755 Crossover Lane Memphis, TN 38117
(901)374-5000
Reviews For Embassy Suites Hotel Corporate Office
Hale  | 5/9/12 |
| Wow. Now Embassy Suites is an ad sponsor on USA Today's homepage for a video about a felon that's trying to run against President Obama in West Virginia. Congratulations Embassy Suites! You just lost yet another customer. | |
| bacgroup | 4/24/12 |
| Embassy Suites - Minneapolis Airport After seeing the reviews perhaps I will be better off staying at the competition's hotel. I had made a 2 night reservation in April for a business trip and we chose this location. I was meeting 7 other people here. The schedule was revised and the meeting was ending a day early so I called to get my reservation modified. I was staying the first night and canceling the second. First the reservationist canceled the wrong night. Put me on hold again trying to reach the hotel. Couldn't reach the hotel. Then put her supervisor on the line. She advised the manager on duty (4/24/12) said the reservation had to be two nights and they would not let me stay there 4/25 unless I wanted to pay for two nights. No thanks. Not only is this a huge inconvenience for me but I am livid. I had no trouble locating another hotel where I could make a reservation for one night. Glad that Hilton Honors membership I have is paying off. Thanks! | |
| nandine | 5/2/12 |
| I have been a long standing Hilton Honors member. My last hotel stay was not well. Not only were we treated as vagrants in a facility where we paid to be. I was given a bill of sale which reflects my charges, showing a zero balance. Now I receive my credit card statement and it reflects that they have added an additional night to my reservation and charged my card an amount I did not authorize. There were no damages or anything. They simply took it upon themselves to add an additional night and I was not notified of anything. The customer service is poor and I would not recommend this facility to no one. | |
| K.Zander | 3/8/12 |
| I could not be more frustrated. I have been calling every number on the internet- including the corporate headquarters- in order to get a front-desk phone number for the Tulsa location that is currently under-going reconstruction. I have been out-sourced overesas or put on hold for great lenghts of time and NEVER got a phone number. Who imagined that contacting one of the hotels could be so difficult? Well, they lost a stay of several nights at one of their locations, and we will be sure to pass this bad experience on to our friends. | |
| Jan | 3/6/12 |
| On the weekend of March 3, 2012 I stayed at the Embassy Suite in Ventura County at Mandalaya Bay. WOW if you were to review the web page and the pictures you would have thought it was a resort. It was aweful, the rates were expensive because of the location on the beach. The purpose of my stay was to attend a retirement function. The food was aweful. The salmon fish smelled like it just came out of the water. The service was good. When i went to my room, the first thing i noticed the outer door leading to the hallway did not lock. The handles on the 2nd floor leading to the west exit was filthy and appeared to be corison from being from water. The room door was peeling and the door was dirty. There was cob webs in the bathroom and the air vents were filty. To pay 171.00 dollars you expect the facility to be clean. I could not wait to eat break. The food was aweful. What do you expect when the banquet food was bad. The oatmeal was like it stuck/and it was nasty. The omelet was like a scrambled egg without the fold. How could you mess up basic food. The only thing good on the menu good was the juice. The staff were not willing to help make my stay comfortable. The managers were really unconcerned. I had such a positive experience at the Embassy Suite in Valencia, California I really thought this would have been great. I am requesting a refund or compensation. I noticed after reviewing the above complaints i am sure nothing will happen. I check the reviews before i booked the hotel and of course these were hidden. It a shame. | |
| Joeann Lard | 3/6/12 |
| I WILL NEVER STAY IN YOUR HOTELS AGAIN!!!!!! I stayed in the embassy suites of southfield. I had two rooms 328 and 329. I checked in on the 11th of February and checked out the 12th. On that Monday the 13th I discoverd 4 bed bug bites on both of my arms. I called the hotel and spoke with the general manager about my concerns. He was suppose the call me back and never did. I have sent emails and still no response. So I can only assume that this issue was not important enough for anyone to call me back. I paid good money for these rooms. I think it is rude and unprofessional not to take this seriously. The problem can get alot worse if it is not taken care of. | |
| Michael Burgoyne | 2/19/12 |
| Just returned home from celebrating our anniversary at Embassy Suites Minneapolis Airport. Things were not good with our stay. Our 1st suite was not vacuumed. Peanuts, candy, paper clips & sequence on floor. The windows inside had food& finger prints smeared. Found dirty silverware, napkins left in room. Had a dirty wash cloth left hanging on shower curtain rod. Stained curtains and carpet. Jenna from the front desk moved us to another suite and things were no better. I did not report any of our discomforts from suite #2 until check-out because we were pre-paid and the hotel was full. We just lived with the 2nd suite having smeared windows inside, dry blood splatters on wall, stained curtains, garbage under bed, lost hot water during showers, and fridge froze everything.The air intake into the suite had excessive dust built up blowing into the suite. Room serv. took 3 trips to get our order correct. Could not regulate the room temperature. My last complaint is about having to ask other guests' children to stop yelling and running through the building after 11:00p. Our 2 night stay would have been more pleasurable at another Hotel. The positive that I have to say about our experience is that the front desk staff was very professional, apologetic and accommodating to the best of their abilities. The management and front end staff receive 5 stars however there needs to be a review of the maid service, maintenance staff and room service for Embassy Suites to regain their previous reputation and high regard I once had. | |
janessajean  | 1/29/12 |
