Dollar General Corporate Office | Headquarters 100 Mission Rdg Goodlettsville, TN 37072 (615)855-4000 Reviews For Dollar General Corporate Office walter youngs 4/13/10 I was a customer at the dollar general store in montour falls ny. i shopped there almost every day. I like the products and prices of your store, I do not go in the store anymore due to the unfriendly atmosphere, and the attitude of the manager who thinks you are a burden for ringing the bell at the counter when she is busy. it would be nice to have a friendly person to make you feel comfortable as you shop or need to ask for help. mary jane weiser 4/13/10 I shopped at the Dollar General #00134, in Inwood, WV 25428. Today alone I spent a little over $74.00 while I was there. There was a sweat shirt in the 50% mark down ben. The shirt had a $4.00 sticker on it. I believe 50% off would have made the shirt $2.00. Well, the shirt rang up as $ .01 on the register. The cashier called the manager, I was told her name was Brook Williams, and she quickly confiscated the shirt and was gone with it. I requested that I be allowed to purchase the shirt, I really liked the color grey and the size was just right. May I suggest, that I question the manager's motives. I have seen shop lifting by employees, (including managers) and I am bringing this to your attention. enough said. An unhappy customer john aspenitti 4/18/10 i was in the clay city ky store and it so happened that the district manager was yelling at a employee so loud that you could here him al through the store. i am 48, and have been retail for 25 years, and he appeared at least vocally to be a horses ass Angie Blakley 4/29/10 I buy sun wash (oxi wash) in the bucket for $5.00. However I have tried to buy it in two different stores in LaGrange GA and West Point GA and they no longer have it. I would like to request that you please add it back to the list of items you carry in your stores. This product works great and I use it in every load of laundry. Thanks, Angie Blakley Shirley Coomer 5/4/10 I have had two very rude experiences at Dollar General in Casa Grande, Az on Pinal Ave. I bought 2 pairs of Terry thongs at this store on 4-16-2010 and the first time that I tried to return 1 of the pairs that I had purchased I was told that I could not return them until the manager was on site. Jennifer was the clerks name and I felt that she was rude and not very professional in dealing with the public. Again, I tried to return the shoes on 5-4-2010, the 1 pair that was defective after wearing them once and the other pair that had never been worn. The manager was there and he said that I could return the defective pair but he could not give credit for the pair that had never been worn. He called me a liar in front of the clerks and a customer when I stated that the 1 pair had never been worn, then left the store and peeled out of the parking lot. His name is Matt Pierce. I now know where the personnel get their cue on how to deal with the public. So sad. I will not be returning to this store as I am a shooper for people that cannot get around and I feel that I do not have to take this abused from anyone much less someone who is serving the public. Thank you for your time to read this. Sondra Smith 5/4/10 I originally started shopping at many diffeent D.G. stores because of the reasonable prices. However, my entire family and friends have noticed that it has become quiet expensive to shop there. Sometimes, one is even better off to purchase some things at other store, which were traditioanlly higher in price than D.G. I have actually spent MORE money at D.G. at times than at the grocery,and we ALL know the price of groceries! But, I am starting to look elsewhere to try to find the buys I once found at D.G. NOW...to adress the Personel problem there. Most of the Managers and employees have been nice to me. However, like many other Businesses, you are trying to operate without sufficient personel to get the job done. While I was on lunch break, about a month ago, I was in D.G. on Reidville Road, close to Burger King, in Spartanburg, S.C.,and literally had to leave, because an approx. 90 yr old woman was trying to use a debit card, and was clueless. After about 4 failed attempts, and the line backed up to just about mid-ways from front of store to the back, I asked the cashier..."Sir, do you have anybody that can check us out? I have to go back to work, and I can't be late." He said..."nope, I am the only one here." I just put everything down I had, and walked out the door. Today, I went to that same store again and the same thing almost happend again...only THIS time I told the Manager and the cashier asked him to come to the front. I told him I didn't want to have to leave again. You need to have enough personel to run the stores. We live in a busy society, and people don't have time to wait on ONE cashier each time they go to a store. You are loosing business. Now, after 2 trips there, I will know to avoid the store when I should be able to go and get out in a timely fashion. betty spencer 5/9/10 My shopping today 5/9 included a purchase of coffee filters. The sign said buy 1 pkg (200 filters) get 2nd 1/2 price. The pkg only has 160 filters in it. I had the manager look and she said she had the 200 pkg in the back. When she came out she said no those were the sale items. I feel that the store owes me 80 more filters. Your manager just let it go. rcpt# 2010-05-09 9535 store# 08840 1486 smith ridge rd chittenango ny 13037 Rich Williams 5/13/10 This morning at 8:20am, I entered your Harlan, Iowa store. I was the only customer. When I entered, the employee, her name was Janis, was stocking a shelf close to the door. Not only did she not greet me, but her facial expression showed that she was disgusted that I had come in and interrupted her. (Here's a hint if they want customers out quickly - greet them, ask if they need help, help them, and then they are out of there). I needed 10 sets of lei's for an activity. I placed them on a counter, and went to get a few more items. When I layed the products on the counter, in a very snotty tone, said, "If you'll notice, that register is closed" and kept on stocking the shelf. At that I retorted, in a low tone, almost to myself, "I guess transferring these to the other register would be too hard for you." I then, went around the other side of the counter, transferred the product from the one register to the other. To show her how easy it was. And how that simple gesture of customer service, instead of a smart a _ _ mouth would keep a customer rather than run them off. But I don't think she got it. I was definitely a distraction to that important business of stocking the shelves. Because, as I read the other recent postings, that must be the most improtant aspect of the D.G. business. Based on the experiences of many of the other customers, being rude and indifferent to customers is common practice amongst the stores, which baffles me. We have a depressed economy, there are several other discount stores in town. D.G. just happens to be one block from where I work. But hey, if corporate doesn't care how customers are treated, I can drive 10 blocks as easy as one. The other two places have always been friendly and professional. From now on, I will be going to the other places to shop. I was reluctant to write this, after seeing all the other complaints. But I did, because I can see Janis' problem isn't her problem, or isolated to the store her in our town, but these roots seem to run far up the corporate ladder. With all the options that customers have one complaint should be too many. Perhaps someone in your organization needs to read and understand the Sigma Six concept. Keep the neighborhood clean Brenda Branson 5/16/10 I live 1/2 block from Dollar General on Holmes Ave.I asked that trashcans be placed outside the store while visiting the store on the first day it opened.{spoke to a regional person} Two weeks later I asked an employee about the trashcans,they stated the concern had been relayed to management. A week after that I spoke to a manager who assured me that a request for trashcans had been made to management.It's approaching two month's now and I along with others continue to pick up an enormous amount of trash on our street from the corner where our new Dollar General is located to the end of 17Th and Holmes. Corporate you have been notified, I request that you take action and we will continue to pick up the trash on our street. I love our new store the staff is both knowledgeable and professional and I as well as others are very impressed with their customer service. Please relay this to all the staff at Dollar General 2710 W 16TH ST. Indpls,In 46222 Thank You in advance I hope. Lee R. 5/17/10 I shopped at store number 4449 in Alexandria, AL on May 16th at approximately 7:45 pm. While shopping I found the clearance rack in the store. On the rack were 3 bottles of children's hair detangler. They were not priced so I took a bottle to the register for a price check. On my way to the register I found a can of waterproof spray for shoes, which is what I came in the store to purchase. The cashier, a white female, checked the price of the detangler and found it to be $2.00. I told her it was on the clearance rack, but that was the regular price. She said the spray should not have been on the rack. Another employee, a white male, came to the register and explained the item was about to be discontinued, but the price was not being reduced. I chose not to purchase the item. The cashier then rang up the waterproof shoe spray. It came up as $0.01 on the register. The cashier said she couldn't sell it to me