N56 W17000 Ridgewood Dr. Menomonee Falls, WI 53051
(262)703-7000
Reviews For Kohls Corporate Office
Courtney  | 5/21/12 |
| I love kohls! I went today to the mesquite store in Texas. Customer service was awesome, they did not try to push a credit card on me... Kudos to everyone in that store that helped me out today. That is the only store I am going to shop at from now on | |
Amsi  | 5/21/12 |
| THIS IS THE WORST STORE EVER!!!!! IM TELLING ALL MY FRIENDS FAMILY AND STUDENTS NOT TO SHOP THERE. I revived a gift for my birthday but I gained some weight since my friend last saw me So I go back to return it but the rude lady tells me I need a license I have changed things before with kohls never did they ask this. So I tell the lady my purse was stolen and I don't have my license So the rude lady tells me to come back when I get it becouse she can't help me. So I wait and go back then she tells me this iteam is now on sale so instead of $50 you get $10 but you're friend used a coupon that was $10 so you don't get that back So tecnecly I get $0 for my return I tell her It will be fine if I just get my size I like what my friend got me She tells me no uou have to return it then but the new thing so I ended up not returning it I call my friend and she tells me she didn't use a coupon. So what gives kohls I've been hearing a lot of things like this you guys are going to run out of business if you guys keep this up. | |
| ex kohls shopper | 5/22/12 |
| I hate going to kohls now. I am sick of being pressured to open a kohls charge everytime I shop. I have heard they cut the associates hours when they don't get enough people to sign up for the charge card so I feel bad saying no, but I want to shop in peace and not be hassled. | |
| Lisa | 5/22/12 |
| After returning several items, Kohl's offered me a corporate refund. That is a joke! They say you will have it in 7-10 days. I, now have been waiting 5 months, and still no end in sight. They give you a number to call to check on the refund, but they never answer the phone. I have waited over an hour on hold and finally had to hang up. They , literally, are stealing from us! I have 3 other friends waiting on corporate refunds for over 6 months and they cannot reach Kohl's either. When calling their customer service to complain, their response is, "You'll have to call corporate. We don't deal with that." This is just plain robbery. | |
| Disgruntled Employee | 5/23/12 |
| After a couple years of servitude at Kohl's I've learned that your success or failure as an employee depends greatly on who your Manager is. Some are so cliqueish and high school like its difficult to get hours as you aren't apart of their group. Its ridiculous at times - just want to throw your hands up and give up. | |
| ruth | 5/9/12 |
| the store in winston salem north carolina is always a mess no body picks up anything the night before it always looks junkie i will not shop there anymore | |
| Pissed off employee | 5/12/12 |
| Kohl's Westfield, IN harrasses their employees about getting Kohl's Credit Cards and penalizes them if they don't meet the requirements. If a customer says NO, you are EXPECTED to push on...telling them about the so-called wonderful benefits of having a charge card. Really? In today's economy? A customer told me persistence is fine in some instances, when appropriately placed. This store's management does not care. Their mentality is push-on regardless. Does the customer get angry with the Store Manager or the POS person? Obviously the latter. If you do not get the required amount of credit cards, your hours are cut and you are constantly being told to step up your game. Unbelievable! Tell me these so-called Managers are not getting a financial reward for how many credit cards their employees get for their store! Yet do the employees get any financial rewards? Hell no! Now the latest thing is to refer customers to the online survey and tell them to give our store all "highly satisfieds"...obviously Management doesn't know the reason behind online store surveys - they are for customer OPINIONS good, bad or otherwise - NOT for store personnel persuasion tactics designed to influence customer's opinions! Customer's have opinions of their own, which is why they offer online surveys to begin with. MORE POWER TO THE CUSTOMER! SHOP ELSEWHERE FOR YOUR HARD EARNED MONEY. | |
| Val | 5/13/12 |
| First of all I only put a star because I had to but if the option was there for none I would have chose that one. Kohls has been good to me so far the three years I have shopped there, never any issues combining coupons and I have never been haggled to get a ccard but just recently I have been told that kohls is changing there kohls cash policy. Now if I make a purchase for let's say mothers day gift and receive kohls cash, if my mother returns it even with a gift receipt I will lose the value of my kohls cash. This is a new policy that I don't know why they are applying this it makes no sense I give you my hard earned money and u keep it and take away my kohls cash. Now I'm going to have to hurry and spend it before my mother might return her gift or I'm out $10 additional. This is horrible and I hope they take it back because I don't see how that works well for the customer...Makes me not want to spend more than $45 | |
| Tamu | 5/16/12 |
| Kohls hires the weirdest people who have way less mannerisms than my 5 yr old ! Thru r rude ! Especially if u are not white ! They shrug n make fun of u ! Managers do nothing about it either no point talking to them ! Anyways i love Macy's that's my store ! | |
Roni  | 4/24/12 |
| You have a booklet out showing a leather storage bench. I was told by different employees NOT AVAILABLE. Today I had a manager by the name of kim who tried so hard to find it for me as well as a young man by the name of Brian. They called on the black phone in the back.What a waste. That gentleman gave me such a run aroun story. I want to know why it doesn't even have a sku.It was in the all-day doorbusters book on page 48.I do alot of shopping in your Melville store but when it comes to ordering on the kiosk or the phone it stinks. Please reply to me as I really like this ottoman. Thank you-Roni 631 421 5106 or rsjela@optonline.net | |
| Linda | 4/17/12 |
| Why doesn't Kohls offer scooters for the disabled??? I am a 39 year old who loves to shop. I always went to Kohls for there good sales in their stores. In 1997 I was diagnosed with Multiple Sclerosis and I can not walk around stores anymore. I enjoy Walmart and Meijers because I can get dropped off and shop for hours due to the fact that they offer electric scooters to their customers. Isn't there a disability act out there of some sort? I wish Kohls would also have these for their disabled customers or are their racks to full to allow access? | |
| | 4/11/12 |
| kohls you should pay your employees better instead of you all getting richer.poor associates working hard to make a dollar and pushing credits are so annoying i hate shopping there everytime i turn around someone is asking i would like to shop in peace,and when i need help in a deptment there is no one around how funny is that. | |
jessica  | 4/13/12 |
| Hi. Im a 2-7 supervisor at kohls and from reading a lot of these it doesnt sound like my job i work at 1381 sun valley ca. And we have never ever ever had a customer complain as most of you guys im sorry for what other stores have done to you guys on behave of kohls. We have almost an 86% rating of highy satisfying customer service we try to make GREAT stand out G for greet. R for request of credit E for email A for ask about survey and T thank the customer we also have the yes we can policy which allows us to benifit the customer as to go as low as 50% the company lets us but some districts are snotty when it comes to that. I will re assure u if you look a kohls up with a better rating youll eat ur words. Not all kohls are bad atleast i know my work is not we have dm and had a vp i believe come to my work we are always #1 in credit we dnt bother customers if they dnt want a kc but we do let them know about the extra savings. Next time call help desk for issues much faster. | |
| Tj Johnson | 4/3/12 |
| I shopped @ khols one time just to get two pair of shorts and I will never go there again @ the culpeper Location in Virginia! Somehow just my luck when I go to purchase my items something is wrong with the visa machines worldwide or something strange like that? So they told me my card was declined and 3 days later a purchase of 41.98 was posted to my account not pending posted from Khols. I sat on the phone back and fourt for 2.5 hours with my bank and Khols "management!" I didnt even want nothing anymore after that but just my money back! I was tired of the run around Khols told me I needed to get the money back from my bank and my bank told me to get it from Khols...?? Khols finally allowed me to get my refund and I got off work and went there just to find out that they couldn't anymore I had to wait 10 days to get a coorporate refund of a gift card for store merchandise! I DONT WANT NOTHING FROM KHOLS ANYMORE A WASTE OF 40.00 OF SOMETHING THAT I DO NOT WANT! I will never be going back to a Khols again! For some reason everyone acts like they have no knowledge of what they are doing giving people the run around! Never again Khols. | |
| Cathy | 4/2/12 |
| Well, I guess I'm another customer who is not satisfied with Kohl's. I deal with the Sarasota, Florida store at University Parkway. I first purchase a Bobby Flay dinnerware set only to find pieces broken. Brought it back and got another one, guess what more pieces broken. Another trip back to Kohl's. No more Bobby Flay dinnerware for me so instead I bought Fiesta dinnerware and serving pieces and flatware totaling close to five hundred dollars. My first purchase was 7 sets of Fiesta dinnerware and after arriving home and taking them out of the boxes we found 3 sets to have pieces broken or chipped. Back to Kohl's again. We bought another 5 sets to total 12 dinnerware sets and also came home with another 3 sets that we had brought back because of broken pieces totaling 8 sets. Again, unpacking all of them only to find more broken pieces. Went back to the store again. Came home again and found one more set to have a salad dish chipped. Called the store to see if they could send me another one instead of making a fifth trip to the store at an expense of $8+ dollars of gas each time-total of $40 in gas for returns. The supposedly supervisor of the home department (Mike) was very obnoxious, rude, and yelling at the top of his lungs at me calling me a liar. This guy seriously needs some counseling. Finally, after I had a chance to ask for a Manager he referred me to a Lucinda B who said they could not send me the piece I needed and I would have to make another trip to the store, but she would compensate me with coupons (who knows what kind of coupons) and if she wasn't there it would be at customer service waiting for me. I asked her if I needed to bring the box and receipt with me and she told me no only the plate that needed to be returned. I did so, and guess what, there was a set waiting for me but with a chipped plate. Why didn't she check this set out before I came. Also, there were no coupons waiting for me. Well, the associate talked to the Manager and she asked me where the receipt was and I told her that Lucinda said I didn't need it too just bring in the plate. It looked like she didn't believe me and finally said she would give me a $10 Kohl's cash for my disappointment. I believe they are screwing their customers. Five times going back and forth and I finally only get a $10 Kohl's cash. No real cash. I will be closing out my account as soon as I speak to a real supervisor or manager who can understand and have empathy for me. | |
| Leslie T | 3/30/12 |
| Do NOT ever get a Kohl's card!! I have used Kohl's for 8 years, always paid my bill on time (in full and sometimes with a credit), went out of the country and missed a payment. Paid it in full and they ruined my credit rating and now have an ding on my credit rating for six years. It has prevented me from refinancing my home at a reasonable rate. My mortgage broker tells me they are notorious for this!! BEWARE!!!! Complained and complained but never received a letter back after sending my letter return receipt. I tore up my card and sent it to the CEO. I encourage everyone else to do this. Shame on them and it seems funny that I have never had this happen with any other department store credit card! | |
| Mrs. Martinez | 3/25/12 |
| This past march 14 2012 the manager Mike Robson at Kohl's #0642 in texas made a false accusation about me to the police and requested that the police issue me a tresspassing warning. He said that i was causing disturbance demanding for an apology after i found out that they had fail to remove the sucurity tags. He reported that he had escorted me out the store and that i continued to creat disturbance in the parking lot. I would like to have legal representation because the video footage will prove that he falselly acused me. For now all i can do is make people aware of Mr. Mike Robson and how far away he gets when he gets mad at a customer. this manager is at Kohl's on agora parkway on the forum in selma tx neer converse tx. i have called twice to report his criminal actions and till this day im still waiting for the distric manager to get back with me :( | |
| If Kohl's screws your oder up, you're screwed!!! | 3/27/12 |
| This is not a question...it is a complaint. On 3/15/12, I ordered 3 items from Kohls.com.All 3 items were women's sleepwear, and were for a vacation I am taking on 3/29. I received my order and to my surprise I received 2 toddler lime green poco-dotted jackets. I called 1-866-887-8884 & was on the phone with Carlos for 37 minutes of which I was on hold for over 15 minutes waiting on his supervisor. Called again with a 27 minute phone call with Rommel and then to Posco only to be told that they could reorder the items I originally ordered but could not credit my account for the items I originally ordered but did not receive. In other words, Kohl's was going to charge my account twice for the items I ordered until they got their $25 3T & 4T jackets returned to their warehouse. Why should I have to pay $160 for $80 worth of merchandise that I have not received? Kohl's made the error and I shouldn't have to pay for your mistake. I want my account credited back for the 3 items I did not receive immediately, and I want a call from someone regarding this issue. I want someone to call me that has the authority to fix this problem. I love Kohl's & shop in-store and on-line frequently but if this is the way you operate when YOU make a huge mistake, you've received my business for the last time. | |
| Need of hours | 3/27/12 |
| I have worked for Kohl's for 5 years now. I work very hard at what I do and can work at just about every department in the store, from unloading the truck to POS to merchandising and yet the management of our store only uses me one or two days a week, for only 4-5 hours a day.....I CAN'T live on 5 hours a week. Hoping the corporate office reads this and does something about this ( check out store 636 ) This store keep hiring more people, but doesn't use the employees they already have????? There are several of us here in the same boat and want something done about it!!! One girl has only worked a total of 3 days, this whole year....WHY????? Lay off the new one and give the hours to the ones who have been there for years. I love my job and want to keep working for this company, but I/we NEED more hour. How would you in the office or in management like it if you had to try to make it on less then a week wage for a month????? Employees of need of more hours....please help us!!! | |
| pissed off mother of employee of Kohl;s | 3/23/12 |
| I do hope someone from the so called head office reads this because I am fed up with this store. What I want to know is if my daughter has done such a bad job why does Kohls cut her hours but does not fire her. Why because they lied. Look out Kohls because I am about to contact a lawyer and reporters and anyone else I can. This company wants to be cut throats liers and not have the guts to treat the employees like humans, then so we can be the same way. You want trouble good you can have it. I am so fed up with the lies this company puts out now I am going to fight back. | |
| Mike | 3/20/12 |
| Kohls sucks. I will never spend money at their store again. I will however tell everone who will listen why Kohls does not deserve their business. Apparently kohls has a a new "system" that discourages the use of personal checks. They don't post this policy anywhere in the store or on the front door. They wait until you have shopped, selected your items, waited in line and try to give them your hard earned money to embaress you and treat you like you are a criminal because you want to pay by check. Then they ask you for a credit card in addition to your local check, drawn on a local bank and submitted with a driver's license with a local address. This was for a total amount of $170 of items. When the manager finally responded I told her that i wanted to pay by check. If i wanted to use my credit card I would have done that already. Her response was to say that she was sorry but that was the way it was. My answer to her was that I am not sorry, I will just give my money to another business. I have never bounced a check, have near perfect credit and everyone else in town will bend over backwards to accept any type of payment. That is why Kohls sucks. | |
Cheryl  | 3/21/12 |
| I really only have one complaint about Kohl's, the pushing of their credit card. 9 out of 10 times when I check out I am down right borderline harassed about opening a Kohl's charge. Infact there is one particular cashier that I have seen at our Kohl's for several years and I REFUSE to get in her line. I don't care if I have to wait twice as long to check out. She repeatedly tries to get you to open a Kohl's charge, then starts shaking her head and heavy sighing when you don't, acting like your stupid for not getting one. The last time she waited on me she started asking me what my interest rates were on my other credit cards! Totally inappropriate! It is my understanding that Kohl's employees will be terminated if they do not get xx amount of people to open up charge accounts. You should be ashamed of yourselves. You have created rude and unprofessional employees. I was even approached recently in the middle of the store about opening a charge account. Really? Now your customers can't even shop without being harrassed! JcPenney's is right across the street, and their prices are lower now, is all I gotta say. | |
| sandy | 3/17/12 |
| As of today i am done shopping at Kohls. This is the LAST time i will walk in that dept store, and be treated so horribly in a place i spend MY HARD EARNED MONEY. They have the WORST customer service i have ever seen. I am not fond of going to the mall, but will do so now, before walking into another Kohls. And that goes for anyone i can convince not to also, and if ask'd will tell them, go to Penny's, macys, belks, ANYWHERE, but Kohls. I work in the medical field and have all my life and if i we're to treat people as rudely and unprofessinal as this chain store i would not have a job. With the econmy as bad as it is and only getting worse, you would thing they would think of ways to keep customers, not run them off, ruining a day off from their very RUDE personnel. I can find any store to take my money and smile while doing so. | |
| bob | 3/12/12 |
| Horrible- they put our check through the bank twice for payment for our charge account. The bank stopped one payment, now they are harrassing us for the money that we already paid them. They will not let you talk to anyone on the phone when you call. I am told to fax the cancelled check and bank statements and they will get back to me. Since the end of October, not one person has called us back. Everytime I call I have to go through it again. They claim to never have gotten our faxes. About 2 weeks ago they admitted they received them and are reviewing them. We got a letter yesterday that they found we still owe them $32.69, plus interest charges. I spent half the day on the phone with them, and the Finance department does not accept phone calls. The person I spoke to said he would send them an email. We have been a loyal customer for 8 years. We have never paid our bill late in 8 years- they can't even give us the decency to return a phone call? This is the worst company I have ever dealt with. | |
| . | 3/15/12 |
| I’m an employee of Kohl’s and I’ve been there for six months so far and while I like it, there are a few things I don‘t favor. I work at a great store in central Florida that places first and second in many categories such as customer service, credit, loss prevention ,and cleanliness in our district. We work hard to keep it that way, and it’s nice to see it pays off in the end. Now I know every store isn’t like ours, and it’s a shame so many of you (customers and employees alike) are having such poor experiences at your Kohls. I may not get paid much, but as a 21 year old, 7.75 an hour is perfectly fine for me right now, as I’m just starting out. As a part time associate, I get pretty decent hours. Sometimes I do feel a bit over-worked at times, but for the most part I feel I’m appreciated all around the store for always doing things quickly and efficiently. My managers are awesome, I have a few favorites I enjoy working with. There are only two that I feel I can never quite please though. See, if you’re an associate, you’ll know what I’m talking about with the Yes You Did notes. The YYDs are notes of appreciation from co-workers or managers and we have this thing that if you collect enough of ‘em in a category (ie customer service), you get neat little bronze, silver or gold pins to show off on your lanyard around your neck. I like getting things that show my hard work, especially because it shows appreciation in this case, but the two managers I mentioned earlier…We’ll call ’em A and M, I can NEVER seem to work hard enough to receive a YYD from them. They can assign me six things at once to do, and I’ll get it done, they’ll like what they see, and I feel good about myself. They’ll thank me verbally (which you would think would be enough; it’s not to me), yet they won’t show it on paper toward me. The thing I don’t understand is A and M write these YYDs for other employees consistently (who do maybe one thing) and they praise ’em for it. I’m lost at what I need to do to get a thank you on paper! It may not seem like a big deal to you, but to me, I really wish it’d happen. I just keep working hard though and do my best. At times, my managers can get on us for getting people to sign up for a Kohl’s Charge (which I hate asking people to do, but oh well, it takes two seconds to ask and if you say no, I won’t pester you any further like I‘ve seen some other department store employees do.) My managers don’t mind if a few of us aren’t successful in getting credit or email, but at the end of the day, we generally meet our quota, so they never get their panties in a bundle, lol, which is nice. They also don’t treat us differently or cut our hours if we never get credit (which I think is terrible some stores are doing!) They only cut our hours if we slack in our department (not putting things back, keeping it clean) which is a good way to get the slacker to realize they need to up their game. Another thing that bugs me a bit are our products. Not the clothing, but our bedding and bath and house-wares (the departments I work). As a customer, I wouldn’t shop in those departments, lol, just because I find their products are either cheaply made and over priced or awesomely made and TOO overpriced. Most of the time when a customer calls me to find a product in bedding, we won’t have it. Those few things are really my only gripe with working there. Other than that, we get food catered into us, have little get-togethers, do our charity events, and it’s great. I like what I do, and I don’t see myself leaving anytime soon. J | |
| Mike Nealon | 3/3/12 |
| I have been buying mens suits, shirts etc. from Kohl's for the past 7 years. I am 68 years old and for some reason my body doesn't fit the 90%+ of the SLIM styles offered by Kohl's. Kohl's had made a policy change of focusing on the younger generation who, for now, can ware these SLIM suits etc. I hate to say good bye to Kohl's but I am now buying suits and men's ware from Macy's, Men's Warehouse, and Jos A.Bank's. As for your coupons and your pricing in general, anyone who thinks they are getting a deal from 30% of or Kohl's cash needs to take Econ 201...this is a marketing ploy. Pick an item you can purchase from another store and compare prices. The item that comes to mind for me is LEVI jeans...their 30% off brings it down to the everyday price of local merchants. I no longer shop at Kohl's and no longer wish to be associated with them. Michael E. Nealon Frisco, TX | |
| Managment | 2/28/12 |
| Hourly associates are overworked and underpaid. Company preaches work, life balance, but they don’t walk the talk. I would never recommend anyone to join this team. This company has grown too fast, that it has lost there human touch for their employees. Too many new chiefs with new ideas are destroying this family business. If you are an exempt associate think twice before selling your soul for money. Beware!!! | |
| | 2/22/12 |
| do not shop at the kohls in wadsworth ohio. i was told tonight that i am not allowed to ever use a coupon in there again. yes you read that right. i receive their emails with the $5 or $10 off coupon attached to them. i use 1 per day, and when my husband, son & i went in tonight the manager stated that i was not allowed to use anymore coupons in his store. now the coupon states "one per customer". not one per day. my 2 girlfriends and i were told that we were only allowed to use 1 coupon per day. every day you go in to their stores you are a customer so i should be allowed to use a coupon. i feel sorry for all the people that get treated like shit when they go to try to use their coupons. good luck y'all | |
| Tonya | 2/20/12 |
| I was charged twice on my bank account and cannot seem to get a quick response from anybody. I will not be shopping an kohls anymore. The managers just give you the run around becuase they have no idea what to do. This is not how a business should be ran! | |
| Marci | 2/18/12 |
| As the lucky recipient of the I-Pad, I thank you for this most unexpected windfall! This is one more reason that Kohls in Wallingford,CT, is a GREAT place to work, even for part-timers like me! My Co-Workers are the BEST! Special thanx to my managers, Laura & Maria, who gave me the Chance to be picked (Yes You Did!). Loveya Bye!!! ;) | |
| Anonymous | 2/19/12 |
| I shopped at the kohls in torrance a few days ago and had such a horrible experience. I have to say i have never been so humilated and treated so bad by anyone. The store manager named diana had such a bad attitude and didnt even try to help me. She had another employee help instead. Ill never shop there again very poor customer service!!! | |
| Janet V | 2/17/12 |
| Do NOT GET A KOHL'S CHARGE!!! I was unable to pay my bill online because their system is awful and they didn't email me my password right away. I forgot to go back and pay on time. I receive a statement charging me an extra $15.00, more then half of what I owed, 10 days past due. I called and they refused to remove the $15.00 so I cancelled and will NEVER shop their again. The customer service lady was condisending, acting like I was some sort of dirtbag who couldn't afford a $26.00 bill. Most credit card companies will remove the late fee, 1 time. Not Kohls!!! Come to think of it, I emailed them a complaint, over a year ago and never receive a reply. POOR CUSTOMER SERVICE means they don't care about their customers. DO NOT SHOP AT KOHL"S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 | |
| K | 2/14/12 |
| Since when should a cashier's hours be based upon how many "credits" we get? I thought the whole point was to be helpful to the customer, not nag them into debt!! It's not my fault if customers don't want a Kohls charge or already have one, yet, I don't get hours (4 hours in TWO WEEKS)if I don't get credits. No one told me that when I was hired. No one even mentioned anything about asking customers about Kohls charges. PLUS, the training was basically, "Here's the register, now do it, and don't mess up." | |
| jacobo quintero | 2/14/12 |
| From Managua nicargua, I need your help kohls headquarters, its regarding accedo tech or 24/7 here in nicaragua they owned me money tell them to pay me pls,my TELPHONE IS 505/84893750 American people help me pls | |
| | 2/16/12 |
| I have had a terrible experiance at the Longmont Colorado Kohls store. I have been inquiring about a refund that should have been credited back to my account. I have spoken with three different manager all of whom were no help. One told me to call the 1 800 number and the other two referred me to two different people all of whom were no help what so ever. The managers are so incompotent then who else am I supposed to speak with about this? This is crazy! Terrible customer service! | |
| Jane Waller | 2/16/12 |
| I returned a vacuum cleaner to Kohl's in Lakeland, Fl. I was given a reciept for the return for over $600.00. On the reciept it stated that if I had not gotten my refund from the corporate office in 7 to 10 business days, to call the number provided on the reciept. It has been sixteen business days and I have tried to call the number given, but nobody ever answers and after waiting several times up to 22 minutes. I also have left my telephone number for a return call. I expected to get a return call, but that never happened either. I called the store manager at the Kohl's store I purchased the vacuum, but the manager would not come to the phone and told the person who answered, to tell me it is out of their hands and in Corporate hands.I asked for the Corporate telephone number and was answered by more computer messages. I left a message and never heard back from them. I am really worried that I won't get my $600.00 + due to me. I will not do business with Kohl's again. | |
| Anonymous | 2/11/12 |
| The is this supervisor name irma juarez that is trying to get employees fired. She works in torrance ca. so be careful with her. Also the store manager diana distrubutes coupons basically makes copies of the coupons and hands them out to employees. I think that store should go under investigation! Its so sad to see employees scared to put a stop to this mistreatment. | |
| Thomas Hollidge | 2/8/12 |
| Women love to shop, men just follow. If Kohls had a place for the men to sit and complain while waiting, our shopping experience would be a great. If seats were available when we enter to store, they would find us at the check out when ready to pay. Also, seats for children in their dept.area would help. Men who do not bring their spouses during sporting events on TV might come if there was a place to watch them while they spend their money. | |
| Feeling Punished~RI | 2/7/12 |
| That star rating is for the treatment of employees.I agree with the poster named 'Fed up with Kohl's'.It makes no difference if you never call out sick,always show for your shift no matter how you feel that day,show courtesy to and help customers,help other associates or volunteer for charity events,none of that matters to Kohl's.........if you don't get them credit,you get no work......How unfair is that? The employees that work a second job get the hours as well,again how fair is that? It is kind of hard to go to work the few days your scheduled and be cheery and 'smile and say hi' when you don't feel as good about your job anymore.I feel so unappreciated and feel like I am being punished....We won't go into the lack of total,overall moral since Management has been changed....You just wanna go,if your lucky to have hours,get your job done and make no extra effort anymore. | |
| Bea | 2/4/12 |
| Yesterday I was at a Kohls and there was a customer ahead of me who had a leather coat on with the tags still attached to it. I told the manager of the store and he watched her walk out of the store and did nothing at all about it. Why?? anyone know why the manager would not have done nothing. | |
| Mr Villa | 2/4/12 |
| Hi there my name is Mr Villa Customer whit you guys since 2010 unfortunate I was force to close my account whit you company on February 2/2012 after an issue over the phone whit one of yours customer service representative ,he accuse me basically of irresponsible for not being on time on my payments,which if you look closely to my account and review closely that was not the case, Well I fell attacked for this gentlemen (victor)over the phone I try to explain that the page was not let it me access to my account , Seem like you guys page delays a lot Sending the email verification ,and got tired of waiting Just wanted to pay over the phone. Which I did I made a payment of 75.00 dlls thru automated payment that Went Ok . Well just to make Sure I decide to spoke to a representative To corroborate I was not gona be charged for a late fee or anything ,than that. Was wen I got attack by hem I try to explain to hem on repetitive number times,what my problem. Than I got tired of being accuse of irresponsible ,I ask for a supervisor after along journey on hold Cain lost my patient,than I tough for a minute that way I was treated than just come to the conclusion of Closing my account ,I think we are on country where no one is above anybody we are equal right ? The super visor mr Andrew try to convene me to not make that decision, I defiantly make clear to hem that I'm not longer interested on making business whit your company . It's sad because buying on that store was always a pleasure, but just to think that for whatever reason I need to make a call. To a customer representative that will ruin my day from my previous experience on those type of calls. Anyways just. Wanted to share that to however its on charge of that One of my recommendations will be just to advice your people to take a look on that account before even talk to a customer . Thank you for your time. I hope this help the people ho manage the hiring and review that Cain of people you guys have as employes ,because I'm not the only one whit those issues ,I heard that a lot whit friends and family you guys are loosing customers, | |
| howie | 2/5/12 |
| I work for Kohl's. They use US Bank's Skylight card for our payroll. For the last 3 weeks in a row someone has stolen every dollar off my payroll card. I have reported this to HR but they say there is nothingthey can do. I KNOW THIS IS A LIE. MY FATHER WORKS IN HEALTHCARE FOR AN AGENCY AND IT HAPPENED TO HIM. HIS COMPANY CALLED SKYLIGHT AND HAD A NEW CARD AND PASSWORD PUT IN THE SYSTEM THAT DAY HE TECEIVED A TEMPORARY CARD ON THE SPOT FROM HIS EMPLOYER AND HIS PERMANENT ONE CAME IN THE MAIL IN A WEEK. KOHL'S had better fix this issue this week 2/ 5/2012 or I AM SEEKING LEGAL ASSISTANCE AGAINST THE LOCATION IN OVERLAND PARK, KANSAS AND THE CORPORATE OFFICE IF I GET NO SATISFACTION. I WILL NEVER WORK OR SHOP AT ANY OF THEIR STORES AGAIN. I AM CURREMTLY EMPLOYED BY THEM BUT I AM LOOKING FOR A LEGITIMATE COMPANY TO WORK FOR. | |
| LPO | 2/2/12 |
| Since when does anyone get transfer from one store to the next without there knowledge or even spoken to you as to why,as far as i know you are asked or you yourself will ask for a transfer. Not one time yet has LPM or LPDM has spoken to me about this transfer. All i was told that it was what LPDM wanted and if I don't like it I can go work elsewhere,I was never taught to speak that way to anyone nor did I ever so as for a LPDM you should learn how to speak to others with respect. And for the record I was on the top performance and was switched with someone at the bottom of the list..KINDNESS AND RESPECT IS ALWAYS THE BEST POLICY JUST LIKE YES WE CAN OR IS THAT YES WE CAN DO WHAT WE WANT TO DO WITH OUR EMPLOYEES!! PS don't get me wrong I do love kohl's.. | |
| Jasmine | 2/1/12 |
| Wow. Obviously I have a different opinion from you people :/ I love Kohl's. I don't know why you guys aren't getting a lot of hours but mine are fine... I do kind of wish I had more free time though; weekends off would be nice. I've only been working at Kohl's for a bit over 2 months but I really like it :) we get ice cream parties, catering, flat screen TV and massage chair for the break room, ect. ps- I work at the Kohl's in EC, MD | |
| Mrs Burger | 1/28/12 |
| Kohls at Westgate, Ohio is just awful-the staff are mean and arrogant-today as I tried to purchase two gifts from my daughters wedding registery-i was told i could not use two coupons-these were two different transactions-two seperate gifts from registry-one from me and one from my mother-Trust me, after this experience we are finished at Kohl's! Lots of store's want our business! | |
| Fed up with Kohl's | 1/29/12 |
| I am so fed up with corporate America I would not be able to put it in words. If you are an employee and do not make enough credit sales you get no work. It does not matter that people who work there are on SS or trying to go to school. Not to mention that people get angry because employees hound the customer to take out a credit card. How stupid is the corporate world? Pretty stupid. Because of Kohl.s way of doing things, I have made it my mission to hurt them the only way it matters to them. Money!!!! From now on I am going to do all I can to get people not to shop there. Congrats Kohl.s | |
| Shaun. | 1/25/12 |
| Think the Company is great and the sales staff except for one is awesome..Alex The manager. in the apple valley plaza in smithfield RI..She is very rude when being spoke to.. Find it non-friendly and think The store manager is not that far away of being just like her..I think a company should all work together..Like the store but seems like walmart is the place to shop..Everyone there including the managers are wonderful.. sorry to say this but customers/sales help should not began at all be spoking to that way of what i have seen more than a dozen of times shopping with my Mom.. | |
| Julie Smith | 1/21/12 |
| Kohls Wedding registry procedure is awful and the website lies. I was told guest could ship things from my registry to themselves or ship it to me. That is not true, the guest dont have the option to ship gifts to themselves, so they are not wanting to buy things at all from their because the only option is to have the gift shipped directly to me. Noone wants to show up to a bridal shower empty handed and have me get their gift just shipped to me in a kohls box for me to open and figure out who it is from. That is not right and the website says they will have the option, I spent hours on the phone with customer service in INDIA who were rude and wouldnt help told me I didnt understand how registries work. I went to the store and all they did was call the same number I called and said the same, I submitted several emails and keep getting scripted responses. | |
| maryland | 1/19/12 |
| The kohls store in California, Maryland is a joke the Store Manager is from West Virginia, and all his fat ass do is lie and blow up the company card feeding his face, and the click of managers and department heads. He is a redneck and it really shows in the working of his employees. They are so fake with their redneck ways. Hopefully the company will get him, and his click for the stealing that they all been doing from the store. He, and his click check each other out at the registers ringing each other up on the cash registers all the dirty things they say and do to people is going too take them down. They all are trash!!!!!!! | |
| judy boone | 1/17/12 |
| Your Manager at the khols'store at the landtown area, you all need to speech to her she is so mean towards her staff members and also to some customers.I heard her speake to someone with a tone FROM HELL!she is and so Disrespectful ! I will never shop at your store again!You need to get her in order when it comes to peoples' FEELINGS! she act like she dnt' care at all! GET RID OF HER! 3344princess anne rd.virginia beach va 23453,store no. 1135 | |
| judy boone | 1/17/12 |
| GOOD AFTERNOON! Frist i would like to say your male officer that you have HE is very good by putting the children that were stealing out of your store!he was very helpful to me and my family.he was very good by getting us help and explaning the situation to us very clam.You should have more him around ,that store manager is so wicked! princess anne store 1135 virginia beach ,va 368-0424! | |
| Anonomous | 1/19/12 |
| I personally think that all you complainers out there want something for free. I worked for Kohls for 10 years and it was the BEST company ever to work for. They are fair and consistent with their employees and their customers. The problem is times are hard for everyone.. Yes sometimes the coupons are a little much with all the discounts, and the Kohls cash ..10 off coupons etc... But they are VERY clear if you take the time to read them...so all you COMPLAINERS out there that don't always get your way...quit being so rude to other people and you might actually get more out of people than ruffling their feathers which...obviously gets you nothing..I love kohls and will always be a faithful shopper !!! | |
| Doreen Pancirov | 1/13/12 |
