El Pollo Loco Corporate Office & Headquarters

Went to el pollo loco on San Fernando road/fletcher and your service stinks. Food was cold. Your always out of sides. It took 20 minutes to finally get a meal and your manager was rude. What a dump. I've learned my lesson.

Went to the store in Rancho Vista , Palmdale this eve, cashier refused coupon I recieved in the mail yesterday----She counted all members of my family as one customer ( 3 in party) and refused to accept 3 seperate orders. The coupons say one per customer, NOT 1 per family. Who fails to understand english here, the person accepting the coupons, or the people writing them? Will file complaint with Dept Wieghts & Measures tomorrow.

I was trying to find out a new location for a El Pollo Loco Store. Rocklin, CA 10 miles east of Sacramento, CA Park Avenue and Stanford Ranch Road - is the center of a family communities and in need of a restaurant. There are two large strip malls empty and in need of Mexican food.

Just purchased a Pollo Bowl at your San Juan Capistrano store, They should call it a rice bowl, awful, four pieces of chicken couldn't find any beans. Threw it away, just a big bowl of sticky rice, a waste of $5.00, and they didn't get the order right as usual.

I visited one of El Pollo Loco's restaurants on Veteran's day. I asked the cashier who appeared to be the person in charge if there were any discounts for veterans and his response was only for senior citizens. I said "shame of El Pollo Loco" he said nothing. It's a pity with all the money they make. They cannot even offer a 10% discount to those who have served this country. SHAME OF YOU POLLO LOCO EXECUTIVES.

Went to this particular local because i used to frequent the place when i was in college which happens to be directly accross the hstreet..anyway theres been a changing of the guard as evidenced.the you lady at the register was very rude in respect to acknowledging the ppl there to patronize the business. "Yenifer" seem only interested in serving hispanic ppl only..clearly she waited until more ppl came in the door before asking them if she could help them ..when i let her knowfirmly but repectably that i was there first she tried to casually over talk me..ultimately i felt disrespected.

Went to this particular local(los angeles, 912 vermont) because i used to frequent the place when i was in college which happens to be directly accross the hstreet..anyway theres been a changing of the guard as evidenced.the you lady at the register was very rude in respect to acknowledging the ppl there to patronize the business. "Yenifer" seem only interested in serving hispanic ppl only..clearly she waited until more ppl came in the door before asking them if she could help them ..when i let her knowfirmly but repectably that i was there first she tried to casually over talk me..ultimately i felt disrespected.

Sacramento on Stockton Blvd. DISCRIMINATION OF THE DISABLED. I went to Pollo Loco for the first time to try the tostada salad. I went in to see the whole menu and planned to eat there. While waiting in line the manager looked up and told me to "Get Out, You need to leave". I said "no, I don't". I have a service dog to help me walk. I explained, "He is my service dog". Online it states handicap accessable. But clearly, the manager was angry and I ended up taking my food home. NEVER EVER GOING THERE AGAIN!

I love pollo loco. I love the new chicken avocado burrito All I ask for us a whole wheat tortilla option then I would eat pollo loco EVERY day. So hook it up Corporate Player.

I am a 66 year old lady who has had el polo loco dozens of times with no big issues. Yesterday I stopped at my local EPL in Rancho Santa Margarita .I ordered the same thing I always get , a container of pinto beans and a chicken breast and salsa to go. I brought it home and cut up the chicken and added beans to it. By dinner time I was feeling very sick. I had nothing else to eat. I went to bed and never slept. I was in the bathroom every few minutes all night. I thought I was gonna die. I have never been so sick in my life. I called the store this morning and talked to the manager named Tony who sympathized with me and was very nice and asked what they could do to make it up to me . (maybe somemore of that chicken, huh?) He said there has not been any complaints from yesterday. I have tried to call their corp. offices in Irvine all day and it just rings busy. So much for customer service, RIGHT ? I feel like I have been through the wringer . I am so dehydrated and week today. I will NEVER set foot in EPL again and expect them to go CLUCKITY CLUCK right down the drain where they belong.

I would just like to say the El Pollo Loco in Capistrano Beach has never once gotten my order correct. It doens't matter if I walk in or drive through, there is always something wrong or missing from my order. The last two times there were no tortillias and no salad dressing after they specifically ask me what kind I want of both. This time they gave me the wrong salad dressing. I probably will not be going back again do to this being a regular practice.

Collected my 92 year old mom for an EL POLLO LOCO picnic and , when we tried to eat , it was very evident the chicken had been recycled from the previous nights leftovers. It was over-dark, and the skin could not be removed without pulling half of the leathery meat with it. It was tough and completely inedible. I get to take mom out of the nursing home very seldom. I thank the Temple City Ca. Store for ruining the day. Melinda Hearne

Your drive-thru customer service is absolutely terrible. I went to your el pollo loco location on W. Vernon Ave in Los Angeles, store # 5975 on June 21, 2012 at 8:48pm. Yadira greeted me, and started taking my order. She called out to one of the employee's, and then there was silence for about 3 to 5 minutes. Then another young lady by the name of courtney started taking my order. This young lady was just as bad as Yadira she didn't greet me, and had a terrible attitude, and kept telling me to slow down,was interrupting me, and had an attitude with me the entire time like I did something wrong to her. And not once did I get a thank you. You also had employees talking about their personal life and using words that should not be used in a place of business. This location is very unprofessional, had shows no professional skills when it comes to serving the public. I have been a trainer for customer service for 12 years, so I known it when I see it, and I saw no skills at all. I can't see my family and I ever going back to this location. Genuine customer service goes a long way.

