Dollar Tree Corporate Office | Headquarters 500 Volvo Pkwy Chesapeake, VA 23323 (757)321-5000 Reviews For Dollar Tree Corporate Office Louis Roberts 5/12/12 I was recently "Terminated" from dollar tree as a Freight Manager. I have read every one of the previous posts and having been in Management, I can attest to just about everthing said about how people are scheduled. I myself have called in associates with very little advance notice mainly because the person scheduled did not show up for their shift. Now let me give you some inside info: Dm's won't and "Can't" tell you "NOT" to hire, because of LAWS. Since Management are the only ones required to pass "Background" checks, they did not want us hiring EX-Cons. I happened to know one that was one of the best stockers our store ever had. I asked the store manager to hire him, she did and wasnotsorry for it. The DM found out about his past and made it quite clear,"He had to go!" They will tell you"Off Record," that "A single mother with infant children should never be hired, because they will invariably be absent a lot(Babysitters, medical, etc.) were We "Prejudicial"in our hiring? Yes! They violated the FMLA act when they terminated me and I have a lawsuit against them now. Our new DM, apparently "Fell asleep" on her job and screwed up in my termination. I had been there since 2005 as Freight Manager(thats when the store opened)No write-ups, no warnings and then (2)two of them ten minutes after I came back to work from breing ill(Hospital). Why? Because they replaced me, 5 days after I became sick andyou can't have TWO freight Managers at the same store. The Stories my seven years have seen? jaseiden 4/23/12 i walk in the north park plaza store in holland michigan thursday morning and i heard one of the empoyees talking about me and i dont appeciate what he said. i heard him say to a woman there keep a eye on the guy that walked. i know he's up to something. i didnt catch his name but he heavey set with dark blonde hair and glasses. if he's accusing me of trying to shopleft or make any of the female workers there feel uncomferable there would of cauht me by now. its gonna be a wile until i go back in that store agian. Matt 4/18/12 I worked for that shit company as well, first as a cashier and then being promoted to asst manager..... all these stories are like daily operations at dollar tree, thats for sure..... managers yelling at employees for no reason treating the customers like shit DM trying to treat me like i don't matter Store manager stealing money from the registers and blaming the associates/customers for not remembering their money (which blows me away, you mean they were never given the money is more like it) This company is terrible. I would never advise anyone work there. They def work you like a dog just to get what they can from you 4/6/12 Wow, I knew dollar tree was fxxxed up cause my wife works there for extra money, but I thI'll ought it was only bad at her store. I now see that dollar tree is fxxxed up nationwide. By the way, that extra money she makes in a 2 week period is the same that I usually make in a few hours of mechanical sidework. I honestly think she'd be better off working at a fast food restaurant, some of them even give free meals to employees during lunchbreaks, what do they give dollar tree employees during their lunchbreak? I'll tell you, they yell at employees for taking a break and the asst managers steal from registers and blame the loss on the employees Cindy Thomas 3/31/12 can you please explain the bag search requirements for an off duty employee, Im not employed there now but noticed that some of the store policies have changed like shopping on your own time requires a code 50 ??????? really since when do you need your bags and purse checked when your off the clock ? and its your scheduled day off and your shopping as a customer NOT COOL . From a Legal stand point im not sure its legal but you can count on me finding out thats for sure . And if its not legal then I suggest you tell your Clear Lake California Store to stop it looks terrible for people who shop there to think they have no trust in there employees 3/27/12 I work (for now) in one of the St. Louis locations. The store manager has turned the environment hostile & miserable. He regularly curses out employees, tries to force employees he doesn't like to quit by cutting thier already minimal hours, directing the assistant managers to yell at employees to make them 'tremble in fear'. His managment skills are HORRIBLE!!! I requested a meeting with the DM. HUGE mistake! The store manager LIED the ENTIRE time & the DM actually defended him & blamed ME for having a bad attitude & being disrespectf,ul. Yet I was the one who was cussed at, yelled at, and hours cut. I was also 'encouraged' to end my employment since I am so 'unhappy'. Dollar Tree is a great place to work if you don't have bills, no d,esire to do a good job, and no self respect! If you care about how you do your job, like to give/get respect, and work more than 9 hours DO NOT WORK AT DOLLAR TREE!!! They DO NOT care about the employees. It's FREEZING in the winter & SWELTERING in the summer (to the point of customers sweating after a few minutes!) and corporate does NOTHING! No I will not leave my name because there will be retaliation and sadly I have to pay my bills with this pathetic paycheck. It's a shame these complaints fall on deaf ears. It is painfully obvious that they value $1 more than common decency, human respect, and quality employees. Pissed off in Sanford 3/27/12 I was in store 2051 in Sanford, FL. One of the stoes signs fell on me, cut my shoulder and do you know these people have not even called me back. I really love the store itself but I detest how it is ran, how they treat the employees and customers. For a company to make money off of the consumer, you would think they would value their customers more. I will stick to the Dollar Store and Family Dollar. The Dollar Tree will never see another penny of my money. Besides their stuff breaks within a month. LOL! Phyllis Houk 3/15/12 I visited the Greensburg, In. store on March 15th, and they had torn down boxs and were going to through them away and I ask the girl that was working if I could have a couple of boxs and she told me NO! that they were throwing them in the dumpster and I would have to go out in their dumpster and dig them out. Is this one of your policys or just the store making their own rules? How demeaning is that for a customer to go out and dig in the dumpster????? Phyllis Houk 704 W. Main St. Greensburg, In. 47240 L Stephens 3/8/12 I went to the Dollar Tree in Stockbridge Ga. I needed a smiley face baloon, All they had blown up there was Happy Birthday.... Their was no one in site to help me of course, Their was no sign stating not to use the helium, Since I have worked in a florist for the last 20 years I knew how to blow up a baloon, this woman waits till i have blown it up and im headed to the check out, then she scolds me for blowing it up, when she or no one else would help me. I later learned from the cashier, that she was the manager, I have worked in retail all my life and this isnt the way to treat a customer...... Her name is KEISHA and the cashier said she was a mean manager to them all, I could or may never return to this store again because of her treatment.... She needs to be fired before she runs us all off................ jose gonzalez 3/7/12 Iwork for this company and they really dont pay anything and want you to work like crazy and the managers that they put are at some very dumbs and some try to take advantage of employees that dont know there rights. This is by far unappropiate and unprofessional. i urge some one to listen and start some kind of movement toward more rights and employee benefits etc,. jessica 3/1/12 I used to work at dollar tree in livermore calif and i am having such a hard time getting my w2 toe my taxes,no one can help me,and when i go into the store they act like they dont even know what a w2 is?..The store manager didnt even want to help me..I worked there for about six months and i quit because they promise you a lot and give you nothing, the managers also dont treat the employees with respect. Customer 2/28/12 I am astonished at how the manager at the Leesburg Dollar Tree Store conducts herself towards her employees. I was at one of the cash registers checking out when I over heard the red head manager say, "Don't put that in that basket that doesn't go there, I swear if you put things in the wrong basket again Imma put my foot up your a**!" I am appalled at the professionalism and language this particular store manager has and will not be going back again. I heard that the dollar tree store in Leesburg, VA is supposed to be family oriented. It was not what I was expecting to hear from a "professional" manager of 2 years in management. Poor: professionalism and indecent language in a family oriented store. Jennifer 2/22/12 When I was hired, I was promised 15-20 hours a week by the store manager. I received 15 hours one week out of the three months that I worked there. For a while, I was getting 10 hours a week. Then for about a month and a half, I would be scheduled for two 5 hour shifts. However, I would be called by one of the managers and one of my shifts would be cancelled. But they would always call me at the last minute and want me to come in right away. If they wanted me to work they should have scheduled me to work... One of the assistant managers was horrible to me for no reason; I always worked hard and got everything done; all of my customers were always happy. She repeatedly made me cry but I just put up with it. One day, I was 45 minutes away for the weekend. The schedule didn't come out until Friday for the coming week starting on Sunday. I left town on Thursday and needed to know if I worked Sunday or if I could stay an extra day. I called the store and the assistant manager answered and refused to tell me whether or not I worked the next day over the phone, even after explaining that I was out of town and couldn't come to look at my schedule. I had tried to get my mother to look at my schedule for me but they refused to do that too. I never raised my voice or was rude, but she hung up on me after being extremely rude. I started crying and my husband got so mad he drove me down there (turned out I did work Sunday, the only day I was scheduled for that week). I begged him not to do anything and went out to the car. He stayed and yelled at her. She called me a few minutes later and told me not to bother to come in the next day (my ONLY hours that week). I told her I couldn't control what other people did and that it wasn't my fault (I really did try to keep him from doing anything, but I had to drive there to look at my schedule). She said the store manager would contact me on Tuesday to come in and talk to him. Tuesday came and went and no contact. I gave up and got another job. And now, I still have not received my W2!! I called the corporate office and they transferred me to a recording saying I have to go online and request a duplicate copy (not duplicate if I never received my original...) for $7. I only worked there for three months. I shouldn't have to pay for their mistake. ARGH. Terri Sare 2/21/12 The IRS has been contacted for all you employees who have not received your W2s. Hopefully this shady and unprofessional company will be penalized with huge fines for not following the law and making people wait. I wouldnt be surprised if these shysters dont send W2s at all. no name 2/15/12 Your CEO and dms and rm are a joke what a waste of skin your company sucks bab in Columbia south carolina undercover boss would make u look like the loosers they are Julie Littlepage 2/16/12 this is in regards to my W2 that was mailed out to the wrong address due to my manager misprinting my correct address