HSN, Inc. Corporate Office | Headquarters Contact Phone Number & Address

Carol E

5/9/12

This is related to opening a credit account with HSN online to get a $10 credit to purchase an item. I have a high credit score and good credit. They use World Financial Capital Bank. Later I found this bank is being investigated and has a bad reputation with their credit card holders. This bank denied me credit and I received a letter from them it was do to a fraud alert on my account and to contact Experian. I found there is no fraud alert on my credit report (which I would have been the one to put on it) and there is no notation they asked for a credit report. I guess I am lucky I do not have to deal with this bank. I have spoken to the executive office of HSN about their use of this bank.

Kathy

5/19/12

DO NOT STAND BEHIND THEIR PRODUCTS OR CUSTOMERS! I called about a TracFone problem (defective phone) was sent a REFURBISHED phone. Kept my phone number but ALL my voice mail goes to the previous owner's discontined phone number. This is after having the phone 6 months. They can't fix the problem and won't send me another phone. What happened to 1 Yr warranty? So after 6 months I have to buy another new phone??!! HSN can't do anything, said it's TracFone's problem. Well, I think they should have enough clout to tell TracFone to send me a NEW phone or they won't sell their products anymore!!! But no, HSN has their $$$, that's all that matters. I'm going to the Attorney General in New York State and the BBB. DO NOT BELIEVE THEIR SALES PITCH ABOUT CUSTOMER SATISFACTION. They don't care once they have your $$$.

	4/2/12
i was a faithfull customer of hsn for 2yrs,ordering products often, using flexpay,then BANG!! they cut me off at the pass!! i never ever missed paying off anything, i even paid off early most of the time! shame on hsn for doing me dirty!! noone at this company COULD OR WOULD TELL ME WHY!! i guess they got all the money they wanted from me!! HSN ,YOU CAN TAKE YOUR COMPANY AND SHOVE IT!!

Joni G.

