ONE (1) spark plug WTF is this thing plated in gold?? I check the NAPA price it's $6.99, plug wires Midas charged me $65.oo same part on NAPA site $21.99 luckily i had the option of paying half my bill up front and leaving a check for the other half which I have immediatly cancled! Never again MIDAS! you can suck my balls Cheng 11/20/10 The people at Midas are nothing but complete crooks. I went to a Midas shop on S. Brawgaw St in Anchorage, AK on 11-19-10 to get my starter and battery replaced for my 97'nissan pathfinder. They gave me an extremely high estimate of $600+. I asked how much the starter was and they said $400. I asked how much the labor would be if I brought in my own starter, they said $203 would be my total and this would include a new battery. After I went and got my starter, they added $172 more to the total and said they had to make it up for the starter they didn't sell me. Now this is complete bs. Melanie 11/16/10 I took my Honda Accord to Midas for an oil change and transmission fluid change. I got the discount and thought it was a good deal compared to other places, however, two months later I check the oil and my dipstick is dry. Bone dry. I have no oil leaks. I took it to a mechanic to check for that. So what happened to all that oil? Midas forgot to refill the oil after they drained it. We called, not for a refund, but to let them know that they forgot so they would not forget again on someone else and we were treated as though we were unintelligent fools. Jimmy decided to cuss us and tell us that a car cannot go two months without oil yet mine did. However I do not drive it a lot. He would not admit something was wrong or even try to civilly discuss it with us. Customer service and public relations is not this company's priority. I live in Longview, TX and would rather pay the extra 20 bucks than be treated so harshly. I did check my transmission fluid after that. Thank God they did it. DJ 11/5/10 IF U R OUT THERE AND THINKING ABOUT A PLACE TO TAKE YOUR CAR TO GET IT FIXED DO NOT AND I REPEAT DO NOT GO TO MIDAS....MY FAMILY JUST PAID OUT A LARGE CHUNK OF MONEY(AND I DO MEAN ALOT THAT WE REALLY DIDNT HAVE)...AND THEN THE PROBLEM WAS STILL NOT FIXED....MIDAS MESSED UP OR DID NOT ACCURATELY FIX THE ENGINE(YEAH THE CAR'S HEARTBEAT...NO BIG DEAL RIGHT(NO GOOD FOR BUSINESS) AND NOW THYRE TELLING US WE HAVE TO SPEND EVEN MORE FOR A WHOLE NEW ENGINE(I DONT THINK SO...NOW IM NOT A ROCKET SCIENTIST BUT I DO HAVE COMMON SENSE AND THAT MAKES NOOOOOOO SENSE!)....IM NOT PUTTING IT ON EVERY MIDAS DEALER OUT THERE BUT WHEN U LOOK ON THIS CORPORATE(NOT ANY OLE LOCAL PAGE)...BUT CORPORATE PAGE AND U SEE ALLLLLLLL THESE COMPLAINTS IT MAKES YOU WONDER......WE CANT ALLLLLLL BE WRONG OR MAKING UP THESE PROBLEMS!!...TIME TO FIND A NEW FIXER UPPER.....MIDAS, UR MESSIN UP BETTER GET IT TOGETHER! Pleased Customer 11/5/10 I went to Midas, in Philadelphia, PA on Chelten Avenue. I would like to say that even though my stay there was longer than intented. Your receptionist Jackie at the front desk, showed great customer service. I must say that you should hire more people like her. She made my stay wonderful, I did not even have time to complain about the long wait. She is very detailed oriented and she took the time to explain to me about my bill and as she went over the problems that my vehicle was having she explained to me what would best benefit me for my vehicle. Especially, since I was taking my vehicle on a road trip. Tommy in columbus 10/29/10 We also took our 2003 mazda to get an oil change. They changed the oil and when we got it home we noticed oil leaking. I was,nt sure that they did anything to it so i purchased the items and fixed it my self. It was the drain plug and the oil pan. We then we back to get the oil changed several months later giving them the benifit of the doubt. We should't have because the same thing happened. When we took it back he said he wanted to put some black die in the engine. they stated they would take a look at it then they wanted to hook it up to something and charge me more money. they must have done something . they were very rude when talking to them and said they did nothing wrong when we know they stripped the plug I would nevergo back to midas They suck!!!!! Mike In Vermont 10/27/10 I took my yukon to the local midas as I broke my emergency brake cable. so after 4 visits and $538 later I still am not able to use the parking brake. Oh they put new e-brake shoes on and new cables but tell me there is no way to adjust the cable for tightness. I am currenlty disabled and was once an automotive tech so I know this is bullS%^&. So yesterday after teh 4th attempt I leave with my truck adn I