876 Reviews For Directv Headquarters & Corporate Office

service and billing

The worst service I have ever seen. Been since July trying to get my bill correct never ever again will I be a customer. Be ware of the bundle package with Century Link . Average time on phone trying to get bill correct is 2 plus hours everytime and you still get no results.

Wrong Wrong Wrong

Direct TV is full of it. They add charges that aren't yours. I'm ready for the class action suit. They have Trippled my bill, from one month to the next. I called customer service, to be on the phone from 7:11pm. until 9:52pm. Until they finally hung up on me. Customer service had me holding on for over 45mins. Then I realized I didn't here any more music. I will be calling the Corporate Offices tomorrow and writing review. My bill went from $180+ with NFL ticket and Starz, to $497.00, for 2 months.

Worst service EVER !

Direct TV has the worst customer service ever,They Lie to you To get the account.i made a complaint and wanted them to listen to the (The recorded conversation ) I had when joining because the lied about what I'd. Be getting.its. Been two months serval complaints . And no action .......This place will fall soon.im sure please spread the word.

poor everything

have direct less then three months and have nothing but problems . the representitives are compete idiots and they are taking money our of my account when they are not supposed to . they need a class action lawsuit brought . am going to be going back to dish. let them try to get early termination money out of me.

lies

my receiver quit and directv said they would overnight one. one week later no receiver. they will not contact fed x they want me to do that.

Poor Customer Service

I can't begin to explain in this little box the grief I have gone through with you guys. The poorest customer service I have ever had. I am writing to the President to share my experience and see what happens. There's just not room in this box to chronicle my experience.

No fast forward past comercials

Direct tv selling out to advertisers Time to stop throwing money to sell outs I hear apple tv is pretty good.Trust me I am looking...Not letting us the customer fast forward past commercials on shows recorded

Horrible Customer Service

Save your self time and frustration and pay the extra money and go with a provider with customer service. I was lied to multiple times, hung up on and if you plan on putting in a customer complaint be prepared to be transferred out of the country. Wow what does that say for a company?????

Horrible experience

We had Direct TV installed on 9-6-14. Installer left with us having no picture. Said having problem with new installs. We never got anything until 5-6 hours later and could not get all our TV's up and running. Our main (new 60") TV would not work with their remote, had a customer service rep on line over an hour and still nothing. Very unhappy with the way we were left hanging, no pics and no instructions. This is not the way to do business. Technician left without even seeing if we had any pictures on our 4 TV's

rates to high for rerun all summer

we had to pay over one hundred dollars for nothing but reruns all summer this is so wrong why cant our senators do something about this we are paying for nothing but reruns all summer long

The worst customer service ever

My bill is always high and when I call customer service for them to explain to me why they can never answer the question and they hang up on me because and I keep calling back to speak with a supervisor they say they are transferring me to a supervisor and they either hang up again or transfer me back to the automated system

direct tv sucks the worst service ever

Dnt get direct t.v. tell your family and friends to stay away.. They lie to you and take money out if your account without authorization..no help at all nothing but problems with them.. I hope they go under..piece if garbage cimpany..

customer since 2007

I am writing this complaint to you because I am very displeased with the turn around time on equipment being serviced come on 5 days before they can come fix it and nobody cares or wants to help.Very sorry I found out I re- uped with you guys This is how you treat loyalty and 190.00 per month and I am one of your originals Thanks alot!

piss poor service

You lie, and you cheat seniors out of their limited income by running multiple accounts at a time and then continuing to charge on accounts that are closed.

Contacting the BBB

Everyone who has been lied to by Direct TV needs to contact the BBB. Don't sign any contracts with Direct TV. They will not honor their agreement with you.

Liars

I have had Directv for about 2 years had no problems until I started to move. Call and I was told that someone could take over my account so I would not have to pay and early termination. So I paid my bill. So I paid my bill when I call back they to set it up they said no I could not do that. They had my credit card on file and took all my money out of my account because I had not paid the early termination fees and return the cable boxes for which I was paying for each month. I have no respect for Directv and would not remend it to anyone

CHARGES BY DIRECT TV

I have had service from Direct TV for over 12 years, but, left their service for 2 months, because of financial reasons....when I came back I was treated as a "brand new " customer and charged accordingly. We purchased another house after returning to them and moved 4 months later....I was then charged over $250 to move the service to another city in the same state. I just called for an additional receiver...and found out that even though the cable is run in the living room for another TV, I have to be charged for installation anyway!!! What is going on with Direct TV?? They used to put emphasis on service..now everything is money, money, money...I am thoroughly disgusted! So I told them to forget it ... I will use the receiver from my other room and watch DVD's on the one that does not have a receiver!

customer service

disgusting customer service... morons without a clue!!!!

directv

they all lie to get your service

Horrible SERVICE

Direct TV is horrible! Don't waste your time. Equipment over this last two years has been the worst ever! Have been a direct TV customer off and on but never again after this experience. I have had more outages than service. Storms anything it is gone! Corporate is a waste of time! They are worse than the call center! They don't care!Takes two days for a technician to come out even with a service plan! Installers try to leave without having things setup properly. Go with cable or U-verse. Someone needs to take legal action against them! God help anyone who signs up with them now! You would be lucky to get a remote control!

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