on my paper work yet I had no problems recieveing your survey when u needed my opnion of how your business was to work for so due to managerial mistake. Im requesting my W2 to be sent to my correct address asap I should not have to pay for a reprint when it was not my mistake to begin with and it is your responsibilty to send them an the managers to make sure they have properly entered employee information. All other notices have made it to this correct address this needs to be resent an takin care of promptly an If the matter is not handeled we will be making sure that your contacted by other means legally and through the irs thank you u may contact me at juliezz2641@yahoo.com 2/13/12 sub standard merchandise,, dm, rm who think they own you.they miss treat their people, cheat them out of raises.some people never got their annual raise for years...when you complain you are a trouble maker..and get fired, then they fight your unemployment to the state give into them....not a good company to work for.......... michele robinson 2/13/12 i work in dollartree in westchester new york... i was hired in sept of 2011 the busiest season...school starts....then halloween...thanksgiving...christmas ...new years...after the season past i was then given no hours....i have been an upstanding employee...coming in when not on scheduled...covering double shifts only to be placed with no hours...i am a single mom of 2 and older 46...so in the interim..i applied for unemployment i received it and was excepted...so goin on 3 wks with no hours which means no money ....anyway i filed and guess wut...1 day for 5 hrs...for the week...yeah....also i have been waiting for my w2 to arrive so i could at least received my tax refund that i am entitled to as a citizen paying taxes...ive called corp office to complain only to be thrown into a voice automated pool....i keep trying to ask to actually speak with someone ...ya know computers are only as good as their operators...maybe someone forgot to click on my name to be mailed out to me...human mistake no doubt...well this woman demanded and insisted they all were mailed...i see alot of blogging here that alot of employees did not receive their w2....they legally are to be mailed no later than jan 31...its now feb 13 and still no w2...does not take 2 months to mailed....so still so very frustrated....i received phil our district manager in hopes of getting somewhere....shit... Patti Scallen 2/11/12 My experience working at Dollar Tree last summer in Gillette, Wyoming was quite forgettable. The pay was horrible, the manager was beyond horrible and the store was filthy. Now, I'm wondering..WHERE IS MY W-2???? THANKS FOR NOTHING. Brenda 2/10/12 I just went in to our Dollar Tree in Hanover, PA. I have never seen such POOR customer service. The check out line was backed up through the store with "ONE" register open. I asked the cashier if they could open another register.....Mind you, this was over lunch hour when people are trying to get in and out with their purchases......Her reply was....the other cashier is on break!!!! Sorry, but I have worked in customer service for retail for many years.....we were never allowed break until our customers were taken care of. This will be "my" last trip to your store, along with many other customers who were not happy with your so called customer service. NO name 2/10/12 i love dollarTree i work at one will not say where, but i hate going there now.. some ppl bust theres butts n get there work done and half the time ull never get a job well done i feel the person who does this is kinda i dont wanna be mean. but its not fair to the other assts either. in my opioion if you will only evr point out what somebody did wrong and make ur assts feel like they nvr have a job well done... how are you sapposed to manage a store.... Terri Sare 2/8/12 My daughter was hired as an employee at the Dollar Tree on Stadium Drive in Kalamazoo, MI under the pretense that she would be looking forward to a promising career in the retail industry. The first week that they were setting up the new store, the employees were working 40-50 hours a week. After the store was set up, the people were cut to 4 hour shifts a week. Sometimes they had no shifts. Basically they lied to people so they could work them like dogs, use them and then spit in their faces. In this economy when you get a job it is a reason for celebration, but Dollar Tree jobs are just a joke. DO NOT APPLY. After calling Pam, the manager every week for 2 months, and always being told that they did not have any hours available, my daughter went and got a "second" job. It is now February 8th and she has still not received a w2 to file taxes. When She called Pam, she was told that she was let go, which she was never informed of either. She stated to Pam that it was very unprofessional of her to not to at least call her and tell her that, Pam hung up on her. Those are the kind of people you would work for. Sad and disturbing. jaseiden 2/7/12 i walked in the north park plaza store in holland michigan to get a bottle of pop. when i walked in i looked over at the cashier and i though wow she's cute. i grabed my bottle of pop and went to her to pay for it. i gave her my money for it and i seened her eating pringles right there at the cash reseter. her name is nicole. did she get fired for eating on the job? i have not seen her since. TT 1/31/12 I used to work at dollar tree in houston, tx. the DM's and RM's dont care about the employee's there, they have a high turn over rate, and when they get a good employee that gets along with and gives the customers the service they're looking for they find away to get rid of that employee. they will work you as much as possible and keep you at minimum pay as long as possible and then they will blame an employee for stealing before a customer is with out any proof of it, THEY DON'T CARE ABOUT THE EMPLOEE.....I SAY STAY AWAY!!!!!!!! George 1/31/12 store number 635 in chicago has terrible service. i went to the store on jan 30, 2011 to purchase a pacifier which was the only one in stock. purchased numerous items totalling over $25 but didnt receive the pacifier. called store and told them of my problem and talkeD to the manager CHRISTINA who said she'd put it on hold for me until the next day. when i got there the pacifier was not on hold and i had to look around the store to find it. CHRISTINA did not apologize for putting the product back on the shelve. she was rude and needs to be re-trained on the importance of customer service....very poor behavior CHRISTINA.. take initiative to acknowledge your customers because without us, you would'nt have a job!!!! Steven Griffey 1/30/12 Worked for $ Tree over the holidays and am trying to get a fax # for them to fill out some information for me. Called the corporarte office & you are hold forever. Tried to get a fax # from the corporate office on line and it sends you everywhere but to them. That is no way to run a bussiness. It's obvious to me, they don't care enough about their employees or customers to make themselves asscessable to the public. Griffey 1/30/12 I can see why no one gets any answers. You pick and choose what goes in your blog. Obviously I am not the only one who has problems getting in contact with someone in the corporate office. K .Harris 1/29/12 I use to love coming to Dollartree Store locate in Atlanta in Northeast Plaza. The servive suck badly. Everytime I go it like the cashier always say I am close I going to break. The light always be on and it never fails. I rather take my $150.00 every week to Family Dollar Store. You can not pay me to go there anymore. I like a store who appreciate there customer and business. Janice W 1/29/12 I went to the store in Rochester, NY on Winton/Main: The manager there was terrible he yelled at the customers and belittled the staff member all i can say is David should be ashamed of hiself Corporate contactor 1/24/12 I have written three times to Dollar Tree's CEo, Mr. Robert Sasser, regarding questionable business practices by a couple of his middle management, found outh that he andhis middle management don't return customer phone calls, that corporate telephone operators just have district managers voice mail numbers, no mailing addresses for Dollar Tree stores, district & regional distrist managers. To me, it seems that he and his middle management don't care about their customers, and the customer issues. I wonder if Mr. Sasser is trying to sabotogue his own company. Maybe if the CEO of companies like Pan Am Airlines, Gimbles Department stores, would have listened to their customers rather than their employees, maybe they would still be in business. I also wonder if the heads of such companies as Sears and Kmart would have listened to their customers, would they still have to close many stores, as I recall the news said they were. I wonder if Mr. Sasser the CEO of Dollar Tree Inc, and a couple of his district managers, and district regional managers of Dollar tree don't want to work any more or at least in retail, why not look for a job where they don't have to deal with the public.Luckily other chains sell the same items as Dollar Tree for the same price. unnamed 1/20/12 i used to be the best customer in folsom ca,dollar tree but my roomate got use kicked out and now they are hella rude and they think they are better than people i dont think so it a clean store and the cahiers are very sweet but the system sucks Vickie Marcozzi 1/15/12 Your instore service receives 5 stars....online service from the distribution center 1 star! January 13, 2012 To Whom it May Concern: I am an Elementary Art School Teacher in Salina, Kansas, and I a regular shopper at the local Dollar Tree Store. I was in the store the first week of December and found 11 x 14, picture frames that were of good quality. I decided to purchase 500 frames to showcase the original designs of colored pencil fish that my students made to give as a gift to their parents for Christmas. I spoke with the manager, and was told to order through their online service which will ship the product free directly to the local store for pick up. Wow! What a great deal! I collected $ 1.00 from my students, and kicked in the funds needed for those who could not pay. I ordered the frames at the beginning of December. The order # is: EC0472146. Following the order, I received an e-mail stating that the frames were backordered, but should arrive within the next 30 days. The kids were a little disappointed, but understood that when a large quantity is needed that they sometimes have to wait. Since the students handled their disappointment so well regarding the delay, I created a "gift card" before they left for break to let parents know that a special gift was coming soon. On January 9th I received an e-mail stating that the company “cancelled” my order because the frames were once again backordered, but the frames were estimated to arrive toward the end of February. I sent a reply stating that I still needed the frames and left my cell phone number and would appreciate a call to resubmit my order. By Friday, 1/13/12, I still had not received a follow up email or a call regarding my order. I called the distribution center Friday afternoon and spoke to “Ebony”. I wanted to make sure I did everything I needed to do to take care of resubmitting the order. I asked if I would be in the front of the line when the frames arrive at the end of February, and she said no, that they ship thousands of frames all over the country and when I resubmit the order, it would be filled when it was filled. I asked if there was any notation at the center that 500 frames should be held for my order and she said “No, it doesn’t work that way”. When I asked what way it did work I was told to either, “Go somewhere else to purchase the frames”, or that I could resubmit the order in the middle of February. I