have white smoke pouring out for the brake hub. I am told it is ok and there is nothing they can do. It is just the oil burnign off (BULLS&^%). most likely the overtightened the e-brake shoe and it burnt off. I am going to file a small claim court charge against them and see if I can get my money back Very appalling & deplorable. Jennie Columbus, OH 10/26/10 I recently took my 2008 Fusion (30,000 miles) to Midas to get an oil change and windsheild wipers replaced. Upon returning and picking up my car 3 hours later, I drove off the lot and the car died 3 blocks away. I called and spoke to the manager there who insisted they did nothing wrong, and wanted me to have it towed back to the shop. I declined b/c I have Ford Roadside and they towed me to the Ford Dealership near me. Ford Stated that when Midas checked the Air filter they knocked dirt into the sensor. Everytime I started the car the sensor went off and was shutting my car down. I receieved the report from Ford stating that Midas was not careful in inspecting the car and were at fault. I then had my Ins. agent call Midas to ask them to pay for the $120.00 bill I received from Ford, the Manager was rude to my agent and said it was my fault b/c they told me it was dirty and I declined to have it replaced. LIE!!!!!!! I was never told about anything that needed replaced and infact had to tell them to replace my wipers b/c they were getting bad. He said that if I would have towed it to them they would have looked at it again but b/c I didn't its not their fault. After this, I have recently heard 2 other people in my office have the same thing happen to them at a Midas! I know that $120.00 Isn't much but when all I wanted was an oil change it ended up costing me $180.00!!!!! rnroutlaw 10/24/10 I see there is another person who went to the Butler location.Their service is horrible they have a bunch of morons there who cannot perform the easiest tasks on a vehicle.Good God these bunch of dumb asses can't even perform an oil change and check tire pressures.I also had them try to rip me off with an expensive repair much like Melissa had mentioned.They are a bunch of thieves,they won't do simple maintenence as required,but will instead try to charge outrageous prices for things you don't need. Patrick H 10/21/10 We took our car to Midas in response to a promotional coupon for a change of Oil up to 5 quarts and including a Tire Rotation- Well let's assume that I am not an intimidated old lady or a young lady,, cause I am not- In fact I am a man- and what people need to realize is that companies such as Midas-Tire Kingdom, Speedy Muffler and other sorts of these one stop Muffler shops that specialize in Brakes and Muffler systems all have one thing in common- That is to not let you out their site without creating a $1,200.00 to $1,700.00 dollar bill for future work- They first use the excuse of a Free tire rotation to remove your wheels so that they can then critique your tire and brake system into a tally of somewhere in the sums around the above prices. What most people are unaware of it that their brakes usually never need replaced in the entirety that these places present. In fact in most cases the only thing that need replaced is the brake pads - which cost for the pads on average $25.00 -- The rest of these itemized costs are abuse charges so that they can keep their doors open. What is even sadder is that this abuse is done with a vengeance.. These shops actually scare or intimidate people into having this work done- Usually some corporate schmuck needs gas for their boat so they smash fees onto their customers by telling them that they need work done that the customer doesn't need to have done. And if you check around the country the cost are always in the price range of the 12 hundred to the 17 hundred mark- don't worry about the hospital stress bill cause you were bullied into this tradition that these places share. It works well for them cause if you get other estimates they all will tell you the same thing.. Your rotors are bad , or you need new struts --- Liars -- and in some cases I have even seen where shops have called the cops on their customers all because the customer didn't have the funds to fix their car at the time of service inspection- so the dynamic duel of the cops and the shops hovered down on the poor person and made their life suck more then in did before they walked through the doors, of the muffler shop- Today I will tell you that the Midas where we took our car they did not complete the inspections of tire rotation cause we asked them not too.. the reason is when your tires are rotated then your car has the greater chance of having front end alignment