Hilton Hotels Corporation Corporate Office | Headquarters Contact Phone Number & Address

robert salone	5/11/12
on 3/17/2012, stayed at a hilton hotel, riverside /corona ca. the worst service in the world. so i contacted the right people, they told me i would get a refund, that was 3/23/2012. i'm still looking for my refund check. if this is the way they do business, how in the world do they stay in business. it's going on 8 weeks, guess i'll contack the corp. offive in VA

LOIS SCHWARTZ 7965 CHULA VISTA CRESCENT BOCA RATON FLORIDA 33433

5/19/12

TO WHOM IT MAY CONCERN,

I AM PLANNING A ROAD TRIP WITH MY HUSBAND AND WE ARE BOTH SENIORS.
WE ARE TRAVELING FROM BOCA RATON, FLORIDA TO ATLANTA GEORGIA,
AND THEN TO SOUTH CAROLINA, AND NORTH CAROLINA.
WE ARE GOING JUNE 17 FOR ABOUT 10-12 DAYS. RIGHT NOW I HAVE THE HAMPTON INNS
DIRECTORY, BUT I WOULD LIKE YOU TO SEND ME THE OTHER BROCHURES THAT THE
HILTON ORGANIZATION OWNS FOR THESE STATES.

LOIS SCHWARTZ
7965 CHULA VISTA CRESCENT
BOCA RATON, FLORIDA 33433

Juli Walden

4/11/12

We stayed at the Homewood Suites in Medford Oregon and my 12 year old son's PSP Vita was stolen. As if that is not bad enough he bought the Vita with inheritance money from his great grandpa. Filed a police report and thank goodness the police will be able to track it with Sony's help but the Hilton has done nothing to make this right. Will not be staying at a Hilton ever again. And dont stay at the Homewood suites in Medford because the Manager PAUL SCHMIDT said it was a training issue!

marilyn ballard

4/12/12

Wow after reading all the above reviews, I realized I was not the only one with complaints!! I stayed at the Roanoke Rapids Garden Inn on 3/30/12. I will say the room was clean and our stay went well. The next day I realized I had left my electronic Nook reader in our room and contacted the hotel right away. I had left it on the floor next to the bed. What a run around I received from everyone I spoke with!! Of course no one in housekeeping had found it - but yet they were the only ones with access to room! I had to wait 24 hours for the head of housekeeping to come into work because only SHE has the key to Lost and Found. I couldn't understand why they didn't trust the Security Guard on duty to open the door!!! I spoke to both the day and night managers and neither one of them were of any help! They both said there was nothing they could do since I left it behind. Since when is it the policy of the Hilton to allow employees to keep anything that is left behind?? No one even cared nor even wanted to deal with the issue, they told me to call police and that was it! I know our family will never stay at a Hilton again - so much for their guarantee to make you comfortable and to resolve any issue!!

Frank Gonzalez

1/13/12

Mrs. Yvonne Ramos, Concierge Manager El San Juan Resort and Casino:
Happy New Year, to you, your family and the crew at El San Juan.

I am certain that you must have had your hands full on December 25th. As well as the 31st. but knowing you, all was handled and done to perfection as I well know that you are more than capable.

You are the Ambassador for all of our friend’s family members.

After making your acquaintance a while back, we have no reason to stay any place other than El San Juan Hotel and Casino.

Our entire family had such a great time this past December.

All six (6) of our grandchildren talk about the stay and have asked multiple times, “when are we going back”, they specially liked “ROOM SERVICE”.

This may sound funny; buy our entire family “bonded” like never before while staying with you at El San Juan.

Make no mistake about it; it’s all about you Yvonne Ramos, and the way you carry on, your level of professionalism towards all that come in contact with you. You are an inspiration to everyone around you including us to say the least. With people like you, we cannot go wrong.

I appreciated all the efforts and special attention that was given to each and every family member. We did not only enjoy such a special occasion at our fathers 89th. Birthday and we all had a unique opportunity to share not only as family, but as an extended family of the San Juan Resort and Casino that you have made us a part of.