said that I would be glad to resubmit the order as long as she could assure me that I would actually receive the order within the next 60 days. She didn’t answer my questions, and would not explain to me why, if I resubmitted the order, that it would not go to the “end of the line”. I also wanted to know why my order was “cancelled”. She stated that the store does so after 30 days, because that way my money is not tied up. I order items on line all the time, so I know that my credit card is not actually charged until my order actually ships, therefore, that is not a valid concern. I then asked to speak to a supervisor. The supervisor was even less helpful. I read to her the last email that I received stating that the estimated arrival time for the frames was toward the end of February. I just wanted to be assured that if I waited, that I would actually receive the frames. She stated that I “misinterpreted the email” that what was stated in the email does not really mean that I would receive frames at the local store by the end of February, and if I resubmitted the order, if more than thirty days elapse that it would just be cancelled again. She stated that the email was just a “generic” one that they send out when an order was cancelled. Later in the conversation I was informed that that particular distribution center no longer will ship this particular product to Salina, so it had to be shipped by UPS. After another twenty minutes she finally stated that they could no longer honor the "ship free to the local store option". I was informed that IF the frames arrived at the distribution center that they would be shipping through UPS and there would now be an additional $488.00 charge, IF they could actually get the frames. I was told by the supervisor to either, “Go somewhere else to purchase the frames”, or that I could, once again, resubmit the order in the middle of February, but I would have to now pay the shipping and they would not assure me that the order would ever be filled and there were NO OTHER OPTIONS. The supervisor then questioned why “Going somewhere else to purchase the frames” was a big deal. I told her that it was a big deal because I like to support local businesses and that two employees at the local Dollar Tree were also parents of my students. And finally, if finding 11 x 14 frames for $ 1.00 was an easy task I would have done so after the first backorder notice. I want you to know that I have NEVER been treated so poorly in my life when inquiring about an order. Vague responses, no responses, or a response that has nothing to do with the original question is what I received. When I asked about why the local managers were not aware of these policy changes and the way the distribution center operates, the supervisor, who never did give me her name when I asked, said because they are not told what the policies are and how the system works. I shop at the local Dollar Tree every week and purchase many items for my classroom. Both managers, as well as all of the employees at the local store have always been extremely helpful and friendly. After the debacle on Friday, I stopped at the store and visited with the manager on duty. He suggested that I write this letter and submit it via Twitter and Facebook. He assured me that this was the best way to let someone at corporate know what is going on through the distribution centers. I have NEVER written a letter to complain about service before, and I have always been able to work things out to arrive at a satisfactory conclusion for all parties, but I am truly flummoxed over this situation. I now wish I had the entire conversation recorded because I know that I have only touched on the main points of the run around I received during this conversation. I travel to four schools each week. Two of the four schools are Title 1 schools in which the majority of the students receive free or reduced lunch and have very little money to spend on extras such as matting and frames. I want every one of my students to leave elementary school with at least one piece of their work matted and framed because I want to continually send the message that what they do is important and valuable. I really don't wish to disappoint 500 elementary school students, and on an art teacher's salary, can't pay the $ 488.00 shipping out of pocket. All I want is the 500, 11x 14 frames to complete this order under the terms that were in place when I placed the order which were, “Ship free to the local store for pick up”. If you can help me with this, I assure you that I will place additional orders in the future. All of my kids worked so hard to create such amazing masterpieces, and I want to provide each one of them the opportunity to have their work ready to proudly display in their homes for a lifetime. I hope you can help me with this dilemma, I feel as if I am running out of options. Thank you so much for your consideration, Vickie Marcozzi, cell #785-577-2586 Elementary Art Teacher Salina, Kansas Order #: EC0472146 Anonymous 1/2/12 Hello, I am a current employee also and I agree with everything that the first rater Anonymous had mentioned about the company and the kind of work that we do except about the manufacturer coupons. Fortunately, we do except them. I have been an employee at the company now for 3 years and the store I work at to me is the busiest store and I think the employees should get paid much more for the hard work that we do. I just made it at eight dollars and some change. I feel that this company doesn't care about its employees at all but to work them like slaves with very little pay. Anonymous 1/1/12 I am a current employee of Dollar Tree. First to address the refund policy. On the back of every receipt is the store policy. It states- "So that we may continue to provide you extreme value, we reserve the right to limit quantities, do not offer refunds, and consider all sales final. We will gladly exchange any unopened item with original receipt. Sorry no exchanges on seasonal merchandise." So if you opened it or don't have the receipt, you cannot bring it back. (some exceptions are made for defective merchandise, with the manager's discretion) As for stores being disorganized or filthy- Next time you go in look at the other customers and watch them. They take merchandise go to the next aisle, change their mind and throw it on another shelf or the floor. They open up packages of snacks, eat some and throw it back. They take food out of the freezers and throw it on a shelf. (Including the lovely mess ice cream makes.) Their kids pull out toys, play with them, and the parent tells them No you can't have it and they throw it on the floor. They let their kids run around free, knocking over anything in their path. We clean an aisle and can go back literally 15 minutes later and it's trashed again. There are balloons floating all over the store because kids grab them from the corral and drag them all over the store and let them fly up to the ceiling, while the parents are oblivious. Then we have the "line" shoppers. People who fill there carts full of merchandise, get on line, and then weed out what they don't want, or realize they have spent too much and just start throwing stuff onto the nearest end cap or into the impulse buy bins and shelves at the registers. This is not a once in a while occurrence, this is every single minute of every single day. There is no way to keep up with it. The cashiers (associates) are the ones who clean the store. We cannot ,ring and clean at the same time. We clean the store during hours if we are not busy (which is rare). The store is cleaned every night after we close. That means after the last customer we've practically had to drag up to the register because we can't get them to stop shopping even after several warnings. We are tired by then and want to cash out and go home. We are there after you are home in your bed, cleaning up your mess. If you go up to a register and start complaining there is no cashier standing there waiting for you, it because we are not allowed to just stand there. We have left to go clean up the stuff you and the other customers have thrown all over the store, the carts and baskets you don't return to where you found them, the merchandise you have given me you decided you didn't want after I started ringing you up, restocking all the bags we have used, or blowing up balloon orders for another customer. We work very hard at a very demanding job. I work harder at my part time minimum wage Dollar Tree job, then I do at my full-time (non min wage) job. I work 60+ hours 6 days a week to support my family. So next time you wonder why your cashier isn't all smiles and giggles, remember what you've read here and look at it from the other side of the register. Please also be aware that you actually have money with you (not in your car). That we DON'T take Mastercard as a Credit card only a debit card. We take cash, check, Visa, Discover, American Express and EBT. Don't wasted my time ringing up your merchandise to find you can't pay for it or you have Maxed out your card. We don't take coupons from other dollar store chains or manufacturers coupons. Please don't interrupt me while I'm ringing up a customer to ask me a question. Be courteous and wait until I am finished. Do NOT treat me like I am some uneducated idiot because I work in retail, I see you and understand you. I probably have more education that you do. Do not insult my intelligence. I will help you if I can, but don't get rude with me. Sometimes people just cannot be helped. Happens more than you know. lisa 12/29/11 Lakewood towne Center, lakewood,Wa (253)528-0169. The Manager there is extremely rude to her employees I have heard her cuss and belttle them in front of customers and other employees. I feel so bad for them , they look so unhappy. I will stop going there and tell my friends not to shop there. I will not support the way she treats her employees, I looked at her name tag and her name is Joann. All I can say, is Joann you should be ashamed of yourself. No Name 12/23/11 I go to the Dollar Tree In Vinton, VA. I saw a young girl (later found out her name was Brittany) And I could tell she was in pain. I over heard her talking to a lady. I heard her say she had her wisdom teeth pulled and now had dry socket and its painful. I heard her say she had a girl that was working that wanted her hours but the manager said no. WHY? The young lady was in pain, her eyes were red from crying and I could tell her face was swollen. I have worked retail off and on since I was in my twentys. I actually worked an full time office job and part time retail. We did it when it was necessary and I can not figure out why the MANAGER I found out her name Susan was so nasty. Does your stores not care about their employees. If that is how you treat people I can take my business elsewhere. But if you dont care about your employees you probably dont care about your customers either. Shame, Somebody was willing to work for that poor girl and your Manager was just being plain nasty about it. I hope one day she is in a lot of pain and has to work and nobody to help her Nancy Pascoe 12/17/11 I go to the Dollar Tree in Bullhead City AZ every week. It is always clean and the cashiers are always so pleasant. One of the cashiers Eva is always very pleasant and very good at her job. Thank you for the great service. Nancy Pascoe Bullhead City AZ linda 12/5/11 Policy is--will not refund for defective merchandise. will exchange for more of the same. If four battery operated lights won't work, what are the chances 4 more will? Crap attitude and crap merchandise. Last purchase there. T.D 12/5/11 I recently went to $ tree and bought 15 items. The clerk rang up 16 and I thougt maybe I had miscounted. I looked at my ticket and she had charged for more items than I purchased. She charged for 3 toothpastes when I only had 