| Embassy Suites - Denver Southeast on Hampden is an amazing hotel. i have been coming here many many years and it is always clean, updated decor, yummy food, amazing staff who will do anything for you to help make you feel comfortable. Hot tub was hot and bubbly, pool wa cool and relaxing. We just live a few hours away and all our daughter wanted to do for her 15th birthday, was to come to this Emvassy Suites and relax with her family and frienda. Than you Embassy Suites Denver Southeast for always making our family feel welcimed and comfortable everytime we atay at your hotel. | |
| Patrick | 1/9/12 |
| The Embassy Suites in Syracuse, NY, should be closed. It is filthy and the service is terrible. I stayed there 1-4-12 and 1-5-12. The front entrance was under construction with only one side door available for use that would not stay open when bringing the luggage cart in. As soon as I got there I wanted to leave, but Expedia said I could not cancel (cancel date was 1-3-12 (a day before I got there) and the desk clerk also said I could not cancel because the room was already paid for. There were hardly any guests there. The place was very dark - the lights were kept off so the guests could not see how filthy the hotel was. My room was room 528 and was filthy. The walls/wallpaper were all scratched up and peeling off the wall. The bathroom had mouse droppings along the top counter/sink. The desk clerk basically said that I was stuck and I could not get a refund. The walls in the front room looked like someone had urinated on them. The free breakfast was terrible. A McDonald's big breakfast would have been better. The cook was also the cleaner and she was viewed sweeping the floor and picking up garbabe and then going behind the counter to cook an omelette. The omelettes were cold, which surprised me since it looked like they were being cooked. The potatoes were still frozen. All the furniture in the dining area was broken. The chairs sagged and the seats had big rips in them. The manager's reception was bad, too. It was so dark that you couldn't see what the snacks were. The beer was warm. There were two guys sitting at a table next to me who were laughing about how they snuck in to the Embassy Suites and they were drinking for free. Like I said before, the furniture in the dining area was broken down and old. I asked one of the ladies how old the hotel was and she said 18 years. I asked her how old the furniture was and she said 18 years. The pool was polluted and the water was green. I decided not to go swimming early in the morning because I saw algae stuck to the side of the pool. Like I said previously, the place is a dump. I complained to Expedia and they said they couldn't do anyting about it. I tried to reach the manager several times and have still not heard back. The place is bad news. The rate was around $139 a night. I stayed at a Radisson in Cleveland earlier in the week for $55.00 a night. That hotel was 10 times better and the breakfast was a real breakfast. Plus, there weren't any mice in my room at the Radisson. There are a bunch of hotels by the Embassy Suites in East Syracuse. My recommendation is to stay at the Hampton Inn right down the street. This experience has been very bad for me and now I am wondering if all the Embassy Suites are bad. The corporate management of Embassy Suites needs to clean up that hotel. Expedia is no help. As a matter of fact, the clerk at the Embassy Suites in East Syracuse told me I should have booked the room direct with them because I was overpaying booking with Expedia. I will not use Expedia again, either. Everywhere I go, I will tell people how bad Expedia and Embassy Suites are for overcharging me for a dirty, filthy room and for very bad service. | |
| Lewis | 11/27/11 |
| My adult son(college student) stayed at Embassy Suites in Hampton VA. It was the worst hotel experience he has ever experienced. He had a D3100 camera and JVC video camera stolen from his room. Later that night around 7:30 when he discovered he did not have his camera bag he immediately contacted the hotel,as well as, returned to the hotel. Just as the others stated he did not receive cooperation. The housekeeping staff was not concerned at the least, did not allow him to go search the room. The room had not been booked so it was empty. I called and left a message for Housekeeping but no one returned my call. I called again spoke with the Assist Manager, Tamara, that answers the phone Housing Keeping without identifying herself. She did not show any concern at all. She was not professional or customer friendly. She did not identify herself by name until I requested her name.She states their employee's baggage is search before entering and leaving the building on a daily basis. I called back to informed Housekeeping a police report was filed. I do hope the next time my son's organization plan an event they do not use Embassy Suites. Also, someone with the group had a laptop stolen. After reading the reviews I notice their are similar thief stories. Are the complaints investigated???? | |
| Lynda Prestarri | 10/24/11 |
| I recently returned from a business trip to L.A. where I stayed at the Airport Embassy Suites. I arrived on 17 October in the late afternoon. The next morning, I got up showered and got dressed to attend my meeting. That evening I returned from the day and met my traveling companions for dinner then returned to my room for the evening. The next morning, 19 October, I got up, showered and got dressed at which time I first looked for my jewelery case to change my earrnings. That is when I discovered that my jewelery case was gone from my outter luggage pocket where I usually keep it. I always take a carryon and never check my bag. There is no question that the maid from your hotel or any other service staff that had access to my room took the jewelery. My fault for not putting the jewelery case in the safe but I didn't know there was a safe and quite frankly, I travel a lot and have never had a problem as I stay in what I consider to be good hotels like Embassy Suites. I reported the theft to the front desk and their attitude was very unconcerned. The front desk clerk said he would report the incident to the hotel housekeeping manager. I admitted that I had not used the safe but thought they would like to know that a thief is working for the hotel. That evening, I came back to the hotel and went up to my room only to find the door to my room left adjar. I am a woman traveling and am very concerned with security so to find the room door left open was a shock. I went in to find that the maid had been there because the bed had been made. I immediately reported the incident to the front desk and asked what was the result of the missing jewelrey. The front desk clerk told me that the housekeeper manager interregated the staff that was assigned my room and said they found my door adjar when they came to make the bed. That is an absolute falsehood as I sercued the door when I left. In addition, they implied that I left it adjar again and when I explained I had just returned to my room and found the door adjar it would be impossible for me to have left it since the maid had already made the bed and would have been the last person in the room. I was amazed at the complete lack of concern over my loss and the fact that someone left my door adjar. I will not ever stay at that hotel again and my business takes me to L.A. routinely. I also plan to warn others. You have a problem at that hotel and you need to fix it. Sincerely, Lynda Prestarri | |