Your recommendation for dinner that evening was excellent, we had a picture perfect time over dinner at Platos, and the attention given to us by the management and staff was extraordinary.

There were 24 of us at the table that evening on December 8, 2011, I do not remember how much the bill was that evening, but I do remember that the food preparation as well as presentation was beyond expectations that was only surpassed by the staff whom sang a “PLENA” Happy Birthday to our 89 year old father.

Once again, all this was possible thanks to you.

My wife Marta and I were married on February 9, 1974 and traveled to Puerto Rico on February 10, 1974 for our honey moon.

We stayed at El San Juan Hotel and Casino.

As you well know, we travel frequently.

Since meeting you, we have made it a point to stay at El San Juan.

This February Marta and I will celebrate our 38th anniversary.

My wife and I have made the decision of traveling to Puerto Rico and without hesitation decided that we will be staying with you.

We will arrive in San Juan, Puerto Rico on Wednesday, February 8th. 2012 in the morning and will regretfully depart on Sunday, February 12th. 2012 in the late evening.

I would like once again to trouble you in assisting us with our accommodation on this very special occasion. Marta is looking forward to the casino she has a great time every evening.

Please let me know what you need for me to do, and how should I handle the reservations.

I am certain that there are a lot of people whom deserve recognition at El San Juan Resort and Casino, I am just ashamed that I cannot remember all the names but I will say that the entire crew is FANTASTIC.

From the parking attendants, the doorman, bellhop, front desk personnel, and please let’s not forget the room and maid services.

My sincere thanks, to you and your entire crew whom make every stay unforgettable.

Sincerely;

Frank Gonzalez
Miami, Florida

Off: (305) 247-1321 x 25
Cell: (305) 345-1796
E-Mail: frank.fortrac@att.net

Ms. Moinca

10/26/11

I worked for this company in Southaven,MS. It was one of the most unprofessional rude and prejudice place I have every worked for. The white girls get raises and the blacks no raises. White girl wore the clothes they wanted too and the blacks must wore uniforms. Whites allowed to be late, smoke in non smoking areas blacks had to go to the back. Blacks was scold repeated with words of disgrace and whites was allow to do whatever. Blacks was denied promotions even when they had the qualifications, white got the promotions without qualificaion.When you stand up for yourself your hours is cut down to one 8 hr shift to teach you to shutup. The General Manager was the most uncaring, incompetent, unorganized,untrained, rude, and lying human being I have ever witness. I was deeply sad to see a company with such a high name has Hilton Garden Inn to have the pooriest ability to stand up to its name and standards. I see why Martin Luther King had such a hard battle racism is not easy to handled even in this day and time. I told the General Manager about her sabotaging, manipulating, and unethical ways of her mistreatment to the african american's. Once I spoke to her she did every thing in her power to get rid of me.

Stan Brooks

10/19/11

I am so completely dismayed at Hilton Hotel Corp. You are spineless and no further will you receive any of my business. For that matter, neither family nor friends will patronize any of your facilities. WHY, you ask? Because you bent to the will of the Muslim community rather than being American and not cancel the seminar that CAIR put up a stink about. Decisions like you chose to make, will ultimately be the downfall of the western culture we know it. SHAME ON YOU AND ALL THE EXECUTIVES IN YOU ORGANIZATION.

Caroline Schwass,Hilton Honors # 727124287

10/14/11

Dear Mr. Nassetta and Mr. Silver,
On 9/30 we stayed at the Blytheville, Arkansas Hampton which we had reserved previously (confirmation#17649137629) .
This is what we found in our room 114 : Moths and Mosquitos
A dirty toilet and the bathroom was generally dirty
Non working shower
Mold in ice bucket (since there was no ice in the ice machine I guess it
make any difference)
Dusty coffee maker with inadequate supplies
Requested soap twice since there was only one tiny bar but never
received any.
The next morning I advised the receptionist who did not seem the least bit sympathetic.. I asked for the manager but was told she was out. We learned as we were leaving from staff that the motel would be torn down the next day. Considering Hamptons guartantee of "100% satisfaction" , a clean comfortable room should be provided, no matter what is going to happen the next day. I feel Hampton should refund my money.
Sincerely, Caroline Schwass

