Houlihan's Restaurants, Inc Corporate Office | Headquarters Contact Phone Number & Address

client of JGiliberts

4/5/12

I am a regular client at J Gilberts, I have seen questionable leadership from the managerial staff at your establishment. I was so upset when my favorite server was fired because the manager does not personally like him. I would like to tell you what really happens to employees at J Gilberts restaurants. Employees are bullied and threatened constantly that they will be fired based on if the manager likes the employee. The poor bussing staff are bullied and threatened. When they complained about the new procedures that are not efficient. The manager would not even listen to or care about his employees thoughts or concerns. While a good manager listens to his staff. I have seen loyal employees fired after 15, 12 and 7 years working at J Gilberts. Employees give quality service to cliental. I have seen how hard they work, they have 9 to 10 tables at the same time. They have a loyal cliental at Gilberts. Recently the quality of the steaks have been horrible and so the clients complain. The servers tell their managers and to reorder a steak. Then the employer offers the client water and to refill their drinks and asks the manager to come to the table. The employee is at the mercy of the manager and client and the kitchen. Then the manager is a questionable leader and a bully, he blames the employee for having to compensate the meal. Not all customers are truthful when they complain. I have been sitting in the booth next to clients I have seen customers exaggerate their experience because you are upset about the food. The managers blame the servers even when they have tried to provide excellent service. When someone gets fired because a steak had gristle running through it, the managers do not care if they put a man on the street after 15 or more years. The managers at J Gilbert fire people because the customers glasses empty at the end of a meal, they do not take into account that the server has refilled the glass 3 to 4 times. I have even seen mangers lead customers into complaining against servers when there was nothing to complain about. When I saw a customer refuse her glass form being refilled by the server when she was upset about her food, but when the manager tries to resolve the issue for the customer by giving them a free meal, she allows him to refill the glass, the manager attacks the server for not refilling the customers glass. Any reasonable observer can see the truth that the customer was happy from the free meal, not the glass of water. A good manager should help and supports their staff not accuse them of not doing their job afterwards. Managers should ask their servers what happened not fire them because a client is having a bad day and is taking out their frustrations on a server. The manager did not ask the other nine tables how was the service. When the server has been their for 7 years should they be placed on probation over one customer complaint, then fired over clients complaint over a bad steak. When a manager constantly insults their staff and treats them like incompetent employees. Employees are constantly treated with out dignity or respect at your establishment. The owners should be aware that certain staff are yelled and at and threatened on a daily bases because the manager does not like the person not based on their work. Also I have heard the manager call a staff member racist names and accused the bar staff member as being terrorist in the lounge. The serves are just trying to make a living to get by in the economy, but they do not have any place else to go so they just try to fly under the radar. Gilberts is a toxic place to work and the new managers have been trained to treat older employees with disrespect. I believe some of your loyal staff are hoping the general manager who has been there for three-years will hopeful move Miami soon so things can go back to the way they were before he came. I love the food and the staff at JGiliberts, the treatment of the staff is hurting the moral and the environment of my favorite place to hang out.

Anonymous

2/10/12

I usually don't write on these things but while I'm livid...might as well. There are a group of us that go our for birthdays so it was my turn and I chose Houlihan's. Well I called to today and heard about the "call ahead seating." My information was taken and then I was put on hold a few times and then was told that there was nothing available and it was Valentine's weekend....I about fell off the floor. OH, wait, BUT if something should come up, they would call me....Oh no thank you, I've already made reservations at a restaurant that is GLAD to take our money. Sorry, but I'll never go to your restaurant again! Did you ever hear the saying, that when something bad happens, you tell 10 people....well do the math, 160 people will know this by the end of the weekend and hopefully they'll tell 10 friends and so on. If you don't take reservations, how do you know you don't have room for 16 people......I should stop up there tomorrow and tell everyone there is no room for anyone and they should go somewhere else because there may NOT be room for them. Bad bad bad. There are plenty of other good restaurants to go to in town so I'm not too worried that our 2nd choice will be equally if not better!

Daniel Brady	1/26/12
Had to leave Geneva Illinois restaurant as we were on our lunch break and waited 10 min.'s but tables we open-I suspect too few servers. I thought they served quick lunches? Went to noodles. FYI

michele	12/22/11
worst experience ever. visited the houlihan's in Arlington TX. Frank A manager and Cade an Assistant Manager were extremly rude. I waited over 45 minutes for my order only to learn they had made an error. If they were apologetic it wouldn't have bothered me so much but they were Not. I really felt I was treated poorly because I was african american.

