68 Reviews For El Pollo Loco Headquarters & Corporate Office

Hair in Mac and cheese

store 3715 in apple valley ca. We i had my boyfriend purchase a mac and cheese from el pollo loco are 11:35am. I was eating and found a hair i figured i could have been mine since it was at the surface, but when i continue eat i find 3 additional hairs in the mac. I call to complain and see if i can get a replacement since its a pretty good distance from where im at i live by hwy18 by the walmart. The lady i spoke to on the phone...VERY unprofessional. Her words and i quote, "Oh you want a replacement?" With a very sarcastic attitude.Im just leaving my experience here.

Poor Customer Service!

This rating is specifically for store 5902 EVERY time I go and I mean EVERY time ( i go twice a week) they have a rude drive through personnel and if that is not enough they ALWAYS mess up my orders. I know why do I continue to go if the service is so poor you may ask? well because that one is the closet to my work!!! I am super angry at the poor management this store has, and I truly hope that one day they can boost up there quality of customer satisfaction.

When i go in elp the mananger they work there workers to hard i like to see hard working people but epl works there people to much all u see when u go in epl is there mananger tellin them to do everything but the mananger does nothing but tell there coworkers to do this do that i sat in your store for one hour and the coworkers run around working like a chicken with there head cut off its not cool.u dont stress ur coworkers out and when i go in epl the mananger stresss the coworkers out .

i like the coworker laura c.at the downtown long beach epl

My name is tom i love the coworker laura c. at store 5969 she always gives the food out on time never gotta come in and say she for got my meal she makes sure everythin is in the bag.she is very helpful .and expained the menu where i can understand it

Pico Cyn Newhall

Service was really bad burrito was cold didn't have skinless chicken breast Combo Just overall bad service also didn't have ice in the machine and they forgot my chips with my combo never coming back to this location it's really bad.

Dishonest Practices

Ordered a three piece chicken meal and what I got was one whole piece and two quarter breast pieces cut into squares. They should call it the 1.5 piece meal for $8. Called the customer service number during business hours and of course it said they were not open.

Cheated

I ordered and paid for a 3 piece meal got home and found it was 2 pieces I tried calling the store and surprise no answer the store is on E. Charleston Blvd in Las Vegas if this keeps going on you will get rich quick I think consumer affairs should know about this

Had dinner at your aliso Viejo store on October 29th. My wife found a steel pin about an inch long in her food.H Had she swallowed it she would have ended up in ER or possibly died. I suggest you investigate and check out which employee was so careless.

I just had the worst time after work- the girl in the drive thru got my order wrong- I had already sat in the car 15 minutes then had to go back inside and stand in line for another 5- 8 minutes- she over charged me and I had to pay for sides that should have come with the meal-- It was horrible service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

bad service

everytime i go to the drive thru at the pomona,ca location on holt ave,there is almost always somthing wrong. they close at 1030. each time between 930-10 pm, when i order..they always say they are out of many things. for example...no mashes potatoes, corn, wings or thighs, coleslaw, etc. they usually just have rice and bean and certain chicken pieces readily available when i believe it should be the full menu until close. i understand that the cleaning and evrything is a hassle towards the end of the night and people just want to go home,but tslling ur customer 1 hr to half an hour before close that u dont have nuch is not good for business. i have not been satisfied with this locations service at all and will go else where.

BAD Salad

Family is out of town for the week and I stopped at your new Las Vegas location on Ft. Apache tonight for dinner. I had intended to order your taco's, but the photo of your salads made me change my mind. The platter piled high with fresh veggies and chicken was amazing, imagine my surprise when I received a half full plastic container of roughly torn lettuce and a few bits of corn, and hard tough chicken on the bottom. REALLY? I owned a spa and if I had advertised a service with graphic pictures and than provided the complete opposite, I would have been sued for false advertising. You should be ashamed and I don't know how your getting by with your photo and description of items. I would have been better off making a salad out of the week old lettuce in my fridge. Total waste of money.

We won't be back to EPL

My goodness. My family is a long standing customer, but we've had enough. The other night we went to our local EPL and they said they were out of white meat chicken. A chicken place out of chicken, hmmm. A few days later we go back and after nearly 45 minutes in line, they tell us they have no breasts. There was a room full of really unhappy customers, I can tell you, but the workers seemed to care less. Even smirked at us all. One guy in line said EPL has really slipped, and told us to get in touch with corporate. He said he you might actually care about us. So I am writing to complain about your restaurant on Sierra Highway in Santa Clarita. CA, and the way we were treated. I doubt we will be back because we have lots of food choices and will patronize a restaurant that will want our family business for years to come. Very disappointed in Santa Clarita, Michael Cunningham

Went to el pollo loco on San Fernando road/fletcher and your service stinks. Food was cold. Your always out of sides. It took 20 minutes to finally get a meal and your manager was rude. What a dump. I've learned my lesson.

what cupons?

Went to the store in Rancho Vista , Palmdale this eve, cashier refused coupon I recieved in the mail yesterday----She counted all members of my family as one customer ( 3 in party) and refused to accept 3 seperate orders. The coupons say one per customer, NOT 1 per family. Who fails to understand english here, the person accepting the coupons, or the people writing them? Will file complaint with Dept Wieghts & Measures tomorrow.

New Store

I was trying to find out a new location for a El Pollo Loco Store. Rocklin, CA 10 miles east of Sacramento, CA Park Avenue and Stanford Ranch Road - is the center of a family communities and in need of a restaurant. There are two large strip malls empty and in need of Mexican food.

Awful

Just purchased a Pollo Bowl at your San Juan Capistrano store, They should call it a rice bowl, awful, four pieces of chicken couldn't find any beans. Threw it away, just a big bowl of sticky rice, a waste of $5.00, and they didn't get the order right as usual.

Shame of El Pollo Loco

I visited one of El Pollo Loco's restaurants on Veteran's day. I asked the cashier who appeared to be the person in charge if there were any discounts for veterans and his response was only for senior citizens. I said "shame of El Pollo Loco" he said nothing. It's a pity with all the money they make. They cannot even offer a 10% discount to those who have served this country. SHAME OF YOU POLLO LOCO EXECUTIVES.

Went to this particular local because i used to frequent the place when i was in college which happens to be directly accross the hstreet..anyway theres been a changing of the guard as evidenced.the you lady at the register was very rude in respect to acknowledging the ppl there to patronize the business. "Yenifer" seem only interested in serving hispanic ppl only..clearly she waited until more ppl came in the door before asking them if she could help them ..when i let her knowfirmly but repectably that i was there first she tried to casually over talk me..ultimately i felt disrespected.

Went to this particular local(los angeles, 912 vermont) because i used to frequent the place when i was in college which happens to be directly accross the hstreet..anyway theres been a changing of the guard as evidenced.the you lady at the register was very rude in respect to acknowledging the ppl there to patronize the business. "Yenifer" seem only interested in serving hispanic ppl only..clearly she waited until more ppl came in the door before asking them if she could help them ..when i let her knowfirmly but repectably that i was there first she tried to casually over talk me..ultimately i felt disrespected.

Sacramento on Stockton Blvd. DISCRIMINATION OF THE DISABLED. I went to Pollo Loco for the first time to try the tostada salad. I went in to see the whole menu and planned to eat there. While waiting in line the manager looked up and told me to "Get Out, You need to leave". I said "no, I don't". I have a service dog to help me walk. I explained, "He is my service dog". Online it states handicap accessable. But clearly, the manager was angry and I ended up taking my food home. NEVER EVER GOING THERE AGAIN!

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