9601 S. Meridian Blvd. Englewood, CO 80112
(303)723-1000
Reviews For Dish Network Corporation Corporate Office
Fergy  | 5/8/12 |
| Seriously. Dish is less than competent and does not care if they lose customers or not. 11 year customer paying out $135.00 to $150.00 a month (do the math) and these jokers could care less about losing this amount of money. Thankfully, with the attitude these idiots have, they will soon be scrounging for new customers. A word of advice to potential subscribers...SHOP ELSEWHERE. Dish has not loyalty structure. If your service is out, tough luck. "we'll get to you in a week or so". They'll hang up on you. They offer a half-ass digital signal that if the breeze blows or there is a mist in the air, no signal. What a joke. Thankfully this is a month to month situation so they are now CANCELLED. Adios Amigos. So long. The headaches end today. Going to buy a digital antenna and not deal with corporate giants that are stomping all over the customers. | |
| Glen Gibbs | 5/3/12 |
| I have been a dish network subscriber for over 10 years. For 10 years I have had error 002 as my favorite screen. they have sent every person on their payroll out as a "Dish Network Expert" Still no resolution. I am presently in communication with otrher suppliers gtryhing to decide if any of them are relkiable, I have found that Dish is not. | |
Maria  | 5/1/12 |
| Dish SUCKS !!!!!!! They do not want to hear what you have to say.. THey do not care... They say one thing and do another !!!! | |
| Liz | 4/20/12 |
| -0 Is my rating to this poor excuse of a "company". I never even got the opportunity to experience what their company had to offer as far as servicing. I called on 4/18/12 had a service request put in as a "new" customer. I was offered $50 off for being referred. I called to give them my certificate # only to have my order deleted by their great representative Ashley. My call was transferred to "The Executive Resolution Team" and what a joke that was. I then talked to 3 more reps. in that department. Needless to say my new services set up was done 3 times mind you they check your credit each time in addition they put a hold on my credit card 3 times and charged it a total of 5 times without my knowledge or consent. On 4/20/12 I called just to make sure everything was good to go for Saturday my installation date to come and find out that my service request was once again deleted by yet another executive resolution rep. Who had the audacity to tell me not only did they not set up my service but the 5 charges on my credit card was my problem. Andres Matas did not stop there he went on to ask me to give them another chance and go thru the 1 hour long set up again. At this point I realized that I would be signing a 2 year contract with these people. I immediately terminated my call. Stay away from DISH NETWORK . You clearly get what you pay for with them. | |
| kelly hall | 4/15/12 |
| If there were less stars I would have chose that. For 6 months I have had Dish and it has never worked correctly. We have had 4 techs come out to resolve the issue and it may work for 30 minutes but after that we are right back to square one. For $100 we can have another tech come out and try to fix it again! They lie about pricing and channels and their service is probably the worst we have ever dealt with, no wonder they make you sign a contract, then your really screwed and they know it!!! Do not get this service no matter what!! | |
| H Hamilton | 4/10/12 |
| About a year ago we switched from the higher $$ package to the lowest one....mainly because we don't watch that much TV, were interested in mostly local channels, and thought to save money. Since that change we keep losing the signal. We mostly rode it out until the Jan 2012 super bowl. From the moment the game came on we had no signal. We called and were on the phone for the entire game. Needless to say we were upset. At that time they told us they would send out a technician. He did come....found good signal strength at both the dish and the receiver. Claims that some plugs were not good and replaced them. Yes, the problem continued. Then we got the next monthly bill only to find a new service policy fee charge on it. We called and told them that it was an unauthorized charge, to remove it. They did. Next month we got a bill with the tax on it for the unauthorized charge. After another phone call, that too was removed. Now flash forward to the 2012 Masters Tournament this past Easter weekend. Yep, coverage was constantly being interrupted. But wait...we discovered that the TV in our bedroom still had the signal. Wow....so we were on the phone Sunday for another several hours. Upshot of that was that nothing was fixed. Last night we were watching local TV and it started going out again. Yep, still had a signal on the TV in the bedroom. Another phone call....and another phone call...now they want to send another tech out to check it...but we will be charged for it. Light bulb went on. Apparently when the tech came out in January someone took it upon themselves to "authorize" the service insurance to cover his trip out. When it was suggested last night that we take out the insurance so a tech could come out, we told them no. We are not going to try to play games like that. We told the person that this is their equipment, we don't own it, therefor you should maintain it. Ah, to no avail. We feel that since we have moved to the "cheap rate" you have moved us to the lower end of the satellite spectrum where getting a signal is iffy at best. But no one can answer why we are only getting the signal on the bedroom TV and not in the living room. Where are you Joe Clayton? What happened to customer service...from being unable to understand your service rep in the Phillipines to having to get transferred to Tulsa and then to Texas? And then to get no customer help at all unless we pay for it. Not sure just what we will do at this point. Perhaps mail to Joe Clayton, Chuck Ergen, the FCC, what? Wish your ratings went below the simple POOR..... | |
| Shirley Hodges DATE-4-10-2012 | 4/10/12 |
| I have been dealing with being over charged for the past 6 months. I upped my package and was told that I wouldn't be charge for a prorate. But I have just gotten 212.34 taken out of my account and was told the bill would be 104.93 plus taxes added.I spoke to op-F92, Derek and after the surve I called again and spoke to Peter. Nothing has been resolved on my bill. I need someone to call me from the corporate office. I will not have more money taken out of my account than what I was told. I stayed on line with a supervisor for 1 hour and she went thru my bill and had knocked off the prorate charges due to being overcharged I thought until I got my bill this month. The Bill is under Jackie Hodges. I look forward to hearing from some one on this matter. I didn't go thru the class action law suit due to the fact that this was suppose to be taken care of. Sincerely, Shirley Hodges | |
| | 4/8/12 |
| I have such a bad experience with dish.Its so damn stupid that it takes an hour long to get connected to someone personally and on the top of that when im in the middel of explaining my problem the phone disconnects and no one calls back .The customerservice agent i got connected to was so stupid she messed the time i told her to schedule the teck to come home and check my equipment.when i get a call to confirm the appoinment a day prior i here an wrong time i called the customer service again and told the agent to connect to the supervisor and no one can fix the problem he says he cannot send some on the time i told them to come i told the supervisor to connect me to his manager was not again of no use finally i have to take a day off from work and wait for someone who can fix this problem created by one of your employee.no solution just suggestions its a humen error customer have to bare it at there cost.Thank you dish. | |
| Terri | 4/9/12 |