problems do to tires that have been rotated by the shop - whose lack of integrity and concerns are governed by personal greed.. In our case, we asked that since they Midas was going to rotate the tires we asked them to just take off the two front tires instead of all of the tires and to check for a rock inside our wheel - First they tried to charge us for this and told us that such an inspection was different then what they did and this was called a brake inspection- and I argued that so is the process leading up and following the tire rotation - This was a brake inspection - and that I had proof from the last inspection that was completed there only a few months prior to this visit. So the guy whose name was Hoviar but wore the shirt with the name Don for a name tag- Well Haviar was rude and condescending- he was cocky - and when our car was in their shop we didn't hear back from them within the time period of an hour which is when we had been told would be the amount of time that the work would take to be completed. So we called and wouldn't you know it.. that the morons called a different number then the one that we provided at the time of service.. so here it is my phone number is great big writing on our service contract and no one could bother to call us- instead they called our old number - so we needlessly waited for an additional 1/2 hour all because the Moron Haviar with the bad attitude was going out of his way to be uneasy on us , another example was when we returned to the Midas shop to pick our car up this day when they called the wrong number- well we got to the Midas shop we walked cause we only have one car and when we arrived there Haviar was on the phone in the garage and instead of coming up to the front to help us he left us standing there for 20 minutes until I finally got tired and went to the garage to which we saw him looking at us at the counter, but Haviar decided that we were not to be treated like respectable customers and he pulled all the stops with regards to showing us no respect - This was not the first time I had a car worked on- and this will not be the last, but with certainty I will say this will be the last time Midas works on any of my cars or any of my family's cars Regan 10/12/10 On Wednesday, 10/6/10, I brought my Cobalt into the location listed above, as I noticed noisy braking. An older mechanic rode the car with me and informed me the squeaking was due to moisture. However, he did tell me I was in need of new struts. Once back at the store, I waited a good half-an-hour while the manager, Al attempted unsuccessfully to give me a price. The following Saturday, I returned to the same location at about 6:10 for an oil change. The same mechanic informed me that the shop was closed, which contradicted the sign posted. I asked why the hours had been changed, and he responded "I WANT to go home!" and asked if I wished to schedule an appointment, I didn't. Finally, yesterday 10/11/2010, I returned to receive the oil change. The manager Al was at the desk when I approached. The same elderly mechanic was at the door from the garage. UNBELIEVABLY, the mechanic began to tell me how I "resembled a girl that came in after close on Saturday for an oil change." He went on about how the girl, me, "demanded" service, which is completely false, and how rude she was. To my complete surprise, the manager joined in, telling me the story about how this girl came in four times and is never satisfied. Then, he asked the mechanic, "You don't like that girl very much, do you?" He replied, "NO." I was astounded that not only a worker, but a manager, would continue to talk about me to my face, knowingly or not. Regardless or whether or not they knew it was me I found it completely unprofessional and rude. I immediately left the store and had my mother (I'm 17) call in, she was infuriated. While the manager completely denied the entire situation, she managed to get him to agree to give me a free oil change. Once I arrived, I received no apology and the manager pretended as if it never happened. The only positive thing I can say about this experience is that a young mechanic, I believe Dustin, was the only kind and courteous one. If this behavior is considered "acceptable" for a manager and his workers to torment a 17 year-old college student, I am completely opposed to the Midas company. 