43 Reviews For Hilton Hotels Corporation Headquarters & Corporate Office

Dishonest employees

I was trapped at Dulles Hilton because United their other inept partner stranded me there after giving away my seat to a standby because they were late. These two birds have a cozy deal to bus all the United passengers screwed over by United by their abusive and incompetent overbooking. They give vouchers for strandees for the hotel and meals if you travel back to the airport to spend in the Hiltons lousy restaurant that cant even make a Greek salad correctly and all prices start at over $20. The Hilton employees either directly lied to me about vouchers good for two nights and upon checking out they stuck one night on my visa and said their sleazy partner allowed one night only, even though United delayed my trip to Europe for two entire days,, they make a perfect duo. When I protested the man said he would remove it and then on checking out said they called their other scam partner and they said it was for only one night. When I asked to speak to a manager they gave me some girl on the phone who tried to talk over me and cite that I had made a mistake, I got news for them they are not getting paid and they can work it out with their other partner in abusing consumers who run a team scam trapping people at their hotel and restaurant. The Hilton posts its room rates at $599/night ha ha. United pays them $83 which seems a little on the high side.

terrible!

Bottom line...animals receive higher priority that a human at Hilton. I am a long term stay at Hitlon Homewood Suites Fairborn, OH. After seeing mulitple dogs in food service area, smelling up the place and climbing on furniture and telling staff that I was allergic to animals and was not raised in a home that alowed animals in the house, I was told to go to my room and the staff would bring me dinner during the manager's reception. Are you kidding me? I called the 1800 number and was told the hotel was following the law. I understand some special people need the help of an animal but why can't they be kindly asked to stay in their room and fed by the staff while people without pets enjoy the common areas.

Un- Reliable

We stayed at the Hilton Crystal City in Arlington VA the week of June 9th. We were stranded twice by the shuffle service after several repeat phones calls to see where the driver was located. Each time we were told 10-15 minutes. So an hour later, repeated calls and full of frustration the driver finally showed with an attitude. With the high cost of rooms you'd think they were a world class place. Noooootttttt. If you have an opportunity to stay somewhere else please do so. Oh yeah the rooms are crappy. Poor maintenance up keep as far as repairs go.

Hilton Vacation Packages

I was sold a Hilton Vacation promotion to stay in New York City, if I would listen to a 2 hour presentation on what I assumed was a time sharing promotion. Because my wife and I were planning to fly to NYC on May 22 for four days, I signed up upon the assurance that there were many rooms available for those dates and therefore I would have no problem obtaining two extra nights, when I confirmed our reservations. They lied. When I called for reservations a few days later they said there were no rooms. I wanted to exit the deal and Hilton refused. I'm out $400, because Hilton fraudulently sold me the package and wouldn't admit their mistake and refund the money. I will never stay in a Hilton again. You shouldn't either.

Superior Stay

On a recent trip to Dartmouth, we stayed at the Hampton Inn in White River Junction, Vermont. The rooms were pristine, the breakfast buffet delectable and the overall comportment of the staff, exemplary. We could not have chosen a better place to stay and will continue to make the Hampton Inn our ONLY choice.

I stayed at a Hilton Garden Inn in Frisco, TX. this past weekend with my family and friends. During the night my vehicle was keyed while in their parking lot. Reported the incident to the desk clerk and was told that the GM would be contacting me and never did. So I called the following day and was basically told that they would not do anything for me, so my response is that I will no longer stay with them or any of their facilities in the future.

most awful hotel i have ever stayed at!!!!!! Management was on their cell phones taking personal calls walking down the hallway and in front of guests. I could tell it was a personal call because there was arguing going back and forth that would not have been done with a guest over the phone. Becca Lang was the assistant GM that was on the phone non stop and talked to her employees like they were dogs. I felt so sorry for those girls that were being the best that they could be, they have to work for such down right awful people. They really need to do an evaltuation of their management and try to fix this. I will not be staying at the GUNTERSVILLE HAMPTON INN anytime soon. GUNTERSVILLE HAMPTON INN 14451 HWY 431 SOUTH GUNTERSVILLE AL 35976 2565824176