| I have never experienced such poor customer service when trying to resolve a billing issue. I have an $11.19 credit due and in chating online to find out why I have not received this credit, I get a person who gives me contradictory answers and does not know what they are talking about. When my 2 year contract is up I am cancelling Dish due to their extremely poor customer service. | |
| Mickey | 3/23/12 |
| Do not get dish...their subcontrctor was unprofessional, his truck looked like Sanford and Son, didn't have the proper tools, gouged one of my new cabinets during installation. I cannot get resolution to the issue with their Corporate Damages Department. They have basically said not their issue and deferring to the local market who want to sweep the incident under the carpet. I am not a fan of Direct TV, but Dish TV is 1000 times worse.....I am almost willing to pay the cancellation fee to stop their service. | |
| Mrs. Edwards | 3/9/12 |
| O (STARS) THE RATING I HAVE CHOOSEN SPEAKS FOR IT'S SELF.TO ALL THE HARD WORKING AMERICANS THAT HAVE HAD THE SAME EXPERIENCE AS I.IN MY PERSONAL OPINION IT IS RIGHT TO FORGIVE IT IS HOWEVER YOUR RIGHT TO NOT FORGET.WE ALL AS PAST,PRESENT AND TO THE UNEDUCATED CONCERNING DISH NETWORK FUTURE CUSTOMERS MUST STAND UP FOR OUR RIGHT TO UNCOVER THE TRUTH ABOUT THE RUDE, CRUDE AND SOCIABLE ACCEPTABLE BUSINESS PRACTICES OF DISH NETWORK. OUR FAMILY HAS BEEN A LONG TIME CUSTOMER OF DISH NETWORK. WE AS MOST OF YOU ARE FRUSTRATED WITH DISH NETWORK. WE HAVE BEEN TAKEN ADVANTAGE OF, WE HAVE BEEN MISLEAD, WE HAVE BEEN OVER BILLED, WE HAVE EXPERIENCED POOR CUSTOMER SERVICE, WE HAVE SPENT COUNTLESS HOURS ON THE PHONE AND INTERNET. WE HAVE SPENT OUR HARD EARNED DOLLARS, TIME AND ENERGY TO KEEP OUR RELATIONSHIP WITH DISH NETWORK. WE HAVE NOT BEEN ABLE TO DO SO BECAUSE DISH NETWORK HAS ONLY ONE CONCERN AND IT IS NOT THE CUSTOMERS. IT IS THE ( M.O.N.E.Y.) AS YOU ALL KNOW IT ALWAYS IS AND ALWAYS WILL BE.WE SHOULD STAND UNITED IN YOUR RIGHT TO NOT BE TAKEN ADVANTAGE ANY LONGER. | |
| Mike C | 3/7/12 |
| After purchasing DISH network for my father 2 years ago as a Christmas present, my father decided he wanted to take over the payments. Attempting to do this took 8 calls with no resolution. Talked to a customer service rep that state even the President of the company could not do this. What???? So I said give me the presidents number and I will call him. The agent hung up on me. Talked to Oscar Sanchez-supposedly a higher up in corporate offices who made no attempt to resolve the problem. Funny how a company like this treats their new customers better than current customers. If you want to have DISH network for life with no changes then you are probably good. If you wish to have the possibility of changing anything in the future then go with a different company. | |
| Paul Lewis | 3/4/12 |
| I am not a dish network customer any more. It was not bad while I had it but now I cannot stop the email SPAM and shady communications from them. I cannot believe a national company would go to such low levels as to allow people to send numerous SPAM messages on their behalf. This speaks loudly on how the company operates, and because of this, I would NEVER get dish again. Drop the sleeze, DISH! | |
| DISH SUCKSSSSS!!!!!!!!! | 2/29/12 |
| DO NOT GET DISH!!!!!!!!!! I PAID MY BILLS, PAID MY CANCELLATION FEE, WAS TOLD MY ACCT WAS 0 BALANCE(jAN.2012). A MONTH LATER I RECIEVE A BILL SO I CALLED. DISH SAID THEY MADE AN ERROR AND REFUNDED MY MONTHLY PAYMENT. WHY!?!?!?!?!? IT WAS AN ERROR ON THEIR PART AND WANT ME TO PAY AGAIN! SINCE WHEN DOES A COMPANY REFUND THE AMOUNT DUE?!?!?!?! THAT IS COMPLETELY ABSURD TO THINK THAT I WILL BE PAYING FOR AN ERROR THEY MADE!!! I PAID MY BILL, YOU REFUNDED IT, AND NOW YOU WANT ME TO PAY IT AGAIN!?!?!?!? THATS NOT MY ERROR, OR MY PROBLEM!!! NEVER GET DISH!!!! DISH SUCKS!!!! I WILL TELL EVERYONE I KNOW TO NEVER GET DISH!! I WILL BE POSTING EVERYWHERE THAT DISH IS A RIP OFF AND NEVER GET DISH!!!!!!!! THEY ARE A WASTE OF TIME AND MONEY!!!!!!!!!!! DISH SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Jo Ann Petersen | 2/13/12 |
| I completed my contract with Dish. My payments were made each month before the due date. I also was sent the return labels. After mailing the equiptment back I was billed for the labels. I refuse to pay this. I will tell everyone I know to never get Dish! | |
| Paul | 2/7/12 |
| After 10 years of being a Dish customer I cancelled my service. I was informed they would be sending boxes to return the 3 receivers I have and that I would have to pay the $17.99 shipping fee for each. I told them I was never told this when I signed up and they said this policy was made after I had signed up. I told them it should not apply to me as I never agreed to this policy and was informed too bad (these may not have been the exact words, but it's what they meant). BEWARE! | |
| Joanetta Rembert | 1/17/12 |
| Billing & Payment Issues - I just happen to be at a grocery store that had a Pay Site - Kiosk that accepted Dish Network Payments. Well I thought it was convienent to make my payment while I was doing my shopping. Well needless to say it was a very bad idea. I made my payment on 01/12/2012 in cash via the PaySite Kiosk and my payment wasn't due until 01/14/2012. Well to my disappointment I received the online message on my TV screen that my service would be interrupted within 48 hour Saturday 01/14/2012. I called in and spoke with a Dish Network Rep, he searched and could not find anything in regards to my transaction. I called in again on 01/15/2012 and spoke with another representative by the name of Patrick. Well Patrick took all of my recipet information (transaction ID and Reciept#) and said Ms Rembert I will note your account so your service will not be suspended. Well on Monday 01/16/2012 my local channels were not avaialbe, which prompted another call into to Customer Service. Initially I was told by the rep that there was nothing they could do and that my services were suspended. Oh this was not acceptable to me what so ever. I was then transferred and put on hold for a Supervisor and then disconnected. I called two more times and was transferred and then disconnected from the call. On my third and final attempt the rep was finally able to get me to a Supervisor. Her name was Julie (operator ID 5IL) and she also said there was nothing she could do about my service and that I would have to make a payment to restore all of my service. OK my complaint here is that, there is no information on my Dish Bill about these PaySite locations and their procedures in recording payments nor is it on the Dish Network website indicating how long it would take to record payments that consumers make via these type of Pay Site locations. I was told by Julie to call PaySite to see what their time frame is on their transactions. So this morning I made that call and spoke with Michelle and was told that my payment was transmitted to Dish Network on Friday January 13 at 3:07PM. So how the H*** was this information not available to the Customer Service Represenatives! I had to make two payments on my account in order to have my service, which is ridiculous. I would not recommend any one making a payment at any of the PaySite/Kiosk locations unless it is 5-10 days prior to your payment due date so that you will not have to go through what I went through and there was no sympathy at all when I called in. I was thankful that I had the funds to make the additional payment, but there those of us out here that are on strict budgets who cannot do this! Dish should be able to adjust their systems to take Reciept and Transaction ID information to accomodate these situations for their customers. The only good point about this entire situation was that Julie gave me 3 Pay Per View movie certificates. That still doesn't make up for the additional payment I had to make! | |
| joe | 1/16/12 |