3/11/12

I have never had a need to T.V. Shop before . Did not know anything about it and just how big a business it is. However, because I don't like dept. stores, when I had the time I shopped local and small unique stores that sell different items made by Artisians and craftspeople, getting to know the shopkeepers personally; however owning a beauty salon myself, (giving personal attention to my clients, a priority) being a single mother, homemaker, artist myself, Jill of all trades and extraordinary multi tasked, I relied on shopping catalogues that I found and resonated with my taste, very rarely having having a problem, and if I did well mannered customer service people corrected the problem. The problems began when the computer age took over business. Using credit cards for catalogue purchases
For many years , I attempted to make my purchases, billing, and banking using the computer. That was back in 2002, mistakes were made, my credit ruined, and no matter how hard I tried to correct all the different issues I was facing, no matter who I spoke to, I had to compete with one incompetent person after another. No one I spoke to had the same info as the person before, this involved six credit cards,everyone spoke so rapidly I barely understood a word they said, and no one seemed that they all were in the same education and training program, as each person contradicted the person before, never getting the same info, not even twice within each individual problem, managers were jokes, and if I wasn't so frustrated and upset, brought to tears at times, It would be unbelievably funny. Credit now wrecked, having several conversations with the three credit bureaus whose incompetencies far surpassed all the different newly named upscale sounding titles of these cookie cutter computer robots. As the years have passed, it's just became so ridiculous, I just gave up, using only my debit card from my very local bank. And still, it came up on two of those credit agencies three major sums of money appeared from 2006,7,8. I haven't had a credit card since 2003, only now it's completely automated, no humans. Recently, I got aCapitol credit card, as I have retired now, dealing with Health issues that have put limitations on what and how much I can do. Capitol c.c. I am on the phone with them every month for one problem after anther, only now I get to speak to robots from countries all around the world. They read from a script and if my question isn,t covered by their script, I'm put on hold for a "supervisor" and once a certain time passes, there is an automatic disconnect and then I have to call back, get another country, demand to speak to an American, put on hold and wait, an American person comes on rapidly going thru all the
Steps, now it's at the point that these people have taken on the persona of a computer and they think
They are speaking to the same. Channel surfing one day, I came upon hound station, and you were having a bedding promotional, with something called flex pay. Looks good! Crazy me. So I call. They automatically give me one of your hen cards. I order the bed. I am told I have a $500 credit limit, so now I am ready to put the balance on my debit card . I am told that's not necessary because of the way your card works. So to add insult to injury, a matter of me sitting down doing simple arithmetic, the whole billing process makes absolutely no sense to me any way I figured it out. Since I am now on S.S. I am very careful. I began to get very anxious. So I started to call at least twice a week to check on how is it possible to have over $1000 worth of charges when I have a $500 credit limit. For as many people I spoke to, that's how many different explanations I got unless the agent just didn't know. I spoke to a "Gentleman" who was a supervisor. After trying to ask for info while he impatiently kept interrupting me, I tried to explain, but now because of his continuous attacks I just got so upset and confused I cancelled what had not been delivered and he questioned my honesty when I told him I had no received some extra things I ordered to go along with the bedding and I just hung up on him. The delivery problem was resolved, however, your charging methods were not. I still continued to call for explanations of how this is done. My daughter called because she saw how upset and sick I was getting. We spoke to the bank people having them also explain to us how it works, each different from the other. Finally, after speaking to someone and just broke down and cried, she apologized an I thought it was finally explained in a way I understood. Not the case, when I got the call letting me know I had no money n the card for the up and coming flex pays. In the meantime on two separate occasions requested print outs of all my charges as I had not yet received billing statement so as I could send a check I tried to explain to this person all that I had done to stay on a billing procedure that made no sense to me, was causing me panic attacks and that I was given so many different explanations. She said she could not help me as she did not have bank info. I then asked her if she did not have it, how did she know , there was no money for the next flex pays, abruptly, she told me to call the bank. I called the bank. I was told when the statement comes, send in the minimum payment or more if I had it and that's all I had to do. Sure! I get another phone call from hsn (the agents in customer service that don't handle payments, only
The bank handles that) once again told me about the outstanding bal. of flex pays owed, which at this point I had received a bill, min. Due $35. I sent $60. Proceeding to tell her all that I was doing , questioning, and all that I was put thru. Figuring out after cancellations and returns, along with my payment, my entire balance was now $870 and not the$1200 that I myself had questioned since I knew I only had a credit line of$500, which brings me back to my original question in the first place. Well she still didn't have an answer to my original question, but for someone in the dept. That does not handle charges, she was quick to tell me that I had to send in another $165. And that would bring me up to being current with my account. So now instead of me calling twice a week to understand the process, hen has now called me twice this week for payment. Since I am retired and have S.S. Income, $165 is out of the question and when I receive my next statement I will send them what I can and now all of you can start asking the same questions I have been asking since the middle of Jan. Deal with it. I did the right thing all along. You did not. Now you are among the ranks of all the incompetencies of all the others listed above. By the way, I never have any of these issues with QVC, their billing procedures, customer service and they know how to talk and treat their cliental, including quality control, as my bed is already sagging in the middle. A queen size, I am one person, 5' 1" and 115 pounds. There is no reason for this but I am not even going to put myself thru the aggravation it would take to correct it,
Plus I will probably die before any of this is resolved. Thanx.

	2/18/12
I placed an order and spend quite some time securing a confirmation number, etc. When my order never came, I called HSN and was told that my order wasn't process. I finally asked to speak to a supervisor, and his answer was the same as the representatives, "I'm sorry, but this happens sometimes." The item that I ordered had sold out. I know mistakes happen, but all I got was a "sorry."

Catherine

2/17/12

I recently purchased the Daily Special Singer 160 Anniversary Edition sewing machine. I was told my delivery would be 02/16/12. I wasn't thrilled about it, but I would wait. I told a bunch of sewing buddies about the machine and they all ordered it also. They've all received their machines, and I got a call from HSN stating that I would have to wait until 03/31/12 as it had been backordered.