2 and when I told her about it she said, well I didn't ring up your bandaides. I said yes you did, look at my ticket. She said, well I'll have to get the manager. The manager told me they couldn't refund my money and I would have to get another item. I told her no, that wasn't fair to me since I only purchased 15 and it was there error, not mine. She finally gave me my money for the extra item back and slammed it into my hand. Sorry customer service. I like $ tree but there is no excuse for the people working there to have such an attitude. Don't know if I'll go back or not. Probably won't in the town I live in. Maya Rhodes 11/27/11 I was in store# 1907,Watauga,Tx on 11/26/11 @,,19:02. I witness a three associates on duty. The first cashier was ridiculously busy while the two African American male/female just standing around talking,then the female associate ask the male associate to ring up her purchase,it was only than he decided to help out. Than a customer asks him was he open,he began complaining about her making him work hard. So the female log on her register to help. Then the male began criticizing a customer baby hair. How nappy it was and the female laugh and agreed. Unsatisfied 11/19/11 The stor in Lawton Ok is not cleane.Went to talk to the manager he was talking to gir friend on the phone.Floors, dirty and had a file order to them.Around the check out trash wss swept under counters .And around referigators bread was on the floor trash up by walls . Murchant dice in all the ales. I will dot chop there agin this dollar tree is on Sheridan Rd Lawton ok Liz 11/14/11 I found a shopping cart in front of my driveway that some kids had left. I called the store in Center Point, AL and informed the manager about this and told him it would cause me a problem the next day. He laughed and said he was not about to leave his job and pick up a cart. He further stated that once they leave the parking area it is not his concern. I thought he was very rude and should have thanked me for reporting his stolen property. I did put the cart in my vehicle and returned it this morning. What is becoming of being courteous to others? former employee 11/12/11 typical tennessee employer...kiss their butt and don't have to do much...not in the "click" look out you will be treated worse than a slave.... As for the merchandise sold there...Chinese junk.... What a store...didn't even have United States flags for people to buy on Veteran's Day..... owned by communists?? Employee 11/11/11 I have worked as a retail manager for 23 yrs. Prior to coming to Dollar Tree. I had 4 very Successful years as a manager in SC. My DM was the best I've had the pleasure to work With in my entire career. It all ended when I transferred to Texas. My DM was cruel, rude, verbally and emotionally abusive to all of the female managers as well as those with "alternate lifestyles". I was told on several occasions that I'd never "make it" because I was too nice. I couldn't believe my ears! My belief system, tells me to treat others As you'd like to be treated. It encourages kindness , gentleness, and respect for each other. The abuse and belittling grew worse and was even displayed at every managers Meeting. Finally one manager spoke up and told him how wrong he was, and he stopped. cc 10/23/11 I was in the dollar tree in omaha on maple st. i have a tiny little puppy that was able to fit in my bag. i brought him in since i just got him. he was secured in my bag and weighs less than 2 lbs. as i'm walking down one of the aisles, 2 store workers are putting out merchandise. i walk past them and i could hear them talking about me in a discourteous way because the dog was in the bag. i asked them what the problem was and told them i could hear them talking about me.one got really rude with me. i went up front and was able to talk to the 18 year old manager.she told me to call the main office.those people were rude. you don't talk about the customers while they're shopping in a negative tone. they were very unprofessional plus both of them could have used a bath, hair combed or at least cut. i'll never go there again. unknown 10/16/11 You have a man working at the 657 store in Sevierville that shouldn't be allowed to work there I over herd a conversation that a cashier was telling a friend that the Guy she was seeing at the dollar tree was assaulted by him.and if this kind of stuff goes unnoticed at that facility I will not return to that store to do any kind of buisness what so ever I will tell my friends and they will tell there friends and i bet you before Christmas your sales will be down.i am a women and don't believe I'm a man putting his hands on a women so u can see why any women would be scared to shop at that store I think action should take place before he hurts possibly someone in your store. So what are you going to do about this cituation.he shouldn't be allowed to come back on that store ever again Not even to shop.sincerely a concerned shopper. claude wring 10/13/11 on oct 11 2011 at your at your store located at 1401 sam rittenberg in charleston,sc one of your employee's treated my wife and son very badly. She spoke to to my wife as if she was a child.I tryed contacting corporte and never heard from anyone. I called back and tryed to explain to your operator that i was to speak to a person and not a recording she hung up the telephone on me. looks like this company train's it's employee's to be rude to it's costomer's.I should that someone who care's about the dollar tree will contact me and do something about this employee. AC 10/12/11 The manager at store #3900 on 1510 West Broad Street in Richmond, Va was very nasty and disrespectful. She has no business working with the public if she cannot control how she talks to people. I ask to put back 1 item that i no longer wanted. She claim she could not do it, because I used an EBT card. I know it can be done because i have had other stores take off or put back items on my card. She did not specify as to whether or not it was all Dollar tree stores unable to do so. Or, if it was that she did not know how or wanted to do it. She just kept hollering that it "BECAUSE YOU USED A FOOD STAMP CARD" loud enough for the whole store to hear. That was very unprofessional and she was standing with her cigarette in one hand and her pack of cigarettes in the other. I told her I could not get the item because I was short. I told her that I would not be able to pay my bus fare if I did. She just shrugged her shoulders and said I had to pay for it. When i walked outside afterwards she was bitching to some man and she stop talking when she saw me coming out. No class whatsoever. Ruth Washington 10/9/11 I bought a feather duster at the Dollar Tree store in Winnsboro, Louisiana. As soon as I tried to use it, all the feathers fell out of it all over the floor. I didn't think much about this, so I gathered up all the feathers an tried to "exchange, not refund it". The sales clerk told me "we cannot exchange the product without a receipt". I asked to speak to the manager. The clerk went to get her and she refused to come out and talk to me. Because of this incident I have chosen not to shop at dollar tree. That one dollar feather duster has cost them to lose a lot of business from me. As a teacher I use to buy a lot of school supplies from Dollar Tree but not anymore. Pansy McClain 9/27/11 The Dollar Tree in the Timberwood shopping center, on the Outer Loop in Louisville, KY. the manager Sharon Walker is rude. I went in to take back some bad cans of air freshener, she told me that I could only exchange them, she directed me to go get some new ones. I tested some of the other cans, came back to the counter to complete the exchange. The manager was saying that nothing was wrong with the cans and she shouldn't let me exchange them. I explained to her that yes they are defective and there are some more on the shelf in the back of the store. She said see and sprayed a puff from one of the cans. I told her I want more that a puff, because I like to use it all around my house and the cans that I had spray a straight hard stream or it leak down the sides and product was on my ceiling, spots on my furniture and end tables. The manager then stated that I wouldn't want to come to your house. she shouldn't have made that comment. So I pointed at her and the items that I had and told her to just check me out, she reached out and hit my hand. I didn't strike back, I got my grandson went outside called the police. What gives her the right to put her hands on me. If it were the other way around, I can see it now, I would be in the back seat of the police car and my grandson at the Home of the Innocents. It seemed like old Jim Crow Days. A seen from Color Purple (Sophia). I told all my friends to spread the word not to shop at that Dollar Tree. employee 9/25/11 I have been employeed at dollar tree for a year now, and within this last year i have seen so many people promoted just because they are good butt kissers. I believe that my company is like a family that we should all work together but that is not the case everyone is back stabbing and the store manager and DM do not care care for there associates and the new corporate guidlines of giving the associates only 15 to 20 hours a week on top of being part time and min wage, seriously how are u to support a family and pay all ur bills when ur pay is only 300 every two weeks the answer is impossible u cant support them. Also associates are forced to leave because of age or because of what they do in there personnel time and they say it is the best for the company, or associates that are promoted just because they can kiss alot of butt not because they are good hard workers because they kiss butt its not right we are supposed to be a family....some family its like the family u never wanted to visit Amanda 9/23/11 I recently purchased a large amount of bamboo baskets from the Dollar Tree Direct website. My company was planning to use these baskets for a Holiday Campaign we do every year that includes making donations to charities in the communities we have locations in. We had planned on doing a Thanksgiving themed basket to “give thanks”. When I found the Oval Bamboo Baskets, SKU# 104339, I thought they would be perfect. I checked the dimensions which stated the basket was 13 & ½ X 9 & ¾ X 3”. I thought “great!” because the basket we had used to do a mockup was about 12” across. I called to place my order that came up to $268.48, was thrilled you had enough in stock, and when I gave them my credit card number they told me it was declined. After some thought we realized it had been declined because my shipping address and my billing address are different (what businesses isn’t?). We have our bills sent to a PO Box and the baskets were to be shipped to our physical address because I couldn’t have them shipped to a store. So they told me to go to a Dollar Tree store and purchase a gift card in the amount needed (I had to get three gift cards because I could only put $100.00 on one card at a time. That was a pain.). Once I got my gift cards, I came back to the office and placed my order. They were shipped in a timely manner, but I did notice that I was given a tracking number and web address that didn’t work. So yesterday I received the baskets and I was really excited (I know they are just baskets but this campaign is a big deal). I open one out of three boxes, take a basket out, and know immediately that they are too small. The first thing I did was try and make one of our baskets to see if it would work. It didn’t. I then got on the Dollar Tree Direct website to see if you had any other baskets I could exchange them for. You didn’t. The next step was to ask for them to be returned. When I called the customer service number, and all the other times I have called the customer service number, I never have to sit on hold. I get a Representative on the line almost immediately, and that is really nice. So I explain to her (and sorry, I did not catch any names) the situation and she told me they would return the baskets as a one-time courtesy. Great! That’s very much appreciated! But I would have to take all three of these large boxes to the store to be shipped back. Wait a minute, I couldn’t have them shipped to the store so I could use my credit card, so why do I have to haul them to the store to be returned? So I then asked her if the money would be refunded to my credit card. She told me no, that it had to be returned in the manner in which it was paid for and that was by Gift Card and they would mail me a new gift card with my return amount on it, except for the shipping charges. I then explained to her that not only did I not find anything on the website that I could use the Gift Card for, but that if I had not been told to use a Gift Card, I never would have. She then preceded to argue with me about whether or not they would have told me to use a Gift Card. Something to the effect of “We never would have told you to use a Gift Card.”