| The last 3 months I have been having problems with dish network my tv goes black anywhere from 5 to 30 minutes and the sound keeps cutting out I have complain over and over they still have not done anything to fix it and there not willing to help out a loyal customer and on top of all of that when I moved I had them come transfer my stuff to my new place and the guy didn't even do anything he made my nephew do it all and he was even drinking on the job and they said dish network is the best out there what a crock | |
| Brenda Hauser | 1/11/12 |
| need to know if Dish Network Corporation is a tax exempt company. I have a past due bill for $27.00 that was delivered to Dish in South Carolina and the original invoice was paid, but they failed to pay the state tax. If you are a tax emempt company, then I need to get a copy of that information so I can remove this from my accounts. Thank you 336-699-3782, extention 239 | |
| Joe Toscano | 1/10/12 |
| After repeated attempts to resolve a problem with the DVR I am still having problems 6-7 calls to customer and advanced techies no resolution yet. 3 techies replaced 3 receivers and 3 remotes and still same problem. System will try recording w/o me touching the remote. Themes and Search screen comes up I have not touched remote. Receiver will shut down for no reason - no one has touched the remote and the system has not been inactive for 5 hrs. No one at Dish has an answer except to replace the receiver and remote - this does not solve my problem. Techies blame neighbors - Plz my neighbors are on Direct TV - maybe that is were I need to go | |
| twc user | 1/10/12 |
| fucc dish you piece of shit mutherfuckers | |
| Doug | 1/5/12 |
| this company is a rip off i had no funds in the bank so i called explained my situation they said no problem you have till the 6th of january to pay they took the funds early on the 3rd and i received overdraft fees i called them they said go to your bank and get a stament showing that they were at fault and they would refund the funds i did and had the bank fax it over to them now they say theres nothing they can do for me we cant refund anything there worthless fu__king liers beware of these cheating as_ Hol_s a person thats not worth there word is truly a worthless person fairwell dish nazis im cancelling my account and spreding this with everone on the net you bee warned about dishes foul practices | |
| ella | 1/4/12 |
| This company is definitely a rip off. I returned their equipment back in 2010, and was told that everything was received back and was well, to only get a call 2 weeks later stating that i owed them over $200. They are the rudest people and have no phone etiquette. They are very unconcerned about the customer. Really mean people, even at the corpporate office, a rep hung up on me purposely. Please think carefully about using them. | |
| Bob Guess | 12/17/11 |
| After reading all the comments, I see that the 5 star are still very negative to dish network. I will drop dish like in a heartbeat when it becomes to my advantage, because of all their fines that they put in place. The contract that they leave with you is incomplete. When you talk to a rep. the pick bits and pieces from different contracts, slick ads, and the internet to try to justify their outrageous behavior. I have made 5 phone calls to dish and have never talked to so many UNCARING people in my life. All I wanted to do was use dish pause while I was south for the winter and restart the service when I got back home. I knew this would extend my contract for that amount of time, and I was fine with that. The rep said there would be a $5.00 monthly service charge while I was on pause I asked them where in the contract that they left me does it say that ? their response was , it is on the internet. They also want to take away the 2 months credit from me because they call the pause a downgrade of service. They want to extend the contract and still take away the credits. NONE OF THIS is reflected in the contract they left with me. I will be telling everyone I know about how dish treats its customers and anyone that deals with them is a DAMN fool. Learn by all the mistakes of the people who have posted her. PLEASE DON'T REPEAT WHAT WE DID AND DEAL WITH DISH NETWORK, YOU WILL PAY THE PRICE BEYOND WHAT YOU THINK. | |
| Cheryl T | 11/17/11 |
| They are LUCKY to even get one star. Just cancelled our service with Dish - TOO EXPENSIVE! When I called customer service a few weeks ago, asking what could they do on pricing, are they any new plans available, the reps only suggestion was to choose a plan with less channels. What difference does it make any way, 3/4 of the channels were in other languages any way. When I called today to cancel service, they were willing to give me HBO and Cinemax for free along with a $10.00 credit for 6 months. Well, they should have thought about that before I contracted Time Warner Cable. $10.00 doesn't even touch what Time Warner can do. Brandon at Dish said he understands economic times - well, it's not only about economic times, it's about taking full advantage of people. Time Warner has a much better selection and much nicer reps and pricing that beats Dish. | |
| RUKIDDINMEINOHIO | 11/8/11 |
| REPRESENTATIVES ARE UNCARING AND CARE ONLY ABOUT MAKING A COMMISSION FROM WHAT THEY COLLECT...WORST COMPANY THERE IS FOR SATELLITE SERVICE..STICK TO YOUR LOCAL CABLE COMPANIES...WISH I HAD..LEARNED MY LESSON THE HARD WAY...WORST PART IS...I WASNT EVEN LATE!!!!!!! | |
| Yolanda Dixon | 10/26/11 |
| My complaint: after two months, I still have not received the $200 I was charged by DishNetwork for unreturned equipment despite the fact that I still have DishNetwork as my satellite provider. I have called on five different occassion and each time I am told that the refund has been processed and will be received within 3-5 business days. The last two calls I spoke with someone named Megan and someone named John. I am not sure what to do about this matter. I feel they are unwarranted in keeping my $200 because I am still using the equipment they sent the boxes for. Any suggestions? - | |
| complainer | 10/26/11 |
| LIKED THE CHANNEL LINEUP ONLY GOOD ONE IN ALL, THOUGH ITS BEEN ABOUT 4 YEARS AGO. Between them & att, I was charged starting with $90. 1st month, & $248.00 avg. $225 per month after the initial sign-up by telephone with an att representative for basic "Lifeline" phone service, bad internet and service, dial up with a (dsl modem)and 160 channels,was (100 before they changed lineup)(jan.2007)dish package. My total without taxes etc was to be $58.00 per month. When I closed my cable services & told them what I was getting thru att, they told me they were lieing to me. I called & verified everything from start to finish with att reps 3 Different times because of calls for internet service after I just made a contract etc., the AT&T reps verified the services, the price and everybody had it the same as I until the bills started coming in... | |
| Kathy Mayer | 10/26/11 |
| Hear is another one. My husband is a SSG in the U.S.Army. His orders were re issued for fiscal year 2012. Due to an error his actual pay was not scheduled to be in our bank until the 21st of Oct 2011. Dish one was supposed to get an auto pay for the 18th. I called them to re-schedule the payment for the 21 of Oct and they assured me that they would not attempt to pull the bill payment out until then. So what did they do, they went ahead and did it any way, causing an over draft charge. When attempting to rectify it with them they told me that the best they could do is credit us 5.00 a month. All we wanted them to do is subtract the amount that we were charged in overdraft fees. If they had not pulled it out we would have not had any but since they did we were charged for overdraft fees three times. The best part is that they tried to blame because we did not cancel the auto pay option. But if you do that then they will charge you a fee for HD since the free HD for life was part of the Auto Pay contract They didn't even mention that we had to do that. It is a shame. Their service reps are just over paid high pressure people. | |
| buck | 10/13/11 |
