516 Reviews For Kohls Headquarters & Corporate Office

Customer

I have always been a good customer and paid my bill on time. Because I paid 70.00 instead of 71.00- I had my monthly amount increased because of a 1.00 - this may not seem like a big deal to you but to me it a reflection of bad customer service and the new deal with the Kohls cash is just crazy, you are given the cash and then given a deadline to use it. Why dont you just keep it because the whole objective is for you to miss the timeline to use. these are not customer friendly tacts to get your customer.

love Kohls P.

The Kohls in Newton .j. is amazing !!!! The day I went there,I was in a hurry and one of the associates acted and treated me as if she was my very own personal shopper. She was so helpful.I appreciated all the people who worked there.

Mrs

If you are homebound and order online they insist you have to go physically to a store to return the items or you are stuck with them. Their customer service has people who cannot speak clear english,

cosmetics & music

I am very disappointed at the cosmetic counter. Why don't you have someone in a lab coat style to take care of people who need help at the counter?One special person who knows cosmetics.We women need assistance there.. NO help ever. So I have to go to a drug store for help. I love my Kohls store , been shopping their for about 10 yrs. I have always been pleased ref to sales etc.SO get someone soon please. Thank you. No I don't want the jewelry counter lady ...Please also do something with that LOUD music.

Contest for Frozen Friday

My five girls are greatly disappointed. We tried over and over again and again for many hours to enter their video for the Frozen Friday "Let It Go!" Contest. Our upload would only upload about 1/3 of the way and then would stop. After an hour the computer would say, "time expired". We tried uploading from two different computers off of two different wifi's at two different locations and we also tried on our cell phones. Your instructions made it seem easy to enter but it was not easy. I just wanted to share my thoughts about this contest.

Triple Charged my account and refuse to reimburse me

I purchased some school clothes for my son and when I went home I looked on my bank account they had triple charged me. They exact amount took out 3 times. It showed that they had reimbersed one of those transactions but they still owed me quite a bit of money. I called and spoke with the Manager and 3 days of phone calls later they said there was nothing they could do and to contact my bank, then hung up. I am still dealing with this situation. I have showed my bank statements and they still will not refund me my money.

Racist Associate

So I love to shop at kohl's! Great deals, and there always coupons in the mail. However, the last time I went was the worst experience at any store ever! I was at the register and i asked to to 2 transactions, no big deal. I also wanted to use my coupons on both transactions with then the associate replied with warning about the security cameras, as if i was robbing her. After the first transaction she gave me my change, and proceeded with with last transaction. I payed the second transaction with the same bills she gave me as my change from the first transaction. She then took out her counterfeit pen and marked every single bill i gave her! i was appalled. In my head all i could think was that money better be real because you just handed me that money! Never have i ever had any problems at kohl's.

Drama

Greenwood SC is the worst store I have ever been in too much of a drama place.

Never Again

Ordered items on khols.com, the order was split into two one package arrived,late but did get it. I have spent many hours tracking the other package only to have it returned to kohl's twice, who put it back in stock. When they were asked to resend it. Customer service is poor , no one can give you a strait answer and you cannot talk to the same person when you call. Will not recommend or shop at kohls.com or kohl's anymore!

worst customer service ever

ordered not shipped, called transferred all over still no order my sons first day of school is tomorrow sucky experience ever. transferred more than i can remember ever in life

No Customer Service

I wanted to buy my daughter the Simply by Design memory foam oversized chair - they were out of them - was told at the Kohl's in Grafton they will not ship store to store or from the store to a residence, so I called the Billings Montana store and the guy in housewares told me they had the chairs and my daughter would have to come pick it up there and she could get 30% off for opening a new charge. I called my daughter and she said she could go in a few days (she lives an hour away in Lewistown). I called Kohl's back in Billings Montana (this was 2 days after I talked to them the first time) and this guy told me they had been out of those memory foam chairs for over two weeks - obviously someone is lying which I resent and every other store offers to ship an item to another store if necessary. I am going to write to contact 6 - this is such poor customer service in this day and age- guess Kohl's does not need the business.

Shoes Exploded

This is NO joke..I was attending my husbands 30yr high school reunion at the Tiki Bar at The Ocean Place Resort and Spa last night. I wore my Gloria Vanderbilt wedges that I purchased at Kohls last year. I've worn them TWICE. Well, while standing there BOTH wedge heels (they are made of hard rubber) disintegrated! I have pictures! It was the strangest thing I've ever experienced. I'm trying to contact kohls to get an explanation but have received no response. I took pictures but had to throw them away. I was at a dinner and could not walk around with a thousand pieces of rubber all night. If Kohls doesn't make this right I'm going to contact an attorney. It doesn't help that I am still recovering from knee surgery and had they "exploded" while I was actually walking.....I could have been really injured.

Fraudulent

Ordered a sofa slipcover & it was damaged. It has been 2 weeks & NO REPLACEMENT NOR REFUND after speaking to 3 different reps! I WILL NEVER SHOP KOHLS NOR RECOMMEND IT. Filing a complaint with BBB and with the credit union against Kohl's CC for not rsubmitting a refund for the damaged item!

cashier

Image being a Kohls employee, shopping in the very store you work in. You take the item to purchase to the register. You want to pay for most of it with a Kohls merchandise credit and the balance in cash. The cashier tells you she has to call mgr on duty to find out if a KMC can be combined with an associate discount card! Really???

sales floor

Store #0538 mysupervisor obviously not trained well thi is the worse never make the truck at time 5 hours truck

unload merchandise

Store 0538. In Salem N.H. on workin for kolhs but I don't fell like an employee but of part of a team I don't get hours and my supervisor 11Liz it's not really good whit the associates

Terrible service from Kohls.com

Ordered a sweater for my daughter on March 15 that was needed for Confirmation on March 29, when the sweater finally arrived on April 1 it was the wrong color. Called Kohls.com to get corrected, they never shipped the correct sweater, seems the order was left unfilled, been on hold forever trying to get this resolved. Took 25 minutes to get to a supervisor. Won't be shopping at Kohls or Kohls.com anymore.

I work at store #201 in Davenport, IA I love working for Kohl's I don't feel like an employee but part of a family. I will agree that I don't get the hours I would like to have and getting credit can be frustrating but I love my job. wouldn't trade it for the world GO STORE #201! =D

VERY DISSATISFIED CUSTOMER

WORST CUSTOMER SERVICE EVER!!!!! Why do you have a negative sign we can't check it? Your customer service doesn't even deserve a star. Is it too much to ask to have somebody that speaks English when you are calling customer service??

Stop allowing people to bring non-working dogs in store for ever ones safety. People have extreme Allergy to them. And they could hurt some one.

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