. Well, you did and I paid for the Gift Cards with real money, so why can I not get real money back? So I then speak to a “supervisor” who told me the same thing except that the Gift Card they return the money on would have to be the exact ones I used when I placed my order. I told her I no longer had those cards and she then told me in that case, there would be no refund. I then ask to speak with someone else, she gave me the name of Tracy Ferguson, transferred me to her voicemail where I left a message and I have still yet to hear from anyone. I had felt from the beginning that I was getting the run around just to place this one order. I thought, how difficult can they make GIVING THEM money and BUYING THEIR merchandise? But I really wanted to purchase these baskets, so I did what they told me to do. Now we are not only out the $268.48 but we also have to look for another container to use for our campaign. I hate that I feel I have gotten poor customer service because I was looking forward to doing business with your company during our campaign every year and maybe even on a more regular basis. Angela R. 8/10/11 On 08/10/2011 i visited store number # 333. As i was walking down an isle I had to push a cart full of random things out the way so i can continuing looking around. As i was pushing the cart out the way I had noticed a phone laying on top of the items in the cart. I picked it up and was about to have one of my children walk it up to the register when a man dressed in a dollar tree uniform comes around the corner and states with a firm voice " put my phone down please". As he was walking up to me I was explaining to him that we were trying to return the phone up front. He did not acknowledge what I was saying. He grabbed the phone from my hand and walked away. I was shocked at his behavior and actions. My children even said he probably thought that we were going to steal his phone. I finished shopping in the store and walked up to the register. At this point i noticed the same man across the register from mine doing something. I had asked the lady that was ringing me up if the man standing on the other side was a manager. she replied yes. at this point i had confronted the store manager " Michael" by letting him know that his customer service skills was not up to par and that he did not even acknowledge or thank me for attempting to return his phone to a safer location. He replied back by saying" now a days so many people do not return phones" not I'm sorry or thank you. in a nut shell he accused me of the possibilities. I didn't bother going back and forth with him at this point and walked out of the store after purchasing my items. I am very disappointed at the lack of Customer service skills a manager had to offer. Allen StCharles 9/17/11 Doug at the Dollar Tree in Klamath Falls, Oregon, a general manager, asked me to leave 16 months ago because I was bouncing a ball for a crying child to make him giggle. I called him a douchebag and he called the police. After 16 months, well over the one year trespass handed out for shoplifters, I called the police station and asked if the trespass had expired, they told me there was no trespass on file and I should be able to go back as long as I didn't do anything stupid. I went in today and bought an 8 pack of aaa batteries and again had the police called on me. I don't know where you get your petty, punk, scumbag management but as I can see from the other stories listed here you have a serious problem with hiring losers with god complexes. This is getting to be funny, but funny in that sad way that you feel sorry for a retarded kid screaming pussy in church. Pathetic. female customer 9/18/11 today I shopped at Dollar tree stores inc. store 733 4072 N. Milwaukee Ave. Chicago, Illinois 733-736-3669. Line was very long it extended into the aisle. A female cashier was working and busting her butt to take care of the customers. A stopped when I heard the male employee tell her to go faster. He was on the phone. Then he was standing there doing nothing. He raised his voice several times and told her to work faster and told her that he had a load out in the back. The female was in tears as she told him you have a register and you are supposed to opened a register when there are 3 or more customers. I have nine customers and you dont even help. I went to the register where the male was hiding behind the register and asked him if he was open and then I told him that it was not nice or professional to be yelling out where customer had to hear what was going on. I gave my name and info as a witness and so did another customer. This store has several bad employees and very bad management. But who loses is the customers because they have to stand in line for a long time. This same thing happened a few months ago. I think that corporate needs to do something. Slave Driver 8/17/11 This is the worst company ever!! They treat employees like shit! They are out for themselves including the Dm. and higher ups. Its all about the money in there pocket.If you are considering employment here....Run as far away as possible. You will never get paid what your worth! They use you and then they cut you, because you know to much! They are nice to your face and then stab you in the back. CARL DOUGLAS GRADY (JR) 8/22/11 To Whom it may concern: I worked as an employee of DT for two years 2008-2010. I worked in Neenah, WI. and i loved every second of it.The management was great and so was the store itself! constantly clean and tidy, the district manager said it was probably the best looking store in the district. While working there i was given the opportunity to be a assistant manager and that as soon as the position opened up at the store than i would be it. I then went on to learn and mastered all opening and closing procedures, drawer counts, safe drops...etc. Before i had a chance to become assistant manager i ended up having to move to Bullhead City, AZ. (i believe it was AUG or SEPT) The store there was hiring at the time and since i had experience hired me on right away. (Here's where things went down hill) The moment i stepped foot into the store in AZ, i saw that it was the most filthy nasty store i had ever been in. I worked there for about a month. Whilst employed there i tried to make a difference for the better of the store, trying to make it look nice. However at any attempt to do so i would be told to not worry about it because there was no time and to focus on my job! On top of that they were treating me like i was a new hire when i notice that i knew more about the company then most of the assistant managers there. I couldn't take the carelessness any longer and i quit. The only thing i did wrong was quit without notice and i was automatically put on a non-rehire-able list. I am now located in Conway, AR and there is a store that i went to apply at and that's when i found out about the "LIST" and they said because i had so much experience as a DT employee that they would hire me probably right away if i wasn't on the list. Please if someone has the power to do so please remove my name from the "list" so i can work for DT again and i will be very Happy and thankful THANK YOU, CARL D GRADY (JR) dubhghlas_ogradaigh@hotmail.com TERESA 9/2/11 I APPLIED FOR DOLLAR TREE NUMEROUS TIMES AT THE DOLLAR TREE IN CRESCENTCITY CALIFORNIA THEY WILL ONLY HIRE YOU IF YOU ARE NOT HONEST I KNOW THIS SOUNDS REAL BAD BUT MY HUSBAND SMOKES POT 4EMPLOYEES FROM THE DOLLAR TREE HERE STOP BY IN THE MORNINGS PICK HIM UP BEFORE THEY OPEN AND GO SMOKE THE LADY THAT WORKS THERE LETS HER FAMILY GET THINGS FREE I DIDNT NEED A JOB THAT BAD BUT FIGURED I WOULD TRY LATER IS WHEN I REALIZED THE POT SMOKERS AND WITNESSED THE GIRL WORKER GIVING FAMILY OF HERS FREE THINGS SO HONEST PEOPLE WHO NEED JOBS AND HAVE KIDS DONT GET JOBS THERE UNLESS YOU SMOKE POT OR STEAL FUNNY HUH Louis Franco 9/2/11 The Dollar Tree Store in Yuma, AZ on 16th st. is awesome. When you enter the store you are always greeted by an employee and that makes me feel ggod. They are always ready to help you find a product. Is these tough times we need Dollar Tree Stores everyone is looking for a good deal. As well as something they can use around the house. This store is great because they have a 5 Star mgr. Erika and a team is only as good as the coach please give her and her team recognition. If you teat your coustomers right they will keep comming back. The store is always cleaan & employees willing to help.Dollar Store is fortunate to have a good Mgr. like Erika. Keep up the 5 Star Excellent Service. L. M. FRANCO *****Yuma, AZ 9/2/11 People at the Yuma Store at 16th St are very friendly and ready to help you in any way they can. This store has just about anything you need for cleanning. This store is a good example for other stores to follow. I recomend this Dollar Tree to all my family and friends. I also go there to purchase my mops and dish towels. It's know wonder that this store always has ccustomers inside shopping. unsatisfied 9/15/11 i have worked for dollar tree for a long time and have found that if you are good friends with district manager that you get away with anything. i took the job as freight manager, shortly there after i heard our most recent freight manager wanted to come back. i was told that i was going from full time with benefits to part time no benefits. and that i was expected to do more than the old manager. i stepped down then found out that the district manager( who is old friends with the prior freight manager)went into the system and made it look like the prior freight manager had only taken a leave of absent. he returned with full benefits, and full time and he is not expected to do what i had to do. i did not get credit for time worked in that postion. no acumalated time for vacation or sick leave. dollar tree in wenatchee washington will take advantage of you. PAT PALMER 7/5/11 I SHOP AT YOUR STORE LOCATED AT 19339 SOLEDD CANYON RD SANTA CLARITA CA 91351 AND AM VERY UPSET THAT THEY DO NOT PROVIDE REST ROOMS FOR THEIR CUSTOMERS. OUR COMMUNITY HAS SEVERAL EDLDERLY PEOPLE WHO FREQUENTLY HAVE NEED OF REST ROOM FACILITIES AND ARE FORCED TO QUIT SH0PPING IN YOUR STORE. IF YOU REALLY APPRECIATE OUR BUSINESS THESE FACILITIES NEED TO BE PROVIDED. THANK YOU, PAT CB 7/12/11 Dollar tree need to hire more professional and competent managers. They hire people under false pretence. The managers hire you only to set up the store and once the store is open they claim they have to cut staff. The store just opened, how are you cutting staff one week into the opening already. Mea. T.H.Foster 7/14/11 Today is July 14th, 2011. I purchased a few items from store #00378 in Pine Bluff, Ar. and handed the clerk a twenty dollar bill to pay for said