300 Renaissance Center Detroit, MI 48265
(313)556-5000
Reviews For General Motors Corporate Office
VLAD  | 5/9/12 |
| Dear Sir/Madam Reason of my e-mail is complet dissapoinment bith back up service with your cars. My name is Vlad.4 years ago I bought Chevrolet-Spark.Now it has 80000 km on clock. First problem I’ve picked up after 2 weeks driving, was windscreen that ckracked across and after carefull examination no one couldn’t find any traces of impact from the rock. GM “KEY” in Kempton park refused to fix the windscreen.It cost me 4000 rand to replace it. After a while I’ve found chips and dents on car body carefully covered with white paint/But it was too late to conplane. In 2011 December I took my car to service centre” Barloworld GM Zambezi” and asked them to check the vehicle,just to make sure that everything is fine.They call it holyday check.I wanted to drive to Cape-town that time. Three days ago during normall wheel alignment procedure at “Tiger wheel and tyres” at Zambezi drive Petoria I’been told that my car has factory fault and they can’not adjust my rear tyres witout extra cost,They asked fro 500 rand to fix it. I asked Barloworld GM Zambezi drive why no one attended the problem during Christmas check up ?and why I must pay additional cost to fix FAULTS IN DEZIGN of your cars.They turned me away after looking for my car few minutes. I had no choice just to pay for adjusting my car to be able to drive normally..... WILL YOU ,PLEASE,BE SO KIND TO EXPLAIN: FOR WHAT DID I PAY MY MONEY – FIRST TIME CHECKING MY CAR FOR ANY ERRORS SECOND TIME–FOR IMPROVING DESIGN OF THE CAR WHICH I BOUGHT BRAND NEW THIRD TIME-(NEVER MIND) ERRORS WITH ASSEMBLY –WINDSCREEN CRACKED+SCRATCHED PAINT WORK and touched up at factory(which I noticed later) FOURTH-ABSOLUTELLY PATHETIC SERVICE I received 2012 /05/09 (yesterday) I can issue you that if anyone will ask me about GM-he will receive negative opinion from me,I had TOYOTA before –you have to learn from them how to deal with customers. VLAD 072 7688014 CHEVROLET-SPARK 0.8 CC | |
| Tanya Stevens | 5/9/12 |
| It first began in 2007-2008, i noticed when sitting at a light a knocking sound by the gas tank. I reported it to the ferman- chevrolet dealership on adamo drive in tampa. The dealership claim that there was nothing wrong with my car. My car has 77,508 miles on it at this time, I've had a new engine and a new transmission put in my car.I still have the knocking sound by the gas tank,on December 21, 2011 i took my car for the engine light stayed on for a few days. the dealership wants to charge me 400.00 dollars for labor to take my fuel pump down and pinpoint where the leak is coming from.My car is still under waranty,, i should not have to pay for anything if my car is still under the 100,000 mile warranty. Chevrolet -general motors suck..My engine light stays on constantly. | |
Carolyn S.Richie  | 5/9/12 |
| I purchased a C Chevy Trailblazer with a Straight 6 in it in August 2010! It has less than 98,000 miles on it and I paid cash for it at Mathews Dodge in Marion Ohio! I have had the oil changed at least 4 times and it checked out also! Well I just got the rotors and brakes changed and a caliber replaced. Any way after that I noticed an oil leak and a noise in the front end! When I took it to my mechanic and he said that the water pump went out and put a hole in my oil pan cover and a hole in my engine block! If there is anyway if you can help me I would appreciate it! Carolyn S Richie (740)802-8059 | |
| pissed off | 5/13/12 |
| RECALL THE DANG 2009 HHR flex fuel,,, key gets stuck in the on -running - position ..and cant be turned off !!!!!! if that happens in an accident PEOPLE MAY DIE !!!!!!!!! PLEASE EVERYONE TELL THEM !!! PLEASE HELP | |
| Blair | 5/16/12 |
| I am giving gm motors a 1 if i could give them a 0 I would. I bought a 2012 gmc terrain back in the summer of 2011. After paying 27,000 cash for my vehicle I drive it off the lot and it breaks down on me. within 24 hrs they went and got me another vehicle which was the exact same as my last one. After driving my brand new vehicle for 3000 miles in starts stalling on me and the check engine light comes on. After a year long of dealing with this and getting tow trucks after it breaks down they only want to offer me a silly couple thousand dollars. I hate to say it but these people are a joke. I guess when somebody runs over me after my car stalling out then maybe they will listen. I just called the executive office and they can't help me eihter. SO point blank do not ever buy a gm motor vehicle. i am telling everybody I see to not buy these vehicles. The service is awful and their customer sevice people are not there to help you. They make your situation worse. thanks! | |
JOSEPH S  | 5/19/12 |
|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| |
| Diane | 4/23/12 |
| The last time I saw my car it was three months ago. It is currently at the Chapman, Chevrolet dealership in Philadelphia. It has under 50 thousand miles on it. Here is the 3 month saga: My engine light came on in my Saturn. I took it to my local mechanic. He told me that the car needed a catalytic converter and that part was under warranty and to take it to a GM dealer. The car was running rough so I took it to Chapman Chevrolet in Philadelphia which is the closest to me. Being honest, there was a week I had to find all my paperwork for the registration and insurance which I faxed to the dealership. They called me and asked me why I faxed all this info to them because they didn't have my car or my keys. I described my car and they said they searched the whole lot for my car and couldn't find it. So they lost my car. In a panic I drove to the dealership and parked...next to my car. It was 15 feet from the glass door of the dealership. Just where I left it. The only Saturn in the parking lot. I let them know where the car was. Each week I'd receive calls from the dealership. They couldn't figure out why the gas and oil were mixing. Each week it was a different story about WHY this was happening Finally they thought they had the problem pin pointed. They fixed the wiring and took the car out on the road. The engine blew. The car has under 50K miles on it. So we reached the point where they would have to remove the engine from the car. I cannot afford this and I was already racking up a bill for a car that wasn't being fixed. I don't have the money for another car and cannot afford to get a loan at the present time. Like a lot of people, I'm not making the money I made when I bought the Saturn. The car doesn't have a lien and I have the title. So I contacted GM and told them the story. GM told the dealership to remove the engine. I have been talking to GM twice a week and they have been keeping me updated. I really hoped they would help me out. This problem isn't my fault. There is a serious defect in this car and no one knows what it is. GM called me today and told me that I wouldn't get any financial compensation and they would contact the District Manager of the area for me. So GM has wiped their hands of me and I'm back to where I was 3 months ago. I have a giant low-mileage paperweight. I just wanted my car fixed. I wasn't asking for the moon and stars. GM seems to know about the ION's engine defects. They don't want to take responsibility. Everyone involved tells me that 'This shouldn't be happening' but no one wants to help me. They say the car is out of warranty. I asked them if it is okay that one of the engine's in one of their car's isn't expected to last to 50 thousand miles. They keep quoting me that the car is out of warranty and that it is a 2004. I'm at the end of my rope at this point and would appreciate any help you can give me. I'm sorry this is such a long story. This has been going on for 3 (three) months now and I was really hoping GM would come through for me. Today, 4/23/2012. GM tells me they are working with John at Chapman (the people who lost my car in their lot), to work up a bill for the car. I don't feel I should pay a bill. This is GM's fault not mine. No one can tell me why the problem happened to begin with. GM wants to dodge any responsibility. I'm contacting every consumer advocate I can. I'm desperate. I'm on a day to day basis at my job. I need help. I don't have a lot of money. I worked hard to pay my car off | |
| christine | 4/24/12 |
| I bought a Chevy Malibu 2002. It was used. It had 42 thousand miles on it. I am a single mom of 2 and thought that the car would nice and dependable. 14 days after I got it I was stranded. Come to find out it was the ignition col. I also have a problem with the cooling fans not working and the ac dont work. I talked to the dealer and he said it was common in chevys and that they have electrical problems. I so wish I would have known about this before i got this car because I would have left it on the lot and wen to ford. My question is to Chevy is why have they not recalled the cars with this problem. I have talked to several people with the same year and have the same problems. I can not wait till I can get a different car that I can feel safe in. This one I sure cant. So save your money and dont buy a Chevy. | |
| antony edmonds | 4/27/12 |
| do not buy a chevey cruse 1500 miles auto gear box gone yes is coverd by warrenty but not my wages as i am a taxi driver very let down even boot catch gone gm dont want to know you customer care nil all you get is a very rude lady on the other end of the phone leave well alone very dissapointed and let down | |
| vivian montgomery | 5/1/12 |
| I purchased a 2011 Chevy Equinox and it has not been a positive experience I have had issues with the transmissions and poor customer service. I took the car in 3 times for this issue (this would include this time) and rather than do what would be a correct step, which would be to replace the transmission I was told that it had to be repaired because it is under warranty. The vehicle has approximately 14,700 miles on it, and this problem was reported at the first serivice. Not good. I will not puchase another one but I am going to get rid of this one this year. I am so disappointed in this product, when I purchased the vehicle everyone was all smiles but not now, so when I get back in town I will deal with the vehicle and work to get rid of it. I have only included a brief summary of what happened to me, but I can honestly say enough | |
| Sonya W. | 5/1/12 |
| Quantrell Cadillac in Lexington, KY is known as a high-end dealership. Because of this I put a little too much trust in them when I purchased my car from them last year. I found out after the purchase that the car needed $3000 in repairs. And regrettably, I decided to get these repairs at Quantrell. I was promised my car would be ready in one week. When that week was up with no call from them I called the service department and was told that the mechanic working on my car had been pulled off that onto another project. Basically, I felt like they were saying I wasn't a priority to them. The next day when the car wasn't ready, I was given some story about the mechanic having personal problems. All they did was take the engine out of my car, leaving me stuck with them until they decided to repair it. After two weeks when it was repaired, I had a little difficulty being waited on when I arrived to pick my car up. I had to stand there and wait while employees looked at me but didn't offer help. Bottom line: Do not trust this dealership under any circumstance. | |
| ernie wright | 5/2/12 |
| i bought a 2003 pontaic aztec new in 2003 from patriat pontaic in killeen tx,i had no trouble until a week ago whe the car stopped on the interstate while taking my wife to the hospital in temple tx, here is the problem, the securty light on the instrument panel came on and the car died,also check engine,abs system came on,I had it toed to the dealer in killeen tx,the service manager said the ignation switch was bad so they replaced it,then he said the instrument cluster was inop,the messed with it and said the instrument cluster was good,but the car starts but shut right off, still no car,this is almost 2 weeks, in the mean time they work on other cars and take mine in and out of the shop instead of fixing it while it is in the shop.i went to the dealer and the mechanic that was assigned to fix my car was working on a cadiallic,are the going to charge me fixing my car while working on anothe person car,when will they get around fixing my car | |
| Sharon Watson | 4/19/12 |
| I bought a 2011 Chevrolet Malibu for my daughter to go to college. I purchased it from Pohanka in Chantilly Virginia. This car is fully loaded and I paid $28,000.00 for it. Yesterday my daughter's tire blew out and bent the rim. She was by herself on a ramp an hour away from home. LUCKLY NOT AT COLLEGE. She was hysterical. I was at work so my husband had to go to her. When he got there he could not find a spare tire in the car. UNBELIEVABLE. I called the dealership, because I was so angry. I was told that the the tire was a delete. Let me tell you, I am so disappointed with Chevrolet. Not one time did the salesman tell me in any conversation that there was no tire or the dealership. I spoke to the manager and was told "you have road side assistance". ROAD SIDE ASSISTANCE....where is the spare tire. This is my daughter, in a strange place, night time, and no spare tire. The money that I spent for this car and no spare tire. I cannot express how upset I am with Chevrolet. This is my first time I have purchased a Chevrolet and it will be my last. I suggest to anyone not to. Where is the customer service here. When I called the dealership and spoke to the manager, he said who was your salesperson because I will have him fired!!!! FIRED I don't want FIRED I want safety.......where is SAFETY. You have my daughter driving a vehicle that I purchased because of safety features and I wasn't told there wouldn't be no spare tire. Do you think I would of 1. purchased it or 2. I would of purchased a spare before I left. What is going on here. I would of not got a moon roof, I would have purchased a spare tire. How ridiculous does that sound. SO DISAPPOINTED. Have a vehicle in the garage with bent rim and flat....no spare....to put on it...WOW. DO NOT BUY CHEVROLET. | |
| Danielle Claerhout | 4/17/12 |
| I have owned gms for 20 yrs. I have a 2005 2500hd silverado that get 9 miles to gallon. So when I hear the buy a used car at a new car store I jumped to buy a cheap used car to help on gas saving. So I bought a Saturn Vue 4cly 2004 in 2009. It had low miles and the gm dealer gave me a bumper to bumper warrenty for $1800. I had real life threating problems with this car after 6mts. The trans stopped. I was turning left on a snowy day onto a 4 lane road and the trans stopped and i almost got run over but it took off just in time thank god. Brought into saturn dealer 17 times. they said it was computer mod. the first 4 times. After that i took it to 7 more dealers and no one would fix it. Finally a took it to a friends work at chevy store they got there regional rep involved and they said it a VTI trans. I looked it up and at the time GM was being sued but the finall settlement was 2 days after they declaired bankrupcy. So anyone(150,000 cars) that didnt have gmpp got stuck holding the bag. So I have 2 trans put in under warrenty. But here is the kicker. I had to argue and get 2 and 3rd parties that I had to pay for to get gm to talk to me. So now they do not have new trans and they want to put remanufactued trans in or $5000 by back. Well my carfax shows machical problems and is worth nothing on a trade in because of it and the $5000 buy back is only for a new car!!!! Here is were it gets upsetting!!!! there is a $2000 trade in allowance for the truck I was but since I am getting buy back not trade in i LOOSE OUT ON $2000. Why would anyone by a gm car in the lifetime after that bulletin. So I called the 800 customer service line and got a manager name Rachel at 866-790-5700 ext 21026 and she told me I was getting owner loyality certificate for $5000 and I can trade my car in. So I call sunrise chevy in glendale hts il and tell them im coming in for trade eval. And the Matt Dickerson said that not what her hear so I cant come in without something in writting. I call Rachell back at 5:05pm nad her message said she is in till 5:30. So I get no call back. I ask Matt to have manager call me back and I got no call back for him either. So I called on Friday because I owm a small business and need a car for weekend event and i cant deal with this any. So long story short. Sunrise Chevy owner called today and I told him my side of story and it didnt go any where. His employees told one story and told another and I lost alot of money due to the fact they locked my car up in a lot when all they we going to do is appraise it. In my opinion as a business owner and an angry tax payer that feels we bailed GM out only to be treated poorly and lied to by GM. I also spent 3 hours in total asking for Rachel call that was recorded to be pulled and review to prove GM employee Lied no one at this number or any other GM as done so and it over 72 hours since my request has been made. So I feel like the bailout money was a waste when I like me I own 2 gm cars and will never do business with them again and am trading both in for other mfg. They will not be in business long because i cant be the only 20 yrs+ loyal customer that finally had enought!!!! Enought is enought!!! i will lobby to make sure GM never get any of my tax dollars to bail them out!!!!!! | |
| Rachel | 4/10/12 |
| HORRIBLE HORRIBLE HORRIBLE SERVICE!!! I bought a brand new 2011 Equinox with tons of extras in Nov 2010. Have had NOTHING but problems out of if since I bought it. I could list them all, but it would take all day. I could make a collage of all of the rental/loaner cars I have been in in the year and a half that I have owned it b/c it's constantly in the shop. Yet it's always returned to me b/c there is "nothing wrong with it". At least this is what the dealer says after driving it for a whole 2 days ... >:( ... Have been around and AROUND with both the dealer AND GM. GM's customer service is SICKENING!!!! Very rude woman that I have been dealing with named Anna. It seems since no one can find "anything" wrong with my brand new car then they aren't going to do anything about it. Which leaves me with a ticking time bomb instead of a reliable car. I will be seeking legal help in addition to going widespread to the news and media about how GM treats the people who bailed them out. Disgusting. | |
| Tommy (bronx, ny) | 4/11/12 |
| I own a 2008 saturn outlook. i have under 57000 miles on it and already had a transmission replaced and now just received a phone call that it is ready for me to pick up after a new engine was put in. Talk about problems. Now they tell me the suspension is no good but not covered under the warranty. Hopefully when i call GM they will have some answers for me and i wont have to pay for suspension for all the inconveinence i am going thru. | |
| Glenn Mitchell, retired Justice Dept. | 4/11/12 |
| Please read if you have any concern for human life. My nightmare experience with a General motors product occurred on: 08/18/2011 causing over hundreds and thousands of dollars in damages. Property loss over $50,000...and in pain and suffering in the thousands skin burns,back pain,head injuries and mental pains. ORIGIN: This fire originated in the engine compartment of a product in a Chevrolet Camaro....... CAUSE: The cause of this fire is an electrical failure in the circuit wiring to cooling fans for the radiator. FINDINGS: On September 19,2011 (3) investagtors met with me (Mr. Glenn Mitchell), the insured and at the loss location (where the car is burned out) to conduct an origin and cause investigation. Interview with Mitchell revealed he had just returnedhome after going to the grogery store when he discovered the car was on fire. I had been home approximately 15 minutes when the fire occurred.I indicated I had no recent problems with the vehicle and didn't notice anything unusual as I was driving home. I also indicated I had no recent work done on the vehicle. Exterior examination revealed smoke and heat petterns on the left side of the gerage door indicating the area of origin of the fire was the side of the garage the Camaro was parked in. Interior examination revealed fire patterns in the garage indicating the fire originated in the engine compartment of the Camaro. Examinaton of the Camaro revealed burn patterns on the hood indicating the fire originated on the driver's side. READ:{Injuries to back,neck and burns on hands and arms and legs}: In the engine compartment there was extensive fire damage to the ELECTRICAL DISTRIDUTION BLOCK. The relays and wiring to the cooling fans were very heavily damaged and appeared to be the IGNITION source of the fire. These fans continue to run after the engine is turned off until the temperature of the cooling sytem drops which makes this one of the only circuits in the general area of origin that is energized with the ignition SWITCH in the off position. The time factor between the time the vehicle was parked and the fire being discovered is consistent with the fan circuit failing and causing the fire. The only other possibility the could not be ruled out was fluid leak in the engine compartment that could have been ignited by the heat of the exhaust manifold. EVIDENCE COLLECTED: PHOTOS, BURN VEHICLE PARTS[SAVED] IF THIS MATTER HAVE TO GO TO COURT I will seek $10,000,000.00 in damages...Look on Faceback for photos...see: tweet CONCLUSION: Based on the evidence found and information from the Mr. Mitchell during the scene investigation it is the opinion of this investigator that this fire most probably was a result of an ELECTRICAL FAILURE in the FAN CIRCUIT WIRING of the CAMARO. I AM WILLING TO SETTLE! SEEKING TO BE MADE WHOLE.....CLAIM# 0214376691 | |
David Dobbins  | 4/13/12 |
| I just bought a new Chevy Colorado extended cab from Chapman Chevrolet in Tempe, AZ. I love the truck and hope it will bring me many years and miles of enjoyment. I do have a dispute with the dealer though, because they told me I couldn't apply my GM military discount to the sale of a Colorado extended cab, as it was not on their list. I showed them my email announcement from GM that I was entitled to the discount, which on another web page says it's $2000, but the dealer refused to include it in the sale arrangement. I did receive a $2000 GM rebate, and $1000 AARP rebate. The next day I called Chevrolet's customer support line. They told me the dispute needed to be discussed with the dealer, as it was their vehicle. I talked to the dealer and got nowhere. Another sales manager at the dealer was supposed to call me today; that call never came. I told Chevrolet's customer support rep today this isn't just about the dealer, it's about the GM web page that says I'm entitled to a discount, which now she says is $890, not $2000, as indicated on the web pages. What's it going to take to get this wrong corrected, or at least explained to me why I'm not getting a military discount off my negotiated price. It's really ruined what should have been a good shopping experience. Need some guidance of what to do. | |
| Craig | 4/6/12 |
| My wife and I went into a Chevrolet dealership on Monday looking to buy a car. We test drove one we liked and sat down to do the paperwork. My mother is signing on as the primary for the loan and my wife will be the co-signer. My wife is from brasil and after giving them her green card, her pa id, her employment info and her social security number our sales rep goes to speak the the finance manager only to come back and tell us the finance manager doesn't think we will be able to get the car because my wife is from a different country. Can we say racism????? Now I have been trying to contact gm direct and no one seems to care. They keep telling me someone will be in contact with me in 24 hours. Each day since I brought this to their attention they call within 24 hours to tell me they will contact with me with more information within 24 hours. Now apparently I will hear from them on monday, but I'm not holding my breath. This whole situation is awful and should never have happen, but clearly gm doesnt care how their customers are treated. | |
| Erica Foster | 4/3/12 |
| I am having a lot of issues with this chevy cobalt. They are not new issues but when I take it to the dealership everyone there seems to have no idea what I am talking about????? Since I have owned the car I have had a problem with the locks as I am driving along constantly locking and unlocking, the lights on the dashboard work when they feel like it, the air conditioning constantly leaks (now it stopped working altogether), the steering wheel is very hard to turn( the recall to have it fixed only made the steering worse), and now my Biggest Concern is every time it rains or gets hot outside the engine powers down and the car starts shaking violently. I made several trips to various dealerships and paid to have things on the car fixed like the air conditioning for example and its still not right. Last year when I went to see why the engine kept powering down ( $129.00 just to look at it) I was told after six or seven hours they could not find anything and sent me on my way. This is absolutely crazy. These are serious concerns of mine. This is my second GM vehicle and I don't understand why Gm can't stand behind the product that they put on the streets for consumers. I have had most of these problems for SIX years and I have only owned the car for six years which would mean that this car was probably a lemon from the start. As a consumer I don't deserve to have gone through the issues I have with this car and I am shocked every time I see an advertisement for a COBALT because I was duped into believing that after my good experience with the chevy metro that this too would be a great purchase. Needless to say, I want my next experience with a car to be a lot less frustrating so GM will probably be at the bottom of my list. And as far as all of these invisible problems that your mechanics can't seem to see or don't want to see because they may all end up factory defects, I think it is really sad that you would be willing to sell a bad product to a consumer and not even care how it affects the people that are sitting on the the side of the road and can't get home to their families (I have seen a lot of cobalts on the side of the road). I would just like to know what happened to the integrity of this company, a company known for presenting a good product, a product people could believe in. I would liked to have been able to drive my car at night, in the rain or even when it's hot outside without worrying about if i'm going to make it home or not safely. And I won' even speak on how rude and unattentive the people you have working in these dealerships can be it's really unbelievable. I'm sure I'm not the only one who feels this way!!!!! But I guess since I am just one of the many people that spend their hard earned money making payments on cars that should have never been sold in the condition that they were that these issues will remain and not be made priority by GENERAL MOTORS!! | |
| Karen | 3/27/12 |
| I won a 2007 Pontiac torrent and my daughter owns a 2006 Pontiac torrent. Both of our vehicles have had the same issue. The sunroof leaks when it rains because the rubber casing around the sunroof was not properly installed,so several hundred dollars later it is now fixed by an independent company. I just got off the phone with a call center for GM out of Manilla who advised me he couldn't help me. REALLY? All I want is for GM to post a recall or issue a letter to consumers who own Pontiac torrents to have there sunroofs checked for possible leakage. The guy at the call center had no interest in what I had o say and sounded like he was reading from script. Thanks GM for nothing. | |
| steve hanson | 3/16/12 |
| my wife and i bought a gmc terrain in january of 2012. we bought it at vally gmc and buick. in hastings minnesota. we paid 28,000 and it feels like we bought a cadillac. it drives so nice. we have caught our selves driving 80 miles an hour. thought we were driving at 65 mph the drive was so smooth. it the best vehicle we have ever driven. i tell everyone. ran into a gentalman who had one and he said the same thing. best ride ever. let his brother in law drive it. and he immeadiatly went out and bought one. thank you so much for making such a fine vehicle. our salesman was justin siedschlag. he said we would love it and he was right. gm has really come a long way. keep up the good job. yours truely steve hanson. p.s. very satisfied customer. | |
| Jim K (Pennsylvania) | 3/16/12 |
| I have the same problems that Chris Paugh has posted. My 02 Impala had BCM (body control module) problems, had to be replaced. Passlock Failure, had to replace Passlock Sensor. Hi lo combination switch for headlights, this is a big safety issue. Your headlights will go out when you switch to high beam!! Really safe? ISS stearing shaft noise and lower intake manifold gasket leaks! Its really a shame, because when it is running, the Impala is a smooth riding car, but so unreliable with electrical problems! GM just can't build a decent car anymore. Back in the 60's they were better!! Maybe they need to go back to the sraight 6 cyl and 2 speed powerglide transmission? I purchased a Japaneese made SUV and so far it has proven 100 times more reliable than my Chevy! | |
| Mike B | 3/9/12 |
| I'm a loyal GM owner, I've owned almost every brand GM pumped out and i have never been more disappointed in truck in my whole life, the most exspensive truck & biggest piece of crap i ever bought! It had dents on it & blue spots on the wheels the day i got to wash it, which was not even 24hrs after i purchased it do to weather, 15k had to have a radiator, trans cooler lines, and trans put in. I hauled a 500lb four wheeler in it twice i mean REALLY! had to have the seat covers done twice because they were cracked and material was peeling off its backing, then the third brake lite was leaking stained my headliner, heat windsheild washer fluid almost burned it up, aligned 4 times before they wouldn't do it for free anymore,32k another trans & its drinking 3 quarts of oil between oil changes and it gets clumpy, there fix baffles to starve the heads of oil & tell me its because i didn't check it! my back up sensors never worked rite & would turn themselves off, it would knock like a freight train for 5 minutes till you'd go down the road " Thats normal" is what i was told, then to to top it off 1yr later i went & looked at an exact truck the sticker was $4700.00 more than what i paid for mine, What a crock! I've built chevy & GMC truck for 15 yrs & had a couple of them on the covers of national mags and outa all the old and beat up trucks i restored, the brand new one was the worst. And for my troubles the offer me $500 loyalty money, to spend $5000 more than i did the first time. i will NEVER,NEVER another new GM product!!!!! i'll stick to my older trucks that were made well, and all you GM employees that don't take pride in what you do quit or fake an injury to get your disability and scripts and sit at home!!!! | |
| only retards own gm | 3/12/12 |
| Why is every vehicle gm makes has an electrical problems?? It's always the engine light and so I take the truck to the dealership and they say that nothing is wrong.... The light is still on and its a 2010. This truck has no power at pulling up hill and my buddy has a ford that out pulls and hauled way more than my little Chevrolet could ever do. Get this we have the same size truck too. I sold that junkie Chevrolet and now I own a real work truck, I bought a big bad ford. The Chevrolet vehicles are for old people that don't drive or that don't do any pulling or hauling, cause they can't handle it. Save ur self the headache and never ever buy any thing made by general motors company or now government motors company!!! | |
| Sowat phoumsamphorn | 3/8/12 |
| We bought an 06 trailblazer and in less than couple months from driving it off the lot had check engine light come on and our censor in our gas tank broke and we called the dealer and they did nothing. If I'm gonna spend 15,000 on a used car I shouldn't have this many problems right away. I'm so angry that I will never buy a Chevy again we are going back to foreign cars. I just can't believe you want money and want to sell cars but don't want to fix the problems people are having with them or make things right. very poor sevice!! | |
| Ricky | 3/6/12 |
| I have been a chevrolet owner and also a collector for over 25 years,but after your companys poor customer assistance with my vehicle with less than 79,000 miles on it. Also even with one of your service bullitens on it for haveing porse head issues and possible intake gasket issues needing a engine with such low mileage for the year .I get offered Is a voucher to buy a new car from your excutive this is a insult when you cant even offer to fix the one there at the dealer.It s sad that I am going to sell all of my cars that because you cant honor your product.And with that said I have had one of them for over 25 years but that means nothing to a company like yours from the way this has been handled I can tell. I have three gm cars but,after my POOR customer service and help on this newer vehicle I will sell all of my gm products to support some who will honor there customer loyalty. And vehicles.I also will pass along the word to family who own well over 30 or more gm products,what kind of service to expect. | |
| Norma C | 3/7/12 |
| I have a 2006 Chevy Equinox I have had problems with it since i drove it off the lot. New Car first time owner and I don't understand how some of these mechanics that work at these dealer ship aren't honest up front. Don't they realize people can get hurt in these cars? I have taken mine for noise on the diffential and the now the power steering is get tight and engine light is on. I understand that this has been a defect from the start on all the Equinox and that when you least expect it, it will lock and/or steer to the right with no apparent warning causing accidents. Why don't you recall this defect and get it fixed. Last time I buy a Chevy which everyone used to be proud of. Why call corporate they don't call back! | |
| Don Dressel | 3/5/12 |
| I have a problem with a dealer that is being dishonest with in trying to get a 2012 camaro zl-1 I ordered one through this dealer and he is now giving me the run-around about selling me the car. I will never buy a car from this dealer again and I had planned on buying a couple of new chevys in the next 3-4 years. I also bought a new 2011 chevy pickup from another dealer and in checking the contract I believe they oversold me things that I never received on my truck. | |
| Christopher craig | 3/5/12 |
| I have a 09 corvette z06 it's Had problems from the beginning... I had 17 issues with this car and GM will not fit them. Their techs destroyed my car they cut my console scratched my car up and they also cut wires under my hood.. They put acid under my hood and faded everything they also put acid on my headlights and faded those also..... I called GM and told them about it but they said I was stuck with it... I pay 77,0000$ cash for it and when I bought it the engine light came on before I made it home.... I have 34k on it now, it's sad how GM treat their customers. If any body has any info on what can be done cal me at 2054995985... | |
| Donny | 3/2/12 |
| Gm stopped making real cars back in the 70s. I have family members that work and drive gm products and they all make werid sounds and very unreliable. I've heard some of things that happen on the gm assembly line that scares me when I drive around gm drivers. Gm workers get so drunk at work, they put the empty whisky bottle in the door if the car. Sorry but I wish the government would of never bailed out gm, everything they make is junk. I buy Fords only and drive fords only its like they say built ford tough. :) | |
| Raul perez | 3/4/12 |
| Well about 8 months ago i bought a 2007 chevrolet 1500 and is really nice it only has 49 thousand miles and one day no for no reasons it didnt give no signal at all that there were something wrong with it, it didnt want to start the angine no lights in side the truck turn on nathing on the truck it seen to work actually is just dead. 3 mechanic has seen the truck they didnt find any problem then we took the truck to the angency were we got the truck there mechanic were working 2 hours on it they run a dignostic on the truck same they coun't find the problem they don't want to help us i can' beleve that this happen. The only thing im thinking to do is find some legal advice couse this could we be a manufactur problem and it suck couse i really some help so please help me i dont want ro go to court couse of that. | |
| Marie | 2/24/12 |
| I have a 2006 HHR LT. Here are the things I love about my car. It is zippy, it saves me on gas. It's not all that uncomfortable. I wish I had a different color because there are a lot of pretty colors out there now. Most people didn't even know what kind of car it was when we first got it but that has all changed. I like the look of the car. Here are the problems that I don't like about my car. The thing to open the door on the driver side broke and we thought that shouldn't be that expensive to get fixed. Took it to the dealer and I was told around 400.00 to replace it. Guess what I can't aford that and I have never seen one break before on vehicles where it couldn't be fixed at a reasonible cost. Then a couple of months later I was taking my father in law to see my mother in law at a rehab center. He is 75 years old and bearly has the strengh to walk let alone open a door. Well he went to open the door and it broke. So both doors are broke. 800.00 to fix. I believe this needs to be a recall. This is a safety issue. We have to roll down our window to get out of the car. The other thing I have an issue is the power steering went out on my work today. I was glad I was close to work because things like that freak me out. I was on the freeway when it went out. Scared me to death. Found out there is a problem with the power steering and they are recalling some of them. My husband came started the car and it started working. Now does that sound right. If my problem is related to the cars they recalled I believe they should fix this. They will recall the center box in the HHR but not the door handles. Hum what is wrong with this picture. | |