| I was very disappointed by you misleading ad you keep running. You state that as long as you have used your Kohls credit card you can return the item at any time, when in fact you will only go back 6 months, after that you will only receive lowest price for which the item sold for. Also, I purchased a Hello Kitty puzzle for my daughter which had three blank pieces. No where on the box was a number or e-mail address to contact the company, which was located in China. I feel if you are selling a product someone should at least be responsible enough to make sure there is a way of contacting the company in case of any problems. I used to love your stores and spent a lot of money with you, but I feel you are just becoming greedy and not looking out for you customers. | |
| John Hendrickson | 1/14/12 |
| My wife buys a pair of pants which do not fit right. So I return them. I told woman behind the counter that she had charged them on her Kohl's card and could she just charge it back. No, she says, because my wife is not present. All she can do is issue a store credit. I said I can give them the information and all we want is to credit the account, not make a purchase. Nope, she says, if my wife is not standing there then she cannot do anything more than give a store credit. I do not get it. Does Kohl's think we have nothing better to do than to drive back and forth just so my wife can be standing there just so they can enter a credit on the account. What idiots. It was not like I was trying to charge something. THAT I could understand. I will be cutting up our Kohl's cards and returning them. If they are so inflexible and ridiculous then we can live without them. There is Marshalls, Macy's, Lord n Taylor, and many more stores around to shop at. | |
| Ashley | 1/12/12 |
| The managers at the Kohls store I work at do not care about the employees that work hard. They only care about the employees that suck up no matter how little work these people actually do. People are threatened that if sales in their department don't pick up they will be fired. I personally know some of these people and can tell you they work very hard and cannot control how much money customers spend. It's ridiculous. One manager in particular was threatening an employee for not getting enough credits even though he is a great worker, great with customers and was doing everything he could to push credit. Another employee there is constantly getting threatened because their department isn't perfectly clean when this person is the only one that does any work so when they are not there the department gets messy and no one else carries any of the blame. I have never worked at a place where the hardest workers get the least amount of respect. Its simply unbelievable. A particular manager there hires only pretty young girls who are just pathetically stupid and lazy. I will be seeking other employment as soon as possible. | |
| Jimbo | 1/9/12 |
| What a bunch of whiny bi**es. The things being complained about are just pathetic. I swear if Kohl's handed out hundred dollar bills someone would complain that it was folded | |
| Lynn | 1/9/12 |
| Dee...almost everywhere, gift cards are not included in special deals, in fact, most of the the it's printed on the circulars, "Gift Cards Not Included." | |
| D.S | 1/9/12 |
| I work at Kohls now for close to 6 months and prior to this have shopped there and possess their credit card for years. I used to think the sales were pretty good but now that I work there I realize they manipulate the costs of items to make you think you're getting a good deal. And the merchandize is terrible--cheaply made stuff that is barely worthy of being stocked at a Dollar store. I admit some of their clearance items/prices are good deals but that is few and far between the norm. They do have an excellent return policy but because they sell such cheap crap it seeems too much stuff is returned. And the supervisors/managers have very little tact and people skills. Very rude people they are indeed! Kohl's pays just barely over minimum wage, schedules few hours a weeek and treat you like crap expecting you to do damn near everything with a smile all the while making just $7.50 an hour. No Bonuses for part time employees but they love to give you 'employee-discount-days' so that miniscule paycheck can be spent right there at Kohls---they work it sort of like old days when people worked for companies that owned the grocery/general store and all goods purchased were deducted from paycheck to the point you actually worked all week and owed company more than you made...So why am I still working there? Well, times are tough and I am looking for other opportunites and have appplied elsewhere so as soon as I get another gig I'm outta here! | |
| Phil | 1/10/12 |
| The Kohl's mens department is pathetic. I have gone to the Southaven, MS store and have decided never to go back. There is absolutely no sales help available and it is difficult to locate particular items. Pricing is outrageous. Today, Dockers khaki pants were $54. Suits were "Buy one and get one 50% off. Stupid. Most of us do not buy 2 suits at one time and if we did we would not be willing to pay the net price for the suits as the price is based on the "original" price which was never used as an individual price. In addition, they seem to be only carrying "skinny" suits and do not have any classic cut suits available. In the past I have bought Chaps suits and jackets and like them. I wear a 42R so I am not a huge person but the only clothes they have are cut so skinny that a 44 does not cover me. I know that Chaps makes the clothes but Kohls could stock additional styles and sizes. I used their online customer service email address to send my concerns and they immediately sent the acknowledgement letter but never replied to my concerns. I believe this particular store will close within a year as everyone I know is complaining about it. Too bad as there is a need here for such a store. There is a real need for a good men's department in the area. | |
| Former Employee | 1/4/12 |
| I'm a former Kohls employee. I called Corporate to ask why the process of claiming my unclaimed check, is taking so long. I did as the notice told me to! I sent the slip in by the cut off date, Dec. 10th...and I STILL haven't received my money! The man I spoke with said, and I quote ["The process takes some time. Unfortunately there are more important things that have to run by the system BEFORE we get to former employee's payroll properties. It should be sent out by the end of the month."] ...I was dumbfounded. I sighed heavily and wanted to tell him off SO badly. If former employees mean sh*t to them, then what kind of company are they running here!? I'm sure they've been sued for not sending unclaimed checks to past employees. Would NOT surprise me AT ALL. If I don't see the money by the end of the month, we're gonna have problems. | |
| Queenmother | 1/3/12 |
| I've certainly found a lot of people as disgusted as I am with Kohl's. I ordered 2 $100 gift cards the end of November 2011. One was for my daughter-in-law in Calif and one for my daughter-in-law in Colo., for Christmas. I got a conformation that they were shipped on Dec. 1, 2011. When I hadn't received either of them by Dec. 12, 2011, I called Customer Service. I could hardly understand the person I was speaking with and when I asked where he was located, he said Central America. He informed me that I should have them by the 14th. When it came and went and no cards, I called again and asked for a supervisor. I told him I wanted to cancel the orders and wanted my credit card credited immediately. He assured me that it would be done. On Dec. 15th I went to a Kohl's store and bought two $100 gift cards. On the 22 of Dec. I called my credit card company to check on the credit and they had not received a request for credit, yet. I called Kohl's customer service (ha!) two more times and got the same old run around! I received my credit card statement, today Jan. 3, 2012 and there was no credit for the cards I didn't receive. Then I called the credit card company to dispute the charge! This has caused me a great deal of trouble and stress. I have been a very good customer of Kohl's for years, but NO MORE! I am boycotting them and telling all my friends about the inept "customer service agents" they have. What a joke, they call them CUSTOMER SERVICE!!!!!!!!!! I ordered gift cards from Amazon and got them within 5 days, in the mail! I'm beginning to think Kohl's are THIEVES! I hope we can all ban together and force them out of business. | |
| Mandy | 1/3/12 |
| Twice I attempted to use Kohl's cash in the last two months, and on both occasions I was told that my Kohl's cash was not valid because I had "returned" the items on which I had earned the cash. Needless to say, I had returned nothing (or I would not be complaining); however, the manager at Kohl's Westchester, CA insisted that I had. Further, she refused to acknowledge that there was even a remote *possibilty* that I could be right and that something was fishy. When I called corporate headquarters to complain, I was informed that the items I had purchased had been returned on various dates at two different Kohl's locations. I then promptly gathered all the items that I had supposedly "returned" (which was not difficult because all of the items were in my home), brought them over to Kohl's, and marched up to the manager and informed her that I was there to return the previously returned items. The manager was so dense and perplexed that she couldn't speak, at which point a nearby cashier commented to her that I appeared to have a legitimate fraud claim, and that she needed to request an investigation. Note that I do not have a Kohl's credit card. These purchases were made with my bank debit card. I believe there are some rogue employees at the Kohl's in Westchester, California, or perhaps in Kohl's the corporate offices, who are stealing from the Company by issuing returns on debit card transactions and pocketing the cash. Interestingly, on both occassions, the returns were made one at a time over several days. Yes, I lost $40.00 in Kohl's cash - I really, really don't care, as I have no desire to ever set foot in that store again. However, the store records indicate that merchandise currently in my possession, namely two pairs of Levi 501 jeans, some black dress shoes, a flannel shirt, and some men's | |
| Jane | 1/2/12 |
| As a Kohl's shopper for many many years, I am becoming more and more disappointed in them. They encourage you to buy gift cards, and get a store credit on returns, but when you go to purchase something on their sales, 10%, 20% or 30% off, you can not use these cards. You can only purchase with your Kohl's charge card. Then you can't use these cards to pay your bill. They cards should are paid for, like cash, and should be able to be used. I'm with alot of you, slowing steering away from Kohls, and finding a different place to shop. Happy New Year. Maybe with enough complains, Kohl's will change. It worked with Bank of America and Verizon. :) | |
| Store Manager in Cincinnati is WICKED ! | 12/29/11 |
| Manger at the Western Hills/Dent store in Cincinnati is like a coupon Nazi. What's up with sending me more than one $5 off coupon but then telling me I can't use both of them in two separate transactions. Hey Kohl's, quit sending me coupons that I can't use, oh, and please fire the rude, arrogant, coupon nazi manager at that store. She's wicked ! | |
| Sarah | 12/28/11 |
| I work at Kohls and I can tell you some very shady stuff happens there. At least at the store I work at. I know someone who was promised a raise if he were to take a new position which would at first be a pay cut. He agreed only because he was promised a raise in a few months after taking the job. After more than enough time had passed this man asked about his raise and was told by that particular manager that he did not remember promising any raise. I believe that this guy was conned into taking the job because no one else dependable applied for the job so he was lied to so they would have someone reliable working for them at a lesser pay than promised. This is just one of many things I have personally witnessed. Very sad. | |
| mrs johnson | 12/28/11 |
| My daughter have gotton a sweater as a gift from Khols... As usual the security tag was left on the sweater. Having to drive several miles to get the security tag removed I was told that I have to have a receipt in order for them to remove it for proof of purchase. Now I am pretty sure that this happens all the time during the holiday season, cashier tend to forget to remove the tag, so when we made the trip to khols, we kindly asked for help, the team members name was Lisa, she noticably had an very mean attitude. We were standing in a long line at coustomer service and Lisa just showed off in front of the other customers which was so terrible. All we wanted to do was have the security device removed, that was the only simple right service she should have gave us. I left the store embarrased.It is so many people who are looking for jobs and cant find one because of carlessness on who is hired to work for Khols. Im sure I wold have received much better customer service for just a moment of Khols customer service time. | |
| Theresa | 12/22/11 |
| Well, there seems to be a pattern of complaining here. So I am going to break the chain and say I enjoy shopping at Kohls and they have always gone above and beyond in service. I have never had a issue returning something, getting a price adjustment when terms dictated, etc. I can understand their policy of not accepting checks over 250 due to fraud and would have immediately whipped out my debit card/ credit card and paid for same. And if they didn't work, went to the nearest teller and grabbed some cash. If you got it in the bank, get it, it may be a pain, but I am not going to beat a dead horse. Obviously that policy is in place for a reason, rules are rules. Every place has them. Kohls has a 10 dollar cash back with 50 spent, ten dollar off purchases, shopping discount passes, great clearances, etc. I personally think it is a great place to shop. Just my opinion, Merry Christmas! | |
| eric s | 12/22/11 |
| Dear tormented people, Let me inform you that Kohls is a great store! They have a great return policy which if I buy something and return it next year they still take it back and give you EXACTLY what I payed for! Regarding Kohls cash HELLO! Obviously if you return something With kohls cash you can get it back with store credit! Which can be cashed out! Duh! And regarding multiple coupons! Don't be an IDIOT! You expect to use 150 coupons for Your extended family or what?! Of course your a coupon addict and OBVIOUSLY know that you can get it back in store credit! Get a job! And regarding the Kohls cash don't expect to have 10 years to spend it! What? Do you want to accumulate more and help you pay your rent? Lets be realistic for a second stores will always be stores! They give us coupons to use! Lets thank God for that! And don't say stupid things like ooo they own meee money because I saw some earings that were 60% off! If they were they would be clearance! Get your little stories straight before you make them up! | |
| Brenda | 12/24/11 |
| Ordered on December 20 for shipment by December 24. They said GUARANTEED. I started calling them one week prior because the tracking number stated it would be delivered December 28. EVERY ONE OF THE CSRs I spoke with GUARANTEED delivery by December 24. The last one, Holly, on December 23 told me her SUPERVISORS had told all of them to tell the customers if they were promised by December 24, it WOULD BE DELIVERED. I got an email last night stating SORRY, IT WON'T BE COMING. HERE'S A $10 CERTIFICATE. What is Kohl's talking about? I don't want $10.....I want my GRANDSON'S CHRISTMAS TELESCOPE. The last call to Kohls.com I made today, the supervisor said "they should not have told you that it was guaranteed"... WHO'S LYING NOW? Then, she was going to transfer me to someone else and she hung up on me. I am so mad right now. I've already been charged too.. This is not setting right with me and needs to be followed up on. I WILL BE MAKING WAVES ON THIS. NO ONE MESSES WITH ME GIVING MY GRANDSON HIS PRESENT ON CHRISTMAS!! | |
| pissed off former emplyee and customer | 12/26/11 |
| That store sucks to shop at and work at... You get no respect from anyone and the managers will talk to u like ur an idiot even infront of other assosiates and customers.And when they fired me after i have been there for 2 years they sent me a letter in the mail didnt even have the respect to tell me to my face. Now it has been a week and they STILL havent payed me for my vacation time!!!! | |
| | 12/21/11 |
| I have contacted Khols Corporate (several different people) , but no one has returned emails or calls. , A few days ago, my 81-year-old father was shopping at the Surprise store; he is a frequent shopper there. He has been having a stomach problem (consent nausea), which may be cancer, we will know next week, as he will begin a treatment to diagnose his stomach problem. He had a serious episode at the Surprise store where he vomited in the store. As you can understand, it must have been quite embarrassing for him and his wife who was with him. However, to my utter shock, the store employees made him clean it up! If you can imagine seeing an 81-year-old man on his knees cleaning his vomit up with NO store employees assisting him, rather they were making him clean it! I am president of a non-profit organization, and I would never treat any person this way; thus, I will not let this one go away. Kohls should be ashamed at the treatment of this long-time customer, my father. I will be perusing this further. I wanted to write you first to indicate this matter. Edward at proslogos@gmail.com | |
| Linda Mosley | 12/16/11 |
| I wish I could put negative stars. Placed an order online on 11/24. It is now December 14th and package has not arrived. I have tracked it and it is bouncing back and forth between Mississippi and Atlanta for the past 20 days. I am in Tennessee! Part of the order was shipped and I received it in 4 days. Customer service is a joke, I have been patronized, lied to, I was told they would reship, I was told I can't cancel the order because it has already shipped, I was told they can't reship because then i will get a double shipment. I was told it would be investigated one day and the next another agent said they would start an investigation. I have talked to multiple customer service reps and a different answer every time. It is only $57 dollars but now it is personal. I shop at Kohl's quite frequently but won't anymore. As a manager at a major corporation this is not how customer service should work. | |
| Sean Graham | 12/17/11 |
| I was shopping at the Kohls location on 92Hwy right across from the Trader Joes grocery store going toward Alpharetta Hwy in Ga. When I was there I purchased a set of earrings sku number 038145589500 for $45. I have a friend who is in the jewelry business and wanted to look at the earrings. After he examined them, he informed me that they are not Sterling Silver the way that they were advertised. I don' t know if you were aware they these pieces are not as they are marked. but to me its very important to the customer that when they buy something, they don't receive something else. I trust Kohl's but after this incident, I don't know if that is possible any more | |
| YOUR Loss Kohls!! Will never be back!! | 12/19/11 |
| Kohls lost a good paying customer forever today. I tried to pay for my Christmas purchases with a check for $255.22---check would not go through. I was told by idiot manager and sales clerk to call the 1-888 number for customer service. I felt insulted and embarrassed as several other customers looked on while I stood at check-out. No doubt thinking in their minds, 'gee, this woman must be a bad check risk.' AARRGGHHH!!!!!!! And of course I was shopping at 10:30 pm during the extended holiday shopping hours on Sunday evening. AND of course customer service closes at 10:00pm but, as you will read in this post, customer service really is of no use to those want and willing to spend money, via a check, at a Kohls store!! When I called customer service Monday morning I was told there was ABSOLUTELY NO ISSUE with MY personal check according to their records. The issue is Kohls moronic policy!! They take it upon themselves to 'decline' checks during the holidays that are large because of all the returned checks that bounce at their store. WHAT!! I am ready and able to purchase my items WITH over $1000 in my checking account and they DECLINE to take my check because of the illegal, moronic fools out there that write bad checks!!!!!! Oh and get this----when I called customer service today, I asked the rep. if I went back to Kohls, would they now accept my check since I talked to customer service and I was assured that there was no issue with MY CHECK/account----She said 'NO'. The store would not be able to accept the check for that amount due to others that write bad checks during the holidays!!!!!! So then I said, 'okay, what if I write 2 checks, half the amount on each one?' Again I was told 'NO' because the amount on both checks would be too much in total!! SAY WHAT!! Oh yeah, but they would gladly take my credit card, any credit card, which I very rarely use (wallstreet/banks have screwed us over enough!). So basically, Kohls has told me to TAKE MY MONEY ELSEWHERE because I spend TOO MUCH AT THEIR STORES!! What type of idiots at the Kohls Corporation came up with this insane treatment for good customers?! Oh, I also left a voice mail with CEO of Kohls, Kevin Mansell's assistant. Apparently no one can get through to the head, corporate genius (and I use that word loosely!)who sits on his golden throne (Mansell made over $1,300,000+ last year) So be forewarned all you good customers that wish to pay for several items, using your checking account; their sub-standard, insulting policy towards check writing limits, which penalizes all legit check writers---means--SHOP ELSEWHERE! Or,if you will; TAKE YOUR MONEY AND SHOVE IT, CUZ WE DON'T WANT IT!! And believe you me,it will be a cold day in hell before I step foot in another Kohls store. And, I will encourage all I know and meet to avoid ALL Kohls stores!!! Kohls, you have not only my business but all the friends and others that I will pass on your 'idiot' handling of decent customers!!!!! There are too many fish in the sea for me to step foot in one of your stores EVER AGAIN!! Basically, Kohls has | |
| Lori | 12/20/11 |
| Have just got online to see if anyone else had been complaining about the Black Friday Kohls Cash offer. Really seems like it was a scam. I too had problems with the Black Friday Kohls cash offer. Placed two orders on Black Friday. Never received order confirmations, nor my Kohls Cash. Spoke to two different customer service agents within a week, stating they would so called "re-email" it to me. Never received it. Called again, again will re-email it to me, never received it. Called a 4th time and an agent gave me a so called Kohls Cash confirmation # to use at the store. So I play the fool and go to the store, do some shopping, stood in line for a half hour while the cashier tried to figure it out, only to have the manager just give me a partial discount on my order. Called headquarters again that day disgusted with the service, many apologies and still no resolve other then to say that they would be sending me a gift card in the mail, in the amount of the supposed Kohls Cash they never gave me. The gift card never shows up, but surprise surprise, a new Kohls credit card did. Then after headquarters reviewed the notes that they were suppose to forward me a gift card, I instead get an email telling me they would not be crediting my credit card per my request! WHAT ? I never even asked for that. Now I'm in total disbelief. So I call again to the head quarters, this time I'm not happy with their serverely poor customer service, or should I say altogether bad service ! Now they tell me that they will finally just give me a credit on my credit card and more apologies... I will hardly beleive it if they finally follow thru at this point. Really amazing ! I can say that I'm probably done with Kohls, I will go back to the other retail departmment stores to do my shopping from now on. I agree with the other bloggers, new management is in order for Kohls, it appears to be a real mess over there. | |
| lordstanley011 | 12/13/11 |
| Thank you so much for the prompt response to our concerns regarding service and quality at your Store #8 in Troy MI. Being in Customer Service myself for over 34 years a prompt response is half the battle. The second half is ensuring the Customer will use your services or products again in the future. On that note Jackie you missed the point. A) Our purchases were products and a $50.00 Gift Card, will your establishment take a return on a gift card? B) I've attached a copy of the receipt to this E-Mail, note the time 7:58 PM. You're establishment stopped the Kohl's cash promotion for 48 hours, we missed that window of opportunity by 4 Hrs. and 2 minutes. Due to that time frame we are now allowed by your establishment to Return the goods and re-purchase them. How kind of you, (Sarcasm). To be honest with you we could have done that without your authorization on our own, don't you think? Here's my problem with your corporate resolve to the issue. A) We get to use our fuel again to drive back to your location B) We get to stand in a line at your Service counter to return our purchases. C) We get to hunt through the unorganized store yet again to relocate our purchases. D) Then we get to stand in yet another line to pay for our purchases yet again. E) We then get to use our fuel again to return home. All for $20.00. Does this sound like resolve to a customer complaint to you? Let me also add the element of time. We do not have the time to return the merchandise do to the fact the purchases we made need to be shipped to our family member. To insure Christmas delivery. Let me mention one more thing I forgot to mention in my previous E-Mail. A Gift Receipt for the Gift Card. Not available through Kohls. Yet when we went to JC Penny their courteous sales clerk offered us one before we had the opportunity to ask. To be honest with you as I stated I have over 34 years in Customer Service. My resolve to this type of complaint would have been to attach $20.00 in Kohls Cash to the E-Mail I was replying too. That simple. Problem solved. The customer would return to our store and spend the $20 if not more on future purchases. Your resolve FAILED, you did not provide any sort of Customer service. You generated a computer response that will more than likely have no effect on the store. And you certainly generated a very poor rapport with your Customer. We will not return the goods, we will not shop at Kohls again. I took the time to address your on line survey, and E-Mail my concerns to your establishment. The response I received was far from what I expected from a Retailer who should be well aware of the facts. The economy is not working in your favor, you need to keep the cliental you have. Word of mouth is the best and worst form of advertising a retail establishment can endure. Your store as well as your response to our concerns have certainly not helped your establishments character. Thank you for your time, not your effort. Send this to your corporate headquarters. I certainly intend to do the same. | |
| San antonio Customer | 12/14/11 |
| I wish I can give kohls a 0 rating. Their Kohls Cash system is the worst I have ever seen. When we go and use the kohl's cash that we get in a previous transaction the cashiers say as if we saved a whole bunch of money. I have one big question. Why do you name ity kohls cash and treat it as a coupon when we use it. I usually shop Bandera pointe and potranco store in san antonio. I dislike the managers and sales staff. Did anybody has the feeling that they look at you like you are getting the stuff for free(like we are robbing them) when we get a good deal. The cashiers are rude, the managers are rude. Overall I hate Kotes. I'm not going there as much as I used to. I think I'll cancel my kohl's charge too as there is no big advantage of having one. | |
| Carolyn | 12/10/11 |
| I chose a piece of jewelry marked $28. It was supposed to be 60% off of the marked price. It rang up at only 35% off. When I pointed out that the price was incorrect, instead of voiding the entire transaction and starting over, the clerk used her calculator and came up with a price of $16.80. I pointed out that that price also was incorrect. (She obviously had figured 60% of the regular price and not a discount of 60%.) She figured the price two more times on her calculator, both times sticking the calculator close to my face and becoming more irate each time declaring that that IS the price. She then called the manager over and they discussed me and my transaction as if I wasn't standing there. The manager did some figuring on his calculator and told the clerk to credit an additional $2.24 to me. No one apologized for the inconvenience or for the error. When I got home I refigured the price I should have paid, and yep, you guessed it, I had still been overcharged. Needless to say the jewelry will be returned at the earliest possible opportunitiy. What a totally unpleasant and disappointing experience. | |
| Dee | 12/11/11 |
| The Kohl's Cash system stinks...The magazines saw for every $50.00 spent you will receive $10.00 in Kohl's Cash. I bought two $50.00 gift cards and was told by the manager at the Laurel, MD Kohl's store that gift cards are not included in the Kohl's Cash program as "gift cards are not discounted" so therefore I am not entitled to the Kohl's Cash for these items, EVEN THOUGH I PUT THEM ON MY KOHL'S CHARGE when I PURCHASED them! How many people think this is a rip-off? I certainly do. A purchase is a purchase if it is money spent at Kohl's and gift cards are spent at Kohl's. I spent that money at Kohl's and I will NEVER buy another gift card from Kohl's...I may never shop there again. You should not have to use a charge card and pay interest to get sale prices...that is just not fair to consumers! I intend to take this to Corporate. If not resolved, I will cancel my charge cards and never buy another thing from them. | |
| Charles | 12/8/11 |
| The Kohl's Cash system is broken.Good luck getting ant results from customer service. I placed a large order on 11/27 and have received no e-mails at all. I've called the "Customer NO Service" line and they know nothing. I've been tracking my order placed on 11/27 and it hasn't even shipped yet. But, their credit card charging billing system is working just fine. It's time to stop shopping at Kohl's and tell everyone you know to also stop shopping there. We got Bank of America's attention, so now it's time to let Kohl's know who keeps them in business. I will never give them any of my business again, or recommend them to anyone. | |
| DEBBIE | 12/8/11 |
| MADE A PURCHASE ONLINE 11|16|11.WAS TOLD EVERYTHING WAS IN STOCK AND WOULD BE SHIPPED. RECIEVED E-MAIL ,ORDER PACKED AND READY.I KEPT WAITING FOR ORDER EVEN CALLED TO CHECK AND WAS TOLD WITH HOLIDAY TO ALLOW A FEW DAYS. ON 12|4|11 I SPOKE TO A MEMBER OF CUSTOMER SERVICE. SHE SAID AFTER CHECKING THAT MY PACKAGE WOULD BE DELIVERED SUNDAY BY 3:30. OF COURSE NO!!!!!! PACKAGE. I CALLED MONDAY AND WAS TOLD PACKAGE NEVER LEFT THE WAREHOUSE AND FISHERPRICE ITEM I ORDERED WAS NO LONGER AVALIABLE. ASK THE GIRL HOW I RECIEVED E-MAIL OF SHIPMENT AND HOW I WAS TOLD THAT PACKAGE WAS GOING TO BE DELIVERED ? AND EVEN BETTER YET HOW COULD THEY OFFER THIS ITEM ON BLACK FRIDAY???? AFTER MANY CALLS STILL WAITING ON CALL BACK . I GUESS KOHLS CAN AFFORD TO LOSE A FEW CUSTOMERS. | |
| Aggravated Customer | 12/8/11 |
| I placed an order 7 days ago and it still has not shipped. Instead, it has been subject to NUMEROUS cancellations. Now I have to start my shopping all over again. Thanks, Kohl's, for completely wasting my time and incompetently managing my order. Your CEO and your COO should be FIRED. When there are problems in the supply line, it leads back to poor management. Your executives are asleep at the wheel and inept and are not worth their bloated salaries. When I order from Penney's or Macy's I receive my order within a few days and if something is on backorder they let me know right away. Every Kohl's order I have placed takes about 15-20 days to receive the items. There really is no excuse for this. Hire new executive management please and I just might come back. Until then, I remain dissatisfied and will boycott Kohls. Thank you. | |
| Tina | 12/9/11 |
| Get this,.......My daughter and I wen't to a Kohle's store in Lodi, Ca. to get a few things. My daughter has been wanting a pillow pet from the day they came out so she has been looking for the one she really wants. No other store had what she was looking for but Kohle's. She came up to me to show me that they had both the pillows she wanted and they were the last ones too. I did'nt have the money to buy them with the other things I was getting untill the next day so I said, "let's go see if they will put them on layaway till tomorrow." To see how happy she was when she found the ones she wanted I had to get them for her, so we went to coustomer service to ask if we can put them on layway, they don't do layway she said they can be held for 24 hours. I said ok thats fine so I have untill closing time tomorrow to get them,she said. Well we went back the next day around 530pm to pick tem up,guess what..............? NO PILLOW PETS WERE FOUND IN THE BACK ANYWHERE. and the lady who helped us that night was off the next day and the girl who had just got to work showed no concern at all and didn't help any further to see if someone else may know something about it. I was mad and the look on my daughters face made me even more upset. She was so disapointed knowing she lost her pillow pets she wanted so bad. If they say they will hold something for you they need to let others know too so S?&@ like this wont happen. My point is " make a point to make sure that the idems being held are there when its time to pick them up." :( | |
| Jessica Braniger | 12/5/11 |
| I wish I could give them a 0 also, are you kidding me? They send out these email coupons to people and I have several email addresses so I received several coupons. The coupons say one per transaction, not one per day so I was doing a couple different transaction for some other people and they said you cant use but one per day. I showed DAN the wording where it says "one per transaction" he said ok, then comes over a few minutes later and says well it can only be one per day but if corporate says it is ok, then we will let you use them, so they will hold the items for 3 days at sale price til I get word. I call corporate and DOREEN says there policy does not state one per day, it does in fact say one per transaction so they would not stop me from using them so I call DAN at the KALAMAZOO MI Kohls and I tell him what corporate says and he states that unfortunately he is only allowing one per day and I said well corporate says that is not the policy and he said well that is what he is going with. So what was the point of telling me that if corporate says it is ok then I could if he was going to turn around and say he doesnt really give a **** what corporate says and he is going to do what he wants. What happened is they didnt realize how much could be saved if people were smart enough to figure out to do separate transactions because then instead of paying a lot you can end up paying nothing if you get the sale items. I think Kohls realized they made that mistake and because they have it in their wording they are now trying to change it so that people cant use them. What a bunch of BS...why send them if we cannot use them. My entire family which consists of about 150 people will NO LONGER EVER shop at Kohls because they are idiots and apparently it doesnt matter if even the president says it is ok, if DAN says no, then he overrides the president evn tho he makes what $10.00/hr as the store manager. Even he was ok with it too until he realized how much money I was saving, then he changes his mind. So when they see you save money they would rather screw you so you have to spend as much as possible thats also why they want you to get their charge card with 29.99% interest rate. YEA RIGHT! I will never be shopping at Kohls again especially the one in KALAMAZAOO MICHIGAN with DAN the manager. | |
| JCK | 12/6/11 |
| I am completely appauled at their whole "Kohls Cash" Promotions. So you go in and spend lots of money and meet the requirements to get your Kohls Cash, then you only have a 1-2 week period of THEIR choosing to redeem it? That is just wrong. If they are going to offer you Kohls Cash, you should be able to redeem it whenever you want within a reasonable amount fo time (like 6 months or a 1 year.) I think that they purposely do this so that people can't redeem the Kohls Cash. Just horrible. | |
| Anonymous | 12/3/11 |
| I just can't believe it. Every time I shop at Kohls, I get asked three times to open a charge account. First the cashiers will say WOULD YOU LIKE TO OPEN A KOHL'S CHARGE ACCOUNT? I say politely NO. They ask ARE YOU SURE? I say NO THANK YOU. They continue to say and insist YOU WILL SAVE 15%. Again, I say NO THANK YOU. What is wrong with this company? Are they trying to get customers like me NOT to return to their stores? I don't appreciate being harasses at the register...just stop. Those poor cashiers, they must hate harassing the customers. | |
| Linda | 12/3/11 |
| Code Blue! What does that mean?? In retail means emergency. 5 minutes or longer,a manager finally came when a employee went down at the register hitting her head hard. Before all of this, I was standing in line as usual, at this time of year, companies do not believe in hiring enough people to accomdate customer service, cuts into their profits and management's bonuses (you were surprise by this statement - too busy shopping of course!). Anyways, watching the one cashier (from another country) friendly, laughing and joking around with the customer's children (dad filling out a Kohl's application)-(I rated her a 10 for customer service). She was waiting on a couple where the one partner was in a wheelchair & on oxygen, when the cashier went down hard. My cashier was ringing me up, when all took place. My cashier radio "code blue", no manager was seen or heard during my business transaction, imagine that! I told my cashier to look after her co-worker, I would finish bagging my own merchandise. That is when, I went to the jewery departement where a sales associated assisted me earlier, I knew she would be of help. Still no manager around. Code Blue was announce & discuss with the jewery associated (quick summary of all went down). I was wondering if a manager knew what code blue mean!! Finally, a manager, he directed the jewery associated to hop on a registered to get people out quickly. Really!!!!! I mention the gal needed to be moved out of area before manager came, that is when my cashier said, "the key word", associated was in a "car accident recently". OMG - no one called an ambulance!!! This person could of been having a sezcure, she needed medical help. I went outside to continue watching, a wheelchair was brought. OMG!!! Where the hell is the training as a professional manager who has no clue for medical. By moving that cashier he may have created more damage. I'm not a doctor or nurse. But, the point of responding to emergercy in a timely fashion, plus, not doing the proper procedure in this case. All made me sick! I & the couple in wheelchair, felt our hands were tied. We knew the procedure was not being done correctly. I hope all has not been totally damage for a $7.50 hr job, with no medical benefit. In the future, I hope the management team get medical training and procedures put in place, the next time, may not be a next time for that associated. It will be DOA!!!! Merry Christmas! I hope all find in your hearts that situations like this one does exists which needs to be address, it could be your family member who is next working at a Kohl's! | |
| Julia | 12/2/11 |
| I'm with the others who dislike the black Friday TV commercial. Is your creative team new?should be looked at & appropriate changes made ASAP. Also noticed the voice on tv sales ads has changed. Boring & not as good & vivacious as whoever was doing it for last few years. Bring her back!!! Thank you. | |
| Laura | 12/2/11 |
| I am soo angry at Kohls Credit Department. I tried to set up a payment program so I would be able to catch up to my payments and keep my account open. Well I called and set up a program and I told William (credit guy) that I would call back and pay on Friday (today) well I called back and the person I spoke to (Fred) told me my account was closed today and i can no longer use it. I asked why if i I'm setting up a program to catch up and he told me that today it was closed. Why didn't William tell me my account was going to be closed today. Don't u think he would have told me u have to pay it earlier to keep it open???!!!! Soo unprofessional!! I will never shop there again!!! | |
| Kathy | 11/30/11 |
| Disgusted with the Online customer service department. My story is too long and too upsetting to retype. They argue and tell you want YOU have to do to rectify THEIR mistakes. That department needs better training, better policies, and better guidance to treat customers right. I have called the corporate office and left a msg. to please return my call. Hopefully, they will rectify the problem. | |
| carol | 11/29/11 |