| dish network sucks!! They are very rude and unprofesinal, and can not help you in any way, all they want is your money an plenty of it!!!! Been a customer for 5 years and had no complaint till three months ago and now I'm going to change compaines because I'm feed up with their BS. Spent 3 hours on phone and all I got was a very rude woman twice and hung up on 5 times and never got to speak to a supervisor or any one over their head told thier was no way to talk to anybody over their head or was transfered to a supervisor and hung up on, go figure. so dont go with dish network!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 | |
| Stacey Fugate | 10/4/11 |
| We used to have your service. My next door neighbor and I had the same service, Dish Network and we both began to have problems. I called and requested that a tech come and fix the problem or at least try to help us do something. My husband and I went oustide to make sure the dish was okay, nothing was on it or anything. We just happened to notice that our neighbor did not have a dish and there was a splitter on ours with a wire going to his residence. We own our property. Dish Network never ask for permission to do this. We still have the splitter and the witnesses. We have a lawyer who wants the case but I feel like we need an apology. We were talked rude to . We canceled our service after being with you for twenty years and you were going to charge to come and fix the problem. We miss your service more than anything, it is alot better than Direct Tv but they treat us better and are somewhat cheaper. | |
| You worst nightmare | 9/30/11 |
| I encourage dish network to repay all mis led shareholders of blockbuster. It will be absolutely critical to the future success of your company. | |
| Kevin Scott | 9/27/11 |
| Downgraded my service to save $ and tried to make a payment all in one call. The rep told me my balance was $0, and confirmed it 3 times. Service disconnected 2 days later. Supervisor admits employee QH2 made a mistake, yet refuses to turn service back on, really? Do NOT use this sad sack and loot corporation for your service. They are heartless money grubbing thieves who will hold you and your entertainmemt dollars hostage. | |
Evelyn I Landeau  | 9/27/11 |
| I had a service call put in by my husband yesterday. They promptly came out this morning 09/27/2011. The Gentleman called first.Was very courteous,and efficient and taking care of the problem. My issues and complaint came from when I asked about an upgrade on our one receiver,(he had to replace the one we had anyway)and what the extra cost per month would be. He called his office,handed me his phone. And the lady promptly told me that I couldn't do an upgrade as my name was not on the account. Now, my husband asked to get the upgrade. I informed her that the last company,ATT got 4 accounts cancelled under our name as they wouldn't help me with a problem. And that I wouldn't hesitate to cancel dish's account also. She very smuggly told me that I can't cancel the account as it isn't in my name. She was very arrigant. All, I wanted was to upgrade our service with you ,and I get a smart mouth and arrigant employee. When our contract is over we will no longer use your sevice. We may quit it sooner. My husband works all day everyday. The handling of service calls ect and upgrades are left in my capable hands. Except that your dish employee on the phone decided she didn't want our upgrade business and was rude about telling me I wasn't on the account. What is with you people.I would have given you only one star,but the gentleman who came to the house did what he was suppose to do,in an efficient and timely manner. Not his fault the lady on the phone left alot to be desired. Does you company not instruct your employees to be considerate.Gloating over my name not being on the contract was very juvenile. Very dissapointed in your corp rules on accounts. | |
| Tracy Williams | 9/23/11 |
| NEVER EVER GO WITH DISH NETWORK!!!!!!!!!!!!!!!!!! | |
| Eddie Ortiz | 8/21/11 |
| On Friday august 5, 2011, I reached my one year anniversary that I have been a dish network customer in good standing and was told when I first started the service that after a year of having an account in good standing that I could upgrade to a DVR unit. I decided to call dish network customer service and upgrade my current vip211 receiver to a DVR model. When I called customer service I was told that I could receive a DVR upgrade. The rep told me that a Dish network installer would come to my house and install the DVR the following Saturday 6/13/11 and told me that they would be at my residence to install between 8am and noon. I sat at home (like an idiot) waiting for someone to show up with my DVR but no one did. So I called dish customer service again to tell them of this error on their part. When I spoke with them, they told me that the DVR unit was going to be shipped to me via UPS. I was upset that I was sitting like an idiot waiting for someone to show up at my house that never did. So, the DVR was supposed to arrive on 8/17, nothing came. So I called dish customer service representative yet again! According to the customer service representative, the DVR had been delivered to my old address of a year ago not my current one (which is registered with dish). I chatted with yet another rep that told me that they would send the DVR unit next day delivery via ups 8/20. When the unit arrived the next day I opened the box only to find not a DVR but the same receiver that I already had (vip211). I was furious! So, yet again I called the dish customer service representative and told them of yet another mistake dish had made. After explaining the whole story to this guy again, he seemed unconcerned and empathetic to what dish had just put me through. I was just told by the rep that I did not qualify for an upgrade because I had a “prepay account”. All I know is I have been paying my bill on time every month before the payment is due. After this unsympathetic customer service representative told me I could not have a DVR, Again I was livid. Why did DISH put me through all this torment, wasting my time? THAT MORON CEO CLAIMS TO HAVE “AWARD WINNING CUSTOMER SERVICE” well, I would not consider being messed with like this by DISH NETWORK as award winning! | |
| Tamara Graham | 8/22/11 |
| I enjoyed my Dish Service while I had it. However, upon returning the equipment after cancelling my account (I am a single mother and I am not working right now) in boxes that are self-addressed to Dish from Dish....they claimed I didn't send in one of them. I sent them both THE DAY I received the boxes. They attached my bank account and I have been accumulating overdraft fees ever since. I traced the UPS tracking numbers (which was hard because I never got a receipt since the boxes were self=addressed)and BOTH of them were delivered to the same warehouse on the same day. I have had a HORRIBLE time getting DISH to take off the charges, even AFTER they have found the other box. And, they won't pay my overdraft fees. I have had to cancel my card, all my automatic bill pays, etc. because other things became overdrafted.....DISH sucks now. I keep getting billing people on the phone in the Phillipines...my service was here in the U.S.!!! Another thing that irks me!!! I will NEVER recommend DISH to anyone ever again. | |
| CHARLIE ERGAN | 8/30/11 |
| HELLO EVERYONE. WE AT DISH NETWORK LOVE TO LIE AND JERK YOU AROUND WHEN YOU SIGN UP WITH US. PLEASE TELL ALL YOUR FRIENDS. HAVE EVERYONE YOU KNOW COME AND GET SOME BS TODAY. AS YOU CAN SEE FROM ALL THE OTHER POSTS HERE EVERYONE JUST LOVES DISH NETWORK. COME ONE COME ALL AND MAKE ME VERY RICH. AFTER YOU SIGN UP AND START HAVING PROBLEMS WITH YOUR DISH AND EQUIPMENT YOU CAN CALL IN TO THE 1-800 IDIOTS LINE AND YOU CAN TALK TO SOMEONE WHO DOESN'T UNDERSTAND ENGLISH AND CAN BARLEY SPEAK IT THEMSELVES YOU WILL HAVE THE MOST PLEASENT EXPERIENCE WITH US SO PLEASE JOIN TODAY. REMEMBER WE ARE #1 IN CUSTOMER SCREWS!!! THANK YOU | |
| Dish Network is nothing but FRAUDULENT! | 9/2/11 |