| Tara | 2/21/12 |
| Just bought brand new Tahoe. Only had it for 24 hours. Already see rust coming from driver side door at seems where the weather strip meets in bottom of the door jam. Very strange since that part is covered by the door when closed. I noticed it just as I was stepping in after paying for it. Sales rep quickly wiped it with rag and said it was from the car wash during prep and had something to do with the brakes getting wet. Was confused by that. Well this morning opened the door and guess what, more rust there. Not happy. Thought I bought the perfect car. Now I have to go to the dealer tomorrow to see what to do. Kind of silly to have a problem in the first 24 hours of ownership. Uggggg!!!!!!! | |
| Lancaster,Ca - customer | 2/22/12 |
| I purchased a 2010 Chevy Aveo a month ago. I'm already having problems, the change oil light came on(that's understandable cause I drive several miles). What I have a problem with is the service light is on. Now that this light is on I have no power when climbing hills & the temp gauge is moving to the H. Come on now I just got the car over a month ago and I'm having these kind of problems already, I haven't even made my first payment. I think AV Chevy sold me a lemon now I'm doing my homework(I want another car) once you have problems your going to always have them! | |
| Missy | 2/19/12 |
| I bought a 2011 Chevy Cruze and I'm taking it back to the shop tomorrow again for a burning smell when the heat is on! No idea but I'm going to call the Lemon Law business and file for lemon law cause they don't know what the issue is and I have 13,000 miles on it. Should not be an issue with a brand new car!!! | |
| Jane R | 2/20/12 |
| I began having problems with my 2005 Chevy Malibu about 18 months ago. It began to have problems starting, a new light (anti theft light) appeared when it had these problems. The anti-theft light would blink when it lost power in traffic, causing me great fear for my life and safety. (unsafe to stay in a stalled car on the freeway, and also unsafe to get out of the car with other vehicles approaching at 60 mph! If it was over 85F I couldn't accept work for that day, because the car wouldn't start until the temperature cooled down to 70 or below. Often I was stranded by my car. We replaced fuel pumps, the PCM checked our fine and yet the problem got worse. At a reputable certified auto electric shop, they found a bad plug on the fuse box, but after replacing the box, still had problems starting. Isolated problem to passcode device and took it to dealer for replacement. Dealer refused to replace without testing. They said they could not duplicate the problem and that the car was road worthy. The car lost power in traffic (anti theft light flashing - I have the video) and I was stranded, blocking the mall's main entrance. Turns out they never tested the part I asked. They sent a tow truck and agreed to test the anit-theft (pass code) device. They used a data box and found that the problem was the passcode device. I had the PCM tested previously and was explicit that they SHOULD NOT test the PCM, as it is a sensitive electronic device and I had a shop destroy one on a Plymouth I owned several years ago, by sending an uncontrolled charge through it. The GM certified service department subjected the PCM to non-standard testing, broke the door locks and now claim that the PCM was at fault all along. They also claim that they never tested the passcode device and fired the technician that did the data box test. The work order says - test anti-theft device. Most of what they have done is a direct violation of the California Car Repair Act, and when I contacted GM Corporate (First Wesley, now Brandy - who won't even give me her return extension, and is extremely rude and abusive) GM stands behind their service centers and will not intervene on behalf of a safety issue such as no power on the freeway, or stranded at night unable to get home. They have no expectation that their GM certified service centers will comply with state auto repair laws. I am incensed by such blatant disregard for safety, and shocked that GM with 27% owned by the government is unconcerned with being a party to civil liability. GM is now asking me to pick up my now totally non-operational car and take it elsewhere with out completing the service order. Or I can pay the dealer who broke the PCM over $1,000 P/L to replace the PCM without completing the original work order. The parts I need replacing are proprietary and because there are a lot of us out here with anti-theft device malfunctions (about 500 on at least 4 Facebook sites), I want the repairs done at a GM certified center, and because of liability issues surrounding the GM dealer-service center's violation of auto repair law in the state, no other dealer will touch it. GM has done nothing to help me with this problem. I have had to rent a car, lost work, been unable to get to meetings in the five weeks my car has been in the shop in Merced. When I did drive my car, I was repeatedly put in unsafe situations. GM puts anti-theft devices on their car as it is cheaper than stamping parts under the federal Anti Theft Act of 1992. They received a waiver by stating that the Anti Theft Device was an equal deterrent to auto and auto part theft. The passcode device fails, is no deterrent to the removal of major engine parts - except without stamping they cannot be traced. Take a blood pressure cuff, a plastic wedge and a wire and you can be in the Malibu in less than a minute. Pop the hood and remove the battery cables, and there is no alarm. AN electrical device that primarily keeps owners from safely operating their car is BAD CUSTOMER SERVICE!!! GM announced record profits for last year, yet they will do nothing to fix the passcode problem. I love my Chevy Malibu, except for this problem, it is the best car I have ever had, 31 mpg in town and highway. It beats the new Malibu's, yet this stupid little device keeps me from using my vehicle. GM, by failing to repair a part that they already received a financial incentive to install is acting in extremely bad faith. | |
| Tracy R.B.Wiltse | 2/20/12 |
| I own a 2004 Z71 Silverado (VIN#2GCEK13T641404698) with only 80,000 miles and found the heads are cracked around the mounting bolts losing antifreeze (No, the engine never overheated due to this failure.) I religiously followed all my fluid changes and taken extremely good care of this vehicle. I feel the quality and workmanship of this engine lacks creditbility and will not buy another GM prodcut again with only being stuck with this one since it will probably cost me well over 2500.00 to repair. My recommendation is to make vehicles more reliable not unreliable. After i receive the so called reimbursement offer i would have to say that it was very insulting. Not that it is any concern of yours or the company, I will never plan on buying a general motors product again. I hope the GM company is proud they build such an un-reliable product which as an result will prompt me to go with Dodge or Chrysler on my next 2 purchases because I have one that has 170,000 miles on it and still running strong. In addition to this complaint I am planning on selling my truck after it is repaired because I am not totally confident it will make it to 85000!!! Kind of a shame a multi-million dollar company like yourself is too cheap to help out a average salaried customer on a repair that faulty components were installed in engine but that is okay, i would rather spend my next 30-40,000 on something else. Really pays to be not to back up your customer huh? | |
| Spence Anthony | 2/14/12 |
| Hi everyone...i'm looking to purchase toyota or honda engines of 2.0 or 2.1 version.interested sellers can contact me on +234 703 5555 988 or you can reach on my facebook on spence4real1@yahoo.com....i await your response..thanks | |
| chris paugh | 2/14/12 |
| My fiance has had so many electrical problems with her 2002 chevy impala, and after doing research online, its not just a simple issue that some cars have, its a very common serious problem that people all over the globe are having that is costing way too much money for us middle and lower class americans to be able to afford to fix, and its leaving many stranded, and as ive seen so far, anyone that contacts you about it, gets the same response, "I'm sorry we cant help you", which is why foriegn car companies are thriving in the auto industry and didnt need a bailout because they have great customer service and they stand behind their customers, and they arent afraid to recall something and fix what they screwed up so that their customers can feel confident in knowing that everything will be okay!! | |
| LEIGH ANN | 2/14/12 |
| I DONT EVEN KNOW WHERE TO BEGIN, IHAD BOUGHT A 2009 PONTIAC G8 1 YEAR AGO NEEDLESS TO SAY 10 RECALLS, OTHER TIMES IN THE SHOP AND THE CAR IS THE BIGGEST PEICE OF SHIT AND ALL YOU CAN OFFER ME TO FIX THE PROBLEM IS A YEAR FREE MAINTENCE!!!! WELL I WILL NEVER BUY ANOTHER GM PRODUCT AGAIN WHICH I HAVE HAD GM PRODUCTS SINCE I WAS 16 YEARS OLD. I HAVE CONTACTED GM CUSTOMER SERVICEE THE GUY WAS A TOTAL IDIOT AND AND ASS HOLE ABOUT MY SITUATION WITH THE DAMN CAR, GENERAL MOTORS HAS NO CONCERN OF SAFETY WHAT SO EVER, IF THEY HAD ANY CONCERN I WOUYLD NOT BE DRIVEING A CAR THAT THEY DONT MAKE PARTS FOR ANY MORE AND PUT PARTS ON MY CAR THAT IS PEICES OF PARTS THAT GOES TO OTHER CARS,AND DONT WANT TO ADDRESS THE PROBLEM AND MAKE IT RIGHT BECAUSE IM NOT THE ORIGINAL OWNER OF THE CAR, SO PUT 3 KIDS IN DANGER,AND A WIREING HARNESS THAT DONT EVEN GO TO MY CAR FOR THE 2ND TIME AND TELL ME " OH WELL WE WILL GIVE YOU A FREE YEAR OF MAINTENCE" GENERAL MOTORS CAN TAKE THE PONTIAC G8 AND SHOVE IT!!!!!!!!!!! I HAVE SENT LETTERS TO THE BBB, ATTORNEY GENERAL AND TO PONTIAC, HOPEFULLY THE IDIOTS IN DETROIT WILL MAKE IT RIGHT AND DEAM THE CAR A LEMON AND TAKE IT BACK,WHICH WILL NEVER HAPPEN, AND IF NOTHING GETS DONE I WILL BE SEEING YOU IN DETROIT WITH THE CAR SETTING IN YOUR SHOWROOM WITHOUT OPENING THE DOORS TO GET IT IN THERE!!!!!!!!!!! GENERAL MOTORS IS HORRIBLE AND THE BAD THING IS MY FAMILY IS FROM THERE AND HAS WORKED AND WORKING FOR YOU AND THIS IS HOW YOU TREAT US.!! | |
rita  | 2/16/12 |
| I have a hhr and love it.Its an 06 with 45 thousand miles still looks like new.If i got paid to sell them id be in the money.I have more people asking me all about them just today getting gas a person across from me getting gas asked me about the car. I realy think you made a bad choice to stop making them.Business are using them you have the addvantage no more pts im glad. | |
| Clyde Johnson | 2/13/12 |
| Dear GM I have a 2006 H 3 and you all have to be aware of the heater problem that you have with the transistor that keep burning out and keeps the blower from working. I had it fixed in may 2011 now here in feb 2012 same thing 9 months later I HOPE I DON'T HAVE TO PAYFOR THE REPAIR AGAIN I GUESS WE WILL FIND OUT. IF IT IS GETTING THAT HOT WHAT IS TO SAY IT WON'T CATCH FIRE. RECALL THE PROBLEM AND FIX IT | |
| Dale | 2/13/12 |
| GM you have failed at supporting your customers. At the end of the day all mfgs have one issue or another. What separates the winners and losers is customer service. Nevermind the arrogance you have to ignore ongoing issues like the lifters in my silverados. I would stil be loyal if you were willing to provide some support. | |
| Bryan Brophy | 2/13/12 |
| I am writing letter because I want GMC to be aware of the miles on my suburban. I own a 1995 GMC suburban that recently passed 340,000 miles. All miles are original and other than a transmission problem years ago, nothing major has been done to it. We change oil around 6500 miles, and to this day it doesn't burn oil or there aren't any leaks any where. My suburban is getting tired and I'm thinking of getting rid of it. I have a 23 foot boat, and the burb has no business pulling the boat. Want to know if suburban is worh anything to GMC. | |
| Jeff | 2/11/12 |
| I have a 2003 Cadillac Escallade with only 92,000 miles & it's been a wonderful suv until recently. The transfer case began clunking & the dealer said it's a normal trait of the 6.0 AWD system. Shortly after that, it blew itself apart (great diagnosis GM). Then the engine started a loud ticking noise from the lifters during some cold starts & again the dealer said it was a normal trait of that engine & wouldn't hurt to drive. A few thousand miles later the engine spun a main bearing because an oring on the oil pump failed. New engine cost me $4,000 & GM wouldn't help me with the cost, even though they knew the oring has been a constant problem on the LS engines. Now the stabilatrak system & traction control systems decided to turn themselves off at 70mph, causing the computer to put the engine in reduced power mode & throwing the car violently into the the oncoming lane!! GM dealer has replaced throttle body, throttle positioning sensor & numerous other expensive sensors, but problem still exists. By the way, I've used 3 different dealers, so it's not just one incompetent dealer out there. I have 3 other GM trucks and they have been near flawless over the years. One is a 95 GMC Yukon 4WD 2-door with 300,000 miles on it & counting, a 97 Silverado Z71 with almost 500,000 miles on it that doesn't use a drop of oil!! What happened GM quality? Used To be "like a rock" but now more "like a turd", I just don't understand? My family owns 3 GM dealerships, so I've always purchased only GM vehicles. Although it will probably hurt some feelings in my family, my wife's next new car will be a Ford & the beautiful Escalade will be someone else's problem. It makes me sad to leave GM, but my wallet can't take anymore of it. | |
| Dee | 2/11/12 |
| Im ready to let fox handle this issue im very pissed about my chevy I had ty to contact someone & no one never contact me back now its time to reach out for answers else where | |
| Rob | 2/12/12 |
| I have a 2007 Chevy HHR with 28,000 miles on the vehicle. I purchased the vehicle September 26, 2007, new. About three weeks ago, while driving on the road, I lost the power steering and the light for the power steering went on. I turned off the motor and started again. It was fine for about twenty minutes, then it did this again and kept repeating. I called the service department of Mall Chevrolet and spoke to a mechanic. He told me there was no recall for the power steering and that the vehicle was not covered under warranty. He wanted me to bring the vehicle in for repair. Not trusting the dealer, I took the vehicle to my own mechanic who informed me the power steering motor was bad and needed to be replaced. A new part was going to be $600.00. Having just lost my employment I couldn't afford the cost, so he installed a used motor for half the cost. This is my sixth (and newest)Chevy/General Motors vehicle I have owned and I find it hard to believe that with 28,000 miles the parts are going to start going bad. If this is the case, the HHR will be the last Chevy/General Motors vehicle I will own. Has anyone heard of a recall on the HHR or similar models? | |
| Jesse | 2/12/12 |
| Well I have been a loyal GM customer for many years, having owned several GM cars which include a 1973, and 1977 chevy monte carlo, a 1994 chevy astro van, a 2001 buick regal, a 2001 chevy silverado, a 2001 oldsmobile aurora. I guess this proves my loyalty towards GM products. I'm usually not the one to complain but after having so many issues with three of the current vehicles, and reading that thousands of people are havinh multiply issues even with newer vehicles I felt compelled to share my experiences. I had some what good luck with the earlier models the 73, and the 77 monte carlos. But the 2001 Oldsmobile Aurora which by the way I really love the car, I've had several issues starting at around 30000 miles. Noises from the suspension when turning like a thump took to dealer under extended warranty, they advise that the rack & pinion needed to be replaced, along with the water pump due to a coolant leak, granted that the manufacturer advises that their coolant is supposed to last up to 100000 miles. Well after the rack was replaced the noise came back diagnosis intermidiate steering shaft replaced or lubrication required. Several of the electric window control motors had to be replaced, both front wheel bearing along with both front rotors, would not stay true no matter how many times I had them machined. Water in the front left passenger floor , or the trunk by the spare tire wheel wheel. Then the one that started around 90000, issues with the transmission shifting erratic intermittenly shifting. I read through several weeks of research that cars that have the T465E transmission have multiple issues. From bad Pressure control solenoids, to bad wiring hardness. Some sites suggest that after market shift kits tend to help, to replacing the sensors inside the transmission. Well I did the kit, first, that seemed to help a bit with the shifting but did not quite solved the problem completely, so I decided to replaced the sensors. The transmission shifted great for about a month then it started acting or shifting bad again not as often as before but the issue seems to be there still. Then an issue with the airbags, when making turns the air bag lights gets triggered, I heard that it maybe the clock horn ring. So many issues with a car that is under 100000 miles unbelivable, and so many people having the same issues with some many gm, buick, oldsmobile cars. I think that GM has lost a valuable customer, my next car(s) will defenitely be foreign, I understand that they also have problems but they are more reliable overall. I wish that GM would address the issues they are having and assist the customers that are having these issues so that they can reatain them as customes, because I would rather buy american then foreign but they (GM )needs to step and recall and assist in fixing the issues that comsumers are having with their products. Jesse | |
| Bradley Fenton | 2/9/12 |
| We bought a 2003 Chevy Silverado 3500 Duramax that we have had severe problems with the injectors!!! We have researched and know this is a manufacturing defect that GM is aware of as they already fixed all 8 injectors at 77000 miles. Now another 70000 miles and all 8 injectors plus 4 down tubes are now bad. The down tubes were supposed to be looked at the 1st time but there is NO RECORD of them being even looked at when the injectors were replaced. We have owned 8 GM Trucks over the years and now that we have spoken to the Chevrolet Rep they say they will only cover 1/2 of the parts and 1/2 of the labor of the Injectors ONLY. The bill for the injectors and down tubes total $5460.00 and they only want to pay $1560.00. THIS IS THE SECOND TIME GM that these have to be replaced at 70000 miles so I guess every 70000 miles everyone that owns a Duramax will be soaked for REPLACEMENT OF INJECTORS. If you go on the Duramax Forum online there are MULTIPLE PEOPLE with this SAME INJECTOR REPEAT PROBLEM!! Now we have spoken to Corporate this morning and they say they dont think they can get us any better offer. I DONT THINK WE SHOULD HAVE OT PAY FOR A KNOWN MANUFACTURING PROBLEM WITH INJECTORS AND DOWN TUBES that CONTINUE TO FAIL!! I worked for years for GM and have always backed their product 150% until now when they want to LAY THE RESPONSIBILITY OF THEIR FAULTY PRODUCTS with the consumer. This truck is USED IN OUR BUSINESS and I have been out of work for 3 weeks already!! You would think GM wouldnt want my truck sitting at their Service Center where all Buyers can see it DOESNT RUN!!!Yet they are saying they are giving us a very good offer for us to repair the truck but for parts that are continually failing I dont think the responsibility should be on us to fix the Injectors or Down Tubes!! I guess what the consumer thinks doesnt count!! | |
| John and Laura | 2/8/12 |
| What a shame!!! Poor standards poor quality and poor customer satisfaction! GM should learn from Apple-Steve Jobs! We purchased new 2008 Silverado 1500 and new 2008 Focus within. 2 months of each other. The Focus no major prob. The truck, constantly having issues...fuel cap or other probs where tank needs removed. Also a new reg maintenance issue "drive train clunk" we've been told its all part of reg maintenance like changing oil...hmmm, my other cars never neediest his type of repair (maybe u joints) never removal of train for greasing!!! Costly, every few months!!! Dealership says its normal,,,routine for all... Oh not to bring up issues w dual heating system,,, a mind of its own!!! It's a shame cuz we really love new Camero...guess not | |
| Brandi | 2/9/12 |
| I have a 2011 Chevy Camaro V6, I bought it in September 2011, oddly once the weather got cold out my blinkers would not work, this is the 3rd time i have had it in the shop, total of 3 weeks labor and driving a piece of crap Malibu and they cannot figure out what is wrong with it, they hooked it up to the WONDERFUL diagnostic machine which states it is the body control module, it was replaced twice and reprogrammed SO they said and still the blinkers will not work when the weasther is below 50 degrees, once the car is driving int he cold weather for fifteen minutes or so and is warmed up they miraculously WORK! they said they have NEVER heard this problem yet in the camaros. What I am worried about it now they are messing with OTHER parts....and maybe messing more things up, they have this week and if its not fixed, I am demanding a new one, I have a baby in the back seat, i cannot drive around with blinkers working 'sommetimes' for the fear of getting in an accident, which would be a HUGE lawsuit. So has anyone had any problem like this??? | |
| william | 2/6/12 |
| Hello has any one bought a 2011 cruze and have a very bad smell when the heat is on like antifreeze I am very worried about ourselfs and my grandkids in the car if anyone knows what this is and how to fix it please let me know very concern!!!!!!!!!!!!!!! | |
| SARAH FROM FOLSOM CA | 2/6/12 |
| To whom it may concern, I had bought my Brand new Denali in January 2008. I only have 60k miles on it. Since day one I had bought that thing I have had only but problems with it. I have always been a Ford girl, All of my work trucks are fords( I have a total of 7). But I said hey, I have heard nothing but good things about Gm. So for three years I would ask my husband to let me get a Denali, And finally he broke down and said yes, so I went out and bought one. Maybe it was just my luck to pick out the one that likes to break down or give me nothing but problems. I have an 87’ ford that gives me less problems then my 08’Denali. I just can’t believe how this brand new well 3yr old vehicle can do this. I bought a 05’ Ford truck in 05’(brand new) and the only thing that I had to do to that thing is give it new tires and new brakes that’s it. My 08’ Denali…new mounts, disable washer fluid warmer, new brakes (brakes only lasted 2yrs, new tires lasted only 2.5 yrs, new dvd system, I even took it in 2x cause of the transmission, electrical had to be re done cause the interior wires were deteriorating, back windshield wiper broke, back passenger door handle(exterior) had to be replaced, side paneling (exterior back driver door) had to be re applied cause it was coming off. These things were done not even in a three year period! And now every 4 to 5 days when I go to start my truck it’s completely dead. I have to jump start it. And NO I don’t leave the lights on interior or exterior. There is no reason my Denali should be doing this to me. I do all factory recommended maintenances on all my vehicles. I just think for the amount of money that I paid for this vehicle, I expected better quality. This vehicle was just slapped together. Don’t get me wrong it looks beautiful, and rides nice. But I think the most important part is how well it runs. This Denali SHOULD be reliable. And so far it has not. Im writing you for help and for future customers to come. | |
| Stu | 2/6/12 |
| I bought a 2011 Buick Lacrosse. Six cilinder, all wheel drive,with all the goodies.Have you ever rode in a car that has a slight jerk all the time? Well I'll tell you it is not enjoyable. I took it back to the place where I bought it,to be told everything is is spects. A $40,000 peice of junk. I drove a rental car while I was waiting for mine. It was a 2012 Buick Regal, a $18,000 car that rode like a dream compared to mine. I am going to carry this out as far as I can. Oh one other item. I get 13 M.P.G. not advertised 18. My 1998 Pontiac Bonevile rode better and got 19 M.P.G. and it was 14 years old. I wish I still had it. | |
| Brenda | 2/7/12 |
| So disappointed with my 2007 HHR, I agree with Linda. My Door handle broke on the passenger side and it scares me to death to think I might get into an accident or have to get out in a hurry. Just called the dealer and they say it isn't covered under my extended warranty....REALLY! I should have known! A piece of plastic breaks and they want me to buy a new door! $387.50 to get one door fixed and I know that in the near future the other one will probably break! This is something they need to recall!!! CHEAP CHEAP CHEAPLY made door handles. Anyboyd have any answers? | |
| Johnny | 2/7/12 |
| Your production of such an inferior truck is mind boggeling. I own a 1956 Chevy and a 1970 Monte Carlo. In my and other collectors opinion, 1970 was the last well constructed car you have produced. After seeing the Super Bowl ad about the reliability of a Chevy truck I laughed my *** off. Was that supposed to be funny? Anyone I know with a later produced Chevy truck are trying to get rid of them and buy a Ford. Hows that Hopey Changey thing working out for you? If there were a catigory of no stars you would get one. | |
| Charley W | 2/7/12 |
| Traded in my '05 Yukon with 60,300 miles which was rated at 14-18 MPG. My worst tank of gas ever was 14.5 mpg and on the highway my average ran 20 to 22 depending on wind and terrain. My new '012 Acadia was rated at 18 to 24 mpg. After 4000 miles my mpg averages 14.5 overall and 17.9 my best on the highway. Unfortunately I did not read that small, small print at the very bottom of the window sticker. Since then I have gone on the internet and WOW! I guess I should have checked this out before buying. On top of this I practically gave my Yukon away (it was perfect in every way) and I think I paid top dollar for the Acadia. The cars shift points are all wrong in relationship to load and accelerator position. Even forcing to a lower gear by using cruise control doesn't net me any improvement. I could love this car (never as much as the Yukon) but the chintzy plastic interior and the ho-hum attitude by GM re mileage means it's my last GM purchase. Does anyone care? | |
| Jim and Kathy G. | 2/4/12 |
| Wow, I cannot believe how many complaints against GM (but then again,not surprised) We have had major problems with our 4 1/2 yr old 2007 Saturn Outlook. Have spent hours upon hours bringing in and out of service and oh the phone with GM etc. This car is VERY UNSAFE and POORLY MANUFACTURED VEHICLE AND GM knows this but are unwilling to fix ur steering column even though we have been trying to get it fixed for two years especially while it was under the full warranty. Also they refuse to pay for the Airbag sensor to get fixed as well and we have had two years of problems with this too. The transmission completely went out so they are fixing this (of course they are, it's still under the powertrain warranty) How many 4 1/2 yr. old vehicles transmissios go out? It's actually been going out for years. Also have had mulitiple electrical problems with this car and repeated leaks, especially oil leaks. As we speak, the car is in the shop for the tramsmission and leak. We have been pleading with them to fix the steering column and airbag sensor because these were issues LONG BEFORE our warranty was up (we have all service documents) They havenat even called us back. The only call we have received is to pick up our UNSAFE 2007 SATURN OUTLOOK and also the rental car co. to return the car. This all actually happened yesterday when our city was under a total BLIZZARD in Denver. GM didn't have the guts to call us, but had the rental car place call us. We are still fighting this and will continue | |
| Kip | 2/4/12 |
| I will say even tho my 2011 Malibu had an issue with the ECM connector fretting(corrosion) & the car died & wouldnt start,I called Roadside assistance & got towed to a dealership I used to work for. Didnt know anybody there(dealerships have big turnover in personnel) but they handled the deal & got me back on the road quickly. Wasnt in a hurry cause I have a 2001 C2500 work vehicle as second vehicle(which has been awesome with 155K w/ no problems). Both vehicles I love,have never owned anything but a Chevy & probably never will. All that said,having been in the Car biz as a parts guy, a lot of you folks dont have a clue about cars. If it has moving parts or electrical stuff,its gonna go bad at some point. I understand that it's inconvenient when your car breaks down. I KNOW! But like the guy whining about the Bumper-to Bumper warranty. Why dont you read your owners manual or research BEFORE you buy ANYTHING? The B-B warranty(100K) is drive train only. Trim & a lot of the electrical things arent covered. They are up to 36K or 3yrs. Extended warranties are kind of a scam,as they cover the same stuff as the B-B warranty & some odds & ends that arent covered by B-B,just not everything. Warranty doesnt cover maintenance either or body damage. We have had people come in & say its under warranty & want the oil change for free. Or wreck one & think its covered under warranty. I have seen it all. Most folks walk into a dealership & think they know everything about a car cause they worked on one back in 1979. I dont even work for the dealers anymore but I do understand ALL cars at some point are gonna give up something. DEAL WITH IT! Dont be an azz with the service & parts guys cause they can put you on the back burner & do if your being a jerk to them. Good luck & do some research as I have done to find this page. Its out there. | |
| Bernice Mekita | 2/5/12 |
| I wish there was a rating of 0 stars for your decision to move even more production out of the US. Great way to thank the American people for their bail out money! All American car Maker..... I guess not | |
| Danny Tibbits | 2/2/12 |
| I have a 2011 Camaro v 6 it's been in the shop more than i have had it!!! It has a bad vibration at 1200 rpm's Or at 40 to 50 miles an hour they have replaced all kinds of parts underneath the car then in. DecemberChevrolet egknowledge that there was a problem with a certain amount of the 2011 camaros v6!!! It has been back to the service department 3 times now and it still not fixed. Then to day I get a call from the service manager And he told me basically chevrolet is not going to do anything and that I would have to deal with it!!! I GUESS IT'S TIME TO GET A LAWYER!!!! | |
| charlie | 1/31/12 |
| 2003 gmc sierra 1500 work truck 4x4 2/01/12 brake line rusted out @less than 50,000 miles, replaced it last summer blew thru red light due to brake failure(more rusted lines)thank god no wreck 57,000 miles got truck back today with $500 bill,local garage did a great job for me. brakes still feel like sponges...brakes have NEVER felt right on this truck. I've owned gm products since my 66 chevy 2(nova),is it time for a ford ranger? | |
| Mo | 1/31/12 |
| as a proud citizen to be an american, I traded my New Honda for a new american car (Chevy Cruze)! wow that was the biggest mistake in my life and deep regret. the problems started from 2nd day: issues with transmision, steering wheel, heat, engine does not warm up fast, times, noise inside.... I drove to Detroit twice, I meet with GMC quality production who stated that all issues will be resolve! of course nothing fixed and dealer not able to resolve the issue! that's ashamed. Thank you GMC for waisting my time and money. I am working with my attorney to file a law suit against GM. | |
| JIM COX | 2/1/12 |
| MY WIFT AND I HAVE 3 IMPALAS AND MY SON JUST BOUGHT A 2010 . OUR 2007 IMPALA IS A PIECE OF CRAP . GET MORE B.S. FROM TAYLOR CHEVOLET THAN I CAN HANDLE . THIS CAR SURELY SHOULD BE COVERED BY THE LEMON LAW . DRIVEN CHEVYS MY HOLE LIFE MY FATHER RETIRED FROM WILLOW RUN B.O.C. HE ALWAYS DROVE A CHEVY . NOW I'M NOT SO SURE I WILL DRIVE ANOTHER . AND THEY SAY WORD OF MOUTH GOES A LONG WAY , WELL HER'S THE FACTS TAYLOR CHEVOLET WILL SELL YOU THE BUT GOOD LUCK DEALING WITH THE MAINTANCE DEPT. THEY TELL SO MANY LIES THEY HAVR=E TO TURN SIDEWAYS TO GET THERE NOSES THROUGH THE DOOR . AND THEY HAVE THE NERVE TO ASK WHY I'M MAD ........... DONT BUY FROM TAYLOR CHEVOLET ..... | |
| Lo | 1/30/12 |
| I love my 2010 Terrain first of all. I'm complaining as to why would this vehicle need a radiator. I found out through the dealer, there is a crack in the radiator, and fluid was leaking. My heat inside kept being cold and I couldn't figure out why. I purchased my car NEW in Nov 2010 off the lot when it first came out. It's regularly maintained. I'm thinking the radiator has to be defective or something. | |
| Step12 | 1/30/12 |
| I finally could afford buying a brand new vehicle and bought a 1995 Saturn SL2. Right from the start the problems popped up. Driver's door leaking at the seam, having to replace the shift / key lock linkage MANY times, full dash cluster vibrating like a hornets nest (it came back and Saturn said they would NOT replace it again), muffler tail pipe hanger, alternator, etc. And the FINAL thing was ALL rotors needing replacement at 23K and the front needing replacement again at around 34K. I had an Oldsmobile Firenza and that was a piece of junk also. I now drive Toyota, it's where I was before trying GM, and it's where I'm staying. Matter of fact, the wife had a Blazer that "locked up" the cruise control on I-90 in NY. She had all the shoes and pads gone before she could get it back down from over 80 to the shoulder. The dealership would take no responsibility for the damage / repais. I told her to go Japanese and she got a Honda CRV that she gave to her son after it had 130K and it was STILL running great... | |
| Kenneth | 1/29/12 |
| I have a 2010 Chevy Colorado ,this has been the worst car I have ever owned . My first issue was with power door locks locking and unlocking by themselfs.Issue was. Fixed warranty expired at 36 k truck was fixed in Florida had to go back to NY now only one door unlocks when you put truck in park have to unlock manually. Now a new issue I have 51,000 miles and now my check engine light is on .One would think paying over 20 kfor this truck with only 51 k should be any issues. Feel like I have brought a lemon. | |
| SAM | 1/26/12 |
| I OWN TH 2011 GMC ACCADIA AND IT IS THE WORST CAR I EVER HAD. THE ENGINE SHUTS OFF EVERY TIME I PUT IT IN GEAR THE REMOTE STARTER WONT WORK ANY MORE THE BRAKES FAILD SEVERAL TIMES ( CAN YOU BELIVE IT ) THE HEAT HAS A VERY BAD SMELL THE CAR HAVE ONLY 4800 MILES EVERY ONE DONT PURCHASE ANY GM CARS THEY ARE NUMBER ONE TRAGIDY | |
| Charles Watson | 1/26/12 |
| I purchased a 2011 Chevrolet Durmax. I purchased this vehicle because I had owned a 2002 GMC Durmax. The service from it was great for 171,000 miles. The unit I purchased was a fleet unit from a national rental company. I asked for a car fax since I do not normally buy like this and did not get one. I had the truck a week setting at home after buying. When I returned and started driving it I got a exhaust fluid quality poor. I put in DEF fluid purchasd froom the dealer and it did not go away so I took it to the dealer and the made appointment for service. They checked said fluid was good and reset computer. ECM codes. I drove it about a week and the message came back they said they needed to order parts so I waited and when they came in I took it back and they kept it about 4 days had trouble getting codes to reset after performing what GM said to do. I got truck back and after driving it a couple of days the message came back and it has been in the shop about 9 days so far with the same message. I told them I really did not want it back because at this point I do not trust it, but the dealership so advised me that i owned it no matter what. In 1999 I bought a Nissian Pathfinder and it had problems in the trans. When I took it to the dealer he told what they would do to fix it and if I did not agree then it was my problem and I said I hear you so hear me I will not buy another one and I have not. I hope the the new GM compan does not feel the same way about the issue. | |
| mark | 1/27/12 |
| I have a 2003 silverado 1500 I thought I was upgrading from my 1995 silverado 1500 but I was wrong my 95 I had for 5 years and no problems,just the body was falling off so instead of fixing it i went and out and got my 2003 I'm still kicking myself gm has gone down hill and they don't even care. It seems like every weekend i need to fix something. My question is,why are we paying more for less? is it our fault, we want higher pay, shorter hours and faster delivery.Do we stand up and say enough we want quality or keep your cars!Or do the car companys say kiss our *** we are about a great product and not rushing things out the door just because you want it now.Maybe its because if you look at the parts on american made cars how many are made in good old usa. Well I don't know what the problem is but I'm ready to go back to the 50s 60s and 70s when the people of the car companys cared about their product | |