| I am so disgusted with Kohl's right now I can't see straight. My complaint is with the online ordering dept. I purchased two items on 11/25/11. After not receiving a conformation of my order I became concerned. I do most of my shopping online with other stores and I know this is customary. I called the customer service dept. and tried to resolve this issue. I spent $122 on Thanksgiving day while they were running a promotion of Kohl's cash reward , $15 for every $50 you spend. Well I spent over $100 so I assumed I would get the Kohl's cash of $30 sent to me. So far I have not gotten it. I've emailed several times, talked to two different reps on the phone and no one seems to be able to straighten this mess out. They say they send it to my email address so far it has not shown up. I added Kohl's as a contact so my email server would not mistake it for spam.I can't imagine what the problem is in sending it to my email address. I feel really ripped off right now. I will be contacting the corporate office in an attempt to get this resolved. Is this Kohl's cash reward thing a bogus marketing ploy to suck you in and then not make good on what they promise? We'll see what the attorney general has to say if I don't get results. | |
| Marie | 11/30/11 |
| Your shoes are UGLY, UGLY, UGLY. Plus if you do find something, never have sizes available. I would start at the top of the management pole and work my way down to the bottom and get rid of these people that are so tuned out to what the consumer wants. I am in my fifties and would not wear a shoe from Kohl's if you gave it to me. I also used to buy my grandkids shoes from there and have no idea what happened to the cute shoes you used to have. Not there anymore. Also, your quality of clothing is extremely poor. Very disappointed. I am back to Target. | |
| meaghan | 11/28/11 |
| i have waited 3 months for a 25 dollar return check and have done everything to get it. but still i have not seen it and after this experience i will deff. not be shopping at kohls any longer just because of the poor quality of the customer service. and i definitely think kohl's needs a complaint page for all of us who have to complain and complain to the local kohl's. THIS SHOULDNT HAPPEN TO PEOPLE WHO NEED THE MONEY! | |
| Pam | 11/28/11 |
| If I could rate Kohl's a 0, I would. My experience started when my purse was stolen and so I had to change my checking account information, and either I transposed some numbers on my online Kohl's payment, or something unknown happened in the transmission. Instead of notifying me that my payment did not go through, they waited a month and then charged me a $25 penalty fee for a returned check. I have never had a bounced check in my 56 years and this was not one either, it was a simple mistake of an incorrect account number that I still am not sure was my fault. When contacting Kohl's, who is the first to insist how customer friendly they are, they refused to acknowledge there was a mistake and event went so far as to LIE TO ME, saying the charge was imposed by by my bank (who would have notifyed me if there was an error, BTW.) I confirmed with the bank that this was NOT true and when calling back, they offered to split the difference with me. Tired of arguing, I reluctantly agreed. Ever since then, I have been getting bills for their half of the $25, plus compounded interest, and repeated calls to their headquarters results in empty promises to correct it and send out a letter, but all I get is more bills. Kohl's, you should be ashamed of yourself for your hypocritical advertising and total ineptitude!! | |
| Cindy | 11/25/11 |
| Our family and friends were shocked when we viewed your Black Friday television ad. Prior to this we really liked Kohl's and shopped at your stores on a regular basis. We could not believe this ad. In this day and age when there is such an entitlement attitude, selfish thinking and violence, we as parents try to set the right example and instill in our children the right attitudes of thinking of others. Evidently Kohl's does believe in supporting these values or that they are important. How sad. Whoever came up with and approved your Black Friday Ad evidently does not have a good sense of what responsible consumers are really about, and that is insulting. You really should be ashamed. The lack of respect shown when the woman puts her hand up in an elderly woman's face to stop her is unbelievable and then she steals something from another woman's cart. We have seen in the news situations on Black Friday where individuals are injured. Your Black Friday Ad really does appear to support this type of shopping behavior. Many, many of us have shopped Kohl's over the years and we have decided we will no longer be shopping at Kohl's. Shame on you for allowing this to air. | |
| Glenn | 11/25/11 |
| I completed a survey not long ago that gave Kohl's a good rating, but after todays experience I am not sure I ever want to return - there are many other stores that offer what Kohl's does if not better. What I felt today was it is this way because we say so - live with it. I do not like the crowds on Black Friday and thus choose not to do direct shopping on that day - I an willing to pay a bit more, but I do return items knowing that in reality the lines should be short so I would be able to get in and out. I went to three other competative stores today parked, did the return and was on my way at each location within 15 minutes. The Kohl's in Cumming, Ga had no such ease - I continue to recover from and accident of two broken ankles, arm along with other health restraints and had to wait in a line along with those buying items for almost 40 minutes. In conversation with an individual I assume was the manager of the store [an employee asked when they would get a break she replied not today - just lunch] I atated that there should be at least one register for returns - no not today and she also stated that Kohl's has a anytime return policy so I could do it another time. Not what I wanted to do. I think too besides displaying a rude manner she was ill prepared in her knowledge - I asked three times for the address of someone to write re the days experience. I was pointed to the counter where she thought the address was - was not. She said she would have to go to the office indicating toward the back of the store - I stated fine. After waiting on another customer she disappeared to a near the register room - about five minutes later she returned and went to the counter behind where I was staning and gave me a form out of forms that were upside down in the holder - and indicated that this is waht I was looking for. It was not - it had no address on the Tell me What You Think form. I think the poor organization today was not only observed by myself as others in line were quite frustrated. I found the behavior of the woman supervisor/manager was poor at best and does not make one have any positive thoughts about wanting to return to Kohl's. I am just one, but do have many friends that I am not sure how I will respond about their questions about shopping at Kohl's. | |
| Lee | 11/26/11 |
| It is now Saturday but I want to also express my disgust in the deplorable, immoral Kohl's Black Friday TV ad. There were too many WRONGS to go into BUT people do get hurt in store sales by greedy aggressive shoppers and how many of us have had something taken from our store carriage and Kohl's had the nerve and audacity to perpetuate this behavior. SHAME on KOHL'S, really bottom of the barrel LOW CLASS advertising and INSULTING that we consumers would like being potrayed as such. | |
| Susan | 11/24/11 |
| I am stunned, and appalled, at the recent ad for Black Friday. First, it shows a young lady being rude to the elderly lady behind her in line, and even goes to the extent of putting her hand up in the lady's face. Then she struts through the store, and swipes and article from another person's shopping cart. At the end of the commercial, she gets in front of the elderly lady at the check-out. This kind of advertising only fuels rudeness, and actually encourages "bad behavior". Me, my family, and all my friends will no longer be shopping at Kohl's until they improve their ads, and realize that the majority of people are not narcissistic, and still believe in a value system with a moral compass. | |
| Patti | 11/24/11 |
| Whoever thought of your Black Friday Ad should seriously rethink their career choice. Whoever approved it should be fired. You should be ashamed with this Ad. First, the woman puts her hand up in an elderly woman face which is so disrespected then you have her steal something from another woman's cart. Do you really think that is appropiate behavior for a company like yours? I am appalled by it. You give new meaning to "Happy Holidays." Badly done Kohl's | |
| Aggravated... | 11/22/11 |
| How is it possible you can advertise Black Friday 4 times within a half hour???? I need to see it that much?? Why don't you pay your employees more money or give to the poor. I won't be EVER shopping there again..You obviously have more money than you know what to do with.... | |
| Kevin Schneider | 11/22/11 |
| You should be ashamed of yourselves for running an ad like the one for Black Friday!!! The picture of the young woman reaching into another persons cart and taking something for her own makes me sick. Our society has enought trouble with its social morays without you advertising it as an acceptable practice. I have no desire to participate in the black friday "festivities" but this ad will go a long way to keepping me out of Kohls stores in general. | |
| cheryl | 11/23/11 |
| I just wanted to know why Kohl's thought it would be a good idea to start their 2011 Christmas shopping season with a Black Friday television ad that features a thief - not something I would have thought best exemplifies the Christmas spirit. The ad in question is the young, auburn-haired woman singing about it being Black Friday who proceeds to steal items out of another shoppers cart. Given the general mood of the country, and especially the mood of people on Black Friday, I find it surprising that Kohl's is advocating something unethical as well as something almost guaranteed to generate a confrontation, if not an outright fight or an assault case. I am really disappointed. | |
| Susan | 11/23/11 |
| Why isn't the marketing dept. able to tell time? The Black Friday advert. says the store opens at midnight Thursday...really? That's 12:00 am on Thanksgiving. I know they mean midnight Friday...but why don't they know how wrong they are? At midnight it becomes the next day....Marketing dept. needs to go back to third grade. Does anyone read these comments? | |
| | 11/21/11 |
| How can any modern day store in today's times not be equipped to use debit cards to pay my credit card bill? Was told in store that I could do it online. Drove home tried unsuccessfully to create an online user account. I thought that a good old fashioned real person on the phone might be able to help me pay my bill with a debit card. Wrong! Was told that they are only able to use cash or check. I can log into my bureaucratic ill run government website and in no time pay my water bill with an email confirmation of my payment by debit card. In contrast, a publicly traded corporation is unable to accept a debit card in person,online or by telephone? What kind of sense does that make? Here is a company that can have my credit checked and a credit card issued in my name (for a 15% discount) in 15 seconds while standing at the register. If its about the processing fee I can understand that. If you want to make 21.9% instead of 18% I understand that. But if you want to make shopping and paying my bill more convenient I will more than likely spend more money at Kohl's. Your telephone customer service reps leave a lot to be desired. I felt more upset after talking to them than before. I took the customer service survey afterwards but I could only express my feelings of frustration through a telephone keypad! I guess the IT people that came up with that idea are the same ones who can't figure out how to process debit card payments to pay my credit card bill or adequately set up your website to easily register. Come on Kohl's get with the program spend a little money on your IT department and come into today's times. It is a digital world when processing transactions and a comforting person to person when dealing with customer service. | |
| LS | 11/19/11 |
| I had a lovely experience with the sales associate that helped me with online shopping over the phone. She was so very pleasant and seemed more like a friend than anything. She represented Kohls so well. It is employees like her that create dedicated, lifelong customers which i intend to be. I have had numerous positive experiences with the employees at my local Kohls as well. I think it's very important and I just wanted to say thank you, Linda for the great service! Sincerely, a more than satisfied customer. | |
| nancy | 11/15/11 |
| i thought christmas shopping on line was supposed to be a warm fuzzy affair,what a experience with kohls's!!!placed my order put in all info only to receive a e-mail it was being shipped to wrong address and wrong person!called back took a 1/2 hour to cancel order and re-submit order with every assurance all was well.received another e-mail same scenario,called back got a supervisor and once again another 1/2 hour and assured all was well and the order would come to me the card holder and purchaser.well the same identical order is being sent to me and my niece who i have to inconvience and have her ship it back!!!thats it cutting this card up and doing my shopping at macys where they always get it right the first time. | |
| sw | 11/15/11 |
| Kohl's application number 0061188732. I applied for a Kohl's credit card. My credit score is 868. I owe 34,000 on a 200,000 home. I have one credit card that is paid in full each month. I make approximately 70,000 per year and my husband makes approximately 90,000 per year. I was denied a Kohl's credit card. Experian said there was no reason I should have been denied. There was nothing to contest with Experian because I don't owe anything. On the denial letter Kohls said AMOUNT PAID DOWN ON OPEN REAL ESTATE ACCOUNTS IS TOO LOW. My home was completely paid off. I got a little mortgage to remodel. AVAILABLE CREDIT ON OPEN REVOLVING ACCOUNTS IS TOO LOW. I don't charge much, I pay cash. Now, I really don't understand this one. AVERAGE CREDIT AMOUNT ON OPEN REAL ESTATE ACCOUNTS IS TOO LOW. I called my credit union where I got my mortgage to see if there was any thing they needed to do to help me. The credit union said that I had excellent credit and it was CRAZY that we were denied a Kohls card. The credit union had just checked our credit report a couple of months ago. Yes, the credit union said if we would have wanted to borrow 100,000.00 on this mortgage they would have lent it to us with no problem. Last, SUM OF BALANCES ON BANKCARD ACCOUNTS IS TOO HIGH. We do have one card that we use, but it is paid in FULL each month, WE NEVER CARRY A BALANCE OVER TO THE NEXT MONTH, THIS CARD IS PAID IN FULL EACH MONTH EVEN IF THE BALANCE IS $7000.00. Now, the last time I talked to Kohls they said it was my income??? But, they couldn't tell me what they were talkig about pertaining to my income. There are some other department store cards but if used they are paid in FULL each month. I have never asked to up the credit because I DON'T charge that much. I am a responsible 61 year old that has worked hard and ALWAYS paid everything before the due date. I still DO NOT understand why I was denied when I know a person that was given a card that owes a lot of money, does not make much money, and does NOT have good credit. Go figure | |
| Margherita Ireland | 11/14/11 |
| I just love Melissa in the corporate office Wisconsin, She is sweet and pleasant and is truly a fan of Kohls and and takes compliments as they were her very own Now she deserves a compliment of her own Kohls, you have a great representative in having Melissa on your staff as well as Mgr Michael Mauro in the Princeton NJ store Thank you A satisfied customer Margherita Ireland | |
| Maureen | 11/14/11 |
| I have been shopping at Kohl's since it opened in our area ( Montgomery County,MD). It is a fabulous store and have had nothing but very positive experiences. My concern is your survey site. There doesn't appear to be any way to mention outstanding service people. Patti and Wackwella in Germantown,MD. are exceptional! With the job market being what it is, outstanding service should be recognized. | |
| Sharon | 11/12/11 |
| I do NOT work for Kohls. All the above comments are CORRECT because I've seen the above happening when I've gone into the store. In my opinion, a stores' credibility is the way THEY handle their employees. The way that CORPORATE HIRES managers or supervisors who are SELFISH, SELF-SERVING, self-centered, power crazy, MEAN, grouchy, disrespectful, people haters, name grabbing liars, AND you name any negative factor that you can, is WHY people don't keep coming back. I personally know of a manager in the Davenport store WHO setup the NEW employee as a thief. She embarrassed the girl in front of other employees by telling her that she would not tolerate shortages in the drawers and that it had better not happen again, WHEN SHE IS THE ONE WHO TOOK THE MONEY and made it look like the employees were doing it. | |
| Ann S. | 11/11/11 |
| I worked for kohls for 8 years,then out of no where they fired me just after 1 week from getting a raise and the manager telling what a good job im doing. this is store 77 from wheaton il. ill tell you what happen. i was doing a shoe move(which ever shoe was being moved) and the power went out. it was out for a day in a half. my boss told me to keep moving shoes with a flash light (jackie 304) said that. so i did for a few hours then i returned when they had lights again, which was a tuesday. i moved what i can but it takes a few people and 2 days to move the whole floor. i was on vacation wed, thur, friday and the weekend. no one finish the shoe move so that monday i started moving them again. by myself all week. i had thursday off that week. friday my bosses boss SHERYL MARK came into the store and walked the for with my boss PAT WAGNER. sheryl was mad because some of the shoe shelves were empty. i had the shoes on uboats to make it easier to move the shoes into the right spots. but my boss PAT WAGNER never told her boss i was in a shoe move. because JACKIE304 should of finish that show moved when i was on vacation. PAT WAGNER would of got in trouble for it not being done. and PAT WAGNER had it out for some employees, she said to me herself that she does not like me showing her up. well back on the show move, well pat dont like getting yelled at so she told SHERYL MARK she will take care of the show problem. so that weekend all i did was fill shoes the move never did get done. then that monday PAT WAGNER told me to throw away empty boxes that were laying in the stockroom. i put them in trash bags and never closed the bags and i didnt throw them out until tuesday, and i just sat them down on the dock. the next day i came in and PAT and ADAM the LP at store 77 said i was tossing away a mismate shoe, i told them i didnt do it. this is what i think that PAT had ADAM put the shoe in the trash if it was even in there and say i did it. then they said they have me on tape tossing out alot of mismates, i asked to see the tapes 3 times they said no. then i said to show me the camera in the shoe stockroom they said no. they said ADAMS boss(jason) looked at the tapes, they wouldnt even get him on the phone for me, (because he never seen the tapes) THERE ARE NONE. i told PAT if i have 1 mismate or 100 it wouldnt benefit me at all, so why would i toss any out. i never did. PAT WAGNER just wanted to fire me because i showed her up(which she told me herself) by doing my job. she dosent like having (just a worker) look better then her.. and she does not like getting yelled at by her boss. i am told how bad the shoe dept. is now. that day they lost a very good worker. out of 8 years i only called in sick 2 times never late, and i always did my job. | |
| Aggravated Employee | 11/9/11 |
| I got a job at Kohl's.I was so happy I haven't worked a permanent job in two years. I have had many years experience in retail. I also have a degree in Business. I of course jumped at this part time job after my unemployment ended several weeks before they hired me. Otherwise I would have no income. I was scheduled for many hours prior to the store opening then as the weeks went by I was cut down to 4 hours a week. I am not a dumb employee that has no knowledge of how a store should operate. I havent worked since last week and I have a 5 hour shift this week and I am off until next Thurdsay. REALLY!!! I mean how am I going to make them see what kind of employee I am in a five hour shift per week. Not to mention I am customer service and didnt even get to complete the training before the store opened and I lost my supervisor three weeks into the store opening. A supervisor that knew less than me. I just dont understand. I have been looking to work elsewhere but, I can just quit because my work ethics are not to quit. I am a loyal employee that has stayed at many jobs because I felt good about where I worked. Most of the places I worked happened to shut down because the chain closed due to Walmart and Target and big stores have taken over. I like to stand behind where I work. I am seeing poor management, I have asked for help before by so called higher ups and they act like its a burden to help me but, the training was inadequate, Its hard to get experience when your not even there. Its hard to be happy and have the "Yes We Can" attitude when you dont even make enough money to shop there. Its kind of disappointing to me. I miss the old days of stores that actually cared about employees and were fair in scheduling. Must be other people must be better because they have more hours than me. I feel I am being pushed out the door. I am a good employee with good work ethics. I cant even prove it!!! | |
| marlene luptak Pa. | 11/3/11 |
| I had been kohls today as they were having a 50% sale with an additional 15% for seniors. I had purchased a sweater for $23.99 on sale. When I got to the register I also had a $20.00 kohls cash from my previous shopping trip. I figured my sweater should be $23.99 minus the 15% off of $3.60 making it $20.39. I then had my $20.00 kohls cash for $20.00 so I owed .39cents Right? But they equate it by taking the kohls cash off first then the 15% making it that I owe $3.99. That is a very miss leading practice making my kohls cash worth only about $17.00. Thats WRONG!!! | |
| Katherine | 11/4/11 |
| KOHL'S, WHY DO YOU HAVE A CORPORATE OFFICE/HEADQUARTERS COMPLAINT PAGE? YOU ARE NOT GOING TO COMMENT OR MAKE A HELPFUL SUGGESTION TO ALL THESE UNHAPPY CUSTOMERS/EMPLOYEES...WHY? WHAT ARE YOU TRYING TO HIDE? I KNOW FIRST HAND HOW YOU TREAT YOUR EMPLOYEES AND IT IS UNFAIR!!! NO ONE CAN SUPPORT THEMSELVES ON 4 HOURS A WEEK AT MINIMUM WAGE (AND YOU'RE LUCKY IF YOU GET THAT MANY HOURS!) I HOPE YOUR COMPANY CRASHES AND CANNOT BE SAVED!! YOU'RE COMPANY IS A FRAUD!! YOU'RE SLOGANS ARE LIES (LAST TIME I CHECKED IT IS CONSIDERED FALSE ADVERTISING AND IT IS AGAINST THE LAW). IT IS ALSO AGAINST THE LAW TO FIRE SOMEONE UNDER FALSE PRETENSES. WATCH YOUR BACK KOHL'S...YOU HAVE MANY CUSTOMERS/EMPLOYEES WHO ARE AGAINST YOU, YOUR PROFITS MIGHT TAKE A TURN FOR THE WORSE. JUST SAYING!! | |
| Jan /Williams | 11/8/11 |
| I am fed up with Kohls, I have shopped there for the last time. I have called, talked to employees, e-mailed and never get anywhere with my issue. I used to get all the mailings, the little catalogs with the 15,20 or 30% and have spent a lot of money at Kohls. Well I no longer receive the mailings, why I don't know. I have asked over and over and no response. I have NOT moved, I DO pay my bill on time, and I just am sick of it. There are many other stores to shop and I will spend my money somewhere else. At least they could repond and give me some satisfaction of why my mailings have stopped. One employee at one of their stores told me it was my mail carrier, it is not. I have spent my last dollar at Kohls. Thanks for listening, I guess I don't EXPECT any reply to this message either. A very disgusted customer. | |
| Pissed Off | 11/1/11 |
| Ok this is really bad customer service. I go to a Kohl's Store in Las Vegas, NV. on Blue Diamond on 10/30/11. Well I tried to apply for a Kohls credit. I filled out the form for it and then cashier asked me to swipe my credit card. I then told her that i don't have money on my card. She then tells me it won't be charged because it's only to verify that it's you. Well low and behold it was charged and I got a fee on my acct. Called the manager and they said that can't do anything it was a mistake. So I as a customer have to pay a $35 fee for that mistake. I just want my money back and they can't do a thing. Wow really this is really not good customer service. | |
| Caitlyn | 10/30/11 |
| I returned some items at Kohls in Danbury CT, I don't appreciate her trying to trick me into receiving merchandise credit when I purchased it earlier that day with my credit card. I worked in retail for four years. Stores want people to take merchandise credit because it makes them more likely to come back. However, they should not be TRICKING people into receiving it. Had I not know this fact, I wouldn't have gotten refunded on my credit card, which I'm still waiting to be refunded in my bank account. Naturally they managed me to charge me for my two purchases that day but not the refund also processed on the same day. | |
| Sue Masson | 10/31/11 |
| Fair to employee's???? NOT!!!! I am going to send notice to Jennifer Lopez about what kinda company she is adding her name to. Kohls hires part time employees and then treats them unfairly by only scheduling from 4 to maybe 12 hours a week @ 4 hour days. Plus changes those days each week. A person CANNOT live on 12 hrs a week so if the employee manages to get another part time job to help suppliment thier income needs, Kohls management WILL NOT work with the employee by accommondating so that employee can work two jobs. Kohls hires more an more partimers rather than give more hours to those already employed at Kohls. With the economy as it is, fuel prices HIGH...you would think Kohls would have a heart and work with their employee's so they don't end up putting all their income in the fuel tank just to get to and from work. It is soooo sad to see these struggling employees who NEED the job, be treated so unfairly just so some corporate employee (s) can live high on the hog. I DO NOT shop at Kohls for that very reason. Sue Masson Northern Calif. | |
| J | 10/26/11 |
| I would like if anyone in the world can help me with a serious problem I would like to contact the CEO of kohls and talk to them about a very very very serious issue that is happening at one of their kohls if anyone gets any lead to help me out I would gladly appreciate it. God bless you. | |
| Stephen Michael Lemon employee # 1665531 | 10/24/11 |
| I started my career at Kohl's on August 29, 2006. I started on the truck crew and helped set up Store 1063 located in Parkersburg, WV. On December 30, 2006, I was made Supervisor of the Men's Department by UNANIMOUS VOTE OF ALL UPPER MANAGEMENT. I LOVED MY JOB AND LITERALLY GAVE MY ALL- even though I came within two days of dieing of gange green- due to a previous surgery - AFTER WORKING MY ENTIRE SHIFT ON BLACK FRIDAY, 2007. I even came back to work EARLY and worked literally holding my surgery wound because my Department had become a MESS in my absence. I HAVE WORKED MY MEN'S DEPARTMENT THESE PAST 5 YEARS WITH VERY, VERY LITTLE HELP. ( AND EVEN WHEN SOMEONE WAS SCHEDULED TO WORK IN MY DEPARTMENT, THEY WERE ALWAYS SENT TO THE WOMEN'S DEPARTMENT TO HELP THEM OUT! ) I HAVE MANY, MANY WITNESSES TO WHAT I HAVE HAD TO DEAL WITH. (AND SUBPOENAS WORK VERY NICELY AS WELL.) KOHL'S HAS A RULE THAT FOR EVERY 15 "YES YOU DID" SLIPS AN ASSOCIATE RECEIVED, THEY COULD BE TURNED IN FOR A GOLD PIN TO BE ATTACHED TO YHE ASSOCIATES LANYARD. I HAVE 10 OF THESE GOLD PINS GIVEN TO ME BY OUR MANAGER, JAY WILSON HIMSELF BECAUSE OF THE 150 "YES YOU DIDS" I HAD ACCUMULATED. I ALSO HAVE A SUPERSTAR PIN AND WAS ELECTED QUARTLY SUPERSTAR. I STILL HAVE "YES YOU DID" RECEIPTS STILL TO BE TURNED IN. I AM A TEAM PLAYER AND A VERY HARD WORKER. ANY ASSOCIATE IN STORE #1063 WILL ATTEST TO THAT STATEMENT!!!!! ON AUGUST 11, 2011, I WAS TERMINATED FOR NOT DOING MY JOB "UP TO KOHL'S EXPECTATIONS". IT JUST SO HAPPENED THAT I GOT MY 3% RAISE- LIKE EVERYONE ELSE THAT I AM AWARE OF- AT THAT TIME WHICH I WOULD THEN BE MAKING $12.17/HR. THE INITIAL THEN 30,60,90 DAY PROCESSES WERE NOT DONE IN THE TIMELY MANNER IN WHICH THEY WERE SUPPOSED TO BE DISCUSSED WITH ME. ( I ACTUALLY HAD 9 DAYS LEFT UNTIL MY 90 DAY EVALUATION WHEN I ACTUALLY RECEIVED MY 60 DAY EVALUATION!!! ) I WAS REPEATEDLY AND VERY SMUGGLY TOLD OF THESE REMAINING 9 DAYS BY STORE 1063'S O3 JEREMY WIGAL. ( IN THE PRESENCE OF OUR MANAGER, JAY WILSON.) NO MATTER WHAT I DID DURING THIS "PROCESS" WAS NOT GOOD ENOUGH EVEN THOUGH ALL OF THE ASSOCIATES SAW THAT I WAS "WORKING MY BUTT OFF" AND CONSTANTLY COMMENTED ON HOW UNFAIRLY I WAS BEING TREATED. THAT JOB WAS MY LIFE!!! THAT JOB WAS MY PRIDE AND THE ASSOCIATES WERE MY FAMILY!!!!! AND ODDLY ENOUGH JEREMY WIGAL O3 LEFT KOHL'S SHORTLY AFTER I DID TO WORK AT A PLANT IN OUR AREA. ( HE LEFT - IN MY OPINION- BECAUSE RIGHT BEFORE I WAS TERMINATED, I HAD A LITTLE TALK WITH OUR MANAGER, JAY WILSON, ABOUT SOME OF JEREMY'S "ANTICS" WHO THEN HAD A TALK WITH THE WOMEN'S SUPERVISOR, NANCY NEWELL WHO CONFIRMED MY ALLEGATIONS. I WAS TOLD BY JAY WILSON THAT HE WOULD BE CONTACTING CORPORATE ABOUT THIS MATTER AND WOULD GET BACK WITH ME. HE NEVER DID. | |
| George Varvarezis | 10/25/11 |
| I use to work for Kohl's in the late 90's when they first expanded to the east cost. They had a program called Idea's Make a Difference. This program allowed employees to give ideas to the corperate office and if the idea was used the associate would get a percentage of the savings the idea made. I submited an idea for electrocnic signage when I worked for them. I left the company in the early 2000's and they switched over to electronic sinage shortly after and I haven't seen one cent for the creative inovated idea I had submitted. I feel used by them and am very upset. It is a shame that they can steal ideas and act as if they did things on their own. | |
| Sue Seymour | 10/22/11 |
| Dear Sir, I am writing to use regarding several visits that I have made to the Port Orange, Fl. store. The problem being they never hasve enough carts. Yesterday I had a 30% coupon and thought good I would get some Christmas gifts. I walked in the store no carts. I started to shop and had four large blankets in my hand. I went back up to the cashiers, no carts still. I then asked a cashier if there were any carts. She answered, no not here maybe down the other end. I explained to her that I had checked the other doorway and none there. She said "then we don't have any ". I took the 4 blankets that were in my arms and just dropped them. I then went to costumer service and complained to them with also another person chiming in. the customer rep. person said"yes, we have heard this many times before, but I will be sure to tell them. It justupsets me that here I travel thirty minutes to get there then there is no cart and the service personnel are of no help, and really don't care. It would have been nice for them to say would you like to leave your blankets here while you finish shopping etc. Well don't think I will be going back to soon, and too bad I missed out on the coupon. I also have to say that I was a regular in that store spending hundreds monthly. | |
| still employeed | 10/20/11 |
| Kohl's Distribution Center here in Macon,Georgia does not treat certain employees fair. they mistreat the people who try to do there best at their assignments. | |
| Anti-Kohl's | 10/20/11 |
| I would highly discourage people from shopping at Kohl's as their customer service and security guards are unprofessional and unethical. There is a possibility of discrimination toward Asian community. They may be invading your privacy when you are in the dressing room as one of the security wrongly accused my family member of stealing a bra but guess what, one of the kohl's associate found it in the dressing room. These security guards are nothing but wanabe cops because they enjoy the rush & putting people in jail. It is bloody cruel for Kohl's to tolerate this behavior even from management standpoint. What rights do they have ruin people's lives? Their staff have no concepts of customer service or human integrity. The justice system sucks when the bad get away & good people get hurt. | |
| SAM PATTERSON | 10/19/11 |
| YOUR STORE LOCATED AT : 1051 N Milliken Ave at 4th St Ontario, CA 91764 ARE VERY RUDE AND unprofessional. EVERY VISIT HAS BEEN AN unpleasant experience. RETURNS ARE DONE WITH A LOT OF RUDENESS. THE RETURN POLICE IN YOUR STORES ARE exempted from THE ONTARIO LOCATION OR AT LEAST IT SEEM LIKE IT. MANAGERS ACT MORE LIKE RULERS AND EMPLOYEES LEARN HOW TO MIMIC THEM AS THEY TREAT CUSTOMERS WITH POOR PEOPLE SKILLS. | |
| preferre customer, DEC | 10/17/11 |
| I have shopped at Kohls for many years. Today I spent some time in your store #1401 in Richmond Virginia, I am from Philadelphia, Pa and frequently shop at your store in Bensalem, Pa. Today, however, I was in Richmond shopped for over two hours in store #1401. Beside having done quite a bit of shopping I was pleasantly greeted at the checkout counter by a cashier named Debi. She was the most friendly, pleasant and helpful associate I have ever had the pleasure to meet. I had never been told before that I could sign up for email and quickly did so. Debi was the most gracious, pleasant, helpful person and should certainly be recommended or compensated and recognized in some way by your company! THANK YOU DEBI FOR YOUR EXCELLENT SERVICE1 | |
| Loreen | 10/15/11 |
| I frequent the Kohl's store in Succasunna, NJ and I love shopping there my complaint is about the extremely dirty dressing rooms. Its so dirty that there are balls of dust all over the floor. Even if I just try on one item I come out with itchy eyes. Would it hurt to vacuum the floors once in a while? Its disgusting! If you try on pants once bend to put them on or even take off your own once they touch the floor they are covered in dust! Please address this issue its unbearable and unhealthy! | |
| Robin | 10/15/11 |
| I was in the Goshen, Indiana Kohl's today. I was surpised to see all the items clothes all departments on the floor. I saw employees working. I was even greeted by 1 wanting me to apply for a credit card. Shoe department, half the shoes didn't have price tags and the girl had to run to get me prices and find where the shoe was suppose to be. So we could see if they had what I needed. She was picking up shoe papers trying as she went along. On a busy day you should have more employees. This time of year it's going to get busy! The employees seem friendly. But there are to few of them in certain departments. Then once again while checking out I'm asked to apply for a card. Every time I go in. I have a card I chose NOT to use it. | |
| Martha Carbonaro | 10/16/11 |
| Dear Corporate Headquarters: I feel you should know how your collection staff treat your loyal customers. I am writing to you to let you know you have a VERY unhappy longtime customer. I have been receiving constant phone calls from your collection department, both one my cell phone and my home phone ( where my 95 year old mother resides with me). The phone rings, I get up to get it and after 2 rings it hangs up! I have counted 18 calls in 3 days! And now this morning, which is Sunday at 8:29 AM, I get another phone call. I answer it and then have to wait for someone to connect! I am livid. The bill I have in front of me, shows a payment, a late fee and a due date of Oct. 18 (which is in 2 days). After many years of being a loyal customer, you have frustrated me beyond ever wanting to step foot in a Kohl's again! Your collection practices are at the point of harrassment....and if I had the legal means I would prosecute. But the next best thing I can and will do is spread the word about your harrassment techniques to people who pay their bills, but who may at times be a little late. I am extremely disappointed in Kohl,s. You used to be my favorite store! | |
| janet | 10/10/11 |
| Kohls are worst than target I bought a clearance shirt for less than two dollars then the cashier suggest that this shirt sticker price was a. Associate mistake 1.60 but. It should be instead 16.00. She call the manager the tag and they refuse! I have shop their since 2004 have never had a problem. An I just need to go to macy | |
| Stacy P | 10/6/11 |
| I have been waiting for a corporate refund from Kohl's for 67 days! They told me it would take 7 to 10 days! When I call the number I was provided, all I get is a recording telling me to call during regular business hours. I am!!!! Cannot get ahold of anyone. The store in Sherwood, Arkansas, will mot help me. I am due a $200.00+ refund and I feel my money has been stolen at this point! The worst customer service EVER! Kohl's could care less about it's customers. | |
| Associate in Hanover | 10/3/11 |
| Question? Would you work for a company that does not defend their associate when a customer is disrespecting and harrassing them? Assistant Store Manager at Hanover, PA store just put her tail between her legs and disrespected an associate even more by wanting to save a sale. An associate had seen that another associate had her hands full and offered help, would she have offered the help knowing in the end she would be terminated? I think not...and where was the help from the assocaite she was trying to help out when she needed it? Customer was rude, disrespecting and harrassing an associate after several times of trying to satisfy the customer while bitting her tongue the associate just had enough and had to defend herself from the harrassment from the customer. Management was called before all broke out, but never responded until the second call and by that time it was a lil to late. This associate had no choice, but to defend herself to this customer (with words nothing physical)and for that she was fired! I understand that customer service is an expectation of retail employees, but as a human being you do NOT deserve to be treated the way this associate was treated by this customer. This customer called the associate stupid, and even egged her to clock out and do something about it. The manager told the associate to go to the office, while the manager kissed the ass of the customer who then acted like the victim. Long story short the associate was terminated. My opinion is the assocaite deserved the respect and support of the manager and the fellow associate that watched all this happen. NO RESPECT FOR A MANAGER THAT WOULD RATHER SAVE A SALE THAN TO TELL THAT CUSTOMER TO LEAVE THE STORE FOR THE WAY SHE WAS HARRASSING HER ASSOCIATE!!!! | |
| TINA BETTENCOURT Kohls Elk Grove review | 10/3/11 |
| Tina Bettencourt. Today my girlfriend was standing in the checkout line at Kohls near Nugget. A lady began yelling curse words at her and saying she cut in line. My girlfriend ( a tiny 100 pound girl) put her head down and said just go in front of me. Although she did not cut in line it was not enough for this lady. She began swearing and screaming obscenities!! This was witness by several employees and the store manager who stood by and did NOTHING!!! A worried patron asked the cashier if anyone was going to do anything....to which she did NOTHING!!!! My gf was so scared she dropped her purse and everything spilled out. While she was picking it up this lady stood over her laughing and cursing at the top of her lungs!! As she was running out the store crying she could hear the cashier and the lady talking about her. WTF? WTF??!!! I called and asked to speak with a manager. A lady answered (did not introduce herself). Instead of being helpful she denied that anything happened. After getting frustrated I asked to speak with someone above her. I then got TINA BETTENCOURT ("store manager"). Tina did not begin by apologizing for the incident. No, instead she kept asking which cash register (mens or womans). I asked, what difference does it make? To which she began to get defensive "WELL IT HAD TO BE ONE OR THE OTHER RIGHT? RIGHT?! Then TINA BETTENCOURT argued with me for ten minutes saying that the store has no liability regarding the safety of its patrons. After trying to get back to the point I apologized saying "I'm very sorry for the inconvenience, I don't mean to be a d**k. (I do not complain about things, but in this situation I was absolutely beside myself, still I felt bad??? TINA BETTENCOURT, instead of addressing the situation, says, "if you're going to curse we're done. I said, when did I curse? You mean d**k? I meant rude. After pleading with her to speak with me and help me resolve this matter TINA BETTENCOURT then hung up on me. Did not say anything, did not apologize for the situation, did not give any suggestions on how to make it better. TINA BETTENCOURT simply hung up on me!!! | |
| james crisalli | 9/29/11 |
| hello kohl's, it's a good thing merchandise sells it's self. i was hired on aug.23,did the orientation for seven hrs, which was horrible/disgustin the worst i've ever witnessed. the work schedule came out in which i fulfilled diligently for three weeks and still haven't been paid for the orientation. i was told four different stories on how i was going to be paid for that. but to no avail. my next step is new york state labor dept. as you expect i am no longer a kohl's (expect great things employee).regards james crisalli, amsterdam,n.y. | |