| Brandy | 10/7/11 |
| My husband had a business trip and I accompanied him. We stayed @ the Deerfield location on Lake Cook Rd. We booked a smoking room, but it was ground level right next to the highway = VERY noisy! I asked if we could switch rooms. They said "we're sold out". I tried to take a nap (I take my box fan anywhere I sleep), but it was still ridiculously loud. I returned to front desk and spoke to the same young lady, I asked if there were any cancellations. She said no. I asked if ALL guests had checked in (it was 4pm on the dot), she said no. I asked if we could switch rooms again smoking or not. She said no, because they were sold out. I asked if the guests who had yet to check in had requested SPECIFIC rooms, she said "um actually they do request specific rooms." Did they think I would really believe that, I'm not stupid. I asked for the manager. She was NOT happy to HAVE to do this. She tried to give us a double bed, but we were paying for a king size bed. That made her more upset, sighing heavily she tapped a few buttons...problem solved...very begrudgingly! NOW the MAJOR PROBLEM. My husband and I along with another co-worker staying here went into the hot tub. The next day the co-worker got a diagnosis of a VERY contagious condition, which can multiply & spread rapidly in poorly maintained hot tubs. I'm not saying they maintain it poorly, but I have no idea. The hotel staff hadn't been informed so the possible problem hadn't been addressed. PRIVATELY between 3-4AM, I told the front desk that a GUEST had gotten this diagnosis and the hot tub should be sanitized to reduce risk to others. She told the day staff, who in turn ABSOLUTELY HUMILIATED the co-worker!!! They had already looked to see who we were traveling "with". They knew where the two of them were working and @ the VP's request, the concierge CALLED THE WORKPLACE. They gave the co-workers name and exact diagnosis. This caused huge problems, humiliation, and not to mention THEY violated HIPAA laws. Yes, d/t them having a fitness center they must train and maintain these privacy regulations. Then when the whole thing blew up, they tried to put all the blame on me. They are scared because this is major. They should have welcomed the info and rectified the problem. Instead they maliciously went after this guest. WHAT ON EARTH were they trying to accomplish? The VP really did nothing but yell and swear @ me(but my husband was not allowed to swear) before he hung up on me. After we had checked out I stopped @ the General Managers desk. With the concierge giving me a look of death, I asked for the name and # of someone above the VP I had spoken to. The GENERAL MANAGER stated he would "have to get back to me", because he "didn't know who that would be." Seriously people. They were willing to humiliate the guest, but not lose the income be "evicting" the guest. Oh and the tubs in both rooms were moldy/mildewed like another complaint above (I did not complain). I think the co-worker will take legal action, and I may too. This fiasco has been causing so much distress. I haven't stopped crying about this because if I hadn't said anything they couldn't have embarrassed the co-worker. My husband was put in the middle of it all, because his wife said something. I thought he may lose his job. I would do it again to protect others, but it would be a completely anonymous call. | |
| Mrs. Brown | 9/26/11 |
| I'll keep it short and simple. The Embassy Suites Niagara Falls ruined our honeymoon with "switch and bait" room charge tactics. (Also a deposit of $50 per night requirement that was nowhere printed, published, nor discussed was added to our room. Husband receives emails via cell phone when credit card balance is over limit. This was causing his credit card to be overdrawn. Hotel matress was hard, carpet needs to be replaced. The only positive thing was the view of the falls. We were to stay 3 nights, ended up staying 1, checked out, left Canada and ended up at Geneva on the Lake, Ohio, which was a good experience for us. | |
| William Wamhoff | 8/25/11 |
| On August 19th & 20th 2011 we attended a Marriage Retreat at the St. Charles Missouri location. We booked about 125 rooms. We were all required to post a $50.00 security deposit per room. I used my Debit Card. A week later my $50.00 still has not been deposited back into my account even after several phone calls to this location. Just think about this for a minute. $50.00 X 125 = $6250.00 alone. Now it has been a week. A good CFO would take this money and put it into a SHORT TERM investment and make money for Embassy Suites. So, with that in mind we will never use Embassy Suites again for any of our Marriage Retreats or any other function. I have also filed a complaint with the Missouri Attorney General. | |
| C. Lui | 8/26/11 |
| I was at the Embassy Suites and had a similar experience and my son slipped in the tub taking a shower and hit his ribs. Scared for a second, but he was okay. I would still give Embassy Suites and Outstanding rating because of the excellent service from Abcde Avilla-Spragling, Kenny Shimabuku and Davin Kawakami "D". They all assisted my family with directions, great places to see and just plain out friendliness. Smiles all the time and for all them to greet everyday was great. Second time at the Embassy Suites Oahu and it was clean and not run down like most hotel get after a couple of years. | |
| Eugene Dagen | 9/10/11 |
| 1)My family can only give them a (1) because we can not give them a (-10). 2)We had very poor service and had no A/C in our room. 3)The meat at breakfast was very cold. 4)The windows did not have any screens in them so we could not open them for some fresh air at night. | |
| Jean Styles | 9/16/11 |