at that price. The male employee said that the item was being discontinued and was being taken off the shelf and they could not sell it to me. Is this your business's normal practice, to place items on clearance and not reduce the price and to have items on the shelf you can not sell? I try to visit stores in my local area; however, if this is what I should expect from Dollar General I can drive a few miles out of my way to visit Wal-mart and find what I need. I am very disappointed in this experience and plan to tell my friends and family members to be wary of dollar general. Robert Monica 5/24/10 I am writing to complain about your Bell Florida store. This store is not organized concerning stock and has poor employee morale. This store could be a real money maker if it were stocked and managed properly. On more than one occassion I have walked out of your Bell store because of long lines. Common sense would be to open a second register when lines are long. If you are not willing to address this problem, you would be better just to shut the doors ! It appears the district manager is not willing or unable to do his or her job ! Eugene Turner 5/24/10 I shoped at the dollar general market, in Bardstown Ky I purchased clover valley coffee that i thought was $2.50. I called the same dollar store and told them about the purchase. The clerl said the coffee was $2.50 as I thought. So the dollar store clerk said bring the receipt in and they would give me my .30 cents back. I said it would take $2.00 worth of gas to get my 30 cents. back. The clerk said "I guess so sir." Bobbie Krohn 5/26/10 I am or was an employee at Dollar General. Our store is brand-new and I am currently in a dispute regarding my manager and his ill treatment. Despite this I am eager for the resolution of this issue so i can get back to what I do best. I enjoy my job very very much. I take great pride servicing the elderly when they become confused with the debit machine and will often talk them through the process. I always greet the customer with a smile and let them know about special sales and clearance items. I have often assisted with getting groceries to the car when time allows. I am often tired and frustrated but I choose not to reflect that on the customers. It's not their fault that management is often overbearing, rude and irrational with their expectations. I live in a community that is generational and many of the customers we know on a first name basis. I totally concur with all the complaints listed here since I often find that I am not treated on the same level when I shop at other DG stores. I think I just try to treat the customer as I want to be treated. I also treat my co-workers with the same respect and dignity. Unfortunately my current situation with my manager has proven to be very negative and intimidating. I did want to express that not all DG employee's are rude..often times they are overworked and underpaid as well as subject to a manager who has no idea how to manage regarding people/employee skills. Sometimes DG employee's have no idea how to act because they follow the same pattern displayed to them. I'm not making excuses. DG does have a toll free number for input from the customers. Take advantage of that ... it's there for a reason. Faith Cottles 5/27/10 On May 27, 2010, I visited the Athens, Alabama Dollar General located on Highway 31, Store number: 2680. I bought flip-flops for my kids. In line, I had to use a debit/credit card. I hadn't used the card for a long time, I have poor eyesight, and needed some assistance with the card purchase. There was a customer behind me making snide remarks to me because the transaction wasn't going fast enough for her - words were exchanged - several words were exchanged between us. Neither of us used any swear words, but I asked her if she intended to shoot me and she said, "We'll see." The clerk ask ME to leave the store. At no time did I threaten anyone, curse anyone, or attempt to assault anyone in any way. I was simply minding my own business and was provoked by an impatient customer. The cashier, Charlotte, asked ME to go outside. She never asked the customer who started the verbal exchange to go anywhere. Outside, the customer and I talked and she apologized to me and I to her. However, I was extremely upset with Charlotte because I hadn't done anything to warrant being asked to leave the store. I've never been asked to leave a store in my entire life! I was simply defending myself against an impatient person, who was ordering me around. I went back into the store to speak with the manager. I told her what had happened and how rude Charlotte was in handling it. Charlotte walked up as I was speaking to the manager, uninvited, and proceeded to argue with me right there. She said that I had been taking up too much time at the register by using my debit/credit card and that the line was long. I pointed out that there is no time limit for customers at check-out and also that I had little experience in using that card recently. Charlotte continued to be rude. My husband came in and noticed how rude she was to me. He encouraged me to contact corporate. He said that Charlotte came across as being someone who does not belong in retail/customer service, as her appearance is brash, as well as her attitude. I asked the manager for the phone number/complaint form for the corporate office. She said that she was not allowed to give out that information. During the course of conversation, Charlotte mentioned that there is video camera tape to prove that I was taking too long checking out. Well, I didn't know that there are time limits for check-out at the Dollar General Store. And I didn't know that the Dollar General Store workers will ask someone to leave for responding to rudeness, just because they agree with the person being rude. I feel that as a customer, I should be allowed to use my card and if I need help with check-out, I should be assisted without fear of humiliation. I feel that I should never be asked to leave a store if I did not start an exchange, but rather felt a need to defend myself. Like I said, once the customer came outside, she had a different attitude, altogether. She was apologize. The only reason she acted that way in the store was to humiliate me for taking up her precious time. The cashier, Charlotte, obviously felt that I was taking up her precious time too. I'd like fedback from Corporate regarding this issue. I give the store 2 stars because it was clean. Thank you. royhughes@hotmail.com 6/6/10 I own a used mobile home business and I buy a lot of cleaning supplies,ususally from Wal-Mart. I was in the furniture business for over 35 years. Because of the location, I visited your store on Thomas Rd in West Monroe LA last week. I was appalled when the clerk told me that Dollar General didn't accept MasterCard! In this day and time I couldn't believe it! I also sell credit card processing equipment. When a retailer takes credit cards, he increases his business from 30% to 80%! For Dollar General NOT to take MasterCard is a big mistake! It's not that important to me as a single buyer, but it is a start to the end of Dollar General. Personally speaking, you need new management! I have never emailed anything like this before, but I thought it was important enough for you! Todd Fornshell 6/8/10 i worked at the dollar general warehose in marion ind ... i was fired for a policy change . but they told the unemployment office that they fired me for fighting there telling the unemployment office that couse id ont think they could have fired me for a policy change my cell num is 765 603 0472 its lawyer time Mrs. Hans 6/8/10 I really like dollar general except for every time I find a product that myself and alot of my friends love, they discontinue it, like the latest thing is the wrinkle releaser for clothes. I use this product every day, it is wonderful, and now it is discontinued, shame , shame. todd fornshell 6/8/10 i worked at the marion warehose in ind i was fired for they say a policy change i was fired on may 3 2010 at 230 i worked there sence they opend but there telling the unemployment office that i was fired for fighting i guess they had to make up something sence i dont think they could have fired me for a policy change my email adress is hyabusa042000@yahoo.com my mailing address is 948 jones rd gas city ind 46933 something is going to be done chris chappman fired me Todd Fornshell 6/8/10 i worked at the dollar general warehose in marion ind ... i was fired for a policy change . but they told the unemployment office that they fired me for fighting there telling the unemployment office that couse id ont think they could have fired me for a policy change my cell num is 765 603 0472 its lawyer time Todd Fornshell 6/8/10 i worked at the dollar general warehose in marion ind ... i was fired for a policy change . but they told the unemployment office that they fired me for fighting there telling the unemployment office that couse id ont think they could have fired me for a policy change my cell num is 765 603 0472 its lawyer time Todd Fornshell 6/8/10 i worked at the dollar general warehose in marion ind ... i was fired for a policy change . but they told the unemployment office that they fired me for fighting there telling the unemployment office that couse id ont think they could have fired me for a policy change my cell num is 765 603 0472 its lawyer time Todd Fornshell 6/8/10 i worked at the dollar general warehose in marion ind ... i was fired for a policy change . but they told the unemployment office that they fired me for fighting there telling the unemployment office that couse id ont think