| Dianne Brown, Mesa, AZ | 9/29/11 |
| You know their slogan, THE MORE YOU KNOW, THE MORE YOU KOHLS? Well, now that I have found out more about their customer service policy on there so called cash back if you spend so much money, THE MORE I HAVE FIGURED OUT, I WILL NOT SHOP KOHLS. I spent over $170 there on one of my shopping trips, and was told by the cashier that I received $30 cash and %15 percent off my next trip. I found out that the cashier failed to put the actual cash coupons in my bag when I got home. I then went into customer service and proved that I had spent that much, and where was the cash coupons. There response was sorry, they don't know why the cashier would not have put it in the bag, and even though I did spend that much, (which they did see) there system would not allow them to give me the $30 discount which I was entitled. Really ticked me off! There mistake, and I was out the $30 and the discount... | |
| Kellie | 9/30/11 |
| I appreciate the idea of kohls cash and realize that this promotion is an added bonus but am frustrated by the wording on the back. It says it may be combined with any other promotion which to me means that I can get 15%, 20%, or 30% off of my purchase and then use my kohls cash to pay for it. After my purchase I realized that the kohls cash was subtracted from the original total and then the 30% was taken off even though I handed the cashier the 30% off coupon first. I was told the computer automatically does this. If that is your policy then fine but don't lead me to believe that I will get both offers. Your wording needs to be changed on the back to read that you may use it in the same transaction as other offers but it will not be combined with other offers. I was expecting to pay $30 and ended up paying $42 which may seem inconsequential to you but for someone on a tight budget that was a big deal. I would return some of the items to pay less but it is a huge hassel to return any merchandise bought when using kohls cash..ive tried before. For a store as large as Kohls I expect honesty not trickery. For a store as large as Kohls I also feel silly writing this knowing that no one will care or do anything about it. Very frustrating. | |
| Jean | 9/24/11 |
| I'm conacting the corporate office to complain that Kohl's requires loyal customers to use a Kohl's credit card to take advantage of discounts. Our household uses cash for all our purchases because we don't beleive in debt. My sister-in-law and I shopped at Kohls together one day and she received 20% off for her purchases when using a Kohl's credit card and I received no discount because I paid cash. I feel this is discriminatory even though I am considered a 'preferred' customer, receive all the discount flyers in the mail and can't use them because I pay cash. Kohl's must be pretty stupid, because 'cash is king' and it doesn't cost them 2% in credit card fees when I purchase paying cash. So Kohl's would rather pay the credit card processing fees and lose money, than save themselves money when customers pay cash. I'm getting ready to boycott shopping there because of this. | |
| Becky | 9/24/11 |
| Okay folks, I work for a non-profit animal rights organization with international jurisdiction. No, I'm not one of the "kooky-nut-jobs" associated with some other organizations. Simply put, my job is to police & watchdog web-sites, magazines, ads, you tube videos, etc., looking for animal cruelty and abuse of any kind. I also am in charge of our anti-fur campaign. Imagine my dismay when I came across an overly-airbrushed Kohl's ad featuring J-Lo wearing a fur trimmed cardigan. In another equally stupid photo, Ms. Lopez is leaning on a chair with a fur coat draped over the back of it. The caption for the photo even states it is a "fur-trimmed cardigan wrap". I truly hope for Kohl's AND J-Lo's sakes that it is in fact, "faux-fur". I will have to make sure that Kohl's and Ms. Lopez, both have to answer for this clothing made from pain & torture. Be assured, none of these poor creatures gave their coats willingly. Fur IS absolutely a "big deal". All one needs to do is watch any one of our videos on youtube to see this for themselves. It is horrifically cruel and worse, it's completely unnecessary. Especially for "fashion". I encourage anyone who finds this as cruel as I do, to please fax their concerns & complaints to corporate headquarters for Kohl's Dept Stores nationwide. It will and does have a big impact on the horrors of the fur trade when folks speak up for those who have none of their own. The poor animals are counting on each one of us to speak up for them. I am in the process of drafting up a petition that will be sent directly to CEO after 2,000 sigs. accumulated. In the meantime, people can fax Kohl's corporate headquarters directly themselves. For the creatures, I thank each of you who choose to help them out. Sincerely, Becky in New Hampshire. (Hints: Simple, non-aggressive and to the point, always works best when faxing the letters to any business.) Kohl's Community Relations; FAX-(262)703-7115 OR Kohl's Corporate Headquarters: N56 W 17000 Ridgewood Drive, Menomonee Falls, WI. 53051 Faxes and letters both, garner more attention than one may think :) | |
| Jasson Tibb | 8/13/11 |
| I visited the Ontario, CA store today and again had a bad experience with your assistant store manager Meenue. She has been rude in the past and again today. While the polite cashier rang my transaction, Meenue and her helper stepped up to the register and literally pushed their way in to collect cash before they moved onto the next register. Meenue had a scowl on her face as she so often does. I spoke up and asked if they could wait until the cashier finished with my transaction. Meenue said he can finish with me after they were done. She is the most rude and unprofessional retail manager I have ever run into. I asked her assistant if Meenue was conducting rudeness training, because Meenue is an expert at that. The cashier told me that Meenue is always rude to associates and customers alike. How can you have someone like this representing your stores. Kohls has good deals while being treated like garbage at your Ontario, CA store. | |
| Eric Stearn | 8/13/11 |
| I shopped at your Kohls store on Limonite in the Corona, CA area today. The store manager, Nancy would not honor combined coupons when both coupons clearly stated "may be combined with other offers." One coupon was $10 off $30 from the newspaper, and the second coupon was $5.00 off anything directly from Kohls via email. Nancy stated that two dollar off coupons may not be combined. There is no stipulation printed on the coupon, and what this store manager is doing is Bait and Switch (customer baited in with coupons that state "may be combined" and then switching at the register to "No, they may not be combined." I read the stores policy on their website and it clearly states multiple percentage off coupons may not be combined, however, nothing is stated about dollar off coupons. I had contacted Kohl's corporate office about six months ago after having this same situation with Nancy at this store, and the corporate office explained they would contact her and apologized for her making up her own policy. Nancy told me today that her corporate office never contacted her regarding this issue. Does Kohls follow through on anything? They love to bring us in with coupons but don't want to honor them. When Nancy has declined to honor the Kohls coupon in the past, I took it to a neighboring competitor and they happily honored Kohls coupons. The competitor said they love to get Kohls customers in their stores. Nancy needs to be re-trained as a store manager on Kohls policy. | |
| Abigail | 8/13/11 |
| Dear Kohls, My stepdad recently lost his job and he and my mother can barely buy anything or support my four other siblings. Since school is coming up, obviously they are looking for school clothes. My mother found some coupons online that saved her a TON of money. First time she went in, she talked to the Assistant Manager and she said she could use them. Before she even came in she made sure she could use them, she CALLED! Second day, she came in to use them again and had to do multiple transactions, which was fine. Her cashier was fine with it, and so was the manager. Now, for some reason, another lady with FOUR YEARS of service (apparently) came over and started talking down to her, as if she was LUCKY to shop at Kohls. Talking to my mother as if she was trash. She is absolutely mortified. She was standing at the register doing nothing wrong, some people around her, and this person thinks it's ok to come over and degrade my mom. I will not have this. When I call tomorrow, yes, WHEN not IF, this lady will be fired. My mom may be calm but she is emberassed. Imagine getting a call from your mom because some lady pretty much called her trash. Can you imagine that? Is that customer service? No. Now, as I was saying. My mother may be calm but I am not. You will wish you never spoke to me by the end of the phone call. Thank you, Kohls Corporate. | |
| J. Lopez | 8/14/11 |
| I was at the Kohl's store in Phoenix, Az. 19th Ave./Bell Rd.. There is an employee there that took a ball away from my son when it was in his hands. We were going to purchase the ball and I had walked away for a minute and he threw it up in the air (not high) kinda playing with it. We all know how much little boys hate to shop. So, she said, "give that ball to me". I didn't know she had taken it till I returned (he was with his dad). Then 10 minutes later, the lazy ***** employee had enough nerve to ask me, I am not an employee, to hang up a shirt that she had in her hand. I was thinking...is she crazy???? Or, am I going to get punked in a second. We left and I won't return to that Kohl's again. Are you serious??? You are asking me to do your job after you took the ball from my son. I was wondering how she actually got hired. She is either really slick or must know someone because, I can't imagine asking a customer to do my job especially, after I was rude to them. Rot in ****!! | |
| Nancy Stockman | 8/17/11 |
| I LOVE TO SHOP AT KOHLS! There is only one problem ---- I can only visit your stores in Houston, Texas, Alpharetta, GA, or Summerville, SC when I visit family. The Bluffton, SC area is in need of your services. Tanger Outlets One have just opened up new stores and have second outlet store at Tanger Outlets Two. KOHLS, you are missing the boat! Many of my retired friends have have shopped KOHLS in other cities and have also expressed wishes for a store here. Can't you consider coming to Bluffton, SC? I have a location picked out for you ----! How cool is that? The store was formally GOODY'S, so all you would have to do is move your merchandise in and hire many willing employees. Come on KOHLS, YOU CAN DO IT! It would be very profitable for you! | |
| store 0548 rancho santa margarita | 8/19/11 |
| the cashier's at kohl's in rancho santa margarita in california are so rude. Her name is Rebecca and she treated me like im so dingy that i don't know a thing about sales. i bought this vera wang capri pants for $14.40 which is on sale, i got a couple pants because i got a $10 off coupon when i buy $30 worth of items. the pants are sizes 2 and 8. when she scanned the size 8, it came up to $19.90 so i cancelled the sale and i went back to the rack and grab a size 10 which is the same style as size 8 and she said we'll the sizes 4,6,and 8 are more expensive because they rarely go on sale. i told the cashier that i just got a size 4 at the kohl's in Irvine, ca that is $14.40 and she just shine on me like "well, i can never justify that" anyway, im not going to that store again, REBECCA the cashier is acting like she is above else. the only thing i can say is those employees in the Rancho Santa Margarita Branch better improve their customer service and i think they all need more training. | |
| Debbie Vermillion | 8/26/11 |
| Today, 8/26/11, I shopped at your Angola, Indiana store for the first time. Upon checking out, I realized I had an expired Kohl's cash coupon for $90! I was on the verge of crumbling it up in disgust, when the cashier called her supervisor over to ask about it. To my amazement, she honored it! You have a loyal, lifelong customer from us and my very large family.THANK-YOU KOHL'S! | |
| Sheri G. | 8/29/11 |
| I love shopping at your store,but I am tired of stores who cater to people who are so OFFENDED by wishing a MERRY CHRISTMAS! Stop catering to this particular group of people WE celebrate Christmas here and if they are SO BOTHERED by this let them go back home where they can be sure they'll never hear it!! I am very surprised that retail stores would cater to this BULL as it is your best MONEY MAKING SEASON isn't it??? if you want my money then you'll be happy to wish me a " MERRY CHRISTMAS" as you take my cash or I will stop shopping in your stores "JESUS Is THE REASON FOR THE SEASON" not Mohammad!!! your business is selling merchandise NOT kissing the butts of people who want to change our way of life, WE are in AMERICA in case you forgot! They came here WE DID NOT MAKE THEM !!! so stand up for what has always been our way of life and let them blend in as all other nationalities have managed to do!!!! | |
| Trisha Allen, Jarrell, TX | 8/30/11 |
| To the person in charge of Kohl's IT dept. Well, since Kohl's cannot seem to solve my problem and I know that I ordered 2 pair of men's boots along with a floor mat. I just don't know how I am going to pay. I always pay online but since I cannot even sign in it will be rather difficult. I have spent many hours on this same issue both online and on the telephone, yet still it is not resolved. Nothing changed on my end other than upgrading IE 9, I still have Windows Vista on my computer. If I am charged just one late fee or any other effects of my good credit, I will act at that time. I have enough documentation to fill a file. I hate for things to get this far but enough is enough. Regards, Trisha Allen | |
| linda cosgrove | 9/3/11 |
| I always loved to shop at kohls, however after spending over $200 on my son's back to school clothes i was informed outside of your springfield pa 19064 store that kohls does not hire contractors within the community, I was very disappointed by that. If kohl's does not support the community with employment and I mean good wage jobs ( i noticed ceo kevin mansell likes his 1.3 million plus perks salary but won't support others making not even 10%) can I please ask these companies how much money do you need? I know i would not feel right if i was making tons of money at the expense of others. Please better america buy helping your fellow americans | |
| bj | 9/16/11 |
| You are DESPICABLE and UNCONSCIONABLY EVIL. I will never shop in your stores again, nor will any of my friends on FB or any humane human (which you are clearly not even close to resembling) because you have the unmitigated gall to take on a line from that HORRIBLE AND UNCARING AND UN COMPASSIONATE WITCH lopez. How DARE YOU carry a line that uses the skin of fur bearing animals who have been either killed by being SKINNED ALIVE OR BY AN ELECTRIC PROD SHOVED UP THEIR RECTUMS OR DROWNED OR POISONED! You care nothing for compassion and humane actions. YOU NEED TO SHOVE AN ELECTRIC PROD UP YOU ASSES! You are less than human, you are inhuman and inhumane to support this horrific evil perpetrated on innocent living beings in order to DECORATE HUMAN EGOS!!! | |
| Katlynn | 9/13/11 |
| The Kohls in Marysville, Washington was hiring for a sales associate job to which i applied for. It came to my understanding that not only one position was hiring but multiple jobs for sales associate. I got a call back and got a interview from Jamie Ingles, which is one of the managers at that department store. At the end of the interview she said and i quote " Not only do you qualify for the job openings but i would like to give you one of the sales associate jobs" following that statment she said, " I will contact you in the begining of next week to step up a date when you can come in and fill out paper work. " I got contaced by a email from Jamie herself stating that she was sorry but ended up finding someone who SHE believes will better suit the position. The email DID NOT, WAS NOT professional at all. I was in such disbelief i was crying and very upset from this outcome. | |
| Shelbey | 9/9/11 |
| We have spent thousands of dollars at your store my daughter Shelbey has a closet full of Kohls clothes. However she recieved a many gift cards for her graduation and does not know who gave them to her. When she went to use one the casher said the card was not activated. I talked to a manager and they were not help full at all. So I proceeded to call the Corp. office and to my suprise they were not helpful at all either. I thought knowing someone spends so much in there store and makes billions of dollars would make sure the customer was happy, and send them a new gift card. I guess thats not how you run your bussiness. You know what they say one upset customer turns into thousands. I will make it know and we will no longer shop at khols. Thanks for loyalty....... | |
| Bill Osborne | 7/6/11 |
| The stores have great products and excellent deals.They are not the problem .However,do not mail a cheque to the main office in Milwaukee. It's a scam. They will make sure they don't cash your cheque until after the due date and then deny receiving it. I have made 4 legitimate efforts to prove that they have cashed my $98.36 cheque.Total denials on their part that they have received anything.Of course,my charges are up to $134.00.They never sign any communication with a name and no one knows what is going on. They keep asking for more proof.Finally,I am simply going to chop my charge card.They are simply liars and crooks--master ripoffs.They can all go to hell!! | |
| Judy DON'T SHOP AT KHOLS | 7/9/11 |
| I HAVE NEVER SHOPPED AT KHOLS BUT I kept getting a credit card in my name , but the funny thing is, I have never shopped there and I never will. so when I received the card I called them and this is what they said" WE GO TO THE FIRST NAME THAT APPEARS ON THE LIST OF ALL WHO SHARE THE FIRST & LAST NAME " THEY DIDN'T CHECK THEIR APPLICATION VERY WELL DUE TO THE PERSON WHO APPLIED FOR THE CREDIT CARD LIVES IN A DIFFERENT STATE .MY HUSBAND HIT THE ROOF WHEN HE SEEN THE CREDIT CARD COME IN THE MAIL, I CALLED KHOLS YOU WON'T BELEIVE WHAT THEY SAID " OH JUST THROW IT AWAY" AND I THOUGHT WHAT!! ARE YOU KIDDING ME! I CONTACTED THE FRAUD DEPT ON THIS MATTER YOU JUST DON'T THROW AWAY A CREDIT CARD AND I TOLD THE GENTLEMAN HE TOLD ME TO MAIL IT TO THE FRAUD DEPT AND THEY WILL TAKE CARE OF THIS.THE BEST THING FOR EVERYONE OF YOU IS TO GET A CREDIT CHECK MAKE SURE YOU DON'T HAVE A CREDIT CARD YOU DIDN'T APPLY FOR THAT ISN'T BEING USED BY SOMEONE WITH YOUR NAME ON IT. DO NOT SHOP THERE!!!! | |
| satish sharda | 8/8/11 |
| Hi KOhls , my self satish sharda working as compliance manager in a Buying House {INDIA} now i want to join Kohls Group. if you hve any option then mail me satish.sharda@rediffmail.com i will take all responcibility up to ASIA reason. TR Satish sharda | |
| Cynthia M. | 7/17/11 |
| I was shopping in a kohls department store in eagle pass. texas i was walking in the store and looking around at the candles. without noticing that there was a broken candle on the floor i walked too close to it and it sliced my pinky toe. i was bleeding sooooo much. i called and called them you know because i wanted them to pay for my hospital bill. it required stitches and cleansing but no one ever called be back it was as if nothing had ever happend. no one ever contacted me after that. i am very upset with kohls. it has been about two years since this incident and my pinky toe has a terrible scar on it and does not function as it should. i can not move it and on occasion it it hurts. i was 17 years old at the time. | |
| K | 7/18/11 |
| Cathi- Employees are told from day 1 not to accept kohl's cash from customers, fair or not that is the rules and they are very clearly stated. Chuck- That is not a scam, those are white tickets, the original price of the jeans change and the employees print out white tickets with the new prices to cover the old price. What is the other option? ship every jean back and have Levi's take the sticker off and print out new ones? It is not a scam and Kohl's doesn't just raise prices for the heck of it. | |
| David C | 7/20/11 |
| Hi General Manager, Corporate and Staff, I happen to be a customer at your Bruceville Location in Elk Grove, California for quite some time now. I knew many of the most recent people there that are no longer working. I become a loyalist as a customer until the most recent incident that took place this year. Since then, I knew management took over, there has been unprofessional that I couldn't quite expect. Earlier this year, approximately in March-June I been noticing that women has been using the men's fitting without any supervision while me being in there undressing. This to me has been a rare occurrence, due to the fact I thought Kohl's has some strict store policy that NO women are allowed in there and certainly men are not allowed in the women fitting room. I believe that women and men are treated on a equitable basis that men or women don't have any rights over each other fitting room and I have the right to my own privacy, but that doesn’t give right of the opposite sex to use the same fitting room. I have brought this to the attention of management and most certainly to Stephanie, Supervisor who I expected to take this serious, but unfortunately, that did not happen, due to the fact, it happen at least 3 times. I felt this has to be uncomfortable situation to me that needed to be address and some corrective action needed to take place with attention. I have brought this several times to the Supervisor in hopes that was brought to management that adjustment were made, and that when July 17, 2011 at 3:00pm in the afternoon, when an female employee and customer ran in and out the men fitting room while me undressing and trying out underwear. I brought this to management for the 3rd time and that when Tina Bettencourt, Manager, decided not to take my complaint serious without any provocation and escorted me and showed me the door with my underwear purchase in my hand. After and trying to reinforce issue for the 3rd time she, Tina Bettencourt did want to hear it and became abrasive. As being escorted to a register with 5 clearance items, 2 of the 5 identical brand clearance items were different price by a couple of dollars. I told Tina Bettencourt, that if she was going to adjust the price to match the clearance as the same price, and she became very rude and abrasive attitude and said, “what you see is what you get” and that she wasn’t going to change it even though they were same price and brand. I never been humiliate and embarrassed in a store before, all because of a store fitting policy. It was brought to my attention with surprises that Stephanie, Supervisor had mention she lets men to change in the women fitting all the time, but that wasn’t true, due to the fact, when I called an other Kohl’s Location at Arden Fair, Sacramento and spoke to Ashley, Store Manager, and mention that she maintains a strict fitting policy and couldn’t believe what I saying of what took place at that the Bruceville, location. Along, with a conversation with Ashley, there is an exception if the customer is disabled and that when an exception is accommodated with that instance. After, escorted out the store with overly priced items and the humiliation of making a vivacious scene that I’m so passionate of, because of right to privacy, I told myself that this shouldn’t of happen if management took this serious since day one. Below are the order of events. 1st occurrence, March 2011: A woman and a husband sharing the same fitting room while myself undressing. 2nd. Occurrence, May 2011: A woman used the same fitting room while myself and undressing after I mention to her that it was a fitting room and that when she gave me an attitude. I also address the issue to the Supervisor. Current July 17, 2011: When a female employee was still due not excuse herself in the fitting and taking and a strange woman was changing right next my fitting stall. My comments: 1st. I feel this happens to be an infringement of my civil right all because due to the fact nothing was done after bringing to the attention of management and they resorted and the wrong action. 2nd. Also, walked out purchase 5 identical brand underwear without any adjustment made because due to the fact it was all on clearance. 3rd. If I didn’t say anything, then it would be my fault for not bringing this to management while a woman undressing in the same fitting. I feel this happen to be bad conduct on management part and some corrective action needs to take place, because throughout my career in management for 25 years the customer is always right, even if you don’t believe them, they still make some valid points | |
| cant stand there refund bullshit | 7/22/11 |
| now for the people that gets gifts and they dont fit or you just dont like it and you return it with no receipt remember they have a no hassle free return policy but if they tell you they are going to send you a corporate refund dont believe them because you will never get it.and there gift cards at any time they can cancel it.for the people who who have returned items without the receipt when they give you your receipt after the return look at it real close if it has an a or s on it they reported those items stolen so becareful next time someone buys you something from kohls make sure you ask for the receipt because they will call you a thief but just not to your face thats why they use those two letters.there is your no hassle refund policy.there truly is a no hassle refund till you realize that you have lost your items and corporate refund or store credit.thank you kohls for calling so many people theives. | |
| falsely accused | 7/22/11 |
| kohls can go to hell with everybody in it and for their loss prevention team or what ever they call themselves are all full of shit just cause your hispanic and mostly everybody in these two stores in bakersfield ca.are white they have loss prevention following you around because they think you are stealing but in fact we all no that its the fucken workers that take everything.they talk out of there ass and im talking about lp they get paid to do a job and they dont do it and then they get the wrong people but who cares as long as they think there doing there job so from me to you fuck you guys if anybody has had problems with the lp in any of the stores respond to this blog. | |
| Maribel S | 8/4/11 |
| My sister had been working at the kohls store in Burlington washington since day one from when this store opened. never called in sick, never was late and infact would cover for customers that did all of the above, whenever she was called in she would be there. She had an emergency which ended up with a surgery obviously couln't call in sick to work on her working day, and was fired do to this. She went in spoke to her manager and was told there was nothing that could be done. this is bs! my sister had a miscarage and on top of that painful thing ends up without a job! way to go kohls you sure know what employees to keep =D the ones that are ripping you off! | |
| My Kohls Rating (Poor) | 8/5/11 |
| I have been a Kohls card holder since 2008. Today I cancelled this account. All the negative comments on here reflect the ill-mannered policies being created by Corporate Kohls. Kohls charge cards use to be issued by Chase Bank, now they are issued by Capital One. You know... the "Whats in Your Wallet" cradle-robbers! If you can recall all the questionable practises perpetuated by Capital One, you will know to stay away from this financial institutions. Since "Whats in Your Wallet" moved in, Kohls has been going downhill. Unless Kohls get out from their commitment with Capital One, it will see to their demise. * Customer Service - Poor * Online Service - Fair * Management - Poor * General Quality - Fair * Corporate Integrity - Poor Overall Star Rating Average: 1.4 Stars Nice knowning ya Kohls! | |
| Debbie Navratil | 8/3/11 |
| Dear Kohls, Let me start out by saying I was an avid Kohls shopper but never again. I have closed my account and will gladly take my business somewhere else. My daughter placed a large order on Kohls.com on July 13th, expecting to receive Kohls cash for the amount of her purchase. When we never received the email for the cash we called customer service and were told that although her order confirmation was dated July 13th, it was actually 15 minutes too early when it reached the Kohls.com location which is central standard time and, therefor, she would not receive the Kohl's cash. What's with that? If that's the way you're going to operate, I suggest you put the central standard time on the confirmation when the order is placed. We were told this information is stated on the website but after 15 minutes of searching, we could not find it. Now I just laugh when I hear advertisements about your great customer service! I'm sad to say I will no longer be shopping at your store. | |
| | 8/3/11 |
| Kohl's deserves no stars. I was a Kohl's associate for almost three years. The management at my store gave their employees absolutely NO RESPECT. One of the happiest days of my life was terminating my employment with them. Now I've been in a seemingly never ending nightmare trying to get reimbursed for an uncashed check issued to me way back in September of 2009. It was a check lost in mail transit. IT IS IMPOSSIBLE to get ANYONE at " Kohl's Corporate HR" to help me. This "run around" has been going on for 6 months as of today. I will never walk through their doors again. | |
| anonymous | 7/26/11 |
| To give this company even 1 star is an overstatement. I worked for store #1390 in Riverside, Ca. The "management" at this store is absolutely appalling. The executives at my store have no respect for the associates whatsoever. If they feel you are not doing your job correctly, they will yell at and reprimand you in front of customers. example: I was helping two customers when my supervisor came up, interrupted me, and then preceeded to scald me for having only solicited 3 credit applications in the last 4 days. Het told me I would be written up if I didn't "get my act together." When he walked away, I was in tears, and my customers, clearly uncomfortable , were left asking if I was okay. T his is the same supervisor who has a reputation of being a pervert becausr of all the inappropriate comments he makes towards female associates. Thestore manager is worst of all. Several times employees AND customers have seen her yelling at associates on the sales floor and over walkie talkie I even heard her once say to another manager about an associate, "you know that bitch looks like a slut." And this is how the entire management staff conduct themselves. And if you are an unhappy customer, don't expect the associates to provide you with answers, because they do not have any. "Training" means watching a few 30 minute videos, and learning the rest as we go. We won't give you the corporate number because we don't know it. Probably because if we did know it, we'd be calling everyday to report some new injustice. So if expecting great things means to you expect terrible customer service, uninformed associates, unprofessional management, and gossip, then shop at Kohls. | |
| Anonymous | 7/27/11 |
| To all of our customer, let me explain: .#1 For those of you complaining about having credit cards shoved down your throats, I do aplogize. However, please know that if we are not doing so, our work hours and jobs are routinely threatened. It's a vicious circle. #2 buying twenty newspapers for twenty ten dollar coupons does not mean you may use all of them. It says one per customer very clearly on the back of the coupon. Customers who take advantage in this manner are the reasons prices go up. #3 no discounts can be used on charity items or gift cards for the following reasons: A) charity items are just that. 100% of those proceeds go to the charity. Please have a heart. B) gift cards are for the designated amount. Giving a discount on this purchase discounts the amount of the gift card! Also, Kohls cash cannot be earned when the money hasn't actually been spent. It has only Bern transferred to a gift card! Most importantly, please understand that Kohls associates do not make up these policies. We may not even agree with them but we do have to follow them to keep our jobs. And in this economy any job is better than no job. We all want to have pleasant shopping trips and work days alike so maybe we should all just calm down and try to see each other point. | |
| DawnNorthernCa | 7/27/11 |
| I enjoy shopping at my local Kohls in Ukiah Ca. Recently with the summer heat and a 9 month old baby, I decided to give Kohls.com a try. With a Kohl's card discount of 30 % I was very excited to get a good deal and not have to drive the hour south in the heat. I placed my order online June 28th 2010. I put my po box number in the shipping information box and the site would not let me use it. My guess, after receiving 1 0f 6 items and talking to customer service, was that because one of my items was shipped from a distributer by UPS, and not from Kohls. UPS does not ship to Po Boxes. My other 5 remaining items, 2 shipped from a warehouse in Ohio, and 3 from a DC in San Bernadino Ca, were sent Fed Ex Smartpost. My local Post Office does not offer postal delivery. So, because there was no Po Box number on my package they were all sent back to sender. I called kohls customer service and tried to track the packages, and let them know that I still wanted the items I had ordered. I gave them both my addresses and requested that they be shipped back to me UPS. After days of waiting and even weeks, I made calls back to Kohl's customer service and could not be told where my packages were. I finally did some research and contacted the warehouse in Ohio. I spoke to a man there, who had way more customer empathy than customer service, and he was able to locate the two items that were shipped back to his warehouse. He shipped them back to me via UPS and I just received them yeasterday. July 27th. So where are my other three items? I called Kohl's customer service again, obviously I have not learned my lesson, and the lady I spoke to could not give me any information as to where my remaining packages were, and that she had no more information than me. I decided to finally place a new order on the items I hadn't received until she told me she would have to charge me for those as well. I lost it. There is no way that I will be charged twice for items I haven't received! I told her to forget about it, cancel the new order, and that I would call the distribution center myself, like I did to Ohio, and get my packages on my own. I called them this morning and told a man my story. He said he would look for my package, or find out what happened to it and have the front desk call me back. I'm hoping they do, because at this point I am very frustrated. I ordered my items from Kohls.com in good faith. You pay for something, you should get it. But, in this case it's more like you ordered something, good luck! I understand that as a business you probably want to find the best, cheapest methods of shipping, but I think that their choice to save dollars is hurting their customer relations. Orders being broken up, some items being shipped from one part of the country, others from an other place, and different carriers being used is just crazy! Customer service people are not very helpful in these situations. If everything could have just been placed in one box, and shipped it would have been a lot easier. Now, if I want to cancel the items that have not got here, and re-order, I am going to have to watch my Kohls credit account and make sure that I don't get charged twice, after a two week waiting period? Not my idea of fun!!! Get it together Kohls. People are spending there hard earned money, in a poor economy and want to get there items. Im tired of waiting. I hope the DC in San Bernadino calls me back because any enjoyment I have had shopping at my Local Kohls store is quickly diminishing with everyday that passes that my shipment is not here. I will not support Kohls any longer if this doesn't get resolved, and I will spread the word to my friends, family and strangers. | |
| Dave, Elk Grove, California | 7/28/11 |
| The are pathetic in Bruceville location Elk Grove, California. They enforce their fitting room policy. For example, when I dressing in the mens fitting room, here comes a woman undressing and trying on clothes right next my stall. I understand we as men are not allowed in the woman fitting, then why people, should we let them be in ours. This was brought up to the management attention and I didn't prevail, because it continued be happening. These are people who are in management people, that we are going to employed in the job market. I happen to believe this will scary in the workforce, cause they didn't nothing from their previous job, then what makes you think they are going to do anything when they move on their next job. I know, if i was in management in a company I wouldn't want to hire these people, because this has been ongoing occurence. Here is a "rule of thumb" if your not man, then you don't belong there, its just that simple. What part of stupid you don't understand or english that you don't understand. If management can't keep people in their own dressing, then you shouldn't be working there, no excuses. Why would anybody want to shop there if they can't get there crap together. Why do we have to write negative feedback for their carelessness, its so sad. | |
| Karina Jones | 7/29/11 |
| I would like to know where can I buy return or broken jewelry from you. | |
| Cynthia G. Vincent | 6/22/11 |
| 10/2/10 The Kohls check out clerk at the Mooresville, NC store talks me into applying for a Kohls charge. I make it a point she knows my mailing address is the PO Box, not the street. I even showed my VISA charge card to her for verification. June 10 2011 I find out Kohl's has sent my name to collections saying I didn't pay a Kohl's charge card bill. I told them I never received a bill or even a charge card. The Kohls customer service agent then admitted the statements and card were returned to Kohl's as "UNDELIVERABLE". I then find out Kohl's has listed my street as the mailing address, not my PO BOX as I had directed. I IMMEDIATELY paid the bill over the phone. The Kohl's customer service agent corrected my mailing address, apologized and said I would start receiving my card and statements shortly and that my credit would be corrected. June 17, 2011 I received my first Kohl's credit card statement only to see the name on the statement listed as G V Cynthia? I contact Kohl's customer service to correct immediately. June 22, 2011 Now you are telling me my account has been closed since April 5th? The customer service rep on the phone On June 10, never said that. She in fact said I would be receiving my card shortly? I have NEVER heard of soooo many mistakes by a vendor to a customer. This is ridiculous!!! And I do plan on letting KOHL'S management know about this. | |
| Larry Small | 7/1/11 |
| I went into your Aurora, CO store yesterday to purchase a pair of Levi 505 jean shorts that were priced at $21.95. The lines were long and i figured I could come back today and get an additional 15% off because of your sale. Lo and behold the item had been priced up to $24.95. i guess i need to look more carefully at how your sales work from now on. By the way, I didn't buy the item. I can get it at Amazon for the $21.95 and without tax, the cost is pretty much a push. | |
| sheila | 6/24/11 |
| Why doesn't all the stores carry double stroller? I know lots of parents with multiples whom do not always have their.stroller with them and the store in prattville Alabama sucks. | |
| Pat Reynolds | 6/27/11 |
| Recently while visiting my mom in Mequon, Wisconsin, I went and bought some children's clothes at Kohl's. I have shopped here before even though I live in Tennessee and have written checks too. My check was denied by Kohl's but they could not explain why. When I called customer service, they said that to continue giving customers fair prices, they could not honor my check. The reason given was shallow. I have never had a check to come back because of insufficent funds nor been late on any bill that I have. I have been married for 41 years and have excellent credit. I was humiliated and had to pay cash for my purchase. Where is the list that all stores have of people who they won't take checks from because of bad credit records? Why am I penalized for those people who are irresponsible. I doubt if I will ever shop at Kohl's again, and I will be sure to share this story with everyone that I can. | |
| Cathi Gonzalez | 6/28/11 |
| My daughter was just fired for redeeming Kohls cash that a customer gave her!! Are you kidding me!! In this economy, who can blame someone for wanting to save ten dollars. She did this twice. She didn't steal from the register or hurt anyone. What difference does it make, since obviously the customer was not going to use her Kohls Cash!!!! Another thing--they don't know how to schedule employees. They were under staffed many times and would call my daughter in when she wasn't scheduled. The first year she was there, they were giving her 10-11 hours a week. This store I am referring to is in Port Orange, Florida. Please don't shop there!!!!! | |