| Don't book an Event at the Embassy at Atlanta Airport, You will be Sorry. I have had several events at this hotel with no problems. My husband book a Birthday Party and the night mare started. The planner was not there on the day of the event, which of all the entire events I had there the planner was always there. I was told that they do not have to be. The fruit display came out late on a plain tray. A display is to be as a center piece for your food table. Am I right? The ham station had no bread, until one of the guests notice it. Most of the guest had already gone threw the line. Ham was so fat you could see the fat. Meatballs did not look as the whole order was there. You could see the bottom of the pan before guest started to eat no sauce on them. Late set up, guests was outside of the banquet waiting. It was as if someone forgot an event was to happen and they thought about it and done a RUSH JOB. We paid 3000 and some Dollars. And when I called about getting some of my money back. I went from one person to the next for a week. Finally some one called and offers me weekend stay and 210.00 dollar for the fruit display. That was not acceptable. After going on with this lady for about 45mins. She offers to give $410.00 instead of the weekend stay. That was agreeable and she said she would place it back on my credit card. It's been a week nothing have been place on my card. Have left several messages for Kimberly Maxwell. No one has called. As you can see Embassy Suite do not care about their customers. | |
| Ryan | 9/8/11 |
| Horrible HORRIBLE customer service. I had an issue at the hotel and talked to management and they said they would fix it. It has been half a month and I still get jerked around every freaking day by them. NEVER EVER STAY WITH THIS HORRIBLE CHAIN. | |
| Kate | 9/9/11 |
| I was raped by a staff member at the Embassy Suites, given a date rape drug, and lied to. To date, nothing has been done on their end to make this situation any less traumatic. Horrible. Absolutely horrible. I will never be the same. | |
Diane Totherow  | 8/4/11 |
| It is not common for me to take the time and write about poor service, but felt this time I just had to do this. My problem was with the telephone reservation system. We called to make a reservation at the Charleston SC Embassy Suites on Meeting Street. The reservationist had to ask two times where Charleston was. We said we specifically needed to be at the Meeting Street location. She quoted us a price for this inn and we waited for our confirmation by email to arrive. It did arrive and was at the Embassy Suites on International Blvd. We called immediately and told them it was incorrect and that we needed to ask them to correct it. We were told it was a non-refundable or exchangeable reservation and there was nothing that could be done. My husband argued with the reservationist and indicated it was not our fault-we clearly asked for the Meeting Street location. Again, the reservationist asked where Charleston was and was told for the third time it was in South Carolina. Again, my husband indicated it was not our error. Finally, the reservation was corrected and the quoted fare went up by over twenty dollars. The entire process took over an hour and was most frustrating. We do travel for pleasure and business and are HH members and prefer your properties. If this continues to happen we will definitely change our preference. I also feel this hotel is badly in need of updates in the suites. Our furniture was worn and the carpet was very soiled. | |
| Jeanine Dickson | 6/22/11 |
| My husband travel quite often. I am able to travel with him many of the time which is a blessing. He is a Diamond Hilton Honor member so we seek out these hotels. Two years in a row while staying at the Embassy Suites in San Juan(Isla Verde) our experience has been extremely poor. We left early left year and thought that perhaps they have made improvements so we gave it another shot. Wow, was that a mistake. We called the front office because: 1. broken sofa 2. broken refrigerator 3. broken crib(we have our granddaughter) 4. no television service 5. Hotel staff coming into my room when there is a DO NOT DISTURB sign on my door... Really?!?!? So irritated ....Not sure how to be compensated but this experience was way over the top. | |
| Angela Ellison | 7/3/11 |
| I just arrived home a couple days ago from a week at the Embassy Suites in San Juan, PR. The trip was very relaxing and everyone we encountered within the hotel was amazing, kind and professional. I would definitely go back and enjoy the atmosphere again. | |
| Roger McKay | 6/29/11 |
| My family and I stayed at the Embassy Suites in Central Austin. We booked for two nights as a military family. We did not receive (1)minute of housekeeping attention to that room. We ran out of towels and ended up re-using wet towels while we were there in spite two personal visits to the front desk. At one point during our stay a housecleaning employee pushed her cart into the public elevator and had me pinned against the glass literally and without a word to me lol. I was told that a military discount would be applied and am still on the phone with them about that. I normally stay Embassy Suites and am a fan of their chain but this one felt like I was staying at a Motel 6!!! (minus the cost... of course) | |
Desseri P  | 6/14/11 |
| I stayed in the Embassy Suites on Jan 28-31 2011 in Hampton Va. My husband and 5 children we enjoyed our stay until it was time to sleep. Need to say that they book childrens B-day parties and there were at least 100 kids running through the hotel. Now later that night the room next to us TV was so loud that we could not sleep. Complained but no response of getting any help. The next morn at check out I got the hotel bill we were billed for several movies that we could not have watched considering me and the family were at the pool.I asked of the charges stated that they could only take one of the movies off. Asked to speak with management and didn't allow me. So I called the next day and he was rude and the problem has not been taken care of as of this day. I have spoken with guest services in Dallas and they try to pacife you with emails. And they never hold to the there word. My credit card has still been charged. The ones in guest services is and was Dana Sirls and Debra Smith all are rude but nice. So if you ever stay in the Embassy Suites in Hampton Va check your bill and make sure there are not alot of Birthday parties going on. Thank You Desseri Newman Hampton, Va 23666 | |
| employee of embassy suites | 6/19/11 |