Donald A. Willis II

10/11/11

I just stayed at your Hilton at the ballpark in St Louis, MO downtown and was very disappointed. When I arrived they didn't have the king room I had paid for in advance and put us in a double room with something caleed Hilton beds very uncomfortable. Next there was a nosie like pipes banging I called 3 times and no one showed up. I finally ask to speak to the manager and an hour later a maintenance man show up but the noise finally stopped. Also while waiting for my car to be brought to me from valay they scrubbed the corner with my tires. The next time I was waiting on my car the person driving spun the tires. For that to be a so called 5 star Hilton it was more like a 2 star pain I did not enjoy my stay and I feel that some type of accomandation should be made to me. One of the worst hotel experinces I have every had I hope this is not how you run all your 5 star hotels.

Lance King

9/22/11

While on a business trip in New Orleans, I stayed at the Hilton on St. Charles Blvd. As with many hotels now a day’s, there was a parking fee. With this hotel, valet parking was the preferred way to park your car. Each day, of the three days I stayed there, a specific valet would ask if it was my last night. On the third day, not realizing I was being set-up was, I told him yes. The next morning my GPS Garmin, though carefully placed out of site, was gone. Though I cannot prove it, I have not one single doubt the Hilton valet was the one who stole my GPS. As of this writing, the Hilton Corporation is totally ignoring me. I have not gotten as much as an apology. So, all who read this…beware! If you choose to stay at a Hilton, and have to use valet parking, be sure every stinking item except the carpet is out of your car. Because it WILL get stolen and the Hilton won’t care. For me and my family, we will never stay at another Hilton hotel again. Thankfully there is more than enough competition to make that statement easy to accomplish.

something to think about

8/22/11

On Sunday, Aug. 22 an episode of Keeping Up with the Kardashians going to Bora Bora aired. My daughter insists this show is okay so I watched with her last night much to my dismay. I am a traveling marketing specialist so picked up on the fact that in every appropriate shot there was the "Hilton" flag, banners and other "Hilton" stuff which led me to believe that Hilton paid for their vacation in trade for promotion of the resort. I travel frequently with my job and frequently stay at a Hilton. No more. Hilton can support the Kardashians but I don't have to support Hilton. What a horrible role model for young girls. My daughter won't be watching any more either if I have a say. The language alone is enough to ban children from watching - what filth.

seara m

9/2/11

the service wuz shity from the entrance. Then let me tell you was going threw buffet line where they were sweepin round food. the servers were great but the beds were nasty the manager man derek or sumthing like that was really rude to many of the guest at the event including my mother.. who is tryn to reach there corporate office.. the food wuz horrible.....just a poor Hilton hotel...wow never stay there again....they need to close that place.....

Dean A. O'Brien

9/5/11

I went on a reunion trip two weeks ago to the Hilton Suits in Niagara Falls Canada. We had booked a month in advance with friends we had not seen for 11 yrs. we had spoken to reservations who stated that we would have rooms side by side for our stay. We had explained also that a member of our party was handy caped with a prosthetic leg. Saying this we arrived on the saturday as scheduled and found that what we had reserved was not done. All fees were paid in advance for the reservations. Not only were we not side by side but were two floors away from each other. We spoke with the desk supervisor in the main lobby, who stated that reservations were not guaranteed. they do not look at reservations until the guest arrives and cannot guaranty anything. I found this very disturbing as we have stayed at the Hilton and other hotels owned by Hilton (we are Hilton Honor members) throughout the continental United States and Canada. My daughter plays AAU basketball and my wife is the trip coordinator for the team. We have made reservations in the past for 30+ families through Hilton and never had any problems. I know Hilton prides it self in Hotel quality and high customer service. I have to say that this time you Hotel staff failed to follow your own SOP's. Somewhere the system failed and know one was willing to accommodate our party in anyway. I even asked if there was someone else we could speak to and was told no. I asked if I could have the supervisors business card, he said he did not have one. I asked to speak to the Manager and was given a card "Kathy Edwards, Assistant Director of Front Desk Office Operations. 6361 Fallsview Boulevard, Niagara Falls Canada". No one came to see use. We stood there with other hotel guests that were dumb funded at the treatment that we received. I still cannot believe that we have not heard from anyone from your hotel staff in Niagara Falls Canada. We gave our name etc. nothing has been done. I expected more from Hilton Hotels. My family and friends have stayed at your hotels many times, we have told people and i have even booked through you hotels with my company when i travel on business. I have to say, i will think twice before staying at Hilton Hotels or any other Hilton affiliates again.