When I ordered, there were over 2000 left. All my friends ordered AFTER I did and they've received theirs. When I called I was pretty much told "Sorry, we can't help you. Cancel your order if you're dissatisfied". I would, but the price has risen over $200 and I wouldn't be able to afford it.

I will NEVER order from HSN again. I will post on every bulletin board, blog and public site I can think of what a horrible company HSN is.

Marty Bowen	2/9/12
If you are a snowbird from Canada and spend your winters in the US, you cannot order from hsn.com because they will not accept a credit card from Canada and a shipping address in the US. What a shame. I am sure they are missing a good deal of business as a result. I wonder what the companies who sell through hsn think of the fact that they miss a lot of business because of this pracice.

GREGORY OSWALD

2/5/12

TO WHOM EVER.
I would like the number to the CEO of HSN, So I can talk about their LACK of there personal to put a superviser online!
I also want to know WHO do I talk to when there employees do not want to do as they are asked about putting a Superviser on the phone and causing me to have a MILD STROKE from the employees not wanting to listen?
I have had strokes to I know how they feel and I will be seeing the doctor Monday 6 Feb. 2012
This all happen on 3 of Feb 2012 between 3:45 pm and 4:30 pm; And I do have the employees name and her name is Samantha # 6084 of them, the 2nd one name I did not get before she put me on hold, then Oliver picked up the phone and I asked him for his name and number and would not give it to me his Number, Then like I have been saying I want a SUPERVISER AND OLIVER wanted to try and but I don't understand if someone is asking for a SUPERVISER WHY WILL THEY NOT PUT ONE ON THE PHONE?

GREGORY OSWALD SOON TO BE EXCARD HOLDER!!

Jeffrey R. in Maui Hawaii

1/3/12

I receive catalogues from TERRITORY AHEAD in Santa Barabara which is a subsidiary of Home Shopping Network. When I receive emails for items I feel I would like to buy, when I attempt to order item, its out of stock, or it will be available 7 months from my order date, or its no longer available.
This is by far the most discuss I have for a Company or Any business, especially when the customer cannot get what he orders, when solicited through email and catalogue. So stop doing business in such a hap hazard no consideration for your customer Base. SHAME ON YOU HOME SHOPPING NETWORK,
Jeffrey R.

Edwina Speights

12/20/11

HSN had the worst customer service! I purchased the Ipod on 12/13/ 2011 with expedited shipping so that it could be delivered on 12/19. The wrong address was sent to the vendor and the package could not be delivered. I called HSN about 10 times and was told to give them 3 - 4 days to find out what the problem is. As of today the people that work there still do not know what to do!!! If you can shop at QVC where they stand by their products and their customer service is much better!! This is a terrible company!!! What ever happened to training your associates? I guess you get what you pay for unprofessional, uncaring associates!!!

Shelby Wlls

12/7/11

I purchased a laptop from HSN 10/22/2011 order #667271039 Gateway 15.6"LCD Dual-Core, I had some problems with the laptop, and called Gateway cust service I had 30 or 60 day free support and the guy wanted to charge me $90 for and event, I called HSN and told them, and they said they would document the incident. I decided to return the laptop, and replace it with Gateway 17.3" LED Backlit LCD, Intel Core i5 Dual Core. I call customer service to let them know that I had returned the first laptop, and was concerned that the laptop I wanted would be available, and if it was possible to put the one I want on hold because I did not want HSN to sell out. The cust serv agent said I had to wait until the original laptop was returned and credited on my account, and I could not do exchange until the item was return. Well I call HSN today just to check if the first item had been returned,and the item was returned Dec 2, 2011 but had not been credited to my account yet, I was transferred to cust service, while on hold I took a look at the HSN web site laptops only to find out that the laptop I wanted was sold out, and then when cust service gets on line and I explain to her the situation, she says the the laptop i wanted could have been processed as an and exchange, that mess me up, I had asked if this was possible and the first couple of service agents said no I had to wait until the orginal was returned. The thing I feared would happen, happened thats why I wanted to put the item on hold or something, with it being the christmas holidays there was a chance HSN would sell out, and they did. HSN has no concideration for my situation.

