2230 E. Imperial Hwy El Segundo, CA 90245
(310)964-5000
Reviews For Directv Corporate Office
Carolyn Perry  | 5/8/12 |
| I am not unhappy with the technical service of Direct TV, but I am appalled by the lack of anything of quality to watch on TV, most of all on the cable channels to justify the cost of all the bells and whistles that do not make up for quality content. I spent the weekend in bed with a nasty cold too uncomfortable even to crack a book, so I turned on the TV set and surfed the channels for hours trying to find something worth watching. Who would ever consider programs on fat brides' dresses would be the subject of a channel titled The Learning Channel or that IFC/Sundance would schedule the Three Stooges? I enjoy foreign movies and some documentaries (though not on giant trucks or brothels), and I don't understand why boxing takes up channel space on HBO rather than being programmed on one of the sports channels for those who enjoy this kind of "sport." One of my favorite channels, Ovation, is never even listed in the LA Times TV scheduling and even here the quality is deteriorating. I watch the Classic Arts programming on KCET in the early morning hours to enjoy a little culture which was once a regular part of the few channels then available, and I am delighted to be re-watching "I Claudius" on KCET which stands up amazingly well after more than 30 years. I know this is not your fault, but it sure takes the fun out of just randomly turning on the set to surf for something of interest that does not insult one's intelligence. carolyntperry@hotmail.com | |
james  | 5/8/12 |
| yall say your #1 in customer service but your not. I had two managers lie to me and a superviser hang up on me. And know one tries to help they just apologies. | |
| szamora | 5/21/12 |
| after reading the propblems that everyone else is having I'm not sure if it will do any good for me to say anything, my issues are the same as everyone else, poor customer service and the inability for the custumer service department to work with us "the customer" if we all decided to cancel our service and go elsewhere, maybe then someone will listen, from the person in India or whereever is that they are taking calls nowadays, it does not do any good they all have the same pages that they all read from, when I called on saturday, the supervisor (Tim)if that is his real name, is probably the same guy from the credit card commercial, but anyway he said That since they are not flexible with the service times, that I should contact a friend or someone else to be at my house for then to come and look at the equipment because thay have set hours and are not willing to accomedate anyone with their service calls, I guest since they already have our money who cares right? I told this guy that for everyday this week that I have the same issue I will deduct a percentage of the bill until the issues are taking care of. DirecTV should stop making commercials about taking care of their customers and spend the money on educating their management team and employees, to listen to the Voice of their customers and fix the problems, that for what I read are the same for everyone. | |
| nicole harris | 5/14/12 |
| Direct tv reps were in walmarrt and I sighened up. I was seated with the rep for over a hr becouse I told her I had a reading dissability and need extra help. she said ok and told me i can cancel anytime withinn in the yr but she failed to tell me about a 360 cancelation fee if i cancel. so i moved before the yr was up and cancelled my service i then recieved a 360 bill. when i called the companie and explained all this to them they said they are sorry buit cant help me. i feel they took advantage of my disabiliaty and if anyone has a email to corporate please email it to me randi0908@yahoo. Thank You! I WILL NEVER REFERR A PERSON TO THEM | |
| B Parliman | 5/15/12 |
| I too am amongst all these people who totally disike Direct TV. I am looking forward to telling the just where to go 1year from today when my supposedl contract expires with them on may 15 2013. I was under the impression when I signed up with them it was for 1 year while awaiting the new System Prisim to be in my area, which it still is not, and when I called Direct TV re other problems they not so kindly told me I was stuck for 2 yrs. Now I see their new commercials who they think are attacking viewers who have not chosen them? These commercials are tasteless, tacky and insulting only to we the people who have made the disicion to use Direct TV. You know the ones I mean, having a grandchild with a dog collar. That is us. They hold the collar. The guy who lost his eye. Again that is us. We couldn't see what we were getting into. Selling your hair in Vegas. I live in Vegas and wouldn't sell? Just imagine! Last night there was a new one about blowing up a building. Again just imagine what building. If the idiots who have been producing these commercials spent some time improving their product in areas like their program guide with accurate information instead of mocking their own customers I think people would begin to have a little faith. They only know how in insert no info available, unknown or title unavailable. Why should you know when the first showing was or who's staring in it. Oh yeah just check your issue of TV Guide. Come on Direct TV. Get real. Other providers have for yeas now. | |
| ileana | 5/16/12 |
| I am a client with direct TV for one year and a half. They charge me on 5/11/2012 $1024.88 on my debit card. That was a unauthorized charge and they agree with that after i was on the phone for 4 and a half hours. Also faxing paper work to their financial services. They made a lot of mess with my bank account causing me to overdraft multiple times. I spoke with Juan the supervisor and he was horrible talking over me. I request to have this month free because i didn't have money to pay the bill because the said the money wouldn't be reimburse until ten days. In my opinion, this provider has no customer service and multiple complaints against them. It would be wise to stay away from this company and save yourself a massive headache.I am waiting for October so my contract will be up and then i can switch to somebody i will enjoy | |
| tony beebe | 5/19/12 |
| Direct tv is trash the suck in every way me and my wife had direct pay set up and they failed to take it out got shut off twice we have almost no time to check are account so we didn't know the last time we didn't even bother turning them back on cause they wanted a reactive fee and in winter I had to go on my roof and wipe off less then a half inch of snow to get it to work agin. So a few months go by after the shut off we notice a huge change in are account cause it was over drafted by a large amount it was direct tv with out notice they with drew 969 bucks from are account with out any notice letter nothing it funny how they can make the effort to take that much out but not take are monthly bill. But back ti the story we contacted thrm and tried to get it fixed before we ended up with a bunch of fees from are bank they said they can't cancel the transaction witch is pending after we worked out the bull charges and told use we will get everything but 180 back it has been a week now still no money back and my draft fees are stacking up called them many times and got bad service from them even had to talk to a lot of people from other countries witch I'm in the USA thanks for helping out are economy. But all said and done I'm still waiting for my money and get no help from your company. I'm giving it till Monday and if nothing is done I'm filing a class act law suit on d tv cause I'm already sitting on 300 in over draft fees and it was caused from your company's mistake and you just don't seem to care. | |
| randy | 5/20/12 |
| From day one when i was "SET UP WITH DIRECT TV" the bull shit started. I started with a package from Satton Marketing, Sencer was the sales person at my house. I was told Id have free H D for life Choice xtra for 34.99 hd for life dvr for 7.00 for four t.v.'s total cost of 60.00 per month before tax, I still have the carbon copy as proof. ever since that day ive been screwed and my bill has never been that little. so each month id call and id get the same bull excuses from the non english speaking cant understand reps that say the same crap as the last months person i talked to. direct t.v. is the worst and most lieing company i have ever had to deal with in my life and wish tha i never switched from dish......... youall suck | |
| Amar Shrestha | 4/23/12 |
| The worst mistake I ever made. Having Direct tv was a bad bad bad deal for me... I just graduated and have to move and I can't have dish there... But my roommates still wanted to have the stupied service...I tried to change the service to my roommates name but can't do they want me to cancel it pay the $360 fine for early termination and again take service for two years under my roommates name... Why the hell would anyone do that... I am in such a condition that I can't pay the money and don't know what to do now...I would not recommend Direct TV to anyone at all the the customer service is not at all helpful... Never will I take any service with this company no matter where and what situation I am in...they just lost one more customer.... I dont have a option to give them negative so just one star.... Poor poor poor poor customer relation and service ... Please people don't event try using this companies service... This is the only company I have wrote a review about. All my life and m extremely serious about it..... amar_shrestha@hotmail.com | |
| Robert Wallingford | 5/2/12 |
| 18 pages of how bad your company is!!!! You need to do something !! I will never recoment Direct TV you stink. We have had your service for sooooo long as our satilite would go in and out during shows and continually be serching for signal as our rates keep going up as if your service was also, not, yet we hung in there. Now we moved and changed to Xfinity (love it) no satilite no problems. We paid our last expensive bill got a notice of a 0 balance. Then a few weeks later we got a bill for 9.99 from Direct TV from an address we had in 2008. Evedintly they did not charge us for two movies back then and it showed up on a card that was in the box so now thay are going to charge us. It's not the 10 bucks it's the principal and lack of customer appreciation. Does the statue of limitations apply here? Nickle and dime shows how much thay are hurting. GO COMCAST XFINITY I WILL PROMOTE YOU ALL I CAN AND TELL MY STORY> | |
| terry l gagatko | 4/30/12 |
| my wife called to get a repairman to come and fix our satelite connection for our tv. we pay to much already for the service and it kepts going up ! your company owns the satelite and gets payed by all these other companies to use it and still you keep charging more! now you promise the best customer service over everyone but we have to go with out your high dollar satelite for three weeks because your techs can't do anything after 4:00 pm !you know i'm a truck driver by trade and if i couldn't work past 4:00 pm the companies i worked for would of gone broke !!!! if this is the great customer service that you promise then i'm sorry for you and your employies . to bad everyone got money hungry and to hell with the customers that pay your salaries and wages! KEEP UP THE GREAT WORK MAYBE SOME DAY YOU'LL BE LIKE US AND GET PISSED OFF AT PEOPLE JUST LIKE YOUR COMPANY THAT PROMISE EVERYTHING AND DO NOTHING BUT LIE! | |
| Ethel | 4/9/12 |
| I had been a long time customer, however I moved and I requested a move. The gal on the phone said they would send a new box just in case mine was bad. they came and said my box was old and not working right, he said it was an exchange box for box and no charges and when he was done there was a contract that said no charges or an extended contract. the contract said they brought two boxes so I lined it out and wrote that I had only received 1 box. and signed it. they just kept jacking me around saying I owed this and that, I finally told them to just cancel my service that I didn't want to deal with people who could not be honest, so then they said well now you owe 180.00 for early cancel. They said I had an extra year, I told the lady that I had the contract in my hand and read them what it said and she still said I owed it. So I guess they don't have to honor a contract that says in writing that no contract had taken place. Pass the word around so they will get their act together. | |
| Frustrated Citizen of United States | 4/3/12 |
| In my opinion, the reason that DirecTV’s customer service has become so bad is because they are reading off of a script. When you call their customer service number, you are now transferred to the Philippines. Today I called and asked “when will the special on my pay channels expire?” Easy question, he replies, “Thank you for calling DirecTV Mrs. (he totally demolished my last name), your monthly bill will be $86.99”…… WHAT? That is NOT why I called. I asked him, “Where are you located?” He said “DirecTV” after asking again he said that he is in the Philippines. Why again, like Bank of America and Target, do we continue to send these jobs overseas??? What is our unemployment rate is the United States???????? | |
| CHUCK SMITH | 3/24/12 |
| READ THIS !! READ THIS !! READ THIS !! DIRECTV CUSTOMERS!! IF YOU'RE PISSED AND WANT TO GET ACTION HERE'S HOW: CALL THE CORPORATE OFFICERS!! THAT'S NOT A MIS-TYPE - I DO MEAN "OFFICERS" AS IN PEOPLE NOT "OFFICE" AS IN BUILDING! HERE'S HOW IT'S DONE: (First of all some background on this - I discovered this method years ago when I experienced a really bad attitude from a stewardess on Continental Airlines.) You’re going to use the company’s investor relations page to identify which big-wig you need to talk to and then look at the company’s SEC filings to get a phone number to corporate headquarters, which is where the big wig works. Once you have that information, you’ll call the company and ask to speak to the big wig. (Their EXECUTIVE ASSISTANT!! They don’t answer the phone themselves! More about that below.) So here’s how to do it: STEP 1 Go to the company's web page and look under the “About Us” section or area, typically down at the bottom, (such as on Directv’s web page) or sometimes up in the header, and find a section that talks about “ Investor Relations” or “Financial Information”. Every publicly traded company in America typically put this on their website because they want you to know about them and encouraged you to buy their stock. Once there, look for a list of officers usually listed as “Board of Directors” or Corporate Governance / Operating Officers, some sort of name that’s going to show you who the individuals running the company are. (Very important note !! – You don’t usually use people on the Board of Directors, as they are it is usually made up of folks from other companies and they are NOT involved in the day to day business – you want the people pulling the strings of power inside the company each and every day, the corporate officers: President, Vice President, Executive Vice President, etc.. They typically have nice pictures and very detailed profiles about what they do. Look around and pick the person you think the best helps you. (NOTE -often times it's not the CEO but another high ranking officer that specifically governs the section of the come do you want, like the IT department or the Financial department. Sometimes you just have to try and get close if nothing fits, but you want the guy or gal the runs that group – that’s his tail on the line for the things THAT group does1 if you have a case, he’ll respond, trust me!) Step 2 Now, knowing who you want to talk to, look on the company’s website, under their financial information area, for their SEC filings, usually called an “SEC 10K or 8 K”. If they don't, just go to Google and search for company name and the words “SEC filings” right after it. An example would be “joe smith electronics SEC filings”. When it comes up, on the cover page, in the middle of the page, you’ll find a phone number. This is the standard procedure on every SEC form, to put a contact phone number for the SEC to be able to reach the company. Obviously this phone number is not to be some BS number or a backwater warehouse, it is actually to corporate headquarters and the people who run the company! Now, with the name and a number, call that number! When the operator or switchboard answers, simply say you’d like to talk to Mr Smith’s executive assistant. Notice again, that I didn't say Mr. Smith – the people the top do not answer the phone!! Their executive assistants do – and VERY IMPORTANT - they are executive assistants not secretaries!! Executive assistants!! THIS IS THE NUMBER ONE WAY TO GIVE YOURSELF AWAY BEFORE YOU’VE REACHED ANYONE TO TALK TO ABOUT YOUR ISSUE!! SOUND LIKE YOU BELONG THERE!! Should you get any push back or a question from the operator as to who you are (which rarely happens to me) you should respond in a calm voice and tell them you’re an attorney, “they called me, do you wanna put me through or not?” This usually gets you right through to the top. Once you're there, remember speak politely, no matter how upset you are with the company – the executive assistant is your friend, the gate keeper to the big guy, you’re almost there!! Tell him or her that you’re customer with an issue, you come to the top because you know people at the top are there for a reason - they're successful and are interested in the success of the company!! It's greatly helpful but not absolutely necessary to have an email that spells out your case of what has happened ready to email to the executive assistant. I cannot tell you how many times, how successful, I have been with this when I've had an issue. I don't use it very often, but is an extremely effective method. Companies that I have called using this are Continental Airlines, Verizon Wireless, and Best Buy to name a few off the top of my head and, on the positive side, a number of years ago when I got some really great service from a Charles Schwabb trader, I actually called Charles Schabb himself ( the exec. Assistant of course! and got passed on to Mr Scwabb’s voicemail. I was able to leave a message praising the help I received directly on his voicemail. So it does work – Good Luck!! | |
| Kelly M.... | 3/23/12 |
| I'M MAD AS HELL!!!!!! DIRECTV CUSTOMER SERVICE HAS NO CLUE. I'VE BEEN TRANSFERED FROM ONE DEPARTMENT TO ANOTHER FOR 4 HOURS.... NOBODY KNOWS WHATS GOING ON.. I WAS GOING TO BE A RETURNING CUSTOMER AND NOW I KNOW WHY I LEFT THE FIRST TIME.... I WILL NOT RETURN AND I WILL NOT RECOMMEND ANYONE TO DIRECTV... COMCAST ALL THE WAY.. IM SORRY THAT I WAS GOING TO LEAVE THEM. | |
| | 3/21/12 |
| I totally agree with most of you that DIRECTV is HORRIBLE to work with!! We pay premium prices for this service, as well as the additional cost of the MLB package every year, have been a customer of them for years, always pay our bill on time and they don't have the common courtesy or professionalism to handle billing errors without repeated phone calls and hours on the phone, wasting time, telling yet someone else the SAME STORY over and over again, to no avail. We had not contacted DirectTV for anything in several months and suddenly a new received appeared at our door. The box sat inside my front door for a couple of weeks until I received their invoice, charging me for a receiver we never ordered. This is the second time they do this to us. We were told to add a password to our account, which we did, and here we are again. I seem to believe there is FRAUD/THEFT going on internally and someone must be ordered these receives, hoping to intercept them before they reach the customer's home. Both my husband and I have called, repeatedly, to have the received credited and it keeps appearing on our bill, month after month. They can't even get it together to send us a return label to ship back the receiver which has been in a box, at my house for months!! I am so frustrated at this point that I do not even want to deal with them except to cancel my service. I am writing to their corporate headquarters today as well as the BBB to add yet another customer complaint to their rap sheet. I WOULD NOT RECOMMEND DOING BUSINESS WITH THEM AT ALL!!!! | |
| Bdog | 3/19/12 |
| This Company s in way over their heads. They have no use for their customers except to take their money. They have over 24,000 Better Business Burea complaints with no bbb rating and a C- score. Their service reps will lie to you and when you call about it they accuse you of lying! Their service reps are contract overseas employs who will tell you anything just to get you off the phone because they are timed on their calls and are fired if they take too long. As soon as the contract I have (that they conned me into-2yrs) I am going to AT&T. They are probably not much better but people I know that have AT&T don't seem to have the problems that directv or Comcast have. It seems that upper management at Directtv from the CEO on down are completly oblivious of the horrible way their employees treat the customers. And,I think they just laugh at us and how stupid we are to take the way we are treated. I requested the Michigan Attorney Generals office to look into making them release me from the contract because they didn't uphold their part of the contract by lying to me and overcharging me. | |
| Jean | 3/9/12 |
| There should be zero stars. I got talked into a "great deal" package that included my phone, internet and TV. I hate Direct TV. I called to cancel two months after it was installed and was told there would be a $400(!!!!!!) CHARGE!!!! If I don't like the service, why should I continue to pay for it. I got suckered into a 2-year contract by some guy at the phone company who offered me a "package". When I called to try to cancel the service because I had problems with getting a satellite signal and did not want an unreliable TV service they were adamant about "the fine print" agreement I was supposed to have received when I OK'd the installation. I do not think this is the way a business should act---if you don't like their product you should be able to return it. signed: Stuck by the fine print. | |
| dora miller | 3/9/12 |
| hi first of i want to start of by saying that direct tv has been the worst mistake i have made. i am a wife and mother of 2 children and recently switched to this company. first thing that went wrong is that they shut off my service due to non payment when i didn't even recieve a bill. that was taken care of after i was jerked around for 2 hours before they got me a specialist to talk too. come to find out they had my mailing address wrong and had me set up for direct deposit on my bill. first off i never signed up for that and 2 come on when i tell you my mailing address is different then my home address doesn't that mean something. now for today cake topper... i went online to check my account and find out that they have taken the bill amount again. that was my rent money. when i called them the supervisor was totally rude and said that there is no one above him that i can talk too. i expect something done about this. i can't pay my rent now and i hope to god that the landlord will understand!!!!!! | |
| jeanwoods57@gmail.com | 3/6/12 |
| My name is Jean woods I live at 2467 birch lane Arnold no ph# 314-337-7385. The reason I am contacting you is because of what I was told yesterday by one of your associates. In 09 I lost my cable, lost my job, and was out of work for Almaty a year.it has taken me this long to get back on my feet. I called yesterday to try and settle what I owe for 200.00. Was rejected by the. Collection agency. So I called direct tv and tried to get this issue resolved and was told by your associate that you didn't want my money now its been to long and as a way of punishment it wax put on my credit report. I honestly thoughts this was the most obsurd thing I've ever heard. A company thats doesn't want to work with a client and especially the way it was explained. We don't want your money and as a way of punishing you for taking so long to resolve this issue is reporting.g it to the credit bureau. Is this you normal practice? I would appreciate a response back by way of email at jeanwoods57@gmail.com . Thank you Jean woods | |
mj  | 3/5/12 |
| the only complain that i have is for the free movies that directv offered. especially the movers offer, where credits are not being applied immediately after activating the movie channels on the account. but in regards with the ecf and some stuffs, i really understand. well, it is our responsibility as well to know the services that we are getting into. although it was verbally stated, i still suggest to get a written reference about the policy of the company. all of the companies, especially mobile phones have a contract due to providing the customers an equipment. so for them to get the amount that they paid for the equipment that they installed to your house, of course you'll need to stay with them for a certain period of time. it is also included on the contract(if you will pay attention to it). it really pays to read. in includes the reason where they cannot charged you for cancellation fees. please be reminded that these companies are there to do a business and not a charitable institutions. | |
| Troy | 3/6/12 |
| DirecTv charged by account an extra $182.50 by there admitted mistake. On Feb 16, 2012 I was told by the rep. that the money would be returned to me within 72 hrs. I waited a week and called back to ask why the money had not been put back on my card. The rep replied it's in processing, the money should appear back on my card by Friday the 24th. As of Monday February 27 still no refund. I called back on February the 29th and he assured me I would receive a call from billing by Friday March 2 saying the money was back on the card. Still no money back on my card. I spoke to 2 very rude reps today March 6th and the informed me it will be another 10 days for the refund. So Directv takes (steals) money from people and takes their sweet time of returning the funds. The service I have received has been nothing but lies after lies. They have lost a loyal customer, and I will inform as many people I can about the lies and poor customer service I received. I would not use auto pay to pay your bill. They can steal what ever they want from your card. | |
| William Sparks | 3/8/12 |
| Are the inmates running the asylum? Tried to resolve a billng issue with DTV and it took about an hour and of course I had to get steaming mad and loud. I cancelled DTV on 1/17/12 after my two years were up. I went with another vendor to try their service. At the time, I was open to returning to DTV. Sent my equipment back (had 5 receivers so DTV sent my enough boxes for 4 - took about 40 minutes on phone to get another shiping box ordered), called to verity that it was received, checked that my account was zero balance, and eventually received about a $11 refund check. We did all billing online so once service was cancelled we no longer had access to view anything other than main account page. Today, we received a mysterious charge against our checking account for $5.65 from DTV. No explanation, no email, no paper bill, no electronic bill, no phone call, nothing, nada. So, I called this morning. The first person I got was more interested in selling me DTV services that solving my problem although I told him I really just wanted to solved the billing issue. He did finally look at my account and said the charge was for a movie that we ordered back in August of 2011. I explained to him that DTV had sent us a coupon for a free movie and that is why we ordered that one movie. I also explained that since we did electronic billing and DTV send us a paper coupon, I called DTV and asked how to handle the coupon and in their infinite wisdom they said to send it in and enclose our account code and it would be taken care of. Ha! So, he transferred my to a billing agent. This billing agent could barely speak english and could not seem to grasp what I was saying. All I could get out of her was something about buying six more movies to get a free one. Kind of hard to do when you no longer have DTV access. Asked her to transfer me to a supervisor and at that point she simply disconnected us. Called back to DTV. Got someone namee Leylah. I asked her location and surprise, it was in Mexico. I asked her to transfer me to a US location. She said she could not do that. Hey DirecTV, If you are making all this money in the US, you might want to employ some Americans. I asked to speak with her supervisor and was connected to someone named Hector. After going through the song and dance again, He finally agreed to that the charge was probably in error. So the solution, they will issue my a refund check within 30 days. Now let me see if I understand this, you debited my checking account after I was not longer a customer and had received a zero balance and a refund and now you want me to wait for 30 days while my refund works its way through some corporate bureauracy? Hopefully, someone at DirecTV reads this blog. | |
| unhappy customer | 3/5/12 |
| I recently called last thursday 03/01/2012 to complain about a technical problem. I was told that I would not be charged from the time the service was down, but I had to contact "Direct TV " just to find out if that is true. Then I was offered a $5.00 guarantee package or else they could not help me...The service would be $49.00 and the customer representative was very un-professional,rude,and disrespectful, They kept telling me that the incliment weather was the problem but that was not the case. I just want my service from my direct tv receiver(s) to be fixed. I was a previous cable customer and I never,ever, been treated like this in any way or manner. If DT wants to know who I am they can play my recording on 3/1/12 at 7:30 pm central time. | |
| Robin Cummins | 3/3/12 |
| I give Direct TV zero stars if I could. On Feb. 14, 2012 Called Direct Tv to inform them that my mother would be moving in with me as she is elderly and living alone is no longer an appropriate or safe option for her. They stated that she would be charged a $300.00 early cancellation fee, I explained again that her relocation was a safety and health situation and I already have a TV service and did not need theirs. they transferred me and I explained the situation a couple of more time and than a representative by the name of Chris stated that he would override it and eliminate the early cancellation fee. Of course when she received the bill she was charged a $300.00 cancellation fee. I called immediately and explained the situation and was told that unless a tech was sent out to my home to determine that I could not get a satellite signal she would have to pay the cancellation fee. I asked for a supervisor which they transferred me to and they said I would have to prove that I could not get satellite service, it did not matter why she had to cancel. I asked for a corp. phone number and I was told they did not have a number. I knew than I was in corporation HELL. Amazingly, I found a corp. number on the internet. Maybe I should call them back and give them the number. I hate this crap, that is why I have limited tv service with my local channels only, besides there is never anything worth watching on all of those channels anyway. | |
| hannah zucker | 3/1/12 |
| i had opened two new accounts last march 2011. prior to agreement carefully went through every procedure and responsibility with telephone rep. was directed and even assisted in applying for on line rebate so it was in place during the first billing cycle. was also told prior to agreement when first year up in last month to go on line again and reapply for rebate. since i'm a little computer illiterate called cust. serv. to ask for assistance and/or directions again and was told that the information re: 2nd year of contract was inccorect, that rebate only applied to first year. after 3 customer serv. calls asked for cooporate office phone # since every cust. serv. rep. stated none exsisted went on line and found it. well, finally got through to coorporate, i had asked if phone calls are reccorded for qual assur. hoping they would see that sales rep did indeed state i could have the service conistanted over the two year contract at the same rate with rebates but was told recordings only kept for 90 days. so a compromise was made i dropped current package for a lower rate and she installed 12 mo $10 credits. am i satified. no. do i feel i have any other options within my finacial means. no, and whats worse is the second account i set up was for my mother 80 and aunt 89 which incomes together is still under what is considered poverty level for 1 person, and they depend on me to manage things for them.and whats worse in checking current tv services available find tha dtv now is offering 2 year contracted double savings in both year one and 2.i do not think this is anyway to do business. i sure i'm not the first person which was given this incorect info to ge a sale and a contract. nor do i think i'm the first to be between a rock and a hard place with yous. so i took the compromise to try to keep monthly cost down. lost enjoyable progamming just to avoid higher cost and of | |
| The Ross Family | 2/28/12 |
| I have to say I am still amazed at how so many get caught in these corporations traps. Why in the world would you give your credit card to anyone, especially a corporation. The only reason the corporation wants it is the same as a person who has stolen your credit card. DTV wants your credit card so that apply additional charges onto your account, and then when you call to have it corrected, they have a special call center (overseas) that is designed to NOT fix the errors. The billing application is designed to apply additional charges your bill, it is what we call predatory software. In addition to having access to your bank account by giving them your debit/credit cards, DTV considers your bank or credit card bank as a 3rd party vendor so your banking information is included with the transaction they make on your account. This is a common practice by corporations these days, and I am just surprized how many customers still readily hand over their credit/debit cards to a corporation. Seriously, do you really think DTV or any other corporations are ethical and really going to protect your privacy and your bank account that you just gave them access to? This practice of giving your credit/debit card to a corporation is just as stupid as giving them or anyone your SSN. It is a known issue that DTV and DISH both use this business practice to gain access to your account. They will apply erroneous charges and DTV will NOT remove them. This is a business model DTV has developed and designed and has had in practice for quite some time. Politely tell the call center rep, them may NOT have your credit card. In addition, a LOT of employees from corporations collect the CC# themselves and book vacations on it, seen it many times. Seriously people, you have to learn to say "no". If the people lead, the corporations will have to follow. | |
| Barbara | 2/28/12 |
One day my husband mentioned that he might be interested in Sat. TV. We have had cable for over 30 years and the cable reception seemed to be getting worse instead of better. That could be contributed to the fact that our cable box was at least 6 years old and obsolete. He asked me to check it out which went on my to do list. A week or so later, on Feb. 16, I was shopping in Sam's Club and was approached by a young lady representing DirecTV. She asked me some questions and I told her that we might be interested in DirecTV. She directed me to another gentleman who was training her to sell the service. He asked me If I had cable or satellite TV. I told him we had cable for years and years and were considering a Dish. He asked me how many TVs were in our home. I told him and he proceeded to give me his sales pitch comparing DirecTV to Cable. He emphasized that we could access any program recorded on the DVR on the TVs in the rooms where the 3 other boxes were installed and watch the recorded programming while recording 2 more programs on the main DVR. This sounded great. With Cable we had to watch our recordings in the Family room where the cable DVR was located. I felt that not being tied to the DVR would give us freedom to watch our recorded programming while multitasking. There was no more mention of the number of TVs but he went ahead and signed me up for the promotional offer which included the main DVR/ receiver and 3 boxes. The one little fact that he left out is that unlike Cable TV which transmits a signal to every room and garage on our property, He didn't bother to tell me that DirecTV only sends a signal to the TVs to which a receiver box is attached. The salesman did tell me that there might be a custom installation charge depending if the installers had to run extra cable or use a custom mounting for the Dish. He asked me what kind of roof we had. I told him tile. He told me the installers might have to charge me for a custom mounting and it could run around $50. He also told me that he and/or his trainee would absorb 1/2 of that cost making my part of the installation fee $25. Since our home is a one story home which is fully wired with HD cable and fiber optic throughout, I told him that I doubted that they would have to do anything special to install the system. They ran my credit and I paid them a $20 fee deposit and signed the agreement after consulting with my husband. They set up the installation appointment for Feb. 22. I was pleased that they could schedule it so soon. I went home and went to work clearing the clothes out of my closet so they could access the main cable box located in the back corner of my closet. I decided which of the TVs would get the three other boxes. We figured they should be installed in the rooms that we would most likely want to watch one of our recorded programs. We settled on the family room for the DVR, the master bedroom, one of the guest rooms and the exercise room. We thought that regular programming would be fine for the other guest room, the garages, the studio, and our offices. When the installers arrived I showed them where the inside cable box was located and where the outside cable box was located. They asked me where I would like the dish installed. They said they could install it anywhere on the eastern eave of our home. Since the cable access was located near the front of our home on the east facing wall, I asked them if they could mount the dish 7 or 8 feet further back on the eave from the cable access box. They agreed. They quoted me an installation charge of $80. I agreed figuring it would be $40 because the salesman said that they would absorb 1/2 the charge and I really was excited about getting the new service. Then I showed them which TVs the boxes should be put on. The installers were in and out and all over our home many times during the installation. I thought they seemed very professional and efficient for the most part even though they didn’t have a certain tool and had to borrow one from my husband. They were in and out of my closet so many times to ensure that the correct cables were hooked up to the correct outlets. I didn't understand why but I will never forgive the builder for putting that box in the master closet. What an inconvenience. After hours of diligent effort, they were nearing the end of the installation and asked me to come into the family room so they could show me how everything worked. It was at this time that my husband turned on his office TV and called to me that he didn't have any signal. I told the installers. They then explained that the TVs that only the TVs attached the boxes would get a signal. This was the first time I had been informed that we would need a box for each TV. We have a TV in almost every room of our approx 6000 sq ft under roof. They said that we would have to order more boxes to get any signal to our other rooms. I was in tears. My husband is a fixer. He asked them if they had any additional boxes on their truck. They said no, that we would have to order them from DirecTV. They also informed us that there would probably be another installation charge for them to be installed. I wanted to cancel right then and there, but the representative that ran my credit, told me that we would be charged a $480 cancellation fee. On top of that the installers had disconnected our cable and changed around the cables in our main cable box and installed the dish. Canceling at that point would mean that we would have the expense of hiring someone to come in and repair our eave and our stucco where they attached the dish and cable, to put our cables back in the proper order, reconnect the cable, and reconnect all of our components that the installers left disconnected. We didn't know what to do. If we decided to keep Direct TV the cost of the upfront lease fees for the equipment necessary to supply all of our TVs would be prohibitive. If we cancelled, the cancellation fee and the cost of reconstructing our system like it was prior to DirecTV would also be prohibitive. We have been put between a rock and a hard place. We are being forced to make a choice between 2 alternatives both of which will financially damage us. This is a lose/lose situation for us because the Salesman omitted a very vital fact in order to make the sale. We have spent the past 6 days talking to DirecTV representatives and Sam's Club trying to work out this problem. The representatives of DirecTV and Sam's Club have tried to be very helpful but the choices we have been offered are cost prohibitive. They could make it right, but I’m sure they think that if they stonewall us that we’ll give up and eat the costs. They just want the problem to go away but that won’t happen because anything they have suggested will cost us. If we stay with DirecTV we are looking at additional $1500+ that we would be required to pay out of our pocket over and above the price quoted in the agreement. Or our other choice is the cost to us to hire someone to come in and reconnect our cable, rewire our cable box, set up the components that were disconnected during the install on the 4 TVs, patch and paint our eave and stucco plus the cancellation fee of $480 and the $80 custom installation fee and the $20 deposit that they collected up front. We are still researching what to do. First we feel that DirecTV should be responsible for their salespeople. If the salesman had told me that every TV would necessitate an upfront lease fee of $99 each for boxes and an additional $6/mo/TV rental, I would have declined the offer. | |
| RossFamily | 2/27/12 |
| Last Wednesday night I called to set up new service with DirectTV cause there was a special going on well once they got done with all the processing things they asked for my card number to set up my service date but there systems went down so the supervisor told me they were unable to charge my card and to call back tomorrow. Well on thursday my bank account seemed a little short so I checked my transaction and Direct TV charge my account 5times. I called them to get it fixed and I spent 2+hours talking to 20ppl who could not help me and I have yet to receive my money and be helped to this day. | |
| shirley | 2/21/12 |
| I would like to start off by saying I am a 29 year old wife and mother of a ten year old in complete liver failure. Two weeks ago I made a payment to direct tv of $151. About half of the bill. Well the other half hadnt come due yet but it would be coming anyday. They misapply the payment so they say. Some guy calls my husband on the phone and he says listen your payment didnt go through on your account and my husband pulls it up on our online banking and sees it right there. He says well if you dont fax us proof my the 17th you services will be shut off. This was the 10th. The next day on saturday after faxing it over directly notarized from the bank they shut it off anyway. I call and wait on hold nearly 2 and half hours only to find out that the finance dept. must have closed while I was on hold but just forgot to mention it to me. My husband got through on a new service number to find out why no answer and they said oh they are closed til tommorow(sunday) I call sunday they say wait til after 11. I call and I tell them the deal and they are like sorry they arent open until monday. So monday I call AGAIN and the person I am on the phone with who is the supervisors boss says" listen i will do you a favor if you pay me the $156 that just came due on your account I will go ahead and turn your service back on while they are researching the first payment. He says do you have a credit card and I tell him that I would have to go to a bill payment center. Well this is when the liver failure comes into play. I ended up being put back in the hospital and not being able to go there. To be honest my husband doesnt really handle those things and he had my 10 year old daughter who was off for presidents day. And hes dealing with descions to be made for me and all. So fast forward to today. 2/21/2012. I come home from the hospital with my husband and when we go to fill my meds at the pharmacy there is a payment center right across the street so I figured well Im here and I dont go out to much so lets do it ya know. So I call while im inside the payment center to get the exact amouth of like $156 or something and of course noone has any record of it and if I want it turned back on they want $298. That would be the payment that just came due as well as the one in question. So I kinda felt tied so I said that I would pay it to turn it back on. I felt what choice do I have. Its not like we all dont know that I am sure they will find that missing payment probably the day after I make this payment anyway. So while Im in the center I am faced with 3 payment method choices. Wester union, moneygram, or check free money corp. I ask the guy on the phone which is fastes and will get it back on the soonest. He says the check free as it posts directly to the account within 4 hours. I pay at 4, I call at 8:00 not on. My husband proceeds to fall back every half hour until about 10:30. I then decide to see what the hell is going on. So about an hour ago I called and asked to speak to a supervisor and I explained the story and I told her listen your employees told me and I simply followed. I mean who would think to take the info from the employees as fact right? She says we havent received any payments from you so we cant turn it back on. I said between the first payment and the one I just gave them you have almost $500 of my money. Making it like an xtra monthe paid in advance. Here I sit hours later and it still isnt turned on. Everytime I call the rude supervisor picks up the calls and eventually I got upset and I said listen I am 29 and in complete liver failure. I just came out of the hospital and your employees told me the best way togo. I said I feel like my time is precious especially between me and my husband checking the status of our payments. Oh yes the one employee said you will just have to keep calling to check the status. She asked me what she could do to compensate me. I said I want the next 3 months paid for. Shes like we cant do anything you already got your services for free. I said you have all my money what are you talking about. I said look I want to speak to the person who handles western union, money gram payments etc. She started giving me the fax number that I faxed my bank statement to. I said no thats not right they only handle payments made via checking, debit etc. She was like well thats the only one I have. I said well when do you get off then? She said why? I said because you do not know the information that I need so I need to find someone who does. Told me that I was changing my stories and this and that. I just cant believe it. I said what do you think someone who is going through illness during the days when they are sick in their free time? Not a whole lot so damn the tv is a pleasure for me on those days that I cant get up and go. I just cried and cried she was so rude. Im crying right now as I type this. Its so unfair and I am powerless to stop it. Thanks venting felt good. Shirley ethierssc@yahoo.com | |
