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disgusting customer service... morons without a clue!!!!
they all lie to get your service
Direct TV is horrible! Don't waste your time. Equipment over this last two years has been the worst ever! Have been a direct TV customer off and on but never again after this experience. I have had more outages than service. Storms anything it is gone! Corporate is a waste of time! They are worse than the call center! They don't care!Takes two days for a technician to come out even with a service plan! Installers try to leave without having things setup properly. Go with cable or U-verse. Someone needs to take legal action against them! God help anyone who signs up with them now! You would be lucky to get a remote control!
Have tried in vain to get DirecTV to change my local channels. The ones I receive are some 100 miles away (one is 25 but doesn't broadcast 24 hours). I live within 25 miles of the Charleston, WV based local channels which I need. I subscribe to the Charleston newspaper, I shop in Charleston, my doctors and hospital are in Charleston, my family lives in the Charleston area, all of my cultural events are in Charleston, and everything else I do is there. Nielsen Ratings tell me that DirecTV could offer the channels I want, but DirecTV says "No" Customer service????
I had Direct TV about 8 years ago with ok service! I am moving again and thought to reconsider trying them out. I have spent about 2-3 hours just on the phone trying to set up service. All to find out that I had $105.00 dollar balance from 8 years ago that is uncollectible by there standards. Now for them to establish service you need to pay for all your equipment in which they will never will refund your money by making payments on time. I have experienced horrible customer service from most the people I talked too!! I am not sure what kind of business they are trying to run because they have defiantly lost me as a customer for life!!!! Don't waste your time with this company!!!
Their product is fine - their service is way beyond miserable. Can't get to a real person and when you can they have no knowledge.
no resolve to a remote that gets stuck and the boxes have a slow response.
cust svs says there is nothing wrong with equipment and there is no resolve. he speaks like a robot and has nothing else to say.
they know they are being bought out and nobody cares about quality.
Its really quite unbelievable. Left on hold, called corporate, left on hold. Wont be long and we will dump Direct tv.
Plz contact me ASAP very upset direct tv is very unporfectionl teck was out had to leave manager very rude also Superviser to plz contact me at 1586 789-5645 thank u for ur time also plz contact my husband the account holder at 248 866-1564 I had the worst exspriance ever so upset n discousted
Their is a third party company that is scamming their customers, we'll let me rephrase that their cheating their way around directv corporate headquarters, using other people social agents using their debit or credit card for the sale. Shame on directv as a whole for the fraudulent thing taking place right under your nose
I've been a customer for 10 years and cancelled yesterday after being on the phone for over 2 hours, talking with multiple people, getting conflicting information and dealing with people that simply don't care about customer service. This is not the first time I've had issues with Direct TV but have stayed with them just because it is easier than changing service. No more, I'm fed up with them and they have lost my business.
problem with bill
my bill has listed I have 4 reciver & 1 dvr.
I have 3 receiver & 1 dvr if this is the case then my bill should show it as a dvr /receiver & not the 4 receiver as showen.
I have DirectTV and I love it.
You guys are nothing but a bunch of crooks. I hope one day you will learn how to people and stop ripping people off.
I love Directtv but could you consider putting In an option of being able to sort movies by those that are free to watch and then list the ones that cost.
I spoke to a gentleman whom is a supervisor and made me repeat myself over and over. On top of this I was told to i can send my receivers back and I only got 1 small box to mail 5 receivers. This same thing happen to my sister. I was refused anymore shipping boxes!
I have a step father that signed up for direct TV on some rental properties we own and have been using the service for several years. The Direct TV SS came to our business and we are forced to pay a$12,000.00 fine for not using it in the right places. Getting up the legal avenue to Direct is VERY difficult at the least.
i was so unhappy with the service i have last feb 12 and very rude technician and unproffesional staff over the phone i will not recommend directtv to all my friends families and co workers,unsatisfied services i recieved amd job is not being done so shame yo be 1 of directtv customer if theres no contract i will switch to cox as soon as i finish my contract from diresttv!!! poor company
Called Directv to cancel my service. was told my early termination fee was only $40.00. i recieved a bill stating otherwise. $200.77. i called and they said i am wrong. but that it does show 40 bucks on their notes. but it is incorrect. i have recording and chat script of cancellation fee.
Direct has dropped the weather channel and not going to drop my local abc channel. I had to sign an agreement, but these people can do as they please.
I contacted Direct TV to find out if they were able to service my address. I was told that my address failed their credit screening (I have an A++ credit score) and that I would have to give them my social security number before they would tell me whether or not they could service me. I refused to give them my social security number and the sales rep said "it was nice talking to you. Thanks for wasting my time." Needless to say, I would never do business with a company who treats prospective customers like that