| Tia F | 6/10/11 |
| On 6/9/2011 Location: New Albany, Ohio 43230 Store #0329 Decided to go shopping at this store, which was not my normal location for shopping. However, while I was shopping with my son, I needed to get through a group of customers socializing taking up the whole aisle. Well, I figured that I would wait a few seconds and one of them would notice that I needed to get through. This never happened, eventhough one of the male customers was slightly turned in my direction so he was aware of me standing and waiting with my stroller so I could get through. I was actually on my cell phone, talking to my husband when I said "excuse us". They preceded to move, but with a stare like I had done something wrong to them. Then I returned back to my phone conversation, I hear the male blurt out "We weren't in your way, Bitch." And I repeated exactly what he said back to him. I then decided to leave the department, as the group just stares. By then, one of the associates comes the male said that I cursed him out, during this time the rest of his friends leave and go to another department. The associate says, "I'm going to call security and ask for you to leave the premises." While the male that called me the bitch said that he was going to call the police. I told him to call, and that I'll wait, because I knew that I was telling the truth as to what had happened. I explained to the associate that I wouldn't dare curse with my kids in my presence. And that the word that he used wouldn't have been a word of my vocabulary. By this time, I just wanted to drop the clothes that I was buying and just walk out. But I went to check out instead. Then security comes and pretends to be looking at jewelry until I paid for my items. As I look to where the male customer was I had the altercation with, I noticed the same associate talking privately with him. What bothers me about the situation that encountered on this day is this: Not one associate came to my defense to see if my son and I were okay. My assumption is this, I'm a African American and the male customer was Caucasian. This automatically triggered to the associate that I was in the wrong which I knew I wasn't. Her statement "I'm going to call security and have you removed from the premises." Not even knowing the story as to what led to the altercation. I'll never EVER shop there again. They need to learn how to correctly deal with situations like this. For the record, Kohls Department stores and associates, not all African Americans are liars, stealers and/or mouthy as perceived to be. Some of us do have alot of class to ourselves, money and a education. There can be Caucausians in the world that are ignorant and just observe things as one-sided. This situation was one of them. | |
| Ralph Blackwood | 6/13/11 |
| I told Kohls twice too remove my name because they refused to hire me and the refuse to remove my name from their email list. I would shp at another store before I would shop at Kohls!!!!! | |
| Not a happy person | 6/16/11 |
| kohls seem to care more about anything or committee but cares nothing for their employees | |
| Marion Foster | 6/7/11 |
| It is a shame that I cannot cancel my mailing or credit with a company when I am DECEASED! Yes, I have not transferred to another state, I have not changed my mailing address, I died. There is no way to cancel my account without mailing to a corporate address that ends up no where; sitting on the phone for hours; or going to their email site that clears the screen when you click on "go"....hmmm...for those of you still mingling amongst the living, maybe a better organized and more customer affiliated company? A first year tech student can write a more efficient email program. | |
| Nina Godfrey | 6/8/11 |
| KOHLS IS THE WORST COMPANY TO WORK FOR, THEY DONT APPRECIATE THEIR EMPLOYEES AND RAISES ARE GIVEN ONCE A YEAR FOR 25 CENTS! AND IF YOU HAVENT BEEN THERE AN ENTIRE YEAR YOU DONT GET THE WHOLE QUARTER~ I USE TO WORK FOR KOHLS, ITS A POORLY MANAGED COMPANY AND THEY PUSH TO SELL KOHLS CHARGE CARDS WITH INSANE INTEREST RATES....AS AN EMPLOYEE IF YOU DONT SELL A KOHLS CHARGE CARD ONCE A MONTH THEY PUT YOUR NAME ON A BULLETIN BOARD SO THAT EVERYONE CAN SEE THAT YOU ARE NOT DOING JOB, AS IF TO EMBARRASS YOU. IN ADDITION TO THE LOUSY PAY AND LOUSY HOURS, 8PM-11PM OR 6-11PM, SIGNS ARE WRONG CUZ THE OVERNIGHT CREW IS KNOWN FOR DRINKING AND PARTYING IT UP IN STORES WHILE LOCKED UP INSIDE. CERTAIN EMPLOYEES ARE FAVORED AND GIVEN MORE HOURS....WHILE OTHER ARE HARRASSED AND EMBARRASSED IN FRONT OF OTHER EMPLOYEES. IN THE STATE OF CALIFORNIA YOU ARE ENTITLED TO ALL OF YOUR VACATION PAY AND MONEIES OWED WITHIN 72HRS...I GAVE MY 2 WEEK NOTICE AND HAVE YET TO SEE MY VACATION PAY; I QUIT IN AT THE END OF APRIL, IT IS NOW JUNE 8TH AND IM BEING TOLD IT MAY BE A FEW MORE WEEKS TIL I SEE MY MONEY THAT I HAD EARNED AS AN EMPLOYEE. KOHLS IS NOT ONLY A RIP OFF TO THE AVERAGE AMERICAN SHOPPING THEIR STORES BUT TO THEIR EMPLOYEES AS WELL. I THINK THEY SHOULD BE REPORTED TO THE BBB. | |
| Jennifer Burleson | 6/9/11 |
| To Whom It May Concern. June 8th, Cedar Rapids Iowa. I went shopping with my 13 year old daughter to spend my Khol's Birthday money I got in the mail. It was after 7 pm when we got there. After looking all around the store I went to the bedding department to look at pillows. While there the power flickered a few times then went completely out. We went and settled on one of the display beds to wait and see what was happening. this is about middle of the store. There was adequate lighting for us to see down the lanes and wait to see what store employee's would say. As sitting there a female employee walked by and told us there are pins in the bedding and be careful. We then got off the bed and stayed close by still waiting out the storm in the middle of the store. Then a male employee walked by and asked us what we are doing? I told him waiting out the storm in the middle of the store like so many places tell you to do. No he said. Got check out and leave. We still have a registers open. I told him that during a storm like this there was nothing I would stand up front by the glass doors and check out with. It was not safe. He told me to go out front then and leave .. He had "watched" the news and it was just a little storm. I told him I did not feel it safe. He then told me I had to go out front it was too dark. I was almost right under an emergency light. He was very rude and upset me and my daughter very much. So we took off to the front of the store. When we got there the sirens went off to indicate it was more than a little storm. The store doors where locked and everyone was told to go to the back of the store. REALLY!!! Now I'm hopping mad. For his concern about safety and it being dark.. not one employee with a flash light lead the huge group of people.. They rushed past them. I saw older people bumping into the middle lane displays.. safe huh. As we past the customer service desk they were sitting there with flashlights*while the emergency light was right by them* . We went into the employee break room. others stayed in halls. Power was never restored. a little while later the same man who was so rude to us came in the room and said it's over. It's just a storm. Linn county is a big area. Please feel free to leave or stay a little longer. There is nothing else we can do. I am going to the front of the store and we will be letting you out as you want to leave. I asked a female employee who this was and HE'S THE MANAGER! Seriously. Me and my daughter decided to leave since we were treated so badly and apparently not valued at all. After we got up front I confronted him and told him I was very upset in how he treated me and my daughter. I told him I didn't feel that he cared about how serious the storm was and I was in one of the safe places they tell you to go in emergencies. He said I was wrong, I was shopping(which I was not) I could have left and been fine. I told him how dare he speak to me this way and that I was not longer a supporter and now also no longer ever wanted to walk back into this store. He then said he was "Sorry but... " no that is not an apology. I do not let my kids apologize like that. It was not a true apology. I left that store and want you to know that I drove home in hard rain. hail and strong winds. But at least his store is safe. He would not win any metals for helping out his customers if this had been a case when damage had been done. I will not go in that store again.. I am not going to be using my birthday Kohl's cash nor any coupons. I do not feel he was apologetic nor sincere. This taught my 13 year old a huge lesson. Why didn't he care that we were in a safe place and make us move to the front when all the windows are? She is very upset also. There are plenty of other stores in this are that it will not make it difficult to find a place to shop other than Khol's. Sincerely Jennifer Burleson Marion Iowa | |
| Carson | 5/24/11 |
| My girlfriend has worked at Kohls for 6 years without a promotion. She has made this company thousands off the credits she earned for which she received a measly dollar per credit while managers are pulling down like 10$ for every credit she gets. She gets passed over promotions because shes not related to or best friends with anyone in management. I can tell you that she will no longer stand by while she is discriminated against, she waited patiently but I think it's time to call some attorneys. It's a shame thats what you have to do to get the things that were promised when you accepted a job almost a decade ago. | |
| Vicki | 5/25/11 |
| I applied for a job in the Ankeny, Iowa store as a friend told me they were hiring for a "Remodel project" for the summer. I went in for a interview at the beginning of May and everything went well. The manager I interviewed with asked if I could start on the 11th or 18th, and I said I would start whenever he would like. The interview was on a Tuesday. He said they had to do a background check and hoped he would have the results the following day (Wednesday), and he would call. He said if he didnt get them back on Wed, he would contact me on Friday as he had the day off Thursday. A week passed and I didnt hear from him, so I called him, and he said "Can I call you back, because we are still in the process of hiring". I said sure. In the meantime I recieved the results of my "Background check" in the mail. It listed IA criminal records, Offender Info and a summary. Here was the results....In 1993 I had a dog that got out of our gate and someone called on him. I recieved a $5.00 fine. In the meantime approx 2 weeks have passed.....still no contact from "Cory" at Kohls. So, I called him 2 days ago and he confirmed that the Background check was indeed the reason they were not hiring me. This is UNBELIEVABLE!!!!!!! I said to him "Your kidding, REALLY??" He said he did not make the decisions....that the "District Loss Prevention" people made that decision. I am totally beside myself that I would not get hired because of this!!!! Everyone I have told this story to can not believe it!!! This has really lowered my opinion of Kohls. I will tell everyone I know about this...Facebook, E-mail, family, friends. I will also check into what "we the people" need to do to get some laws put into place concerning this type of thing. And I most certainly wont be shopping at Kohls again!!! Vicki Short | |
| Brittany | 5/28/11 |
| I am currently working at Kohl's store #482. I am underpaid and overworked. I use to love working there until my hours were lost. I use to make 182 a week (the most I ever made working there) but now? I'm living off of 80 a week. When I ask for more hours, they do this...for example: 3:00pm-11:30pm then the next day? 6:00am-11:00am. Isn't that illegal? Yet if I complain about it, I only wind up working 3-4 days a week. I am living pay check to pay check. Not even actually. Plus, I have been wanting to report that the management yelled at me for actually telling them that I have been sexually harrassed! I was specifically told that if I had any problems at work, that I shouldn't be afraid to go to my manager. This is what happened. I had went in the office privately because I felt uncomfortable at work. They told me they would talk to him and speak to me later. I was called back to the office, they sat me down and I felt relieved trying to laugh it off. Then my manager yells at me (literally) asking,"How do others know about this? You're making him look like a predator. May be he is. I don't know. But that's not fair to him.". My jaw had dropped. Do managers do background checks anymore?!? Plus, how could my own manager joke about something like this? I told him (since it was during the truck team process) that other people knew because for one, my other female co workers saw it happen. And two, of course I'm going to stay away from him as much as possible because I shouldn't have to feel scared at work. My manager hadn't taken it seriously because "he's old". But I have had an older man hit on me before and take it too far. I know when it's serious and when it's not because I have experienced it and I know how it starts. Either way, this was not handled professionally in any way. The yelling did not stop there though. I was, once again, yelled at for going home sick by the assistant manager. I had a fever and I was sweating so bad that not even customers wanted to come to my register. I was yelled at for asking,"Will I get fired for leaving? I'm sorry for leaving you short staffed.". I was yelled at because I suppose I made Kohl's management look bad by asking if I'd get fired "in public" instead of in the office. Yet I had made sure no customers were around. Now you would think all of this would have ended, but it did not. They asked me if I had any questions and I did. I asked why I wasn't acknowledged for making the email goal for our store. My manager leaned over his desk and said,"What? Am I suppose to put you up on a pedestal?!" (Once again, literally yelled at). All I had done was ask a simple question because even my coworkers wondered why I hadn't been acknowledged and they told me to simply ask, so I took their advice. At the end of a 30 minute sit down with my manager and assistant manager, my face was red with anger, you could see me shaking and I was starting cry. Does this sound like good management? No. I have been working there for a little less than a year (in July, I would have worked there for a year but now am leaving asap) and I have went through 3 different managers. I've watched my coworkers walk out one after another. Even one of my managers left (my favorite manager) and now? I know why they have all done what they've done. All in all? Find a proper manager to get stuff done in a PROPER way, instead of finding one that treats all of your employees like slaves. The ones who get most of the hours? They're older woman and I can't believe they put up with it. They get worked to death. And as for the young? We're taken for granted. I have helped so many of my coworkers by doing the smallest things. I don't let the older women do all the heavy lifting, I go out of my way and do those deeds because I care about them. The manager that packed up his stuff and walked out? He was the best manager Kohl's ever had. He gave us the right hours, he cared about our problems, and he didn't JUST care about the store. He KNEW that if he didn't have happy employees? Then the store would go on a downward spiral, like it's doing now. We're going through managers and workers like crazy. TAKE THE TIME TO FIND SOMEONE WHO ACTUALLY CARES ABOUT THE WORKERS AND THE STORE! No wonder Kohl's #482 is at the bottom of the district. Keeping the workers happy and feel appreciated IS VERY important. Keeping things positive, leads to positive outcomes. But with the position everyone is in? The workers aren't even close to being happy. Another reason why Kohl's #482 is at the bottom of the district. Negative, underpaid and unhappy workers led to the negative outcome of this store...and I have no sympathy anymore. | |
| Joan Bailey | 5/28/11 |
| I want to know why most of the costumn jewelry has a small tag that says, warning not intended for children 14 years or younger, I noticed most of their jewelry is made in China, Is it because younger children would possibly put them in their mouths??? I have never noticed this on jewelry before, I would like to know exactly why this warning is on the jewelry! The warning is in very tiny letters so I haven't really noticed it before. | |
| Lea A | 5/20/11 |
| I made a purchase at Kohl's and when I made a payment on line, I realized I had only made the minimal payment so I went back and made a full payment. I forgot to change the date of the payment so my payment was being held until the due date. I called Kohl's and talked with an attendante and he told to me to cancel the payment and make another one with the current date. I did so while he was on the phone. He told me that the payment didn't go though and he suggested I make another payment over the phone with him. Which I did. The next day I checked my bank account on line and saw that I had been charged twice. I called Kohl's and explained the situation. They told me they would refund my payment minus the purchase I made a day after this incidence. I told them that the error was on their part and that they shouldn't have had charged me for my purchase because it was done after this incidence. They refused to do so even though the purchase was done a day later and it was not due until the next month. I've sent a complaint to the WISCONSIN DEPT. OF AGRICULTURE TRADE & CONSUMER PROTECTION. Their website is: www.datcp.wi.gov. If enough of us complain about Kohl's unfair practices, we can get results. | |
| | 5/21/11 |
| KOHL'S SUCKS... STORE 338 HANOVER, PENNSYLVANIA!!!!!!!!!!!!!!!11 SINCERELY, ASSOCIATE 20XXXXX | |
| MichaelM | 5/15/11 |
| I was hired by Kohl's in Northern NJ 2 months ago to replenish and do whatever is necessary. I am older and have held a number of management jobs throughout my career and am semi-retired, taking the job to get out of the house and put few extra dollars in my pocket. I must say that the half of the "managers" are not qualified to manage and the back-stabbing and gossiping that I have witnessed would not be tolerated outside of the retail world. The compensation structure is so bad that only the number 1 and number 2 positions offer what would be considered a living wage in this area. Therefore, the number 3's and below, try to foment insurrection at every turn. The district manager tortures the top few over bothering customers for email addresses and credit card applications so they threaten the workers. The whole structure is toxic. | |
| Mark Monmonier | 5/15/11 |
| Will anyone read this? Does Kohl's care was customers think? I filled out a survey, but found no text box to fill in. The Customer Service email option would not accept any message when I hit the GO button--it merely asked that I reenter name and email address. Anyway, here's my concern: Why is it necessary to have loud music--vocal, not instrumental--blaring in the Fayetteville, NY store? Does this make he associates work faster? It made me want to make a selection, pay, and get out of the store ASAP. My wife suggest that's it's done to attract a younger crowd, but I doubt that it's the music a teenager or recent college grad would appreciate. It sure as heck wasn't lady Gaga (whom even I appreciate)--it was loud and kept cutting in an out. Doesn't anyone supervise these things? Not the kind of company in which I would want to invest. | |
| MIKE PARTRIDGE | 5/16/11 |
| TO WHOM IT MAY CONCERN, I HAVE WORKED IN RETAIL FOR 22 YEARS. I WORKED FOR KOHLS IN NASHUA FOR THE PAST SEVEN MONTHS. I ALSO HAVE A DEGREE IN MARKETING FROM UC BERKELEY. I QUIT KOHLS STORE #533 TODAY AFTER BEING CALLED INTO THE OFFICE BECAUSE AN EMPLOYEE COMPLAINED ABOUT ME. I DID NOT STICK AROUND LONG ENOUGH TO FIND OUT THE NATURE OF THE COMPLAINT BUT THE ONLY INTERACTION I HAD WITH ANYONE TODAY WAS TO ASK THE OTHER HOME AND KIDS SUPERVISOR IF SHE COULD RECOVER TOWELS SINCE I WAS CLOSING ALONE, AGAIN. APPARENTLY SHE TOOK OFFENSE TO SOMEONE ASKING HER TO HELP OUT. SO I GET CALLED ON THE CARPET FOR ASKING THE HELP OF A "TEAMMATE." PART OF THE REASON IS THAT MIKE THE STORE MANAGER SEEMS TO BE PETRIFIED OF THE FEMALES THAT WORK FOR HIM AND IS THEREFORE RELUCTANT TO HOLD ANY OF THEM DIRECTLY ACCOUNTABLE. I THINK ANOTHER FACTOR IS THAT MICHAEL DOES NOT SPEND ENOUGH TIME ON THE FLOOR TO REALLY KNOW WHAT'S GOING ON IN HIS OWN STORE. THERE IS ZERO TEAMWORK AT KOHLS 533! THERE IS ZERO EFFORT PUT INTO TEAMBUILDING LET ALONE MORALE. MICHAEL GENERALLY COMES IN LOOKING LIKE SHREK AND GOES TO THE OFFICE SELDOM TO BE SEEN FOR THE REMAINDER OF THE DAY. CUSTOMER SERVICE IS AN EXTENSION OF MORALE AND THE SIMPLE EQUATION IS "NO MORALE = BAD SERVICE." I THINK IT'S A SHAME THAT KOHLS COULD NOT TAKE 22 YEARS RETAIL EXPERIENCE AND A BUSINESS EDUCATION AND PUT IT TO BETTER USE. IT'S TO THEIR SHAME NOT MINE. SINCERELY, MIKE PARTRIDGE | |
| Stephen A. Robertson | 5/8/11 |
| Ok, it's my own darn fault, but I'm still sore about an incident that happened to my wife and I yesterday at Kohl's. Since it was right before Mother's Day, I decided to take Kathy shopping. I am a happily married, part-time crossdresser, but I wasn't dressed en femme, and had only planned to buy some summer (mens) shirts for myself plus whatever Kathy happened to find. As might be expected, the store was packed with lovely outfits just dying to be tried on. The kind of stuff you know you won't ever see again. I mean, it was amazing! I bought several shirts in like 5 minutes but, as we all know, women take a lot longer to shop. So, I started checking out some of the lovely female items that were all around the store. Before I could turn around, I had like 15 things in my basket, and Kathy had another 15. We shared a dressing room, helping eachother with stuff like zippers and hangers. Things went really smoothly and we had a great time until someone must have complained. The manager banged on the door and asked me to leave the dressing room since I was not a woman. Naturally, this greatly embarrassed both of us, but I did as asked and went straight to the senior manager to complain. I knew I didn't have a leg to stand on, but the fact is I never took off anything but my shirt. Mostly I just helped Kathy put stuff on and told her how I liked it. I also made sure stuff was neatly put back on the hangers. I did discretely and quietly try on a couple of things, but as I said, I never even got undressed. So, for all anyone else could have known, I was simply there helping my wife. This is not a transgender issue--even though I happen to be a crossdresser. There were no signs saying men couldn't use the dressing rooms, and I couldn't help wondering if Kathy's father would have been kicked out for helping Kathy's mom, who has very limited mobility. Of course, at the moment, I was too upset to ask the manager this question because my mind had gone to mush. It's not like we were having sex in there! I knew there were dressing rooms in the Men's department, but they were on the other side of the store. Naturally, I wanted Kathy's opinion about any prospective choices I might make, and it just didn't make any sense for me to walk clear across the store carrying several dresses into the men's fitting room, much less walking all the way back in a dress for an opinion with no wig or makeup. So, I checked for signs, and shared the dressing room in the women's department. Big deal. It's not like I couldn't pay for men's stuff in the women's department. I guess that's supposed to be different. It's not like several of the women dressing in there weren't dressed like men. Pants and shirts are ok for women. And, it isn't like women don't ever use the men's dressing room when theirs is too crowded. It's just blatent discrimination, and it pisses me off. Aside from my voice, how could anyone in that place dare to presume I wasn't just a woman with a deep voice? Actually, there was a gal behind me in line who had just such a voice. At the point when I was asked to leave, Kathy and I had almost $700 worth of merchandise in our cart. I decided I would not cut off my nose to spite my face and we bought the items anyway. Off sale, they'd have cost over $1000. Today I feel like a schmuck who sold himself out. At least we both have a lot of really cute outfits! But, I probably won't ever feel like shopping at Kohl's again because of the embarrassing memories. As soon as I got home I wrote Kohl's corporate, but I'll probably just get a restatement of their policies. It's a shame that one ignorant biggot can ruin things for so many. Whoever complained (or perhaps the manager herself) probably cost the store a good customer and put a damper on the whole experience. I wouldn't even be surprised if the person who complained decided never to return in her ignorant belief that the store must pander to, or at least attract "perverts" like me. The store could have been more sensitive about how it handled things too. The manager could have asked the one who complained, how I was bothering her, and what made her so sure I was even a man at all. They could have waited until we came out and quietly told us someone complained. They could have offered us a better dressing room. They could offer unisex dressing rooms and avoid all this gender nonsense to begin with. Instead, they ignored the first rule of business (which is that the customer is always presumed to be right) and chose to support an out-moded, discriminatory policy. Had I been dressed as a woman when I went in there, there wouldn't be one damn thing they could have done about it. As I said, this whole thing is my own darn fault. I should have known better. But, I really did nothing wrong either. And, if any of you have strong feelings about this, I invite you to share your thoughts with the management at Kohl's. | |
| T | 5/6/11 |
| I don't understand why people get upset when they are asked for identification. It's for YOUR protection! What if YOUR card got stolen, and no one asked for identification? I'll be you'd be pretty ticked off that the clerk didn't ask for a photo id. | |
| JS | 4/13/11 |
| Glenna, no ones wants to see your ugly ass self! get over your crone self girl. | |
| Jeannette Kashian | 4/15/11 |
| After an incident at your Westland Michigan store I will no longer step foot in one of your stores again. I have been a good customer over many years but after the way I was treated recently, it doesn't seem to matter. After purchasing many items of clothing for my granddaughter, I realized that they were the wrong size. I exchanged them for the next size without incident. My granddaughter still did not fit into them properly so I needed to exchange them again. I found the sizes I needed and went directly to customer service and made the even exchange, and refunded a couple that I couldn't replace for the next size. No problem. I continued to shop for a couple of hours. After making my purchases, I left the store to go home. It was then I was apprehended and accused of shoplifting and fraud at the service counter during the exchange transaction! I was treated as if I were a criminal by store security. They told me that they had me on camera as putting something in my bag. I had my exchanges in the Kohl's bag and my intended purchases in my own shopping bag that I had brought with me. I did make those purchases and that was not the issue. When they realized that I didn't try to shoplift anything they accused me of fraud within the exchange transaction. After going through item by item on my receipt(and there were many), they told me there were two that were not accounted for. I co-operated with them during this ordeal, even though I was insulted to be accused of this. They must have realized that I was not guilty of what they accused me of. They wanted me to sign a letter stating that I had left the store with two unpaid for items. I refused to because I did not. I knew I was not at fault of anything. After they let me go I went out to my car and examined my receipts and found one of the so called unaccounted items that they had overlooked.(?) The second item I could not find specifically by the SKU #, however there was one transaction that was done twice with a separate receipt showing so. The number of transactions equaled the number of items in my bag. It very well could have been a mistake at the service counter when exchanging the clothes. Never did security consider this. They let me go, but I feel I was mistreated and wrongfully accused. I will not shop at Kolh's again. You have lost a very loyal customer. | |
| Jacky Solis | 4/16/11 |
| On April 9th, I went to the KOHLs store on Gosford Lane in Bakersfield, Cal. The customer satisfaction leaves a lot to be desired. In short, I will never go into that store again. Also, I will never shop KHOLs again. I returned a gift item of 2-3 months and they offered me $2.00 in return. The tags were still on the item. The hassle was one of THE worst in my shopping career. I called the manager she was too busy: and I spoke to Bernice ( the supervisor). She "Thanked" me for my call and would investigate. I left the store after a shocking haggling scene with their Customer Service and never did get compensated for my returned item that I left on the counter. My card will be cut up and I am canceling my account once and for all. They are hippocrites to the continuing overhead store broadcasting of their "NO hassle" customer return policy What an oxymoron statement! Beware ...Jacky Solis | |
| sue | 4/9/11 |
| am extremely discusted with the way i was treated by a store manager in your store she was compleately unprofessional humiliated me i almost want to cancle my khols charge and neaver shop there again the store manager was so unprofessionaL AND SO RUDE im discusted | |
| | 4/5/11 |
| I HOPE SOMEONE IN THE COROPORATE OFFICE READS THIS!! I WOULD LIKE TO TELL YOU ABOUT THE STORE IN WILMINGTON NC. I WORKED THERE FOR A YEAR AND MY SON WORKED THERE FOR TWO YEARS. MY SON AND I HAVE BOTH LEFT THERE. THE 2 MAIN PEOPLE ( ROBIN AND STACY) THAT RUN THAT STORE COULD CARE LESS ABOUT THE EMPLOYEES. ALL THEY CARE ABOUT IS MAKING MONEY TO FILL THEIR POCKETS. THEY HAVE ONE PERSON THAT IS A SUPERVISOR THEY NOT ONLY DOES DRUGS BUT SELLS IT. HIS NAME IS SCOTT. HE IS THE SUPERVISOR FOR THE MENS MISSES AND JUNIORS DEPARTMENTS. HE HAS ALREADY BEEN JAILED FOR THIS ONE TIME. MY POINT IS IF YOU ARE SUPPOSE TO BE A DRUG FREE COMPANY AND YOU CARE YOU BETTER START DRUG TESTING YOUR EMPLOYEES. ALSO SCOTT IS SUPPOSE TO BE A REPRENTATIVE OF THAT STORE IN WILMINGTON NC AND IN MY OPINION HE ISN'T. THE REASON I LEFT IS BECAUSE I GOT TIRED OF BEING DISRESPECTED AND NOT GIVEN ANY HOURS. THE HOURS WERE GIVEN TO THE PEOPLE THAT WERE LIKED BY ROBIN!! MY SON LEFT BECAUSE THEY KEPT HIM ON THE PAYROLL FOR 6 WEEKS AND DID NOT GIVE HIM ANY HOURS.THE BOTH OF US HAVE TO WORK. WE EVEN LOST OUR PLACE WE LIVED BECAUSE WE WEREN'T GIVEN THE OPPORTUNITY TO MAKE THE MONEY WE NEEDED TO MAKE. WE BOTH LOVED WORKING FOR KOHL'S BUT HAD TO LEAVE BECAUSE OF THE DISRESPECT FROM STACY AND ROBIN AND NOT GIVEN A CHANCE TO MAKE THE MONEY WE NEEDED TO MAKE.THANK YOU FOR READING THIS!!!! | |
| Natalee | 3/18/11 |
| Overall, I am very happy with Kohl's as a whole. The return policy rocks. I had an issue with a very rude customer service employee at a store in regards to a price adjustment. After she rudely insulted me, I took the issue to her boss, the store manager. He addressed the issue immediately. When I've had questions regarding an online purchase, the customer service representatives have been polite and helpful. The Kohl's sales and $10 cash back offers are fantastic. | |
| SUSAN HOLMES | 3/21/11 |
| IVE BEEN TRYING TO CONTACT KOHLS CORPORATE BUT NOTHING...FOR ANY OF YOU THAT WANT TO SHOP KOHLS.COM..DONT DO IT.....THEY MESS UP YOUR ORDER....THEY DONT CARE..AND THEY DONT LISTEN.....IVE BEEN SHOPPING WITH KOHLS FOR AWHILE...IM ON DISABILITY SO I SHOP EARLY FOR CHRISTMAS..I BOUGHT NUMEROUS ITEMS FROM KOHLS.COM AND IM TELLING ANY OF YOU THAT WILL LISTEN---DONT DO ITTTTTTTTTTTT.....IM PAYING FOR ITEMS THAT I ORDERED FROM THEIR WEB SITE THAT WAS LISTED IN "LADIES"..KNOW WHAT I GOT...FLORIDA STATE HOODIES ONLY A CHILD COULD WEAR AND I BOUGHT THREE FOR MY DAUGHTERS...ALL OVER 30....THEN I BOUGHT FLIP FLOPS...THEY SENT ME FLOPS FOR MEN....THEN I ORDERED PAJAMAS FOR MY DAUGHTER AND GUESS WHAT.......THEY'RE TOO SMALL FOR MY NOW FOUR YEAR OLD GRANDDAUGHTER...MY DAUGHTER TURNED 33...I DONT THINK THEY FIT...WHAT DO U THINK...WORST OF ALL..WHEN I CONTACTED KOHLS THEY ASKED ME TO PROVIDE PROOF OF WHICH I DID BECAUSE I THROW NOTHING AWAY..KNOW WHAT THEY DID...SENT ME AN E-MAIL AND TOLD ME THAT I COULD PRINT MY COUPON FOR 20 % OFF MY NEXT KOHLS PURCHASE...WHAT!!!!!!!!!! NO THANK YOU KOHLS..IM DONE..AND I HOPE OTHERS ARE PAYING ATTENTION........THEIR ADDS ARE LIES BECAUSE THEY DONT MAKE RETURNS EASY...THEY DONT EVEN GIVE YOU CREDIT FOR ANYTHING.......THEYRE LIARS.......SHAME ON YOU KOHLS | |
| Reiner Eberle | 3/8/11 |
| Kohls needs to figure out if the people shopping there are consumers or customers. If you want consumers there a dying breed & you can treat them like crap. If you want customers & treat them like cash cows you will go out of business. I my family & friends will no longer shop there because of your lack of common sense & your eccessive corporate greed has overruled good business practices. | |
| Unhappy | 3/9/11 |
| The worst company I have ever worked for. Unorganized and completely ignorant people. To everyone who shops there- the only reason it seems you get a big discount is because their marketing technique is to markup there items and then mark them back down meaning you dont really get a discount. | |
| Chuck Porter | 3/10/11 |
| Dear Sir/Madam, I can not begin to tell you how disgusted I am with Kohls. I've shopped at Kohls for years and have been a MVP charge customer for years. I think it's sickening how Kohls is taking advantage of customers where Levis are concerned and if you're doing it with Levis, what else are you doing it with? When I think of Kohls, I in the past thought of good mid-western values, part of the reason you have had my business, but what you're doing now is sick and should be illegal and if not, I think laws should be passed to protect the consumer from shady companies like Kohls, so things like this can not happen. Levis 505's, you've had them for $34.99 for years, occasionally you would reduce them to $32.99 on sale, now all of a sudden the regular price is: $54.00? And what makes matters worse, you're taking labels and covering up the $34.99. It's sick!!!! Then you make it sound as if people are getting deals if they use their charge card and additional amount, but now even with that additional amount, the jeans are still higher then your original price. Even your cashiers and management at one particular store thought this new practice was foul. You can claim the cost of Levis has gone up, but that would be a LIE, because you're covering up the ORIGINAL TAGS OF $34.99 with Kohls tags which are easily removed. I refuse to deal with such a store when I can just as easily go to Macys, JCPenny's, Sears, the various Levis stores etc etc etc. I told the lady at the cashier that I can just go up two exits to the Levi store and pick these up for $34.99, she then told me that Kohls would match their price. Well that is stupid. When I walk into a KOHLS store I expect... NO, I demand the best price possible and if you're not able to provide me the best prices, then I will take all my business elsewhere. I'm going to do a YouTube video on this and show how you're covering up the tags, I've also got my receipt of what I've paid, I am also considering contacting the BBB and the Attorney General of Wisconsin. Shame on Kohls. Shame shame shame shame shame shame shame shame shame. Chuck Porter Southern California | |
| Melinda Barnes | 3/7/11 |
| I have done business with Kohl's for years without a problem. I moved over a year ago and did change my address on your page. I have received a couple of deliveries after the changes were made and it worked fine. Now I place a 200 dollar order, and yes may have taken for granted that it would select the correct address (like I said it worked fine before) and now my 200 dollar package was delivered (supposedly) to my old address. I called for assistance and they told me to go talk to the people at the address and ask for it (yeah right in today's economy, that's going to work) and of course they haven't seen it. Now I have to pay for it, did not receive it, and have to go buy my daughter's summer clothes all over again. How do I know it was even delivered because the UPS delivery doesn't require a signature, it was left on a front porch, during the middle of the day. I want some resolution to this issue. I guarantee without it I tell everyone via facebook/friends/etc about this poor service and I cut up my Kohl's card. | |
| Jane Doe | 3/2/11 |
| I don't know what is going on at the Monroe,Ohio Ecommerce but they really need to get rid of some ops managers! Nothing is done in an organized manner and all shifts are treated so differently. There should be equal treatment across the board but there isn't. They will give first and third shift hours of notice of VTO's but not second, they are lucky to get an hours notice. Second shift does every ones work while they other shifts are only made to do what they normally do. For instance, our shift is made to unload trucks when they are in replens but other shifts will do not have to do any unloading. No one ever explains to us why they decide to make the decisions they make, we are just left up in the air wondering why this shift does this or why this shift doesn't do that. In my opinion every shift should do the following: Run the sorter, pack, pic and replens that are in the outbound area. This way every one is treated equally on all shifts that are in outbound. I am tired of hearing the reason we don't is due to shifts overlapping. There wouldn't be an overlapping if each shift goes to a different department when the other shift comes in. The next shift coming in should be taking over the sorter or replens so the next shift could do the sorter or replens and so on. If there is a lack of people in inbound then why isn't there hiring for those departments outside of the shift? If people wanted to work inbound then they were hired they would have requested to be in those departments. Its as though no one cares about the employees and what makes them happy, its all about numbers with this place and it makes me sick. I was hired as outbound and that is where I would like to stay for my entire shift! At one point I loved my job but now I dread going to work because I don't even know where I am going to be for the day. I hear that they want us to be happy yet they don't ask what will make us happy. I get some people have crazy ideas on what will make them happy but to me having a daily routine knowing where I will be every day is what makes me happy and others that are on my shift. I don't understand how this company can say they are wanting to make the customer happy when they have orders that sit at the sorter for fours hours waiting to be sorted or packed. If they would allow second shift to work at the sorter then there wouldn't be orders waiting for the next shift. Does this sound like the company cares about getting orders to the customer? Speaking of showing differences, why do full time people get to buy vacation time and part time doesn't? Does this company have any fairness across the board any where? Get a grip and hire some people in upper management that is about the employees below them and not what they can do to get a bonus check. All we ask is to be treated the same across the board, all shifts do the same job in their area, notices of VTO's be offered equally and in the same advance as all the other shifts. I really don't think that is a lot to ask, do you? | |
| Dottie | 3/2/11 |