Pamela Graff

9/7/11

Wow, Jerry I feel your pain!!! I stayed at the same hotel (Baltimore hilton) along with my husband and son at the end of July 2011. Maid was waiting for us to leave to clean our room so we rushed and checked out, she was standing there outside our room no problem, we were checking out and wanted to get on the road anyway. Same day after I got home i relized that I had left my two dresses and skirt along with my husbands golf shirt witch can not be replaced since he got it when we were in Napa Valley. When I called there I told security that I had left some clothes there- he said that they were never turned in- then he said he would call me back. After several phone calls in within two weeks, clothes were never found. Ok really the iron board was out so the maid had to move my clothes in order to put the ironing board back. Well to make a long story short i never got my clothes back and never recieved a phone call back from the supervisor, I'm still waiting for the supervisor to call me back, but for some reason I don't think he will since he was supposed to call me back beginning of August.

Louis Sanchez

7/18/11

I had pretty much the same horror story,i have taken my family to the Point at squaw peak(Hilton)located in Phoenix,Az(7/6/11-7/9/11) for the past 3 years the previous two were great everyone enjoyed it but this year was a disaster first off we had reservations for 2 rooms we arrived at 2:00 o'clock p.m and it was scorching in the room understandable in arizona in july figured the room was unoccupied lets turn the a/c on and let it cool down while we waited on the other room we had reserved to become available which the front desk said would be at 3:30 at 4 the room was still not available now we have been in this room which is a sauna,still giving the situation the benefit of the doubt my family went poolside while i and my son in law waited for the other room,to make a long story short we finally got our other reserved reserved mind you room at 5:30 while myself and my family sweat it out in the ambassador suite until maintenance came at 9pm to say the a/c is out and couldn't be fixed that night so they gave us another room on the other side of the resort at 11:30pm now were moving all our things and my family(2 children) with no assistance and poor directions. Just the break my wife and family needed after she had 2 heart surgeries in may thank you so much Point at Squaw Peak Hilton.