| sergio in MiamiFl | 2/22/12 |
| Less than a month ago i called about my bill(as you can see, billing is a big disappointment in Direct tv), and the agent enticed me to 'try' out a DVR free for 3 months. The agent stressed if I were to return the equipment within 30days, there should not be a problem. Last night, I called to inquire about returning the Dvr and the rep told me not there's a charge of $19.95 shipping fee. I explained to the rep what instructions were giving by the previous rep who made a quick sell off me. Not only am I not getting a service, but my contract is renewed for another 2yrs. Warning people, be extremely careful about 'trying' out anything. | |
| Tiffany Z. | 2/19/12 |
| I show past due with Directv and no payments posted, but I have two transactions tied up from my bank account more than what was supposed to come out for Directv... it don't make any sense if . I called Directv spoke with a customer rep Heather assured me that I have a extension till 2/22 to see if payment is released to them by Tuesday the 21st due to Monday being presidents day banks are closed. I woke up this morning and our service is interrupted. What great customer service isn't it I shall say. I am not a happy customer at all. | |
| ashleigh | 2/20/12 |
| my grandmother ordered direct tv on friday and was aproved . today monday they called and canceled instalation due to a former bill from a former resident at this address. i think that is wrong.why can we not have service because someone else was ignorant and didnt pay there bill. direct tv is a sorry excuse for a buisness. | |
| mad as h***! | 2/14/12 |
| Thge billing practices of DirecTV is unethical to say the least. I uesd their automated phone billing system to pay my bill with a credit card. The incorrect amount was posted in the sky because the finiancial office cannot find it even though it was debited from the bank account used within minutes. Therefore services remained interrupted even though a DTV confirmation was given. I paid the bill again and requested a refund. Now get this, now that my new bill is in their system and I have not received it yet, the refund request is null and void and DTV still has not recovered the payment. It takes DTV eight to ten business days to research a misapplied payment. It took them five minutes or less to deduct the money from the bank account used to make the payment. DTV customer services and practices for bill payment is making the atmosphere firm to delete services and never deal with them again eve though I am considered a very valued customer. By using a credit card this locks you into their automated billing system. | |
| angry as h***! | 2/14/12 |
| The billing practices of DirecTV is unethical to say the least. I uesd their automated phone billing system to pay my bill with a credit card. The incorrect amount was posted in the sky because the finiancial office cannot find it even though it was debited from the bank account used within minutes. Therefore services remained interrupted even though a DTV confirmation was given. I paid the bill again and requested a refund. Now get this, now that my new bill is in their system and I have not received it yet, the refund request is null and void and DTV still has not recovered the payment. It takes DTV eight to ten business days to research a misapplied payment. It took them five minutes or less to deduct the money from the bank account used to make the payment. DTV customer services and practices for bill payment is making the atmosphere firm to delete services and never deal with them again eve though I am considered a very valued customer. * By using a credit card this locks you into their automated billing system to use at DTV will when they make the decision to use it even though it is suppose to be a one time payment. I will never recommend DTV to anyone ever again! | |
| Bill Holtman | 2/14/12 |
| Direct TV coustomer service took over 2 hours of my day on the phone trying to resolve a billing discrepancy. In Oct. Of 2011we agreed to a $56 very basic package. We got our bill and the amount they requested from us was $119. Large discrepancy from the $56.. The direct TV coustomer service agency offered our family the rebate to get the $56 deal. but would not start the rebate until March which is several moths after we started service with DTV. They are not honoring the original service agreement. They are requesting 394.55 when I should have a credit of $72.. The coustomer service is horrible. Matt employee# 445224 actually told me his co worker lied to me and the he doesn't have to do anything for me. The worst service I have seen or heard. Companies that run their business like this is what's wrong with American business practices that have distroid our kids future. . They want to decieve and cheat their brother and fellow American. I am sending them a bill For the money owed to me. I will be calling my congressman as well as the better business bureau. sorry that our American busineses like DTV have destroyed the entigrty of our country!! You are awefull to work with!!! | |
| pissed off in chicago | 2/15/12 |
| Piss off because i don't have a directv acct and never did and they went into mt acct and took 269.30 out my acct to pay some1 else bill that is not mine or in my name just because i helped them once and they telling me its nothing they can do about it ok we will see about that because i need my money | |
| Extremely Upset | 2/15/12 |
| Direct TV has been a headache ever since we got the service! We have been in dispute with them over an extra $50 on our bill that no one at the company can explain. After several attempts with the customer service rep, we asked to speak to a supervisor. The supervisor was not able to explain the charges and offered no assistance. All she could say was that our bill was never paid in full, even though we had the bill in front of us clearly showing it was. When we asked the supervisor to please go thru our last few months of bills so we can see where it was not paid in full she refused and stated we had to go online to see the charges. We advised her we were looking at them now and still do not see where the $50 comes from and she refused to go thru them with us and actually hung up on us! We were so upset and absolutely could not believe she did that! We will now try taking our complaints to the corporate office for some resolution. This is only one example of the horrible customer service we have been offered since we got the service, there are many more. We will definately be cancelling our services when our contract is up! | |
| Crystal | 2/16/12 |
| I have never had poor service with a TV provider like I have with DTV!!!!! We signed up with them about three or four months ago and was supposed to only be charged 65.00/month for service!!! that hasn't happened yet!!! they have been charging me 173.00/month for freakin' tv service!!!! are you kidding me???? worst experience ever!!!!!! | |
| Walter Mendez | 2/16/12 |
| I ratedirectv at one star because they don't have anything lower. I called today to get their service because they sent me a paper in the mail with my name on it saying that I was pre sele Ted for all this free stuff. Well what they don't tell you is that in order for you to get the freebes they have to run your credit which is understandable. Anyways the first time I call it was all working out but almost at the end when I was about to complete the order we got disconected. So I call later and now the price is diferente and I no longer qualifie for the discount. So I ask to speak to the manager. He got on the phone his name was LUIS I explain to him that they had sent me an especial offer for $34.99 a month and that I had call early and it was good but he said he did not see any offer like that in their computer then he told me to hold on. He came back and told me that it was because of my credit so I told him how can I qualified an hour ago and not now he said that maybe because the score went down Hahaha like I am some kind of Morton that don't know that the s ore will drop one point for each inquire so I ask to speak to someone above him and he started acting like the ass that he is telling me who do you want to speak to ? The owner. I said no but I am sure there someone above you or are you the president of the company? Then he told me this is all we can offer you. So I told him just give me your last name and the number for your boss and he just hang up on me. Couple minutes later he call me to my house and said oh we got dis one Ted sure I said then he told me well this is all we have to offer but if you don't like it there is plenty of other companies you can go with. I said are you kidding me I am trying to give you my business and you as a sales manager is sending me to your competition ? And he said well yes I am not going to be begging any body for their business at that time I was already list so I said just give me your last name and your boss number and he hangs up on me again. People like this should not work in customer service because they make companies lose a lot of money they post people of and give a bad name to the company. DIRECTV YOUR CUSTOMER SERVICE SUCKS. AND TO YOU LUIS AND SALOMON YOU SUCK AND SHOULD BE FIRE . | |
| Really upset | 2/13/12 |
| Discontinued DireTV service and was in dispute over $11.53. My online account had an expired credit card on it from 2006 and when I didn't pay the $11.53, someone there had to keep manually punching in my credit card number with a new expiration date until they finally got it to go through. I know now to get your card blocked even if the company has an expired card or an unethical employee can still run your card without authorization from you and without a security code. I called DirecTV and told them and of course this person pleaded ignorance to all of the above. I will be filing a dispute claim with DirecTV over this. Who do they think they are running a credit card without permission? Also, asked for my online account to be deleted and the rep once again, didn't know how and I'm guessing they can't. I don't want my business hanging out there for another unethical person to take advantage of me. I can't believe they can run a business like this. | |
| Keisha Williams | 2/13/12 |
| This is the worst tv company you can ever go with. My advise to anyone DO NOT go with direct tv. I recently moved in an house, and i tried to get dish network. I had to run my credit twice because of a mistake the rep made, that was the first epic fail. I finally got my order palced and they contacted me days later saying my order was cancelled becuase whoever lived at that address before me left an unpaid balance so therefore i can not get an services until that bill is paid in full. That has nothin to do with me. This is rediculous do not go with dish they are not a professional company!!!!!!!!! | |
| Eileen Elias Freeman | 2/12/12 |
| I have rarely seen an entire series of television ads that has offended me as much as DirecTV's "loony logic" series. They only reinforce my my decision never to have DirecTV in my home. The three ads I've seen so far are not amusing mock-ups of stereotypes. I find them offensive. The commercial about the animal lover who rescues strays and ultimately winds up with too many was particularly offensive, as I have, over my lifetime, adopted 7 cats off the street, all of whom have enriched my life. Those people who ultimately become animal hoarders are mentally ill. They are not a stereotype. It also bothers me that this website is not connected with DirecTV, so I doubt my post will reach anyone. | |
| Fed up in Denver | 2/12/12 |
| Horrible and rude customer service! Don't ever bundle with Centurylink! Service calls are six days out and they screw you when you disconnect. I was a six year customer and I am no longer! They treat long term customers like crap! They also do not register calls made to customer service, trying to screw you out of your protection plan. Unbelieveable! Will never to business with this company again. Also do not sign for auto pay on a credit card, they will charge without authorization for large amounts of money they are not owed! This company is too big for their britches!!!!! | |
| james bassham | 2/10/12 |
| DIRECT TV BILLED ME TWICE FOR THE SAME BILL AND FIGHTING ME TOOTH AND NAIL TO GET ONE OF THE CHARGES REVERSED.... CUASED AN OVER DRAFT FEE. WORST CUSTOMER SEVICE EVER.. SUPERVISOR WAS THE WORST EVER ARMAMD ID; 49663 AS SOON AS MY CONTRACT IS UP NEVER GETTING DIRECT TV AGAIN... HORRIBLE SERVICE AND DOUBLE CHARGES | |
| karyn | 2/9/12 |
| directv is the worst.the customer service reps are nasty and rude.they need some real customer service training.they have been harassing me all week.bye,bye directv. | |
| Freddie Harris | 2/8/12 |
| I have two Direct TV accounts and have experienced poorly trained people working for Direct TV. I called to add a sports channel and was told that the Miami Heat Network programming (channel 653) would cost me $11.00 additional each month. I agreed and was told that within ten minutes I would have the channel. Thirty minutes went by and no signal and I called back, and another person said that information previous given to me was inaccurate. I would need to purchase the NBA League Pass to watch the team I wanted to watch. Their people are poorly trained. | |
| Nunez Family | 2/8/12 |
| 1-800-254-3809, pin # 1364 was a great help. if you have problems with any of your service or aggreement. Call her. We could not have service because no line of sight and Jamie #403154 Supervisor was charging us early cancelation fee for 6 hd boxes that could not be installed. She was rude and unprofessional. I found Betty's number through this blog and called her. She was extremely helful and waived the fees for us. Thank you Betty! | |
| KellyC | 2/6/12 |
| I only had direct tv for a month before I had to cancel their service. They took the final payment out of my checking account without my authorization and without giving me a due date for the payment. I spoke to 4 supervisors and no one was willing to assist. Because of their inconsideration, I was unable to pay 3 additional bills and was charged 4 overdraft fees. I filed a complaint with the BBB. | |
| cathy | 2/3/12 |
| I was recently charged for my ex's acct as they used my card after we both told them to remove the credit card info as he would us a different method of payment and 3months later directv took all my money out of MY bank acct they left me in the red my ex set up the directv acct and in Nov,2011 we terminated the acct and told them to remove my card info well they DID NOT THEY ARE SCAM ARTISTS.NOW HOW AM I SUPPOSE TO FEED MY KIDS AND PAY MY BILLS THANKS ALOT DIRECTV YOU REALLY SUCK!!!!!!!!!!!!!! | |
| Joshua R Serier | 2/3/12 |
| Im looking for imfo on reporting a fradulint install contractor. Email-wishiwasfishun278@gmail.com Phone#(612)356-9383 | |
| Traci M. | 2/3/12 |
| I've had directv for over a year and 1/2, but my job is moving. I will be traveling between Chicago and St Louis for at least a year and staying in a hotel during this time, so I had to cancel my directv service. I didn't realize it was a 2 year agreement to begin with, I signed up on-line and didn't read the small print. I have given them at least six other customers since I've signed up. Also, I received emails regarding upgrades in service and to call customer service and set up a service call. I called, put in an "order" as they called it and they said someone would call to set up a time for service. No one ever called. I called back, they said someone would call right away; again, no call. So, I let it go since I was still getting the programs I wanted. A few months later another email came out stating the same thing. I went through the whole routine again - setting up the order, no call, I called back, no call back again; so I gave up. Now that I have to cancel my contract early, not only am I being charged a cancellation fee but any discounts I received within the last year will be taken away and I have to pay for them too. WHAT?!?!?! The customer's I've sent them have well paid for all of these. And how can you take away discounts? That's like buying something on sale and the next week it's regular priced, so you're charged the extra so you actually paid regular price! I've never heard of such a company treating their customers so poorly and the think we'll want to come back?!?! | |
| Alicia | 2/2/12 |
| THIS COMPANY IS THE WORSE. THEY DO NOT DISCLOSE UPFRONT THE FEES THAT THEY CHARGE YOU IF YOU ARE DISSATIFIED WITH THEIR SERVICE AND WANT TO TERMINATE IT. I HAVE HAD THE SERVICE SINCE OCTOBER 2011 AND IT'S BEEN A NIGHTMARE. I SHOULD HAVE STAYED WITH COMCAST EVEN THOUGH IT A LITTLE PRICEY. THESE DIRECTV CUSTOMER SERVICE PEOPLE HAVE BEEN TRAINED TO LIE TO GET CUSTOMERS AND ONCE THEY HAVE YOU IT'S HELL WITH THEM. THE SERVICE IS HORRIBLE. I AM ABOUT TO CONTACT MY ATTORNEY GENERAL AND FILE A COMPLAINT. THEY WANT ME TO PAY A FEE OF $400 TO DISCONNCECT, THEY ONLY TOLD ME ABOUT THIS ONCE THE SERVICE WAS IMPLEMENTED. DO NOT GIVE THIS COMPANY A CHANCE TO PUT YOU THROUGH THIS. | |
| Mike | 1/30/12 |
| Update to last post! Not only did Cindy at #1-800-254-3809 pin#1364, get a technician out to our home today, a supervisor also came out to make sure the installation was done. Cindy also just called to make sure they were here doing the installation. Thank you Cindy. I only wish all the customer service reps at directtv were as friendly and helpful as she was. | |
Mike  | 1/30/12 |
| Was very dissatisfied with customer service. To be honest the customer service sucks. After many phone conversations with "supervisors". No one could or would give me a phone number to corporate headquarters. After much research and great frustration we found a phone number. The lady was very polite, and extremely helpful. She called back when she said she would and she got our problem resolved. She is going to call us back in about 2 hours to make sure the problem was fixed. The phone number is : 1-800-254-3809, pin # 1364. This is suppose to be the presidents( of directtv)customer advocate team. I hope this helps someone, I have been trying to get this problem resolved since Saturday, we talked to over 9 other people and no one else cared about helping us. | |
| Rick rodriguez | 1/26/12 |
| I have become a new customer my account number 35603956 I was informed that's with my promotion rebate would taken 6 to 8 weeks for my to be descounted after paying 100 for the next 3 months this was never disclosed on to me after already singing up very upset with up guys | |
| disabled and deceived | 1/26/12 |
| This DTV is a nightmare. I have read the coomplaints regarding this Company and i have recently been promissed a bundle with Centurylink. This is unacceptedable. Now they are blaming each other. I have a terminal illness and in all the years i was in business prior to getting ill, i can see how the Better Business Bureau is busy just dealing with false advertisement. It has been 14 days and I,ve cancelled this account. I,ve been with dish 20 years plus, and was never misled, lied to or had such misrepresentation presented tome ever. Century Link bundled with Direct, to give me phone, internet, and tv all together. They stated it would be one bill, which is available, but not in Wa State. This Co. has falsified everything relating to many customers along with using CenturyLink as their promotional link. How can they continue getting away with these hoorrid actions?????? | |
| Mark Wetzel | 1/27/12 |
| I recently wanted service and called for them to tell me everything was ok and they would be here between 8am & noon after reading all the horror stories on here that seems to be the average time, but anyway the intaller comes installs and when he tries to activate the boxes they tell me i cant have service due to someone elses unpaid bill this is such bullshit so maybe this is a good thing after reading all this on here they also told me that service could never be placed at my address untill the other persons bill is paid. I think i smell a lawsuite!!!!!! | |
| Flipper | 1/24/12 |
| I have been a customer for over 6 years. My 2 year agreement has long been fulfilled. I currently pay $88 month to month charges as I'm no longer under a 2 year agreement. I was informed if I want to upgrade a receiver I would have to sign a new 2 year contract and an additional charge for the upgrade would be another $23. Thus my bill would be $101. What crap!!! Currently, I pay $88 per month for service. The "promos" running now for "new customers only" offer substantially more upgraded service for $65 per month than I have. To add on the features and equipment that the $65 monthly package would make my bill Like $130 per month and I'd have to sign a new contract for 2 years at $130 per month.. This is just horrendous how they treat a so called "valued customer." It is a horrible business practice. I was told I could not get the "promo" even if I had them pick up all the current equipment and sign up as a new customer. That is not allowed - cancel and re-subscribe. Their logic defies reason. I hope the employees who work there don't get a pay increase because they are at will employees but the new employees are offered a higher wage because they are new employees. The same logic applies their loyalty should not be rewarded. DirecTV loyalty to customers is nothing more than a corporate ploy to get additional money from current subscribers while over-rewarding new customers. What a horrible business practice. The DirecTV technical service staff when called for issue resolution have always been super helpful. The sales staff are very deplorable in dealing with current customers but then again, I guess, DirecTV doesn’t give loyal employees pay raises because they agreed to a wage when they joined the company. There is no reason to reward employees for their loyalty, they treat their customers that way. What is good for the goose is good for the gander!!! | |
| London Slack | 1/24/12 |
| Had Directv back home and never had a problem. Was getting a little tired of TWC and thought getting directv might be a way to save money, nope. First their tech was so far behind he got here 1/2 hr before 6. Then said we'd have to pay for some kind of special bracket because of our house. Since when does a cable company penalize someone for what their house is made of??????? It was "I have to ask corporate this," and "I have to ask corporate that." Aren't they representing Directv? They should be able to get it done without having to ask "daddy coportates" permission! Was kinda excited about getting movie channels and such, finally just asked to get my $19.95 back, and hope this was all a bad dream. I guess Time Warner Cale isn't so bad after all, at least they have free HD and they don't charge extra for The Hallmark Movie Channel. Now that I've read all these horror stories I'm glad we didn't do it. If those sales dudes approach me at Wal-Mart again I just may go postal! | |
| Not a Fan | 1/25/12 |
| Dish Network took $770 from my friend's account. She's never had Dish Network. They told her when she called them that she authorized paying someone's bill that she doesn't even know and told her if would take them at least 10 days to resolve the issue. She lives on $840 a month. This caused her to bounce checks, incur penalties at her apartmen, to spend hours at the bank, hours on the phone. Dish Network has not resolved her issue to her satisfaction. | |
| Donna White | 1/25/12 |
| Was a 5 star, now with the new UNREADABLE color scheme and font it is the worst. I'm shopping for a new option but I'd rather they just fire the graphic designer or make them look at the list screen for awhile until they are blind. Please if you agree with me. Keep writing until they FIX IT or put it back the way it was. Thanks | |
| George Tomovich | 1/25/12 |
| YOUR CUSTOMER SERVICE NEEDS SOME TRAINING TO DEAL WITH REBATES AND GIFT CARD PROMOTIONS. ALSO YOU SHOULD NOT RUN THE PROMOTIONS IF YOU CAN NOT PROCESS THEM WITHIN THE 4 TO 6 WEEKS AS YOU ADVERTISE. | |
| private | 1/25/12 |
| This new menu format is horrible...it was much easier to read white print on blue ...the black with white letters is a mess. Might as well read a t.v. guide.. Is this your idea of progress & improvement. Ready to go back to cable after 3 years of direct t.v. Would have been nice to ask customers opinions first..daaaa | |
| Gabriel | 1/23/12 |
| The biggest problem I had with direct tv was them sticking to the cost of service. They gave me a price and by the time I recieved my first bill it was higher then I was told but my 30 day time limit was gone. Quess what I had to pay or pay to disconnect my choice. I have since switched to Comcast and so far I am happier and inspite of what you hear the HD service is just as good. saving $30.00 per month. GOODBYE DIRECT TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANKS FOR NOTHING. | |
| Jammie Rodriguez | 1/23/12 |
| Today - 1/23/12 I had a direct tv rep in my house fixing my box. I caught him stealing money from my wallet. I walked out of my room where he was working, came back in and found him in my purse. I grabbed my purse out of his hands...screaming at him and ran like crazy out my front door. I called the police on him. They didn't arrest him. DIRECTV has not called me at all today to address this issue. I called them several times asking to speak to someone that has authority. Was told I would get a return call in an hour. Haven't heard a word. I called the reps direct supervisor. He told me "my rep says you made it up and that it didn't happen". I am so pissed right now. I have no idea where to turn or talk to about this. I was scared for my life. Thinking the guy could have attacked me in my room if I hadn't run out of there so fast. I'm so upset right now and scared of what this guy might come back and try to do to me now. This is the 2nd time I have had a directv rep rip me off...the first time I didn't call the police. This time I did...and this is the 2nd time that directv has done absolutely nothing. I am at a loss of words right now. | |
| Betty S | 1/21/12 |
| Under DIRECTV Customer Promise..it reads:Our Ears are Wide Open. Previous negative comments about their banner/header change are so right. I wrote and stated how if you have poor distance eye sight the new header was almost impossible to see/read. Also they needed to consider those customers that had these eye sight problems. Know what they said? They wanted to assure me that the new HDUI is faster, smarter, and easier use. I wrote to their Customer Advocate Team and asked how can they assure me that.. if you can't SEE the banner to begin with??? Their caring response..forwarding concerns to management..no plans to change the HDUI..yet customer concerns are important to them. Yes they are..can't you all tell how important we are? AND..isn't it wonderful how we pay to watch commercials? GREED..nothing but GREED!!!!! | |
| P. Langley | 1/21/12 |
| 1-21-12 The customer service center in Mississippi has "customer service" staff that needs serious retraining and attitude adjustment. It was a war with several calls from me to get my defective receiver replaced. I have been a customer of Direct TV for several years but am rethinking my provider. I am writing a formal letter of complaint to Direct TV headquarters outlining my frustration with the treatment I received. | |
| Misty | 1/22/12 |
| WORST COMPANY EVER!! SWITCHING TO DISH NETWORK!!! I'M PAYING $150 A MONTH FOR BASIC CABLE!!!!!! ARE YOU SERIOUS!?!? I'M GETTING OUT WHILE I CAN!!! AN THEIR CUSTOMER SERVICE IS HORRIBLE!!! THEY GIVE YOU THE RUN AROUND. DISH NETWORK HERE I COME!!! | |
| arwena harper | 1/22/12 |
THIS ADVERTISMENT IS LOWER THAN A "0". The current advertisment you are showing needs to be TRASHED. Morals are not good in this country as it is and then you SHOVE bad parenting, bad kids, and then bad kids raising kids, with a baby wearing a dog collar!!. The moron who wrote it and the moron who approved it should lose their jobs. It is not amusing at all and I don't think Direct TV can solve this kind of problem in the world. I would not use your service because of the mentalitity of this advertisment!!!!! | |
| Deborah Young | 1/20/12 |
| Wow. It is apparent no one at DirectTV is watching the store....the service from Customer Service is horrible. So horrible that I just opened a claim with the Better Business Bureau. They have charged me for services that I did not have. Someone used my debit card on line and 2 charges have hit my account. I called customer service and have gotten the biggest run around about this "fictious" Finance Department researching my issue. I faxed what they asked me to fax, and they were to respond in 10 days. Well we are on day ll and no call. Their customer service is not in the United States and they can't seem to know who to transfer a call to if you ask for management assistance. I have never had Direct TV and at this point, I never will. Customers are not important to them, and if their customer service is this terrible....I feel sorry for the people that use them. | |
| Mike | 1/19/12 |
| I called directv for my mom and dad, they wanted to switch from dish to ditectv. Since I have directv we called the referral program customer service reps and started the order process. We went through 99% of the new customer registration, they did the credit check on my dad and mom which came back A+ scores and just before giving the rep thier credit card info the rep said and I quote "ok sir everything today is free including installation and the only charge today is $21.95 for shipping and handling". I asked what are you talking about and she said to me and I'm quoting her again" the $21.95 is the Fedx charge for shipping and handling of the equipment that's being sent to the installer". I looked at the diretv advertisement flyer that came in my mom and dads Sunday paper and it clearly states "no equipment to buy,free install up to 4 rooms, absolutely no start up costs". That meant nothing to the rep, I asked her when did directv start this charge and she said its been in place for along time, I informered her that I did not pay this charge and she said I would of had to. Instead of going back and forth I informed my mom and dad of this and they told me to for get it hang up, so I told the rep that if she would waive this fee I would proceed but if she couldn't then the deal was off. My parents do not have directv in thier home. Still being a bit ill about the whole thing I called back and asked to speak with a supervisor and after talking with him he told me the rep could have waived the fee and alot do but that the fee had been in place at directv for sometime and in my case my fee was probably waived without me even knowing about it. | |
| Twila W | 1/19/12 |
| I hate to rate this company a 1 star!!they are the worse company I have ever dealt with I hate my service and what was to be a less expensive service for me has almost doubled and no way will they let let you out of their Iron clad contract which the installed told me was just a paper to verify that he connected the service properly like a fool I signed and did not read cause Century Link told there was no contract. I hope we all can go to Government agency that can stop the I think I will contact the FCC if we all could get together some way and prevent this from happening to others I like others supervisors hung up on and when I get a rep they are so rude. BEWARE!! is all I can state | |
| Valerie | 1/16/12 |
| Direct TV does NOT stand behind their On Time Guarantee. I had to have three seperate appointments for my new install. All three times the techs said they would be here between 8 am - noon. All three times they were late. When I complained I was told that they wouldn't honor the first one because their technician arrived only 30 mins. after noon. What? Are you serious? What the hell is a guarantee then. For the second appt. the tried to deny me my $50 guarantee...this time their excuse was that the technician called to tell you he couldn't make it by noon and because I let him come at 1:00 then I must have been agreeing that it was O.K. for him to be late. I assured them that I was never O.K. with waiting around from 8am to noon only to be told that he can't get here till later in the day. If they are not here between 8am- noon then they are late. Even if they are one minute late. What's the point of having this guarantee if they can't honor it. Their exuses were just ridiculous. "He was close to getting there at noon." Well, if you waited until 2:oo then I guess you agreed that him being late was O.K." These answers would never hold up in court. I asked Direct TV to send me proof of these so called exeptions in their guarantee policy. What B.S. I got 2 out of 3 guarantees that I should have gotten. But know they said they are marking it on my account that if in the future a technician calls to tell me that he is going to be late then that doesn't count as late. What B.S. I would love to be able to call my boss and tell him that I am going to be four hours late tomorrow but because I am calling him in advance, well then that doesn't count as being late and can't be used against me! Wow, do Direct TV get away with these answers? I told them I would cancel my account and my credit card they have on file and they report me to a credit agency for not paying because I have A+ credit and it would make but a dent in my report. Not good customer service at all. They should be ashamed of the excuses they tried on me. | |
| heather | 1/13/12 |
| Should have minus stars for these people. | |
| Misty | 1/12/12 |
| If there was a 0 stars available I would put it on there. I have had the worst experience ever with Direvt TV. I signed up for auto bill pay and in October the took the hundred and some dollars out. Two weeks later I get online to order a movie and it says that I am behind on my bill. I call and they say my payment was rejected. I call the bank and ask what was wrong they said that Direct TV had taken the money out and it was not rejected. So I call Direct TV once again and they gave me the run around, finally after two hours on the phone someone gave me a fax number to fax proof that they recieved my payment from my debit card. I faxed it three three time, in the meantime, my service was cut off and I had to pay a minimal amout to get it cut back on. By this time it is November the dept I faxed the info too hasn't gotten back to me and what do ya know, the 12 people I talked to in one phone call had no idea what was going on with it so I was told until they got it straightened out and noted it on my account they couldn't help me. We come to December again they are threating TO CUT IT OFF. At this point I am so angry that I yell at the person on the phone. I was not comfortable giving them permission to use my debit card again. I call the corporate number and was helped by a nice lady and she said the finanace dept a little time. It is now Jan, and yesterday someone from direct tv actually called me asking me for money bc I am behind supposedly. I paid them what my bill would have been without the 103 a few weeks before. Not giving them anymore until they resolve my debit card issue. I was told that they would cutt it off if I didn't pay 135 then. Again I call direct tv, finally someone just credited teh money to my acct and I thought it was over until today when I got another call saying they were going to disconnect it less than 24 hours after I just talked to someone. I am done with these people | |
| DIRECTV Helps Support Stackers ! | 1/6/12 |
| Why do you support stackers? I have books, records and bank details on a stacker that made a few million off you! The heck with your company I sent the data to the IRS they can go after the dealer he is a tax evader as well as a Criminal for selling thousands of stacked accts to people collecting cash for up to 10 units per acct. You continue to send him systems in Canada. All you want is the revenue. Your security people did nothing. | |
| becky | 1/7/12 |
| We have loved Direct TV for the past several years. When we have had problems they were address to our satisfaction. For the first time we are considering leaving and going back to cable due to the changes they made to the programing guide. I am barely able to read the new guide. The white type on black background and the font make it very difficult to read and quite honestly annoying to look at. Will give it another week then may have to make the change. | |
| DirecTV No More | 1/5/12 |
| A couple years ago, the CEO of DirecTV, Michael White, appeared in an episode of "Undercover Boss." In that show he came across as a very kindly person, very interested in his employees, his company, and his customers. My direct interaction with him and his office staff has shown that this was all a lot of hooey. The Mr. White depicted in the TV show is nothing like the real Mr. White. He's just like all the rest of his bunch -- interested in one thing: taking your money. I have cancelled my DirecTV service and will never be a customer of that company again. | |
| DLH | 1/4/12 |
| DirecTV is refusing to clear up fraudulent information on my old account even though I provided them (by fax) with the personal information they insisted they needed. I foolishly did that and when I called to follow up not only did they refuse to clear THEIR error up even though they have hard proof from me, but the representative, Ebony, wouldn't let me finish speaking (I was polite and I wasn't yelling) and when I became irritated at her constant interruption and refusal to listen to me, she hung up on me. I have filed a complaint with BBB and intend to follow up on this matter to the fullest extent. | |
| S | 1/2/12 |
| I just got Directv service a few days ago. We have had nothing but problems with this service. I have spent several hours over the past few days trying to get my problem solved. I was told a different price then I was billed. I called to find out why and got the run around by several different people. I did not authorize the amount that came out of my account and therefore put a stop payment on it. I called to let them know and I was informed that my bill was correct after waiting for a supervior for of 45 minutes I was finally disconnected. I have tried to call the corporate office but it just keeps saying please continue to hold for the next available operator which I do not think will really be anyone that will be willing to help. I do not recommend this company | |
| Robert R. Dennis, | 12/22/11 |
| I have been a Direct TV Subscriber for many years. Los Angeles, Long Beach, Las Vegas, now Denver, and I thought, soon to be Atlanta. While Direct TV has always been expensive and has become more so, the only thing that hasn't gone up in recent years is my income. My family and I decided several years ago, that we could no longer afford much money for entertainment. We decided to keep Direct TV and our Internet hookup, and give up most everything else. As a result, we only eat out on my children’s birthdays. I am an avid sports fan, but I have not attended a game in the last six years. We drive a 2003 Honda and a 2005 Hyundai, both purchased as new vehicles. I doubt that I will ever buy another new car. We sold our ski gear because we can't afford lift tickets. I sold my golf clubs because I can't afford greens fees. When my wife won a new HD flat screen TV, we decided to go for the Direct TV HD service. Direct TV has never been perfect, but what is in this world today, but Direct TV has been a big part of my family's life. We have enjoyed Direct TV, and my experience with the service technicians has always been favorable, with a couple being outstanding. A couple of days ago, Direct TV changed their format. The format went from something that was attractive, cheery, easy to read, easily understood, to something that is ugly, depressing, nearly impossible to read, and therefore difficult to understand. Why is it that "leaders" take a good thing and “fix” it. If any of the big shots ever took a marketing class they could learn about the "New Coke," the Edsel, and a host of other corporate marketing disasters. I hope someone at Direct TV has enough sense to know when they have made a mistake and fix it. If you can't improve on the old format (it was fine), then at least return to it. I know you are loosing customers because those of us who can’t find work, or can only find work at minimum wage cannot afford your service. The only way that we can pay our bills is that we gave up a lot of other things. Why loose customers because folks like me and my family hate your format? It’s your company, you make the call. As for us? We will give you a couple of weeks, then we will start to look around and see what else is available. We will vote with our funds. | |
| TAV | 12/21/11 |
| my local cable company decide to drop our local news so i called Dish and Direct Dish was honest no local news or oklahoma news well direct was not honest yes you can get local news oklahoma news not true know we know have something we hate i called the same day they install the system to have it discount we were promise an antenna at no cost no installtion fee or montly fee did it happen no so i tell anyone do not get Direct TV i just want to get rid of direct and go back to my local cable i feel like since i have tired to get what i want and need and it has not happen i should not be charged a fee of 456.00 since i called the day it was connect after the nice young man told me oh no you cant get the oklahoma news. i will tell everyone i see how awful direct tv is. | |
| PJRuss | 12/16/11 |
| I've had Directtv since Nov of 2003. Lately I've noticed that you cannot watch a dam program anymore without constant Commercials!!!!!! I have my favorites and I can speed switch to 5 difference channels and nothing but solid dam commercials!!! I get so sick of this crap!! We pay top dollar to DirectTv to get quality programing, Not 10 Billion Commercials some of them repeated twice back to back----> then only 2 minutes of the program we want to watch. Directtv gets Billions of dollars from these companies to run their add commercials, then we ALSO PAY DIRECTTV to watch the dam things!! What a rip-off!! I know you can order HBO or some other movie packages and avoid the commercials. But, Hey-- IT's getting to be to dam many commercials and alot of them are the stupied Insurance companies. I get so I want to "puck, when Flo comes on". | |
| dtv | 12/16/11 |
| I have auto pay anf they alwase send a letter telling me tgey got the money. now i havent got the lettr and i called for 3 months they keep sayin they have been paid then all a sudden my sat gets cut off and they say i owe 3 months. they said they had the wrong address but how did i still get the 3 month bill. neway im just pissed about it right around xmasi cant paythree months right now so i gota be without tv for 2 weeks till my check comes thanks dtv | |
| Michael Green 714-630-7888 | 12/17/11 |
| Mr. C. Carey, I have a commercial tenant "Golf on the Edge" located at 14893 E Ball Rd. Anaheim Ca. 92806. They are unable to receive a signal from their newly installed equipment from your company. While on the roof checking out the connection, I found the dish had blown across the roof and is currently 1 foot away from falling down on one of our customers head. Your service tech. NEVER secured the dish and metal frame to our building. IF this blows off our roof and lands on someones head, I'm guessing they will probably be KILLED. I spent an hour on the phone with several CUSTOMER SERVICE reps today and NONE of them seem to understand LIABILITY and PERSONAL INJURY due to complete NEGLIGENCE on Direct TV. A business owner myself, I find this very hard to understand. Please be advised, I have done all I can to get your company out here to fix this LIFE THREATENING situation with ZERO success. Unbeleivable!!! | |
| Bubba Wilson | 12/18/11 |
| Don't order HD from Directv! the new change to the menu is unreadable, dark, Info bars skinny and unreadable. Font is way too small to read even on a 52" TV. more unnecessary steps. When asked to change it back the comment is. OH, we can't do that! As far as I'm concerned if I can't read it, I don't need it. They broke my contract with stupidity and I will not pay any penalties for cutting the service off. The designers of the new set up are a bunch of idiots along with whomever the person was that approved it. | |
| marie | 12/19/11 |
| dear bernadean, if you read this or anyone else for that matter, it states somewhere in your customer contract that anything found on your access card after you send the receiver back you are responsible for. i guess this is why people should read their contracts before they sign or at least after they do. I work for them in a call center. i don't care for some of their practices, it really kills me when customers call and feel like they are getting ripped off. i really want to help you not feel that way. I genuinly want people to be happy with their service. you have to understand that they subcontract alot of their work, including the call centers and techs that come to your home. alot of people at call centers are there for the job and thats all, also if your agent is slow, they are training or new so be nice to them. there is so much information to learn! it's very stressful the two weeks you are taking calls in training. and the techs, well alot of them are the same way, in it for the money. they get paid per job so the more jobs in one day, the more money. directv pays almost $200 to send a tech to your house while you only pay 50. this is part of the reason they don't like to send them out. but i do agree about the equipment i don't feel like they stand behind that part very well. we don't have any control over what receiver we send to you, they just don't give the option, it just goes by what is in stock. anyhow, just saying, be nice to the people at the call centers unless it's a dumb *** | |
| Rachell | 12/20/11 |
| I find this company is no more than a cheat and will scam you for every penny they can. I find it funny that no one in this company has a corporate number that is connected and that a chain of command for this company does not exist. I asked many times to speak to someone higher up than the floor manager(who by the way knows nothing) and they could not provide me with any numbers to call. You need to submit a fax or a letter......What happened to customer service and speaking directly with the customer to resolve the issue. I will never suggest this company to anyone and would go without tv before I would ever go to them!!! | |