they could have fired me for a policy change my cell num is 765 603 0472 its lawyer time Bobi 6/8/10 I really like having this store in our city of carter lake Ia. this store would be so much nicer if you would put in a manager that knows how to run a store that people would love to shop in, the store is always a mess with stock in the isles all the time, so much so that you can not get to anything in those isles, also the manager is very rude and has absolutely no people skills. To many people are looking for work for you to have someone like that in your store. Thank you. Berneice Freeburg 6/8/10 Our dollar general is at Red Oak,Iowa. We are a rather small rural community and need stores as we have lost alot of businesses over the years . I worked in stores as a clerk and cashier I don't know the name of this manager but I am confused with her attitude. We were in yesterday looking for a particular item that might have been on the weekly merchandise truck. As we were leaving she ask my husband if we were able to find what we wanted. He said no and said what it was. She suggested we should go to Kmart. Your store carries this item and she said go somewhere else. I felt like she was saying don't come back. I was shocked. I don't care to shop there again. We are of the older generation where the customer was first and now a manager who don't want business. She has said merchandise didn't come in before just to have it magically appear a couple days later? I have overlooked her actions and attitude too long. Dee Dee 6/8/10 I've read every complaint posted and complaints are characteristically unique to Dollar General. I live in South GA and have experienced almost every above situation, unlike those in any other store. Dollar General has a knack for: (1) asking too much of their few employees which gives the aura of a lowlife, tightwad CEO. Hire adequate help! Surely you can sacrifice some money for better customer service, which in turn will keep customers! (2) Entering 1c items into your database then forcing your employees to refuse to sell those items. Why don't you issue a recall for said items instead of going through this meaningless tripe? (3) Having a too-strict return policy. (4) Outrageously increasing the price of items that sometimes surpass other stores' prices. I'd rather you not stock items that reflect unreasonable increases. (5) Tolerating dirty and messy stores (because you are too cheap to hire adequate help). Despite the aforementioned, I like to visit your stores. Occasionally, I find good bargains; however, I rarely spend a great deal of money as in years past. I am very sympathetic to your employees. One is expected to do the job of three people. Wise up! Dollar Tree is breathing down your neck! stacy garcia 6/9/10 Why is it that if you have a coupon that says free item , the dollar store doesnt honor it unless you buy the exact same product? The coupon doesnt say buy one get one only free. R. C. 6/9/10 My wife and I shopped at The store in our townin Bunn NC until we purchased an item marked at 2 for $1.30 the manager said no it was marked wrong and the price is $1.50 we showed her about 30 of the same irem maked at the same price, then she said "we don't have a price gun that mkes those tickets. I guess some body came in and marked them from the street. Also I find it rude and inconsiderate for the manager to be standing outside the store next to the entrance smoking!!! They lost our business and many others I talked to. Melva 6/11/10 I AM VERY DISAPPOINTED IN YOUR 100 PERCENT CUSTOMER SATISFACTION GUARANTEE. I TRIED TO RETURN A RUG PURCHASED AT THE HOBART, IN. DOLLAR GENERAL STORE AND WAS TOLD IT HAD BEEN TOO LONG SINCE THE RUG WAS PURCHASED. THE BINDING CAME LOSE ON THE RUG THE FIRST TIME IT WAS SHOOK.The young lady had to call her manager to learn of the store policy. I really am surprised that the dollar general stores does not keep its word on keeping customers happy. Charles Ballback 6/17/10 To Whom it may concern, 17 June 2010 I am writing this to say that I have a complaint concerning one of your stores in Leesville,LA, more specifically the one located at 900 N. 5th St.,STE.14 Store #2054. I am and have been a regular customer of Dollar General for at least 20 years. I am however dissapointed at the fact that the Debit/Credit Card machine has not been operational for some 3 months at least. Please see from your end what could be done to resolve this issue, so as to better accommodate your regular customers, as well as those that may be coming in from out of town, and or state. To top it all off Leesville is a City that is near Fort Polk, LA. Thank you for your consideration per this matter. A regular Customer, Charles Ballback cheri 6/19/10 Dollar General Store employees are very rude in Meridianville, AL. 2010. rhonda 6/20/10 i would give u a 5 star rating but lately dollar general store in princeton, in. is too hot to shop in and it seems to me it was that way last summer...i asked the girls that were at the register when i walked in why is it so hot in here? it's as hot in here as it is outside...they said the air conditioner was down and had been and was reported several times but did not know when it would be working again...how awful for those employees to have to work in those conditions and then expect to be in a good mood when customers complain about how hot it is in the store amongst other things complained about...if this is a sweat shop then why do customers have to suffer when they come to shop let alone the employees...makes me feel sorry for them...i always enjoy shopping at dollar general i have for years now but not in that sweltering condition...might as well have your merchandise outside so at least a breeze is felt...i have a breathing problem and it was very hard on me to get the items i needed without feeling like i was going to pass out from the heat...the walk from the car in the 100 degree weather is enough but to go in the store to escape it and find out it was just as hot in the store as outside made me sick even with the couple of fans they had running it was not enough to help! please remedy this like yesterday for your valued? customers to continue shopping with comfort and ease...i do want to compliment how well the young ladies handled my questions and was still very nice to me despite the conditions...i hate to think what it will be like when flies start breeding in this heat! Tracy 6/21/10 I would like to report an employee of yours in the Bellwood PA Store on Friday afternoon June 18th 2010. Afternoon shift an employee named Carol, I don't know her last name. She was putting alot of items in a big bag, which was for storage items, batteries, cookies. She has a big bag in her hand and was putting a lot in it. I said I didn't want a lot in that bag. She got mad and was grabbing the small bags and saying I will put everything in one bag since you want it that way and putting the bags slamming them down.To me she acted very rude. I feel she should be reprimanded. Tracy Eckenrode John. H 6/21/10 The Meyersdale PA Dollar General is an alright store except for some of their employees! I was in line behind one young woman and her and the tall blonde female nightshift employee were having an extrememly rude, unprofessional, and inappropriate conversation about shooting up heroin. I guess since they figured I was a guy in my 20s they could talk about such things and I wouldn't care, but due to my conservative beliefs I was highly offended! I hope conversations about drugs are not allowed from employees while working!!!!!!!! WALTER KEENEY JR. 9/1/10 DG STORE IN THURMONT MARYLAND IS A NEW STORE ON WEDNESDAYS ALMOST EVERY WEEK MY SISTER IN LAW VISTS US AT OUR HOME IN THURMONT WHEN SHE LEAves to go home she always stop by the dollar general to shop she had to use the rest room one day a sign was on the door that said it was out of order so she ask the clerk that was working to use the rest room she said that they were out oF ORDER SO SHE ASK HER WHERE THEY WENT TO THE REST ROOM SHE TOLD HER THAT SHE WENT BEFORE SHE CAME TO WORK OR WENT TO OTHER STORE,S THAT WAS OROUND THE ARER SO SHE ASK TO SEE THE MANAGER THE CLERK SHOWE,D HER WHERE THE MANAGER WAS AND TOLD HER HIS NAME WAS JOE SO SHE ASK JOE TO USE THE REST ROOM HE TOLD HER IT WAS OUT OF ORDER SHE TOLD HIM SHE DID NOT BELEAVE HIM SHE SEEN THE SING,S ON THE DOOR,S OF THE REST ROOM,S EVERY TIME SHE SHOP AT THE STORE SO SHE KNEW THAT THEY COULD NOT BE OUT ORDER ALL OF THAT TIME SO IN SMART VOICE HE TOLD HER THAT HIS NAME WAS JOESPH NOT JOE AND THROWED HER THE KEYS SND TOLD HER TO LOCK UP WHEN SHE WAS FINISHED SO SHE DID THIS IS NO WAY TO TREAT YOUR CUSTOMERS ARE SHOPPING FOR AN HOUR OR MORE AND IS SEVENTY ONE YEARS OLD YOU MAY HAVE TO GO TO THE REST ROOM MOR4E THAN OTHER PEOPLE DO I FILL THAT ALL DOLLAR STORE SHOULD HAVE REST ROOMS FOR THIER CUSTOMERS TO USE WHEN YOU ARE SHOPPING AT THAER STORE I KNOW THAT SOME PEOPLE MESS REST ROOMS UP BUT YOU SHOULD NOT TAKE IT UOT ON EVERYBODY ELSE WELL YOU LOST A EVERY WEEK CUSTOMER HER HUSBAND DOUG TOLD HER THAT SHE WAS GOING TO SHOP THERE ANY MORE SO NOW SHE SHOPS AT THE FAMILYDOLLAR IN THURMONT ITS PERRTY BAD WHEN A SEVENTY ONE YEAR OLD WOMAN HAS TO BEG TO SOMEBODY TO USE A REST ROOM I THINK IF I OWNED THE STORE THAT MANGER WOULD BE HUNTING A NEW JOB I WOULD FIRE HIM AND THE CLEARK FOR RUNNING MY CUSTOMERS AWAY WALTER KEENEY THURMONT MARYLAND Rose 6/22/10 Dollar General in Ducktown TN. I called DG several times to ask about a sale item and could not get through to the store. I drove to the store and saw the manager standing outside with the phone. THE ABBEVILLE HEARLD -08/19/10 8/23/10 TOPIC: DOLLAR