10/4/10 I had my Rack and pinion replaced a couple of weeks ago at Midas.What a mistake that was.Thay gave me an est. for $700 I called a couple of places and got one for $580 with a front end allilment so Midas said thay will match that offer.So when i got my car back the front end wasen't allined and my car ran like crap.I got a little upset at them for lieing to me but i got over it untill i brought my car into Merlins to have the lower ball joints replaced.Thay told me that the boots came off of the RPS and there was a vacume line hanging there not connected to one end.Thay also left a bolt off of one of the hoses so it was flooping around.When I told them of what thay done he looked at me like i was bothering him.Thay fixed it but not even a sorry from him.My car still dosent run right and i wasted a whole day because of someone elses mistake. Timur A. Baruti 9/27/10 I am going through the most terrible experience with midas. Midas service center in Jackson Michigan negligently did work on rented truck and shortly thereafter all the fluid leaked out and the rearend locked stranding five of us on the interstate in Nevada in 118 degree weather in August 2010. After inspection by Midas in Las Vegas, the Corporate person Mr. DiGeorge stated that the problem was totally their responsibility and he would repair the truck. The insurance company for the Midas in Jackson Michigan, has denied my claim because he states that the mechanic in Jackson said that there was no leak when I drove away from the repair shop. Please note that Steve the manager of the Jackson Midas has informed my attorney James Lozier (517 487 4775) that he fired the mechanic who did the work improperly. kanika 5/12/10 Midas in baltimore md on reisterstown rd was horrible. They changed my oil, and I'm not sure if the oil plug was stripped already or if they did it but the guy didn't even say anything which made me think it was them. So I took it back and now they want to say oh it was already that way. But my car was not leaking oil until after that oil change. Such horrible customer service evenif they were not at fault they still should have said something......so horrible Beth Woods 5/19/10 I went to Midas in Sandy Springs on May 8 2010. and was extremley not happy with how I was treated. I walked in and was greeted by someone who I suppose was the manager. He was dressed in a different shirt than everyone else. He was also an older gentleman with glasses. Anyway, I proceeded to tell him what was wrong with my car and that I came in just wantong a quote on how much it would be to fix it. I told him I had the thermostat housing replaced about a year ago and it was still running hot only when I am stopped and when I start to go again, the therostat goes down. I then told him I wanted to know how much it would be to fix the radiator fan switch. He then, kind of rudly, asked me how I knew it was that. I told him I have been doing my research and that is where all the signs are pointing to. He again, rudly asked me how I knew that was what was wrong with it. Also, before I could answer his question a second time, he asked why the guy who fixed the thermostat housing department did not fix the radiator fan switch while he was in there. I told him I couldn't answer that because I was not in there doing the work. He asked me the same question again. I answered with my same response. Then he said "Well we don't have time to do it today" I walked out of that store vowing that I will NEVER go into another Midas. All I wanted was a price quote and the manager wouldn't even give me that. I have told numerous, numerous people as well about the bad customer service I received. I wish it were different because this Midas is 5 minutes from where I live, but I will never, never go back to any Midas. EUGENE T RICE 6/12/10 I HAVE A 2006 DODGE CHARGER SRT8. THE CAR WOULD SHACK AS I APPLIED THE BRAKES. I TOOK IT TO THE MIDAS ON WASHINGTON RD IN AUGUSTA GA FOR AN INSPECTION AND REPAIRS IF NECESSARY IN THE MONTH OF MARCH. I WAS TOLD BY THE TECHNICIAN THAT THERE WAS NOTHING WRONG WITH MY CAR. I DROVE THE CAR TO NORFOLK VA AND THE CAR WOULD SHACK EVERY TIME I APPLIED THE BRAKES. I THINK I HAVE A WORPED ROTOR. I AM NOT A BRAKE SPECIALIST BUT BELIEVE THAT'S WHAT THE PROBLEM IS. I RETURNED TO AUGUSTA GA IN THE MONTH OF JUNE AND WENT BACK TO THE SAME MIDAS SHOP FOR ANOTHER INSPECTION. I TOLD THE TECHNICIAN THAT I WANTED NEW ROTORS INSTALLED. YOUR TECHNICIAN TOLD ME THAT IT WOULD TAKE A WEEK TO GET THE ROTORS FOR MY CAR. I TOLD HIM THAT I CAN GET THE ROTORS IN A TWO DAYS IF NOT OVERNIGHT. BUT HE SAID HE CAN NOT INSTALL THE ROTORS BECAUSE I DID NOT PURCHASE THEM FROM MIDAS AND MIDAS WOULD NOT WARRANTY THEM. SO IN THE MEAN TIME I HAVE TO TAKE MY CHANCES WHILE DRIVING MY CAR UNTIL I CAN GET MY BRAKES REPAIRED. I THINK THIS IS A BAD POLICY FOR MIDAS TO HAVE. I UNDERSTAND THAT MIDAS WILL NOT WARRANTY THE ROTORS BUT I WOULD FEEL AND BE SAFER IF THEY WOULD DO THE INSTALL. I WOULD RATHER HAVE BRAKES THAT WORK PROPERLY WITHOUT