The Hilton San Diego bay is FILTHY! The carpet is FILTHY. I noticed my socks were black from walking on it. I actually had to order sheets to put on the floor to keep my feet clean. Even the bathroom floor was FILTHY. Not only that manager Elizabeth hasn't a clue as to what's going on. I had to point out to her they had three parking lots blocked off. One had a trailer park display so it was closed. Another had a semi truck trailer blocking off a lot & the trailer was blocking off access to the 3rd lot. Elizabeth had no answers as to why they would do that. She just kept saying it would be "shortly" I asked how long is shortly. Elizabeth didn't know. I asked 10 minutes or 3 hours. She didn't know but it would be "shortly" There were also trucks making deliveries making it impossible to swing into another area. Elizabeth also allows her employees to park in the "prime" spaces that guests should be able to use. Really? Employees are allowed to take up paying guests spots? How many employees cars are taking up prime spots? I wouldn't stay at another Hilton anywhere because of the filth,Elizabeth's attitude, her inability to recognize these problems & correct them.

First I would like to say I have stayed at the Hilton in Atlantic City when I was in college for some quite time and it was beyond wonderful. And to add I pass all my courses.

I stayed three nights at the Embassy Suites in Charleston SC this month. When I received an alert from my credit card of the charge on my account, is was more than the amount that was on my receipt.I called the hotel and was told the extra charge was for any extras that I may owe. A credit will be issued as I didn't owe any extras. I have never had this happedn at any hotel before. My receipt states the amount that will be charged to my credit card, that is not true, they can add on charges without your approval and you don't know until your credit card alert.

Making the reservation was a very good experience and getting to the hotel was Great vis shuttle, Room service was good and my meal was tasty. I am sure if persons involved if asked they would agree we all did our best to show we has some home training and truely appreciate good service. After a night of rest Iproceed to start my day. While sitting on the side od the bed I notice a HAIR ON MY BODY. NO it was not my hair. I called the desk and I got one reason after the other and I was offered breakfast. I don't think the staff understood how I felt findig a Human hair in my bed.Finally the Assistance General Manger called and said among other things similar "Maybe it was from the laundry",We don't have any housekeepers with blonde hair, "I said we toss the beds but not all the beds every day. I was offered dinner.I was upset and asked the staff who went into my and removed only the hair.No they had not begun to clean the room. That request got me a request to leave the hotel and if I said " ANYTHING TO MY STAFF I WILL HAVE YOU REMOVED BY THE POLICE "

El San Juan Hotel & Casino in Puerto Rico was amazing. We had a perfect wedding. I want to first thank Amnel Colon for the phenomenal job he did with assisting us. He was quick to respond and extremely resourceful. He enjoys what he does and it shows. I honestly cannot imagine having a better person to work with during our wedding preparation time. Susan Wilkerson was delightful in helping me prepare for our guests and their stay at the hotel and upon our arrival Yvonne Ramos and all of the front desk staff members were wonderful. Every morning we enjoyed the breakfast at La Terraza and Elizabeth was there to greet us daily. She remembered I liked coffee and orange juice. To me its the attention to the small details which made me feel so special throughout our entire stay. Amy and Aurora in the salon worked magic on my hair and make-up they were able to squeeze me in last minute. Aurora and the girls from the salon were even there to greet me when our wedding started. That was so sweet and thoughtful!! Your roof top restaurant Brother Jimmy's was the best!! The manager and assistant manager (I wish I could remember their names) made our rehearsal dinner/surprise 40th Birthday party for the groom an unforgettable evening. Signi (I hope I spelled that correctly) was our waitress and she ROCKED! Everyone loved the food. We can't wait to come back again and enjoy your resort. Thank you so much for having a fabulous team of people to assist us during our wedding. If you would like a delicious wedding cake or cupcakes contact Elda Cakes she is so professional and so sweet...plus her cakes are delicious. I would recommend this venue to anyone and everyone who would like a destination wedding and enjoy a great vacation in Puerto Rico. THANK YOU SO MUCH!! We are grateful for everything.