| Carol Bloing | 12/15/11 |
| We had direct tv installed about 6 weeks ago, and added nfl network. Upon installation the service rep took my splitter box with him, value 50.00, and we noticed it right after he left. We called service number 9 times over the next 5 weeks, we also spoke directly to the service rep and and he talked like he did not know what we were talking about, but finally remembered that yes he did take our property, and it was in his back yard. this was two days after installation. he was suppose tp bring it out in a few days. 5 weeks later after 9 phone calls, and a runaround that inxcluded threating to call the police, which is what we should have done in the first place, another service man showed up with a splitter box that was not ours, he did not say a word just put it in my hand and left. We called again, and this time the person on the phone admitted that they already knew that he was delivering the wrong one, and they would reimburse us for our original one. NOW if this is going on allover I dont know what to say, other than THIEF,THIEF, THIEF. We will be getting another provider so all of you beware. | |
| Mr. Tallent | 12/15/11 |
| Why is it that when something is wrong with my DirecTv hardware, the customer service always say that it is "my equipment". Then when I point out that if the equipment is "mine" why should I have to pay a lease fee each month, I am told that its not a rental fee, its just a "mirror" fee to recieve services from my primary receiver. It plainly states on my monthly statement "leased reciever fee". But of course, if I cancel my service, or buy a new receiver, then the equipment if property of DirecTV and must be returned within 7 days of receiving the return box. Also, why is it that I can go to Best Buy, purchase a new receiver, install it myself, then call and activate it myself, but this extends my contract. What did your company do to deserve this extention? I really enjoy the services you provide, and have no plans to disconnect or cancel any of my services, this is just something that annoys me about your buisness practices. It also hinders your buisness, because i would have already purchased additional HD receivers for other TVs in my house to replace the standard boxes I currently have, if I did not have to extend this contract. Please make a decision about who the equipment actually belongs to, Me or DirecTV. If it is mine, then i have bought and paid for it, therefore you have no reason to extend my contract. If it is yours, then extend my contract, but you should not charge me for the equipment. The choice is yours. Thank you for your time, although I doubt anyone really reads these.... | |
| K | 12/15/11 |
| Signed up with DT this past summer, because we're IDIOTS!! Was supposed to be cheaper for us really made a good deal for us, which turned out to be CRAP! To begin w/ we had the installation tech come out who hooked it up wrong and we were continuously getting nothing! We would be watching something and then two seconds after if came on it would go off, blaming the dish. We called they said it was the storm, to which I replied couldn't of been our neighbor as well as our brother and s-i-l who live DIRECTLY across the street just switched to you guys as well, same day infact, and have had zero problems with set up. Two nights in a row this happened. My husband missed his favorite tv shows, and that man rarely watches tv to begin w/ so it was a big deal. HAHA, called to have someone check it out, same guy came out and messed with a couple cords, then SAT DOWN in our recliner and started "watching" tv, for approx 45 min. (Direct TV claimed he was making sure it worked properly) then he left. He was very creepy and tried to tell my children what to do even!!! 10 min. after he left it started to do it again. He called to check back and see that it was still working, when it wasn't and we requested he come back, he refused. I had to call back and request a DIFFERENT technician because they wanted to send the same guy out again, but not for another 2 days! Finally got someone with some brains, and he fixed it!! Secondly we were told we would have a lot more channels than we had with our previous service provider, we do, only they are the SAME channels OVER AND OVER AND OVER!! We definitely have less. When I called about canceelling, they wanted to charge me a RIDICULOUS amount! I mean c'mon, instead of charging me for the total of what I would pay for each month left on my contract they practically doubled it! Thirdly, my husband and I got a new tv, and were having trouble setting it up, called and were told we needed a special cord - Check. got it, set it up, still trouble. Called again, and the tech helped...SLOWLY, but he helped. I had also gotten online to see if there was any support on there only to find out that my bill had been messed up. So we updated the credit card (or so they said) and got it taken care of. Then a month later, STILL shows it hasn't been updated! Called, "got it fixed" (we'll find out). All the while have been receiving phone calls the past 3 days claiming "this is direct tv calling in regards to the CC on file...blah blah blah..." Called the number IMMEDIATELY, even while the recording was still and got a "thank you for calling, call back during business hours". There is no mention of said business hours. I called direct tv and discussed the matter. Person I spoke with said I would be removed from list, but again today I received yet another call from that number, saying to call them. Still there was no answer, called direct tv again and got some moron who was supposed to be transferring me to a supervisor. I was hung up on! I'm DONE w/ Direct TV!!!! | |
| Johnny R. | 12/16/11 |
| If there were zero stars that's how I would rate them. The customer service is by far the worst I have seen. Don't give them your banking info. for they have a computer that will pull charges from your account unathorized. They will not move your service unless you pay them $150.00 to move your services, Then if you don't you cannot receive services, then when you cancel your services they want to charge you $500.00 early cancellation fees. This company is by far the most screwed up organization I have ever dealt with. STAY AWAY FROM THIS COMPANY WHATEVER YOU DO. | |
| Bernadine Harris | 12/16/11 |
| I cancelled my account with Direct last month and sent them their equipment. There were some old charges they found on the cards. The money was automatically taken out of my bank account without my permission. I did not authorize this charge. I do believe this is theft. What about billing? | |
| Dianne | 12/12/11 |
| I just want to compliment an employee who works in case management for Directv. Jennifer 409352 is awesome!!! We were having alot of problems trying to figure out how to hookup our HD box to our new plasma tv. My husband and I talked to three people Sat.to get us started which turned out to be extremely frustrating! I wanted to talk to somebody to send a technician out to our home due to the complications and Jennifer from case management called back in 5 min! she walked my husband through everything and got us hooked up properly. Now we have a great TV! I wish the other people that we talked to were as knowledgeable as she was! Thats what I call excellent customer service! You're awesome Jennifer!!! | |
| Bob27551 | 12/14/11 |
| I feel for Jennifer, I had the same thing happen to me last month where Directv without my authorization from me went into my bank account and "STOLE" $110.00.. and over drafted my account and caused a check to food lion not to clear. I was charged $70 overdraft fees from the bank. Now I have been a customer with Directv for over 3 yrs, my bills are aways paid on the 1st of every month, when I get my retirement check. I called Directv Billing department and ask what the hell did you all do. I was told it was a computer problem and that the money would be returned within 10 day, well No go on that, called again was told it takes 30 days, BS" I called again I was told the money had been sent back "BS" again its been 3 weeks now and nothing. Its all LIE'S.........My bank has been contacted about this mater and a report has been filed as theft......Directv is no better then a robber putting a gun to your back and taking your money | |
| Deb | 12/11/11 |
| Well, here I go - adding to the slew of complaints - We had our service on "suspension" for 7 months - when we came back to Florida, we activated it again - we noticed the bill was almost 100.00 from before when it was 50 something..I immediately called and they said the 'special price' was good for a year - and the year is up - when I told them we had it in suspension for 7 months and the guy I spoke with in April said we would continue the 'special price' when we returned, when we got back, they said he was mistaken..Here's the rub, WE CANNOT AFFORD TO PAY THIS WHEN WE WERE TOLD ONE THING AND NOW ARE BEING TOLD ANOTHER! Ok, so after three calls, I get a guy named LEO - He was actually terrific and got my bill down - but it is still too high for what we are getting..of course, we don't have the some of channels now that we really love, and as I have read above, they give you the same shows OVER AND OVER - and OLD, OLD shows - what a rip off - and to think I went from cable just to try these guys - what a JOKE...and the JoKe is on US! Bad BAD Business---- now here is the other rub - when a person suspends the service, your "special price" continues through the suspension - HOWEVER, they add onto the time of your contract so instead of my contract being up next fall, it is spring of 2013 - HOW IN THE H--- can they call it a 'suspension' if my 'special price' is still under the suspension time, yet my service contract is NOT! I am gong to be calling, writing, and complaining to EVERYONE from the CEO down and to Attorney general - I want OUT, NOW - but I will NOT pay a cancellation fee...It is simply NOT FAIR what they have done - bait and switch is just an understatement..More to come... | |
| Sorr | 12/8/11 |
| This company has been a complete nightmare for my family. My 87 (YES 87) year old father has been recieving harassing phone calls from them two to three times a day for a year now. He lives in Ohio and signed up for their services. Immediately after hook-up his service stopped working. He was told it was the snow and he had to go out brush the snow off the dish. He did. Half an hour later the same problem and the same answer. They really expect an 87 year old man to trudge out in the Ohio snow several times a day to remove the snow from the dish in order for his service to work!! He tried to cancel and that is when the harassment began. We have tried and tried to deal with this nightmare and get a different answer with every different phone operator/supervisor we speak with. You can NEVER get the same person twice. Another try today is supposed to be the end of this ordeal. I am not too hopeful considering the supervisor will not give me a way to get in touch directly with her again and this is a story we have heard before. | |
| Jules123 | 12/8/11 |
| The reason why the agents hang up on customers is because every time someone wants to cancel their service it messes up the agents numbers.. meaning they wont make their commission if they get too many cancels over the week. so if a customer calls in and says they want to cancel if the line is "disconnected" before the customer can verify their name or who they are..they dont have to cancel your order.. because company policy states that they would need to verify the information before actually canceling the order.. and they are still required to try and change your mind before canceling the order.. if not they have to cancel and it counts against them.I was told this information from a friend who engaged in a relationship with a Team manager named Sarah who works in Miami Florida, Prc Alorica. This is why i'll never get Directv because I'll be hung up on a hundred times to save their commisionbefore I get refunded bak my money. To make it worse Ive also heard stories about the aganets stealing credit card information to purchase stuff online. Set your orders up ONLINE yourselves for any television company and Directv make ways for your agents to make commision another way.. perhaps for making the customer happy on every call or keeping them calm maybe you'll WIN customers back that way. If not your agents will continue to hang up on people. | |
| Sam Bryan | 12/9/11 |
| I instaled for dtv mastec for 3 plus years I left due to charge backs | |
| Carlos C. | 12/6/11 |
| Too bad there is no 0 stars option for Directv... the WORST and I mean the WORST customer service I have ever experienced, it took me a month to disconnect their service, every time I explained the reason of my call, they will put me on hold, transferred me to someone else whom I needed to explain all over again and then hang up on me, when I called back, no one knew anything why they kept hanging up on me, claiming that there were hundreds of CSR and had no way to find out who I had spoken to. So as soon as I asked for employee ID #, they will again put me on hold and hang out on me... FRUSTRATING is too short of a word to explain how I felt. DO NOT GET Directv!!! However I was able to kept a couple of friends and family members from getting DirectV. | |
| Dee Lightner | 11/29/11 |
| Until tonight I was very satisfied with DirecTV. Tonight it began snowing. However, it was NOT snowing hard, and barely put a half inch on the ground (and on my roof, where the satellite dish is mounted.) I began losing my channels. First it was flickering picture and sound that was breaking up, mainly on the pay channels. The broadcast channels seemed to be fine. Then later all the channels went out and I got a message "searching for satellite (771)). I called DirecTV and this is what I was told: It's because of the snow. When I asked why it was that last year, when we had a blizzard which covered an area of about 160 miles east/west we had no problems with receiving the signal. Why, with a foot of snow on the ground (and on my roof), we experienced no interruption of service. And, how did the snow flakes falling down distinguish between pay channels and broadcast channels, so that the pay channels went off first? Smart snowflakes!! Then the person on the phone told me they could not schedule a tech to come out in my area! WTH is that all about? I pay each month for "protection" and I expect to get it!!!! If they are not going to send a tech out, then how about refunding me all the fees for protection that I have paid? I finally got a supervisor to schedule a tech to come out on THURSDAY! Am I the only person having trouble in all of western Ohio? So they think it's not worth sending a tech out? Gimme a break!!!!! It's not bad enough that I have to hold on for ten minutes to even talk to a HUMAN, but this is the "service" I get from their customer service department? Here's a hint to DirecTV, HIRE MORE PEOPLE TO ANSWER THE PHONES!!!!! The really bad part of this whole rant is, no matter WHAT provider I had for TV service, I would get the same crap when I needed assistance! THIS is what is wrong with our country!!!!!!!! | |
| Justin Karl Swanson | 11/27/11 |
| Hello Direct TV Corporate Headquarters. This is MR Justin Karl Swanson I live in Spokane Washington My address is 217 W Spokane Falls Blvd#308. Spokane Washington 99201. I have contacted Direct TV By Mail and by email in regards of Copy Right abuse. I had received an eamil response of Direct TV looking into this matter. I have not received any thing by Mail as of yet. I am challenging one of The Sonic Music channels 817, where it is shown as being Advertising as being shown Y2K Hits. ( I had sent A Letter to the NBA, IN New York with A Picture of other Advertising using My signature submited materials and waiting for response.) I would like to call The Direct TV Headquarters and talk to some one there in person so I can explain on My behalf of what is going on in Spokane Washington. ( I feel that Some one in our Media and our Down Town Partnership are selling both My Copyrights submitted Materials and using my writting skills, and selling My Ideas and Designs with out letting any of them come to life or going to Market as as Product and keeping any and all of The Different Money opportunities I may have on My be half. ) I feel that The City has been doing this for the past 19 to 20 years. ( I feel that Both of The Different Media News and Entertainment Channels and Agency from New York City and in Spokane Washington are both Blocking and Preventing any and all efforts on My behalf and not allowing any body to Break My news story or is willing to put Me in the News, I feel this has been going on almost 3 to 4 years now. ) I am also not allowed for any of My opinions when I am on line and I am being completley shut out, in that area of communication. On December 1st Next month there is to be a Computer Convention at our Down Town Convention Center. I am registered to be at that event They are going to get a ear full from me. ( I feel that Our Media and Legal Authorities are letting every thing that I submit, and all of My Legal Claims and Problems run out so that The City can continue to receive Funding on My Behalf.) All Of My Letters I had sent to Direct TV have statements that our Departments and Legal Authorities are to be responsible but no is willing to. ( I have had no phone service for over two years because each time I sign up for A Cell phone package I will make My first two or three instalments but then I can not keep up and get behind. ) ( I feel that Spokane Washington where I Live in The Down Town area is Not allowing any thing I submit to be processed and is keeping me heald back and letting be to get behind on some of My bills or some of the Different Media and Communication services that I will try to order from time to time.) ( I also feel that Some of The Different Communication Services Like The Different Cell phones all the Different Texeting, and the Different Communication packages are using My writing skills for Different Advertising.( One of the reasons that I am being taking advantage of is because of My not having a phone to where I can call any of the legal people that I write to that and My living at The Park Tower.) I have several copy right challenges besides what is being Advertised on Direct TV. ( I can not Make any copies for what I see being advertised on TV.I feel that there is and has been Major City Corruption in Down Town Spokane using any thing and every thing that I put in The Mail or take a interest with. ) Because of these items I feel that there is Corruption in and with our Legal Authorties no one is willing to put Me in the News because of all the free money people are getting and receiving on My behalf.( I am requesting both response and a settlement From Direct TV. ) Thank You. Justin Karl Swanson | |
| Justin Karl Swanson | 11/27/11 |
| Hello Direct TV.Attn Corporate. This is MR Justin Karl Swanson 217 W Spokane Falls Blvd#308. Spokane Washington 99201. ( This is what I am and have a long Complaint about regarding the Different Media Communication services and Media Website and Cell phone use. ) Number 1. I am getting very Tired of People who sign up on both The Different Free Websites, Like Tagged Face Book and Twiter, as well as the Different On Line Dating sites Like Zoosks, Match Dot Com and other On line sites who Claim to either have address in Spokane Washington or Live in Spokane Washington are are either from Africa, Guam, or The U Crain, and are not as they say and trying to get free Money. Number 2. I am getting tired of The Different Parties that Live in Spokane when I sign up to use one of the Different Free Websites or when I Pay for A Online Dating service that I get put down because of My being on Social Security or on low income when most of the people who live in Spokane Washington specially in The Down Town area are in the same income range, and being Pregedious because of My Living at The Park Tower. Number 3. I am Getting Tired of when I post one of My Pictures that I get turned down because the way I look and also that I do not have a regular job or drive a car.Number 4. I am Getting Tired of The Different Organizations that will not allow any person to compete for any type of contest unless you dont not have either a submitted Vidio of your self or not having a cell phone number to enter, for a certen contest.Number 5. I am Getting Tired of not allowing or being able to because age or what My interest is or have been or what My writing involves and as well as some of the Different Organizations I have been involved with.Number 6. I am Getting Tired of the City Of Spokane Washington not allowing Me to compete because I do not have a Dagree From any of the Education Programs or Collages. Number 7. I am getting Tired Of The City Of Spokane Washington not recognizing any of My Letters and My Legal Documents Because I live at The Park Tower, and My income. People wonder why I get a little pissed off.Number 8. ( There is nothing Wrong with what I have in the Mail or submit out side of my miss spelling where I think every body has this problem. )Number 9 I am getting Tired of All The Law Firms Lawyers and Attorneys who have and are Advertising for Several Legal services using the On line Directory and the Websites that show a listing of what their Firms and services are suspose to be Providing but will not take Me as A Client and then either change their address and legal interst and do not up date either their address or services. I am getting Tired of People in Spokane where I live using My name for Different Money opportunities and that no one in Spokane Washington will File any of My Legal Claims. These are some of The items and interest I have been challenging in Spokane Washington and By My self I feel that Spokane Washington where I live is abusing both Power and Authority on any thing and every thing that I put in The Mail submitt or will take a interest with. ( I am again willing to Allow Direct TV to put a amount down for My settlement but I am getting tired of every body stalling and taking their time Because of My living at the Park Tower. ) Thank You. Justin Karl Swanson | |
| | 11/22/11 |
| If there was a rating of 'negative stars', that's what I would give Direct TV. I had to laugh when reading other comments -- "worst customer service experience EVER" -- because that's what I've been saying to anyone within earshot for the past week. I have never, ever in my entire life experienced worse customer service from any company, in any service industry -- and that includes third world countries (many of which it sounds like I've been calling, during my horrifically time-wasting multiple calls to multiple 800 numbers to speak with Direct TV 'feeder' personnel in pursuit of a straight answer to any question). I have no idea how this company stays in business, and I would welcome a chance to discuss necessary improvements with Direct TV President Mike White -- if I could reach him without getting sucked into the vortex of the phone hell that is anything connected to InDirect TV. | |
| George White | 11/21/11 |
| Never thought I would say that I should have stayed with cable, but I should have stayed with cable. To order a demand movie is horrendous! Either you need to have a land line phone to hookup ( now thats soooo last century) or an internet connection, that at this time you have to pay $25 and shipping for. The customer service on our second of three errors in three days would have been great for DTV-India, but not for the US. I would recommend DTV to all friends and strangers....that reommendation is NOT TO GO WITH DTV. | |
| Florence Billings | 11/19/11 |
| PLEASE LOOK INTO " CHANNEL NUMBER " THAT SHOWS UP ON THE TELEVISION, LEFT TOP SIDE OF TV SCREEN. THE CHANNEL NUMBERS ARE VERY SMALL AND HARD TO READ. WOULD IT BE POSSIBLE TO BE BLACK, SURROUNDED BY WHITE BACKGROUND, AND LARGER. OLDER ADULTS SPEND LOTS OF TIME WATCHING TV. IT IS VERY VERY SAD NOT TO BE ABLE TO SEE CHANNEL NUMBER. THANKS FOR ANY HELP YOU COULD GIVE ON THIS PROBLEM | |
| Sherri | 11/15/11 |
| I am so disappointed in this company. I have two DVRs that are not working properly they have replaced one (with the same model) but it still freezes up. Now the one in my living room is doing the same thing. All I wanted was to get two new machines. Nope not happening unless I upgrade to HD. Wow you take my money every month and I can"t get two DVRs that work correctly. I will be leaving direct tv and going to a company that understands that I am paying for EXCELLENT customer service not crappy service. | |
| Ken | 11/16/11 |
| I'm not sure what kind of problems you guys are having, but I just talked to Mark from DirecTV. This guy Rock! He took care of me & gave me the Whole Home upgrade at no cost when everybody else tried to charge me for it. Plus, he also replacing one of my HD receiver/DVR that I'm having problem with that the other customer services keeps giving me the run around. So, there's hope with DirecTV. You just need to talk to the right person. Ken | |
| Hollis | 11/16/11 |
| I'm so sick of the marathon programing, don't they realize no one wants to see the same show over and over. I turn the channel, in turn I'm not seeing the commercials that their advertiser's are paying them for. The Science Channel is very rarely about science. The History Channel not any better. Maybe 40-5o% of the channels are what they claim to be. You can see the same shows from channel to channel and all that is different is the title. They've just changed the name and the narrators. They find the dumbest people and reasons to make a new show. If you want to watch a good nature documentary, you'll have to endure a narrator that sounds like they were covering a sports event. | |
| Kimberly Flowers | 11/14/11 |
| The WORST costumer Service I have EVER RECEIVED!!!!! DO NOT USE THEM!! The customer service reps don't know anything. I have spoken to about 12 in the last 5 months and every time that I speak to one I am given different information everytime. I speak to managers and surpervisors and they can't fix anything. The always seem to aplogize but dont know how to fix it. I moved to California from North Carolina. We call to inform them we had moving and to put our account on hold till we provide a new address. They decide to take $994 out of my account because the CSR never put it on hold.(Charging me cancellation fees, late fees, receiver fees and monthly charges of the dates I never used the service). I have been trying to get my money returned since 9/10/2011 and everytime I call they give me a new excuse in the reason why it hasn't been returned back. I finally set up the installation at my new address on 10/4/2011 to come out 11/12/2011. I provide all my new address and numbers. They ended up sending a tech out in NC instead of CA. I then call back to see what happened. They set up a new installation day for 11/14/2011. The tech guy NEVER shows up!!!! I call AGAIN!! The CSR tells me that my order was canceled and unable to tell me WHY?? the best thing they can do is send out another tech. WHY!!! This DIRECT TV company is the worst ever!! DO NOT USE THEM!!!! BAD SERVICE and the STUPIDEST CSR's EVER!!!! | |
| Jennifer | 11/14/11 |
| OMG!! NEVER, NEVER give your credit card info or banking info to this company! I don't even have an account with them, but because I have made 2 payments for someone who has their service who is renting a room from me (who handed me cash when they had a shut off pending) they charged off the account on MY card when the person could no longer afford their inflated prices and broke the contract.(I am NOT on their damn contract) To the tune of 749.00!!!!!!!!! My bank cannot dispute the charges yet because they are currently "pending" but bet your sweet butt I will as soon as the charges are actually put through! The money is already on "hold" so it has been taken out of my account. SO crazy!! No good deed goes unpunished! UGH! The person who had the service had contacted them to arrange to make arrangements on the bill, and they did THIS instead! WOW! Not a DTV customer now..... and I NEVER WILL BE!!! | |
| Ruth Fox | 11/12/11 |
| I am so tired of Directv! I can never get a straight answer out of anyone when I call customer service. None of them ever have the same info. They all contradict eachother. I've had to contact the corporate office anytime I needed something settled! It's ridiculous! I've had so many equipment issues it's unbelievable! I called in tonight because I still hadn't received my coupon for the free movie deal back in September. Shocker. Not the first time. I've been thinking about switching to Comcast tv since I already have them for my internet. So when I called in tonight about not getting my free movie voucher that I have to mail in and wait 6-8 weeks to get the credit on, lovely right, I had them transfer me to the sales department just to see what deal they would give me for renewing my contract for two years. My call is answered and I hear, "Thank you Ms. Fox for being such a valued customer since 2007. How can I help you today?" So I ask him what deals they are offering to renew my contract and he tells me, "Well, you have the package for 72.99 a month and I can lower that to $52.99 a month and 3 months freeof Starz and Encore OR Showtime!" Freaking seriously???? The package I have was $52.99 a month when I became a customer and I started out at $29.99 a month for the deal! A whole whopping $20 off a month for 12 months? All the sudden that whole valued customer speech went right out the freaking window! How is it that the flier I got in the mail yesterday is $29.99 a month for new customers, plus all the free hook ups and free DVR rentals, yet a "VALUED" customer who's been very hesitantly loyal to your company for over 4 years gets $52.99 a month for a deal?? Nope. No thanks. I'll be calling Comcast in the morning. I'm done. Take your "values" and shove them because they are just words. They mean nothing to you! Why the hell would I settle for $52.99 a month for 12 months when new customers are getting $29.99 a month for the same package I have???? How ignorant they must think we are! Well, I won't be their sucker anymore. I'm done with directv. | |
| Candace | 11/11/11 |
| I HATE Directv! Worst customer service I have EVER had, and I'm innnn customer service. I've been waiting on a refund from them for 5 months and still have not gotten it. I've been lied to by their customer service reps, and given the run around. Cancelling any kind of service is horrible. I wanted to cancel my service since I was moving and was told it was going to be a $430 charge. What kind of BS is that?! And then they said I could suspend, so I opted for that, and they still charged me $430, and I had to call and tell that I had only wanted to suspend my service. The customer service rep, Bobby, also told me I could suspend twice up to 6months EACH time, later to only be told that it was 6 months max, and i should have done each time for 3 months. I was also told that since my new apartment did not get Directv signal, all i need to do was return the HD receiver, which i did. I had 2 receivers. The other was a regular receiver. They failed to tell me I had to return both, and was told to just throw away the other receiver. The sad part is, that little box they give you only fits one anyway, so how was i supposed to fit both in there?! DUMBA**ES! And then it was a battle with fighting with them as I sent the receiver back in the time they asked and they kept charging me an equipment fee. I was then told to send in the 2nd receiver, which thank goodness, I had not thrown away. I then sent it in and was told I would not be charged the fee and I would get a refund. But I still have not received the refund, and now I'm calling corporate as we speak. Needless to say, waiting for these lames is like waiting in the desert for water. It's gonna be a while. EFF DIRECTV! WORST CUSTOMER SERVICE, SERVICE PROVIDER EVER!!!!!!!!!! | |
| Jerry | 11/11/11 |
| Customer service reps don't have a clue what policy is regarding providing and charging for services. Have spent over a month trying to get bill fixed and all they do is change it to another wrong amount. Get a different answer every time you call. Basically they suck. | |
| Robert Fox | 11/10/11 |
| I would just like to compliment an employee of Direct TV. I have had nothing but negative things to say about Direct TV in the past but the other day an employee named AMY badge number 300272615 gave me some hope in direct TV. I've worked for the ultimate customer service business in the past, THE RITZ CARLTON so I know good service and Amy was all that.. After a few minutes I felt like I was talking To a friend... If everyone of your employees were like Amy, well you'd be a top rated company Regarding service. That you Amy for restoring my faith in a customer service agent for any company. Amy has kept me for now from leaving Direct TV. thanks Amy | |
| Mary Norton | 11/3/11 |
| I have been a directv customer for 10+ years i have not had any major issues with them until now. Just to give a brief on my history with directv, 10+ years as customer, paid bill on time every month (had two returned payments in last 12 months but were paid within two or three days from time of return) pay over $170.00 per month went onlne to pay my bill and found that due to the returned payments (4 and 7 months ago) i can no longer pay online which is ok i can still call to make payment with a fee of course my problem is i can no longer view my account history online not payment history, service history, nothing MY FEELING IS DIRECTV IS TRYING TO HIDE SOMETHING FROM ME when i called about this all they could say was "your online paying has been suspended" by four different people, i understand that part (sort of ) but what in the hell does that have to due with my history when i make a payment i think i should be able to go online and see it posted to my account. Directv Customer Promise " We are committed to delivering the best television experience for you every day and will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV. This is our promise to you." I think if you really mean this someone would make it right. Be assured that i will be shopping for a new PROGRAMMING PROVIDER i am sure i can get someone to take my $170.00 + per month I AM JUST SAYING where is the loyality one very upset customer | |
| Chris | 11/7/11 |
| Worst experience I've ever had. They never set up their "whole home dvr" correctly, couldn't get it fixed, refused to cancel service and were very threatening and then tried to charge me over $450 for something they never got right. I wrote their legal department about it and after 3 months of waiting for a response,they said" your bill is correct" please pay it or it will go to collections. I got called the next business day by the collection agency. That was today! | |
| Janis Greenberger | 11/7/11 |
| Worse than poor!! I have Direct tv and have been a customer for about 15 years. DO NOT GO WITH DIRECT TV !!! if you are in the process of deciding. They are such a big company that the right hand doesn't know what the left hand is doing or saying. I could rattle on about my specific complaints (and there are many) but they would just be more on a long list of others. So, I'll get straight to the point. I'm a person of principle. The direct TV representative told me one thing then the company did another and when asked about it, they lied!! When my receiver went out, they said it would take at least 3 days to send another so, I went to a retailer and paid full price for a receiver as I didn't want to be without TV and I didn't want to sign for 2 more years. I've been a customer for 15 for heavens sake!! I was held up for 2 hours at the retailer by the Direct TV representative who needed all kind of info including faxing a copy of the receipt showing where I paid full price so I wouldn't be charged the lease fee. Well, I'm being charged the lease fee anyway and now they are saying it is a fee for programming to the receiver. And I thought the Total Choice Plus monthly program fee covered that. There are new offers everyday for great prices and good service from Direct TV. BEWARE!! Even getting something in writing faxed to the company will do you no good. They will change their story and find a way to nickel and dime you. And in this era of people changing satellite companies regularly to take advantage of some current offer, loyalty means nothing! They reward my loyalty of 15 years by giving me 3 free months of some programming I would never watch anyway. | |
| Linda R | 11/8/11 |
| Direct TV Complaint Spoke to almost a dozen people. Direct TV took $299.72 out of bank account for services that were included in new customer package! They made an error in not sending out a DVR, then while the installer was in my home still, I called Direct SAT TV, evidentally a third-party dealer, to remedy the situation. Not only did Direct SAT TV hang up on me, they hung up on the installer also, then they had the calls going to voice mail. It gets crazier from here. Direct TV stated that the only way to resolve is to charge my account then immediately turn around and credit my account. But of course they did not. Now I am told it will take 7-8 days to credit my account even though it took 2 seconds from the to take it out! They were not authorized under those terms to take funds out of my account without agreeing to put them back immediately! This is a scam. I found other same complaints on the internet, where new customers who did not receive proper equipment were told they would have to pay $99 for the DVR, now that they were a current customer, since the installer had already activated the account. Completely ludicrous. DO NOT EVER GIVE DIRECT TV YOUR BANKING INFORMATION UNDER ANY CONDITIONS. They lied about putting the funds back immediately. Supervisor today said they had no way to credit the account, that I SHOULD have been told that it would take days to get the money back, that the complaint would be escalated...again, but would take 23-48 hours for a call back. Meantime, they have MY money, for which I am not collecting interest. They could care less! They lied to me about putting the money back immediately evidentally since I was told on more than one occasion that 'refunds' (which this is not a refund! this is a scam...taking money out without authorization. They said I gave them my banking account info. so that authorizes them to take the funds...regardless of the terms and conditions on which the funds were authorized...in this case, they promised to put in back immediately. Looks like their attorneys are going to have to rewrite the dictionary regarding the definition of 'immediately! I am suing them! For a class action suit: please contact advocates4justice@gmail.com | |
| DLuna | 11/8/11 |
| I was a valued customer for over 8 yr's ( or so I thought ). I moved out of my home and I disconnected my Directv. However a bout a month later my son and his family decided to move into this same home and stated that he wanted to get Directv. No problem so we thought....well it became a nightmare. When he had a set up date 3 different times no less...he could not have it set up because according to their fraud department since his name and address was the same as mine it could not be done. This was after a new contract would have been signed and even after a new customer was being referred by him for service. By the way the woman contacted at the fraud dept was very rude and seemed to relish telling my son that it was a no go on install. I just don't understand this rational when it would have been a different account altogether along with auto pay etc. I MOVED OUT ENTIRELY....so as punishment my son could not get Directv...ridiculous! So he went with Dish instead and also told his other referral to do the same. So now they lost three customers total, because I too will never go back to them as well. | |
| Benjamin McFarren | 11/8/11 |
| Directv is a joke, after having their service for several years only because they were the only one that serviced our area, we bought a house in a different area and were able to get other cable/satellite services, i called to cancel Directv and was told that we would get a credit of 60.45, after not receiving this amount 2 months later i called them, now they are saying because of some unjustified credits back in july they only owe us 7.49, i said what unjustified credits, they said the NFL Sunday Ticket, I told them we never subscribed to that and never was it on my bill in the past, I spent over 2 hours on the phone getting passed around from one person to another, i finally told them that this is one of the reasons why i would never come back to them because their billing department sucks, and that they don't know their butt from the hole in the ground and that they can keep their damn $7.49 check. Thank god for UVerse. | |
| Chris T. | 11/2/11 |
| Directv sucks. Did not show up to install they cancelled my order twice. Never again will I go with them. Omaha, Nebraska | |
| HELEN MAHONEY | 11/2/11 |
| HOLY SMOKES, I COULD NOT EVEN GET SERVICE DUE TO ORDERING AND HAVING TO CANCEL ORDERS TO CORRECT ORDERS(OF COURSE THEY DIDN'T MIND CHARGING MY CREDIT CARD $320+ THREE TIMES WITH A 3-5 DAY CREDIT, OR SO I WAS TOLD). FINALLY THOUGHT AFTER 3 DAYS AND MANY HOURS OF TRYING TO GET ORDER AND BILLING/REBATES ALMOST RIGHT THEY COULD NOT GET INTO THE SYSTEM TO FIGURE OUT THE LOUSY $5 A MONTH REBATE I WAS DUE TO GET FROM THE LAST ORDER AND WANTED ME TO CALL BACK 15 MIN OR SO LATER TO DO THE ORDER. JUST UNBELIEVABLE. I WAS TRYING THEM AFTER GETTING AT&T IN SEPT AND HAVING INSTALL ISSUES WITH THEM(ABOUT 8 VISITS TO MY HOME) AND STILL HAVING SOME FREEZING ON MY SCREEN AND OTHER THINGS. THEY ALL WANT THESE 2 YR CONTRACTS BUT AREN'T ABLE TO GIVE YOU GOOD SERVICE. DOESN'T SEEM FAIR TO BE LOCKED INTO CONTRACTS WITH BAD SERVICE. WHEN WILL SOMEONE HAVE ANOTHER WAY????????? THANK GOODNESS I WAS ABLE TO GET AWAY WITH NO CONTRACT WITH AT&T(COULD NOT TAKE AN PROMOTIONS TO GET THAT DEAL). HOPE YOU HAVE BETTER LUCK THAN ME WITH SATELLITE OR CABLE. | |
| Connie | 10/31/11 |
| I am a new customer and just had a terrible experience with Directv. I had an corrected install scheduled today because the sales person led me to believe my system would work differently. However, no one showed up. I took off of wOEk today. When I called customer service I reached Marvin which then connected me to Rob. Rob who is a supervisor out of NM gave me such a hard time and said it was my fault ect. He just chalked it up as if it wasnt a big deal and lets reschedule. Like my time MEANT NOTHING AND HAD NO VALUE! He also lied and said he was the highest level of mgnt in customer service. After questioning him two more times he retracted his statement and said his boss Travis would call me back in 2-5 bus days. Unacceptable!!!! He then gave me an address to the Office of the President. Not a number an address. I asked for a number and he said there wasnt one. Apparently he forgot the internet existed as I found one. I got to the Office of the President. Wayne was very nice, understanding and gave me a $50.00 credit and resolved my problem. But the HOOPS I HAD TO JUMP THRU WAS UNNECCESSARY!!!! WHICH IS WHY I AM UPSET. However, after taking a breath I understand Comcast is worse in my area. All around worse! Customer service, installation, clarity of tv you name it they are worse. I am a new customer and since I have been a new customer I have had 2 problems with in a week. Both problems were solved within the same day. One they gave me an upgrade to a HD Receiver to a HD Receiver with a DVR (number 2) and now the credit. Overall, I am satisfied with them just a little scared as they have you trapped in a two year agreement and could basically tell you to deal with things. I have never been in a contract for TV before. Not sure if I would recommend Directv to a friend, family member or colleague at this point but they are moving the needle in the right direction. | |
| Jerry Brown | 10/29/11 |
| The service contractors that Direct TV uses are nothing but rip-off scammers. They come to your home and tell you that they can't do what you called into Direct TV and paid $45 for them to come. Then the service contractor tells you well for $45 made out to them they can do what you already paid Direct TV to do. Then when you ask them who to make the check out to and they give you their name, and they find out you are writing a check the contractor then says well I'll settle for $20.00 cash. And on top of all this DirectTV has on the Dallas-Ft. Worth area they are stating that as of November 1 they will be cancelling our local Channel 8 (ABC). I will be switching to Dish just because of the lies and bull I've been through. I heard cable TV was bad, but this stuff with Direct TV is way out there. And I've been an excellent customer since August, 1998. What a rip off!!!! | |
| Geraldine Reed | 10/28/11 |
| I have been a Directv for a ongoing seven years now.I was supposed to recieve a rebate on a year of service to make my bill 39.99 a month.However,i've been told my rebate was never recieved.So i am stuck paying an amount double that price.Everytime i call and talk with your customer service representatives they either act like they don't care,treat me horribly,or it's "i'm sorry" there is nothing i can do for you.Once my contract is up i will never go back to directv ever again.I will do everything in my power to make sure everyone i know doesn't either. | |
| Diane - Mandan, North Dakota | 10/26/11 |
| We prescheduled a reinstall of our dish due to reshingling. We verified tow seperate times that we were on target for the right day and time.. We were here- but NO DIRECT TV guy-- -- so now it is TWO days without service and all the customer service dept guy ( DAVE ) says is sorry it is not our problem. We were slotted for a specific time - the service guy showed up 2 hours earlier than was scheduled- and because he cant read his watch and show up on time - it is our problem. As a paying customer- this is unacceptable. I thought my local cable company was bad-- but after my interaction today- these guys have them beat. The floor supervisor REFUSED to bump this up the ladder -- once again " Sorry but not our problem" It is very disheartening that Direct TV operates this way! Soon to be EX- Customer if they dont make this right! | |
| Jackie | 10/26/11 |
| Dont drop fox, Because I will have to drop Directv within Mins. I also truly believe you might be shock by how many of your customer will drop you, you will have so many calls... I have spoken to neighbors, friends, and family and no one wants to lose FX... I guess time will tell... Please make the right choice... Jackie | |
| Frustrated - and they deserve 0 stars! | 10/24/11 |
| Direct Tv has the rudest and worst customer service of all of the satellite and cable providers.Not only do they not assist you with your issues, they always try to say that you caused the problem and that nothing can be done.The lack of respect for customer service by placing customers on hold and then hanging up is unacceptable and should and will be told to the better business bureau. | |
| Jonathan P | 10/24/11 |