| On February 06, 2011, I made a Payment on my account via the internet, due date, February 10, I entered a new checking account number following the instructions on line. When I received a notice that my statement was available on February 14, it reflected a charge of $25 for a returned check. I was very surprised as this account contained more money than the payment required. I immediately called your 800 number and was told that the check was returned due to an incorrect checking account number. The person at the call center could not give me the checking account number and reassured me that a letter would be sent out with this information. As of this date I have not received any information. On February 16, I stopped at the store, paid my balance less the $25 charge, as this has not been resolved to my satisfaction. The person at the counter told me that the information I wanted (my checking account number was not available to her) and directed me to the customer service phone in the store. I used the phone, and requested a supervisor, I was given the name Amed, I was told that he wasn’t available and they would give him my name and number and he would call me within 48 hours. The 48 hours would have ended Friday, February 18th. I called again this week the call center person gave me the supervisor’s voice mail and I left a message with my name, account number and phone number. As of this date no one has called me.. In addition this call center operator said she would follow up on this situation to make sure that someone called me. As of March 2, 2011 no one has called me. I have no way to see what checking account number was submitted as when I access the information on the internet web site, I can only view the last four numbers which are correct, the remainder of the account show up as x’s.. Without being able to see what numbers were entered into your system, and no one can give me the account number, I am under the impression that I am being charged $25 for no valid reason. The burden of proof is on me and I have no way to prove that my account number was correct or incorrect. I pay other accounts via e-checks and have never had this problem as I am able to see my account number. I did most of my Christmas shopping there and was so pleased with the quality of the merchandise that I signed up for your e-mail notices, on December 26th. I was told that I would be receiving a $5.00 coupon via e-mail to spend at the store. I receive all your advertisements, but no coupon. I expected that someone would have given me the common courtesy of returning my phone call. $25 may not be a lot of money to a manager, but when one is on a fixed income it means I will not be spending this money at your store At this point I am very disappointed with Kohl’s management. and will be telling my friends and family about how poor your customer service is. | |
| Shirley | 3/3/11 |
| The worst shopping experience ever in Kohls | |
| Mitchel Cohn | 2/26/11 |
| I wish to start a boycott of all Wisconsin based corporations like Kohls in response for your the states anti-union governor. As an American, I believe in equality and if workers have to lose their livelihoods, then the stock holders of this company should too. I invite everyone to join in. | |
| A.K.A. Associate of Kohl's :/ | 2/25/11 |
| To whom it may concern: Kohls is a great place to shop but the management there is horrible. Being an employee has it's perks, however the treatment is questionable. There is favoritism that goes on in store 607, either they like you or they don't like you, regardless of sonority. One supervisor Alice, talks to you like you're literally retarded & only wants you to do what's best for her needs & not what's best for the store. Despite the other jobs I hav worked in the past, Kohl's is a place where it needs a union to fight for the employees. Who do I talk to about this unfair management? ...by the way, Ryan Post that ring you bought for your wife & 16months later the diamonds fell out, Kohl's should be able to exchange it or take it back because jus last month a woman walked in our store & brought in old clothes without tags, no receipt, that she bought here years ago& customer service still gave her money back or store credit. So, if she can get credit for cleaning out her closet, then why can't you at least exchange the ring you bought for your wife? | |
| lisa uzzle | 2/24/11 |
| my daughter worked at carbondale store while her husband is in the military and deployed to iraq. he was allowed 2 weeks of rest and relaxation and planned ofcourse returning home to his new bride. my daughter contacted her superiors and explained situation and requested that two weeks of time off so that she may spend it with her husband. everyone at kohls management department agreed upon her two weeks off. my daughter also managed to have a coworker take over 3 of her shifts. After my son-in-law returned to battle, my daughter returned to work. Upon her arrival and her scheduled work time she was told she had been fired. the reason for her termination was because she missed two weeks of work. what the hell? i honesty can see where kohls supports our military and families and plan on spreading the word thru letters to the editors and word of mouth. DO NOT SHOP AT KOHLS DEPARTMENT STORES!!!! | |
| carol | 2/24/11 |
| I hate kohls. You cant reach anyone to complain and I am angrier then Ive been in a while. The fraud which they perpetrate with sales that have NO merchandise in ant store. The fraud of the prices that go up three days BEFORE the end of the sale. I have HAD IT! KOHLS YOU ARE HISTORY..MY MVP CARDF IS SHREDDED. SCREW YOU. | |
| Michele D. | 2/21/11 |
| I would really like to commend three of your associates at the Brentwood, California, 94513 store #758. I had trouble getting help in bedding (ergo the 4*, not 5) and I saw a phone on the wall and picked it up and told the person I needed help in bedding. After 10 minutes, I called again and the person who answered the phone this time, (Danielle) came right to my aid. She helped me look and look for the comforter set I wanted on the floor, on the kisok, on line and none could be found. (There were 3 on display, none in a pkg ready to go; none in my California King size.) Danielle took my phone number and promised to call me today. Hurray! While checking out, Doreen asked if I had a charge account, which I did not and she proceeded to help me with the account info. Then, she told me I could ask for a rain check on the comforter set I wanted. Then she told me that I could have the 30% off the item even though it would not be on the same day I opened an account Hurray! Hurray! Today I called to check to see if the item had come into the store as Danielle told me a truck was due to deliver today. Ashley answered and not only did she look once more for the item, she checked the kisok as Danielle and I had done and then, on line and then Ashley asked if anyone had checked other stores to see if it was in stock somewhere else. I said no and Ashley said she'd be happy to go do that checking and would call me back with the info. Hurray! Hurray! Hurray! I love Kohl's Michele D. | |
| jg | 2/21/11 |
| My complaint is about the Kohl's ad for President's Day. When my daughter asked to go to Kohl's on President's Day, I grabbed the ad and we headed out. I noticed that for every $50 spent I would get $10. As I shopped, I looked over the things I would come back for the next week. At the register I was just short of getting one extra $10 certificates. I asked if I could add to the order, and was told, "We are not giving out Kohl's Cash today. That ended yesterday." I checked the ad in the car, and sure enough---in the fine print it said Feb. 18, 19, and 20. BAD FORM! A President's Day Sale is a President's Day Sale. If the sale starts before the big day, that is fine. But to END the promotion on the date designated as a sale is disgraceful! Please do not mislead your customers. | |
| B. Haque | 2/21/11 |
| RE: KOHLS, SOUTH CORONA CALIFORNIAToday we had an incident in my Law Office with a rude temporary receptionist and it lost our firm a client. This made me think of an experience last week in your South Corona, CA store that I feel compelled to share. -- I was in line for some time with a single cashier open and the cashier was arguing with a customer about her coupon. A line formed in back me, and I asked who else in line had coupons and everyone including myself raised our hands. Eventually the Manager in charge (a tall woman with dark graying short hair) came out and took over. The original cashier moved to another register and called me over to be rung up. The cashier then began to argue with me about my coupon too. I explained I used the coupon per the printed restrictions, and eventually she completed my order and I paid and finished. Before I left, I watched the Manager in charge berate the first customer with the coupon. She demanded in a rude voice, "Have you used this coupon in MY store today." She continued to raise her voice at the customer until the customer eventually left. The woman with the coupon was buying a bunch of close out Christmas stuff (you would think they would have been happy to get it out of the store - it is February!) My cashier told me that another Kohls cashier from another area named Veronica had called over and said that the customer had already used a coupon in the store today and evidently described them and that is the reason the Manager in charge was so hostile. Evidently it was all over $5.00. It was so embarrassing for the customer that was being treated in such a hostile manner by Kohls employees. Such rude customer service, it made me never want to visit your store again. A third customer that was in line behind me stopped me in the parking lot and told me how bad she felt for the customer that was yelled at, and that he too was appa | |
| Maria Molzahn | 2/20/11 |
| Your support of working families, means a lot. I shop at Kohl's a bit, but will now shop even more. Thank you! | |
| Amy Pederson | 2/11/11 |
| Today I took my 6 week old daughter on our first shopping outing and picked Kohls since I used to shop there often. It took us at least 30 minutes to get there only to be told that they had no carts that hold her carseat. Not only did the employee not check to see herself, she made no attempt to see if another employee could locate one in the store. NEVER will I shop again at Kohls as the employees obviously aren't accommodating whatsoever! | |
| gerrie dillon | 2/14/11 |
| I put in an order online for the 1/2 carat princess cut diamond earrings on sale for $319.00, Not to my fault, there was so called "technical" problems. I tried every half hour to no satisfaction. I definetly no they were in stock cuz I got that far on the site. I just couldn't finalize the order. Then guess what happens [no surprise] they are out of stock!!!!!!!!!! I shop alot at Kohl's but I will not be anymore!! What a disappointment, the earrings were to be my mom's 86th birthday present. | |
| Aphonic Epeolatry | 2/12/11 |
| I am not specifying my name due to the fact that I am a current employee of Kohl's Store 699. Reading some of your reviews I am completely appalled! I'm just going to answer some quick concerns that you should be able to find by doing a quick internet search. Kohl's Cash Rewards Program - ---Here's a quick rundown of how this program works. Basically, during one week per month we offer little certificates called Kohl's Cash. You earn $10 worth for every $50 that you spend. This is after your discounts (like an extra 20% off coupon you might have) but BEFORE tax. So say your subtotal adds up to $100, but you have a 10% off card, which brings your total down to $90, and somehow the tax in your state is outrageous and brings your total above $100 (I know this is a stretch but follow me). You would only get $10 in Kohl's cash. HOWEVER, you absolutely are allowed to add receipts together. So say the day before you bought a blouse that was $15 before tax and after your discounts. You could add that receipt to your today's receipt and have an extra $10 activated for you! The next week when Kohl's Cash is now activated you would be able to present those certificates to get $20.00 taken off of your purchase NO MATTER THE AMOUNT! So if your purchase was under $20.00 then you would get your purchase for free! ---Returns when using Kohl's Cash is a little bit harder to explain. A basic rundown is this. If you are a frequent shopper at Kohl's it is best to just get in store credit at almost all times! However, you always have two options. The first would be to get your original amount. Depending on the circumstances you might have the amount of Kohl's cash applied to the purchase taken off of your refund. This is because the Kohl's cash is only valid in store and they want it to stay in store since this is money that the company is giving to you to use. PRICES ---Of course as an employee I cannot delve into this much but, as far as price difference from a Kohl's store to an outside source or to another Kohl's store. Clearance items are not a corporate thing. What goes on sale and on clearance is almost always based from store to store. Thus, if you find an item somewhere cheaper, just buy it from there! Kohl's has no problem with that and good for you! You were a smart shopper and tried finding the cheapest price you could. However, I wouldn't expect a return policy as good as Kohl's is! These are the main problems that I read in the reviews, if anyone else has any questions or concerns you always contact me and I can explain non-essential corporate information to you. The only info I can give you is information that we could give you in store and I check my email throughout the day so you'll get a reply in an extremely timely manner! My email address is legitanomie@gmail.com! | |
| Bokay Jones | 2/10/11 |
| I worked at Kohls in 2010. I did not receive my w2 by January 31st. I have moved since the address they had. I called the store in Brownsburg Indiana, and they told me I would have EMAIL corporate and give them my new address and then they will charge me a $10 fee to ask for a new W2. I called the Corporate office, only to be directed to an automated system. So I called back, and the woman hung up on me. Then I called again, still trying to keep my cool, and the woman left me on hold for 30minutes!!!!! How are they training their employees? And why is what I have to say unimportant? Well go figure, it was the same way when I worked there, Which is why I quit. My family and I will never again shop there. | |
| edward bamberger | 2/4/11 |
| It is now February 4, 2011 and I am still waiting for my refund from Deember purchases, your customer service on the telephone is terrible, they all have the same lying speech. It is a total disgrace a compnany as large as yours operated in this way. | |
| jessica | 2/4/11 |
| Dear kohls, your store is insufficient as to solving a problem. Your fitting rooms are beyond disgusting. Not only do you not regulate the people who go in, but you allow people to try everything on, even underwear. That's unsanitary, plus irresponsible of Kohls. Your waiting time to check out is outrageous. People return objects back and you guys don't even care if its been used... you guys just take anything back. Your sales floor is always short on people which makes it even harder to get a great service out of you guys. Now every time someone asks what I think about Kohls ill say its nasty, their company doesn't care and you guys are way over priced for the cheap materials you guys sell. I feel so disappointed from this company and their managers. | |
| davemi | 2/8/11 |
| PAYING YOUR BILL ONLINE...When you attempt to REGISTER..you are told to have at LEAST (1) LETTER in your ID NAME....This is a Typo...You MUST HAVE at least (1) NUMBER in your ID NAME....Well I never use a NUMBER in MY ID NAMES so you can imagine my Frustration when I could NOT successfully Register to PAY my Bill ONLINE !!!! 4 phone calls later ASHLEY was the ONLY person who knew what the trouble was and we had a good laugh!! However, NO Supervisor or Corp pencil-necked geek has seen to correct the WEB page as of present. Though both Ashley and I have attempted to inform the Bonus receiving corp incompetents, nothing has been corrected yet. WE ALL know, if this caused shoppers problems with BUYING online someone would have jumped on a Corp jet in a Detroit Minute and solved the mess immediately !!!!!!! | |
| Valerie | 2/9/11 |
| Trying to find out the status of my corporate refund (it has been two weeks, and the receipt instructs me to call an 800 number.) All the automated system will tell me is that it is "processing," and I waited 30+ minutes on hold trying to talk to a real person. I will not be spending this refund check at Kohls. | |
| jimmy | 1/31/11 |
| YOUR STORES STINK!! THE WORKERS ARENT HELPFULL AT ALL, YOUR MERCHANDISE ISNT NEARLY AS GOOD AS YOUR COMPETITORS AND YOUR PRICES ARE WAY TO HIGH FOR A DEPT STORE... I WILL NEVER EVER WALK INTO ONE OF YOUR STORES AGAIN | |
| SEG | 1/19/11 |
| On December 18, 2010 I visited the Barboursville, WV store and made two purchases at two different times. On January 12, 2011 i found out that the first purchase I made was reversed from may bank account on the 18th of Dec and resubmitted on th 12th of Jan. No one at their local store or at the ""Corporate Office" can explain to me why this occurred. They even went as far to tell me they could not do anything without my whole debit card number. That's exactly what I thought was my reply. BE VERY CAREFUL ABOUT USING YOUR DEBIT CARDS AT THIS STORE. I DON'T KNOW WHO TOOK MY MONEY AND THEN TOOK IT UPON THEMSELVES TO TAKE IT BACK BUT I DOUBT I WILL EVER SHOP AT KOHL'S AGAIN. | |
| ivy | 1/20/11 |
| my mom had purchase 2 sonicare tooth bursh by cash at Kohls. she lost the receive, then come to Kohls to exchange, the customer service lady said ok, ask for ID, it will give back the mechandise credit card. after few minute, she give my mom a receive with corporation refund, she said you will receive its around 7 to 10 days. ok, you know what. after 2 week, we receive nothing from Kohls. we try to call. many time a day, 30 or 45 min each, no one answer. my god, please if you(Kohls) don't want to receive back the item without receive, just refuse it, why just get back the item and no pay back the money the customer paid. and just give back the receive to cheat the customer wait with nothing. dammm......... | |
| Diane J | 1/25/11 |
| Greg Hobson LP manager in Northern California is breaking labor laws for the state of California. He is firing people without cause, or setting them, giving them mixed direction, up so he is able to fire them. He is discussing confidential information on employees and managers with others. If he finds someone is hard working they are a threat and he gets rid of them. He has the highest turn over rate in the country and laughs about it. Greg's main goal is to get bonuses, he doesn't care about Kohls, and laughs about that too. Neither his employees or us Store Manager are safe from the shady things he does to us all. He is completely responsible for the terrible moral problem in his district. He does however protect the group of LP guys from Oakland who cuss and make bad stops. They rough up the customers, accuse them of theft when they have not proof but just believe they have taken something. This group is totally unprofessional and Kohls will find out soon the hard way when there is a lawsuit against them from one of these bad stops. This kind of thing is even against the law in CA, yet Greg protects them. As a whole Kohls has bad policies, but you will find out shortly. | |
| Debbie Robinson | 1/26/11 |
| Went to Kohls, had a 15% off coupon and Kohl's cash. Kohl's cash was deducted prior to the 15% discount being given. This is NOT stated on the back of the 15% off card..it only states the coupon cannot be combined with any other % off including senior discounts. Called customer service (he was very nice) who kept repeating "this is the correct way to do it." Asked to speak with a manager..he did'nt appear to care. Bottom line..I very politely left my feedback. What a shame to lose a customer over 6 lousy dollars! Would not have minded if the policy had been stated on the 15% off card and I had known this up front. | |
| Abby G | 1/26/11 |
| I am a past employee who encourages anyone I see to "NEVER" shop in a Kohl's store. I began my job at Kohl's when a new store was opening in the area. I learned after the first few months that the management often talked trash behind all of the employees that were a threat to them. I was always highly recognized by shoppers that often came in and shopped. I had a great relationship with the public and enjoyed my job, as long as I was on the sales floor dealing with the public. The more I was recognized by the customers for my great customer service, the more I was a target from management. The management consists of a staff that have no problem backstabbing and cheating employees out of hours and pay. The management even allowed an Admin Assist to call a housekeeper racial names and a staff members children racial names as well. She only gave hours to the people that kissed her A**. I couldn't just go to work and do a great job, I had to deal with the harrassment of the management too. When I called corporate to complain and also the district manager, my job changed from full to part time. The customers were shocked. They couldnt believe I would be cut to part time. I am no longer an employee, I got fired when the same Admin Asst. set me up and made up days I was late and absent to get rid of me. After I got fired she told some other staff that she ran the store and could get rid of anyone she didn't like. I have come up with a great new slogan for there company. KOHLS EXPECT RACIST THINGS!!!! DON'T SUPPORT THIS COMPANY!!!!! | |
| Holly T | 1/26/11 |
| I find it pretty ridiculous how employees are treated like toddlers. I am sick and tired of the management cutting hours for anyone who is not a "Favorite". You would think a favorite employee would be the qualified, educated ones that treat customers in the highest form. Not true, they favor the ones that are not a threat to them and the ones you can buy pizza and treats for instead of giving out raises and more hours. If you want to treat your staff like children I suggest you go hire some from a country that allows that. If you need to be at least 18 years of age to work in a Kohls store, you need to treat your staff like adults instead of children looking for a sucker for a reward!!! I am ashamed that I work in an enviroment that is worse than a high school "clique". Don't go work for Kohl's you will never be considered anything to them, but cheap labor. | |
| Fired up | 1/12/11 |
| KOHL'S likes to promote their incompotent associates to manager positions-Disgrunteled ex employee. Call and demand what you want people! "YES WE CAN" A post stated a lady wants Kohl's Cash for a $500 Gift card, Demand it create a scene and don't give in and it is yours. A manager just needs to turn a key on the register to overide. Forgot your Coupon? Demand 15, 20, or 30% even if the sale isn't going on, are your coupon is expired. it is kohls policy to create a no hassel invironment, so be loud-squeeky wheel get the greese. PLEASE DON'T BE RUDE! JUST LOUD! Anyone thinking of working for these fools, DON'T. I was fired a while back for not taking my lunch prior to the start of my 5Th hour. Funny you have 7min leighway when coming or going but dont clock in a min or two early and then a min or two late for lunch, you will get fired. One min is all it takes. But Wait my rant continues, not only was I fired but, Getting out late to lunch was not my fault, I asked for my breaks 30min or more before they were due, but I was relived late by the assocciate covering my shift or the E3 on duty. I worked in both Cust Service and in the Jewlery Dept. these two spots are a catch 22, can't leavve these areas unattended or your fired;nevertheless, you cant get your breaks on time so you still get fired. Always had above average reviews, and worked for Kohls just a few days shy of 5years............Wait a tick..........I see it now! They fire me just a day or so before my five years so I am not fully vested and the don't have to pay their contrabutions to my 401K? You know, I liked Kohl's a lot better before I wrote this! ....... not I hope that all their investments fail. curse you, you evil rotten scoundrals,,,,Curse you. | |
| Rita | 1/12/11 |
| I have been trying for over a year, dealing with customer service, to resolve the fact that I do not receive any of the promotional mailings; while my neighbors receive theirs. I have closed out my original account and opened another one in hopes that this would allow be to receive the promotions; but this has not happened. I have been told, over and over again that Customer Service cannot talk to the Marketing Department (who controls the sending out of the promotions) they only communicate by e-mail. I would think that a coporation as large as Kohl's could resovle this problem. They keep saying they have the customers interest at heart; but they can't seem to send me my promotions. | |
| Hannah Gollman | 1/12/11 |
| Enough is enough already. I am sick and tired of Kohl's Department and the schemes they pull....they call them sales. I went to Kohl's today. I am trying to do this less and less. However I was visiting a friend across the street and thought I would stop and buy a belt I have been needing. I had no idea Kohl's was having their weekly sale. You know the one today was 20% off everything in the store. Yesterday the sale was on Boots. Oh these wonderful sales, NOT!!! Well I found a belt and got lucky and found a tablecloth that would fit my table. It was so hard to choose since they had so many....THREE! ALL the same. Well, while I was standing in line waiting to checkout I saw everyone was getting 20% off. Great, but not for me. Okay enough of the silliness.....I did go to Kohl's today for a belt. I found a very nice one on sale. I always check for tablecloths and got lucky today and found a very nice on that was on sale too. I did not know that there was a sale, okay that's not true since Kohl's is ALWAYS having a sale. To top it off when you checked out you got an additional 20% off. I didn't, however. Why? Well I wanted to pay cash and the game rules for today was you only got 20% off if you charged your items on your Kohl's charge card and I wanted to use cash....no 20%. Cash isn't good, I guess! The cashier was quite surprised that wanted to pay using my debit card. She told me I could save 20% more if I opened a charge account. Her suggestion was to open an account, charge, get the bill, pay the bill, close the account. I told her no thank you since I have had a Kohl's charge since 1986. I can't begin to tell you how many times I have been told to do this little act. When everything was said and done I lost about $7.00 on the final cost. It may not be a ton of money but I could use it on something like groceries. I think it is number one just terrible that I couldn't get the extra 20% because I used cash but these dollars do add up. I also second don't like their scheme on getting a Kohl's charge card stuffed down my throat eveytime I want to buy something. Third it is just plain WRONG that I didn't get the extra 20% off. I live in a small town and I have found that I am buying alot more and more items on the internet and they take cash, even with a sale code! I see my days ending at Kohls because of nonsense like this. I should not be forced to charge anything to get a sale price. Correct me if I am wrong! | |
| Jo | 1/13/11 |
| I have worked for Kohl's for about seven years. I started as a part time stocker and have moved up 5 postions in this time. We have had alot of turnover, but Some people arevery good for retail and some are not. This company takes very good care of their employees and the customers. I'm from a minnesota store and the assocaites and customers come first. I think that a company that does do that is a very good company to work for. The managers are very good with the assocaites and the policy of "yes we can" is very good to the comsumer. I would have never thought that I would like retail but they say things happen for a reason. Thankyou Bryan for all your help. | |
| susan | 1/2/11 |
| i am disapoianted as a coustomer its like y totally got rid off the yes y can polioy are you goging to change it to [no we cant ] policy it seems that way im disapoianted i use my kohls card all the time i had a 15% off coupon i left at home and told the cashier they didnt honor it so i had to brig everything back to coustomer service and return it to get the 15% off they have alaways honored it in the past very frustrating ive shoped for kohls forever have a kohls card if dont change this your goging to loose business and coustomers i was frusterated i almost dont want to shop for kohls anymore insted off [yes we can] policy are y guys changing it to [no we cant] it seems that way fix this problem so y dont loose coustomers | |
| Patrick Reilly | 1/3/11 |
| When shopping in Kohls, a manager announces to the Kohls team over the PA system (message to employees) that they should keep up their efforts to generate Kohls credit card accounts, announcing goal and where the store is to meet goal. As a CUSTOMER I do not respect the communication to employees over the PA system that essentially instructs them to push the Kohls credit card on me. I will not be fleeced by someone like a Kohls employee. If Kohls has a motive to push a campaign on customers, let it be communicated in a team meeting behind closed doors. Show some RESPECT and dignity as an organization when your customers are shopping. If this continues, I won't shop here and I intend on asking the Store Manager to apologize to employees over the PA system who feel they are harrassed...if only me, when hearing this low class prompt. Who thought to do this must live in a trailor park. | |
| Mary Jane S Powell | 1/4/11 |
| I really hate the fact that myself and several other friends have quit shopping @ your store due to the fact that back inn August 20,2010 after make several trips to the store for a birthday party for my daughter on the weekend of the 20th I went into the store one last time to puchase a ring fro my daughters 15th b day. I already knew where it was n how much so on my way 2 set up for the party I went n for the ring she wanted . After entering the store after a brief t shower there was water on their floor coming off of the indoor outdoor carpet n as soon as I came off that carpet I fell really hard. I waited til the following Monday before going to the Dr so that I would not ruin my daughters party. When they finally made the report @ home office the recovery guy told me that because I was wearing flip flops n it had rained that it was my fault I fell n their store and thet are refusing to pay for any of my Drs bills and injections I have had 2 have since August. I have had 2 go 2 my regular Dr. Three times @ 70 each she had 2 refer mr to a back n pain specialist n I have had 2 be there 3 time (1) 220.00. (2) 100.00 n then meds @ 110.00 for 4 times I still need another injection due to syoticv nerve n disc damage n all I want them to do is pay the bills cause I have 3 children and a handicapp sister to take care of. (REALLY) is that tooooo much to ask for? JP(Augusta GA) cmorepowell3366@yahoo.com | |
| denise crank | 1/4/11 |
| I think Nora reeves is right in a lot of ways. i like to shop kohls, and i.am in a wheelchair. yea ,i was followed and could not get around the store to shop easy, every thing was so close together i could not move around to shop. It looked like they were glad i was leaving. dont want pitty are any thing, but when i tryed to order on line. it was horriblbe, they was rude and i was told nothing thur customer service about any thing about being bill weeks after the order, and one that i did not place. i have to wait 2 to3 weeks more for any order i did not received. its jan. i ordered on the 6th of dec. and on top of it i did not appreciate being partroninized about being diabled and lucky that i had money to shop. it was my christmas present and i spent it on my family. add insult to injury. i guess they figure that people in wheel chairs should shop else where. maybe salvation army. thank you for hurting my feelings and felt degraded at your store. california rancho cordova, | |
| Shirley G. | 1/4/11 |
| In August of 2009, my husband bought me a ring for our 25th wedding anniversary. I chose the ring and was thrilled that the cost was reasonable as I did not want to spend alot of $$ for such a frivalous gift. The price was great as Kohl's was having a 60% off sale and with the sale and the Kohl's cash combined, the cost of the ring was extremely affordable. Soon after the purchase I had to take it to a local jeweler for repair as the bottom of the ring broke. That cost me $40.00 to repair. Then one of the stones fell out. That was another $40.00 at the jewelers to have the stone replaced. Now another stone has fallen out and it is currently in the jewelers being repaired again however, the cost this time for the repair is $170.00 as the jeweler said he has to replace all of the little prongs that are holding in the stones to prevent yet another loss of a stone in the future. The jeweler also told me that the quality of the "diamonds" is very very poor and the 2 new stones that he is going to put in to replace the lost ones are of better quality than all the stones in the rest of the ring!!! Now the repair costs are exceeding the actual cost of the ring and I find that unacceptable. I can assure you that I will never purchase jewelery or anything else for that matter at Kohl's every again. If Kohl's buys items of such poor quality, and sells them to the public, they should be ashamed of themselves. I did not return to Kohl's as I was well aware that I would not receive any resolution to my problem. Reading the reviews has proven that to be a fact. | |
| Tracy | 1/7/11 |
As you can see down below I have sent several emails to your company with the same generic response. I would just like for a person to actually contact me with in the one bussiness day as promised over the last month. Could somebody from corporate please contact me with a response. Dear Customer, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK4550354696X. Please use this code in any further communication. ====== Your Inquiry ====== To whom it may concern, I last wrote to you on December 30th 2010 and I was informed that you would have someone respond back to me with in one business day. I don't know how your business days work but it has been 7 days. Today is January ,6th,2011 and I had originally first wrote to you on December ,5th,2010.I was told I would hear from someone in one business day. Could someone just go back to my first e-mail from December ,5th,2010 and give me an answer from that just as promised back then. My birthday is in February and it would be nice to go to Kohl's to make a purchase for myself but if this is how your going to conduct your business I can go else where for my future purchases . I'm not going away I will continue to write until I get an answer to my original question.I feel like I've been very patient and would like a response this time I'm not going away so please respond to me by January.8th 2011. Thank You Tracy ..----- Original Message ----- From: "Kohl's Merchandise Help" To: Sent: Thursday, December 30, 2010 12:38:00 PM Subject: Acknowledge: no subject (Ticket# LTK4550354696X) Dear Customer, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK4550354696X. Please use this code in any further communication. ====== Your Inquiry ====== To Whom it may concern, I wrote to you on December 5th and was told I would have a response to my concern with in one business day.When I didn't get a response I then wrote back asking for another response and feel I got a run around. Again I wrote to you and still a big run around with know answer to my question. It's now December 30th and I've been waiting for a response.Do you have someone that can give me a answer to my question or not. I would like an answer with in one business day of this e-mail as promised in prior e-mails. Thank You Tracy ----- Original Message ----- From: "Kohl's Merchandise Help" Sent: Tuesday, December 7, 2010 8:47:26 PM Subject: Acknowledge: no subject (Ticket# LTK4550354696X) Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK4550354696X. Please use this code in any further communication. ====== Your Inquiry ====== To whom it may concern, I sent you a e-mail on Sunday and got a reply back stating that you would contact me with in one business day with a reply to my concerns. It has been 2 business days and I have still not heard anything concerning my request. Could someone please give me an answer to my question about the price on the sweater.I'll be expecting a answer as soon as possible. Thank You, Tracy ----- Original Message ----- From: "Kohl's Merchandise Help" Sent: Sunday, December 5, 2010 12:57:33 AM Subject: Acknowledge: no subject (Ticket# LTK4550354696X) Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK4550354696X. Please use this code in any further communication. I noticed that you have your cashmere sweaters on sale for 37.00 dollars that's 63.00 dollars off.I went into your Covington store thinking I might get a sweater for myself for Christmas the only problem I'm a plus size and the store didn't carry it in plus size.I could order it on line but when I checked the sweaters were regular 130.00 dollars on sale for 87.00 dollars that didn't make scene. 65% off 130.00 is 45.50 now I would understand paying more for the plus size but I feel that it discrimination to not give the same percentage off just because I am a big girl.Could someone tell me how you came up with the sale price for the bigger size cashmere sweaters and give me a response in a reasonable timely manner. Thank You, Tracy | |
| Kohls employee | 1/11/11 |
| I am a Kohls DC employee who checks in the jewelry for the Kohls stores. I am shocked and disgusted at the jewelry we sell at our stores. It is damaged. Diamonds fall out of the Jewelery everyday but we sell it anyway!! The colors are tarnished and dull and almost always broken. Don't buy Kohls jewelry | |
| John Q. Public | 1/11/11 |
| My wife works at the Bayshore store and Managers wendy and beth treat her like dirt.These two "women" are basically sub-human and should be fired for their disrespectful behavior towards employees!!!! | |
| PEGGY KINNEY | 12/30/10 |
| I AM TRYING TO GET INTOUCH WITH SOME ONE HIGHER TO TELL KOHLS WHAT HAPPEN IN STORE ON ROMEHILLARD RD.TOOK APAIR OF SCETHER SHOES.THE MANAGER WOULD NOT EXCHANGE OR IN STORE CREIT SHE SAID THEY WOULD GIVE ME FIVE DOLLARS OR TAKE MY SHOES TO PENNYS STORE IT MAID NO SENT TO ME. WHAT IS YOUR POLICY YOU AVERTICE NO QUSTION ASK. BUT I WAS HASSEL THEY SAID MY SHOES WAS DISCOTENUED.I DID NOT HAVE A RECEIT BECAUSE I HAD THEM A WHILE I LOVE THOUGH SHOES.BUT THE SOLE IS COMING OFF.THEY COST MORE THAN FIVE DOLLAR.I SHOP KOHLS ALL THE TIME. DO NOT WANT TO STOP. THANK YOU PLEASE I WOULD LIKE A REPLY...PEGGY KINNEY 390 PASADENA AVE.COLUMBUS OHIO 43228 PHONE NUMBER 614-385-8125 EMAIL-RPKINNEY@WOWWAY.COM REPLY | |
| | 12/26/10 |
| Some one needs to talk to the store manager at your Kohl's store on West Broad Street in Columbus Ohio. The way he talks to the Employees is Down Right nasty. He talks to them like they are Shit. He needs to be put through a class on How to treat people. Or taken down to their level. If it were up to me he should be dismissed. | |
| nicole dean | 12/26/10 |
| I am currently employed at the Ecommerce center in Monroe Ohio and have been for the past 3 years. Overall this has been one of the best places I have worked and one of the most sucessfull companies I have worked for but the gap between the corporate office and the Ecommerce centers makes it nearly impososible to maintaion a fair and informed connection from employee to highest management. As employees we are directed to report any complaints or suggestions within the building to our Human Resource office. In most cases things are taken care of in a timely manner and there is no need for follow up. Unfortunately when we have a problem with supervisors or operation managers it is always kept within that office, its almost taboo and hush hush to try to reach out for help outside of our location. I have heard of several instances in which employees have complained of a certain bullheaded hateful bullying operations manager (phyllis ponder) to the corporate office and she's even been suspended and moved to different shifts several times yet she still remains in her postition, free to continue her bahavior while our attempts to cope feel useless. She may be "talked to" and for a short time her attitude may change but its always right back to the same antics. Its past the point where anyone who has a run in with her has given up on caring, we work less, we complain more and have no respect for her. Ofcourse this isnt right either but having been pushed around and mistreated for so long by the same person really tears a worker down and it does and always will affect the customers one way or another. My point is if Kohls is so concerned with customer satisfaction then they would start at the root of problems stopping discrimination and slander where it began. | |
| Gene | 12/22/10 |
| I just wanted to let you know we will no longer be shopping in your stores. Your employees have no idea what is going on in the store and I feel could care less. We purchased items yesterday, today we returned for an even exchange. Same item,same price tags, but we were told that we would have to pay more. They could care less about the posted prices, too lazy to investigate. So we did the next best thing and returned the items and went to another store to make our purchases. My wife indicated we need to cut up the Kohls credit card and send it back to you. Great idea. When I called Corp Headquarters HAL from customer service told me that he had no way to transfer my call to the CEO. CEO does not have time for his customers, we don't have time to be kohls customer. | |
| Laurie Morris | 12/22/10 |
| I am a frequent shopper at Kohls but am rethinking shopping any there any longer. I dont know what there return policy is but i have made some returns without a receipt but they have tags all i wanted was a store credit, but because i had too many returns they want to send me corporate refunds which would me a check. Why would they want to issue check to me when if they gave me credit i would then use at store at that time. So when and if I ever get checks from them I will now cash and not spend that money there. I treied to call 3 times and each time the hold time was over 20 minutes very annoying. Still have not been able to get in touch with them. Not happy.... | |