| This is the worst company I have ever had the misfortune of dealing with. I received a bill in the mail for $54.00 for internet services. I do NOT even have ANY services with this company! When I called to find out what was going on I was told that they could charge me whatever they want because the computer shows that I have internet. When I told them that was fraud and I would report them and possibly sue they finally took the bill away. But only after getting passed on to 5 different customer reps. All of whom are absolutely incompetent. Now to top it off I am being charged $83.71 for an unreturned modem fee! I told them I would love to send them a modem....if I HAD one! Do yourself a favor and never use this company. Oh wait I didn't even have service with them and I still got screwed over. | |
Richard Horn  | 9/13/11 |
| Dish has always been prompt to fix any and every problem until today. Today their entire site must be down. Six phone numbers that all go to busy tone. Web site that will not load and function. Unable to communicate with them Hello Dish are you out there?????? | |
| Jennifer Smith | 9/15/11 |
| I cannot stand Dish Network....I recently started a contract with them...and it has been hell ever since...first they install my dish incorrectly...so I have been having problems with my television not working...and then they decide to charge me for the techs coming back out to fix what they initially installed incorrectly. Then they increase my monthly bill without notice...then they charge me for a tech that was suppose to come out...but I canceled and I was charged for it. I will never renew my contract with Dish Again | |
| Jim | 8/7/11 |
| Your customer service S---S. fill in the spaces. I is mind boggling how you can even stay in business. I have been hung up on twice today just trying to get an answer. I am tired of talking to "Betty". Now I can see why Direct TV is number one. By the way I have Suffolk Cabelvision in my house. I am trying to get service for my Motor Home. You all must be suffering from Hypoxia no oxygen to the brain being in Colorado too long. By the way how is your stock doing? | |
| James Fritz | 7/15/11 |
| I will never use dish again. Since day one I have had nothing but trouble with my upstairs box. I have tried to talk to a supavisor but they get nasty and hang up on me. Now I am going to try to get ahold of corperate and see If they can do anything. If they refuse to help me I will cancel it and I will not pay the fee for canceling my contract when I am paying for a service that does not work. Buyer beware I would use comcast and run far away from dish. | |
| Colette Parrino | 7/22/11 |
| From the moment that "Dish Network" installed the satellite dish on the "PEAK" of my house (here in SW Florida), I knew we were in trouble! It only went down from there. They wanted to charge us an additional installation fee for having to have one of their guys come out and move the very wobbly, shoddy job of the first a$$hole that installed the dish where it cerntainly would have blown off and caused more damage to our brand new roof and surrounding houses. Any slight wind, rain or cloud cover caused the service to stop! Constant outages! NO CUSTOMER SERVICE! | |
| KLK | 8/3/11 |
| Can't believe this! Dish Network started withdrawing $115 out of our checking account almost 6 months after cancelling the service!!!! By the time I realized what was happening, it was months later. Now we are fighting to get $740 refunded. They had no authorization to take this money...the services were CANCELLED and the account was fully up to date. I am warning everyone I know...do NOT ever give them your bank account information! | |
| Kevin Warren | 7/28/11 |
| Dear Mr. Ergen: After greater than 10 years of receiving your service, we are leaving DISH network. On 7/27/2011, my husband contacted Dish network to inquire about internet service. He gave no authorization for signing up for anything, just wanting information. By 7/28/2011 a.m. $203.15 was withdrawn from our checking account from a company called Clear. We have never given authorization for anyone to withdrawl money from our account, in fact we don't understand how Dish could legally give our account number to another company without our approval or even awareness. We have been attempting to retreive our $203.15 back, however, when we called Dish we were told "we did not do anything" and would not even get a supervisor on the phone to help our situation. We need someone from Dish to help us retreive our $203.15 back as soon as possible! Kevin Warren 602 Pinecreek Drive North Aurora, IL 60542 | |
| Phyllis | 7/28/11 |
| I wish it was a 0 star rating. 1 star is too high of a number for their customer service. I contact Dish network on 7/28/11 informing them my remote control does not work after approx 30 minutes of troubleshooting the tech informed me I will receive a remote in approx 5 days. This means I am unable to change the channel on my TV for 5 days. I requested overnight shipment I was then advised it would cost me $20. I ask to speak with someone else who may be able to assist me, I was transferred to another rep who held me on the phone then advise me they can down grade my service if I like. At this point I am more than furious especially since my call was for a non working remote and not service downgrade. at which point I asked to speak with a supervisor here's the kicker the supervisor said his name was John JW5 and I don't understand the overnight policy so I should have a remote by Tuesday or Wednesday, which is true to the 5 day quote, here we go again may I speak to your supervisor and what is his name I asked his name is Jonathan, oh really I added Jonathan same name you gave me as your name what is his operator number I asked, john gave me Jonathan WY1 but he's not here and he will not be back until August 8th at which time you should have your remote. WOW I said what is your corporate office number? John JW5 told me there is no number to our corporate office you can find us on the web. I hate, hate, hate dish network the only customer service that works with that company is if you are engaging in processing a payment other than that they have nice reps that absolutely does not service their customers. | |
| Lillian Felix | 6/22/11 |
| I was going to complain about a few things, but obviously everyone else is having the same problems as I! Geez, what a surprise! THIEVES and LIARS! They told me I'd get my money back in 3 days since I had cancelled my service before the installation, it's been a week already and of course, you all guessed it,,,,NOTHING! I can't believe that even in this economy companies like these have the guts to scam decent honest hard working people! Thank God for KARMA! And if anyone needs to get a hold of me, like maybe the CORPORATE OFFICE, because they would like to maybe, I don't know uummmmmm, want to HELP, my email address is lilliansf87@yahoo.com! | |
| Robert Griffith II | 6/19/11 |
| They screwed us over on all our programming. They set the account for prepay which means we cannot watch any pay per view unless we have money right then. They also set the programming for a plan that we did not ask for, which happened to be the cheapest so we are not getting the channels we ordered. When we called to complain, we were told that if we wanted those channels we have to prepay for the account upgrade even though it was their mistake to begin with. If I was to do this all over again with the money I had to pay to start my service, which was 207.00, I would not go with Dish Network. They are nothing but a SCAM. | |
| Warning! | 6/6/11 |