Debbie Keough

10/27/11

I placed an order for a wonderful Olympus camera for my DJ hubby on 5 easy payments was a great deal. That was last week. Yesterday I get a call from verification since HSN account is in my name and I used his credit card. So, I simply wanted to give them our family debit card to get the order released. Before they could release the order they wanted to talk to my husband which was not possible. Then the agent says, "Wait, is the camera even available?" What??????!!! QVC holds the product for you as soon as you place your order! That is real customer service. So even if my hubby would have gotten up out of bed and spoken to verification, the camera was never mine! It was SOLD OUT! AS a side note, the same day I ordered with HSN, I ordered an XBOX 360 from QVC on MY ACCOUNT with his card and he was playing on it yesterday!!!!!!!!!! That's right. And HSN is just now contacting me to verify my card for a non-existant camera!!!!!! Very unprofessional, a waste of time. I appreciate the security measures but you should hold that item until the account is resolved. Give me a chance to verify or change the freakin' card before selling MY CAMERA to someone else. I LOVE QVC!!!!!!!!!!!!!!!!!!!!!

mary huston	10/22/11
nicky butler is selling cast jewelry and saying it is handmade. i purchased 2 necklaces from hi. the came to me cast!!! what a nightmare returning them. they claim they were going to move back all my payments untill this was settled. nope they screwed that up and made me overdrawn on my checking account. after i informed them of this mixup i just received so sorry form letters. the company lies.

Irene	7/10/11
A million thanks for ptonsig this information.

Chiana	7/11/11
To think, I was confused a muinte ago.

Hannah

7/22/11

I think after having to go thru a day like this one with HSN and rude acer reps a lawsuit sounds good.
We have both 2 faulty pc.s and today i spent the most of the day with acer reps and hsn and i was sold a faulty laptop.
Now you can read this and understand. We paid $599.90 for a pc that was use by a former customer which I do have a copy of all I have to deal with concerning this.
I took my camera and took photo shots of what the screen showed in error and what is listed her I have copy and paste to save for customers to see concerning HSN.
I will agree they are dishonest and do not stand by their products.
I will not only contact the BBB,FCC and the SCC concerning HSN I will Contact each major TV station with all this proof I do have.
HSN your protection plan is all Lies and and they are selling second hand PCS to their customers. I will not pay for junk this is America not a foreign country and I will not be cheated by a company who doesnot stand behind their products.
I ask for a shipping label to be sent to send the laptop back and for a refund to our credit card now they are telling me that cannot happen go firgure.CEO of HSN get ready to pay your big lawyers fee because the TRUTH WILL BE KNOWN..

email me anyone we will talk lawsuit hannah_jessee@yahoo.com we are covered by laws concerning companies who sale bad products..

Diane A

7/26/11

If you think it's a bad experience buying from hsn try working there for 16 years.I wish the corporate headquarters would know what was going on there,the way some supervises are very hurtful and unfair. when hsn first opened it was a wonderful place to work and shop..we all loved working there (1989) but all of us that worked there at that time feel the same way.we had a great CEO and staff at that time.all i can say is,it's a blessing not to be there anymore!!!! and my blood pressure is fine now.I do miss the old days at hsn.also can't understand how my supervisor is still there in customer service,very unperfectional and not a good example for hsn

Carol Allen, RN

7/28/11

I wish there was a "no stars" option because that's whar HSN deserves. This is not a customer-friendly company. I'm in the midst of a $ 379.95 refund dispute with this unethical, money/profit-hungry company. I have spoken to (what should be) customer service reps and the bank which is charge of the HSN accounts. The bank was willing to credit my account but HSN REFUSED. Unable to obtain my refund thru customer service I will now speak w/a corporate person and explain my plight w/HSN and hopefully resolve this pricey conflict; if not I plan to take my situation to the BBB and the Attorney General for the State of Florida. Maybe we shaould get together and file a Class Action law suit against HSN as they should not be allowed to conduct business and continually "screw" their unassuming customers. I will NEVER purchase anything from HSN ever again! Contact me @ carol69rn@bellsouth.net.
Let's show HSN a united campaign to end their fradulent behavior.

fay jaussaud	6/15/11
i am a new customer to HSN. I bought the special value of the day. Four day later they said they could not send me my order as I live in a resort. I tried everything so that they could verify my address. But, no they cancelled my order. So FYI if you live in a resort HSN can't send to you. I have e mailed the CEO of HSN. I will see what happpens with that action.