GENERAL / Abbeville, AL Guen discovered this week's biggest bargains. First, at Dollar General, she found a red purse sporting a big petaled red flower for less than $10.00 Then at Family Dollar she found two of the cutest belts each on sale for $2. I followed her trail to Dollar General,but alll the red flowered purses had vannished. While there, though, I did notice the Alabama and Auburn fan section was neat as a pin. I wish I could say the same for the rest of the store. The store was, as I usually find it since Sharon Gladdon's(Glanton) departure, a mess - inside and out. Inside, the floors are dirty and most everything seems to be in disarray. Out front is a mess- all jumbled up with trash and goods -trash all over the sidewalk down into the parking places. It's really a disgrace. Milisia 8/23/10 Excuse me!!! I have been trying to get in touch with someone--anyone at your claims office. I called all day friday, left 4-5 messages but never got threw and never got a call back about an incident that happened at your store in Laure,MS. where your sign fell across my car. have tried again today Malett Melagan.."is too busy to come to her phone",or call me back. so when I called back on the 4th time today I ask to speak to the manager over her, and you might know, Jane Roberts, is tooo busy to answer her phone or call me back. so I called the store here where I live, in Laurel, and ( they have talked to me and have been very nice Terri Answorth and her employees need a raise, because they take care of business and dont IGNORE there customers)but yet i have to wait until after 3:00, before I can talk to her and I have a feeling she will probably say just keep calling until I get threw, what are these people doing on this claim depart.?????are there that many calims going on with your stores????I just walked out the front door under the sign on the front of your building andgot in my car, then the sign fell,on the front of my car. seems like someone in your company could have a little more understanding, is that too much to ask.....just answer the phone, and take my info!!!to much to ask????dont think so. ....Have a great day:) Brandy Collins 6/26/10 So tonight I go to the local Dollar General Store here in Nashville to purchase a can of bug spray. When I pulled in the parking lot the clerk Cortney ran to the door and stood. I walk up to the door but told me they were closed. The time was 8:56 and the stre dont close till 9:00. There were customers inside and when I told her I have 4 minutes left she replies "4,3,2, minutes were closed" I replied "Are you serious, there are still people inside"and she refused to let me in. So I went home and stille made it back before 9 pm. I called the store and asked how I was able to get ahold of the manager. Danielle the other clerk working told me she wasnt allowed to give me that information. So I asked her how I was suppose to make a complaint she told me she didnt know. So I told her I wanted to make the complaint regarding her not allowing me service and said thanks and hung up. Now I have been a department manager at Walmart and a Deli manager for Kroger and we were not allowed to refuse service no earlier than closing time so why have opening and closing times if you are not going to abide by them? I do have to say I wont shop at the Dollar General here in Nashville Michigan again I suggest you dont either. Not Negative 6/26/10 I find it funny that people come on here and complain about so much, 90% of it is meaningless, and there is no praise. I see a lot of people working hard at Dollar General, retail isn't an easy job. There are slugs, but many good people. Put yourself in their position, they have a job to do with limited hours and help. I bet most of you wouldn't last an hour! Somewhat negative 6/27/10 I worked at Dollar General, and recently walked out!!! They expect alot from you in a short amount of time, I worked with some very good,hard working people. I liked the job itself, but was transferred and my new manager is friends with the DM and they kindof let their authority go to their head, and will take advantage of anyone that will take it! Wish I would've stayed at my original location. Good luck to all that work at DG, cause I know you work your butt off. Hopefully a fair DM will get hired in my location. Sally 6/28/10 I went into the Dollar General in Chaumont Ny on Monday 6/28 at 7 PM,as I was doing some shopping I heard a young lady in the aisle explaining to another lady that she could not work a certain day because she had just had surgery and had a tube placed in her face, which you could plainly see fron the gauze acrossed her ear. Obviously Im thinking this woman is the manager and the young lady was staff. I tell you I would never be an employee of that store if they treat their staff the wat this lady did. Anyway as I get to the register there is approxiametly 15 people waiting to check out, the cashier was having a problem running a check through so called the manager up. The manager helped her with the problem and walked away, not acknowledging the 15 people waiting in line, so another customer went to the back of the store herself to get the manager to come up and cash people out. I went to her register just to see her name and it is Nancy. Dollar General should really consider getting rid of her. sue bartha 7/1/10 The assistant manager Shawn Moore at store #1395 Jacksonville Florida was GREAT. She was so helpful I couldn't believe she was only the assistant manager. It was Thursday, the beginning of the 4th of July weekend, and Shawn saved the day! Anonymous 7/1/10 I believe that your workers think their customers are a pain! Ardmore, Ok. Dollar General on Washington is the one I am referring to- Ashlea is a horrible manager! sandy 7/1/10 I thought hard on taking this complaint into action, and I also consider, if this happen once it may have been a on going accurance. I was at the checkout lane in the Dollar General, both lanes was open,I check in the lane where the manager was ringing, I looked over to the lane next to him and saw a checkout operator talking on her cell phone, it was obvious it was a personal call. I gave the manager a very strange look, and he look at me the same way, than I ask him a question, (are you still the manager of this store?) He reply (yes) so I ask him was that permitted, He reply no, and he would take care of it, but there were to many customer to address it right now, but if this was not allowed why did it happen? I have worked in retail for over 15 years and never have I seen such poor customer assitance, with the manager right there.Just down the street where you buy beer and cigaretties, they have a sign on their register(will not be serve while talking on your cell phone.) Where I work you will receive a automatic termanation. Dollar General in Pgh,Pa #08972 Gradean Hudley 7/27/10 i been going in this store in Blakely, ga almost everyday shoping. today i went into the store to shop for back to school supplies. i was on one isle, and my nine year old daugther was on the other isle. she was playing with one of the toys .just as i turn the conner to see were my daughter was, the manager of that store called my little girl a negga, his words was"negga put it down". i was so hurt i wanted to fight him right there in that store. the one thing i will never do agan is go in that store to shop for anything. i think that Dollar Genaral needs to be careful who they put in there stores.b/c those words will get somebody killed, times have changed and so have people. sue bartha 7/1/10 The assistant manager Shawn Moore at store #1395 Jacksonville Florida was GREAT. She was so helpful I couldn't believe she was only the assistant manager. It was Thursday, the beginning of the 4th of July weekend, and Shawn saved the day! Bags 7/6/10 I have visited a couple of your stores in the area where I live, Monticello and Jackson Ga. I would say that the experience in the stores was fine, but when leaving I would call it an embarrassment to myself and your company. While checking out the clerks at these stores placed my items into garbage bags. They indicated that they had been cut off by Dollar General from receiving any merchandise bags. I do not understand how a company as large as yours can resort to having your customers exit your stores with the embarrassment of carrying merchandise to the car in a trash bag. Normally your stores provide a bright yellow bag with the Dollar General Logo, that serves as a good advertisement for your company and a way to carry your merchandise. Can’t say much for the new style trash bags however. Just felt this is something that you need to be aware is happening at your stores. MELISSA M. 7/8/10 I visited my Dollar General Store in Knoxville Tenessee, Western Ave. on July 7th. at around 5:30 pm. I made my selections and went to the register and what happened next absoutly amazed me. I was turned away becouse they could not take my CASH!!! The gentleman behind the register said he did not have change and I could pay with a card or exact change. You mean to tell me this store had been open for moore than 8hrs and did not have any cash change, my purchase was only $13.00 & some change, not a big amount. I go to this store often and have not had a problem in the past , but I will use another store in future that i can pay cash with. I dont use credit cards for small amounts and dont intend to use them in this store just becouse they dont have change! You have lost a customer that spends money in one of your store on a regular basis, please check into this store's cash flow problems so future shoppers will not have this same problem. John