| Why is this hotel running out of things like, soap, cups, coffee, and shampoo. We don't have enough linen to fill the rooms as needed!!! Seems like if this is a billion dollar company would at least have these's on hand. Now the Embassy in Oklahoma City has no soap, cups, shampoo, and the maids have to deal with this on a daily bases. It's a shame to say.... the customer suffers from this!!!! Something has to change here!!!! It's to the point where most of the maids don't even want to come to work, we never have the supplies that we need to make sure the customer has in their room..why is this? And been told that Joe over Housekeeping gets a cut back if she don't use the money up on supplies???? If this is true.... you guys really need to look at this more closely!!!!! This is a same, 5 star hotel that cant even supply the rooms with what they pay for. As of today, i'm sure most of the personal are going to ask the customers to email you on this matter.... we have no choice, no one in Housekeeping higher mangt is listening, and this is going on week after week! Please look into this matter... someone's pocket is getting filled up with funds and it's not the hotel! | |
| SHARON CHAMBERLAIN | 6/4/11 |
| ON MAY 21,2011, WE ATTENDED A VERY SPECIAL BANQUET AT HE EMBASSY SUITES IN NORMAN, OK. THIS WAS THE TOP 100 STUDENTS OF THE STATE OF OKLAHOMA. O.U. PRESIDENT WAS THE MC. THE MAYOR OF NEW YORK CITY WAS THE SPEAKER. THERE WAS SEVERAL HUNDRED PEOPLE ATTENDED. AS A PROUD GRANDPARENT, BEFORE EVERYTHING BEGAN, I WENT TO THE LADIES ROOM. THERE WAS NO TOILET TISSUE AND THE URIN SMELL WAS TERRIBLE. I WENT TO THE FRONT DESK TO TELL THEM. SOMEONE HAD REPORTED TO THEM BEFORE I GOT THERE. IF THE LADIES WAS LIKE THAT, WHAT WAS THE MEN'S LIKE? I NEVER COMPLAIN LIKE THIS BUT YOU NEED TO BE AWARE. I FEEL LIKE WHEN THERE IS A LARGE EVENT LIKE THIS, THERE NEEDS TO BE AN ATTENDENT ON DUTY. THANK YOU, SHARON CHAMBERLAIN 22174 N. COUNTY ROAD 3350 WYNNEWOOD, OK. 73098 | |
| Connie Wyngarden | 5/1/11 |
| I stayed at the embassy suites hotel in Portland, OR from 4-28-11 to 4-30-11. It was one of the worst experiences I ever had at what they want to call a high end hotel! There were many hidden fees that were not mentioned. They wrongfully charged us wich in turn froze my acount and caused me three hours of inconvenience to fix! On top of that, the front desk employee( who claimed to be the manager when I asked for one)spoke down to me and my husband the whole time. He was insulting, rude, and had the worst customer service I had ever dealt with. During our comfrence they took the food away from us before we were done, gave us a time limit during our speeches where if we went over they would turn on the air conditioner to get us to leave, and they only gave us 1 craft of hot water and 3 crafts of coffee for a party of about 175 people. Then when we arrived to our room, three and a half hours after we arrived due to it not being ready, they were very upset with me asking for an extra blanket! I strongly suggest against going to this hotel! Not only will you be over charged, you will be insulted and apalled at service you recieve! | |
| Pamela Sturgell | 4/11/11 |
| My son, his girl friend and I stayed at the Embassy Suites in Lake Tahoe March 24th through March 27th. I have stayed at other Embassy Suites and have always been pleased with my stay. However this time was different. First of all the room was not very clean. Secondly the room was never cleaned or supplies replenished throughout our whole stay except when we finally called housekeeping to get some more towels on our last night there. When the housekeeper brought the towels she just entered the room with her key without knocking. We were in the backroom watching TV and heard someone in the front room so my son went out there and found the housekeeper standing there with our towels. And thirdly, on our last night there we had our digital camera & ipod stolen. I have had multiple phone & email conversations with the manager, Cara Sweeney, about this and have gotten no where with resolving the problem. She says that they can tell what key cards are used for entering the room but she can not reveal the information from their investigation to me. I find that rather funny since it was my room that I paid for & my stuff stolen. Also she said the insurance company would contact me but have yet to hear from them. It's not so much the actual items that were taken but the memories on my camera that have been taken from me. I guess my next step is to make a police report & then get a lawyer involved so that we can see the results of the investigation. I really would have expected more cooperation & results by now. Regretfully Pamela Sturgell psturgell@hotmail.com | |
| Donald & Robbye Prilop | 3/6/11 |
| We stayed at your Embassy Suites at the Galleria in Houston a month or so ago. We will not go back. The pool was filthy, absolutely filthy! The comp breakfast was not available until 30 minutes after the stated serving time, and then only some things were available. We love ES, but this one will be cut from our list. | |
| Linda | 2/23/11 |
| My granddaughter, hew cousin and I stayed at the Embassy Suites in Dublin, OH. The kids had a great time. It was a Family Fun night and even though it was not what I expected, it was a nice place to stay. Having the package deal made it a great experience. However----- We had to wait hours for Housekeeping to bring up towels. They overcharged me, never took the deposit off my credit card, and I have spent two days trying to get it straigtened out, with numerous calls to the hotel. They treat me like I'm a pest, and I'll be checking daily to make sure I get the credit back to my credit card that I was overcharged. Not sure it's worth all of the hassle... | |
| Barbara (Mrs. Francis) Westberg | 2/18/11 |
| Twice when we have stayed at the Embassy Suites I-44 in Tulsa, I have left something. The first time it was a new skirt with the price tag still attached. The last time (last month) I left my leather jacket. It was two weeks before I realized it was missing. Both times I called the Embassy and asked about my missing item. They had it in safe keeping. I want to compliment Diane Vallejo (head housekeeper) and her staff for their integrity. The housekeeper who cleaned our room could easily have picked up my jacket and skipped with it, but she didn't. She turned it in to lost and found. I am impressed! I apprciate the Embassy's clean suites and awesome breakfast buffet, but even more I feel safe staying where I can trust people. And that's the Embassy Suite I-44 in Tulsa. Barbara Westberg fwestberg@sbcglobal.net | |
| LOIS MOHR | 1/21/11 |