| LOOK ELSEWHERE FOR SERVIE!!! Luckily I did not get Dish installed. I scheduled an appointment for 12pm-5pm and was told someone would call between 12pm-1pm and give me an estimate. No one called and it was after 5pm (after the window they gave me). I called twice prior to this and was promised I would be contacted shortly. During the third call, I spoke to a supervisor. I was basically told there was nothing she could do. I could either wait or reschedule and go through the same thing again. In the mean time, the tech called and said he was done for the day a while ago, got called back to work, and just received my work order?!?! This was around 5:25pm. They knew a tech would not arrive by 5pm and did not contact me. The tech would be at my house around 6pm and said it takes 1-3 hours to install and possibly 4 if there are many problems. He may finish at 10pm?!?! This is a weeknight and is totally unacceptable. I contacted the excutive customer service department (888-826-8137). Explained my situation and was told I would receive priority installation (whatever that means). That rep would call me at 8am on my rescheduled date. I would also recieve a call giving me an ETA of the technician (I should receive 2 calls). 9am comes, and can you guess what? No one called! I called and talked to another rep and was told someone from the local dispatch office will contact me within 30 minutes. She was able to give the rep that was supposed to call me a message to call me. He called!!! He said he was going to call, but didn't because he was waiting for more info. I would have been satisfied if he called even if he didn't have any info! I expressed many times during our prior conversation how I understand that there are delays, but what annoyed me was not being contacted. Each time I had to initiate the call! I asked to speak to his supervisor. The moment she came on the phone she had an attitude. She was very rude and was less informed than the previous person I spoke with. She basically told me there was nothing she could do. I told her I don't want the service and to cancel my order. Almost an hour later, the tech calls me and says he'll be out in 1-1/2 hours. He was unaware of my cancellation. I then received another call from the local dispatch. She said the local office was not aware of my cancellation! I'm not even a customer and received this kind of treatment. This is a company that I DO NOT want to do business with. I'd be crazy to lock into a two year agreement with them!!! | |
| Danny Blizzard | 6/4/11 |
| I HOPE THIS LETTER GETS INTO THE HANDS OF SOMEONE WHO CARES Mr Ergen. I watched you on TV telling everybody that you wanted to know that your company was fair to it's customers. Well I am here to tell you that it sure was by far not fair to me and my wife. We work hard and I am self-employed and right now we are struggling to make ends meet with the economy the way it is. I am not working but about half as much as I used to because construction is so bad. This is why when a company such as yours ask you to become a customer you want them to do as they say. When we contacted the people about our service we were told that we would get free for life HD and we would get sho time for 3 months free. The sales person ask me for a credit card and I told the gentleman that I do not make payments by credit card. He told me that was only incase that I would not pay my bill. Well I said ok. I ask him if my credit card would be charged every month and he said that it would not. Well guess what it did, And I had only had my service for two weeks. Now because I want to pay my bill by phone or check like I especially ask if I could do, they tell me I will lose all my free things and I think that is wrong. I found out today that when I signed that little black box that I was signing a contract and was not told about that either. I was led to believe that I was signing just to show proof of installation. Someone needs to tell folks these things instead of just asking them to sign a black box with nothing on it for you to see. When I tell a customer of mine something wrong I make it right if possible but I have been treated badly by your company. They have even hung the phone up in my face. Everyone I have talked to pretty much tells me I am wrong and DISH is right but I don't think so. There has been nothing even close to what my wife and I were told. I think it is bad when a company is misrespresented but worse when they just flat out tell their customers that they have to take what they got like it or not. Well I am not very happy with dish right now . Come to think of it not happy at all with the customer service. I am glad that I don't feel the way that dish does toward their customers, because if I did I would really be out of work. I guess I am stuck with dish for awhile but I will never have dish as my TV service again once I am out of this. It is bad for people like myself that things are so hard to come by to have things forced upon them, but I guess that will always be the way of the world. Just adding a few words more. It is now 6-4-11 and just got off the phone with a customer service rep and as before we were railroaded again. Your people are notconcerned about the customeronly themselves and your well being. Well one thing for sure this is the worst deal that I have ever been delt and if there was any way I could I would drop your service immediately.Sorry to say tho that with such poor info to customer that we are now stuck with this poor service for 2 years. Danny Blizzard 5127 Highpoint ct Nashville NC 27856 phone # 252-290-0299 THANK YOU FOR YOUR TIME | |
| MJ | 5/15/11 |
| Had problems with Dish from installiaton on, was charged every month for something I wasn't getting,called and called then I moved to a subsidized housing a yr ago April 2010,they do not allow "satellite" to be installed here.Dish said I still had to pay until my agreemnt was up even though I could not have Dish.That was a yr. ago in April of this yr 2011,I paid $10.50 mo for 13mos, ok, nothing said about returning equipment all this time(a yr)I gave the receiver to maintenance man,who was going to give it to Dish tech.About 4wks.ago, the UPS brings this box,and it says I am to return the equipement(which I don't have any more)and wants me( an 80yr old Senior Citizen to climb up on the roof)and get the LNBF and switch.Sorry I don't even live there any more not even in the same City.Was told if I don't return it, could cost me any where from $100.00 to $400.00(which I can't afford)I am mailing my complaint to BBB tomorrow,which I understand they have 13,965 already,plus a pending government action suit.I also have a call in to the Attorney General's office,and contacting my Attorney first thing tomorrow.Now they are calling my cell# and saying they will charge my credit card.These People need to be OUT OF BUSINESS SOON. They are nothing but a bunch of rude,people,one tells you one thing another something else.Sorry I wouldn't recommend D-I-S-H to my worst enemy.These are the worst people I have EVER tried to deal with.I have talked to Billing numerous times,talked to Supervisor does not do any good to talk to any one at the Co.I am tierd of them Harrasing me,time to do something about it People. | |
| Denise Marts | 5/17/11 |
| Our Dish went out they sent us a new box because it was bad. We sent it back, they said they didn't get it. I used the service that they provided to return it. They said they didn't get it so they charged us $200? for the box plus $90 something for our bill. Now they said they credited the 200 back but they put it on our account instead of back in our checking account. Sounds to me like they could make quite a bit of interest on the money that they charge people for the boxes that they say they never get since they have millions of customers. Maybe 48 Hours or 60 Minutes needs to investigate their practices. In addition, I have asked for the last 2 years for them to send me a paper bill, but they can't. We have to view our bill on the T.V. Every bill we get is different, I don't think in more than 2 years we have ever had the same bill. My husband spent over 1 1/2 hours on the phone yesterday and I have spent more than 1 hour on the phone with them today. The first guy that I spoke to today said I could get a paper bill, does anybody there know what they are doing? I WANT MY MONEY NOW!!!!!!!!!!!!!!!!!!!!!!! | |
| | 5/6/11 |