Robert Jones 7/12/10 Hi im writting this complaint on a store we have in our hometown{NEWBERN, TN}.I have been going to this store for about a year now and 90 percent of the time i go in there the lines are long the store is dirty also there hasnt been bags at the register the last 3 times ive been in there.On one ocassion the lady at register asked the manager for help to check people out there was about 8 people in line.The manager came unglued on her in front of us yelling at her telling her to mind her business and do her job.All the woman done was ask for help thats just one example of the headache in this store. John Jones Bridget 7/9/10 Well, as with most of the other posts I have to agree that if you're looking for customer service and efficiency you'll need to go somewhere else. While the DG is very convenient to me, there have been many times I have gone out of my way to make purchases elsewhere due to many reasons . . . (1) not enough store personnel (you have to wait to be checked out or ring that stupid bell!!! - Pleeeeeeeease make your employees watch the registers - that's how you're making your money!) (2) Items don't ring up as priced on the shelves (never less - always more) (3) Employees seem overworked and most don't seem to care about their jobs and I feel sometimes as if I'm "bothering" them Having stated the above there are also a lot of good people working at the DG near me. Just like much of the work force, they are underpaid and overworked and I try to take that into consideration when I get aggravated. A lot of these things aren't the employees fault, but the company and PLEASE stop asking me to donate to the Literacy Fund. I see the box there and IF I have any extra cash I will drop it in. However, most people are having really difficult times right now and don't have 2 cents to spare so stop asking for donations. People dontate if they want to and are ABLE to. sue bartha 7/1/10 The assistant manager Shawn Moore at store #1395 Jacksonville Florida was GREAT. She was so helpful I couldn't believe she was only the assistant manager. It was Thursday, the beginning of the 4th of July weekend, and Shawn saved the day! Curtis Hedges 7/10/10 I just put a rateing for the store on 7th st. in Parkersburg W.V.,These people never stock anything.When it opened it was a good store.Now when you go in you can't find anything.When they do stock product,it is in a differant place every time.If it is not stocked, they won't even check to see if it is there! On one instance my wife ,and I went in for dog food,The employee there said(he didn't think there was benifull there).He didn't check,he sugested that we buy everpet,because Benifull was pretty expensive.I know this is your brand,but to tell the truth I wouldn't feed it to a stray.He even said he wouldn't feed it to his dog.This was a mgr.You would think a mgr. would want you to spend more.The fact that you go through 15 mgr.s a year there might have something to do with that.This store was a store we went to 5 to6 times a week.Now we will travel an extra mile to Family Dollar.We live 1 block from this store,and I feel it's pretty bad that we are forced into this.I was in mgmt. for 30 years. If I couldn't do it any better than this,I would wash dishes,or collect trash or something else that takes verry little skill.I would say thank you,but I don't know what to thank you for.The rateing for this store should be -5,but it's not on the scale.A concerned x costemer Rod Harding 7/12/10 I had a mishap at the store in Duncanville Texas due to employee incompetence.I turned it over to rick management and recieved a turn down letter that was a standard form and had nothing to do with my problem.I am filing a complaint with the BBB,FTC and the state ag's office.After that will be small claims court.They could care less about one less customer or customers in general.The CEO of this company is Rick Dreiling.Flood him with your concerns.cheers Diana H ,JAY, NY 7/14/10 Rich Dreiling, CEO: I fell in one of your stores in april of this year. Made out the paper work that was required. Talked to store managers and insurance lady from the company. The insurance person was to send papers for me to sign to get my doctors and hospital paid. This is July nothing has happened, no papers and no calls from anyone! My bills need to be paid. Your company or store SHOULD RESPOND with some answers. Paula B. 7/15/10 Hendersonville, TN store on New Shackle Island Rd., very rude and unapologetic cashier/mgr in charge (Brenda). I purchased almost $50 worth of items, checked out and she gave me a coupon book that included a 1 cent toilet tissue with $10 purchase. I asked if I could get the 1 cent tissue and she said no. Next visit it would be good. I came back to the store a while later as I was still out shopping. When I tried to use the coupon, she said it was expired, and IT WAS. Good June 1-15th. She charged me for the tissue and overcharged for the pepsi also. It was 3/$10, she charged me for four. When I noticed this outside I came back in and between customers asked her for a refund. She never apologized and seemed very put off with my discovery of the over charges. After waiting several minutes I asked if I needed to get back in the line for my refund and she said YES, get back in the line. When it got to be my turn, I just asked for all of my money back instead of the refunded items. If she had any personable skills or a customer service attitude in the least it would have been no problem. But there are two or three other stores I could shop in that appreciate my business. I think I will patronize them and forget about DG. And the worst part is the DG Corporate office is in this town. I called them, but without giving full name I don't think the complaint will be addressed. J. Baxter 7/15/10 Today is July 15, 2010. It is 6:30 PM and I am writing about the Night Manager Lisa Casswell. 413 South Barker Ave Evansville, Indiana. Dollar Store needs to be addressed. Nice store, nice merchandise, but the rudest night store manager. I have noticed a pattern with this manager. She is never and I do mean never in the store. Her red van is parked in the number two spot just to the right of the door. She sits in her van and smokes. When I asked to speak with her she told me she was on break. Now I do not have a problem with her being on break. Everyone needs a break. What I do have problem with was her attitude and the fact that she had a cigarette in her mouth the minute she walked from the store and then in her mouth again when she exited her van. We do have a city ordinance here in Evansville that states. "No one is to smoke within 25 feet of a entrance from the door". Her van windows are down, and she is not parked 25 feet from the door. I have visited this store several times and picked the merchandise I wished to buy. I have been so mad about standing in long lines that I have left without the merchandise. Every time and I do mean every time the clerk at the counter need help from the Manager they have to go to the door to get her because she is on break. HOW MANY BREAKS DOES SHE GET? She should not exit her van with her cigarette. Her van should not be parked at the door. Is the first couple of spots at the door for the manager or the customer. When I asked her why she was parked at the door, she replied "This is where we are told to park in the evening" Is this correct? And I sure don't need her being rude to me when I asked her if she was the manager and I wanted to talk with her. Put the cigarette out and speak with me and finish your break at another time. I am done shopping at this store as long as she is the manager. When she no longer works at your store I will be back. Malorie Watkins 7/15/10 My names malorie and my mom (sherry hendrick) works at your ellenboro store in NC. Her boss Linda Ramey is treating my mom which is a third key holder unfairly she is only getting to work 3 days next week when a lady renee who is only supposed to work part time as a cashier is getting 20 something hours in. Linda is doing this to my mom because she dosent like her. Also Lindas husband has called up to Dollar General cussing my mom out while she was on the clock several times which i think is uncalled for. I would greatly appreciate it if something was done. Thanks- malorie watkins Robin F 7/19/10 I meant to rate as lowest possible the first time. Rated five stars by MISTAKE. First they advertised on a product with a large flyer in front of the product stating a sale price. When I got to the register it rang up for half the price more than the advertisement. When I questioned the amount I was told that was for a small size. I said then you should not have the flyer with the sale price hanging with this size. I asked to talk to the manager and waited while they tried to find her. I neglected to say when I first got to the regisster no one was there and I had to wait for about three minutes until the sales clerk finally came. So this woman named "Kelli" comes who is the manager and I said what my complaint was. She told me they are told to advertise this way and it is my responsibility to read the fine print. I said they are false advertising by hanging a flyer with the sale price for another size with this size. She turned her back on me and walked away. I told her I would contact corporate office and that I spend a lot of money in this store. She said "so do a lot of other people" in other words customer satisfaction means squat. The employees there (2 of them) were very rude, inconsiderate, and extremely unprofessional. I will never shop in that store again, but it probably won't matter because the employees don't care