purchases. I took the change and receipt and stuck all in behind the few bills I had left in my wallet and started walking out to my car. I realized before I got to my car that I did not get the correct change back. I had just got a $50.00 check cashed and had two twenty dollar bills and and four ones left after eating lunch the day before. I checked my wallet and I only had one twenty and the ones left. Realizing I was short changed I turned around and went back in to check with the clerk who had rung up only a $10.00 receipt from me. I do not lie and tried to be as nice as I could about the mistaked. The manager came and checked his cash register, first saying that he was only $5.00 over, I assured her they owed me $10.00 and she asked me to come into her office(which by the way was the worst "office" I had ever been in.) and she proceeded to tell me they could not give me my money back as she had rechecked his register and it showed there was no mistake. Why would it show a mistake if he only recorded a $10.00 and gave change from that amount. I do not know what happened to the other $10.00 I was due . I was so upset that I began to have fast heart beats and sweating because I know I was in the right. Finally, the manager said shw was going to give me $10.00 out of her personal funds as she did not want to lose her job and she did not want the employee to lose his. I thanked her and hope she gets her money back. I have seen some clerks in the store let people get by without paying for some items but when I said something I was told they had alread paid. ?????? The manager of the store is Jennifer McBride and the cashier was DarShun. I really like the store and am very frugil about my spending. I will continue to shop there but believe me I will be more3 careful and check my receipt and items and refund before leaving the line. Even if there are twenty people still in line. There is always a line and only one cashier most time . Wish they could hire more. maureen howe 7/15/11 i was in the store in owatonna ,mn the lady thatwas checking was laughing and talking to another imployee there were people waiting in line, one of the customers said can we please get some help the girl came to the checkout and called the lady a bitch, the customer said keep you stuff and left so did a couple more customers it was terrible,and were was the manager no were in sight she sould of been fired on the spot.THAT IS GREAT CUSTOMER SERVICE,KEEP IT UP Joyce Dyer 7/19/11 I made a purchase on plastic garment bags, sweater bags and for blankrts. This product is not strong enough to do the job. the blanket bag ripped so did one of the garment bags. thankfully I did not open them all. Not anticipating a problem I threw my receipt away. I tried to return the merchandise twice I finally caught up with the manager but was not allowed to return the merchandise for an even exchange. Is your policy for inept merchandise one where the consumer is stuck with flawed merchandise? I bought these units, trying to organise my closets. The product is inferior even for your standards. I hope we come to an amical resolution. With regards to this situation. respectfully, Joyce Dyer jaelene812@yahoo.com 973-484-7819 Diane Rhodes 7/21/11 Since I am a Veteran teacher (21 years), I can not get enough of your merchandise. It is affordable and of a decent quality. Given all the educational tough economic times and always more and more 'budget cuts', your store not only has the 'Teaching Tree' items, but so many other items for classroom and school purposes. In fact, I would like to make you an offer. I recently started taking pictures of the items I have made for my classroom and students. I have also started taking pictures of how to use the Dollar Tree merchandise for classroom efficiency, effectiveness, and overall organization. I would like to have them displayed or in a catalog in a few of your Tampa stores for teachers to use as a reference tool/guide; so that they, too can be creative and organized without 'breaking the bank'. I would include pics with a brief summary of the item uses, purposes, construction (if needed), and materials with an estimated costs. I would also include how long the item should last and reusing items for new project or idea. Of course this would always be a work in progress and a new display or catalog would be updated monthly. Well, think about it..... dianerhodes2001@yahoo.com Perhaps, you will take a peek...... Tangie85705 7/25/11 I was told yesterday at my neighborhood Dollar Tree in Tucson, AZ on Grant and 1st Ave to be exact, that I could no longer purchase more than three Sunday newspapers. The sales associate continued on to tell me how "Corporate" sent a mass email which all employees had to sign stating they would uphold the rule or be terminated. I very nicely asked her if "Corporate" was aware of the many Arizona Daily Star employees who have just been ternimated due to the lack of newspaper sales. It would clearly make more sense for " Corporate" to buy more discounted newspapers to sell to their customer instead of having their employee tell customers that "due to papers being sold out in the afternoons the evening people are sending emails and complaining to "Corporate" enough to make "Corporate" put new a policy in place. Limits on only newspapers. I was under the false impression the Dollar Tree encouraged buying in bulk. IRONIC! Lura 7/26/11 I recently was in a dollar tree on a Saturday 7-23-11 around 12:00 at 2458 Mountaineer Blvd., South Charleston. It was very poor customer sevice I will never go in that store ever again!!!!!!!!!!!!!!!!!! When going in there everything was fine but when I went to check out was horrible service. I had probably $50.00 to $60.00 worth of stuff in my buggy. They only had one regesiter open and there was a line clear back to the end of the store. There was customer complaining asking to speak with a manger because it was bad mangement to leave her all by herself at rush hour. The cashier got very snippy and said "Its better then going to walmart!" I'm sorry I have never had such bad service at walmart before. So a couple minutes later the manager walks thru the door and opens up a register and it fast then, but when my mom and I got up to the check out the cashier proceeded to talk to the manager about what just happen. She restated about its not as bad as walmart. I told her that walmart is never like this. Instead of her saying she was sorry to upsetting me she just ignored what I just said and kept on with the manger what happen. They started to say "there is always one rude customer in the crowd!" I turned to the manger and stated that it was very unprofessional for them to be talking kbad about the customers infront of customers. The manger clearly satated that she did or said anything wrong. Thats when I said "Yes she DID!" The manger said "NO She DID NOT!" Then the cashier told me she didnt say the customers name well that shoouldnt matter because you dont ask for a person name when checking them out so you could talk bad about them. Then iI proceded to say the " I will NEVER come back into this store ever again!" They just looked at me and said thats your oppion. I also said I would be contacting the corporate office because i have never been treated so badly in my life. The manger told me to go right ahead because they did nothing wrong. Then we decided we didnt want that stuff there anymore and was walking out. The cashier then followed us out the door and said very angrly "I cant believe this!" And she thru down the green Dollar Tree baskets down where all the other baskets were. I am 26 and I have work with the public sometime and they all ways tell me "Customers are always right even when there wrong!" There was a simple soulition to all of this when she knew it upsetted me when she said "Not worse then walmart!" She should have apologized to me and waited till I was out the door. But no the cashier and the manager had to agure with me. What if that was my aunt they were talking bad about? They didnt know if we were related or not. They should wait till all the customers are out of the store before talking bad about them. I WILL NEVER GO BACK TO THAT STORE EVER AGAIN. You can bet I will be telling all my friends and family NEVER to go there because they are very rude to you and dont kow how to treat there customers. I hope something gets done about this because if not you will be losing alot of business if this is how they treat there customers. steph 6/29/11 If there was an option to put 0 stars i would!!! I tried to ask this snippy, onry, heavy set lady if i could exchange some plates, because i bought the wrong color? She had this very annoyed look on her face, kept on doing what she was doing, she did not have any eye contact and she snaps back " Do you have a receipt?" i replied "I don't thats the problem, can i just exchange for some different ones?" Well...... the hag just walks off and goes to her counter and continues ringing up customers, keep in mind i am just standing there with plates in my hand and no answer or attempt to fix my problem! So i ask again, "So is there any way that i can exchange these?" She yells across the store at me ( i am by the entrance where she was blowing up some helium balloons, and she is at the registers helping customers) "Only if you have a receipt!!" I was so confused, humiliated, angry and just in shock!! I have never, ever been treated so poorly in my life!!I walked to my car with my husband and children in the car, and burst into tears. I was trying to tell the story to my husband, and still can't believe how humiliated i felt!! I will never in my life visit the draper, Utah store #2630!!! I warn you MANAGER Tammy!!! i will find a way to get you in trouble!! NO ONE can get away with treating customers that way!! NO ONE!!! Victor Payne,Raleigh,NC 7/1/11 Dollar Tree Stores in Raleigh area are evolving in terms of Store Space to accomodate the varieties of merchandise sold. There are still DTI stores that are just too SMALL for business.I am specifically talking about the Dollar Tree Store #324 located at Wilders Grove Shoping Center off New Bern Avenue.The District Manager for this Store must do something quick and pragmatic.The store is crowded and needs to be relocated to larger vacant store space in same Shopping Center. I hope that the relocation to larger store space will increase store profits. Please,do take action as soon as practicable. Terri Foreman 6/8/11 On June 6, 2011, My Mom and I had intentions of doing some of our weekly shopping at our local Dollar Tree that we hadn't been to in quite awhile. Store #130 is located at 7650 State Avenue, in Kansas City, KS. But, after entering the store all our shopping expectations faded fast. The store was in total disarray, filthy, disorganized and definitely one of the most disgusting, disappointing sights I think I have ever seen in a retail store. It was unbelievable!!! Of the several items on my list I had intended to purchase, I was so appauled at the condition of the store that I left with just a couple items. My Mom refused to buy anything because of the diplorable condition of the store. I approached a couple of sales associates to see if I could get some answers on why the store was in the condition it was before I left. Their answer was," the store began to decline and conditions became worse after new management took over about a year ago." It was hard to believe that a store could be in that kind of condition within just a little over a years time. It's definitely apparent the store has been totally neglected. I hope somebody affiliated with Dollar Tree or somebody with some clout reads this and will be willing to follow up and check this facility out because I will not stop here. It's a health issue and affects the welfare of the community and needs to be addressed now. 5/26/11 I have recently