| After reading the other reviews on here, I expected my experience to be much the same, HOWEVER, I had a very different result... After getting the run-around through the standard customer service line, I came across this corporate number. After only a few seconds, I was speaking with a real person, Cindy (employee number U4467, employee of 8 years) who was in the Office of the President. I quickly told her about the incorrect information I was giving when signing up regarding the "refer a friend" and how I was given the line several times by the support services that it must be activated PRIOR to accepting any documentation or initiation of the contract - contrary to what I was told by the initial lady I spoke with when signing up. She happily set everything straight and got me squared away. Despite the scaling reviews on here, I had a very positive experience with the corporate office and would recommend speaking with Cindy. Jonathan P | |
| D. Pore | 10/24/11 |
| With so many complaints, it will be best to show in bullet points: - Falsely told what programming area I was in at the begining of the service - Installer did not show up the day they were scheduled to - "Free" movies were billed - Picture would go out during rain/snow - DVR would not record more than 1 show at a time - Installation to a new room was billed and had horrible workmanship - Had to wait for tech to charge their drill battery in my house (first install of the day for them) - Cancelled service- rep said they would give until the end of month to return equipment without asking for the extension and you guessed it, I was charged for unreturned equipment before the end of the month and after they had already received it a week earlier, had to call for them to track it down ALREADY THERE for over a week! I can't believe I switched BACK to cable. | |
| Peter Ginelli | 10/22/11 |
| I have been a Direct TV customer for over 5 years, always paying my bill on time, paying for services I never even used such as Sunday Tickets, then one month I was super busy and had to leave town on a business emergency and was late on my bill for only a few days and I come back home from my trip to see my service has been cut off. I called and spoke to a guy named Bill at Direct TV who kept explaining how I was cut off because I was late a few days on paying my bill while I kept saying I realize that and I was out of town and can't believe after 5 years of always paying on time, just once being a few days late prompted a complete disruption of my service, where is the longtime customer loyalty? Then I asked to speak to a supervisor, after being placed on hold for over 10-15 minutes A lady named Diane came on and the exact conversation I had with Bill earlier took place with her. So I said: Fine, I want to pay my full bill and cancel my service, she sent me to another lady in cancelation who asked me why I wanted to cancel and wanted to know the reason, when I explained what had happened, she said yes if the bill is not paid on time, the computer cancels automatically, I said you mean to tell me be it that a customer is with you for 3 months or 5 years and pays his bills always on time, you just cut him off? She responded: "Yes, it doesn't matter how long you have been with Direct TV, you get cut off if you are late!" I was soooo furious at her answer, I said so you are saying customer loyalty means absolutely nothing to Direct TV, you spend millions of dollars on commercials offering perfect strangers free everything to come to Direct TV, but you treat loyal customers like complete trash, is that it? CANCEL MY FRIGGIN ACCOUNT!> I will never use Direct TV again, Talk about a company that has no regards for loyalty and probably will only survive by just giving free stuff to anyone to come to them and then throw them into trash and move to other new customers. Where do they get their business model from, Fidel Castro? Take a chance on Direct TV if you want, but I guarantee you will regret it, their customer service for existing customers sucks!!! | |
| Dinetta | 10/19/11 |
| I'm so dissatisfied with Directv personnel and services. I've never experienced such poor customer service in my entire life. I'm going to switch my services to Cox Cable or Dish within the next month. I highly recommend people to give a tremendous amount of thought before making a purchase with Directv. Also I forgot to mention that Directv will offer you a special price for monthly service but during the time of billing the prices reflects much higher. | |
| David Martin | 10/15/11 |
| I've been in contact with DIRECTV about an issue involving my satellite signal. I called directv about this issue and I was told it could be up to 5 days before this might be resolved. I don't know about you but 5 days is way too long to be without Tv. I assure you need to either have more people on the job or better system to handle this! I may discontinue Directv and the end of this contract. This so bad! I will be sure and tell everyone I know about how this on going problem I'm having with Directv. This has been going on off or on for about 6 mo's David Martin | |
| Siobhan Vargas | 10/16/11 |
| I should have read the reviews and we should be able to put ZERO stars... I cxled service with them due to a divorce and they just drained my bank account and left me with $2.09. I called then several times and all they did was apologize and they are not able to reverse the charges. I have a 3 YEAR OLD SON and am barely getting by and need to go get groceries... How do they expect me to feed my son?!? I know if I owe,I owe, and was willing to set up a payment plan but no! They have NO RIGHT to drain my account. | |
| linda miller | 10/14/11 |
| I called directv back in feb complaning how my cable bill went from 80$ to 400.00.. i was being charged for all this crap i didn't even want. and they kept telling me and still telling me they cant do anything about it now since they wacked my cable off. well if yall would have done something about it several months ago when i called i wouldn't be pissed and with out cable and yall would have yalls money. yall are rude,unwilling to step up and admit yall screwd up and fix the problem so im keeping my money yall can have yall crap back and i will be more then happy to go some where else.YALL SUCK AND I HOPE DIRECTV BURNS IN HELL!!!!!!!!!!!!!!!! | |
| LC | 10/12/11 |
| Your people lie alot. once my contract runs out I will not be getting again. I hate being lied to. GET YOUR PEOPLE TRAINED RIGHT. YOUR COMPANY SUCK! | |
| Becky Sterne | 10/12/11 |
| I have had a variety of problems with DirecTV, you name it I have had it. My latest is that I am VERY unhappy with subsidizing their war with their competition and seeing those people get premium programming free while I get rate hikes, substandard customer service and disrespect from the people I speak with. My suggestion to everyone that follows this forum is to file complaints with your states Attorney General who usually are the local franchising authority in each state, the FCC and the FTC. Give them each as much detail as you can regarding your problems. The FCC & FTC will give you reference numbers. Once you have done that contact the executive members of the DirecTV team via e-mail and advise them of your problems and that you have filed formal complaints with the above agencies against them. The executives e-mail addresses are: mdwhite@directv.com - Michael White - Chairman, President & CEO mwpalkovic@directv.com - Executive Vice President, Operations jwlittle@directv.com Sr. Vice President & Treasurer jfmurphy@directv.com Sr. Vice President, Controller and Chief Accounting Officer jward@directv.com - Sr. Vice President and Traffic Operations eafilipiak@directv.com - Not sure who this is, but he has been added to my correspondence by Directv I urge each of you to contact these persons and the regulatory agencies listed. Only by voicing your discontent with the latitude these companies have been granted in deregulation can you make a difference! | |
| Mr. Akins | 10/10/11 |
| DIRECTV is a joke they drafted my account 362 dollar with out my ok. Called to get my money back well yea you guest it cant help you, cant help you, let me put you on hold for another 45 minutes will my manager keeps ducking your call. I will bad mouth directv until they resolve my issue. Mr noel 100920838 a mangager was no help just read off a computer as he has been taught. thank for overdrafting my accout directv | |
| Stephanie T | 10/7/11 |
| The contract I agreed to in June 2011 was 3 free months for HBO thing racing downhill 900mph. | |
| Mary Ramge | 10/7/11 |
| I, respectfully, want you to know that you need to listen to consumers when they tell you how poor the customer service is for DIRECTV. I have been a customer for many years, and for the most part, enjoy the programming. A company your size should not require customers, however, to have to spend over an hour on the phone being transferred to seven different people in order to have any issue resolved. This happened to my husband when he was trying to acquire service for another residence of ours and finally he got frustrated and angry and went with DISH because the process was quick, easy and cheaper. I had to go through a process because even though we didn't go with DIRECTV, I was still billed for a new receiver. Is it really necessary that I have to speak to so many people, including Phoebe and Ann from the Philippines, to get a simple fee taken off of my bill? I'm generally a patient person, but I became very frustrated with the amount of time I wasted. | |
| Ms. Chappelle | 10/4/11 |
| My stories tops them all. On June 10, 2010 I ordered DirecTV Choice XTRA. DirecTV charged my credit card $20.95. My scheduled dates got changed so many days, I can't recall. Nevertheless, the equipment and service was never delivered or installed. I called DirecTV every month since June 10, 2010 requesting they credit my credit card back $20.95. Every month I was told they did. The branch manager of my bank would say not this month. For an entire year I followed up with DirecTV and my bank. Last week I was told that the 800 number I was told to call for over a year was DirecTV's support number. The only way I could get my monies credited back was through the sales division. What! Well today 10/4/2011 I spoke with a sales rep and she tried telling me that I'm not entitled to the monies. Excuse me, let me speak with your supervisor. Supervisor gets on the phone and the moment I mention escalating this to their corporate office in El Segundo; it's I'll cancel your entire account with us. Excuse me, I don't have an account with you. You can only find my business transaction under my confirmation number. Waiting to see if this money will be deposited into my account this Friday. If not, El Segundo will be getting a call. I'm sure there corp office will not be happy about dealing with something a s trivial as this!!!!! | |
| Elijah B's Mom | 10/5/11 |
| I am the payee and the person who handles all bills for my son these people are a complete nightmare. I called to complain about the service and they offered us 3 months of Showtime/Starz for 1 basically 2 for 1 deal. They over billed me for the first month and when I tried to discontinue one of the movie tiers at the end of the 3 months all of a sudden they need to talk to my son...It's ok to charge him without his permission but not okay to remove 1 of the tiers so when I finally blew up they agreed to remove one but by that time I was so pissed off I made them remove both of them. I had had enough. I am going to get the rest of my money back or I will discontinue use of their pay service since my apartment comes with free DTV! MAN I Hate them but these apartments only have DTV they are holding everyone hostage here. I am looking to move out at the end of January just to escape them! | |
| Lissette Romero | 10/5/11 |
| I am very displeased by Directtv cable services. I have not installed the services and yet i have already experience horrible costomer service. The representatives are rude and refuse to answer my questions. When asked to speak with a supervisor I was hung up on by several different representatives. | |
| Pissed Off Ex-Customer | 9/29/11 |
| Several years ago we made the very poor choice of choosing DirecTV. About 5 months ago,we finally cancelled after years of poor service,malfunctioning receivers and antennas,signal break-ups during heavy rain (We live in the Pacific NW,so that kind of happens on a regular basis),and fighting tacked-on bogus charges. After all this,you'd think we were done,right? After all,when I called to cancel,after being asked several different times if we wouldn't really rather put our account on "hold"(and declining STRONGLY),I was ASSURED that we would NOT receive any more mail from them. EVER. Hahahaha,riiiight. I am now calling them every two weeks (this will be 4th time today)to ask them to stop sending us JUNK MAIL (today I received TWO identical envelopes in the mail. No, really.TWO.). Each time,I'm told by a different bored young woman that we will no longer receive any more mail. Except,until we do.The next week. Lesson to be learned for the innocent:DO NOT ORDER DIRECTV, THEY ARE A TERRIBLE COMPANY. | |
| Melanie Stephens | 9/28/11 |
| I am in the process of attempting to contact your legal department ,which is very well protected from your customers. I just realized that when we moved and requested that our service be transferred your techs instead set up a new account and for three years now you have been double billing us through an auto debit we set up. As with everyone else here, your phone reps are the worst I have ever dealt with. The final outcome from their perspective is that I'm tough out of luck and DTV is great in that they scammed me out of over $3000. You can believe that I'm not finished and am currently " advertising" for you to anyone and everyone that will listen. How on earth do you sleep at night knowing that you are frauds? DISH has been great and they truly look after their customers. | |
| Gina | 9/28/11 |
| Leaving a complaint on here is not going to solve anything. I think we have to spread the word through social network, ie, facebook, twitter, youtube, and all means necessary to let everyone know how we are being treated. I have only had their service for a lil over a month, and have been lied to multiple times, and my service barely works. One example, the HD DVR continues to say searching for signal, the rep told me if it has to be replaced then I have to pay $99 to get a new one. This is unreal, if their produce is defective, why do I have to pay to have it replaced. Then the rep tells me he will send a technician to my house at no charge. He isn't doing me any favor, I can't believe he didn't find it strange that after only having service for a month, I'm having problems with the box. And the let the record show, that this will be the 2nd box I'm having a problem with, the 1st one had to be replaced. | |
| A supposedly valued customer | 9/24/11 |
| I had to call in to DirecTv concerning an issue dealing with my receivers, i was given a number to call you would think I would speak with someone but guess what. The 1st time I called it was 12:36pm that call lasted for 1 hour and 6 minutes, i never reached an agent, the 2nd call was at 2:30pm, it lasted 1 hour 58 minutes, again i never spoke with anyone still the same music and the quick tips with the automated female voice repeatedly stating how DirecTV values you as a customer, I called back again at 4:35pm, this call lasted 2 hours and 53 minutes, and you guessed it, I never spoke with anyone. while sitting on hold, my call was disconnected and when i called back at 7:30pm, i got a recording telling me that they are currently closed to called back during and the system called out the hours. I called the original 800 number and was told, "this is one of our busiest departments and I have to wait and i told the supervisor that i spoke with, if anyone would have told me they sat on hold never speaking to an agent for a total of 6 hours listening to music and repeatedly hearing the automate system state we value you as a customer, i would have told them they were lying. so i took screenshots of my phone with the call durations to keep as proof. this is absurd and i have never heard of any company being so busy that their customers has to sit on hold for 6 hours. this is unrealistic. oh, by the way i have been with DirecTV for approximately 8 years and it was good in the beginning but it is now a disaster when you have to call in. | |
| Lorena Conti | 9/23/11 |
| My story with this sleazy, sneaky company is not dissimiliar to all these others so there's really no point in wasting my time with details. I think directtv should be hit in their corporate wallet for screwing with peoples money the way they do...even when its admittedly their fault. And that's exactly what I plan to do. They need to be stopped. | |
| DeAnna Dennis---DIRECT TV Fucking SUCKS!! | 9/23/11 |
| Hello! I really need for a Sr. Supervisor/Executive to contact me about my account 68879102. As of August 17, 2011, I moved to AT&T U-verse, as it was more affordable, and it gave me a better due date. Prior to my decision to move to U-verse, my services were being disconnected every month on the 13th, and I was being assessed astronomical reconnection fees. It just made sense to transition and obtain a more desirable due date. Today, I have learned that I will have to pay for services to DirectTV from August 15th to September 13th, when I called to inquire about a bill I received. I was told by the AT&T U-verse representative that my billing would be handled to reflect my transition for DirectTV as well. After all, every month, I have been paying AT&T, not DirectTV directly. Also, I learned I was entered into a 24-month contract when I upgraded one of my digital receivers to a DVR. I totally was unaware of a 24-month commitment. I would not have agreed to a 2nd DVR in my home fora 24-month commitment. I have requested documentation to show that I signed and acknowledged a 24-month contract. I did not receive an e-mail informing me about a contract. Lastly, I do not want my credit-card billed automatically for $211.49, as I prefer to make arrangements to pay the amount that I feel can be agreed upon. I have a $200 rebate due to me from AT&T that will be used to pay for past due services that already includes DirectTV up until August 17, 2011. In essence, I am being double-billed by DirectTV. Please contact me immediately to address my concerns at 404 734 4686. Also, I would appreciate a representative that speaks fluent English contact me about my billing concerns!!!!!!!!!! Thank you for your email correspondence to Ellen Filipiak. DIRECTV’s Customer Advocate team will contact you within 24 hours to resolve your concerns. Use this reference number for follow up: #110923-000309 | |
| DeAnna Dennis---Safe for Internet Complaint | 9/23/11 |
| Hello! I really need for a Sr. Supervisor to contact me about my account 68879102. As of August 17, 2011, I moved to U-verse, as it was more affordable, and it gave me a better due date. Prior to my decision to move to U-verse, my services were being disconnected every month on the 13th, and I was being assessed astronomical reconnection fees. It just made sense to transition and obtain a more desirable due date. Today, I have learned that I will have to pay for services to DirectTV from August 15th to September 13th, when I called to inquire about a bill I received. I was told by the AT&T U-verse representative that my billing would be handled to reflect my transition for DirectTV as well. After all, every month, I have been paying AT&T, not DirectTV directly. Also, I learned I was entered into a 24-month contract when I upgraded one of my digital receivers to a DVR. I totally was unaware of a 24-month commitment. I would not have agreed to a 2nd DVR in my home fora 24-month commitment. I have requested documentation to show that I signed and acknowledged a 24-month contract. I did not receive an e-mail informing me about a contract. Lastly, I do not want my credit-card billed automatically for $211.49, as I prefer to make arrangements to pay the amount that I feel can be agreed upon. I have a $200 rebate due to me from AT&T that will be used to pay for past due services that already includes DirectTV up until August 17, 2011. In essence, I am being double-billed by DirectTV. Please contact me immediately to address my concerns at 404 734 4686. Also, I would appreciate a representative that speaks fluent English contact me about my billing concerns!!!!!!!!!! Thank you for your email correspondence to Ellen Filipiak. DIRECTV’s Customer Advocate team will contact you within 24 hours to resolve your concerns. Use this reference number for follow up: #110923-000309 | |
| Terry | 9/23/11 |
| I ordered a special with you on March 1st, 2011 with a promotional rate of $39.99 with an online rebate that I completed the day you emailed it to me. This rate is good for 12 months. I have now recieved a bill of $87.00 and when I called customer service, they say I never completed the rebate. BS!! Your company is completely inadequet is the "handeling of people" category. I have never been treated so rudely in my life. Before I even got to the point of the amount of my bill, the supervisors first words to me were " if you cancel, You'll be subjected to an early termination fee". I never even mentioned my bill yet! I was wanting her to find my rebates. Is this how you handle your customers? | |
| J Huddleston | 9/23/11 |
| do NOT buy directv. i had to put a $300 security deposit down in order to qualify. was assured it would be returned at end of contract. i moved. directv could not provide service to new address - "no clear line if sight". account had to be closed due to no fault of my own. directv refused to reimburse the $300 deposit because of, reason #1: my $300 deposit was used to cover directv rebates. when i didn't accept that, reason #2: early termination fees. then reason #3: i given a $5 discount for 60 months, even though my contract was for 24 months and the account had to be closed after only 4 mos. that didn't fly either, so reason #4: the $300 deposit (listed on my original invoice as deposit) was really an activation fee (even though there is no activation fee listed on any invoice). when i said that dog don't hunt, i was given reason #5: the $300 security deposit is non-refundable and was actually a buy-in fee for their service. i was passed to a supervisor that sounded, oddly enough, just like the first guy i spoke to. then i was told by the supervisor he had no idea where corporate hq's was located, nor did he have a phone number for corporate hq's. said, "sorry" and hung up. DIRECTV SUCKS. AND THEY STEAL FROM CUSTOMERS, EVEN TERMINALL ILL QUADRIPLEGICS ON A FIXED INCOME, LIKE ME. | |
| Tarin Dorcy | 8/8/11 |
| We were lied to from day one! We were told there was a military discount and our shipping and handling fees would be waived which was a lie. No military discount and no waived fees. The morning of our installation, or at least what was supposed to be our installation until no one showed up and we were told that they would have to cancel our account and start over because THEY messed up our order. Which on top of it I would have to wait one more week to get everything installed because they only have a few installers in the Greater Los Angeles area which I find hard to believe. Bottom line is Direct TV sales will tell you what ever they think will get you to start service and then once you do agree to the terms that end up being lies, customer service was by far the worst I have ever had to deal with and I hope no one else has to go through what we did, but be ready for the worst. | |
| Stephen J. | 8/9/11 |
| We just recently moved to a new apartment where we could no longer receive Direct TV. We were told that would let us out of our contract without penalty. Two months go past and Direct TV continued to remove payments from our account. We called several times and they assured us that as long as we returned the boxes we would get all of our money refunded to us. We returned the boxes within the time they said we had, but low and behold this morning we check our bank account and they have withdrawn $548.00 for non-returned equipment. We call Direct TV only to find out that they in fact had received the returned boxes this morning, but charged us anyway. Now we are on the phone with customer service/corporate in an attempt to get our money refunded and they continually say "We're sorry, but you have to wait 48-72 hours for a refund. But for your inconvenience we'll refund you all your fees." (Keep in mind, these are fees we were supposed to be refunded regardless because of our inability to receive satellite signal for it.) Now, we are unable to make a payment for our car, because of all the continual mistakes made by Direct TV. Absolute worst possible service ever, and I assure you that every single person I ever speak to will know that Direct TV is for big business and profit to the extent of the costumers inconvenience and detriment. They will not be receiving service from us or any of our friends or family ever again with the way they handle their customers. | |
| Chris Rhodes | 8/9/11 |
| I could only wish that I could give no stars to Direct TV. In June I called to have my HD DVR replaced in the living room because it had stopped working. This was the easy part. While on the phone, I as told that they noticed that I had an older box in another room and that I could upgrade it to a dvr at no additional cost per month and the install would be free. I figured, why not...a better box at no additional cost. This is where my HELL started. After waiting 2 weeks for the insall to occur I received a call to confirm the installation that morning. I was told that I was the second stop and that he would be at my home by 10am. 10am cam and went and at 11am I received a call to let me know he was running being and that he would be here by 12pm. 12pm came and went, so I called him. He said he would be here within an hour, he was activating the boxes at his current job and he would be right over. 1pm came and went. 2pm came and went. I called Direct TV to complain, after getting no where with them I finally told them to cancel my install and demanded another occur the next day. While still on the phone an hour later and 3:15pm the installer pulled into my drive, I went outside and told him to leave that I don't want someone who is unreliable to install anything in my house. While still on the phone with Direct's CSR and still demanding that the install occur the following day, I was told by her that a work order just came across my account from the local company and that they would be at my home by 9:30am the next morning and that a supervisor would be with the installer. I felt that my frustrations were addressed and was satisfied. Well, the next morning 9:30 came and went. I called Direct back and they said..."there's nothing we can do". I told them if they do nothing I would cancel my account and go to Dish. 5pm rolled around and no phone call from anyone and no installer, so I called and cancelled. Direct did everything they could to convince me to stay except satisfy my prior issues. I refused. I called Dish that same day and they were at my door first thing the next morning cutting Directs Cable and installing their own. And I'm now saving almost $50.00 per month for the same service I was getting with Direct. A few weeks later I get my "final bill" from Direct TV...Almost $500.00!!!!! WTF!!!! I was charged $460.00 for cancelling my contract with them. I called and told them that I had been with them for almost 5 years and that my contracted ended almost 3 years ago. They said that it had renewed with my request for the "upgraded equipment" . I told them that no new equipment had ever been installed in my home because the installer decided not to show up when he said he would. After about an hour, I was told that the $460.00 would be credited to my account within 24hours. So I was once again satisfied. On 8/8/11 My checking accounted was debited for $477.59. Pissed off, I once again and called them just to be told...sorry, nothing we can do, but forward my complaint. WTF and I suppose to do now that almost $500.00 is missing from my account? Direct TV does not care about customer service and they sure as hell don't care about being loyal to their customers. I was told that because I had left an active card number on my Direct TV account that they were allowed to charge what they pleased, because of some "commitment agreement". F*ck that! As of today, I'm still trying to fix this issue. I've tried to contact their corporate offices but no one has replied to me. I'm tempted to speak with an attorney to see if criminal charges could be filed against them. | |
| | 8/9/11 |
| A Direct TV Customer Service SUPERVISOR just hung up on me because I asked of they could provide proof of a verbal or written request from me to renew the NFL ticket package. After calling the corporate offices, I was never connected to anyone as the phone just rang and rang and rang. I will cancel my service and NEVER AGAIN will I deal with you people! | |
| S. LaRocca | 8/11/11 |
| Thank goodness I found the address for Direct TV's corporate office. I've tried to email my letter to the link DTV provides. Somehow, it stalls out each time. The following is an excerpt of my Direct TV experience, and is a copy of what I intend to send to them. To All it may Concern, Through the incredibly high winds and torrential downpours of Hurricane Katrina, my previous residential TV service never faltered and remained true to its word: ‘Service’. My neighbors and I watched newscasters report vital information which allowed us to literally make life or death decisions. The thunder of Army helicopters competed with the roars of generators in my neighborhood as we strained to hear broadcasters report of the first levee break...on my TV with my former cable service. It was a much discussed topic, as we were void of so many basics such as water, food, gas, etc. I'll fast forward a few years. Five dollars can either make or break a budget; especially for a newly widowed mom of two first-year college students. With that in mind I compared prices. I believed Direct TV’s declaration of “We strive to deliver a TV experience you won't find anywhere else”, so I switched. And, you were right. I’ve never experienced anything like it. We lost reception before and during every single rainfall we had from the time DTV was installed to the day it was removed. No exaggeration. Even more disturbing is the fact I wasn’t informed ahead of time of the 2-year contract involved. As a result, I sacrificed $100 in early cancelation fees in order to obtain security and reliability for my family from one of your competitors. I did contact your customer service department on occasion for a solution. It’s possible some of your employees have grown weary from this topic. My concerns were met with abrupt replies of ‘Then, upgrade and you won’t have that problem‘ and ‘I don’t have control of the weather, mam‘ and ‘I'm sorry, but YOU signed the contract’. Yes. It’s true. I did sign the contract. I'm sure the hurried installer was grateful I did not pull the contract from his grip as a heavy finger from his other hand indicated where my signature was needed. Ultimately, we are all consumers concerned of the spiraling decline of value, service and product quality in our Country. Simply, shame on Direct TV’s executives and policy makers. Because, surely they are aware. | |
| Karen | 9/17/11 |
| Actually they deserve no stars but that is not an option. Receiver a piece of sh--. They sent me a reconditioned piece of junk that doesn't work and in order for me to replace it I have to pay 19.95 Fedex charge because I don't have their service agreement. All I heard was it's in your contract. Well the receiver they sent me in May I wasn't charged and now I am. I'm going back to Comcast. They have local offices and don't charge excessive fees. | |
| LLM | 9/20/11 |
| This is the worst service EVER!!!! The Customer Service and Technical Support reps are poorly trained and totally clueless. My cable hasn't worked properly in months and all I keep getting is the runaround. In fact, a CSR just PROUDLY informed me that, out of 15 million customers, only one-third of them aren't happy with the service. Are you kidding me?!?! That is FIVE MILLION people who are paying for crappy service!!!!! DirectTV has no incentive to do better because in some areas it is the only show in town. It makes roughly $15,000,000 a month NOT giving good service! That's the best racket in the history of telecommunications. If you have any other choice, please don't waste your time or money on this crap. I've had both Comcast and Cox in the past 13 years and they are infinitely better than DirectTV. You can tell that a company doesn't give a damn about its customers by looking at how many 1-Stars it has received here. | |
| Samantha Gadson | 8/15/11 |
| I called myself getting service with Directv because I thought that their service would be better than Comcast but I was sorely mistaken!! They have the worse customer service I have ever experienced and no one seems to want to do their job. I have spoken to numerous people on several different occasions and I never have anything resolved. I wanted to know why my bill seemed higher than usual but the rep I spoke to, BRIDGETTE, was very rude, ghetto and unhelpful. I asked to be transferred to a supervisor and this simple individual hung up on me!! When I called back, I spoke with a very helpful rep, HELEN, which transferred me to a supervisor so that I could make my complaint. She was even worse than Bridgette and proceeded to tell me that I was transferred to a supervisor the first time. Why would I call back and ask for a supervisor a second time if I was transferred the first time?? I told her I wanted to see about disconnecting my service and her reply was where would you like the boxes and final bill sent?? She then placed me on hold and came back saying that everything was taken care of. I asked her what would be included in the final bill and she informed me that I would be charged an early disconnect fee of $400! When I asked her why she did not disclose this information BEFOREHAND, she stated that I did not ask her so she was not obligated to tell me. | |
| Magan Nelson | 8/18/11 |
| This is the worst service I have ever had with any company EVER!!!!! I can not begin to explain how upset I am and how disrespected I am every time I call. I am tired of playing guess the bill every time it comes in and I am tired of how rude I am treated when I call the support line. That is of course if I get someone that speaks english. I can tell you that if you are on hold with Direct TV for 38 minutes you automatically roll back to the main menu and have to start all of again. Therefor the next person to get on the phone with me is already in trouble. Every time I am told I will call you back you don't. If there was anything at all that can be done about this I hope that you do because every time I talk to anyone I tell them DONT GET DIRECT TV!!!! There is not a company out there that cares less about their customers than them!!!! I am with the other guy up there too the only reason you were given 1 star is because I am not given the option to not give you any. | |
| Elizabeth Vann | 8/18/11 |
| I purchased Directv as a bundled package with Verizon/Frontier. Due to problems with Verizon/Frontier, I cancelled all services after 3 years. My last bill for the bundled packages was for services from June 7th through July 6th. I paid the bill in full and canceled all service on June 30th. Frontier canceled their payment to Directv, for reasons that they can't explain, and Directv is trying to charge me for that time. Numerous hours on the phone only resulted in representatives from both companies ganging up on me and telling me that I must pay them both. No refund for payments already made. I am not interested in paying both Frontier and Directv for the same service, essentially paying double! | |
| Happy for now... | 9/16/11 |
| I spent several hours, on multiple calls over several days before finally getting to someone who would honor what I was sold. Prior to that I got the runaround- "we can't do that", "I see what you were told you would have to pay, but we can't honor it" "The rep should not have told you that", "if you cancel now the termination charges will still apply"- Even though they knew the rep. misrepresented (did a bait and switch) a package price. Truly incredible. Be very careful and for your own backup get to someone who will put it in writing; at a minimum get the call center your are routed to, get the rep. ID and if all else fails call their Corporate. I should have started there.... | |
| Cassandra Reina | 8/20/11 |
| Direct Tv is such a poor company.I signed up back in March of 2011 the gentlemen that i spoke with told me that i was eligable to have the nfl sunday ticket for free for 5months which was supposly a promotion that was going on at that time.i was informed by him to call back when that started and they would honor that promotion. Now 5months later when nfl settled their lock out and nfl started I called to add it on and i spoke with two representatives that told me they would honor that. they would charge my account 66.99 and then it would be credited to my account and that i would not have to pay for that. A week after i added nfl direct tv tries to contact me to tell me that now they are not going to honor that promotion. i spoke with a represetative who tried to argue with me that they weren't going to honor it. After waiting plenty of kinutes he transfered me to a supervisor who told me the same thing. I asked for corporates number and he stated he could not give that to me. I argued with them for 43minutes which got me no-where corporate is colosed on weekends so i will be calling monday. as advice do not go with direct tv. cox cable was better even though they dont have a channel/s that will show all nfl games. | |
| | 8/22/11 |
| the corprate phone # is 310-964-5000 if you need it toll free it is 800-333-1481 I am trying to have an ext warranry that I did not not order ( hubby did ) only my name on contract. They refused to do a service call on THEIR defective equipment without $40 upfront or an ext warranty. Yhe guy came out and had to rewire the box outside, replace half the wiring in the house. He was here for over 90 min. I should not be held liable for a bad install. The installer even used the wrong connectors unbelievable! I am on hold for the prez now. Trust me I am not hanging up until he takes the $60 off my account. If I do not get satisfacrion I am prepared to go to the media. | |
| Frances Manion-Christiansen | 8/22/11 |
| I was having alot of trouble getting anyone from direct TV to come out and provide a service call on an very very poor install. They forced my husband ( who is not on the account ) to purchase a protection plan. I worked for CC for 10 years and I know the profit margin is VERY high on these deals. I was pretty ticked off. The representative told my husband with a PP or $40 up front they would not come out and service this 5 month old account. The guy came out and he was here about an hour and a half totwo hours. He had to rewire the box outside, rewire all 3 tv's and replace all the connectors, and rewire and reset the dish itself. The service was excellent. I cannot say any different. The whole deal with my problem is that the installer was a contract installer ( also installed Dish Network ). I called the corporate office 310-964-5000 for those who need it tehre is also an 800 number 800-333-1481. I spoke with Jeff ( works in the presidenr's office. So just call one of those numbers and ask for the pres. Do not speak to anyone else. It took about a half hour discussion. He was pleasent professional, and dismissed all the charges mmediately. The previous cust representatives I spoke with ( locally ) were all pretty much pushing the PPs pretty hard. When I called one rep after the service was taken xcare of and tried to handle the issue at the local level, he told me that only the pres could remove it. I told him I would, he said well good luck with that. I gave Jeff the names of the people I dealt with, so that he could deal with them. Good luck on getting your problems resolved. | |
| Debra | 8/23/11 |
| On 8/13/11 I had a DVR installed. Prior to that I was told by Direct TV cancelation dept that if I went with direct tv instead of Dish that my TV/dvd would be installed without charge, includingall cords/cable connections etc. I was so happy, this was going to be set up for me. I called Direct TV 0n 8/22/11 to complain that the tech did not install my TV correctly. I bought a 1080p 120 Hz Tv. I paid more for the 120Hz. I noticed that when I turn the TV on, a flash statement comes up stating 1080i and 60Hz. My cannels are unclear, I was wondering why, now I know. But when I called back, I was told to call the place I bought the TV. The TV is not the problem, it was installed with the incorrect cable. Also, the dvd was not installed either, it doesnt work. I went with Direct TV originally because of the customer service, this is not the case any longer. Customer service must only be before you sign up for a 2 yr contract, then your stuck. All I wanted was for Direct TV to send the tech out again, to do what was promised to me, & what he should have done in the first place. By the way I wasnt even going to complain about the tech prior to this, but now I know he did a lousy job all the way around. He put a hole in the middle of my newly painted wall when he could have gone though the closet behind the TV. The tech told me that he had to put down cable all around the edge of one of my rooms. I went in to check what he did. He placed the cable on the carpet, didnt attach it to the walls. He did the same in the closet. He told me he was going to attach it but he didnt until I said something. He had extra cable so he circled it together & attached it to the wall like that. He did the same with the dish outside, I hate it. Also, the dish looks used. Your customer service rep & myself, know darn well that the only reason my TV is not working correctly is because the tech did not use the right cable for the 1080 p 120HZ. The res button on the dvr only goes up to 1080i, not 1080p, so something is wrong with the set up. Now I will have to call Best Buy, they will sell me something to expensive, I will not know what I'm doing with it, & I will have to spend $100.00 for the geek squad. THANK YOU SO000 MUCH Debra | |
| Chris Frazier | 8/23/11 |
| Direct TV was recently installed in my new apartment. The day of and thereafter were problems with glitching and pixilating. Direct TV sent someone to our house, who said the satellite shouldn't have been installed in the first place and then sent out a supervisor 2 hours later who said the same thing. He told me to call the customer service line and explain the situation and he will put heavy notes regarding the issue. After calling customer service they did waive my 2 year contract, however they tried charging me $53.00 for 19 days of poor service and expected me to take the satellite down myself (which I explained I had no tools to do so). I asked for a discount as I didn't feel that it was fair I was being charged full price ($53) for a month's worth of of cable when 1) your company admits that they shouldn't have installed the satellite in the first place and 2)We only used a total of 19 days and we didn't get good reception anyways. The representative told me they couldn't, so I stated I would dispute. I have taken pictures of the horrible installation job and of the huge holes that were left in my apartment. | |
| Frank | 8/24/11 |
| I recently had DirecTV installed on the morning of 08/20/2011 and it has been the most UNPROFESSIONAL and PATHETIC experience of my entire life! These two guys from the Dominican Republic barely spoke any English and tried to sell me "FREE UNLIMITED LIFETIME INTERNET" for a one time fee of $400.00 to $600.00, despite knowing that I had signed up with DirecTV bundles for a Verizon wireless modem. They took 3 hours to complete the installation and were VERY SLOPPY and left my place a MESS! Everything worked fine for the first few hours and then NOTHING! So, I called technical support and trouble-shooted for an hour with NO LUCK. I then set up an appointment for the morning/afternoon of 08/21/2011 and I never got the call from the technician. So, then I called technical support to set up another appointment after trouble-shooting again. They told me that a technician would be available between 4PM and 8PM two days later on 08/23/2011. That day, the technician started calling me non-stop from 2PM to 4PM to service my account. I explained to him that I was at work and it was immpossible. He started complaining to me that he had no other calls and that this was his last call and he wanted to go home! Then, some woman from the local office called me and pleaded with me to leave work and go home so the technician could do his job. Anyway, I got home around 5PM and called the technician who told me he was nearby and would call me back. He never called!!! So the next morning of 08/24/2011, I called technical support AGAIN and they put me on hold. THEN MY CALL WAS DROPPED!!! I called them back and the text support girl couldn't get me a supervisor!!! She ket me on hold for OVER 30 MINUTES!!!!!! Then I called back, and the new text support girl said she couldn't help me out and it would be days before I can get serviced!!!! She was even reluctant to g | |
| BOB | 8/24/11 |
| DON'T DO IT TO YOURSELF WHAT YOU GET IN QUANTITY YOU WILL DEFINITELY LOSE IN QUALITY QUALITY MEANING SERVICE(customer or technical) BETTER OFF PAYING MORE FOR LESS WITH CABLE OR VERIZON AT LEAST YOU WON'T GET AN ULCER HAVING TO DEAL WITH DUMB & INBRED REDNECKS ON THE PHONE ALL DAY | |
| humberto | 8/29/11 |
| I know these postings get ignored but ill post any how. Ive been a customer since April 2011 and have spent hours on the phone with variouse dirct tv personal. From the isnstallation being all screwed up and taking weeks to have it install properly, to not recieving the package and price we had agreed to. On 08/29/11 icalled customer service to ask about my bill. I explain to the gentalman on the phone about my exprience with direct tv and how unsatisfied i was and all he said was "All righty then." I felt disrespected and stated "Excuse me" and he had the nerve to say i was disrespecting him. So asked for his name and to speak to a manager and quick put me on hold without giving me his name. I was on hold for about 30 min and then he got back on the phone and he said he was getting ready to transfer me to the mananger. I don't know if he hung up on me but my called ended at that point. | |
| Monique | 8/29/11 |
| My friend ordered DirectTv. He did not have a credit/debit card. I used my card. My name isn't listed anywhere on the account. My debit card was used to make the payments due to the difficulty of finding a payment location. Well my friend had moved. I didn't live at the service location. DirectTv could not get him to reconcile the account. Last week they took over $600.00 from my debit account without warning! Therr wasn't any bills from Direct with my name on it. No one from the company attempted to contact me to warn me about the debit. This had left me in poor standing with my bank. Also I am forcef to borrow money for my rent. Worsr part..they said it would take 10 business days to investigate! Not resolve. | |