| DIANE SPRING-MYERS, I NEED YOUR FAX # VERY IMPORTANT- ON AN OLD ACCOUNT | 12/3/10 |
| I NEED YOUR FAX # FOR SOME VERY IMPORTANT INFORMATION I FOUND ABOUT A BILL THAT I WAS ACCUSED OF MAKING, AND IT'S A LONG STORY, BUT I DO NEED THAT FAX AND OR PHONE # SO I CAN HAVE MY ACCOUNT CLEARED OF THIS PROBLEM, IT WAS PAID FOR AND YOUR COMPANY SAID IT HASN'T BEEN PAID, AND I FOUND OUT BY USING MY OLD EMAIL ADDRESS THAT IT IS INDEED PAID, AND LIKE THE LADY AT THE MAIN HEADQUARTERS SAID, IT WASN'T PAID, AND THE ORDER WAS IN APRIL, AND THEY KEPT SENDING EMAILS TO MY OLD ADDRESS, AND I KNOW I GAVE THEM MY NEW ONE, BUT I GUESS THEY KEPT USING THE OLD ONE BECAUSE OF MY CREDIT CARD INFO. ANYWAY THE BILL WAS PAID ON JULY 21, 2010, AND IF IT WASN'T PAID THEN WHY HAVEN'T I BEEN CHARGED INTEREST ALL THIS TIME? AND THE AMOUNT THAT THEY SAID I OWE WAS $39.76, AND I DON'T KNOW IF RATES OF SOME KIND OR TAXES CHANGED LIKE IT DID HERE IN MD. BUT WE PAID MORE THAN THEY SAID WE OWED, AND THE LADY AT HEADQUARTERS EVEN SAID THAT MY HUSBAND WAS GOING TO PAY IT, WELL GUESS HE FORGOT, AND THEN REMEMBERED TO PAY IT IN JULY, OR WE MIGHT HAVE GOTTEN SOMETHING IN THE MAIL,I DON'T EVEN KNOW WHY OR WHY HE PAID MORE THAN THE TOTAL WAS ($39.76, HAD TO BE SOME REASON UNLESS IT WAS LATE CHARGES, HELL IF I KNOW) AND ALSO I PLACED 4 ORDERS IN THE MONTH OF NOV. AND THE DATES WERE THE 10TH,17TH,19TH, AND 21ST, AND IT TOOK THEM FOREVER TO GET ALL MY MERCHANDISE HERE, AND EVEN WORSE. WHEN I WROTE TO THEM TELLING THEM I WAS JUST GETTING BITS AND PIECES OF 4 DIFFERENT ORDERS, ALL I GOT WAS A FORM LETTER SAYING THAT THEY WOULD ASSIGN SOMEONE TO CHECK INTO IT, THEN IT TOOK FOREVER TO GET A REAL RESPONSE, AND JUST LIKE TODAY, THEY TOLD ME THAT THEY WERE GOING TO SEND OUT AN ORDER, WELL HELL.THAT IS HOW SLOW THEY ARE ON THE EMAILS, I HAD ALREADY OR REALLY FINALLY GOTTEN EVERYTHING AND TOLD THEM NOT TO SEND ANYTHING MY 4 ORDERS WERE FINALLY COMPLETED, I CANNOT UNDERSTAND WHY KOHLS CAN'T SEND EACH ORDER COMPLETED IN ONE SHIPMENT, AND I WOULD HAVE HAD ALL 4 ORDERS IN A MATTER OF THE MOST A WEEK TO 10 DAYS. I HAD TO GO INTO KOHLS.COM AND LOOK AT EACH ORDER WHEN I DID GET SOMETHING IN THE MAIL, THAT IS HOW I HAD TO DO IT EACH TIME I GOT SOMETHING, AND I HAVE TO ADMIT I FORGOT THE TOYS FOR KIDS AND ORDERED THEN JUST TODAY,WOULD YOU PLEASE MAKE SURE I GET THEM BEFORE CHRISTMAS FOR GODS SAKE AND HIS BIRTHDAY, MY ORDER # FOR THE LAST ORDER I PLACED TODAY FOR THE TOYS IS # 487854499, SO AT LEAST GET THIS ORDER TO ME BEFORE CHRISTMAS, I NEED THEM FOR THE KIDS, THAT IS THE LEAST YOU CAN DO SINCE I HAVE BEEN THROUGH HELL WITH THE OTHER ORDERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| DIANE SPRING-MYERS | 12/3/10 |
| YOU MEAN YOU ONLY HAVE THE FIRST 6 MONTHS OF THIS YEAR ON YOUR COMMENTS SITE? GUESS YOU ARE GETTING TIRED OF ALL THE 1'S RATINGS HUH, WELL AFTER WHAT I HAVE BEEN THROUGH, NO WONDER, BEEN THRU HELL AND BACK WITH THOSE SO CALLED EXPERTS ON EMAIL, ALL I WOULD GET WHEN I ASKED THEM SOMETHING WAS A PRE FORMED LETTER OF PROMISES THAT TOOK THEM FOREVER TO ACTUALLY RESPOND TO YOU, LOVED KOHLS, I GUESS CHRISTMAS CAUGHT UP WITH ALL OF YOU AND YOUR EMPLOYEES BY SURPRISE, NEED TO HIRE MORE PEOPLE THIS TIME OF YEAR, AND THAT OF COURSE WOULD HELP THOSE PEOPLE OUT BY HAVING A JOB, AND IF YOU DID HIRE EXTRA PEOPLE, AND I DON'T MEAN ON THE FLOORS AND CASHIERS OF THE STORES, YOU REALLY NEED PEOPLE THAT KNOW WHAT THEY ARE DOING BEHIND THE SCHENES. I KNOW FOR A FACT THAT EVERYTIME I EMAILED KOHLS, IT TOOK FOREVER TO HEAR BACK FROM THEM, THEN THEY ONLY MADE PROMISES. THERE IS WHERE YOU NEED GOOD HELP WHERE THE EMAILS ARE ANSWERED, ALSO THE SHIPPERS. THEY ARE SLOW AS HELL,BUT THEY DON'T CARE AS LONG AS THEY ARE GETTING A CHECK, DON'T CARE IF I GET MY ORDERS, WELL I HAVE A NEW ORDER IN NOW JUST TODAY, SO TELL THEM BOYS TO GET UP OFF THEIR ASSES AND GET TO WORK, I WANT MY ORDER BEFORE THIS CHRISTMAS, NOT IN DEC 2011 | |
| Kathy | 12/3/10 |
| The day after Thanksgiving, as most know, is a big spending day. Here in Tucson, AZ, the Kohl's is terrible about getting the shoppers through the checkout lines in a timely manner. With this being such a busy day, you would think Kohl's would make arrangements. But of course, they did not. There is nothing in any store that I needed so badly to wait in line for 1 hour. So I put the items down, and walked out. Guess Kohl's didn't need my money that badly after all. I was wondering when I walked up to the store why so many people were leaving with no bags in their hands. Needless to say, I found out. Bad, bad business practice. | |
| GUY D KORSGEN | 12/8/10 |
| Rating your organization with a "star 1" is giving Kohls far more justice than deserved. I've been in retail for most of my life in HIGH END STORES where customer service was a religion, something we didn't take lightly, but with your organization it's a joke! About 2 months ago, in the November issue of ELLEDECOR, you featured a handsome double page spread in exquisite color featuring a number of your prized and carefully selected holiday items. As I'm attracted to high end advertising and unusual merchandise, I decided on buying a pair of your 15" tall silver glass candle holders as a gift, should mention this was all done on line, as it was to be a gift I chose the pair to be gift wrapped and a "personal card" to be enclosed, all that I'd requested and was paid for was totally ignored, but this little story goes on and on and ON!!!My gift arrived within 6-7 days, my friends opened their present, both holders were in ruins, broken as they'd not been packed properly, each candleholder should have been boxed and wasn't, both were evidentally thrown into the shipping box amongst your bubbly green plastic, no gift wrapping, no card, and this was my introduction to your store, But the story only gets better, I called your customer service dept, the person I spoke with was very knowlegable, helpful, I thoroughly explained all the circumstances from A TO Z and she told me she would personally take care of it, AMEN! TWO WEEKS have passed and still no package arrived to its SAME ADDRESS, PARTY IN LAS VEGAS, OKAY so I tried again, also speaking with a so-called knowledgable person in customer service, Must say at this point I'm totally baffled by the STUPIDITY, TOTAL CARELESSNESS BY YOUR STAFF, and More so when calling back on a number of times with my original order number no one had a clue as to what I was talking about. My last call yesterday was to request a refund to me VISA credit card AND to request the NAME AND ADDRESS of your Store President. Kim, the sales associate I was talking to did furnish me with the President's name, but couldn't give me his address, I thought this was rather odd, one would have thought she didn't have a clue as to what's corporated address was OR BETTER YET WAS INSTRUCTED NOT TO GIVE IT OUT. Sometimed the computer can be a godsend because now I do have corporates address and I do INTEND to write him as he should be aware as to what's going on within his company. Thank you GUY D KORSGEN | |
| SHERRY | 12/8/10 |
| I have been an avid Kohls shopper until yesterday and will probably stop stopping there. They were providing $10,Kohls cash for every $50.00 spent. I bought a $500, gift card for my daughter for Christmas, and they said they don't give Kohls cash when you buy a gift card, because they don't consider that merchandise Let's see...they know have $500 MORE on their books, than if I gave her the cash. IF I gave her cash she could use it ANYWHERE, but with the Kohls gift card she is limited to using it Kohls, so essential what Kohls is stating is we aren't going to reward you for ABSOLUTELY purchasing something at Kohls, but if you by chance has some extra money to come and buy something at certain time we give out $10.00 in Kohls cash for every $50.00. Added t o that once t hey have my $500.00, there is no getting it back, it is $500.00 in the Kohls in their corporate account WHen I asked the customer service department how is it not merchandise when they know have $500.00 they didn't have before, how is that not merchandise. To make it real simple if I have two jars of jelly beans and I tell my kid for every 50 jelly beans you put in a particular jar and it can only be that jar, I'll give you 10, and she puts in 50 jelly beans in the jar, and she asks me for the 10 and I say, I'm sorry those are jelly beans in the jar, just not the right ones. | |
| Goat | 12/12/10 |
| Kohls.com has too many "white elephants", the shipping cost is too high, delivery is slow, contacting the company is almost impossible and coupon codes are too restrictive. Kohl's today is not yesterday's Kohl's, in a negative way. | |
| Darian Sasher | 12/14/10 |
| I like the store, I HATE the store charge card. Last year, Kohls reported my account closed to the credit bureaus, instantly reducing my credit score. Funny how the account is still open and I can still use it, but it says CLOSED on my credit report but my balance remains. I contacted them last year and their response was that they didn't close it. Then why do all 3 credit agencies say THEY told them that I asked for it to be closed, yet it has been open for many years? So now after checking my credit report it still says it's closed, so I decided to call them again. I can't get any answer on the phone at customer service. listening to awful music for 30 minutes now with NO person. WAIT!! ! Someone just answered! IN CENTRAL AMERICA!!! Can't understand them. Now they are transferring me to the US at my request, supposedly. On hold again. WOw... line went silent.. surprise... Still no answer.. nearly 40 minutes.. last 8 of silence while cell phone minutes ticking away. DON"T GET A KOHLS CHARGE!!! RUN!!!! | |
| melanie z | 12/6/10 |
| i have placed 3 orders with kohls.com since thanksgiving, one has shipped, the other 2 have not. it has been over 8 days since the order was placed, i will never shop with them again. | |
| B.W. | 12/2/10 |
| I have a friend that has worked at Kohl's for over 9 yrs has worn Mickey mouse Sweaters with Santa Hats and other Mickey Mouse Shirts ( always dressy not graphic ). Today, I was in the Janesville Wi. store just to hear her supervisor tell her she may no longer wear Mickey Mouse on her clothing to work. WHY?????????? she is dressed better then some of the employee's there. I want to know if there are no words on her shirts why she can not wear them . Wow, I have spent alot of money at your stores. Wonder if what a person that is checking me out wearing is going to affect me going there. NO NO NO as long as it is clean and no swear words on it. WOW some of the employees look like they have rolled out of bed and go to work at the Janesville store and as she was told it is corprate saying you can not wear that not us. Well tell those girls at the same store that wear their dresses up to there butt. To go home and change not the person that is well dressed and just happens to have Mickey Mouse on her shirt. At least that is a cheerful..........Also I personally have been in the store looking for a clerk to help me just to be told oh corparte tells us we can not schedule that many people. What your comercials say you are hiring but yet there are not enough hours to give people time to service your costmer | |
| lightning | 12/2/10 |
| This is the absolute worst company I have ever worked for. Unfortunately due to the current economic climate, finding another job is easier said than done, though I continue to search for other employment everyday. This company will schedule you to work till 12:30am and schedule you back to work the next day at 8:30am. Deduct drive time, shower time, food prep and eating time and time to shut the brain down to go to sleep in the first place, it equals to less than 6 hours of sleep time. Something has to give, so which is the least damaging to my health is how I decide what to go without during those scheduled times. Guess what, its the shower that gets left out and breakfast, all so I can maybe get 5 1/2 hrs sleep. Kohls doesnt care about its employees, they don't even really care what condition the store is in, its a time bomb waiting to injure an employee or customer, so much stuff is broken that anyone could get hurt anytime, inform them and they say they dont have the money to fix or replace. I wonder how much a lawsuit will cost for unsafe working conditions? What if customers knew that one of their loved ones were killed in a car accident because a Kohls employee fell asleep at the wheel because they werent allowed enough time to sleep between shifts? But of course the public isnt aware of all these unsafe practices are they? Smarten up Kohls, the world is small in the age of instant global communications. | |
| Lisa Roszak | 12/1/10 |
| My mother was detained and was told she was shop lifting.Its a long story .2weeks ago i called the home office over this.She has yet to hear from any one over this matter.I was called the following day,on the promise to be called the net day.Where is the phone call???Come to find out her jacket she was told she stole,was 15 yrs old and never sold in your store!!!!She has medical problems.Wouldn't leave her house for yr's.Now she is the same way again.I want to thank you for ruining her social life.Bravo!!! | |
| John | 11/30/10 |
| Lucy P wrote that she was offended when asked for ID on a credit card purchase. Ms. Lucy you should have thanked the stales agent for asking. There should be a law requiring merchants to always ask for ID On credit card purchases. I consider this a protection for me as a consumer from the fraud perpetrated by who knows how many credit card and identity thieves every hour. I purchased some pants last week from Kohls in the Raleigh store mentioned in another comment and was told by a cashier that she could NOT ask for ID. Lucy you should throw away your Visa and pay cash. I can't understand why being asked for ID would offend you. If you don't give an ID (i.e. License) when stopped by a police officer, you'll go to jail. People like you make the rest of us pay higher prices because your pompous attitude allows thieves to get away with theft. | |
| Laurie McGrew | 11/30/10 |
| I clicked on voting for a school and ended up with a kohls ad on my facebook. Now i like kohls but i don't want an ad on my facebook account. I have called twice for instructions to remove it. Twice the instructions were insufficient, or I was. I want you to take the Kohls ad off my facebook account Laraine McGrew lauriemc007@gmail.com Thank you laurie realtor | |
| Jennifer New Jersey | 11/30/10 |
| I purchased a replacement wedding ring since mine broke. It took 30 day's for the ring to be sized. After wearing it for less then 1 week, I noticed the prongs were very sharp and it did cut my face. I just returned it yesterday and they put the credit back on my Visa Card. She stated that the credit would take up to 7 business day's, however after reading some of these stories, I refuse to wait 17 day's for almost a $400.00 credit to my account. I do like shopping at Kohls, however anytime you go shopping there the lines are long, the employee's seem to be more involved in conversation then helping you. I know that this is retail, however I have been in customer serivce for over 25 year's and I am ashamed to say that Kohls customer serivce is terriable. I waited for almost 25 minutes just to pick up my ring with a 4 year old since they only had 1 person working the jewlery counter that day. She kept saying your just picking up a ring, and she took customers that were there after me. I didn't say anything since my Son was acting up and just wanted to get out of there. However if the credit is not back on my Visa in 7 day's I will be going to corporate. | |
| Bruce Swartz | 11/22/10 |
| If this is the area to write a review about Khols I could not write one as it is the policy of the corporate office to not take calls from their customers. I have had the displeasure to talk with a Andrew, Tom and Pearla who were extremely unpleasant. | |
| Just tired of it all. | 11/22/10 |
| Are you all sick! Opening at 3:AM on a friday. People do have a life. I won't be there. Sale or no sale. Ever think of your employee's. They have family's too. I have been in retail for 30yrs. And for the ones that are open on Thanksgiving, just as sick. It is a complete disrespect of customers. And risking there lives for your profit, waking up at 3:am to catch a sale. I hope and pray a deer doesn't run out, on someone at that time in the morning for just a profit. Have a nice day. | |
| Beth & Kent Hogeland | 11/26/10 |
| FALSE ADVERTISING! My husband had purchased a diamond ring for me. Immediately one of the 3 diamonds fell out. He returned it to Kohls, they replaced. The second time a diamond fell out of my ring,he told them he wanted to return it and get another or his money back. They kept the ring and told him it would be 7-10 DAYS BEFORE HE WOULD RECEIVE RESPONSE FROM CORPORATE! He will either receive in store credit or a check. How sad that they promise returns immediately no questions asked but fail to follow through! I will never purchase another thing from Kohls......EVER! | |
| Not to be played | 11/19/10 |
| Kohl's refund policy for Visa credit cards is awful. I purchased a piece of merchandise and it was defective so I simply returned it the same day. I had my receipt and everything. When I initially purchased the item I didnt see productivity, I saw workers standing around laughing and talking completely unaware that I am standing there. So I stood for about 30 seconds at the register while they finished their conversations. Then she just stared, no customer greeting, no smile, no nothing! So I purchased the item, took it back.... thinking its all taken care of. 4 days go by, no reefund on my card, on the fifth day I called and was told visa can take up to 10 days to refund, ok??! on the 11th day I spoke with 2 managers, both of which were not clear on a solution. "Ummm" is not an answer and let me get back to you is definitely not customer assurance. I am on my 17th day without my refund and all i Get is the run-a-round. Sad that kohls spend more money on its advertising than on its computer system. | |
| Me | 11/14/10 |
| for the lady with the box issue...OMG buy your own boxes....for the lady with the multiple 10 dollar coupons...it says ONE per person...you are cheating the system. Kohl's goes out on a limb to make you ungrateful people happy...and it's people like you the policies keep changing to make the whiner happy, and increases OUR prices to accommodate the loss they endure. | |
| Disharted & Upset | 11/15/10 |
| Iam a x-sales clerk from a Kohls, actually one of the top 20 Kohl's in the country. I have made a very small mistake have taken care of the repercutions. I was called into the managers' office in the middle of a closing shift and was told i was fired and it came from corporate office and if it were up to them i would still have my job, but it wasnt and there was nothing i could do get my jobh back. The reasoning was i had 2 checks in the spring to Kohls for a total of less than 50$ returned because of posting to my account on a thurs day,instead of when my check from Kohls was deposited into my account atmidnight that night. It took awhile to recover from that set back but everything owed to Kohls was paid imediatly.I was counsled atthat point and was told if it happened again further action could b taken. Well, 2 weeks ago i had a check for 10 & one for 20$ returned, same circumstances as the spring ...i was fired for this. My manager said there was nothing he could do to help me be reinstated. I loved my job at Kohls and had a great customer service score. I feel its a huge loss for the dept i worked in.I have been there for 3yrs and was very knowledgeable about every aspect of my dept and customer service desk. With the busy season of the year starting next week, i am actually begging for my job back. I want to speak to someone at the corperate office in human resourses in reguards to this matter. I have been told by one person in thre corperate center it was up to the store manager...i just want the truth. | |
| Jason (S. California) | 10/29/10 |
| Don't believe the email coupons. I recieved a coupon for 15-20% depending on how much you spent, and it stated jeans were 40% - NOT TRUE. The store manager, had no reasoning, couldn't get a hold of anyone with corp and would not honor what was sent to me. It seems as though Kohl's assumes the customer will buy anyway. Don't fall for the bait & switch! I am canceling my Kohl's charge and will return to Macy's. | |
| Arlene L. Hill | 10/28/10 |
| Wow, after reading all of these comments, it gives me great concern about Kohl's. There are things that I cannot mention on here because they are personal and ya never know if someone has to apply for a job here, at a much higher level, of course And maybe that would be a good idea, considering the probs Kohl's is supposedly having. Anyways, my problem is that I purchased a bunch of sets of fleece pajamas about a month ago, which would require boxes. They are christmas presents for 3 people. Noboxes yet, they said. So I started up calling this week and called 3 different Kohl's stores. They say no boxes yet and they do not know when they will get them. They said they don't request them, they just get them. One customer service representative at one of the stores told me to go to the post office to get the free flat rate box and use that. I asked about all of the writing from the post office that would be on the box, and besides the box wouldn't be big enough, and she said once you put wrapping paper over the box you wouldn't see it. I could not believe this! So now I'm supposed to wait another couple of weeks and try calling them again. I just called the corporate office, amd the first time I got hung up on, the 2nd time I got transferred without being told that I would be; they simply said that boxes go to the stores sometime before the holidays and that I should keep checking. I have never run into this before. | |
| Amber Strader | 10/25/10 |
| I have shopped for Kohl's for over 5 years and have probably spent well over $7,000.00 according to my credit card receipts, so that doesn't include cash purchases. Well, NO MORE! Our newspaper had a coupon on it last month that was $10 off $20. I drove 45 minutes to get to the nearest Kohl's. I had purchased 4 papers and was allowed to use all 4 coupons, separate transactions of course. Well, this week another coupon came out, just like the first. I bought 4 more papers and drove 45 minutes and was only allowed 1 coupon. I then went to the car and went back in. I went to another register and used another coupon. Went to the car and came back in and was being the topic of the customer service desk about how I wasn't going to use another coupon. The coupon said one coupon per customer, per transaction. I WAS ONLY USING ONE COUPON PER TRANSACTION! I seen several people spending $100 or more and they didn't even use a coupon. SO what's the deal......false advertising to me if they won't allow you to use the coupon. I have tried for 2 days to get a number to the district office. The store manager says it came from higher up and when I called corp office they said they were not aware of the coupon and that it must be a store manager decision..............somebody don't know what is going on. | |
| ron | 10/23/10 |
| I am a kohls employee in at e commerce in Ohio. Recently at our quarterly meeting we were informed that as a 3rd shift worker, we will now be required to work on Thansgiving day. That hit all the employees hard, as they had already had plans, family coming in and so on. For a company that says it cares of its emplyees, that sure made them a liar. We have generated a petition and to send to the management of the e commerce and to corporate. Your own corporate rules state that we are to be closed for that and 5 other holidays. What's next workng on Christmas day! | |
| du | 10/17/10 |
| Why is it that you don't carry any 3x clothing in your store? I went to your store and asked one of your employees and he said you need to shop online. DISCRMINATION!!!!!!!!!!!!!!!!!!!!! | |
| Pat STRUZZIERI | 10/14/10 |
| I shop in your Ocala store, per your add on 9/28 you had a bissel pro heat 2x model 9500 on sale. I was there at 2pm and found none in the store. Received a rain check. No word on it coming in. I was in the store on Saturday, doing some other shopping and found that again the rug washer machine is now on sale for a lower price, again none in the store. Customer service was very helpful and gave me a new rain check with the lower price. Called the store Sunday and asked for the manager of that department please give me a call. No call as of 12 noon 10/15. Today I called and spoke again to your customer service dept (very helpful)and now I am told this model is discontinued. How can Kohl's advertise an item twice and give out rain checks for a discontinued item. I am not please as now I need to start all over shopping for a rug washer. Corporate should make sure that all items that are sent in their flyer for sale is stocked in their stores. Please respond to my personal email --.pstruzz@netzero.com | |
| Lousy Employee | 10/12/10 |
| My husband wanted to buy me a watch for my birthday last Friday, October 8th, and I suggested that we go to Kohl's in Lakewood, CA., since they were having their night owl sales. As we walked over to the jewelry counter, I noticed that the line for the registers had about 15 people waiting to be checked out. Out of 6 registers, only 4 were open. I saw 3 watched that I wanted to look at, so my husband asked the lady behind the counter if we could be helped. She told him, "You need to wait, I am helping this lady here and another one is ahead of you." (RUDE!) So we waited, and waited. Finally she is on her way down the counter, then stops to help ANOTHER LADY!! At the same time, my husband and I spoke up saying that we were next. She tells us that she forgot about this other lady, who was there before us, but left to go look at something else. Hello - doesn't that mean she left out of line?? There are no number counters to help avoid this type of situation. She then says to us,"Can't you just wait? I will be wit you in a minute!" We tell her no, we have been waiting long enough and she took somebody who was no longer in line - then she yells back at me saying, "Why you gotta be like dat?! What's your problem?" OMG was this young girl looking for trouble or what? Needless to say - the argument continued on. People in line were siding with me - there are never enough employees in the store to help assist. I understand the economy and not being about to hire a huge amount of employees. However, Kohl's is a company who claims to be making profits!! When they know they are going to be having big sales like this, they must bring in more employees! It's that simple. So our venture in purchasing me a watch took us to JC Penny, and I am now a proud owner of a beautiful, two-toned, Citizen watch. | |
| Kohl's Unprofessional | 10/4/10 |
| I worked for Kohl's in California for a few weeks. I went through the training process ( or what they call the training process, since the manager signed off that I finished the training, when in fact I didn't ). I then went to work for the Jewelry Department. A snotty girl asked me if I was smart enough to do the job, not once, BUT TWICE! I proceeded to do her job, and sale better then her within the first hour. Not that hard to figure out! Then I finally meet the manager. She had such foul breath, I had to hold mine! I was told by another manager that my personal references were contacted, when in fact they never were contacted. This unprofessional store did not deserve me, so I quit. A few months later, I find out they have a labor practice lawsuit being filed against Kohl's. I went to participate, but Kohls is saying that I only worked for them for 1 week. Well, it was longer then 1 week, since I got 4 paychecks, because of all the "supposed" training! Again, very unprofessional, dishonest, lazy... By the sounds of the previous posts, Kohl's isn't a very good store! | |
| N N | 10/3/10 |
| I used to work for Kohl's in California. I was 'set-up' and terminated. A 'customer' begged me to take his Kohls Cash because he was leaving the country and would not be able to use it. Saturday I received a letter from Corporate HR asking me to contact the store manager because I haven't worked for the past 60 days; duh! I will contact the manager and see how 'screwed up' Kohl's really is. | |
| Lucy P | 9/30/10 |
| Kohls in Indianapolis,Indiana has instituted a policy, which they say is corporate policy, of asking for proof of identity when you pay with a credit. This is looking a customer in the eye and implying to them that they are attempting to pay with a stolen credit card. It is insulting. A clerk told me that this policy was instituted in March of this year. Customer service told me you can use a Debit card or a Kohls card without showing ID. I don't see the difference. It is impossible to get through to anyone but a phone answerer or receptionist when trying to call the corporate office. Apparently Kohls doesn't trust or respect its customers. I will no longer shop there and have told others in the Kohls parking lot and also my friends and acquaintances not to shop there. | |
| Vince C. | 9/26/10 |
| We,ve been shopping at Kohl's for several years now. We had no problem until we encountered this sales clerk named Amanda from the jewelry department on 6650 N. 5th St., No. Las Vegas, Nevada. First, we came by to pick up jewelry my wife ordered earlier. She told us to wait until she re-arrange her displays in front of her jewelry counter. When she was done, she returned only to wait on people who purchased items from other departments but were too lazy to go to the main checkout. She made us wait again for a few minutes until my wife asked her out loud it we were in the wrong line. When she finally decided to wait on us, she was rude, inconsiderate and downright discrimatory. I think people with her attitude don't belong in sales...or customer service. She is the bad apple that spoils the bushel. | |
| Vince C. - F Rating for Kohl's | 9/27/10 |
| For our horrendous experience at Kohl's on 6650 N. 5th St. North Las Vegas, Nevada 89086, we rate this store a big fat "F". From now on we won't be shopping at this store unless Amanda is gone. She really upset us very, very much. We will tell our friends about our bad experience there and encourage them not to shop there anymore. | |
| E.J. | 9/25/10 |
| I went shopping at one of the new kohls stores in my hometown. They refused my payment method. So, I called then I emailed corporate office about the situation. Here is the email I sent....(Beware writing checks here) To whom it may concern, My check was not accepted at the time of payment. I called your 1-800 number only to be told it wasn't accepted not because of no funds but because of being a first time customer writing my first check with you. I was told the reason of that being that I have yet to build a history with Kohls. Really? Is this how you treat your customers? I have never shopped anywhere before where I had the funds in my account to pay yet was denied to right to pay in such form due to me never writing a check there. The lady suggested that next time I shop to write my check for a smaller amount to start to build a relationship with kohls then later I would have no problem writing a check with a bigger amount. What? I told her my check was only written out for 35.72. How much more would I have to go down in order to write one? 5.00? Her response was well I dont have the exact amount on me but if I did I would tell you. By this time I was so furious but really wanted my merchandise that I hung up on her and went ahead and paid in cash. I feel that this ridiculous policy is indeed an inconvience to your guest. You might want to consider changing it before you lose customers!! | |
| E.J. | 9/25/10 |
| The stars I give Kohls is 1.....very poor policies!!!!!!!!!! | |
| Colleen Chrisemer | 4/21/10 |
| Dear Kohls As of today, I will no longer shop in any of your stores because of your current policy of hiring contractors out of state, I live in Harrisburg PA, and your store at the Paxton Towne Center in Colonial Park has hired out of state contractors to do remodeling when we have local workers whose families and friends shop and support this store. It's as simple as that. I am also returning your $10 gift card, I don't want it, there are many stores in this area who have just as good products and sales. | |
| Glenna Culpepper | 4/28/10 |
| I will no longer shop for clothing in your stores. While changing in a dressing room I heard a male voice in the stall next to mine. These stalls are not enclosed, so privacy is not your main concern in your dressing rooms. I was told that these dressing rooms are not specified as women's or mens and you would not stop a woman from going in the dressing room in the men's department. My question is, would you allow a man in the dressing room in the lingerie department also? There is too much competition out there for me to put myself at such a risk. I will shop elsewhere. | |
| CJ Jones | 5/5/10 |
| To Whom It May Concern (Kohl's Management Team): I love having so many Kohl's stores located within my hometown. I have a suggestion, however, when it comes to the Kohl's cash rewards program. Right now the coupon is based upon a "per purchase" system rather than a collective sum for rewards date(s). At another nationally based store that I shop at they offer a rewards system based upon total purchases made within the promotion period. A certificate is then mailed to the customer to use during the reimbursement time. I am wondering if Kohl's could streamline it's promotion to offer the same "collective" purchasing program and then just have the rewards in the computer to use at checkout time. The customer could then recieve a reminder from the cashier to return to use their Kohl's cash as well as an online reminder if a internet address has been provided. Since I shop both online and at different locations, if I come up short in each location (within the same day), I don't earn a reward even though I may have spent the required amount but in a more distributed manner. I hope this suggestion will be considered to reward customers who shop throughout your Kohl's organization. Thank you. | |
| debbie opberley | 5/9/10 |
| i decided to quit on 5-9-10 do to acomiditions for 7 other associate but, could not accomate mine my work schecule for a my 2nd job. this was not what i wanted to do but, they was scheling 11hrs a week when they went outside the company to bring a cleaning crew so i had go get a 2 nd job, to help pay my bills they store manager did not want to acomite my mine like 7 the others which to me shows favor its there at store 304 to me liked working there but am not going kill my self in both jobs. think the management needs to be clean up at store 304 | |
| sherry | 5/14/10 |
| My daughter in law works for Kohl's in California. she put in a change of availibility weeks ago and the person in the payroll office can't seem to get it right. They schedule her when she can't work. She has told mnagement many times, no one cares.She is pushed to get credits, and when she doesn't they give her no hours the next week. Who the Hell do you talk to to get anything done. She can't quit or she loses her insurance. I guess we will try Corporate now. I don't know where they get their management but they need to look elsewhere.We took a picture of the availability forms, no where does it say must be approved by manager. I feel the girl in human resources is just plain lazy. thanks sherry | |
| Taylor | 5/14/10 |
| Sherry, you must be talking about the Cypress store. I know the girl you are talking about. Her and I have talked alot about this, the management here is the worst!!!!. I hope you get somewhere when you call them. Even when she did what her manager told her to do, the girl in HR won't handle it. Good luck | |
| kathy w. | 5/17/10 |
| We recently had a Kohls open in our town of Butler,Pa.16001.I was very happy because the nearest one is Cranberry twp,Cranberry,Pa 16066.I am very disappointed in the merchandise selection in Butler compared to Cranberry.Where is the clothing in the Butler Kohls?There is very little to choose from.Do you think we will ever get more merchandise??????????? Very very very disappointed it seems Butler always gets short changed when any new store chain decides to move here! | |
| LORNA YANOW | 5/18/10 |
| PLEASE STOP SENDING ME E-MAIL. I TRIED TO UNSUBSCRIBE BUT CANNOT. YOU HAVE A NICE STORE BUT I DO NOT WANT ANY E-MAIL... THANK YOU. | |
| THOMAS and PATRICIA CALI | 5/20/10 |
We would like to commend Shamika Jones on her excellent follow up. We purchased a patio umbrella and there was some miscommunication and it couldn't be found. Shamika immediatly got on on it and found one at another store. It was delivered to our house the next day as promised. We have never seen such quick customer service at any other department store. We would like to thank Shamika and those concerned with this problem at KOHL'S 525 E Campbell Ave. Campbell Ca 95008. You now have lifetime customers, and will pass this on to our friends and relatives. | |
| B Fossheim | 5/24/10 |
| I will no longer shop at Kohl's!, They have kept my money and I am unable to get a response from anyone! I received a $10 gift card in the mail thinking it was great for the store to offer such a savings. I went to the store and purchased two items being the second item I paid for with my own money. The items did not fit so I went back to the store I had my receipt and spoke to the girl I offered to just exchange the items she gave me what is called a merchandise credit. Well I purchased three outfits and used the credit and even spent more of my own money. When I tried on the outfits only one worked. I then went back to the store the next day and told a customer service girl I tried hard to find something (4 hours shopping) said I have kept one outfit could she just credit my debit card for the rest. I was told they could not do that their system did not have the capability to do such a transaction. I was told by the store manager I would have to wait for a corporate refund which could take up to two weeks and only if they decided to send me the money via check. OK I agreed but when the girl did my transaction she added the amount I paid for cash the second time to the merchandise credit.. (Yes I had the receipt again) she said it was the only way to do the transaction (to me that is stealing). The story goes further I asked for kohl's corporate number becasue I could not believe they were taking more of my money and the girl who is customer service said she did not have one? I had to have the manager paged again and he gave me a number. PS-- the 800 number he gave was to the Kohl's credit card department not the corporate office. The story continues, Anyone who would like a challenge try to call Kohl's corporate refund office. It does not happen! Either you are on hold for a long time, cut off or put into a voice mail. I called a total today of 6 times on hold for over an hour trying to get someone. I ended up with a credit card customer service again by going in the loop of trying to get corporate refund. The person in credit card services listen to my situation and tried to help me by calling corporate refund credit herself she had the same trouble --no response! I was grateful for her assistance only one who really tried to help me. I even called to try and get a number to a district manager just to have help and explain what I had gone through and was transferred to credit card customer service again. I always say never bite the hand that feeds you. They do not know who I am and who I might know my work contacts are domestic and international. Just the people around me who listen to me trying to get a hold of someone couldn't believe I was having so much trouble. If there is a way to contact the CEO of the company you might want to refer this review to him. Thank you.. | |
| Ryan Post - Kalamazoo, MI | 5/26/10 |
| I purchased a ring for my wife, at least 16 months or so ago. A few weeks ago, a few of the diamonds fell off of the ring. So we took the ring back to the store located on West Main, to exchange it for another ring. My wife selected a ring that was less expensive than the orginal that had the diamonds fall out. I was told by an in-store manager that because the original ring that had the diamonds fall out, was purchased more than 16 months ago, that an in-store credit could not be applied, neither could a refund on the credit card that the ring was purchased with, and a corporate refund check would be issued within 5-10 business days. I felt bad that my wife downgraded to a less expensive ring, so I took my wife shopping elsewhere, spending around the amount I was told a refund check would be mailed to me for. So I had my wife call today to ask about the refund check. Kohl's Corporate told her that because the original ring was purchased more than 16 months ago, only a in-store credit would be applied, and a corporate refund check could not be issued. This is the complete opposite of what I was originally told in person by a so-called in-store manager. Now my wife & I are completely upset. We could have taken the original ring to another jeweler and have replacement diamonds set in the ring. We wouldn't have gone shopping elsewhere because we thought a corporate refund check coming. When I spoke to the Transactions Supervisor, she said "the system won't allow them to issue a refund check due to 16 months ago it was purchased." She also said it's a policy. I don't buy her excuse. Now I get a in-store credit, and for what, to purchase something else that is not quality, and to have that go wrong 16 months later. As big as a corporation as Kohl's is, I find it very hard to believe that they can not issue a refund check, es | |