| Paige Critchley | 1/25/12 |
| Let me tell you about my GM Lemon!! I have a 2011 Chevy Duramax LTZ 4X4, crew cab. I have filed for a lemon on it and have gotten no where with GM. You cannot even get a phone call back when promised. I have filed a complaint with the BBB and now I am still getting the run around from GM. I have a GM rep that won't return my calls, a district Rep that put a computer in my truck and won't return my calls, and a truck that leaves you stranded when you drive it and has a SAFETY issue!!! Issues: *Truck will rev up to 1400 rpms and jolt forward while stopped at a crosswalk/interserction. *DEF (diesel exhaust system) has failed numerous times. Replaced tank and still issues. *Interior lights work when they want to. *Issues with Traction Control system. *Idle issues. *Truck totally lost power when cruise was set at 73mph. I am sure there are more items that I haven't listed, but this is the majority of them. GM does not care about the safety issue of the truck jolting forward and have blown me off for 7 weeks now. I have a computer installed by a district rep and cannot even get a call back from him either. My guy at the dealership in the service dept has since quit and I have no one to contact there either now. | |
| Judy. | 1/25/12 |
| My daughter is the owner of a 2011 Chevy Diesel Truck. She has had so many problems with it, including when she stops at a light it will rev-up and if she does'nt have her foot on the break it can shoot forward. This is definitely a SAFETY issue. Even the Rep. that put a computer on her truck does'nt call back. The Dealership won't work on it anymore until the Rep. calls back, it just goes round in a circle. She has had NO help from GM they just keep telling her they will call back, which they never do. There Customer service is USELESS and they certainly do not stand behind there products. They just want to sell the vehicle and then forget about it. | |
| SHEILA MORROW | 1/23/12 |
| I'LL LET YOU KNOW AFTER I VISIT ANOTHER DEALERSHIP TODAY. ELDORADO CHEVROLET IN MCKINNEY TEXAS IS SO LOW IT DOESN'T EVEN RATE POOR. | |
| Jerry | 1/21/12 |
| I have owned a number German, Japanese, US and Swedish made cars, but the best cars of all cars I've owned (in total 26 cars) in terms of combination of quality, driving fun, safety, reliability and economy have been the Swedish made Saabs. It is a very big shame that GM is actively acting in a way that makes it impossible to manufacture the current 9-5s and 9-4X model, should the company get a new owner. I am so upset about this that I have decided not to purchase any GM cars anymore, so in stead of a Corvette as a sports car I'll likely buy a Porsche next time. And my 1997 9-5 Aero will NOT be replaced by a GM vehicle!!! Still loving Corvette but my love to Saab is stronger. NO MORE GM!!! | |
| WWilder | 1/21/12 |
| I have a 2-month old Cadillac CTS that stopped dead when I was driving 60 mph on the highway - No power, no dash, nothing. Luckily it was a holiday, so traffic was light, and I was already in the right lane, so I was able to get the car off the road. The dealer couldn't find a problem. They downloaded software and told me the car should be okay because new software solves most problems. They're very cavalier with my life and the lives of others on the highway driving alongside me! I called Cadillac Customer Assistance, and 1 specialist told me we have to wait until the next time this happens, and they'll look at it again then. Another specialist told me to have faith in the dealer. This would be comical if it weren't deadly. Shame on GM, and shame on Cadillac! | |
| Char | 1/21/12 |
| I have owned GM vehicles for years and currently own a 2003 Avalanche. The only problem I have had in the last 9 yrs with this vehicle I purchased new, is with the steering shaft. That has been replaced 3 times with little hassle. My next purchase was a 2008 Silverado Z71 that my son takes the loan payment responsibility for. When we were looking for a vehicle for him, we went to a few dealerships and settled on a local one here in Ohio. A few trucks that we looked at were pretty pricey, and as we were about to walk off the lot, a salesman approached us and said he had a "new" 2008 Silverado he wanted us to look at. When my son and I took it for a test ride we noticed the odometer had 483 miles on it, so when we returned to the dealership, we asked why so many miles if it was a "new" truck, and he replied because it was a demo but that we would get 5 yr and or 100,000 mile bumper to bumper new vehicle warranty, so, we decided to purchase the truck. Lately the lights on the dash will go out, along with the radio and we notice that the voltage gauge will fall way low then jump back up high, so we took it to the same dealership we purchased it from, thinking it would still be under warranty, since the truck is only 3yrs old and has only 21,000+ miles on it, and have them figure out what the problem was. We were then told that the diagnostic would be $100.00 and if anything was found to be defective there would be a bill for parts. I stood there confused and said, excuse me, but this truck has bumper to bumper for 5 yrs or 100,000 miles and the serviceman said no, your warranty was up, Sep. 2011 and the bumper to bumper is only for the power trane, says so right here, as he shows me this typed up piece of paper. We went back and forth about this warranty issue for about 10 minutes with me ending up telling him to get my truck out of his service dept., I will be taking it to my mechanic instead. I recently found out that this truck was NOT and demo, but a used truck that was purchased the month before we saw it and the same day the salesman showed it to us, the owner had traded it in for a smaller, better fuel consumption vehicle and that the salesman actually gave us a USED car warranty for 3 yrs., or 30,000 miles! I think it is appalling that these salesmen can give a line of BS to hard working people who entrust their hard earned money to these guys to be honest. When we purchased this truck, the economy was starting to worsen and the automotive industry was in shambles, so they claim, and I would be willing to bet my son and I are not the only ones who got screwed over by salesmen/dealerships around that time. I will be taking action on this issue and if it turns out my mechanic finds a problem and I have to flip the bill for a electrical problem on a truck that is only 3 yrs old with only 21,000+ miles on it, I will pursue this with General Motors, the BBB and if need be, consult an attorney. The salesman handed us a lot of BS, but this is one customer that will make enough waves about this issue until I get some satisfaction. My son works too dam hard, and pays a insane interest premium monthly to keep this vehicle and I am not about to stand by and allow this company to pull the wool over him! There should be a law against this kind of wrong doing towards hard working people who entrust these dealerships to be truthful when selling their products to customers. Customers who are the ones responsible for the insane commissions they make on each vehicle sold! I would encourage anyone who has been shafted by a dealership to take action also. If enough people will file complaints against wrong deals and follow through with those complaints, there's a good chance GM just might take some action. They will only hurt themselves if they allow these shady salesmen/dealerships to continue these rancid dealings. | |
| Linda | 1/20/12 |
| We have a 2007 Chevy HHR, both inside door handles in front are broken and you have to roll down the windows to get out of the car. Whar if there is an accident, or even worse a fire and you cant open the electric windows??? Will it take this to happen before they recall this car to have this taken care of. You can believe it will happen.. | |
| | 1/21/12 |
| I have a 2006 impala SS. It is beautiful car. It has 112,000 miles on it. Me and my girls drove it from California to Florida to Tennessee back to California . It has had a few issues in it's life but the stranges one it had was about a year before the trip the tranny started slipping when you would turn right or left from a stop. Then the gauges started going wacky. I was stumped so I had a shop look at it. They just wanted to throw parts at it to fix it . So I was like screw that. I did some thinking and realized my battery was kinda weak. I tested it and sure enough it was bad. I swapped it out cause I figured I needed a battery anyway and maybe the low voltage is messing up the sensors. Sure enough it fixed the problem. I have put ten thousand miles on the car since. Weird just thought maybe that would help someone. | |
| Erik | 1/19/12 |
| Well, unlike everybody here ( I think ) Since 1993, I've owned 5 Suburbans, 2 Tahoes, and a Silverado 2500. I still own the 2001 Tahoe and the 2001 Silverado 2500. I owned a landscaping company and worked the heck out of my 6.0 liter in this truck pulling 8,000 to 12,000 lbs on a daily basis for 7 years. I now have 331,000 miles on it and have yet to do anything to it other than normal maint. It's as strong and good looking as it was the day I bought it with 30,000 miles on it. The Tahoe now has 250,000 miles on it and you can't hear it run it's so smooth ! Again I have done nothing but normal maint. on this truck. My wife and I plan on keeping these trucks till the wheels fall off just to see how far we can take them, after that two new ones !! All of my Chevrolet trucks have been the same way, perfect !! So, with that said I don't know what you guy's are doing with your vehicles but for me it's the best vehicle out there! | |
| Bonnie M | 1/13/12 |
| I purchased a 2009 Buick LaCross new in March of 2010, and have kept it well-maintained. In June of 2011, the car began to suddenly stop running - even at 60 mph on a major highway. The dealership wasn't able to find anything wrong, and the car didn't keep the codes. This same thing has happened numerous times, and to date the car still won't keep the codes, and no one can find out what's wrong with it. This morning I was nearly killed because it quit running - luckily, I was able to wrestle it to the side of the road. After 15 minutes, and four tries to get it started, I was finally able to get on my way. I filed a complaint with General Motors in October or November, who said "Gee, we're sorry for your inconvenience - let's give you a year of routine maintenance". The vehicle has been to the dealer several times for the same problem, and the results are always the same. The car is defective, and is a lemon, and GM doesn't care. I've owned GM products since 1998, but will never buy another one, considering that GM doesn't care at all about its customers. My fiance and I are contacting them to let them know that if anything happens to me or anyone else because this car fails without warning, my estate will sue GM for wrongful death. | |
| Richard Baker | 1/14/12 |
| I have a new 4x4 emblem which I invented and I don't know how to submit to GM without somebody grabbing a copy of it. It is very unique and if you are interested in it maybe somebody could call me and we could talk. IF YOU ARE NOT INTERESTED IN IT I WILL GO SOMEWHERE ELSE. i HAVE ALWAYS BEEN A GM MAN. I hope somebody takes the time to read this. | |
| Marlene Weichmann | 1/14/12 |
| Placed an order for a 2012 Chevrolet Equinox in November after you decided to start producing red ones. I ordered one with a few extra options. The dealer could not find a red one with those options that was already built. I waited weeks with no answer when this car would be built. Dealer also tried to get an answer. Dealer finally found a red one that was acceptable so I'm happy about that. Contacted customer service to try to get an answer as to why the order was never picked up from Chevrolet. After many days of "investigating" they tried to tell me they were not producing red cars at that time. NOT TRUE! I could have gotten a different model of the Equinox in red. What gives? They're reasoning is very flawed. Was only trying to get a reasonable explanation as to why the car was never built. Terrible way to do business. | |
| annie | 1/11/12 |
| Saturn design flaw in cylinder head Over 300,000 cars out there waiting for this to happen. Of course the cars are old now but still have low mileage under 100,000 . Saturn extended the warranty to 100,000 miles but to find some one at GM to honor this? My cylinder head went at 75,000. Saturn issued a tech bulletin how to fix... Saturn engine design the worst... Body excel no rust. Was mgmt out to lunch when this engine was designed? I want to know who will honor this warranty? My wish is a new cylinder head, water pump, timing chain, from GM> I will pay for labor | |
| heather rowe | 1/12/12 |
| I have a 06 HHR. Bought it bout a yr ago. It has starting broblems. It goes into battery saving mode all the time. I have 2 jump it several times a week. Had battery tested 3 times and its good. Front end has popping sounds. Breaks pull. Power steering fuse blows all the time. And this morning my key wouldn't come out of ignition. Apperently I need 2 replace my shifter to fix that. This car has had nothing but problems. I will not buy another chevey. U would think there would b some kind of recall on at least some of this. But not one. I hate u chevey. | |
| JAM | 1/12/12 |
| 2007 purchased a 2007 Chevy Trail Blazer which up to recently was working fine. Last summer I filled my gas tank and the fuel light went on indicating car was low on fuel. It has been on since. I called Chevrolet and they mentioned that was the first they heard of it. While researching the internet, I found that this problem has been occuring since 2002 on this type of vehicle. I asked if there would be a recall and they advise negative. Last month, after my warranty had expired, I received a letter from Chevrolet advising that "in some vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate". Basically they admit is a factory defect. The letter continue to advise that as the owner I vcan have the vehicle repaired and they would reimburse half the cost. No wonder they had to bailed out. They have no sense of customer service. I have since, and advise the readers to do the same, contacted the NHTSA and filed a complaint. Chevrolet should do the right thing and recall / repair all these vehicles at their expense. Loyalty is out the door with them. Next time I'll but a foreign car. | |
| Becky | 1/9/12 |
| I have a 2006 impala lt ,at first I loved the car but it has turned into a nightmare ! Two monthes ago the water pump blew in the middle of a busy intersection not fun . That was nothing compaired to the DEATH TRAP it turned into, after pulling off the highway (thank god) on to a side street with a speed limit of 30 the car straighted jerking back and fourth along with the dash flashing that I was doing 107 mph seconds later thhe whole front end locked up in the middle of the road ! I'm very thankful it was nine in the evening so the roads weren't busy bc I don't even want think about the accident it could have caused . But it lives up to like a rock bc it is sitting in front of my house like one bc the transmission is destroyed bc of the speed sensor that failed bc it was manufacterd poorly . Way to go GM YOU SUCK !!!!! I can't wait to get another honda | |
| rosa Atl ga | 1/5/12 |
| We have a 2006 hhr (bought brand new), bought it in 2005, only has 49,000 miles, and since then the inside handle to the drivers door broke off, so I have to roll down the window in order to open the door and get out. We have hard shifts, the engine light and the tire traction light is on. Took it in to get serviced and they cannot find what is wrong with the car. Drove it 1 year until a loud roaring noise started up. My car sounds like a loud motorcycle. My family can hear me comeing home, 2 streets away. A car with only 49,000 miles should not have a CATALYTIC CONVERTER ISSUE AT ALL. I was baffled as to why chevy would sponsor such a car with so many problems. Every web site I enter that discusses a 2006 hhr, all have the same issues. WHY? Never again will I be fooled. Makes you want to purcahse a foreign car from now on. They may appreciate my business more! CHEVY YOU SUCK! | |
| Dana Every | 1/5/12 |
| I own a 2005 Dodge Magnum 3.5L, that I bought used within the last year. I have been having an issue with the headlights, as well as interior lights, flickering and cutting out intermittently. After much trouble shooting, I have learned that this is a very common issue with this model, and the cause of the problem is a faulty program initially installed on the Powertrain Control Module. (Possible code P0563). The fix for this problem is to have the PCM reflashed. I would consider this a safety issue, especially taking into consideration, the first time it happened to me, I was driving on a pitch black highway with my young son. Having to pull over blindly and place my emergency blinkers on. Is there some kind of recall on this problem, and if so how do I obtain the needed paperwork to have it fixed. Please contact me at danaevery1107@gmail.com Thanks for your assistance! | |
| J.W. Yarbrough | 1/5/12 |
| The company I work for purchased a New 2011 GMC pick-up. 17000 miles later it began running funny. I took it to the Dealership it was purchased for warranty work. I was informed the wiring harness is not covered with the "bumper to bumper" warranty. I called the phone number for complaints in the owners manuel. The first lady I spoke with was very friendly and helpful. She call me back the following day. She needed to get in touch with the dealership. 7 days later, I received a call from another woman. She was the most rude person,(most definitly not a lady) qI have ever dealt with. She told me there was no one else I could speak with, or no other imformation she could share with me. According to her, she was the top of the heap and the final decision maker in this matter. The dealership gave her a song and dance and that was that. Did I mention that in between time of purchase of new vehicle and warranty, the Dealership was sold to a "FORD" Dealership !! That's right. In good faith, we purchased a GM product and Ford calls the shots. If this sounds unbelievable, call Permian Ford or Permian GMC - Cadillac in Hobbs, New Mexico. I would rather drive a Yugoslav than a Ford or GMC for that matter. This sure opened my eyes about what was once a great American company. Sad | |
| Rockland Kent Caligiuri Jr. | 1/2/12 |
| To whom it my concern, I own the 2012 GMC Sierra 1500 Hybrid Truck I had it serviced at the Hardin GMC in Orange Ca During the service they informed me the tire wear on the front tires were so worn that I needed a front end alignment and two new tires. I said that is BS and not only was I a Mechanic for Mercedes for 5 Years I have owned a lot of trucks running my telecom company over the pass 22 years and never seen that type of wear after only 24,000 miles The only place that the tires are worn is about 2 inches on the inside of both tires exactly the same on each. I had them put the worn tires on the rear and the good condition back tires are starting to wear just like they did before. This is not from not rotating the tires this is not having the proper alignment from the factory I need someone from the Corp office to call me about this 877-529-4746 Rocky | |
| Margaret | 1/2/12 |
| We purchased a 2007 Chevy Impala LT in December of 2008. It is by far the worst car I have ever owned!!!! Where to start....it had 34000 miles on it whe purchased it only has 75000 miles now. We had to replace brakes and tires within the month,need new brakes again. Of course warranty is expired now! Has been in the shop 9 times for the heat and still not fixed. When the car is in idle it blows out cold air. They told us this is a common problem with impalas and to just bring it in and they will not charge us. However, when they fix it the heat works for a couple weeks then stops working. I use my vehicle for work and do not have time to take my car in to the dealership . Especially, for them to have for a couple days ,just to give it back when it's not fixed. We also had the power steering replaced within 6 months of purchasing. They had the car for 10 days trying to get that fixed. Power steering is going bad again at this time. Replaced the water pump 3 months ago. The radio no longer works, then the cd player stopped working. The stereo still had power, but drains the battery. After replacing the battery for the 3rd time, the dealership realized it was the stereo , however doesn't work, that is draining the battery. They wanted 600 (estimate) to fix the stereo to keep it from draining the battery. We just took the fuze out. Problem solved, just no stereo. Luckily , I have an IPod. Trunk light will not work, have replaced the bulb and of course still not working. The car drives rough , definitely not a smooth ride!!! At this time my crappy car, that I absolutely hate, needs brakes (again) , the heat fixed(again), new tires(again). Forgot to mention,the rear defrost doesn't work. That has been fixed 2 times, needs to be fixed(again), the stereo doesn't work. I have only put 40000 miles on it since purchasing it 3 years ago. The only place this car needs to go is the junk yard. Because of the issues with the car, when a car fax report was pulled, we can't get enough out of it to trade it. That, was going to the dealer who sold us this heap of junk. I refuse to do anymore repairs on this car. For the most part it sits, while I continue to make the car payments to get the balance down so I can get rid of the car. Funny, they can acknowledge the car is a real piece of ----, but, refuse to do anything about it. I will never by a Chevy again!!!!! I work as a loan officer and finance cars daily. Anytime I come across someone wanting to purchase an impala, I let them know about my issues and how I'm stuck with this car and have never been able to get anywhere with my complaints. I let them know , just do your research on the Internet. Impalas don't have good reviews, had I done that first I never would have bought mine. In the mean time I will continue to discourage anyone from ever purchasing a Chevy!!!! | |
| A Canuck | 1/2/12 |
| Was looking for a new crew cab model fullsize truck. Great year end rebate for a GMC sierra 1500. Liked the truck, however, wife noticed the small size of the rear seat headrests. When I adjusted them for my hieght 6', noticed that leaning back against the headrest caused it to simply slide down to the lowest position as it does not lock in place. Considering the location of the rear glass window, THIS IS A SAFETY HAZARD. A rear end accident is likely to result in whiplash and possibly greater injury fromhitting the rear glass. This was a show stopper for me. When raised with sales staff, response was simply that no one had ever brought this up as a concern and there was nothing they could do about it. Most of the other full size truck manufacturers have a much better properly sized headrest that is adjustable and locks in place. | |
| James | 12/30/11 |
| GMC STINKS and so do the Headquarters!!!!!! I WILL NEVER PURCHASE A GMC TRUCK EVER EVER AGAIN.... I HAVE HAD NOTHING BUT PROBLEMS WITH MY GMC SIERRA TEXAS EDITION... WHAT A BUNCH OF QUACKS!!!!!! THE LORD WILL DEAL WITH YOU PEOPLE!!! | |
| stephen wells | 12/28/11 |
| I'am totally disappointed with gm and all of the problems i have had with my wife's 2001 monte carlo ss lack of power ,false codes and money spent on parts unnecessarly needed... And most of all not recieving the service bulletin or silent notice of Catalytic Converter PROBLEM .GM SAYS that a letter was sent out to all owners is NOT TRUE .We did not recieve one and are now 230 miles over 120,000 or 10 years and was told it is out of warranty .I own several gm cars 70 and up this 2001 monte has to be the worst !!! GM.. YOU STATE YOUR SATISFACTION WITH OUR PRODUCT IS VERY IMPORTANT TO US . WELL WHAT CAN YOU DO TO MAKE ME SATISFIED? It is in the shop having a new cat put on right now at my wife's last bit of savings and she is not happy she hates this car. | |
| Tina Ross | 12/23/11 |
| Bought a 2011 Chevy Malibu LS, WORST MISTAKE I have ever made!!!! This vehicle was purchased in 8/2011, this is 12/2011 and I have had my vehicle at the dealership service dept over 5 times for the same problem, and that is my car wobbles and has a vibration really bad. They have replaced two new front tires, right axle, rotation, balance, and alignment, the problem still exists!!!! At my witt's end with GM. I owned a 1984 Monte Carlo and never had any major problems out of that car. I miss the times where when you purchased a vehicle, you knew you were getting quality, now you get crap instead. Poorly built vehicles. Very disappointed with GM, I should have stuck with a foreign car!!! SAD :o( | |
| cody anastasoff | 12/25/11 |
| I have owned gm cars and trucks from the age of 16 and I will never own another I promise! I have owned four trucks and 2 yukons and have had to put transmissions in every one of them! Ya build like a rock that sits in my front yard for decoration!!! I have had three 4l60e's in my current suburban and tomorrow I have to get started pulling the current one out and it only has 2000 miles from the last rebuild, and its not the tech cuz he is a gm mechanic! Any gm product that has a 4l60e or 4l65 is junk and I am sorry for all the hard working people getting DICKED out of their hard earned money because gm has the mentality of who cares if we don't sell any vehicles the hard working people will bail us out! We also don't care about building the best product that the American people can buy because if they have to continue putting transmissions in their cars and trucks we still make money and they also know that the American people will get tired of fixing their cars and buy a new one! Well let me tell you what I am done playing this game, and I will NEVER OWN ANOTHER GM PRODUCT! SEE IF YOU UNDERSTAND THAT! Hope all of you gm big wigs are having a good Christmas cuz I am having one hell of one stranded 6 hours form home with my wife and kids on Christmas because you insist on selling JUNK!!! Thank you and Merry Christmas! Enjoy it because the time has come for the gm giant to be brought down by David! The little man buys your products and keep it up and the little man will go elsewhere and see how helps your business! | |
| Alex | 12/26/11 |
| I don't know wy company's buy chevys and fords the transmissions brake down paint star to fall off inside and out side my company has over 30 truck and there a junk air bag light on Gage's don't work they drive like there falling apart just bad will never end then they complain wy people buy china cars | |
| Cora | 12/21/11 |
| GMC Sierra, I have had 2 months with several issue- transmission skipping and cruise control wont work. I have had in dealership 4 times and all they do is test drive and say it's normal. What a piece!!!!! They do NOT stand behind their warranty! Call GM and all you get is run around! I WILL NEVER BUY GM and anyone that asks I will have lots to say!!!! I had a GM vegicle years ago and never went through this. | |
| Ruskin fella | 12/19/11 |
| I have a 1988 Monte Carlo SS the anniversary edition with the Hemi engine I bought this car when I was16 and am still driving almost every week I have a company car si I dint drive every day I have been reading posts on this site and can't belive what I am hearing chevrolet and especially the Monte Carlo with the Hemi engine from the 80's are some of the best and durable cars ever built my engine is mostly stock except for the blower. I don't care what people are saying when I am driving down the road and hit the switch for the blower to come on look out you can't see nothing but my tail lights Chevy Thunder for ever. And yeah it's got a Hemi 350 sbc | |
| ron childers | 12/20/11 |
| I have always been GMC untill the buyout of which you guys took the hard earned moneys from hard working tax paying not on gov lazy income income But what really got me was the way you got away with putting people s lives at risk and others around while going down the road in death trap of a shit peice of a auto you have no shame if you did you yourself would drive a 06 cobalt take your children on a 600 mile trip . THIS HAS REALLY SHONE ME CHEVROLET IS NOT THE AMERICAN WAY | |
| twintwo | 12/20/11 |
| 2005 Chevy Trailblazer= Problems 1. Gas gauge does not work. This was replaced while unere warranty lasted less than a year. No Recall. 1. Gas guage goes haywire with warning at anytime. No recall. There are others with these same problems. No recall. How can so many people, that live all over the country, have the same problem and still NO RECALL. This is a corporate problem that the corporation does not want to take responsibility for. And we say buy USA. I am so disappointed in buying at home and getting not help. This was my first buy at home. What will I buy next time(soon)? Of course what I bought before Toyota! | |
| Jas | 12/12/11 |
| Dear Sir/Madam, Please note that we are a company who are using Yukon and Tahoe vehicles. We have came across something that is weird regarding the real speed for a vehicle that is reflected on the speedometer in those vehicles. As HSE manager in my company I am faced with the fact that other employees are complaining of vehicles being set to 10km/hr less than a real speed measured by a GPS device, taking in consideration the communication time between a satellite and a GPS device. For example a vehicle's speedometer is reading 100km/hr where the GPS speed is 90km/hr. The question that I am looking for an answer for it is "Is this is true? Or is it just that some vehicles have a problem where speedometers do incorrectly reflect a miscalculated speed ratio?" I will highly appreciate your feedback as we are using speed monitors where they are set on a country speed limits. Please e-mail me your feedback to: jaodeh@gmail.com Many Thanks and have a good time. | |
| Mandy | 12/14/11 |
| We just bought an 03' pick up from my local dealer in September. It has been in the shop three time now and the transmission needs to be replaced. But because the service department didn't write up the original complain correctly we don't have a warranty on the truck any more. We are now stuck with a 4 month old vehical that needs an new transmission. We have bought over $150,000 in vehicles from them since 05' and have never has any problems. I am so mad that I will never buy another gm product again nor will I ever recommend the dealership to anyone!!! | |
| Miss Y Parker | 12/10/11 |
| I purchased a 2006 Chevy Impala LT on several occasions my traction control and ABS light would come on. I have replaced the transmission on this car already. GM needs to do a recall on this garbage that they made and called it a car. If I would have did research on complaints about this car I would have never purchased it. GM is starting to make American made cars look bad. | |
| Bob | 12/7/11 |
| I have a 2007 monte carlo we bought off the showroom floor the car has 23k original miles on it and has been a great dissapointment it has already had tires changed twice steering knuckle headgasket computer issues with air bag and tire pressure sensors now the latest i had the battery changed yesterday only cuz its gonna be 5 years old i dont want to get stuck in the cold after the battery was changed by a reputable garage the car went into sleep mode.. the garage i deal with called g.m. directly who have no answers they are clueless i find this to be very sad but made a promise today that i will never ever buy anothe gm product planning on purchaseing two new cars this spring but they will not be gm.. they dont care and now i dont care 20 30 40 k for a car is alot of money to me i will look to spend it elsewhere.. | |
| Esther Jurasek | 12/8/11 |
| My 2010 Dodge Ram Laramie developed rust on both bumpers, body, rivet under driver seat and driver door jam within 1-2 months of purchase. I have had ignition lock recall. One year later that problem returned. They gave it back to me but did not fix it. I had to take it back to them and they diagnosed a chain/cable? That works with the shifter as being kinked or twisted. They had it two full weeks. When I went to drive it off the lot I noticed an engine warning light on. One mechanic there told me I had a problem with my engine (30K miles). I marched back into service? Department and told them to fix the issue with the warning light. I have had other recall items. Actually so many items wrong that I can't list them all. Broken promises from the service? Department manager. Last time I was begging for q loaner vehicle. They only offered me a $33 a day rental that I would have to pay for. Then yesterday I am informed by Chevy that I should have gotten a free rental vehicle as due to the fact my truck has been into the shop so often that I qualify for a special extended customer care program. My truck looks nice and when it is working it feels nice to drive but it seems to be in the shop A LOT. Very inconvenient. | |
| Donald Gove Jr | 12/5/11 |
| I purchased a $41,000 silverado extended cab ltz. november 2011 within a week and just 200 miles i started hearing knocking/banging sounds from the engine. I have brought it to 2 different dealers and a private mechanic for a diagnosis. Its piston slap which GM shockingly has been aware of for more than 10 years and refuses to address. I was informed by the dealer that the engine would have to be removed and dismantled to fully diagnose the internal noise. I am very upset over this and asked for a new truck as mine has less that a thousand miles and it will cost GM per the dealer between $2,800 and $6,000 to repair. It would be good business to put me in a new truck and less expensive for GM. I have purchased more than $100,000 in brand new GM vehicles since 2005 and GM COULD CARE LESS! The customer service and lack of caring is beyond shocking!! I contacted customer service to no avail,so i got in touch with the executive offices in detroit.. almost as much of a joke! In 2007 i purchased a new bmw and had a few problems but i was treated with respect and they genuinely cared about me and my vehicle. The customer service was outstanding! At GM they should just tell their service reps to inform customers...sorry sir/mam we already have your money now just go away!! I will probably be purchasing another $300,000 in new vehicles over my lifetime not including family members and work/company vehicles. Its hard to believe that GM only sees the the small picture. I could have been in a new vehicle a couple weeks ago and telling everyone i know about the great service from GM BUT GM is only thinking about a couple thousand dollars not $300,000 to a $1,000,000 in sales they will be guaranteed to lose over the years. If any GM executive wants to reach me im available at 508-284-5332. You can also look up my file with my number. GM has the oppurtunity to do whats right and grow the GM brand. We shall see? GM customer for now. | |
| DJS | 12/6/11 |
| I have a 2007 chev. Cobalt and recently while driving@ highway speed the vehicle totally shut down (motor, lights, radio, anything electronic)about 5 min later I was able to restart the engine with all electronics restored. I took it a dealer they told that the problem was caused by a malfunction of the Mass Airflow Sensor and they fixed the problem and told me a total engine shut down NOT would happen again.I understand that a malfunction of the Mass Airflow Sensor could cause a car to stall. However the GM EXPERTS said a malfunction of the Mass Airflow Sensor WOULD NOT cause a Total Shut Down of all the Vehicles Electrical Systems? I am concerned that this vehicle may still have a problem. Well, it happen again As my son was entering a Busy Intersection tonight his 2007 Colbalt shutdown again. Last time this happened (couple months back) a the GM dealer charged us $400 and assured us that they fixed the Problem, I Say "BS" My son almost got T-boned this time as his car ground to a halt in the middle of the intersection. It appears to me that these cars are Dangerous but I guess someone needs to be killed before any action will by taken by GM. | |
| J. Worley | 12/4/11 |
| I have a 2009 silverado pick up that we bought a month and a half ago. Love the truck. But before we even made the second payment. It caught fire under the dash behind the gauge cluster. the truck is all factory. this shold not have happin. You hear about FORDS doing this NOT CHEVROLET!!!! THERE SHOULD BE A RECALL ON THIS. Thank god i had gap insurance if GM want's me to buy another chevrolet truck. they need to make it right. I can be reached at 903 810 1995 | |
| Johnny W. Whitehead | 12/2/11 |
| I have a 1991 chev. s-10.I bought it new Jan.1991 and have been driving it every since. It now has 210,000 actual miles on it. I have serviced it methodocally over the years,it still has the orginal motor,trans.,and rear end.Thank you for making such a solid truck,it has given me such a great service. Sincerely,Johnny Whitehead | |
| Tommy St | 12/2/11 |
| I bought a 2011 equinox and it has been in the shop 4 times for the same problem. I can't get any answers from the "area rep.". It has been 4 weeks and they keep saying we are working on the solution. The vehicle cuts off while going down the road and when you start it up, it sounds like the engine is going to fall out the bottom. I am not GM's largest customer but I WAS a repeat customer... | |
| ELISE | 11/30/11 |
| I've been having problems with my 2007 GMC Yukon. This is the third time the traction control light is on. Been in the dealership 2 times, will be 3 with this one. the last time, my vehicle was in the shop for almost 6 weeks. I cant beleive theres no recall on this. As Im driving, the traction control light turns on and theres a message that says Engine Speed Reducing. We bought this vehicle brand new and I cant believe we have are going through this. Its also a safety issue because its happened when Im on the road with my kids and it starts loosing power. | |