I Stayed At The Hamton Inn In Columbus Ohio On Hamilton Rd. And One Of The Housekeepers Sexually Assualted Me And They Have Didn't Nothing About It If I Wouldn't Had Called The Police Nothing Would Had even Happened

I am writing this message from the Doubletree in downtown Nashville TN. I came to town to attend a wedding last nigh. I arrived to the hotel at precisely 1:30pm, after driving from Georgia, and was informed that my room was not ready. That was no problem, I went to the local Mall. I returned about 4:30pm and was able to check-in. However, when I got ready to take a shower, I noticed the the tub did not appear to hae been cleaned. There was pieces of soap left in the soap dish. The toilet has black stuff under the seat and the floor needed to cleaned. When I went to pick up the phone to call the front desk, the phone was covered with someone make-up all over it. I stay with Hilton 3 to 5 days a year and was quite disappointed to find this in one of your top hotels. I will be contacting someone at the coporate office.

TO WHOM IT MAY CONCERN, I AM PLANNING A ROAD TRIP WITH MY HUSBAND AND WE ARE BOTH SENIORS. WE ARE TRAVELING FROM BOCA RATON, FLORIDA TO ATLANTA GEORGIA, AND THEN TO SOUTH CAROLINA, AND NORTH CAROLINA. WE ARE GOING JUNE 17 FOR ABOUT 10-12 DAYS. RIGHT NOW I HAVE THE HAMPTON INNS DIRECTORY, BUT I WOULD LIKE YOU TO SEND ME THE OTHER BROCHURES THAT THE HILTON ORGANIZATION OWNS FOR THESE STATES. LOIS SCHWARTZ 7965 CHULA VISTA CRESCENT BOCA RATON, FLORIDA 33433

on 3/17/2012, stayed at a hilton hotel, riverside /corona ca. the worst service in the world. so i contacted the right people, they told me i would get a refund, that was 3/23/2012. i'm still looking for my refund check. if this is the way they do business, how in the world do they stay in business. it's going on 8 weeks, guess i'll contack the corp. offive in VA

30338 Lettingwell Cir Wesley Chapel, FL 33543 llongoda@gmail.com Most of the staff was very polite and helpful. The room and bathroom were extremely small. The bathroom shower made a horrible noise when we first turned it on. To get it to stop we had to push the shower lever down and pull back up a couple of times to get it to stop. Our room was facing the water and would have been great if it had a balcony. The coffee maker would not work. We had reservations for checking in on 4/28/12 and leaving on 05/03/12. On the afternoon of 05/01 we went to the front desk and ask the front desk to to cash one of our $100.00 Travel checks. They bluntly refused. I had to ask why and they responded bluntly that their policy was to cash nothing larger than $50.00. I would like to know if this is a corporate policy. I have always used traveler checks instead of cash when on vacation. Both me and My husband was and still are very upset with the attitude of the front desk evening staff. If this is a corporate policy that is fine, however, delivery could have been handled a lot better. We checked out the next day 05/02/12 refusing to pay for one more night. There was a dog in one of the rooms below or above our room that wood bark, and it sounded like a big one. Hilton Cocoa Beach Ocean Front 1550 No. Atlantic Ave. Cocoa Beach, FL 32931-3268

Wow after reading all the above reviews, I realized I was not the only one with complaints!! I stayed at the Roanoke Rapids Garden Inn on 3/30/12. I will say the room was clean and our stay went well. The next day I realized I had left my electronic Nook reader in our room and contacted the hotel right away. I had left it on the floor next to the bed. What a run around I received from everyone I spoke with!! Of course no one in housekeeping had found it - but yet they were the only ones with access to room! I had to wait 24 hours for the head of housekeeping to come into work because only SHE has the key to Lost and Found. I couldn't understand why they didn't trust the Security Guard on duty to open the door!!! I spoke to both the day and night managers and neither one of them were of any help! They both said there was nothing they could do since I left it behind. Since when is it the policy of the Hilton to allow employees to keep anything that is left behind?? No one even cared nor even wanted to deal with the issue, they told me to call police and that was it! I know our family will never stay at a Hilton again - so much for their guarantee to make you comfortable and to resolve any issue!!