| Barbara Hughes | 9/1/11 |
| We've had a contract with DirecTV since 2004. We pay an astronomical $77.02 per month. This service includes SYFY channel. Today, when we went to SYFY, and it came up as a pay channel, I called their office and we were informed the DirecTV corp. office has decided the older packages, like ours, must now pay for that channel. They changed the contract w/o notifying us. Can they legally do that? We already pay an astounding amount for hours of commercials. Is there any Federal limit to how many commercials these people can air? They are, during economic hard times, removing services rather than increasing them. Over time, these additional monthly charges add up and if they're allowed to do it this time, then they will continue to remove popular channels and force customers to pay an additional charge for them. Soon, all that will be left will be shopping channels and infomercials. | |
| michelle | 9/2/11 |
| I do not get any local chanels and was never old that i would not recieve locals i live in louisiana and recieve new york stations. Also i do not get nbc. This is poor i dont get school closures. i dont get the ebs for emergencies or anything not even my local news since its new yourk or my local weather.this should be illegal and i will see to it that it will become illegal because this causes a very high risk of danger for emergiences | |
| Dan | 9/3/11 |
| Direct TV stole $340 from me and have given me the run around for two hours about getting it charged back to my credit card....wont give me information that I need to get it back either. I am not a customer so why are they charging me? Can't get my money back. | |
| love our savior | 9/12/11 |
| I spoke with a rep today at the chattanooga call center by the name of TonyA,and she was more interested in telling me aobut how she was molested as a child, what she drinks when she goes out and how her childs father is a peice of crap. Needless to say I knew more about her problems then she did about mine with directv. I don't think Directv has professional people working for them.I am looking at my options. | |
| fawna | 9/12/11 |
| Direct tv charged my card 1200 dollers and i have been fighting for my money back for 3 months i need help with corparate # I hate direct tv they are thieves i cant believe they do this kind of stuff to the Valued customer as like the bullshit they feed you dish network is a thousand times better they give you a chance to work your ballance out they are so much more respectful i will never say a good thing about direct tv i will never refer anyone to them i have it all over face book what they did to me and my family you are taking what i feed my family with till i get to my next pay check how dare them. A one for a star is a compliment to me ifd there was a # past 0 they wouldnt even get that. | |
| Freddie Holmes Jr | 9/13/11 |
| My father whom resides in Maryland and I reside in Indiana, Why am I getting his bills he died on July 31, 2011 I am not taking on those responsibilities nor should I the account in my name is in good standing please do not forward any bils of his to my home. | |
| Joe W. | 9/13/11 |
| This is great. I think I actually have a legal case here. My credit card # was obtained fraudulently to open a direct tv account. I noticed a charge and called Direct Tv about this. I advised that this is Fraud... Direct TV as of know have charged my credit card two more times making a total of three charges. I called the customer service number and was advised by a supervisor that they know my credit card number is on the account fraudulently, however, they will still charge my credit card when they can. I am not an attorney, however, I have contacted on and been advised that with Direct TV knowing and acknowledging (recorded conversation) that this is a fraud transaction they are themselves guilty of credit card theft. I want to say that Direct TV has meesed with the wrong person. I intend to contact media, courts, federal communication commission. EVERYONE!!!!!!!!! Direct TV is a fraud and should not be allowed to offer any services. This is a new hobby of mine is to have my voice heard. Joe Wrenn 5225 Harris Springs Drive Cumming, GA 30040 1-770-828-9508 | |
| Lisa | 9/13/11 |
| First of all Directv has the worst customer service in the world. my ex boyfriend stole my debit card information and started up services in his name. he worked for directv. first charge from my bank i call in and let them know that i dont even have their services i have armstrong and they billed my acct they told me that they were going to send out a check but never bothered to get my address so i called back and went straight to a supervisor advised him of my situation first he tells me that they cant send me a check that they have to put it back on the card that i reported stolen then about 10 mins later he told me that i had to take the cops to his job and have him arrested and that i cant do anything to get my money back then i asked for the corp # and was told that he didnt have the information get home and google the number comes right up. i was on the phone with them 5 times today to try to get this issue resolved and have been hung up on and have been placed on hold for more than half an hour. they have a poor excuse for customer service and they help out on the commiting fraud because they should have asked my ex boyfriend to see the card or i had to call in and they get the authorization for the automatic bill pay over the phone that way it was recorded. all what i have to say is reading this information i an calling the better business bueau tomorrow and calling the corp office | |
| Monica Moreno | 9/16/11 |
| I've only had Direct Tv for going on 3 months and I already want to cancel my subscription. I've had so much trouble with them starting with billing and now with certain premium channels. On Thursday 9/15/11, I paid my bill on line for $90.05 but was submitted twice. So I called customer service to get this extra payment credited to my account. The woman rep said they don't credit bank accounts for amounts less than $100 and that it would credit my bill for next month. I was upset because I have other bills to pay and in this day and age you would think they would be able to credit back any amount to the customer. I ended up calling back and speaking to a man requesting to speak to his supervisor but to no avail. I ended up just speaking to the CSR who answered and started asking him other questions regarding my account and my premiums. I happened to mention that I was given 1 year free subscription to Showtime and so he checks my account and advises me that this is incorrect and that I do not have it free for 1 year. When we first subscribed at our local Best Buy store, the "recuiter" said we were getting free Showtime for a year and added it to the contract which she and I both signed. Now Direct TV is "voiding" what the contract is saying and therefore we should be able to cancel the subscription without any penalties. It cost $20 per receiver per each month that is left on the contract (21 months). At this point I'm infurated so I had to get my husband on the line and the CSR then transfers him to another rep and puts him on hold for 10 minutes to speak to her supervisor who then tells my husband that he needs to take it up with the recuiter at our locat Best Buy. What the heck does the recuiter have to do with this? Poor customer service and overall service all together. I am not or will not recommend Direct TV to anyone. | |
| Tadee | 9/4/11 |
| Well first off im mad i had to give direct tv one star, they are a bunch of crooks. First off I had dtv for a few months paid my bill on time until one month my bill was basically doubled due to them saying I didnt pay my bill one month but that was the month when I called to see how much my bill was and the customer service lady told me I didnt have a bill due because my account was credited for being a new customer so I didnt mke the payment so imagine the disappointment when I got a bill for double the amount eventually my account ended up being disconected but the real problem started when they charged my mom bank account for 1000 for unreturned equipment cancellation fee and past duo bill my mom is not the account holder she just let me use her bank account a few times to pay my bill after I gave her the money she didnt authorize them to charge her account other then the few times we called to pay the bill on top of that they never sent me the box to return the equipment nor a final bill but no matter what they still didnt get the ok to charge somebody else account for my bill they stole her money the bank said direct tv ran her card 15x in one day for large amounts of money. They need to be sued | |
| D. D. | 9/6/11 |
| Direct Tv has habitually messed up billing and provided me with defective equiptment. I don't understand why i pay a rental fee per month but when it breaks, and the technical department notes its a software issue and nothing i can do about it, they tell me how "lucky" i am that i had the equiptment insurance otherwise it'd b $200 to get a new one. Really? Even when it didn't break it and they admit it was defective. WOW! Adding insult to injury, when i canceled my program, i had a credit on my account. They refunded me part of the credit dur to another billing error but now that my account is closed, they can not give me the rest of it back. Never again! | |
| Joe Porcello | 9/7/11 |
| I called in to activate an additional receiver that I had from my previous home, but for some reason it did not work. I was told that the first available service call would be Monday afternoon. It was now Wednesday night. I think having to wait 5 days for service is rediculous (and I even pay extra for a service agreement)! This is from the company that claims to be number 1 in customer service. I wonder who gave them that rating? I used to think that Direct was a great company but I guess it's just going down the tubes like many American businesses. What a shame! I wonder if they ever read these comments? 10 one star ratings for every 5 star rating. Sounds like the same as the approval rating for congress! | |
| Rene W | 9/9/11 |
| Customer for more than 10 years. I cancelled my service June 2011, paid final bill July 2011, received refund $16 August 1st, and on August 14th received statement that said I owed $105.09 for "PAID PREVIEW PURCHASES" in ....."2003"!!! After attempting to get statements by phone, email and mail, they completed and "UnAuthorized Debit" to my checking account and took the money without notifying me or giving me the opportunity to even fight the charge. Eight years later! Customer Service Reps lie & place you on hold forever. Worst customer service ever! | |
| Paula | 9/9/11 |
| Direct tv has given me nothing but problems since day one. To top it all off, they took $533 out of my account today which was my husbands whole check plus $100 overdrafted. Upon calling direct tv they told me nothing could be done. What am I supposed to to about feeding my family and getting back and forth to work? Thank you direct tv... | |
| Norman Wilcox | 9/9/11 |
| My wife and I had cancelled service with Direct TV due to poor and or bad service. The bill was incorrect form the first month, in which, we would have to call every month to rectify the bill. I was told by direct tv employees that the fee was for leasing the equipment, which I have sent back to direct tv all of the equipment that I had. When that was questioned direct tv said that the fee was for a 2 year contract that was cancelled. I told them I did not sign a 2 year contract and asked for an agreement with my signature on it. They said they would send me a signed copy. I still do not have that signed copy of an agreement. I am disputing this fee because of poor service month after month. We have paid in full and on time for the services that we had. I will not pay for services that were poor. If I go out to eat and do not like the service, I will pay for the meal, however, I will not return to eat there again. I should not have to call direct every month for an over billing issue. The cancellation fee is $338.61 for account number 44589451. I have sent this matter to the BBB as well. Most of the customer service representatives have been rude, a few were helpful, this also includes managers. We have called every month because they had double and triple charged us. Every month they said they would credit us and take care of it so this won't happen again. Had we not checked our bill or thought it was for something else, it would have been paid month after month. How many people do they do this too by overcharging and not giving back a credit on accounts with deceptive trade and unfair sales practices. DirecTV failed to clearly disclose to us the commitment to keep DirecTV service. Hiking profits by deceiving consumers is one of the oldest scams in the game. | |
| Terry | 8/25/11 |
| I have been dealing with this crappy worthless company for 1 year now, they took it upon them selves to extend my contract by 3 months because I upgraded one of my digital boxes to an HD. The CEO need s to stay off "Undercover Boss" and be a customer for a day and he will surely see how much his company really means to people. I hate doing business with them I want out, I am going back to Uverse | |
| I Hate DirecTV | 8/26/11 |
| This company has THE WORST customer service in the world. The employees hang up on you constantly (for no reason), they give you fake employee numbers so that you can't report them, they yell at you, and they're just plain mean. I even had one threaten me today because I couldn't find the number on my receiver that he wanted. They also lie to you and tell you that their customer service office is in Arizona, when they're actually in Mexico ("very close to Arizona", which is an exact quote that one of their employees told me.). So, even DirecTV is ashamed that they're out-sourcing jobs. Dish Network has excellent customer service (I know because my sister has had them for a while). She also LOVES their prices, and they don't try and charge you for every little thing. This will probably just be deleted since DirecTV doesn't seem to like to tell its customers the truth. Save yourself a headache and go with another company. | |
| EWARD WORTHINGTON | 7/13/11 |
| WHY WOULD ANYONE EVEN THINK ABOUT DEALING WITH THESE DEADBEAT'S THEY WENT INTO MY BANK ACCONT AND TOOK $104.94 WITH OUT MY PROMISSION AND THEN WHEN I CALL THEY SAID THEY NEEDED A COPY OF MY BANK STATEMENT TO CREDIT MY ACCOUNT AND THEN I CALL BACK AND THEY TOLD ME IT WOULD TAKE 10 DAY'S TO CREDIT MY BANKING ACCONT BUT THAT WAS AFTER THE FACT THAT THEY STOLE THE MONEY FROM ME, I ASK THE PUBLIC WHY WOULD ANYONE WANT TO DEAL WITH A BUNCH OF CROOK'S THAT HAVE NO CONTROL OVER HOW THEY RUN THERE OPERATION AND BECUSE THEY CANT KEEP UP WITH COMCAST THEY HAVE TO LOWER THEM SELF'S TO STEALING FROM THE PUBLIC BEWARE EVARYONE | |
| EDWARD WORTHINGTON | 7/13/11 |
| OH I SEE EVEN THIS POSTING GET'S SCREENED BY THEM SO IF I HAVE TO LIE AND SAY THERE AWSOME WHEN I REALLY THINK THEY STINK TO GET A POST ON HERE WHATS THE POINT ILL PLACE A POST IN THE NY TIME'S THE HELL WITH THEM | |
| Bill Poplin | 7/13/11 |
| This company is at total JOKE!! For a company whos' selling point is great customer service I recieved nothing of the sort! They mistakenly drafted my bank account $250.00 for a converter box I never wanted to return, irritating but mistakes happen, so they told me the money would be refunded to my account in 72 hrs.Forward 4 days, I called back and the rep said the request had just been processed the day before, would be another 72 hrs. (very irritaded but what's the point in arguing).Forward 4 days later I called back and the rep told me It's standard procedure and could take up to 30 DAYS!! This after I spoke to TWO different reps who kept telling me 72 hrs. So I asked to speak to a supervisor who's "your problem, not mine" attitude was infuriating.I kept asking where the 72 hr. time frame came from, all he would say was "I don't know" very professional coming from a "supervisor". So I've paid overdraft fees for over half the cost of the reciever I was never supposed to return in the first place and still waiting for my $$$ !! I explained this to the "supervisor" and once again all he could say was "I don't know, I'm sorry".Long story short, put a set of rabbit ears on your TV before you get DirecTV, they're crooks who care nothing about cusomer service, they just look for ways to screw you out of your money and hide behind "company policy". | |
| Joe & Ashley Hunt | 7/16/11 |
| Horrible Customer Service! We have had every problem from not receiving our HD DVR when they cam to install our initial service, then being told we had to pay for them to come back and that it would be 3 weeks until we got our DVR, to trying to add another box (to our already 5 boxes we have in our home)we were told it would cost $100 PLUS $50 for a tech to come install the box AND we would have to wait over a month! First of all we already have service installed all we have to do is plug the box up to the TV!! Then we tried to order a PPV movie and because we dont have internet plugged in to our box we cant upload the movie?! So we called customer service... in order to get the movie ordered we have to pay an EXTRA $5! so thats a $10 movie?? Dish Network doesnt require this and RedBox is only $1!!! After all of these months of problems we asked for the cancellation department. And we were not prepared for the RUDENESS we received. Joe in cancellations was rude, talked over us, wouldnt allow us to explain ourself, cut us off, tried to make us believe that there was no one over him that we could talk to, then placed us on hold for over 15 minutes when we were conveniently disconnected. DirecTv is a massive disappointment and a joke. I will NEVER have this service again and I will NEVER recommend this service to anyone i know. | |
| mp | 7/21/11 |
| directv is an outright liar!!!! shit shit shit shit shit shit shit shit shit shit dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv they will rip u off its criminal | |
| | 7/21/11 |
| directv are liars dont trust them | |
| Rae De | 7/26/11 |
| I wish there was a 0 stars rating. We recently canceled our service with DirecTv because my husband is military and we are moving. When we called to disconnect service they said it would be canceled the 25th of June and that our last bill would be due the following month like normal. I paid the bill on the 15th of July, like normal. I then noticed that I was charged 15 extra dollars the SAME day as I paid the bill but from my OTHER bank account which is being closed. I called customer service and talked to a girl who mumbled half the time where I was unable to understand anything she said. When I asked for the manager she put me on hold 4 different times and disconnected me the 5th try. I called back and was immediately transferred to the billing department. Once I talked to billing about the situation and asked for the manager he then argued with me for 5 minutes about how I have called 3 times today, when in fact it was 2 and not even my fault. He refused to transfer me to the manager and then hung up on me. When my husband called after I was hung up on he was put on hold for 20 minutes and then told he would recieve a call back in 20 minutes. The call has yet to come. We originally were going to reconnect with DirecTv once we found a new place to live in the new state we are moving to, but not anymore. Not only do they treat their customers horrible but they also have outrageous prices for only slightly decent options. We will now be telling all our Military friends to not have service with this company. They have made a hard situation even harder for us. Moving constantly with the military is not an easy thing to deal with, and the fact that this company has no respect for the military men and women is disgusting. Instead of the easy disconnection and payment option we were told about when beginning service with them, we now have been disrespected and charged extra. Military members, please be careful and check into the options in great detail before you begin a contract with ANY company. Learn from our mistake. | |
| Kevin Griffie | 7/26/11 |
| I THINK DIRECTV IS A BUNCH OF BULLSHIT. HOW DARE YOU OFFER THE NFL SUNDAY TICKET TO NEW Customer FOR FREE BUT NOT THE ONES WHO ARE ALREADY SIGNED UP WITH YOU. THIS IS A SLAP IN THE FACE TO US FOOTBALL FANS. I HATE YOU AND I WISH NOTHING BUT THE WORSE FOR YOU. I WILL CANCEL THE ACCOUNT AND I WILL NOT PAY YOUR BULLSHIT FEE EITHER CAUSE YOU CAN SHOVE THAT UP YOUR ASS. I HAVE T-MOBILE FOR MY CELL PHONE WHEN THEY COME OUT WITH A NEW PROMO THEY OFFER IT TO EVERYBODY. NOT JUST NEW Customer, WE JUST HAVE TO SIGN A NEW 2 YEAR CONTRACT FROM THAT DATE. YOUR TAKING A GREAT THING AND RUNNING IT INTO THE GROUND. YOU PEOPLE SUCH AND YOU SHOULD BE ASHAMED OF YOURSELF. I WILL TAKE MY SERVICE BACK TO COMCAST. EITHER WAY I DON'T HAVE THE NFL TICKET AND I'M NOT GONNA PAY THE PRICE YOU PEOPLE WANT WHEN I CAN ONLY WATCH 1 GAME AT A TIME. I'M NOT A BAR WHERE I HAVE 10 GAMES GOING AT ONCE WITH 100'S OF PEOPLE HANGING OUT AT MY HOUSE. WHOEVER THOUGHT OF THIS GREAT IDEA AND RUNS THIS COMPANY SHOULD PUT A BULLET IN A GUN AND POINT THE GUN AT THEY'RE HEAD AND PULL THE TRIGGER SO THEY KILL THEMSELVES! GOOD BYE ! | |
| Elke | 7/30/11 |
| DIRECT TV HAS A BED REPUTATION AND I RECCOMEND THAT YOU PEOPLE DO NOT USE THEIR CUSTOMER SERVICE. THEY RAPE YOU OF YOUR MONEY AND SCREW AROUND FOR THREE HOURS AND DON'T GIVE YOU YOUR MONEY BACK FOR WHAT THEY SHOULD FOR SERVICE THAT WAS NEVER STARTED BECAUSE OF THE PISS POOR SERVIECE | |
| John- Moxee Washington 8/1/11 | 8/1/11 |
| New customer to Direct, biggest mistake I could have ever made. I've had HD for a little more than three months now, satellite has completely gone out. Called Tech Support and was told someone will come out and take a look for $ 59.00. The reason for the charge, I don't have a service agreement with Direct. When I signed up, I was never offered a service agreement (an additional $ 5.99/mo.) or even told about an agreement. Nothing they could do when I called except try to offer me more services and special offers they have running right now. Hello, my system doesn't work right now. I signed up for the service agreement so now they will come out and take a look, in 6 days, that's the soonest they can come out. Direct TV is simply a bullshit company as far as I am concerned. I will do everything in my power to discourage others from falling into their trap as a customer. Once my contract is up, I'm done with Direct. | |
| Dian Callahan | 8/1/11 |
| I hope I can get my account settled trying this site. On 7/1/11 I made an online bank payment to Direct TV. I did not know they had not received the payment until I received my next billing statement. I contacted Direct TV and they said they had not received the payment. I sent a letter with all the information asked for, a copy of my Direct TV bill, and copies of my bank statement with the amount taken out of my account. They were a problem with the account number on my Direct TV bill being typed in wrong. I sent all information requested to Direct TV on 7/22/11, informed that it would take 10 days to review. They requested my telephone number to contact me. No contact was made. I called Direct TV on 8/1/11 to be informed that I need to send more information. Why did they call me and let me know. I have had 2 collection calls demanding payment on this account. I tried to explain the situation and I was not going to make another payment until this matter was cleared up. The last person who tried to collect money called me on Sunday night, and did not care that I was trying to clear up the matter, demanded me to make a payment. I went to my bank on 8/1/11 and collected more information including tracking number and that Direct TV had received the money. My bank faxed the information to Direct TV. I called Direct TV and asked to speak with the department that received the fax, guess what----YOU CANNOT COMMUNICATE WITH THIS DEPARTMENT BY TELEPHONE! Thus being told I would have to wait another 10 days to have the information reviewed. I feel this is unfair to any customer willing to clear up a problem on a Direct TV account. So my Direct TV services will be disconnected before they finish reviewing my account. As much as I enjoy Direct TV, I will not be bullied into making a payment before this matter is resolved. I am willing to do what I need to resolve the situation, but somewhere in Direct TV Land is a stack of faxes to be reviewed while the customer gets a disconnect notice. If my service gets disconnected before this matter is resolved, I will subscribe to a new cable system. | |
| Never again Directv | 8/2/11 |
| This is the worst tv service there could be. Directv always calls to get you to do a promotion then you almost can never cancell without extra payments. They tell you free for x number of months then stick it to you. The young tellamarketers can not discus with you the situations that arise and look at things black and white. There are many grey areas. It seems to me that they only want your money and do not care about your loyality over the long haul. The long haul is how companies stay in business due to customer satisifaction. I am not happy and will tell the world. Why should I feel rhis way?? It is because directv does not care about the product they are serving to the people that pay their bills. I hope they have financial trouble very soon due to the lack of understanding of their customers.. Pissed in Mt. Gilead ohio. | |
| Thomas Willoughby | 6/23/11 |
| I became a new customer 15 days ago. I had a death in my family and was out of town on the 14th day after my installation. Since my number of available TV installation spots had increased from 1 to 2 I called in to ask for a new receiver. I was given condolances for my loss but was told rules were rules and since I didn't respond within 14 days I would have to pay and additional $69.00 plus. I called the corporate office and explained the situation and Melanie agreed to send the receiver with no charge. As a new customer I would highly recommend Direct TV. They went out of their way and even by-passed their rules to make me a satisfied customer. | |
| art acosta | 7/2/11 |
| I had directv for over 10 years and paid them about 100 dollars a month for their services. This amounts to over 12000 dollars. When directtv offered HD we got HD and bought a receiver for a discounted price from them with the understanding that the receiver would be mine after 2 years. One day I had a call from directv that there was a mandatory upgrade to the dish and receiver at no cost to me. The install of the new dish was handled horrible and had to repaired things that the installer damaged. After that everything was OK.We decided to move years latter and now directv is demanding that we return the receiver that I thought was already paid for. They want close to 200 dollars for an old 3 year old receiver? We have requested for them to send me a box and they have not but they still are billing me. even if you send the receiver how do you get confirmation that they receive it? It just seems idiotic that directv would just loose a customer for life for a piece of hardware that is not worth much. I will never ever use directv ever again until they rectify this situation. | |
| Sandra F. LeBlanc | 6/24/11 |
| From day one I have not received anything that I signed up for. Call after call, being given the run around, left on hold but a supervisor for over 45 minutes. Cannot get accurate information, I get different information everytime and I call and the supervisor's are no help. I think the Better Business Bureau is my only option at this point. lousy, lousy company to sign up with. | |
| frustrated | 6/29/11 |
| on 6/25/11, an agent, called my house in regards to my bill, that I can honestly say, was past due, so i asked for an extension until Wednesday, until I got paid. The agent did grant me an extension, and ased if I could be palced on hold for a minute. well, that minute racked up to 66 minutes, witout him getting bac on the phone. I held on, and used my home phone to call DirectTV's number bac, and asked for a supervisor. I explained the situation, and she insiosted on giving me a $30.00 credit toward my account. Which I thought was rather generous of her. On Wednesday, I made my payment, and called, to see about te complaint that I had made, and no one could tell me anything, luckily, I made sure on Saturday, that I wrote down all of my information, and whom i had spoken to. When calling back on Wednesday, I spoke to not one but two supervisors, and no one could tell me anything. One of the agents, hung up the phone on me. This is really poor customer service, especially when, you have been a customer since 2004. I told the last supervisor that I spoke to, that the agent had hung up on me, but prior to tis, he stated tat, I caould chat wit someone from the feedback dept. about my issues, adn i stated to him, that I would prefer that someone call me. The last supervisor informed me that I could write a letter to the President of the company, in Colorado or California, and I told her that if I did write them, who says they are going to read it. This is unacceptable. They think that when they give a little credit to your account, you are supposed to forget how your customer service experience went. I really don't think so. The first thing that they can tell you is the amount you paid, and your balance, but no one can tell you whether or not your complaint was handled. | |
| jen rush | 6/29/11 |
| i let my brother use my debit card to start his service i explained to customer service that this is a one time thing that was 7 months ago since then i ve been charged without warning 3 times i called them about it they assured me that the debit card had been remove well last week i was charged 679.00 without warning called them to dispute it and was told i would recieve a refund in 7 to 10 days well today is the 7th day i called them and they told me no refund becuz my card has had 2 charges to it i explained without my consent they said it is on file so they can charge it this is crap i will never ever use directv for anything | |
| CHRISTOPHER SAMMONS | 6/30/11 |
| i'm writing u cuz back on 6/8/2011 i instructed my son to pay direct tv bill not knowing that i would be in the hospital thru june 27th 2011 which is why there was a ach return apparently on the 22nd however after realizing that this could be a factor after i was not able to work and put my ck in the bank i cld on 6/28/2011 and spoke to lala and she told me that my total balance with returned amt$333.75 and if i made $170 by july 8th then i would not have to worry about service interruption but what do u know my son calls today 6.30.2011 to tell me services off then i call ur office to find out what is wrong cuz this is not what i was told and then the dept says very rudely well they see the arrangements and notes of their representative but had already disconnected srvcs based on the ck being returned poor customer service it like u signing something and then one changing their mind after a signature meaning agreement. which this shows to me that someone must didn't do their original job on the 22nd and disconnect etc. but did it after the arrangements was made with someone else and they tried to cover up their mistake unacceptable i'm coming to u cuz also the representative was cutting me off and then put me on hold w/o saying hold on etc... Please don't make me have to go further and have NEWS MEDIA investigate this only to display poor customer service on Direct tv part thanks in advanced a confused and upset customer | |
| george cabrera | 6/10/11 |
| Since there was no negatives or a zero I will give you a one. Like Jean Fuentes I had a similar experience. I moved to my new house,and DTV came with me,a promise of free Showtime and HBO for 3 months;like the saying goes nothing is free. I was charged for the service time and time again.Every month I was on the phone to your lousy customer service dept.,put on hold ,switched from rep to rep,the final straw was the 2 hour marathon and 3 rep's. that I spoke to. Now you send me letter after letter,non-stop phone calls, to the point of harassment. The next time I get a phone call from DTV I will report it to the P.U.C. They call up to 9 P.M. If you spent more time taking care of your current customers,you would not spend so much time trying to get them to come back. I liked my DTV,no problem,till I moved and had to deal with your PISS POOR customer service Dept. when you call the non-customer service dept. the rep's are not able to resolve the problem,so it becomes a monthly ordeal. I'm OK with Dish,but think I will try cable next | |
| Dan Newhouse | 6/16/11 |
| To those who want to stop directv from taking money from your bank account, or credit card. Move the money in your bank account to another account and cancel the first account. Credit card people call your cardit card idiot and tell her to give you a new credit card number. Problem solved. | |
| carole | 6/6/11 |
| So I am also a very unhappy person with Direct TV. First of all they should have their customer service people tell the truth. I am a customer who suspends service from Oct - April. When I recommend some I was given $100.00 credit for (10 months). The person I recommend also got the $100.00 Well again another BS story from Direct TV. I suspend service so I lose the credit. I got $10.00 for May-October. that is 6 months. The person told me I would get the credit when I sign back on for the remanding months. I called and was told that I was getting the credit. They gave me the credit! How could I get the credit if service was suspended. The answer was if you signed back on before the 4 months you could have gotten credit. What a story. I am at the point another company is starting to look good. Shame on you Direct T.V. for having customer service lie for you. Also I won't recommend another person to you. | |
| Dan Opthof | 6/6/11 |
| I do not have DirecTV service through them. I paid the bill a couple of times for a family member. I do not live at the address where she had the service, I live well over an hour away. Now.... she hit some hard times apparently, and cancelled service. Because my card was "on file" with them, they felt that they had the right to take every last dime from my account without telling me ($726.14). At no time was I aware that they could do this when I paid her bill to help her out. She is not an authorized user of my card, and I am surely not a DirecTV customer. I have made numerous phone calls to dispute this with them. The first two people I talked to there, said I would get my money back. The last 3 said I would not. I have contacted the BBB, and filed a complaint. I have also tried to find every website I can to get this message out there. DONT PAY SOMEONE ELSE'S BILL! How is this legal???? | |
| | 6/7/11 |
| call the cops OR F B I THEY WILL LOOK INTO IT DIRECTV IF THEY OVER CHARGED YOU FOR THINGS AND FOR FEES AND SEND IT THREW THE MAIL OR ON LINE NEVER LET THEM CHARGE YOUR MONTHY BILL TO YOUR CC | |
| Blake | 6/9/11 |
| Worst company on the face of the earth... See BBB complaint below, When I signed up with Directv I was receiving HD locals. Suddenly 1 month after my service had started my locals stopped working. I contacted Directv and was advised I'm not allowed to receive these channels in my area. I said why was I sold on them then. There were no explanations to be given. I was a victim of a bait and switch. As I was now locked into my contract.(I started service on 11/13/2010, My hd channels stopped working on 12/16/2010. I've contacted Directv several times and apparently a few people over there have there heads strait because they could fix the problem. However it would only start happening again in aproximately a week. The main reason this causes a problem for me is the fact that when the hd channels work I can have my directv only display HD channels and hide the SD duplicates. However when I only receive them in SD there is no option for just receiving locals in sd and the rest hd therefore I see two channels of every channel for my locals to even work. This has caused so many issues for me when I record shows. I even select the correct channel on my Directv app and it will automatically record the hd channel and not the SD every time leaving me with no recording and an error message. Everyone in this entire area has these same problems with Directv. This is the companies response to a BBB complaint filed by me. Company's Initial Response - Posted 03/25/2011 Thank you for taking the time to write in to share the details of your situation. We regret any misunderstanding regarding HD local channel availability. Our records indicate you reside in an area where we do not provide HD local channels. HD local channels are provided through spot-beam technology, and if your zip code falls outside of the spot-beam area, HD local channels may be received intermittently or not at all. Some customers who have occasionally been able to view HD local channels may lose access to them completely as the programming moves to our new satellite. While we understand you may have previously been able to view HD local channels, your DIRECTV service is located in an area where we do not provide local channels in HD; therefore, we are unable to guarantee access to them. You are not being charged any additional amount for the HD local channels you are not receiving. All of our promotional material and advertisements state standard and high definition local channel availability is based on service address and ZIP code. We have no record indicating that you were promised HD local channels by DIRECTV. The DIRECTV service agreement does not guarantee specific programming will be available. It is an agreement by the customer that they will maintain service for a specified length of time in exchange for significantly discounted equipment and installation. Therefore, we consider your agreement valid and compensation will not be issued for this issue. A valid and prorated Early Cancellation Fee of up to $380 will apply if the account is disconnected prior to the completion of your agreement. Respectfully, DIRECTV Office of the President Initial Response Summary We consider your agreement valid and compensation will not be issued. If the account is disconnected before the agreement is completed, an Early Cancellation Fee will apply. Consumer's Rebuttal Consumer's Rebuttal - Posted 03/29/2011 It's funny to me that Directv's response for why they don't service HD channels to my area changes with every call or inquiry. I've been told all of the following It's an FCC violation to broadcast in your area, we don't know whats wrong but just call us when it goes out we will fix us, my parents were provided a number to call and a code that fixes it each time it goes out and now the office of the president replies with this. Your company really needs to get it's act together. Having your customer service lie and tell customers it's an FCC violation to broadcast HD in their area and thats why they aren't receiving it is a serious violation of law. I will be reporting this to the FCC. I personally wouldn't even mind not having HD locals but your guide wont allow anything other then showing two of every single channel if you don't have HD locals. Either fix the HD or fix your guide so you can hide just the local channel duplicates. Either way you have not resolved my concerns and I will proceed to a major class action lawsuit. I hope your CEO supports your response after he investigates and finds you cost your company several million. Company's Final Response Company's Final Response - Posted 04/01/2011 Local television markets are determined by a customer’s service address ZIP code and county data provided by Nielsen Media Research. We are required by federal law to use these definitions to provide local channels to our customers. You live in a ZIP code near the edge of the area where adequate signal for HD local channels can be received. As a result, although we do not provide HD local channels in your area, you may have been able to occasionally view some local HD channels. Our customers are able to verify local channel availability at directv.com prior to acquiring equipment and service. DIRECTV advertisements for local channels include a disclaimer, which states that programming is based on availability. Your residence is located in an area we are unable to guarantee adequate signal strength to access HD Local channels at this time. While we understand you may not agree with our position, no credit is due to your account for this issue and the remainder of your service agreement will not be waived. If your account is disconnected prior to the completion of your service agreement, a prorated Early Cancellation Fee will be charged. Respectfully, DIRECTV Office of the President | |
| Finished with this company | 5/30/11 |
| They should include a "0 stars" rating. This company is the worst!!! I have never seen anything like this. I guess we should have read the reviews before signing up. So my contract is over in Aug. and so is my connection to this company. All I can say is absolutely terrible! If you are thinking about satelite TV run the other way!!!!!! | |
| Arby | 5/31/11 |
| Sent me an invoice after cancelling - paid invoice. Two weeks later sent me an invoice for a $5 late fee .... Talked to 2 reps and they stated they could not reverse the charge even though I explained they sent me the invoice late. VERY BAD COMPANY - WILL NEVER DO BUSINESS WITH THEM AGAIN ... LIARS and CHEATS | |
| Rusty Black | 6/2/11 |
| I live in Anchorage,Alaska.Pay for HD,but do not get it with the NBA championship or the Stanley Cup finals!!! WHY a myriad of answers,depends on whom you talk with . Direct TV should not promise,charge, then don't deliver. | |
| David Hosaka | 6/2/11 |
| Too bad there isn't a no star rating. Directv has been the worst provider between both cable and Dish Network. Even though each one has it's fault, Directv is definitely the worst as far as overall customer satisfaction. First of all they have this so-called protection plan which they never told me about when I signed up with them. I assumed that since I was leasing all my equipment, that everything was protected, No-way. Only the so-called leased equipment is warranted, not you dish or remotes. I am paying a monthly service charge and leasing my equipment, so everything should be warranted. Make sure you have the protection plan since everything is not protected. I wrote to the California Attorney General's Office complaining about the hidden cost required not were never mentioned upfront and I received a call from the Office of the President of Directv wanting to know all my issues and complaints. I don't want to go into detail what we discussed but my contract is up at the end of this year and to be honest, none of the tv providers aren't really that good. I wonder if they still make rabbit ear antennas. | |
| W.K.JOSEPH | 5/25/11 |
| This I must say in the worse company to do business with. I started (new) service but before I had them install the service, I informed them that I was going to be moving in 30 days. And that if I was going to be charged for the move. I did NOT want the service. They called the main office and I spoke to someone name Mary who said who not be a charge. And 5 days before I moved I called them and they said it would be a problem. But there is a cahrge for the move. Now it's been 4 months and I have NO SERVICE but there are charging me every month. Can anyone HELP ME WITH THIS MATTER. jaydog357@hotmail.com If you have any advise | |
| Christi | 5/27/11 |
| Customer service is terrible. Their service is very economical as long as you don't need anything. We moved to an area with no area for a signal, so we had to terminate our service. We were told there would be no cancellation fee charged due to it not being our fault there was no service. But, they in fact did charge a $300 termination fee causing a downward spiral of events. It's been over a month, I finally got the credit to my account for $300, however, they now owe me money because they withdrew another month from my bank account and am being told I have to wait 1-2 months for a refund. I have had to call customer service 3 times a week so far just to get the credit to the account because it wasn't reflecting online. I called the office of the president and they are supposed to be expediting the refund so I can get in about 2 weeks. Still unreasonable at this point, considering they took money that I never actually owed them. But, it's the best they could do I guess. Wouldn't recommend to family and friends. Service is a package deal, and the TV service can be awesome, but if you don't have the customer service to back it up, it doesn't really matter. | |
| Angela Darrall | 5/16/11 |
| Our family has been customers of Direct TV for over six years now. We were interested in the new upgrade to DVR for our household. We researched the package deal that Direct TV would offer a new customer coming on board compared to an existing customer. NOT SATISFIED!! We contacted the customer service and they were not willing to maintain relations with an existing customer by giving them the same offer that they would a new customer. You would think that the Sales & Marketing department would do everything in their power to offer the same deal to their existing customers to maintain their service and to also help promote their business. Direct TV has been of good service regarding channels, packages, etc. However, when it comes to your customer service department and your intentions to maintain your existing, valuable customers, you have a funny way of keeping that dedication as your customers do to you. We are not pleased with your loyalty to your existing customers. One suggestion I would recommend to your sales department is by offering an equal deal to your existing customers and also maintaining your promotion offers to your new customers. Remember, business increase is by "word of mouth" from others than it is with ratings that you can pick and choose to post. | |
| Ms. Knight | 5/12/11 |
| Very poor customer service. My rating is "0" for Directv. Representative hung up on me today. Everyone that I have talked with was unable to assist me. What kind of business are you guys running? I wouldn't recommend this service to no one. I'm cancelling your service and going back to Brighthouse. I was told that you offered better service. That's a BIG LIE!!!!!! You won't stay in business long with this type of non-customer service. | |
| Maria McCasland | 5/8/11 |
| I gave up on trying to cancel my service and not have to pay my ridiculous fine of $300. I tried to cancel several times and finally my Directv was cancelled due to non payment, which in fact I tried to cancel beforehand. Can't get through customer service. So I still have the stupid dish on my roof of my apt. and would like to give it to my friend who could use it and not have it sitting on my roof anymore. Would love to get Directv guy to come and get it down for me so I can give to my friend. Please someone return my message at corporate office. workformalou@yahoo.com. | |