| Mr.Freeman,I | 11/30/11 |
| Hello, GM the reason that I'm saying poor for the fact that I put a new engine in my Chevy Avalanche,and it was back in the shop 4 time for different parts of the engine. I heard back from the headquarter it was to let me know about a certificate for 2% that I paid for.I paid in full with my credit card, I was told that I would get 2% off the bill or a check for the reimbursement. The certificate stating only for GM dealership and new cars or trucks. I spent over $4000.00 plus rental service $1100.00 I would like for some of my money back, because what if don't another car or buy an new car. With all do respect its appeared that the 2% of certificate goes back into General Motor if you look at that way and the certificated stated for a down payment only. I can be reach at 562-506-8390. Thank You, Mr.Freeman | |
| sandra sluganski | 11/28/11 |
| We purchased a brand new 2007 chevy Aveo. The first brand new car we ever purchased. We have had MANY problems with this car from the start, but the dealership that we bought it from always took excellent care of us. Since it is still under warranty (we purchased the extended warranty) there was very little or no cost to us either. The dealership we always dealt with has gone out of business, the owner retired. The engine light came on last week and there was smoke coming from under the hood. I pulled over and looked under the hood and there was oil all over the engine. We took the car to a different dealership (Rohrich) since ours closed. They had the car for a WHOLE week and I just picked it up. It is worse than when I took it in!! The engine light is out, but the oil light is on. That was not on when I took it in. There is still smoke coming from under the hood and now the car sounds like a tank. It has no power, I had the pedal to the floor going uphill and it was only going 5 MPH. I called the dealership immediately. He said, "well you can bring it back in but I can't take it until Dec.9." "We will have to tear the engine down and it probably won't be covered under your warranty." We only have this one car and we depend on it. My husband is currently fighting cancer and undergoing chemo treatments. He has to go to many doctors. How are we supposed to do that without a car?? We do not have the money to pay for a new engine or a new car. This Aveo ia a piece of crap!!!!! We are extremely disappointed in Rohrich for the service we received and Chevy for making such a poor quality car. We will never buy another Chevy!!! | |
| Morgan Dekle | 11/22/11 |
| I have a 2007 GMC Yukon. It has been a great experience until about a month ago when my remote system started going into "sleeper mode." The remote will not lock, unlock, open rear or remote start with out first putting the key in the door and turning it. Apparently my remote Transmitters (2) and receiver (1) must be replaced for this to work. It is going to cost me over $500 to get this fixed. I am very disappointed that such an expensive vehicle has a factory problem that GMC refuses to fix. Very disappointed indeed. Will not recommend business with GMC anymore over this issue. | |
| richard huff | 11/23/11 |
| I HAVE 2007 CHEVY SILVERADO LTZ HIGH DOLLAR I HAVE 35625 MILES THE CHROME ON INSIDE DOOR HANDLES IS COMING OFF AND HAS CUT MY WIFES FINGERS AND MINE ON BOTH SIDES JONES CHEV IN SUMTER SC SAID IT IS NOT COVERED UNDER WARENTY ALSO DASH IS CRACKED INTO AIR BAG ON PASSENGER SIDE THEY CAN NOT DO ANYTHING ABOUT THIS ALSO. | |
| Orvind White | 11/14/11 |
| Just today I had to have an intermediate shaft replaced in a 2007i Impala with only l9,000 miles registered. The mechanic told me this happened on his Tahoe. If this is common, why is there not a recall on the things? The cost was $336.53. | |
| Vicente Hernandez | 11/13/11 |
| I just bought a car in chapman las vegas I finished to pay last 1000 dlls on november 8th and on friday 11th they took another extra 500 dlls out of my bank account without authorization, now that is for as far as the contract goes Illigal. now I went on friday to have that mistake reversed and people from sales told me that they will had my money on saturday morning well that was another lie because after 1 pm no money had been returned to my account the rest of my day I was transfered around and around with out no one that provided me with clear information on how and why that happend all did apologize for the incident but nobody really tryed to fix the problem no even when I give them the number from my bank so they could fix it but the store mannager just told me he was gonna do it but he never did and ofcourse you are not opend on sundays so there is nothing that I can do unill then mean while I can not pay my bills from my other living expences but you people seam to dont understand the costumers,nevertheless I will excpect my money in my bank account on monday before 12am otherwise I may have to take legal action against you | |
| Vernon Goodwin | 11/10/11 |
| I have a 2003 Anniversary Corvette which had a issue with rear deck lid bubbling. I contacted dealer and they would do nothing. I then contacted GM management and they were the best. It took some time to get it all together, but I was very pleased with the professional way they handled this. Candy Fonseca went out of her way to help me. I can't say enough about her and whom ever made the decision to correct this issue. I have several Chevrolets and will continue to buy them with knowing people like this are out there. THANK YOU GM and Candy Fonseca | |
| Ronald Lanners | 11/11/11 |
| I bought a 2004 GMC 6.6 turbo diesel. I went to a Drs. appt and when I was done jumped in my truck and started to make a noise in the engine, so I drove it to a place where they change oil. They checked the oil in motor that was fine all other level. When they the transfer case here it was bone dry. So they put oil in at a cost of 31.00 dollars for 2 quarts of oil. So they sent to a transmission supply and repair shop, will it turns out that the pump on the inside of tranfer case wore a hole in the casing. Thats right it wore a hole from the inside to the outside. So I called a GM Service Manager, and they told me that they can't do anything about it. So it going to cost me 2500.00 to 3000.00 to have it fixed, so I have to pay for GM product design flaws. I thing it is sad that GM cant stand behind there products. So I lost all faith in the GM products, while they sit back and collect big pay checks and cant afford to pay a repair bill between 2500.00 to 3000.00. I rate the at a -1. | |
| Grace Hanks | 11/9/11 |
| I had to have injecters changed in my 2003 silverado 2500 hd duramax engine twice. Once the dealership changed 2 (& told me that I can change how many I want at a time)then I had to go back 3 months to them & change three more (which they said it wasn't the ones they already changed, for the warranty), then every time I got my truck back something else went wrong like they had to change the whole dash because all my lights wouldn't work. I ended up paying over $7,000.00 on this truck. Now I find out that there was a recall on the 2001-2004 injecters. Dealer says there is nothing they can do. Oh yes, My head liner is falling. Do you wonder why Americans can't afford to buy American cars. I bought a $23,000 truck & spent $10,000 on it & still can't keep it on the road. What is so sad is that my truck can't pull my horse trailer, my horse has to pull my truck. | |
| jeff parks | 11/10/11 |
| Owners of GM vehicles equipped with OnStar should be aware their driving habits are being monitored. Ones traveling speed, use of seat belts, and places one frequents. This information is then sold to third parties. OnStar was monitoring subscribers as well as non-subscribers till Senator Schumer of NY asked the FTC to investigate OnStar. Since his request they are no longer monitoring non-subscribers. Owners may not want OnStar but for six months they do not have the option. Once they take delivery of their new GM vehicle equipped with OnStar the dealer is required by GM to enroll the customer. If the dealer does not enroll the customer GM will once the vehicle has been reported delivered by the dealer. So with every GM vehicle equipped with OnStar the owner receives a minimum of 6 months subscription. Owners go to Onstar’s website and print off the terms and conditions and read the entire 10 pages and you will be shocked of the contents. You need to remember who owns and controls GM since the bankruptcy! GM produces some of the best vehicles on the road today. The question is do they have the right to invade our privacy? This is important folks! | |
| jeff prks | 11/10/11 |
| This is in support of all GM sales representatives. I have been in sales for 24 years. The profession has been very good fit for me. The achievement of sales awards and prizes is a plus in the business. Many awards and sales incentives over the years have made this job fun and enjoyable. All the awards had stipulations with sales volume as one and CSI (customer service index) another. The CSI rates the satisfaction of our customers. I believe if our customers are not happy then the sales representative is not doing his or her job. Over the years the manufactures have included sales training in the equation to earn the awards. I have no problem with sales volume, sales training, and CSI surveys. The problem is now the manufacture has included OnStar welcome calls. One not in the profession may not understand this. When one purchases a GM vehicle equipped with OnStar they are automatically enrolled and then they must push the blue OnStar to do the welcome presentation. This must be done in 15 days of delivery or we sales reps do not get credit. GM has set the level at 60% that sales reps must meet. Gm started a retention program some 10 to 12 years ago to help keep salesmen at the dealerships. For one to qualify you must meet the sales volume, CSI surveys, and sales training. For the past two years GM has included OnStar welcome calls. Also for past two years GM has made quarterly payments and the balance paid in March of following year. GM now has this OnStar welcome call tied to the spiffs as well. I have missed out on several hundred dollars of spiffs because my customers have not pushed the blue OnStar button within the 15 day period. I have always been at the level except now since GM has raised the bar (% level). In September of this year Senator Schumer of NY has asked the FTC to investigate OnStar on invasion of Privacy. Why you may ask is because OnStar monitors the speed one travels, the use of seat belts and where people stop. This information is sold to third parties for use. Many customers do not want GM (Government Motors as they call GM) to monitor them so they never push the blue OnStar button. So I, or GM sales reps are being punished by not receiving spiffs or their retention money because our customers do not want OnStar. I have used this money to pay for my children’s college tuition. Well not this quarter! It is a shame that GM, which is making Billions again, will withhold payments of money earned by the sales representatives. They continue to change the rules, which benefits them. | |
| Serina Fr | 11/4/11 |
| I took my 2006SUV Chevy Trailblazer to Champion Chevrolet dealership in Tallahassee Fl for a oil change and minor engine issues. Upon fixing and te g my vehicle and the tec | |
| james welsh | 11/6/11 |
| I purchased a 2005Gmc hd2500 new.Now in 2011 with 58,000 miles on this truck I hate this truck.I tow a 2,000lb boat and dont use the truck for plowing or any thing heavy.So far I have had to replace the vent valve at 37,000miles,rear rotors and brakes and emergency brakes.The rotor brake surface was non existant and also replaced the rear axle seals.I also had to change the rear diffential.Now to the front of the truck.I guess I greased the front end parts to much because they went bad.I replaced the brake rotors,brakes,axles,pitman arm,idler arm,and a tie rod end and I almost forgot 2 hubs.And guess what I still have a noise in the front end I have to deal with,plus one more item I have to replace the steering shaft because that has been making noise forever. I repeat I hate this truck and I am retired and at this time cant afford to get another vehicle.I learned my lesson the hard way I will never buy another american vehicle as long as I am alive. | |
| shannon cavanaugh | 11/7/11 |
| i own a 1995 gmc sierra 1500 2wd pickup and i love it. got 272,000 miles on it and she still purrs like a kitten. strong as the day she come out the factory.original engine,trans,diff.oil change every 3000 miles and she dont complain.never left me stranded and i wouldnt think twice about drivin her across the country right now. all you people complainin should buy older vehicles. their more reliable. all this computer crap is ruining good old fashioned muscle. i realize my pick em up truck has a brain in her but its an older more wise brain that dont have too much crap clouding its thoughts. i love gmc. always have an always will. | |
| maggieram | 11/2/11 |
| I like many of you was born into a Chevrolet family. Up until Sept. 27, 2011 I would would never have considered any other make, BUT as I was driving my 2007 Yukon it suddenly started coasting til it came to a stop. The transmission quit shifting 3rd gear. Gillman GMC refused to believe it was a factory defect, thou I told them there were bulletins issued and recalls made on the 2007 Yukon for this very transmission situation, of course, not your vin number excuse was used instead they said sludge was too thick and caused it. I told them and gave them the invoices where vehicle had been serviced 3 times, fluids checked and no transmission problems sited. Since check was done at other dealership they refused to honor. The Service Manager said the warranty was expired to which I stated this is factory damage and it should be checked out due to the bulletins and he stated bulletins are for their use in repairs only. The service manager was insensitive to the issue going as far as saying he'd been there 33 yrs had never given discounts as he was giving me on repair job and that even if I took to corporate they wouldn't do anything else for me. I told him my business is with GMC, they are bound to listen they put out bulletins, I felt sure they would sensitive to issue & look into matter. Well while I talked to 3 different customer service techs who were quite understanding and their immediate supervisor were willing to look at invoices and see what they could do. Well it was handed over to the district supervisor who talked to the service mgr at Gillman who convinced her he was right. I know in my heart he is wrong and talked this District Supervisor into his mind set. Customer Service is extremely important to me, I feel the matter was mishandled and the person responsible for this has been with them 33 yrs. I wonder how many mes he has done this to. Goodbye GMC. | |
| G. Torres | 11/2/11 |
| i have a 2005 cheve silverado spedodometer cluster went out because it went out after 80000 mile gm would not cover even though there are numeros failures of the same,i beleive there should be a recall its not a normal failure,and the cunsumer has to pay, the repair costs 600 dollars,this should be looked into | |
| craig | 11/2/11 |
| I have a 2002 Corvette that I took in to Progressive Chevrolet in Massilon, Ohio for a $60.00 oil change. There was nothing wrong with the car when I drove it to the dealership other than it was due for an oil change. Upon picking up my car and starting to drive off the lot a message came up on my DIC stating "service column lock". I stopped the car and went into the service area to ask a service man what this meant. He said that they would have to keep the car to fix this issue because it was a safety factor. The following day I received a call telling me that they would have to replace a column lock motor at a cost to me of $500.00. We discuss this issue and I had little choice but to pay them to do the repair. The service man said they would start the repair work and call me when the car was ready. The following day I receive a phone call telling me that to install the motor they have to remove the steering wheel and they can not get the steering wheel off and will have to break it to get it off at an addition $800.00. They put cars together but they can't take them apart with breaking them? I take a perfectly functional car in to get a $60.00 oil change and end up with a $1300.00 bill. This is a joke!! Chevy will not back up their parts and will not take care of fixing my car. I have had Chevy's all me life but I will never buy another one. | |
| Ronald Sanders | 10/31/11 |
| I bought a Chevy Suburban with blind side mirrows to later learn that the mirrors do not work and I have been getting the run around. I was told that there is not replacement parts for the blind side mirrows. Not only that they do not intend to fix them. One of the reason that I bought this vehicle was the blind side mirrow features. Spoke with a District Rep, and he was the biggest asshole that I have ever ran across. They are going to tell me what was on my vehicle when I bought it, the Rep was name Andrew ext 11446 of the corperate headquarters. I have bought 9 suburbans and this will be my last one because they do not back up their product. I have only had the truck for three months and this is the way they back yo their product. My next move it to contact the president of the organization and deliver a well written feeling lecture, which I already know that it will do no good, but at least I will let thme know that they have lost a loyal customer. | |
| Rashaad Prins | 10/31/11 |
| GM has a fantastic product, but, the thing i would very much like answered is, '' Why are GM cares up to and in most instances more than a years salery more than any where els in the world here in South Africa ( ZA )? If there is any one out there that can please ans this as we are still a third world country. At least 50 percent of the population earn less than 450 Dollar a month, this is at an exchange rate of 7.80 Rand to the Doller. My E-Mail address is rashaadprins@yahoo.com Please i need to make some sense of this extortion taking place here in South Africa...................... Thank you... | |
| Anthony Haddox | 10/27/11 |
| I bought a 2006 DTS In 2008 with 20,000.00 miles on It. One problem that stays with It is It dies while I'm driving on the highway or city driving, sitting at a stop light or just warming It up In the mornings. The dealership's repair shop can't find It because... I don't know why. I need help with this please. | |
| Gayle Platt | 10/26/11 |
| I have a worthless 2001 Alero that I wished I could get rid of but due to financial restraints, I cannot afford a car payment at this time. There is an issue with the "key chip" that controls the security device and it is forever stopping all functions needed to operate this car--from STARTING, to everything!!!! I have continually taken it into the dealership and they just "fix" something, charging me hundreds of dollars. (I bought this car new and it is now out of warranty.) So why wasn't I told about this defect in thois car when I could have done something else? I don't appreciate GM taking advantage of people like me--old, widowed, and living on a fixed income. Boy, they saw me coming!!! I took the car into my local mechanic and only then did I learn of this existing problem. Who can I talk to about getting something permanent done to correct the situation? | |
| Tamara Johnson | 10/26/11 |
| I have purchased a 2007 and 2008 Chevrolet Corvette from Champion Chevrolet in Tallahassee, Florida. The 2008 Corvette has had many problems. The motor started skipping, horn stoped working, rear end started making clucking noise, radio broke, the driver door panel fell off, front spoiler fell off, battery had a dead cell, both doors quit opening and so many other problems. As you know this is not a cheap car to purchase; however in my opinion the parts that went into making this car must have been. Anytime you call and ask for service they were very rude to me and my husband. While my car was with their service department the front right corner panel paint was damaged. This was another run around trying to get them to repair it. I even had an extra warrenty to cover any type of paint. They buffed the car, but they didn't wash it first; therefore, it left deep swirls all over my car. The pait job is ruined. They agreed to paint the nose to cover some of the swirl marks, but the paint wouldn't match the rest of the car. The swirl marks on the hood are also all the way down to the primer. The warrenty that I had to repair the paint was worthless at the time of purchase and they wouldn't honor it. We have been up there countless times to have this repaired, but they still wouldn't honor it and said that they didn't have any record of us asking. They have repaired the passanger door to open; however, the driver door still doesn't work and they said today that my warrenty is out. All this was asked for before the warrenty was out; however all you get is a run around with Champion Chevrolet. I am very disappointed with the quality of this car and the service that I have received from Chevrolet right down to the corporate office. I am so upset about this whole run around that I have recently purchased a Ford 150 4x4 truck. | |
| Adam Raein | 10/18/11 |
| I've been a Chevy man my whole life. I was having my brakes repaired on a 2005 Uplander and the pins for the calipers are different. After trying to find the pins proper positions, I discovered GM Headquarters is no help at all. The dealerships,repair shops,supply stores and mechanics I know have no idea about these pins or why they are different. This is scary. I'm talking about brakes and no one knows. I'd like to find out about this and GM isn't helping. I do know that the engineer made the pins for a reason and that there's a lot of GM vehicles being repaired without any understanding of the function of the different pins. I truly hope nobody is injured/killed by something this easy to remedy. Talking about brakes,the most important thing to function properly on a vehicle! Of corse, everybody that's driven a car knows this. It's a shame that GM's Headquarters does't seem to care about safety.Every single vehicle I've owned in the last 24 years has been a GM. I believe in buying American,so the next car I buy will be Ford or Chrysler. | |
| Marsha wiseman | 10/19/11 |
| Chevy trucks are always the best but what really ticks me off is every show you see that gives away, ie; Lets Make a deal, price is right ect. cars and or trucks they are always forgien.We are AMERICANS give away AMERICAN made cars&trucks!!!! | |
| michael mcroy | 10/14/11 |
| My wife and I bought 07 silverado 4 door 4x4 truck new from lee chevrolet in washington n.c. The truck has been great, except that the headliner has statred to come down at the door and across back window. I ask dealership about this and got the response oh well 500.00 to 600.00 can get it fixed. what is up with this? I am working on finding out how many others have same problem. I do beleve they should have a recall for this. Every truck i have bought was chevrolet no problem with any headliners till now. Any one else have this problem? | |
| Jon Jensen | 10/11/11 |
| I own a 1999 Pontiac Montana and it now needs intake manifold gaskets for the fourth time in 138k. The intake manifold is only the first verse. I have owned 21 other General Motors products since 1974 and this is the worst. Damn dealer won't even admit there is a problem. After years of fighting with General Motors vehicles I have decided I will never let one on my place again. I have told everyone I know the that they should avoid them as well. My six children are now GM free!!! I think I will have this Montana crap wagon hauled away for recycling. I GM cared they would admit there is a problem and a least make a fix that works. Good Bye GM and I hope your days are numbered!!!!!!! | |
| tim spangle | 10/8/11 |
| been buying Gm products for over 30 years, I am done, I refuse to buy ford or chrysler, and despise foreign but will explore options, why did GM do away with the electrical connectors with the bellows ends, Money of course GM did not used to have electrical problems, now there is absolutely nothing that makes GM more appealing than Ford or Chrysler, get your **** together | |
| Harvey Keefner | 10/4/11 |
| I purchased a new 2010 GMC savana a couple of months ago. I had searched for a new /used vehicle for quite some time. I became frustrated with promises and quotes not being delivered at Ford and Chevrolet dealerships. I went on line and shopped by telling dealers that I would purchase my vehicle based on the best price and quality. the best quote arrived from McElveen GM dealer located in Summerville S.C. So I purchased the vehicle (it was the first time I actually enjoyed an automobile transaction),they followed up on every promise made and went beyond the extra mile for me. I am a business owner and I will buy my next fleet vehicles from McElveen, let me tell you why. THE SALESMAN, Justin, we received free racking for our vehicle so we had to leave the vehicle over night for installation, which became a problem. We live rurally and I don't know many people in my area that I would ask to drive me 200 miles R.T., I have no way to pick up the vehicle so my salesman Justin says "Don't worry, I will deliver it to you. Justin drove my vehicle to me, followed by his Father who drove him back to Summerville. It is 200 miles round trip from Summerville to my home. a short time after the purchase I had a problem with the brakes (warrantee work), (the vehicle had been sitting in McMelveens' lot for a while and the rotors had minor damage causing the vehicle to buck at stops. This of course made me a little afraid to drive the vehicle. I called customer service, they hooked me up with Roadside assistance who transported my vehicle to the closest dealer located in Walterboro S.C. (Rizer dealership) they had the vehicle a few days and when I did call they hadn't done anything as of yet, then they told me that I should have brought it to McElveen where I purchased the vehicle. The service manager stated that they "will not make the necessary repairs. I called customer service and they had the vehicle towed to McElveen. Service was completed in a short time, now I had the same problem of getting the vehicle home. McElveen said they would see what could be done. So I called my salesman Justin who checked out the situation. When he called back he said he would deliver my vehicle, three hours later he pulled up to my house, this time followed by his wife driving her own vehicle. I offered them a stipend for thier kindness and they refused to take anything for thier service. That is what I call going the extra mile and beyond. I will never buy or recommend a friend to purchase a vehicle from Rizer in Walterboro because of thier insensitivity to my preoblem. As far as G.M. is concerned, they were great and pleasant to deal with. But nothing tops justins work. I was meaning to write corporate about Justin, but things get put off. He needs to be recognized by his peers, it is probably just another day of Justin life, but for me he is the epitomy of an employee who gives much more than 110% Thank hyou, sincerely Harvey Keefner, owner, Post Trauma remediation services, LLC | |
| Vargha Haddadzadeh | 10/5/11 |
| So let me understand this, you spent billions of Dollars, put in years and years of research with some of the best automobive experts engineers and scientists and developed the most advanced hybrid vehicle in the world and when it came to advertising it what did you do? you came up with the brilliant theme of an ugly man waiting to use the toilet in a gas station????? R U kidding me? Have you seen the Honda commercials? where their hybrid vehicle drives through the barren lands and the whole earth mountains and valleys bloom into beautiful flowers vegetation and heavenly vistas? Now when I see the hybrid Honda I automatically associate it with happiness, beautiful and heavenly scenes and when I see you advanced vehicle I associate it with an ugly guy waiting to take a dump. Bravo Vargha Haddadzadeh noorfloor@gmail.com | |
| MAJESTIC international [majestic.inter@batelco.com.bh] | 8/11/11 |
| To, The General Manager General motor Sub : car no. 197700 TAHOE Kindly informed national motor Bahrain to reaper my car under warranty . my car have manufacture defect in differential . thee told me the reaper will be around 10.000 dhram and my car two week with national motor Bahrain . for your information I have 4 Mercedes Benz al most 5 year I don’t have any differential problem Best regards A.Latif Kooheji Bahrain | |
| peter romkes | 9/21/11 |
| I took our 2007 cobalt in for a clunk in steering, on paper i have a copy from service that states-inspected for clunkinking in steering wheel,this is a normal condition, no repairs required, so i guess thats good excuse me i have to send my family out in that car,thats really poor response to a problem that could become very serious at any speed, any 1 wanna buy a used car with a clunk,very safe attitude, so i have decided to GM head office a chance to respond ,i'm giving you 72hrs. if not guess i will go public with this matter so well happy motoring watch those clunks. | |
| NANCY ZOPPI | 9/17/11 |
| HOPEFULLY , THESE PEOPLE WILL UPDATE THEIR SREVICE TO THEIR CUSTOMERS.. I OUN A BEAUTIFUL SRX 2004, I'M A SENIOR AND KEEP THIS CAR IN TOP SHAPE... JUST HAD OIL CHANGE , NEW TIRES , AND PASSED CT.EMISSIONS TEST.... AS OF SEPT. 12 TH. MY CAR WILL NOT RUN , SPUTTERS AND LOST COMPRESSION .... SO FAR I HAVE BEEN TOLD TO JUNK IT LADY ! Possiably the timing chain , which has now probably ruined the valves...I CALLED GM AND WAS TOLD THERE IS A RECALL ON THINGS LIKE , THE FUEL SYSTEM, AND TIMEING CHAIN ON THE 2004 SRX'S , BUT NOT ON MY CARS VIN NUMBER.... WHAT KIND OF BULL S. IS THAT.? IF GM MADE THIS JUNKER THEY SHOULD STAND BEHIND IT,,, I CANNOT AFFORD THOUSANDS TO REPAIR THEIR DEFECTIVE DESIGN ON THIS CAR... WHAT CAN I DO TO MAKE THEM HAVE THE COMPASSION TO HELP ME.????????? PS...I STILL OUE $11,000. I'M NOW WAITING TO HAVE IT TOWED TO DEALER IN CT.I WILL CALL HEADQUARTERS ON MONDAY AND MAYBE I CAN TALK TO AN AMERICAN... THIS TIME ..... | |
| Roger Wray | 9/21/11 |
| GM has finally done it - moved their phone response system to some other country and turned it over to illiterate people; in other words they no longer give a damn about the customer. You might as well start buying from a foreign manufacturer because of the free trade agreements signed by congress, all jobs are being moved out of the US so they can produce them cheaper. | |
| Dennis Harris | 9/21/11 |
| Bought a 2009 Chevy Silverado Pick up, Engine blew up at 80,000 miles, Chevy replaced engine, 2 weeks later they ahd to replace left bank of lifters, 2,000 miles later they had to replace right bank lifters, I found out CHEVY is hiding a defect in some of it's 5.3 liter 2009 engines. They installed dirty lifters at the factory and have bad engines out there, My truck is Back in the dealer for another lifter problem. 3 times on an engine that has 5,000 miles on it. BEWARE 2009 5.3 liter engine owners, Chevy is crossing it's fingers about these engines hoping they make it to the 100,000 mark and off the service contract. | |
| Kathy | 9/20/11 |
| GM sends a letter stating they'll pay 50% of the bill to fix the fuel level and service engine sensor that has worn prematurely. What a joke, why aren't they paying 100% for this problem that they knew about, long before we did. Why hasn't there been a recall? | |
| gerry young | 9/20/11 |
| I've always thought Chev Silverados were the best pick-up trucks on the road. Now, however, I'm very concerned about the Chinese content in these trucks (and basically all GM/Ford/Chrysler vehicles). When transmission lines rot out after 4 years, and front wheel bearings are trashed after 24,000 miles (not covered by warranty), I get very standoffish about buying one of these pick-up trucks. To clarify, they are "assembled" in America with many Chinese parts, not "made in America" which is and out-and-out lie. Believe that I will stick with Mazdas & Toyotas, as they generally have an average 300,000 mile lifespan. | |
| Sandra Schulze | 8/16/11 |
| I own a 2003 Limited Edition Monte Carlo. I believe the car is a Limited Edition because the motor quits at 110,000 miles. My motor started knocking I took the car to the Chevrolet dealer spent $88.00 for the diagnosis. I learned the antifreeze is leaking into my oil due to a plastic intake and the use of Dex cool coolant eating away at the gaskets. Also the ABS light is on and the traction does not work. The 2 sensors for this problem are a combined $1500.00. I opted not to fix this and fix the motor upper and lower intake gaskets need replaced for $650.00. I leave the car to be fixed, pick up the car pay the money 2 weeks later the motor is gone. I contacted customer service John told me for $800.00 more dollars the dealer could tell me what is wrong with the motor. My car is still parked because I work full time, go to school full time and just don't have that kind of money to throw away again. My husband and father in law are huge Chevy fans. We own a 1958 Impala and 1970 split bumper camaro however I will be looking for a different company from here on out for my cars. Toyota sounds good I have a friend her car has 270,000 miles on the same motor her husbands Toyota truck is at 400,000. I would have been happy at 200,000 for my Monte Carlo. It amazes me that there is a replacement part for the intake on this 3.8 liter v-6motor but John at Chevrolet stated my car is old and has lots of miles on it. He also stated because I bought the car used with 40,000 miles on it he could not help me. I really would like to know if I bought the car new would I have been treated better. Chevrolet your cars are not built to last. My husband has said when you are out of school lets buy a new Camaro. I love the new Camaro but due to this problem with my Monte Carlo I can not see sinking more money into the Chevrolet corporation only to have a car that does not run. Who decides to put $1500.00 sensors on a car that a middle class family owns. CHEVROLET NEEDS AN OVERHAUL AND NEEDS TO THINK ABOUT THEIR CUSTOMERS AND STAND BEHIND THEIR CARS. | |
| Michael Affrunti | 8/16/11 |
| I have a 2007 Chevy Eqinox LT. The problem I'm having is that my traction control keeps going in and out of service by itself and the dealer keeps telling me that it's fine. One dealer replaced it under warranty and the other dealer said that there is no record of it at all. My second problem is that my brake relay went out that controls my brake lights and it is located in the front fuse box and cannot be replaced unless you change the whole fuse box out. That is a major flaw on Chevorlets design team, it's like blowing a circut breaker in your home and haveing to replace all of them. I think that Chevorlet should take care of this problem seeing that it should last more than 3 1/2 years or normal service.........and by the way, my front tire sencors went bad also and that is going to cost me over $200.00 dollars. I would love to hear back from them and see what they think. | |
| Micheal | 8/16/11 |
| We wanted to let all know not to purchase a Envoy XUV 2005. We just purchased this XUV February 2011. We had it maybe 3 days and had to take back to the dealership for replacement of the clutch fan and the window was leaking for them to fix the issues and make all good. They sold us a truck that is a LEMON LEMON LEMON..... I have spoke with Amanda with GM and was told it shouldn't have been sold and the dealership that gets it can't sale it. I am afraid to drive this vehicle when the blower motor will continue to blow out the vents with key out of truck. It has shut off 2 times while driving, air blows cold and hot(as if you turned it off and back on). The RPM gauge (cluster is messed up also). Got it back from dealership that we took it to and they got rental for us then turned around and they had us pay for that rental. We don't have that kind of money with this economy like it is and it has put a big bind on us. We have had the a/c replaced and clutch fan replaced 3 times. Would like to see what GM is willing to do in order to render this situation. | |
| Winnett Renee Cousar | 9/16/11 |
| I brought a 2010 HHR and the drive side of the window has a malfacture problem causing the window to not go down when you push the driver side power window button so I took the car in to victory chevrolet auto in mt holley in north caroline. The mechanic informed me that it was a malfactution with the power window on the driver side but stated that my warrant was up and I would have to pay for this my self and now the power steering keep jumping on and was told it was a malfactution with that and would have to pay for this also due to the warrant being up. I never knew I only had a warrant for 36000 mile or 3 year. If I did I would have been brought my car in to be repaired before the warrant was up. I thought I had 100,000 miles warrant on a brand new car the financial manager never informed me how long was my car warranty. I would have never brought this car. This is one of the worst car dealership I have ever had to deal with concerning getting a car repaired and only had the car for a year August the 10th and when I went to have it repaired it was on july the the 11th 2011 it was not even a year. I would not recommend the HHR to anyone. I feel that as a company you do not stand behind your cars the warrant that you are giving is not worth the papers its printed on. I have only had my HHR for a year and a month and it not worth the money that its being finance for. | |