Nancy Gi	6/19/11
DO NOT DO BUSINESS WITH THIS COMPANY. THEY LIE, AND WHEN YOU CATCH THEM IN THAT LIE, ALL THEY DO IS BACK TRACK TRYING TO GET OUT OF IT. CAN ANYONE SAY LAWSUIT

Dru Muldrow

6/6/11

I purchased an Acer Laptop and the antivirus (Viper) on May 6, 2011. Only to have the account verification department screw up my order. The issue was that I have a different shipping address than my billing address. I am currently a graduate student in another state, than my home address. This was never an issue with HSN before. I have always used a different shipping address than my billing address. Most of the time I do not even use the flex pay, and on the rare times that I have used it I often pay the entire order off on the second payment. This is why I am so disappointed with HSN. Not only did the Verification agents speak to me like I was a con-man, One of the agents actually accused me of committing fraud. I think she said her name was Carmen. I have been calling the Manager of that department for over four weeks, only to have him ignore my repeated phone calls. He is such a coward, and unprofessional! I believe his last name is Martinez, Hector Martinez.
Now after trying to get my order process for over four weeks, I find out that the laptop and the Viper antivirus is sold out. I will not ever purchase anything from HSN again. Furthermore I will do everything within my power to convince anyone else not to do business with them. After reading some of the reviews on this site I am convinced that I was probaly a hidden blessing that Mr. Martinez is such a unprofessionas jerk, as is his staff. DONT BUY FROM HSN!

Liz CG

6/4/11

My problem with HSN is their gross dishonesty: they claimed they issued a refund but I never received it. My credit card statement showed no refund issued by HSN, and my financial institution proved no refund was issued by HSN. Even with the evidence of non-refund, I still have not seen a penny from them. Either bunch of felons work for HSN and steal from customers or HSN employees are just incompetent.

joseph evanich

3/27/11

I riecently tried to purchase a 46" led TV from Han.com. this is the third time that hsn cancelled the order because they can't disclose on the website that the shipping and billing address must match. I own to houses but hsn can't realize that. I called my banker who disclosed to hsn a good account and ensured I was the account holder. Now I am paying two times the price of the TV. Thanks hsn your customer service and business plan needs revision. I received no options or empathy was told I can't do anything for you.

Kathy Graves

3/13/11

Customer (' KathyG ') has joined the session.

Welcome to HSN Live Chat with Customer Service!

A customer service representative will be with you shortly.

****************************************************************************************

You are now chatting with Amber. How can I assist you?

Amber : Good evening, Kathy. How can I help you today?

KathyG : Hi my name is Kathy and I bought my first treadmill from HSN December 2010 and I cant believe the poor screen quality. I am 40 years old and I need something that I can read. Can I exchange this treadmill for the Proform 111-240

KathyG : I am sooo unsatisfied... I feel like crying because $605 is a lot of money to waste

Amber : I am very sorry to hear that you are having difficulty reading the screen on your treadmill. Sadly, due to the time that has passed since you purchased your ProForm Crosswalk Treadmill with 12 Workouts, I am unable to authorize its return for an exchange.

Amber : I truly wish there was more I could do, as I do not want this to cause you so much upset.

KathyG : So what is my next alternative if any?

Amber : You could try selling it on your own.

Amber : That is my best recommendation, in this situation.

KathyG : Well do I have warranty on this thing with the manufacturer. I don't think the screen is suppose to be dark where I can not read it.