and are rude to the shoppers. They act like they hate their jobs and treat the customers like they wish they weren't there. Kris Palmer 7/20/10 I am writing to voice a complaint about a policy which Dollar General Store has in place that I feel is a grave disservice to your customers. On July 1, 2010 my husband and I were in Britt, Ia. visiting relatives. I found a nice gift item for my mother-in-law's birthday present and my husband needed some ibuprofin for his headache. While I was looking around I found some Bobbie Brooks bras at a reasonable price. I asked the clerk is there was a dressing room available and was told, "No, there isn't." I didn't know what else to do but to slip the bra over my outer clothes to try it on quickly. I was slightly embarassed but relieved that no one saw me do it. I felt that the bra might work, but thought that we would be passing through Britt on our way home and could return them if neccesary. I decided to buy two of them, since they were a decent price. Well, the bras were a little too large, so we stopped on our way home with the intention of returning them. I was told that I was unable to return or exchange any undergarments. One of the bras had never been off the hanger even and the other was worn only long enough to see if it fit. I had the receipt and I had the original packaging for both bras. The next part is extremely hard to tell, but I feel I must. When I was told that I wasn't able to return the items, I became annoyed and voiced my opinion about selling garments that can't be tried on and then not being able to return them. I believe that if the Dollar General Stores are not going to provide changing rooms, then the least you could do is allow returns. You are not offering number one service to your customers to say the least, and definatley setting people up to be humiliated and disappointed with their experience shopping there. While my husband was looking at Iowa T-shirts, I put one of the bras back and took a smaller size. Unfortunately, the clerk was able to see what I did and came up to me and told me that what I did was like shoplifting and threatened to call the police. I handed the bras to her telling her to keep them for herself, that I was not shoplifting and didn't need bras that wouldn't fit. I left the store empty handed without my money back or the bras I had purchased. Of course, my husband left without getting his Iowa T-shirt also. I was very hurt by this experience. I know I chose to go against the Dollar General Store's policy hoping no one would actually mind if I had a bra that might fit to go home with. I feel that your policy set not only myself, but the store's employees to be exasperated. I will definately avoid shopping in that store again and will probably not shop in Dollar General Stores in the future. In conclusion, I beg you on behalf of other prospective customers to not sell bras in your stores if you are not going to allow women to try them on first, especially if you will not allow them to be returned if they do not fit. This is taking unfair advantage of your customers. Using the line that "some have spoiled it for others" is a pitiful excuse for not offering personal service and makes me wonder what our country has come to. I was taught that "the customer is always right." Guess that cliche is no longer true. Sincerely, Kris Palmer Linda W. 7/20/10 I was in the Dollar General store that's located in Rex Georgia state road 42. I went in to purchase the Raisin Bran Crunch that on sale for $2.00 a box. When the clerk started to rang up the boxes the price was $2.95. I told her that was the wrong price she said it was right. The ad had Raisin Bran 20oz for $2.00 not Raisin Bran Crunch. There was no ounces in the ad for Raisin Bran Crunch. The only Raisin Bran Crunch in the store was 18.2oz. I was told that size of box was not on sale. So which one is on sale Dollar General? Do Raisin Bran Crunch come in 20oz? Why did you not mention the size of the Raisin Bran Crunch to avoid this problem or was it on purpose? The ad is good from July 18-25. Vivian M 7/22/10 Hi, I live in Jacksonville, Fl. and shop at the Dollar General Store #2821 frequently. Since they have changed managers the store has gone downhill. Please bring Sam Hunt back to the store so it will once again look like a place people would want to shop in. When Sam was there, it was always clean and everything was in it's place. The card racks were always neat and made easy to find what you were looking for. Now everything is in a shabbles and the store looks like a disaster. Please get the store back to the way it was when Sam was the manager by bringing him back. There is one young lady that has been there for a while who really tries, but she can't do it all by herself. Plus she works the register. Please help us get the store back to it's clean organized status. Teresa Carr 7/23/10 I was shopping at the Spencer, Tn Dollar General Store on Monday, July 19th where i witnessed an employee turning in her keys and belongings and ask the manager for some kind of slip regarding her termination and the manager who's name was Natallie ? ask her to go to the break room and was cursing and yelling at her told her not to ever come back in the store, The little girl she did this too left in tears and was very upset. I thought this was a very unproffesional way to treat an employee under and circumstance and thought I would bring it to your attention so you could resolve the matter so it doesnt happen again. It upset me as I was hearing it, and I didn't even know the little girl and didn't catch her name. Thanks for you concern. zina 7/28/10 I work for Dollar General as a Cashier. I am very friendly and greet all everyone that enter's the store if I see them . It is hard at time as the Cashier had to stock self's as well. Also a lot of Cashier's may seem rude , Because we are timed as we ring you up and they like it to addvrage out at the end our our shift to be around 2 seconds . So we have to get you rang up and gone as fast as we can. If not we are fired. Also we cant be more than 1.99 over or under our reg- or we are written up next time fired. And we are human. I have only been under once $6.00.. I was written up . Next time I am fired. I really like my job at DG always on timen and a hard worker. Just hope I am never under again.. So try and think we have a lot dto do stick and ring up as fast as we can to keep our job's.. Okie M. 7/30/10 My daughter was fired because she was scamed from 2 black men. $50.00 was the amount and also these 2 black men hit another store and cause another female too lose her job also. My daughter was one of the best clerks this store in Wardensville WV. has had in a very long time. She has a small child she supports, and now no job. There are no jobs left in this small community. She never missed work, always worked when they wanted her too. She really loved her job and all the local people here really misses her. I think the manager could have done more to help her keep her job. This has really been a hardship on her and her family. They say it's policy, I think somebody should review their policy, and rewrite some things. I know somebody made a 400 dollar mistake at a Wal-mart and they didn't lose their job. What gives so rewrite your policy. My daughter would love to go back to work at the Dollar General. She really needs a job. I hope and pray you will read this and do something about this stupid policy. My daughter needs her job back.Now the burden falls on her parents to help support her and her child. Please review her work records and really think hard about your stupid policy. 1- 3 chances of over or under on your drawer or your fired [ THEY ARE ONLY HUMAN, MISTAKES HAPPEN] take it out of their paychecks but you don't have to fire them especially GOOD AND HONEST EMPLOYEES. yOU WANT TO DO SOMETHING ABOUT POLICY GET RID OF YOUR NO GOOD MANAGERS!! 2- your assistance manager and your managers should work more hours than the cashiers, and one of them should work a weekend with the cashier. No wonder the cashiers are making little mistakes with the cash registers. The cashiers have alot of work and stocking while waiting on customers at the same time. 3- when the manager is standing beside of the cashier, and the cashier asks for help and the manager says nothing and does nothing what are you suppose to do. Then your manager causes you to be fired, because she wouldn't take a minute to help the cashier with the problem, when you have a long line of customers, you're in trouble again because you have more than 3 customers in your line, so mistakes will happen because you don't want to lose your job,and you have to rush to get the customers through the line. 4- I read all of these complaints from other employees with the same issues WHY DON'T DOLLAR GENERAL WAKE UP AND READ THE COMPLAINTS THEMSELVES AND DO SOMETHING ABOUT THE POLICY!!!!!!! I am very disappointed and disgusted with WARDENSVILLE WV DOLLAR GENERAL STORE [ but it sounds like most of these stores have the same problem TOO MANY CHIEFS AND NOT ENOUGH INDIANS!!] Patrick & Cindy Stanley 7/31/10 We just wanted to write to let you know how much we enjoy shopping at our new Dollar General in Basehor, KS. It is a wonderful store. The staff are very professional and they always welcome us! It is a welcomed addition to our community. THANK YOU! Mad Customer 7/31/10 I live in Cloverdale, IN and my store # is 06749. I visit this store atleat 4-5 days a week. Every time I go into this store and a girl named Brittany is working, she is never doing anything but standing around. I was there yesterday, and she made the very polite clerk