| Donna Keehn | 8/22/11 |
| I paid cash for a 2008 G5. I have had it in the shop for the transmission twice. Said it was the cadilitic converter, but my biggest complaint is the tires are crap!! Just over 31,000 miles having to replace all 4 tires. Even had a blow out on 1 of the rear tires. I have gotten better service from USED tires in the past.Not sure if I will EVER buy a new car again. I'm tired of hearing how the autoworker's are suffering. They need to suffer if this is the kind of product they put out. It's not just the tires. I've had a few other problems with the G5. The tranie and tires are the worse. GM ought to be ashamed of themselves. They aren't. We the customer don't have a face,we're just a number sold. | |
| Joel McDonald | 8/24/11 |
| I bought a 2008 Chevy Impala, 6 cyl / 3.5 L engine. This car has aroubd 39K when I bought it. At abour 87K and the car would sometimes hesitate when you push down the excelerator and that jerk into 1st gear. Even if you do not come to the compete stop, it will still sometimes do the same thing. And now it is doing it more freq. Took it to a Chevy dealership and they claim they can not find anything wrong with the car. I have heard of numourus other people having the same problem. Now the car has over 88K and the warrenty is still in effect until 100,000. What else can I do? I would like some type of action to resolve my problem. I am afraid that if this continues, it could cause an accident. n4urw@cfl.rr.com / Cell: 321-626-0594 | |
| D BLACKWELL | 8/26/11 |
| I BOUGHT A 2007 CHEVOLET HHR WITH 12MILES ON IT ITS BEEN 4 YEARS AND ITS BEEN IN AND OUT THE REPAIR SHOP TALK TO GENRAL MOTOR NO HELP AT ALL WHAT SO EVER IT HAD 20000 MILES ON IT ARE LESSER STILL NO HELP TALK TO THEM ON SEVERAL TIME NO SUCESS IF IM PAYING 20,000 ARE MORE FOR THE CAR IT SHOULD BE IN BETTER SHAPE THAN WHAT ITS IN WARRANTY DONT MEAN NOTHING YOU HAVE TO PAY A DUCTABLE ON IT THIS IS VERY SAD NOT ONLY TO THE PEOPLE WHO BUY CHEVORLET BUT THE PEOPLE WHO SELL THE LEMONS AND NOT WILLING TO MAKE IT RIGHT HOW DO GENERAL MOTOR EXPECT TO STAY TO KEEP SELLING CAR WHEN YOU TREAT THE PEOPLES BAD NO CONCERN PEOPLE THINK TWICE BEFORE BUYING A CHEVY | |
| susan auzenbergs | 9/2/11 |
| after 20 years as a loyal gm customer you have lost me! i have been driving my 2005 trailblazer for a year with a non working gas gauge. was told by 2 certified gm mechanics that it would cost $700 to fix but they didn't recommend fixing it as they both have had numerous customers who have fixed, only to have it malfunction again, one of them being my neighbor. they tell me the part will be replaced for free if this happens, but the labor is my responsibility. i have chosen to not have it fixed for this reason. i received a letter this week from gm saying that they now recognize that there is a defect and that they will pay for HALF of the replacement costs. they state that the fuel level sensor will also cause your check engine light to come on which mine has. they lead you to believe that the check engine light is only due to the bad fuel level sensor, however that is not the case. the Ohio EPA tells me that the fuel level sensor that is causing the check engine light to go on is also tied to an emissions problem which now prevents me from being able to renew license plates......so now i have a car that is not drivable due to a manufacturers defect that gm is only willing to cover half of? with over 200,000 owners of the 2005 trailblazer noting the same problem, it seems to me that gm is not willing to stand behind their product. certainly not the way to win the loyalty of customers. my next car will certainly not be a chevy! | |
| Heath | 9/10/11 |
| I bought my wife a 2011 GMC Terrain for her Birthday. I took her to the dealer and let her pick it out. Had the car for a week and the troubles started! The Ignition gets stuck, The power steering pump leaked fluid on the axle almost causing a fire (Power steering replaced but still leaking been in the shop 4 times) Brakes get stuck when at a stop light (was told the hill assist program is why it does that however I’m on flat ground when it does it) Air Conditioning went out 3 times and it out right now and i just picked it back up from the dealer... Wire harness had to be replaced with a modified one (wont tell me what that means) we made a $37,000 Mistake! Called GM customer service and after 3 weeks they agreed to buy the car back then 3 days later called me and said they in fact were NOT going o buy the car back! I have decided to go to court!!! | |
| Michael John Dunphy CEO J"n"M Squared Ecosystems | 9/11/11 |
| Please be advised J"n"Ms dual 24/7 web site will be up and running w/in 5 Bus. days and then the world will know how your firm killed my cousin, Lucas Piantiere and simply tried to cover up the whole thing. Be advised I have met w/Oprah and she is looking forward to coming back to do 1 last show on what your firm did and the cover up!!!!$$$. 516-382-1738. My team of pirranah like attorneys have been getting ready for the battle {piece of cake} to come. 516-382-1738. | |
| Margo Thomas | 9/13/11 |
| I received a letter in the mail from GM on 9/12/2011. It stated that my 2005 Chevy Trailblazer EXT may have a problem with the fuel level sensor. The sensor on my truck does not work. My fuel guage has not worked for months. It does register as empty when I fill my gas tank, exactly as stated in the letter I received. GM stated in their letter that they would be willing to pay fifty percent of the cost to fix this repair. This is a defect and the customer should not have to assume any of the cost for this repair. The letter should have stated that this is a RECALL to replace the fuel level sensor. It is outrageous that a corporation such as GM would try to pass part of the cost on to the customer for this repair. GM should reconsider this action and replace these sensors at no cost to the consumer. | |
| jamesw axe | 9/15/11 |
| i have an invention that could boost you sales thru the roof actually its a 2 part invention but i need the dept that handles ideas to email me jimarleneaxe3235@aol.com thank you james axe | |
| Marilyn and Peter Arp | 9/5/11 |
| I have had a chevrolet all my driving years, my 1st being a 1952 when I first got my license. I have found that they served me well, but what I have found over the years is although the engine and exterior body of the car serves me well I am very upset at my current car. It is a 1999 Chevy Prisim. It is now 12 years old but runs wonderfully because we are on top of anything that needs to be taken care of due to age in the engine. My complaint is that I have had to replace 4 inside door handles and 3 outer door handles. They just break off. I baby my car and have never had a problem like this before. Infact, my husband has a 1990 buick and has never had this happen. Also, the trim on the inside of the car has slowly been peeling away as well as the trim around the windows. This upsets me as my car, which I named Shamrock, has served me well. I am once again having to go to a chevy dealer to have another 3 door handles replaced. Anything you can do for me will be appreciated | |
| Marilyn and Peter Arp | 9/5/11 |
| I have just submitted a problem that we are experiencing with our 1999 Chevy Prisim. Would you please get back to me with an answer to my problem and perhaps be able to assist me in getting a break on door handles, as I have purchased so many in the past and must once again do so. I am assuming you are using my e mail address to contact me. Thank you ....any assistance you can give us will be appreciated... We are a firm believer in "buy American"...please don't let us down.My husband is an army veteran who has served in a war zone...it would be nice to know that The Chevrolet Corp can see their way to helping out at this time in our lives. As I mentioned in my 1st note...I have always been a Chevy car lover, starting in 1963 with my 1st car which was a 1952 chevy. Thank you, I am hoping we will hear from someone regarding our dilema. | |
| rocco muscia | 9/7/11 |
| I recently bought a 2004 corvette z06 from PARAMUS CHEVY AUTO MALL in nj on rt 17.The car was my dream car and had 14,500miles black on black..this was my 2nd c5 z06 that i purchased forM them..Three months from purchas i started having tranmission grinding problems and fluid leaking..i put only 2000 miles on it..SO i bring the car in and they tell me the car was not certified!!! I had all the paperwork saying it was a certified car and 100,000 mile warntee from chevy and 12month or 12,000mile certified from them PARMUS CHEVY AUTO MALL IN PARMUS NEW JERSEY ON RT 17N..I PUT ALL MY TRUST IN A CERTIFIED CHEVY DEALER AND THE CAR WAS NEVER CERTIFIED..HOW CAN A CHEVY DEALER NOT CERTIFIY A CAR..THEN I WAITED 4 MONTHS FOR PLATES..THEY ARE SCAMERS AND BEWARE OF THEM.. NOW THE CAR NEEDS A NEW TRANSMISSION, NEW REAR END,TRACTION CONTROLL SENDING UNIT AND EVERTHING ELSE $8.500..IM SORRY BUT THATS THE REASON WHY PEOPLE GO TO CERTIFIED CHEVY DEALERS TO GET UN-CERTIFIELD CARS AND RUIN THE AMERICAN CAR NAME AND PEOPLES TRUST IN THE AMERICANS CERTIFIED CHEVY DEALERS AT "PARMUS CHEVY AUTO MALL IN PARMUS NJ. ON RT17N | |
| Andy Murphy | 9/7/11 |
| We have had an ongoing problem with a leaking sunroof in our 2008 Enclave. The vehicle has been at the Buick dealership in Rhode Island (from whom we purchased the car) three times since September, 2010, just for this specific problem; most recently, for over a week last June. During last week's Northeast storm, the roof leaked worse than ever, and we now have legitimate and serious concerns about the long-term integrity of our car which, incidentally, is still under warranty. I am now attempting to send a registered letter to the Regional Service Manager requesting he meet with us at the dealership to try to resolve this once and for all, but three separate Buick customer service "specialists" (and a supervisor) have flat-out refused to provide me with the name and address of the New England regional service manager. Just to send a simple letter asking for help? This is unbelievable, and makes the leaking sunroof on our $46,000 Enclave that much more of an aggravating and disturbing experience. Can anyone in Corporate Headquarters help us? | |
| LaShon Crawford | 9/7/11 |
| I bought a 2003 Buick Park Avenue cash from a used car dealership. The car came with one key, so I went to the Buick dealership at 4917 Florida Blvd Baton Rouge, LA 70806. To get another key made, to have a spare. They asked did I have the original, I gave it to the salesman. He went to the back, came back with another key. He told the employee outside to program the key to the car, programming was done from the ignition. I left. The next day I realized the key does not open the door, or the trunk. I went back to the dealership and was told there was nothing they could do, there is no refunds on keys, and as long as it started the car they did what they were suppose to do! That's outrageous. I paid $54.00 for a key that I can't get in the car with. I called another Buick dealership and was told the Buick dealer I went to is not suppose to be making keys GM has stripped their rights, they are suppose to make the key with a key code but they copied the key, knowing it would not work properly!! I want my money back or a key that unlock the doors and trunk!. I should not have to pay twice for a key. LaShon Crawford 225-439-7120 | |
| mike hall | 9/7/11 |
| I have a 2005 Z71 Avalanche I have owned this truck for 1.5 years but have had problems with the trans going into reverse while the indicator says that it is in park then it sets codes for trans componet slipping it sometimes shifts so hard that it has caused the power mirror to stop working customer help does not want to help it has gotten to the point i am ready to take it to gm in michigan and leave it at the front door and hand them the keys | |
| Billy Gabbeitt | 9/9/11 |
| Brought my car in for four NEW wheels and four NEW tires on my 2008 Buick Lucerne. Wheels were under warranty. Paid $500.00 for tires. They took my car in, and changed the wheels and tires and sent me home. Took the car home and it was jumping all over the place. Called Shearer Buick in So. Burlington VT, made an appointment, they took my car in. They checked the balancing of the tires, said that there was alot of weights on the tire that were really not acceptable. They balanced the tire on the inside of the rim. I told them I didn't like that idea, they said it was standard practice. Took the car home, and it was still jumping. Made another appointment, they took the car in, said that I needed two NEW tires, because they couldn't balance the two tires they originally put on. Told me to go home and they will get two tires in and CALL ME!! Waited that whole day, and I didn't receive a call. Called the next day, and talked to service rep HANK and he refused to make me an appointment because he was to busy that day. I requested to talk to a Manager (Peter) and he took me in at 12:30 PM. I brought my car at that time, they checked the tires, said they could not balance them. They didn't have the proper equipment. When the man HANK told me what was happening,they would have to bring it to another dealer to have the tires balanced I complained I didn't like the weights on the inside of the tire. HANK told me that "SINCE I KNOW IT ALL, HE WASN'T GOING TO TALK TO ME" I told him I want my car fixed that day and THREE HOURS LATER I drove Home. TOTAL WAITING TIME FOR THE COMPLETE JOB 9 HOURS!!!!!! HANK is a smart mouth and very uncooperative in trying to get my car in and repaired. He is arrogant, and I hope they do something about it. But I doubt it because the Manager PETER said he was a nice guy and you must not have hit it off right. I am in need of a New Car and I will not be buying a GMC or ANYTHING from ANY GMC DEALER!!!!! | |
| P. H. Keaton III | 8/25/11 |
| I purchased a 2000 chevy S-10 PICKUP TRUCK A FEW MONTHS AGO FROM YOU DEALER ON west Conlnial Drive in orlando,Fl. The dealership told me they had put in a new battery in the truck. They gave me a 30 warranty on the truck. That was about the time my battery failed. Since it was past the 30 day warranty, (0ne month passed) I went to Firestone and bought a new battery. After about 30 days, it also failed. I took it back to Firestone and they replaced it free of charge with a new battery. Again,after about a month, it also failed. Firestone explained to me that I had to have a drainage problem. I suspect the Chevy Dealer I bought and paid cash for the truck, had to know about the drainage problem, since they said they checked the truck out completely, and everything was perfect! Well, sir, I believe they knew about the electrical drainage problem and put in a new batter, in hopes it would last long enough to be out of warranty. I have spoken with my sales lady at the dealership and she said she had no control of the matter, but would talk with someone at the dealership. I am waiting for their reply to this problem. I am a 73 year old senior citizen and expect chevrolet to do the right thing in this matter. I tried to call your headquarters in Detroit,Michigan, but never got through to anyone . I have high hopes your company will do what is right and correct my electrical drainage problem in a "newly owned" 2000 yr. truck. | |
| paul oldham | 8/26/11 |
| bought my chevy 1995 chevy tahoe in 1997.I take very good care of this truck.In the past 2years the paint is flaking off the hood and roof.I love the truck. but have taken it to a dealer about the paint and they said good luck getting it painted buy gm.it has about 126.000 miles on it.But if and when i replace it i will not buy another gm truck.I hate to say i will get a toyota sequion | |
| carol martin | 7/7/11 |
| i own a o3 deville cad. from the time i got it,it has been in the service depmore than i droveit. I sent customer service 20 pages of things i had gotten fixed e and paid for, i sent 2 pages fron the dealer on warranty work. they called about wanting to make their customers happy but in end of all the phone calls they made to me was to offer me $500 off besides any other sale. who would want another cad. or gmc car, not me. they really had to agree in the beginning or why didn,t they just ignore the letter i wrote instead calling me and letting men in Argentina.tellme they were waiting for a call from my dealership which did,t make sense because the warrenty would,nt cost the dealer anything. I HOPE THEY READ THIS AND LEARN SOMETHING. THIS IS NOT THE TO KEEP CUSTOMERS. I HAD A LEMON FROM THE BEGINNING AND COULD,ntbelieve that of a cad. suppose to be the car every one wants. | |
| Jay P. Tarr | 7/7/11 |
| Dear Sir/Ma'am, I am a service member serving in the United States Army for 8 years now and am currently in Texas stationed at Fort Hood. Chevorlet has treated me great up until today when I realized that when I took my car in for services that the mechanic failed to put the oil dipstick back with the car and in the oil shaft. I was out driving with my whole family when my car began to sputter and act funny in the middle of the highway and died on me. I tried to steer it off to the road and out of the way in time to nearly miss being hit by a up coming semi and trailer. I don't know what came into the mechanics mind to not put a piece of the car back together and risk the lives of a service member, their family and those on the road. I hope I can find condolence with you Chevy as I don't feel I have to pay for another dip stick from the dealership considering its their fault. I also don't feel that I should be having to go through this or pass it to my family to take care of this while I deploy this coming weekend to Iraq for the third time in my career. I would like a very prompt reply via Phone call from what ever head person is in charge there to see if you can rectify this before or by tomorrow, if not, I will start both a query with my congress man and prepare a lawsuit against Chevorlet in general. Please contact, Denise and Jay Tarr @ 254-245-7778 at any time (we are waiting on a reply from you) | |
| Turk | 7/10/11 |
| Check that off the list of things I was cnfosued about. | |
| aussie carter | 8/6/11 |
| please be aware that a hate group referred to as Twelve Tribes has spy wired ur entire museum from top to bottom. They can see, hear and target any individual, employee or visitor to inflict bodily harm. If you investigate it u will find it to be true. Though these people present themselves as meek and sincere business people they are extremely dangerous. they have two locations in ny state Eugene Spriggs is their leader | |
| Manish Pandey | 8/7/11 |
| Dear Sir we are very good costemer of your cars. we have 3 cars of chevrolet. In all one i have taken one car for my wife Spark that No. MH-20-BC-7816 that is still at your services centar karnal from last 15 days but they are unable to seticfy costomer so pls do need fully. | |
| Ashley Rowe | 7/12/11 |
| I own a 2007 Saturn Ion SI2 purchase used on March 7, 2011. Within 45 days my windshield's weather stripping blew off. Within 60 days my gas mileage reduced from 325 miles per tank to 305 (after a fuel treatment 30 days in increased it to 348). Within 90 days my switches went out on my clutch ($200 repair not covered by the extended warrantywe purchased for up to 100k miles. Within 100 days there was a leak in my fuel pump. This is where it gets GOOD. We first took it to the shop that replaced my clutch switches, but they're a transmission shop, so it's not their specialty. They suggested a specialist. We took it to a specialist who used a camera to look around and they discovered the leak. We figured our extended warranty would be sufficient to cover the repair. They did some research and discovered the part had a recall issued by GM in 2009 (#09V419000). The problem is that the recall only applies to certain states and VA isn't one of them. GM REFUSES to acknowledge that the issue applied to my car because my VIN number doesn't pop up on their list. They took FOUR WORKING DAYS to return my car. 3 days to diagnose and 1 to complete the service. My car smelled of and was leaking GASOLINE. the recall is brandies the cars were CATCHING FIRE creating a "car-splosion" (their words). With the right spark, I could have been dead along with anyone at the gas stations where I filled up, on the road (I drive a minimum of 100 miles a day), or in any parking lot or neighborhood I parked in. When I asked about the safety aspects, they said "I'm sorry but we're not going to revise the recall." I brought up the fact that there are likely MANY MORE ticking time bombs on the road and they will be responsible for every one that goes off. They repeated their statement maintaining that my VIN number does not qualify for the replacement. I purchased my car with 43,000 miles from BROWN'S MANASSAS SUBARU in MANASSAS, VA. Salesman Eric (who looks like Ray Barrone) deferred me to Manager Yogi who says "we weren't told by GM so it's not our fault." Jimmy S was the financial advisor who sold me the warranty for $1650. THE POWERTRAIN IS ALREADY COVERED BY GM UP TO 100K! I was scammed so badly and disrespected thereafter. DO NOT PURCHASE A 2007 SATURN ION SI2 WHATEVER YOU DO NOR SHOULD YOU PURCHASE ANY GM PRODUCT. There's also a likely power steering recall that includes the power steering ceasing to work, but they'll only honor it if you can get to a shop that can read the Check Engine Light code, which must be illuminated for it to be read. | |
| phillip saucier | 7/12/11 |
| My brand new 2011 chevrolet silverado makes a hard bang in the rearend at times. Brought to theservice department in lafayette, LA they said its normal. Bull**** its my fifth chevrolet vehicle none of them slam the rear end that way i also have a 1968 Chevelle that has a smoother rearend. Whats the deal does anyone know is it bad rearends or transmissions???? | |
| rudy blackburn | 7/13/11 |
| I would like to talk about not shutting down the plant in shreveport and take another direction with the Colorado/canyon trucks. | |
| thomas sturgis | 7/17/11 |
| I paid cash for a gunner h3 and the roof lights strip, blew off while I was on the freeway. The worse is the part is discontinue. This part should have been re-called !!! What can be done ? I need this part, and I ne ed to get it fix ...!!! Please reply @ tsturg5050@gmail.com | |
| jason law | 7/18/11 |
| I bought a 2009 yukon in jan of 2010..it was new when I bought it. I have had thea fuel pump go out in it, a fuel sensor went bad n tank whic I paid 700.00 at dealer to fix it and now my navigation screen has blacked out. It has 55 thousand miles on it . Also my a/c if getting hot and cold hot and cold. I wrote gm a letter asking them to replace my navigation because my veh is only a year and a half old and I have had no after market things done to this vehicle. My letter stated we americans buy american products and we are helping out the untied states by doing this, so americans can keep their jobs. I got a call from a indian which I could not understand. He told me to take it to dealer to find out the problem. I know what the problem is.....its broke... they charged me 47.00 at dealership to tell me it was broke and I need a new one. Gm called back and told me they would pay for half of the new system...I should have paid half for the navigation when I bought it new then. The thing is, I paid 50 grand for this veh and have had nothing but problems with it. Its only a year and a half old and they should stand by thr products. Walmart would replace it.. I will blog, twitter, send letters every week to gm and post on billboards around my town telling how general motors will not stand behind thr products and how they give thr jobs away to people in other countries. Speaking of the indians who call me rep gm..its a damn shame of what this country is coming to. I will buy a toyota next... crooks | |
| Frank Reyes | 7/19/11 |
| I own a 2003 GMC Envoy and up until last Aug/Sep 2010 it has been a good vehicle. At that time I started have problems with the instrument cluster (gauges). RPM gauge is stuck due south, fuel gauge has erratic readings. In fact, it stalled on my wife in a busy intersection of my town, fuel gauge read 1/4 but in fact it was out of fuel. Just recently, it stalled on me at a stop, "Check gauges" light lit up momentarily, then the "Service Engine Soon" light is lit constantly. It took several attempts to restart the engine. Now my speedometer is faulty and awaiting for the rest of the gauges to go out. FYI, there are 28 pages of emails on the Edmunds/Envoy Forum, with Envoy and Trailblazer owners experiencing similar problems with the instrument cluster. Only a few have been recalled, vehicles with 70K or less, dealerships will pay for parts (cluster) and labor, 70,001 to 80K, they will pay for just the parts (cluster), owner responsible for labor. I started experiencing problems at approx 100k miles. Recall should be for all Envoys/Trailblasers no matter the mileage. Is GMC waiting for an injury report or death to do recalls ?? My rating is "very poor" customer support. GMC needs to do a recall soonest. | |
| tommy r moore | 7/21/11 |
| i bought a 2011 2500 gmc 6.0 form don ledford automotive in clevland tn. 6.0 4x4 salesman and sales manger told me the truck would get 16 to 19 mpg that was reason for buying the truck the truck got 11 to 14 mpg the dealer never offerd to check and said they never told me that they lied traded it for 2500 dodge i have bought 2000 sub 2001 2500 crewcab 2002 3500crewcab 2005 1500crewcab 2008 2500 crewcab 2011 2500 crewcab 2010 eovinox 2011 dodge 5 was diesel | |
| Mike Davis | 8/5/11 |
| For a company that was bailed out by the US Government, you treat your customers and your responsiblities very poorly. Instead of doing a recall on the 2002 gmc Duramax diesel pickups with faulty injectors due to a design flaw ( which you changed in 2004) you gave us 7 years and 200,000 miles, knowing it's not the age but the milage that causes the injectors to fail. Mine failed at 93,475 miles but I was beyond the time limit and you would not cover it. I am having that fixed at a cost of approx. $5000. I will have to get rid of it because you merely replace them but the design flaw is still there. I will never again buy a GM product. | |
| HEATHER | 8/5/11 |
| I purchased a Olds Alero because i like GM vehicles and the style.....i owned a Grand Prix prior to this one and was happy with it....i am very upset with the olds Alero.....i have had numerous problems with the front end and cannot seem to get honest answers ....i am also very upset and have never heard of the security system shutting down.....i had the car towed to a local garage and found out hundreds of dollars later that this was the problem.....i called the GM dealership and he said oh yeah the grand ams and aleros are nown for that....he told me what to do next time it happens...i asked why no recall....he did not give me a valid answer..i have been sitting waiting numerous times 10 to 20 minutes for the security light to stop flashing.....do you know how embarrassing it is to have to tell the gas bar attendant i can't leave because of this and they don't have clue what i am talking about...i have been late for work and appts....it is hot sitting in the car..i am going to start looking for another brand of car and i feel that GM has let me down I loved the look of the Alero but GM is losing this customer | |
| James Brunet | 7/24/11 |
| I have a Chevy HHR LS (2007). Everytime it rains I get at least 1 inch of water on the front floor (driver side and passenger). The A/C hes suddenly shut down and I'm pretty sure it has something to do with the water inside the car. this is our only vehicle and we live in south Louisiana where the temperatures AND humidity are really high. My wife is a HOME HEALTH NURSE and needs this car running like it should. I cant afford another car and this is all we have. this is going to cause hardship on my family as well as a divorce because I have exhausted my efforts to try and calm her down. I have always been a chevy man and believed in your products. I am now having my doubts. What do I do? (337) 368 5980. | |
| Julia Cordes | 7/27/11 |
| I was referred by another dealership to Superior Chevrolet because my hometown dealership did not have a Corvette in stock. When I got to Superior, I told them that the other dealership referred me. They somehow took that to mean that I was just at Superior to test drive a vehicle and then buy it at the other dealership. They proceeded to tell me that I was allowed to sit in their vehicle and not drive it. They insinuated that I was too tall for the vehicle and that a Camaro would be more "appropriate" for me. When I asked for brochures, they said they had none. When I asked for prices, they told me to consult the internet. I complained to the manager, and he told me that he thought he heard me say that I was going to buy my vehicle at another dealership and that I was only there to test drive. What kind of an idiot would do that? Is he crazy? He also tried to call my husband and explain his point of view (not really apologize). Unfortunately I answered and he kept calling me Gary. Great, so now he is calling me a tall man who he wouldn't give the time of day to. Unfortunately, if you look on who attended the GM Ball last summer, you will find my name. My dad is a serious car collector and owns 60 cars. Just because I am a woman, it doesn't mean I can't buy my own car. I have 3 college degrees. I think I can handle it. I am beside myself. In this economy if you have a customer that would visit your dealership in 104 degree; you should at least try to sell them a car regardless of whether or not you thought they would buy from you or someone else. Julia Machacek Cordes melebowser@yahoo.com | |
| frank Catalano | 8/1/11 |
| I purchased a new cruze chevrolet 4 door sedan from Watson Cheverolet Auto Mall on the 13th of July 2011 in Tucson Arizona. I traded my 2004 Saturn for a discount which was an ample trade in for the miles I had. I went in to buy a new car because of the TV advertizement for 99 dollars a month. I myself in my opinion was dooped in buying a new car by Watson of Tucson. This will be the last and final GM car I will purchase. And I also want to say I am a retired GM Hughes A/C Co. employee with 30 years service. But I still don't understand why the Sales reps offer you free oil changes and free services if you purchase a new vehicle and don't complete their promises at all. They also said they would get me a dashmat, a spare donut tire and Jack that I asked for. No calls or even a message are made as of yet. They said I would get a call when the warehouse would bring in the parts. They even offered free gasoline. If you are in Tucson people, I recomend O'Rielly Chevrolet better. I assume if they get their money from my bank. It's a final sale and no more promises. | |
| Susan Rose | 6/22/11 |
| GM is not interested in customer service. Once you have a car in are stuck and no one wants to hear about it! I called twice one day and was promised a return call the next day. I waited 2 days and called again. There was no record of my previous call. I too was lied to about their "return policy" because when I called and spoke with corporate their solutions was here is an extended warranty now leave us alone. Meantime, 6 years later the problem still exists. Or lets talk about the fact that I was almost killed as a result of another documented problem with my car, but does any one at GM are? No! Bottom line, if you buy a GM car you are a fool because there is no such thing as customer satisfaction! Interestingly enough that when I left Pine Belt Chevrolet last month I never received a customer survey form them. I wonder why? | |
| eugene buckley | 6/22/11 |
| bought a new chevy malibu from jon hall in daytona fl.got ripped off. called the ceo of chevrolet.all i got was a 100dollar service voucher good for one year.but my new car has a 3 year 36000 mile bumper to bumper warrenty .why do i need a $100.service voucher thats worthless. thanks for the help mr. dan akerson/ceo | |
| Johnny Whitehead | 6/24/11 |
| I bought a chev. S-10 pick up truck in 1991 in Gardendale,al.,I am the original owner. I am still driving it after 20 years (210,000 mi.) I have never replace the engine or the transmission. It still runs great. I was wondering if this might be a record? Please let me know. Sincerely,Johnny Whitehead/ph.256-734-3343. | |
| Richard Baggett | 6/26/11 |
| Based on most of the comments above I'd have to say they used the wrong dealer. Billy Navarre Chevy in Lake Charles & Sulphur has exceeded all of my expectations. One time I had a service issue..... It was resolved before I could turn around. Great dlr great car. I will not drive anything except Billy Navarre products! | |
| Norm Rourke | 6/10/11 |
| Re: 2010 Jayco Seneca (RV) w/Duramax 6.6L turbo diesel on C5500 series GM medium duty truck chassis. Earlier this month, the check engine light came on and stayed on as I was moving the RV to check tire pressures. I turned the engine off and followed through on the tire pressure check. While doing this, I saw a wire hanging down under the chassis. Crawling under, I saw the wire (a plug at one end and a probe at the other)was broken in two places. I called GM roadside assistance and the RV was towed to the dealer who worked on GM medium duty trucks listed in my owners manual. The service manager said the EGT (exhaust, gas, temp) sensor had been broken in two places. (This sensor is a wire protected only with a thin plastic sheath.) I asked how this could happen and the service manager said it could have been caused by road debris: rock, a piece of tire etc. Since the vehicle and the GM chassis is under 2 year warranty, I naturally assumed the work would be submitted under the warranty. It wasn't. I paid $424.64 for the repair. I asked the service manager why it wasn't submitted as a warranty claim. He said GM was "kicking back" most warranty work and therefore it wouldn't be worth submitting it as such. Continued questioning of the service manager about this and the why of it only resulted in his adamant refusal to submit it as a warranty claim. He gave me the number of GM customer service and I began the process of seeking reimbursement for what clearly should have been a warranty repair. As of this date (June 10) and after more than six telephone calls and talking to four GM customer service representatives I am still waiting for a positive response to my request for reimbursement. Each customer service representative took the same information about the vehicle, the problem etc. and asked why it wasn't submitted by the dealer as a warranty claim. I gave them the answer the dealer's service manager gave me. Each customer service representative I talked to said they would contact the service manager for additional information. After each GM customer service representative talked to the Chevy dealer service manager they called me back and passed me on to another person who repeated the same process! So far nothing conclusive has been done to refund the $424.64 I paid to have this damaged sensor replaced which should have come under warranty. My next step is to write the GM CEO with full documentation, photos of the damaged sensor and notes of my experience to see if he will pass this one to someone who will take appropriate action to resolve the matter, e.g., reimbursement. I will also CC appropriate consumer advocacy agencies, BBB and anyone else I think might be helpful in recovering this charge. Clearly GM needs to revisit this EGT sensor placement and somehow protect it from the possibility of damage by road debris. One simple solution might be to encase it in a metal tube that would sustain hits by road debris thrown up under the chassis without damaging the wire in its thin plastic sheath. If I can figure this out, why can't GM? I believe the EGT sensor is part of the emissions system. If this is so, the warranty on anyhing to do with the emissions system is under warranty for more than the normal 2 years. | |
| JIM COLEMAN | 6/10/11 |
| I CONSIDER MYSELF THE AVERAGE TAX PAYING,LAW ABIDING CITIZEN.I HAVE BEEN BUYING CHEVROLET AND GM PRODUCTS FOR 35 YEARS AND CURRENTLY OWN 4 GM VEHICLES AT PRESENT.IN 2004 I PURCHASED MY WIFE A NEW HD-2500 DURAMAX PICKUP.AT THE TIME EVEN THOUGH IT COST CONSIDERABLY MORE THAN A COMPARABLE FORD OR DODGE AT THE TIME I FELT IT WAS WORTH THE MONEY.i HAVE HAVE DISCOVERED HOWEVER IT IS FULL OF SUBSTANDARD CHEAP MADE PARTS (THAT YOU PAY DEARLY FOR.tHIS TRUCK IS PRMARILY USED AS A CAR BY WIFE AND REALLY HAS NEVER BEEN USED AS A WORK TRUCK.WHEN IT WAS ONLY A COUPLE MONTHS OLD THE WHOLE A/C CONTROL UNIT HAD TO BE REPLACED.THE DEALER DID DO THIS UNDER WARRANTY AND NO COST BUT STATED IT WAS A COMMON FACTORY DEFECT.THEN AFTER 100 MILES OVER STANDARD FACTORY WARRANTY THE PASSENGER SIDE FRONT WHEEL BEARING HUB NEEDED TO BE REPLACED AFTER JUST OVER 36000 MILES.I WAS FLOORED WHEN I WAS TOLD IT WAS ABOUT 750.00 TO REPLACE AS IT IS SEALED BEARINGS AND NOT SERVICEABLE.AS OF TODAY THE OTHER SIDE HAS NOT GONE BAD YET.I CONSIDER IT TO BE A LOW MILEAGE VEHICLE AS IT ONLY HAS 79000 MILES ON IT.YESTERDAY WHILE ON THE HIGHWAY TO MY SONS GRADUATION THE DRIVERS SIDE FRONT WHEEL COVER CAME OFF THE RIM,LUCILY IT DID NOT HIT ANYBODY.THAT WAS MY BIGGEST DISAPPOINTMENT.WHEN I PUCHASED THE VEHICLE I PAID EXTRA FOR THE SO CALLED "CHROME WHEELS"WHICH TURNED OUT TO BE CHROME COVERS OVER STEEL WHEELS GLUED ON.LIKE I SAID WHAT MAKES IT BAD IS I WAS CHARGED (AND PAID)FOR SOMETHING I DID NOT RECIEVE.I NOW SEE WHY SO MANY PEOPLE BUY JAPANESE PRODUCTS.WAKE UP GENERAL MOTORS BEFORE YOU GO BANKRUPT AGAIN. | |
| Martha brown | 6/11/11 |