Amber : Oh, well if the issue is that it is dark, then it should be able to be fixed by the manufacturer.

KathyG : After today's purchases and typing with you, HSN has lost a good customer. I don't think I will be shopping with them in the future or recommend them any more to any of my friends and family.

Amber : I am very sorry to hear that, Kathy. But I would be more than happy to assist you with the information you will need to contact the manufacturer about this issue.

KathyG : I will be emailing your corporate office. Its not the money now its the principal of you telling in lack of better words. "I can try selling it own my own." That is leaving me hanging all by myself with a treadmill that doesnt work.

Amber : I am truly sorry for the misunderstanding. When you first came on, you mentioned that you couldn't see the screen, but I misunderstood and thought that the screen was just too small. I didn't realize it was a defect and that the screen was actually too dark until you mentioned it later. However, with this in mind, this item does include a Comes with a 15-year limited warranty on motor and a 1-year limited warranty on parts and labor. You can contact Proform directly about this matter at

Amber : Proforms telephone numbers are 800-999-3756 and 888-533-1333.

KathyG : Also, Please be advised that I had been complaining with HSN for two weeks after my purchase in December. So, this is not the first complaint of that treadmill.

Amber : I am sorry that this issue has been on-going. I do hope that ProForm is able to fix this for you. Since you have been dealing with this for some time, I have submitted this incident to my quality team for them to look into this item further. Was there anything else that I can help with today?

KathyG : Amber, thank you so much for your concerns. I hope this matter can be resolve. I was beginning to think that HSN only desires were to get a sale and did not care about their customers feelings. Have a good evening.

Amber : Kathy, I do not want you to think that at all. Actually, just for the misunderstanding, I will apply a $10 credit to your Spendable Ka$h account. I didn't intend to upset you in anyway.

KathyG : I can be reached at (217) 520-4930

KathyG : Thank you Ms. Amber have a blessed evening...

Amber : You're welcome! Please use the Spendable Ka$h before 5/12/2011, because that is when it expires. I want to thank you for shopping with us, Kathy! Have a wonderful and safe weekend.

Quiana Floyd

2/17/11

I purchased the blackberry boost mobile phone that they had on tv . Come to find out my order was canceled (customer cc declined) . I also purchased it on the flex payment plan . After waiting a MONTH for hsn to return my money , I call my bank to file a claim ...?only for my banker to tell me the have no recollection of the purchase on file ! WTF ! Hsn is gonna receive hell from me until I get my blackberry !

Robin Griswold-Ott

12/16/10

I am a long time member of HSN and they just totally screwed my account at Christmas. My husband and I bought a outdoor playset with his credit card, but there was a problem the first time we tried (his card has a different address then my card and they kept trying to use my address for his card), so he check his balance at his bank and we then tried again. The second time we finally got the nice man to listen (and shut up) to here he needed to use his address for that card not mine and it finally went through. The next day I was checking my account to find out they had charged my credit card also with out my premission! So, HSN got paid twice for the same item and when I call they where so sorry and it should have never happened! This was Monday night and this is now Thursday and the money is still not in my account (I have called now 6 times). I have a loan payment and a check out that are now more then I now have in my account for this! I called again and explained all this to get again how sorry they are and how it should have never happened, but that I have to wait up to 2-3 days for the return of the money. Okay it took them one evening to steal the money out of my account but it taking over 6-7 days for them to return it? I thought it was against the law to steal? Should you return the money as fast as you took it even if it was a mistake? It is christmas and they do not even offer to help cause now I am screwed! As that was all the money I had from selling pottery (I work for myself as having a Master's in Art Education no longer gets you a job in this state) I have no other income as my husband also work for himself and even that is slim in the work department. So, Thank you HSN and Merry Christmas, I feel warm all over!