We stayed at the Homewood Suites in Medford Oregon and my 12 year old son's PSP Vita was stolen. As if that is not bad enough he bought the Vita with inheritance money from his great grandpa. Filed a police report and thank goodness the police will be able to track it with Sony's help but the Hilton has done nothing to make this right. Will not be staying at a Hilton ever again. And dont stay at the Homewood suites in Medford because the Manager PAUL SCHMIDT said it was a training issue!

Mrs. Yvonne Ramos, Concierge Manager El San Juan Resort and Casino: Happy New Year, to you, your family and the crew at El San Juan. I am certain that you must have had your hands full on December 25th. As well as the 31st. but knowing you, all was handled and done to perfection as I well know that you are more than capable. You are the Ambassador for all of our friend’s family members. After making your acquaintance a while back, we have no reason to stay any place other than El San Juan Hotel and Casino. Our entire family had such a great time this past December. All six (6) of our grandchildren talk about the stay and have asked multiple times, “when are we going back”, they specially liked “ROOM SERVICE”. This may sound funny; buy our entire family “bonded” like never before while staying with you at El San Juan. Make no mistake about it; it’s all about you Yvonne Ramos, and the way you carry on, your level of professionalism towards all that come in contact with you. You are an inspiration to everyone around you including us to say the least. With people like you, we cannot go wrong. I appreciated all the efforts and special attention that was given to each and every family member. We did not only enjoy such a special occasion at our fathers 89th. Birthday and we all had a unique opportunity to share not only as family, but as an extended family of the San Juan Resort and Casino that you have made us a part of. Your recommendation for dinner that evening was excellent, we had a picture perfect time over dinner at Platos, and the attention given to us by the management and staff was extraordinary. There were 24 of us at the table that evening on December 8, 2011, I do not remember how much the bill was that evening, but I do remember that the food preparation as well as presentation was beyond expectations that was only surpassed by the staff whom sang a “PLENA” Happy Birthday to our 89 year old father. Once again, all this was possible thanks to you. My wife Marta and I were married on February 9, 1974 and traveled to Puerto Rico on February 10, 1974 for our honey moon. We stayed at El San Juan Hotel and Casino. As you well know, we travel frequently. Since meeting you, we have made it a point to stay at El San Juan. This February Marta and I will celebrate our 38th anniversary. My wife and I have made the decision of traveling to Puerto Rico and without hesitation decided that we will be staying with you. We will arrive in San Juan, Puerto Rico on Wednesday, February 8th. 2012 in the morning and will regretfully depart on Sunday, February 12th. 2012 in the late evening. I would like once again to trouble you in assisting us with our accommodation on this very special occasion. Marta is looking forward to the casino she has a great time every evening. Please let me know what you need for me to do, and how should I handle the reservations. I am certain that there are a lot of people whom deserve recognition at El San Juan Resort and Casino, I am just ashamed that I cannot remember all the names but I will say that the entire crew is FANTASTIC. From the parking attendants, the doorman, bellhop, front desk personnel, and please let’s not forget the room and maid services. My sincere thanks, to you and your entire crew whom make every stay unforgettable. Sincerely; Frank Gonzalez Miami, Florida Off: (305) 247-1321 x 25 Cell: (305) 345-1796 E-Mail: frank.fortrac@att.net

Write A Review For Hilton Hotels Corporation Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Hilton Hotels Corporation Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Hilton Hotels Corporation. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.