| I had a gm cars I was mad they took oir tax dollars for bailout and I was puzzeled about it with a wait and see atatude then they claim they paid back the loan only to find out they go another tax payer loan to pay there first loan " do they really think that the public is rely that stupid " ? Your company is insulting the publics intelligence !!! Now I heard about them wanting to raise gas prices to force us to buy electric cars I sold all my company and personal cars and botughy "fords" I will never buy gm again ! I have printed and. Sent flyers to all my customers to stop buying gms and to get rid of they gm cars I have had overwheaing success with this effort "gm" keep messing with our money and I will gaurentee you will go under ! What are you thinking ? Martha | |
| Keith | 6/11/11 |
| So lets just set the mood for this question---the American people bought your cars for at lleast a half century---you began to produce cars that made you huge profits and gave little or no value---pinto vega and the list goes on-----you lose so much customer interest that you then bilk the tax payer out of billions to keep your company ( lets call it the Golden Goose ) alive because without that tax payer you would have failed---that's what should have occurred---substandard product no sales and no buyers means you need to fail----but no Billions in Tax payer dollar later you latch on to " WE WILL EXPLOIT GREEN " you embrace the liers forcing this myth down our throats and VALLA you spit out the VOLT the PINTO of your new vision quest scam----now the people hate this laughable joke of a thing and you are lauding it like the KING with no clothes yet the people are not as stupid as you thought---they voted a joke into the White House but the jig is up----so now to force people to buy the your crap you want a DOLLAR added to the price of gas ---Really your CEO said that ---STUPID !!!!!!! | |
| gary dunagan | 6/13/11 |
| ihave had gm car and trucks all my live BUT I WILL NOT HAVE ANYMORE GM . LIKE WE NEED TO PAY MORE FOR GAS SO YOU CAN SALE YOUR HIGH CARS NO...............NO MORE FOR ME | |
| Mrs Felecia Storm | 6/14/11 |
| My husband purchased a 2008 Saturn brand new for my birthday and I even picked the color (Garnet).It is loaded with everything I could think of, with sun roof, moon roof, and running board. I really love my Saturn, but every time I've had to have some repair or recall, that was done poorly or took longer than it should have. My roof leaked with the first rain and continued to leak off and on. The leak was finally repaired right before spring 2011 but it took four visits before it was correctly done . When it was picked up, the inside headers, door insulation around the windows, floor trim around the door and seat belt portal panels were all hanging off or incorrectly reinstalled and none of your people who handled my car did anything to fix this.I was told to bring it back on Monday(it was Friday of course). The most resent re repair is the steering wheel, it has taken an unbelievable four times to be completely done. This was by fare the scariest to deal with, The pump went out as I was driving and I could not turn as I was in a curve. Lucky for me, I didn't get into an accident. Your company made me pay for the repairs,which is not fair because the work began while it was still under warranty and should be considered as completed warranty work. The invoice list all parts as warranty work but not the 550.00 dollars of labor. This dealership is Lou Sobh in Duluth, Ga. General Motors made a promise to all Saturn owners that wanted to keep their cars that you would be their for us and it looks like your words were just empty promises. | |
| Dan Chaney | 6/16/11 |
| Contacted Chevy via email and ask a question about dinghy towing. Have a 2010 Equinox and have setup to tow behind my RV. When removing fuse 32 as listed in the owners manual, I have no 12 volts to my power outlet (cigarette lighter) for pluging in my brake buddy. Was contacted by Chevy and was told that nothing could be done and any modification would void the warranty. Told Chevy that due to the weight of the automobiles, it was a state law across the US and Canada to have brake assist on the dinghy towed vehicles. "STILL NOTHING" I have owned GM's for years because of towing without any problems as all power outlets have 12 volts after fuse removal. Now talking to Jeep as they have a setup for towing without any hassle as with Chevy. | |
| Gail | 6/6/11 |
| have 2005 Pontiac Vibe which I replaced the PCM myself then 6 mo later receive letter as to recall due to PCM malfunctioning. I sent in copies of all the work I had done on my car to verify it was the PCM, bill where I purchased PCM and was politely told: "THE PART I REPLACED WAS NOT ON RECALL!!!!!" Took my vehicle to 2 TWO GM dealerships and was told basically "Sorry about your luck" we do not have Pontiac franchise anymore. The third dealership told me Yes my car was on recall, ordered new PCM PLUS ISSUED REFUND FOR THE AMOUNT THAT I invested!!!!!!!!!!! Sharpnack Chevrolett in Willard OHIO has an awesome Service Team! Really did not expect a refund but Thank God That TEAM got it for me. What a shame two reps from GM told me that I did not replace the correct part. So now I have a new PCm plus Refund!!!!!!!!!! | |
| nicole | 5/24/11 |
| I have a chev cobalt 2007. There was a recall on the power steering. So i had took my car in to get it fixed. They fixed the problem. After they were done with it the tech had came out and told me that i had no back break lights. so I said well i had break lifghts before i came up here. He said that its a wiring problem. So as i was leaving i had turned my left blinker on it was blinking really fast like it was gonna go out. So i had got out of my car to look at it and the back one is out but not the front. So chev told me they did not mess with anything else except for the power steering motor. I said horse shit. I am calling the corporate office. | |
| Bert Henderson | 6/1/11 |
| I purchased a 2011 Chevy Equinox. The dealership added two charges which are not required by law or by General Motors to be charged to the buyer. 1) A Documentary Fee of 50.00 2) Dealer's Inventory Tax of 43.15 The invoice for the vehicle contains two disclaimers clearly stating that the Dealership is not required to make the buyer pay for these two charges, yet they were added to the invoice. When I asked the Sales Manager at Classic Chevrolet in Grapevine, Texas, he stated that GM audits the dealership and that the dealership is required to collect those charges. If so, then why do the disclaimers on the invoice state that these charges are not required to be charged to the buyer ??? It would be nice for someone at GM's corporate office to look into this because this way of doing business is very irritating to buyers like myself. | |
| Scott Weaver | 6/2/11 |
| I purchased a "Certified" 2008 Cadillac Escalade 6 months ago from my local Cadillac dealer, to which it has been in the shop 9 times so far. I am no longer confident in the vehicle's reliability so I returned to dealership where I purchased it from, they made me an offer to take it back in on trade and buy another vehcile. The vehicle we are considering purchasing is almost identical however we will take a $7000.00 loss on the vehicle and have to pay another $4000.00 in sales tax. After being told to call Cadillac customer service they offerred a loyalty assistance offer of $1000.00 the only stipulation is that I have to buy a new Escalade which is roughly $30,000 more than the one we currently have. I find it so insulting that Cadillac/GM is only concerned about moving new units not building brand loyalty. We were about to purchase a new SRX, I will absolutely not be purchasing that vehicle now. I guess I will purchase a Lincoln MKX, I am not sure whether the Lincoln will be any better but I guess I will take my chances on the unknown! Another suggestion to General Motors would be to take their call centers on-shore. The communication barrier between myself and the customer service agent only added to the frustration. | |
| William Fox | 5/20/11 |
| Well I thought I would write this note, to say Good Bye to all General Motors Products. I nor anyone in my family that I can convince will ever Buy an American Motors Product. The recent note sent to me saying the GM is building a New Plant in China, to produce the new GM engine, previously producted in America, was the last straw. Your Greed has cost you this GM family forever. Go sell you stuff to those who you are paying to make it. I will campaign forever against you and your Chinese Made Junk. | |
| david | 5/16/11 |
| Right rear wheel broke off the lugs on my 2008 corvette Z06, causing me to slam into the concrete retaining wall. there is no damage at all to the right rear quarter panel. GM's engineers, obviuosly they're not very bright, say it came off from impacting the wall. Amazingly there is no damage from impact anywhere near where the wheel that broke off. If GM will try to brush this off what will they do when the problem kills someone. | |
| Plano Owner | 5/17/11 |
| I have purchase 8 new Chevrolet vehicles in my lifetime. I bought a new 2008 Chevy Aveo from Stonebriar Chevrolet in Frisco, TX. It was November 2007 and the weather was cool. The car was "Air Conditioning Ready" (no A/C but allegedly pre-wired, etc.). The salesman stated that I could just wait until summer and spend the extra money for the A/C then. So, I bought it. Well, when I went back to have the A/C installed they wanted $2,500.00! That's about 25% of the price I paid for the car! It would have only been a few hundred dollars more if I bought it in the first place. Anyway, after enduring 3 excruciating summers in Texas, I decided to trade in the car. Stonebriar won't even give me Edmunds or NADA trade values and the car is in excellent mechanical and physical shape (even by their admission). This will be the last Chevrolet or GM vehicle I'll ever buy. I made the mistake of buying a Chysler product in 1983 and had the worst service from the dealership in my lifetime. I have purchased 2 Toyota Camry's and gotten great discount pricing and full trade-in value. Guess what I'll buy next? | |
| Stephen Gipson | 5/13/11 |
| I have a 2007 Yukon, and my reduced engine message came on and the car would not move this all happening while my wife and kids were on the interstate, while driving 70mph the truck just stopped. All dealers I have contacted are all saying its possibly the throttle body which is about $300 if not than they have to replace the wire harness. They said its a problem part and sometimes they have to repair 3 or 4 different things to find the problem which after will cost me over a $1000. This is more of a safety issue than anything else, for the truck to just stop moving as if you applied the brakes in the middle of the highway is insane. After reviewing all of this online everyone is complaining of the same issues and no one at GMC willing to help. | |
| CLEVELAND WARD | 5/6/11 |
| I SUED TO BE A LOYAL CUSTOMER OF GM,EVEN DROVE A OLDSMOBILE FOR 12 YEARS WITH NO MAJOPR PROBLEM,THEN I MADE THE MISTAKE OF PURCHASING A 20O5 LEMON-NOX(EQUINOX LT AWD.i HAVE CONTACTED THE CAC CUSTOMER SERVICE SERVICE CENTER ALMOST 200 TIMES AND BEEN REBUKED AND GIVEN THE RUNAROUND THE SAME AMOUNT OF TIMES.I HAVE CONTACTED CORPORATE BETH KUCHARSKI AT 300 RENAISSANCE CENTER.TO NO AVAI.I HAVE BEEN PROMISED THE ELEVATOR AND GIVEN THE SHAFT!!!I OWE 6 MONTHS ON THIS LEMON,AND FRANKLY I WILL NEVER BUY ANOTHER GM PRODUCT AGAIN.I WILL SEND ALL DOCUMENTAIOPN CONCERNING GM INABILITY TO SOLVE ANY PROBLEMS. THANK YOU. MR CLEVELAND WARD 18 CROWELL ST. DORCHESTER,MA. 02124. cwar3@partners.org Please somebody at Gm so something.I have paid for this vehicle in money time and aggravation,i think i should be given a settlement approx $2000 at this point which is quite cheap for all the problems I have had and Gm failed to fix.!!! | |
| CLEVELAND WARD | 5/6/11 |
| I USED TO BE A LOYAL CUSTOMER OF GM,EVEN DROVE A OLDSMOBILE FOR 12 YEARS WITH NO MAJOPR PROBLEM,THEN I MADE THE MISTAKE OF PURCHASING A 20O5 LEMON-NOX(EQUINOX LT AWD.i HAVE CONTACTED THE CAC CUSTOMER SERVICE SERVICE CENTER ALMOST 200 TIMES AND BEEN REBUKED AND GIVEN THE RUNAROUND THE SAME AMOUNT OF TIMES.I HAVE CONTACTED CORPORATE BETH KUCHARSKI AT 300 RENAISSANCE CENTER.TO NO AVAI.I HAVE BEEN PROMISED THE ELEVATOR AND GIVEN THE SHAFT!!!I OWE 6 MONTHS ON THIS LEMON,AND FRANKLY I WILL NEVER BUY ANOTHER GM PRODUCT AGAIN.I WILL SEND ALL DOCUMENTAIOPN CONCERNING GM INABILITY TO SOLVE ANY PROBLEMS. THANK YOU. MR CLEVELAND WARD 18 CROWELL ST. DORCHESTER,MA. 02124. cwar3@partners.org Please somebody at Gm so something.I have paid for this vehicle in money time and aggravation,i think i should be given a settlement approx $2000 at this point which is quite cheap for all the problems I have had and Gm failed to fix.!!! | |
| Richard LAwr | 5/9/11 |
| i have 1 have a 1998 Cadillac DeVille and i am on ssi and ssdi i really like this car but me being on ssi and ssdi i need help and hope you all can help you see i look into getting the rear suspenion i was told it well be over 500. each and my gas tank leaks out i think it might be abd neck of it and my wife and i and sometime our grandkids are in it if you can help my phone number is 214-783-2733 and my email is tenn_man42@hotmail.com i hope you can help youare my last hope i dont want the gas tank to blow up with my wife or grand kids in the car | |
| william lammert | 5/6/11 |
| I have recently just bought 09 gmc duramax from cole chevrolet in pocatello Idaho.I live in colorado so this was done on line. So I bought a like new certified vehicle I get there to pick it up Ifind HAIL damage so the salesman said we would fix it in colorado. Then I find that the truck has been in a accident ask the dealer to take it back and they said no. In todays world it's to belive this could happen this a gm owned truck before this dealer bought it at auction bottomline someone is comitting consumer fraud I will be suing gm and the dealer | |
| Jan Robertson | 4/29/11 |
| I have a 2005 Chevrolet Trailblazer. I have had nothing but trouble with this vehicle. In 2008, my transmission went completely out on a major highway in Texas. Thank God, we were not killed! Now my gas gauge will not work properly. I have looked on the internet and have found numerous complaints regarding this same situation. I called a dealership in the Dallas, Texas area and they told me because they will have to remove the gas tank (because the sensor is in the gas tank) that it will cost me between $550.00 and $650.00 at the cheapest. My husband just lost his job and we don't have a lot of extra money but I am afraid we are going to get stranded. I would get rid of this vehicle but with his loss of employment, we can't do that either! Help! | |
| R.SHABEER AHMED | 4/30/11 |
| HELLO SIR/MADAM MY NAME IS R.SHABEER AHMED AN I AM 23 YEARS OLD AN I HAVE PASS B.COM IN THE YEAR 2007 AN I HAVE DONE P G DIPLOMA IN COMPUTER APPLICATION IN THE YEAR 2006 AN I HAVE DONE D.A.A DIPLOMA IN ADVANCE ACCOUNTANCY IN THE YEAR 2010 AN I AM A FRESHERS FOR ANY KIND OF JOB AN ANY KIND OF JOB DAY R NIGHT AN ANY WERE,ANY TIME,ANY PLACE AN I GOT MY PASSPORT TO AN MY E-MAIL IS NOT WORKING AN MY MOBILE PHONE NUMBER IS 9986494711,9844121638 AN ANY KIND OF JOB BUT NOT A DRIVERS JOB AN I GOT NO D.L R L.L OF ANY KIND OF WHEELERS SO PLEASE KINDLY SEND MY VISA,TICKET IN THE NAME OF R.SHABEER AHMED WITH IN 2 R 3 DAYS TO THIS ADDRESS AN I AM FROM INDIA,FROM KARNATAKA STATE,FROM BANGALORE CITY,FROM MYSORE ROAD AN MY HOME ADDRESS IS #18,NEW PENSION LANE MAIN ROAD 2ND CROSS 1ST FLOOR S.S MANZIL BUILDING J.J.R NAGAR MYSORE ROAD BANGALORE-560018 AN JUST HOPE THAT U WILL GOING TO CALL ME BY SENDING VISA,TICKET IN THE NAME OF R.SHABEER AHMED WITH IN 2 R 3 DAYS AB ABOUT U R MONEY PLEASE KINDLY TAKE OUT OF SALARY OF VERY MOUTHS SO PLEASE KINDLY PLEASE CALL ME KINDLY PLEASE SIR/MADAM PLEASE CALL ME AN I AM A MUSLIM ANY I AM UN-MARRIED AN I AM LOOKING FOR A JOB IN U.S.A,AMERICA,LONDON,CANADA,NEW YORK CITY.NEW MEXICO CITY,L.A,WASHINGTON D.C,AN MANY MORE PLACES SO PLEASE KINDLY PLEASE SIR/MADAM CALL ME PLEASE CALL ME | |
| Yolanda Mojarro | 5/1/11 |
| I baught a 2006 Equinox from george Cheverolet in July 2006 this car has been nothing but trouble from the day I bought its always in the shop for the same reason always the engine light on. They have replaced the whole computer systems all air hoses and now they had to replace the cylinder Head. I think that Chevrolet shoul compensate me with something beside the trouble with it always being in the shop and the inconvience it has caused all the money I paid out to replace parts that I dont think its the problem I think that the car is just a lemon and I mean a lemon every year it has to have something replace. | |
| jim | 5/1/11 |
| I purchased a 2005 Chev Blazer in Phoenix az. We had a very bad experience with it from early on as the engine would shake & the vehicle would DIE! The dealership on Phoenix "wouldn't or couldn't" fix it so I decided to go lemon law. IF YOU HAVE A VEHICLE THAT HAS 24,000 MILES OR LESS ON IT & THE DEALERSHIP FAILS TO REPAIR IT, YOU CAN GET A LEMON LAW LAWYER! Anyways, I sought a Lemon Law Lawyer. So after I got him to help me, he called back & said, "I'm sorry, but your case was turned down. ***To all of you out there that gets turned down by a Lawyer, DO NOT GIVE UP! I would go to the dealership. call them repeatedly,etc. The GOOD NEWS is that after 3 months, GM avoided arbitration & avoided us a "new" 2006 Chev HHR. This hearing was at the local BBB in Phoenix. ***At that meeting, a GM representative from Detroit, told my wife & I that since we already made "12" payments on our 2005 Chev Blazer, that these "12" payments WOULD be applied to our "new" Chev HHR! As you can imagine, we were very happy that we WON our fight! However, the Dealership that we purchased the Blazer from as well as our new HHR, kept skirting the 12 payment agreement. Unfortunately, soon after these events, our owner decided to sell his house & we had to relocate north of Phoenix. Time went by & I "reluctantly" gave up the fight. Now, after just over 4 years, I have decided to come at them very hard, One reason is, I realize that they already have $20.000 in payments from me, another is that their office in the "Philippines" continuously calls me for payments, (I am a little behind), & also, the fact that I pay over $400 mo & that times 12 payments comes to more than $5,000 i should have LESS to pay them! Their Business Resource Center keeps telling me that they have "NO" RECORD of this AGREEMENT! THEY ARE LIARS & THEY are NOW in for a FIGHT! ******************TO ALL OF YOU THAT HAVE BEEN DONE WRONG BY GM, NEVER EVER GIVE UP!!!! KEEP POUNDING THEM, BECAUSE REMEMBER IT IS YOUR MONEY & THEY ARE "SCREWING" YOU! GOD BLESS EVERYONE! WE HAVE RIGHTS & WE MUST ALWAYS DEFEND THOSE RIGHTS! Sincerely, a 68 year old man that is fed up with GM! | |
| z. jumarally | 5/2/11 |
| I bought a GMC Envoy XL in october 2009 from kaiser dealership in Deland, florida. Since I boought the truck I have several problems with the cluster, my speedometer would stick at 40 to 70 miles an hour in my driveway so I cant tell how fast I am driving on the road, the truck would cut off when driving or at the traffic light, the fuel gage would stick and not work and the oil gage would not work. This needs to be fix and general motors needs to put a recall on their product so that no one gets hurt or that their vehicle dont have any major problems. I need my vehicle to get fix. | |
| Kim Wade | 5/4/11 |
| I would give a 0 Star rating myself !!!! I bought a used 02 GMC Envoy . End of Aug. 2010 and Sept. 11th I was involved in an accident where we T-Boned a boy in the side because he done a u-turn in the middle of a two lane road in front of us an we hit this vehicle at 64 miles and hr. and no AIR bag deployed . I contacted Gm and filed a claim with them about the air bags and they sent out their team of EXPERTS and pulled the black box and said the didn't find anything wrong with the air bags and they turned on . That this was NOT the type of accident that they would expect the bags to deploy . REALLY !!!!!! LOL .!!! My front end was totaled , my windshield was busted and the hood folded back and steam coming out of it . It was noted in the accident report no air bag deployment and the ambulance report as well as the hospital . I have herniated disk at c_2,3,4,5,6,7 and T8-9 . as well as other problems . But am in the process of filing a law suit against Gm . I will take my chances with a jury !!!! . I also am submitting my photos of my car to Toyota and Ford and Dodge and others to use in their advertising to show the public what Gm says NOT to expect in accident on their vehicle's. It would have been so simple to just do the right thing from the start . !!!! I wish I could post a photo here !!!!!! If I find I can I WILL !!!!! THANKS GM MOTOR COMPANY !!!!!! FOR YOUR " ALL " YOUR SUPPORT AND COMPASSION !!!! I HOPE YOUR CEO'S GET TO SEE THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! KIMBERLY WADE soldbykimwade@yahoo.com 606-422-7931 Attny . Bobby Rowe 606-886-6877 | |
| Cleveland ward | 4/25/11 |
| Plese note this is could be a epic is this wanted to be,I bought a Lemon a 2005 Chevy equinox in 2006 used with 33,000 miles.This was biggest mistake of my life.I ahve written GM Several times this included the Ceo and beth Kucharski an Gm Executive at 300 Renaissance Canter.i have over 110 Service requsets in at the cac at 1-800-222-1020 which i was promised an elevator but was given the shaft clinically .This vehicle 2005 Chevy equionxhas had trhe head gasket repalced.4 sets of totors,serpentine belts,idlers,pulley tensioner,cd-radio plares, paint chipping at wheel wells thes works.I asked Chevy gmc- for a settlement which would be fair or Issue a work order to the dealer of my choice of I can take it there and have other issues with this vehicle fixed approx $2000.Since then i have been given nothing but the runaround cy Chvey-GM.i have been asked by many other consumers who saw me driving this vehicle and ould only given my negative opinions concerning the Chevy Equinox and after seeing all the repairs I had made out of my pocket,many people ran away from this vehicle like the plague.lease if there a Gm Executive Out there who is fair and Customer Service oriented.Please approve my request for this settlement.My Name is Cleveland Ward 18 crowell St. Dorchester,Ma. 02124.I have all the paperwork if you need,but i hope you have a large file cabinet.Have a Nice day!!! | |
| Steve Harper | 4/9/11 |
| I have bought 11 new GM vehicles since 1999.I am severely disappointed in the 2007 Pontiac G6.With less than 50,000 miles on it,the engine started dying,leaving my family members in danger many times.The car will restart after 5 or 10 minutes,with the key off.No trouble codes are present,evidently it clears the code,before or when,the vehicle starts. I believe this to be a MAJOR SAFETY DEFECT! I further believe that GM had better get off their butts & get something done to rectify this problem! I have seen posts on the internet from hundreds of other mid-sized GM owners with the same problem.It is clearly a safety issue & GM CORPORATE had better stand up & take responsibility & get this problem fixed!!!! I own GM vehicles from 1952,1967,1968,1969,1995,2006,2008,2011. I am a die-hard GM fan & owner,but they need to address this issue ASAP. Sincerely, Steve Harper | |
| Janet | 4/11/11 |
| Regarding the new Chevy Cruz, GM is advertising the car is completely made in the United States is not true. GM broke it's contract with KBI Bearings and is now buying the bearings for the Cruz overseas. It's not the first time GM has broken a contract. They're constantly going to other countries to buy parts for all their vehicles. I always bought American cars, particularly GM cars and trucks. My next truck will definitely be a Ford. I don't do business with liars and cheats. | |
| Janice C | 4/13/11 |
| I brought back my 2003 Chevy Suburban because it needed to be Inspected and the check engine light was stuck on. The only thing that seemed wrong with the car was that it was idling high. The dealership said he would have to run it through a series of test and may need it overnight, we agreed. A couple hours later he called and said "We cannot find anythng wrong with the car, you know this engine has 140,000 miles on it, it cannot be inspected maybe you should consider buying a new car" Like I have another 50,000 dollars to throw away. Come on the car is only 8 years old and my husband was a mechanic for Chevy years ago, he's taken great care of it. My car can't be inspected, there is really nothing wrong with it that anyone can see and once my registration runs out I am tough out of luck. Where is the justice in that? Whats my next step, go straight to the top or leave a perfectly running truck in my driveway until it rots! | |
| Cynthia Callari | 4/20/11 |
| I have a Chevy most of my life. I still to this day on three. My problem is I bought a 2002 brand new Camaro ss ltd. edition. now after ordering and waiting for my car which actually came in in Dec. I got a call fro the dealer that my car was in which was in the am. Waiting on my husband to get home from work I got another call in the later afternoon that my car was not their it was someone else, then I had to wait another three months. Still say my car was undersold on me even though I had left a deposit. Now the car I do have, well lets say I am pissed. The engine has a little over 35,000 miles on it and is locked up. No fault from me. I done everything they way I was suppose to. What is a girl suppose to do. They say it is out of warrenty and I feel it is not right. Tried to get help but am getting know were. They want me to pay for the breakdown of the engine and then a new engine. Just can not affors to do that and I shouldn't have to. What ever went wrong with the engine has to be a manufactor deffect. My last Camaro I had almost 200,000 miles on it and it still ran like a champ when I sold it. What the hell GM? I am pissed. | |
| Daniel Massie | 4/7/11 |
| I have a 1999 Sliverdo i was happy writh it but now 11yrs the abs brake system doesnt work anymore i ask gm for afther take to dealer have look at an it needs modlue that price $1030.58 for part an labor $176.00 to replace it. they willnt help any assints . they will thouds dollars loyarty coupon to buy a truck ! Tell me where my pace mind be at whan they will not try help half it an buy a new pick up ? | |
| Paulette Williams | 4/8/11 |
| I am out done with this Secondary Air Unit I just gave the Dealership $800.00 to repair this. This is not logical. Just wondering when this will go out again on My 2004 GMC Envoy. | |
| Tim B | 4/4/11 |
| Numerous oil leaks on 2009 impala ls 3.5 dealer has replaced 4 oil pan gaskets and a new oil pan as well as new rear,front seals and timing chain seal..car has 30000 miles and has been leaking oil since day one..just checked and its leaking again.service dept is larson chevrolet in hermantown mn. there not able to fix it but give no alternative..will have to talk to some one higher up this time. | |
| Jill Sanders | 3/27/11 |
| I live in a small town 10k +/- population. I know of four people who own 2003 Impalas that all have the same problem. The security warning light comes on at random and soon thereafter the car fails to crank. We all know what the problem is, but one guy was charged $800 to have a new ignition system put in. another was told it was a problem with the starter, both continued to have the problem! I was told to leave my Impala at the dealership and they would "put it on the machine" I left it with them for a week, was charged $100 and told that it did not happen while they had it. I have spoken with several other people Dodge, Honda, Ford... who have all told me that it is a chip in the key/ignition and that they could not fix it, only a GM dealership could replace and reprogram the thing. I took this info to our local dealership, where the vehicle was purchsed new. Only to be told "leave it with us and we'll put it on the machine...." I have had this car since 2003, it has done a genuine 32k miles and has always been serviced on schedule. What more can Ido? I recently purchased a new car for my son, a Honda! I can no longer trust anything a Chevy dealership tells me or does!!! I am in the market either to have this fixed for a reasonable price or buy anything other than the chevrolet which has been our 'family brand' for 35+ years! | |
| miguel cruz | 3/19/11 |
| miguel cruz you got designing design blueprinting blueprint timing time make businessing business distribution distribute investing investment import financial i watch want get got general motor global economic market treasury trade you miguel cruz you want general motor financial make new jersey i lebanon 08833 hill and dale rd 39 want got financial motor general you i call 908-343-9311 it...close | |
| brandon. | 3/19/11 |
| I have a 2004 Saturn ion quad coups and I purchased the life time oil change and I received the 4 coupons for the free oil change and tire rotation. My question is will gm still honor this free life time oil change contract that I have. If any one know my email is brandonhellmer@hotmail.com thanks for your time. | |
| john s. | 3/21/11 |
| i called about a serious brake problem on my chevy s-10 which is just like the problem described on a recall for the 2000 s-10. it involves the spring clip and the motor bearing. If the clip and the motor bearimg become mialigned brake faliure happens. The company call rep said it was all on me and i would have to pay for the diagnosis fee?wrong wrong wrong!!!!!!!!!public saftfy and my own are at risk!!!HEY...where the H has all common sense and decency gone??maybe there is a real need for lawyers after all!!! even at one star i could not rate this low enough the scale just is not on this site. | |
| | 3/24/11 |
| I recently purched a 1996 gmc sanoma and was inpressed with the truck after comming home from work went to leave and my truck started running real ruuf took it to chevy gnc dealer ship in iowa my truck was put on computer and a code came up 911oo as of this date gmc or chevy says its a factory code problem but can not give me ananswers as to what it means after hundreds of dollars my truck sit in front of my home unable to drive | |
| | 3/24/11 |
| I recently purched a 1996 gmc sanoma and was inpressed with the truck after comming home from work went to leave and my truck started running real ruff took it to chevy gnc dealer ship in iowa my truck was put on computer and a code came up p11oo as of this date gmc or chevy says its a factory code problem but can not give me answers as to what it means after hundreds of dollars my truck sit in front of my home unable to drive contacted gmc service number and coporate office nd they keep referring me to the deal so i can spend more money and still get no answers | |
| Charlotte Dodd | 3/24/11 |
| So glad to find & purchase 2010 Buick LaCrosse -- until it started surging at speeds of 30mph & on. Cannot get the dealer to address it. Just say "OH all of them do it. Surley something can be modified to correct problem. | |
| Charlie A | 3/15/11 |
| people at times expect too much, contracts are deals on paper and deals fall apart. like buying a house, it does not have to be in writing for it to stick. But when buying used you are actually buying a car that another is fed up with or do not want to make the repairs. tires are never part of warranty unless you buy new and even then its on you after 12,000 miles. most things are seen on the property when you buy, you can not cry about dings or scratches or even tires days later. Those issues were there the day it was picked up, most complaints are from people who do not have an idea on how cars work except for they need gas and a key, i read most of the post here and most are whiners about things that happen to all cars and trucks like knocking on start up. ALL CHEVYS HAVE LIFTER KNOCK ON START UP WHEN COLD, That is because of the oil YOU decided to use maybe because of mis information be friends or grease monkeys that have no idea what they are talking about, I have a 03 malibu that ever since I bought it has lifter knock for 3 minutes in the morning it has now 147,000 miles on it and runs like a top people just need to get real and stop being dense for jumping off bridges expecting not to get hurt when buying ANYTHING | |
| BRENBREN | 3/8/11 |
| I USE TO LOVE MY 02 AVALANCHE I HAVE DRIVEN CHEVY'S ALL MY LIFE INCLUDING 1991 CONVERSION VAN. THE ISSUES WITH THE AVALANCHE IS: REPLACED FEUL PUMP@56000 MILES 02 SENSOR AND CATYLIC CONVERTER MAJOR TUNE UP OIL PAN GASKET,FRONT AXEL SEAL,BOTH HUB BEARING ON FRONT, BOTH WHEEL BEARINGS ON BACK. POWER STEERING PUMP SEPENTINE BELT WITH PULLEYS BLOWER MOTOR FRONT DIFFERENTIAL REBUILT. THE QUALITY OF YOUR TRUCKS ARE VERY POOR AND ARE NOT DESIGNED TO DO 100,000 MILES MY AVE HAS 118000 AND I WAS TRYING TO KEEP IT. NOW I WILL TRY NISSAN OR EVEN AUDI. I NEED DEPENDABLE .NOT HEADACHE!!!!! | |
| Gary J. Luecking | 3/10/11 |
| I own a 1996 GMC Sierra 4x4. It is the best vehicle I have every owned. Bought the truck brand new and now have over 325000. miles and still runs great. Yes it has the original engine. I use the truck just about everyday. Love that truck. When I tell poeple how old and how many miles my truck has they respond by saying that it looks in great shape, and beleive me it does. I am very proud to own this 1996 GMC Sierra 1/2 ton pickup. Oh yes I did have to replace items as in any car or truck over that lenght of time. I LOVE THAT TRUCK. | |
| Soldier in distress | 3/3/11 |
| I Just purchased a 2005 GMC 3500 Dually Truck from Fairway GMC Las Vegas Nevada. I am from San Diego CA, I Had a trade in Vehicle, A 2004 GMC 2500HD That had 46000 miles on it and was in excellent condition. it had many extras on it, new tires, lifted, custom shocks, a Leer custom cap, custom surround stereo, garage kept and very clean. I needed a pickup that could haul my new fifth wheel trailer, because that is my home when I am not in combat or in another country. I have been deployed three times in the past 6 years and am getting ready to leave again. I am very upset and dissapointed by the transaction that just occurred with Fairway GMC. I had spoken to the sales rep several times about the GMC Truck they had for trade, I was told that I would get top dollar for my trade in and they would pay it off, ($1,012) plus I would owe them 10,000 dollars extra, I was also told since I was a soldier I would get a good deal and all my tax and license would be covered. None of this was true after I just drove 6 hours to Vegas. I was givin the run around and they even had nerve enough to pull the new truck I was there to buy in front of me and send a dealer with a man who looked like a buyer, and talk like he was gonna buy the truck if I didnt, later I saw the interested buyer working in the shop in the parts department. When I got the final bill, I noticed they gave me the least amount of money on my trade in, they charged me for my payoff on my truck and didnt pay for licensing or taxes on my truck. I ended up taking a loan for 13000 and still have to pay for tax and licensing. They new I was from out of state and came all that way, and probably wouldnt go home empty handed. I signed the paperwork and drove off. after driving back to San Diego, I noticed that the truck is not running right and making strange noises from the engine. The truck has 49770 miles on it and runs like dirt. I just want people to know that I am an American fighting man, protect my country and help those who cant help themselves. I buy GMC because it supposed to be the all American we support our troops company. I don't have a family of my own right now because I gave that up to defend our nation and be called upon at moments notice. I live in fifth wheel trailer because it easy to keep all my belongings in it, when I leave the country. I need transportation and a vehicle to tow it, now I dont even have a decent running vehicle or something to tow my home. plus I paid more money than I was asked to pay when we made the transaction, I was royally ripped off, and made the fool. If this is how we treat our service men and women who risks there lives to defend our great nation, than we dont need to see GMC raise or show our red white and blue colors when they advertise there product and make false statements that they support our troops. | |
| Carolyn Courtney | 2/26/11 |
| I own a 2003 Trailblazer. Was really happy at first, have always wanted a vehicle of this sort. It has just turned over to the 50,000 mark. You see it is not the primary car in our household. Honestly do not need this car and would like to get something else smaller (hybrid) easier on gas etc..... This vehicles electrical is staring to go out as far as the keyless door locks, the lock for hatch has to be opened operating the driver door controls. The lock while hatch is open continues a recycle noise. Like the lock is locking and unlocking constantly, can be quite annoying and also makes one wonder how long before it locks and stays locked!!!!!!! Or vice-versa. This only the superficial issues......Gotta love the dash gauges and idiot lights!!! The only correct gauge is for mileage/speed and hopefully the gas gauge. Everything is always working anywhere it wants in its little space, ie. the thermostat is completely spun around and will come back to the beginning for proper reading, the battery gauge has done the same thing, once in a while it drops back to wherre it should and then stay for proper reading, then all of a sudden itrs spun all the way around too. oil gauge is also questionable.... service engine light is going on and off willy nilly. there is a clicking in the engine somewhere yet not a single mechanic has been able to find it!!!! i keep my vehicle maintained and recently had to replace the termostat unit even though the gauge does not work! But they found this problem when the car would not pass smog. I will never buy another piece of SHIT GMC/CHEVROLET again in my life. It used to be the best make on the road, hmmmmmmm like everything else in this country its gone to hell in a hand basket! I think the company owes me the customer some kind of compensation for trusting in their product that has only stated nickel and diming me before any other car that i have owned and driven nearky into the ground. This car will die before i can abuse it, By the way it has been paid off for two years and the troubles oddly enough began as soon as the warranty ran out. JUNK JUNK JUNK!!!! | |