Jennifer

7/28/11

We have always had a good time at Houlihan's and we have visited locations in multiple states. It is our favorite place to go while were vacationing. They've recently built a restaurant in our area, so we decided to go for my birthday. When we got there, I told the hostess it was my birthday. She said there was a 30-35 minute wait. Even though the restaurant appeared to be half empty, that wait time seemed perfectly acceptable, as The Cheesecake Factory often has an hour wait. When we returned at our appointed time, we were told we could be seated but the hostess couldn't guarantee when we'd receive our meal because the kitchen was "backed up." I don't understand why she didn't tell us that when we put our name on the list! The kicker is that she was still putting other people's names on the list!!! We ate next door at Chipotle because didn't want to go somewhere else and have to wait. (NOT my idea of a birthday dinner.) After that, we walked down to The Cheesecake Factory to grab dessert. There was NO WAIT. We should have just gone there first!

-Springfield,MO location

6/7/11

I just ate at the Bar with (Nathan ) the bartender at the helm. Nathan needs a course in manners. He was rude when I sat and when I asked if he had Boulevard Pale ale when there are two taps of Wheat. It appeared as though I was suppose to know your entire menu and what beer is on tap on each station-when he THREW a menu at me. Nathan is much more concerned about his appearance and his after hours partying than taking care of a full bar. In additon, he talks to all of your patrons as though they are "fraterity bros" instead of "customer."

I spoke with your manager Casey- and she is very professional and offered to take care of my meal etc. I replied " No thank you, I recognize that we all have employees and some of them need to become "available" for employment AGAIN!! Nathan needs to learn that his "Daddy" is not across the bar -or his buddies. Rather, people that pay the "FREIGHT."

Corp adm. please train these people. I have been comming into Houlihans for many years and appreciate the food and atmosphere. I do not live in Springfield and this is only my second time in 2-3 years in this particular location- so this is not a knock on Nathan as we have not had contact prior to this evening. Non-the less, maybe he will learn something as you make him available to the marktet during a "recession."

Maybe its my age- as I am 45. But when Nathan said " here you go" and tossed the bill to me, I thought, he will enjoy living off of his parents for a few more years!!! What happened to- Thanks for your business and come back and see us???

If this falls on deaf ears in this economy, your business model will address itself.

Good Luck!

Bob

5/23/11

Ok I have to give them kudo's. They have jumped on this issue quickly and seem to be following through immediately. I have already received a call from their franchisee's Loss Prevention Dept and they are taking action.

Let's hope they handle it all as well as they have started. Anyone can get scammed and hire a bad employee.

Remember It's not that things happen that matter, It's how they are resolved that makes the difference between a good place and a bad place.

5/24/11

Went to Houlihans fpr first time with family to eat. Waitress came and accidentally spilled entire glass of water all over me and onto my cellphone. Manager never came over to say sorry or anything. Never even offer to give dessert even when my sister asked. Nothing at all. When I asked manager about if my cellphone stopped working what will Houlihans do. His reply was to take as togo menu and call. Then he walked away.
I was a Restaurant Manager for over 20yrs and this was the worst customer service I had ever seen. This is a brand new Restaurant on Rt1 in Edison NJ. They need new management Called corporate office. No reply

Bob	5/23/11
The server at the Houlihan's in the Atrium at Atlanta Hartsfield Airport stole my CC number and tried to buy 450$ worth of stuff at Neiman Marcus online 2 minutes after ringing up my order. He had to be part of a ring working it. Boy they have such great hiring pratices.

Misty

4/21/11

I went to the Houlihan's on International Drive in Orlando, FL last night with my husband and his younger brother. When we first arrived we were sat promptly and the server came to our table and took our drink order (we all ordered soda/water), she came back to the table with our drinks and proceeded to take our food order. The food arrived promply and my husband asked for a refill on his soda; all of our drinks were empty at this time. THE WAITRESS NEVER CAME BACK TO THE TABLE... EVER! After eating (the food was very tasty, btw) without anything to drink for the entire meal, my husband went to the host stand and spoke to the manager. The manager completely disregarded the problem. He went up to the server and told her that we need drink refills then proceeded to grab his cell phone and walk to the corner of the restaurant and have a conversation. About 5 minutes later the waitress came to our table... with our drinks!!!!! We had been done eating for about 15 minutes!!!!! I told her that we just needed our check and a box and that we had been done eating for quite some time. She told us that she would discount our meal for the long wait. She dropped off the check, which was discounted 10% (about $5)... which means nothing and forgot to bring the box for our food. After waiting again for about 5 minutes we went up to the manager and asked for a to go box. He then brought one to the table. Needless to say we will not visit any Houlihan's EVER again!!!!! The service and the management was the WORST I have seen in any restaurant.