A WARRANTY THEN TO HAVE QUESTIONAL BRAKE PERFORMANCE AND BE TURNED AWAY. IN THE MEAN TIME I WILL NOT DRIVE MY CAR IN THE NAME OF SAFETY. I WISH MIDAS WOULD DO THE JOB AND I CAN BE BACK ON THE ROAD. I DO NOT TRUST ANYONE ELSE TO DO MY BRAKES. Scheree Hampson-Bauer 8/31/10 We replaced the orginal clutch March of 2009 in a 1996 Honda Civic at Midas in Tucker. Later on we had to replace the transmission. We took it to High Tech Transmission to do the work. They informed me that while they were doing the repairs it looked like the clutch was worn on one side. When I brought this up with Midas one of the guys in the shop suggested that in might have been installed wrong. The owner argued the point. Anyway nothing was done with this. Then a couple of months ago we replaced the catalytic converter. After this was done I started hearing strange noises and a louder tone in the car. After a couple of months since there were family medical issues preventing me from taking the car in to check this, All of a sudden the original muffler fell off the car. I took it in. They showed me the join had come loose and told me it was rusted. Other than that the unit looked fine. Nevertheless they told me the muffler had to be replaced. Well it is now a couple of weeks and the muffler has fallen off again and the unit they put in is not new and is in way worse shape than the original was. It is rusted and burned and dragging on the ground. This is the Midas in Tucker, Georgia. I paid $146 and change to have a new muffler installed. Also the area that they had not welded properly before I had them re do. I have pictures of what they put on the car and am appalled at the condition of this unit considering what it looked like before. I have spent a lot of money at this location and feel completely violated by this. I am also sure that a clutch should last a lot longer than a year since the original lasted for many years. Melissa 9/1/10 I went to Midas in Butler, PA for an oil change. They said they did a courtesy check and i needed an outer tie rod end, control arm and link kit. They said they would fix it for $800.00. I said no...took my car to three other body shops to look at it as well, and every single shop said my car was fine. there was absolutely NOTHING wrong with my car. MIDAS IS A RIP OFF! DO NOT GO THERE, SAVE YOURSELF! Mike 8/19/10 I went back to the Midas at 15441 Beach Blvd., Midaw City, CA. for the fourth time for the same problem. The new manager told theres nothing they won't fix it again and that they would not refund my money. After asking several questions, the manager got pissed and told me to get the F#@* out of his shop. He refused to give me his name or the owners name. I called corporate to file a complaint and am waiting to hear back. Not sure if that will even do any good. I will NEVER go to a Midas again. Fabiola C. 7/29/10 I took my car to Midas in Orlando for an oil change at Midas and the technician/mechanic forgot to put oil in my car. I drove my car for a week and my engine blew. When i called to make a complaint and request my car be repaired I was told that since I towed the car to a mechanic shop and not to Midas they cannot pay for it because they have no proof it was their fault. How was I supposed to know my car stopped because it had no oil when I just had an oil change and have NO oil leak in my car. Naturally my car stops and I tow it to a mechanic, when the mechanic opens the hood I had not a drop of oil and the car was dusting metal from me driving so long with no oil. It is costing me over $1,000.00 to rebuild my engine and I believe Midas should pay for it. I need my car as I am a single parent with 3 kids so I will pay to fix it but I will take this as far as I can. Somewhere in TX 7/30/10 Reading all these reviews I can't believe we went to Midas. Everyone seems to have the same problem. If something horrible happened to you and Midas did nothing about it, please EMAIL ME! My husband and I are suing and we need more plaintiffs. FLbound07@yahoo.com Sorry I can't give out my name or info just yet, but if you could please email me with "Suing Midas" in the title, include just your first name, the exact location of the Midas that screwed you over, and a brief description of what happened, this would greatly help us out. Also if you still have receipts/printouts of what happened, that's a huge plus. Please keep those in good condition in case this goes to court. please, please please email me! We don't have money to fix the $3,000+ mess up they made so we need this to work! Also, if you're reading this considering going to Midas, DON'T! Save yourself the nightmare and go to Firestone instead. Cindy E 8/18/10 We