David M

7/23/11

We recently stayed at the Hilton Garden Inn in Savannah, GA on the July 4 weekend. The hotel was crowed with a Family Reunion or 2. The appearance is net and clean and the hotel lobby, restaurant, front desk and lounge area are all visible when you come in and present well with tan clean tile and oak wooden decor. The rooms are also very up to date with plush white comforts and pillows, flat screen TV even though small for the size of the room at swiveled which helped. The bathroom is clean tiled high vanity and well decorated. The hotel over is a good presentation and I have stay at many hotels in the segment so I would say its right up there with the Marriott Courtyards and Holiday Inn Express. Unfortunately the service was another story. Your quickly bombarded with message at the front desk, in the elevator and on the TV and the room that the service is job one!! The staff aims to exceed our expectations!! Well the staff exceeded in lowering our expectation to the point of this letter. One the first night of our stay we called asked for a couple of pillows. There were 4 pillows and a long tubular decor pillow really not for sleeping. Some of us in the party of 4 like 2 pillow when we sleep. Usually hotels store an extra pillow or 2 in the closet. NO such luck and no response from room service the whole night. We finally just went to bed. The next day 3 of the 4 in my party were women. No I'm not the stud...2 of the 3 were young women but regardless women like having their own towel and seeing as we were given 3 shower towels 4 hand towels and 2 wash towels we thought no problem call room service. Well once again the call was answered by the towels were not. The next day the same situation occurs. We gave up on pillows but thought towels now that should be a given. Again no response from our request. Finally the third I just grabbed towels out of the housekeeping cart and avoided the hassle. Here is the kicker. The last night of our stay July 3 into the 4th. We had spent the whole touring and on the beach and watching July 3rd fireworks 45 minutes away. When I say I was done I was DONE! Sleeping in the fluffy with bed with pillows or no pillows I didn't care. Until 5:35am and the fire alarms message that we needed to quickly proceed to the exits and do not use the elevators. "do not panic and walk calmly to the exits" Now you can imagine the chaos at 5:30 in the morning woken to a loud beeping message to get out. We like other guest walked to the exit down the 4 flights of stairs looking like Dawn of the Dead and in total bewilderment to what the hell was happening. Upon landing outside with all my fellow guests waiting no more than 5 minutes a hotel employee comes out and says "go back to your rooms its O.K. So slumbered up the 4 flights of stairs again and crawling into bed wondering what the hell was that??? I look out the window and a few people are lingering outside not know to come up or stay out. 3 full sized fire trucks and a batallion on chief are park around looking for a fire. The whole scene seemed like a bad dream but unfortunately it was real or so we thought. The next morning we are checking and out and packing up the car for our 7 hour trip back. I'm looking around the lobby and everything was exactly as I remember upon my arrival 4 days earlier. The lobby was still sparkling clean and there were no signs of smoke or fire anywhere. So I asked the front desk woman what had happened exactly. She tells me "We had an incident and the fire came from a something left on a waffle iron. Now this is when I ask well I don't see anything that looks remotely close to a fire scene. Are you at least offering breakfast to the guests for the inconvenience? Now keep in mind this was not a free breakfast stay. She replied No Sir We had an incident and there are NO FREE Break fasts here. So in my disgust I merely said well we were not happy about this stay and left. Now with 7 hours to replay that interaction of the night and morning it came to me that this alledged incident that happened 5:30 in the morning happened 1 hour before breakfast is open to the public. So it's quite clear to me that the "incident" was due to someone making breakfast for themselves and leaving it on the waffle iron long enough to cause a fire alarm. Now if this good service I must say I will unequically say will will not be staying at a Hilton Chain Hotel anytime soon. Oh by they way I am a silver member and will use my points on something else.

Dianne

7/24/11

Had reservations in Norwalk,Ct for a wedding taking place at 3pm.I called before leaving my home and was told by a female employee that a room may not be ready by 1pm but certainly by 1:30pm.Upon our arrival,we were greeted by Stuart,who stated "No check in until 3pm". I attempted to explain to Stuart that I had called ,spoke to a female and was told it was possible to check in at 1:30pm. Stuart in essence called me a liar stating " There is no one here by that name and I'm the only one that answers the phone here" . I did ask him if he was the general manager as he had stated to another family member who had attempted to check in before us.Stuart was rude and condensending,did give me his card when I asked his name and definitely needs a course in customer service. My husband and I chose to go to a competitor rather than give the Hilton Gardens our business and lo and behold my sister in law got our room within 20 mins after we cancelled our reservations.Stuart had told her they had just had a cancellation. I certainly do not expect to see a charge on my credit card such as the comment a few before mine(Stuart never asked my first name and there were other family members there with the same last name)I will NEVER do business with the Hilton again,there are far too many other hotel chains with just as good facilities

Anita Payton - Part II

7/27/11

Friday, July 22, 2011
Noticed black stains streaked across the pillow case. I wasn’t sure if it was like that before lying down or if it bled from my sister’s night cap. Again, housekeeping should have noticed this when making the bed and no matter when/how it got there, it should have been changed; in spite of the policy that says the bedding will be changed every three days.

The curtains in the living room were drawn shut; however you could still see in and out. I investigated and found that a piece that held the wand had broken, someone pulled a hook from another location on the curtain and moved it closer to the end to try to get the curtain to close and somehow rigged the wand to allow you to pull the curtain towards the center to close. It wasn’t working as intended and I had to “re-rig” it to get the curtain to close at the center. Again, this should be corrected and reported by housekeeping and fixed by maintenance.