waiting on customers, to stop waiting on customers, which I was next, and ring her stuff up. Today, there is 7 people in line and Brittany and a black man working there are off laughing in a isle. It hit me wrong and I just went up and asked her why that every time I come in the store, she is never working. Her reply to me was she did not have a register, and the black man informed me if I did not like it, I could go up the road to Value Market. I was mad, but already had the items, and went to the line. The black man immediately went to the other register and asked for the next person. He was appologized once the line was down and I was at the register and said he did not realize the line was so long. Brittany walked up and spun the shopping bag rack, but never once lifted a finger. This girls clothes are so dingy, they are not even bright yellow. She is very rude. We are a very small community and I spend well over 250.00 a month in the store. I will not be going back and will be taking my business to the Family Dollar across the road. I would rather pay a few extra cents at other stores then to visit this store again. It has had so many clerks in and out of there in he last year it is unreal. Reading the previous posts, Dollar General is all about the bottom dollar, and not the customer. Fabrenia Favors 8/4/10 I visited the store on 08/03/2010 at 9:20pm. I entered the store to shop because they had some great sells but once I entered the cashier tells me that machines are down and they are accepting cash only. I went ahead and got what I could with the cash I had on my because it was so close to store closing. Once at the register I expressed my frustration by stating I was upset that the machines were down. I also told her that she just missed a $100.00 sell because I needed to use my bank card to shop. Instead of her apologizing she states that my sell is NOT BENEFITING HER AND SHE DIDN'T CARE IF I SPENT MONEY OR NOT. She also refused to ring my items and the manager had to come close me out. He never spoke nor apologized for the actions of the cashier. I was upset and told her she is not suppose to be talking to a customer like that. I also told her that Dollar General is who you work for so they are paying you so it is benefiting you. She was rude and out of line. The manager was non-responsive to her rude behavior. She should be reprimanded and so should the manager. Do you really want employees like that to represent Dollar General? I spend tons of money in there EVERY MONTH. I have 3 kids and I spend lots of money on food and supplies. I am upset and I will never visit that store again. Since I love Dollar General so much I don't think I will stop going but I won't go back to that store. My email address is Brenda K. 8/4/10 I shop at Dollar General in Trenton, IL When the store first open under the management of Donna it was organized, efficient, well-maintained, clean...a great place to shop! Unfortunately, Donna retired. The new manager is not organized...the store is a mess, you are greeted with rugs on top of rugs at the front door...nearly tripped and fell on my face. Carts of broken down boxes in the aisles...product on the floor...product on top of product on the shelves...so much stuff at the registers you can barely get to the registers...filthy floors...the store is a mess! Please address this so our Trenton, Illinois Dollar General can once again be a positive representation of our well maintained community! You deserve to be represented much better as well. Thanks for you immediate attention to this matter! Chris Klakamp 8/4/10 I use to shop at Dollar General in Seymour Indiana and i am in there alot through the week and i have a Handgun License so i carry open all the time which is legal in the state of Indiana and was told by one casher that i have to cover it up which is Ilgegal under the 2nd amendment and i informed her that i was in my legal right to open carry and did not have to conceal it not once did she ask me to leave mind you just told me to conceal it but i blew it off and left with out geting anything because of my little dealing but and i went in agian today and had a better time and when i went to check out the manager i'm guessing asked me how my day was going and i told her better this time she asked me and i told her wut happend and she told me that she to can carry and knows the laws and told me that i CAN NOT CARRY into any store in the state And that is bull and i told her that as long as its not posted i can and will carry and all they can do is ask me to leave. so if such a big Company like this want to spit on the Rights we have that Men and Women have fought and die for to protect then i will take my shoping some where else and i hope those who read this will take note and stop this from going on. Debra Jones 8/6/10 I am writing concerning the closing of one of your stores in Bowling Green, KY. It is located on Main Street. The store has been closed for almost two weeks and all of the lights are still on and stay on day and night. You quote in your main ad "save money". If you are wanting to save money I would suggest getting those lights turned off. Someone said they were on a computer, can't someone in the corporate office change the computer so the lights can be turned off. In this day and age I think we need to save all the energy we have. Keeping lights on 24 hours a day 7 days a week is a waste in my opinion. No wonder there are stores closing. former employee 8/9/10 so here goes i worked at dollargneral for 5 yrs and recently left because of things i have seen and know and have brought to the managers attention. but nothing has happened so this is the next step since i cant get ahold of a corporate address, or complaint form. 1) why are employees allowed to work with a criminal background? 2)why are they allowed to work if they live out of state.? 3)why are they allowed to work even though they come to work drunk and are totally rude to customers and the manager lets it happen. 4)why is it that corporate knows but still allows it and i have names and here they are cami (dewitt ia store) has a criminal background and is best friends with amy the manager who allows this. theresa comes to work drunk all the time and corporate knows and its still allowed, and no one sends her home. this has gone on since shes been hired. she is seen at happy joes in dewitt ia buys several large mugs of beer and then goes to work. so why is this allowed. does anyone care or are you all the same. just as long as the work gets done we can treat customers like shit and still get away with it. such a shame and corporate wont do anything about it. then you wonder why customers write in this here blog. Renee 8/9/10 I work for DG as a Store Manager. All the complaints are very eyeopening, but also an indicator of the same things I have been saying all along to my Dist. Manager. If we don't have enough hours to properly staff the store, we can't give the proper service these customers deserve. The cashiers are asked to stock shelves, clean, run the registers and maintain an store average. Managers have to do those items AS WELL AS... check in vendors, monitor seasonal items, set planograms, store security, paperwork, scheduling, and much more.. Too often there is more work than we can do while trying to provide customer service. Then it never fails that customers get upset about pricing issues when prices come down from cooperate. Long lines can not be avoided at busy times of days even when both registers are running. Even grocery stores & Walmart has long lines. Many of the complaints are coming from the three times that the stores are the busiest also. Any store is going to be busy at lunch, after work & shorty before closing, so if possible try to avoid these times if you are in a hurry or you will be in for a short wait.If you've never worked retail, try to imagine working an 6-8 hr shift with 50-200 people complaining to you for things that you have no control over & you might understand why the employees are cranky & rude. Not that it is an excuse by any means, but it is understandable. I myself was cursed out because our store was sold out of something a customer wanted even after I offered to call another store in our city to see of they had one in stock (our city has 3 DG's). There is never a good excuse for rude behavior from an employee, but likewise neither is there an excuse for rude behavior from a customer either. It's a vicious cycle that is destined to keep repeating until someone opens their eyes & allows more hours for more employees to be on duty to service the customers & maintain the cleanliness of the store. James aTownsel 8/25/10 I started working at dollar in the middle of july I was never late an always polite to everyone.my work days were wensday,thursday,friday if needed to put away stock. the mannger ask me if I would work extra hours for the next week Iagreed told her it would be morning hours,form 8:00am to 1:00pm after-noon she agreed her words were that will be fine. I compleated that week. befor returning to work the next-week I called the store several times to fine-out will I be working any extra no-one could give me A clear answer. so I return to my regular workdays an show up for work on time. I was tould I had a no call no show for work an was terminated. I have spent sometime researching an found that this is A standerd pratice at this store (low-self esteem management) Talk whith several other former-employee they all agree CORPORATE OFFICE IS AWEAR but will do nouthing to change it. This store is in INDIANA INDIANAPOLIS 2000 block N. Central av -46204 (Corporat get it fixed just