Groupon, Inc. Corporate Office & Headquarters

to be honest everything always went fine..once i needed a refund i didn't have any particular problem

Bought this groupon thinking it was a good deal getting 3 oil changes. First oil change went fine. Second time I went in the guy turned me away saying they didn't have any filters only after I mentioned I had the groupon. Came back 9 days later and was asked to have my transmission flushed for 120 dollars. When I declined the guy said oh we don't have the filter sorry come back on friday. I made a complaint with esso since mobile is a parent company. Trying to file a complaint with groupon but looks like I'm not the only one with a complaint. Next step is better business bureau

Purchased an ice bar voucher which was refused at the merchant in Vegas. Requested a refund and was told no. I pointed out that the ticket read under the refund section " if the merchant refuses to honor for any reason Groupon will refund the amount period". Again I was told sorry with no explanation to the refund policy. This is outright fraud and I am reporting it to the authorities. I'm done with them, Time to spread the word, stay away.

This company is lax, immature, juvenile and never ships on time BUT they DO take your money ASAP!!! They take their good old time in getting your purchase out to you - I've made my last purchase with them!!!

Groupon is a very sneaky company and should be audited by appropriate representatives to discover their very unprofessional & unethical business practices! We recently had an issue with trying to buy a Starbucks Groupon and they refuse to assist us with the issue. The deal says one per person. It does not say one per card used to make the purchase. My husband & I both use the same debit card, but when he tried to buy an ecard for himself, he was denied. This is not ethical and I am filing complaints with the BBB and Attorney General in my state. This has to stop!!

I purchased a Groupon in Nov. 2012 and the merchant ( Wine Insiders) has not followed thru with terms. I have often contacted Groupon with complaint but they have not contacted the merchant to rectify this problem nor has Wine Insiders sent a refund check as yet. Going on four months with this problem. I will not be ordering from Groupon in the future. Another reason is they seem to be having a problem with the 2nd Amendment to the Contitution.

My friends and I bought Groupons for a Paddleboaring lesson. We were very excited to try it out. After two weeks of attempting to contact the merchant to schedule an appointment, we were still unsuccessful because NO ONE answered the phone or got back to us. We decided to file a complaint with Groupon and asked for a refund. One girl was refunded in Groupon Bucks, the other one was refunded her money into her actual account. When I asked for the latter, I was told it was not possible and they could only give me Groupn Bucks. I am taking this issue to corporate and hoping it will be resolved. If one person can be refunded their money, why can't someone else?! This company is a hoax. Stay away!

Because they misrepresent the actual method they use for shipping items Groupon is an absolute Failure at delivering parcels purchased from them. Signed: Disappointed Former Customer

I was going to follow up with Corporate but after seeing the pages and pages of negative comments, I don't think I'll bother. Groupon used to be the best at handling Customer Service, the best. But I've had too issues in six months and the answers that you get back say 'no one has read anything you need help with but we'll write back anyway and ask how the weather is'. You can continue to ask for help and they continue to disregard why you wrote. i.e. Q. I haven't received the correct item. A. And why do you want to go to mars? What??! The whole company is out to lunch. Except the CEO, who's now at home. Maybe that will help.

Very disappointed in how we merchants are treated once we sign up. The representative is very helpful and persuassive in the beginning in order to get you to sign an agreement, but once you do...they totally IGNORE YOU. I made several attempts to my rep for help and questions and never received a phone call back! This was my first and LAST experience running a campaign with Groupon.

Groupon - I used to like you, but now you suck. I had a few groupons go unused, you used to put them back on my account as Groupon Bucks, now you tell me that I must still use them with the vendor. You've changed, and for that reason I am no longer going to give you another dime. Your customer support staff sucks. I plan to file a States Attorney complaint against you - enjoy! And, you only got 1 star because this feature wouldn't allow me to give you none!

Very hard to deal with this customer service. Very frustrated with my experience with this company they offer deals the are confusing for customer. And they never meet promised.

I purchased 4 wks Bollywood dancing classes. I am familar with Groupon as I have made several purchases in the pass. The site is very good of providing you with information. I donot recall seeing the schedule for the classes on Groupons site. When I went to book my class the schedule did not fit my schedule. They only offer class 2 days a week. I called Groupon to see if I could get a refund or even a credit, but was denied. Not pleased with Groupon

I purchased a Groupon for $40 for $210 value at JCPenneys Portrait Studio about a year ago. It expired in March of 2012. I have tried since to get Groupon to refund my $40, as my family now has no need for portraits....they surprised my husband and me with a beautiful portrait of our children and grandchildren, so they don't plan on getting portraits anytime soon. As well, my husband and had already had portraits taken by another studio, so we don't have a need for them, either. Here I am, stuck with a useless Groupon. I have talked with Customer Service at JCPenneys Portraits and they say that it is in Groupon's hands. This may well be the last time I ever buy a Groupon.

Why is it when Groupon can not follow through with their end of the bargain, it is okay? But, when they offer something and don't give you all of the details, you can not get your money back. I have dealt with someone named Naomi T in the customer service department, which absolutely should NOT be working in customer service in any way. I think it is time for Groupon to be looked at in regaurds to how they do business. I will not let this rest until I have been reimbursed.

Don't buy the motorsports Lab package. There are extra charges and potential extra charges over thousands of dollars. Read the 17 page wavier and extra charges doc on motorsports Labs web site first. Groupon so far will not return my $398 yet although I canceled and didn't use the service

Ive being doing business with them for about a six months,they were always slow to pay but at the end of the season I informed them that it was the end of the season as im mobile now im having trouble getting paid for sevices ive already done,since im a small company they figure they can do what they want,ill never do any details for them again and if your considering useing them as a consumer or purchaser I would recommend against it.....

I have removed my e mail and will never participate in a groupon offer again. As a consumer who believes in my 2nd amendment right, I choose to do business with companies which support my rights rather than join the assault on them.

This is very disappointing. If you believe what you offer is legal and provides the customer with a value product or service, you should continue to commit to your vendors and continue these offerings. I believe that you should not submit to these pressures. Doing so is what is making this country weak.

I believe the concept of groupon could be really good for both groupon and vendor although that wasn't my experience. Groupon reps are very nice and accommodating when they call you to get an offer they want but if you call them to run one that is good for your business plan they get arrogant and blow you off. They do not work with you. They misrepresent information: such as details of the offer/contract, dates etc. It saddens me that their customer service was so poor. I am sure the business owner of groupon wouldn't want his business being run like it is. And if he or she does know....shame on them.