| carol martin | 5/5/11 |
| on 05/05/2011 mrs. vanita help me out by talking to the direct tv manager to make payment arrange for my saevice out standing bill I help a best friend she didnt pay at all so now is on me thank you very much Vanita God Bless. | |
| Joan Davis | 5/6/11 |
| You got 1* only because I couldn't give you less. I have been a customer for many years and have always paid on time. I called to report a problem with my system and it took over a week from someone to come and fix it. The only good part was the repair person was quite competent and did a great job. When I made the call about the problem the person I spoke with mentioned something about 4 receivers, I have only had three. When I asked if he could review my records and refund any charges for that 4th server he told it was on the bill and I should have noticed. basically so sad too bad. Needless to say once the repair was made I called and arranged to have Dish TV installed. When I called to cancel with DTV the woman I spoke with told me they would refund those charges, send me a box to return the DVR in and an envelope to return the two other access cards. Short after this my 42 year old daughter died during a routine outpatient procedure. Needless to say I lost track of time. The day I mailed the DVR back I called to see if I had missed the deadline for returning it and to ask if I was going to be charged. The man I spoke to spoke such poor English I had to put my granddaughter on the phone. He never answered the question about the deadline but assured my granddaughter he would send an envelope for the cards to be returned. A week or more later still having not received the envelope I called again only to get another person with poor English skills who tells me "oh we don't send you an envelope you have to send them back on your own." After 10 minutes waiting she finally gave me the address, WHAT???? are these people using paper and pencil. When I got up this morning my son had thrown the address out not realizing what it was and the trash had already been picked up. So, yes you guessed it yet another phone call. After waiting 5 minutes I told the woman to forget it I would just call the corporate office who after hearing my story still transferred me to customer service. It took another 10 minutes to get the address. I have no idea what type of place you are running but you can be rest assured I will never be a customer again. And BTW - I am STILL WAITING FOR YOU TO SEND MY MONEY. You got yours all these years so do the right thing here and send me the refund I deserve. Shame, shame, shame on you. | |
| CVG | 5/1/11 |
| I am fed up with the large corporations sticking it to the consumer. Why is it okay for them to lie and cheat to get you business? I was told in April of 2010 that the Choice program was $63.99 a month, less the rebates it would cost me $29.99 a month, I had the refer a friend discount too so that made it $19.99. Before committing to the program I talked with 3 different Directv people who all told me the same thing. I had very clear conversations with all of them that I would be going in suspension from Oct to April as this service was for a campsite. No problem, my $29.99 a month would still be in effect when I restarted my service in the spring. Well, I just had my service restarted and received the first bill and it's $63.96! When I called DTV all 7 people I talked to said the rebates don't go into suspension and that they had expired. So why did 3 people in the very beginning tell me different? Oh yeah, to get me to sign up. The rudeness of the DTV people is inexcusable as is the companies tactics. I was shuffled to multiple departments which included talking with 2 supervisors who refused to do anything other than offer me a couple months of free showtime, which I have no use for. I am so pissed off that I cancelled my service even with the threat of "early cancellation" fees. This is just wrong! | |
| michael Nosti | 5/3/11 |
| Direct Tv is the worst cable company period. ZERO customer service. They want your money and nothing more. Trust me, I work for them. | |
| David York | 5/4/11 |
| The costumer SERVICE SUCKS. I was a customer for 6 years and recently switched to Comcast.I could not get good costumer service and if I had an issue after hours we had a huge language issue. I do not speak Taiwanese or Korean what ever it is and that was more frustrating than the original problem, not being able to communicate the problem with my service. I'm now being charged for a pay preview channel from 5 years ago that never happened. This is really sad they conduct business in this manner. | |
| Betty | 4/25/11 |
| well i will be changing to Dish!!!! Direct for many and many months was fighting with us over our DVR box they said it was us who was messed up and then once we got them to send us another box they wont give us credit for their stuff being messed up. the reps are rude and act like they dont do noting wrong. they want us to pay higher rates when the service sucks!!!!! why would i pay for something we dont get???we asked for the number for the main office and we was told they dont have it!!!! why wouldnt they have the main office number are they that scared or something???? i would say stay away from Direct and go with Dish!!!!! | |
| Delois Jackson | 4/26/11 |
| Direct TV signed me up for the dvr service but the technician that they sent out could not even install it. He said it was too much trouble to run the cable down the wall from the attic. Now I have realized that the connection in the living room was not installed very well and wont stay together. I dont think customers should be penalized for Direct TV's unprofessionalism. I want to cancel this account without a early cancellation fee. IF not I will do it anyway and you can just try to collect it. YOU have not lived up to your end of the contract so why should I? | |
| eknight | 4/21/11 |
| Called to speak with a supervisor, regular customer service reps refused to let me speak w/a supervisor. Instead was very nasty, unprofessional, rude!!!! I will be cancelling this crappy service and recommend that all others do the same that has had problems. It doesn't get better, only worst!!! There is no way you will stay in business with this crappy, rude, unprofessional service. Whenever a call is made to question the charges on the bill, they put me on hold for 30 minutes!!!! Problem still no resolved!!!! | |
| Bill Waltz | 4/18/11 |
| I called DirectTV because they now have equipment that was not available when I signed up four years ago. I asked did only new customers get a little "love" from DirectTv or is there something for established customers who have never been late and who have one of the more pricey bundles. The answer was we only have specials for new customers. I shared that I have one "box" that only works part of the time and a remote that does not work at all. Essentially the answer was we would be glad to charge for any changes. Only free is to new customers. Cable is looking better all of the time. | |
| Mariya m | 4/19/11 |
| I was a Time Warner Cable customer until a week ago...they are horrible but compared to my dealings with Directv so far, they are much better! When I called to inquire about Directv service I asked all the appropriate questions. I was told that if I called before my 12 months special rate expired it would not go up to the normal price...however if I did not call it would go up to the normal price. First lie I was told!!!!!!! I ordered my internet with the package that DIRECTV sold me which was through Verion. I was suppose to receive my modem last thursday but only received the directions on how to install it. When I called they said Directv didn't put the order in properly and they would send another one out and I would recieve it by Friday. Monday came and I still didnt have it so I called back. They forwarded me to UPS...UPS only had tracking order but had not received the modem to deliver so they made me call Verizon back. Verizon transfered me to another department who admited it was not sent out and I will recieve it this Wendsday. I call Directv to make them aware of the situation and was told by a customer support rep outside of the U.S., (Daniel) that it wasnt there problem....even though they subcontract Verion as part of their package. I asked for his supervisor, (William) who gave me the same attitude and run around. When I told him I was reporting this situation to the BBB and the A.G. Office he asked if I wanted his ID # ( william- 49809)to add to the report, which I gladly took! I ended the call and called back where I reached Ray, he told me his supervisor would call me back in no more than 30 minutes...I waited an hour with no call back. i called again and finally received a CSR in the U.S. named Lenny who transfered me to his supervisor, Patricia, who listened to me, told me it wasnt their problem and hung up on me. I called back again where I received a CSR who transfered me to a supervisor and while doing so I was disconnected. I called again and reached Dillan, who told me he was transferring me over to a supervisor immediatly, I waited 15 minutes w/ no transfer. I made one last call where I reached Dillanah who transfered me to her supervisor, Mondel, who finally listened, did not interupt and tried to handle the situation. He gave me a number to call in 11 mths to try to reduce my rate and made a formal complaint. I spent a total of 5 HOURS on the phone last nite w/ really no real resolution!!!!!!!!!!!! The worst mistake I ever made was signing up with Directv and I strongly recommend you think twice before doing so because they LIE and have terrible customer service!!!!!!!!!!!! The only good expierence I had was the tech that came to install my service, Chad. I would give him a 12 out of 10! Thanks Chad for going above and beyond! It probably goes with out saying but I have filed a formal complaint with the BBB and the A.G.'s office!!!!! | |
| Richard Davison | 4/7/11 |
Do you know who Michael White is? He's the CEO of Direct TV who made, are you ready for this,? 32.9 Million dollars last year. Can this be right? Associated Press had the story. As well as NBC, Yahoo, even Fox. 32 Million~~~!! I'll ask you.... How much do they pay Direct employees? 1 million a year? 500,000? Maybe only 150,000? Most likely $10 hr. Okay, he increased subscribership with sports packages, but does that warrant 32 Million dollars compensation? I'm angry, not because he's doing well, I'm angry because I'm on disability and I've been with Direct TV for almost 20 years. In this time I've watch our monthly bill go up and up and up. Just recently, they raised our bill $10 a month. So the people are being bled dry while the people in the Ivory Tower get incredible, over the top riches? I'm angry and want to quit Direct TV. But I'm not going to cut off my nose to spite my face. I won't quit, but what I will do is this: I'm putting Direct TV on notice. I am going to investigate Cable, Dish Network, Hughes, Google TV and internet tv in general. And there's Netflix, Hulu, Amazon is getting in, and Samsung has their Smart TV and Logitech Revue with Google has their internet TV. I choose not to continue to support Direct TV who rewards rich people with rediculous salaries. Why? Because they could have given that 32 million back to us in the way of lower monthly fees. They could have given the money to shareholders by way of dividends. It's morally corrupt. So keep me on for a while longer Direct. I'm on the prowl, looking for anything to replace Direct TV. There's plenty of choices out there. | |
| David Guidry | 4/7/11 |
| DirectTV really deserves 0 Stars. First, the installer mounted the dish on top of my roof rather than the fascia as originally explained. I was concerned about leaking and he said he used silicone caulk. I called and complained after he left and was told a Supervisor would get back to me within 24-48 hrs. THAT NEVER HAPPENED! The dish would catch wind and rock on the roof weakening the bolts that mounted to the roof developing water leaks. I repaired that myself and complained via a written 'registered with USPS' letter to the corporate office. I also stated in the letter I could not find a complaint link on the website. The respomse I received was by voice mail telling me to complain by the link they said existed on the site. They would not respond by letter nor email which I gave to them again in my letter. They already had it with the install. After I called and said I was terminating service, which was several months later, and explained why, did they want to do something for me. The attendant said it was probably the only place they could put it for satellite reception. I explained that I have a clear line of sight all around my house. It was obvious the installer placed it for the easiest run of cable. They apparently believe, as most all large corporations, that customer 'perception' is all that matters and if the customer 'perceives' they are getting quality, regardless of that being true, then everything is fine. I still had to pay the $20 a month cancellation fee to get out of my contract. I went to DISH. They may not have as good of a DVR for HD but I do not care. I made my statement with DirectTV for their lack of concern and culpability of damage to my roof. Dish is cheaper and I have HD for life with them. They mounted their Dish in a perfect place and is a totally firm mount. | |
| K evin Cantwell | 4/2/11 |
| I do not have Direct TV but my credit card which i have in my possession has been charged for service which is fraud. I live on east coast and this charge is out of EL Segundo Calf. I guess this company does not check to make sure the credit card iinfo given is correct. Thanks for this mess | |
| Paul | 3/25/11 |
| Directv actually rates BELOW one star in customer relations. | |
| Artie Jones | 3/19/11 |
| Programming ok, however the company itself is notorious for jacking customers out of money. They LIED about a date to send out packaging for their equipment and 3 days later hit my account for $600+, and they have not been honest after speaking to their reps over a 2 week span, sitting on top of the equipment for over 2 months and still has not refunded the equipment charges. This company also sucks you in, like most large companies, at a good rate, and shortly thereafter will blow your socks off with ridiculous service rates. I'm happy with dishnetwork with lifetime HD and much better recording technology that you don't have to pay an extra $200 to $600 to view on multiple TVs as of 12-01-10. One rep lied that my refund was to be in my account that Friday, never happened called back another rep said the lady made a mistake and it is normal to take 4 to 8 weeks, keep in mind this was said after 4 weeks they have had the equipment. Well it's been over 9 weeks and they still haven't returned the equipment refund. Terrible Service. | |
| RICHARD MACHADO | 3/19/11 |
| FROM THE TIME THAT WE CONNECTED DIRECTV WE HAVE HAD NOTHING BUT PROBLEMS IT TOOK THREE TIMES FOR YOUR TECHS TO HOOK UP THEN LAST WE HAD PROBLEMS AGAIN AND THEY SEND OUT A TECH HE SAID HE CHANGED A CABLE AND SWITCHED SOMETHING ON THE REMOTE SO HE CALLED HIS OFFICE TO TELL THEM HE WAS DONE GAVE THE CELL TO ME AND AS I WAS TALKING ON MY CELL HE ASKED ME TO SIGN PAPERS AND LEFT WHILE I WAS TALKING TO SOMEBODY ON MY CELL TO YOUR OFFICE, WE NEEDED TO LEAVE SHUT THE TV AND THERE WAS LIKE SHORTAGE NOISE&SNOW,WIFE CALLED TO TELL THEM OF PROBLEM THE REP ON THE PHONE HELPED US AND TOLD US TO MOVE THE SIDEBAR TO THE LEFT DID SO &PROBLEM WAS SOLVED,ASK TO SPEAK WITH MANAGER AND HE SAID AT THE END THAT A MANAGER WAS GOING TO COME SATURDAY & TAKE A LOOK MAKE SURE THE PROBLEM WAS TAKEN CARE OFF. THE REASON WE BOUGHT THE PACKAGE OF SERVICE WAS TO MAKE SURE WE WOULD BE ABLE TO TAKE CARE OF ANY PROBLEMS, SO GUESS WHAT THE MANGER THAT THIS MORNING TO COME AND TAKE A LOOK AT OUR CABLE WAS THE SAME TECH THAT WAS HERE LAST WEEK AND HAD PROBLEMS WHEN HE LEFT, THIS IS NOT WHAT I EXPECT FROM A SO CALLED PROFESSIONAL CORPORATION SO I TOLD HIM A MANAGER WAS TO MAKE THE CALL AND HE HAD THE NERVE TO TELL ME THAT IT WAS COSTING YOUR COMPANY MONEY, HE IS THE ONE THAT DID NOT DO HIS JOB AND DID NOT CHECK TO SEE EVERYTHING WAS WORKING BEFORE HE LEFT WHO PAID WHO!!!!!!!!!!!!! | |
| V Purinton | 3/22/11 |
| Well, it seems I'm in good company with my displeasure with DirecTv. Our HD TV was stating "No Signal". The phone tech said our 15 month old receiver was already bad and we'd have to pay for a service tech to come out to look at it, but could not guarantee they could fix it. Or we could sign up for their monthly service plan - both options involving a fee of at least $50. This didn't sound fair to us, so while we were mulling the options, including switching providers, I posted a thread on the technical forum. Everyone of the Tech Know Guides (and others) were so incredibly rude in response that it settles our minds. Never have I experienced such poor customer service. Shame. | |
| Ben Doverman | 3/24/11 |
| I recently lost my job thanks to some squirrely banskters who are still entitled to their bonu$e$. I called DirecTV to cancel my service since I knew that I wasn't under contract, at least that's what I had been told all the times I had to call them before including when I signed up. After telling the lady that I lost my job she tells me that I am under contract for 8 more months and so I would lose more money by canceling now. No mercy from DirectumTV even after a blatant lie about contracts. I begged her to have mercy as I lost my job and that I promised to sign up again when I found a stable one. But she would not budge. I will definitely not be returning to DirectumTV after I do get a job. I will make sure to tell about my and everyone else's negative experience. | |
| James Edwards | 3/11/11 |
| I really liked DirecTV. However, I got a good intro offer and tried another service. I must admit I liked DirectTV better. However, I began to receive threatening calls from a company called First National Collection Bureau, Inc. in Sparks, NV. They are a collection company that continually harrasses me ON OTHER PEOPLE'S DEBTS. Never is the party they are really seeking me. Many times the middle initial is even shown to be different. Still they change the account to my address and keep up the threatening calls even after they are aware that I am the wrong person. I really think that DirecTV should rethink their choice of collection options, as these guys have and will shed a bad light on DirecTV. The current relationship with First National Collecton Bureau in Sparks, NV, is the main reason I will not now switch back to DirecTV. | |
| D Myers | 3/9/11 |
| I dealt with technical issues for over 9 months and hung in with them, which makes me feel like a good customer. When I called to cut down on the services, I spoke with the retention department who upgraded us to HD with DVR - it was to come with special programming, etc. I got my bill & it wasn't what was promised - it was more than twice what it should have been. I called and they said that the retention department made an "invalid" offer. So I said - come get your equipment & was told that I signed a 2 year contract with the receiver! Wrote a letter to the corporate office - no reply. I'll take it to court but Direct really SCAMMED us and I think it should be illegal! I don't care if I have to fight it in court - I'm through with Direct! | |
| tammy | 3/7/11 |
| we got direct tv in 2009 had it for a short time and due to a medical issue had to suspend the service we kept on getting bills 20 then 30 and so on we kept on paying them due to diff explanation they had known about the medical issue and that the house was sold then without notice they turned service back on although the house was sold and boxes return after finally calling corp office bill was reduced to 55.00 we paid it and was told when your ready we will turn it back on for you no questions we value you as a costumer please make sure you find someplace that we can connect to even though we got no benefit from the service we got suckered in to paying that last 55.00 we now got told you have to buy all your own equipment what a joke they act like they are the only service out there WARNING do not pay all those bills they say are for the connection or the Sunday ticket in the end they will screw you just keep the equipment and burn it screw them first because returning it like a good customer will only get you screwed GO COMCAST or anybody else | |
| Andrew M | 3/1/11 |
| Our DirecTV package is Total Choice Plus. I have dealt with DirecTV numerous times in an effort to keep our monthly bill down. Just found out they're raising their prices again, even as the number of advertising/shopping channels have dramatically increased. When I called customer service to complain, they gave me the usual corporate spiel "programming costs more, so DirecTV has to pay more for the channels it's carrying, etc., etc." How do more shopping channels cost DirecTV more money? Those channels don't carry any content, and they're a real nuisance. Can't imagine those networks have any leverage to charge DirecTV more money. To add insult to injury, DirecTV just reported huge revenue and profits increases for the 4th Quarter of 2010: "DIRECTV, the largest satellite TV operator of the U.S., declared brilliant fourth-quarter/2010 financial results today. The solid result was the combined effect of a double-digit revenue growth, significant margin expansion, and better-than-expected net customer additions." And they want to raise everyone's rates? Why? Profits not coming in fast enough? | |
| Michael Todd | 3/2/11 |
| I want to say that we as consumers definitely hold the key. Offer hopping is not what my wife and do, however we have been loyal DIRECTV customers since 2003. Our bill is what it is, but with that said. I always call into them to at least not be really taken advantage of. We have 5 tv's in our home (I guess one is for the dog?) To me it would make sense for the company to "reward" long good service...with a new remote...or dish heater(for all us cold climate customers). It is not always about price it is also about the different features that they may offer us. Retaining great customers is always easier than getting new ones. For all those out there reading this and about to change to DIRECTV...DO IT...NFL Sunday Ticket...awesome...movies are awesome...but come over knowing that the grass is NOT greener on the other side ...it is just on the other side. Every company has its hits and misses...I believe in telling this company that they make the grade...just show some appreciation with out me having to make the call. | |
| JoAnn | 2/28/11 |
| Oh dear!!!!!!.....DIRECTV is the WORST of the WORST...PLEASE dont ever get directv. The managers & Staff tell lies about the service. I had problems with my TV from April 2010-Feb 2011. The manager told me that I would not have to pay for Early Cancellation Fee!!!!!.... well one more lie, they sent me a bill for the fee and took money out of my account without my knowledge...That is P-O-O-R SERVICE.....PLEASE DONT GET DIRECTV!!!!!!!!! | |
| Michael Hunt | 2/23/11 |
| I've been treated very poorly by directv overall and finally it has just gotten worst. I've been with directv since 2007. In 2008 I had a bill that was past due for a month and a half. I paid the past due balance and restored my service. I few weeks afterwards I got a call from my bank saying that I had owed them $433 because directv had put a lien on my account for the equipment. I called Directv and said why was a lien put on my account when my account is active. The rep apologized and said I don't know. Since then they have never reimbursed me for the money. Now I am unable to open a bank account. Fine so I call directv to get the situation resolve with no success. Ok so now I own the receivers right because I paid for them. My account recently went into past due status for 2 months, the day I go to pay for the past due balance, there is a box from directv in front of my door requesting that I send back the boxes I already paid for and now there is a balance of $549 on my account. I called them back asking why was there a balance of said dollars they said because I have to pay for the equipment. I told the rep I paid for these recievers already. The rep says that I didn't that when I recieved a new box for repair purposes that I never returned the old box! I told the rep the installer took the box. The rep tells me I was supposed to call directv and tell the directv installer took the boxes, bologne!! I canceled all together, I sent them the receivers and I want nothing to do with directv ever again or anyone else I know for that matter! They have shady practices and always have! | |
| Nancy White | 2/24/11 |
| I submitted rebates when I started my service and now they tell me that I waited too long to call them and they will not honor them. Directv does not believe in customer service and I will tell everyone I know to avoid them or cancel them as soon as they can. | |
| Monica Yacenda | 2/23/11 |
| Poorest customer service yet. Got disconnected before I ever was able to talk to a person. Am switching service providers. | |
| Alt | 2/22/11 |
| I will never use directv services ever again. Long story short, I send off equipment, they say I didn't and want to charge me over $300, I say this phone call is being recorded and I will be contacting my lawyer with pictures and proof of shipping and delivery, and magically the equipment is found in the warehouse with in seconds of saying that. I will stick with netflix and hulu for less than $17 a month for both. | |
| Anonymous | 2/23/11 |
| Our decision to switch to DirecTV from our local cable company started after a sales spiel given from one of the DirecTV representatives stationed at a local Best Buy store. They claimed that DirecTV broadcasted their channels in 1080p high definition. That was the hook that started the nightmare with DirecTV. My husband somewhat leery to make such a bold decision leaving our cable company for satellite service on the spot left the Best Buy store, but still contemplated the deal that the DirecTV representative gave during her sales pitch for DirecTV. A day later he called DirecTV to get more information on special packages and the deals. Well, it already was a different story from what the first representative stated. The second representative stated that the first representative lied about the offers. Listening to this new deal he hung up to speak to me about the new promotion and specials. He called them back shortly after to discuss some of the questions that arose from our conversation together, and now the deal changed again. After a few more back and forth discussions, the deal changing a couple more times, my husband and them came to an agreement and gave them the okay to set up the service. The agreement was that we were going to get a fifth room activated for free, since we were not actually going to keep a box there unless we had company come in, and they were going to give us a credit of hundred and fifty dollars spread out over the months contract. At that time they did require us to pay hundred dollars from our pocket to have a fourth box. The service tech (a private contractor) came out when I was home at about two o'clock. Since, the tech was a private contractor he said he is required to charge for the fifth room activation despite the agreement that my husband had with DirecTV. His exact words were that, "they lied to you over in the sales department to get me out here and set this up." We agreed to pay the fifty dollar charge thinking that DirecTV would make it right and somehow give us the money back or credit our account. My husband then again called DirecTV explaining the situation. After several hours of discussing our problem with the customer service department they waived the charge, and the tech was notified by his boss not to except the money. The tech now disgruntled finished the installation and left the house around seven thirty in the evening. Despite the installation process we remained optimistic and decided to give them a try knowing that the contract allowed for a grace to get out without penalty or legal obligation. We played with the features that DirecTV service offered and quickly found out the download times for on-demand options were ridiculously long even with our high speed optimized internet connections allowing for fifteen Mbps download speeds. A high definition movie could take upwards of four hours to download fully, and by Googling complains logged by others this was quite good. In my eyes, this is hardly on-demand. Now we would have to plan ahead as to what we were going to watch as opposed to watching "on-demand." Liking the ability to watch a recording from one room, pausing it, and then resuming it in another room we decided to get over the download times understanding that there may be sacrifices to keep features. Moving on, we looked at picture quality. We noticed that the signal was pushing out at 1080i as opposed to 1080p high definition, as discussed with DirecTV, even though our TV accepts 1080p high definition signal. We called them on this, because this is what prompted us to switch in the first place, and the customer service representative explained that they do not broadcast their channels in 1080p high definition, and that the best resolution would be of the 1080i or upscaled 720p unless you download high definition movies. Searching their library all high definition movies cost around a six dollar and ninety-nine cents fee per movie. So, this was another lie that we discovered and know quite well that you can get a cheaper movie rental out from any movie box placed at many local businesses. Then we check our account online and once again they quoted us less than what was displayed on our account. Now the total would be more per month for their services than they were with the cable company we wanted to switch from. The representative also set us up for auto withdraw saying that there is a ten dollar per month discount for utilizing this service. We had agreed to this since they said they would draft our account mid month, and it would not conflict with our early-month’s bills. After talking to another representative the account would actually be drafted on the fifth of every month. Why tell us that it would be drafted mid month if that was not the case? Realizing that the features were not any better than what the cable company that we were switching from offered we decided to opt out of the contract and go back to cable. The constant changing of stories was enough for us. The reasoning behind or decision was solely based on the fact that after the contract is locked we would be in contract with a company that is unorganized and openly “lies” about their features and packages. They basically misinformed us about every aspect of the service. What concerned us most was that each employee had different stories for their product and bluntly put the reputation down of DirecTV by informing us that the other representative “lied” about what they offered. Why go in to contract with a company that constantly lies to you? Now my husband is trying to get the initial hundred dollars that we paid them back since we are not keeping their service. They say it is non-refundable because it was to purchase the lease agreement for the box. Well, I do not quite understand. We opted out, per their contract print, and do not have a valid contract anymore and we have to return the box, so we do not have a valid lease agreement. The way I see it, we do not have any legal binding contract to justify them keeping the hundred dollars. I would not recommend any one to DirecTV basically due to their company structure, nor would I switch back to them if I were paid to switch. Now, I will write an email to the CEO letting him know what is happening within his company. I couldn’t believe that one representative would say another is lying. That truly downgrades a company’s reputation, and it turns out that they all were dishonest. | |
| Tex Tractor | 2/14/11 |
| I signed up for a one-year contract with Directv. At the end of that one year, I try to cancel my Directv service, and I'm told that I have a two-year contract. Funny, I don't recall signing (and would never have agreed to) a two-year contract. But maybe I did, so I ask them to send me proof. They do not send any proof, just insist that that's what their computers say. And there you have it: Your word counts for nothing, Directv sets up contracts without signatures, and the computer is always right. I took this up with my credit card company, and so far they have sided with me, taking back the money that Directv debited. Now Directv is sending me collection notices. | |
| Unhappy Mo Customer | 2/10/11 |
| I was having problems with my dvr not recording properly. Directv installed the new HD dvr but had to install a new dish in order for me to receive HD. I do not remember Directv telling me I had to agree to an additional two years of service in order to have the HD equipment. Directv honestly told me in order for me to see a copy of an agreement between Directv and myself where I agreed to extend my service for two additional years that I would have to hire an attorney and have the attorney subpoena the agreement from Directv. That's just amazing customer service. | |
| Joe Jacobs | 2/3/11 |
| Signed up for DirecTV. Agent sold me on a promotion the NFL Sunday Ticket promotion. She said after the 5 months of football I could switch my package to a lower priced package at the discounted rate. Well I switched my account and was told that wasn't true I must have misunderstood her. It sounds like a simple question. 3 phone calls and about two hours of my time wasted. NOTHING is resolved! I can't wait to cancel! | |
| Lynne Myers | 2/4/11 |
| I would give '0' stars if possible. I have never seen such poor service in my life. I too, had just sang DirecTV praises recently, but no more. We've been a loyal customer for 6 years, which means nothing to these people. We had a receiver replaced and then a week later NO service. We've been on the phone for 2 days trying to get help. A service call was scheduled which was cancelled without anyone calling to tell us. I just happened to go on the website and find out. They rescheduled it in 6 days!! It's Super Bowl Weekend and we can't watch it...that is unless we go somewhere. I've talked to Sally, who was nice and knowledgable, JoAnn, who was a little talkative but tried to help, Abby who was a complete AIRHEAD and Amy who seemed truly concerned and tried to help. We are at the mercy of the 'representatives' of Directv in our area. DIRECTV, do you know who is representing you? Dish Network will be getting a call from me. Directv, you need to make arrangements to come and get your equipment. Better yet. Why don't you give me a call and let's set up a scheduled time. Maybe a week from next Friday between the hours of 8 and 5. | |
| Belinda | 2/4/11 |
| Hello, everyone, just like you, I had DirctTV set up at my former home. I lost my home to foreclosure and my job. I contacted DIRECT TV immediately - and told them to cancel account - without my knowing it - they put it on hold - then, I got a bill - directed to a home I no longer reside in - billing me for services I could not possibly use - fortunately I live in a small town and the mail directed the mail to me - or I would not have know I was being billed. I contacted them: they advised me that their records showed otherwise to my facts and argument that I had had cancelled. They then were given the correct address - where I really live - and my new number - and still they are billing me at the old address - telling me I owe them $435.95. I am on hold now with Jan/employee id number - 1003886696 - located in Georgia - after being transferred from the Phillipines from Michael / id number - 100431080 - I am being told that even though I no longer live there - cannot afford this - that their records reflect otherwise and that I had better pay up or else. I am free to complain to a unknown department ... and they will consider it... but, in the meantime I have been on the phone with DirectTV for 36 minutes and 49 seconds while Jan types away at her desk - waiting for a supervisor - I never used them before - I will never use again - they are fraudulently billing a year and a half later at an address I no longer reside and blaming me for their poor record keeping to wit I should pay for. I am contacting the Attorney Generals Office of Florida and asking for their protection against fraud. Don't buy/rent/lease or use DIRECCTV. | |
| Josh J | 2/4/11 |
| Quite honestly your rating doesn't even deserve a star, it should be a negative star because your customer service are a bunch of incompetent imbeciles. I have tried and tried and tried to get a refund for a bundled package. My service with DirecTV was supposed to be suspended in Dec 2010, however the agent never suspended the service, therefore I continued to get billed. Now I'm fighting to get my refund and they say because it's not over $100 they can't refund my money. This is absolute horseshit service. I will NEVER conduct business with DirecTV again. I can't wait until I can be out from under my 2 year contract. All their support reps do NOT work for DirecTV they all work for 3rd party call centers and not one of the knows who they can escalate issues to. | |
| J Burgette | 2/5/11 |
| I called today to switch from Charter to Direct TV. The first call, I give all my info, then they tell me they will have to switch me to so and so. Second call, I give all my info and they tell me they will have to switch me to so and so. I told them I had already been transferred twice and would I have to give all this info again. They said, "No, it will be transferred with the call". Third call, the info wasn't transferred, I give it again and they say they don't know why I was transferred to them that they needed to transfer me to so and so. Fourth call, they started asking me the same info again. I told them, this was the fourth time I had been transferred. I hung up the phone. I was P.O.!!!!!! | |
| Lynne | 2/6/11 |
| why isn't there a "zero star rating?" That is a true rating for Direct TV. Their customer service is at least a negative 10 Star rating! | |
| T | 2/7/11 |
| I worked for Directv for 2 years, and sadly I had to tell people the very things you are saying. We as crs' or techs,billing reps and even some Sups really and very sadly have little say so in what we can do for the customers. Personly speaking from an ex-employee's side we complain about the very same things you guys are now. I hated having to tell people "there is nothing we can do", "sorry that needed to be done before such and such happened", or the worst is telling someone that you will get this resolved and then being told we can not do that. So to all of you dissatisfied and ex-customers I know what you guys are going threw. | |
| Stephen Davis | 2/8/11 |
| Read the fine print. Does anyone in this company has a clue. Cetainly not the sales reps that just look you in the eye and lie to you. This has been the biggest nightmare I have ever gotten myself into. The sales staff tell you one thing, the installer tell you something different, then the 800 service people tells you Sales man has no ideal what he is talking about. I have been through a sever stroke, illiness,. This is the first experience in my life where I feel betten. | |
| Donald Talbert | 2/9/11 |
| Directv has one goal in mind "GREED". I too have experienced the same headaches as you, with the exception of cancelling my directv; of course they offered me some petty incentives to remain a directv customer, which I refused. I was sent a statement by Directv that stated that I had approximately a $2.79 credit balance. It also stated that the $110.17 that I owed was offset by my initial payment when I signed up. I mistakenly sent in the payment of $110.17, when I realized that I had done this I called Direct, but was told that any monies sent to them would be kept; they offed no refunds. Let me also say that when I asked that my directv be terminated I was told that it would be disconnected the next day, yet it remained on. I received a call from a directv rep. asking me to stay and offering me some meaningful incentives to do so. I was informed that my malfunctioning HD-DVR would be swapped out, and that I would not have to be committed to any contract, as this was a concern of mine. Needless to say none of this happened. I was duped by Directv. I now have a contract, less channels, and I am researching to see what I can do about this CORPORATION, that believes it can run roughshod over it's customers. | |
| Ticked Off | 1/29/11 |
| Directv is pathetic, they took over $1200 directly out of my account and I have a credit of $1007.00 and they have told me it would be 48hrs, 72hrs, 8 days and now 6-8wks and depending on the customer service person you speak to determines the date in which the check may or may not arrive. So pathetic!! Can't believe I had them for so many years. I will tell all my friends and family to steer clear of this company. They are liars, thieves and totally pathetic!! | |
| Steele Family | 1/31/11 |
| We got Direct TV in December of 2009. We were told that we would pay $38.98/month for 12 months and that in January of 2011 we could renegotiate the price for the second 12 months of our contract. At the time of signing up, the representative told us that when we renegotiated we would be able to get the same deal (if we kept the dame package)as the first 12 months or possibly even a better deal, depending on what offers they would have in January of 2011. Well, it is January of 2011 and Direct TV has charged my credit card 64.98. When I called to complain about this and to renegotiate, I was given a series of platitudes and offered a tiny "rebate." Christine, in the Philippines, offered my $10 off of the $64.98 for 3 months. Then when I said this is not what I had been told by the representative who signed us up, she lengthened the "rebate" for 6 months, then 12 months. She refused to transfer me to a supervisor and told me that there was no way to speak to anyone in the US re. this bait and switch offer made by a representative of an American company. I tried another of Direct TVs 800/877 numbers and got John in Northern Mexico. He offered me the same "rebate" and then made me hold for almost 10 minutes while he transferred me to a supervisor named Walter (# 4769994), also in Northern Mexico. Walter said, no problem, I can give you a better "rebate" - he offered me $20 off for 6 mopnths. That is the same as $10 off for 12 months. AND, not what I was told by the original rep. when we signed up with this company. Tomorrow I will be calling the corporate offices and asking to speak with someone in the Office of the President. Perhaps Mr. Chase Carey would be so good as to make sure that his company has ethical business practices and honor the information I was given when we signed up for Direct TV. | |
| | 1/18/11 |
| -1' | |
| C.Linn | 1/23/11 |
| Sunday, Jan23, 2011 Once again, no signal from main rcvr, but alternate tv's are working. This has been going on for several days. Called customer service just as I've done other times, and they once again put me thru the steps to try to correct. I'd already done that and told them so, but the phone technician had to hold to her script so I went along. The problem did not correct. Went to her manager, Kim #402050, who politely told me she could do nothing more than get a technician out in 6 days!! She offered a month of Showtime as compensation but that is of little value to me. She offered to deduct the charge for ONLY my main rcvr until such time a technician can fix the problem. Bottom line, their cust service is poor at best, their signal is interrupted often and is not reliable, the mgr I dealt with was only a good script reader and offered nothing more than the original phone technician. I will be changing service at the end of this contract, no question about it. This is the most dissatisfying tv service I've had in 15 years. Cable never gave me the problems received from Directv. Thank you, and good luck to anyone else considering Directv. | |
| Kathryn Crook | 1/27/11 |
| We have been loyal customers for about 7 years. We received a call in Aug by a rep offering the NFL package and Premium movie package for only $2.00 more a month. I told her specifically that we had not ordered the NFL package because we could not afford it. I asked her many times, "You are sure this is only 2 bucks more a month?" She assured me it was and a present from Directv for being a loyal customer but that I must cancell by December 31st to not get charged for the movie channels. Well, I was charged for the NFL package and wasn't aware of it. I called on December 31st to cancel and was told I would have to pay a partial months charge. I was never told what that charge was. After a transfer I was offered a different package for free until March 31st (which I would also have to call to cancel). I just got my bill after all this. I was being charged over 120.00 for partial packages for both packages! plus a full month for the new package that was supposed to be free. My bill for February is close to 250.00! All this because I told the sales rep back in August I could not afford the NFL package this year. So my bill went from 44.00 a month to 250.00? What nonsense is this? And I'm being charged for two movie packages I never really wanted to begin with. I am disgusted and after all these years, I am trully considering going back to Dish. To top it all off, although I accept paying for the NFL package that I never wanted to pay for, our area doesn't get Fox because of the contract dispute so now that's it's the playoffs, we can't watch one playoff game and probably won't be able to watch the Superbowl. So after paying 300.00 for football games, we don't get to watch the results of our hard earned money. Thanks Directv. | |
| Jacqueline Hines | 1/28/11 |
| I have been a loyal customer with Directv for many years(10+). Today I called to have a remote replaced because it continues to kick out the programming and I was told that I could not get it replaced. I have been paying 5.99 a month for some years now for this protection and I was told that they would not replace the remote. So I asked to speak to a supervisor who name was supposedly "Mark" out of Oregon and he began the conversation with an "attitude" He stated that the remote could be replaced for $15. I stated to him that the code had been kicked out in the time that I was on hold for him to answer, and he all but called me a liar. He stated" you just said that it was working, now its not, make up your mind" I stated "excuse me" and asked to speak with his supervisor and he said that he would not be transferring me to anyone else. I was thrown back, because in all the years that I have had directv, I have always received excellent service and the two that I spoke to today, took that away. I am hoping that this is dealt with. You can reach me at (318)623-1701. I would love to hear from ANYONE that is concerned about me the loyal customer and her broken remote. Thank you | |
| Miss Real | 1/28/11 |