| WOULD LIKE TO BOOK YOUR NEW UPDATED EMBASSY SUITES IN WALTHAM, MASS. MAY 20-22, 2012 . OUR GRANDSON IS GRADUATING BOSTON COLLEGE AND WANT TO BE SURE WE HAVE 2 ROOMS. WE STAYED AT THIS LOCATION NOV. 22, 2010 WHEN IT WAS THE DOUBLETREE CHAIN AND LOVED THE LOCATION. PLEASE ADVISE | |
| Ausencio Pereida | 1/15/11 |
| Corporate, On 01/02/2010 I booked a room at the Embassy Suites Hotel in San Marcos, TX at a group rate . The agency I work for received a group rate for two weeks. I was sharing a room a fellow employee. I was charged a total of $400 for 01/02/2010. The next following day on 01/03/2010 I was charged an additional $300 for the week. After checking my credit card status it was then I noticed I was overcharged. I then contacted the front desk clerk and they made the correction. The nightmare continued, the following week when I checked in on 01/09/2010 I was told by another employee that the front desk clerk personnel advised there was something wrong with my credit card and I would have to check with them to correct it. On 01/13/2010 I spoke to a front desk clerk and he advised me I would have to make the difference which was on my state issued credit card. I asked him if I could pay the difference with my personal credit card and he told me I could and it would be a total difference of $175. He gave me a receipt showing it was paid. The following day when I checked out I contacted my bank and noticed a total of $426.50 was taken out of my account to Embassy Suites. I then returned to the front desk clerk after leaving the hotel and asked the manager if they could make the correction. Not only did they charge me $426.50 out of my personal account, but also charged a total of $269.00 on my state issued credit card. Again, I was told by the manager and a hotel clerk it would be corrected before the end of the day. After contacting my bank and allowing them to talk to the front desk clerk in order for them to drop the hold of $426.50, the hotel staff reassured me they would correct their mistake. on 01/15/2010 acting on my instincts and making sure the hotel had made good on their promise, again I was flabbergasted to find out Embassy Suites submitted a $414 bill out of my personal account and kept a hold of $269 on my state issued credit card. I contacted the hotel immediately and after speaking to the same hotel clerk,"Catalyn" I believe her name was she advised me she would speak to the manager, "Carol" and get back with me. I was then told by her she could not do anything about it until my bank accepted the changes pending the charges of the transactions. This was on Saturday, the bank is closed on Saturday afternoon, Sunday and then the following Monday is a Holiday. Needless to say, not everyone's bank account holds an abundance of money to make up for someones( Embassy Suites)elses mistakes. I was not dissapointed on my stay as far as comfort and all the hotel as to offer, but as far as my "billing horror" is concerned I don't think I can ever handle another experience like that. Respecfully, Ausencio Pereida 103 Emerald Ash San Antonio, TX 78221 210.815.9265 | |
| wynn gregory | 12/23/10 |
| My company was contacted by the embassy suites in Brunswick, Ga. to clean via pressure washing, many large areas of the Hotel to include the kitchen area. This detail consumed approximately eight hours of which was conducted after hours. The detail was beyond miserable for reasons such as mother nature and the kitchen within the Hotel had never been cleaned, literally! It was totally disgusting and this is placing words politely. This detail was conducted approximately 70 days ago and our company has yet to be paid for the hard work and dedication that my employess displayed. Management and all in house personnel was ecstatic over the final results. Long story short, management has advised my wife and I that The Embassy Suites Corporate Office is horrible in paying their invoices. I have made numerous phone calls to the home office with absolutely no answers on payment to us. The home office has advised that they are paying their mortgage and payroll before any other payments. Also, this same office advised me that payments are made in order of importance. WOW! We are not a large company, just a small family owned local business. I was injured in the line of duty in 2005 and need NO PITY... I am planniing to run for office here in Brunswick and have noted that the majority of patrons to the local Embassy Suites are from the Federal Law Enforcement Training Center. I can assure you that I will do my very best to alleviate this location from F.L.E.T.C. personnel. Thank you for reading my paragraph listed above. Embassy Suites DO NOT VOTE FOR ME, you may find yourself out of work. Wynn | |
Gilbert Hice  | 12/3/10 |
| My wife and I have used Embassy Suite Hotels for over 20 years. We use to think of the concept as one of the best in the hotel business. The company has changed. My wife and I were very excited about the opening of the new San Antonio Rivers walk hotel. However, We were extremely dissapointed after visting the hotel yeaterday. I wanted to explore the facility as a posibile headquarters to host a six college battle of the band event to be held in February 2012. I was extremely disipointed in the hotel staff attitude and environment. It was anti-American. It appeared to be designed to foreigners. Disney World is hosting a Meac & Swac college football game that will draw thousands. Your hotel is limiting your service to foreigners. Your are missing a grand oppertunity by limiting your concept. I did not see one african american employee staff member during my visit. I guess that I will have to take my business to other San Antonio Hotels. glhice@aawhc.com | |
| Alicia | 11/29/10 |
| I recently stayed at the Embassy Suites Hotel in Tulsa OK. I booked two rooms and upon my arrival I learned the pool was out of order. I was hosting a bday party and the focus was going to be swimming. I asked the manager to comp one of the rooms because I was going to have to provide alternative entertainment for the group. I was told no and he could help me find another hotel. I was upset because it was too short of a notice to notify the birthday invitees. The next morning when I went down to get the cooked to order omelet. The chef was preparing the food without gloves. He said their weren't any gloves. The head chef gave him some yellow dishwashing gloves to use. He used them for awhile and then took them off and proceeded as usual. This is the only Embassy in Tulsa and this will be the last time I will stay here again...What a waste!! | |
| Kay | 11/13/10 |