Anita Payton - Part I

7/27/11

Wow, so much has gone on, I don’t know where to begin! Sit down and grab a cup of coffee because this is going to be a mini novel.

I made online reservations with The Embassy Suites (Airport), 4700 Southport Rd, Atlanta (College Park), GA, July 21, 2011 – July 24, 2011. Everything was going well until I got to Room 313.

Thursday, July 21, 2011
Refrigerator not working, requested another one, maintenance guy brought a replacement that was very dirty as if it has been sitting for a while. I asked if he would clean it before installation. He was very nice and did clean it off.

The iron leaked brown stains on several pieces of clothing. I had to request another iron.

My sister laid down to rest and when she got up to go to the restroom, she trip over the bed railing. The box spring was shifted way to the right and not properly placed on the railing which left the railing exposed (under the bedspread, not visible to the eye) to cause what could have been a major fall or a bad injury to the tibia. I had to shift the box spring on both beds to avoid injuries. I couldn’t figure out how the housekeepers missed this when making the bed.

This is the first Hilton (non-corporate) that I’ve stayed in and had to pay for Wi-Fi in the room ($9.99 per day). My niece had quite a bit of homework and was planning to work on it from the room. She opted to use the hotel business center and got knocked out of her internet session a few times and had to log back in; not to mention the slow reception of the internet service. If there’s going to be paid Wi-Fi, at least have an updated computer and equipment in the business center as an alternative.

Anita Payton - Part III

7/27/11

There was trash from a previous guest under the sofa sleeper mattress. I found it because I noticed when I sat on the bed, something was poking me. When I raised the mattress, I found the items and a handle that had broken from the bed frame. The handle was poking me.

The highlight of Friday……brace yourself………..a previous guest left underwear under the desk in the bedroom!!!! Again, what is up with the housekeeping and WHY on earth wouldn’t they have seen them when (if) they vacuumed the floor??

The most disappointing of all; this was my family’s (adult sister and two adult nieces) first time as a guest of an Embassy Suites. I told them after their stay with the Embassy, they wouldn’t want to stay in any other brand hotel. I had great love for The Embassy, until this visit. How disappointing and embarrassing.

The breakfast was good and much of the staff was friendly. They need to hire housekeepers that are bilingual as it is very hard to communicate with them when you need something. They don’t have a clue!!!

Randy Krone	7/28/11
I have been trying to contact Matthew Schuyler in reference to two letters and employment documentation I sent him on Jan. 7 and Jan. 20 of this year. I have received no correspondence and would like to speak to him briefly concerning my employment. I can be reached at 314-221-6750 or 314-965-0059. Thank you and I hope to be hearing shortly.

jerry Talley

8/2/11

I went on vacation in june 2011 stayed five nights at baltimore hilton. I was locked out of my room most of my trip and at least 2 times a day. I came to go to my nephews graduation and graduation dinner. because my keys would not allow me to get into my room, I missed both the graduation and graduation dinner. I made a complaint and hilton never called me back. I called hilton once in june and twice in july and I have yet to receive a phone call from a supervisor As i was told I would. I am very disappointed in the service I received anand with the attitudes of most management and staff. I am still seeking resolution. My keys had to be reprogramed at least two to three times a day my entire trip

David Sheffield	7/1/11
I would like to talk to someone if you get a second. Its not bad I promise. In fact its great job comment. I can be reached at 903-638-1982 David Sheffield

RODRIGUEZ

6/28/11

same story as above- upon our arrival at toledo hilton--hotel reneged on our confirmation saying we only had reservations for 2 nights instead of 3. then staff admits to overbooking of rooms. suddenly after 30 minutes of arguing a room is available with BEDBUGS!!!!! had to switch out of rooms at 1 AM with 2 kids. and the new room is with my parents.when we asked for a rollaway bed staff said it was a firehazard.2 days later staff says we dont have a reservation for our last night stay either.what a way to do business HILTON!!!