| Direct.v is terrible when I first signed up a representative told me the contract would be 1 year. Then a year later i decided to try and cancel my service then they told me oh no your in a two year contract. Two year contract I never agreed to that nevera agin will i have their service. | |
| Christine Puleo | 1/25/11 |
| I am a new direct tv customer that just switched from cablevision. My husband and I were very upset when we received our first bill and saw that we were being charged for on a credit card that was unauthorized for billing. We called customer service and they told us that in order to receive the HD free, they would have to take the payments automatically from our credit card each month. First of all, we were told that HD was free for the first 2 years, and we were not informed AT ALL that this was the requirements for "HD For Life". In fact, we didn't even know "HD For Life" existed. Bottom line was that we were not able to use that credit card...we don't use any of them at all anymore. So they | |
| Pauline Bostrom | 1/25/11 |
| I am writing this in hopes that someone in corporate will assist me. I recently lost my husband and asked my daughter to move in with me. I was a cable customer. My daughter had service with Direct TV and sung your praises. I decided to cancel my service with Cable and Order Direct TV. I ordered 4 bedroom receivers and 1 living room receiver. The installer came to install. I returned home to find the HDMI cord broken laying across the top of the receiver, empty boxes with trash all over my living room floor, and the receiver was not even working. One of the bedroom receivers was never installed and one other bedroom had the incorrect card. No paperwork was left by the installer. When I called Direct TV they told my that I needed to replace the cord and the installer would return to leave paperwork and complete the installation. I replaced a $90 cable (that the installer broke), had the cable re-ran through the attic and called Direct TV and told them that it was done. Remember I ordered service 01/05/11, on 01/25/11, I still had no service in 2 rooms. I was told that Direct TV would charge me another $69 for the additional receiver, which I agreed to, but was then told the total cost to come back out would be $177 to install the receiver. Now this was an error on your part. I have done everything that Direct TV has told me to do. I have spoken to 7-8 different reps including one supervisor who told me she would return my call in 2 hours (NO CALL RETURNED). I am very disappointed in the service. I do not understand why you can not come finish the job that was originally ordered, especially since I paid for the broken HDMI cord. I have tried on several different occations, all ending up with hours on the phone, with no resolution to my problem. I feel like no one will listen and every time I talk to someone new, the price keeps going up. | |
| edwin rodriguez | 1/3/11 |
| i hope next time i call directv, someone in the united states answer my call .well i pay in american dollars $ , but my CALL always go to india , mexico parts of asia ,i would like to get HELP from people who LIVE in th U.S.A, I LIVE HERE NOBLESVILLE , INDIANA | |
| Jane Doe | 1/4/11 |
| In response to Trina Gatlin And Mike Garoutte... Trina you should stop overdosing on your meds and listen to what people are really saying. How can you possibly be seeing reality when you are constantly loaded and a sociopath on top of it. | |
| MahoganyRapture | 12/22/10 |
| Directv is being sued....class action lawsuit file a complaint with BBB and get paid cause their are crooks | |
| Anna Olszowy | 12/3/10 |
| WHEN i FIRST SIGNED ON WITH DIRECTV THEY QUOTED ME A PRICE OF $35.43. AFTER 3 MONTHS MY PLAN DROPPED FREE SHOWTIME AND STARZ SO I KEPT SHOWTIME. MY BILL INCREASED MORE THAN THEIR QUOTED PRICE OF $7.99 PER MONTH SO i DROPPED SHOWTIME. SINCE THAT OCCURRED, DIRECTV REPS. ADVISED ME THAT MY BILL WOULD NOT LONGER REVERT TO THE ORIGINAL AGREED PRICE OF $35.43 PER MONTH BECAUSE THAT DISCOUNT EXPIRE CONVENIENTLY AND THAT I AGREED TO PAY $40.32 PER MONTH.I CONTACTED THEIR COLORADO OFFICE AND SENT A LETTER TWICE TO C. SCHRUM, SR. MANAGER WHICH WAS A MISTAKE BECAUSE NOTHING GOT DONE AND THEIR CORPORATE OFFICE IS LOCATED IN EL SEGUNDO, CA NOT IN COLORADO. THEY HAD REPS. CALL ME ALL HOURS OF THE DAY TO ARGUE WITH ME STATING THAT I AGREED ON THE INCREASE WHICH IS AN OUTRIGHT LIE AND TOLD THEM I WOULD NOT PAY THE INCREASE AND THEY CAN CANCEL MY SERVICE AND TO SEND ME A NOTICE IN WRITING. INSTEAD, THE DIRECTV REPS CONTINUED TO CONTACT ME BY TELEPHONE TO ARGUE OVER THE SAME ISSUE AND WITHOUT ANY CANCELLATION NOTICE, TODAY, WE HAVE NO SERVICE. I WON'T PUT UP WITH GREED AND STEALING AND THAT IS WHAT THESE BIG CORPORATIONS ARE AFTER. AS IF THEY DON'T HAVE ENOUGH MONEY FROM US CUSTOMERS AS THEY HAVE TO STEAL OVER $5.00 MORE PER MONTH. AND WHAT EVER YOU DO, DON'T AGREE TO PROVIDING ANY ACCESS TO AUTOMATIC PAYMENT BECAUSE THEY WILL CHARGE YOU WHAT THEY WANT. I NO LONGER SET UP AUTOMATIC PAY BECAUSE ALOT OF AMERICA'S BIG CORPORATIONS ARE OUT TO STEAL YOU. | |
| Robert Zarbaugh | 12/7/10 |
| I canceled my service. I returned the equipment. December 3, 2010 I notice a charge deducted from my checking account of $314.00. I called and they initially said they never received the equipment I sent. After further research, the supervisor I was dealing with told me they actually received it Novermber 12!!!!! They "forgot" to log it in their system. They told me the money would be credited back to my account within 48 hours. Five days later, the amount owed to me still hasn't been credited to my account. I called them again and raised hell with them again. Now they are telling me the best they can do is 3-5 more business days. Directv SUCKS. If I ever go back to satellite, it will be Dish. They've had the returned equipment for over 3 weeks....and they have $314.00 of my money. | |
| D. Schaefer | 12/7/10 |
| Salesman= When you register online and pay with credit card, you get HD free for life. I did, but apparently didn't go through the magic link that makes it really happen. Next month, I pay my bill by check and call in. In ONLY 45 minutes, I am told I didn't do it right, so I only get free HD for 2 years. OK, fine. Each month I have to call and correct the bill. They are nice and apologize and offer me free channels that I don't want, but each month the bill is wrong. After 2 months of being on auto bill pay, I'm not anymore. Didn't realize it the first month, so got a nasty OVERDUE bill the next month. Everyone I talked to "couldn't understand why I was no longer on ABP, it showed right there on the account." Each month they "corrected" it, each month another hour of my life wasted, then they tried to put it back to HD for life because I should have gotten that in the first place. Now I get a mumbled message that I had to listen to 4 times just to decipher what they are saying telling me I can't get HD for life! Fine, the 2 year deal will work. I HAD IT ON 2 CONSECUTIVE BILLS AND THEN I DIDN'T. The mumbler also apologized that I hadn't gotten their previous messages. I guess you'd have to actually leave one if you wanted me to hear one. Is there anyone over there at DirecTV who is actually accountable for their actions (inactions)? I keep track of who I talk to (if you can understand their name). You can't call in and get back to the person you talked to the last time, supervisors are no help, you get cut off when they are supposed to transfer you to somebody who supposedly knows what they are doing, etc., etc. What a scam. | |
| rea | 12/7/10 |
| Living in a rural area beyond the reaches of cable, satellite is the only means of getting television and (so-called) high speed internet. The company is overpriced, dishonest, and unhelpful. And in rural area we have little choice. And customer service has little authority, customers are put on hold endlessly, and it functions more to shield the people in El Segundo from any relationship to so-called customers except the receipt of their dollars. As usual in large corporate enterprises, the executives make money without having to get their hands dirty with real people. They leave that to call centers and other working stiffs in South Carolina. | |
| DEBORAH KAY LAND | 12/7/10 |
| I HAVE BEEN A CUSTOMER OF DIRECTV FOR ALMOST 3 MONTHS. THEIR SEVICE AND THE WAY THEY TREAT THEIR CUSTOMERS IS REDICULOUS. THE STARZ AND ENCORE CHANNELS HAVE ADVERTIZEMENTS INTO THEIR CREDITS AND MESSES UP A MOVIE AT THE END OF A GOOD MOVIE, WHICH DESTROYS THE MOVIE ITSELF. INSTEAD OF CONTACTING THE NETWORK THEMSELVES AND FIX THE PROBLEM, THEY PASS THE BUCK AND HAVE THEIR CUSTOMERS, WHICH IS PAYING FOR THIS SERVICE, AND THIS TAKES THE RESPONSABILITY AWAY FROM CUSTOMER CARE AND THE PEOPLE LIKE MYSELF ARE DOING THEIR JOB BY US CONTACTING THE STATION NSTEAD OF DIRECTV DOING THEIR JOB AND DOING THE JOB THEMSELVES , WHICH IS THEIR JOB TO BEGIN WITH NOT THE SUBSCRIBERS THAT PAY FOR THIS SERVICE. | |
| Rick Wolfe | 12/8/10 |
| This is by far the worse customer service in a company. Anyone reading this should avoid Directv like the plague. They are theifts. They made an assertion that my receiver was a rented receiver when I closed my account. I triedvto explain to them that I had no rented receivers. Everything I had was paid for and had the receipts to prove it. This took place just before Thanksgiving. On Nov 27 they automatically charged my account for a receiver. When checking my bank account I saw the charge. I called back and finally spoke with someone who verified all that I said was correct and it was my property. I ask for a print refund and they give me their standard crap about taking 6-8weeks to refund my money. Directv made all the mistakes and I am the one getting screwed. They take no responsibility for their actions. After being on here and searching the complaints and law suits filed against this company, I don't see how anyone would do business with them. I know I will never use their service again and will tweet, Facebook and tell anyone and everyone to steer clear. Also if you remain a customer you may just want to use a check and not have a card on file so they can take advantage of you. | |
| Byron Ramage | 12/9/10 |
| To Direct TV customer care For several days I’ve been trying to upgrade the system that is already in my house under my mother’s name, she lived here when I was working up north. Now that I’m back in my house I was going to upgrade my system taking advantage of being a new customer but I’m being told by your associates that my ex-wife from 12 years ago has a bill from this address from several years back and that it needs to be paid or I cannot have cable at this address. Currently I have cable from you as I said earlier my mom has the same last name as me and she got cable at this same address. All I was asking for was the same thing and your associates and managers that I spoke with new how to apologize but basically told me that I could go to your competitor . I’m a Home Depot manager and I can tell you that we take this type of service or lack of very serious and I guess in these economic times you don’t need to take care of your customers! I can tell you that I will post this experience on our Home Depot web site that our associates use for discount info and for company reviews; this will touch over 300,000 associates! I’ve never e-mail a business before but after the run around the phone calls and all the aggravation I felt compelled to let you know about my experience with your people, procedures and your policies. You can review the notes in your system of my aggravation with (954) --- ---- thanks for your time. Byron Ramage | |
| Melissa | 12/6/10 |
| How do you get in touch with someone that isnt a complete moron at Directv? I havebeen waiting over a month for a refund to my checking account. First I was told 3days then the next 4 times I called I was tolded 8 - 10 days, then when I finally got a partial refund they said it takes 6 to 8 weeks. So what is it? They cant tell him how they came to the amount that was credited, why it took so long, why I was told so many stories. I was told by one supervisor they would credit me back an overdraft fee charged by my bank. That didnt happen. I have never been so disappointment by service they are as bad as bellsouth with their customer service and the lack of knowledge by their staff is ridiculous!!!! | |
| Darin B | 12/1/10 |
| I wish I could give a negative rating. We signed up for directv in October and were told that we could get wireless internet with it and they would hook it all up together. They then charged my bank account for delivery fees. They charged us that fee twice and when we called and alerted them we were on the phone being passed around for an hour. We were finally told that it would be reversed but it has never been refunded. When the installer came to hook us up he came late in the night and said he would have to come back the next day. When he came back the next day we found out that they don't offer internet service where we live. The installer had already hooked us up and instead of running his own wires he unhooked our cable and DSL and used those wires. We called and tried to get it taken care of and we were once again passed around, hung up on, and treated rudely. Finally after 5 hours we were told that not only would we get our original shipping charge refunded but that they also would refund where we were double charged. It has been over a month and countless phone calls later we still have not received any kind of refund. Plus because of what their installer did I had to pay my cable company to come out and fix what they had done. Very poor way to do business and very poor costumer service. I will never recommend anyone to go through direct tv. They illegally charged my bank account twice and they shouldn't be allowed to get away with it. Reading all these bad reviews I am surprised they stay in business, maybe it is because they steal people's money. | |
| | 11/27/10 |
| Yesterday on Black Friday we visited the Best Buy store located at 1375 Polaris Pkwy, Columbus, OH 43240 in Columbus. We headed for the HD/LCD TV section to look at sales. We were shopping for a TV for our new office. We were approached by a Direct TV rep (2 days on the job). The first thing he said to us was if we purchased a TV for at least $499 and signed up for Direct TV we would get a $250 Best Buy gift card (he did not mention that it was a mail in rebate) wanting Direct TV for our office anyway we said ok and began to shop for a TV. We began to ask him questions however he said he really didn’t know and He kept having to check with someone else. We finally began to speak to someone else I believe Ziek was his name. He started to sign us up and he asked for personal information at this point I indicated this was for our 501 (c) 3 non-profit business. He said oh I don’t think it is for a business, but said he would check. He came back all excited and said yes we can do it! We said ok and purchased a TV for $559. The Direct TV rep filled out the form, but seemed like he didn’t really know what he was doing. He also said they were too busy to call it in right then but that someone would call me back later that evening (Friday 11/26/10). Looking back I am wondering if they didn’t want to call it in as they knew they were lying to us. When I signed up for service at my home at Sam’s club they called it in right there on the spot!! When all was done I asked the rep how we would get the $250 GC, he stated once we finished signing up Direct TV they would send it to us. When all done he started to walk away and I stopped him and said is someone going to go get the TV for us so we can purchase it. He left for a few minutes and a Best Buy employee dragged it over to us, placed it on the floor in front of our feet and proceeded to walk away! We were shocked!! By 8:00 pm last night no one had called me back so I began calling them. I finally spoke to Ziek who said they were too busy right then and someone would call me back today(11/27/10 at 12:00 (noon), but again no phone call. So I began to call them back this afternoon with no one returning my calls to set up my service. I finally just called the GM Dave at Best Buy who listened to me took my information and said he would call me back. He also told me we must send in the form they gave us, with our receipt to get the $250 GC we were promised. I informed him we received nothing to fill out and send in so Dave said he would fax it to us. He called me back and was now also being rude and stating “oh you won’t get a $250 GC only $50”! I was trying to explain to him what the Direct TV Rep said to us and promised us, but he obviously didn’t care that we were lied too! By this point I am pretty mad because I can’t get anyone to finish signing up my service and have been lied to about the $250 GC just so I’d buy a TV and sign up for Direct TV. I have spoken to Ziek who has been very unhelpful (not rude) but very unhelpful! I just found out he was the one who told us we would get the $250 GC for our business account! When I asked him earlier today if he was the one who said that to us he would not admit to it and said nothing. He said he left two voicemails for his manager John and said he would call us back. I waited for about an hour and no phone call. I finally called Ziek back and he gave me John’s # and so I left a voicemail for John and of course no return phone call. I finally called him from another phone and what do you know he answered! He said he would have his manager call me. They did call me from a 866 # which I missed. I don’t typically answer my business cell on the weekends especially from and 866 #, and this is why I missed the call. I called John back and he was extremely rude and had a very snotty attitude with me, even yelling at me and talking down to me as if I were stupid and chewing me out for missing the call from his manager! He also stated Direct TV would not be for me. Obviously he is just trying to get me to go away, because he knows they have been caught in a lie! I cannot believe John is a manger with your company. He was yelling at me so loud my husband sitting on the couch next to me could hear every word he said! John told me I should call his manger back to finish setting up my service. I asked him will they be able to get the issue resolved with the misrepresented GC and his response was probably not. I was told by John (today) that it isn’t normally for businesses but that they have gotten some to go through. Obviously misleading people “hoping it would go through” were his exact words! It now seems like they are trying to rush us in setting up our service and trying to sidestep the fact we were lied to about the $250 GC. We do want our service set up, but NOT until this issue of the misrepresented GC is resolved! Had we been told for sure it is not for businesses I would have sought out and purchased a less expensive TV elsewhere. The only reason I did this deal was because receiving the $250 GC would help recoup some of the cost incurred to our charity by purchasing a $559 TV. On another note- I recently switched to Direct TV at my home and am very pleased with the service here and this is why I was wanting it at our office as well. I was prepared to call and have it set up prior to this experience. However now have a very bad taste in my mouth with Direct TV & Best Buy in regards to this very unpleasant experience. Both Dave the GM at Best Buy, Ziek & John with Direct TV have been very unhelpful and acted if my being very upset is nothing but a bother to them because they are so busy with other customers. They cannot seem to understand why I am mad about being misinformed and promised a $250 GC for our business account. I am extremely mad at this point as you can see I have gotten nothing thing but the run around and lied to by your local reps. I have given Dave GM with Best Buy, Ziek & John with Direct TV every opportunity to fix this in the last 24 hours, however they have chosen to treat me as a problem customer and obviously have no interest in addressing my concerns or trying to make this right after we were lied too. I am prepared to contact the Ohio Attorney General’s Office, the Better Business Bureau, & Six on your side claiming unethical business practices & misrepresentation if this issue is not satisfied in a timely manner. I would also like to add we have public figures on our board of directors and they will be very upset & disappointed to learn how we a 4 star charity have been taken advantage of. It’s very disturbing that anyone would take advantage of any charity just to make a buck! I would appreciate a return phone call on my cell ASAP! 614-446-7906 | |
| Tom Kelly | 11/29/10 |
| I have been with Directv for about 9 years, & have been happy. However, I have NEVER extended my contract, it just somehow happens each year. I am not happy with current service 7 I called to see when my contract was up & guess what? It somehow, on it's own extended another yr. to 2/11. They claimed it was because I changed "boxes." Apparently if you have a bad box that has to be replaced, even if you pay for insurance, you get the contract extended. I am going to file a complaint with the Attorney General of my State & I would suggest you all do the same. | |
| Gina Matrunick | 11/29/10 |
| If I could rate a 0 I would!!!!!!!!!!! Youre customer service sucks! I have been a customer for 7 months and refered by a good friend who has been a customer for 7 years. All I wanted to do was upgrade to a HD reciever and dvr but I was givin an outrages price and nobody would work with me. Dish network will install for free and only charge 78 a month for 2 HD recievers! I want to switch to dish network now and you want to charge 330.00 to cancel! I will be contacting the Att General office about this!!!!!!!!!! | |
| Yolanda | 11/29/10 |
| DIRECTV DESERVES A "O" 11/15/2010 I ordered Direct Tv Cable service for the holidays. I asked repeatedly what happens if I want to canx? the 4 different people I spoke with all told me 30days even my installer said 30days. So when I went online to do the rebate they all talked about it wouldn't let me register to do the rebate, just kept saying error cust not found no account found. they said you have a week to do it so it applies right away. so later when I try to call to get help with the rebate registration they tell me I should of done the rebate before my installation! what?? NO one told me that that's (5) people I spoke with. I was told I had a week so now I'm stuck with $80.00 bill instead of the $29.99 promo I was promised for the next couple of months till the rebate kicks in. So I asked to speak with a supervisor ( Leo ) came on the phone & said the same thing all over again. So he wasn't very helpful at all I don't even think he was a supervisor he couldn't even speak properly. So he just frustrated me further so I said just CANX... so he sent me to canx dept, then I spoke with (Debbie in Ohio) she said the same things to me. I told her about the rebate, so after a long conversation she applied the rebate for me, but I would still have a few months of paying $80.00. So I explained everything all over again stating they all told me I had 30 days to canx she stated thats not true theres no such thing! you only have 24hrs to canx! WHAT!! WAIT!! I was NEVER told 24hrs??? So I told her to canx she said that I would be charged all these fees, so then she read of a list of ways to canx 1) If someone in the family dies. 2) If you canx within 15 days of installation so I told her ok there it is I've only had service 7 days! canx it.... So she did try to save the account but after so much lying from so many people from this company. I don't want to do business with them!!. So Debbie canx my acct my cable went off, then I asked her when would the boxes get here so I can mail the equipement back. she said 3days w/ prepaid shipping labels.then i asked her repeatedly there will be no charge for cancelling? correct? she said YES! over & over. now its 11/29/10. still NO BOXES? NO CABLE? & Now there charging me $400.00 cancellation fees!!! what ?? she said there would be NO FEES!!! so today I called 11/29/10 spoke to a supervisor (Biana in Texas) says the fees apply because the 15days DON'T APPLY TO MY STATE!!!! CALIFORNIA??? Hello everything applies to my state. I don't understand why they are lying so much!!! she did change her tone one I said I was going to go to Consumer Affairs & post stuff all over the internet & SUE them. Which they even charge $125.00 fee for that!!haha, ridiculous company, where is the customer service?? I do customer service for a living. & I've never given someone this much greif.... it's only 7days!!! I will NEVER!! use Directv again & I don't think anyone should. Without customers they wouldn't have a business!!! so why am I the bad guy?. why are they lying? I told them they need to retrain there people & to stop lying to customers. So now I'm waiting to hear back from an operations manager Michael... but I'm going to call corporate office & email & post stuff everywhere!!! so that hopefully someone else dont have to go thru all this. I've had Time Warner Cable they were great!!! I think I'll go back to Time Warner, I only canx them to get cheaper cable service, & boy did I ..There's that saying you get what you pay for!!!!!.......they have chosen to treat me as a problem customer and obviously have no interest in addressing my concerns or trying to make this right after they lied so many times. I am prepared to contact the Consumer Affairs, the Better Business Bureau, & unethical business practices & misrepresentation if this issue is not satisfied in a timely manner.I had Dish Network they were good also till I got a call from B of A saying they were stealing money from my account, so I canx them & got back $300.00 from Dish, cause they require a Visa to open service so it was a debit visa. so I guess they thought they could help themselves. So bottom Line.... DO NOT DO BUSINESS WITH DIRECTV!!!!!!!!!!!! | |
| Michael M | 11/21/10 |
| I had been a DirecTV customer for over 8 years with good service and no issues. Switched to U-Verse last month due to other considerations and called to cancel service one week after receiving my bill for the next month. Rep said they would send me a new bill with the final amount adjusted for the partial month. Received the new bill and mailed the new check the next day. Received another bill with a late fee because I received the new bill the same day as the old bills' due date. Called Customer Service. Since I was no longer a customer they couldn't help me. Talked to a manager. Said since the bill was correct when it was sent, it was due on the original date. They hadn't offered to give me the new amount at the time I canceled so I had to wait for the amount. The fact that I canceled 10 days into the billing cycle didn't matter. According to him, I should have sent them the full amount on time, irrespective of the above stories about DTV holding on to overpayments. Called back to get the Corporate address.. Was told the same lie as as Kristina was in September (see above). They tell you it's in Greenwood, CO. Their own main website says it's El Segundo, CA. Take a look... just go to www.DirecTV.com. After reading these other people's stories, I'm glad I had the foresight not to let them get their hands on my credit card numbers. Atlanta, GA | |
| phil linz | 11/22/10 |
| I was a directv customer for 9 years untill I was recieving mailings from them in my wifes name for a lower rate . upon notifieing them that I wanted to lower my rates with the new package they were offering they became non compliant would not talk to me on the phone and said I was not eligible. I decided to disconnect them and maybe get something diffrent so when I made the disconnect call they said they would lower my rate and give me a better package but I said no thats when the trouble started I get mutiple bills a month with charges for movies even thou I am diconnected and now a threat of them suing me> I say sue me for a lot I dont want them to make me look cheap | |
| TS | 11/22/10 |
| yOUR COMPANY SUCKS YOU NICKEL AND DIME US TO DEATH AND CUSTOMER SERVICE IS HORRIBLE YOUR PRODUCTS ARE MADE NOT TO WORK SO YOU CAN KEEP CHARGING WHY DO I HAVE TO PAY INSURANCE ON A BOX THAT I RENT. DO NOT GO WITH DIRECT TV THEY LIE AND CHEAT | |
| | 11/23/10 |
| After MANY failed attempts of anyone helping me at customer service...I found a phone number to the Corporate Office (310) 964-5000. The man that picked up the phone literally transferred me in mid sentence...rude, however, I was sent over to a VERY NICE AND HELPFUL lady. I was very nice to her and she was very helpful to me. I explained to her that EVERYONE I had talked to would say, "So sorry, I understand." WHAT? After we had finished with business, I gave her a good review with her supervisor. I also told the supervisor that the customer service and their support needed SERIOUS HELP! The customer service representatives have their hands tied to a point of not being helpful to the customer. Corporate desperately needs to re-evaluate this! | |
| Alberto Martinez | 11/14/10 |
| I've had Direct Tv for 2 years and I am not please with their services. With 2 years of service with you guys, I've never called for a payment arrangement, but times are hard so on 11/6/2010 at 3:23pm est.I called and asked for a payment arrangement until 11/21/2010. The agent( not american) agreed and gave me the payment arrangement. Today my services was interrupted all because the agents with Direct Tv are not doing their job. Because the agent didn't mark the payment arrangement in your system, my service was interrupted. The only time I recieve my bills from you guys is when you are getting ready to disconnect my sevice. I never recieve the bills before the final notice bill. Your supervisor is racist, he told me that he could not help because I'm hispanic. Some one needs to retrain your agents and your so called management again on the proper procedures of customer service. I am very upset with Direct tv, I already talked to my lawyer about your supervisor.I will go to the news,newspapers and radio station if I have to, to let people know not to ever sign up with Directv. I asked to talk to some one over the supervisor and he told me no. I'm going back to Time Warner Cable or Dish Network at least they treat me better and they don't racial profile. I should've listen to all of my friends and faimly when they told me that Directv was a piece of crap. Raleigh,N.C. | |
| Trina Gatlin | 11/8/10 |
| after only 45 days of service, 22 hours of phone calls with no results I retained an attorney today and have also sent letters with all documentation to the attorney general,the FTC, BBB and Directv headquarters, who by the way hung up on me when I finally reached them. This is all due to fraudulent billing, we are being charged for services we did not order and do not even have!!! no one can answer to this and all seem so confused, come on, its not rocket science! I called my bank to block directv from access to my account, I was told I am only 1 of hundreds calling daily to dispute Directv and block them. Interesting. BLOCK THIS COMPANY FROM YOUR BANK ACCOUNT RIGHT AWAY, they will rape you financially. What is very sad is that our nation currently has a unemployment rate of close to 10%. They need to look at this 10% and start replacing all the ignorant, non english speaking employees. This company is sure to be out of business soon, they are currently being sued by 39 states,and warnings to straighten up by 3 others, not to mention all the personal law suits and class actions. To sum it all up,DO NOT DO BUSINESS WITH THEM! | |
| Mike Garoutte | 11/8/10 |
| To add to what Trina Gatlin has posted, note also that this company is in the top 10 of Americas most hated companies. They are indeed facing all these law suits, people have had enough, I am confidant that this company is going down as well, however I dont think any of you will see your money back as they are headed to bankruptcy with only themselves to blame. Do not ever trust them, I too had to have them blocked from my bank account. | |
| JC | 11/8/10 |
| A couple of weeks ago I had requested to take advantage of the one free upgrade a year to have an HD DVR unit installed at my residence. The rep told me that a secondary distributor was handling the accounts in my area and I was to get in touch with them for the upgrade. She then erroneously ASSURED me that once the unit was activated I would have a $199 rebate check mailed to me. Based on that information I borrowed some money to pay the technician from MDU expecting to receive a check with which I was to pay that money back. After the unit had been installed and services activated I called Directv to find out when I would receive the check, only to be told by a rep that they would only be able to credit my account. I called back to talk to another rep seeing as the last rep was unwilling to help, and this new rep told me that albeit a mistake, because the first rep had committed to mail me a check she would put in an escalation to have the money mailed to me even if that was not regular practice. Long story short, I called in today, spoke to 3 supervisors (one of whom hung up on me) and 3 reps who are all now telling me that I will not get that money. I do NOT want the money in my account. I need that check that was promised me to pay back the loan I borrowed. This experience has left a very sour taste in my mouth where DirecTV is concerned, and an even sourer taste where reps are concerned. Everyone I spoke to today acknowledged that I was given false information on which I acted, but nothing can be done about it other than the credit to my account WHICH DOES ABSOLUTELY NOTHING FOR ME in my current situation. I've had 3 separate reps at Directv tell me I would get the money in my account by check or credit to the card on my account; in the future how can I trust anything a rep tells me? I sent the above message to corporate headquarters, and to add insult to injury, I received a call from corporate a few minutes ago from a man who claimed to be Chad Gates, Account Manager for customer advocacy, who very curtly told me there's absolutely nothing that can be done. And now miraculously there's no evidence that anyone informed me I would get a check in the mail...but according to Chad even if there were it would make no difference! What a joke! | |
| Celines Cruz | 11/8/10 |
| DIRECTV IS WORST THAN TALKING TO SOMEONE IN INDIA - WHO RUNS THIS COMPANY? WHO IN THE WORLD TRAINS THESE PEOPLE? AND WHY IN THE WORLD HAVE I BEEN A CUSTOMER FOR SIX YEARS - NOT ANOTHER DAY - WORST COMPANY EVER - | |
| Marcia | 11/6/10 |
| Do they have a -1 rating cause that's what they deserve. I called Directv on Nov. 2, I told the rep that I wanted service to be connected. He asked me if I had a credit card, I told him "yes". I gave him my credit card number. After running my card, he then comes back and tells me that they can't accept the card b/c it's a pre-paid card. I went to the site, on the internet, to see if they money had been deducted. It had. I informed the rep that if they couldn't accept my card, I wanted the money placed back on my card. The rep then asked me if I had another card they could use. I told him "no". He then stated they could take the money out of my checking account, and for me to give them the routing number and account number. I did that. Then he tells me "i'm sorry, we can't work with that." So, I told him I wanted to speak to a supervisor. He put, who I believed, was a co-worker on the phone. He promises me that by the next day my money would be back on my card. He then promised to email me the transaction that had taken place and a letter stating how sorry he was. Needless to say, I sit here four days later, still getting the run around from this f*&#@$$! company. I called my bank, they told me that Directv hasn't reversed the charge. I've called Directv every day, some times twice a day. They have told me that after the third day the pending transaction will automatically fall off. I've been told by Directv to contact my finanacial institution & they will make sure I get my money back. Every time I called, I asked to speak to a supervisor or give me the corporate number. I always got an over zealous rep who informed me the other reps had told me wrong and what they're telling me is the truth.I will wait two more days, Monday and I will call corporate. If they won't help me, then there is Better Business Bureau and the news. Oh. And Hell no, I never got the email the "supervisor" promised me. When I get this all straitened out, I'm going to Dish Network. | |
| | 11/1/10 |
| I placed a order for service and was made promises, when i got my appt schedule to tech called (3) times to change to time, I waited all day until I had to cancel the order. Then I called to get service and was told I would be charged another $21.95 shipping fee for a product that doesn't need shipping, I spoke with a manager that told me that it's all about the money and that he have other things to do then a guy who suppose to be a group manager name Will ID# 0167428... hung up the phone in my face... | |
| Glenn Cooley | 11/2/10 |
| I would like to add my .02 cents worth to these reviews of DirecTV. I have NEVER in my 70+ years ever delt with a company that was as dishonest as DirecTV. In May, I believe, of 2009, my wife and I were camp hosting" at an RV park in Waller Texas. Now keep in mind, that we live just out of Salem, Oregon. When my wife discovered there was n0 T V service there in the park, it was "get my TV NOW"! Called DirecTV and talked to them, and was told in no uncertain terms, that when our work contract was up in Waller, all we had to do was transfer account to our town. Installer came to park, and had never installed in an R.V. before. Not sure he had even seen and R.V before. By the time he was done, I could not close my slide, plus we got no reception, in bedroom.. Due to a severe health ( heart ) problem on my part, we left Tx, about six weeks later. When we got home, called to transfere and was told it would cost between $250 and $300, to set up at our house. I talked to 2-3 people and all said same thing, so I said , "fine, cancell". Okay, we will cancel and only charge you between $250 and $300 to cancel. So I paid the fee and cancelled.So, as time goes by, I tell everyone I get the chance to, "DO NOT USE DIRECTV, not only shoddy work, just plain dishonest"! | |
| Marc Klein | 11/4/10 |
| Dear Sir or Madam, Recently, I placed an order for service with an installation that was scheduled for tomorrow however that service has been canceled due to an unpaid account from several years ago. The problem is I never had a DirectTV account. I have been with DISH Network for the last couple of years on and off but I have been a LOYAL customer of theirs since day one. Now, I have decided to switch over to you because you are cheaper and have better offers but when I placed my order twice before, they have been cancled within 24 hours because they claim I owe $530 from a previous account and until it's paid, they will deny me service. The thing is, and I have tried to explain this to customer service and supervisors on more then one occasion that it's a fraud account. I never had DirectTv service nor have I ever gotten any bills to my home proving that. They claim otherwise and refuse to reason with me or work anything out. I've been patient and silent but they are giving me an FU attitude. I asked them to send me proof that I had service and they said no. To settle this matter as a good faith person, I agreed to pay with a settlement offer but they refused saying they don't do settlements which I find odd because most companies will offer settlements if people can't pay the whole thing especially with the economy the way it is. I would never write a letter like this to the company's Corporate office but I'm tired of being told I can't have service because of a previous account that I never had and being treated in a rudely manner to boot. I even tried asking if I could put it under another family member's name to which I was told absolutely not and I quote" NO SERVICE AT THIS ADDRESS TILL THE $530 IS PAID." But again, no account has ever existed I am willing to work with you and treated with respect. Thank You For Your Time. | |
| Karen Perdue | 11/4/10 |
| Directv are outright THIEVES AND LIARS. I have been a customer for 7 years. What started out as a $60. dispute in August resulted in my bank account being raped in the amount of $622.67. Nov. 1st. First they refused to cancel my service in the beginning of September 2010 despite my insistence that they cancel. When I tried to call them I got an automated service that would not "talk" to me until I paid in full - $124. at that time. After spending a great amount of time I recently obtained the headquarters telephone number. We talked for quite a while. At that time I told him I would pay what was due (they continued to charge me for rental of boxes that could not be used because service had been disconnected.) Outrageous fees, charges, etc were tacked on with NO REASONABLE EXPLANATION of what they are. Everyone has a different "explanation" - all which are blatantly ridiculous. Finally they sent the boxes out after STEALING $622.67 from my checking account. They are charging me $175.00 for one DVR THAT I OWN!! When I talked to the Headquarters this morning she stated that the $622.67 does NOT include unreturned boxes. So how did my bill go from $124.00 to $622.67 in two months without service?????? That amount does not include their equipment, so they say. ROBBERY-THAT'S HOW. LYING THIEVES. This last statement has no breakdown on it, no explanation of charges which is what started the whole mess in the first place. BEWARE OF THESE THIEVING, LYING, ROBBERS. I am up the creek without this money as I am disabled and have no means to recoup this money. It will be a hungry month. Directv can F Off. | |
| David Barbe | 11/4/10 |
| i called driect tv to day for the 2nd time the first time is to tell them of a problem i am haveing with my reciver. This customer service lady made me run thru a bunch of test on the unit in stead of makeing me a service call. i told her the thing shuts off and compleatly restart. Now im sitting here looking at a blue screen while the hard drive is reformatting. and its going to take a few hours. so now i dont have any tv to watch!!!!! She tell me thats what thay have to do first. If you tell me thats not good customer service. Im he cutomer isnt the old saying the cutomer is always right? All i want is this unit replaced its defective and i want another one plain and simple. Ill be calling agine tomarrow. | |
| Andrew Smith | 11/5/10 |
| They lied about the programing, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is STAY AWAY FROM DIRECTV!! | |
| Murphey | 11/3/10 |
| want to attempt getting help... call 1.866.785.5536 for the CAT (Customer Advocate Team)ask for Rachel ID#Y4638, or Greg ID# U1455, or Benjamin ID# X3323 or Ronnie ID# U5252 be prepared that you will get corporate babble, no apology for their mistakes (wrong fax numbers, wrong contact numbers, poor follow through, poor record keeping, lying about their previous instruction) always record or take exact note if you call Customer Service ask them to read out loud the notes on your acct#...record these exactly you can also email some corporate acct for Ms. Filipiak at www.investor.directv.com/officers.cfm... BUT this will jest get you back to the well trained courteous voices at CAT... they will apologize for YOUR frustration but as stated by Benjamin ID#X3323 "I will never apologize for anything that DirecTV does" or course in the next breath he changed this to "I will never apologize for any of DirecTV policies or practices"...then claimed that he never stated the first statement (we recorded it, and told him at the beginning we were recording this is not a company who has ever read W. Edwards Deming about the best corporate behaviors. | |
| Melissa Odoms | 11/1/10 |
| They have the worst Customer Service and they have never done anything they said they were going to do regarding my bill. I hate to call them because your on the phone atleast 30 mins. They are the worst. | |
| Robin | 10/29/10 |
| Jeramie (supervisor, would not give his last name) Badge #LC904 could not resolve a $38 billing issue. I found the corporate office phone number, called it, and a wonderful women named Helen fixed the issue in a matter of minutes. Looking thru the posts above I think DirectTV has a huge customer retraining issue ahead of itself. I have been hung-up on, placed on hold and disconnected again and again. I have been lied to as well. Told my account was credited and it had not been. Brian was the operator who tried to pull that scam. If you truly want to serve customers, take a call back phone number, and if disconnected...call the customer back. We are why you have a job in the first place!! I am a very reasonable person placed in a situation where I have had to be very unreasonable and I don't like it. My billing issue began on May 10, 2010 and it is now Oct. 27, 2010. I am keeping the DirectTV service because one person, Helen took the time to listen and take action. She wanted me as a customer and my account ment something to her. My rating above does not refelct the service from Helen. It is refelective of the customer service department. | |
| Barbara | 10/27/10 |
| This has been an ongoing problem for my mother. She has been stressed to the limit. She is elderly and has nearly suffered a stroke because no one will work with her in regards to the plan she had originally ordered. She had order the Choice Extra plan for $35.99 and the promotional personnel falsified the plan to be the Premier Plan which included the NFL channel which she did not order and did not need/or want as she does not watch football. She talked with customer service to get this straightened out which they could not/would not do. She cancelled the service. A few days later a supervisor called and said that she could make the correction. She was supposed to get a $5.00 rebate each month. Now they are saying because she changed the plan they will not offer the rebate to her. They refused to give me a number to the corporated headquarters and I resorted to google it for her to get the phone number. A customer should not be forced to endure this agony and the supervisor was uncoorpative and stated that my mother had agreed to a change in the plan for $2.00 more. Now they are saying they were going to charge her $71.00 a month now instead of the $35.99. It is not fair what she has to endure. I have even tried to correct this problem without a resolution. It is absolutely ridiculous. I don't feel that Directv is a good choice for anyone seeking cable tv. I would recommend another company over Directv any day. | |
| Chrystal Gottstein | 10/21/10 |
| Holly F****!!!! You'd think that with Dish not being able to provide what's needed that Directv would be on the ball. These people don't know their a** from their heads. We've had them for exactally 8 days and have run up over 20hrs on the phone with supers and techs. All of them with a different story of what they can and can't do for us. We req a certain piece of equipment, they said they'd send and sent us the wrong one and can't do anything about it without a 179.00 amt that will be "credited to the account". Yeah right! YOU give me 179.00 and when I get what I asked for then I'll credit u back!!!!! By the way, after 4hrs on the phone today, I'm still on hold!!!!!!!!!! | |