applied at your store on southern ave in rio rancho nm thay had a sighn in the window saying that thay were looking for help so I applied the hiring manager was in and went over to talk to him about a job he told me he was hiring but just took over that store he told me to come back ina week so I did been back five other time's since last time I went in he told me he hired some people why did he have me keep comming back if he was not going to hire me I feel like I was discriminated against gas is not cheep and I feel that I showed more than eneougj intrest in the job to be given a chance to work there did I mention I went back six time's Jayne Griffin 5/26/11 Very Bad customer service! I'm a manager for a restaurant and I own hair a hair shop and we always purchase balloons their for the shop and I never had a problem until I meet(Karen). The Dollar Tree in Winston Salem on Hanes Mill store 212. But I never experience what I did on Thus May 24, 2011 at 8:40 p.m. Employee standing outside smoking with friends or family and two children (cursing). I thought I could ask her a question about just getting helium in the balloons that I purchase two days ago. She jump to conclusion and thought I wanted something for free, started talking to me in a very bad tone. So I asked her was the manager in she said I am the manager (Karen). So as I was walking to the car I heard her say (BLACK PEOPLE) Karen, I said what did you say. She approached me like she waned to fight me (Remind you children are standing their). So I went to the car to get my credit card and returned to the store. She tried to repair the damage but it was a little to late to try to be nice to me. Someone should teach her how to be professional when dealing with the public. I want purchase anything at that store again. tabby martin 5/20/11 i live in shawnee okla,and visited you shawnee dallor tree for the first time.i made it to the location at 8:00 pm by 8:15 pm the anoucment came over the speaker that the store was closeing in 15 min come to find out they close at 9:00 pm but instead they kicked me and my boy friend out and closed at 8:30 someting needs to be done about this. also the store was filthy this will be the last time i will go to this store and will not recomend this store to anyone they would not even give us an answer when we asked them why they closed early Bytina Coldiron 5/17/11 Actually it would be a rating of a negative unlimited stars dollar tree has the worst customer service ever especially with the management down here on 62 ave south saint petersburg florida 33705 Debra the manager treats her employees like crap and waits until thye long lines are almost gone before she opens another register and then by the time she starts ringing people up the line is gone so whats the use! but as I read from all the complaints in your reviews I know that Iam just another statisic that does not matter but some how or another this will get addressed even if it means going to the media and let them place it all ove the news then I bet youll do something about the crappy people you hire! your application should have a qualifacation check list you must be RUDE, AN ASS, A BITCH, HEARTLESS, COLDHEARTED, UNCAREING, SELFISH, NASTY,HATEFULL,AND TRUELY HATE CUSTOMERS TO GET HIRED HERE!!!!!!!!!!!!!!!!!!!!!! THAT WAY YOU HAVE LESS TURN OVER HIREING THE NICE ONES BECAUSE THEY DONT LAST LONG AT ALL USEALLY THEY QUIT DUE TO BEING HUMILIATED BY THE MANAGERS Kim 5/19/11 horrible policy about exchange that needs to be on the receipt and aware to customeres before they purchase items Horrible Horrible service and it has been reported to the better business bureau. The rating should be negative zero. Irish Lopoes 5/9/11 The store is always a mess on 5/8/2011 I enter the store with my grandson slip and felled on and item in the floor.One customer was nice enough to help me up. I address the issue to the sales associate:Keith at the time and spoke with him showed him where exactly I felled. He also mention that the Item should have not been in the floor. That is considered neglience by Law. I was in formed to call to speak with the store manager Finlin. Store 709. 3857 West Broward Blvd. Fort.Lauderdale,Fl.33312.Called and spoke with him he very rude basically rush my concerns didn"t ask were I okay. I related to him I need and incident report.He replied that they do not give incidents reports. I need to go have myself check out for the pain that I'm expierencing and where"s the car that comes with and fall in their store due to there fault.I will take this matter to and higher source. since the store manager has and very rude attitude and very cockey concerns. Sarah 5/5/11 I went to the Dollar Tree located in Bradenton, FL. on Cortez Rd. & 75th St, Shopping Center where Bonefish & McDoalds is located. They close at 9pm, I walked in the doors at 8:54pm according to my verizon cell phone, which is absolutely correct time. Angie told me they were closed, even though the door was open, and she stated that their clock says its 9pm and they are closed. So I asked her if I could please just get a bottle of peroxide for my baby's ear infection. She said again, "No we are closed." I grabbed my cell phone and said maam please its only 8:54pm & my son's ear hurts. She said again, "Our clocks say it is 9pm & we are closed." I asked her to show me her clock, she said no & that I had to leave. I told her I am not leaving until it's 9pm and she went to the phone to act like she was calling the police for me to leave. I looked at the receipt of the lady who had just purchased a few items and what do you know, her reciept said 8:53pm. Angie was so rude that I will never go to that, or any Dollar Tree ever again as long as she works for them. I will be following up with phone calls to her corporate office and manager above her. Also, I went into the same store earlier today, because I am a regular there, I live a block away. I asked a different associate where the $1 solar lanterns were, he told me he didn't know and that was it. So I asked Angie (I didnt know her name until tonight)and she told me they were out of them, because she was too lazy to look, they did have them, they just didn't want to help me find them, so I found them myself and let it go, I don't like to complain. However, when Angie did what she did tonight I will not let that go, and will seek all remedies possible. She messed with the wrong mom this time! Jacqueline johnson 4/10/11 On April 10, 2011 I was shopping at the Dollar Tree 2396 N. Federal Hwy, Fort Lauderdale, Florida. As the cashier "Alisha" was ringing up my merchandise, i asked her if she had already rung up a particular item, she was very rude and did not answer me. When she gave me my total I said that was too much and she took everything (5 items) out of the bad and was rudely telling me what everything cost, when I looked at the receipt, she indeed rang up the same item that i asked about twice. She then said "you asked me if I rang it twice"....I said exactly and you did. I was thrown when she said you don't haven to get rude with me. We went back and forth and when she started loudly cursing at me I grabbed my stuff and asked someone else to ring my merchandise. The other store employee (who identified himself as manager when I asked for one) kept asking her to be quiet. She was still cursing in front of other customers and said she didn't care if I made a complaint. When I say I will never shop in that store again, I mean it...nor will my family or friends. Cursing, really. Screaming at me like she wanted to fight me, really. Joyce Jones 4/13/11 Today, I visited a local Dollar Store. On the wall was numerous flags that had been turned into banners by insertinga dowel in the left hem and attaching a ribbon. When hung, this places the STARS AND BLUE SECTION in the WRONG PLACE for display. Protocol states that the STARS AND BLUE SECTION are always to be in the upper LEFT HAND CORNER WHEN DISPLAYED, EITHER HORIZONTALLY OR VERTICALLY. This was brought to the corporate office last year when you made the same mistake. I was told then they would be pulled from the stores. I learned from the manager today that they were initially pulled last year but returned to the rack for sale. Evidentally, whoever is instructing the Chinese to manufacture these does not know their flag etiquette. It is an insult and slap in the face to see these improperly made banners on sale at this time. It would be appreciated if they were pulled off the market. Those who approved the manufacturing of the flag in this manner needs to do their research and see what is proper rather than making themselves look like complete idiots because they know nothing about the displaying of the flag of the country they live in. 2nd Vice Chairmen of a certain state's Political Party 4/18/11 Just bought a item tonight from the dollar store and it has metal inside the food. I called the store and the manager gave me the run around (not too concerned) and 5 bad phone numbers. I tried to call the company at it's emergency line at 757-321-5001 but nobody was there. I will report the product and the this company to the FDA in the morning. bessie mings 3/29/11 hi i want to work becuse i need to be ther i have to have a bady that why norma sanders 3/22/11 went in your basdelinr store in little rock ar. dont know what happen to your old manger but this new on e steve was not at all helpful the lines was ful one checker ask him to get another one it took about fifteen minutes all line filled up to be checked out . finally he got someone theones standing in line had to wait they took other people first. Pat 3/7/11 I worked for the dollar store in wenatchee,washington. I quit because of lack of hours and ended up getting a new job. Prior to leaving the job i put in my two weeks notice and was immediately told that the store no longer needed my services. A year later i tried to apply for the same job but as a second extra income job and i found out i was black listed from the company. I seeked out info on this and found out that no reason was given. I was put up on the non hirable list for no reason what so ever. I just most recently got hired at another dollar store in the spokane valley but was immediately disqualified because of my non hirability. Im still trying to clear my name. the management in wenatchee state they dont have my file and that it got sent out with a bunch of other files. I asked where they went to and i was told it was classified. thats my personal employment document how is that classified. I think i deserve an answer. Clear me please!!!! Robin Smith 3/4/11 The dollar tree on West Parmer Lane in Austin, Texas has the rudest managers and unethical, and non-customer friendly. The store is a mess where they don't put up merchandise as it arrives. The main store manager Veronica Oyervides should be fired for treating employees in very discriminatory ways. That stores has way too much employee turnover. This is the worst co. ever 3/2/11 I,witnest a manager at a dollar tree store totaly humiliate this poor casher.She had called for help and this woman acted as if she was bothering her .This was a grown woman and was supose to be a profestional and she kept rolling her eyes up and around ,as if to say this person is so stupid and is so anoying.This was in a store in union n.j.I felt so imbarest for this poor woman .And you could very well tell this was aregular acurance.I left there so discusted.And this is the best they do ,in the way of aprofetional.I"never go back.A customer that will not return. customer 2/28/11 Worst store ever to shop at with very poor customer service. Trinidad and Mary are the worst in management. Bad experienced...I'll never shop at a Dollar Tree store again. Noel 2/22/11 Usually, the stores I frequent have friendly helpful employees, which is nice. However, I tried to get an answer on an