| I stayed at the Embassy Suites Hotel in San Marcos, Texas for a conference. Do not stay at this hotel if you value your safety. My friend and I had jewelry and items taken from our room totaling nearly $500 on the last day we were there. The General Manager did an investigation on his own which consisted of interviewing the person who cleaned our room (who happened to be a temporary employee, they do not even use Embassy Suites hotel staff) and this person said "they did not do it" which basically meant it was our word againt theirs so as far as he was concerned the case was closed. I contacted the San Marcos PD and got a police report and more investigation and they said they had break in complaints before from this hotel. There are NO SECURITY CAMERAS installed for hotel guest corridors so they don't really know who comes and goes out of your room. I will never go back to this hotel for safety reasons. | |
| Charity | 11/10/10 |
| I stayed at the embassy suites in Irvine,CA from Saturday Nov.6-Tuesday Nov. 9th. I have nothing, but good things to say. There was a bit of a mixup with my reservation, but Paul stepped up and took care of it for me. The shuttle driver ( I didn't catch his name) was very friendly as well. The breakfast was fantastic. The restaurant Ha'penny Pub was also very good. The location was nice and I didn't have to drive far to get to places. The staff made excellent recommendations and were nice enough to give directions as well. Thank you for a wonderful stay! | |
| Cassandra Reaves | 11/8/10 |
| To whom this may concern: Myself and my daughter received a email about a discounted hotel stay and wanted to stay at your embassy suites at the Cobb Galleria in Georgia. So that you may refer to the date in question which is September 25th the confirmation number is 82243842 and arrival time that day was 3pm and checkout was September 26th at 12pm. This hotel stay was made a month in advance and turned out to be a disaster. The individual that booked the original stay did not explain how the coupon process to receive the discout worked, so I was put through a very stressful encounter in order to be a guest at your hotel. I was very dissapointed in my treatment so guest assistance was contacted and a Sandra Ford offered me a free hotel stay and file number is 7392863 and then emailed me back September 28th saying that this stay would no longer be available to me. I then spoke with another guest assistance employee by the name of Tony on November 4th at 10:25pm who said he would be emailing his manager Tommy Richmond but Mr. Richmond never returned my phone call. Again I made another attempt and spoke with Rita Vega on November 6th at 1:20pm and she said she would have Mr. Tommy Richmond contact me, and again Mr. Richmond never contacted me. On November 8th, I spoke with Jonathan who said he was in the corporate office at 9:09pm and he explained the voucher that was offered to me by Ms. Sandra Ford would not be available to me. I feel as a customer and as someone who has been very disappointed and disrespected that this is one of the worst experiences that I have ever had with a company. I would not recommend this hotel to any of my business associates, family, or friends. I feel that this is not getting resolved and that I am being passed around from representative to representative and being completely ignored. I would appreciate if someone that has the authority to get this issue reso | |
| Nelly | 10/17/10 |
| Let me start by saying I will definetly never stay at another Embassy Suites Hotel again, particulary the Walnut Creek, Ca Embassy. I booked a reservation I checked in at 4:00 with myself my daughter and a friend of hers. My friend had bought her a cake for her birthday.I was not in the room a good 10 minutes before security was knocking on the door, He stated they have a no party policy and that I would have to leave. I informed him that my friends were leaving the only ones staying would be me my daughter and her friend. I was not given the option to either get another room, ask them to leave or I had to leave, I was told to leave immediately. When I get to the front desk I ask the security guy his name and for a business card he said he didn't have to give me that. I asked for a manager he told me I didn't have that right. He also stated if I didn't leave right then they were going to charge me for the room and he would have me arrested for trespassing. I have never been so embarrased in my life. I felt discriminated against. If this is in fact there policy it should be explained to every guest checking in to there hotels. He also instructed the three females at the counter not to answer any of my questions just call the police. Two of the females at the counter had on no name tags, neither did the security. So I had to explain to my daughter and calm her down, and assure her I was not going to be arrested. Embassy Suites seems to be very discriminatory against certain races. I checked in at 4:00p.m. and they checked me out at 4:12 p.m. Never again will I stay at any Embassy suites. I've never known a hotel where you couldn't have guest come visit you at the hotel. Also I thought if a customer request to speak to the manager, someone was suppose to go in get one. Also I thought you were suppose to where name tags in the hospitality industry... | |
| | 10/2/10 |
| My daughter had to go to Los Angeles on a business trip and asked if I would go with her and keep her company. We left from the San Francisco Bay area after 9pm and got down there at 3am. My daughter called them just before 9pm to let them know that we were going to be arriving really late. They told her they had already given away her room. She got another room there. When we arrived the man at the front desk gave her a dirty look when she checked in as she was presenting her credit card. Then he told me all the information that she needed to know. I told him that he needed to talk to her because she was the one on the business trip and I was just escorting her on it. She is 22 and I would hope she wouldn't be taken advantage of. The company my daughter works for paid for the room. When we went in our non-smoking suite it smelled of cigarette smoke and the beds looked as though the maid took a nap there. It was late so we didn't complain that night. In the morning I got up and showered. The shower had black mold in between the tiles, the shower head had pink mold and so did the shower curtain, and the shower head fell apart in my hands as I tried to adjust it. I tried to plug my laptop in an outlet but it was falling out of the wall so I had to plug it in in another area. When the maid came in we had to request that the sheets and bed spread be washed, and she never cleaned the shower. I called housekeeping and talked to the manager. He sent up a maid to clean the bathroom and a facilities person to fix the outlet. The facilities person said the outlet was a serious fire hazard and thanked me for reporting it. After all of this they never offered to compensate my daughter at all. It shouldn't matter that the company paid for the room. We were the ones inconvenienced with health hazards and safety hazards. I will never choose to stay at an Embassy Suites ever. This was my first experience there and definitely my last. | |