| Chrystal Gottstein AGAIN | 10/21/10 |
| It's 1/2hr later and they still arn't going to give me what promised and here's the kicker, they say we only had 24hr after install to cancel or they would bill us 20.00/month for every month (2 yr contract) that we didn't use. WHAT THE FUC******!!!!!!!!!!!!!We were told we had 2wks to cancel and now were being told 24hrs. After over 4hrs on the phone, many different techs,many supers, a few disconnects and being transfered to may different states, we're screwed with this fu**n company. With all these problems they are making for people maybe a lawsuit would make them honor their promisses. Is this not pain and suffering?!! How many people out there have lost money on their promises and "credited accounts"? It makes me sick that they can get away with this. What about the lower class who want to enjoy a little tv? It's not like we want all the movie channels, just the basics man, the stations that USED to be FREE.(w/a lit'l pause action). | |
| | 10/21/10 |
| They cannot force you to a contract when you move and it's not your fault that the place you moved doesn't allow you to have directv. I think when it comes to this it needs to be regulated. | |
| jorge morales | 10/19/10 |
| Directv is good when u are with them once U cancel with them they tell u to go to hell I paid 2 months in advance for nfl sunday ticket I had to move to a place where I couldn't have Service they will not refund me the money That I paid for a service I never received Because the Final bill was already submitted What a load of crap they make so many millions And then they still ROB customers a bunch of Thieves . On top of that they take the money Out of your bank account with out telling you Neve again in my life will use these criminals I hope mr CEO reads all this and does something About it .. LOOsers ..... | |
| Jay Hudson | 10/13/10 |
| You guys are so off the mark of customer service, it scares me!!!! How can you have employees that don't know what they are talking about, service men who twiddle knobs and play wit remotes not doing anything and expect people to be happy with there service. I called seven times trying to replace my(your)DVR. Seven times and five of those times they told me to reset it, four of those five times I told them I had already done thatand then would insist that I pay to replace my(your) DVR. I did nothing to this DVR, I said that I wasn't going to pay 100.00 to replace my (YOUR) DVR. So they sent out a tech who didn't do anything to fix the problem, just told me it was on it's way out. I called and thank god got someone with a brain, he sent me a new receiver, but through the whole process I lost 2 months of uninterupted enjoyment from the tv. You want people to watch so much tv that they need more, they need more gadgets more perks, they can't get sucked in to the funnel if they can't watch tv. It turns out I am just another faceless sucker that gets swept away by automated phones and customer service represenitives who don't do or know anything!!!! Thank you for making me feel special directv!!!! Faceless Sucker 1,592,032 | |
| Dave | 10/14/10 |
| Other than for the fact that when I attempted to sign up via at&t's idiotic customer service for what was ultimately a bundle inclusive of DIRECTV, which took, like, no less than "six" calls and even then I had issues with the refer a friend and rebates. As a new customer switch over from Comcast and for, say, 6 months now, I recently had problems with my DVR. As an ex-TP computer analyst I know networks and equipment, so it was easy to ascertain that the unit was broke. Then I come to find out there is a $20 return unit fee, which folks I'm here to tell ya was not, is not documented in any of my paperwork, nor was I informed of this policy. So I told person #3 in customer service I would not pay the ship fee. Further, FYI I study law as well. So I told them either you simply replace/swap out the bad unit for a good one or lose a customer, to wit, the answer was sorry sir, but that's DIRECTV's policy. Great business model, losing a new customer over 20 bucks you are not legally entitled to. Please tell me it isn't so. Thank You, Dave | |
| Marcos | 10/14/10 |
| I called today to get DirectTV cancelled and just to have them return my money back to my account. They didn't want to activate my DirecTC because I had just cancelled one that was under my wife's name. Unfortunately me and my wife separated (as if that's not hard enough) and they said that I was commiting fraud because I was connecting it under my name so they didn't let me get DirecTV. That's besides the point. Then I call and get someone that didn't even give me a name, and they start telling me that they can't help me and that I need to call another dept, mind you, they haven't even asked me what I was calling for. I spoke to 5 different persons and neither one was customer friendly. DirecTV has the worst customer service I have ever encountered and that's a lot coming from someone that works for a bank, because everyone is always complaining about a bank, DirecTV is a million times worst than that. Horrible. No one cares and no one even bothers to apologize for the inconvenience that I've had even speaking to an Account Manager and I told him everything, and he just said; "OK?!" That's honestly what he said. I was shocked. An Account Manager, not even apologizing, not saying one word about the complaint that I just took about 3 minutes to tell him. The WORST!!! | |
| Phyllis Sparks | 10/12/10 |
| Last April DirecTV started billing me for a 2nd Receiver, which I did not order, nor did I receive. I have called and only gotten the run-around and a non-answer to my problem. Each month since, they have billed me $5.00 for an extra receiver which I do NOT have. I have sent numerous letters and in their response, they tell me to call their 800 number, but everytime I do, I only get their voice mail and no one ever responds. Now they are billing me an extra $5.00 per month for late charges on the non-existing 2nd receiver because I refuse to pay for something I have not received. I am going to write a letter to Mr. Mike White, CEO and President of DirecTV and see if I can get any response from him or his aides, other than more run-around. I am looking into AT&T's U-Verse myself. | |
| mark w. | 10/11/10 |
| I AM GIVING YOU POOR RATEING BECAUSE YOU DONT TAKE CARE OF YOUR DAMGES ,YOU LIE POINT BLANK YOUR TECH S LIE , AND YOUR SUB S LIE ( SKY LINK) THEN WHEN YOU CALL CUSTOMER NO SERVICE ITS PHONE TAG AFTER PHONE TAG . MR WHITE THANKS BUT NO THANKS IT SEEMS TO BE A LOT OF SMOKE AND EMPTY PROMISES YOU DAMGED MY HOUSE NOT ONCE BUT TWICE THE HIDE BE HIND THE PHONE , WOOOOOOOOOOOOOW DO NOT GET DIRECTV I;LL GO BACK TO THE CABLE C.O WHEN MY TERM IS UP A DIRECTV THANKS FOR THE LIES AND THE UNHAPPY NESS I WENT THROGH IDID GET TO HOME OFFICE MIKE WHITE SEC TOOK THE CALL AND SAID THERE WAS NOTHING THEY COULD DO .AND NO I AM NOT LATE OR BEHIND ON ANY PAYMENTS ANY WAY YOU WOULD BE SMART STICK WITH CABLE IT MIGHT BE HIGHER $ BUT LESS HARTACHE TRUST ME A MIKE WHITE OF DIRECTV CALL ME IF YOUR A MAN OF YOUR WORD YOUR SEC HAS MY # MARK IN OHIO I HOPE YOU BACK WHAT YOUR TRYING TOO SELL . THANK YOU FOR YOUR TIME 937-838-7878 WILL HELP YOU . | |
| Robin | 10/8/10 |
| I used to tell anyone who asked that DirecTv is wonderful. Howerver I would now tell anyone who asks that the customer service line for billing stinks! I spoke to a representative on October 2, 2010, who refused to allow me to speak to a supervisor when I was not satisfied with his lack of service. I made a payment in September 2010, by phone, and my credit card statement reflects that. However my DirecTV statement does not reflect the payment. The representative said over and over that they had no proof of payment. I told him that I did have proof of payment right there on my credit card statment. He had the gall to tell me that maybe someone stole my credit card and paid their DirecTV bill. Please! I wish I had taken his name. I hung up in frustration and called back. I spoke to another representative, who although spoke in a detached cold fashion, did provide me with the information I needed to dispute my payment. I faxed the information requested and waited. I received no contact from DirecTV, so called customer service on October 8, 2010,as I do not want my service to be terminated due to lack of payment. I spoke to a representative who was minimally helpful and cooperative. I asked to speak to his supervisor and though I was on hold for several minutes, he complied. I spoke to Robert, empolyee number 400832. The supervisor stated that the fax I sent had been recieved, however they did not have all of the information that they needed. This was not information that I was told needed to be listed in the first place. I asked for an extentions so that I can fax the additional information. He stated that he could not give me an extension. I pointed out that it would be good customer service to extend a courtesey extension of my service since the mistake was not my own. He stated he did not have authority. I asked to speak to his supervisor. He stated initially that he does not have a supervisor. I told him that everyone has a supervisor, he continued to maintain tha the does not have one. I told him that could not be everyone reports to someone, he then stated there is a floor manager, however he does not come to the phone. I hung up exasperated and looked up the number for corporate. Now then with corporate I was very satisfied thus far. I spoke to Dacia, who explained that the fax had been received, resolution takes ten days, however a peice of information was missing. Dacia was friendly and compassionatte. She extended my service and provided an alternate fax number to fax my information to. I certainly hope this resoves my issues. I have been a customer for several years and have not run into this in the past. | |
| Mitchell Tigner | 10/5/10 |
| We were unable to get service at our new home so when we moved in July 2010 we had service temporarily suspended. But we later found out that we couldn't get service.First of all the technician came out and said it wasn't a line of sight.So we had to call them and ask for a second tech which was a supervisor. When he came out he said it was two lines of sight the side of the house and front yard on a pole.We told him that the side of the house was fine he set it up for install the next day. Well the technician were very rude they were putting the dish on the roof. We asked that it not be put on the roof We were afraid it might start to leak.When we called the supervisor back he said that he told us it had to go on the roof or in the yard. We told him you said the side of the house he said since we didn't wont on the roof it had to go in yard and the price for the pole is $75 and it's paid to tech.I asked him why he didn't mention the price and he stated I don't like to talk about money when talking. I said so how is a customer suppose to no. I called customer service and was told by a supervisor that I would be charged a cancelation fee and once again cut off and talked to like a child and not a paying customer.After that I called back and talked to someone in moving department she was the first helpful person .She canceled the service and I wasn't charged.So then we get a credit for $84.00 dollar and the bill says credit also.Then when I call to check on credit they say you owe $51.42. That's not true we never had service at new address and service have been off since July 2010.I was told to write the dispute department only to check my account and they have taken out $51.42 without giving me a chance to dispute the charges and without sending a bill. Will be contacting BBB and the news and also a lawyer.I have now been on hold for over 2 hours. | |
| Stephanie | 9/29/10 |
| Does anybody have the Corporate headquaters phone number? I am having problems with directv and cant get anything resolved. Please help | |
| Bird | 9/29/10 |
| If I could give a negative rating a would. Called headquarters and spoke with a guy name Derrick he is just like all the other A++ up at "directv". I wanted them to waive the cancellation fee because of all the problems I'd been having and got nothing. Just a oh well screw you and you are going to pay us even when we know we are wrong for what we did.......everyone who's any one I will say stay as far as away as you can go somewhere else not here. They just want to get you under contract and just so they can treat you like cramp. I will file a complaint with the BBB ever | |
| Diane M. / Customer Sherri M. | 9/28/10 |
| Spoke with Kevin at Corporate Office today regarding a horrible experience I had with an agent and a supervisor at the Carleston, S.C. office. Kevin was very nice and understanding, resolved my complaint. Tip: if you have a billing issue, call the 800-531-5000 phone number. This is the call center in the Phillipines and they always handle and resolve my issues in a professional way. The call center in Charleston, S.C., which is 800-880-9024, might not be as helpful. But overall, my review of Coproate Headquarters and the representative Kevin is 5 stars. He listened to me babble on for about 10 minutes about how awful I was treated by Charleston office. Sometimes, it's just nice to have someone listen to how frustrated you are and you feel better. | |
| Kristina Jennings | 9/23/10 |
| Success. DTV did the RIGHT thing and removed my contract agreement. Thanks to Steve, John and team in the Office of the President. You will have us as a customer for life! | |
| Josh | 9/23/10 |
| I am giving you a poor rating because your supervisor was very rude and told me to go ahead and switch to Dish. All because Direct charged me for HBO after the lady told me she was giving it to me free for 3 months. The worst customer service I have ever had. | |
| Kristina Jennings | 9/23/10 |
| We've been loyal DirecTV customers since 2004. We don't "offer hop". By that I mean leave DTV for Dish, or whoever has the best deal de jour. We have a premium package and upgrade to the sports package AND MLB extra innings. We don't demand new equipment all the time. In fact, the equipment we have is 6 years old and they don't even make them anymore. In Feb of this year, we needed a new DVR b/c our old one quit working. We thought we could do this online b/c there is a place to get a new DVR for no charge. We thought this was "replacing", not upgrading. We didn't know when we clicked "placed order" it would commit us to a new 2 year contract. There is a tiny sentence below the "place order" button that says by placing the order, you agree to the terms and conditions. If you don't click on that T&C link, and read down to like the 17th paragraph, you don't know you're agreeing to another 2 year contract. We've been w/DTV 6 years!!! I think we've earned the right to NOT be in a contract w/them. The new DVR we received wasn't even an HD DVR. It was a standard DVR, like for like. Nothing fancy! I called DirecTV and spoke to 6 different cutomer service people, each time asking for the contract to be removed. I stated it wasn't in any way clear on their website that we couldn't replace a receiver through the website, but rather had to call to do so. Nor was it clear that by getting a new website receiver, we were agreeing to a new contract. I got nowhere. Each time I asked to have the contract removed, they said they couldn't. I said that wasn't good enough and asked to speak to their supervisor. I went from Nancy to Rick, to Andrew, to Janice, to Trey, then to Marcie, who supposedly was the "highest" supervisor I could go to. She told me the only person who could remove the contract was the President of DirecTV at the Corporate Headquarters. She said she had no phone # for that office, and all I could do was send a letter. She gave me a PO Box in Colorado. In a search online, I discovered the corporate headquarters for DirecTV was in El Segundo, CA and not in Greenwood Village, CO. I'm going to be writing a letter to the President of DirecTV and asking him to understand what has transpired, that we are loyal DTV customers, and ask him to please remove our contract. If he won't, we're canceling our DTV service and I'd like to see them TRY to collect $360 from us for the 18 months ($20 each month) left remaining on our contract. I'm giving DirecTV the chance to do the right thing. If they don't, my next move will be to call Dish Network. | |
| April King | 9/22/10 |
| Oh where do I begin? Let's just say if I could of went thru the phone at those sorry CSR ppl sumone would of been hurt! Directv charged my account $1270.23 for equipment and early termination fee. Someone is gonna give me my money, if I have to go to the corporate office my damn self. | |
| Jean Fuentes | 6/5/10 |
| On 6/5/10 I called Directv to dispute charges that are being billed to me, that never should have happened if the agent back in august of 2009 would have just cancelled my service like I asked instead of putting me on a six month suspension. The first person I called at 2:31 pm placed me on hold for 15 minutes then hung up on me. I called back at 2:47 pm and spoke with Kelshun he told me I have to speak to someone in CIG, whatever that means. So he transferred me to Alicia, who immedietley argued with me, wouldn't listen to my situation, and kept informing me of what I SHOULD HAVE DONE. It doesn't matter now what should have been done, what matters is how things are handled now. So I asked to speak to a supervisor and I waited for 10 minutes, heard Alicia typing while I was placed on hold, she finally transferred me to Melissa, who proceeded to give me the same information, telling me what I should have done, and not what we can do to resolve the situation now. I am as we speak returning the equipment to you which will waive a feee of $175.00 once I return the equipment. Melissa offered me a $25 credit on the account for my inconvience with the first agent who refused to cancel my account, but she is telling me that the rest of it is on me. That I shouldn't have waited so long to take care of this. But I am a busy person, as we speak this already has taken me over an hour to deal with and I haven't gotten anywhere yet. So how do you expect a single mom of 3 kids, works full time, has to drive kids back and forth to school, work, activities to take an hour out of her day to argue with directv. I used to sing your praises all the time, tell everyone how much I loved your service, the only reason why I needed to cancel was because of financial reasons. But not anymore, I will tell everyone and anyone who will listen not to deal with directv. I hope corporate will listen to me as a customer and help me resolve the situation that will make both parties happy. | |
| Debra | 6/8/10 |
| About a year ago, I upgrade to an HD DVR. From the onset the reciever wasn't working properly. Time and time again, I requested a new box, but was told - whatever issue I was having at the time - had nothing to do with my receiver. Here it is one year leter, and I am so frustrated with my HD DVR. I requested a downgrade to a standard receiver, and was told that in order to do so, I would have to pay $99.00. Can you believe it? Needless to say, tomorrow will be researching my options with Dish. Spare yourself the aggravation, and choose an alternative... | |
| Mary Y. Allen | 6/8/10 |
| Hello , I am giving you this Poor Grade because I could not get through to any office today . I finally got to tell someone that the NAME OF THE CHANNEL and THE NAME OF THE SHOW is SHOWN ACROSS THE FRONT TOP of my TV SCREEN. I requested another BOX and REMOTE , but I was REJECTED . I know this is the problem because THIS DOES NOT SHOW on the TV in the OTHER ROOM . I DON'T THINK that I should HAVE TO SETTLE for a PICTURE LIKE THIS , when I PAY MY BILL ON TIME and TRY TO BE A GOOD CUSTOMER. I just DON'T THINK THIS IS FAIR !! This HAPPENED , EARLY TUESDAY MORNING . Please GIVE ME SOME INPUT ON THIS MATTER , because I REFUSE TO STAY WITH THIS COMPANY , WITHOUT SOMETHING BEING DONE !! I LIKE THIS COMPANY , BUT THIS IS NOT FAIR !! Thank you , William and Mary Allen , 3923 US Hgy. 601 South , MOCKSVILLE, NC 27028 Phone (336) 284-2807 | |
| Jason Butler | 9/15/10 |
| A representative from DirecTV has offered me 6 months free Starz ( which is normally $12.99)for a problem I had. Then she had put in her notes that she is giving me a credit of $10.00. And after that I had been charged the full price for Starz for the last 4 months. Because I have autopay I just caught the problem. Talked to a representative who offered to give me Startz for the inconvenience. What?!?!? I talked to her supervisor John who refused to acknoledge the issue, blamed me for the overcharge and told me that his supervisor would not speak to me to resolve the issue. So, Mr. Jose Chema, who is, I was told, the supervisor of the billing department, I will accept full refund of 4 months x $12.99 and an apology for the terrible customer service. I will also contact the Better Business Bureu if this problem is unrosolve in the next 1 week. | |
| R King | 9/11/10 |
| In 07 Directv installed two dishes on my roof one standard one international ,that that time my roof was 2 years old ,now its 2010 and my roof began to leaking,and i would not have notice it,but it started leaking through the sheet rock so i called many roofing company's for bids the i call Directv to have them reset the dish on a pole!not on the roof! the lady i spoke with told me to have the work done and take a picture of the dish on the roof before it was removed and one of the sheet rock WHERE THE WATER WAS COMING IN !which is about 8 feet from my main electric panel for the whole house and file a claim with Directv !as this would be the only way they would not charge me to reset their dish!and they would pay for part of the new roof sounded good to me after all its over 8100 dollars! Only to fine out later that the claims department deny the claim !NEVER ONCE WAS I TOLD TO TAKE PICTURE OF THE UNDER LAYMENT ON WAS I TOLD THEY NEEDED TO INSPECT IT BEFORE THE WORK WAS DONE !NOR WAS I ADVISED THE THEY WOULD SEND SOME OUT TO LOOK AT IT !BUT WHEN THE SENT THEIR MAN DON KEAGANS OUT TO LOOK HE SAID AND I QUOTE MY KING YOUR INTERNATIONAL DISH WAS NOT INSTALLED CORRECTLY AND I CAN CLEARLY SEE THE DAMAGES!AND DIRECTV SHOULD PAY FOR THE DAMAGES!END QUOTE !! STILL THEY ARE NOT OR HAVE NOT AND ITS BEEN MORE THE 2 MONTHS Reference #: 100908-003437]Wednesday, September 8, 2010 7:30 PM From: "CustAdvocFollowUp@directv.com" | |
| Phone service SUCKS!! | 6/11/10 |
| I just want to say that the service I received today (June 10, 2010)to reconnect my serve was the worst service I ever received. This is one of the reasons why I cancelled my service the last 2 times. I have never had to be on the phone and placed on hold as much as I was today. My first call was to reconnect. When I received my email conformation I noticed that the representative put the wrong amount of receivers. I wanted 2 DVR and 3 standard receivers. They put in 2 & 2. Now I had to call back to have it corrected. When I called back the first time I was given to 3 different departments and was on hold a total of 45 mins with NO resolve to my problem. I called back and got the same run around again. Now I’ve been on hold for over an hour and no one ever picked up my call after being transferred for the 3rd time with NO answer. Now I am calling again. I can’t even get a supervisor on the phone. I am still told I have to get connected to the equipment department, then stay on hold again for them to tell me to talk to the install department. This is not costumer service, this is aggravation. I really don’t know why I came back to you. If this is what I have to look forward to in your service I should cancel now. I started my order at 11:48am and it took till 4:00 pm. This is when I finally hung up because I was so sick of being on hold again now 25 mins. I spent my entire afternoon ordering a service that still isn’t correct. All this because I needed to add ONE standard box to my order that your representative put the wrong information in. | |
| Bierwerth | 9/3/10 |
| I have a long story about how they took money out of my bank account and they say they didn't receive the money! Hmmm... where did it go?? Interesting how the money from my bank account shows that it went to DTV! I could go on and on about the time spent on the phone, the hang-ups, etc. I still don't have my money back! I wonder if they will give me interest once they "Find" my money!! After reading all of these complaints from others, I wonder how they stay in business and how legally they can be in business! IS anyone satisified with them?? Tell all your friends! Spread the word - Direct TV is going to be in my past if I don't see my money in 3 days! | |
| wcarter | 9/3/10 |
| Wow! Looking at all the negative reviews for Directv, I guess I am not the only one customer service has not made happy. I switched over from Dish because of the promise from Directv that they are #1 in customer service and equipment. They fell very short of that with me. Customer service is worse than any company I have ever delt with and as far as their hi-tech equipment...my box went went out shortly after I got it. It took almost a month to get them to replace it. They just wanted to continue the same steps over and over on the phone to fix it. I finally told them that was enough I had spent way to may hours with them on the phone, I paid for insurance on the box send me another. My on going problem for the last several months has been a problem with the price of a new DVR box. They changed the price on me. After each represenative read the notes to me in black and white off their computer they would not honor it and each one gave me a different price. I can't believe the customer support...WHAT A JOKE! By the way I have been on hold for and operator for twenty at headquarters for DIRECTV...looks like when you have been on hold for twenty minutes exactly the phone disconnects. LIKE I SAID WHAT A JOKE. | |
| Teri W. | 9/4/10 |
| You will be very sorry if you do business with this company. They lied to me about the price and terms and now won't cancel even though it's only been a few weeks. Their customer service is a joke and that poor service goes all the way to the top offices. DON'T go into business with them. You will regret it. | |
| Tom Thornsley | 6/13/10 |
| Two years ago my dad had Direct TV and then got a sales pitch for Verizon's Triple Bundle Plan which included VIOS TV. The installer removed the Direct TV equipment and must not have made it clear that my dad had to cancel the service. His Verizon bill had always include Directv and was higher now but he never understood the bill thinking he was getting better fiber optic service when he was really paying for two TV providers. Now we want to get him a refund ($1800) for service he never used. Any suggestions? Tried making calls, a major waste of time. Got passed around and dropped twice during calls. Bundled billing is not fair for the elderly. | |
| Gayle Morris | 6/18/10 |
| Recent bill showed my account is overdue even though my account was paid thru an EFT in May. Finally was able to speak to someone in customer service and, as they told me to do, have submitted documentation to Financial Operations (fax 877-480-2148)showing confirmation of the EFT from my bank to DirecTV for my May 2010 payment. Despite faxing the information and sending multiple emails to DirecTV, the payment has not been credited to my account and no one has contacted me. The courtesy of a reply to this dispute would be appreciated!! | |
| Jennifer | 8/26/10 |
| If I could give a negative rating, I would. I have been a Directv customer since 1996 with a average bill of about $175 per month. The service used to be excellent. Since 2003, however, the service at Directv is horrifying, tragic, disgusting, awful and rude. Every single time I have to call I know I will have to reach for a bottle of Xanax. I have been hung up on dozens of times, mistreated, and the issue I called for has not been settled even 1 time without wasting at least 3-10 hours of my time. Ypu should be ashamed of how your agents treat your customers. I will be moving my service to another provider after wasting another 4 hours of my life today trying to get someone out here to fix my service. | |
| Anna | 9/1/10 |
| I wish I could give DTV a negative point rating. Never had I experienced such poor customer service. I'd write a 10 page complaint, but I'll just keep this short. DTV is happy to take the payment for services and post some nonesense about customer promise, but don't bother calling them. You'll get nothing but poor customer service, told to go to some other website, or have a technician come out to servicec you 10 days later. Not sure were the service is nor the promise. | |
| Suew | 9/1/10 |
| I am writing to protest the recent Directv commercials. I feel they are in extremely poor taste, showing a waitress wringing out a dirty towel in customer's drinks, a man being tasered by police, etc. In a world where violence is rampant, a responsible company does not attract customers by employing the same tactics. Set an example. I am seriously considering switching providers. | |
| Viola | 6/24/10 |
| Direct TV personnel do not listen to customers. For all senior citizens. DO NOT DO Business with Direct TV!. Do you know anyone can put service in your home. You do not have to agree to service. If when you discover this service was placed and you cancel. They will charge you a fee and send you to collections if you do not pay. They DO NOT have to have your signature or agreement to the service. This is NOT a company you want to do business with or have your care givers do Business with. They don't care, they only want your money | |
| Bryan Pike | 6/24/10 |
| I would have never agreed to obtain service through them. After months and months of phone calls and attempts to remedy the problem, I eventually dropped service very dissatisfied and mailed all the equipment back to DIRECTV. Because of my cancellation, I was charged a $20 a month early cancellation fee which is the origin of this bill. If DIRECTV is able to provide an audio recording from my conversation with this gentleman in November of 2008, and that tape discredits my statements, I have no issue paying this bill. One thing I will not stand for is for my credit to be illegally toyed with and possibly affected in a negative way because of their misrepresentation and now unwillingness to forgive their error. Should they want to continue further, I suggest small claims court to attempt and retrieve the current balance. Or possibly, despite my obvious annoyance with this whole thing, I may be willing to agree to a reduced prize in the $150 range. Bottom line, they dropped the ball by either hiring this greedy representative or by not having proper training for their employees as to company ethics and customer service. Either way, I the consumer should not be subjected to blatant lying and misrepresentation by sales staff in an attempt for personal gain on their part. I have contacted the Better Business Bureau and the Attorney Generals Office regarding this matter and I will continue to write letters regarding their mis-dealings should this matter continue to be unresolved. I apologize for the length of this letter and the pompousness tone it reflects, but as you can see, I am very annoyed with this entire ordeal. To sum it up, I dispute the validity of this debt. Enclosed is a copy of the letter that I received. Sincerely, Bryan Pike | |
| Wanda Delaney | 7/28/10 |
| I want to let Direct TV know, that they have very poor customer service. I bought my own Direct TV reciever, and was told that I will have to return it to them, when I paid 77.00.I was also told by customer service that it would save me money, if I bought my own reciever,Well that is not true,I am still being charge for my own box as if they had delivered it to me.I would like technical support to visit my location, and render customer service to me. When a bill is due they can get direct communication about the bill, and I would like direct communication about service issue. Please can someone give close attention to my account, and help resolved the problem. | |
| Malcolm W. Smith | 8/18/10 |
| I left Directv for Dish Network and was solicited almost continually to return to the fold. Their last offer was a $29/mo discount for the first twelve months of a two year commitment. In addition, they would reimburse me (up to $200) for early termination charges from Dish Network. When I attempted to provide the necessary information to the directed web site, I was advised that I was not eligible for any rebates. After hours of speaking on the phone with numerous representatives over several weeks, I was told there are two computer systems at Directv, one of which indicated I was not eligible for these rebates and one that said I was. The problem is that the Directv rep that took my order did not check the "Win Back Tag" on the order. I was told to wait a couple of weeks and call again if I didn't hear anything. I called again today *8/18), spoke with five people, including being put on hold for 33 minutes before being hung up on, but was told that the $29/month rebate would commence with the next bill. There is a 90 day window in which to apply for the "Early Cancellation Fee (ECF)" from Dish Network, and as of today, the web site still shows that I am not entitled to ANY rebates. I asked for the phone number and address of the Corporate Offices, and was given a mailing address but no phone number. Researching the company on the internet, I get a number that was was "not in service." I have attorneys on retainer, and it appears I'll need their assistance to get the $180 ECF, since no one can tell me how to proceed with the internet denying my entitlement. | |
| Debra | 7/27/10 |
| The economy and jobs being cut, it is obviuos that Direct TV has made the same cuts in personnel. Customer Service is at is poorest, customers are no longer treated as loyal and the attitude is that they just don't care. I watched AT&T fall with the same issue. They sold portions of the east coast to Comcast. As an employee it took a coule of years to gain the trust from the loyal customers back. After less that 24 hours of service by Direct TV, poor installation, intermitting signal; I am requesting they come out and remove their equipment from my home. Customer Service is now telling me that there subcontractor is responsible and they will not send a tech to my home to correct the problem. | |
| unhappy customer | 7/27/10 |
| I ordered the NFL ticket for my brother in law last year becasue he was living with me for a few months and it was automatically renewed. It took one hour to reach a customer service rep and being disconnected and once I finally reached a rep, they told me I had to pay $32 on my bill in order to cancel the automatic renewal of the NFL ticket??? WHAT?? I think automatic renewals should be something that the customer agrees to up front and not forced upon. Sending me emails stating that it's going to occur--promotional emails uaually don't get read--does not mean I agreed to it. If you want a customer to pay for something, please be sure they agreed to it and want the service. I'm telling you every body is trying to nickel and dime you, increase fees, rates, hidden fees, small print, do not disclose, etc. etc. Not very many choices of service companies today and the customer service sucks. I'm tired to call customer care numbers and cant communicate with the rep becuase they are in Indian or China!!! | |
| Gary Gross | 6/28/10 |
| I have been a Directv customer since the year 2000. Back in 2000, I ordered my equipment over the internet and installed it myself. From time to time I added to my Directv receivers until I owned a collection of five of them. Each and every one of my receivers had 1 or 2 radio frequency 75 ohm cable inputs coming from the satellite dish, and 1 radio frequency 75 ohm cable output to a television set. Each one of my television sets has a radio frequency 75 ohm cable input on the back of it. This summer I moved from Chicago, Illinois to Dubuque, Iowa. Directv service personnel did the installation in Iowa and supplied me with 3 new Directv receivers. The brand new receivers have 2 radio frequency inputs on each of them. What they do not have is a radio frequency 75 ohm cable output! I called Directv and complained but their technical support told me that that was the only way the new Directv receivers were made now. I would just have to use an RCA composite (yellow-white-red) to radio frequency 75 ohm cable adapter that Directv was supplying with their new receivers which means that I no longer have the use of the RCA composite (yellow-white-red) output jacks on my new Directv receivers. I could not believe what I was hearing. I guess we should all throw away our older television sets that have a radio frequency 75 ohm cable input on the back of them and buy new televisions with either an HDMI input or with an S-Video input on the back of them. After ten years of customer loyalty I guess it is time to check out any and all of Directv's competition to see what is on the market. Sincerely, Gary Gross | |
| Janie Massey | 7/1/10 |
| Heres a copy of the complaint I filed through Planet Feedback that you will probably ignore. Here are the details of my complaint: We have had an account with DirectV since 1998. We were considered a preferred customer with a special phone number for priority attention. It WAS a great company to do business with. However, after Rupert Murdoch became involved, everything changed for the worse. And, since his leaving, the good things have never come back. The current problem is with the apparantly shoddily manufactured DVR units from DirectV. We have four receivers in the house. Two are old units with tivo on them that still work well. Two of the units are DirectV units , an R-10 and an R-15. My Son has been trying to get the R-15 as we thought it was better than the other models. He has had two receiver replacements since his older model with Tivo died. The problems have been numerous with both of the R-10's and he is tired of hooking up one receiver after another and getting the same lousy results. He requested an R-15 and we have found that NOBODY has the option to choose a particular unit. Then today when I asked my Daughter how she liked the R-15, I am told it is making noises and getting a frequent grey screen that requires her unplugging and replugging the unit to make it function again. She isn't happy with the supposedly best model you have made. She doesn't want to go through numerous models which come randomly without choice of model as an option and go through what my Son is going through. On one of my Son's calls, he was hung up on. Is he mad, Yes! Are we all getting mad, yes! There are numerous problems that my Son would be happy to discuss with the CEO if HE CARES about customers who keep him in business. Based on this, here's what I would like DirecTV, Inc. to do: At least have someone with power talk to my Son and see if things can be worked out before we break a 12 year realtionship with DirectV. If I get an answer and a number for him to call that MIGHT accomplish anything, we will try to hang in a bit longer hoping that TIVO comes soon and we'll get the great units THEY have ALWAYS produced. We are tired of the faulty DirectV units. | |
| Rocksann Thompson | 7/1/10 |
| I am giving Directv a poor rating because unfortunately there is not a rating that goes lower. I disconnected my services in May 2010. I have since had 2 unauthorized charges deducted from my checking account with no notification whatsoever. The last charge for $144.45 was deducted because they had not recieved their recievers back. Well they had not gotten their recievers because the box had not been recieved from FedEx to send them back. I called on June 27 and it took 2 hours for me to finally speak with a supervisor. All they could tell me was what they could not do....not give me my money back. After about an hour on the phone with Tracy she finally agreed to refund my money within 48-72 hours. Guess what, that has not happened. So here I am, once again on the phone and being told only what they cannot do. What exactly CAN the customer service people of Directv do? This is one of the crappiest companies I have ever had the unfortunate opportunity to have to deal with....and I was a customer service rep for 10 years. If I ever find myself in a location (and we move around a lot since my husband is in the Army) that does not offer cable television, I will surely never have Directv AGAIN. If you are considering getting Directv, PLEASE TAKE MY ADVICE AND DON'T DO IT. | |
| Rob Kendrick | 7/5/10 |
| I called Directv on the 28th of May to cancel my services and spoke with Brandon who promised me the world to get me to stay. He told me that I could get a $250 programming credit, 4 months (later to be only 2 months) of free showtime, starz, hbo, cinemax, and if I so chose a new HD DVR. I said okay I will stay a little longer. Well if I had only known that had I cancelled then I would have owed for May's service and for $20 for the remaining month on my contract for early termination fees. I went ahead and took the deal to just see if it was something I wanted to continue to have and then a month passed and we decided to just cancel because we simply don't have the time to watch alot of tv with an active 8 month old. I called into cancel and then was on the website to see that they now say I owe them for the past month and a half because apparently you have to stay with them through the 60 days or 90 days (depending on which rep you get) or they cancel the credit and then you owe. According to them I now owe them $144.05. DO NOT DO BUSINESS WITH THIS COMPANY. They have done noting but be dishonorable in the practices. BUYER BEWARE! | |
| Mike Y | 7/6/10 |
| Well since I retired from AT&T, after going in circles with customer service I pick the most direct route to care for my problem. 1st I have written a letter to the CEO of Directv, second a copy was mailed to the Presidents Office of Directv, and along with that another letter was written to the FCC who regulates Directv telling them not to allow Directv to merge with another company, Directv operates as if it is in a Monopoly and does not offer truth in business, lies to its customers. I will be happy to see how long it takes to get a issue resolved now. | |
| Carol Moreno | 7/7/10 |
| I cancel my service do to my financial situation , I also return the equipment.. even do I did all this.. Directv is still charging my bank account every month..they even charge me for the equipment, I called and they confirm they received the equipment..they said they're going to credit my bank acc for $290 within 48hrs..I been calling every day and now they said my refund check will go out from 6-8 weeks!!!!...how did it go from 48hrs to 6-8 weeks to get my refund?????.............very upset I really don't recomend directv at all. | |
| Miriam Stratton | 7/13/10 |
| Oh dear. How I wish I'd read these reviews before succumbing to the rosy promises of Directv. I am a new customer. A technician came to see what had to be done to be hooked up. "You need to have a trench dug and conduit to hold two lines." $230 later, the trench awaits. A second technician comes, says the trench is too long for his fish line, opens the trench, lays the cable in the dirt. Leaves a dirt mess in the surrounding lawn, walks off leaving tools, doesn't do a professional job with the cable on the outside of the building, or inside the house. I complain. A third technician comes, cleans up after the second, says he doesn't understand why I was told to have a trench dug. That when he installs line, he cuts into the sod, uses a stretcher, lays the cable, the cut leaves only a small line across the lawn. When I contact customer service, I am treated politely, but after discussing the problem with his supervisor, the answer is "I'm sorry. Since you are a new customer, you have received a rebate, special price..." That is all we can do. What does that have to do with having to pay for incompetence?? I was happy with Dish Network, their technicians prompt in their help. But I thought I wanted the bundling offered by Directv. I am so sorry I switched. | |
| Shaneika | 7/13/10 |
| I wish I could score them lower. I have never ever had a DirecTv account, would never get an acct with them, or refere anyone to this co. I used my bank account to pay for an installation charge of $27.00 for a family member. I confirmed with the rep prior to providing my info that this would be a one time charge; she said yes it would be a 1 time charge. Months later I'm being charge $466.60 plus $210 in NSF fee for them overdrawing my bank acct. After they have been aware of the mess they made, they agreed to reverse the transactions of $466.60. Now I'm back and forth trying to get refunded for the NSF fees. Every legal bank documentation that I provide is being rejected. They will not allow you to speak to the finanace dept who does the resolutions for this kind of stuff. This has been a nightmare!! I have never seen such poor business practices in my life... | |
| terry peete | 7/15/10 |
| hello i live in murfreesboro tn. i was a tech for a contractor name bbi for directv after 7 months i was denied a tech number after all i was doing a great job makeing directv money i have a family to take care of and thats what happen now i have to look for another job thats crazy having me working for 7 months now nothing | |
| Happy Prosecutor | 7/21/10 |
| Currently, I am working with the Attorney General to see that Directv is prosecuted under the RICO statute for fraud and racketeering. Anyone with complaints concerning Directv's billing practices are encouraged to contact the US Attorney Generals office and the State Attorney Generals office for the state in which you reside. Please provide them with your name, the date of the transaction, and the amount of money involved. Also, include a statement detailing the reason for the complaint and copies of any correspondence regarding the disputed charges. | |
| Tim Shirley | 7/22/10 |
| I have been trying to get my Directv correctly installed since July 5, 2010. First you brought the wrong pole for the apartment complex that was not allowed, and did not bring the DRV HD Receiver. Had to order the DVR HD shipped from Directv, set up appointment at same time for July 18,2010 for installation. Installer did not show or call. Call again spoke to several of your agents and supervisiors, which is not different than talking to the agent. They confirmed installation on July 22, 2010 between 12 and 4 p.m., no one came or called!!!!!! What does it take to get a HD DVR INSTALLED???????????? NOW THE NEXT DATE SET IS JULY 27, 2010!!!! WILL THAT HAPPEN????? I NEED A REAL ANSWER!!! MY BROTHER IS MENTALLY ILL AND LEAVES IN OKLAHOMA. I AM IN CALIFORNIA AND DEALING WITH YOU ON THE PHONE OR I COULD INSTALL IT MYSELF!!!! CAN YOU CHECK YOU INSTALLER'S SCHEDULES FOR A 5 MINUTE INSTALLTION HE HAS GONE WITH OUT HIS ONLY ENTERTAIMENT FOR ALMOST 1 MONTH BECAUSE MY MOTHER DIED AND HE HAD TO MOVE!!! IS THERE NO SYMPATHY IN THE WORLD LEFT. HIS ACCOUNT NO. IS 2244444. CALL SHEILA ON THIS ACCOUNT | |
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