item - glass airtight jars - needing to know the lead content, as in California items must be marked lead-free or lead-content item ... no lead identification was on the jars, or in the store on shelves. The store managers and employees at several California stores that I called could not answer this important question: Does this item contain lead? The item is made in China. Dollar Tree Website does not list product information for the public with this needed information. I could not get a live person after several calls to Dollar Tree Headquarters. I was on hold, then sent to voice mails each time I telephoned back ....awaiting return calls and email replies... requesting a 24hr reply. It would be important for the stores and employees in California to know and post (as I understand is required by California law) whether an item contains lead. Thank you. Samantha 2/15/11 I have tried to shop at store #1961 several times. No matter what time of day, the store floor is filthy, items linger on the floor, and it is a mess. I will not ever return to that store. carol meyers 2/19/11 i visited your store in largo florida, it was extremly busy and the cashiers needed help so i saw one call for help to open a register and the manager patrick opened a register up, butttttttttt he was so rude to the customers and complaining as he was bagging there items, this was not the first time i saw him like that. i visit your establishment often and i love your products but the new manager is not very professional at all. i hear many customers complain about him. i don't know how he can be a manager if he does not have customer service experience. he is down right rude to the customers and even to his employee's. the previous manager pete was a very pleasant manager, very personal with customers and alway's was willing to jump in and help with the employee's if they were backed up. you really need to send someone from your office to act like there shopping or even apply for work there and see how this man is. not good for business. we are a small community and the employee's and customers know each other well. this manager has a real problem with people. no people skills at all. go there and you will see. i have talked with some of my other friends about him, they feel the same way. thanks for letting me tell you about my many recent shopping trips to the largo florida store, it really does need a new manager that can atleast talk to the public nicely also his employee's. thank you. Judy D 1/17/11 I too was treated poorly by a manager at Dollar Tree. I was overcharged for some items by the cashier, who was apologetic. I was told I would have to talk to the manager. I had to ask, her name is April. I waited several minutes and was then told I could go outside and get her. I said I would wait. after several more minutes I asked what the manager looked like. I then her a "what do you need"? The manager? She was dressed in old jeans and a faded sweatshirt. NO name tag to say she was a manager. I explained my problem. She says, in a very loud voice,"we don't give refunds". I told her I understood that for items purchased. I did not purchase these items. She grabbed my receipt and told me to read the back. Again, I said this is not a return. It was teller error. She then proceeded to tell me it was my fault because I did not watch at the register (maybe it was because I was showing an older man where I found the dishes I was purchasing). I walked away back into the store aisles. This manager continued to scold her employee from two registers away. She was yelling, "you need to be more careful, you need to watch what you are doing. It's not all your fault though". I was very embarrassed by this manager. It will be a long time before I can enter this store again. I think Dollar Tree has to do a better job training it's managers in customer service and employee relations. Never should a manager yell or embarrass a customer. I hold stock in Family Dollar, guess I should probably keep it there. Justin Dignazio 1/19/11 I used to work for dollar tree and I must say, hearing some of you say that this is the worst store ever is obsurred! There are thousands of stores all across the US alone. Lynn Mcpherson - I know several stores that don't accept 100 dollar bills. Im sorry that the ONE store near you has "suspect" employees, but that one store does not represent dollar tree as a whole. also it is a dollar store not a bank! it is policy that big bills cant be broken unless there is enough cash to feel safe in doing so w/o risking the possibility of not having change for others. Why are you so self centered? Susie- it says right on the recipt that there are no returns....you can do exchanges. its pretty self explanitory...and the staff smoke right by the front door in case they are needed, they are not too far away...makes sense dont you think??? Ashley Hill- you are entitled to have your items exchanged regardless of what the manager says. Its right on your recipt. If you still have it, show it to the manager and your problem is solved. Also the CORPORATE PHONE NUMBER IS (757)321-5000..... Kay 1/19/11 I shopped at your Tempe store #2814 today and was helped by a wonderful lady, Miss Lisa. She helped me find everything I need in the store,even things I didn't need that she sold me. She is a very good sales rep. I will always come to that store for her smiling face. What a pleasure it was. Thank you for providing such wonderful sales staff. lynn mcpherson 1/12/11 WORST STORE EVER!!!!! Do not attempt to purchase your items with a hundred dollar bill! They will not take your money. This store has the worst customer service i have ever experienced. Not only do the Managers dress and look like they just rolled out of bed. The workers appearance are suspect. (enough make-up and short shirts to show their cleavage) this is a store, not a night club! Very dissapointed! Susie 1/8/11 I bought some seasonal items that I needed to return to the Irving, Texas store. I was told that they do not accept "seasonal" merchandise....and that it should have been returned the DAY before Christmas. NO WHERE on the receipt did it state that there was a time limit on my return. Today was the 2nd time for me to return the items...my husband took the items the first part of December and he was told that he had to exchange it for items in the store...which was fine...they could have offered him an in store credit...I wasn't with him at the time and he wanted me to take advantage of the money that was given back. I find that poor customer service and I failed to mention that the "manager" looked at me as if it was an inconvenience to explain this to me...guess I was cutting into her smoke break. Just about all the employees smoke right there by the front door!!! Ashley Hill 12/30/10 I will not ever shop at the Dollar Store #1787 in Woodlawn, Ohio. I purchased several items on 12/12/2010. I returned several days later to return the items. The manager on duty explained that I could only exchange the items. I agreed and told her that I would come at a later date. The manager agreed and I left the store. I come back today (Decemeber 30,2010) and another manager is on duty. She explained to me that I can't exchange anything and that she refuses to honor what the previous manager told me. This is poor customer service and unprofessional behavior. I will keep spreading the word until I get a response from Dollar Tree, Inc. And, I called the corporate office number which is not in service. This is ridiculous that their number is out of service. Sophia 12/16/10 On December 10, 2010, at approximately 11:45 a.m. (during my 30 minute lunch break) I enter a very busy Dollar Tree Store in Folsom, CA (Store 1228). After waiting in line for about 10 minutes, I approached the Sales Clerk and presented a $50 bill to pay for my merchandise. The Sales Clerk summoned for a manager to verify that my currency was authentic. As the manager approaches the register, he glances in my direction and before the Sales Clerk could say something he snatches my money from her hand and walks away. I do not believe it to be no longer than 30 seconds before he returns and says to the Sales Clerk, not me the customer, tell “her” I cannot accept this and give it back to her. He then walks away with no explanation apology or anything. Mind you the store is crowded with holiday shoppers. I was absolutely stunned. I proceeded to explain to the Sales Clerk that I had left the bank prior to coming to the store and then I hear from a distance “we cannot accept your money”. It was the manager that had just humiliated me in front of a crowd of shoppers (as if I had not been humiliated enough then you yell it from afar). As I turn to leave, the Sales Clerk is apologizing profusely and the person next in line suggests I go back to the bank where I withdrew the money. I then hear someone say “that’s the first one I’ve seen this year”. Not sure what he meant, but I turn around and say to him “It is not counterfeit”. I then asked the nice and sympathetic Sales Clerk if she’d mind holding my items and that I’d be back after I returned from the bank. I could not arrive to my car soon enough before I began sobbing uncontrollably. I returned approx 15 minutes later and asked the Sales Clerk if she’d please call the manager for me. The manager promptly responds and I asked his name; he pulls on his badge as to say this is my name. I read the name “Gene” on the badge and ask for his last name he says it’s “Korte”. I then explained to him how I did not appreciate being humiliated and that I had gone back to the bank where I had originally withdrew the $50 and how they verified that it was indeed authentic and not counterfeit. He says to me that he did not have to accept my money and walked away. I asked the Sales Clerk if I could have my items so I could stand back in line to purchase them. The Sales Clerk says that she would ring me up right then. I asked the lady next in line if she’d mind; handed over a $20 bill (I made sure I got change at the bank). I thanked the kind Sales Clerk she again apologized and I left the store to never return again. I have to say that that was the absolute worst shopping experience EVER. I will never shop at that Dollar Tree location again. I have shared my experience with others and they too vow they will not shop at that location. The manager of the Folsom Dollar Tree, Gene Korte, was very discourteous, disrespectful and should not be in a profession where he deals with customers and definitely not at the management level. D P 12/8/10 When I went to return three electrical items that didn't work, I was told that I would have to make an exchange even though I had my receipt. The sign stating that they can only give an exchange is on the shelf at the register and not obvious prior to purchasing...it should be posted where it can be easily seen before getting to the register. So now I have to hold on to these items until I need something else! Not only that, but the last time I was in, I was charged for 3 items that I didn't buy and didn't realize it until I got home. When I approached the clerk, they said "well, it's been scanned." No positive results. ALWAYS CHECK YOUR RECEIPT BEFORE LEAVING THE STORE!! BE SURE THE ELECTRICAL ITEM WORKS BEFORE PURCHASING IT. sharon stafford 10/15/10 I would love to see your dollar tree store go into the Eastland Shopping Center in Lex, Ky on winchester road. The Big Lots store just moved out and it would be so wonderful to have a dollar tree in that store it would do great business there I wish the headquarters would check into that vacancy. Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Dollar Tree Corporate Headquarters Note: This is not to be used to contact Dollar Tree Corporate Offices nor is this site affiliated with them in any way. 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