12/28/10

Houlihan's Park Ridge has been nothing to brag about. I used to go all the time when it first opened. The old manager would always come and great the tables and make sure everything is perfect. I honestly do not even know who the new manager is because I rarely see someone who greats the tables. I would have to say the staff is average now. They are still good but not like they use to be. Park Ridge was the best in my mind, lets bring it back to the top!!!

Annie

11/22/10

I haven't ate at any of your restaurants yet the closest one to me is about an hour away. I was assigned your corporation and told to redesign your advertising campaign, logo, menus, letterheads, business cards, and so on. So needless to say I have done my fair share of research on you guys and I must say I have never seen a restaurant with such a huge menu. You guys seem to have everything and I am very excited to make the trip to eat there after the holidays!!!!

Ben Mammina	11/22/10
My wife and I frequet Houlihan's in Olathe, Ks. We can't say enought good things to say about the service, food or management. We ofetn recomend it to our friends. Truly the presentation and flavor of everything we have ordered has been without complaint. Thank you for having a clean fun place to dine.

dave barenberg, hinsdale, illinois 60521

11/22/10

the houlihan's restaurant in oakbrook, illinois, is set at a low temperature and remains cold when the outside temperature is in the 50's. i have complained about it but they say that the temperature is set by the mall management. so if you are not concerned about wearing your coat while you eat, you will enjoy the food. i will not return to this restaurant since there are many other choices in the area.

Laura

11/14/10

I went to houlihans on Route 17 in Hasbrock heights Nj on november 13, 2010 at around 730pm with some friends.. Our waitress was ok but right before we ordered, a friend of mine walked in with one of her friends and sat nearby.. I ordered cup of the potato soup and the cheeseburger with sweet potato fries.. I got my burger cooked med well.. My other friend who sat nearby got lemon chicken and a Cesar salad.. Needless to say I had to miss a 6am meeting at work plus called out of work due to being soo sick last night.... Your food made me ill!!! My friend said when she got home she was soooooo sick herself.. How are you going to feed ur customers food that make them sick... You better have someone check their food quailty and how it's handled Before I call Board of Health... I've had food poisioning before and it's not fun.. Therefore you need to get this issue fixed before other people get sick... I will not be eating at your Houlihans for a loooong time!!!! Thank you!

Mary	11/9/10
I use to love the Houlihan's in Park Ridge until Joe was transferred. He was the greatest! I do not believe it was a smart choice to move him. Many of my friends and co workers do not feel that it is the same restaurant. Please bring him back... he made the Park Ridge one the best! No one can replace him!

doreen fuehrer	10/18/10
My husband and I just visited your restrurant in 8240 Gateway Overlook Elkridge, Maryland and we had a desert that was out of this world. It is "Fried Donuts" with chocolate & vanilla sauce, we added vanilla ice cream. OMG, it is sooo darn good. Please add it to the menu for the Fairfield and Rt !7 facilities in New Jersey, NOW! Thank you.

10/10/10

I went to a Houlihan's in San Antonio Texas. I have an out of state ID from Arizona. In Arizona the ID's do not expire until 40 years after the issue date. I get to the bar and get my first drink just fine. We are moved to a table where I order another drink but the server wants to see my ID again. So I give him my ID and he turns around like he's going to go get me my drink. After a few seconds he comes back and ask to see my ID again. He then says that the expiration date is too far off and he thinks it is fake. I tell him no that is a real ID from Arizona and thats when they expire. So he says he was going to check with his manager and come right back. A few minutes later he tells me he is going to keep my ID because it is fake. I then get very upset and tell him no he cant that it is a legitimate ID and he cant just keep it. The entire restaurant knew about this and all the servers were looking at me as if I was some kid trying to pull one over on them. I was treated like a liar and harrassed because my ID wasn't something they have seen before. It was embarrassing that they would treat a customer like they did just because they aren't familiar with out of state ID's. In order to get my ID back I had to tell them that I would call the poilce station and have an officer come down so I could prove that the ID was real. After a few minutes they bring my ID back and tell me they cant serve me. This how ordeal took about 45 minutes to be resolved. It was ridiculous and uncalled for to be treated the way I was. I will never go to another Houlihan's again. They are not professional by any means what so ever.

Philip

9/27/10

My wife and I went To Houlihan's on Sunday, September 26,2010 at the Cherry Hill NJ location. We were disappointed with the food. The first baked patato arrived cold so the waiter brought another one that was cold also. My wife ordered the stuffed chicken and even with a steak knife it was impossible to cut through the breast. The manager came over and took the meal back. He brought a fresh order that was much better and a hot baked potato. At first we thought it was a Candid Camera joke but the manager made it right.