| Frances Bardessono | 4/15/10 |
| My husband, myself, my daughter, my married son and his wife, his two children all stayed at Embassy Suites in Waikiki, HI April 6th leaving on April 12th. My husband chose Embassy Suites because we had all stayed in an Embassy Suites in Des Moines, IA late '09 and throughly enjoyed the stay along with the complimentary breakfast and Manager's reception. Unfortunately, our stay in Waikiki was not as pleasant. We were all very disappointed with our stay. My husband fell in the tub on our first night there due to the lack of a bath mat in the tub. The non-slip strips had worn down to almost nothing. The incident was reported and security took pictures. My husband filed a report the following morning and requested to see a doctor. The request was granted so that was good of the hotel. However, due to his injury, he and the rest of the family were unable to enjoy a vacation that had been anticipated with such excitement. In addition, if this were not enough, housekeeping came in and inadvertently took my daughter's teddy bear with the bedding. Now, this may not seem like such a big deal, but this particular teddy bear was given to my daughter at the time of her big sister's death. I would appreciate a show of concern and compensation from Embassy Suites to show that you do care for your customers. I believe that the following should happen: 1) No charge for the April 6th thru April 12th stay for my son's room and our room (as no one was really able to enjoy the vacation without my husband, his father participating). 2) A stay for six nights sometime in the future for ourselves and my son along with his family at no cost. Please let me know of your thoughts on this matter. Sincerely, Frances Bardessono 1614 Meade Ave Prosser, WA 99359 | |
| Notso Greedy | 5/19/10 |
| Obviously, Frances is a gold-digging money grubber. She's the reason the rest of us have to pay such high rates. Someone like this is always looking to cheat the system or sue someone. Get a life! | |
| | 8/27/10 |
| I was a guest staying at the Embassy Suites Hotel of Downtown Winston-Salem, NC. "The Twin Cicy Quater" as they call it. There is a Marriott a Convention Center then therer is a Embassy which I stayed in. I came to The Grille Resturant where I was greeted and Seated Wait Staff was very friendly at that time When I placed my order it took an hour and 30 minuted to get my food while wating n the food the wait staff and supervisor looked puzzeld and the other guest in the resturand either walked out or sat there mad, when I asked where is the food all they said was it will be soon. So as I said I waited a hour and 30 minutes and when the food finally came it was cold. come to find out that the Kitchen in the Embassy is closed for lunch but when the orders are put in it goes to the Marriott across the street and is cooked in the WS Prime in the Marriott then brought over to the Embassy, and I see why it took long because the WS Prime was packed and on top of that the orders from the Embassy were comming in so bacially the Cheifs had to cook for two resturants. It is not Fair to the Wait staff that they have to go through something like this bgeing that when mad guess ask where is food they cannot tell them its comming from across the street, however the General Manager knows about this and I was told that She came up with this Idea to cut back hours but that is bad whe it comes to coustomer service and pleaseing the guest. That should not happen in any resturant if your diningroom then the Kitchen should be open a well instead of trying to cut hours and bringing food in from another resturant then it cold by the time it is served | |
| Jeneen Agbonze | 7/20/10 |
| My family reunion was booked at the Embassy Suites Hotel Miami Airport. When issued the contract for group rates, banquet hall room. We were never informed of parking fees for non guests of the hotel. While staying there for one weekend the hotel charged my family members that were not staying at the hotel parking fees. First, it started @ $7.00 then after speaking to the on duty manager she said well they could either pay parking fees or park their cars at their own risk on the public street. We noticed that other non guests of different nationalities being allowed to park for free. The manager noticing the attendant @ the guard gate being unfair and decided to give a discount to family members that were just visiting family members that were guests of the hotel. The fees for parking of non guests were never mentioned in the contract prior to booking. The family was very upset that different parking fee amounts were given to different people. My opinion is that if u were not of Hispanic decent you had to pay parking fees. After the incident the manager started charging $3.00 for parking because of the discrepency. Another problem was that some family members arriving to the hotel from long trips to Miami found out that their rooms were not ready. My uncle arrived @ 3pm Friday waiting almost 3 hours until he was finally given a room. Reservations were made months in advance. So in the future when drawing up a contract for lodging @ the Embassy Suites make sure u go over all of the hidden fees up front. Most of the staff spoke no English. It was a little Havana hotel. We might as well book our next reunion in Cuba. If you were not Hispanic you were totally given the whatever treatment from manager to staff. Lodging was from 7/15/10 to 7/18/10. This hotel is for Hispanics only. The red carpet was rolled out for them. We always used Embassy Suites for family reunions for many many years. Tampa, Ft. Lauderdale etc. This was the byfar the worst location ever. So if your Hispanic and want to have a family reunion this is the hotel for you and your family. The Corker family reunion will never lodge @ this location ever again. | |
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