| Dick Gray | 2/28/11 |
| On Feb 12, 2011 I leased a new 2011 Chevrolet Equinox LTZ from Selman Chevrolet in Orange, CA since the lease on my 2008 Equinox had been completed. During the first week of having the vehicle, the liftgate opened up three times when it should have stayed closed. I took the vehicle back to the dealership on Feb 19th to ahve the problem fixed expecting it take no more than a day to correct. A few days later I was notifed by the service manager that there was a Chevrolet service bulletin out about the problem and there were 348 Equinox's affected by the same problem. The service manager notified me the replacement part was placed on an "expedited delivery status" and it would take about 1-1/2 weeks to arrive and then be installed which could take up to a couple more days if the part didn't arrive as expected. I've tried Chevrolet's customer service people to get someone to authorize the overnight delivery of the part since Selman's General Manager agreed with me that the part should have been sent overnight. The customer service people either can't help or "are busy with other customers and will call back in a day or two". I'm now contacting the dealership that I'm coming in the get what little possessions I have in the new vehicle and they can have the vechile back. I'll find some other car company that wants to take care of their customers not leave them paying for new car they can't drive. | |
| Mr Kelly | 2/23/11 |
| Are you in need of a loan help ?? i am 100% ready to give you ant amount you may need as loan ,for more info kindly email me now for procedures ?? BORROWERS INFORMATION Your names ....Your country....State:...Phone Number.....Monthly Income....Your Age....Sex.....Amount Needed...Duration:...Occupation:.... Reply Asap | |
| Judy Clark | 2/20/11 |
| My husband & I purchased a used Tahoe from NICHOLAS CHEVROLET in Garden Grove, CA in September 2010. We traded in my BMW and they took 3 months to send the payoff check to BMW. They canceled payment on their checks to them twice and my credit was negatively effected because of this. They had no problem cashing my down payment check within days. In addition to this issue, I still have yet to receive my registration for my new vehicle. It has been 5 months and the DMV continues to refer me back to the dealership for information as to when they will submit the paperwork! This has been a complete NIGHTMARE and I would NEVER recommend this horrible dealership to anyone...not even my worst enemy! The sales manager, and general manager never seem to be "available" for me to speak with each time I have tried to contact them. It is now to the point where I have contacted an attorney for legal assistance. | |
| jacqueline d barkley | 2/15/11 |
| I bought a brand new 2008 Chevy Equinox Lt with 3 miles on it. Leather interior, chrome wheels, white and beautiful for 30K and within 1 year the chrome started peeling off the wheels. Had to replace front 2 wheels. The front grille starting turning white with spots. Had that replaced. Both front mirrors had to be repainted from spotting. Chevrolet emblem across the front had to be repalced from peeling. Fuse box under battery got hot had it replaced and to top it off now a lifter is clacking and the dealership (Butch Davis) in Ripley, Ms says they all sound like that. Bullshit I had a 2007 that did not do it. All they want is your money and then they don't even try to help you. I am 49 widowed with one son, 6 years old and it makes me sick to my stomach knowing that I am paying over 500.00 per month on a disability check and my vechile was a lemon to start with. Now I am about to start attorney proceedings because I want my 100,000 (free)Ha! mile powertrain to be used to fix my motor. Could someone from GMC and let me know about the lemon laws because my truck is not even three years old yet and may not make it to 4. Need help. Can anyone direct me to the MAIN MAN about my vehicle. The Government bailed them out why can't the customer be bailed out also. | |
| | 2/16/11 |
| I want to know why in the world everyone on the cadillac forum is having the same problems. Either the cadillac SRX isn't a good truck or either the technicians are programmed to damage another problem while getting one problem fix. It's either or. I feel like because enough posts are up to file a law suit, because this is nonsense. I like my truck, but it's causing me too much money to keep getting fix. You take it to the Cadillac Dealership, they really don't know. Well, the cadillac dealership in Raleigh, NC. I had no problems with the cadillac dealership in Florence, SC. When they fixed my problem/s they fixed it. So, tell me what could we do? My truck stopped on my last nite. Now, I have to pay someone to take me to work and pick me up from work. I'm telling you- you can't win from losing with the cadillac trucks/cars. Oh, and I didn't have my car for 3 years and it started giving me problems. | |
| Tim | 2/18/11 |
| I own a 2007 cobalt with 68000 miles and now the door seals are rotting out and the dealer said that they are no longer under warranty. I have never had this type of problem with a chevy product before, and I dont want to pay for this myself. I am very unhappy with GM dont know if I will buy another one. | |
| Rodney Martin | 2/18/11 |
| Let me tell you about Carl Black Dearlership in Kennasaw, Ga. the service manager john hemphill. first he was rude and he lies. I brought an transmission with 3yrs warranty. within the 3 yrs, that transmission went out 4x and 3x rebuilt. I had problem with the dealership in Marrieta, Ga before. I had to call the customer service 800 # so I can get them to help me to get my truck fix. 95 GMC Yukon. The transmission doing the same thing it been doing the last 3 times it was in the shop. they wanted to charged me 600.00 for an ECU first even before they start looking at the transmission. I was talking to the guy who was to do the work. Why he calling me when he should called the guy who they need to talk to. He been trying to call the dealership, and he couldn't get no answer. All I wanted to know why I have to pay $600.00 for an ECU, and will that fix my problem when nobody else could find and fix my problem the last 3x. What would be my warranty and do I get any guarantee that this fix my problem. He couldnt answer that, so i told him, I will just get me an lawyer. then we wanted to know why I wanted an lawyer. Just like why I have to 600.00 when my truck been sitting in your shop since tuesday and its now friday, and you never looked at my truck but me to give you 600.00 is why. I was hot. but when and told his manager I had crused him when I was in the room with my girlfriend. so I went looking online for legal aid. I told him ok, fix it and I will see about the 600. while online, I got an call from his service manager, and he start off lying. he said he heard the tape me cusing his tech. I told him that he need to go back and listen to his again, he didnt hear me cursing him not one time. then he said well I was told by 2 employees, and then said it was three. so what was it, a tape that you claimed you heard, or took statement for 2 or 3 employees. what was it. then he said come and get your truck now, we are not going to work on it. FIRST, dont call my house lying. as an manager, you need to know what was the problem first. as an Manager myself, he was rude, disrespectful, and not professional in his work. I was pissed, but I never cursed him either. So ya dont stop here. Keep calling any number and keep going. I even got an lawyer, and reported to an news station, and writting letters and sending them so they have to sign for it. Once I get there name, I will call and keep reporting my problem. Something need to be done about how they are treating they customer. I've been an Chevy GMC man all my life. I even got my dad to buy an 2010 GMC truck and I was looking to get me one after I get my yukon back. it may not be the best Yukon on the road, my its mine and paid for. They asked for 1 star for poor, but I give them an 0 for nothing. Top office need to get out there office and go to theses dealership who giving them bad service and work with them to try to make it better. What if we go online and tell, family, friends, and out customer how bad they service are, what will become of GMC. I WILL BE HEARD !!! they are stressing me out. this is my only way to and from work. if I lose my job, who will pay my bills. I paid almost 3,000.00 for that transmission and lost more then it worth. If they want to help me, give me a new transmission and 3 yrs warranty again. So if I trade it in, the next person wont have no problem with that transmission, even if I keep it and pass it to my son or nephew. I am sharing MY pain and my hurt. they think I'm stupid when I rebuild 3 chevy 350, one for me, and 2 for myself. that transmission cause my motor to high tech, when it dont shift from second to third causing my motor to act up blowing sensor. I never had any problem until I came to GA. beware of GA. they will lie and steal. they have an warranty to uphold and he wont do that. he cant refuse customer service, and lie. OMG he need help.if anyone have the number to the head man..... email me Rodney_Martin65@yahoo.com Monday, I will be making more call. I will go as far as I can go and get. when I do, you will know. I will win the lottery and buy me an GMC dealership, and I tell ya, ya can buy from me and get what you want. a happy customer is a great customer. they going you more business. bad service will will make them stop buying from you and go elsewhere for better service. they about a pay check and not helping customer. as long he getting paid, they ok. if they get an check by helping customer, I bet they would work harder to make money. they got our money and they need to do nothing and thats not right. I WANT HELP, FREEDOM, and BE HEARD !!! but I'm stressed, weak, and helpless with no ride to get to and from work. | |
| Steve Delay | 2/7/11 |
| I purchased a 2011 Cadillac SRX from Superior Cadillac in Kansas City Sept. of 2010. I have to tell you this is the best vehicle I have ever owned. Not only do I like driving it, but the features all work great including the navigation system. The sales person Joe Kongs took the time to explain and set up the vehicle for me. They even snyc'ed my cell phone to the vehicle. The service center at Superior Cadillac is great, I was having an issue with a tire sensor and they came to my work and got my SRX and took car of it right away. This place really cares about their customers. I highly recommend the Cadillac SRX and Superior Cadillac! | |
| bob faulkner | 1/17/11 |
| have a 2008 sierra pickup. have had it in the shop 28 times since i bought it new. the last time it was clunking in the rearend. gm has a tech advisor on how to fix it. they tried that after fighting them for 5 weeks. it is worse than before. i have dealt with gm corp office for 5 months now. they refuse to fix it, their smart idiots say its normal for a transmission to knock. the state of tx is after them, f.tc. is involved. all they have to do is replace the transmission under their 100,000 mile warranty but that will cost them money. ill take them to court with the state and feds backing me up. so far i have cost gm 3.88million in sales with companies i work for. they bought ford or dodge. gm said well sorry but their is nothing they will do. I HOPE THEY GO BROKE THIS YEAR | |
| Lucas Moore | 1/20/11 |
| I would not have given 1 star if zero had been an option. My family has driven chevrolets my entire life and they have always been wonderful vehicles. I cannot say that that about the first one we have purchased. Firstly the day after purchasing our car we find out they are about $5,000 cheaper everywhere else, our fault for not checking around. Then 2 months after purchasing it breaks down, and a pattern occurs that every two months it breaks down give or take a month or two. We have had a rental car more than our own car and they refuse to fix the problem or help us to find a peaceable solution. It has come to the point where we almost just want to have it repoed instead of paying for a car that doesn't even work. We got the car because it is a family car and we had heard great things about it, once when it had to be towed it was cold out and once we got to the dealership my 3 year old and I had no way home and we lived 5 minutes away they were going to just make us walk home didn't even offer us a ride or anything a salesman saw us walking off the parking lot a nd went and got his car and gave us a ride home. So the one star I had to give is for that salesman. When we call they only want to get it fixed as fast as possible not help to find out why the car is such a lemon. GM is not a helpful company and has very poor customer service!!!!!!!!! | |
| John Murphy | 1/21/11 |
| GM would sell every car in America if: You dropped the price of every vehicle, so people look at the sticker and say, "What?"; drop the price of all parts so low, no-one could compete. See, that was easy. Now that you have all the auto cash in America, throw in amazing customer service, and free tires for the life of any vehicle, I will buy two. | |
| Darryl Widman | 1/21/11 |
| General Motors was a prominent sponsor of the premiere of Skins on MTV. My kids and I are very close and they were anxious to see the show and told me that I should watch it with them. I am writing you today to ask you to defend your support of a program that glamorizes teen drug and alcohol use as well as irresponsible sexual behavior. Without the advertising dollars of companies like yours, programs like Skins could not exist. The advertising industry is premised on the assumption that viewers will be influenced by what they see on television. That influence does not end once the commercial break is over, which is why your support of Skins is simply indefensible. It is my sincere hope that General Motors will use its unique position as a sponsor to positively influence the content on Skins - or take your advertising dollars elsewhere, and instead support programs with content that supports, rather than undermines the values parents are trying to instill in their children. Failing that, your continued support for the content on Skins could only be viewed as an endorsement of the offensive messages on that program. As a consumer, I can not in good conscience support with my hard-earned money, a company that shares those values, and will weigh your corporate values against the corporate values of your competitors when choosing which vehicle I will next purchase for my family. General Motors products have long been our favorite cars to own and drive. With your name on my TV screen as sponsoring this outrageous program, you are forcing me to consider other brands of vehicles in the future! Not only that, I will be only too happy to pass my feelings on to my friends who have kids of this age -- and you can count on my insisting that my children do something else with their time besides watch this trash! Very Sincerely, Darryl Widman Santa Barbara | |
| wayne smith | 1/25/11 |
| I have a 2003 cadillac DTS service engine lite on I took my car to Rizza Cadillac Tinley Park Ill. They had my car for 3 days trouble code PO101 Mass air flow performace code. Tom the Service Writer claims they clear the code and it was ready I pick my car up he told me it was ok for emmission test. I drove my car about 15 miles lite came back on.I called Rizza Cadillace back they kept it another 3 days Tom told me they the tech. and his forman tried everything and was on the phone with GM tech.. Now this is 6 days the Dealer had my car and was unable to fix my car. So Tom told me to call them to make arrangment to bring the car back. I found out that one of the checks for that code PO101 was to check the exhaust back pressure so I bought a vaccum gauge to check the intake vaccum and found the reading was so low so I took it to a repair shop and the tech. their check my exhaust system and found that the catalyst converter was clogged he replaced the converter and told me to drive it for a couple of days and the lite will go out. After a few days my lite went out no codes found and im OK for the emission test. TO THE GM CORP. I AM DISPLEASE WITH THE SERVICE THAT YOUR COMPANY RIZZA CADILLAC AND BUICK IN TINLEY PARK Ill, | |
| Tracy Tacy | 1/13/11 |
| I purchased my 2009 Pontiac G-6 new. I have only owned it since May 2009 and 3 things have gone out on my vehicle leaving me stranded within a 6 month period. First, on Aug. 14, 2010 my left front wheel bearing went out. Second, on August 25, 2010, my car started acting funny. The radio would go full blast, my gas wouldn’t work and the speedometer would bounce anywhere from 40 to 140 mph and all over. After taking to the dealership twice, they were able to get a code and found out it was the speed sensor. Third, on Jan. 1, 2011, I was pulling out from a stop sign and my transmission went out. Now this was on a Saturday so I knew I wouldn’t be able to get a rental but I did expect to be given a car on Monday and that was not the case. GM didn’t get me into a vehicle until Wednesday and that was through Enterprise. I work Mon – Fri and this was a big inconvenience. Transmission has now been replaced. I will never purchase another Pontiac! | |
| Hugh Hill | 1/12/11 |
| We moved from Chicago to South Carolina when we retired. We have ALWAYS been a General Motors customer and have enjoyed great service from a number of different dealers up north. But since moving here, we do not have a reliable General Motors dealership available to us that cares what service they give to the customer. They charge for things that are not fixed and when calling the Buick Customer Care line, they simply tell me that the dealer will not discuss it and will not back down on the cost of over $400.00. I just took my Pontiac G6 convertible back in there for some warranty work and they would not even come over to the car to ask about the problem. What do I do to get my two GM cars fixed? Is my only option to drive into Charlotte and spend the day there? I thought GM was striving for good customer service since they almost went out of business. | |
| Teresa Powell | 1/3/11 |
| Grabiak Chevrolet Route 22 PO Box 319 New Alexandria Pa 15670 I Purchased a 2005 Nissan Frontier from this dealership. At the time of purchase the salesman stated that the catalytic converter had been replaced & that the truck needed to be driven due to the computer had been reset & could not have emission inspection completed till after miles had been put on vehicle. I live 68 miles from dealership so this was far enough for the test to be completed. I did not even make it home till the check engine light came on. Within the week the truck was in the service shop to have the catalytic converter replaced. Miles where added & came back with a empty gas tank. Is this not what was to be done prior to sale, which is what I was told. There was also the issue of warranty, mileage was stated at the time of purchase but in reality it should have been from the time the vehicle was corrected. Is it not up to the dealership to inspect vehicles for any problems before sale? Also the truck is making noises, & is not going to be covered under the warranty. This goes back to the vehicle should have been gone over before sale by dealership so that there is not doubt the customer is not going to incur any cost with in 90 days. This was a cash deal & all they seen was green. I have only had the vehicle 1 month. What would you do? | |
| John Wagner | 1/5/11 |
| I am John wagner from Chicago Ill and I had chevy trucks for years, but this 1 seems to be a lemon all around.ist in July of 09, I was backing up and a private hedge scraped the rear of the truck causing the paint to come off( I thught a autos paint is heat treated and a small hedge never bothered my other trucks. (paint was clearly done cheaply. 2. The seals leaked in 7-2010 3.in aug 2010 the electric syster was going on-off 4. in December 2010 the brakes failed causeing an accident. 5. when I picked it up from body shop noticed rear bumper was slide in to fender causing it to go into tailgate and it didnt want to close, a truck should hold up better than this ! also a few recalls on this model and gmc is ignoring this! 6. The brakes failed again at my driveway when I needed to stop they slowed it down but let the truck go until I used force on them. | |
| Cathy Shockley | 1/7/11 |
| I wanted to share my story with you if I may. I'm 59 and 2 yrs ago I lost my job, I've worked steady since I was 15. My husband has RA in 83% of his body, gets a disability ck & takes 11 different meds a day, my brother has colon cancer, his wife is also ill, my mother has altzhimers and is in a home. We lost everything some months ago, and moved to a trailer park, which I have found is an experience everyone should have at least one time in their life, as it will truely humble you and make you realize that the saying "All that glitters is not gold" and that "God will not give you more that you can handle" is very true, shortly after moving our car broke, and 1 mo ago the transmission in our 96 blazer went out. And we do not have the money to have them fixed or get one that runs. So at 59 I have to ride my bike to the store and church. I'm at the mercy of a neighbor who will take me to the pharmacy to get my husbands medications when needed. And I hate that because I fell that I'm imposing greatly on him. Our trailer has no heat (the thermostate for the heat is gone) so we use a space heater, after rent, elec, ins and meds we have about $65. a mo for food and such. Thanksgiving was a can of beefaroni and cheese sand. But you know it was delicious and I was with my husband of 37 years and we had a house to live in and electricity and a warm meal. Anyway when we moved in we did not have the deposit money but the owner said that they would work with us on it. we have been giving them what we can extra but it isn't brining down the balance fast enough I suppose because we were presented with a notice stating that they have allowed ample time for us to pay it, although they were made aware of what my husbands disability amount is when we signed the lease, but we just can't get it so they say they can evict us. I just can't move my husband again, the move here made him suffer greatly. These cold mornings and days he can barely walk at times so moving again is a painful fear for him. The deposit is $595. remaining from $650. and I'm asking if you can help me. I can deal with no vehicle, and a space heater but I just can't deal with making my husband have to move again and we are just not able to do it. We both worked for 40+ years and then the bottom fell out. The agencies that help are out of funds or not taking new applicants. If I could ask you for this I would be so very grateful. It's been so cold here and it hurts me to watch my husband of 37 years go through all this. The name of the trailer park is Timber Village. Could you help me please, I'm not in the habit of asking anyone for anything, but I have no where to turn. I expected to have a job by now but it hasn't happened yet. I keep applyingIf you can't help me I understand and if you can you would make the happiest person in the world. I don't like asking for help but I've come to the bit of bottom I fear. I want you to know that I'm not a mooch and I've always worked and paid my own way as did my husband until he got sick. As I said I've worked since I was 15 yrs old and we have owned homes and had things, and I am so embarrased to have to as for help. I've contacted some agencies but the ones I've spoken to either don't have funds or cannot take any new applicants. I've never had to look for help so I guess I'm not familier with the regulations and different reasons for not getting accepted. If you could help me in anyway with the deposit the name of the park is "Timber Village Mobile Home Park" they are in Worthington Springs, Fl. the landlord is Lessie Rhimes. I only need to get caught up, with them. I make my rent payment and things but I just can't get this deposit money. I've tried to sell some things but lets face it, what I have left is worth nothing anymore dollar wise. I've found that once you get behind you just can't get caught up. If you can help me I give you my word that I will never never ask again, and I would be eternally grateful for it. Blessings to all of you. Thank you so much for taking the time to read this and I hope that 2011 brings you good things and peace of mind. Cathy Shockley PO Box 284 Worthington Springs, Fl 32697 davesmom75@yahoo.com (386-853-0642) but the phone is out of minutes right now and I don't have the funds to get more until later. | |
| Robert Bach | 1/7/11 |
| 2006 vibe recall referencing transmission problems 10282 my opinion | |
| tim luney | 1/11/11 |
| i am sorry for writeing here but this is all i could find to contact you , i am a young man that was recently told that his life was going to be greatly shortened and to tell you a little more about me i was recently engaged till i found out about my ilness, you see my fiancee is also dieng from a muscle disease and i was the only one who could take care of her so when i found out of my ilness i just didnt want her to watch me die , you see when she has a episode she locks into nots and can tare her muscles and or break bones , i watched a hospital once not listen and i had to listen to her muscles tare in front of me and bones break , her ribs , you see it is a very rare disease called stiffmans syndrome , well any way because of this i made a bit of a rucus so she had to throw me out ,. and now they say i may live longer then the original year they first said , but in the mean time i lost the love of my life , i waited for her for 37 years , i was in love with her , well after all this like i said i want to make sure i do somthing she can be proud of and that is awareness of her disease so people will studie it so i want to do a walk for health for her , and want you to sponcer me , i had to leave ther with the car because my son and i would have to of been homeless if not , so she has no way to get to doctor appointments , so in this i would like to advertise for you the whole way on the rv as we travel we will be walking through towns across the state , and if you could have it in your heart to gift her with some kind of vehicle in trade for the advertiseing , any way i will tell you more if you call one of these numbers 7047209559 or 7708961167, there is so much more to this story you wouldnt believe it. tim luney | |
| Jonathan | 12/29/10 |
| All of this is why I just bought a 2011 Toyota Tundra. | |
| Melvin Metzger | 12/31/10 |
| I recently had the experience of having trouble with my 2008 hhr tires and stoped at SMITH MOTORS OF LOWELL, IN | |
| Melvin Metzger | 12/31/10 |
| I recently had the experience of having trouble with my 2008 hhr tires and stoped at SMITH MOTORS OF LOWELL, IN the problem was minor but the way I was treated was great.the people could not have been nicer and the service was great, they did not know me but they treated me well. An experience that I'm sorry to say was not the norm. CUDDOS AND THANKS TO THEM. Sincerely Mel Metzger | |
| Vivian Ayres | 12/28/10 |
| We have a 2007 cobalt. we took it in after our steering went out(found out it was recalled for this) and at that time asked to look at rattling noise in front end. Was told it is the lower control arm bushing. I had to rent a car because steering went out on my way to work.My husbands friend owns a 2007 cobalt and the lower control arm bushing went out on his. I have gone on computer to research this and found 196 pages from two website alone. There were several websites on the bushing going out but GM refuses to pay for my repair. The car was purchased from Arnell Chevy in Burns Harbor, IN. Mike from the service dept was very rude and GM headquarters did nothing for me. | |
| Rebecca Theriot | 12/28/10 |
| My 2008 G6 Pontiac is having the same steering wheel shaking problem as everyone else. What is your time frame for extending the warranty to the 2008s? Are you waiting for the goverment agency to force you? | |
| NAWAF N. ALHARBI | 12/18/10 |
| I was visiting your dealership in (AL-KHAFJI- 31971,K.S.A) the customer service was very poor and negative behave, next time I will never stop to buy a car from their again. | |
| Lorenzo Lopez | 12/16/10 |
| I have a 2007 Chevy Equinox I am the original owner,this car is the first NEW car I have purchased. I have not had any problems with it until now. The bumper to bumper warranty went out at 36.000 miles,and the car started misfiring on multiple cylinders,at 40,000 miles, I Took it in to dealer ship for repairs,this is when I learned that the warranty was up. Dealer ship service department put car on diagnostic machine at a charge of $120.00 that I paid.Then they told me that they could not find the problem.they had my car for three days then called me and said that they fixed the problem and that it was corrosion on spark plug wires and coil pack so they cleaned it off and that should have fixed the problem. I got the car back and with in 2 hours of having it the problem was not fixed it started misfiring again, so I called them back and told them it was not fixed,the said that it was to late in the day to bring it in and that they could not get to it till Monday, this was on wensday the day before thanksgiving,so I said OK and took it in on Monday. the service department had the car for another 4 days and said they had it fixed, so I got it back. drove it for about 1 hour and customer service department from GM calls me wile I am driving and ask if I am satifide with repairs, I told Lady that it was misfiring at the time we where talking on the phone.she told me to take it back to service department,so I did,and left it ther and then the called and said it was ready and that they did not find any thing wrong with it.so I got it back for the third time and after driving it for about an hour or so it started ti misfire again.I called GM customer service and told the lady handling my case that the problem was still ther,so she called the service department and called me back and said that they told her that nothing was wrong and they did not find any thing.so she told me that ther was nothing more that she could do for me since they said that they didn't find a problem. Now I am still in California with a car that I can not get fixed and I live in Florida. The GM laidy told me to drive the car home to Fl. and take it to the dealership I bout it from. The trip is 3000 miles and I do not want to break down or make the problem worse.So I am staying here until I get this fixed. I think GM should do a better Job of Standing behind what the make and sell. I would understand if the car had a lot of miles and was not taken care of like I do this one.I really Need help on this mater, I am out of work and my wife is on disability so we do not have the funds to fix something that should be under warranty.And the service department wants to charge me to put the car back on diagnostic machine,and to replace spark plug wires and coil pack on a guess that that is the problem a guess that will cost me over $700.00 that I was told GM could help me with. and what if that is not the problem. I am out over $700.00 and still don't have my car fixed.What Can I do next???. | |
| John Smith | 12/15/10 |
| Until GM repays all the money they "borrowed" from the AMERICAN TAXPAYER I will not even consider purchasing one of their vehicles. In addition, Ford is the only true American automobile manufacturer with enough foresight to continue operations without a hand-out. I guess everyone in the Government believes the money we borrow from China and the rest of the world will never have to be repaid! I would love to live in that fantasy world, but reality will hit us right between the eyes one day soon. | |
| Elizabeth Balentyne | 12/3/10 |
| I have a 1999 Oldsmobile Alero GLS with 79,000 original miles and I am the original owner. This car is a mechanical nightmare: to name a few problems-power windows, water pump, rusting, alternator, head gasket leak, and to date 15 blower motors & resistors. This car has been to the dealership service department more than 60 times. I paid once for the bolower motor/resistor repair and have 14 warranty repairs as it stops working within a 12 month period. Today, it stopped working again but the dealership (Napleton, Rockford IL) is not sure if they will fix under warranty because it has been 13 months. General Motors is advertising their quality promise, but do not seem willing to stand behind their quality nightmares! | |
| tommy williams | 12/6/10 |
| i own a 2007 chevy silverado crew cab pickup 4x4. i purchased this truck to use at my job which is a foreman in a coal mines. i told the salesman, the finance officer and the owner of payne chevrolet this when i purchased the truck. i had a problem with the left front axle last week and on thursday took the truck in for repair. the pickup is still under the 100,000 power train warrenty and we had also purchased the premier plus bumper to bumper warrenty when we bought the truck to avoid any costly repairs. so imagine my astonishment when i was told upon inspection of my truck, that i had taken the truck off road, and had driven it in mud and that was considered abuse... OMG a 4x4 vehicle that can not be taken off the highway? what is the reason i would purchase a work vehicle if i couldnt drive it to work? when i told them i thought this was insane the service manager at campbell chevrolet in bowling green kentucky told me that the warrenty that chevrolet has only covers factory defaults. and that the pickup had mud under it and had been abused. they then told me they had contacted the premier plus warrenty that i had purchased from the chevy dealer and they wouldnt cover it either because campbell chevroet wouldnt cover it. total flipping rip off. the next pick up i purchase will be a ford. | |
| bob faulkner | 12/8/10 |
| 2008 gmc sierra, if you have one get ready to get screwed! the drive shaft knocks. there are tech. documents out with a possible repair. it dosent work 85% of the time, the next tech doc. out on it is well if that dosent work replace another part and that may or may not work. when its done less than 80% are fixed. its the transmission that has to be replaced. its under the 100,000 mile warranty and they renig all the time. i have been dealing with amos key, in the exec office. they did a total gm realignment and did not have people in place to take regional or district managers slots. it has taken 4 weeks to get a regional person to even look at it. now they said, well we have to train them. how can you train someone in 4 weeks to oversee the warranty issues on a vehicle. it comes down to the dollar. if they can screw the customer, they will. well i have contacted the attny general office here in texas and they said they have had so many complaints against gm, they are looking into a total lawsuit for the folks they have screwed over. youthought gm needed fed money to bail them out, well how the hell will they pay a multi billion dollar lawsuit? get ready for the failure of another screw the customer company!!!!! | |
| bob faulkner | 12/8/10 |
| does anyone have a number for the bosses there? they seem to be hiding behind closet doors!!! cant speak to a executive in any area of gm. wonder why???? the only number listed is the central one, and they dont know who to transfur you too. how damn stupid | |
| Molina Family | 12/8/10 |
| IF ANYONE CAN HELP WITH GIVING US GUIDANCE FOR OUR SITUATION WE WILL GREATLY APPRECIATE IT! We bought a new 2001 Chevy Silverado (we purchased it July of '01) and two years down the line we began having problems. The truck began to act up since then and continues to do so until this day. It will randomly not turn on. We always service our vehicles on time and nobody has ever been able to give us a straight answer into why this happens. It worries me because you never know when it will happen and many times we've arrived late to various appointments. It's such a HUGE INCONVENIENCE! If anyone has gone through the same thing and has any helpful info please let me know. Thank you. miss_molina@live.com | |
| Jennifer Couture | 12/6/10 |
| I took my 97 Grand Am to a GM Shop in northern Minnesota. All that was wrong with the engine when i brought it in was a coolent leak. I found out the intake manifold was cracked and needed to be replaced. When i got the car back a week later, it would not excelerat and it smelt like something was burning. I immediatly brought it back to the shop and they fixed the burning smell, but not the excelleration problem. I had to bring it back a third time. Also the engine started makeing a loud ticking noise. This GM shop just kept telling my engine was junk! I would not have spent $800 on the intake manifold if i knew that, that was a problem. After two months of fight with this GM Shop, it turns out that my lifters are going bad. This was never a problem when i brought the car in two months ago and the shop manager is claiming they did nothing wrong and they want to make me pay another $900 to fix what they messed up. I will never bring my car there again nore will i ever buy a car from this Gm Dealer. I hope that this will catch the attention of GM Managers and this situation with my car no longer running after work done at one of their locations, will be fixed and help restore my faith in GM. | |