took our car to Midas in Peoria Illinois and the techs blew up the engine in my sons KIA. It's been a week and we are still waiting for the company insurance adjustor to look at the damage. Meanwhile, I have to rent a car which Midas will pay for but they will not pay for the insurance of the vehicle. I have liability only so am out an extra $15.00 per day to the rental company for full coverage. I asked if this would be reinbursed and was told no. I will never do business with them again. Of note, I have paid them over $2000.00 for repair to two vehicles this summer. Now I would like a mechanic to check the parts that were used, don't trust them. Pam L 8/5/10 I went to Midas because my brake light came on in my Acura and they preceded to tell me that I needed brakes and it was going to cost $678.00 for front and back brakes, I called my husband and he said he wanted a second opion, we took it some place else and they told me I had 40% in the front and 50% in the back. However, I did need new struts and 2 new tires, I took it to one other place and they told me the same thing. I am very upset with Midas and want my $50.00 back for the inspection fee. My car runs great now and no problems with my brakes. I will never go back to your company again and that man should be ashamed of himself for lying to me. I'm really surprised that you would employ someone who takes advantage of people. Liz G 8/7/10 I went to Midas in Woodland, Ca, yesterday (8/6/10). I had gone to them before and things had worked out well. Yesterday though did not go well at all. All the work that was done on my car was for the rear wheels. The first thing I noticed after I left the shop was that my car had been taken on a 13 mile test drive and magazines had been left in my car that weren't there before. Then the check engine light came on. Then my car started to idle strangely, every time I came to a stop. The clutch also feels funny and makes the car buck as I pull it out. The last thing I realized was that the emergency brake cable hadn't been hooked. My car had none of these problems prior to going in. I called Midas this morning. I was told to bring my car in and they would fit it in between brake jobs, if they had time to. I asked how long it would take and was told more than likely a few hours. I then asked if I would be able to get a ride home and was told no. I still haven't gone in yet. I thought I would wait till I could have my boyfriend come in w/ me and see if that makes a difference in there attitude. if i hadn't gone to midas yesterday, i wouldn't be having these problems, but that doesn't seem to matter to them. Bobbie G 7/24/10 I went to the Midas shop on El Camino Rl., Sunnyvale, CA. Ask to have Ford Taurus serviced. It was do for it's 100,000-mile service. I needed inspection of drive belts, replace pcv valve, replace spark plugs and an oil change. The gentleman that I spoke with said he can make an appointment for me during the week. I told him I worked and would need to bring it in on the week end. So he made an appointment for Saturday at 9:00 a.m. and that it would take about two hours to have the service done. I called Saturday morning to find out if someone could take me back home, as I could not set there for two hours. The person that answered the phone told me that they do not do appointments on saturdays, that it was a first come service and that I would need to find someone to take me home. I told him that I was in during the week and a gentleman there made an appointment for me. This person that I talk to on the phone was very rude. He said he was the manager. He would not lesson to a word I said. What about people that work all week and can not bring in their cars for service. Don't you think that you should do appointment on week-ends as well. Car dealerships do. That would be good customer service. Also you would know how many employees to schedule for that day. In stead of having employees standing around and get payed or be over whelmed with work that it doesn't get done right. Just got a call from the manager of this store. He apoligized for what happened. He said he did not know that one of the employees had made an appointment. So I brought my car in and was driven home. We will see what kind of service they do for me. I'll get back to you when it is finished. Thank you for letting this old lady go off!!! Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7     Write A Review For Midas, Inc Corporate Headquarters Note: This is not to be used to contact Midas, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Midas, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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