| Annette Bush | 5/28/10 |
| I sent the e-mail below and received the reply that follows. Obviously they do not take customer loyalty very seriously, but I do. I will no longer shop at Kohl's and will encourage my friends and family to do the same. "Subject: 15% Discount On May 20, 2010, I went shopping at Kohl's in West Paterson, New Jersey. I purchased ten items totaling $168.06. While checking out, I realized that I had left the 15% off coupon I had at home. In the past, cashiers entered the coupon for me (I have been a Kohl's customer since 2002 and an MVC customer for most of that time). When I explained the situation, the cashier stated that she could not give me the 15% off coupon because it was the first day of that particular coupon, but if I just come back another day with the coupon, they would adjust my bill for the 15%. I was away for a family event but returned to Kohl's in West Paterson on May 27, 2010. The customer service staff began to return each item and then re-enter them with the 15% off discount. My original purchase on May 20th totaled $168.06 (there were no taxable items) which would have given me a savings of $25.21. When they re-entered each item, some prices had changed and the total was actually more than the original $168.06. The Customer Service supervisor then came over and separated certain items (buy one, get one free, etc.) and re-entered each item with five different receipts which were $100.69 + $15.29 + $19.38 + $14.28 + $8.50 = $158.14, which only saved $9.92 (a savings of between 5 - 6%). I have two issues with this whole scenario: 1. First and foremost - why did the cashier (I was told her identification on the receipt was 1700XXX) at the register not honor the 15% coupon? I could understand if it was a special coupon for 20% or 30%, but 15% coupons are given out in abundance. When I mentioned this on my return trip on 5/27/2010, both customer service staff said that if it happens in the future to ask for a manager and they will honor it. Why should that even have to be done? If Kohl's policy is to honor the 15% coupon without it being present, then all cashiers should be trained that way and not have customers go through calling a manager over. 2. Although the customer service staff was trying everything they could to give me the correct percentage off, they did not understand that in the end I did not get the full 15% off. Their final comment was that the most they could do was to give me another 15% off coupon. I already have three of those, that was of no use to me. Wouldn't there have been a way for them to give me a store credit for the remaining balance of my 15% off discount? According to the customer service personnel, they could not override prices that had changed between the date I purchased the items and when they changed to higher prices. If that is the case, the cashier should have told me to go home and get my coupon, because I would not get the full 15% discount if prices had changed. This was never made clear to me. I'm sure you have the ability to look at my past purchases at Kohl's. I am a loyal customer and I have spent a significant amount of money at Kohl's. On 5/27/2010, I had picked up other items to purchase with my 15% off coupon. After the situation I encountered, I put those items down. I only purchased some items that were for someone else, otherwise I would have left all the items without purchasing anything. I do not normally complain. Many times I purchase things, they go on sale and I do not return to get the difference. I have always enjoyed shopping at Kohl's and have had good experiences, but I have to say that this has left a bad taste in my mouth. It was handled poorly from the first visit on 5/20/2010. I would appreciate someone contacting me with an explanation even if there is no resolution to this matter. It is just good customer service. If there is no resolution, I can honestly say that I will think long and hard before returning to Kohl's. With the economic situation at it is now, I would think that retailers would want to hold on to their loyal customers, not drive them away. Should someone wish to speak with me directly, they can contact me at XXX-XXX-XXXX, or by e-mail at XXXXXXXXXXXXXXXXXXXX.net. I look forward to a response. Sincerely, Annette Bush" Here is the response from Customer Service: "Dear Ms. Bush: Thank you for taking the time to contact us regarding your 15% coupon. I appreciate the opportunity to review your concerns. Please know that you must present the coupon to the cashier to receive the discount. If the promotion is still going, the cashier will be unable to credit your account. This is because you may return to the store and be able to use it yet. If you bring your coupon in for a price adjustment on your purchase, please be aware that the prices of the items may have changed which will cause a difference in your total. I am sorry that the cashier did not inform you of this and that you were unable to receive the 15% on your original total. I can see that there is an opportunity for training. Please know that your comments have been heard at our corporate office and that we are dedicated to improving our services. I have forwarded your comments to the store manager for further review. I appreciate that you have chosen Kohl's for your shopping needs and hope you will continue to shop with us in the future. Upon review of your My Kohl's Charge account, I have found that you have opted to continue to receive paper statements. When you choose this option, you will receive both paper and email statements. Sign up to receive your Kohl's statements online and opt out of paper statements to go green and make a positive impact on the environment. You may view or modify this at anytime by logging in to your My Kohl's Charge account, clicking on Account Services, and then clicking on Contact Information. I appreciate the time you have taken to contact us. If there is anything you need in the future, please do not hesitate to contact us. Sincerely, Lauren S. Customer Support Representative" I WONDER - DO THE CORPORATE OFFICES READ THESE COMMENTS? | |
| Glenda Litner | 6/1/10 |
| I have always loved Kohls. With 5 grandchildren, I always managed to find what they needed. I also love the kitchen area. I have spent lots of money in the past at this store, but sad to say I hardly ever go in anymore. I am in there for 5 minutes and cannot breath and then the sweat starts. I am not the only one that complains, people coming out of the store is complaining, friends I know, even the employees. I was told it is a corporate decision to reduce the air conditioner storewide. How cheap can you get Kohls? The consumer wants to be comfortable while shopping. I used to spend hours in Kohls, not 5 minutes. Even though your customer service is really bad, bring back the air and i will never complain about anything, anyone, anyhow. | |
| Kieffa Hauffman | 6/4/10 |
| Does anyone know how to get off Kohls mailing list? For the past three years, I have tried, unsuccessfully to get my name off their VERY UNWANTED LIST. Not only that, I was told once your are on their mailing list, it's almost impossible to get off of it. Well, if that's true, Kohl's will lose another unhappy customer. | |
| Kieffa Hauffman | 6/4/10 |
| Does anyone know how to get off Kohl's mailing list? For the past three years, I have tried, unsuccessfully to get my name off their VERY UNWANTED LIST. Not only that, I was told once your are on their mailing list, it's almost impossible to get off of it. Well, if that's true, Kohl's will lose another unhappy customer. | |
| cynthia johns | 6/7/10 |
| Dear Kohls, I love your stores, but hate your online presence. I tried to apply for a job online... and couldn't. Your website works poorly, more than half of your links do not work. I cannot get into the website because it won't take my password info. Strangely I've never signed up but yet it says I am a returning user. I do get emails from you for sales daily, so you obviously have my email in your system, but when I try and get somewhere online to ask for help, it won't allow me into the site and directs me to links that do not work. I called your support number for online help to fix the problem and the representative could not fix the password problem. All she could say was that she had my email in her system but yet could not do anything concerning the password. She directed me to corporate for online help and they just sent me to a voice mail! I had to work hard to find this corporate address so I could send a letter, but I decided I would just air my grievances here. I'm not sure I want to work for a company who does not have their act together. | |
| ashley merchant | 9/8/10 |
| I am an associate at a colorado kohls store #415, we are having a major fire outbreak in Boulder Colorado-my heart goes out to those who no longer have the mandatory things such as clothesm bedding, etc- is there any way we can do some time of fundraising-promo -coupon whatever yal wana do to help these poor people?$500 dollars is NOT enough (through the fundraising) to help the 150 people plus who have lost soooo much- please-I love Kohls and i would love to try to help as muchg as possiple. Thank You | |
| javion | 9/9/10 |
| i made a purchase in a local kohls store on labor day weekend and changed my mind a day later making the return to the same store the purchase was deducted from my account the same day but the return took a couple of days at first i associated the slowness of the return with the holiday but on the 9-7 a return was made to my account and in a matter of minutes it was again deducted from my account this is my money but apparently the only care about you if your a kohls charge customer i spoke with the store to resolve it but was unable to get an immediate result but was pushed off to another day they stated that they had to send it to accounting at their corp hq in trying to reolve the matter myself i spoke with the only corp # i could find and they only concerned themselves with kohsl charge customers as well as frustrating as this is its even more frustrating because i am a former employee so i am well aware of what can be done in this situation shop elsewhere | |
| Valerie B. | 9/15/10 |
| I received a Kohl's ad 2 days ago with an insert for watches. There is a watch on there that I am extremely interested in. I tried the web ID but it says that item doesn't exist. The sale started today so I went to the Kohl's location by my house (the next one is over 30 minutes away). They did not have the watch either. The customer service lady was very nice and tried to call to some other stores but to no avail. None of the stores or the website has this watch listed. I called the toll free kohls.com customer service and she couldn't help me either. If you are going to advertise something, PLEASE PLEASE PLEASE have it online or in your stores. I'm really upset about this and I haven't decided whether or not I will be a continued customer of Kohl's. | |
| no one cares | 9/9/10 |
| The pay is the worse, dont give any raise. The work is overwhelming. Management needs to give more hours instead of having associates working in 3 departments at the same time. Thats why kohls is always hiring because many people find other jobs that pay better and have better management (professional). Corporate makes the big bucks but dont consider paying the associates more the ones who keeps your store clean and organized | |
| JOANNE SEIBERT | 9/13/10 |
| I love Kohl's for their great selections and outstanding values...HOWEVER I WILL NEVER STEP INTO ANOTHER KOHL'S AS LONG AS I LIVE, AND I WILL BE SURE TO TELL EVERYONE I KNOW, AND THAT IS A LOT OF PEOPLE TO ALSO BOYCOTT ALL KOHL STORES, AND WHEN THEY HEAR MY STORY I AM SURE THEY WILL. This morning I was shopping at the Kohl's in Raleigh NC (#466) on Falls of Neause Rd. After PAYING FOR MY PURCHAES I WAS ASKED TO NOT LEAVE BY A VERY RUDE MAN. HE PROCEEDED TO LEAD ME TO AN OFFICE AND ACCUSE ME OF SHOP-LIFTING....HONESTLY I THOUGHT THIS MUST BE A PRACTICAL JOKE...IT WASN'T. He went on to inform me that I was videotaped stealing 2 $10 rings...which of course is NOT TRUE!!! Why would I just pay for $60 in merchandise and steal $20 of other merchandise...his respose to me, "how would I know." I requested to see this supposed tape, his answer "I don't have to show you anything." This is where the threats now began..."we can do this the easy way or I can call the cops, and have you sent to jail and ruin your whole day." I TRIED to discuss this with him and to find out what he was talking about, but to no avail. He was rude, bullying, threatening and completely out of line. He would not give me his name, would not call in the Store Manager, again would not show me his so-called "evidence tape", would not allow me or agree to escort me back to the "scene of the crime." He proceeded to tell me I lied, stole and that I "seemed" a bit crazy. I asked my options and his answer,"agree to everything I tell you and we can get through this easier, otherwise I will ruin not only your day but your life, and I have the power to do it." Well at this point I certainly realized I was dealing with an ignorant, pompous, control freak and was terrified if I did not agree with him, so I did, though nothing I agreed to was true. He then informed me I had to sign an (UNFILLED) form out admitting my "guilt" and agreeing to never shop at any Kohl's again. When I asked him why the form blanks were left empty, "I'll fill them out later, it's none of your business what I write or put into my final report." Again when I inquired about his name "you needn't worry about that...and then said Jonathan, that's all you need to know." Of course I asked him for a copy of this (unfilled in) form, "NO your're not entitled to it, if Kohl's wants you to have one they'll mail it to you." FOR THE RECORD I HAVE NOT, HAVE NEVER, WILL NEVER AND HAVE NO NEED TO STEAL ANYTHING EVER!!! This was an emotionally abusive situation, at best, not to mention degrading and unethical." Upon completetion of this "review" I will be contacting my local media, both TV and print, as well as my attorney, the BBB and your corporate offices. Joanne Seibert | |
| Terri Mason | 9/13/10 |
| MESQUITE,TEXAS 75150 THIS STORE IS A COMPLETE MESS. CLOTHES ALL OVER THE FLOOR AND ONE CASHIER ON A SATURDAY. i NEVER SEE ANY EMPLOYEES PICKING UP OR CLEANING. sTORE IS ALWAYS IN POOR CONDITION WITH GHETTO ASSOCIATES WHO SAY NOTHING TO CUSTOMERS. I CALLED AND HEATHER THE ASSISTANT MANAGER SAYS ITS THE CUSTOMERS WHO SHOP THERE AND MESS UP THE STORE. THIS IS HOW GHETTO THE MANAGEMENT IS, TELLING THE SHOPPERS WE ARE MESSING UP THE STORE???? TELLING CUSTOMERS THAT IT IS THE CUSTOMERS OF THE STORE??? UNBELIEVEABLE! WE PAY THOSE PEOPLES SALARIES. I WONDER HOW VERA WANG A WONDERFUL DESIGNER, WOULD FEEL SEEING HER CLOTHING ALL OVER THE FLOOR. SHE DESIGNS MILLION DOLLAR DRESSES AND KOHLS DOES NOT HAVE THE SENSE ENOUGH TO DISPLAY HER MERCHANDISE PROPERLY OR EVEN KEEP IT ON THE HANGERS. WHAT A SHAME! | |
| Kohl's can kiss my a**! | 6/15/10 |
| Rate Average for all scales are BeLoW AvRagE. Expect store manager and supervisors are always cranky! Expect to stay past midnight and no second breaks after a 6 hour shift because supervisors want the place 100% looking nice; this is illegal to withhold employees from their legal breaks (hint). Expect E3 to not respond when you work in the morning and are requesting for change or customer has complaint or question...etc. Store manager is always in the back room or in 'conference call.' Benefits? Customer's get better benefits than employees. Employees get the same %15 discount as customers; where's the advantage and benefit at that? Salary? Employees get paid hourly not salary at the equivelant of working at some fast food; Some fast food actually pay better than with this company. Balance of work schedule is great because some days I work only 4 Hours! Yes, that's correct, 4 hours. What other work place provides 4 hours of work? Expect not so great pay with not so great hours. Product knowledge? E3 knows less about the products than employees and they still wonder why so many employees quit so soon? Employee turnover rate is average 2-3 months. Turnover new manager and new supervisors with new attitude and possibilty employees may appreciate working here at equal pay with other fast food places. Training is all computer base-CBT because managers don't know, don't want, and don't have time to teach new employees. Expect to learn by yourself or learn from other employees. | |
| Nora Reeves | 6/16/10 |
| Your store is filled with the worst customer service and most of the workers that you employ are stuck up snobs and I will never again drop over a thousand dollars at a time at your store! The store in Washington, Missouri is by far the worst I have ever seen... It is filled with a bunch of snobby workers that think they are better than their customers and what a joke... they are working a pathetic job at a cash register or just plain walking around the store doing nothing and looking at your customers with disdain. I think you should fire the whole lot of them and start over from scratch... perhaps if you hired your managers locally instead of someone who drives for 45 minutes to an hour away, you might have a better staff. The people who live here are nice people and would never treat the customers in such a way. This store will never make it in our area if you don't change this... We are a very close knit community and will not tolerate being treated like second hand citizens. Anyone being treated like this will not take that kind of treatment for long... They will shop elsewhere! | |
| Theresa Gruzalski | 6/17/10 |
| I do a lot of shopping at Kohl's and on 6/16/2010 I went to Kohl's ro purchase a Food Network product: Rachel Ray Hard anodized nonstick 5qt. covered Oval saute Pan I brought my printout from QVC and to my surrise the QVC price was $49.50 and the intro price was $45.12 and Kohl's price was $99.99 qite a markup. I came home and purchased the product from QVC and even with shipping it was quite a lot cheaper. I have notified my friends who also like to purchase products they see on the Food Network shows and they were also surprised. I did bring it to a manager's attention and he said I will give you 15% off which I could have gotten on my own by just picking a card at the register. My friends and I started to look up other products Kohl's sells from the Food Network Show and decided from now on we will buy from QVC. I have a great problem with this as I always thought Kohl's was the way to go. A markup of double in price. It kind of leads me to believe that all your merchandise is really marked up that is why we get all the coupons we do., a lesson learned. Thank you, Theresa Gruzalski | |
| SLKR | 6/20/10 |
| I have spent a half hour calling your Ridgefield, CT store on Sunday 6/20/10 (during business hours) with no answer. I have given up. How can a store which is open for business refuse to answer the phone. Not only is there no live answer, but there is not even an automated system for messages. You should really make a policy wherein the employees of a store must answer their calls!!!! | |
| Rosa Williams | 8/25/10 |
| First let me start by saying, who in the Corporate office cares about the employees at Kohls. My daughter work for Kohls,and she got in a car accident, was off work per her doctor,but she got wrote up for it,she was told that the doctor note did not cover this, it took over a month for them to do this, she was late,and it took 25 day for them to respond to this,who wait this late to take care of anything. Thinking about talking to someone regarding this matter. I know for a fact that they are not following guidelines. They need better management.They need to take care of things in a timely manner.I don't understand why this wasn't explain to her when she told them she had a doctor note, if it was no good,but instead they let her be off work, then write her up,I feel sorry if any of your employees should have a death in their family and can't take time off work without being wrote up for it. There need to be something done about this. It needs to start with management in how they are doing thier job, and how they do it with in a timely manner. I work retail and I know some of the guidelines for certain procedures,and how it should be done. This is concerning your store off Summit in Fontana. Maybe Management needs to be retrain on how to do things in a timely manner. I would like a respond to this before I take it to the next level. | |
| Culpeper | 8/28/10 |
| EVERY Kohls needs to clean up on how they treat there associates. We all work so hard for the store but yet keep getting dumped on. I think you should have a set time schedule or at least have set hours you hired us for. The single parents or the people on there own do not know if they will be able to make all thier bills for the month. Lucky for the people who have two jobs, they can afford a decrease in hours a bit more than the ones that do not. Favorism is also a issue. At least at 1062. If you ever change ur schedule for get getting decent hours. I hve experienced this and Kohls as a whole is very dissappointing. Unfortunatly your lucky that your cutomers do not know this side of you which is the one of the reasons that makes you successful. I do like Kohls, store wise and all the low prices. Keep that up but change on how you treat associates. | |
| SUSAN HUNTER | 8/30/10 |
| MY SON AND I BOTH WORK AT THE KOHL'S IN WILMINGTON NC. MY SON TOOK ON A SECOND JOB A COUPLE OF MONTHS AGO TO HELP PAY THE BILLS. HE WENT TO WORK FOR THE CLEANING SERVICE THAT COMES IN TO CLEAN KOHL'S. ANY WAY THE WOMAN THAT RUNS OUR STORE, ROBIN FOUND OUT ABOUT IT AND TOLD THE SUPERVISOR OF THE CLEANING SERVICE THAT IF SHE SAW MY SON ON THE JOB AT ONE OF THE OTHER STORES THAT THEY CLEAN THAT SHE WOULD DROP THAT CLEANING SERVICE. SHE HAD NO RIGHT TO TALK TO THE SUPERVISOR THAT WAY OR TO THREATEN MY SON'S SECOND JOB. WHAT END UP HAPPENING WAS THE CLEANING SERVICE CUT MY SON'S HOURS WHERE HE COULD NOT MAKE ANY MONEY. SO HE QUIT HOPING KOHL'S WOULD GIVE HIM MORE HOURS WHICH THEY DID NOT DO. KOHL'S HAS CALLED MY SON IN AND HE HAS VOLUNTEERED TO TAKE OTHER PEOPLE'S HOURS THAT CAN'T WORK. MY SON HAS BEEN AN EXCELLENT EMPLOYEE AND KOHL'S HAS TREATED HIM LIKE DIRT. THEY SEEM TO GIVE ALL THE HOURS TO THEIR FAVORITES WHICH IS NOT RIGHT. WE HAVE TO WORK JUST LIKE THEY DO. THANK YOU FOR ALL THAT READ THIS!!!! SUSAN HUNTER | |
| Liranzo | 8/5/10 |
| I just wanted to make a comment on your return policy. Although most of us do appreciate an easy and hassle free return/exchange at the places we shop, I think your stores are just a little too ridiculous. How do you let people return things without any sort of time restrictions? By that I mean years, yes years. Used, worn, broken, yes everybody, if you buy a pair a pants and 2 years later you don't like them anymore (after wearing them for the whole 2 years) you can take them back, with or without a receipt. I have seen people come in wearing shoes that have clearly been worn for a considerably long time ( long enough for the soles to worn down) then come in and complain that the fit is not right or uncomfortable. The store policy is (Yes We Can) so, a refund or exchange is then done for the customer.Or a $100 pair of shoes returned without box or receipt , clearly stolen, but issued an in store credit. By accepting a return that originally was $19.99, and then returned years later even though Kohl's no longer carries it and now it is clearance for $2.00. A loss for the store and a loss for us the consumers. That item that had just been in someones home for the past few years, is now put back on the racks for you to buy and take into your home. Sheets, pillows, earrings, even underwear, its all a go. (Yuck!) Due to the lax return policy Kohl's has to make up the difference for their losses somehow. Maybe by not implementing such a anything goes return policy, perhaps your customers would prefer you to put that money into lower prices for the consumers and higher wages for those who are expected to give us great customer service. In the end the only ones that would be upset with a structured return policy would be the ones who were stealing or just simply taking advantage of it and the rest of us would be pleased due to the possible lower prices which could be implemented with the money being saved from all the unreasonable returns, and no to mention the lines at customer service would dramatically decrease. I was on another website reading all the complaints from Kohl's employees and was shocked to find out that your employees only make minimum wage, but yet are expected to give the ultimate guest experience. No wonder all the complaints on this site are about poor customer service. By upping your employee wage, you would create a greater standard and I'd rather pay more for that skirt or not be able to return those maternity pants (now that I am done with them) if that would mean I would receive a greater level of service from someone who is happy to be there and feels that there work is appreciated. Give to those who deserve it, not to those who are cheating it out of you. | |
| Annoyed | 8/10/10 |
| I used to be an avid Kohl's shopper, but my last two visits have made me reconsider where I shop. I understand that I may save 15% if I apply for a Kohl's credit card, even if I am not approved. After I say, "No thank you." The issue should be dropped. I don't want to be asked 4 more times and made me feel like I'm a fool because I am not applying. Do you really think it feels good to be told by a Kohl's employee with 4 other people in line that you aren't approved, when I knew that in the first place? Do I need to share with people the difficulty my family has had because my husband had lost his job? I used to shop at the Kohl's in Plainfield and in Yorkville, Il. I know your building in Yorkville could use all the business it can get. Today, I was asked 4 times by your sales associate James if I was sure I didn't want to apply, and how much money I could save. I know there is a contest or bonus for those employees who sign up the most customers, but after someone politely says, "No", please listen. | |
| Wayne C. Miller | 8/13/10 |
| Congradulations must be in order for what appears to be a very sucessfull business. So sucessfull, in fat, that you will refuse to sell to 6 million americans. Who are these people? Why, according to NBC News, they are the growing number of americans that are considered obese. How can I verify this? In attempting to shop in various stores, I have been unable to find a pair of pants in the men's department with a waist size of 40" or over, nor a shirt larger than XL. And it's not just obese people; in the 1960's, Rosie Greir was considered a freak while playing football in the NFL because hw was over 300 Lbs. Now, many High School players are in that group. But you won't sell them clothes for the rest of their lives? Who is the marketing Genius that came up with that strategy? Lets just see how this works in the long run. | |
| Not Divorced Yet But Kohls Doesn't Care | 8/8/10 |
| I just got off the phone with Kohl's customer service. I called them simply to request a form for my husband (will be ex-husband) to sign to remove his name from the joint account. I told the representative that "I am going to get divorced" and then requested the form. I didn't tell her I was separated, I didn't give a date of divorce. She simply said I would have to close the account. I told the rep I didn't want to close the account and wanted to speak to a supervisor. After putting me on hold, the rep came back and told me that the supervisor said I would have to close the account. I again, asked to speak to a supervisor. Finally, when I did speak to the supervisor, she said that "legally" they had to close my account. I told her there was a difference between legalities and policies and I knew that it wasn't a legal requirement for Kohls to close my account. She then backed off and said it was Kohls policy to close accounts down in divorce situations. I asked for the contact information for the legal department. She gave me the corporate main line (actually I discovered later she gave me a wrong number based on internet research.) I emphasized to her that until I worked this out with the legal department, that I didn't want my account closed. The supervisor then informed me that the customer service rep had already closed my account (without informing me). I was very upset and told her she needed to immediately re-open the account back up. She said it couldn't be done, that they had to do it because I told them I was getting a divorce. I told her once again, I am not yet divorced and that "I am going to get a divorce" could mean in a month, a year or five years, that they had no right to close my account based on a future change in marital status. She then said I was "separated." I told her I never stated any | |
| Diana -Complaint about Kohl's Store #633 | 7/4/10 |
| Before I begin, please know that I will no longer be shopping at Kohl's. I have had numerous bad experiences in your stores, too many to count. This specific incident is was truly the last draw. Complaint for Store #633 in Lakewood. I was in your store with my daughter on Father's Day. I wanted to pick up a couple of things before all my guest arrived at my house. After doing my shopping (spending $186), I finally made it to the check out (after waiting in a long line that was at least 11 people deep) I was over charged for a box of k-cups. I was only overcharged $1, but went right back to your cashier and let him know that I was over charged. (Remember, it was Father's Day and I needed to get home before my family and guest that were going to arrive at my home.) Your cashier told me I need to walk over to the customer service desk (that was clearly across the store) for the mistake that “HE “made! I told him that I did not have time and if he can please call a manager so I can get on my way. Well, that was a huge mistake! The manager called the cashier’s phone and literally took another “12 minutes” to come over to help me. ‘Holly” the manager did NOT even acknowledge me and took my receipt and walked away. I was unsure of what she was doing, so I followed her. I just couldn’t believe that your refund or better yet, your correction process is so broken! No sense of consideration for your customer’s at all! I did complain to you Store Manager while I was still there (Albert) but he was pretty useless! Not to mention the rudeness that Holly treated me with. I finally ended up getting my $1 that I was overcharged (weights and measures violation), but to make matters even worse, your store forgot to put my item back in my bag (yep, went home without my paid K-cups!!!). It took a whole 22 additional minutes of my time to deal with your management and broken process and I was late to my own Father’s Day party that I was hosting! Below are the reasons I will not return to your store: • Lines are always too long ( I took a picture so you can see) • No sense of urgency from your associates and especially Manager’s (Holly and Albert) • Refund process is ridiculous, especially if it was “your error” • The customers’ time is not important! • After dealing with your broken process after an additional 22 minutes, I went home without my item and had to come back the next day for my paid merchandised • Your store has left the security tag on my dress, TWICE!!! (ONE OF THE INCIDENTS HAD TO COME BACK RIGHT BEFORE A CHRISTENING TO GET IT REMOVED!) Thank you for letting me share some feedback and most unsatisfactory experiences in your stores. I hope that for the sake of the customers that still may shop in your stores, that the focus on Customer Service becomes a priority. Regards, Diana | |
| | 7/23/10 |
| For Corporate eyes only. i am an employee at the 614 store. Been there a while,Iand several other employees feel there is favoritism. The fact is the male employees get all the hours and some havent been there long enough to earn them. We have to practicly beg for ours. We stay when asked, we come in extra days, but still we sometimes only get 4 to 5 hours a week. We have been told its partlly because we arent productive enough and the other because they dont have the hours or payrole to give them. But the BOYS seem to get 20+ a week, and talk about production, we have to go behind them and find the PROPER place to put the stuff that they were working on because they do it fast but dont really pay attention to it as far as the brands go. We may go a milasecound slower but we put it where it goes and even straighten up the area! We have a manager of some sort that doesent even know where things go and trys to tell us to put it somewere and we know its not where she is telling us. Also we talk as we work it makes the time spent more enjoyable she doesnt think we are capable of work and talk at the same time. We have seen her standing in the same place talking for at least a half hour! Wouldnt you rather have some dependable people working for you that take the time to put things in their proper places then some others speading through just sticking things somewere? | |
| Marcia | 7/15/10 |
| I was shopping at your location at College Grove Shopping Center in San Diego yesterday. The store was so hot that I had to leave. It was cooler outside the store. I realize due to the economy that businesses are cutting back reducing their electricity but you will be losing customers if this continues! | |
| Adan San Jose CA Store # 979 | 7/17/10 |
| 4/29/2010 i had bought a dimond ring for my girlfriend and we ordered to get THE RING SIZED and the lady in jewlery was busy, another women took over and everything looked normal she filled out the paper work for the ring and she also wrote it in the book and she gave me the yellow receipt and my girlfriend asked "how long is it going to take" the lady replied " 6 to 8 weeks" so we left, around 6 weeks later my girlfriend was excited that she was going 2 have the ring and she couldnt wait so she called and asked if the ring was in, they said no call back in 3 days, so we called they said the same thing every 3 days for about a month and a half and we also went i person, so my girlfriend and i called on 7/9/10 and we asked was the ring in the lady said "no" and we asked "well its been over 2 months so whats going on" and the lady put us on hold and said "what ring there is no order form" the lady asked us to come down to the store and show her the receipt because she thought we were lying, so we go to the store and show her the receipt and she said "well there was a ring that was sent to get sized and it had no information on it no one claimed it" my girlfriend replied " what do you mean it was sent out with no information i kept calling every day and how come no one looked it over, how come no one called me or how come they didnt investigate, well do you have the ring?, i want it back" the lady says, "we dont have the ring i will call you and let you know 7/12/10" so we waited and she called and said "we dont know were your ring is" my girlfriend very sad and extremly pissed off said "well were is my ring" the lady replied "we dont know call back tommorrow" and so we did and the lady says " well we dont know were your ring is but in going to tlak things over with the manager and ill give you a call" so my girlfriend was angry and with alot of anwsers and she called the store an they awser and greet and my girlfriend berly said her name and right away she was put on hold and they kept fowording her about 6 times until the lady picked up and said" hay im doing my best to help you im iven going 2 other kohls in person and asking them if they have the ring and ill get back to you" so we waited a day no call and i thoght why is she going in person she could just look it up and tell us, so we went to a diffrent kohls and i asked if they had a ring and i gave them the recipt they said" o you bought this a the other kohls and i explain the sitiuation and they said 'well we dont got that type of ring here bought i could check other stores ,and they no there is no more ring of that style in any kohls" so we went to 3 more kohls we just wanted 2 check in person, and they all said no, so we went back to kohls and i specificly asked for the store manager no one wanted to help us so i went to the customer service and my girlfriend went 2 the jewlery and i asked for the store manager and they said he wasent there so i asked wen will he be back they said we dont know there skeduls so as i was going 2 the jewlery i hear the cashier yelling at my girlfriend "they probaly stole it ok!!!!!!!!" my girlfriend said "so your saying the employer stole it!!!" she said no and i came and said were is your store manager she said he wasent there so i asked well call who ever is manager right know she said ok but she is new and i here her say" we got that customer about that one ring u proboly dont know how the situation so i dont think you can help them but they want to talk to you" so we talk to the manager and tell her the story and she told us "well lady said she might of found one in santa clara" and right away my girlfriend says "we were there yesterday and said they dont" and we asked alot of questions but no anwsers that pretty much TELLS US HOW MUCH THEY RELLY CARE ABOUT CUSTOMERS so thats my story theres going 2 be lots more 2 morrow about what the solutions is going 2 be. DONT LET THIS HAPPEN 2 YOU WEN YOU SHOP AT KOHLS | |
| Concern for employees in Woodstock, GA | 7/17/10 |
| I am CONCERNED ABOUT THE EMPLOYEES at the Woodstock, GA location. This is the busiest store in the immediate area. This store has a new "01". She has created a hostile working environment in the very short time that she has been there. (WHEN SHE IS ACTUALLY THERE! She has taken a vacation & had personal leave both in the month since she arrived) Upon her arrival, she immediately cut hours. These people had already been working under duress with the minimal staff scheduled in each department. Now there is no one schedule in departments until late afternoon, then the employee scheduled is not only required to run their own freight, but have the weight of recovering a department that hasn't had anyone tending to it before them. Additionally they have recovery from the night before. They also have to be backup cashiers. They are expected to have their departments in "visit" condition before closing without any help. She has scheduled people overnight who do not have overnight availability without consulting them. She has fired people, only to recall them after making a "mistake". She has informed the staff if they are 5 minutes late or early, clocking in or OUT that they will be written up. This is impossible if you are with a customer at the end of your shift, are you simply to tell that customer that you can no longer help them because you have to get off the clock???? Where is the CUSTOMER SERVICE in this? She is extremely rude and has no problem telling associates off in front of customers or other associates. Since her arrival, the store is kept like a sauna. Employees are sweaty and uncomfortable. She has everyone, including executives walking on eggshells, afraid they are going to lose their jobs because they are unable to keep up with their areas due to HER scheduling. None of the employees are happy, there are no smiles or laughter. They are not able to assist customers because of the weight of recovering their departments ALONE. Someone at a corporate level needs to look into this situation before a law suit is filed for hostile working conditions. Corporate needs to be concerned about the employees that have made this store the success that it has been for the past 8 years, PRIOR TO HER ARRIVAL. | |
| Dora | 7/19/10 |
| I am so disappointed with your gift card and coupon policies! I do not like someone telling me how I can spend my gift card! If I want to return my gift card with original receipt and get a refund I should be able too it is my money isn't it????? I will be telling my family never to buy a Kolh's gift card ever again. I will be cancelling my Kohl' charge card and I won't be stepping foot in a Kohl'store again!!! By the way I should not have to put anything on my Kohl's charge in order to use your coupons!! You by far are the most expensive place to shop at without sales and coupons!! | |
| J Colby | 7/21/10 |
| I have had a Kohl's credit card for 3 years and have set everything up online for payments and statements. I only use the card once a year or so and forgot to update my bank information after I moved. Unknowingly, I paid the credit card out of a closed checking account. I thought I had paid it in full and didn't receive an email statement for 2 months. I found out today I now have a 30 day late on my credit file and, although they did reverse the fees for me, they refuse to remove the 30 day late from my credit profile! I have not had a late fee nor paid a penny in finance charges for over 5 years and now they want to destroy my credit rating over this. Despite these economic times, Kohl's must be doing OK since they obviously don't give a thought to losing customers. It was an honest mistake and, had I received an email, I certainly would have paid the bill. Have some compassion and forgiveness Kohl's. | |
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