10/26/10

HSN DID A CREDIT CHECK WITHOUT MY AUTHORIZATION. I ordered a two of the same Acer computers. One went through fine, the other I had to cancel because they were out. I then went back on the site and ordered a different Acer computer. I got a call the next day saying that the second Acer computer I ordered could not be processed. My first order went through fine with no problem and then it was showing on their site as shipped. For this second order I called and was told by Terry that I could not be verified at my address. I said why couldn't I be verified when I just ordered from you all and it went through fine with no problem. She says I'm not sure this just came back for verification. She said she would need to ask me some "security questions". I said okay she asked me the questions then says unfortunately this order could not be processed. I went online and saw that this order was showing Canceled CC declined. I started putting two and two together. The questions she asked where kind of like questions pertaining to credit. I then called back asking her again to explain to me why my order could not be processed but the first order went through fine. She acted as if she didn't understand the questions I was asking her. I told her that the questions she asked seemed like questions someone would ask to perform a credit check. I then started asking how did you get the info pertaining to a previous address where I lived and how is it that you have questions in regards to the last four digits of my social. I said it sounds like you all did a credit check. She still didn't admit to it. I said so if I want to order from you all again will this same thing happen. She said you can't order from us again your account has been closed. I said how is my account closed but then you all will have to take payments from my credit card (bank) until the first ordered is paid off. She just repeats that my account is closed. I said let me speak with a supervisor. Jose answers the phone saying credit fraud department. I said what credit fraud department. I explained the situation to him and asked him to explain why my first order didn't need to be reviewed but my second did. He says with an attitude we can't tell you OUR POLICY but that's just what occured. I said okay so the questions Terry was asking me sound like a credit check was performed. Again he says we can't tell you OUR POLICY and he says my account has been closed. I said okay so when can I expect to see my money back in my account. He says for the second order that order has been canceled YOUR BANK is holding the payment not us. I say okay how are you all suppose to take my payments out for the first order that has been shipped. I say when will I receive credit for my first order. He says when we receive our merchandise. I have nothing to do with their merchandise. They sent it out and of course they know I don't have it because they can track the package. They never indicated that they did a credit check. On their site it states that they may do a credit check and that customers can call to inquire if they have. I ASKED DID THEY DO A CREDIT CHECK AND THEY DID NOT TELL ME. I DID NOT AUTHORIZE THEM TO PERFORM A CREDIT CHECK. THEY SAID THEY MAY NOT THAT THEY ARE. I will be looking into this to see if they performed a credit check without my authorization and if so they can and will be getting sued.

sarah holley

10/14/10

October 14, 2010

HSN,

I am a first time buyer at the hsn.com I have never purchased anything online or on your channel. I was on facebook and was e-mailed a coupon for $20 off anything on your website.
This was the first time I had ever been on your website and decided to see if there was anything I was interested in purchasing. I went ahead and purchased a Christmas set that you had and applied my coupon. It brought my total down to only $12.85. After this I went to work and bragged about the outstanding deal I got on your website and was looking forward to receiving this.
I ordered this on October 3rd and the next day received a e-mail confirmation of this getting shipped to me by October 13,2010. Today I went back onto my e-mail to see why I had not received my order and it said that it was returned back to me October 6th.
I called your customer service line and spoke to a woman named Denise. She said that the coupon I used was entered incorrectly. I asked why it would have taken off the $20 if it wasn't used properly and she then explained that it was a coupon that I should have never received and all of the orders used with them were canceled out. I told her that I had never received an e-mail regarding my order being cancelled out and I had been waiting around for 11 days for my order to come.
She didn't really seemed to be bothered by my bad experience with your company and seemed to lack the motivation to help me. I told her that this would be my first and last time going thru HSN and that the lack of customer service was very unsettling to me. She than said, have a nice day and ended the phone call. I know in the retail industry it is very easy to turn customers away by telling them no. It is also very easy to hide behind policies. Tomorrow, when I go to work, I will no longer be bragging about your company, there was an opportunity where your company could have bought by business for life. By simply showing that my time was not wasted and that my business mattered. By honoring a simple $20 coupon, the poor experience that I will be expressing to my friends and co-workers tomorrow could have been switched to me bragging again about your company. I hope this experience will help you in training your associates.

Sarah Holley

sarahcholley@yahoo.com