| Be aware when you sign up for dish network. I have learned today read your contract or have the rep tell you everything you need to know. I am without DIY network which my wife loves to watch. Contacted corporate and no one was able to help me at all. I regret going with dish network and I am stuck with this contract. If wife let me cancel I would do it in a second. Hope this will help others to get services that they want. | |
| Really feed up | 5/9/11 |
| Wow, thought I was losing my mind. Everything everyone has wrote about happened to me as well. How frustrating, your common corporate criminal. Thow can a company scam so many people and we tge customers suffer. I was lying down when my conversation with tge csr came to move and how ol was going to get this resolved, when like one pod the people said earlier corporate is tge way to go. So I looked up through google the corporate number and ten across this. Just gave one thing to say, I'm sickened by this. Locked on rate....oh wait we can change the price author notice...huh...really...I'm I the only one in this phone conversation with sense. Well I'm getting to the bottom pod this. | |
| VeryDissatisfied | 5/10/11 |
| I had called back in Janurary to diconnect my service. Before, I could tell the lady that I owned my own equipment, she went through the spiel about the box coming and all that stuff. I told her she put me on hold for 20 minutes, came back and said that her supervisor had looked at my account and aplologized I did purchase my equipment. She told me that thebox may come anyway because he was automatically sent to all disconnections. I did receive the box in about two weeks. I called the girl told me that it showed on the account that I had purchased and that she had made a note on my account and read it to me. It stated everything that I had previously mentioned. A month later I got a bill for $294.25 and call spoke with operator number XJ3 he said that he saw the notes on account and that a supervisor had approved the equipment was bought. He would send in a adjustment form and everything should be good. Today 5/10/11 I received another bill stating that my account was late for $294.25 called and spoke withoperator number BW3 and he needs to learn some customer service-so unproffessional. He acted as though I did not want to pay and that this was my fault and then he said that on my account they said that I leased the equipment(never in the almost 3 years that I had service did I ever pay a lease payment) but then he proceeded to tell me that they was nothing for me to do but pay it. Well all I had done was what the other 3 people had told me to-the conversation got heated. Prior to this remember when I called last month I changed my address and phone number to the current if I was trying to not pay then why would I have bothered. Also if this status on my account had changed why had noone called me or emailed me. That was the reason of updating my contact information. I repeatedly asked for a supervisor did not want to talk to him and he would keep coming back to the phone saying he was coming for like 20 minutes and then said I was being transferred to the supervisor, magically I got disconnected. I called back and got operator MGL (Janice)she said that the notes on the account showed that I leased it but could not tell me why I never paid a lease payment. She was very nice nad helpful, she had to reissue a box and I have to send it back, but take it to the UPS store because it is my second one-once again was told that the other box was no good I did not need it-now I have to use my gas and time to take it to a UPS store to have this matter taken care of. That is not the way to do business. Also tell your customers something for almost 5 months and then change it. Now the question is if this was reported to my credit saying that I was late-Dish Network needs to let them know that is was a mictake on their part look at my credit history for the whole time I had account-I do not believe in screwing people over I try my best to do the right thing. From the looks of it Dish Network does not believe in standards. I just wish that I knew a business would want to handle situations like this. | |
| Erin | 4/28/11 |
| Dish network has a great scam going on! and it sounds like more than one. I am being charged for PPV movies that were never actually ordered or watched. last year I received a bill for over $100 in pay per view movies. ranging from july through oct. all on one bill. when I inquiired I was told that they billed when they reached a certain $ amount. I argued that we had not ordered these, had not gotten these, or watched any of these. I was told that they were in fact ordered from my receiver. when I went home that night I tryed to order a movie using my remote, it told me that we would have to call in to order this movieor to connect a phone line to my receiver. which we did not. I tried this a second time just to be sure that it would not work and again it did not work. so I called dish and they told me they could only credit a couple of the movies. I had the credit amount of my account changed to $0 so that no more movies could be charged. then 4 months later I am being billed for the 2 attempts I made to see if it would work. I would have discontinued my service if not tfor the cancellation fees, etc. at this point I am going to let them cancel my service. going to file a complaint with the BBB. Thier customer service representatives are rude and very unproffesional. one said to me "I don't care" and then got me a supervisor. they were unwilling to help me as well and after several attempts on the phone to resolve this I am still left with a bill that is not mine and a service I no longer wish to have. | |
| RONALD MAURICE | 5/2/11 |
| I TRIED TO CANCEL MY SUBSCRIPTION TO DISH ON THE PHONE BUT WAS QUESTIONED FOR OVER 15 MIN . THEN TRANSFERED AND WAS HUNG UP ON. WHEN I TRIED THE SECOND TIME I WAS GIVEN INFO THAT I WAS NOT GIVEN WHEN I SIGNED UP. ALSO WAS NOT GIVEN FULL DISCLOSURE WHEN I SIGN UP BY YOUR REP I AM NOTIFING YOU TODAY 2 MAY 2011 I DO NOT WANT TO CONTINUE WITH YOUR SERVICE EFFECTIVE IMMEDIATELY. | |
| Heather Bull | 5/3/11 |
This is a horrible horrible company! They do not show up when they are supposed to the customer service is poor. The headquarters should contact the sompany SuddenLink and find out how they can be the best in East Tx. Do not go with this company!!! | |
| Kelly Polski | 4/9/11 |
| DO NOT GET YOUR SATELLITE FROM THIS COMPANY!! I have been hung up on many times times by customer service when things are not agreed upon. Always write down their employee number or letters. Since I signed up for HD for life, I have been getting constant charges for pay per view movies that we have never ordered. We have never ordered a movie from the start of our account years ago. They say they will remove the charges, but it never happens. Wonder if their doing this to everyone. Can you imagine the money it would bring in for the people that dont pay attention and just pay the bill!!Also, dont take a day off work during the week if you need something done because I was told I would have a tech out between noon and three and he came at seven but they certainly werent willing to get rid of the service call fee or the time you lost at work. Thank god there are there other companies out there!!! | |
| Chris Anton | 3/28/11 |
| I have been trying to get Dish installed in my apartment but no one has been able to assist me. They told me that there is a 90 day hold on the apartment complex even though I can prove I just moved into the apartment. Everyone in my office is hearing me try to get this set up and I am making sure all my friends and family know how awful Dish is. | |
| C Parker | 3/25/11 |