| Brendan Wilcox | 11/26/10 |
| GM SUCKS!!!!!!I wish the feds would have let them go under!!! After 25 years of buying new chevy from GM, A little dip in my credit score is keeping me from getting a new car. I just went to ford and got a new car no prob!! | |
| Aaron Mandel | 11/9/10 |
| I own a 2007 Cobalt. The car has performed on a level I never expected. It is the first American auto I have owned in many years, and I'm very happy with it. From driving the car I've developed very severe gray discoloration on my elbows. The inside of the car has a grey plastic covering and when driving I rest my arms on those grey rests. Both my elbows are so bad that I have to where long sleeved shirts to cover them. I'm considering getting an attorney but thought I would make every attempt to resolve this serious issue. | |
| | 11/4/10 |
| Anyone knows what to do if gm refuses to fix my new car | |
| Miguel Rios (Orlando, FL) | 11/5/10 |
| I have a 2001 GMC Sierra 1500 4.3 V6. I got into this truck thinking that it was going to be a realible vehicle. However on August 1, 2010 the check engine light turned on and my truck started to misfire. I have replace the distrubutor cap/rotor, fuel filter, spark plugs and cables, pcv valve, ecu, injectors and last but not least I replaced the engine with only 91K miles. My truck continues to misfire!!!! I took it to the GMC dealership and they told me it would cost 95.00 to diagnose it and within one they would tell me what is wrong with the truck. The following day I went to check on my truck because I did not receive a phone call and I noticed a mechanic attempting to start my truck. I asked him if he figured out what's wrong with it and he said no and now I can't even even start the vehicle now. It has been a week now and they still haven't found the problem. I've spent over 1,500 within 3 months and I am still without a vehicle. | |
| Eric Sorensen (kenosha wi) | 10/29/10 |
| I bought a 2001 Cadillac De Ville. I purchased it because it was being sold at a nice price with low miles. $6,000 87k miles. Not to long after the purchase, It started to run hot, so I changed the water pump and thermostat. That was a temporary fix. Then came some hoses, and the coolant jug. Again the temporary fix. So then i replaced some hoses. They were gummed up with rust and sludge. I flushed out the heater core, for a 24 hour fix, but now im sure that its plugged again and so is the radiator. This was all just last year. I just found out yesterday that the DEXCOOL antifreeze eats away at the gaskets, causing overheating and also plugs up yor cooling system. Shouldn't GM do something about this problem, seeing how the government bailed them out of there little crisis. Im going back to becoming a FORD, Chrysler GUY. I never had problems with my FORD. Or my Chrysler Products. | |
| Susan | 10/28/10 |
| I have owned a 2004 Tracker for the past 6 years.I have had very few issues with it , however the dealer I bought from talked me into buying this protection package which I thought lasted the life of the loan, however I was wrong, and at 95000 miles I had to replace the front axel at a cost of over $1000.00 to me. Now I have written to the company twice asking for some kind of compenstion, as I paid $1700.00 for the policy, never collected a dime on it, but because it was beyond the mileage restrictions, they would not even consider refunding me even half of my expense. Now I have owned many, many vehichles and never had a part like this go out. I am now going to send a letter to the corporate office to see if I can get any help from them. All I am asking for is a little compenstion for a policy that they profited from. Hope to get something back, but if not will go back to buying Jeeps, as they are better products and last longer. Thanks you | |
| Mark Gregorich | 10/26/10 |
| Present and future GMC truck owners particularly the GMC half ton 1500, has any one also had transmission problems ? My trans. went out, and I had it replaced...it went out within six months, I had it replaced again, and its going out again. I've talked to several mechanics (GM) certified, and they all said the same thing . the 4gl-- (model) is a defect. The clutch pacts on the automatic transmissions blow out. Unfortunately I have this transmission, its in an 2001 z-71 1500 sierra. make sure you check before you buy. perhaps go for a toyota? | |
| NORMA DAVIS | 10/18/10 |
| THE GM DEALERSHIP IN CORBIN KY. I AM A 76 YR OLD WOMAN TRAVLING BY MY SELF AND HAD CAR TROUBLE AND WAS HAULED TO THE DEALERSHIP IN TO THE DEALERSHI IN CORBIN NAME IS FALLS , THEY WILL NOT EVEN TALK TO ME OR HELP ME UNTIL THEY GET ALL THEIR APPOINTMENTS DONE FOR THE DAY, I HAVE BEEN IN A MOTEL SINCE 9;30 ON SUNDAY AND THEY TOLD ME IT WOULD BE ABOUT 1 PM TODAY BEFORE THEY COULD SEND SOMEONE TO PICK ME UP AND TAKE ME TO THE GARAGE TO EVEN TALK TO SOMEONE. SO I THINK THAT A DEALERSHIP THAT IS THAT CUSTOMER UNFRIENDLY SHOULD BE PUT ON NOTICE. HOPEFULLY PAEOPLE WILL TAKE NOTICE NOT TO BY FROM SOME ONE WHO DOESNT WANT TO HELP THE ELDERLY. I JUST WANTED THEM TO CHECK IT OUT AND TELL ME WHAT IS WRONG SO IF I HAVE TO LEAVE IT I CAN RENT A CAR AND GO HOME IN MICHIGAN. THAT WAS ALL I ASKED FOR , BUT NO THEY COULDN'T EVEN DO THAT. SO I HOPE EVERYONE WHO READS THIS WILL COMNSIDER THIS WHEN THEY GO TO BUY A VECHILE FROM THESE PEOPLE. | |
| Renee Brown | 10/15/10 |
| I just wanted to write a note letting you know how happy we've been with our 1998 Chevy Tahoe. It has 296,000 miles and is still kicken. We've done maintenance and taken care of it and not only does it run well but it looks pretty good too. People are always impressed when they see how many miles it has on it. Thanks, Shannon and Renee Brown | |
| JENNY WELLS | 10/5/10 |
| In Nov.2009 I purchase a 2010 Camaro SS2 I have a problem with the paint . I got a small door ding on my passengers side door. I took my car to the dealership to have repaired ( Young Chevrolet Dallas TX)I was told it would be showroom Quality work.It has been 6 weeks paint color can not be matched. Car has been painted 8 times.I have called everyone at the 1-800 number,with no help .Dealership and GM is not wanting to help. My car is in worse shape then before I took it in. Door doesn't match , swirl marks all over the rest of my car and stripes. GM car , GM paint, GM dealership . FED UP.............The dealership offered me a trade , paid 36,000 had car 8 months 9000 miles in perfect condition ,but the door they screwed up .They offered 27,000 on trade and to buy the exact model and all for 36,000.I'm just really tired of all ther BULLS--T | |
| Angie lyons | 10/4/10 |
| For all you GM owners, I have a 2006 HHr and a 2007 Silverado. First, my truck only has 17000 miles on it and I need new tires according to Gwatney Chevrolet because of lack of maintenance. I have all my paperwork on oil changes and tire rotation. GM, of course did nothing. My HHR has 40000 miles on it, gwatney Chevrolet put in a new battery and by coincidence , my radio dowsn't work properly. Again GM did nothing. Just FYI for all you Gwatney customers, beware of the sevice department and Gm. | |
| Jess Hooker | 10/3/10 |
| Dear Customer Service and future Chevrolet buyers: I wish to lodge a complaint and to let other buyers know of the unexceptable service I have received with this company in regards to my 2006 Chevrolet Avalanche. I paid $50,000.00 for this truck. My transmission went out at 54,000 miles. I had my vehicle towed to your Woodhaven, Michigan Dealer (Rogers Chevrolet). Rogers Chevrolet did what they could to accomadate me. They had my vehicle for 9 days and called and said it was fixed. I was very glad as to the fact I was leaving to drive across country with my family. It was to my dismay and surprise, 750 miles later, in another state, that the problem had not been resolved. I called your 800 number for help. I was in an unfamiliar area and was told to take my car to Hamilton, Alabama Dealer (Fink Chevrolet). I did as as you told me and was treated very poorly. I was told by Fink that I would need to leave my vehicle for approximately 2 weeks for repairs. This was not an option as to the fact that I was on vacation with my family, did not have funds to rent a car, and would need to return to work at the end of a week. My phone number was left with Rogen (District Manager, Michigan). I expected Rogen to help me and guide me through this difficult time. The 1-800-222-1020 Hotline Numberealer also left a message with Rogen but were unable to reach him or have their phone call returned either. It has been several days, I have received no return call yet, and am still in another state with the thoughts of returning home to Michigan with my family in an unsafe vehicle. It is obvious to me and will be obvious to all people I come in contact with as well as The Better Business Bureau that "General Motors will take your money but will not honor their product with good service or correctable service". | |
| Don Parker | 9/29/10 |
| General Motors came out a few months ago claiming they had payed back the American people for the bailout. Turned out to be a twisting of the facts and in fact they had not at all paid back the bailout money and the tax payers still hold 60% of the company. I saw an ad on TV last night for a real sharp looking Buick. At the end of the add they flashed a price of $27K plus. I noticed small sprint so ,I paused and rolled back the DVR to the small print part. It was then that I noticed the $27K price actually said "starting at" and the small print? LOL "as shown" $38,000 something. This company is a dishonest company that likes to obfuscate facts so as to mislead for their own corporate greed. They will do this again. Let's put them out of business in this country for good by not buying their products. | |
| Peter Trias | 9/26/10 |
| To whom it may concern; I own a 2003 Chevy Malibu with 80,000 miles current. I have always maintained my vehicle to the best of my ability. I have had many issues with this vehicle but one of the most frustrating ones at the moment is the "horn" issue. At around 50,000 miles the horn switch failed and the horn was stuck on. The only way to stop it was to pull the fuse. I had to have the entire steering module replaced just to have the problem corrected. I was only able to do this because I had bought an extended warranty beforehand. Now I have the same problem all over again! I cannot pass the state inspection because the horn is stuck on and there is no way of fixing this without once again replacing the steering center module (where the airbag is located). It's seems so UNFAIR that we consumers have to pay dearly for design flaws! I am not encouraged to buy ANY General Motors car in the near future and would never recommend others to do so. General Motors needs to think about the consumer more than it has in the past. I might have to sell or trade in my car simply because it will not pass inspection due to your design flaw. | |
| David Marquez | 9/21/10 |
| i have a 2009 chevy tahoe with just under 13000 miles and it is already making a knocking noise in the engine when i start it up. i called the dealer and the mechanic told me that it was normal for the engine to knock.can you believe that a certified gm mecanic telling me its ok for the engine to make knocking noises on startup and they can last upto 5 minutes | |
| jeff moore | 4/13/10 |
| I purchased a used gm at power chevrolet at superstition springs mesa az. the salesmen said that I had 72hr to return the car for any reason. When I brought the car home I found the car took up to much room in my garage. I wanted to return the car in 48hr (I bought the car on a sat.) I planned on buying a smaller car from the same salesmen. I was going to pay cash in about a week. The manager did not deny what the salesman had promised me. He said the policy was a 72hr. exchange policy and that the salesman was new. I think the company should do the right thing regardless of whether or not the salesman was properly trained or not. I do not want to bring this imformation public because of one general manageer who does not consider customer service as a part of the selling process. I'll wait 72hr. for a reply to see if GM agrees with this kind of customer service. I am confident that you will do the wright thing, and my faith in GM will be restored Jeff Moore 480-459-0625 jeff23oh@aol.com thank you | |
| PATRICK LOCKE | 4/21/10 |
| GENERAL MOTORS.et al.HAS A HISTORY OF FRAUD AND CONTINUES.THIS CONSUMER HAS A 2007 CHEVY THE FUEL LEVEL SENDING UNIT STOPED WORKING.CALLED GM.FOR HELP NOTHING.TOOK THE VEHICLE TO A GM DEALER SHIP IN HIGHLAND INDIANA.FOR REPAIRES THIS DEALERSHIP ATTEMPTED TO CHARGE US WAY TO MUCH.KEPT ALL DOCUMENTS FILED A COMPLAINT WITH THE ATTORNEY GENERAL OFFICE.CONSUMER PROTECTION DIVISION.WHAT WE REGUESTED BACK 140.OO. THESE CONSUMERS RECEIVED.IN SHORT DO YOUR RESERCH NOTE THE MAGNUSON MOSS WARRANTY ACT.A FEDERAL WARRANTY WHICH HAS A FOUR YEAR STATUTE OF LIMITATIONS.SEE TANGIBLE.NOTE SAFERCAR.GOV.GENERAL MOTORS IS IN OPERATION BECAUSE OF EVERYONE TAXES. WRITE YOUR CONGRESS MAYBE THEY WILL GET OF THERE LAM ASS AND TRY TO HELP. | |
| Paul Christian | 9/20/10 |
| To whom it may concern i bought a 2010 chevy camero in november from rydell automotive grp, at the 9,000 i reported hearing a small ticking sound in the engine and check engine light on and a ruff gear change. My camero sits in a rydell gargage the bearing in the engine fell apart and a GM rep is refusing to fix the damage engine, he states that its not covered in my warrenty. I did multply tours over seas and promise myself if i made it out of there that i would own that car. i'm reading all the post here and something needs to be done, i'm going to contact all media outlets to express my dispointment about GM handling of there everyday consumer and is this the image that GM wants to people to see. | |
| SCOTT & MELISSA DREVER | 9/16/10 |
| WE BOUGHT A BRAND NEW 2005 CHEVY SILVERADO FROM BUSTER MILES CHEVY DEALER 4 AND A HALF YEARDS LATTER WE ARE GOING DOWN THE ROAD AND NOTICE A BAD SOUND AND CHECKED IT OUT TO FIND OUT THE FRAME HAD BROKEN FOR NO REASON THAT WE KNEW SO WE TOOK IT TO THE DEALER WERE WE BOUGHT TO FIND OUT IT WAS BECUSE OF THE SOUTHREN COMFORT PACKAGE THAT WAS ALREADY ON IT WHEN WE BOUGHT IT WE DID NOT HAVE THEM PUT IT ON IT WAS ALREADY ON IT AND THE SAY THAT THE FRACTURE IN THE FRAME IS DUE TO THE TIRES ON IT THEY ARE TO BIG WELL WHOSE FAULT IS THAT GM NOT OURS AND THE SAID WE HAVE TO PAY TO GET IT FIXED WE PAYED $50,000.00 FOR THIS TRUCK AND THEY WONT FIX IT WHAT A SAM YOU GUYS ARE RUNNING CHEVY HAS ALWAYS BEEN OUR #1 BUT NOT ANY MORE. AND WE WILL TELL EVERYONE WIHT A CHEVY/GM AND BY THE WAY OUT LAWYER IS ALL OVER THIS SO GOOD LUCK AND THANK GOD WE ARE NOT DEAD THANKS TO TE LOSE OF STEERING WHEN THE FRAME BROKE.... | |
| Veronica | 9/10/10 |
| I am an owner of a 2008 GMC Acadia which I purchased @ Pontiac GMC in Cerritos CA. I encounter a problem while my vehicle was under warranty. I took it in to the dealer they found no problem, they told me to bring it back if the problem persist. Unfortunatly by the time this problem returned my car was 200 miles over the warranty. The advisor there told me that he couldn't do anything about it and that any repair would have to be paid out of pocket. He sure was quick to give a starting price range just to inspect the vehicle. I took it to an independant auto shop and the advisor there was in disbelife that GMC a well known Corporation was unable to stand by their product because of 200 miles. He felt bad that I had to pay for this service that should have been covered by warranty specially when I come from a family of GMC vehicles. I hope that GM Corporation can compensate me for this inconvinience. | |
| | 9/3/10 |
| currie motors has the worst customer service to me after buying two cars from them a tahoe (2009-2011 chevy camero the customer service is reall bad i would never ever buy a car from them again they tried to switch a car with me telling me it was the car i test drive- and come to find out the car i test drove was a 2011- but put me in a 2010 and told me they asured that it was the car i test drove comes to find out they lied to me it was a 2011. they chenged it and charged me more, and i had put on after makerket wheels on it. they are so low they told me to drop the car off so they could change the wheels on it and pu them on the 2011 camero after they knew they were trying to fool me, i might be afican american but I aint no fool, and to top it off they took the wheek sensor off my after market wheels and did not leave them on my car and i had to pay them $350.00 to stwich my tires from the 2010 to the 2011, talk about a scam artist dealer salesman joe salinski of currie motors in forrest park illinois. i would never recommend this dealer to any one, poor work ethics and to the public i will do my best to get this to the corperate off regarding this matter. make me want to say chevy is not worth driveing I rate this dealer an F , and i really cant wait to get the servey. | |
| Lisa M Lauer | 6/18/10 |
| I just wanted to write and let you know how impressed I am with my 2001 Tracker. Back in March 2001, I got a 2001 Tracker from JBA Chevrolet in Glen Burnie, MD. I am so impressed with how it has weathered the last 9 years. It did have a few minor issues, like the back windows have not worked for 8 year and the headlights flicker, but overall I can't believe how great it has been. It just turn over 99,000 miles and still going strong. I know with all the cut backs and the problems with the vehicle industry, I thought you would want to hear about a happy story. I have never owned a vehicle for this long, but I can say that if I am able to afford a new car in the future, chevrolet will definately be the make I will purchase. Thank you. | |
| dave smith | 6/18/10 |
| I bought a 2005 gmc envoy that, for the most part, has served me well. Tiday, I noticed a clanging noise coming from the rear of the vehicle. One of the bolts holding the mounting bracket on the gas tank had come loose. I wonder what else is loose | |
| Richard and Darlene McLaughlin Tigard, OR 97223 | 6/19/10 |
| My husband and I purchased a 2007 Caddy in Aug of 2007. By January 2oo9 the sunroof was leaking. We took it to be fixed. That lasted only until June 2010. We took it to Vic Alfonso in Portland. We feel they were very unfair with us. We feel this problem is a continuation of the original problem or a manf. defect. We feel that we should not have been charged as it never got fixed the first time. One of the parts men went so far s to say that Vic Alfonso Cadillac is not affiliated with GM. They only sell your products. That to me is insane. Not only did we have to pay $782. for the repair we paid $316. for a rental. What ever happened to the loaner program? I don't want to have to keep on paying every year or two for this recurring problem. I hope GM will stand behind their procucts and help correct this error. Sincerly, Richard and Darlene McLauglin | |
| Edward Viveiros | 6/19/10 |
| My experience at Pine Belt Chevrolet, Freehold NJ. On Sat Jun 5th, I told the salesman that I was interested in a 2010 Avalanche. He did not have one in stock, however a short time later the general manager came to my table and told me he located one with the options I wanted and he could have it by Mon Jun 7th. I agreed to a deal and left a deposit.He informed me that I would only have to pay taxes/tags (about 2-2.5k). This was based on a 24-25K allowance for my 2007 Avalanche as a trade. By Thurs Jun 10 the car had not arrived so I went back and spoke with the salesman to get status. The sales manager got involved and he assured me that the truck would be in Fri or Mon Jun 14th the latest. I returned on Monday and still no truck so I requested that the sales manager refund my deposit. Which he did and I left. I consider this scenario as highly deceptive and extremely poor customer service as I was ready to buy but they could not deliver the truck as promised. | |
| Jerry | 8/24/10 |
| Own a 2010 G6 with 23k miles and is still under warranty. For about the past 6 months I started noticing a hesitation in the transmission when accelerating, especially around 30 to 45 mph. Also will hesitate at faster speeds either accelerating or de-accelerating. Contacted GM and they referred me to the dealer for analysis. After keeping the car for 5 days, they claim they couldn't find anything wrong. They tell me it is normal with this vehicle. After researing further online within the G6 Owners Club, I find dozens of other complaints, perhaps even hundreds are experiencing the same. I feel I went through a "dog and pony" show just for appearances sake with GM and the dealer. Automobiles are expensive and automobile corporations should be more reponsible for their products. My whole family are GM retirees and have owned dozens of GM automobiles. I have owned five new Pontiacs and numerous Chevrolets and have never experienced a problem like this. I can now understand why more and more individuals are switching to foreign automobiles! | |
| Tina VanDeWeghe | 8/26/10 |
| I have had three Saturn SL 1's and have loved them alot! None have been brand new and even then they ran great. I have had no problems with any, nor have I had problems with the Saturn L200 I have now. Again, another used car. This car has 154,000 miles on it and I know I will be just as pleased with it. I cannot see how the Saturn Line will be discontinued. There aren't enough anywhere to buy. I had to look on the internet to find mine! People keep them for a long time. I love them! My last SL1 I got from Williams in Traverse City, Michigan (all my Saturns in fact) and it was a Special where there were about 20 SL1's were shown (all Used). Was so nice! I don't know were they got them all but wish they could do that again. Many on the road,and too hard to find to buy. Says something about these cars. Why stop when you have a good thing going? | |
| Sally Shaffer | 7/28/10 |
| On March 22,2010 I bought an expensive LeCrosse 2010 Buick with a lot of options at a SW Florida and paid cash for it. This car had a lot of expensive options. With less than 250 miles on this car it was involved in an accident on April 7th, 2010. On April 15th, after being towed to a repetable auto repair shop, the necessary parts were ordered. There was a lot of trouble in receiving a center right pillar post from GM which a few times was received for the wrong side. Finally the part had to be assembled and was received late June. No repairs could be made on this car until this critical piece was received from GM.The ordered headliner was just received on July 21, 2010. It is now July 28, 2010 and the car is still not repaired since awaiting for more parts from GM whcih were ordered on April 15. Called GM about not having this car for almost 4 months. Response was they could do nothing in compensating us for this fiasco which is definately their problem of not having a supply of GM parts for their 2010 models. We have always been a GM car buyer in the past but I would caution all future GM buyers of their new autos to be AWARE AND TO BE BEWARE OF THE CIRCUMSTANCES OF REPAIRING A NEW MODEL OF A CAR FROM GENERAL MOTORS. AM STILL WONDERING WHEN THIS CAR WILL BE REPAIRED. READ AGAIN AN NOTE THE DATES OF THE INVOLVEMENT OF THE REPAIR OF THIS 2010 BUICK LACROSSE | |
| jason roberts | 8/21/10 |
| I went to get an vehicle inspection at 5150 jefferson davis highway location in 22408 area when I needed a tire.I was told the tire would match well it didnt.then was threatend by a supervisor to take the tire or they would ripp off the inspection sticker and put the old tire back on,and "to bad" the tire didnt match like they said.So threatend, lied to, and held at bay .If you dont want a lawsuit I suggest closing this location.If you have any questions about this hostage situation a General Motors location fredericksburg virginia just ask. | |
| Sandy Janvrin | 7/30/10 |
| I purchased a 2000 used Tracker. Last week the crossmember went while I was heading home. I was never notified of a service bulleting 06816 or even received a card because I had been told when I called that it went to the original owner. I disputed this because VIN numbers always identify where the vehicle is or if it is stolen. Because I am out of warrant because of the in service date of the vehicle, they will not even honor their error of my not every receiving a notification. I have owned 7 Chevy vehicles from sedans, converibles, and trucks and this is how I get treated. I am a 69 year old woman and I have been talking to a customer service agent that assured me he would call me by Thursday (yesterday). I have left 3 messages because he states on his voice mail my call is important. I am now paying to fix the vehicle and as far as I am concerned I will never buy another GM Vehicle. It's a shame that the government bailed GM and they don't care about their customers. Thank you Chevy for your loyalty to old customers. | |
| LeRoy Seifert | 8/10/10 |
| I have 1908 5500 truck. it was involved in an accident. the allison transmission case broke hue to the impact I guess. we have been waiting for weeks to receive a transmission case.it is back ordered & was told 7 to 10 days and almost 3 weeks have passed and no case.this truck is a key peice of equipment in my business.you are costing me a great deal of money with poor service. no need saying I will not buy another as you did the public a great injustice discontinuing production of the medium duty trucks | |
| David Spurgeon | 8/16/10 |
| I am very very disappointed in GM,I have owned a 2004 Saturn Ion since I bought it brand new in Feb. Of 2004. I have had a problem with the electronic power steering for about 4 years, and this week I received a letter in the mail from GM telling me that they basically new of the problem that I was having and probably many,many other customers with their 2004 Saturn Ions. They letter states that anyone having the problem could get the repair done for free. So I called the number on the letter to see what I could do. They told me that only if the car was in service for less than 10 years, or 100,000 miles. Well duhh the car couldn't be in service for 10 years yet, its 2010 and the car was made in 2004. Ok so like I said its not been 10 years, but it has been 6 and of course I am going to have over 100,000 miles, who wouldn't after 6 YEARS, MOST PEOPLE PUT THAT MUCH IN 3 YEARS. SO BECAUSE I DO HAVE A LITTLE OVER 100,000 MILES THEY WON'T PAY FOR IT. SO FROM THE MILLIONS OF DOLLARS OUR GOVERNMENT GAVE TO BAIL THEIR BUTTS OUT THEY CAN'T AFFORD TO SPEND 700 DOLLARS TO FIX MY CAR. I AM VERY UPSET THEY EVEN HUNG UP THE PHONE ON ME. I AND EVERY PERSON I KNOW WILL NEVER EVER BUY ANOTHER GM VEHICLE AGAIN!!!!!! | |
| Jay | 8/18/10 |
| Hello to everyone who has had the nightmare of buying a GMC. This is my 5th gmc and its is my 3rd yukon denal. So far never had a problem with my cars so never experienced the service dept circus of gmc. June 27th 2009 I purchased a certified 2006 gmc denali. July 15th 2010 my transmission went bad due to a leak in the radiator and the radiator fluid mixing with the transmission fluid. I went to gmc dealership in riverhead, ny (long island)...... They tell me that i am not covered because even though i purchased the motortrent warranty up to 100,000 miles, my car is not covered because the radiator fluid destroid my transmission and since the radiator is not covered under the powertran warranty for that reason thr transmission is not covered.... What a bunch of crooks, i was in flames. The service dept should hire people who know how to talk to customers in a polite manor or atleast have some college education because the guy behind the counter sounded like a machine and probably didnt even have a GED. In my opinion gmc has the worst service in the world, they have people who dont give a crap and are there just to rip off the customers. I am very shocked that they r still in buisness. I finally called the corporate head office and spoke to very nice man who addressed the issue right away and saved me from spending $4700 as the dealership quoted me without a care... For anyone who needs help with an issue call the headquerters in detroit, michigan. People there are very helpfull dont even bother calling the customer serive because they are the most useless people in the world and just jerk you around from one person to another.....gmc is the worse service experience i have ever had in my life its right up there with best buy... The worse and most useless..... | |
| Sherry Pierce | 8/14/10 |
| I recently purchased a 2007 Impala from Jay Chevrolet in Milford. In less that 3 months I had to buy two new tires and within 6000 miles I'm going to need two more. I have contacted Jay Chevrolet with no success. I feel that for the amount they charged me for this vehicle it should have had new tires on it, not the originals. They were worn, visibly, and could have been dangerous on a trip I had had to make to N.C. The car has been in already to have the tail light and blinker fixed and now the drivers window leaks when it rains and that tire symbol that says tire maintenance system or something to that effect is always on. There is also a hesitation when I press the gas pedal. Overall the car is ok but I feel for $19,000 it should have been in better shape when they sold it to me. There are also little dings and marks on the car that have been covered up. The tires are the main issue, though, and I need to know who at GM I can talk to about this. | |
| Lorraine Sharrar-Alexander | 6/27/10 |
| To Whom it may concern: I am writing to let you know the experience I had at Chapman Chevrolet in Philadelphia, PA. I had a appointment on Friday June 25th 2010 for inseption and a problem with my air, I arrived 15min early. After they took all my information I waited 4 Hours before I received my car and was able to leave. The service attendent told me they needed to replace the rear windshield wiper blade for my Saturn VUE to pass inseption of course they did not have the blade or part to fix my air. I feel that I was pushed to the back to the end of the line because I was not driving a Chevrolet.If these dealers don't want to work on our CARS and SUV's then General Motors needs to find someone that will. You need to remember this was not our choice that Saturn go out of business. May be General Motors should have gotten rid of the Chevrolet and not Saturn. The Saturn dealer were top notch when you had an appointment they took you right in, if the was a problem with your car they kepted you informed. I am so sorry to see the SATURN go away. I hope at GM can fix this problem. Sincerly a very unhappy customer. 484-466-4469 | |
| Tom Stanfield | 6/30/10 |
| I currently own a 2006 Chevy Impala SS. This has been a great car except for one nagging issue. Two or three weeks after purchasing this vehicle new the battery went dead. Dealer Herndon Chevrolet in Lexington SC replaced the battery under warranty. Approximately 1 year later the same issue occurred. It was also diagnosed as a bad battery, again the battery was replaced, during this replacement it was ffound they had placed the wrong battery in the vehicle. We also asked that the front end be look at as the steering had a shimmy. Dealer service department claimed they looked at it and said the steering was fine. A day later and a different dealer a front ball joint was found to be completely wore and loose. Now in June 2010 the battery has gone dead again and the dealer tells me my bumper to bumper extended warranty does not cover batteries or the cables. They tell me a new battery and positive cable and labor will be $600.00 to replace. It seems to me that if this is an ongoing issue and the service department of this dealership cannot properly diagnose the issue they should replace this at no cost to the consumer. They claim to have checked the electrical system and everything is good, how?? I have called the customer service number and am awaiting an answer. The service person at the dealership tells me he has seen batteries go bad in a year, REALLY?? Is GM corporate aware they have this issue? Would you let your wives and children continue to ride in this vehicle? The dealership has offered to eat the cost if I trade on a new vehicle.......If they cannot fix this one why would I buy another one from them. I eagerly await a reply since all your commercials say how devoted you are to the consumers. Please respond to tommy1325@yahoo.com | |
| CECIL ALLEN SANDERS JR. | 6/30/10 |
| I GOT A 2010 HHR FROM GATEWAY CHEVY IN AVONDALE ARIZONA, I GOT SUCH A RUN AROUND FOR MANY DAYS AND ENDED UP NOT BEING FINANCED AFTER WE SIGNED ALL THE PAPERS, A CONTRACT IS A CONTRACT, BUT MY ATTORNEY SAID THEY HAVE THIS SMALL PRINT THAT IF NO FINANCE NO DEAL, I AM A RETIRED 28 YEAR VET/GOV MAN WITH INCOME AND WIFE WORKS. FEDERAL GOVERNMENT SUCKS, PERIOD. STILL DRIVING A RENTAL BECAUSE I DON'T HAVE A 680 CREDIT SCORE. WAKE UP AMERICA. GOVERNMENT MOTORS WILL NOT HELP VETS. | |
| Larry Gilliland | 7/1/10 |
| To: Edward Whitacre I own a 2005 GMC Sierra 3500 truck with 36,000 miles (low mileage). Last week, I spent ~$1,000 to repair my truck due to back doors that would not lock and a leaky hydraulic hose. I am now stuck in Reno, NV with a check engine light and I have a new problem in which the ECM module (pn 516360) needs to be replaced. This truck is still under extended warranty. The dealer I am working with is very helpful, Winkel Motors, but they cannot locate this part any where in the U.S. and they are telling me it will take 8-10 days for a replacement part to be made. I just finished talking with one of GM's executive assistants and although she apologized for the inconvenience, she was very open ended about helping me. I asked her if that part existed in a new vehicle if they could pull that part temporarily and put it in my vehicle. She told me that GM would not do that, they would rather deal with the inconvenience to me. I want to know why GM does not have a method for tracking their inventory of parts so that don't end up with zero supply and force a customer to be without their vehicle for as long as 10 days. I pull my 5th wheel trailer with this truck and I'm on the road. A rental doesn't exist for this. This is absolutely unbelievable and it's no wonder that GM hasn't been able to compete. If I have to wait 10 days for this part I might just sell this and never ever deal with GM again . I'm also going to write to my representatives - didn't the tax payer help to bail GM out to become more competitive? This is really unbelievable! | |
| Richard Jones | 7/4/10 |
| I've driven a GM product for most of my adult life. The two pickups that I bought new were Chevys. I just watched a program, "The Last Truck: Closing of a GM Plant." The plant closed December 23, 2008. It's no secret that upper management within GM ran the company into the ground. YES, THAT'S RIGHT UPPER MANAGEMENT RAN THE COMPANY INTO THE GROUND! This is true for any corporation that is facing or has faced finacial trouble. The men and women working on the floor are the people that make a company money. The lard ass that got a job because he or she is related to somebody in upper management costs the company money. The dumb ass that helped the lard ass get the job also costs the company money, both through stupidity! So here's what I would like to know. When that plant closed, how many dumb asses and lard asses lost their jobs!? Does any body else wonder about that? Richard Jones rjjr1961@aol.com | |
| Dave Collins | 7/11/10 |
| I have a 1995 GMC pick-up 1/2 ton with a 4.3 v-6. It has 250,000 miles on it and still runs perfect It may not be the most glamorus truck, but it takes me where I want to go. Some day I would like to paint it,but for now it still looks good to me. Keep making good depenable trucks. Some day I might have to buy another truck, and you can bet it will be a GMC. | |
| George R Russ Jr. | 7/12/10 |
| I bought a 2005 GMC K-1500 4x4 Extended cab truck from a local dealer here in Augusta Ga. When I test drove it everything worked beautifully but on the way home after purchasing the truck the speedometer stopped working. Now it may work once every three or four months for a day or two. Don't get me wrong, this truck has a high output 310 horsepower aluminum engine with a 4:10 running gear, in other words it will virtually pull a house. But that speedometer issue is going to get someone injured. Also my air conditioner now blows out the defroster and the heater vent in the floor. The dealer says these are my problems because the truck had over 75000 miles on it when I bought it. Now it has over 81000 miles, the truck runs and handles great, but it is an accident waiting to happen. I personally have always been a GM man myself but my next vehicle is definitely not going to come from GM. I'll buy a Ford or a Dodge or take mychances with a Toyota before I'll buy another GM product. | |
| Write A Review For General Motors Corporate Headquarters Note: This is not to be used to contact General Motors Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about General Motors. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Progress Energy Corporate Office
Lance, Inc Corporate Office
GMAC Mortgage Corporation Corporate Office
NBA Corporate Office
Life Time Fitness Corporate Office
ABC Warehouse Corporate Office
Windstream Corporate Office
Chico's FAS, Inc. Corporate Office
Adidas Corporate Office
International Paper Corporate Office
Bloomingdales Corporate Office
Ann Taylor Corporate Office
Rent A Center Corporate Office
Gerber Corporate Office
Giant Eagle, Inc Corporate Office
Murphy Oil Corporate Office
Citizens Bank Corporate Office
La Quinta Corporate Office
Bealls Corporate Office
First Data Corporation Corporate Office
Miami Subs Corporate Office
Mills Fleet Farm Corporate Office
Princess Cruises Corporate Office
Motel 6 Corporate Office
Walgreens Corporate Office
more