889 Reviews For Directv Headquarters & Corporate Office

Horrible Customer Service

Extensive waiting on hold and multiple transfers only to be hung up on. This is not the type of company I would ever do business with again.

billing

This company should all go to custer service...been with them for 8 years and the last two have been terrible..raising prices changing prices without you knowing until you get your bill. Go with Dish not direct tv

I think the service sucks in my area .talk to a supervisor an he acted like he could give a dam that my service was out .he said get to you when we get to you .have been having the same 775 problem ever cents they put the upgrade in .they want get a refer from me

NEW CUSTOMER

Awful company I would never recommend to any one stay away from this company.

billing

we paiod the bill and tv still shut off

Come ons

Ads proclaim one price, reality is something higher. Difficult to work with the over pushy customer relations people. Take very good notes, get names of staff and time of call. they must have learned the sales pitch from as seen on tv people. Shame on them

Nothing done!

Gave a a "regular" box but failed to tell me it did not have HDMI port so now I'm stuck with a new tv only using 480i!! No customer service at all. They want me to pay 350 for the upgraded boxed!!

Installation Schedule

Called to find out about my installation schedule and no one at Directv can call their Dispatch center to find out anything. They say they do not have phone numbers only electronic internal communication. Keep being told installation schedule is locked out to them. If they cannot see the schedule then who can?

Service

I have found out that you only give "refurbished" equipment to customers, even new customer; also not the latest equipment. This is done without customer knowledge. After my experience I would never recommend Directv to anyone!

Bad service

Direct tv use to be a good company. With a decent customer service now i can tell is one of the worst there is. They use to take care of problems righ away now they have you wait over 15 mnts just to see if you can talk with a surpervisor. Not to menstion they not take accountability for their action and words. Very disapointed.

bull shit company

this company is a total repoff stole my money off my account and the bill wasnt even mines hope this compant burn and hell!!!!!!!!!!!!!!!!!!

bad ratings

Directv needs to go another direction. The customer service is the pits. They need to learn their jobs because all they do is transfer from one place to another. People do not need to transfer from one area to another. It is unfair. They need people that speak english and understand them better. You can't have a person on phone for three to four hours. It is not the way to keep a business going. The reviews are really bad with Directv. They need to make the business better. If they keep doing what they are doing they will lose customers. This is not good.

right now directv sucks

service and billing

The worst service I have ever seen. Been since July trying to get my bill correct never ever again will I be a customer. Be ware of the bundle package with Century Link . Average time on phone trying to get bill correct is 2 plus hours everytime and you still get no results.

Wrong Wrong Wrong

Direct TV is full of it. They add charges that aren't yours. I'm ready for the class action suit. They have Trippled my bill, from one month to the next. I called customer service, to be on the phone from 7:11pm. until 9:52pm. Until they finally hung up on me. Customer service had me holding on for over 45mins. Then I realized I didn't here any more music. I will be calling the Corporate Offices tomorrow and writing review. My bill went from $180+ with NFL ticket and Starz, to $497.00, for 2 months.

Worst service EVER !

Direct TV has the worst customer service ever,They Lie to you To get the account.i made a complaint and wanted them to listen to the (The recorded conversation ) I had when joining because the lied about what I'd. Be getting.its. Been two months serval complaints . And no action .......This place will fall soon.im sure please spread the word.

poor everything

have direct less then three months and have nothing but problems . the representitives are compete idiots and they are taking money our of my account when they are not supposed to . they need a class action lawsuit brought . am going to be going back to dish. let them try to get early termination money out of me.

lies

my receiver quit and directv said they would overnight one. one week later no receiver. they will not contact fed x they want me to do that.

Poor Customer Service

I can't begin to explain in this little box the grief I have gone through with you guys. The poorest customer service I have ever had. I am writing to the President to share my experience and see what happens. There's just not room in this box to chronicle my experience.

No fast forward past comercials

Direct tv selling out to advertisers Time to stop throwing money to sell outs I hear apple tv is pretty good.Trust me I am looking...Not letting us the customer fast forward past commercials on shows recorded

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