Steven D Shriver

5/17/11

I recently had the pleasure of staying in one of your fine hotels located in Colorado Springs, CO. at 2035 Aerotech Drive. I checked in on Thursday April 28th, 2011 and checked out Sunday May 1st, 2011.
My entire trip was paid for through Travelocity - Trip ID is 2108 0643 9833
The flight + Hotel + Car = $643.15
Tax Recovery Charge & Service Fees = $103.08
The total of those was = $746.23 charged to my Mastercard acct.

Now comes the interesting part - On 05/09/2011 my Mastercard was charged $213.34 for the hotel stay.
I contacted your fine hotel staff and explained the situation...they checked it out and found there had been an error made in the charge. The hotel charge was in fact paid in full through Travelocity. The money was returned to my account on 05/14/2011 in the total of $213.34.
Now...on 05/16/2011 the very same amount was charged to my account again. What the Hexx!!!
So, for the next hour I was on the phone with a Travelocity representative and a hotel staff member only to find out that the only way I would get my money returned to my account was to give them my credit card number. I have to tell you folks...they charged my account 2 seperate times for $213.34 and we had to give them my card number again. Does something not fit this photo quite right? Then I would get the refund in 3 to 5 business days? Unacceptable folks. It takes only a matter of seconds to charge the account and days to put the money back into my account. Not a very good way to run a corporation of hotel chains.
I don't know what else to say here but, I am very very concerned as to whether I will ever stay in another one of your hotels. This incident has left a nasty taste in my mouth. It's not everyday you get to spend some time in a nice hotel only to find out later somewhere down the chain of command, whoever is running the IT department is really meesing things up when it comes to charging your consumers many times over for a previous stay.
I can be reached at 253-232-7471 - personal mobile
I can be reached at 253-709-9004 - business mobile
I can be reached at 425-237-0411 - work phone

James and Melanie Roth

5/12/11

We had confirmed reservations for the Ft. Lauderdale Hilton Beach Resort on 5/7/11 for 4 nights and when we arrived, the desk staff first told us that we had no reservations and later after seeing our confirmed documenttation, changed their story to ,"sorry we are over booked" we have no rooms available. In essence our reserved and confirmed rooms were given away. Why were we not notified of this instead of finding out on the day we were about to check in? The hotel (wht we saw of it) was beautiful, we wish we could say the same for the staff.

Ed Maguire

4/22/11

My wife and I were part of a group visiting Pittsburgh. My son also booked two rooms, on-line, the same way we did. One for he and his wife and another for his wife’s parents several days prior to our booking. At time of arrival, Hilton reneged on providing a room for his wife’s parents and turned them away upon their arrival which meant the room we booked and later cancelled (cancellation number 45350219) wasn’t available upon their arrival.

Obviously, my son’s family could have used the room we booked were it available. Instead they were turned away and we were denied a refund....

Ed Maguire
(586) 231-1718

Rhey Mast

3/27/11

I recently stayed at hilton in Atlantic City, NJ and enjoyed my stay. You guys Rock. Here is an available investment my friend owns in Hungary. Let me know if you are interested.

A HOTEL DEVELOPMENT OPPORTUNITY IN BUDAPEST, HUNGARY. A 3,500 SQM standing office building with parking prominently located in Budapest's Central Business District (CBD) is offered for sale as a potential hotel development.

Molnar Irodahz is located in commercial/tourist area adjacent to Hungary's most famous shopping street of Vaci Street. Is located walking distance from all major historical sites in the city. The location is well covered by public transportation and offers easy access to cars.

Opportunity exists to develop a 120 room 3-4* hotel. Molnar Irodahaz is currently an income producing office building and is let to local tenants on short term leases.

The owner, private Irish investor, would like to retire and is looking to exit.

For more information on Molnar Irodahaz and the location please visit our web page:

WWW.MOLNARIRODAHAZ.COM or Marypgrimes@hotmail.com

Serious buyers please call Mr. William Grimes on +1 212 750 6944 ( New York) or +355 872 841700 ( Dublin, Ireland).