ask real professional) If you check the camera an audio you will fine that I was in the store asking about the work-schdual date august 23,2010 on a monday! so if I was to-be working that day why no one at that time say anything to me then I show up for work-wensday morning befor 8:00am august 25,2010 an then told IAM terminated beacuse I was a no call no show!. It's only a dollar maby Quilty-dont Matter ?. (NEWS-PEOPLE DO) Sandra Dee 8/10/10 Stopped on the way home to pick up a few things to tide me over until my regular shopping day. Store #12023 - Troutville, VA - Carrots were marked - $1.00 - rang up at $1.35 Bananas were marked - $1.00 - rang up at $1.10 Pork and beans $ .50 - rang up at $.69 Potatoes $2.00 - rang up at $2.85 So - here is my question: where are my low prices and savings ?? Why should I continue to shop here - where is your integrity ?? Yes the prices were adjusted but if I had not noticed they would not have been for the cashier was told to let it go unless the customer complained. Then I had to wait for her to go outside and find the manager on duty - who was smoking a cigarette and talking to another employee. Recently I brought to your attention that your coupon books were a rip off because all you did was raise the regular price of an item and then using the coupon - it was back to the normal price. come on DG - I am having a hard enough time to keep my budget in check and I hate to comparison shop and spend precious time cutting coupons - that is why I used to like to stop at DG on the way home - low prices - in and out - friendly service. YOU NEED to compare your prices with those around you if you want to stay in business in my neighborhood. You are competing with Walmart, Kroger and Food Lion. Wake up before it is too late !! There are plenty of people out of work - give them the job to compare your prices with your competition - a win / win situation !!!!! I gave you 2 stars - when you first opened you were close to a 5 star store - what are you thinking ???!!! Cathy Magalis 8/14/10 Typically I would rate DG a 5 but today something happened that made me very disappointed. I spend a lot of money at DG.......between VA and FL where we have property. Today I made a purchase at the DG in Colonial Beach VA. Part of my purchase was three cards (Anniversay card and two birthday cards for my granddaughters). When I was back home I started addressing the cards only to realize one of the cards did not fit the envelope that came with it. I returned to the DG with my purchase receipt and asked if I could please get another envelope to fit the card. They said because I had alread written on the envelope I would need to purchase another card. I had not yet signed the card, all I wanted was the correct envlelope that would fit the card. Apparently the envelope I picked up in the same slot as the card was not the correct envelope. Because I had written on the envelope they said I could not get a new envelope. I asked if I paid $0.50 for an envelope could I get the correct size (wasn't my fault the wrong envelope was in the slot for this card). I was told I had to either buy another card or they would charge me for another card. We're only talking about an envelope here and they charged me the price of a card. It's not the money......it's the principle. The other cards fit the envelope that was in the same slot.......this other one did not. If it had been any other store other than DG I guarentee you they would have let me get another envelope. Now you will probably tell me then I should purchase my future cards at those other stores and that's exactly what I plan to do.......I cannot believe DG would not allow me to replace my envelope with another envelope that fit my card. I'm very disappointed. Have always supported DG......it's been one of my favorite stores but I have a totally different view now. Again, it's not my fault the wrong envelope was in the slot with the cards. Gosh, after reading many other complaints it appears the DG's could have some serious issues. I would think during these hard and difficult times DG should consider treating their customers better. Some of your employees could have a better attitude also. I've sent in complaints to Walmart when I was disatified and they contacted me immediately and apologized. They said if people did not report their disatisfaction they would have no way of being able to improve the situations. I think maybe DG could take some lessons from their management. Hollan 8/25/10 Yesterday I purchased over $60.00 worth of merchandise at Dollar General in Cleveland, MS on Hwy 8. I paid with my Discover card. When the cashier did not offer to give me a receipt, I asked for one and she said that the machine had run out of paper. I asked what I was to do if I wanted to bring something back. She called the manager over and he asked what I might want to bring back. I looked in my bags and pulled out an electric razor and an electric beard trimmer. I said that if they didn't work I wanted to return them. He said that I could return them ONLY if they had not been opened. I said that I wouldn't know if they didn't work UNLESS I opened them. He said that DG would not take returns on electronics that had been opened because "people could burn them up and then try to return them". When I got home my husband opened a bag of walnuts that I had bought at DG. He immediately spit them out and said they were rancid. Today I took them back to DG. When I tried to return them, the clerk (Pat) asked for my receipt. I explained WHY I had no receipt and he called his superior (Felicia). Once again I explained why I had not receipt. She called her manager (Mr. Williams) who said that all I could do was exchange them for another bag of the same walnuts. I asked why I would want to get another bag of rancid walnuts and she just repeated what she had said before. I left telling them that I intended to contact DG about all of this. When I took the survey, all it asked was how satisfied I was with my visit. There was no place to comment. For the record, the store was messy, carts blocked entry into aisles, many items were not priced, and the cash registers were not attended. Thursa Westcott 8/21/10 A new Dollar General has been built in our town. Everyone was looking so forward to it because all we have is a grocery store and one other "dollar store". My very first visit there I was so disappointed. The store itself was great. But when it came time for me to check out I had to stand at the register and wait for a very long period of time while all the employess were in the back giggling and cuttig up. I could have walked right out of the store with my entire basket and they would have never known. Jobs are hard to come by this day in time so if you have one, you might want to try to do a good job and hold on to it. Cindy Henry 8/21/10 I too have been a loyal DG shopper until today! I shop at the DG close to my house on Main street in Bowling green Virgina. I started out in the make up section where I had asked some advice from a female worker that gave me her opinion openly. When finished in that section I went on over to the discount rack to browse and call my husband about a pill organizer I had found. Suddenly the woman who had offered me her advice said... "I hope you plan on paying for that"! I quickly replied what? The woman came back with a rude remark saying..."What you just put in your purse! I walked over to her with my purse open and said what are you talking about when she quickly walked away from me! No apology, The least she could have done after accusing me was to search my purse! I put my basket with about $40.00 worth of things on the rack and started on my way out. I stopped at the register to tell the man working there how embarrassed I was to have experienced that! I also let him know a couple more things we wont mention. I'm Done with DG! They must hire their staff straight out of elementary school!!! Concerned customer. 9/3/10 Concerning the Union City Pa store.All of the employees are very friendly and helpfull,but the grounds outside is absolutely terrible! There is always trash all over the parking lot and the next door residence yard from the dollar store.The yard is hardley ever mowed.It would really be nice to see it kept cleener,it is a new store bot it looks terrible already! Sammy 8/31/10 DG Store - Tunica, MS US HWY 61 38676 Shopping carts all over the parking lot and sidewalk There are 4 check out lines and there is never more than one line open. Even when there is a long long line of customers waiting to be checked-out. The store is unorganized. There is a table right in the front door that is piled with a bunch of junk supposed to be on clearance. It never fails if you get an item off this clearance table and take it to the check out the cashier will say it is not on sale. "A customer must have left it there..." Well, put the item back in it's proper place! Numerous signs stuck to shelves indicating sale prices and the signs are just stuck every where and you cannot tell with which item the sale price corresponds. Delivery trucks back up right to the front door and block all the parking spaces. When I called the Tunica location to ask for the number to the home office the lady indicated that she did "not have that number right on hand" What a disappointment this brand new store has turned out to be.  Write A Review For Dollar General Corporate Headquarters Note: This is not to be used to contact Dollar General Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Dollar General. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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