Two employees assisted me recently at Store #6009 in Cathedral City, CA. Both exhibited excellent Customer Service. Eric who took my order, explained on my Order #2984 -- 6/9/2012 @ 8PM, that if I bought the Combo, I'd actually save money. I told him I was not interested in the sugar in the combo soft drinks. He had an excellent alternative with the Mango Tea. I was genuinely greeted by Sabrina, who was entering the counter area after cleaning the restrooms. She instantly made an exceptional impression with me! Please commend them for being great employees of the El Pollo Loco Team. Thank you. Gary -- 760/323-0199

Recently I have been visiting your store in San Fernando and I want to let you know that you folks need to get someone down there to clean that place up, Right Away . I have not seen an eatery so dirty before. Thats all I going to say without going into too much detail.

Now I remember why I haven't been going to your restaurant. Previously, when I ordered a thigh and a leg, there was enough meat for me with some leftover. Now the pieces are so small that I should have ordered a 3-piece meal and I'm not sure that would have been enough. The price was way out of line with the amount of chicken I received. . The coleslaw had big chunks of cabbage in it and there was not much flavor and the quantity was also less. I bought the chicken at the restaurant in Newbury Park. Service was excellent and the chicken still has great flavor.

I just returned from El Pollo Loco on Signal Butte in Mesa, AZ. I droveup to the menu outside-- was searching for prices on one legor one breast of chicken etc.Instead I saw a large menu with $5.00 specials (like the bowl) etc. Prices, including drinks very high other than the 1.00 or 5.00 specials. I asked how much one piece of chicken was-- was told by someone 17.99 for family deal-- I stated no, there is just ME, Person was unbelievably RUDE. Her words "what" not what did you say or even I am sorry could you repeat. Then I orderd bowl , coke and water. They repeated this all wrong. then they finally got it after I repeated it-- and said-- ok what kind of drink and tortillo? Irepeated coke and corn. Asked AGAIN. then I repeated for the third time water please. Up at window-- I got the rude woman-- whose name was elda-- I asked for manager she said that would be me. Irepeated you are the manager?' she said that's right... Then no water- I repeated AGAIN. WIndows were filthy dirty, rude help, the bowl was NOT a bowl after all-- wonder what I got? was already gone from there or would return it. salsa was hoorbile-watered down bright orange-red canned gook. This is now a second rate--dirty, rude with high prices and poor food "joint" . I used to lOVE it and it was a treat to go to it. NEVER again.

Just Picked up the Eight Piece "Special" and wrongfully assumed when I ordered that it was "Special" because the mixed had been marked down from $12.99 to $10.00. WRONG!!!!! The "Special" was the thighs and legs which was on the menu for $9.99!!!! Yes, i was stupid enough to pay $.01 more than menu price for the "Special". To add insult to injury, one of the boxes contained four legs which were smaller than my middle finger which, by the way, I am at this moment extending towards El Pollo Loco. The legs were also burnt and dry and have obviously been on the fire since lunch, but I'm just a middle aged white boy so that's to be expected from your staff. I've been going to El Pollo Loco since they opened in California. They used to be a bargain, now they are a RIPP OFF!!! Geez, we're facing loss upon loss and might have to go bankrupt. I KNOW!!! Let's rip off our loyal customers and that will help us improve business. Only some idiot with a marketing degree uses that kind of logic. i have been to El Pollo Loco for the last time !!! I guess the only question left is "Who will be moving into their locations when they finally cheat enough customers and they have to go out of business?" Once again, RIP OFF, RIP OFF, RIP OFF!!! Bill Vandelinder

I visted my local El Pollo Loco hoping for a quick stop on ky way home in Gardena, Ca. I have never seen such an unorganized place. I literally waited about 20 minutes for my food and then it was mediocre at best once I ate it. I am so sad that one of the best places to get a semi healthy meal has turned into such a bad excuse for a fast food restaurant. I honestly wish I had eaten McDonald's after that meal.

I thought I was the only one who noticed the quality of the food at El Pollo Loco has deteriorated. It was once the "go to place" for delicious, high quality chicken. But I've noticed that the quality I've grown to expect is just not there anymore. Today I visited my local El Pollo in Yucaipa California, and ordered the chicken Tostada salad. It was the worst I've ever tasted. Aside from the fact that there were very few pieces of chicken in it, the entire meal tasted terrible. And the lady at the window forgot to put utensils in the bag. I had to doctor it up at home just to finish the meal. I hope they get their act together and fix the problems at El Pollo or I'll have to try Juan Pollo next. Very disappointed customer!