Leanna Jackson

4/23/10

While I have appreciated patronizing Houlihan's restaurants in the past, I will refrain from going there as long as they advertise with profane tactics. Case in point - a billboard on Hwy 40/64, traveling into the state of Missouri from Illinois has in very large letters "WTF?" - are we not to be offended by that as we travel with our families? Do you not think we know what that means? Surely, your restaurant would prefer to represent yourself with advertising with integrity rather than stooping to the lowest common denominator. I see them as no different than Illinois advertising their strip clubs. Give it up Houlihans!

Mia

5/2/10

When I went to Houlihan's restaurant with my family to celebrate my birthday...we got sick from eating the chicken....I contacted the local person who handles NJ....complaints....... and his answet to me was....I cannot reimburse you because no one else got sick there......that is a lame statement....did he infact, contact ALL of the Patrons?to ask if they were alright ?We will NEVER PAtronize that place again...and I will tell everyone that I know NOT to as well.....

Julie

6/1/10

DATE OF INCIDENT: Sunday, May 30, 2010. Celebrating our 11 year anniversary with our 10 year old daughter at HOULIHAN'S located in Bala Cynwyd, PA. We arrived to the restaurant around 10:30 p.m. (dinning seating on Sunday's stop at 11 p.m.) with a friendly hostess/waitress. Hubby and I order the 1/2 rib meal and our 10 YEAR OLD DAUGHTER ORDERED THE CHICKEN FINGERS W/FRIES AND A RASPBERRY ICE TEA. THE WATRESS SERVED OUR 10 YEAR (A MINOR) A LONG ISLAND ICED TEA (AN ALCHOL DRINK). OUR DAUGHTER DRANK SOME OF IT AND SAID MOMMY ITS BURNING MY THROAT SOMETHINGS WRONG WITH MY ICE TEA. I ITS ICE TEA IT SHOULD BURN YOUR THROAT. SHE SAID IT TASTE FUN. I TASTED IT AND IMMEDIATELY I KNEW IT WAS AN ALCHOL DRINK. THERE'S TO THIS STORY, WAITING FOR HOULIHANS CORPORATE OFFICE TO CALL ME BACK WHICH THEY HAVEN'T. HOW DO YOU MISTAKE SERVING A NON-ALOCHOL BEVERAGE TO A MINOR VS. AN ALOCHOL.

I WOULD NEVER RETURN THERE AND IF YOU HAVE CHILDREN I WOULDN'T RISK THEM BEING SERVED ALOCHOLIC DRINKS.

Jim

6/5/10

WOW Julie, I guess they are just trying to build customer loyalty at youth!!
That is disgusting that they did that. I went and visited Houlihan's here in San Antonio Last night. The place is geared towards alcoholics, they figured if they hook your daughter up she will be back for more..., seriously, The place was below average. The service sucked, the spinach dip had the texture of soup and was tasteless. When I told the waiter that it was pretty liquid, he responds in a smart ass mannor "I told you it was CREAMY!" I responded, you should have said SOUPY not creamy, for something can have creamy texture due to its richness and not how LIQUID it is, they are clueless so I just left it at that. I just paid, left, will tell everyone of how messed up it is, AND NEVER GO BACK!

Joe

7/16/10

First let me say, my experience at Houlihan's is absolutely nothing like what I see on here with the complaints. I am not saying what others are complaining about is a lie but what I will say is when someone is unhappy they will complain in a second. When service is good then they're to busy to take the time and write. Now, my story... I went to Houlihan's today for the second time. The first time was an excellent experience with my wife and daughter but our son was not with us and we wanted to go back with him, so we did. We were pleased with the service and the food. My daughter however did not care for the chicken stir fry. There was nothing wrong with it as I had the same thing and ate every bit of it. It just wasn't to her taste. We explained to the waiter that she did not like it and he asked if she would like something else but she declined because she was picking at my wifes roast beef. A few minutes later the general manager came to our table and asked if she wanted something else and we explained that it was ok cause she was picking at my wifes dinner. He continued offering alternatives when he said, I'll tell you what, how about we make you a roast beef of your own and we won't charge you. We accepted and actually asked if they could put it in a container since she was now getting full which they did. I could not say enough about the way we were treated and I must give a special thanks to them. The special thanks goes to the Houlihan's located on Rt. 70 in Cherry Hill NJ especially to our waiter Jeff and to the general manager Rufus. You guys were great. They could have simply taken my daughters dinner back and take it off our bill but they went out of their way to please us and they accomplished their goal. We were very happey with Houlihan's of Cherry Hill NJ and once again thank you Jeff and Rufus for going the extra mile when you didn't have to.