| Following is an email I sent this morning: Charles W. Ergen President and CEO DISH Network Corporation 9601 S. Meridian Boulevard Englewood, CO 80112 Dear Mr. Ergen: As a fairly recent customer of DISH Network since August 14, 2010, and a former DirecTV customer, I would like to inform you of my experience with your company thus far. With DirecTV, I was tired of the ever-increasing monthly charges for their satellite service and the outages that I was experiencing. This prompted me to look elsewhere for less costly and improved television reception. At the time, DISH Network had a promotion running that stated I could ‘lock-in’ a monthly rate for a 12-month period with a 2-year contract. As it turns out, this is a misrepresentation. When I called the DISH customer service department on February 1, 2011, to make sure I would not be charged for the ‘Service Plan’ after my initial 6-month period, that is when I was told that my monthly fees would be increasing. When I explained that I signed up for the 2-year contract with a 12-month price guarantee I was told that DISH Network does not offer any such guarantee but I could receive a $5.00 a month credit for the next 6 months. Essentially I was left with the impression that I was lured in to using the services of DISH Network under false pretenses. When I reported a problem to your first-tier customer service department this morning, and after going through the over-the-phone troubleshooting that did not work, I was told that I would have to pay an extra fee of $95.00 for a technician to come to my house to determine the problem with YOUR equipment – which leads me to another bone of contention that I will address: Why should I have to pay for a ‘Service Plan’ for equipment that does not belong to me? Since it is the property of DISH Network, should you not guarantee that any equipment you provide me with will be functioning properly or you will replace it at your expense? When I am paying a monthly fee for a service and the use of the company’s equipment, the expectation is that it will be fully functional and operational. Sadly, this is not the case. You are quick to charge us for problems that occur due to your equipment but will in no circumstance credit your customers for any ‘interruption in service’ or downtime that we experience. (By the way, as it turns out, I have far more outages with DISH than I ever had with DirecTV). When I stated that maybe I needed to terminate my service with DISH I was also told that not only would I have to pay $17.50 a month for the remainder of my contract, which amounts to $280.00, but I also would have to pay for the ‘HD Free-For-Life’ portion, which brings the amount to the “maximum cancellation fee” of $420.00. Since the “life” of my agreement ends when I cancel the contract, my belief is that to that point I should not have to pay anything extra for the HD portion. After reviewing complaints from other dissatisfied users of the DISH Network service, it appears as though this is probably the way your corporation makes most of its revenue. In effect, this is akin to holding customers’ bank accounts hostage and making us buy out of a service that we no longer wish to receive. Unfortunately, this seems to be the way that most corporations operate these days. Needless to say, I am very disappointed and would not consider using the services of DISH Network ever again, nor will I recommend it to anyone. Just ANOTHER unhappy customer. | |
| Andrew | 3/24/11 |
| I use to work for Dish Network and I must say that they are the scum of the earth. I live in an apartment and was forced to pay for their services in order to keep my job...but that wasnt the worst of it, i couldnt get a signal at my apartment and was told to pay for it anyway and put the receiver in my closet. Luckily for me I never signed a contract because when i Quit(due to the horrible hours(til midnight every thursday thru monday) and pay(they shorted me every month)) i told them to cancel my "services" and account because i shouldnt have had one. they said okay, and said i can keep the receiver because it was a "cheap box"....turns out they never cancelled my account and were trying to charge hundreds of dollars for services and i've never even had a satellite dish. Charlie can go **** himself, everyone will have AT&T and Verizon Fiberoptic Cable soon. | |
| Brian | 3/12/11 |
| Dish lied to me the very first day we got their services. We got the 24.99 packages and when asked about specific channels said we had them. When he left found out we didn't we could not stop our contract even though it was only a day. Then we went to 54.99 which was the cost of the channels we thought we had. Now not even six months into contract it is now 71.00We were suppose to be locked in yeah right I was rudley told to read my contract that they can change prices when ever they want. I call this misrepresentation or out and out lie. I'm going to try corporate and see what they say but I too will make sure people know that they will rip you off. I'm also going to report to the FCC. | |
| john | 3/11/11 |
| I have nothing but problems with my dish network since I had it installed three months ago. Four times I have had complete signal loss. Last time was tonight. Friday evening. Talked with people for over 1hr to find out a tech will have to come out but not until monday. Talked with supervisor and she was very very rude and would not credit my account for time that I will not be getting. Then she hung up on me. I would like to have a number of someone at headquarters so that I can discuss this matter. Really disappointed in Dish Network. Agree with everyone above. | |
| Floyd | 3/8/11 |
| " WARNING: DISH NETWORK SPEAKS WITH FORKED TOUNGUES AND FALSE ADVERTISING" Lied to by Dish Network. Have not had TV for 5 years. Decided to go with Dish. Bought the advertised plan of 24.99 for the first 12 months with 2 year agreement. Have only had it for 3 months and was notified of a $5 increase effective February 2011. Contacted customer service and was told that they can raise fees anytime. I told them of the 12 month agreement and said I had their flyer in front of me that ordered their service off from. I was told that that was only an advertisement and did not mean anything. They stated that the new price would be good till 2013. I asked them as to how I could believe them on that when they have already lied to me on my current subscription. I also got the same response from a supervisor and also the loyalty department. I informed them that this was a very unprofessional way to run a business and also not a way to treat a customer. They appeared to not be concerned. They cited price increases, however the increase notice did not increase the fees of all plans. Again warning to all. will be contacted my Attorney General office and also attempt to place an editorial in local papers to address their misleading and outright false advertising. | |
| Andrea Jones | 2/25/11 |
| Sorry but the services have been poor everytime I try and contact a supervisor. So now I have to bring a few things to the corporate attention. I have been tryn my best to keep my service with dish network, but everytime I have an issue with the services, theres never no one to help me. I need to contact the corporate office asap so that i can continue my service. I need to explain issues Iv'e had so I can get on with my service with you guys. When I ask the supervisor if I could call back and speak with someone else because he said he wasn't going to put me through, he told me he was going to make a note on my account to make sure dont no one else help me. Please send me the phone number and address. thanks for your time. | |
| Freddie Harris | 1/15/11 |
| For the second week, we have been unable to watch the NFL play offs on FOX because dish network has been unable to react a contract dispute. Dish Network is alleging that the local affliates are demanding an increase of 730% to allow dish network to provide local programming. I was told that I cannot cancel my contract. At the end of my contract I will never subscribe to dish network again. I will tell everyone I know of my experience and hopefully they will never become dish network customers. | |
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